Patient Guide - Huntington Hospital

Transcription

Patient guide
On behalf of our
team of physicians,
nurses, volunteers
and staff, welcome.
We look forward to
providing you with
world‑class care and
making your stay
with us as pleasant
as possible.
Contents.
Welcome to Huntington Hospital
1
You are the focus of care
2
Please participate in your care You can contribute to healthcare safety
Advance Healthcare Directives
Your rights Your responsibilities 4
4
5
6
9
Your privacy and information 10
Visitors are welcome!
12
Helpful information Parking Interpreters Telephones
Patient-owned medical equipment Fire safety Smoke-free campus Deliveries Room service Where’s the cafeteria? ATM Leave your valuables at home Spiritual care/chaplain TV
14
14
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14
14
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14
15
15
15
15
16
16
16
Things to know before you leave the hospital Before leaving the hospital
Medicare beneficiaries
17
17
17
Billing information 18
Immunization policy 19
Puzzles 20
Notes and questions 24
TV channel guide
Back cover
Welcome to Huntington Hospital.
Thank you for
allowing us to
care for you.
Our commitment to you.
Dear patients,
visitors and friends.
On behalf of our team of physicians, nurses, volunteers and staff, welcome. We look forward to
providing you with world-class care and making
your stay with us as pleasant as possible.
As a hub for medical care in the San Gabriel
Valley, all of us at Huntington Memorial
Hospital are committed to serving you with
compassion, respect and creativity. No matter
what your need, our desire is to provide the
best care possible. This guide is intended to
familiarize you with the services and programs
you may need during your stay with us and upon
leaving. If you have specific questions about
these services or want to relay any feedback
about your time here, please contact the
department manager in your patient care area.
Thank you for selecting Huntington Hospital
and for giving our team the opportunity to share
our expertise with you. We hope your stay not
only meets but exceeds your expectations.
Our goal is to provide you with the best
possible experience at Huntington
Memorial Hospital. We strive to exceed
your expectations, and we encourage you
to be an active participant in your care.
We will:
• treat you with courtesy and respect
• listen carefully to you
• explain things to ensure your
understanding
• address your needs
• respond to your concerns
• answer your questions to keep
you informed
• provide a safe and clean
environment
• include you and your family in your
plan of care
• be sensitive to your cultural needs
•work together as a team to care
for you
After you are discharged, you may
receive a patient satisfaction survey in
the mail. Please complete and return the
survey. Your response is greatly appreciated and will help us to serve our patients and their families even better.
Stephen A. Ralph
President and CEO
Huntington Hospital Patient Guide 1
You are the focus of care.
AS A PATIENT AT HUNTINGTON
MEMORIAL HOSPITAL, YOU ARE THE
CENTRAL FOCUS OF CARE.
In all we do, we seek to address
your needs and preferences,
promote your health, and support
the best possible experience here.
For more than 120 years,
Huntington Hospital has been
providing patient-centered care to
local residents with compassion
and a commitment to quality. Our
mission is to excel at the delivery of
health care to our community.
Helping us achieve this mission is
a talented and multidisciplinary
team of physicians, nurses, social
workers, care coordinators, and
numerous others. During your
stay, you will likely interact with
various professionals, who will
work closely with you — and with
your loved ones — to address your
healthcare needs.
We are proud of our tradition of
excellence, which spans more than
a century. Today, we continue
to combine state-of-the-art
procedures, advanced technologies
and a caring human touch, in
service to our community. Welcome
to Huntington Hospital. If there is
any way in which we can make your
stay more comfortable, please let
us know.
2 Huntington Hospital Patient Guide
Ashleigh Reid, RN, goes the
extra mile in caring for patients.
Ashleigh works closely with cancer patients who are
undergoing inpatient chemotherapy at Huntington
Memorial Hospital. “At Huntington Hospital, we go
above and beyond to make the patient’s experience as
good as possible,” she says. For example, “I don’t see my
job as just dispensing medication,” she emphasizes. “I
get satisfaction by knowing I provide care. If I’ve made
a difference in someone’s life, then I know I’ve done a
good job that day.”
When Eric Giambalvo, a former Los Angeles County Sheriff ’s Department employee and competitive
power builder, was diagnosed with lymphoma, Ashleigh
was part of his care team. After one of Mr. Giambalvo’s
chemotherapy sessions, Ashleigh listened thoughtfully
as he spoke about a specific pastry he loved. That night,
despite having just completed a busy 12-hour shift, she
traveled several miles to his favorite bakery and picked
up his beloved cannoli for him.
Mr. Giambalvo has recovered from his illness — and
says he will never forget those cannoli, or the nurses like
Ashleigh who took care of him, mentally and spiritually
as well as physically. “It’s rare to find people who take
care of others so sincerely,” he says. “The whole team at
Huntington Hospital is working miracles!”
Kathleen Eastwood, RN,
is passionate about
community health.
Kathy joined Huntington Memorial Hospital’s
staff as a cardiac technician more than 20 years
ago. Among other roles, she has also served as a
nurse in our critical care unit and, today, she is a
community outreach worker who takes the hospital’s commitment to excellence beyond our walls.
Kathy draws on her experiences in bedside
care to provide potentially lifesaving screening,
education and other services to local residents
without other resources. On most days, you can
find her and her outreach program colleagues at
locations around the community – from senior
centers to libraries, food banks and more.
