TF Express Magazine Sept-Dec 2014

Transcription

FROM THE CEO
GROWTH
SOCIAL RESPONSIBILITY CONFERENCE
Communication opens
doors to every good thing
Tourism Fund a step ahead
of the rest of the nation
Tourism Fund Donation of
Computers to University
The Smithsonian
sd dfdsf dsf ds
f Festival
Folklife
1st Edition • September-December, 2014
Propelling Kenyan tourism
A Bi-annual Newsletter of the tourism fund
The Tourism Fund
Journey into the Future
|1
September–December, 2014
Charting modalities of a tourism and hospitality professional
body
sd dfdsf dsf dsWHO
f WE ARE
A Bi-annual Newletter of the Tourism Fund
Tourism Fund is a body corporate established under the Tourism Act, 2011
which came into operation on 1st September, 2012 vide special issue Kenya
Gazette Supplement No. 93 of 24th August, 2012.
OUR MANDATE
FROM THE CEO
GROWTH
SOCIAL RESPONSIBILITY CONFERENCE
CommuniCation opens
tourism Fund a step ahead
oF the rest oF the nation
tourism Fund donation oF
Computers to university
the smithsonian
sd dfdsf dsf ds
f Festival
FolkliFe
1st Edition • September-December, 2014
ProPelling Kenyan tourism
A Bi-AnnuAl newSletter of the touriSm funD
Mobilize resources to finance the development of a sustainable tourism
industry in Kenya
VISION
To be the ultimate source of funding for sustainable development of tourism
industry in Kenya
MISSION
The Tourism Fund
|1
Charting modalities of a tourism and hospitality professional
body
HEAD OFFICE
NHIF Building, Car Park Tower 5th Floor,
P.O. Box 46987-00100, Nairobi-Kenya
Tel: +254 020 2714900/1/2/6/7/9
Mobile: +254 728 337 499
+254 733 337 499
Fax: +254 20 271 4911
Toll Free: 0800 221 0915, 0800 772 2109
Email: info@tourismfund.co.ke
Website: www.tourismfund.co.ke
REGIONAL OFFICES
Nairobi Regional office
NHIF Building,
Car Park Tower 5th Floor,
P.O Box 46987-00100, Nairobi, Kenya
Tel: 020-2730708
Mobile: +254 717 359 979
+254 787 359 979
Coast Regional Office
Pereira Building
3rd Floor, Machakos Road, (off Moi Avenue).
P.O Box 99832-80100 Mombasa, Kenya
Tel: 041-220493
Mobile: +254 717 359 971
+254 787 359 971
West Kenya Regional Office
Reinsurance Plaza 7th Floor
Oginga Odinga Road
P.O Box 1406-40100 Kisumu, Kenya
Tel: 057-2022247
Mobile: +254 717 359 993
+254 787 359 993
Rift Valley Regional Office
AFC Building, Mezzanine Floor,
Kijabe off Kenyatta Avenue
P.O Box 2812 -20100 Nakuru, Kenya
Tel: 051-2215660
Mobile: +254 717 359 988
+254 787 359 988
Central Regional Office
Sohan Plaza 4th Floor Nyayo Road
P.O Box 348-10100 Nyeri, Kenya
Tel: 061-2030778
Mobile: +254 717 359 984
+254 787 359 984
2|
To diversify the resource base for financing development of a sustainable
tourism industry through innovation, service excellence and stakeholder
engagement.
OUR CORE VALUES
•
•
•
•
•
•
•
TEAM WORK; To create one family focused to deliver
CUSTOMER FOCUS; Meet and surpass expectations of all our customers
INNOVATION; To promote and reward creativity and embrace best
practices in service delivery
INTEGRITY; To uphold good conduct and ethics in all our operations
ACCOUNTABILITY; Transparent and socially responsible
PROFESSIONALISM; Committed to excellence through
continuous improvement
EQUITY; Committed to fairness in all our undertakings
OUR OBJECTIVES AND PURPOSE
Include to finance:• Development of tourism products and services;
• Marketing of Kenya as a tourist destination through the Tourism Board;
• Activities of the Protection Service;
• Tourism research, tourism intelligence and the national tourism information management system;
• Activities of the Tourism Sector Safety, Communication and Crisis Management Centre;
• Training and capacity development activities; and
• To mobilize resources to support tourism-related activities
OUR FUNCTIONS
TO:• Collect the Tourism Levy Imposed under section 105 of the Tourism Act 2011;
• Establish equip and control such other tourism and hospitality training
institution as it may be necessary upon approval by the Minister;
• Formulate sound policies for the regulations and management of the Fund;
• Determine the amounts of money payable for the purpose of the fund and
formulate the conditions for disbursement and
• Establish a tourism training revolving fund among others
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contents
With Determination,
Nothing Would Stop us! pg5
Tourism Fund’s new
dawn...... pg6
Communication opens doors
to every good thing pg14
The Tourism Fund
Journey into the Future pg15
Public Relations Society
of Kenya Summit pg19
Kakamega Stakeholders
Forum pg20
Tourism Fund
Marking Kenya at
50, pg21
The Fund Awards
Students pg22
Tourism Fund Donation
of Computers to Kibabii
University College pg 23
Also inside: • Coastal Clean Up pg27 • Strategy Validation Workshop pg28
• Tourism Fund a step ahead of the rest of the nation, pg29 • Kenya to Host World Conference
on Public Relations in Emerging Economies 2015, pg30 • Charting modalities of a tourism and
hospitality professional body, pg31 • The Smithsonian Folklife Festival, pg32 • LETS RACE, pg 33
• A safe workplace is no accident!, pg34 Tips For Better Work-Life Balance, pg35
September–December, 2014 | 3
sdEditor’s
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Note
ds f
A new baby in the house
Dear Members,
W
elcome to the First Issue of the TF
EXPRESS Magazine. We couldn’t be
more excited to have made it to this
point. This is my first letter to readers as editor of
this magazine, and I’m proud of it, proud of our
CEO and our staff for having the faith and the
foresight to embrace this venture.
I hope you will find this a useful update on our
activities and would like to thank everyone who
has supported this edition by providing useful
information. A central component of this issue is
a roundup of details of Tourism Fund events and
activities concerning the Organization. I hope
this issue which touches on many activities that
the organization participated in- helps get your
wheels turning.
The cyclical nature of our activities and the need
to keep the momentum moving forward with
ambition and enthusiasm places a significant
challenge to all members and particularly
to Editorial team, who have been extremely
proactive. Of course, the new magazine is still
very much a work in progress; even as we’re
closing this issue, we can already see what we
want to change in the next.
I am looking forward to continuing this
productive channel of information interchange
throughout the Tourism Fund family. The
future success of the TF EXPRESS depends on
your comments, contributions and ideas. I do
encourage all of you to try your utmost best to
enrich the forthcoming edition.
Editor
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CEO's
Statement
With Determination,
Nothing Would Stop us!
It has been an exciting and busy start to 2014 for
TF as we prepare ourselves for a transition in our
business structure and strategic plan as part of our
next stage of growth.
