EFQM Excellence Awards 2015

Transcription

EFQMRecognitionBook2015
Recognition Book
Page|1
TheEFQMExcellenceAwardsrecogniseRoleModelorganisationsinEuropeandbeyond,whether
private,publicornonͲforͲprofit.Theseareexcellentorganisationswithanindisputabletrackrecord
ofsuccessinturningstrategyintoactionandcontinuouslyimprovingtheirperformance.
TheEFQMExcellenceAwardsaresupportedbyoneofthemostchallengingassessmentprocesses.
Toassessorganisationsandidentifyrolemodelpractices,aninternationalteamof5to7experienced,
specifically trained managers spend one week on site and an average of 500 hours in total per
applicant.Theyreviewdocumentsandinterviewindividualsaswellasgroupstoanalysehoweffective
theorganisationisagainsttheEFQMExcellenceModel.Thefeedbackreportpreparedbytheassessors
provide a wealth of value adding input to help the organisation improve at a strategic level. The
reports are then presented to an independent jury that decides the level of recognition for each
Nominee.
TheobjectiveofthisbookistopresentthehighͲperformingorganisationswhohaveparticipatedin
the2015Awards.
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Foreword
Marc Amblard, Chief Executive Officer
EFQM
Inthisbooklet,weareproudtorecogniseallorganisationswhichreceivedanEFQMRecognitionin
thepastyear.WhetherSMEsorlargeentities,inindustryorservicesectors,privateorpublic,theyall
haveonethingincommon:theyarerelentlessintheirpursuitofexcellence.Theyweresignificantly
morenumerousin2014(632)thanin2013(531)andthispositivetrendcontinuesin2015,largely
thankstotheeffortsofournationalpartners.
ThevalueprovidedbyexcellenceassessmentsingeneralandthatoftheEFQMExcellenceAwardsin
particular,isstrong.Thisenticesmoreandmoreorganisationstotakeadvantageofthisopportunity
to nurture their own journey towards excellence. They eventually become role models for the
excellencecommunitythankstocommittedleadershipandengagedteams.Inturn,wecanalllearn
fromtheirgoodpractices.
Sixteen of the most mature organisations took part in the 2015 EFQM Excellence Awards. They
expectedtoreceivehighlevelfeedbackfromaninternationalteamofexperiencedassessors,asnew
inputfortheirjourney,andtomotivatetheirteamswitharecognitionfortheirachievement.Investing
over500hoursperapplicant,our102trainedassessorsobservedwitharigorousapproachwhatthese
organisationsaredoingtoreachandsustainsuperioroverallperformance.Theunderlyingprocess
wasrevisedthisyearwiththeobjectivetoprovideevenmorevaluetoparticipatingorganisations(our
surveyshoweditwasindeedthecase),focusingonmorestrategicfeedback.
In the end, we are very pleased to announce that the Jury gave the Excellence Award to two
organisationsthisyear:BMWAG(Regensburgplant,Germany)andWakefieldandDistrictHousing
(UK). 8 applicants received Excellence Prizes for outstanding performance on at least one specific
FundamentalConcept.The5otherfinalistsreachedascoreofatleast600points.Congratulationsto
allparticipantsfortheiroutstandingachievement.
Lastly,Iwishtothankalltheassessorsandteamleaderswhoallowforvaluableassessments(and
learnatremendousamountintheprocess),aswellasjurymembersandthesupportteamatEFQM.
Kindregards,
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The Awards Process in images
Assessor Briefing Event – March 2015
Awards Site Visit – May 2015
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Winners Overview
BMW Regensburg
Award Winner
Bosch Car Multimedia
Portugal, S.A.
Prize Winner
WDH
Award Winner
Cabinet
d'Orthodontie
Becker & Associés
Prize Winner
Coca-Cola Icecek AS
Bursa Plant
Robert Bosch,
Rodez Plant
Prize Winner
Prize Winner
Robert Bosch,
Blaichach/Immenstadt
Plant
Sakarya University
Prize Winner
Prize Winner
Sanitas Hospitales
VAMED-KMB
Prize Winner
Prize Winner
General Directorate of
IETT Enterprises
Geriatrische
Gesundheitszentren
der Stadt Graz
Finalist
Finalist
Metsä Fibre Oy
Pierburg S.A.
Finalist
Finalist
SCLE SFE
Finalist
Congratulations!
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BMW Group Plant Regensburg
EFQM Excellence Award Winner
The
BMW
Group’s
Regensburg plant has a
workforceofapproximately
9,000 people who produce
around 1,100 units daily of
theBMW1Series,2Series
Gran Tourer, 3 Series
Sedan,4SeriesConvertible
aswellasBMWM3andM4
variants, individual and
government vehicles, fourͲ
wheel drive models, the
BMW Z4 and BMW X1,
making the site an
importantpartoftheBMW
Group’s global production
network.
In 2014, a total of 272,015
carswerebuilt.
Allinall,approximately6millionvehicleshaverolledofftheassembly
line since 1986. Each individual customer's requirements are always
fulfilled on schedule and in accordance with the highest quality
standards. Besides the site’s high flexibility and mastery of the large
rangeofvariants,theplant’soutstandingefficiencybecomesparticularly
apparentinitsgreatlaunchexpertise.
You are an EFQM Excellence Award Winner; Weareplanningtobuildonoureffortsand
Congratulations! What is it that you do that makes improvefurtherinthefuture.
yousospecial?
Why did you initially choose to use the
EFQMExcellenceModel?
TheBMWGroup’sRegensburgplanthassetoutonthe
journey to organizational excellence with the goal in For the BMW Group and the Regensburg
mind of improving continually and sustainably in all plant,economicsuccessandvalueͲoriented,
areas (e.g. leadership, staff, processes, quality, sustainableandresponsibleinteractionwith
partnerships,andcorporateresults).Thekeytosuccess employees, partner companies, the society
in this endeavour has been – and still is – the full and customers are inextricably intertwined.
commitment of the entire management team and We do not see any contradiction in these
workforcetostrikingthispathtowardsexcellence.The different aspects; on the contrary, together
consistentapplicationoftheEFQMModel,whichasks theyestablishthebasisforoursuccess.The
therightquestionsregardingthefurtherdevelopment EFQMModelcombinestheseaspectsaswell,
of our entire organisation, has helped us achieve makingitagoodguidelineforouractivitiesas
an organisation. The EFQM assessment
tangibleimprovements.
providesBMWGroupPlantRegensburgwith
Whatdoesthisachievementmeantoyou?
objective, valuable and helpful suggestions
The distinction of being an EFQM Award Winner is regarding strengths and potentials. The
proof of the fact that the BMW Group’s Regensburg assessors’ external view is a significant
planthastakentherightcourse,hasbeenconsistentin addition to the previously considered
pursuing it, and has now achieved an important evaluation perspectives. The strengths and
milestone in the journey towards excellence. We are potentials are applied in the strategy and
delightedabouttheAwardandseeitasrecognitionof targetprocess,alwaysaccordingtothecredo
thegoodworkourteamhasdone.However,wedonot of “doing the right
considertheAwardthedestinationofourjourneybut things and doing
onestep–albeitimportant–ontheway.
thingsright.”
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IfyouhadtostartagainwiththeEFQMExcellenceModel,whatwouldyoudodifferently?
TheEFQMModelhelpsorganisationstodevelopfurtherandtostarttheirjourneytowardsexcellence.
Fromtheverybeginning,theclearcommitmentofourentiremanagementteamtostrikingthispath
hasbeen–andstillis–crucialtotheprocess.EFQMisnotsimplyamodel;asweseeit,EFQMandthe
journeytowardsexcellenceareamindsetthathastotakeholdthroughouttheentireorganisationto
ensure continuous learning and consistent further improvements. This has proven to be the right
approachforus,andwewouldnotchangeitifweweretostartover. VoiceofPeople
VoiceofBusiness
Resultsfromthestaffsurveyonperceptionofthedirectsuperior.
HoursperVehiclecomparedtootherOEMs.
Leadership is the key enabler for realising the future
scenario; this is why it is a top priority at Plant
Regensburg.Theperceptionsoftheemployeesindicate
that the further development of the understanding of
leadership across all hierarchical levels is proving
effective.
TheparameterHPV(hourspervehicle)isanindicator
oflabourproductivity.Itcomparesthenumberof
vehiclesproducedperannumandthemanͲhoursspent
tomakethem.Animportantaspectinthiscontextis
benchmarkingagainstothercarmakers(seeHarbour
Report).Therefore,weconsiderthisparametercrucial
inmeasuringourcompetitiveness.
Voiceofsociety
Voiceofcustomer
ImageAnalysis–overallresultsofPlantRegensburg.
QualityParameterQZS.
The parameter ‘Overall rating in the image analysis’
showshowsocietyasawholeperceivestheRegensburg
plantinitsrolesasindustrialproductionsite,employer,
committedpartner,etc.(economical,ecological,social
issues).ItisanimportantindicatorfortheBMWplant
andprovidesvitalinputtoderivingfurtherinternaland
externalactivities.Asagoodcorporatecitizen,itisone
of our goals to enjoy an excellent reputation in our
businessenvironment.
BMW’s quality parameter QZS (customerͲoriented
quality parameter Standard) assesses the delivery
quality of our vehicles in terms of their look and feel,
among other criteria. To this end, there is a daily
internalauditofourfinishedvehicles.Thisindicatoris
ofgreatsignificanceasithelpsusproduceanddeliver
toourcustomersonlytopͲqualityvehicles–alwayswith
thegoalinmindofdelightingourcustomers.
BMWGroupPlantRegensburg
HerbertͲQuandtͲAllee,DͲ93055Regensburg
Germany
www.bmwͲwerkͲregensburg.de
bmwͲwerk.regensburg@bmw.de
Excellence Awards
Award Winner - 2015 Page|7
WDH
EFQM Excellence Award Winner
WDH is one of the UK’s largest social landlords, owning 31,000 properties across Wakefield and
managingandrepairingafurther12,000inthenorthofEngland.Asasocialenterpriseourvisionisto
createconfidentcommunitiesandimprovethequalityoflifeofthepeoplelivinginourhomes.
To date we have invested more than £700 million in the economy of Wakefield and the local
environment.Thiswillcontinuetoover£70millionperyearinyearstocome.
Nationally,wecampaigntoinfluencepolicieswhichimpactonourcustomers.Locallyweown1inevery
4frontdoorsinWakefieldandareoneofthebiggestemployersinthedistrict.
You are an EFQM Excellence Award Winner; Our work is not over and this is the
congratulations!Whatisitthatyoudothatmakesyou motivationtoachievemore!
sospecial?
Why would you recommend using the
We place our customers at the heart of everything we Modeltootherorganisations?
do. We understand them, empathise with them and The EFQM model enables you to
involvetheminimprovingeverythingwedo.Thereisa understand what excellence means, not
genuinedesireandpassionamongstourpeoplewithin only to you but to others. It helps you to
WDH, to care for our customers and to do our best to becomemoreselfͲawareandhonestabout
givethemthechoicesandopportunitiestoimprovetheir howyouseeyourselvesandwhatyouneed
qualityoflifeandtomaketheWakefielddistrictabetter to do to strive towards excellence. It then
givestheopportunitytolookbeyondyouto
placetolive.
Havingthatlevelofcustomerfocusandhavingourroots compare
firmly embedded in our communities means that and learn
customersdetermineourprioritiesforworkonhealth, from the
employment and education, to help them lead the life best.
they want and to have an optimistic future. Our
Thereisno
customersareourproudestadvocates.
doubt that
Whatdoesthisachievementmeantoyou?
seeing
This is the pinnacle of a long journey to excellence yourselvesthroughtheeyesofotherpeople
involvingrecognitionaswinnersatregionalandnational givesyouaninformativerealitycheckandit
level, and now European and ‘world class’ status. It is isveryrefreshing tohave businessleaders
something we have always aspired to and we have fromacrossEurope,fromdifferentsectors
workedextremelyhardtoimprove,changeandadaptto and cultures, challenge you and say what
meettheexpectationsofourcustomers,employeesand they think. This is the drive for
partners.
improvement,orthereassuranceyouneed
We are proud to become an EFQM Excellence Award thatyouareontherighttrack.