“Kathy’s an energetic and enthusiastic advocate for our clients,” says her colleague Ruth
Pichaj, RN. “She’s personally invested in her
work and genuinely wants to help.”
The hospital’s community outreach program
provides its services free of charge. “No other
hospital does what we do,” says Kathy proudly.
“This program takes Huntington Hospital’s passion for patient-centered care beyond our own
walls. It’s great to be helping support health and
wellness for the entire community.”
Praised by his patients,
Kris Rulloda, RN, supports other
nurses in providing great care.
As a bedside nurse, Kris provided such extraordinary care that he was nominated for (and
received) a prestigious DAISY Award. Since he
joined Huntington Memorial Hospital’s care
team more than six years ago, he has also been
promoted. He now serves as the patient flow
coordinator in our surgical trauma unit, a role
that supports the most effective and high-quality
patient care here.
“Kris’ commitment goes beyond his job description,” says his supervisor, Dawn Jones, RN.
“He goes above and beyond because it’s the right
thing to do for our patients…so that they receive
the highest level of care possible.”
Kris provides the nurses on his unit with the
resources they need so that they in turn can concentrate on delivering the very best patient care.
He is enthusiastic about his work – and about
the opportunity his new job provides to touch
the lives of even more patients. “When you’re a
patient,” he says, “you might feel vulnerable. My
staff and I have to build the trust of our patients
— and we don’t overlook the little things that can
make them feel better.”
Please participate in your care.
You can contribute to
healthcare safety.
• Ask questions.
•Pay attention to the care you
are receiving.
• Wash your hands.
•Share important health
information with
the members of your
medical team.
•Participate in all decisions
about your treatment.
• Get all your test results.
• Compare expectations.
•Understand what will happen
if you need surgery.
•Before you leave the hospital
or are discharged, make sure
you know what you need
to do.
•Let your caregiver know if
your respiratory condition
worsens.
•To express a concern, contact
the department manager in
your patient care area.
•If you experience a medical
emergency — or you feel you
are not receiving adequate
medical attention — please
contact Condition H (HELP),
the hospital’s help line for
patients and families, by
dialing 6# from your room
telephone.
Making your wishes for
medical treatment known.
At Huntington Memorial Hospital, we want our patients to understand their right to make medical treatment decisions. The hospital has formal policies to ensure that your wishes about treatment will be followed.
You have the right to participate in decisions about
your medical care. If you are too sick to make treatment
decisions, your doctors will ask your closest available
relative(s) to guide them toward what you would decide.
Most of the time, that works, but relatives don’t always
agree about what you would want. If you have written
down your wishes in a legal document, the hospital’s
staff and bioethics consultant can help advocate for
those wishes if any questions arise.
Advance
Healthcare
Directives.
An advance directive has gone by many names over the
years, including living will, healthcare power of attorney
and Natural Death Act Declaration. It is a legal document that allows you to give direction to healthcare
providers, family and friends concerning your medical
treatment if you are ever unable to speak for yourself
because of a serious illness, sudden traumatic event or
recovery from surgery.
There are several types of advance directives in
which you can document what you want and whom
you want to speak for you. Instructions are available —
ranging from the simple to the more detailed in many
languages. The hospital can provide you with the basic
Advance Health Care Directive form which is legally
binding and allows you to:
1. assign a healthcare agent to make medical decisions
for you and/or
2. write instructions about medical treatment that you
do or do not want.
It is available in English, Spanish and Chinese.
You do not need a lawyer to complete an advance
directive, but you do need to have the document notarized or witnessed by two people who are not affiliated
with the hospital. At least one of the witnesses cannot
be related to you or an heir to your estate.
A Huntington Hospital social worker can assist you
in obtaining and/or completing an advance directive.
Your doctor is the best person to ask about what medical
treatment you should consider.
BIOETHICS CONSULT.
The hospital’s bioethics consultant
and committee provide assistance
to patients and their families
experiencing ethical conflicts. Such
conflicts can arise when you are
faced with complex decisions and
communication regarding medical
care. If you would like to speak to
the bioethics consultant, please
notify your doctor, nurse or a
hospital social worker.
Please participate in your care. continued
Your rights.
As a patient, you
have the right to:
•Considerate and respectful
care, and to be made comfortable.
•Respect for your cultural,
psychosocial, spiritual and
personal values, beliefs and
preferences.
•Have a family member (or
other representative of your
choosing) and your own
physician notified promptly
of your admission to the
hospital.
•Know the name of the
physician who has primary
responsibility for coordinating your care and the names
and professional relationships of other physicians
and non-physicians who
will see you.
•Receive information about
your health status, diagnosis, prognosis, course of
treatment, prospects for
recovery, end-of-life care
options and outcomes of
care (including unanticipated outcomes) in terms that
you can understand.
•Effective communication
and to participate in the
development and implementation of your plan of
care and ethical issues that
arise in the course of your
care, including issues of conflict resolution, withholding
resuscitative services, and
foregoing or withdrawing
life-sustaining treatment.
•Make decisions regarding
medical care, and receive
as much information about
any proposed treatment or
procedure as you may need
in order to give informed
consent or to refuse a
course of treatment. Except in emergencies, this
information shall include a
description of the procedure
or treatment, the medically
significant risks involved, alternate courses of treatment
or non-treatment and the
risks involved in each, and
the name of the person who
will carry out the procedure
or treatment.