O
ur strong reputation as a
respected tourism funding corporation in Kenya
has provided us with a solid platform for growth. This growth has
enabled us to be innovative and
creative. It is with great pleasure that Tourism Fund presents
you with the first ever in-house
magazine.
We have been striving for years
to enhance the positive impact of
tourism on people, the environment and simultaneously minimise its negative ramifications. We
believe the organisation can make
a major contribution to ensuring
sustainable tourism development
within its scope and the resources
at its disposal.
Through the commitments we
have made, we demonstrate that
sustainability is a core pillar in our
corporate strategy. We look forward to further developing in this
field to ensure that every customer
benefits from our wide range of
services in full confidence. TF
has also extensively integrated its
Corporate Social Responsibility
activities into its overall business
strategy over the years.
This is not to say that all endeavours have been without their
obstacles. We have encountered a
number of challenges but we are
confident we will achieve further
progress in 2015.
Needless to say, the progress
made over the past year makes me
immensely proud and I would like
to extend my personal congratulations to all the members of staff
as well as to all other stakeholders
for their efforts. Their determined
commitment to our collective targets and their impressive achievements are a clear example of how
an industry-wide initiative can
truly make a difference.
We should, however, not be
complacent – even with our targets within reach. Over the following year we will review our
goals in light of our recent progress. We will continue to work
together and provide Corporate
Affairs department with the necessary support to continue with
their mitigation efforts. We look
forward to many more editions
and constructive cooperation.
Allan W. Chenane
CHIEF EXECUTIVE OFFICER
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Tourism Fund’s new dawn......
S
SGS Managing
Director Albert
Stockell (right)
presenting the
CS East African
Affairs Commerce
and Tourism
Hon. Phyllis
Kandie with the
TF ISO 9001;2008
certificate
6|
ong,
dance,
plenty
of colour and – more
importantly, basketfuls of
words of wisdom – splendidly
ushered in Tourism Fund’s new
dawn. Pithy and witty words
from the evening’s speakers
elicited appreciative laughter
and applause from the tickled
audience.
By the time the curtains came
down on TF’s launch of brand,
strategic plan and award of ISO
certification, guests had not
only been entertained but also
enlightened on many scores.
It was the evening of
Wednesday 17th September.
The venue was Sarova Panafric
Hotel, Nairobi which is located
just a stone-throw away from the
plot on which TF is putting up
its home.
The Kayamba Africa ensemble
led by veteran performer
Richard Nyikang’o set the tone
for the evening with their catchy
tunes. The six-man band belted
out slow numbers. They sang
faster tunes too, and brought
back nostalgic memories for
elderly in the room who had in
the past listened to these songs
drawn from Kenya and Africa’
rich musical heritage.
When Nigerian motivational
speaker Dr. Wale Akinyemi
took to the podium to perform
what he read in the programme
as ‘climate setting,’ he jokingly
expressed his bewilderment
at what this term meant. But
immediately he plunged into his
act, he captivated. For the few
minutes he held the microphone,
he kept his audience captive
with his endless list of anecdotes
that illuminated the theme of the
evening: transformation.
Whether citing a butterfly’s
transformation from egg through
several stages into the beautiful
creature that fascinates people
or giving the example of how
buildings are white-washed on
the outside to impress visiting
dignitaries in Africa, Dr. Wale’s
words gripped his audience.
When he narrated how his techsavvy children demonstrate how
‘analogue’ he is when it comes
to watching TV, Dr. Wale,
Chief Transformation Officer of
Power Talks left his listeners in
stitches.
His message was clear though:
that TF could only claim to
have rebranded if its people
were transformed from the
inside. This is what he referred
to as “mental rebranding” and
emphasized that “our activity
needs to lead to productivity” as
opposed to “rotating round on
the same spot.”
Dr. Wale’s powerful and
inspiring talk gave way to
the business of the day. East
African
Cooperation
and
Tourism Cabinet Secretary Mrs.
Phyllis Kandie accompanied
by her Principal Secretary, Dr.
Ibrahim Mohamed, unveiled
TF’s new brand: the corporate
colours, logo and . The two
ministry chiefs, flanked by TF
TF Launch
LEFT: Tourism
fund CEO Allan
Chenane (right)
with the CS
Hon. Phyllis
Kandie and
PS Dr. Ibrahim
Mohamed during
the launch
BELOW: TF staff
join the CS Hon.
Phyllis Kandie
to receive the
ISO 9001:2008
certificate.
Chief Executive Office Allan
Chenane, proceeded to sign
the cloth with two bright green
colours on a background of pure
white.
Just underneath the words
Tourism Fund was the tag line:
Propelling Kenyan tourism.
At the front row to witness the
unveiling of the brand was a cast
of captains of industry including
KTB CEO Mureithi Ndegwa,
KICC MD Fred Simiyu,
Boma of Kenya GM Quresh
Ahmed, KUC Principal Dr.
Kenneth Ombongi, PERAK
CEO Lillian Kalela, the
Nairobi County Executive
incharge of trade and tourism
Anne Othoro and Deputy
Auditor John Kigondu who
represented Auditor General
Edward Ouko.
The Cabinet Secretary also
officially launched TF’s new
web site as well as its Strategic
Plan for 2014/2015-2018/2019.
An artist’s impression of the TF
Headquarters features on the
cover of the plan.
Then it was the turn of
global standards audit firm
SGS to present TF with its new
9001:2008 certificate. Before
handing over the certificate,
SGS Managing Director Albert
Stockell remarked that by going
for recertification for the quality
management system, TF had
sdTF
dfdsf
Launch
dsf ds f
demonstration its commitment to
achieving and exceeding customer
expectations. This was also
On his part, a grinning Mr.
Chenane said he was delighted
that the Fund had attained a major
milestone that evening with its
quadruple of achievements.
He declared that he was
humbled by the presence of the
many guests on this auspicious
occasion. Visibly excited with the
heady achievements, he thanked
the Ministry of Tourism and
East African Cooperation and in
particular the Cabinet Secretary
for support and guidance during
the journey that culminated in the
day’s events. While preparing for
ISO re-certification, TF, with the
permission of the ministry, closed
its offices for a two-day retreat of
intense learning, he revealed to
guests at the cocktail party.
He also expressed his gratitude
to stakeholders and especially
“those who have worked for us,
with us and were involved in the
rebranding process.”
Mr. Chenane acknowledged the
presence of KTB, Utalii, KICC
and Bomas bosses as Mr. Philip
Kung’u, the Lead Consultant of
the TF building project.
8|
The TF CEO announced that
because the Fund was putting up
its headquarters, it would seek
certification for environmental
standards to demonstrate its
compliance with regulations on
the environment.
Mr. Chenane referred to his
staff as ‘mavericks’ who had
taken the Fund to the Company
of the Year Award (COYA) and
enabled it win accolades. He
promised that TF was “changing
for good” and that “the sky is the
limit” for the organization.
