Core Standard 2 - Nissan South Africa

Transcription

Introduction to the Edge 2009 Programme
Attention: Dealer Principal / Franchise Director / Main Shareholder
Starting the 1st of April 2009 Nissan South Africa has introduced the EDGE 2009
Programme. This programme has replaced the EDGE 2008 programme after a 1 year period
and is designed for increased simplicity and competitiveness in the current market
environment.
The major change is that CSI no longer forms part of the EDGE Programme and is replaced
with a Core Standard relating to Customer Complaints.
How does the 2009 EDGE programme work?
The Nissan Edge Programme maintains its two main functions: inputs and outputs
as well as 4 steps, summarised as follows:
STEP 1 
Basic Franchise Standards (Inputs)
The programme consists of 2 basic franchise standards. This replaces the previous CSI PreQualification step which no longer applies. A dealership has to comply with both standards in
order to be eligible for participation in any other aspects of the programme i.e. Steps 2, 3
and 4 below.
THE 2 BASIC FRANCHISE STANDARDS ARE AS FOLLOWS:
Basic Franchise Standard 1: Dealer Agreement and RVI
Basic Franchise Standard 2: Franchise Sharing and Management Capacity
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STEP 2 
Core Standards (Inputs)
To be eligible for the 1% Core Standard payout, a dealership has to comply with all 10 core
standards.
THE 10 CORE STANDARDS ARE AS FOLLOWS:
Core Standard 1: Dealer Financial Reporting
Core Standard 2: Accurate (Contactable) Customer Reporting
Core Standard 3: Customer Complaint Factor (CCF)
Core Standard 4: Dealer Management System and IT Standards
Core Standard 5: Dealer Customer Management System (DCMS)
Core Standard 6: After-Sales – Dealer Operating Standards (DOS)
Core Standard 7: Sales – Dealer Operating Standards (DOS)
Core Standard 8: After Sales Training and Certification
Core Standard 9: Sales Training and Certification
Core Standard 10: Marketing and RVI
STEP 3 
Operating Results (Outputs)
Upon achieving compliance of the Basic Franchise Standards the following operating results
will be measured to calculate the payouts:
-
All 10 Core Standards must be achieved in order to receive the 1% Core Standard
payout.
New Vehicles Sales Achieved to Target measured, as before, on a 3 month roll.
After Sales Business Plan Management programme (ASBPM).
Note: CSI and Used Vehicle Purchases no longer form part of the EDGE Programme.
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STEP 4 
Payouts
Dealers must be compliant on both Basic Franchise Standards in order to be eligible
to receive any payouts as explained below.
Monthly Payment
Basic Franchise and Core Standards*
New Vehicle Sales Target Achievement** at 100%
New Vehicle Sales Target Achievement** at 110% +
=
=
=
1.00%
1.50%
2.00%
*Percentage of basic retail price (excluding VAT)
** % of new vehicle wholesale price x retail volume
Please note: A Consistency bonus has been included on the New Vehicle Sales Target
Achieved. Dealers that performed consistently throughout the calendar year (starting
with 2009) will be back paid for months they have not made their New Vehicle Sales
Target.
In addition,
Quarterly Payment (Calendar Quarter)
AS-BPM achievement
=
0.5% of the Parts Quarterly Purchase Value
Core Standard (Input) payments and New Vehicle Sales vs. Target/ASBPM (Output)
payments are not linked. In other words, the achievement of either is not conditional for a
payment to take place on the other.
Therefore total monthly payment of 3.00% can be achieved + 0,5% of Parts
quarterly purchases (paid quarterly).
All of the above is explained in more detail further in the document and will be effective from
1st of April 2009. Please take note that Nissan reserves the right to make any alterations to
the programme at any time in the future and will communicate changes to the dealer network
well in advance. Nissan may also decide to phase-in certain (new) aspects of the
programme and you will be informed accordingly.
Should you require any further clarity, please raise these concerns with your APM or SPM.
Alternatively you can also raise any EDGE related queries to Joey McCall-Peat (011 529
6000)
It is however important to remember that the rules and standards of the EDGE Programme
form an addendum to the main Dealer Franchise Agreement but do not in any way replace
and/or substitute any other standards as defined in the Franchise Agreement or elsewhere.
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STEP 1 – BASIC FRANCHISE STANDARDS
Basic Franchise Standard 1 – Dealer Agreement and
RVI
A.
Dealer Agreement
All dealers are required to have signed and submitted to NSA the latest Dealer
Agreement available.
B.
RVI
All dealers are required to have signed and submitted to NSA a Retail Visual Identity
Agreement and implemented the accompanying architectural RVI plan accordingly.
The dealer must at all times comply with this or a later approved NSA plan.
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Basic Franchise Standard 2 – Franchise Sharing and
Management Capacity
This standard was advised through Dealer Development bulletin DD 2007-4,
communicated on the 28th of May 2007 and Dealer Development bulletin NIS DD3
issued on 23 February 2009. For ease of reference these bulletins have been
attached to the manual (See Section 6 – Attachment A).
Kindly take note:
With further reference to the attached bulletins please note that in certain cases of
Renault franchise sharing NSA may agree by strict exception and at NSA’s and
RSA’s sole discretion, to allow certain exceptions relating to Renault. Such
exceptions must be approved in writing by the Sales/Marketing Directors of both
Companies.
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STEP 2 – CORE STANDARDS
Core Standard 1 – Dealer Financial Reporting
This core standard views the financial status of a dealership and is a combination of
two items namely Audited Balance Sheet and Sewells Financial Reporting. Failing
either of the two items will result in failure of this core standard.
A. Audited Balance Sheet
All dealers are to submit an audited balance sheet to NSA Marketing Finance, within
6 months of the dealers‟ financial year-end.
B. Sewells Financial Reporting (also known as ADI or ESOS
Reporting)
The dealer must report accurate information regularly and timeously on the ESOS
information system. Dealers are to submit their monthly financial results to ESOS by
th
the 15 of each succeeding month in the required format. This will be
monitored directly by NSA on a monthly basis.
Sewells will be applying the following quality gates to check the quality of your
financial submissions: A complete list of these gates is included under Section 6 –
Attachment B.

The Trial Balance must be in balance.

The Asset Activity must be a positive figure. (Asset Activity is defined as the
ratio between the total sales and the total operating assets).

Total sales must not be negative (i.e. must be a credit balance).
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
Total gross profit must not be greater than total sales.

Total expense must not be negative (i.e. must be a debit balance).

If a figure is reported for New Vehicle Sales, these MUST also be units reported.

If a figure is reported for Used Vehicle Sales these MUST also be units reported.

Service hours sold MUST be reported.

Number of repair orders MUST be reported.

Service hours available MUST be reported.