Winner, knowing that we have competed against the bestbusinessesinEurope.Ithasgivenustheopportunity toshowwhatwecanachievefromthispartoftheworld
and to show our determination and resilience in a
challengingeconomicenvironment.
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What have been the highlights on your journey towards
excellence?
Therehavebeenmanyhighlights,notjustbecominganEFQM
ExcellenceAwardWinnerbutthejourneyitselfandthemany
opportunitiestoimprovethewaywedobusiness.
By taking part, we have established ourselves as a new
organisationandchangedourculturefrompublicsectortoa
customerͲcentredenterprise.Wehavetransformedtheway
wedobusinessandadaptedourcorebusiness,changingthe
cultureofneighbourhoods,customersandemployeestobeat
theforefrontofdevelopingcapability,resilienceandpride.
Completing this journey has helped us realise our original
ambitions of providing homes of the highest quality by
modernising
31,000
dwellings,
establishing
new
complementary lifestyle services as well as building new
affordablehomes.
Inworkingwithyoungpeopletobecomecommunityleadersof
thefuture,wehavesupportedthemtoimprovetheirpotential
and confidence to become our employees and customers of
thefuture.
WhatdoesthefuturelooklikeforWDH?
WDHhasabrightfuturewithcleareconomic,socialandenvironmentalambitions,backedbyboth
ourcustomersandpartners.
Thefinancialclimateforoursectorisbecomingincreasinglychallenging,butourexperiencesthrough
ourjourneytoexcellencehavetaughtustoadaptinordertomeetourambitionsforthebenefitof
ourbusinessandthebenefitoflocalpeople.
Wecontinuallydevelopourcustomerserviceoffertomeettheirneedsandaspirationsandourfoundationfor
improvementisarelationshipwithcustomersbuiltoninvolvementandgenuinedialoguewiththem.
Wecombinethepassionofouremployeeswithrobustrelationshipswithpartnerstodelivermorepersonalised
servicesandachieveoutstandingsustainablelevelsofcustomersatisfactioninareascustomershavetoldusis
mostimportanttothem.
ThisdisplaysourcommitmenttoourcustomersandalignsouractivitiesandperformanceagainstourStrategic
Objective–‘Tobealandlordofchoicebyputtingthecustomerfirst.’
WDH
MerefieldHouse,WhistlerDrive,Castleford,WestYorkshireWF105HX,UK
www.wdh.co.uk
communications@wdh.co.uk
Excellence Awards
Award Winner - 2015
Page|9
Bosch Car Multimedia Portugal, S.A.
Prize Winner in Leading with Vision,
Inspiration and Integrity
BoschCarMultimediaPortugal,S.A.
isaproductionplantandResearch
&DevelopmentCentreofcomplex
electronic systems. Currently, the
plantproducesawideportfoliothat
spans across navigation systems,
instrumentation systems and highͲ
end car radios for the automotive
industry,steeringanglesensorsfor
ESPͲsystem, electronic controllers
for heating equipment, and
controllers
for
household
appliances. Over the years, the
knowͲhow of more than 2000
associatesturnedthecompanyinto
a reference in the electronics
market.
YouwonaprizeforLeadingwithVision,InspirationandIntegrity.Whatisitthatyoudothatmakes
yousospecial?
HereinPortugalwehavetheuniquepossibilitytocreateaverycompetitivecombinationofproduction
andproductdevelopmentinonelocation.Thequalificationanddedicationofourassociatesisveryhigh
andthisisthebestpreconditionforasuccessfulbusinessinthechallengingCarMultimediamarket.
Ourvisionistoturnthefocusofthecompanyfrompurelowcostproductiontobecomingacentreof
innovationinproductandprocessdevelopmentincludingproduction.Thisisachangeofparadigmsfor
ourcompanyinBragaanditistouchingalldepartments.Itleadstoanorganisationaldevelopmentwith
acompletelynewscopeforallpeopleandtheimplementationisthemostchallengingleadershiptask,
thatwehavetogetherasateam.
ThisisnotthefirsttimeyouareintheExcellence
Awardsprocess;whathaveyoulearnedthrough
thisprocess?
The methodology of the EFQM assessments is
different compared to the classical mandatory
audits,whichwearepassingasastandardinthe
automotive industry. The EFQM feedback is
always very valuable for us, because it is
strategically and future oriented. When we
participated in the European EFQM Award in
2011, we became Finalist and we immediately
decided to work hard on the improvement
potentials, which were mentioned. In the
following4yearswedevelopeda new visionfor
ourcompany,basedoninnovationandona
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strategicpartnershipwiththeUniversityofMinho.
Thisactivitysupportedstronglythechangeofour
productportfolioandthesuccessfullaunchofnew
businesswithnewcustomers.
What are the Model’s major benefits for Bosch
CarMultimediaSA?
ThebiggestbenefitofapplyingtheEFQMModel
throughoutthewholecompanyisthecontinuous
highmotivationofourmanagementteamandof
ourassociatestothinkstrategicallyandtodevelop
sustainablecompetitiveadvantagesinallareas.
Eachandeveryorganisationalsectionhasderived
specific longͲterm projects, which contribute to
the overall vision of the company. Based on the
significantgrowthofourbusinessintheupcoming
years we are recognising the pay off and the
sustainabilityofourstrategy.
HowhasusingtheModelimpactedyourresults?
All our associates have fully understood the
importance of business excellence and they
understanditasapermanenttasktostriveforit.
Wecouldtremendouslystrengthentheteamspirit
and motivation to shape the future of the
companytogether.
Our customers are feeling this spirit and
appreciate our professional dedication. We are
alwaysveryproudtopresentourcompanytoour
customers and we are openly emphasizing our
EFQM achievements. The longͲterm future
orientationofourcompanyisadecisivefactorfor
ourcustomerstomakebusinesswithus,because
theyalsohaveahighinterestintrustfullongͲterm
cooperationwithexcellentresults.Thefeedback,
that we are getting for our approach, is very
positive.
Thechartaboveshowstheresultsregardingourcustomers’overallsatisfactionoverthelastyears.
BoschCarMultimediaPortugal,S.A.
RuaMaxGrundig35,4705Ͳ820Braga,Portugal
www.bosch.pt
Elisabete.Antunes@pt.bosch.com
Excellence Awards
Prize Winner - 2015 Page|11
Cabinet d'Orthodontie Becker & Associés
Prize Winner in Adding Value for Customers
We are a fiveͲsite, LuxembourgͲbased, private dental practice specialised solely in orthodontics,
deliveringwithexcellenceadiagnosis,activetreatmentandfollowͲupofmedicalcareinlinewithour
patients’orthodontic(straighteningteethandjaws,masticatoryrehabilitation)oraestheticneeds.
AstheReferentialLeaderinOrthodonticsintheGreatͲRegion,wedifferentiateourselvesbyproviding
excellenceincare,thehigheststandardsinhygienequalitycontrolanda‘smileforlife’toourpatients
withsustainablesuperiorperformance,innovativeandexclusiveorthodontictechniques.
YouwonthePrizeforAddingValueforPatients excellence and value of our treatments and
services, with an increasing (still continuously
(Customers).Whatisitthatyoudotoyour
patientsthatmakesyousospecial?
growing) and sustainable high level of patient
satisfaction reaching 91.5% and patients’
All our approaches and processes are entirely
recommendationsupto99.5%,abovethetargets
focusedonthePatientwithanoverallconceptof
andcomparablebenchmarks.
excellence in patient orthodontic care and
services.
What has been the biggest benefit Cabinet
Our operational model is entirely designed to
d’orthodontieBecker&Associéshasgainedfrom
listen all the time to the ‘voice of the patients’,
usingtheModel?
anticipatetheirevolvingneeds,fulfillandexceed
The
onͲgoing
their identified expectations by delivering an
implementation
individual, unique and customised orthodontic
of the EFQM
andservicesolutions.
Model has clearly
All of Doctors and employees are dedicated to
helpedusoverthe
maximise and improve the patient experience
years to secure
with a number of dynamic, dedicated and
and
improve
innovative tools until the end of the treatments,
patient satisfaction, in particular by defining an
andbeyond.
optimumvaluepropositiontailoredtoourpatient
Weimplementefficient,tailoredandperforming
needs, aligning all our personnel on the same
orthodontic treatments with pioneering
‘excellence’strategy,anddeployingsystematically
technologies, which increases our patients’
inastructuredwayourintegratedapproachesand
comfort, wellbeing and excellence of care
processesinall5practices.
providedbyourDoctors(3Dscanningandprinting
techniques, new equipment and extended infrastructures).
Theresultofour‘patientͲcentered’strategyisthe
recognitionfromourpatientsthemselvesofthe
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Ourpatientstrulyacknowledgenowthat
weapplythesamesuccessfulvalues,processes,
toolsandsystemsonalloursiteswhereverthey
gofortreatment
ourDoctors,clinicassistantsandadministrative
staff are clearly working together in the same
direction, that they are all competent and
involved with the same motivation and
objectivesofpatientssatisfaction
theyaregettingatruepersonalisedandefficient
treatment whose performance is constantly
measured,alongwithitsservice
EFQMhasalsohelpedustostronglydevelopour‘cultureofresults’throughouttheorganisationinthe
interestofourpatients.Theefficiencyofallclinicalandsupportprocessesismeasuredregularlyby
perception and performance indicators, all traceable and comparable, with transparent and
communicatedresultsreflectedonourCockpit.
ThisallowsustomeasureobjectivelytheExcellenceofourtreatmentsandassociatedsupportservices
forthepatients.
PatientSatisfaction
Increasing and high sustainable patient
satisfaction and recommendation levels due to
ourpatientͲcenteredstrategytooptimisepatient
experience and anticipate the evolving
personnalised needs and expectations of our
patients.
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2011
Result
2012
Target
2013
2014
20151stSem.
BenchmarkEFQMPrize&AwardWinners
RecommendationsfromPatients
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
2011
Result
2012
Target
Cabinetd’orthodontieBecker&Associés
37Ͳ39BoulevardPierreDupong,LͲ1430Luxembourg,Luxembourg
www.cabinetͲbecker.lu
info@cabinetͲbecker.lu
2013
2014
20151stSem.
BenchmarkEFQMPrize&AwardWinners
Excellence Awards
Prize Winner - 2015
Page|13
Coca-Cola 7çecek AS Bursa Plant
Prize Winner in Developing Organisational
Capability
“CocaͲCola7çecek(CCI)isthefifthͲlargestbottlerintheCocaͲColaSystemintermsofsalesvolume.CCI
produces,distributesandsellssparklingandstillbeveragesofTheCocaͲColaCompany(TCCC)across
Turkey,Pakistan,Kazakhstan,Azerbaijan,Kyrgyzstan,Turkmenistan,Jordan,Iraq,SyriaandTajikistan.
CCI employs over 10,000 people and has a total of 24 plants. Bursa Plant is the biggest plant with
differentprocessesinCCIsystemlocatedinBursa/Turkey.”
YouwonaprizeforDevelopingOrganisational
Capabilities.Whatisitthatyoudothatmakes
yousospecial?
Creating a culture of Operational Excellence to
supportcontinuousimprovementofourbusiness
processandsystemsisoneofthe5maingoalsin
the 2020 Vision of CocaͲCola 7çecek. Supported
with our corporate values "passion,
accountability, integrity and teamwork", our
commitment to continuous improvement and
organisational development has brought us this
veryspecialprize.
BursaPlantisthebiggestoperationunitinCocaͲ
Cola 7çecek. In the Bursa Plant, we produce all
beverage categories in our portfolio such as
sparklingbeverages,juices,energydrinks,water,
mineralwaterindifferentpackagingtypes(glass,
aluminumcans,PETbottles,tetrapacks). Page|14
Such a diverse manufacturing operation requires
highͲtechinfrastructure,machinery&equipment
aswellasatrained,qualified,diverseandengaged
workforce.