He had words of praise for the
TF family which had worked
hard to ensure the strategic plan
was in place. In the plan, TF had
set itself an ambitious target of
collecting Sh.6 billion worth of
levy within the next five years.
Saying TF as an institution
dreams and lives Information
Technology, Mr. Chenane said
‘analogue’ was not in the staff’s
vocabulary. He intimated that
all would soon have iPads for
ease of communications from
anywhere – including the field.
He reserved praise for TF’s IT
guru Isaiah for the magic he had
worked on the new web site.
The highly eloquent Dr.
Mohamed congratulated TF for
its achievements of the evening.
He noted that as a key player
in the industry, TF helps fund
the marketing of tourism which
accounts for more than ten
per cent of the gross domestic
product (GDP).
He appreciated the great
support that TF gives to Kenya
Utalii College which trains
personnel for the tourism and
hospitality industry. “Thanks to
this support, our Utalii graduates
work in Europe, Asia and other
parts of the world,” he said.
The PS thanked TF for helping
implement the country’s MICE
strategy and was gratified that
it is through such efforts that
Kenya will host a global Public
Relations forum in Mombasa
next year.
The highlight of the evening
was when the CS joined TF
staff in dance to celebrate the
Fund’s multiple achievements.
Photographers clicked away
furiously
to
capture
the
memorable moment.
Then it was time for guests to
nibble Kenyan delicacies and
down them with their favourite
drink to cap a fun-filled evening.
BELOW: CS East
African Affairs
Commerce and
Tourism Hon.
Phyllis Kandie
addressing
audience at the
Launch
CS Message
Tourism Fund a step ahead
of the rest of the nation
T
ourism Fund is a step
ahead of the rest of the
nation in implementing the Tourism Act 2011 that
was crafted to help revive the
industry. TF’s rebranding has
positioned it to propel Kenyan
tourism, according to Ministry
of Tourism and East African
Cooperation Cabinet Secretary
Mrs. Phyllis Kandie.
The CS presided over TF’s
launch of its new corporate identity, strategic plan and web site
as well as the presentation of
the ISO 9001:2008 by SGS in
Nairobi on 17th September.
She noted that the adoption of
a quality management system
will increase the parastatal’s productivity.
While saying she was excited
to be at the event, the CS, how-
ever, had a word of caution for
TF, warning that developing a
five-year plan and rebranding
were easy; implementation is
key. “Implementation. Implementation.
Implementation,”
emphasized Mrs. Kandie.
She insisted that “Kenya has it
all to attract three million tourists by 2017” and labelled TF’s
rebranding as a step in the right
direction.
Noting that the country has a
10,000-bed unmet capacity, she
urged TF to ensure it invests in
the development of hotels and
resorts.
“Kenya can count on its institutions to roll out initiatives to
sustain the tourism sector,” said
the CS. “TF has set a good example to the Ministry,” she added and challenged other agencies to emulate the Fund.
Mrs. Kandie pointed out that
Kenya’s tourism, which is responsible for 11 per cent of the
gross domestic product (GDP)
faces challenges. It is, she said,
the responsibility of key players
like TF “to guard and grow tourism.”
“When the industry suffers
its effects are painful across
Kenya,” noted the CS. “If it
prospers, there is a boom across
all sectors of the economy.”
She told her audience that
Government was aggressively
and continuously developing
solutions to the challenges facing tourism. These solutions
are encapsulated in the National
Tourism Strategic Plan 2013
which, among other initiatives,
suggests that the country diver-
sifies its products to guarantee
the stability and sustainability of
the sector.
Key among the niche tourism
products to be promoted is conventions or MICE.
The CS revealed that 82 acres
have been set aside at the Bomas
of Kenya for the establishment
of a convention and exhibition
centre that “will be the biggest
in Africa.”
Mrs. Kandie cited cultural
tourism as another product that
needs concerted promotion and
was happy that some counties
have invested in this promising
aspect of tourism. She promised
to partner with the counties to
aggressively promote cultural
tourism.
She reported that in an exhibition in the United States this year,
the Kenya stand sold culinary
that flew off the shelves. This,
said the CS, was an indication
that Kenyan dishes are popular
internationally. She therefore
challenged Kenya Utalii College
to explore possibilities of promoting local culinary abroad.
Mrs. Kandie said the task
force to advise the ministry on
the rapid recovery of tourism
laid emphasis on new destination marketing. It was also undertaking a public relations campaign to popularize local tourist
destinations globally.
The CS said she appreciates the efforts of TF CEO Allan Chenane and his staff. She
also commended motivational
speaker Dr. Wale for his engaging presentation.
Launch Pictorial
Tourism Fund’s Key stakeholders
present at the launch
Jubilant
tourism
fund staff
socialize at
the launch
TF staff
enjoying the
cocktail at the
Launch
Coast Region
Coast Region
C
oast Region is headed
by Mr. David Mwangi
who is the Regional
Manager with 28 vibrant staff
working under him who are
spread in different departments.
The departments include Levy
department, Human Resource,
ICT, and Finance.
The region covers Mombasa, Taita Taveta, Kwale, Kilifi, Tana River and Lamu counties as well as part of Makueni
County. For the purpose of
efficient and effective levy collection, the region is further divided into five zone as follows;

Island: Mombasa island

South Coast: Likoni,
Kwale, Diani all the way to
Kenya Tanzania border.

West: all the areas past
Makupa causeway, Chan-
gamwe, Voi,and
Mtito Andei to
Tsavo

North Coast A: which
covers Nyali, Bamburi, Kisauni, Mtwapa, and Shanzu,
Bombolulu, Utange,
Vipingo, Kanamai and Kilifi

North Coast B: which
covers Watamu, Malindi,
Mpeketoni and Lamu
The region participated in a
number of activities this year
including; Clean up drive,
Kenya Association of Hotelkeepers and Caterers (KAHC)
AND Mombasa County Tourism Associations MCTA forums, Mombasa International
Cultural Festival, World Tourism Week among others.
The Mombasa International
Cultural Festival followed and
was held as from 21st August
2014 to 24th August 2014 at the
Mama Ngina drive. A cheque
worth of Kshs 500,000 was donated towards the same drive.
The aim of this event was
to encourage and woo both local and international tourists to
visit Mombasa because it was
a safe haven. The Mombasa
Governor Mr. Hassan Joho
graced the occasion together
with other county government
officials. This event gave a new
lease of life to the county, region and the county as a whole
in the wake of low tourists visiting the country.
TOP: Mr. Joseph
Cherutoi Finance
Manager
Tourism Fund
together with the
Coast Regional
Manager David
Mwangi giving
a cheque worth
Kshs 500,000
sponsorship to
the Mombasa
County officials.
INSET: (From L
to R front row)
David Mwangi
Regional
Manager Coast
Region, Finance
Manager Mr.
Joseph Cherutoi,
and Mombasa
County officials
Job Tumbo.
sd
CEO’s
dfdsfBaraza
dsf ds f
Communication opens
T
he inaugural CEO’s Baraza that
is aimed at improving communication between the Fund’s
employees and the CEO took place at
the Nairobi branch office. It was attended by staff from both the Nairobi
branch office and the heaquarters on
May 28th, 2014 where employees
freely interacted with the CEO.