The Rand values of the Parts Aging MUST agree in total to the Balance Sheet
value for Parts Inventory.
Failure to comply with these quality gates will in fact result in the submission
being rejected by the Sewells system and thus the result will be that the dealer
will not have reported.
Further quality gates may be added from time to time.
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Core Standard 2 – Accurate (Contactable) New Vehicle
Sales and Service Customer
Reporting
NSA has re-introduced the Customer Quality gates as a core standard; new vehicle sales
and service customer‟s information will be measured against certain quality standards.
All dealers‟ data will be stored confidentially and will not be shared with other dealers/parties
without dealer consent.
Why do we require data to this standard?
To make contact with customers as and when necessary to promote the Nissan Brand and
this will result in customer retention and conquest. From time to time we also have a legal
obligation to inform customer of any issues that may arise.
A record that adheres to the quality gates mean that all the required fields are completed
correctly. NSA will contact each new vehicle customer. Successful contacts will be
measured.
The following table consists of the quality gates from which the dealership‟s customer
information will be collected by NSA directly off your Automate DMS system.
NISSAN EDGE TARGET
(Percentage records to be
verified as correct)
GATE
DESCRIPTION
OBJECTIVE
1
Format: Sales
and Service
All sales must be recorded on the Automate DMS
system.
The following fields must be completed
correctly, i.e. NSA must get a successful contact
for a dealership to receive 100% for a record.
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Quality: Sales
and Service
Title
Initial
Surname
Cellular number
Customer e-mail address
Delivery Date (Sales)
Service Date (Service)
Model
75% - April‟09 to September‟09
80% - October‟09 to March‟10
85% - April‟10 to September‟10
90% - October‟10 to March‟11
For additional explanation on the Quality gates, the different Nissan model codes and
benefits of quality service and sales data, refer to attachment at the back of this manual (see
Section 6 – Attachment C)
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Core Standard 3 – CCF (Customer Complaints
Factor)
Replacing the previous CS (Customer Satisfaction) measurement, the CCF
(Customer Complaints Factor) is directed in measuring the quantity of customer
complaints received by each dealership on a monthly basis.
The detail of the standard was advised through bulletin NIS E14, take notice below
of the bulletin details:
DEALER BULLETIN
BULLETIN NO:
NIS E14
DATE ISSUED
31- 03 - 2009
DATE EFFECTIVE
01- 04 - 2009
CONFIDENTIAL
SUBJECT
Edge 2009 – Introduction of Customer Complaints Factor (CCF) and
Discontinuation of the Customer Satisfaction Measure.
Attention:
Dealer Principals, Franchise Heads, Regional Manager, Sales Performance
Managers & Aftersales Performance Managers
Due to the severe economic environment currently experienced, Nissan South Africa (NSA),
in consultation with the Dealer Body, has decided to replace the Customer Satisfaction (CS)
measure with the CCF. We believe this new measure to be cost effective, accurate and
flexible. Current statistics indicate that more dealers achieve this criterion as compared to
the CS Overall Satisfaction measure.
The CCF process is simple. It starts when a customer logs a complaint at the Nissan Call
Centre. All dealer complaints for the month are aggregated and converted into an index,
called the CCF. Known Product and Parts related issues will be excluded from the
calculation, except in cases where the customer interaction was poor from the Dealers side.
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Definitions:
A known Product issue is only recognised upon NSA‟s TCS Department releasing an
official communication.
A Parts issue will only be recognised upon the dealer ordering the part for the correct
application, using the correct procedure, within the proper timelines which still results in
incorrect or non-supply.
Target Score:
The CCF is a core standard and as a result compliance by a dealership is necessary in order
to receive the 1% core standard payout.
The target score is seven (7) or lower.
The CCF formula:
CCF =
Number of complaints for the month
X 100
Average monthly sales over the last 12 months
The Appeal Process
Queries are to be channelled through the respective NSA field staff (Regional Office). This
query would then be referred to the process owner for a decision.
Dealers that have lost monies due to a product problem prior to it being classified as a
„known product issue‟ can reclaim such monies provided that the following criteria has been
met at the time of the customer interaction:
A Technical Report (TR) has been raised
All technicians have been trained to the prevailing requirement
In possession of prescribed diagnostic equipment
In possession of the required special tools.
If the dealer is not satisfied with the outcome of the appeal, it then gets referred to the Edge
Committee, which convenes on a quarterly basis, for a decision.
The Motor Industry Ombudsman (MIO) will be the final arbiter. All costs associated with
regard to consulting the MIO will be borne by the party that loses the appeal.
Discontinuation of the CS Measure
The CS measure will remain effective until the end of March 2009. From the 1st of April 2009
the CCF measure will become effective.
NSA‟s CS department closes down at the end of March 2009. However, queries raised with
NSA will still be attended to until the 20th of April 2009.
We trust that the Nissan Dealer network afford the same high level of commitment on the
CCF as was afforded to the CS measure and thereby reap the associated benefits.
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Kind regards
The Edge Committee
Originator Dept: Customer Support
Centre
Originator Designation: Senior
Manager
Department Issued by: J Labotsky
Department Manager’s Designation:
Senior Manager: Customer Contact
Centre
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Core Standard 4 – Dealer Management System and
IT Standards
Dealer Management System
The only DMS approved by NSA is Automate. As was advised with the previous
Edge programmes, dealerships using the Kerridge or McCarthy Dealer Management
System would have had to provide Nissan South Africa with a firm commitment by
the end of 2007 to have Automate installed by the end of 2009. Other dealerships
would have had to comply fully with this standard by the end of 2007.
For installation and future operational purposes, the dealerships would also be
assessed on the following IT standards:
Software Standard
Dealer workstations require the following software installed:
-
Windows XP or later version
Microsoft Office 2000 / XP or later version
Internet Explorer 6
Anti-virus software
Thin client software solutions would be assessed by NSA for approval purposes.
Hardware Standard
Dealer workstations require the following hardware installed:
-
Intel Celeron, Pentium 4 or better
256 MB RAM or better
20 GB hard drive capacity or better
CD ROM drive
DVD ROM drive (Parts department ONLY)
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Connectivity Standard
All dealers must be able to connect to the Internet and all NSA operating/information
systems. Capacity must be available at all times to handle daily traffic. No dial-up
connections will be accepted.
Support Standard
Dealers are to acquire sufficient Service Level Agreements (SLA‟s) with their service
providers so as to be operational within one working day in case of any IT related
failure.
Number of Workstations
The following dealer positions are required to have a workstation:
-
Dealer Principal
Sales Managers
Service Managers
Parts Managers
Sales Consultants
Service Advisors
All above individuals are to have their own e-mail address, and must be able to
access the Nissan intranet.
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Core Standard 5 – DCMS
The DCMS (Dealer Customer Management System) provides a dealership with a
software tool to assist in marketing and managing prospects and existing clients.
All medium, large and mega category dealerships must now have a DCMS installed
and operational.
To view all approved suppliers, please refer to the DCMS bulletin attached to the
manual (see Section 6 – Attachment D). However, please note that NSA reserves
the right to reassess these suppliers from time to time. Any changes to the status of
approved suppliers will be communicated through bulletins.
The following items will be assessed by Nissan Field Staff on regular occasions to
measure dealership compliance:
-
All new vehicle sales consultants and new vehicle managers must have
access to a personal computer (Assigned or shared).
All dealership new vehicle OTP‟s have to be generated through the DCMS.
All new vehicle sales consultants and new vehicle managers must capture all
their leads onto the DCMS.
All information captured must be accurate and reliable.
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Core Standard 6 – AS-DOS
The standards are listed on the ASDOS website, and needs to be marked by the dealership.
The results and subsequent necessary action plans will be marked by the NSA After Sales
Performance Manager on a regular basis. A dealership has to comply with all the standards
to be compliant. This standard will only be marked from the beginning of the third quarter
due to current alterations being made on the ASDOS system.
To access the Online ASDOS system, please take note of the following steps:
1.
Type the following website address into the Internet Explorer address bar:
http://online.nissan.co.za. Click on the NISSAN SA APPLICATIONS menu and select
the “Dealer Training” menu.
2.
Enter your username and password and click on the “Login” button. Should you have
difficulty to login, please contact the Nissan Training Systems Administrator on 012
5296858.
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3.
Click on the “AS DOS” Menu.
4.
Click on the “Continue” button to access the ASDOS system. Take note of the
technical message above the “Continue” button. Should you have any further queries
on the AS DOS system and the actual marking, please consult your NSA Aftersales
Performance Manager.
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Core Standard 7 – S-DOS
The questions listed below will be measured by the NSA Sales Performance Manager on a
regular basis. A dealership has to comply with all standards on the timing commitment as set
forth by the Sales Performance Manager.
The questions are as follows:
Dealer Standard
Question or evaluation method
All front line sales staff who have regular customer contact
must attend available Brand training as presented by NSA
Have all front line sales staff attended NSA induction course
if and when available?
Dealers must comply with VI standards on advertising, sales
promotions, external communications and stationery
Dealers must contract with NSA their business plans vehicle
purchases, retail sales, market share, CCF score and
promotional activities and update on such in terms of
progress with forecasts and results
Dealers must contract and agree monthly retail sales targets
with NSA as well as have internally contracted sales targets
with salespeople
Check actual dealer adverts, evidence of promotions done,
external communications and stationery
Dealers must have needs based training and development
plans for all sales staff
Dealers must assess understanding of and knowledge
gained by sales staff on training attended
Dealers must maintain showroom and salespersons area's
at high level of cleanliness with appropriate vehicle and
accessory displays
Dealer showroom must comply with Nissan VI/BI including
signage and displays
Dealers must implement a standardised customer handling
process with responsible people assigned to handle
complaints
Dealers must keep records of handling and resolution of
customer complaints
Dealers must have prepared sales forms and tools to
professionally present, sell and deliver vehicles and use
such
Dealers must ensure sufficient stocking to minimum levels
as per NSA franchise agreement
Dealers should have properly PDI'd and prepared vehicles
before delivering to customer with relevant handover
documents and signatures
Dealers must have knowledge within DAR of opposition
activity, sales and effectiveness and share such with NSA
Dealers must accurately and timeously report retail sales as
per NSA reporting requirements
Dealers must have and share with NSA a comprehensive
new vehicle marketing plan outlining advertising and
promotional plans and spend
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Check BP submissions and content
Signed off NSA target and evidence of internal dealer target
setting and management
Check actual material demonstrating staff training planned
Record of test results as well as demonstration of
discussion
Visual check of showroom area
Visual check of showroom area
Check process
Check records including Customer information, vehicle
information, content of complaint etc
Check business cards, test drive policies, product
presentation and comparison material, dealership portfolio,
quote, PDI and handover processes and documents
Check 1 month stocking level
Inspection of vehicle ready for delivery to customer
Check dealer market share knowledge and market
intelligence reports
Check SAP reporting and monthly sales reporting progress
Check MP submissions and content and have
demonstrated activities concluded
Core Standard 8 – After-Sales Training and
Certification
Various areas within departments of the dealership will be measured as part of AfterSales Training and Certification; each area will be measured on manpower capacity
and certification.
Capacity is defined as the quantity of people required to operate within a dealership.
Manpower Capacity requirements are calculated on the amount of Repair Orders
(RO), also known as jobcards, a dealership completes on average each day. All
jobcards completed by a Nissan dealership on a daily basis, irrespective of jobcard
type (warranty, PDI, Internal, Cash or Credit) or manufacturer (Nissan, Ford, Fiat,
etc.) are used to calculate the daily average. The RO average will be captured by
NSA staff; the information captured will be collected from the eSOS system (Sewells
Financial Reporting) and would be verified from the dealerships management system
(Automate, etc.).
Certification measurement clarifies the training completed by the individuals within
the department. Completed training is measured on a course test result of 80
percent or better.
What will be measured?
Dealerships need to view After-Sales Capacity and Certification matrix attached to this
manual (see Section 6 – Attachment E) to view requirements.
How does the After-Sales Capacity and Certification matrix work?
Looking at the matrix screenprint below you need to use the following steps to understand
the matrix properly:
STEP 1
-
First identify the daily average of repair orders achieved by the dealership in
the previous quarter. Identify this value in the first column of the matrix. In
the screenprint example below the value 68 was identified as the daily
average of repair orders achieved by the dealership in the previous quarter.
All the values in the same row will be capacity or departmental certification
requirements.
STEP 2
-
All the columns marked in green are the dealerships manpower capacity
requirements. In other words, how many people do I need in a specific
department? Looking at the example of 68 repair orders, the dealership
would require 1 Warranty Claims Clerk.
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STEP 3
-
All the columns marked in blue is the dealerships certification requirements.
In other words, how many people do I need in a specific department to be
certified on a specific course? Looking at the example of 68 repair orders per
day, the dealership would require 13 Productive Staff to be certified on the
N-Step 1 PL03 course.
What other information is important to remember?
-
As with the previous EDGE programme, the dealership gets measured on
departmental certification. Even though this could suggest that not all your staff
have to be certified, we would always recommend you certify your full compliment of
staff in case of staff turnover problems.
-
Some concessions have been introduced to assist performing dealerships and new
employees.
o
Service Department - If a dealership achieved their ASBPM Target for the
previous two quarters the manpower capacity will not be measured; therefore
no dedicated Service Manager required. The certification could then also be
completed by a Parts or After-Sales Manager. See page 27 for further detail
on ASBPM requirements.
o
Parts Department - If a dealership achieved their ASBPM Target for the
previous two quarters the manpower capacity will not be measured; therefore
no dedicated Parts Manager required. The certification could then also be
completed by a Service or After-Sales Manager. See page 27 for further
detail on ASBPM requirements.
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o
Service Manager, Parts Manager, Service Advisor and Warranty Claims Clerk
Certification - Should a dealership achieve less than 15 Repair Orders per
day, any staff member at the dealership has to complete the relevant course
in these departments. Technical training still has to be completed by the