•Request or refuse treatment, to the extent
permitted by law. However,
you do not have the right
to demand inappropriate
or medically unnecessary
treatment or services.
•Leave the hospital even
against the advice of
physicians, to the extent
permitted by law.
•Be advised if a physician
proposes to engage in or
perform human experimentation affecting your care or
treatment.
•Refuse to participate in such
research projects.
•Reasonable responses to
any reasonable requests
made for service.
•Appropriate assessment
and management of your
pain, information about
pain relief measures and to
participate in pain-management decisions. You
may request or reject the
use of any or all modalities
to relieve pain, including
opiate medication if you
suffer from severe, chronic,
intractable pain. The doctor
may refuse to prescribe the
opiate medication, but must
inform you that there are
physicians who specialize
in the treatment of severe,
chronic, intractable pain
with methods that include
the use of opiates.
•Formulate an advance
directive. This includes
designating a medical
decision-maker should
you become incapable of
understanding a proposed
treatment, or become unable to communicate your
wishes regarding care. Hospital staff and practitioners
who provide care in the hospital shall comply with these
directives. All patient rights
also apply to your legally
recognized decision-maker.
•Have your personal privacy
respected. Case discussion,
consultation, examination and treatments are
confidential and should be
conducted discreetly.
•Be told the reason for the
presence of any individual.
•Have visitors leave prior to
an examination and when
treatment issues are being
discussed. Privacy curtains
will be used in semi-private rooms.
•Confidential treatment of
all communications and
records pertaining to your
care and stay in the hospital.
You will receive a separate
“Notice of Privacy Practices” that explains your
privacy rights in detail and
how we may use and disclose your protected health
information.
•Receive care in a safe
setting, free from mental,
physical, sexual or verbal
abuse and neglect, exploitation or harassment, and
to access protective and
advocacy services, including
notifying government agencies of neglect or abuse.
•Be free from restraints and
seclusion of any form used
as a means of coercion,
discipline, convenience or
retaliation by staff.
•Reasonable continuity of
care and to know in advance
the time and location of
appointments, as well as
the identity of the person(s)
providing the care.
•Be informed by the physician, or a delegate of the
physician, of continuing
healthcare requirements
and options following discharge from the hospital.
•Be involved in the development and implementation
of your discharge plan. Upon
your request, a friend or
family member may also be
provided this information.
•Know which hospital rules
and policies apply to your
conduct while you are a
patient.
•Designate visitors of your
choosing, if you have decision-making capacity,
whether or not the visitor
is related by blood or marriage unless:
•No visitors are allowed
because of clinical restrictions or limitations;
•The facility reasonably
determines that the
presence of a particular
visitor would endanger
the health or safety of
a patient, a member of
the health facility staff
or other visitor to the
health facility, or would
significantly disrupt the
operations of the facility.
•You have told the health
facility staff that you
no longer want a particular person to visit.
However, the hospital
may establish reasonable restrictions upon
visitation, including
restrictions upon the
hours of visitation and
number of visitors. The
hospital must inform you
(or your support person,
where appropriate) of
your visitation rights,
including any clinical restrictions or limitations.
The hospital is not permitted to restrict, limit or
otherwise deny visitation
privileges on the basis
of sex, economic status,
educational background,
race, color, religion,
ancestry, national origin, disability, gender
identity or expression,
sexual orientation or
marital status.
Continued >
Please participate in your care. continued
Your rights. continued
As a patient, you
have the right to:
•Have your wishes
considered, if you lack decision-making capacity, for
the purposes of determining
who may visit. The method
of that consideration complies with federal law and is
disclosed in the hospital’s
Administrative Policy &
Procedure, Visitation, Patient #264. At a minimum,
the hospital shall include
any persons living in your
household and any support
person defined in federal
law. We will ensure that
visitors enjoy full and equal
visitation privileges consistent with your preferences.
•Examine and receive an
explanation of the hospital’s
bill regardless of the source
of payment.
•Exercise these rights without regard to your sex,
socioeconomic status, educational background, race,
color, religion, ancestry,
national origin, disability,
medical condition, gender
identity or expression, sexual orientation, marital status
or the source of payment for
your care.
•Express a grievance or
complaint. If you want to
express a grievance with the
hospital or be informed of
the grievance process, you
may write or call:
Customer Relations
Huntington Hospital
100 West California Blvd.
Pasadena, CA 91105
Phone: (626) 397-5211
Concerns regarding quality
of care or premature
discharge will also be
referred to the appropriate
Utilization and Quality
Control Peer Review
Organization (PRO).
•Express a complaint with
the state Department of
Health and Human Services
regardless of whether you
use the hospital’s grievance
process. The state Department of Health and Human
Services, phone number and
address is:
County of Los Angeles
Department of Health Services
3400 Aerojet Avenue, Suite 323
El Monte, CA 91731
Phone: (800) 228-1019 or
(626) 569-3727
•You may also contact
The Joint Commission if
you have any patient safety
or quality concerns:
Office of Quality and
Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
E-mail: patientsafetyreport@
jointcommission.org
Fax: (630) 792-5636
Your responsibilities.
As a patient, you
are expected to:
•Provide complete and accurate information, including
your full name, address,
home telephone number,
date of birth, Social Security
number, insurance carrier
and employer, when it is
required.
•Provide the hospital or your
doctor with a copy of your
advance directive, if you
have one.