Through this program, employees,
who ordinarily would not have an opportunity to talk to the CEO directly,
get a chance to ask the CEO questions on work related issues. During
the interaction, the CEO answered all
the questions and also got an opportunity to ask some of his own.
This dialogue gave the CEO useful
insights on to the issues important to
the employees. In addition, the program offered the CEO an opportunity to discuss ideas with some staff
whose perspectives are different
from his. The employees, too, had the
platform to ask about company issues
beyond the usual “sound-bite” level.
While addressing the staff, the
CEO Mr. Allan Chenane shared with
employees his concerns on different
areas of operation within the organization. He expressed his desire to entirely focus on TF and its stakeholders in order to position it to survive
the next 50 or 100 years.
In his first keynote address, the
CEO said that at a time when organizations are engendering new ways to
build high-performance teams; perhaps it was time to consider a family
approach that places high premium
on trust and values. A team work
environment where camaraderie
means having each other’s back and
not being judgemental. A workplace
culture that celebrates opportunities,
16 |
transparency, diversity of thought
and opinions of all to enrich conversations.
“Treat each other like members of a
family. Have each other’s back and
always help one another improve; talent discovered and used in the right
situations can seize opportunities
rightly” he said.
Mr. Chenane also told employees
to be leaders and move beyond the
traditional “fiefdoms” and bureaucracy. “It’s unfortunate when those
among us don’t live up to the set
standards. We expect that people will
behave with integrity and rightfull
so,” he said. “And when they don’t,
we can’t tolerate it”.
However, he praised workers at
the organization’s reception for being proactive and fixing problems as
they come. As demonstrable evidence, he cited an incident where the
reception staff handled a client with
a high sense of professionalism and
friendliness. He encouraged the rest
of the staff to follow the example of
the receptionists and live the Tourism
Fund’s core values.
“It’s easier to ask for forgiveness
than permission. If you see something that’s wrong, correct it,” Mr.
Chenane said, “We’ve got to thrust
this company and its culture into the
21st century.”
He challenged staff to suggest new
and innovative ways of doing things.
Consequently, the CEO promised to
reward those who would bring novel
ideas on board. In addition, he promised to recognize high achievers.
“We have to change what we are
doing or we are going to fail, and failure is simply not an option,” he said.
Mrs. Margaret Njoka who chaired
the session encouraged staff to speakup. She said: “Express your voice and
allow your perspectives to be heard.”
She continued to say the more all
got involved in the conversation, the
more they could benefit from a family environment that embraces differences. This she noted, builds loyalty,
grows confidence and solidifies a
foundation of trust. Additionally, the
expression of multiple voices allows
for the discovery of opportunities
previously unseen.
The management team present at
the Baraza also had a chance to address staff. Speaking at the forum, TF
Head of Finance Mr. Joseph Cherutoi
lamented about negative thoughts,
saying they can feed pessimism and
create unnecessary stress.
“You can learn to turn negative
thoughts into positive ones. The
process is straightforward, although
it’s challenging, especially at first.
Start by following one simple rule:
Don’t say anything to yourself that
you wouldn’t say to anyone else.
Throughout the day, stop and evaluate what you’re thinking. If a negative thought enters your mind, evaluate it rationally and respond with
affirmations of what is good about
yourself,” he told the attentive staff.
The overiding message at the forum
from the rest of the management team
was that; when you can define the
standards of performance based on an
understanding of what you stand for
– it is much easier to establish expectations. These expectations should be
based on the organization core values
that everyone can embrace in order to
build a trusted culture that is fair with
no surprises.
Cover Story
The Tourism Fund
Catering Levy Trustees - 1972
Immediately after independence,
Kenya identified tourism as a
key pillar for the country’s socio-economic development. The
Government integrated tourism
in the emerging development
blue print, Seasonal Paper No.
10 of 1969. In a joint study by
the Governments of Kenya and
Switzerland, it was noted that
the development of human capacity was vital to the emerging
sector. The idea of establishing
a national tourism training institution was mooted. This idea
culminated into the development
of Kenya Utalii College, a world
class centre of excellence.
The question was how the new
training institution would be
sustained. In response, in 1972
the Hotels and Restaurants Act,
Cap 494, Laws of Kenya (since
repealed) was enacted. The legislation established Catering
Levy Trustees. Trustees would
collect a 2% training levy from
hotels and restaurants and the
funds would be used to finance
training and operations at the
new College.
Since inauguration in 1975 to
date, the College has received
substantial financing from the
Trustees and has produced up
to 50,000 students. The students
Ronald Ngala
are serving the industry here at
home and abroad. Trustees have
supported the College in the
sum of Kenya Shillings six billion, four hundred million two
hundred and eight four thousand three hundred and fifty
five (Kshs.6, 400,284,355) only
over the past four decades. From
a paltry Kenya Shillings one
million a year in the 70’s, the
College now gets almost Kenya
Shillings four hundred million a
year from the Levy Fund.
CTDLT- 1997
In the intervening period, global
tourism was growing rapidly.
Cover Story
Competition from other countries saw Kenya’s position as a
preferred safari and beach tourism destination being challenged.
Another emerging challenge
was the long-term sustenance of
funding for tourism marketing.
In addition, it became necessary to relook at how standards
for testing skills in the industry
would be addressed. To address
these emerging issues, the Government amended the Hotels and
Restaurants Act in 1997 to enhance the mandate of Catering
Levy Trustees. Further, the name
of Trustees was changed to Catering and Tourism Development
Levy Trustees (CTDLT).
In the years, C.T.D.L.T discharged its statutory mandate as
follows: Collecting and administering
the 2% training levy. By 2012,
Trustees collected a total of Kenya Shilling fourteen billion, seven hundred and forty million, one
hundred and ninety one thousand,
eight hundred and sixty nine
shillings (Kshs.14,740,191,869)
only;
 Establishing and developing
national standards for testing of
skills required by the tourism industry. Trustees developed more
than 1,700 industry standards, 14
curricula of which 2 modules are
currently in use in training tour
guides in various training institutions and over 1000 tour guides
trained all over the country. In
addition, 450 Training Institutions were inspected out of which
89 were found qualified to train
to international standards and
accordingly, have been certified.
The remaining institutions have
been granted various grace periods to upgrade;
 Trustees have funded the Kenya Tourist Board to promote
Kenya as a tourist destination
both locally and internationally
18 |
to the tune of Kenya Shillings
one billion, eight hundred and
five million, five hundred and
ninety two thousand six hundred
and fifty(Kshs.1,805,592,650)
only;
 Trustees have put in place
measures to develop the second
national tourism training College
at Kilifi. The Government made
a deliberate move to establish the
second national tourism training
institution at the Coast. This College would not only complement
Kenya Utalii College training efforts but also specialize in train-
Cover Story
the next five years or so;
 In its operations, Trustees
have employed 180 staff who
are based in its offices at Nairobi, Mombasa, Kisumu, Nakuru
and Nyeri;
 Trustees also initiated the
construction of its office block
along Valley Road. The Office
Block should be completed by
mid 2014; and
 In its endeavour to become a
truly world class organization,
Trustees put in place measures
to incorporate excellence and
performance based management
in its structures. Trustees, like all
public institutions, participate
in performance contracting. In
addition, Trustees have also participated in external evaluation
processes including the Kenya
Institute of Management’s Company of the Year Award where it
has won several awards competing with the private sector.