Productive staff within the After-Sales Department. Productive staff includes
the Technicians, RSA‟s, Apprentices and Workshop Foreman jobtitles.
o
New employees receive a 90 day period to complete the required training.
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Core Standard 9 - Sales Training and Certification
Various areas within the dealership will be measured as part of Sales Training and
Certification; each area will be measured on manpower capacity and certification.
Capacity is defined as the quantity of people required to operate within a dealership.
Manpower Capacity requirements has been calculated using the dealerships
previous 2 quarters of New Vehicle Sales targets.
Certification measurement clarifies the training completed by the individuals within
the department. Completed training is measured on a course test result of 80
percent or better.
What will be measured?
Dealerships need to view Sales Capacity and Certification matrix attached to this manual
(see Section 6 – Attachment F) to view requirements.
How does the Sales Capacity and Certification matrix work?
Looking at the matrix screenprint below you need to use the following steps to understand
the matrix properly:
STEP 1
-
First identify the monthly New Vehicle Sales targets required by the
dealership in the previous two quarters. Identify this value in the first column
of the matrix. In the screenprint example below the value 16 was identified
as the monthly New Vehicle Sales Target required by the dealership in the
previous two quarters. All the values in the same row will be capacity or
departmental certification requirements. The Used Vehicle Sales Target is
calculated in relation to the New Vehicle Sales Target.
STEP 2
-
All the columns marked in green are the dealerships manpower capacity
department? Looking at the example of 16 New Vehicle Sales Targeted, the
dealership would require 3 New Sales Consultants and 2 Used Sales
Consultants.
STEP 3
-
All the columns marked in blue are the dealerships certification
department to be certified on a specific course? Looking at the example of
16 New Vehicle Sales Targeted, the dealership would require 1 New Sales
Consultant certified on the 350Z model.
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What other information is important to remember?
-
The dealership gets measured on departmental certification. Even though this
could suggest that not all your staff have to be certified, we would always
recommend you certify your full compliment of staff in case of staff turnover
problems.
-
Some concessions have been introduced to assist performing dealerships and new
employees.
o
New and Used Vehicle Sales Managers - If a dealership achieved their New
Vehicle Sales Target for the previous two quarters the manpower capacity will
not be measured.
o
New Sales Consultants - If a dealership achieved their New Vehicle Sales
Target for the previous two quarters the manpower capacity will not be
measured.
o
Used Sales Consultants - If a dealership achieved their Used Vehicle Sales
Target for the previous two quarters the manpower capacity will not be
measured.
o
New employees receive a 90 day period to complete the required training.
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Core Standard 10 – Marketing and RVI
Marketing
Advertising
Dealers will be required at all times to fully comply with the advertising policies,
procedures and standards as issued by NSA from time to time. Pertinent mention is
made of the fact that all advertising (including press, magazines, pamphlets, TV,
radio, internet, dealer websites, static/moving billboards, decals on vehicles etc.
must be approved by NSA prior to advertising.
Similarly, dealers will be required to comply at all times to legislated advertising laws
as per the Credit Agreement Act and any other relevant legislation.
Dealership Performance
Where a dealership consistently fails to achieve vehicle targets and/or performs
below national market or segment share averages and a documented marketing
recovery plan agreed with NSA is not in place and/or is not being implemented, the
region may request that the dealer be placed in non-compliance with this standard.
Such request must be approved by the Nissan Edge Committee or if needed
between meetings, such request needs to be approved by the GM Sales & Field
Operations AND the Director Sales & Marketing.
Merchandising
Dealerships will be required at all times to ensure that all the merchandizing material
developed and issued by NSA is correctly displayed according to the specified
instructions. NOTE: Dealers may not develop, display and/or sign-write any other
merchandizing material, messages, etc. unless approved by Nissan Marketing
Department.
Brochures
Dealers will be required at all times to ensure that the full range of available NSA
brochures is on display in the correct brochure holder which forms part of the
information wall (C-Module).
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RVI – Retail Visual Identity
Besides the necessary correctly installed signage, furniture & fittings all Nissan
dealerships must be compliant with the following:
New Vehicle Showroom
All display vehicles in new car showroom must have uncluttered visibility and be
correctly maintained in a clean showroom condition (e.g. no decals/stickers on
vehicles).
The information wall (C-Module) must be properly stocked and displayed.
All shopfronts, walls (interior & exterior), partitions etc. must be kept clean and free
from any stickers/decals, etc.
Specification Sheets must be correct and match display vehicles.
Number plates must be to NSA specification and be displayed on all showroom
vehicles
Correct usage of Nissan branding
No new/number plated/nearly new competitor vehicles, branding or promotional
items are allowed in, on or around the Nissan premises. (No competitor products
are allowed to be displayed/sold from the Nissan showroom).
Valid Value
All vehicles must be compliant and a general check based on visual & technical
compliance using the Valid Value manual as a general guideline to be done on an
average of:
3 vehicles per Mega/Large dealership
2 vehicles per Medium dealership, and
1 vehicle per Small/V-Small dealership
All advertising & promotions to conform to Valid Value‟s criteria as well as all Valid
Value vehicles to be correctly labelled with price/spec holder displayed in right rear
of vehicle window. All Valid Value display vehicles to have the necessary Valid
Value number plates.
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After-Sales
Workshop and After-Sales reception areas and offices including all furniture & fittings
must be kept in a clean & tidy condition.
If the event that the dealership has an Accessory wall all items must be correctly
stocked and displayed.
General
All signage, furniture and internal fittings to always be as per NSA approved concept
plan.
All internal and external lighting to be in good working order. Dealers are to ensure
that showroom & signage is well lit during the evening to enable customers to view
dealership & product.
All stationery must have correct logo and RVI usage and layout.
All areas of dealership must be kept clean at all times.
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STEP 3 – OPERATING RESULTS
The following is the basis on which monthly and quarterly payouts will be made
providing you have achieved both Basic Franchise Standards.
DEFINITIONS
% PAYOUT for the 1%
based on the Core Standards
achievement
Percentage of the basic retail price (i.e.
recommended retail price, exclusive of VAT) of
all vehicles retailed by you during the 3-month
rolling average period.
% PAYOUT for achieving
Percentage of accumulated basic wholesale
value of all new vehicles retailed by you during
the relevant period of assessment. Please
note again that Sales to Target will be
assessed and paid out on a monthly basis (3month roll). After-sales achievement will be
paid out on a calendar quarter basis.
NOTE:
Direct NSA sales to government or rental
companies delivered by you on NSA’s behalf
will not qualify and by definition cannot be
reported by you as retail sales. Bulk deliveries
where NSA has contributed beyond normal
fleet policy will not qualify for payout, but their
sales will count towards target achievement.
NEW VEHICLE SALES TARGET
The dealership’s target is calculated and
issued by NSA. Actual sales are all valid new
vehicles sold by your dealership / branch and
correctly reported on the SAP system which
was registered during the NSA retail reporting
period. The figures are calculated on a 3
month rolling figure. (Explanations of a 3
month rolling measurement can be found
on page 28)
NOTE:
Please keep copies of valid registration
documents for 12 months for audit purposes.
AS-BPM
Explanation provided on page 27
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EXPLANATION OF AS-BPM MEASUREMENT
The objective of AS-BPM is to help dealers achieve some very basic workshop
targets such as facility requirements, manpower capacity and staff efficiency. It will
also assist management to keep their monthly performance on track.
The six (6) measurables for all of AS-BPM for Edge pay-out: Mega, Large and
Medium dealers must achieve 4 out of 6 measurables of which No3 and No5 is
mandatory (all or nothing approach).
Small and Very Small Dealers must only achieve No3 and No5 which is mandatory
What is the
target level?
KPI
Means
1) % Manpower
vs. Facility
Capacity
2) Workshop
Efficiency
This measures the percentage
of utilization of the Service
Department
This measures the actual
efficiency Technicians and
service operations.
This measures the Customer
traffic
3) Number of
Customer Repair
Orders
4) Workshop
Parts Sales
5) PLTB
6) Accessory
Purchases
This measures the Parts Sales
to the WS and wholesale.
More Sales per RO’s need to
be evident
This measures parts
purchased from NSA
This measures dealer
accessory purchases from
NSA. Upsell activities through
New Vehicles Sales need to
be evident
27
Target
established with
dealership
120%
Target
established with
dealership
Target
established with
dealership
Target
established with
dealership
R3400 per unit
Formula
Labour hours available
Facility hours possible
Flat Rate Hours Sold
Technician hours
available
The number of retail
Repair Orders opened
Dealer Parts Sales and
its breakdown
(Workshop Retail Sales
& Wholesale)
NSA record of Dealer’s
parts purchase
NSA record of dealer’s
accessory purchases
EXAMPLES OF A THREE- MONTH ROLL CALCULATION
3-MONTH ROLL
= Where N is the month of payment then:
(New Sales VS Target)
EXAMPLE
N-2
N-1
N
∑ N+N-1+N-2
Actual sales
20
21
24
65
Actual target
21
23
24
68
= 65/68 x 100/1
% achieved
= 95.6%
Therefore no payment for the achievement below 100%
3-MONTH ROLL
= Where N is the month of payment then:
(New Sales VS Target)
EXAMPLE
N-2
N-1
N
∑ N+N-1+N-2
Actual sales
20
24
26
70
Actual target
21
23
24
68
= 70/68 x 100/1
% achieved
= 103.9%
Therefore a 1.5 % payment will be received for the achievement equalling and above 100%
and below 110%.
28
STEP 4 – PAYOUT
Possible monthly and quarterly payouts:
MONTHLY PAYOUT
=
3.0 %
1.0%
Payment
period
Monthly
Payout
Measurement
Monthly
1.5%
Monthly
3 Month
Rolling
2.0%
Monthly
3 Month
Rolling
Result Category
Minimum Level Reached
% Payout
1 NSA Basic Franchise
. and Core Standards*
Dealers have to pass all
Basic Franchise and Core
Standards
Achieve minimum 100% of
target
Achieve 110% or more of
target
2 New Sales vs.
. Target**
*
**
Percentage of basic retail price
Percentage of new vehicle wholesale price x retail volume.
NSA has introduced an Annual Consistency New Vehicle Sales vs. Target bonus.
Should a dealership achieve both the two conditions below, they will receive the New
Sales vs. Target (1.5%) payout for any unpaid months during the past calendar year
(starting with 2009).
Condition 1:
The dealership achieves New Vehicle Sales vs. Target in 9 out of 12 months in the
calendar year (starting with 2009).
Condition 2:
The dealership achieved 100%+ New Vehicle Sales vs. Target in the full calendar
year (starting with 2009).
Urgent Notes on Payouts – PLEASE READ!!
1. A dealership has to achieve the Basic Franchise Standards to be eligible for
any payouts. Payouts will take place once compliance is achieved.
29
2. Should any Core Standard become non-compliant, you will be advised and
requested in writing to become compliant by the end of the month following
the written notice.
-
Should you become compliant within the specified period, you will be
paid and no penalty will occur.
Should you not become compliant within the specified period, you will
be excluded from the 1% Core Standard payout until compliant.
3. Core Standard (Input) payments and Sales vs. Target/ASBPM (Output)
payments are not linked. In other words, the achievement of either is not
conditional for a payment to take place on the other.
Achievement of AS-BPM targets will result in quarterly payouts of 0.5% of Parts
Purchases (PLTB only) through NSA
CALENDAR
QUARTERLY PAYOUT
=
0.50%
Result
Category
Minimum
Level reached
%
Payout
Payment
period
Payout
measurement
1
.
AS-BPM Mega,
Large and medium
dealers
The six (6) measurables
of AS-BPM for Edge payout: Dealer must achieve
4 out of 6 measurables of
which No 3 and No 5 is
mandatory (see page 27
for additional standard
clarification)
0. 5%
Quarterly
NSA Financial
quarter
commencing in
April 2009
2
.
AS-BPM for Small
and Very Small
Dealers
Two (2) measurables
Dealers must only
achieve No3 and No5
which is mandatory(see
page 27 for additional
standard clarification)
0. 5%
Quarterly
NSA Financial
quarter
commencing in
April 2009
TOTAL
0.5%
30
DEALER BULLETIN
BULLETIN NO:
DATE ISSUED
DATE EFFECTIVE
NIS DD 3
23- 02 - 2009
May 2007
CONFIDENTIAL
SUBJECT
STANDARDS FOR FRANCHISE SHARING
REMINDER - ALL DP'S,
PLEASE READ CAREFULLY.
FRANCHISE
HEADS
AND
GROUP
HEADS TO
The very important bulletin - see attachment, which we sent out in May 2007 STANDARDS FOR APPROVED FRANCHISE SHARING and which also forms
Attachment C of the latest Edge Manual, refers.
We want to draw your particular attention to the section on DEALER MANAGMENT
STANDARDS on the 2nd page. You will see that NSA specifies very clearly that in the
case of Mega, Large and Medium dealerships, your key management appointments need
to be pre-approved by NSA. Dealer Principal (DP) appointments need to be pre-approved
by NSA's head office (GM's Sales and After-Sales) as well as NSA Regional
Management. Departmental appointments need to be pre-approved by NSA's Regional
Management.
The reasons for this are self explanatory and are there to protect not only you but also
the best interests of the franchise. Please note that the contents of the attached bulletin
are the entire basis for compliance of Core Standard 4 of the Nissan Edge program.
Should you make such management appointments without NSA's prior approval, please
understand that you are at risk of not only losing 1% on Edge, but you will be in breach of
all relevant clauses in the dealer agreement which refer to compliance with NSA's
standards, Consequently, NSA may request that you dismiss and/or reassign any
individual appointed without NSA’s proper pre-approval.
This is simply a situation with all the associated costs and unpleasantness that should
please be avoided.
Originator Dept: Dealer
Development
Originator Designation:
Administrator
Department Issued by: C Milford
Senior Advisor: John Jessup
NISSAN SOUTH AFRICA (PTY) LTD
DATE: 29 September 2006
DEALER DEVELOPMENT
BULLETIN
DD 2007-04
SUBJECT: REVISED STANDARDS FOR FRANCHISE SHARING
DATE:
28 May 2007
Attention:
Franchise Heads
Dealer Principals
Nissan SA Regional Offices
URGENT AND IMPORTANT
NSA has allowed controlled franchise sharing with RENAULT SA (RSA) and FASA in the past.
From now on such franchise sharing approvals will only be granted with our global alliance partner
RSA. Such cases will be limited to those where mutual opportunities may still exist now or in the
future.
The reason for these important changes also relate to NSA’s investments in forthcoming new
product platforms (notably X11J) which compete directly into the mainstream of the high volume
B –Segment of the Passenger Market.
RENAULT
Where sharing with Renault has been approved in writing by NSA (Dealer Development
Department) and RSA, all facility plans must be pre-approved by NSA’s Dealer Development
Department prior to any building/building alterations taking place. The standard is full separation
(completely separate facility) for all Mega, Large and Medium dealers. For Small and Very Small
dealers, shared after-sales may be allowed in certain cases. But in all cases, the showrooms will
have to be completely separated with a solid brick wall structure with an air gap or separate
building. Exceptions to the air gap / separate sales facility rule for small and very small dealers
may be allowed at NSA’s discretion, provided that the building design meets NSA’s capacity and
RVI criteria.
In cases where Greenfield projects were approved by NSA and constructed accordingly over the
past 3 years, the above will not apply as long as NSA’s capacity requirements and targets are
being met.
-1-
FASA AND/OR ANY OTHER FRANCHISE
The standard for FASA sharing now becomes exactly the same as with any other franchise.
A COMPLETELY separate facility (with an air gap) is a fundamental core franchise standard.
Architectural/RVI plans for such facilities showing relationship and proximity to the Nissan facility
must ALWAYS be pre-approved by NSA’s Dealer Development Department in writing. Compliance