•Provide complete and accurate information about your
health and medical history,
including present condition,
past illnesses, hospital stays,
medicines, vitamins, herbal products, and any other
matters that pertain to your
health, including perceived
safety risks.
•Ask questions when you
do not understand information or instructions.
If you believe you cannot
follow through with your
treatment plan, you are
responsible for telling your
physician. You are responsible for the outcomes if
you do not follow the care,
treatment and services plan.
•Actively participate in your
pain management plan and
to keep your physicians
and nurses informed of
the effectiveness of your
treatment.
•Treat all hospital staff, other
patients and visitors with
courtesy and respect; abide
by all hospital rules and
safety regulations including
no smoking; and be mindful of noise levels, privacy
and the number of visitors
you have.
•Refrain from behavior that
unreasonably places the
health of others at risk.
•Provide complete and accurate information about your
health insurance coverage
and to pay your bills in a
timely manner.
•Keep appointments, be on
time for appointments or
call your healthcare provider if you cannot keep
your appointments.
•Respect the property of
other persons and that of
the hospital.
Your privacy and information.
Protected health information.
If you believe your health information was used or
shared in a way that is not allowed under state or federal privacy laws, or if you were not able to exercise your
rights, you can file a complaint. Written complaints
should be sent to the hospital at the following address:
Huntington Hospital
100 W. California Boulevard
Pasadena, CA 91105
Attn: Compliance Officer
All complaints must be submitted in writing, but you
may contact the Compliance Officer at (626) 397-5335
with questions or other concerns. You will not be penalized for filing a complaint.
Who must follow this law?
•Most doctors, nurses, pharmacies, hospitals, clinics,
nursing homes and many other healthcare providers.
•Health insurance companies, HMOs and most employer group health plans.
•Medicare and Medicaid.
What information is protected?
•Information your doctors, nurses and other
healthcare providers put in your medical records.
•Conversations your doctor has with nurses and
others regarding your care or treatment.
•Information about you in your health insurer’s
computer system.
•Billing information about you.
•Most other health information about you held by
those who must follow this law.
HOW DO I GET COPIES OF
MY MEDICAL RECORDS?
If you would like to view your
medical record during your
hospital stay, please request a
copy of the appropriate form or
submit a request in writing to your
caregiver and our medical records
department. An authorized hospital
staff member will be in attendance
while the record is being viewed.
If you would like a copy of your
medical record, submit a request
in writing to the medical records
department:
Huntington Hospital
Medical Records
100 W. California Boulevard
Pasadena, CA 91105
(626) 397-5052
Access your Huntington Hospital
Records through our patient portal,
myHuntingtonhealth.com, a free
and secure online resource to
better manage your health. To learn
more, or to sign up today, speak
with a volunteer or ask your nurse
for more information.
You have rights
over your health
information.
Providers and health insurers who are required to follow this law must comply with your right to:
•Ask to see and get a copy of your health records.
•Have corrections added to your health information.
•Receive a notice that tells you how your health information may be used and shared.
•Decide if you want to give your permission before
your health information can be used or shared for
certain purposes, such as for marketing.
•Get a report on when and why your health information was shared for certain purposes.
•File a complaint.
To make sure that your health information is protected
in a way that does not interfere with your healthcare,
your information can be used and shared:
•For your treatment and care coordination.
•To pay doctors and hospitals for your healthcare and
help run their businesses.
•With your family, relatives, friends or others you
identify who are involved with your healthcare or
your healthcare bills, unless you object.
•To make sure doctors give good care and nursing
homes are clean and safe.
•To protect the public’s health, such as by reporting
when the flu is in your area.
•To make required reports to the police, such as reporting gunshot wounds.
Without your written
permission, your
provider cannot:
•Give your health information to
your employer.
•Use or share your health information
for marketing or advertising purposes.
•Share private notes about your mental
health counseling sessions.
The hospital’s notice of privacy
practices is available at
www.HuntingtonHospital.com
or at the admissions department.
Adapted from U.S. Department of Health and
Human Services Office for Civil Rights
Visitors are welcome!
Huntington Hospital believes
visitors are an important part of
your recovery and comfort. We
recognize both your need and
right to have visitors present.
You have the right to have
the visitors you choose, whether or not the visitor is related
to you, unless:
•No visitors are allowed because of clinical restrictions
or limitations; and/or
•The hospital determines
that the presence of a
particular visitor would
interfere with the care of
other patients; endanger
your medical treatment or
safety, the medical treatment or safety of another
patient, the health or safety
of another visitor or a member of the hospital staff; and/
or
•The hospital determines
that a particular visitor
could engage in disruptive,
threatening, or violent behavior of any kind that could
significantly disrupt the
operations of the hospital.
At any time, you may tell
the hospital staff that you no
longer want a particular person to visit.
If for any reason you
should lack decision-making capacity, your appointed
healthcare agent, legally recognized decision-maker or a
support person of your choosing may consider your wishes
in designating who may visit.
Hospital staff will ensure
that your visitors enjoy full and
equal visitation privileges consistent with your preferences.
Your visitors will not be kept
from visiting you on the basis
of their sex, economic status,
educational background, race,
color, religion, ancestry, national origin, disability, gender
identity or expression, sexual
orientation or marital status.
Our visiting hours and
policy are to encourage the
participation of your support
system in your care. We take
into consideration your needs,
their needs, your clinical
condition, and the limitations
of the nursing unit, including
the type of room you are in and
any equipment in it. Exceptions to our visiting policy may
be made at the discretion of
your nurse or physician, based
upon your condition and need
for visitation.