Tourism Fund - 2012
ing in new areas like cruise tourism, leisure and further introduce
courses that target players who
are already in the industry but
may not have had formal training through the introduction of
competency based training and
refresher courses. The development of Ronald Ngala Utalii
College in Kilifi is ongoing and
the College should be ready in
In line with the need to harmonize and regulate the Industry better, the Ministry of Tourism led
stakeholders in coming up with
the National Tourism Policy
and the Tourism Act, Act 2011.
The new legal and policy framework reviewed the old order
established immediately after
independence. The new order
streamlined all tourism agencies
under a single legislation and
laid out the broad framework for
the sector to achieve the Vision
2030 goal of making Kenya one
of the top ten, long haul tourist
destination in the world offering
high-end, diverse and distinctive
visitor experience.
In the new Act, which came
into operation on 1st September 2012, the Tourism Fund was
formed to replace CTDLT. The
Fund was established to finance
Cover Story
the following:• Development of tourism products and services;
• Marketing of Kenya as a tourist destination through the Tourism Board;
• Activities of the Protection Service;
• Tourism research, tourism intelligence and the national tourism information manage
ment system;
• Activities of the Tourism sec
tor safety, communication and crisis management centre;
• Training and capacity devel
opment activities; and
• Mobilize resources to support
tourism related activities.
To achieve the foregoing, the
Fund has been granted the mandate to, among others, perform
the following functions:
•Collect and administer the Levy Fund;
• Establish, equip and control tourism and hospitality train
ing institutions; and
• Establish a tourism training revolving fund.
THE FUTURE:
The Tourism Fund projects that
over the next few years, it will
put in place structures to raise
the country’s tourism profile and
flag even higher. To achieve this
noble goal, the Fund is putting in
place a framework that will ensure the following:
• Achieve its statutory man
date;
• Generate more revenue to support the beneficiaries;
• The development of diverse tourism products that will give a unique experience to
20 |
both local and international
visitors. This will see a strategic shift for the country to
move away from concentrating
on beach and safari tourism as
has been the norm in the past
half century;
 The development of a sustainable financing model for both
short term and long term industry
needs ranging from tourism training through institutional building
all the way to product identification and subsequent development
in collaboration with the parent
Ministry and the Treasury;
 To evolve into a truly world
class organization that applies
excellence management and international best practice and staff
development;
 To make tourism training accessible to all Kenyans through
the Revolving Fund; and
 To give back to the community, especially the ones that support tourism, through integrated
Corporate Social Responsibility
activities in key areas to be identified.
sd dfdsf dsf ds f
Stakeholders attentive at the forum
Kakamega Stakeholders Forum
T
Samuel Ngari during
his presentation at the
stakeholder forum
22 |
his year, the Tourism
Fund rolled out a campaign to educate and create awareness about its mandate
and functions among the key
stakeholders across the country.
After successful completion
of Garissa levy payers open day,
the Fund held a forum to educate
its key stakeholders on levy payment with the aim of promoting
western tourism circuit as a
domestic tourism destination.
The forum which was hosted
at Kakamega Golf hotel drew
a large number of attendants
from across the region. While
Kenya is famous worldwide for
its excellent Game Parks and
Reserves and idyllic tropical
beaches, there are large areas of
the country that remain largely
unknown and seldom visited.
The Western part of Kenya is
an area of great geographic,
cultural and natural diversity,
offering tourists just as much, if
not more, than many of Kenya’s
better known tourist areas.
“Kenya is keeping pace with
the demands of the international
tourism market, and offering a
diversified range of destinations
beyond simply wildlife and
beach safaris” said TF CEO Allan Chenane.
Western Kenya tourism circuit
has the capacity to outpace other
areas in the country. However,
over the years, the region has
attracted a meager share of visitors coming to Kenya due to poor
marketing and low investor confidence. Speaking at the event,
Mr Chenane said: “Despite the
windfall that the Obama factor
brought to the Western circuit,
local entrepreneurs were not
well prepared and did not move
fast enough to react to the influx
of tourists.”
He also encouraged stake-
holders from Kakamega County
to package the spectacular traditional bullfight as a tourism
product. Such events are crowdpullers for the local Luhya community. This breathtaking spectacle represents a significant
cultural link between traditional
African cattle culture and the
art of bullfighting as practiced
throughout Southern Europe.
TF’s Samuel Ngari educated
the stakeholders on there responsibilities of paying the 2%
Tourism Levy as pronounced
in the Tourism Act 2011. In his
presentation, he demonstrated to
the stakeholders how to calculate the 2% levy.
During his presentation, Mr
Ngari said, support from tourism stakeholders is essential for
the development, successful operation, and long-term sustainability of tourism. For Tourism
Fund to be able to fund the sustainability and development of
tourism industry, the owners of
every regulated tourism activity
and services under the Tourism
Act 2011 should abide by the
rules and regulations in paying
the 2% tourism levy.
Kenya@50
Tourism Fund Marking
Kenya at 50
LEFT: Tourism
Fund staff take
clients through
the organization’s
milestones
BELOW: From left,
Tourism Fund CEO
Allan Chenane, Kenya
Utalii College Principal
Kenneth Ombongi and
Kenya Tourism Board
Managing Director
Muriithi Ndegwa when
they visited the stand.
T
ourism Fund came up
with an insightful way
of celebrating Kenya’s
Jubilee year officially launched
by the president of Kenya, His
Excellency Uhuru Kenyata,
through an exhibition at the
Kenyatta International Conference Centre ground to showcase
Tourism Fund evolvement and
changes the organization has
gone through since its existence
in 1972. The exhibition took
place from 4th December 2013
to 10th December at the KICC
ground.
The Kenyan@ 50 steering
committees organized a 7 day
exhibition at Kenyatta international convention centre (KIC
C) where public institutions
participated to showcase their
contribution to national development over the last 50 years.
The event gave an opportunity
to highlight the changes in the
ministries, state corporations
and other institutions have undergone since independence.
The exhibition provided a rich
display that attracted a great
audience who were interested
to know what Tourism Fund is
all about. This provides us with
a perfect platform to promote
awareness of our services to a
broader group that had a little or
no knowledge of our services.
Social Responsibility
Tourism Fund Donation of Computers
to Kibabii University College
K
ibabii University College is a Constituent
College of MasindeMuliro University of Science and
Technology. The establishment
of Kibabii University College
(KIBUCO) owes its origins to
Kibabii Teachers’ Training College, the precursor to the current
Kibabii University College that
started operations in March 2012
through legal notice No.115
The Faculty of Information
and Communication Technology, the most recent to be created under the School of Computing and Informatics is yet to
be equipped with the required
computers, printers etc to make
it fully functional and operational for both the students and
the lecturers.