Therefore,
developing
our
organisationalcapabilitieshasalwaysbeenatthe
centreofourstrategy.
WemustrecogniseBursaPlantmanagementteam
and all employees for their commitment to the
EFQM Model, their hard work and great results
theyhaveachieved.
IfyouhadtostartagainwiththeEFQMModel,
whatwouldyoudodifferently?
Ifwehad to startagainwewouldincludeallCCI
functions in the process at the same time rather
thanimplementingindifferentphases. EFQMRecognitionBook2015
Ourprocessesareleanerandmoreefficient.This
has led to improved results with high
productivityandefficiencynumbers,aswellasa
topproductqualityresults.Webenefitfromthe
EFQMExcellenceModelinthisregardandweare
currently working on establishing this Model in
allouroperationsinTurkey.
How has using the Model impacted your
results?
UsingtheEFQMModelhadapositiveimpacton
People, Customer, Society, Business results.
Stakeholder satisfaction levels have increased
afterwestartedtousetheModel.Furthermore,
theExcellenceculturehasalsobeendeployedto
our customers, dealers and other
business partners. Bursa Plant and CCI
will continue to be the leader in best
practicesintheCocaͲColaSystem.
What has been the biggest benefit CocaͲCola
7çecek AS Bursa Plant has gained from using the
Model?
BursaPlantisthefirstoperationtoimplementthe
EFQM Excellence Model within the CocaͲCola
7çecek. We are committed to excellence in all our
processesthatspanfromproductiontoconsumer
services.Twoofthefivepillarsofour2020Vision
areSustainabilityandOperationalExcellence.
The EFQM Model helped us achieve outstanding
People, Customer, Society, Business results. CCI
Turkey plants have achieved one of the best
environmental scores in water, energy and waste
categoriesintheglobalCocaͲColaSystem.
The EFQM Model helped CCI Bursa Plant achieve
betterresultsbyprovingaframeworktointegrate
stakeholderfeedbackinourbusinessprocesses.
Focusingontheexpectationsofallstakeholdersand
systematicallybenchmarkingourperformancewith
other organisations helped us improving our
businesscontinuously.
QualityIndex
In order to provide top quality products and
satisfy customer expectations, we implement
quality systems, deploy employee awareness
on quality and implement statistical process
control.Asaresultofthese,ourqualityscore
hasincreasedandwemanagedtosustainthis
increaseoverthelast4years.
100.0
80.0
60.0
40.0
20.0
0.0
2011
StakeholderPerceptionͲ
GeneralImage
5.00
4.50
4.00
2011
2012
2013
CocaͲCola7çecekASBursaPlant
AnkaraYolu22.KmKestelͲBursa,Turkey
www.cci.com.tr
2014
2012
2013
2014
Excellence Awards
Moreover, we aim to be one of the
mostresponsiblecorporatecitizensin
theeyesof all of our stakeholders in
ordertomaintainthesustainabilityof
our business by acting in aproactive
and innovative way for the
environment. We measure the
perception of CCI Bursa operations
among the local stakeholders
annually. The results of this
“perception survey” has been
increasing continuously over the
years.
Robert Bosch, Rodez Plant
Prize Winner in Sustaining Outstanding
Results & Developing organisational
capability
With approximately 1,500 associates, the Bosch Rodez Plant is the largest Bosch factory in France.
LocatedintheMidiͲPyrénéesregion,itisthetopprivateͲsectoremployerintheAveyrondepartment
andprovidesworkforapproximately10,000people.ThePlantmanufactures3typesofenergysaving
andemissionͲreducingdieselcomponents:CommonRailInjectors,InjectorNozzles,andGlowPlugs.
You won 2 Prizes. What does this achievement
meantoyou?
AlongwiththeExcellenceAwardPrizewereceived
in 2009, this year’s achievement is an important
milestone in our journey towards Excellence that
startedbackin2003andamotivatortocontinue.
It is a reflection of how far we’ve come and a
tremendous recognition of our associates’ daily
work, of their involvement, enthusiasm and
continuousimprovementmindset.
TheassessorshighlightedourCSRandchange
managementapproaches that enable ourplant
tocontinuebeingagileandfitforthefuture.
WhathaveyoulearnedthroughtheExcellence
Awardsprocess?
Theassessmentprocessencouragedustothink
andexplainourbusinessfromadifferentangle.
Thehighlyqualifiedassessorteampushedusout
ofour comfort zoneand provided us withnew
insightsonhowtofurtherimproveandsustain
superiorperformanceresults.
WhywouldyourecommendusingtheModeltootherorganisations?
Based on our more than 10 years’ experience with the Model we can only encourage other
organisationstofollowintoourfootsteps.TheRADARsystematicenablesthemanagementtoaskthe
right questions, to empower the associates through cause Ͳ effect reasoning and in the end gives
meaning tothebusiness decisionsthatwillguidetheorganisationtowardscontinuouslearningand
improvement..
HowhasusingtheModelimpactedyourresults?
Itisacontinuouslyevolvingimpactthatisalsorecognisedthroughtheprizeswe’vewonthisyear.The
journey towards excellence has been and is a huge booster for our
employees pride in working in the Rodez Plant. The Model pushed us to
constantly benchmark against world class companies and to outperform,
Page|16
thus securing new investments and additional production volumes in a highly competitive market,
despitebeinginahighcostlocation.
ThepursuitofExcellenceisembeddedinallourareasofactivityandactsasaboostertoachievingourstrategic
challenges:amongothers,RestoreourcompetitivenessandCorporateSocialResponsability.Theaboveresults
show the relentless efforts and active involvement of all our associates to both minimise our impact on the
environment and reduce our costs. Our outstanding results place us as a role model organisation in terms of
methodsandenergyefficiency.
RobertBosch,RodezPlant
P.A.deCantaranne,BP3212OnetleChâteau12032RodezCedex9France
www.bosch.fr
contact@bosch.com
Excellence Awards
Robert Bosch,
Blaichach/Immenstadt Plant
Prize Winner in Managing with Agility
TheBoschGroupisaleadingglobalsupplieroftechnologyandservices.Thecompanyemploysroughly
360,000 associates worldwide, and generated sales of 49 billion euros in 2014.
Withaworkforceofabout3,100people,theBoschBlaichach/Immenstadtplantisthebiggestindustrial
employer in the Allgäu region and manufactures mainly electronic brake control systems (ABS and
ESP®),injectioncomponentsandsensorsforpowertraintechnology.
You won a prize for Managing with Agility. able to concentrate on the biggest levers to
Whatisitthatyoudothatmakesyousospecial? improvethevaluestreamKPIs.
As a lead plant within our International
We are very honored, that our improvement ProductionNetworkof11plants,weuseonline
activities based on the EFQM Model have been availableKPIsofallourmachinesworldwidefor
acknowledgedwithaprize.
continuous improvement and mutual learning,
The starting point of our change process was the enabled by our Industrie 4.0 approaches.
redesignofourplantstrategywithanoutstanding Focusing on the entire product lifecycle our
approachfordeploymentandcommunicationwith uniquesellingpoint“allunderoneroof”fosters
all leadership levels and our employees. Strategic agilityininnovation,development,planningand
projects,eachledbyamemberofourmanagement manufacturing.
team,aredefined,regularlyreviewedandadopted Why would you recommend using the EFQM
whendeemedsuitable.
Ontheoperationallevel,improvementworkshops Modeltootherorganisations?
areheldeverythreemonthsforeveryvaluestream in our plant. All functional departments along the In our opinion, the EFQM Model is the most
entire value stream participate, along with the sound and comprehensive management model
relevantserviceandsupportfunctions.Allaffected available.Byusingthismodelastheguidelinefor
leadersandemployeesareinvolvedinthedefinition our
andreviewofimprovementactivities,enablingon improvement
thespotcommunicationandagileprioritisation.On activities, we
thebasisofasystematicallyutilizedKPItree,weare aimtospreada
Page|18
culture of excellence throughout our
organisation.TheAwardsProcessisvitalforus,
because we receive valuable feedback from
competent external experts, enabling us to
competewiththebestinEurope,strengthening
our position towards our stakeholders. As
importantastheimprovementpotentialstaken
from the feedback report is the fact that our
strengths and achievements become more
visibletoourselvesandtoourstakeholders.
Whatistheonethingotherorganisationscanlearn
fromyou?
We have systematically implemented a consistent
change system with a 2Ͳ3 years strategic planning
horizon,yearlytargets,andquarterlyimprovement
workshopswiththemaximumpossibleinvolvement
of employees and supported by alignment of all
leadership levels. The combination of an inspiring
visionfromourtopmanagement,leadersthatdrive
change and consistent daily/hourly performance
WhathaveyoulearnedthroughtheExcellence trackingsupportedbyworldwidebenchmarksinthe
Awardsprocess?
International Production Network have been our
Throughout the early preparation phase, the mainsuccessfactors.
composition of the submission document, the
site visit with the interviews, and the feedback
presentation, we further improved crossͲ
functional cooperation and increased our
awarenessofwhatwehavebeenchangingand
improving
in
the
last
3
years
The feedback report reflects our strengths and
opportunities very well, supporting us to go
further on the "road to excellence" with a
positivespirit.
As a lead plant, the Bosch Blaichach/Immenstadt Plant (BhP) is in close cooperation with all partner plants to share best
practiceswithintheInternationalProductionNetwork.
Oneexampleofthesuccessfulworldwideimprovementworkisshownhere:
TheperformanceoftheautomaticfinalassemblylinesforESP®hasdemonstratedsignificantimprovementssince2011based
on benchmarks established by BhP. Major drivers are cycle time reduction and an increase of the overall equipment
effectiveness.
RobertBoschGmbH,Blaichach/ImmenstadtPlant
RobertͲBoschͲStr.1,87509Immenstadt,Germany
www.bosch.de
+49(8323)20Ͳ0
Excellence Awards
Sakarya University
Prize Winner in Developing Organisational
Capability
Sakarya University has become a worldͲclass education centre with its 16 faculties, 5 schools, 15
vocationalschools,5institutessinceitsfoundationin1970.Inanidealsettingincludingnaturalbeautys
andenhancinggreenery,Sakaryaoffersnotonlyanexcellentqualityofuniversityeducationbutalsoa
greenͲbluecampus,adevelopingindustryandclosenesstomajorcentresacrossthecountry.
YouwonaprizeforDevelopingOrganisationalCapabilities.Whatisitthatyoudothatmakesyouso
special?
SakaryaUniversitywiththeambitionto“shapethefutureofitsstakeholdersbothinTurkeyandinthe
world”, has paid consistent attention to sustain organisational development through focusing on
continuousimprovementandrevisingitsorganisationinthelightofdevelopmentsandstakeholders’
expectationssinceitsfoundation.SakaryaUniversityisopentoinnovationwithinitsprocessesandits
systemsaspartofitsorganisationalculture.Asaresultofthisapproach,SakaryaUniversityhasgot
various numbers of good practices and projects such as enhancement of quality, developing of
customised information systems, establishing effective partnerships within all its processes. As the
societalaspectoforganisationaldevelopment,SakaryaUniversityhasalsofocusedondevelopingits
peopleresourcesandfosterinspiringleadership.
WhywouldyourecommendusingtheModelto implementedtoanytypeoforganisationswithits
otherorganisations?
flexibleframeworktoenhancetheirmanagement
capabilities.
The EFQM Excellence Model makes it easy to extendthequalitymanagementviewpointandto What is the one thing other organisations can
takeanindependentlookatyourorganisationand learnfromyou?
theresultsitachieves.Ithelpsmanagementteam relatethedifferentaspectsoftheorganisationto Sakarya University strives to be a
one balanced viewpoint. The EFQM is not only successful organisation with a key
useful for future improvement initiatives, but role in the local and national
current improvement projects can also be community through a clear
prioritisedandevaluatedonthebasisoftheEFQM strategicdirection,motivatedstaff,
driveforinnovationandquick
ExcellenceModel.However,theModelcanbe
Page|20
adaptationtochange.SakaryaUniversitycanalsointegratevariousapproacheswithintheorganisation
andhasgotvariousrolemodelpracticessuchasSakaryaUniversityInformationSystem,Management
Systems,PartnershipManagement,PracticalTrainingsandLifeͲLongLearning.