We respectfully ask that
your visitors understand and
respect the following limitations on visiting, to protect
your health and safety and
ensure your optimal care
and recovery.
•Visiting hours are from
11 a.m. to 8 p.m., unless
otherwise posted.
•We may limit you to two
visitors in your room at
one time, depending upon
the nursing unit. All other
visitors are asked to wait in
the designated waiting areas
and take turns visiting you.
•You may have a family
member or significant other
approved to remain with
you at night, unless restricted by your physician. No
children under 14 years old
may stay overnight in your
room without additional
adult supervision. This is to
ensure the child’s safety and
care at all times.
•Children are permitted to
visit, unless otherwise posted.
•In the interest of our patients’ wellbeing, we ask that
you visit your loved ones if
you are in good health and
free from a communicable
disease (or recent exposure
to an infections disease).
Visitors showing signs and
symptoms of an illness such
as, cold, flu, or other potential communicable disease
will be asked to leave the
hospital. Thank you for
understanding, and for
protecting the health of our
patients and those who care
for them.
Visiting hours are from 11 a.m. to 8 p.m., unless otherwise posted.
•All of your visitors need
to follow all of our isolation and infection control
policies, including but not
limited to:
•Washing their hands
or using hand sanitizer
when entering and exiting your room and after
contact with you;
•Following isolation signs
on the outside of the door
of your room;
•Making sure vaccinations are current for all
your child visitors.
•Visitors may not violate an
existing court order restricting contact with you or
another of your visitors.
•Visitors who disrupt patient
care or who violate hospital policies are reported to
hospital security.
•Pets are permitted to visit
on outside patios only,
with the exception of
service animals.
•Your clergy or spiritual leader is permitted to visit you at
any time.
•Visitors are encouraged
to participate in your care
under the direction and
discretion of the nurse.
The following patient care
units have different restrictions on visiting hours due to
the nature or severity of the
patient’s condition and/or to
promote recovery:
Critical Care
Unit (CCU)
•Visiting is restricted during
shift change:
7 a.m. to 8:30 a.m. and
7 p.m. to 8:30 p.m.
•Children under the age of
14 are not permitted in the
unit. They may remain in
the waiting room, accompanied by an adult.
Neonatal Intensive
Care Unit (NICU)
shift change:
6:30 a.m. to 8 a.m. and
6:30 p.m. to 8 p.m.
This includes designated
visitors and siblings.
•Visitation by minors
(age 3-14) will be permitted under the guidelines
stated in the hospital’s
Administrative Policy &
Procedure #264.
Pediatric Intensive
Care Unit (PICU)
shift change:
6:30 a.m. to 8 a.m. and
6:30 p.m. to 8 p.m.
•Children under the age of
14 will not be allowed in the
PICU (except at the discretion of the healthcare team).
Maternity
•Visiting hours are
11 a.m. to 2 p.m. and
4 p.m. to 8 p.m.
•Between 2 p.m. and 4 p.m.
is Nesting Time. This time
is reserved for mothers and
babies; therefore there is no
visiting during this twohour period.
Della Martin Center
•Chemical Dependency and
Recovery Center visiting
hours are:
–Monday–Friday:
5 p.m. to 7 p.m.
– Weekends and holidays: 3 p.m. to 7 p.m.
•Unit 100 visiting hours are:
–Monday–Friday:
11:45 a.m. to 1 p.m. and
5:30 p.m. to 7 p.m.
–Monday–Friday:
11:45 a.m. to 12:45 p.m. and
5:30 p.m. to 7 p.m.
– Weekends and holidays: 2:30 p.m. to 7 p.m.
–Monday–Friday:
5:30 p.m. to 7 p.m.
Helpful information.
PARKING
•Free for the first 15 minutes,
•$1 for each 15-minute
increment to a maximum of
$6 per day.
Use North Parking structure
to access the East and
West Towers.
Use Pasadena Avenue lot
for the La Vina Building and
Della Martin Center.
Use East Parking structure
for the Wingate and
Valentine Buildings.
Valet parking is available at the
main hospital entrance and the
emergency department for $7.
Seven-day and 20-visit
discount passes are available at
parking lot booths.
Interpreters
Interpreters are available in any language utilizing the
Language Line. To request interpreter service, ask your
caregiver for assistance.
Telephones
Your family and friends can reach you by dialing you directly. Please check your admitting information for your
assigned telephone number. They may reach you by calling
the main hospital number, (626) 397-5000, and giving your
name and/or room number. To request to have your calls
held, dial the operator at 0.
When making calls, please note the following:
•Local calls:
Dial 9 + the seven-digit telephone number.
•Long distance or toll calls:
Dial 9 + 1 + area code + seven-digit telephone number.
•Calling card calls:
Follow the directions on the back of your calling card.
•Operator assistance:
Dial 0 for the hospital operator.
Patient-owned medical equipment
All patient-owned medical equipment entering Huntington
Memorial Hospital for use by a patient must be approved
for use by the clinical technology department.
Equipment not conforming to Huntington Hospital’s
approved standards will not be authorized for use.
Fire safety
We periodically conduct fire drills. If you hear an alarm,
please do not leave your location/room. In the event of an
actual emergency, hospital staff will notify you of any required action on your part.