to this standard needs to be in place and operational immediately in all metropolitan (urban) areas
as discussed with you by NSA and/or FASA and already implemented in most cases. Any
remaining sharing in metropolitan (urban) areas which is non-compliant to the above should have
ceased some time ago and must immediately become compliant.
In all other areas, operational compliance is required by end-June, 2008. An architectural/RVI
separation concept plan needs to be approved by NSA before end- September, 2007.
Greenfield projects approved by NSA and completed in the past three years will automatically
comply as long as NSA’s capacity requirements and targets are being met.
DEALER MANAGEMENT STANDARDS
Irrespective of your current facility status, in cases where Renault sharing has been approved, or
where any other franchise exists anywhere under your control or ownership or where previously
approved FASA sharing still exists and is being phased out as per above, the following applies with
immediate effect :
1. Mega, Large and Medium Nissan Dealer.
The Nissan franchise must have a dedicated DP who is approved by NSA’s head office
(GM Sales Operations and GM After-Sales Operations) as well as Sales and After-Sales
Regional Managers. In addition, completely dedicated heads for each and every
department (who must each be approved by NSA’s relevant Regional Management) who
report to the dedicated DP only. Such approvals are required with dealership management
changes on an ongoing basis. “Dedicated” means that the appointed individual may not in
any way be involved at any time with any other franchise or business of any nature.
In the case of Medium Dealers, where the main shareholder fulfils the role of DP, NSA may
allow his/her involvement in another business as long as such business involvement is not
another motor vehicle franchise and is not deemed by NSA to be taking up the DP’s
management capacity in a manner which is resulting in the Nissan franchise not meeting
it’s standards and/or performance-related targets.
In this manner, it stands to reason that other than the possible exception for a medium
dealer as outlined above, no manager or staff member employed by the Nissan Franchise
entity may under any circumstances perform duties (including local or overseas trips for
launches, incentives, conferences etc.) for or on behalf of any other franchise or business
of whatever nature owned by you, your group or otherwise associated business entity. The
only exception that may be considered is that if such business can be shown to be a direct
and logical extension to the Used Vehicle capacity of the NSA franchise in the PMA
(Primary Market Area). Such outlets and their location, branding and facility plans need to
be pre-approved by NSA’s Dealer Development Department and must have their own
dedicated manager. Such manager must report only to the Nissan franchise DP and the
accounts of such operation must be consolidated into the bottom line of the Nissan
franchise entity. NSA reserves the right to request that such entity be removed entirely from
-2-
the management responsibility and accounts of the Nissan franchise entity should it deem
that such business entity is in any way preventing the Nissan entity to achieve it’s own
objectives, standards and/or capacities.
2. Small and Very Small Nissan Dealer.
Where sharing has been allowed (with RSA or FASA phase out) the DP and after-sales
manager may be common. If NSA capacity standards indicate that a new vehicle sales
manager is required, then that sales manager must be dedicated to the Nissan business.
NSA may request dedicated overall and/or departmental management at any stage, should
the capacity criteria and targets not be met. Accounting and general administrative
functions may be shared as long as such functions are not visible to customers and that
any letters, documents or other written or electronic communications to Nissan customers
comply fully with Nissan RVI standards.
Please contact us immediately if clarification is required relating to these extremely important core
franchise standards.
-3-
eSOS® Business Rules User Guide
Ronald Sewells & Associates (SA) (Pty) [ Ver 02 March 2005]
Rule
Type
Current
New eSOS Description
Business Rule Definition
Diagnosis and Corrective Actions
eSOS
Description
Hard Rules = must be passed before processing can continue. Soft Rules = Promote a dialogue with the dealer to highlight a potential anomaly in the upload which must be corrected or
requires an acknowledgement which will be recorded in eSOS
Hard
Dealer TB
Trial Balance does not balance
The trial balance does not total to zero
1. Check Upload file to ensure your TB balances to zero, if okay
2. Download & check your mappings for incorrect allocations, if okay
3. Retry
Hard
Activity 1
Asset Activity is negative
Asset Activity calculation produces a negative result,
which is incorrect.
1.
2.
3.
4.
5.
Asset Activity Formula = Projected Annualised Sales (Credit Value) divided by
Average Operational Assets (Debit Value)
Negative results means either has an incorrect value
Examine upload file for correctness, if okay
Check upload file data is year to date, if okay
Retry
Hard
DealerSD 1
Dealership Total Sales is in
Debit
Dealership Sales by definition must be a Credit.
1.
2.
3.
Sales must be a credit.
Check TB for correctness of allocations, if okay
Check CSV download, if okay
Hard
DealerGPS 2
Dealership Total Gross Profit >
Sales
Total Gross Profit must by definition be less than Total
Sales
1.
If GP is greater than Sales, the likely cause is that Cost of Sales is understated
or is recorded as a credit value rather than a debit value
Check TB for correctness and allocations between departments, if okay
Check mappings, if okay
Retry
2.
3.
4.
Hard
DealerTEC 3
Dealership Total Expenses in
Credit
Total Expenses must by definition be a Debit
1.
2.
3.
4.
Hard
NewSNU 2
New Sales reported but New
Units Retailed input is missing
New Sales are recorded, but no stats for New Units
Sold have been recorded
Soft
NewUR 3
New Units reported this period ±
20% > or < than prior six month
unit average
New units supplied for this period is greater or smaller
by 5 % than the previous 6 months average
Hard
UsedSNU 2
Used Sales reported but Used
Unit Retailed input missing
Used Sales recorded, but Used Units Sold stats have
not been supplied
Hard
ServeSD 1
Service Sales=Dt
Total Service Sales must by definition be a credit
Soft
ServeGP+ 3
Service Total Gross Profit % of
Sales >95%
Total Service Gross Profit % of Sales exceeds an
upper industry best result, which would suggest an
error
1.
2.
3.
1.
2.
3.
4.
1.
2.
3.
1.
2.
3.
1.
2.
3.
If expenses total to a credit, check CSV download form dealer management
system to ensure integrity of download has been maintained, if okay,
Examine original TB to ensure expenses are correctly stated, if okay,
Download and check your mappings for incorrect allocations, if okay
Retry
The dealership cannot have new vehicle sales without new vehicle sales unit
Enter the new vehicle units, which must be the year to date units
Retry
Confirm that the units reported for this period are correct
Correct input if necessary
Retry
The dealership cannot have used vehicle sales without used vehicle sales units
Enter the used vehicle units, which must be the year to date units
Retry
TGP above the 40% limit is exceptional.
Check that the management accounts verify this percentage
Continue
Soft
ServeGP- 4
Service Total Gross Profit % of
Sales<+10%
Total Service Gross Profit % of Sales exceeds a lower
industry poor result, which would suggest an error
Hard
ServeHS 5
Hard
ServeWB 6
Service Hours Sold for the period has not been
reported
The number of work-bays has not been reported
Hard
ServeLSD 7
Service Hours Sold have not
been reported
Number of work-bays has not
been reported
Labour Sales=Dt
Hard
ServeSSD 8
Sublet Sales=Dt
Total Sublet Sales should by definition be credit
Hard
ServeWSD9
Warranty Sales=Dt
Total Warranty Sales should by definition be credit
Hard
ServeRO 10
Number of Repair Orders
Hard
ServeHA12
Soft
Soft
ServeHS 13
/ServeAS 14
Combined
ServeHRO 16
Service Hours Available not
reported
Service Hrs Sold < Service Hrs
Available
The number of repair orders for the period have not
been entered
Service Hours Available for the period have not been
supplied
Service Hours Sold must be greater or equal in
number than Service Hours Worked
Hard
ServeRLR 17
Hard
PartsSD 1
Hard
Parts GPS 2
Hard
Soft
PartsSC 5
PartsAB 6
Total Labour Sales should by definition be a credit
Service Hrs Sold/ RO this period
± 15% > or< than prior 6 mth
average
Service Normal Maintenance
Retail Labour Rate is missing
Parts Sales = Dt
Average Service Hours Sold / RO supplied for this
period is greater or smaller by 5 % than the previous 6
months average
Service Retail Labour Rate has not been supplied
Parts Total Gross Profit % of
Sales>Parts Sales
Total Parts Gross Profit must by definition be less
than Total Service Sales
Parts Stock=Ct
Rand value of Parts Ageing ≠
Balance Sheet Amount
Total Parts Sales must by definition be a credit
Total Parts Inventory must be a debit balance)
The total Rand value of Parts Inventory Aging does
not match the Rand value for Parts Inventory in the
Balance Sheet
1.
2.
3.
1.
TGP below the 10% limit would suggest a trading loss
Check that the management accounts verify this percentage
Continue
Add these stats, they must be year to date
1.
1.
2.
3.
1.
2.
3.
1.
2.
3.
1.
1.
1.
2.
3.
1.
2.
3.
1.
2.
1.
2.
3.
1.
Hrs sold must always be greater or equal to hours worked
Check stats and correct’
Retry
Confirm that the units reported for this period are correct
Correct input if necessary
Retry
Enter the labour rate
Retry
If GP is greater than Sales, the likely cause is that Cost of Sales is understaed
or is recorded as a credit value rather than a debit value
Check TB for correctness and allocations between departments, if okay
Check mappings, if okay
Retry
If a credit arises examine all the stock accounts in the TB to ensure they are
debits,if okay
Check CSV download is year to date, if okay
Retry
The Rand value input entered does not balance to the total amount shown in the
balance sheet, correct this input, if okay proceed
2.
3.
4.
5.
6.
7.
1.
2
SUMMARY* OF DATA VALIDATION REQUIREMENTS ON
COMPULSORY INFORMATION
Communication with clientele and prospective buyers is of paramount
importance. We therefore have an urgent need to verify that the contacts are
reachable, may it be via email, postal and/or telephonically. This is the reason
why this quality gates application was developed.
The quality gates application is scheduled to run daily. Validation will take
place only if the contact’s details undergo modification since the last run of the
application.
Although our system validates all customer information from all the various
databases you will only be penalized if the compulsory information is missing
or not adhering to these standards.
The following particulars of a contact undergo validation through the aforesaid
application:
 TITLE
The title record will be regarded as non-compliant if the field is either empty or
inaccurate e.g. Mr. if it is suppose to be Mrs.
 INITIALS
Initials must contain only capital alpha characters, no other characters are
allowed. Initials should not be separated with a space, period or any other
character. Field length 4 characters
 SURNAME
Surnames should be displayed and stored in proper case; that is the first letter of
every word should be upper case and all other characters should be lower case.
The first letter after and apostrophe or hyphen minus characters should also be
upper case (e.g. O’Reilly) Note: This should display the majority of surnames
correctly, but there are some exceptions e.g. Irish surnames like McDonald
 TELEPHONE NUMBERS
Telephone numbers are landline numbers, cellular numbers or international
numbers. All telephone numbers start with a “0” and may only contain numeric
characters. Cell numbers are 10 characters long. International numbers start with
“009”. Once again dealership telephone numbers and cell numbers will not count
as a valid number.
 MODEL
See attached sheet for valid model descriptions. The “Model group” field is the
only descriptions that will be valid.
 CONTACT EMAIL ADDRESS VALIDATION
For an email address to be valid, the domain must exist and be registered with an
appropriate board. We have a table in place that holds many valid domains,
should a domain not be available in that table, connection is made to a web
service that contains all valid domains to verify the existence thereof, the domain
will then be stored in the local database table to expedite the verification process.
Sales Executives, Sales Managers, Dealer principals and dealership's e-mail
addresses will not be calculated as an accurate e-mail. All dealership domains
will be programmed to show as an invalid customer e-mail address.
VALIDATION REPORT
A consolidated validation report is made available through the SQL Server Reporting
services report which will be published to relevant subscribers (DP/Sales and Service
Managers) via email on monthly basis or on demand
Please refer to Nissan CRM System Data Standards and quality gates
report for all other non compulsory validation information.
The current range of Nissan vehicle model codes are as follows:
ModelCode
R11
R12
R13
R14
R15
R16
R17
R18
R19
R20
R21
R34
R35
R36
R37
R38
R39
R40
R41
R42
R43
R44
R45
Description
TERRANO II TD27 TDI SR (3DR) TERRANO II TD27 TDI SR (3DR)
TERRANO II TD27 TDI SE (5DR) TERRANO II SE 2.7DTI 5DR
TERRANO II SE TD27DTI (5DR+OPTS)
TERRANO II 2.4 SE
TERRANO II SPORT TD27 (3DR)
TERRANO II LUXURY TD27 5DR
TERRANO II SPORT TD27 (3DR)
TERRANO II LUXURY TD27 5DR
TERRANO 3.0D SE (5DR)
SKYLINE GT-R
X-TRAIL 2000 4X4 AUTO
ALMERA TINO 1.8 SE
ALMERA TINO 1.8 SE2
ALMERA TINO 2.0 SE2 CVT
X-TRAIL 2500 4X4 SLX AUTO
X-TRAIL 2500 4X4 SLX MANUAL
X-TRAIL 2200D 4X4 SLX MANUAL
X-TRAIL 2000 4X4 SLX MANUAL
2000 4X2 MANUAL X-TRAIL
X-TRAIL 2.5 4X4
X-TRAIL 2.5 4X4 LUXURY M/T
Model Group
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
TERANO
SKYLINE
X-TRAIL
ALMERA
ALMERA
ALMERA
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
PC/LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
ModelCode
R46
R47
R48
R49
R50
R51
R52
R53
R54
R55
R56
R57
R58
R59
R60
R61
R62
R63
R64
R65
R66
R67
R67
R69
R70
165
326
332
336
348
349
350
351
355
384
389
390
392
408
426
433
444
446
483
492
493
494
495
496
497
661
Description
X-TRAIL 2.5 4X4 LUXURY A/T
X-TRAIL 2.2 4X4 DIESEL M/T
X-TRAIL 2.0 4X2
X-TRAIL 2.5 4X4
X-TRAIL 2.5 4X4 LUXURY M/T
X-TRAIL 2.5 4X4 LUXURY A/T
X-TRAIL 2.2 4X4 DIESEL M/T
X-TRAIL 2.0 4X2
2.5 4X4 SE X-TRAIL
2.5 4X4 SEL X-TRAIL
2.5 4X4 SE AT X-TRAIL
2.5 4X4 SEL AT X-TRAIL
2.2D 4X4 SE X-TRAIL
2.2D 4X4 SEL X-TRAIL
2.0 4X2 X-TRAIL
2.0 X-TRAIL 4X2 M/T X-TRAIL
2.5 X-TRAIL 4X4 M/T X-TRAIL
2.5 X-TRAIL 4X4 SE M/T X-TRAIL
2.5 X-TRAIL 4X4 CVT X-TRAIL
2.5 X-TRAIL 4X4 SE CVT X-TRAIL
2.0D X-TRAIL 4X2 M/T XE X-TRAIL
2.0D X-TRAIL 4X4 M/T LE X-TRAIL
2.0D X-TRAIL 4X4 M/T SE X-TRAIL
2.0D X-TRAIL 4X4 6AT SE X-TRAIL
2.0D X-TRAIL 4X4 6AT LE X-TRAIL
ES SENTRA 2.0 GL 14S (M)
E20 LWB 1.8 STD PANEL VAN
E20 SWB 1.8 DX 5SPD COACH 10 SEATER
E20 LWB 1.8 5SPD ECONOBUS
SENTRA MC16E SGLI 5SPD 4DR SEDAN(M)
SENTRA MC16E SGLI 4SPD 4DR SEDAN(A)
SENTRA 140
SENTRA 200 STI
PAO VAN (A)
3.0 LWB 4X2 HIGH RISE
3.0 LWB PATROL 4X4 A/C
3.0 LWB 4X4 SANI PATROL
2.7 LWB 4X4 DIESEL MED-LINE A/C
1400 LDV STD
2.5 LWB 4X2 DIESEL L/L
1.8 LWB 4X2 L/L
2.4 LWB 4X2 5SPD C/CAB F/S
2.5 LWB 4X2 DIESEL 5 SPD C/C F/S
2.4 LWB 4X4 PATROL A/C
SABRE 160 GX 5DR
SABRE 160 GXI 5DR
SABRE 200 GXI 5DR
MAXIMA 3.0 4SPD 4DR (A)
MAXIMA H-GFEL 3.0 E 4DR
MAXIMA H-GAEL 3.0 E 4DR
DATSUN BLUEBIRD MUSEUM1
Model Group
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
X-TRAIL
SENTRA
E20
E20
E20
SENTRA
SENTRA
SENTRA
SENTRA
PROTOTYPE
AW
AW
AW
AW
B140
AW
AW
AW
AW
AW
SABRE
SABRE
SABRE
MAXIMA
MAXIMA
MAXIMA
PROTOTYPE
PC/LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
ModelCode
801
803
806
808
809
854
873
874
877
880
888
889
944
946
985
8010
8011
8012
8013
8015
8017
8018
8019
8020
8022
8023
B01
B04
B06
B07
B08
B09
B10
B11
B12
B17
B18
B20
B22
B23
B24
B25
B26
B32
B38
B39
B40
B41
B42
B43
B44
Description
NISSAN 1400 PICK UP
NISSAN HARDBODY
NISSAN MAXIMA
NISSAN PATROL
NISSAN PRIMERA
PATROL 4X4
SH COACH
SH COACH GLE
SH VANETTE 8 SEATER
E24
DATSUN MUSEUM
DATSUN FAIRLADY
URVAN 10 SEATER COACH
S CARGO (A)
DATSUN BLUEBIRD MUSEUM2
NISSAN SANI
NISSAN SENTRA SABRE
NISSAN SENTRA
NISSAN SKYLINE
NISSAN HARDBODY
NISSAN ALMERA
NISSAN XTRAIL
NISSAN 350Z
NISSAN MICRA
NISSAN PATHFINDER
NISSAN NAVARA
1400 LDV CHAMP
2.5 LWB 4X2 DIESEL HI-RIDER TWIN CAB
1.6 SWB
2.0 SWB
2.0 SWB CUSTOM
2.0 LWB
2.4 LWB
2.4 LWB CUSTOM
2.4 LWB HI-RIDER
3.0 LWB A/C SE
2.4 4X4
2.7 LWB 4X4 DIESEL
3.0 LWB 4X4 SE
2.4 HI-RIDER TWINCAB
2.5 LWB 4X2 DIESEL HI-RIDER D/CAB
2.7 LWB 4X4 DIESEL D/CAB LHD P/S TCA
3.0 4X4 SANI DOUBLE CAB
3.0 4X4 SANI
2.7 SWB DIESEL
2.7 LWB DIESEL
2.7 LWB 4X2 DIESEL CUSTOM
2.7 LWB DIESEL HI-RIDER
2.7 HI-RIDER TWINCAB
Model Group
B140
HARDBODY
MAXIMA
PATROL
PRIMERA
PATROL
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
SANI
SABRE
SENTRA
SKYLINE
HARDBODY
ALMERA
XTRAIL
350Z
MICRA
PATHFINDER
NAVARA
B140
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
PC/LCV
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
PC
PC
PC
PC
PC
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
ModelCode
B45
B46
B47
B48
B49
B50
B51
B52
B53
B54
B55
B57
B60
B62
B63
B64
B65
B66
B69
B71
BA5
BA6
BA7
BA9
C04
C06
C12
C18
C19
C26
C29
C30
C35
C36
C40
C41
C42
C43
C44
C45
C47
C53
C54
C58
C60
C63
C65
C68
C69
C70
C71
Description
2.7 TURBO SWB 4X2
2.7 TURBO LWB 4X2