ThisisthefirsttimethatyouapplyfortheEFQM
Excellence Awards. What have you learned
throughtheExcellenceAwardsprocess?
TheexperienceandexpertiseofAssessorsisthe
greatest strength of the Awards Assessment
Process which provides determinations and
insights into the organisations’ structures,
processesandstrategy,andaddresseschangesin
processes. The assessment process also ensures
the communication environment between the
organisationandtheassessorteam.
EntrepreneurandInnovativeUniversityRanking
14
12
CapabilityofScientificand
TechnologicalResearch
Score
10
8
PartnershipandInteractive
Relation
6
Entrepreneurshipand
InnovationCulture
4
2
EconomicalContributionand
Commercialisation
0
2012
2013
2014
2015
Years
AccordingtoEntrepreneurandInnovativeUniversityRankinginTurkey,theperformanceofSakaryaUniversity
showpositivetrendsover4yearsinlinewiththeprogressofitsorganisationalexcellence(max.score:25)
SakaryaUniversityEsentepeCampus
54187Serdivan,Sakarya,Turkey
www.sakarya.edu.tr
danismaburo@sakarya.edu.tr
Excellence Awards
Sanitas Hospitales
Prize Winner in Succeeding through the
Talent of People
SanitasGroupisspecialisedin
healthcare
and
social
healthcare services. The
group is made of the
following
organisations:
Sanitas Insurance, Sanitas
Hospitals,SanitasResidential
and Sanitas Healthcare
Services.
Sanitas Hospitales (SH) is
responsibleformanagingthe
hospitals
infrastructure
within the Group. SH’s own
network is composed of 4
hospitals, 20 multiͲspeciality
centres and Sanitas Acude
(emergencycareathome).
YouwonaprizeforSucceedingthroughtheTalentofPeople.Whatisitthatyoudothatmakesyou
sospecial?
Inspiring leadership from the top management drives Sanitas Hospitales in its journey to a clear
corporatestrategy(Bupa2020Vision)anditsstrategicgoals,encouragingpeopletochallengingresults
andbeambassadorsofcontinuoushighlevelperformance.
Wevalueouremployeesandunderstandthattheyareoneofourcriticalsuccessfactors.Confirmedby
people perceptions, we have created a culture where peoples’ dedication, skills and talents are
supported,measuredandvalued.
We engage workforce to excellence on many fronts: “Everyday Hero” programme; annual Global
People Survey, with action plans per location; training plan created from employee feedback and
alignedtoourstrategy;SanitasSMILEprogramorientedtoemployeehealthcare,etc.
Andthesecretofsuccessinalltheaboveistohavethenecessarytalentandadvocateacultureof
sharedleadership,orientedtothevaluesthatdefineusasacompany.
ThisisnotthefirsttimeyouareintheExcellence
AwardsProcess;whathaveyoulearnedthrough
thisprocess?
Theapplicationoftheexcellenceconceptsandthe
EFQM Model is helping us at all levels, from
managementtoprofessionals,toimproveaspects
of our service, and other as strategic guidance,
process management, communication… that aid
effectivenessandefficiency.Thegreatadvantage
istohaveadiagnosiswithabalancedviewofthe
differentaspectsofthecompany.
Page|22
Eachoftheinternalandexternalassessmentshas
givenusanoverallviewofstrengthsandareasfor
improvementonwhichwehaveworked.Analysis
ofenablersͲresultscauseͲeffectrelationships,and
comparisonwithbestreferenceshavebeencrucial
fordecisionͲmaking.
The Excellence Awards process has given us a
highly experienced international
team vision, and new dimension
prospectsofveryhighvalueinour
aim to be a reference in the
sector, not only in Spain but
worldwide.
HowhastheuseoftheModelimpactedyourbottomline,customerresultsorpeopleresults?
SanitasHospitaleshasusedtheEFQMModelsince2009.Theimpactistangibleinboththeenablers
andinthespecificoutcomesrelatedtoimprovementprojects.Wehaveimprovedinleadership,people
management,riskmanagement,strategicmanagement,internalcommunication,serviceandcustomer
results,externalimage,keycompanyresults,etc.
The EFQMassessmentshaveconfirmedthatthefocusofoursustainabilityandgrowthstrategiesis
correct.Weareconfidentthatwewillseeevenmoreimpactonbusinessresultsinthecomingyears.
Howdidyoustartyourjourneytowardsexcellence?
Sanitas Hospitales has always developed and implemented approaches and tools in pursuit of
excellenceinourservices,asahealthcareprovider.Sinceourbeginningwehadinplacetoolsoriented
to corporate leadership, people management, process effectiveness and efficiency, and above all, a
highqualityservice.Externalrecognitionsrevealourlevelofexcellenceinmanyaspects.
Throughout the years, we have developed systems and facilities which comply with the highest
internationalstandards,maintainingcontinuousinvestmentsinleadingedgetechnology.Thisstrategy
hasbeendefinitelystrengthenedwhenin2009wedecidedtoapplytheEFQMModelandassessments
astoolsforexcellence.Sincethen,wehaveseensignificantprogress.
Numberofuniquepatients
OverallSatisfaction
SanitasHospitales
c/RiberadelLoira52.28042Madrid,Spain
wwww.sanitas.es
Excellence Awards
VAMED-KMB
Prize Winner in Adding Value for
Customers
VAMEDͲKMBisasubsidiaryofVAMED,theleadinginternationalproviderofafulllineofservicesfor
hospitals and other healthcare facilities. VAMEDͲKMB, with its highly qualified staff (about 1,000
employees) and a turnover of €122 million in 2014, is a competent partner in Vienna’s healthcare
system. It provides valuable and sustainable operations management services and realises projects
during onͲgoing hospital operation. VAMEDͲKMB has maintained the Vienna General Hospital ever
sinceitsconstruction.
IfyouhadtostartagainwiththeEFQMModel, YouwonaprizeforAddingValueforCustomers.
Whatisitthatyoudothatmakesyousospecial?
whatwouldyoudodifferently?
VAMEDͲKMB has been following the excellence
pathsince2003andoverallourapproachproved
successful. We have turned our customer into a
vitalpartneronourpathtoexcellenceandhave
beenamongthefirstcompaniestotrainitsentire
management,fromthemanagementboardtothe
firstandsecondreportingline,asEFQMinternal
assessors. The feedback report of our recent
externalassessmentstates:"Theguidingprinciple
'from people excellence for people' is truly
integratedinVAMEDͲKMB'sDNA,henceensuring
thatthemainpurposeofallactivitiesistoensure
the satisfaction of the main customer as well as
the welfare of employees." VAMEDͲKMB has
received nine national and international awards
includingfourrecognitionsasPrizeWinnerinthe
EFQMExcellenceAwards.
VAMEDͲKMB has ensured uninterrupted
operationsoftheViennaGeneralHospitalsinceit
was opened to the public in 1991. We have
developed our contractual partnership with the
Vienna General Hospital based on a Quality
Standards Handbook containing the mutually
agreedonperformancetargets.Furthermore,we
have institutionalised communication and
cooperationplatformsonvariouslevelstoalways
beuptodatewiththeneedsofourcustomer.We
have recently started a joint innovation
management
platform
together with our customer in
order to benefit from the
knowledgeofall11,000staff.
Page|24
What has been the biggest
benefit VAMEDͲKMB has gained
fromusingtheModel?
Ourexcellencepathisanintegral
part
of
our
contractual
partnership with the Vienna
General Hospital and has
supported a trustful relationship.
Inadditiontoourannualinternal
assessment, our customer also
assessesVAMEDͲKMBonayearly
basis. This provides us with
valuable feedback on top of the
information we gain from the
communicationplatformsandthe
regularcustomersurveys.
WhatdoesthefuturelooklikeforVAMEDͲKMB?
Thedemographicchangeandbudgetarynecessitiesurgecarriersofhealthfacilitiestotakeadaptive
measures.VAMEDͲKMBiswellpreparedtosupportthesemeasurestakingresponsibilityforoperations
management services and project realisations, thus pursuing our organisation’s vision "to be the
accompanyingpartnerincreatingthefutureofVienna'shealthcaresystem."
VAMEDͲKMBKrankenhausmanagementund
Betriebsführungsges.m.b.H.
Spitalgasse23,1090Vienna,Austria
www.vamed.com
vkmb@vamed.com
Excellence Awards
General Directorate of IETT
Enterprises
Finalist
7stanbulElectricityTramwayandTunnel(7ETT)EnterprisesGeneralDirectorateisapublicinstitution
operatingunder7stanbulMetropolitanMunicipalityandoffersurbanpublictransportserviceswithin
thecityboundaries.IETT,servingthepeopleateverycornerofthecitywithmorethan12.000stops,
carries everyday 3.7 million passengers on the 725 bus lines with 3.000 of its own buses and 3.500
privatebuses.IETTprovidespublictransportservicesonbuslinesalongthespineofthecity,24hours
a day, with 480 metrobus operating with 10 maintenance depots, 4 parking garages and an engine
overhaulworkshop.
Why did you initially choose to use the EFQM It is related to the expectations of all
ExcellenceModel?
stakeholders
OneofthesevengoalsinourfiveyearsStrategic It is a topͲlevel framework providing
implementation of other management
Plan prepared in 2012 is ‘’Excellence in
systemssuchasISO9001,ISO14001,andISO
ManagementSystems’’.Atthispointtherewasa
50001etc.inharmony
need for a comprehensive assessment system
thatwouldshowwherewewereinthejourneyof excellence. This requirement led 7ETT to the What is the one thing other organisations can
introduction of the EFQM Excellence Model. learnfromyou?
Factors allowing us to adopt the Model can be ‘’Vehicle Purchasing and Operating Model’’
summarisedasfollows:
executedinourdepotsandconsideredworthyof
It’saneffectivediagnostictoolthatreportsto ‘’Business
Model
the top management about how to operate Innovation Award’’ in
onactivities
UITPWorldCongress,
Itcoversallfunctionsandallactivitiesofthe
institution
Page|26
Geneva2013,isagoodpracticeofIETT.
Maintenanceandrepairofthe1705vehiclespurchasedin2012and2013istheresponsibilityofthe
manufacturers.Anapproachcalled"DepotOperatingModelandControlMethod"wasdevelopedin
ordertoenabledifferentcontractorsindifferentdepotstoworksystematicallyandinharmony.
Allthecriticalpointsinthegarageactivitiesaredeterminedbyanindependentcompany.Itperforms
mysteryandopeninspectionsunderthename"thirdͲpartysupervision".
Thus, standard implementation of the maintenance system performed by the different depot
contractorsisguaranteed.
Howdidyoustartyourjourneytowardsexcellence?

2007:Thefirststrategicplan
2009:InitiatingProjectManagementapproachtomobilisetheentrepreneurialspirit
2010:IntroducingProcessManagementapproach
2011:StandardisationprocessbeganwithapplicationofISO9001,ISO14001andOHSAS18001.
Todaytwelvemanagementsystemstandardsareinpractice
2011:Initiatingacompanywidebenchmarking
2012:ThefirstselfͲassessmentinitiativebasedonEFQMExcellenceModel
2013:BecomingamemberofIBBG(InternationalBusBenchmarkingGroup)tocomparekeyresults
2013:PublishingGRIA+SustainabilityReport
2013:BecomingafinalistinTurkeyExcellenceAwardprocess
2014:BecomingaPrizeWinnerinTurkeyExcellenceAwardProcess
IETT continues its journey to excellence participating in both the European and Turkish Quality
Movements.