Smoke-free campus
Smoking of any substance is prohibited, including
electronic cigarettes.
Deliveries
•
Patient mail is delivered to your nursing unit
between 8 a.m. and 9 a.m., Monday through
Saturday. Patient mail received after discharge will
be forwarded to the patient’s home. Outgoing mail
may be taken to the nursing station or given to your
attending nurse.
•To request room delivery of the Los Angeles
Times or Pasadena Star-News, dial ext. 5201.
If you want to read a book or magazine, you may
request that a volunteer bring the book cart to your
room between 9 a.m. and 6 p.m., Monday through
Friday, by calling ext. 5500.
•
Packages and flowers will be delivered to you by
a hospital volunteer. Please note that flowers are
prohibited in intensive care units.
Room service
Huntington Memorial Hospital proudly offers “At Your
Request” dining by Sodexo, with a restaurant-style
menu that offers a wide variety of selections for your
dining enjoyment.
To order your meals, simply dial ext. 3663 (FOOD)
any time between 6:30 a.m. and 7 p.m. Please allow
45 minutes for meals to be delivered to your room. If your
doctor has placed you on a modified diet, all restrictions
will be followed. This may affect some of your selections.
Our hospitality staff will be happy to assist you with any
questions you may have. Your meals are prepared fresh
daily ensuring the finest quality. We are committed to doing everything possible to make your meal time pleasant.
A selection of juice, crackers, broth, soda and other hot and cold beverages is kept in the nursing unit
refrigerator and items are available to you from your
caregivers upon request. If you have special nutritional
requirements, your dietitian will arrange to meet your
specific needs.
Guests may order from room service for a fee of
$5 per breakfast, $9 per lunch and dinner. Meal tickets
for guest trays are available for purchase in the cafeteria.
WHERE IS THE CAFETERIA?
Meals for your family and
guests are available in the
cafeteria, located on the first
floor of the West Tower.
Hours
Open daily 6:30 a.m. to 2 a.m.
ATM
•For your convenience, an
automated teller machine
(ATM) from First City Credit
Union is located on the first
floor of the West Tower.
•A Wells Fargo ATM is located
on the first floor of the
Valentine building.
Helpful information. continued
LEAVE YOUR
VALUABLES AT HOME
Excluding whatever deposit
you have been asked to bring,
all valuables (jewelry, credit
cards, etc.) should be left at
home. If you have valuables,
you will be asked to lock them
in the hospital safe when you
are admitted.
Your signature on the
admission form releases the
hospital from responsibility
for valuables not left in our
safe. If you have not placed
your valuables in the safe but
wish to, ask your caregiver
for assistance.
Please remember to pick up
your valuables before you leave
the hospital.
Spiritual care/chaplain
The hospital’s spiritual care department believes all people
are spiritual, though not necessarily religious. Illness or
injury often causes people to reflect on the meaning and
significance of their life, goals and beliefs. Our spiritual care
staff members are available to provide assessment, counseling and spiritual materials to all patients, of any faith or
no faith, and are available daily. Arrangements may also be
made to contact your spiritual leader or to provide a spiritual leader from your belief system. Catholic eucharistic
ministers visit weekly to provide the sacrament. If you have
questions or to request a visit, please ask your nurse or physician to request spiritual care for you.
A chapel/meditation room is located on the first floor of
the Wingate Building for use 24 hours a day. You may access
it via the bridge on the second floor of the East Tower, or
through the La Vina building entrance.
TV
Televisions are provided in each patient room. Please be
considerate of others and keep the TV volume down. All
televisions have closed captioning available for the hearing impaired. Please see the back cover for a channel listing.
Things to know before you leave the hospital.
When it is time to be released from the hospital, your physician will
authorize a hospital discharge. This does not necessarily mean that
you are completely well; it only means that you no longer need hospital
services. Most patients look forward to returning home. However, if
you disagree with your discharge plan, you or your caregiver can appeal
the decision (see Medicare Beneficiaries, at right).
Before you can leave the hospital, there are several things that you
or your caregiver must attend to. If you are returning to a home environment, please arrange to have:
•Transportation
•A key to enter your home in case no one is there
•Clothes to wear when you leave
The next step is to plan for any new medical or caregiving needs you
may have upon discharge. This process will involve your nurse and
possibly a discharge planner, care coordinator or social worker. Your
doctor will work with them to arrange what is medically needed, including home healthcare, durable medical equipment, rehabilitation or
placement, if necessary.
If you have concerns regarding your care or needs after leaving
the hospital, please ask your doctor or nurse to speak with someone
regarding your discharge plan. Our staff want to be involved as early
as possible.
MEDICARE
BENEFICIARIES
If you are
a Medicare
beneficiary, be sure
you are given “An
Important Message
from Medicare”
from the hospital’s
discharge planner
or care coordinator.
This details your
rights and whom to
contact to appeal a
discharge decision.
We offer the following tips to make your transition home a smooth one:
Before leaving the hospital
•You will be given a list and an overview of discharge medications
from your nurse before you go home. Know which medications you
should take and when, as well as dosages. Ask your physician or
nurse if you are unsure.
•Know when you need to see your physician next and whether you
should schedule a follow-up visit. It is helpful to call ahead for an
appointment while you are still in the hospital. If you are unable to
do so, ask a relative or friend for help.
•Clarify your recommended activity level with your physician
and care team, and know the activities that you should avoid.
Billing information.