2.7 TURBO LWB 4X2 CUSTOM
2.7 TURBO HI-RIDER
2.7 TURBO 4X4
2.7 TURBO HI-RIDER TWINCAB
2.7 TURBO 4X4 TWINCAB
3.0 4X4 SANI MK2 5DR
3.0 4X2 SANI MK2 5DR
2.7 TD 4X4 SANI MK2 5DR
2.7 TD 4X2 SANI MK2 5DR
2.4 LWB 4X2 SE
2.7 LWB TURBO DIESEL SE
2.7 LWB 4X4 TURBO DIESEL SE
2.7 TURBO DIESEL 4X2 SE TWINCAB
2.4 LWB 4X4 P/S
2.4 4X2 SANI SRV
3.0 4X4 SANI SRV
2.4 4X2 SANI MK2 5DR - EXEC. RQ ENG CONV
2.4 4X2 SANI MK2 5DR NO ENG CV (B69 SVR)
1.6l M2 K7M B90 E1 + ABS + R/C Locking
1.6l M2 K7M B90 E1 Plus + ABS
1.6l M2 K7M B90 E2
1.4l M1 K7J B90 E0 Fleet
Z24S LWB 5SPD D/LUX M/BUS
SERENA VANETTE 4X4 6 SEATER
300 ZX
INFINITI Q45 (A)
SERENA G VANETTE 2.0
4.2 PATROL SGL PLUS F/L
NV-B SLX
2.7 DIESEL 4X2 D/CAB P/S PATROL
4.2 PATROL SGL FACELIFT
MAXIMA US SPEC
200 SX LEATHER SKD (M)
200 SX LEATHER SKD (A)
RASHI
RASHI (IMPORT)
MAXIMA PQ PROD TRIAL UNIT 1
2.7 DIESEL (EGYPT)
MAXIMA QX 3.0 4DR (A)
PRIMERA(EQ) CBU (A)
PRIMERA 200STI (M)
VG33 PATHFINDER (A)
VG30 LWB 4X2 D/CAB RHD
PATROL PICKUP 4.2 DIESEL LRT
4.2 PATROL DIESEL
PATROL WAGON 4.5E GL (M)
PATROL WAGON 4.2 GL DIESEL(M)
PATROL WAGON 4.5E GRX (M)
PATROL WAGON 4.5E GRX (A) -
Model Group
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PATROL
PROTOTYPE
PATROL
PATROL
PROTOTYPE
200SX
200SX
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
MAXIMA
PRIMERA
PRIMERA
PROTOTYPE
AW
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PC/LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
PC
PC
PC
PC
LCV
PC
PC
PC
PC
PC
PC
ModelCode
C72
C77
C78
C79
C80
C81
C85
C86
C87
C88
C89
C90
C91
C92
C93
C94
C96
C97
C98
C99
D01
D02
D03
D04
D05
D06
D08
D09
D10
D11
D12
D13
D15
D17
D19
D20
D22
D23
D24
D25
D26
D28
D30
D31
D32
D33
D34
D35
D36
D37
D38
Description
PATROL PICKUP 4.2 DIESEL ST
PATROL WAGON 3.0 DIESEL GL
PATROL 3.0 DDTI GRX AUTO
PATROL 4.5 GL MAN
PATROL 4.5 GRX MAN
PATROL 4.5 GRX AUTO
PATROL 4.8 GL MAN
PATROL 4.8 GRX MAN
PATROL 4.8 GRX AUTO
PATROL 3.0 DDTI SGL MAN
PATROL 3.0 DDTI GL MAN
PATROL 3.0 DDTI GRX AUTO
NISSAN FAIRLADY Z 5SP AUTO
NISSAN FAIRLADY Z 6SP MAN
MARCH 4SP AUTO
MARCH 5SP MAN
2.5 TD HI-RIDER LHD (D22)
3.0 TD HI-RIDER RHD C/C (D22)
TT MURANO 3.5 5 DOOR
NISSAN 350Z ROADSTER
SENTRA 140 A/C P/S
SENTRA 140 GX A/C P/S
SENTRA 160 P/S
SENTRA 160 A/C P/S (M)
SENTRA 160 GX P/S
SENTRA 160 GX A/C P/S
SENTRA 160 A/C P/S (A)
SENTRA 140 P/S
SENTRA 140 GX P/S
SENTRA 160 GS
SENTRA 160 STI
SENTRA 160 STI (A)
NEW SENTRA 140 SI A/C P/S
NEW SENTRA 140 GXI A/C P/S
NEW SENTRA 160 SI A/C P/S
NEW SENTRA 160 GSI A/C P/S (A)
NEW SENTRA 160 GXI A/C P/S
NEW SENTRA 160 GSI A/C P/S (M)
NEW SENTRA 200 GSI A/C P/S
NEW SENTRA 200 STI A/C P/S ABS
NEW SABRE 160 GXI A/C P/S
NEW SABRE 200 GXI A/C P/S ABS
NISSAN 350Z MANUAL
350Z ROADSTER - BLACK TOP
350Z ROADSTER - VENTILATED SEATS
350Z ROADSTER - BLUE TOP
3.5 V6 MT COUPE 350Z
3.5 V6 MT COUPE Orange seats 350Z
3.5 V6 ROADSTER Black top
3.5 V6 ROADSTER Vent seats
3.5 V6 ROADSTER Blue top
Model Group
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
AW
AW
PROTOTYPE
PROTOTYPE
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SENTRA
SABRE
SABRE
350Z
350Z
350Z
350Z
350Z
350Z
350Z
350Z
350Z
PC/LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
ModelCode
D39
D40
D41
D42
D43
A70
A71
D50
D51
D60
D61
D62
D63
D64
D65
D66
D67
D68
D69
D70
D71
D72
D73
D74
D75
D76
D77
D78
D79
D80
E06
E07
E08
E09
E10
E12
E13
E18
E21
E22
E23
E40
E60
G01
G02
G03
G11
G12
G21
G22
G23
Description
3.5 V6 MT COUPE 350Z
3.5 V6 MT COUPE ORANGE SEATS 350Z
3.5 V6 ROADSTER BLACK TOP
3.5 V6 ROADSTER VENT SEATS
3.5 V6 ROADSTER BLUE TOP
370Z MT Coupe
370Z AT Coupe
SENTRA 140 DEBUT
NEW SENTRA 140I
NISSAN MICRA 1.4 COMFORT
NISSAN MICRA 1.4 ELEGANCE
MICRA 1.4 COMFORT
MICRA ACENTA (1.4 ELEGANCE)
MICRA ACENTA (alloys)
MICRA ACENTA (alloys and sunroof)
MICRA TEKNA DIESEL
MICRA VISIA
MICRA 1.5 dCi Tekna 3dr
Micra 1.5 DCi Tekna 3-dr
Micra 1.5 DCi Acenta 5-dr
Micra 1.4 Visia 3-dr
Micra 1.4 Tekna 3-dr
Micra 1.4 Visia Minus 5-dr
Micra 1.4 Acenta 5-dr
1.4 Tekna 3dr MICRA
1.5dCi Tekna 3dr MICRA
1.4 Acenta 5dr MICRA
1.5dCi Acenta 5-dr MICRA
1.4 Visia 3-dr MICRA
1.4 Visia 5-dr MICRA
2.7 DIESEL 4X2 DOUBLE CAB LHD
2.7 LWB DIESEL LHD
2.4 4X2 DOUBLE CAB SE
2.7 TD 4X2 DOUBLE CAB SE
2.7 TD 4X4 DOUBLE CAB SE
2.0 LWB LHD
2.7 LWB DIESEL 4X4 LHD
2.7 TD 4X4 DOUBLE CAB LHD
2.0 4X2 DOUBLE CAB LHD HARDBODY
ZD30 4X4 RHD S/C AUS EXP
YD25 4X2 RHD S/C EUR EXP
2.0 4X2 SWB HARDBODY
2.0 4X2 LWB HARDBODY
2.0 4X2 SWB SL HARDBODY
2.0 4X2 LWB LHD HARDBODY
2.0 4X2 D/CAB LHD HARDBODY
2.4I 4X2 LWB HARDBODY
2.4I 4X2 LWB SL HARDBODY
2.4I 4X4 LWB HARDBODY
Model Group
350Z
350Z
350Z
350Z
350Z
370Z
370Z
SENTRA
SENTRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
MICRA
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
AW
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
PC/LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
ModelCode
G24
G31
G32
G33
G42
G43
G44
G45
G51
G52
G61
G62
G63
G64
G66
G81
G82
G83
G84
G85
G91
G92
H01
H02
H03
H04
H05
H06
H09
H10
H11
H12
H13
H14
H15
H16
H17
H18
H19
H20
H21
H25
H26
H27
H28
H29
H30
H31
H32
H33
H34
Description
2.4I 4X2 D/CAB SL HARDBODY
C/CAB LWB NA20 4X2
C/CAB LWB KA24 4X2
C/CAB LWB KA24 4X4
2.7D 4X2 LWB HARDBODY
3.2 4X2 LWB SL HARDBODY
2.7D 4X2 D/CAB HARDBODY
3.2 4X2 D/CAB SE HARDBODY
2.7D 4X2 LWB LHD HARDBODY
2.7D 4X2 D/CAB LHD HARDBODY
3.0I 4X2 D/CAB SE HARDBODY
3.0I 4X4 D/CAB SE HARDBODY
3.0I 4X4 D/CAB SE (WITH ABS) HARDBODY
3.2D 4X4 LWB SL HARDBODY
3.2 4X4 D/CAB HARDBODY
3.2 4X4 D/CAB SE (WITH ABS)
3.2D 4X4 LWB LHD HARDBODY
3.2D 4X4 D/CAB LHD HARDBODY
ALMERA 1.6 COMFORT
ALMERA 1.6 LUXURY
ALMERA 1.6 LUXURY AUTO
ALMERA 1.8 LUXURY
ALMERA 1.8 ELEGANCE
ALMERA 1.6 COMFORT
ALMERA 150 GSI
ALMERA 180 GSI
ALMERA 1.8 5-DOOR
ALMERA 1.3
ALMERA HATCH 1.8
ALMERA 1.6 COMFORT
ALMERA 1.6 LUXURY
ALMERA 1.6 LUXURY AT
ALMERA 1.6 ELEGANCE
ALMERA 1.8 ELEGANCE
HR15 TIIDA VARIANT
HR15 TIIDA VARIANT
HR15 TIIDA VARIANT
ALMERA 1.6 COMFORT
ALMERA 1.6 LUXURY
ALMERA 1.6 LUXURY A/T
ALMERA 1.6 ELEGANCE
ALMERA 1.8 ELEGANCE
Tiida sedan 1.6 Visia 4-dr MT
Tiida sedan 1.6 Visia+ 4-dr MT
Tiida sedan 1.6 Visia+ 4-dr AT
Tiida sedan 1.6 Accenta 4-dr MT
Tiida sedan 1.8 Accenta 4-dr MT
Model Group
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
TIIDA
TIIDA
TIIDA
ALMERA
ALMERA
ALMERA
ALMERA
ALMERA
TIIDA
TIIDA
TIIDA
TIIDA
TIIDA
PC/LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
ModelCode
H35
H36
H37
H69
H70
H71
H72
H73
H74
H78
H79
I000
I001
J01
J02
J03
J04
J05
J06
J07
J08
J09
J10
J13
J14
J20
J21
J22
J23
J24
J25
J26
J27
J28
J29
J30
J40
J41
J42
J43
J44
J45
J46
J47
J48
J49
J51
J52
J55
J56
J61
Description
Tiida 1.6 Visia 5-dr MT
Tiida 1.6 Visia+ 5-dr MT
Tiida 1.8 Accenta 5-dr MT
LIVINA 1.5 HI 5dr wagon proto type
LIVINA 1.6 HI 5dr wagon
LIVINA 1.6 S-HI 5dr wagon
LIVINA 1.6 S-HI 5dr wagon + Option pack
LIVINA 1.6 S-HI 5dr wagon
LIVINA 1.6 S-HI 5dr wagon + Option pack
LIVINA 1.6 VISIA
LIVINA 1.6 ACENTA
Teana 2.0 4X2 CVT SEDAN
Navara 2.5 4X4 D/CAB MT
2.0 4X2 SWB HARDBODY
2.0 4X2 S/CAB LWB HARDBODY
2.0 4X2 SWB SL HARDBODY
2.0 4X2 S/C SWB DIFF LOCK HARDBODY
2.0 4X2 S/C LWB DIFF LOCK HARDBODY
2.0 4X2 S/C HARDBODY
Hardbody 2.0i 4x2
2.0 LWB S/C 4X2 D/L PS AC HARDBODY
2.4 4X2 D/CAB SE LHD HARDBODY
2400 LWB S/CAB 4X4 HARDBODY
2.4 4X2 LWB SE HARDBODY
2400 LWB S/CAB 4X4 HARDBODY
2400SE HI-RIDER LWB D/CAB 4X2 HARDBODY
2.5 Hardbody KING CAB 4X4
2700D LWB D/CAB 4X2 HARDBODY
S/C LWB RHD 2WD STD
2.7D 4X2 LWB HARDBODY
3.0D 4X2 LWB SE T/D HARDBODY
3.0D 4X2 D/CAB SEL T/D HARDBODY
2.7D 4X2 S/C LWB DIFF LOCK HARDBODY
ZD30 2WD K/CAB HI-RIDER T/D
S/C LWB RHD 2WD SE HI-RIDER
ZD30 2WD K/CAB T/D
3.0 4X2 D/CAB HI-RIDER T/D HARDBODY
2.7D 4X2 S/C LWB DIFF LOCK HARDBODY
3.3 4X2 LWB SE HARDBODY
Model Group
TIIDA
TIIDA
TIIDA
LIVINA
LIVINA
LIVINA
LIVINA
LIVINA
LIVINA
LIVINA
LIVINA
NAVARA
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
PC/LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
ModelCode
J62
J66
J67
J68
J69
J70
J81
J82
J84
J85
J86
J87
J88
J89
J91
J92
J93
J94
K03
K04
K05
K06
K07
K08
K09
K10
K11
K12
K13
K14
K15
K16
K18
K24
L01
L02
L03
L04
L05
L06
L07
L08
L09
L10
L11
L12
L13
L14
L15
L16
Description
3.3 4X2 D/CAB SEL HARDBODY
3.3 4X4 D/CAB (ABS) HARDBODY
VG33 2WD K/CAB
VG33 2WD K/CAB
3.3 V6 4X4 D/CAB (ABS) HARDBODY
3.0D 4X4 D/CAB SEL T/D HARDBODY
3.0 4X4 D/CAB SEL T/D HARDBODY
ZD30 4WD K/CAB T/D
ZD30 4WD K/CAB T/D
3.2D 4X4 S/C LWB LHD A/C HARDBODY
3.2D 4X4 D/C LHD BENCH SEAT HARDBODY
2.5D LWB SC 4X2 HARDBODY
2.5D LWB+OPT SC 4X2 HARDBODY
2.5D LWB SE SC 4X2 HARDBODY
2.5D LWB SC 4X4 HARDBODY
2.0 SWB SC 4X2 HARDBODY
2.0 LWB SC 4X2 HARDBODY
2.0 LWB+OPT SC 4X2 HARDBODY
2.0 LWB SE SC 4X2 HARDBODY
2.5D DC 4X2 HARDBODY
2.4 SC 4X2 MID GRADE HARDBODY
2.4 DC 4X2 MID GRADE HARDBODY
2.4 SC 4X4 STD GRADE HARDBODY
2.4 DC 4X4 MID GRADE HARDBODY
2.0 SWB SC 4X2 + POWER STEERING
HARDBODY
2.5D SC 4X2 MID GRADE HARDBODY
2.5D DC 4X2 MID GRADE HARDBODY
NISSAN PATHFINDER 2.5 A/T
PATHFINDER 2.5D 6SP M/T
PATHFINDER 2.5D 5SP A/T
PATHFINDER 4.0P 5SP A/T
Pathfinder YD25 5A/T 4x4 (Enginring trail unit)
Pathfinder YD25 6A/T 4x4
Pathfinder VQ40 5A/T 4x4
Pathfinder VQ40 5A/T 4x4
PATHFINDER YD25 6 M/T 4X4
PATHFINDER YD25 5 A/T 4X4
PATHFINDER VQ40 5A/T 4X4
Pathfinder 2.5dCi 4x4 MT LE
Pathfinder 2.5dCi 4x4 AT LE
Model Group
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
HARDBODY
PC/LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
HARDBODY
HARDBODY
HARDBODY
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
PATHFINDER
LCV
LCV
LCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
ModelCode
L17
L20
L21
L22
L23
N02
N03
N04
N05
N06
N07
N08
N09
N10
N11
N12
N13
N14
N15
N16
N17
N18
N19
N20
N21
N22
N23
N24
N25
N26
N27
N28
N29
N30
N31
N32
N33
N34
N35
N36
N37
N38
N39
N40
N50
N53
N54
N55
N57
N60
N61
Description
Pathfinder 4.0 4x4 AT LE
MURANO 3.5 V6
NISSAN MURANO 3.5 V6
MURANO 3.5 V6 4X4
Murano 3.5 V6 4x4 CVT
NAVARA 4.0 A/T
NAVARA 4.0 M/T
NAVARA 4.0 A/T 4X4
NAVARA 4.0 M/T 4X4
NAVARA 2.5 A/T
NAVARA 2.5 M/T
NAVARA 2.5 M/T 4X4
Nissan Navara 4.0 A/T 4x4
Nissan Navara 4.0 M/T 4x4
Nissan Navara 2.5 M/T 4x4
Navara 4.0 A/T 4X4
Navara 4.0 M/T 4X4
Navara 2.5 M/T 4X4
Navara 4.0 A/T
Navara 4.0 M/T
Navara 4.0 A/T 4X4
Navara 4.0 M/T 4X4
Navara 2.5 A/T
Navara 2.5 M/T
Navara 2.5 M/T 4X4
NAVARA 4.0 A/T 4X4
Navara 4.0 M/T
Navara 4.0 A/T
Navara 4.0 M/T 4X4
Navara 4.0 A/T 4X4
Navara 2.5 M/T
Navara 2.5 A/T
Navara 2.5 M/T 4X4
2.5dCi 4x2 K/C XE NAVARA
2.5dCi 4x4 K/C XE NAVARA
2.5dCi 4x2 D/C XE NAVARA
2.5dCi 4x2 D/C SE NAVARA
2.5dCi 4x4 D/C XE NAVARA
2.5dCi 4x4 D/C SE NAVARA
Navara 4.0 4x2 DC MT LE
Navara 4.0 4x4 DC MT LE
Navara 2.5dCi 4x2 DC MT LE
Navara 2.5dCi 4x2 DC AT LE
Navara 2.5dCi 4x4 DC MT LE
INTERSTAR LWB
MWB std roof panel van w/wooden floor
Interstar 2.5 dCi H/R panel van
Primastar 2.5 dCi MWB panel van-WOOD F
Interstar 2.5 dCi MWB panel van-WOOD F
Primastar panel van
Primastar combi
Model Group
PATHFINDER
MURANO
MURANO
MURANO
MURANO
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
NAVARA
INTERSTAR
INTERSTAR
INTERSTAR
PRIMASTAR
INTERSTAR
PRIMASTAR
PRIMASTAR
PC/LCV
PC
PC
PC
PC
PC
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
MCV
MCV
MCV
MCV
MCV
MCV
MCV
ModelCode
N63
N64
P08
P09
P11
P12
P13
P20
P21
P22
P23
P24
P25
P26
P27
P28
P29
P30
P31
P50
P52
P53
P54
P55
P56
P58
P59
P60
P61
P62
P63
P64
P65
P66
P68
P69
P70
P71
P72
Q01
Q02
Q03
Q04
Q05
Q06
Q07
Q08
Q09
Q10
Q13
Q14
Description
Primastar combi
Primastar combi
PRIMERA 1.6GX 4DR (M)
PRIMERA 2.0GX 4DR (M)
PRIMERA 2.0SLX 4DR (M)
PRIMERA 2.0GT 4DR (M)
PRIMERA 2.0SLX 4DR (A)
MAXIMA QX 3.0 (A)
MAXIMA QX 3.0 (M)
MAXIMA QX 2.0 (M)
MAXIMA QX 2.0 (A)
MAXIMA QX 3.0 AUTO
MAXIMA QX 2.0 MANUAL
MAXIMA QX 2.0 MANUAL - P/AIRBAG
MAXIMA QX 3.0 AUTO INCL SUNROOF
MAXIMA QX 2.0 AUTO
MAXIMA QX 3.0 AUTO
PRIMERA 160SI
PRIMERA 200SI
PRIMERA 200SI A/T
PRIMERA 200GSI
PRIMERA 200GSI A/T
PRIMERA 200STI
PRIMERA 200 SI LEATHER
PRIMERA 200SI A/T LEATHER
PRIMERA 160SI LEATHER
PRIMERA 2.0 LUXURY
PRIMERA 2.0 ELEGANCE
PATROL WAGON TB48DE 5 M/T GL
PATROL WAGON TB48DE 5 A/T GL
PATROL WAGON ZD30DDTI 5 M/T GL
NISSAN PATROL 4x4 PICK-UP
NISSAN Patrol 4x4 pick-up + heater
Patrol 4.2D 4x4 pick-up + Heat
Patrol 4.2D 4x4 pick-up + Air/cond
PATROL WAGON TB48DE 5AT GRX
Patrol 4.2D 4x4 PU Turbo+Airbag
2.0L ACENTA 4X2 QASHQAI
1.6L VISIA 4X2 QASHQAI
2.0 dCi Acenta 6MT 4X2 QASHQAI
2.0 dCi Tekna 6MT 4X4
2.0 dCi Tekna 6MT 4X4 QASHQAI
2.0 dCi Acenta 6MT 4X2 QASHQAI
NA20 LWB 4X2 RHD
2.0L TEKNA 4X4
Model Group
PRIMASTAR
PRIMASTAR
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
MAXIMA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PRIMERA
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
PATROL
QASHQAI
QASHQAI
QASHQAI
QASHQAI
QASHQAI
PROTOTYPE
QASHQAI
QASHQAI
QASHQAI
QASHQAI
PROTOTYPE
PROTOTYPE
PC/LCV
MCV
MCV
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
PC
ModelCode
Q38
Q39
Q60
Q96
Q97
Q98
Q99
UA0
UA1
UA3
UA4
Description
Z24 4X4 RHD
Z24 SWB 4X2 LHD
2.7 LWB 4X2 DIESEL D/CAB LHD
QD32 DIESEL 4X2 RHD - QW
QD32 4X4 D/CAB RHD
QD32 4X4 D/CAB LHD
QD32 ENG 4X4 D/CAB LHD
1.6 PICK-UP NP200
1.6 PICK-UP NP200
1.6 PICK-UP NP200
1.6 PICK-UP NP200
Model Group
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
PROTOTYPE
NP200
NP200
NP200
NP200
PC/LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
LCV
The benefits of Capturing Accurate and Complete Customer Data.
Having both Sales & Service data correctly captured will enable a dealership to
extract enormous value by using the database for marketing purposes.
A) The most important reasons as to why Service customer data needs to be
captured correctly are:
Legal requirements:
1) With the new Consumer protection bill that will become effective in about18
months time, all dealerships will be required to forward a quotation to their
customers by e-mail. The customer must first accept this quotation before the
dealership can start working on the vehicle. No telephonic quotations/
acceptances will be legal anymore.
2) Customers have to be informed on product related recall campaigns on their
vehicles, in order to be exempt from liability.
Revenue generating areas:
3) Enables the generation of Service Reminders.
4) Ad Hoc service marketing e.g. Special service packages for vehicles who
don’t have service plan or warranty anymore could ensure that you retain
revenue that would have otherwise been lost, accessories specials that could
be directed to a specific model to generate more profit for parts etc
5) End of Warranty, Maintenance, Service plan – extensions can be offered.
B) The most important reasons as to why sales customer data needs to be
captured correctly are:
1) Ad Hoc sales marketing campaigns, customer events, loyalty programmes
2) Tools like Replacement Cycle and end of Finance contract information can be
used because you know who your customer is and you can made contact
with them to sell a new vehicle to them.
3) It enables contact with customers as and when necessary to promote the
Nissan Brand, which will enhance customer retention and conquest.
4) Increase profitability of a dealership because studies have shown that is it
much cheaper to keep a currently customer than to get a new customer.
5) Will assist in creating the 360 degree view of customer – This will enable the
dealer to know their customers better and improve their marketing strategies.
NISSAN SOUTH AFRICA (PTY) LTD
DATE: 29 September 2006
DEALER DEVELOPMENT
BULLETIN
DD 2007
SUBJECT:
Approved Dealer Customer Management
Systems – UPDATED Information
DATE:
26 September 2007
Attention:
Franchise Heads
Dealer Principals
Nissan SA Regional Offices
Project update
In addition to the Dealer Development Bulletin DD 2007-03 of 2 May and DD 2007-06 of 26 June
referring to the Dealer Customer Management System (DCMS) suppliers already approved, NSA
has appointed another two suppliers, namely Eliance Automotive and EasyQuote-DCS.
Dealers should note that all approved suppliers’ performance is constantly being assessed. Any
dealership requiring additional information or experience problems with an approved supplier can
consult Leon Barnard (leonb@nissan.co.za – 082 990 2961)
Updated approved suppliers and costing
Upon investigating all the suppliers against the required standards, the following suppliers have
been approved and selected by Nissan and the Nissan dealer IT Subcommittee as being able to
provide the DCMS to the Nissan dealer network:
A) Eliance Automotive
Contact:
Dawie Fourie
012 348 6088
082 566 7503
dawief@eliance.co.za
www.eliance.co.za
-1-
B) EasyQuote-DCS
Contact:
Tim Kinsey
031 463 2943
082 885 6755
admin@emark.co.za
www.easyquote-dcs.co.za
C) Motovate – Ebam Systems
Contact:
Brett Anderson
011 719 2222
083 293 1148
brett.anderson@ebam.co.za
www.ebam.co.za
D) E-Goodmanners
Contact:
Dieter Gerber
021 914 5148
083 255 1777
dieter@e-goodmanners.co.za
www.e-goodmanners.co.za
E) CMS
Contact:
Leon Kemp
012 663 5180
083 269 3666
leon@netauto.co.za
www.cms-systems.co.za
Costing structure:
Eliance Automotive
EasyQuote-DCS
EBam (Motovate)
E-Goodmanners
CMS
Eliance Automotive
EasyQuote-DCS
EBam (Motovate)
E-Goodmanners
CMS
V/Small
R 6,000
R 3,000
R 5,500
R 8,500
R 5,000
R 750
R 1,000
R 1,250
R 1,000
R 900
Installation cost to dealership
Small
Medium
Large
R 6,500
R 9,500
R 11,500
R 5,000
R 5,000
R 8,000
R 5,500
R 7,000
R 8,500
R 10,000
R 12,500
R 15,500
R 8,750
R 10,000
R 12,750
R 950
R 1,250
R 1,250
R 1,150
R 1,275
Monthly cost to dealership
R 1,350
R 1,750
R 1,500
R 1,800
R 1,850
R 2,250
R 1,400
R 1,900
R 1,800
R 2,295
-2-
Mega
R 13,500
R 8,000
R 10,000
R 18,500
R 15,000
R 2,250
R 2,200
R 2,700
R 2,400
R 3,000
Introduction to DCMS (from here on as per previous bulletin for your ease of reference).
To ensure sustainable growth for a dealership proper management and marketing of its customer
base is essential. These products, mostly named Lead Management Systems, are responsible for