CustomerSatisfactionRates(%)–ProductandServiceValue
IETT
Comparison1
Comparison2
TARGET
80
67.3
65.4 55.9
61
60 58 61
58
58
56.8 60.2
60
49
40
20
0
2011
2012
2013
2014
2015
Thecustomersatisfactionlevelofbuspassengersincreasedbyvirtueofimprovementactionssuchasprocurement
ofnewsmartbusesaccessiblefordisabledpeople,ensuringadeclineinthefleetageandincreasingthenumber
ofnaturalgasͲfuelledvehicles.Trainingsprovidedtothedriversonsubjectslikepublicrelations,communication,
stress management and safe driving techniques madeapositive impact on passengers’ perception. Increasing
number of dealers, AVMs and Application Centres where passengers can purchase electronic tickets and load
creditsareotherreasonsfortheelevationinsatisfaction.Metrobussatisfactionratewaselevatedfollowingthe
studies for implementing a flexible planning system based on passenger demand. Interactive passenger
informationsystemwasafactorforpositivetrendaswell.
GeneralDirectorateofIETTEnterprises
bahkuluMah.ErkanͲŦHarpSok.No:2Tünel,34420
BeyoŒlu/7stanbul,Turkey
www.iett.gov.tr
iett@iett.gov.tr
Excellence Awards
Finalist - 2015 Page|27
Geriatrische Gesundheitszentren der
Stadt Graz
Finalist
Fotocredit
©Pichler/GGZ
The Geriatric Health Centres of the City of Graz (GGZ) are a nonͲprofit, public service organisation
operatinginthepublichealthandsocialservicessectorasamunicipalenterprise.Theyprovidearound
20graduatedcareformsforpatientsandelderlypeople.TheyconsistoftheAlbertSchweitzerClinic,
AlbertSchweitzerHospice,AssistedLivingand4Nursinghomes.Thereareintotalabout800patients,
residentsordayͲcareͲpatients.
How did you start your journey towards
excellence?
Westartedourjourneytoexcellenceattheturn
of the century. Since then, we have improved
every part of our company. We renewed the
whole infrastructure (buildings, technologies,
etc.) and integrated management methods like
BSC, a complaint management and we founded
theAlbertSchweitzerInstituteforGeriatricsand
Gerontology with focus on research, education,
knowledgemanagementandconsultingin2014.
TheBusinessProcessReengineeringapproachhas
been used to design new products (new and
innovativecarefacilities).In1999wehadtwocare
facilitiesandtodayweofferapproximatelytwenty
differentcarefacilitieswhichareneedͲbasedand
affordable(westilldevelopnewones).Thehealth
expertsdecidetogetherwithpatientsandreferral
doctorsthebestpointofcare.
These are the crucial factors of being one of the
bestgeriatrichealthcarecentresofEurope.
This is the first time you apply for the EFQM
Excellence Awards; what have you learned
throughthisprocess?
After 15 years reorganising our whole company,
we decided to participate at the Austrian
ExcellenceAward2014.Wewonthiscompetition
andasalogicalnextstepweappliedfortheEEA.
Our innovation strength is inspired by the
Fundamental Concepts of Excellence and we
realise at which stage of organisational
developmentweare.Duringtheprocessthemulti
professional teamwork was enforced and
employees got a very good overview of the
company. This was quite a
bigsuccessforus.
Page|28
What has been the biggest benefit
GeriatrischeGesundheitszentrenderStadt
GrazhasgainedfromusingtheModel?
ThebiggestbenefitofusingtheModelwas
andisthesystemicapproach.You haveto
followtheManagementcycle(RADARlogic)
inthemostimportantpartsofthecompany.
The idea is quite good and easy to
understand but the consequent use in all
areas in the company is the big challenge.
TheModelhelpedustoidentifyopencycles
whichweareclosingnow.Anotherbenefit
fromusingtheModelwasthesystemicuse
ofbenchmarksandtargets.Ourcontrolling
departmentfoundnewbenchmarkpartners
tocompareresults.
Fotocredit
©Pichler/GGZ
Patientsatisfaction
Employeesatisfaction
Patients evaluate the company in 13 categories (e.g. Employeesatisifactionshowsaverypositivetrendover
care,medicine,catering,etc.).Scale:1Ͳ5.
thelast6years.Scale:1Ͳ5.
ReͲintegration/homedischarge
Carefacilities(productdevelopment)
Acutegeriatricsandremobilisationtreatmentaimsat
home discharge, and this is the most economic and
desirable outcome. After 3 weeks nearly 80% of our
patientsaredischargedtotheirhomes.
The GGZ as a competence centre for geriatrics and
gerontology aim to provide comprehensive geriatric
care encompassing needsͲbased, graduated service.
Around 20 products were developed to have suitable
carefacilitiesforalotofdifferentpatientͲgroups.
GeriatrischeGesundheitszentrenderStadtGraz
AlbertSchweitzerKlinik
AlbertͲSchweitzerͲGasse36,8020Graz,Austria
http://www.ggz.graz.at
ggz.office@stadt.graz.at
Excellence Awards
Metsä Fibre Oy
Finalist
Metsä Fibre is a worldͲleading
producerofsoftwoodpulp.Our
products–sustainablyandcostͲ
efficiently produced softwood
and birch pulp – are developed
for the production of highͲ
quality tissue and printing
papers, specialty products and
board.
Our sales is approximately EUR
1.3billion,andweemployatotal
of about 850 people. Metsä
FibreispartofMetsäGroup.
WhathavebeenthehighlightsonyourjourneytowardsExcellence?
MetsäFibrehasbeensystematicallyworkingtowardsExcellencesinceitadoptedacustomerͲfocused
process management model in 2000. Since then, the company has been concentrating on its core
competences–thatis,theproduction,developmentanddeliveryofpulpproductsandcooperating
withcustomers,offeringproductsandservicesthatcreateaddedvalue.
EFQMassessmentshavebeencarriedouttosupportdevelopmentatMetsäFibresince2004.These
assessmentshaveresultedindevelopmentmeasures,andithasbeenwonderfultoseehowallofour
employeeshaveembracedthecultureofcontinuousimprovement.
MetsäFibrehasreceivednationalrecognitionforitsqualitymanagementwork:thecompanywonthe
ExcellenceFinlandcompetitionin2012andtheQualityInnovationoftheYearcompetitionin2012and
2013.
Systematicqualitymanagementworkhasgeneratedexcellentoperatingmethods,suchasstrongsafety
management and the key account management model, which creates added value for customer
relationships.
ThisisthefirsttimethatyouapplyfortheEFQM
Excellence Awards. What have you learned
throughtheAwardAssessmentprocess?
Our decision to enter a EuropeanͲlevel
competition has created a great deal of
enthusiasm and pride among our employees,
which is reflected in positive energy in
operationaldevelopment.
Although preparing the application felt like a
majorproject,thefeedbackfromemployeeshas
been positive and
the management
document will be
utilisedintraining.
Page|30
Theassessmentvisits,carriedoutbyateamofexperiencedassessors,easilymetourexpectations.Our
goalfortheassessmentvisitswastoreceivefeedbackforfurtherdevelopment.Thereportprovidedus
with valuable information about
development needs and also included
perspectives that were new to us. In
addition, participating in the Excellence
Awards has increased our understanding
ofwhereweareonourdevelopmentpath
right now. We have actively been
engaginginqualitymanagementworkfor
years,butwestillhaveplentyofroomfor
improvement.Wearelookingforwardto
our feedback discussion with the
assessors. After that, we will continue to
enhanceourbusinessexcellencewithnew
vigour.
Whatistheonethingotherorganisationscanlearnfromyou?
One of our strengths at Metsä Fibre is our corporate culture, which is characterised by strong
collaboration and continuous improvement. Our employees are highly motivated and committed to
workonourstrategyinthelongterm.Communicationisopenthroughoutthecompany,andinteraction
betweenmanagersandemployeesisstraightforwardandcontinuous.Forexample,theMetsäFibre
managementgroupworksinvariouslocationsonaregularbasistoensureourstrategyisimplemented
inpracticeandtofacilitatediscussionandinteractioninallthecompany’soperations.
AverageDailyProduction
Totaleffluentflow(m3/pulptonnes)
Dailyproduction(tonnesofpulpperday)isoneofthe
key performance indicators for Metsä Fibre. This
indicatorishighlyreflectiveofthecultureofcontinuous
improvement at the company. Operations are
developedandimprovementsareimplementedaspart
of dayͲtoͲday work. Old production records are
challenged, and new ways to improve production
efficiencyaresoughtsystematically.
Total effluent flow (m3 per tonne of pulp) is an
important indicator in terms of corporate social
responsibility, reflecting our commitment to reducing
theenvironmentalimpactofouroperationsinlinewith
sustainabilitygoals.ThedottedlineillustratestheBest
AvailableTechnology(BAT)limitsconfirmedbytheEU.
Metsä Fibre’s systematic, longͲterm development
operations have led to decreases in process water
consumption,whichisnowevenclosetotheBATlower
limit.
MetsäFibreOy
P.O.Box30,FIͲ02020Metsä,Finland
feedback.metsafibre@metsagroup.com
www.metsafibre.com
Excellence Awards
Pierburg Gestión S.L., Pierburg
Systems S.L. & Pierburg S.A.
Finalist
PierburgGestiónS.L.,PierburgSystemsS.L.andPierburgS.A.aremanagement,productionengineering
andproductionsubsidiariesoftheGermanGroupKSPG,Pierburg,aworldwideleaderinthedesign,
developmentandproductionofautomobilecomponents.
Withannualsalesinexcessof€165millionand374workforces,theSpanishsubsidiariesofPierburg
holdsapositionasaleaderintheautomotivemarketthankstotheircompetenceinthedevelopment
andconstructionofassemblymeansandproductionofcomponentsforemissionsreductionandair
management.
Why did you initially choose to use the EFQM Whatisthe onethingother organisationscan
learnfromyou?
ExcellenceModel?
PierburgS.A.beganusingtheModelover12years The evolution of the European directives on
ago.Atthattime,forecastswereforstronggrowth, exhaustgasemissionsledtothedisappearance
and we wanted to manage the company with the ofourmainproduct,thecarburetor.
mostadvancedtoolsandmethodsinmanagement. Tomoveforward,PierburgSAreinventeditself
For that reason, we took the decision to use the with regard to product, process and also
EFQMModelasareferenceforimprovement.The managementmodel.
Model provides a structured approach and The carburetor crisis was only possible to
identifies the strengths and weaknesses of the overcome thanks to the motivation and
involvementofalltheemployeesfromPierburg.
organisationforitsimprovement.
Someclearexamplesofthisinvolvementarethe
Now,twelveyearslater,whatwecansayisthatthe
Model has driven us even more than before to a goodpracticesdevelopedalongthetimeasfor
common goal, which is the continuous exampleour5Smethodology,energyefficiency
improvementofourcompany.Onlybyputtingour and TPM program and our continuous
hearts and passion into everything we do, we will improvement
philosophy. ensuresustainableresultsovertime.
Page|32
ThisisthefirsttimethatyouapplyfortheEFQMExcellenceAwards.Whathaveyoulearnedthrough
theAwardAssessmentprocess?
Thewholeprocesshasbeenanunforgettableexperience.TheexerciseofpreparingtheManagement
Documentandtheassessmenthasprovidedtousabetterunderstandingofourorganisationtoalarge
numberofpeoplefromallareasandlevelsoftheorganisation.
Precisely this wide participation, has enabled the company to have a clear identification of our
strengths,butaboveallofourimprovementareas.
PierburgS.A.measurestheaddedvalueasthedifferencebetweencompanyrevenueandcomponentpurchasing
costs/person. In the last years Pierburg S.A. has been able to maintain a sustained positive trend, mainly
attributable to the philosophy of continuous improvement deployed companyͲwide. Results and factors which
impactthisindicatorincludeproductivity,costofcomponentsandrawmaterials,energyefficiency,qualitycosts
andawhiteͲcollaremployeebaseadjustedtotheneedsoftheorganisation.