Huntington Memorial Hospital is very pleased that
you and your primary care physician have shown such
confidence in us, as evidenced by your admission to the
hospital. We realize that there are many options open to
you, and we are especially gratified that you considered
us your care provider of choice.
In that spirit, and to avoid possible future confusion,
we would like to advise you that although Huntington
Hospital and your primary care physician may be contracted with your insurance carrier, there may be other
hospital-based physicians (lab/pathologist, radiologist,
anesthesiologist, pediatrician and emergency) who may
not be contracted with your carrier and from whom you
may receive balance-due statements separate from the
hospital’s statements to you.
If you should receive billing from:
•pathology,
•radiology,
•anesthesiology,
•pediatrics, and/or
•emergency groups
and if you have any questions regarding their billings, we encourage you to contact them directly
(contact information is listed at right). They will be
able to explain all aspects of their billing methods
and the nature of their contractual relations (if any)
with your insurance carrier.
LAB/PATHOLOGY
Huntington Pathology Med Grp
P.O. Box 50050
Pasadena, CA 91115-0050
(626) 397-3448
EMERGENCY PHYSICIANS
HMH Emergency Med Grp
P.O. Box 60259
Los Angeles, CA 90060
(626) 447-1644
RADIOLOGY
CA Med Business Serv
P.O. Box 60049
Arcadia, CA 91066-0049
(626) 821-1411
PEDIATRICS
CA Med Business Serv
P.O. Box 60049
Arcadia, CA 91066-0049
(626) 821-1411
ANESTHESIOLOGY
ABC Billing
8905 SW Nimbus Ave., Ste. 300
Beaverton, OR 97008
(800) 275-2152
RADIATION ONCOLOGY
HMH Rad Oncology Med Grp
P.O. Box 67808
Los Angeles, CA 90067
(310) 273-7365
Immunization policy.
Immunizations or ‘shots’ prevent serious diseases. Tuberculosis (TB) screening tests help to determine if you may have TB infection and can be required for school or work. Keeping track of shots/
TB tests you have received can be hard. It’s especially hard if more than one doctor gave them. Today,
doctors use a secure computer system called an immunization registry to keep track of shots and TB
tests. If you change doctors, your new doctor can use the registry to see the shot/TB test record. It’s
your right to choose if you want shot/TB test records shared in the California Immunization Registry.
How does a registry help you?
•It keeps track of all shots and TB tests (skin
tests/chest X-rays), so you don’t miss any or
get too many.
•It sends reminders when you or your child
need shots.
•It gives you a copy of the shot/TB record from
the doctor.
•It can show proof about shots/TB tests needed
to start child care, school, or a new job.
How does a registry help
your healthcare team?
Doctors, nurses, health plans and public health
agencies use the registry to:
•see which shots/TB tests are needed
•remind you about shots needed
•prevent disease in your community
•help with record-keeping
Can schools or other
programs see the registry?
Yes, but this is limited. Schools, child care and
other agencies allowed under California law may:
•see which shots/TB tests children in their
programs need
•make sure children have all shots/TB tests
needed to start child care or school
What information can be
shared in a registry?
•Patient’s name, sex and birth date
•Parents’ or guardians’ names
• Limited information to identify patients
•Details about a patient’s shots/TB tests
What’s entered in the registry is treated like
other private medical information. Misuse of the
registry can be punished by law. Under California law, only your doctor’s office, health plan or
public health department may see your address
and phone number.
Patient and parent rights
It’s your legal right to ask:
•not to share your (or your child’s) registry shot/
TB test records with others besides your doctor*
•not to get shot appointment reminders from
your doctor’s office
•to look at a copy of your or your child’s shot/TB
test records
•who has seen the records or to have the doctor
change any mistakes
If you DO want your or your child’s records in
the registry, do nothing. You’re all done.
If you DO NOT want your doctor’s office to
share your immunization/TB test information
with other registry users, tell your doctor or
download a “Decline or Start Sharing/Information Request Form” from the CAIR website
(http://cairweb.org/cair-forms/) and fax or email
it to the CAIR Help Desk at (800) 436‑8320 or
CAIRHelpDesk@cdph.ca.gov.
For more information, contact the CAIR Help Desk at
(800) 578-7889 or CAIRHelpDesk@cdph.ca.gov.
* By law, public health officials can also look at the registry
in the case of a public health emergency.
California Department of Public Health: Med Office IZ Registry Disclosure Letter rev 7/13 IMM-891 E/S
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
Crossword puzzle.
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See page 23 for solution.
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ACROSS
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1. Ground beef patty in a bun
2. They’re good scrambled, fried or boiled
5. Another name for drinks
3.Fish used for salads and sandwiches
8. Large fruit with fuzzy skin and a solid pit
4. Final course
10 Meat from a hog’s thigh
6. Smooth, sweet brown food made from cacao

11. Frozen dairy delight (2 wds.)
7. Devil’s food or angel food
 9. Purple root vegetable
14. Food grilled on skewers
18. It grows on a cob
12. Also known as a “starter”
19. Small, flat baked sweet snack
13. Refreshing citrus drink
20. Green nut
15. Edible green flower head eaten as a vegetable
22. Fresh green salad vegetable
16. Dessert with strawberries and biscuits
23. What French fries are made from
17. Baked dough topped with cheese and more
26. Pickled cabbage
21. They’re used for cider, sauce and pies
28. String-shaped pasta
24. Sauce made with meat juices
29. Dried grapes
25.A bulb with strong odor used in cooking
30. Acorn and butternut are varieties of this
27. Spicy tomato dip
Copyright www.word-game-world.com Used by permission.