providing a tool which will allow dealerships to register all customers that make any contact with
the dealership. Through marketing to these customers, which could possibly lead to an increase in
sales, dealership management will be able to accurately measure the performance of staff and
marketing strategies.
It must be mentioned that several other manufacturers, namely BMW, Volkswagen and Toyota,
have already standardized on such systems and that it has become a dealer standard. It is
important that the Nissan dealer network remain competitive with regards to lead management and
the pro-active management of customer relationships and therefore careful consideration must be
given to the implementation of such systems at dealer level.
In order to introduce a Lead Management package to the dealer network, the Nissan dealer IT
Subcommittee have nominated a workgroup to research and acquire such a system. This group
has compiled a set of standards which suppliers must meet in order to sufficiently service the
dealer network (the project has been named the Dealer Customer Management System “DCMS”).
Not limiting the DCMS to a single supplier will avoid possible change management conflict and
introduce a competitive environment combining cost, quality, timing and support.
Subsequent to the Nissan dealer IT Subcommittee’s approval of the standards and suppliers
mentioned in this bulletin, presentation was made to National Dealer Council on 22 March 2007.
Dealer Council agreed in principle to the implementation of these systems but requested that
presentation also be made to the Small Dealer Sub-Committee (done on 18 April) and the Dealer
Sales Sub-Committee (scheduled for 22 May 2007). At this stage participation is not yet an NSA
standard but it can be stated that due to competitive pressure NSA will have no option but to
introduce such systems as franchise standards in the foreseeable future.
This bulletin serves to announce the available approved systems and their benefits to the dealer.
The negotiated system is currently for the use of the Sales department only; a rollout that includes
the After sales department is still under investigation.
DCMS overview:
The DCMS provides dealership sales staff and sales management the functionality to capture
prospective customer’s information. Once captured, the DCMS will provide the sales staff the
capability of generating an electronic OTP. This information will also then be seamlessly
transferred to the Automate management system should the customer prospect then be converted
into a sales. Dealership management will be able to measure sales staff performance, and receive
reports on sales conversion ratios and measure the related market source of the sales.
Communication strategies through e-mail, SMS and letters will enable the dealer to keep in touch
with its customer database.
Bare in mind that sever discipline will be required from dealership staff to capture and maintain the
customer records. To involve the sales staff directly to operate on the system, each staff member
would require a workstation, or at the very least a dedicated DCMS workstation. In practise it has
also been recommended to employ a dedicated person to manage a related system.
-3-
Supplier measured standards:
Sales functionality
1. Integration to Automate Sales Module
2. Integration to Nissan CRM system
3. Front-end to Automate on customer interaction
4. Record customer information in detail
5. OTP creation
6. Automatically accept customer detail from Nissan CRM system
7. Central lead management
8. Report lead/sales detail to dealership
9. Report dealership lead/sales detail to Nissan CRM system
10. Report lead/sales conversion ratios to dealership
11. Report dealership lead/sales conversion ratios to Nissan CRM system
12. Report lead source information
13. Dealership and Nissan management flagging on sales staff performance
14. Single/Group customer communication through filtering system
Technology
1. Network assessment and approval by Nissan IT department
2. Network bandwidth to Automate/CRM costing
3. Dealership IT standards governed by Nissan
4. Central data depository location risk assessment
5. Backup solution
Business rules
1. Prior to installation capture all existing dealer customer information
2. Dealer captured customer information secure to all third parties
3. Costing to be made available over current dealer category split
4. Supplier costing transparent to all third parties
5. Onsite training during implementation
6. Onsite/Classroom training available post implementation
7. Post implementation training assessed by Nissan training department
8. SLA contract of not more than 8 hours response
9. Contract exit period no longer than 3 months
10. License fee increases annually measured against CPI
11. Locally based support and development staff
12. Locally installed successful applications at franchised automotive dealer within
SA with clear positive references
-4-
Installation information:
As part of the installation, the dealership staff will receive full training onsite from the service
provider. During this process the service provider will also be involved in capturing all the existing
customer data onto the DCMS.
Please feel free to make contact with the suppliers directly in order get more product information.
Should you want to make use of an alternate supplier, please refer the supplier to the Dealer IT
Subcommittee for approval purposes.
Should you require additional information on the Dealer Customer Management System project,
please raise your concerns to any of the Dealer IT Subcommittee members.
Regards
DEALER DEVELOPMENT TEAM
-5-
AFTER SALES CAPACITY AND CERTIFICATION MATRIX
Total Repair Orders
Per Day Previous
Quarter. Daily
Average Used for
Technicians
capacity calculation- required
see page 16
Service Centre Training Certification
number of people qualified at any point in time
Manpower Capacity Requirements
Service
Advisors
Service
Manager
Part sales 1 for Parts
Warranty N-Step 1
every 4 tech
Manager Clerk
PL03
PL69
Consult 3
N-Step 3
Chassis
PL51
N-Step 3
Engine
PL52
Service Manager
Model Training
number of people qualified at any point in time
350Z
Murano Micra
Interstar Patrol
Primastar 370Z
Pathfinder Hardbody X-Trail
Roadste PLZ51 PLM/Micra PLX70 Pickup PLX83
Coupe PLP/
PLQW
Petrol
r PLZA
Diesel
PLUY61
PLZ34 Navara
PLT31
PLMA
PLN
number of people qualified at
any point in time
Tiida Qashqai
PL11C PL32L
/Livina
PL11J
Qashqai
Diesel
PLM9R
NP200
PLB90
NP200
PLK9K
ADVM1 Online Performance
Test
group ADVM1A
Warranty Claims Clerk
number of people
qualified at any point in
time
PL49
Service Advisor Training
Parts Manager
Parts Admin
number of people qualified at
number of people
number of people
any point in time
qualified at any point in qualified at any
time
point in time
NSSW
PL49C
N-SAP
ADPM1 Performance
BSP SAP P&A
Online
Online group
Online Test
Test
Test
ADPM1A
Parts Sales
number of people
qualified at any
point in time
SPEPC Online Test
6
1
4
1
1
16
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
4
15
6
1
3
1
1
15
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
78
15
6
1
3
1
1
15
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
77
15
6
1
3
1
1
15
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
76
15
6
1
3
1
1
15
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
75
15
6
1
3
1
1
15
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
74
14
6
1
3
1
1
14
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
73
14
6
1
3
1
1
14
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
72
14
6
1
3
1
1
14
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
71
14
6
1
3
1
1
14
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
6
6
6
1
1
1
3
70
14
5
1
3
1
1
14
7
3
3
3
3
3
3
3
7
7
7
7
7
7
7
7
1
1
2
5
5
5
1
1
1
3
69
13
5
1
3
1
1
13
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
68
13
5
1
3
1
1
13
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
67
13
5
1
3
1
1
13
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
66
13
5
1
3
1
1
13
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
65
13
5
1
3
1
1
13
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
64
12
5
1
3
1
1
12
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
63
12
5
1
3
1
1
12
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
62
12
5
1
3
1
1
12
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
61
12
5
1
3
1
1
12
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
2
5
5
5
1
1
1
3
60
12
5
1
3
1
1
12
6
2
2
2
2
2
2
2
6
6
6
6
6
6
6
6
1
1
1
5
5
5
1
1
1
3
59
11
5
1
2
1
1
11
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
5
5
5
1
1
1
2
58
11
5
1
2
1
1
11
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
5
5
5
1
1
1
2
57
11
5
1
2
1
1
11
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
5
5
5
1
1
1
2
56
11
4
1
2
1
1
11
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
55
11
4
1
2
1
1
11
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
54
10
4
1
2
1
1
10
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
53
10
4
1
2
1
1
10
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
52
10
4
1
2
1
1
10
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
51
10
4
1
2
1
1
10
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
50
10
4
1
2
1
1
10
5
2
2
2
2
2
2
2
5
5
5
5
5
5
5
5
1
1
1
4
4
4
1
1
1
2
49
9
4
1
2
1
1
9
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
48
9
4
1
2
1
1
9
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
47
9
4
1
2
1
1
9
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
46
9
4
1
2
1
1
9
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
45
9
4
1
2
1
1
9
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
44
8
4
1
2
1
1
8
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
43
8
4
1
2
1
1
8
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
4
4
4
1
1
1
2
42
8
3
1
2
1
1
8
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
3
3
3
1
1
1
2
41
8
3
1
2
1
1
8
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1
3
3
3
1
1
1
2
40
8
3
1
2
1
0
8
4
2
2
2
2
2
2
2
4
4
4
4
4
4
4
4
1
1
1*
3
3
3
1
1
1
2
39
7
3
1
1
1
0
7
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
38
7
3
1
1
1
0
7
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
37
7
3
1
1
1
0
7
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
36
7
3
1
1
1
0
7
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
35
7
3
1
1
1
0
7
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
34
6
3
1
1
1
0
6
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
33
6
3
1
1
1
0
6
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
32
6
3
1
1
1
0
6
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
31
6
3
1
1
1
0
6
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
30
6
3
1
1
1
0
6
3
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
29
5
3
1
1
1
0
5
3
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
1
1
1*
3
3
3
1
1
1
1
28
5
2
1
1
1
0
5
3
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
1
1
1*
2
2
2
1
1
1
1
27
5
2
1
1
1
0
5
3
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
1
1
1*
2
2
2
1
1
1
1
26
5
2
1
1
1
0
5
3
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
1
1
1*
2
2
2
1
1
1
1
25
5
2
1
1
1
0
5
3
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
1
1
1*
2
2
2
1
1
1
1
24
4
2
1
1
1
0
4
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
23
4
2
1
1
1
0
4
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
22
4
2
1
1
1
0
4
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
21
4
2
1
1
1
0
4
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
20
4
2
1
1
1
0
4
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
19
3
2
1
1
1
0
3
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
18
3
2
1
1
1
0
3
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
17
3
2
1
1
1
0
3
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
16
3
2
1
1
1
0
3
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
15
3
2
1
1
1
0
3
2
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
1
1
1*
2
2
2
1
1
1
1
14
2
1*
1*
1*
1*
0
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
13
2
1*
1*
1*
1*
0
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
12
2
1*
1*
1*
1*
0
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
11
2
1*
1*
1*
1*
0
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
10
2
1*
1*
1*
1*
0
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
9
1
1*
1*
1*
1*
0
1
1
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
8
1
1*
1*
1*
1*
0
1
1
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
7
1
1*
1*
1*
1*
0
1
1
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
6
1
1*
1*
1*
1*
0
1
1
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
<5
1
1*
1*
1*
1*
0
1
1
0
0
0
0
0
0
0
1
1
1
1
1
1
1
1
1*
1*
1*
1*
1*
1*
1*
1*
1*
1*
Course only for Large and Mega Dealerships.
At least 1 of the Productive Staff must complete this course.
16
79
Course only for Lage and Mega Dealerships.
At least 1 of the Productive Staff must complete this course.
>80
Note: 1* = The dealership doesn't require a dedicated person in the position. A nominated person at the dealership must complete and pass the relevant course or Online Test.
SALES CAPACITY AND CERTIFICATION MATRIX
Manpower Capacity
Requirements
New Vehicle Sales
target per month
(Preceding 2
quarters targets
used for capacity
calculation)*
New Sales
Consultants
>60
Manpower Capacity
Requirements
Used Sales
Consultants
Used Sales
Managers
10
1
>58
8
1
59
10
1
57
8
1
58
10
1
56
8
1
57
10
1
55
8
1
56
9
1
54
8
1
55
9
1
53
8
1
54
9
1
52
7
1
53
9
1
51
7
1
52
9
1
50
7
1
51
9
1
49
7
1
50
8
1
48
7
1
49
8
1
47
7
1
48
8
1
46
7
1
47
8
1
45
6
1
46
8
1
44
6
1
45
8
1
43
6
1
44
7
1
42
6
1
43
7
1
41
6
1
42
7
1
40
6
1
41
7
1
39
6
1
40
7
1
38
5
1
39
7
1
37
5
1
38
6
1
36
5
1
37
6
1
35
5
1
36
6
1
34
5
1
35
6
1
33
5
1
34
6
1
32
5
1
33
6
1
31
4
1
32
5
1
30
4
1
31
5
1
29
4
1
30
5
1
28
4
1
29
5
1
27
4
1
28
5
1
26
4
1
27
5
1
25
4
1
26
4
1
24
3
1
25
4
1
23
3
1
24
4
1
22
3
1
23
4
1
21
3
1
22
4
1
20
3
1
21
4
1
19
3
1
20
3
1
18
3
1
19
3
1
17
2
1
18
3
1
16
2
1
17
3
1
15
2
1
16
3
1
14
2
1
15
3
1
13
2
0
14
2
1
12
2
0
13
2
1
11
2
0
12
2
1
10
1
0
11
2
1
9
1
0
10
2
1
8
1
0
9
2
1
7
1
0
8
1
1
6
1
0
7
1
1
5
1
0
<6
1
1
<4
1
0
NSSW
(SANSSW)
New
Used
Dealership's existing New Sales Consultants to pass the NSSW Online Test. Dealerships with a target of 10 vehicles or less to have at least one employee pass the NSSW Online test.
Dealership's existing Used Sales Consultants to pass the NSSW Online Test. Dealerships with a target of 10 vehicles or less to have at least one employee pass the NSSW Online test.
*NOTE:
350Z (SA350Z)
Discontinue 31
July 2009
370Z Coupe
(SA370Z)
Effective 1
August 2009
Micra
Tiida
Livina
(SAMIC)
(SATIIDA)
(SALIV)
Capacity Calculation:
Livina
X-Gear
(SAXGEAR)
Murano
Qashqai
X-Trail
(SAQASH)
(SAXT)
(SAMUR)
Discontinue 31
July 2009
Murano
(SAMUR2)
Effective 1
August 2009
Pathfinder
(SAPATH)
Navara
Navara
(SANAVA)
Discontinue 31
July 2009
(SANAV2)
Effective 1
August 2009
Patrol
(SAPW)
Patrol
Pick-Up
Hardbody
NP300
(SAPP)
(SAHB)
NP200
Cabstar
Interstar
Primastar
SMDP
(SANP200P2)
(SACAB)
(SAINTER)
(SAPRIMA)
(SMDP1 & SMDP2)
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
New
Used
5
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1
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0
New Model Introductions: 1. All Sales Managers to attend all new model training
Low-Target Dealer
Certification:
New Sales
Managers
New and Used Sales Consultants
2. Sales Consultants
a. Existing Range - Minimum quantity of attendees in line with above matrix
b. New Range
- To be defined per bulletin
If a dealerships has a monthly target of 10 vehicles and less, and no sales consultant available, all jobtitles within
the dealership will be measured for certification
The preceding two quarters targets are used for capacity calculation. Due to the timing of the targets received for
the final month of a quarter, the recalculation of capacity only takes place on the 1st day of the second month
within the quarter for the preceding two quarters. For easier understanding, please refer to the Online EDGE Flag
Report to view which targets were set.
New Sales Managers from Medium, Large and Mega Dealers must attend the Sales Manager Development Programme
New Sales
Managers
Used Vehicle Sales
target per month
(Preceding 2
quarters targets
used for capacity
calculation)
DEALER BULLETIN
BULLETIN NO:
DATE ISSUED
DATE EFFECTIVE
NIS E16
14-04 - 2009
01- 04 - 2009
CONFIDENTIAL
SUBJECT
Nissan Edge 2009 Programme – Concession Policy for New Dealers
Attention: Dealer Principals, Franchise Heads, Regional Manager, Sales
Performance Managers & Aftersales Performance Managers
The revision to this policy will be effective from 1 April 2009. The revisions have
been made to ensure that new dealers make progressive improvements towards
Edge compliance during the concession period. They also make provision for
major relocations subject to the conditions outlined below.
Concessions already given to dealers under the previous policy and which are still
active will be administered according to the previously applicable policy.
What is a “new” dealer
a)
b)
A previous open point which has become closed
A buy/sell of an existing dealer which directly affects the line operation
of the dealership i.e. change of owner/operator. (Shareholder changes
which result in no change of dealer principal will NOT qualify in these
cases).
When does a new dealer start operations?
From the date of official dealer opening notification issued by Marketing Finance.
What is the time period of the concession?
It has been agreed that 6 months is fair and sufficient time for new dealers to