Consequently, through our
CSR Program, the Fund purchased computers not only to
equip the learning institution
but as a way of promoting and
enhancing Science and Techno-
logy in this digital era.
The Principal in his welcoming remarks thanked the Tourism Fund fraternity for equipping the institution’s Computer
Lab. The countless manifestations of science pervade our
world, and they profoundly affect the social, economic, and
cultural outlooks of societies
and individuals alike. Moreover,
the accumulation of scientific
knowledge and its technological
applications is accelerating at
dizzying speed, enabled in large
part by powerful computers and
lightning-fast communications.
As competition in science and
technology heats up around the
world, science and technology
is a key ingredient in ensuring
future innovation. In that regard, Tourism Fund donated
computers to Kibabii University
with a view to building a strong
popular constituency for science
and technology in the institution.
ABOVE: Staff from TF
and KUC pose with the
ICT gadgets that were
donated by Tourism
Fund.
BELOW: Tourism
Fund CEO Mr. Allan
Chenane(2nd from
left, front row),
Kibabii University
College Principal Prof.
Isaac I. Odeo(4th from
left, front row) flanked
by the TF and KUC
staff who participated
in the computer
presentation event.
CSR Pictorial
ABOVE AND RIGHT:
Tourism Fund staff in
Coast Region donating
umbrella to Traffic
police in Mombasa.
LEFT: TF CEO Allan
Chenane views
the blueprint for
the construction
of Rarua Primary
School classroom.
26 |
Tourism Fund CEO Mr. Allan Chenane (left) donates medical gloves to Mr. Abbas Gullet Secretary General for Kenya Red Cross (center) during the Westgate Mall
terrorism attack. Looking on is Mr Willis Ondiek former Tourism Fund Head of Quality and Assurance.
Memory Records
Tourism Fund staff (foreground) and Loigero Primary School pupil
(background) plant seedlings during the tree planting project
sponsored by TF at the school ground.
Staff pose for a group photo at the Public Relations & Communications Management
appreciation course.
Loigero Primary School students entertain TF staff with a colorful traditional Maasai dance.
Tourism Fund staff and outlook solution team in a group photo at Masinga Dam resort after drafting the strategic plan.
28 |
The Environment
ABOVE: Tourism
Fund environmental
committee members
prepare for the town
clean up
RIGHT: The Fund staff
conducting clean up
drive in Mombasa
while displaying a
banner
30 |
The Environment
Coastal Clean Up
T
BELOW: Cleaning
with a smile:
clearing the
sewer from trash
he Mombasa County
Government, in liaison
with all the Tourism
Stakeholders in the country held
a cleanup exercise along the Airport Road, stretching from the
Airport to Changamwe roundabout. The exercise was part
of the monthly town clean up
activity meant to create awareness and demonstrate the need
for personal responsibility on
waste management.
Environmental Sustainability
helps prevent global warming
and climate change. One example of environmental sus-
tainability is simply through
cleaning. Cleanliness in the
environment contributes a lot
in maintaining a clean and serene surrounding. Cleaning is a
simple but helpful way of maintaing a healthy environment.
As part of the environmental
target stipulated in the Performance Contract 2013/2014, the
Environment Committee indicated the need to develop and
implement environment awareness creation programs as part
of its deliverables in the 3rd
Quarter 2013/2014. The purpose of the program is to ensure
solid waste is managed in a way
that protects both public health
and the environment. Through
teamwork and group effort, we
helped Mombasa County Government through this program.
The Mombasa County Ministry of Tourism and Culture
was represented by its Tourism
Director Ms. Lilian Ayimba
with Tourism Fund represented
by the Coast Regional Office
staff and the Environmental
Committee Members from both
Headquarters and the Nairobi
Region.
Conference
Kenya to Host World
Conference on Public Relations
in Emerging Economies 2015
K
enya will host the first
Special World Conference on public relations and communication
management in emerging economies. The conference will be
hosted by the Public Relations
Society of Kenya on November
15-18, 2015 in corroboration
with the Global Alliance for
Public Relations and Communication Management.
The conference, announced
during the closing stages of the
2014 World Public Relations
Forum in Madrid, Spain, will
bring together practitioners
and academicians from across
the globe to look at particular
challenges facing practitioners
working in an evolving and
continually changing environment.
The announcement was a
culmination of a long winded
journey embarked on collectively, by a select team from
32 |
the Public Relations Society of
Kenya (PRSK), The Ministry
of Information Communication Telecommunication (Min.
ICT), Kenya International Conference Center (KICC), Kenya
Tourist Board (KTB) and Tourism Fund (TF) in 2012.
Thereafter, the team moved
to Melbourne Australia the following year where intense canvassing continued. And finally,
the all important announcement
was first made here. Ms Anne
Green, the President of Green
Alliance made the final confirmation in Madrid, Spain a
year later. I still recall the remarks of Daniel Tisch, the copresente/Co chairman of WPRF
quoting the Masaai saying,
“when you want to walk fast,
walk alone and when you want
to walk far walk as a team,”
that preceded the moment that
sent the Africa delegation into
wild jubilation and celebration.
The serene Palacine De confrees was turned into a Kenyan
enclave, albeit momentarily
with the Jambo Bwana Karibu
Kenya ballad renting the air.
I felt nostalgic as tears of joy
welled in my eyes as the organizers bestowed my country
with this top honor despite the
myriad challenges it faces.
We returned home like imperious warriors but without
the usual ecstatic crowds that
you would find welcoming
home popular politicians.
To many, the award counts
for nothing, at least for now.
But come 2015 many will obviously begin to appreciate the
importance of this privilege.
In his acceptance remarks, the
Principal Secretary, Ministry of
Information Communication
and Technology (ICT), Mr.
Joseph Tiampati ole Musuni,
noted that the conference will
give international PR and com-
A Picture of the Kenya
Delegation at the
World Public Relations
Forum
L-R Grace Munjuri,
Amos Kiangwe,
Mildred Yiamat,
Japheth Muthomi,
Leah Eshitemi,
Margaret Maranga,
Naim Bilal,
Ambassador Bramwel
Kisuya, Justin Green,
PRSK Chair Jane
Gitau, Ezekiel Mutua,
Kentice Tikolo, Arik
Karani, Roselyn
Rotich, Hon Rachel
Ameso, Joseph
Tiampati ole Musuni,
Hon Vincent Musau,
Mathao Perera, Hon
Banticha Jaldesa,
John Maina Kairu,
Timothy, Lokopia,
Peter Mutie, Rachel
Alwala, Patricia
Ondeng, Noella
Mutanda.
Others not in the
picture – Angela
Nganga, Wausi Walya,
Daniel Muoki, Mary
Ombara and Michael
Owora
Conference
munication practitioners the opportunity to interact with a world that has
evolved and made great strides over
the years. Thanking the Global Alliance Board for their consideration, he
said it was an honor for the Government and the people of Kenya.