PierburgGestiónS.L.,PierburgSystemsS.L.andPierburgS.A.
BarriodeMatienas/n,EͲ48220Abadiano,Bizkaia,Spain
info@es.kspg.com
www.pierburgͲsa.es
Excellence Awards
SCLE SFE
Finalist
SCLESFE,aCofelyIneo’ssubsidiaryintheENGIEgroup,isbasedinthesouthofFrance.Itisspecialised
inthedesign,manufacturingandthedistributionofproducts,systemsandservicesforthehighͲvoltage
transformersubstationsautomatismsandforrailwaysignallingsystems.Itsbusinesssegmentsarethe
powerdistributionandtransmissiongrid,plantsgeneratingrenewableenergy,urbanandrailtransport
network,industry,tertiarysectorandlocalauthorities.
ThisisthefirsttimethatyouapplyfortheEFQMExcellenceAwards.Whathaveyoulearnedthrough
theAwardAssessmentprocess?
First of all, we faced the challenge of writing the Management Document: it was a wonderful
opportunitytoextractourbestpracticesandresults.Thistaskreallybroughtpeopleclosertogether
andtheteaminvolvedintheprojectwasenthusiastic!Weunderstoodwhenwemettheassessment
teamhowdifficultitistogiveaclearpresentation,reflectingexactlyouractivities,ourmajorissues…
Duringtheassessment,welearnedthatweneededtobeexhaustiveandefficientbecausethetime
goesbysofast.Thereportandthefacetofacemeetingwiththeassessorsarefundamentaltocapture
ourimprovementopportunities.Forus,it’sanewstart!
What is the one thing other organisations can adventure dedicated to the sustainable
development.Alotoftoolshavebeenimaginedto
learnfromyou?
cultivatetheteamspirit!Andwhatis
How to transform our coͲworkers into a strong essential is that customers and the
andcohesiveteam!
other stakeholders feel this
Thevaluesaredeeplyembeddedinpeople’smind atmosphere,whereeachcoͲworker
and the management team exemplarity is canfulfilhim/herself. essential.WorkingatSCLESFEisahuman
Page|34
WhydidyouinitiallychoosetousetheEFQMExcellenceModel?
WestartedtoimplementtheEFQMExcellenceModel8yearsago,for
severalreasons:
Todifferentiateourcompanyfromourcompetitors;
TocultivateourimageinsideourGroup;
Tostrengthenourimprovementcapability;
Tomeasureourenhancementdynamic;
Totakeintoaccountallourstakeholders;
Tosharebestpracticeswithotherusers;
TocompareourperformanceatEuropeanlevel.
We were also convinced that it was more efficient to base our
developmentonastrongmodel,designedbyworldͲrenownedexperts.
Wedidn’twanttoimprovise.
SCLE SFE guarantees a doubleͲdigit
growthofitsturnover,intherangeof
20% per year. This result, steady for 5
years, is the consequence of an active
R&D policy, increasing the company
offerfromyeartoyear.
SCLESFEmakeseveryefforttocreatea
healthy competition among people,
favourable
to
the
company
performance,andwantstomaintaina
soundworkatmosphere.
Toguaranteepeople’swellͲbeing,SCLE
SFE regularly conducts surveys by
questionningthemontopicsrelatedto
theirmissions(interest,training,salary)
andalsototheworkatmosphere(pride
in belonging, work conditions and
atmosphere)andconciliationofprivate
andprofessionallife.
Since2005,theoverallsatisfactionlevel
has remained high, thanks to the
deployment of a workplace of quality
of life. The clear wish to manage all
employees equitably and the
communicationprocessdeployedinthe
wholecompanyalsocontributetothese
results.
SCLESFE(CofelyIneo)
25chemindePaléficat,BP30407,31204TOULOUSEcedex2,France
www.scleͲsfe.fr
contact@scle.fr
Excellence Awards
Thank You!
EFQM would like to acknowledge and thank the following people and their organisations for their
workand contribution totheEFQMExcellenceAwards2015.TheAwardsprocesswould notwork
withouttheircommitmentandprofessionalism.
The Jury Members 2015
TheEFQMExcellenceAwardsJuryiscomposedofhighprofile,highlyrespectedpeoplefromtheworld
ofbusiness,publicserviceandacademia.Theydeliberateonwhichapplicantsaretherolemodels
others should aspire to learn from. In turn, they independently decide which of the participating
organisationsreceiveanEFQMExcellenceAwardorPrize.
BobBarbour,CEO,CentreforCompetitiveness(Ireland)
TorbenBraendgaard,GeneralManager,PompesGRUNDFOSS.A.S.(France)
VittorioCesarotti,ProfessorofIndustrialManagemenetandQualityManagement,Universita’
diStudidiRoma“TorVergata”(Italy)
DavidMills,CEO,RicohEurope(UK)
The Awards Assessors 2015
PleasenotethatthepeoplewhosenameisinanorangeboxaretheAssessmentTeamLeaders.
RafaelAbajo
ThomasBäuerle
HenkBijl
JoseCalvo
GeorgiosChristodoulou
PaulEvans
MarcGernaey
MiaGoetvinck
StefanHagmann
AndreHaynes
HakanKilitcioglu
IanMay
Page|36
JoséMorais
LauraSalasco
CelalSeckin
EnricoTosco
KarinWalter
EmanAbulibdeh
ElmarAschauer
DoganAtik
ValdasAusiejus
EhrtfriedBaeumel
TugceBalarisi
RalfBaral
NiklasBlomqvist
DetlevBohle
MattByrom
PatriciaCarvalho
AgnieszkaCebrat
ClaireChampel
MarianoCilenti
IanClarke
JohnColyer
JeanͲMarcCordonnier
SerafinCuenca
AndreasDalluege
Carlosd’Anglade
PavlinaDigna
JacobDirks
NeilDonovan
Page|37
CiaránDoran
KristinaSchiffer
UrsulaElHage
KlausGarbers
JuanGarcíadelValle
RobertGarnier
HalukGozuyilmaz
UrosGuncar
ThorstenHerberger
BarrieHoward
AngelaHowarth
ReginaHummelsheim
AndreasIoannides
PatrickJezequel
NorbertKaiser
TarasKalyta
LisbetKarlsson
ShaunKnights
MartaLabayen
DominicLang
GerhardLeu
JohnMacdonald
PatrickMeurgey
HenrikMichelsen
Isra’aMobideen
HeikkiNiemi
MauroNorbedo
MariaNovo
Page|38
ZsoltNyeste
TulinOgrak
BrittͲMarieOlsson
JaimePereira
ChristophePerrin
LarsPersson
JanͲHendrikPeters
JorgeReviriego
NicholasReynolds
MarleneRosario
PierreRosset
SonjaRoth
IsaacRozenberger
XavierRubiralta
JördisSchmidt
ThomasSchosse
VincentSchu
WolfgangSeifert
OlegSmertin
NikolaSopar
AnthonySpanos
UweSpiegel
CorradoSquarzon
KarenTouborg
JanͲNiklasTöws
LaurentTroquet
GerdUckermann
GunayUskudar
Page|39
KoenraadVanCoillie
AndrevanderGeest
OliverWolf
SusanneZaglauer
FilipEchelpoel
GeorgeWilson
Thank you!
Page|40
Recognised Organisations
August 2014 – July 2015
EFQM Recognised for Excellence 5 Star
Austria
Arbeitsmarktservice
BKSBankAG
BlattariaBetriebshygienegesmbH
FachhochschuleCampusWien
KostweinHoldingGmbH
MagistratderStadtWienͲMagistratsabteilung48,
BA6.1MüllͲundAltstoffsammlung
PollmannAustriaGmbH
SENOPLASTKlepsch&Co.GmbH
technosertelectronic
VBVVorsorgekasseAG
WIFIKärntenGmbH
Belarus
BiocomLtd.
JV"FreBor"Ltd.
Cyprus
UniversityofNicosia
CzechRepublic
AHOLDCzechRepublica.s.
HyundaiMotorManufacturingCzechs.r.o.
Finland
FujitsuFinlandOy
France
AeroportsdeLyon
CNIEG(CaissedeRetraitedesIndustriesElectriques
etGazières)
WEAVE
Germany
BMWGroupPlantMunichTM
flowconsultinggmbh
H+LBaustoffGmbH
LWLKLinikPaderborn
MDKBerlinͲBrandenburge.V.
MünchnerVolkshochschuleGmbH
RobertBoschFahrzeugelektrikEisenachGmbH
SFZFörderzentrumgGmbHmitdenverbundenen
UnternehmenSFZBerufsbildungswerkfürBlinde
undSehbehinderteChemnitzgGmbHundSFZ
CowerkgGmbH
VHSReckenbergͲEmsgem.GmbHu.FAREgGmbH
WeissesBräuhausMünchenGmbH&Co.KG
Greece
VivechromS.A.
Ireland
CrownePlazaNorthwood
Italy
AZBͲCOOPERFORM
AziendaProvincialeperiServiziSanitariͲTrento
VerbandderVolkshochschulenSüdtirols
Kazakhstan
«NationalScientificMedicalResearchCenter»,
JointStockCompany
Lithuania
JSC"Kvalitetas"
RussianFederation
Children’sClinicalHospitaloftheHealthMinistryof
theRepublicofTatarstan
JSCPermScientificͲIndustrialInstrumentMaking
Company
LLCCocaͲColaHBCEurasiainthecityof
Ekaterinburg
LLCCocaͲColaHBCEurasiainthecityofOryel
Northern(Arctic)FederalUniversitynamedafter
M.V.Lomonosov(NArFU)
SverdlovskRegionalMedicalCollege
Spain
ABENGOAͲRecursosHumanos
AbertisTelecom
AdministradordeInfraestructurasFerroviarias
AeropuertoAdolfoSuárezͲMadridBarajas
BibliotecaCRAIDulceChacón
BibliotecaUniversitariadeGranada
CasviBoadilla,S.A
ColegioBase,S.L.
ColegioM.Peleteiro
ColegioPurezadeMaría
ColegioRamónyCajal
ColegioSalesianoSanJuanBoscoͲPuertollano
ColegioVirgendeMirasierra
CorporaciónAlimentariaPeñasanta,S.A.(CAPSA)
ENAGÁS
EULENServiciosSociosanitarios,S.A.
FREMAP,M.A.T.E.P.S.S.
GrupoBancoSabadell
GrupoCLH
GrupoUmivale
HospitalUniversitariodeGetafe
Page|41
LíneaMadridͲAyuntamientodeMadrid
OficinadeCooperaciónUniversiatria
ThyssenKruppNorte,S.A.
UniversidadEuropeadeMadrid
Vasbe,S.L.
Turkey
AnadoluUniversitesiMuhendislikFakultesi
CocaColaIcecekA.S.TedarikZinciri
EgeBolgesiSanayiOdasi
FicosaOtomotivSan.veTic.A.S.
T.C.TiryakiHasanPasaIlkokuluͲOrtaokulu
UludagUniversitesiGemlikAsimKocabiyikMeslek
YüksekOkulu
UnitedKingdom
ArrivaTrainsWales
AshtonCommunityTrust
ChilternRailwayCompanyLtd
CircleHousingWherry
CityofGlasgowCollege
Page|42

CrossCountryTrains
DBRegioTyneandWearLtd.