become compliant. In order to coincide with Edge core standards assessment, it
will be applicable for the next 6 forward months in the event of the official
notification being issued during a particular month. If the notification is issued on
the 1st of a month it will be applicable from that particular month going forward.
What is the nature of the concession?
Basic Franchise Standards will not be included in the concession,
therefore you will need to ensure that you constantly remain compliant
with your Basic Franchise Standards.
The 10 Core Standard pass status will be deemed to have taken place
successfully during the first six months of the concession period. For the last
month (6th), applicable monthly payments will apply under concession but the
dealer must ensure that he/she is compliant with all 10 Core Standards by the
end of the 6th month in order to continue receiving the 1% for Core Standard
achievement.
2
What about relocations?
In the event of a relocation to a Greenfield (complete new build) site and facility
fully approved by NSA, the same concession as applicable to the above will apply
but will only be for a period of 3 months.
Payment Policy
During the concession period, the 1% core standard amount will be paid to the
dealer monthly. Payments for output achievements will be made if the 3 month
roll target achievement is met.
Please note : In the event of a buy/sell resulting in the change of status, any
amounts due to the previous owner, unless NSA is advised to the contrary in
writing by both buyer and seller, will be paid to the previous owner.
Kind regards
The Edge Committee
Originator Dept: Dealer Dev.
Originator Designation: Edge
Committee
Department Issued by: J McCall-Peat
Representation & Planning – Dealer
Development
VALID VALUE USED VEHICLE
PREPERATION STANDARDS MANUAL
SCOPE
The standards covered in this manual are those of the minimum standards required for the
refurbishment of any used vehicle under the “Valid Value Flag”. This standards manual subdivided into four sections.
Section A
Section B
Roadworthy
Safety Critical
Section C
Section D
Cosmetic
Body Work
INDEX
Section
Section A
Section B
Section C
Section D
Description
Page
Roadworthy Standards
Safety Critical Standards
Cosmetic Items
Paint Standards
3 to 11
12 to 15
16 to 17
18 to 20
2
SECTION A - ROADWORTHY STANDARDS
Description
Standard
A 01 Hand brake
Adjust the hand brake if:
The hand brake lever exceeds the maximum of 8 notches
Or
The vehicle moves whilst the handbrake is fully deployed.
A02 Wheel Bearing
Replace the wheel bearing/s if:
There is excessive wheel bearing play.
Or
There is wheel bearing noise.
A03 Brake Booster
Replace the brake booster if:
There is sagging of the brake pedal due to loss of vacuum
Or
The brake booster casing is cracked.
A04 Brake Pads
Replace the brake pads if:
The brake pad lining is under 25% of usage left.
Or
The brake pad lining is broken
Or
The brake pad lining is loose
A05 Brake Disc
Replace the brake discs if:
There is more than 12% of wear on the brake disc surface.
Or
There are crack marks on the brake disc surface. Or
The brake disc is chipped.
Skim the discs if:
There are burnt marks or high spots on the brake disc
surface. Or
The brake disc surface is unevenly worn
3
A06 Brake Shoes
Replace the brake linings if:
There is 25% of brake lining left on the shoe.
Or
The lining has pulled loose
A07 Brake Drum
Replace the brake drum if:
There is more than 12% of wear on the brake drum surface.
Or
There are crack marks on the brake drum surface. Or
The brake drum is chipped.
Skim the drum if:
There are burnt marks or high spots on the brake drum
surface.
Or
The brake drum surface is unevenly worn
A08 Brake Adjustment
Adjust the brakes if:
Brake pedal is low
Or
Brakes are pulling to one side
Or
New brake linings have been fitted
A09 Brake Fluid Leaks
Replace brake pipes if:
The pipes are cracked or broken.
Or
There are worm or stripped coupling pipe fittings
Or
There are squashed brake pipes
A10 Lower Control Arms
Replace lower control arms if:
The control arm is bent or damaged
Or
The control arm welds are loose
Or
The bushes are worn out and are not replaceable
4
A11 Tie-rod Ends and
Steering linkages
Replace the Tie-rod ends or Steering linkage if:
There is any excessive free play. Or
The joints are seized. Or
The boot rubber is torn and the joint is a sealed unit. Or
The steering linkage is damaged. Or
The steering rod is bent.
Repairs are allowed where individual parts are available
A12 CV Boot rubber and
CV joint
Replace Boot rubber if:
There are cracks, damage and leaks of grease.
Replace the CV joint if:
Excessive wear and or looseness
Excessive noise
A13 Drive Shaft
Replace drive shaft if:
There is any vibration or noise
There is excessive wear
Drive shaft serrations are damaged
A14 Under Carriage
Repair under carriage if:
There are any dents in the floor board. Or
There are any worn or torn anchor points. Or
There is rusted area/s. Or
There are any holes in the floor bard. Or
The floor board is bent.
A15 Shock Absorbers
Replace shock absorbers if:
There are any oil leaks
The shock absorber shaft is bent
The shock mounting bushes are worn or damaged
The shock absorber oil chamber is damaged or leaking
5
A16 Road Wheels
Replace tyres if:
There is abnormal wear Patten
The side wall is torn or cut
The side wall has air bubble/s
The road wheel has less than 3mm of thread left
Balance wheels and Wheel alignment if:
New tyre/s has been replaced. Or
Wheel wobble or shimmy is felt whilst driving
A17 Spare Wheel
Replace spare wheel if:
There is abnormal wear Patten
The side wall is torn or cut
The side wall has air bubble/s
The road wheel has less than 3mm of thread left
A18 Steering Wheel
Replace steering wheel if:
The steering wheel is
Cut. Or
Worn. Or
Bent.
A19 Steering Column
Replace the steering column if:
The steering column is
Bent. Or
Worn.
Replace the steering shaft coupling bush if Worn, or Torn
A20 Steering Mechanism
Replace the steering Mechanism if:
The steering mechanism is
Worn. Or
Bent. Or
Leaking
A21 Power Steering
Replace the power steering if:
The power steering or its components are
Worn. Or
Bent. Or
Leaking
6
A22 Smoke Emissions and
Engine Blow-by
Overhaul the engine if:
The engine has excessive smoke emissions. Or
The engine is noisy. Or
There is excessive blow-by (Not caused by an external
component)
A23 Engine Performance
Tune the engine if:
It does not meet the required performance.
A24 Engine Mountings
Replace the engine mountings or mounting bolts if:
The engine mountings are torn. Or
The engine mountings are worn. Or
The engine mountings are missing. Or
The mounting bolts are worn. Or
The mounting bolts are bent. Or
The mounting bolts if missing.
A25 Transmission
Mountings
Replace the transmission mountings if:
The transmission mountings are torn. Or
The transmission mountings are worn. Or
The transmission mountings are missing. Or
The mounting bolts are worn. Or
The mounting bolts are bent. Or
The mounting bolts if missing.
A26 Engine &
Transmission Oil Leaks
Replace parts causing an oil leak if:
The oil leak is caused by any damaged or faulty part.
A27 Exhaust System
Replace the exhaust system or parts thereof if:
The exhaust system or any part thereof is damaged, leaking
or noisy
7
A28 Gear selection and
clutch
Replace the clutch if:
The clutch pedal has reached its maximum adjustment point.
Or
The clutch has shudder. Or
There is clutch slippage.
A29 Drive Train
Replace the drive train or parts thereof if:
The pro-shaft is dented. Or
The prop-shaft is bent. Or
The universal joints are worn. Or
The universal joints are seized. Or
Balance the prop-shaft if there is any vibration from the
prop-shaft or universal joints
A30 Speedometer and Rev
counter
Replace the speedometer, rev counter or parts thereof if:
The speedometer does not function. Or the rev counter does
not function
A31 Cab Mountings
Replace the cab mountings or Bolts if:
The cab mountings are worn. Or
The cab mounting are torn. Or
The cab mounting bolts are missing. Or
The cab mounting bolts are worn.
A32 Mudguards
Replace the mudguards if:
The mudguards are missing. Or
The mudguards are damaged. Or
The mudguards are torn
A33 Safety Belts
Replace the safety belts or parts thereof if:
The safety belts do not function. Or
The vehicle had been in a previous accident and the pretentioners had not been replaced.
8
A34 Doors and Rubbers
Replace door rubbers or clips if:
The door rubbers are torn. Or
If there are door rubber clips are missing.
Refit the door rubbers if there have pulled loose
A35 Door Hinges and
Handles
Replace door handles or hinges if:
The door hinges are worn
The door handles are damages
Secure door hinges if they are loose or have missing bolts.
Replace any door handle component if missing
A36 Seats
Replace seat/s if:
The seat frame is damaged. Or
The seat frame is bent. Or
The seat frame is worn.
The seat slides are worn. Or
The seat slides are damaged.
Replace seat securing bolts if missing. Or worn
A37 Internal and external Mirrors
Replace the Internal or External mirrors if:
The mirror glass is broken. Or
The mirror sheeting has faded. Or
The mirror housing is broken.
Secure the mirror housing if loose.
Repair mirror switch or any component that prevents the
adjustment of the mirror/s
A38 Windows
Replace side window glass if:
The window glass if broken. Or
The window mechanism does not function. Or
The window glass tint exceeds 75% shading.
The window glass is scratched at eye level of the driver.
A39 Windscreen - Front
and Rear
Replace front or rear windscreen if:
The windscreen is cracked. Or
The windscreen is chipped in the driver’s eye level. Or
The front windscreen is tinted beyond 15% tint.
9
A40 Wiper Blades – Front
and Rear
Replace the front & rear wiper blades if:
The wiper blades are damaged. Or
The wiper blades are worn. Or
The wiper blades are perished.
A41 Driving Controls
Replace the driving controls or any part thereof if:
The driving controls do not function;
Indicator switch
Wiper switch
Horn switch
Ignition switch
Reverse light switch
A42 Horn
Replace the horn or any part thereof if:
The horn does not function.
A43 Head Lights
Replace the head light lens if:
The headlight casing is damaged. Or
The headlight casing is broken. Or
The headlight casing is cracked. Or
The headlight lens is faded. Or
The headlight adjusters are damaged and prevent the correct
adjustment and focusing of the headlights.
Replace the headlight globes if blown
A44 Tail Lights
Replace the tail light lens if:
The tail light casing is damaged. Or
The tail light casing is broken. Or
The tail light casing is cracked. Or
The tail light lens if faded.
Replace the Tail light globes if blown
A45 Indicators
Replace the indicator lens if:
The indicator light casing is damaged. Or
The indicator light casing is broken. Or
The indicator light casing is cracked. Or
The indicator light lens if faded.
Replace the indicator globe if blown.
10
A46 Internal Lights
Replace the internal lights if:
Any of the internal globes do not function.
Repair any defect if so indicated by a warning light.
A47 Radiator Leaks
Replace the radiator if:
The radiator is core is damaged. Or
The radiator is core is leaking. Or
The radiator casing is broken
A48 Hazards
Replace the hazards switch or any component thereof if:
The hazards are not working.
A49 Fuel Lines
Replace the fuel lines if.
The fuel lines are leaking. Or
The fuel lines are perished. Or
The fuel lines are torn
11
SECTION B – SAFTEY CRITICAL STANDARDS
Description
Standard
B01 Water Hoses
Replace water hoses if:
The water hoses are perished. Or
The water hoses are deformed. Or
The water hoses are cut. Or
The water hoses are leaking
B02 V-Belts
Replace the “V” belts if:
The “V” belts are torn. Or
The “V” belts are damaged. Or
The “V” belts are perished. Or
The “V” belts are stretched
B03 Transmission Oil Level
Replace transmission oil if:
The oil is burned. Or
The oil is dirty. Or
It is due for replacement
Top up the oil level to the specified mark
B04 Brake Fluid Level
Replace the brake fluid if:
It is due for replacement. Or
The vehicle has traveled on routs that excessive braking was
required.
Top up brake fluid of the same grade if required
B05 Windscreen Washer
Water Level
Top up the windscreen water if:
The water level exceeds the minimum mark as specified
12
B06 Power Steering Oil
Level
Replace the power steering oil if:
It is due for replacement.
Top up the oil level to the specified mark with the same
grade of oil.
B07 Engine Oil Level
Replace the engine oil if:
The oil is burned. Or
The oil is dirty. Or
It is due for replacement
Top up the oil level to the specified mark with the same
grade of oil.
B08 Pedal Pad/s
Replace the pedal pads if:
1 Torn
2 Worn
3 Missing
Refit the pedal pads if not fitted properly
B09 Accelerator operation
Replace throttle chamber or any accelerator component
if:
The throttle chamber shaft is worn. Or
The throttle chamber is cracked. Or
The accelerator cable is stretched. Or
The accelerator adjustor is damaged. Or
The accelerator securing bracket is worn or missing. Or
The securing bolts are worn or missing.
B10 Road Wheel Air
Pressure
Inflate tyre/s if:
Below the specified pressure for said tyre make and model.
Repair the tyre if:
The tyre has a puncture.
Replace the tyre if not repairable.
B11 Air Filter
Replace the air filter if:
The air filter is dirty with dust or sand. Or
The air filter is clogged with oil. Or
The filter is due for replacement.
13
B12 Battery Terminals,
Water Level and Load Test
Replace the battery if:
The battery SG reading is below the specification. Or
The battery does not take charge. Or
The battery has a dead cell. Or
The battery boils when under load.
Top up the battery water level to the specified mark
B13 Engine Idle
Repair engine idle if:
There is erratic idle. Or
B14 Radiator Cap Pressure
test
Replace the radiator cap if:
The radiator cap is below the specified specification when
pressure tested. Or
The radiator cap is damaged. Or
The radiator cap is missing. Or
The radiator cap is the incorrect cap for the specified vehicle.
B15 Gauges
Replace the gauges if:
The gauges are not functioning correctly. Or
The gauge glass is broken. Of
The gauges are not functioning at all.
B16 Air Bags
Replace the air bag or any of its components if:
The vehicle was in an accident and the air bag or any of its
components has not been deployed. Or
Routine inspection to be conducted if:
The vehicle is older than ten (10) years (As per manufactures
requirement)
B17 Maintenance Service
Inspect and Replace the Oil, Oil Filter, Spark plugs if:
Overdue of the scheduled service interval. Or
The vehicle has been standing for over 6 months
NB: If a non Nissan still under warranty, the vehicle
should be serviced at that particular manufactures dealer
to keep the warranty valid.
14
B18 Rear Demister
Replace the rear windscreen if:
The rear demister is not functioning. Or
The demister connections are broken.
15
SECTION C – COSMETIC ITEM STANDARDS
Description
Standard
C01 Remote Control
Replace the remote control if:
The remote control is broken. Or
The remote control is missing. Or
Replace the remote control battery if flat.
The vehicles should have two remote controls!
C02 Ignition Keys with
Remote Transponder
Replace the ignition key if:
There is only one key. Or
The key pad is damaged or torn. Or
The transponder does not code. Or
The key does not operate on that vehicle.
C03 Air Conditioner &
Heater Controls
Replace the air conditioner or any component thereof if:
The air conditioner compressor is damaged. Or
The air conditioner component/s are damaged or seized. Or
The heater radiator is damaged. Or
The heater controls are broken. Or
The air conditioner or heater controls are damaged or broken.
C04 Sun Visor
Replace the sun-visor if:
The sun visor is torn or damaged. Or
The sun visor swivel is worn. Or
The sun visor does not match the vehicle
Replace the sun visor securing screw if worn or missing
C05 Upholstery
Replace the upholstery if:
The upholstery is torn. Or
The upholstery is damaged. Or
Repair the stitching if pulled loose
C06 Aerial
Replace the aerial if:
The aerial does not function. Or
The aerial is broken. Or
The aerial is badly bent.
16
C07 Mags & Rims
Replace the Mags or Rims if:
The Mags or Rims are bent. Or
The Mags or Rims are badly damaged. Or
Repair the Mags if scratched
C08 Carpets & Mats
Replace the carpet or mats if:
The carpets are worn. Or
The carpets are torn and can not be repaired.
The mats are badly worn. Or
The mats are torn. Or
If a mat is missing replace it or remove the remaining mats
C09 Roof Lining
Replace the roof lining if:
The roof lining is torn. Or
The roof lining is to short.
Re-secure the roof lining if it has pulled loose
C10 Sound System
Replace or repair the radio / CD player if :
The radio or CD player does not function. Or
The speakers do not function. Or
The buttons are missing or do not function.
NB: Only if it is a standard radio that comes with the
vehicle
C11 Jack & Tools
The tool kit is to consist of the following:
Jack
Jack handle
Wheel wrench
C12 Owners Manual,
Service Book & Service
History.
Replace the owners manual or service book if:
The owner’s manual is missing. Or
The service booklet is missing.
All service history is to be recorded.
NB: This applies to a “Select Vehicle”
17
SECTION D – BODY WORK STANDARDS
STANDARDS FOR BODY WORK OF VEHICLES
The following standards assume that vehicles are clean and complete, structurally sound, and
that the vehicle complies with all current construction and use legislation.
D01 BODY AND PAINT
Acceptable