The cultural, social and economic
impact of public relations will be
considered and, as Global Alliance
Chair Anne Gregory commented, the
Kenyan conference provides a vital
opportunity for professionals to exchange ideas and innovations made in
the field.
“Kenya is uniquely placed to hold
this conference which will have particular and significant relevance for
those public relations professionals
around the world who are bogged
T
with specific issues surrounding emerging economies and the role of public
relations and communication management in economic and social progress.
“The Global Alliance is delighted
to be cooperating with Kenya and we
look forward to meeting next year to
discuss these issues in depth.”
Kentice Tikolo, outgoing Chairman
of the Public Relations Society of
Kenya added: “There is real need for
an exchange of information and ideas
surrounding practice in emerging economies and we are very happy to invite practitioners and other interested
professionals to meet in Kenya and
discuss the challenges and opportunities presented during periods of development and change.
“We will have specialist speakers
on the subject as well as some academic insights and contributions - it
promises to be an absorbing and useful conference.”
The Public Relations Society of
Kenya (PRSK) aims to advance excellence in public relations in Kenya and
to ensure that the practice continues
to thrive within the ethical framework
defined by the profession.
The Global Alliance for Public
Relations and Communication Management is the confederation of the
world’s major PR and communication
management associations and institutions, representing 160,000 practitioners and academics around the world.
The Global Alliance works to raise
professional standards all over the
world and share knowledge.
Charting modalities of a tourism
and hospitality professional body
he idea for a legally recognized Tourism and Hospitality
professional Organisation with
in the Tourism industry is well overdue. The
Tourism Fund in its objective towards funding of continuous robust
capacity building of Human resource
with in the industry, sponsored the
team to initiate mapping of modalities
for the formation of the Tourism and
Hospitality Professional body.
The team which was led by the
CEO Mr. Allan Chenane, and members from various recognizable institutions assembled at the Great Rift
Valley Lodge in Naivasha.
The creation of this professional
body will enable tourism and hospitality professional body speak with one
voice and the government, corporate,
the public and all other organisations
will call on this body for services just
like any other professional organization.
Tourism Fund CEO Mr. Allan
Chenane in his key note stated that it
Members pose for a group photo during the workshop for the formation of a tourism and hospitality professional body
at the Great Rift Valley Lodge in Naivasha.
is common knowledge that in today’s
world every professional must belong
to a professional body to be recognized. “All professionals in this country belong to an association that unites
them and keeps them strong on a professional basis” said Mr. Chenane
He also added that, “Today is yet
another milestone for the tourism industry as we all embark on this noble
journey of forming a tourism and hos-
pitality professional association”.
The creation of this body is informed by the fact that there are various associations that seem to work
and speak at cross-purpose with each
other. For instance during disasters,
these associations seem to compete
for attention at times without offering
credible services. The formation of a
professional body will curb such like
events.
Conference
Kenya wins the bid to host the
40Th ATA World Congress
K
enya has won the bid
to host next year’s
Africa Travel Association (ATA) World Congress.
The country has also won bids
to host the World Public Relations Forum and the Skal International Congress in 2015.
Cabinet Secretary for East
African Affairs, Tourism and
Commerce, Phyllis Kandie said:
“The successful bid for the ATA
conference is good news as we
refocus on Meetings Incentives
Conference and Exhibition segment, which is rapidly growing,
especially in Nairobi and other
major towns,” she said. “The international events are a show of
confidence in our country.”
Uganda hosted the 39th
ATA Congress in November.
This Congress was attended by
Africa Tourism Ministers, International Tourism Organisations, industry leaders in Hotel
Chains, International Travel
Agencies and Destination Marketing Organisations.
The Africa Travel Association was established as an
international travel industry
trade association in 1975 to
promote travel, tourism and
transport to and within Africa,
and to strengthen intra-Africa
partnerships. ATA share a commitment with the African Union
with whom they have a long
standing MOU to champion development and promote travel
tourism to Africa.
ATA’s signature event in
Africa provides a networking,
learning and agenda-shaping
platform for the most diverse
group of tourism industry stake-
holders of any travel industry
event on the continent.
The event addressed timely
industry topics, offered a lineup
of educational and professional
development opportunities and
showcased the host destination’s newest products and services.
Kenya Tourism Board (KTB)
Managing Director Muriithi
Ndegwa, who delivered a paper
on marketing African destinations, noted that insecurity, political instability, infrastructure
and air connectivity remain the
key challenges.
He added that low air connectivity has also dealt a blow
to smooth travel. He said the
adoption of an “open sky” policy, and acquisition of more
routes by African carriers flying to Africa destinations and
affordable air fares will reverse
the current situation by improving propensity to travel.
The Ebola crisis in West Africa dominated the week-long
ATA congress as a major threat
to tourism with member states
rallying behind a campaign to
create awareness on the foot
print of the epidemic.
The congress saw a good
number of international participation of more than twenty
countries in attendance, from
host nation Uganda to Kenya,
Tanzania, Rwanda, Ethiopia,
Gambia, Liberia, Nigeria, Ivory
Coast, Cameroon, Zimbabwe,
Zambia, South Africa, the Seychelles, Turkey, Switzerland,
Italy, the UK, Canada and the
US, giving Uganda a unique opportunity to showcase herself as
one of Africa’s foremost adventure destinations.
In contrast, Kenya will now
embark on its journey towards the
40th ATA Annual Congress to be
held in November next year and
no doubt will pull out all the stops
to exceed the number of delegates
and visitors, using it as a major
platform to showcase Kenya and in
the run-up to the event, telling the
world that Kenya is safe to visit.
ABOVE: Tourism
Fund’s Muna Hassan
and other delegates
listening to the CS
speech.
INSET: CS for East
African Affairs
Commerce and
Tourism Phyllis
Kandie, address
delegates during
a luncheon hosted
by her ministry and
Magical Kenya.
Sports
T
LET’S RACE
ourism Fund joined other key
stakeholders to sponsor the
25th Maralal international
camel derby in Samburu County. The
derby whose key objective is to showcase culture and promote peace among
the communities in the regions has
grown over years attracting both local
and international participation.
Maralal town is mostly a market
town but the growth of tourism in the
region in recent years has ensured that
is serves as a base for tourist activities
such as wilderness walks, white water
rafting and Camel safaris and of course
the Maralal Camel Derby. This remote
desert town is a haven for adventurers
and nomads wanting to experience
Kenya’s wild north.
The three days event included activities like; Camel race, marathon race,
bike race and cultural displays which
saw over 16 different countries participating, an indication that the event
has gained popularity.
The event did not only attract participant from county levels but also international participant such as; United
States, Britain, Germany, Netherlands, India, Ghana, and France.
Consequently boosting tourism in the
County.
Camel has been the mode of transport for people in the region for centuries and as such a camel derby is part
of the way of life. The single humped
dromedary is the vehicle of choice and
each year in August people gather to
celebrate their animals.