EastMidlandsTrains
FirstTransPennineExpress
GreaterManchesterFire&RescueService
LondonMidland
LOROL
MerseyrailElectrics2002Limited
MoyParkCraigavonCoated
NorthernRail
NorthumbrianWaterLimited
PhoenixFutures
TriangleHousingAssociationLtd
SiemensHealthcareDiagnosticsManufacturingLtd
Siemensplc,RailSystems
SiemensMagnetTechnology
SouthWesternRailway(AnAlliancebetween
StagecoachSouthWesternTrains&NetworkRail
Wessex)
TheWiseGroup
Albania
UBTͲUniversityforBusinessandTechnology
Austria
ISOSPORTVerbundbauteileGmbH
LandesklinikumGmünd
LKHͲUniv.KlinikumGraz,KlinischeAbteilungfür
EndokrinologieundStoffwechsel
RTAGmbH
SonnleitnerGmbH&CoKG
VolkshochschuleGötzis
WEBWindenergieAG
Belgium
KoepelvandeVlaamseNoordͲZuidbewegingͲ
11.11.11vzw
Colombia
ColegioCristoReyBogotá
ColegioElCarmenTeresiano
ColegioHispanoamericanoCondeAnsúrez
ColegioSanViator
ColegioTilatá
FundaciónColegioSanTarsicio
CzechRepublic
KrajskyuradLibereckehokraje
Stredniodbornaskolamultimedialniapropagacni
tvorby
Ecuador
UnidadEducativaBilingüeTorremar
UnidadEducativaTomásMoro
Finland
AmmattiopistoLuovi
BotniaMillServiceOyAb
Helsinginkaupungintarkastusvirasto
HKLͲRaitioliikenne
NokiaNETCFOOGOPSMOOulu
Riistavuorenmonipuolinenpalvelukeskus
France
ENDRESSetHAUSERDépartementService
AFNIC
LaPosteͲBrancheServicesCourrierColis
Germany
BankwitzArchitekten
DGBͲBildungswerkNRWe.V.
HARTINGElectronicsGmbH
HoeschHohenlimburgGmbH
IhrKöniglicherCampingparkSanssoucizu
Potsdam/Berlin
LZͲCateringGmbH
OBIBaumarktFrankenGmbH&Co.KG
OBIBaumarktFrankenGmbH&Co.KGMarkt
Ansbach
Feuchtwangen
Fürth
NürnbergLeyherStr.
NürnbergNord
NürnbergRegensburgerStr.
Pegnitz
Schwabach
Schwarzenbruck
Weißenburg
OBIBaumarktRegnitztalGmbH&Co.KG
OBIBaumarktRegnitztalGmbH&Co.KGMarkt
ErlangenKurtͲSchumacherͲStraße
ErlangenͲNeumühle
Forchheim
Höchstadt/Aisch
Neustadt/Aisch
WBSTrainingAG
Greece
IouliaandIreneTsetiPharmaceuticalLaboratories
S.A«Intermed.S.A»
V.KAFKASS.A
Italy
BildungshausLichtenburgNals
Netherlands
ROCHorizonCollege
Poland
MPWiKWroclaw
RussianFederation
SiberianStateIndustrialUniversity
Slovenia
EuroplakatD.O.O.,Ljubljana
FakultetazazdravstvoJesenice
Univerzitetniklini?nicenterLjubljana
Page|43
Spain
AbengoaSolarEspaña
AcademiaAudiomeca
AcademiadelTransportistaͲAT
AcademiaRipollés
AcciónLaboral
AdalidInmark
ADAMSFormación
AdejeImpulsa
AdministraciónConde,S.L.
AKACENTERFormaciónOcupacional,S.L.
AlsaGrupo,S.L.U
AnuschehMissaghianSchirazi,S.L.
AQUINUVE
AsociaciónCanariadeCentrosdeFormación
Profesional(ACEPRO)
AsociacióndeEmpresariosyEmprendedoresde
Lanzarote(AEEL)
AsociaciónparaelDesarrollodelTransporte
ASODEMA
Aula5CentrodeEstudios,SL
AulaTécnicaDeFormación(ATF)
AutoridadPortuariadeFerrolͲSanCibrao
CANARIASFORMA,S.L.
CentrodeEnseñanzasdeCanariasLiceo2000
CentrodeEspecialidadesPalmar,S.L.
CentrodeEstudiosAteneo,CEMOPS.L.
CentrodeEstudiosKUMA
CentrodeEstudiosMasterAnuschehdeCanarias,
SLU
CentrodeFormacióndeHosteleríayTurismode
Canarias
CentrodeFormacióndelPino,S.L.
CentrodeFormaciónEmpresarialAura
CentroDeFormaciónPadrePiquerͲMadrid
CentrodeFormaciónyNuevasTecnologías
CentroIntegradodeEducaciónSuperior
CentroInternacionalPolitécnico
CentroMenesianoSanPedroRegalado
CETRALSA
CírculoEmpresarialEibur
CNPEspaña,S.L.
COCEMFECyL
Col.LegiPadreDamiánSagradosCorazones
ColegioDulceNombredeJesús
ColegioNuestraSeñoradeLaPaz
COLEGIOSAGRADOSCORAZONES
ColegioSanJosé
ColegioSanJuanBautista
ColegioSantaMaríadelNaranco
ColegioVirgendelCarmen
CONFUER
CooperativadeEnseñanzaJoséRamónOteroSCM
DCDDistribuidoraCulturalS.L:
DepartamentodeSaluddeManises
DiputaciódeTarragona
DisaliaDiseñosGlobales,S.L.
EscueladeNegociosMBA,S.L.
EurocampusFormaciónYConsultoria,S.L.
EuropeadeFormaciónyConsultoría,s.L.
EventsAndActionEplus,S.L.
ExpertosenServiciosdeConsultoríaEXES/S.L.
ExploracionesRadiológicasEspecialesERESA
Page|44

FEMEPA
FormaciónOcupacionalCanaria,S.L.ͲFOCAN,S.L.
FORMASTUR,S.A.
FORMATECYL,S.L.
Fuerteventura2000
FundaciónCanariaICSE
FundaciónONCE
FundosaGrupo
G12GrupoEmpresarialdeServicios
GabinetedeRecolocaciónIndustrial
GrupoADF
GrupoATUͲAcademiaTécnicaUniversitaria,S.L.
GrupoATUͲATUAsesoríadeFormación,S.L.
GrupoATUͲCentrodeEstudiosSuperioresCYL,S.L.
GrupoATUͲMaríaÁngelesAlonsodeLaFuente,S.L
GRUPOCDM
GrupoelPilar
GrupoGesor
GrupoIMF
GrupoIsastur
GrupoMVR
GrupoPallantia
GrupoPostal
GUERPÍN,S.L.
HospitalElBierzo
HospitalUniversitarioInfantaCristina
ICADEPRO,S.L.
INCAEM
Infornavas,S.L.
INKLinguaServices
InnovaciónyDesarrolloLocal(IDEL)
InsforcaServiciosyFormación,S.L.
INSFORCAN,S.L.
InstitutoCanariodePsicologíayEducación
InstitutoCanarioSuperiordeEstudios
InstitutodeEducaciónSecundariaNº1
InstitutodeEnseñanzasTécnicasEducación
MultimediaSL
InstitutoEuropa,S.L.
InstitutoPolitécnicoCristoReyͲJesuitas
JoséÁngelCidRuzafa(EscuelaGeneraldeAzafatas)
M.G.&L.GrupoWallaby,S.L.U.
MinaPúblicaD'aigüesdeTerrassa,S.A.
MultimediaBusinessCenter,S.L.
OrganismoAutónomodeRecaudacióndeBadajoz
PapetteConsultingS.L.
ParcD'atraccionsTibidabo,S.A.
ProcessControlCentrodeFormación,SL
ProyectosEmpresarialesCanarios,S.L.U.
SERESCO,S.A.
ServeidelBOPBid`altresPublicacionsOficials
ServiciodeFormaciónyConsultoría,S.L.
ServiciosEducativoseInformáticosdeCanarias
UniversidaddeJaén
UniversidaddeSalamanca
UniversidadInternacionaldeAndalucía
UniversidadPolitécnicadeMadridͲServiciode
FormaciónContinua
Switzerland
AlterszentrumAmBachgraben,Allschwil/
Schönenbuch
BundesamtfürBautenundLogistikBBL
DigicompAcademyAGDigicompAcademySuisse
RomandeSA
HWZHochschulefürWirtschaftZürich
InterkantonaleHochschulefürHeilpädagogikZürich
MAKConsultingAG
SpitälerFrutigenMeiringenInterlakenAG
Turkey
BUROSITBuroDonanimlariTixaretSan.A.S.
DyoMatbaaMürekkepleriSanayiveTicaretA.S.
GemlikAsimKocabiyikMeslekYuksekOkulu
KARDEMIRKarabukDemirCelikSanayiveTicaret
A.S.
YazakiOtomotivSan.veTic.A.S.
UnitedKingdom
AuditandAssuranceServicesGroup(AASG)
CapitaBusinessServices
Cornerstone
FirstGreatWestern
HouseofCommonsͲDepartmentofFacilities
NationalExpressCoachesUK
NEWTEC
SiemensEnergyService/ServiceFossil(ESSF)
SouthEasternHealthandSocialCareTrust
SpringvaleEmploymentandLearning
SunChemicalLtd.
Page|45
Austria
autArKSozialeDienstleistungsͲGmbH
FHOÖManagementGmbH
LandesklinikumBadenͲMödling
Belgium
KingBaudouinFoundation
TRIAS
China
NokiaNETCFOOGOPSMOShanghai
NokiaNETCFOOGOPSMOSuzhou
Colombia
CentroEducativodeNuestraSeñoradelaPaz
ColegioBiffi
ColegioBilingüeAspaenGimnasioLosAlcázares
ColegioBilingüeJoséAllamano
ColegioCampoalegreLtda.
ColegioCardenalSanchaͲSanJosédeCúcuta
ColegioMilitarJoséAntonioGalán
ColegioRafaelPombo
ColegioSanMateoApóstol
ColegioSantaFranciscaRomana
ColegioSantaTeresadeJesús
ColombusAmericanSchool
GimnasiolaKhumbre
InstituciónEducativaDistritalMadreMarcelina
LiceoCampestreFacatativá
LiceoPupoJiménez
Ecuador
EcomundoCentrodeEstudios
Finland
EtuͲTöölöUpperSecondarySchool,Helsinki
Helsinginkaupunginrakennusvirasto
HelsinginkaupunginTyöterveyskeskus,Tyke
SabriscanOy
Germany
DiakonieGüstrow&DSGServiceGesellschaftmbH
NokiaNETCFOOGOPSMO
OPTIMALAG&Co.KG
P.KrückenOrganicGmbH
St.TheresienͲKrankenhausNurnberggGmbH
VolkshochschuleFürthgGmbH
WISAGSicherheit&ServiceHoldingGmbH&Co.KG
India
NokiaNETCFOOGOPSMOChennai
Ireland
DPFEngineering
Kazakhstan
JSC"KazTransGasAimak"
RSE"ScientificResearchInstituteofTraumatology
andOrthopedics"
Page|46
Portugal
InstitutodeInformática,I.P.
Slovenia
JAVNIHOLDINGLjubljana,d.o.o.
ŠolskicenterKranj
Spain
AcademiaUniversitariadeSalamanca
AFILCA
AFORECA
AFORO
AgenciaEstataldeEvaluacióndePolíticasPúblicasy
laCalidaddelosServicios
ASALMA
ASATA
AsociaciónProtectoradePersonascon
DiscapacidadIntelectualdeLasPalmas,APROSU
AustimoCádiz
AyuntamientodeCandelaria
C.B.FarhangTaheriAcademiaCanarias
CentrodeEnseñanzasPoliciales,S.L.
CentrodeEstudiosdelPrincipado,S.L.(CEP)
CentrodeEstudiosTecnológicosySociales
FranciscodeVitoria
CentrodeFormaciónCanario
CentrodeFormaciónPECRISER,S.L.
CETIRCentreMèdic,S.L.
ColegioBritánicodeAragón
ColegioInstituciónProfesionalSalesianaͲ
SalesianosCarabanchel
ColegioMaristasSantaMaríadeToledo
EscueladeNuevasTecnologíasTorresQuevedo
Europa2000
FacultaddeTurismodeOviedo
Femete
FormaAvilésS.L.
Formacionline,S.L.
FundaciónAltiusFranciscodeVitoria
FundaciónBaliaporlaInfancia
FundaciónDoceteOmnes
FundaciónFormaciónyEmpleoAsturias
FundaciónGeneraldelaUniversidadPolitécnicade
Madrid
FundaciónMetalAsturias
FundosaReciclalia,S.A.