Minor body dents, typically those caused by door-to-door contact, provided that:
Less than 15mm in diameter with a maximum of two per panel
Dents on swage line less than 7mm in diameter not caused paint to crack or flake
Highly visible minor surface scratches, which can be removed by polish/touch up.
Minor stone chips if not excessive or rusty.
Previous repairs to standard; i.e.: not noticeable under normal scrutiny.
Wherever possible cold dent repairs should be undertaken.
Load Boxes- Minor Dents and paint scratches from normal wear and tear
D02 Not Acceptable
Previous body repairs and paint rectification will be rejected if evidence of poor color match,
ripples, and preparation marks, visible over spray, masking lines or excessive dirt in paint.
D03 Excessive or rusting paint chips through to the bare metal.
D04 Industrial/chemical fall out or other forms of contamination
D05 Body panel miss-alignment not consistent with manufacturer’s finish.
D06 Underbody damage affecting the structural integrity of vehicle or warranty.
D07 Dents in Load Body larger than 7mm in diameter
D08 Sand blasted body panels
D09 BUMPERS AND BODY MOULDINGS
Acceptable
Scuffmarks up to 25mm painted;
There should be no more than one per bumper
Bumpers with any dents not greater than 25mm penetrating through to the base material.
4.2 Not Acceptable
Discolored, loose, cracked, distorted, gouged or split bumpers and mouldings that require
replacement, plastic welding or painting.
Repairs not conforming to original finish and specification.
18
ACCEPTABLE ITEMS
Description
Standard
Dings
Dings less than two per panel and do not exceed 15mm in
diameter.
Scratches
Scratch marks that are highly visible that can be removed by
polish or touch up.
Dents
Dents less than two per panel and do not exceed 15mm in
diameter. Or
Dents that are on swage lines that are less than 7mm and have
not caused the paint to chip or crack.
Bumper scratches
Scuffmarks that do not exceed 25mm in length.
There should be no more than one per bumper
Bumpers with any dents not greater than 25mm penetrating
through to the base material.
Wheel cover scuff marks
Slight scuff marks on the wheel cover that can be removed by
polish or touch up
19
NON
ACCEPTABLE ITEMS
Dings
Repair or Replace the panel if:
The ding has exceed a diameter of 15mm or there are more
than two per panel
Scratches
Repair scratches if:
The scratch exceeds 15mm and has penetrated the base
material
Dents
Repair or replace panels if:
The dent has exceed a diameter of 15mm or there are more
than two per panel
Bumper Scratches
Repair or Replace the bumper if:
Discolored, loose, cracked, distorted, gouged or split bumpers
and mouldings
Repair if not conforming to original finish and specification
Wheel cover damages
Replace the wheel cover if:
The wheel cover is broken. Or
Scratches marks that have penetrated the plastic. Or
The wheel cover is missing.
20
24 May 2007
Dear All
For the past few months your Valid Value Subcommittee has been reviewing the Valid Value Used
Car Program and we are now very pleased to announce that all aspects of the program going
forward have been extensively debated and agreed through this dealer subcommittee. Valid Value
is now a formal Nissan South Africa Franchise Standard and all dealerships are required to comply
with the program.
In essence, the need for peace of mind by customers in the purchase of used cars has not changed
over time and the program still retains many of its original benefits. However, some of these,
together with the processes to be followed by dealerships have been updated to ensure program
consistency and that each and every customer receives the benefits promised by a guaranteed
used car program.
It is important to note that your Valid Value Subcommittee has gone to great lengths to ensure that
the program is practical and workable. In addition every effort has been made to keep costs
reasonable. As an example, mandatory vehicle display costs are less than R10 per vehicle. This
philosophy characterizes the entire the program without detracting from its importance and value.
Valid Value is now in the process of designing all program documentation and point of sale material.
As yet the introduction date has not been set and this will depend largely on the time taken to
finalize all program materials. We are however tentatively targeting early July and are currently
considering how best to introduce the program to the dealer network.
Yours sincerely
Roel de Vries
Peter Webb
Marketing & Sales Director
Valid Value
-----------------------------------------------------------------------------------------------------------------------------------VALID VALUE PROGRAM DETAILS
Valid Value will continue to be an all-makes used-car program and will not only be confined to
Nissan vehicles.
Valid Value Vehicles will be classified into 2 categories:
1. VALID VALUE „SELECT‟ VEHICLES
2. VALID VALUE „OTHER‟ VEHICLES
Any vehicle not complying with all the standards applicable to either of these categories will not be
classified as a Valid Value vehicle and may not be displayed on any Nissan dealer display area.
1. VALID VALUE SELECT
In order to be classified as a „SELECT‟ vehicle the following base criteria applies:
Vehicles must be LESS THAN 3 YEARS old
Vehicle must have no more than 100,000 KM on the odometer.
Vehicles must have a FULL SERVICE HISTORY (see definition).
1
The purpose of this is to identify these vehicles as a cut above the rest and to be able to create
marketing hype around this issue. In addition to the above base criteria, all SELECT vehicles must
conform to the requirements below.
ALL Valid Value Select Vehicles are offered with:
101-Point Quality Assurance Check.
Peace of Mind, Police and Finance Check.
Optional Roadside Assistance.
Optional 24-Month Vehicle Warranty. (Advertised prices will exclude warranty)
Nissan‟s 20 Day Exchange Policy.
Free Safety Checks.
Price and specification boards, as well as any retail advertising, must specifically indicate that these
vehicles are VALID VALUE SELECT.
2. VALID VALUE „Other Vehicles‟
Where vehicles are more than 3 years old or have more than 100,000 km on the odometer or do
not have a full service history (see definition), they can still qualify to be Valid Value vehicles,
provided they conform to the requirements below:
All “other” Valid Value vehicles are offered with:
101-Point Quality Assurance Check.
Peace of Mind, Police and Finance Check.
Optional Roadside Assistance.
Optional 24-Month Vehicle Warranty. (Advertised prices will exclude warranty)
Nissan‟s 20 Day Exchange Policy.
Free Safety Checks
Where vehicles do not conform to these requirements, they will not be classified as Valid Value
vehicles and may not be displayed on any Nissan dealer display area.
BENEFIT CLARIFICATION
101-POINT QUALITY ASSURANCE CHECK
This is a vitally important aspect and forms the cornerstone of the Valid Value Program. In order to
ensure that customers are attracted to purchase Valid Value vehicles, dealers will be required to
ensure that vehicles are refurbished to a specific Valid Value standard. Nissan recognizes that it is
impractical to make used cars „new‟ but we have an important responsibility to ensure that
customers believe Nissan is living up to the expectation created by our highly visible signage
promising “Guaranteed Used Cars”. To support this, a Valid Value Preparation Standards Manual
has been developed and all vehicles must be refurbished to these standards. This manual will be
distributed to all dealerships but in the meantime a CD will distributed and is designed to provide
you will an advanced preview of the requirements.
Upon completion of the refurbishment process, a 101- Point Check Completion Certificate must be
signed by the Sales/Service Manager and placed in Price & Spec board which is hooked onto the
vehicle window. When the sale is concluded, the Completion Certificate must be removed and
supplied to the customer and a copy placed on file for record purposes. As a more durable indicator
that the required checks have been done, a 101-Point Check Sticker must be placed in the driver‟s
side rear window.
2
FULL SERVICE HISTORY DEFINITION
All Valid Value Select vehicles must have a full service history. This means the vehicle must have
its original service book indicating that all services, as stipulated by the manufacturer, have been
completed by the manufacturer‟s appointed service outlet. If a service is completed by a nonmanufacturer‟s service outlet during the manufacturer‟s warranty, then the vehicle will not be
classified as a „Select‟ vehicle.
PEACE OF MIND POLICE AND FINANCE CHECK
This check is designed to significantly enhance the saleability of vehicles by guaranteeing that
every effort has been made to ensure the legitimacy of all Valid Value vehicles. Each vehicle must
have a TransUnion Vehicle Report which verifies the engine and chassis numbers through the
South African Police Service‟s database to confirm that the car has not been stolen. It also verifies
that there is no outstanding finance or legal claim against the vehicle. Valid Value is currently
setting up a system with TransUnion where these checks can be done via the Nissan Finance
portal at a price of R41.45 (excl. vat) per check. In the case of vehicles purchased from Nissan
Finance Remarketing or vehicles from the dealership‟s demo fleet, this vehicle report will not be
required.
NISSAN'S 20 DAY EXCHANGE POLICY
The 20 day exchange policy is essentially a marketing tool designed to give the potential customer
even greater peace of mind with regard to the possible risks involved in purchasing a used vehicle.
What‟s important to recognize is that it offers the consumer no more protection than they are
entitled to under Consumer Legislation. However, by highlighting this in advertising and
merchandising material, Nissan and its dealers gain even greater credibility in the mind of the
consumer.
OPTIONAL 24-MONTH VEHICLE WARRANTY
The Valid Value Program will indicate that all Valid Value vehicles are offered with an optional 24month warranty but it will not be necessary for dealers to include the cost in the price. All retail
adverts and marketing material will indicate “Advertised prices exclude cost of warranty”.
Nissan has negotiated two Valid Value branded warranties through the 4 main administrators of
vehicle warranties (SA Warranties, McCarthy Insurance, Motorite and Innovations Group). These
will be identical in premium, cover, fees, wording & commission structure and dealers will be able to
choose the administrator of their choice. Any existing profit-share arrangements between dealers
and warranty administrators will not be affected.
1. Valid Value “Nissan Extended Warranty”
Only Nissan Passenger and Nissan Light Commercial vehicles, petrol or diesel, qualify for this
warranty cover provided:
the vehicle has passed the mandatory 101 point Quality Assurance Check;
the vehicle has a complete Nissan service history;
the vehicle is not older than 3 years or 100,000 km;
the vehicle has not been modified from the manufacturers original specifications;
the vehicle is not operated for financial gain. I.e. Taxi, Security, Courier, etc.
This warranty is designed to incept when Nissan‟s original manufacturers warranty expires and will
extend the vehicle warranty cover for a period of 2 years or the maximum distance traveled of
200,000 km (whichever may occur first), having been recorded from the date of first registration.
3
2. Valid Value “Pre-owned Warranty”
This warranty covers all makes of Passenger, Light Commercial and 4x4 vehicles with a gross
vehicle mass of less than 3500 kg, including Nissan passenger & LCVs that do not qualify for the
Nissan-only Extended Warranty. This warranty does not cover taxis, hire vehicles, rebuilt vehicles
(code 3), modified vehicles and vehicles that are used, or have been used in any form of motoring
competition or sport. Only vehicles with a complete, up to date service record will be considered for
Plan N of this general warranty.
In terms of the FAIS Regulations the following is applicable:
Only a FAIS Certified Representative (generally the F&I) is permitted to provide advice and sell
insurance-based products, which includes vehicle warranties.
No insurance-based products may be foisted upon customers or sold conditionally.
Full details of the warranty, including premium, extent of cover, exclusions and dealer
commission must be disclosed to the customer.
Customers have the right to decline the warranty. In this event the Valid Value Program will
require the customer to sign a disclaimer indicating that he/she understands the implications.
This disclaimer will not only protect the dealership in the event the vehicle breaks down and the
customer alleges they were not informed that the vehicle had no warranty, but is a very powerful
psychological selling tool which plays on customer insecurities related to the reliability of used
vehicles.
The cost of warranties must be transparent and pricing is to be itemised on the customer invoice.
Warranty premiums may not be inflated to enhance 2nd gross and only legislated
commission/fees based on the official warranty premium is payable.
OPTIONAL ROADSIDE ASSISTANCE
Dealers may use any national supplier of roadside assistance, however Valid Value will offer a cobranded product with AA Fleetcare and dealers may use this product if they choose. Valid Value
has negotiated a single premium price of R137.11 excl. vat for a 12-month contract. This rate is
subject to change in the future. AA will bill NSA and in turn NSA will debit dealer sundries accounts.
Valid Value will facilitate the distribution of AA Fleetcare applications and pamphlets but the cost of
printing these will be for the dealers account. Each customer must be handed a copy of the
Roadside Assistance application and an explanatory booklet/pamphlet from the supplier. If a Valid
Value Warranty is sold to a customer, roadside assistance is included in the policy.
FREE SAFETY CHECKS
One of the key objectives of the Valid Value Program is to improve customer retention levels,
particularly in the After-Sales Department. For as long as the customer owns the vehicle, the
program requires dealers to offer free safety checks to ensure the roadworthiness of the vehicle.
Naturally, any work that is required as a result of these checks is for the customers account.
Customers may have these free checks at any Nissan Valid Value dealer.
VALID VALUE VEHICLE DISPLAY REQUIREMENTS
In terms of the definition all used vehicles displayed on Nissan used-car display areas will be Valid
Value Vehicles and must be identified as follows:
Valid Value Price & Specification Board, size A4. This is to be hooked onto in the rear driverside window. If the vehicle is a 2-door model then it must be clipped on the passenger side
window. A special MS Word document template has been developed. This will allow dealerships
to print these on an ordinary black and white printer at very low cost. It also facilitates easy
changing of price & spec details as and when required.
4
Where vehicles qualify for SELECT status the Price & Specification board must specifically
indicate that it is a „VALID VALUE SELECT” vehicle. This will form part of the template
document mentioned above.
The current large Valid Value price boards for interior windshield application and Valid Value
number plates will be entirely optional and may be ordered from Brand Unlimited through the
usual channels.
VALID VALUE DOCUMENTATION REQUIREMENTS
The following documentation is to be completed/filed/provided to the customer with the sale of each
vehicle:
Customer Document Holder- This is a size A5 folder into which all Valid Value related
documentation must be inserted for handover to the customer.
101-Point Quality Assurance Completion Certificate – to be inserted into Customer Document
Holder.
101 Point Check / TransUnion Vehicle Report sticker – to be stuck on right hand side rear
window.
Optional Roadside Assistance application & guide/pamphlet – copies of documentation to be
inserted into Customer Document Holder.
Optional Extended Warranty policy – to be inserted into Customer Document Holder.
Valid Value Program Customer Brochure – this explains the program details and is to be
inserted into the Customer Document Holder.
VALID VALUE PROGRAM AUDITING
The Valid Value program is not intended to hide behind clever marketing but is designed to offer
customers genuine peace of mind benefits. In order to ensure that customers enjoy the full benefits
of the program, Nissan SA will perform audits to ensure:
All Valid Value vehicle branding & point of sale requirements are being adhered to.
All customer deal-files reflect that the Valid Value Program benefits have been provided to or
offered to customers.
All refurbishments required in terms of the 101-point Quality Assurance Check have been
completed.
COMPLIANCE WITH PROGRAM STANDARDS
In order to maintain the credibility and integrity of the Valid Value program it is vitally important that
each and every customer gets exactly what the program promises. Nissan Dealer Development is
currently considering a number of options, which may cover inclusion of Valid Value in the Edge
Program as a core standard, as well as specific sanctions for non-compliance with vehicle display
standards, refurbishment and program standards.
For any further information you may contact Don Carstens at donc@nissan.co.za or Tel 0125296000.
5

Core Standard 2 - Nissan South Africa

Transcription

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