Gracing the event, Samburu county
governor Moses K. Lenolkulal pledged
his commitment to sustain and conserve the derby for promotion of peace
among its neighbouring tribes that is
the Turkana, Borana and Pokot Community and also to showcase the rich
culture of the Samburu community.
With this year’s theme being promoting conservation and tourism
through sports and culture, TF being
36 |
Participants embarked on the camels ready to race
Marathon race flagged off at the Camel derby
Tourism Fund staff join Samburu County
government officials to plan trees
part of the main sponsors of
the derby gave out Ksh.230,
000.00 in support for the event
facilitation.
Apart from sponsoring the
event, TF participated in showcasing its services through exhibition
to improve the organization corporate,
brand visibility especially with the
eminent unveiling of the new Tourism
Brand in September 2014 and educating the stakeholders of our mandates
according to the Tourism Act 2011.
Tourism Fund being an environmentally friendly organization and in regard to its commitment to conserve the
environment; planted trees to leave a
green foot print behind.
Safety
A safe workplace is no accident!
Staying healthy and safe at work
is important. No matter what
your job is, it is important to
reduce the risk of injury and/or
illness at work! Tourism Fund
is committed to make our workplace as safe and comfortable,
as possible. As employees, we
are all responsible for our safety
in the workplace. On behalf of
the Safety and Health Committee, I wish to share a few safety
tips to ensure that we take better
care of ourselves!
and other PPE’s (personal protective equipment) can dramatically reduce your risk of injury.
Stay sober.
Alcohol and drugs are a contributing factor in around three per
cent of workplace fatalities. It
is not permissible to report for
duty while under the influence
of alcohol or drugs.
Take regular breaks.
Staying fresh and alert will help
you avoid injury or burnout.
Schedule the most difficult tasks
of each day for times when your
concentration is best, for example early in the morning.
Avoid stooping or twisting.
Understand the risks.
Once you know the particular
hazards of your job or workplace, you can take steps to reduce your risk of work-related
injury or illness.
Reduce workplace stress.
Common causes include long
hours, heavy workload, job
insecurity and conflicts with
co-workers or bosses. Stress can
lead to depression, sleeping difficulties and problems with concentration.
Use ergonomically designed
furniture and equipment, and rearrange your work area so that
everything you need is within
easy reach.
Protect your back.
If you do need to pick up and
carry heavy loads, keep the load
close to your body and lift with
your thigh muscles. Your back is
delicate and needs to be protected. Spinal injuries are serious!
Talk over any concerns.
Your supervisor needs to be informed about hazards and risks
that you encounter when performing your duties. We can
then work together to ensure that
Tourism Fund is a safe working
environment.
Wear protective equipment to suit the task.
If worn correctly, gear such as
earplugs, dust coats, dust masks
Entertainment
Office Humor
Motivational
Quotes
A successful man is one who can lay a
firm foundation with the bricks others
have thrown at him.
~David Brinkley
There are two types of people who
will tell you that you cannot make a
difference in this world: those who are
afraid to try and those who are afraid
you will succeed.
~Ray Goforth
Motivation is what gets you started.
Habit is what keeps you going.
~Jim Ryun
Pay Raise Joke
Sam walks into his boss’s office.
“Sir, I’ll be straight with you, I know
the economy isn’t great, but I have
over three companies after me, and
I would like to respectfully ask for a
payraise.”
After a few minutes of haggling the
boss finally agrees to a 5% raise, and
Sam happily gets up to leave.
“By the way”, asks the boss as Sam
is getting up, “which three companies
are after you?” “The electric company,
water company, and phone company”,
Sam replied.

A fellow stopped at a rural gas station
and, after filling his tank, he paid the
bill and bought a soft drink. He stood
by his car to drink his cola and he
watched a couple of men working along
the roadside. One man would dig a hole
two or three feet deep and then move
on. The other man came along behind
and filled in the hole. While one was
digging a new hole, the other was about
25 feet behind filling in the old. The
men worked right past the fellow with
the soft drink and went on down the
road. “I can’t stand this,” said the man
tossing the can in a trash container and
heading down the road toward the men.
“Hold it, hold it,” he said to the men.
“Can you tell me what’s going on here
with this digging?” “Well, we work for
the county government,” one of the men
said. “But one of you is digging a hole
and the other is filling it up. You’re not
accomplishing anything. Aren’t you
wasting the county’s money?” “You
don’t understand, mister,” one of the
men said, leaning on his shovel and
wiping his brow. “Normally there’s
three of us–me, Rodney and Mike. I dig
the hole, Rodney sticks in the tree and
Mike here puts the dirt back.” “Yea,”
piped up Mike. “Now just because
Rodney’s sick, that don’t mean we can’t
work, does it?”
An Old
Occupation
What happens when people of
different occupations get old?
• Old accountants never die,
they just lose their balance
• Old cashiers never die,
they just check out
• Old chauffeurs never die,
they just lose their drive
• Old cleaning people never die,
they just kick the bucket
• Old journalists never die,
they just get de-pressed
• Old lawyers never die,
they just lose their appeal
• Old printers never die,
they’re just not the type
• Old ministers never die,
they just get put out to pastor.
TF County Cluster
COUNTY CLUSTERS BY REGION
1. Nairobi Region
1. Nairobi county
2. Makueni County
3. Machakos
4. Kiambu
5. Garissa
6. Marsabit
7. Kajiado
8. Garissa
9. Mandera
10. Wajir
2. Coast Region
1. Mombasa County
2. Kwale County
3. Kilifi County
4. Taita Taveta County
5. Tana River County
6. Lamu County
3. West Kenya Region
1. Kisumu County
2. Kakamega County
3. Busia County
4. Bungoma County
5. Bomet County
6. Vihiga County
7. Siaya County
8. Homa Bay County
9. Migori County
10. Kisii County
11.
12.
13.
14.
15.
16.
17.
18.
Nyamira County
Kericho County
Turkana County
West Pokot County
Trans Nzoia County
Uasin Gishu County
Elgeyo Marakwet
Nandi County
4. Rift Valley Region
1. Nakuru County
2. Samburu County
3. Baringo County
4. Nyandarua County
5. Narok County
6. Part of Laikipia County
5. Central Region
1. Isiolo County
2. Meru County
3. Tharaka Nithi
4. Nyeri County
5. Embu County
6. Kirinyaga County
7. Part of Laikipia
OFFICE RELOCATION ANNOUNCEMENT
We wish to inform all stakeholders that with effect from 1st November, 2014 our
Coast Regional Office moved from SHEETAL PLAZA - MOHDAR MOHAMMED HABIB ROAD to:PEREIRA BUILDING, 3rd Floor, Machakos Road, (off Moi Avenue),
P. O. Box 99832-80100,
Mombasa, Kenya.
Tel: 041-220 493, Mobile: 0717 359 971/ 0787 359 97,
Toll Free line: 0800 221 0915/0800 772 2109,
Email: info@tourismfund.co.ke
All operations will continue to run smoothly.
However, we seek your patience should there be any delay in responding
to your correspondences during the transiting period.