Word search.
Word Search Puzzle #I093LU
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Enema
False
False
Firing
Firing
Gadget
Gadget
Intestines
Intestines
Jewel
Jewel
Jumpy
Jumpy
Large
Large
Lauded
Lauded
Loafer
Loafer
Magnate
Magnate
Meant
Meant
Miens
Miens
Moans
Moans
Mourner
Mourner
Muscular
Muscular
Mushes
MushesNoise
Spurns
Noise
Sweaty
Paralytics
Paralytics
Syntax
Percentage
Percentage
Tidied
Prawn
Prawn
Towel
Repositories
Repositories
Turtle
Rooks
Rooks
Shoos Shoos
Singling
Singling
Skewered
Skewered
Smarting
Smarting
Splash Splash
Spurns
Sweaty
Syntax
Tidied
Towel
Turtle
Copyright © Puzzle Baron May 2, 2015 - Go to www.Printable-Puzzles.com for Hints and Solutions!
Copyright © Puzzle Baron. Used by permission.
Axiom
Axiom
Bridal
Bridal
Cards
Cards
Cigar
Cigar
Cited
Cited
Climax
Climax
Dopey
Dopey
Embers
Embers
Sudoku and anagram.
Print su
http://1sud
Sudoku
5
1
9
3
3
9
6
4
4
1
8
6
3
5
5
2
2
9
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5
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http://1sudoku.net
4
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9
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5
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9
n° 13103 - Level Easy
7
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8
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9
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5
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http://1sudoku.net
n° 115482 - L
Celebrity anagram
Each set of letters can be rearranged to spell the name of a
current celebrity—someone you might see on stage or in a
movie. Example: whits mill = Will Smith
4
1
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5
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Copyright http://1sudoku.net Used by permission.
1. monk hats
2. perm restyle
3. twinkles eat 8
4. rote music
2 5rule
5. scowlers
6. big lemons
7. oil jar buster
8. o green ecology
9. madman
tot 3
5
10. my rice jar
11. nickname idol6
12. serene wirephotos
7
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9
3
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Puzzle solutions.
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Word search
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
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Print sudoku
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http://1sudoku.net


Sudoku
Solutions :
Celebrity anagram
5
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http://1sudoku.net
1. Tom Hanks
1 6 5 3 8
2. Meryl Streep
3 Kate
2 Winslet
7 3 5 9
4. Tom Cruise
5. Russell
9 8 Crowe
4 1 7
6. Mel Gibson
4 1
6 7 3
7. Julia
Roberts
8. George Clooney
7 9 8 2 5
9. Matt Damon
10. Jim
5 Carrey
3 2 4 6
11. Nicole Kidman
8 5Witherspoon
1 9 4
12. Reese
2
4
9
7
4
8
6
1
6
3
2
5
9
5
8
2
1
6
4
3
8
1
7
9
7
2
3
6
1
8
5
4
3
4
7
6
2
5
9
6
2
9
8
1
3
7
http://1sudoku.net
Notes and questions.
Huntington Memorial Hospital
100 West California Boulevard
Pasadena, California 91105
www.HuntingtonHospital.com | (626) 397-5000
TV channel guide
2KCBS
3 PBS (CH–28)
4KNBC
5KTLA
6KMEX (CH–34) Spanish
7KABC
8HSN
Home Shopping Network
9KCAL
11KTTV
12 KLCS (CH–58)
13 MY 13
14 KSCI Asian – LA 18
15 KSCI Asian
(LA United TV) Japanese
16 KSCI Asian
(MBC–D) Korean
17 English Program
So. Korea
18 KSCI Asian – US Arminia
19 Mandarin
20 KSCI Asian – Vietnamese
American Network
21 KSCI Asian –
Mandarin Taiwainese
22 FOX West Sport Channel
23 DVD CH –
Infection Control
24 FOX Prime Time Ticket
25 CCTV 4 – Mandarin
26 HSN
27 Asian Channel
28 CCTV – Asian Channel
29 CCTV – TAI-SING
Satellite TV
31 CTI – Zhong – Tian
32 Little Saigon
(Vietnamese)
47 TOON Disney
48 BTV – Bloomberg
49 Cartoon Network
50 CNN
51 C–SPAN2
52 Discovery
53 FOX News
54 FX
55 Headline News
33 TVBS (International CH)
56 National Geographic
35 Telemundo (CH–52) –
Spanish
58 TBS
36 QVC – Shopping Network
60 Weather Channel
34 TVB8 (International CH)
37 KWHY (CH–22)
Mundo FOX - Spanish
38 KVCR (CH–24) Spanish
39 LC – Shopping Network
40 KFTR (CH–46) Spanish
41 KAZA (CH–47) Spanish
42 KDOC (CH–56)
English Movies
57 FSI – FOX Speed Channel
59 TLC
61 TNT
62 USA
63 ABC Family
64 AMC
65 Animal Planet
66 Discovery Home
67 Discovery Kids
43 ESPN
68 Discovery Times
45 ESPN News
70 Disney West
44 ESPN2
69 Disney East
46 ESPN Classic
71 XM Radio

Patient Guide - Huntington Hospital

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