GRUPOASPROSEAT
GrupoFormacionline
GrupoTecnoInte
HospitalElEscorial
IntegraldePrevención2000,SL
MTRoalmed,S.L.
MutuadeAccidentesdeCanarias
OvidaFormación,S.L.
RACONSA,S.L.(SanatorioConcheiro)
RedyserTransportes,SL
TalleresMancheño/S.L.
UniónSindicalObreradelPrincipadodeAsturias
UniversidaddeLaLaguna.ServiciodeTecnología
delaInformaciónyComunicación
UniversidaddeLaLaguna.ServicioGeneralde
ApoyoalaInvestigación
Viernes,CentrodeFormación
Switzerland
aprentas
FachstellefürSchulbeurteilung(FSB)
GewerblichͲIndustrielleBerufsschuleBern(gibb)
HEFTI.HESS.MARTIGNONI.
KantonLuzernDienststelleBerufsͲund
Weiterbildung
MRIMedizinischRadiologischesInstitut
PROCEDEͲManagementindierichtigeRichtung
RehaClinic
SBBCentreLoewenbergMurten
Turkey
DengeKimyaveTekstilSanayiveTicaretA.S.
KarabukUniversitesi
TurkiyeYesilayCemiyeti
UnitedArabEmirates
FamilyDevelopmentFoundationͲAbuDhabi,UAE
UnitedKingdom
CIRASConfidentialIncidentReportingAnalysis
System
DFPEnterpriseSharedServices
NorthAyrshireCouncil
NuͲTrackLtd
RTAIntlLtd
ScottishAutism
SEAP
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Committed to Excellence 2 Star
Austria
Dr.WalterTitze,ArztpraxisfürAllgemeinmedizin,
FacharztfürUnfallchirurgie
Belgium
ClosetheGap
IlesdePaixasbl
ZonedePolicedelaVilled'Ath
Colombia
CIEDIColegioInternacionaldeEducaciónIntegral
ColegioBilingüedelaUniversidaddelBosque
ColegioBilingüeReinoUnido
ColegioBostonInternacionalLtda.
ColegioCristianolaEsperanza
ColegioCristianoPeniel
ColegiodeNuestraSeñoradelaSabiduría
ColegiodelSagradoCorazóndeJesús
ColegioRealRoyalSchool
ColegioRuralQuibaAltaI.E.D.
ColegioVictoria
CorporaciónEducativaAmericanSchool
GimnasioBritánico
GimnasioModerno
InstituciónEducativaRicaurte
LiceoJulioCésarGarcía
Ecuador
CentroEducativoNacionesUnidas
UnidadEducativaMonteTaborNazaret
UnidadEducativaSantaMaría
Germany
AutoNiedermayerGmbH
CALConsultGmbH
DiePVSNiedersachsen
UniversitätsmedizinGreifswald
VolkshochschuleAugsburge.V.
VolkshochschuleErlangen
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Committed to excellence
2 star
RussianFederation
BranchOfficeofOJSCTransContainerat
Oktyabrskayarailway
YakutianDiamondTradingEnterpriseofOJSC
ALROSA
Switzerland
AKADBusinessAG
AKADHöhereFachschuleBankingundFinanceAG
CentreLogistiquedel'Armée
EvolexAG
FachhochschuleNordwestschweizFHNW
Turkey
AkpresMetalYedekParcaMakineSan.Tic.A.S.
MatrisAmbalajSurecYonetimiA.S.
MegaSanayiTicaretLtd.Sti.VestelYetkiliServis
MustafaKemalUniversitesi
TurkiyeBuyukMilletMeclisiBaskanligiIdari
Teskilati
UnitedKingdom
BeNCHCRCLtd
Derbyshire,Leicestershire,Nottinghamshire&
RutlandCommunityRehabilitationCompanyLtd
Dorset,Devon&CornwallCommunity
RehabilitationCompanyLtd
Hampshire&IsleofWightCommunity
RehabilitationCompanyLtd.
InternationalNuclearServices
NorthYorkshireBuildingControlPartnership
Staffordshire&WestMidlandsCommunity
RehabilitationCompanyLtd.
ThamesValleyCommunityRehabilitationCompany
Ltd.
UnitedArabEmiratesPoliceAttacheOfficeͲ
London
WestYorkshireCommunityRehabilitationCompany
WilliamQuarrierScottishEpilepsyCentre
Committed to Excellence 1 Star
Committed to excellence
1 star
Austria
aquamühlefrastanzsozialedienstegemeinnützige
GmbH
CaritasderErzdiözeseWienͲBetreuenundPflegen
KatholischeSozialakademieÖsterreichs
NÖLandesjugendheimPottenstein
WirtschaftskammerTirol
Bahrain
HumanResourcesDepartmentͲMinistryofInterior
KingdomofBahrain
Belgium
BewegingvoorInternationaleSolidariteit(BIS)
DépartementinternationalCroixͲRougede
Belgique
Entraide&Fraternité
STICSasbl
VVOBvzw
Colombia
ColegiodelaUniversidadLibre
LiceoModernoCelestínFreinetCasanare
Ecuador
ColegioAlfonsodelHierroLaSalle
ColegioFranciscoFebresCordero
ColegioJuanLeónMeraLaSalle
ColegioMaríaAngélicaIdrobo
InstitutoEcuatorianodeLaPropiedadIntelectual
IEPI
InstitutoEspacialEcuatoriano
LiceoJoséOrtegayGasset
UnidaddelMilenio"Tarqui"
UnidadEducativaSanJoséLaSalle"LaMagdalena"
UnidadEducativadelMilenio“ÁngelPolibio
Chaves”
UnidadEducativadelMilenio“CaciqueTumbalá”
UnidadEducativadelMilenio“Dr.CarlosRomo
Davila”
UnidadEducativadelMilenio“JatunKuraka
Otavalo”
UnidadEducativadelMilenio“Lic.RafaelFiallos
Guevara”
UnidadEducativadelMilenio“Penipe”
UnidadEducativadelMilenio“ReplicaManta”
UnidadEducativadelMilenio“SumakYachana
Wasi”
UnidadEducativadelMilenioMejíaD7
UnidadEducativadelMilenioMiInunYa
UnidadEducativadelMilenioRéplica24DeMayo
UnidadEducativaDonBoscodeCayambe
UnidadEducativaFiscal“RéplicaGuayaquil"
UnidadEducativaFiscalRéplica“Vicente
Rocafuerte”
UnidadEducativaFiscalRéplicaAguirreAbad
UnidadEducativaFiscalRéplicaTécnicaSimón
Bolívar
UnidadEducativaFiscalTécnicaExperimentaldel
Milenio“Ahuano”
UnidadEducativaFiscomisionalSalesianaSánchezy
Cifuentes
UnidadEducativaInterculturalBilingüedelMilenio
“PuebloKisapincha”
UnidadEducativaMilenio“NelaMartínezEspinosa”
UnidadEducativaParticularBilingüeElPrincipito&
MarcelLaniadodeWind
UnidadEducativaParticularBilingüeLiceo
Panamericano
UnidadEducativaParticularJoséAntonioEguiguren
LaSalle
UnidadEducativaParticularSanJoséLaSalle
Conocoto
UnidadEducativaSalesianaDomingoSaviode
Cayambe
Finland
InvalidiliittoGroup
France
DirectionTechniqueduCourrier
LaPosteDSCCAquitaineNord
LaPosteDSCCMontsEtProvence
ENDRESSetHAUSERSAS
LaPOSTEBrancheServicesCourrierColisDSCC
HautsdeSeine
LaPOSTEBrancheServicesͲCourrierͲColis
DIRECTIONOPERATIONNELLEACOMPETENCE
NATIONALEͲTECHNIQUE
LaPOSTEDSCCBOURGOGNE
PLASTIPOLISPôledeCompétitivitéPlasturgie
Germany
BauͲMauchGmbH
CaritasverbandsfürdieDiözeseSpeyere.V.
DRKͲLandesarbeitsgemeinschaftFamilienbildungin
NRW
exceetSecureSolutionsAG
GutshofVorbeckGmbH
KneippͲBildungswerkfürGesundheitNRWe.V.
LWLͲKoordinationsstelleSucht
StadtRegensburgVolkshochschule
VolkshochschuleHerrenberg
VolkshochschuleMarktoberdorf
VolkshochschuleNürtingen
WINSTONgolfGmbH
ZahnärzteanderAu
Greece
AstellasPharmaceuticalsAEBE
CentreofSustainableEntrepreneurshipExcelixi
SA
CytaHellasTelecommunicationsS.A/Customer
ServiceDepartment
GreenBankingOperations,PiraeusBank
StateScholarshipFoundation
Page|49
Hungary
KözépͲdunántúliRegionálisInnovációsÜgynökség
NonprofitKft.
NORRIAÉszakͲMagyarországiRegionálisInnovációs
ÜgynökségNonprofitKözhasznúKft.
Italy
AlphaBetaPiccadilly
BildungshausKlosterNeustift
BildungshausSchlossGoldrain
CusanusAkademie
HausderFamilie
IndireGPU
KatholischesBildungswerk
KVWBildung
SBBͲWeiterbildungsͲgenossenschaft
VolkshochschuleUraniaMeranGenossenschaft
Kazakhstan
MedicalCenterofRSEonREMof"SemeyState
MedicalUniversity"
ScientificResearchInstituteofEyeDiseasesofthe
"BadgeofHonor"OrderofKazakhstan
Netherlands
AssociationofEuropeanParliamentarianswith
Africa(AWEPA)
Portugal
AgrupamentodeEscolasFigueiraMar
CTT–CorreiosdePortugal,SA–SociedadeAberta
Qatar
ORYXGTLLimited
RussianFederation
BranchOfficeofOJSCTransContaineratKuybyshev
railway
MoscowInstituteofPsychoanalisis
SanatoriumPredgorieKavkaza
WorksofDieselEquipment
Spain
AcademiadeEstudiosElectrónicos,S.L.
AcademiaLugones,SL
AFAParla
AFAEMDespertar
AFAEX."NuestraSeñoradeGuadalupe"
AldeasInfantilesSOSGalicia
APAMYS
AsociaciónADLosMolinos
AsociaciónAMAT
AsociaciónArrabalAID
AsociaciónCulturalLaKalle
AsociacióndeInvestigacióndeIndustriasCárnicas
delPrincipadodeAsturias(ASINCAR)
AsociacióndePadresdeAlumnosMinusválidos
PsíquicosͲBarbateͲ
AsociaciónEslabón
AsociaciónInternacionalTeléfonodelaEsperanza
AsociaciónJerezanadeAyudaaAfectadosde
VIH/Sida"Siloé"
Page|50

AsociaciónMundoJusto
AsociaciónNOESSO
AsociaciónNuevoHorizonte
AsociaciónNuevoRumbo
ASPAYMͲPrincipadodeAsturias
Aula9FernándezRodríguez
Ayto.deAvilésServ.FormaciónyEmpleo
AyuntamientodelasTorresdeCotillas
AyuntamientodeLeganés(DesarrolloLocaly
Empleo)
AyuntamientodePintoͲConcejalíadeFamiliay
Empleo
AyuntamientodeSanFernandodeHenares
AyuntamientodeSanSebastiándelosReyesͲ
DesarrolloLocalyEmpleo
AyuntamientodeSSdelosReyesͲSecciónde
DesarrolloLocalyEmpleo
CasadeAcogidaaMujeresJóvenes(Adoratrices)
CiudadReal
CENFOCFormaciónCanaria,S.C.P.
CentrodeAcogidaAdoratricesAlicante
CentrodeInnovaciónOdontológicaSol
CentroJuvenilSta.Micaela
CODINSE
ColegioOficialdeDiplomadosenTrabajoSocialy
AsistentesSocialesdeMadrid
ComunidadAdoratricesCórdoba
ConfederaciónEspañoladePersonascon
DiscapacidadFísicayOrgánica(COCEMFE)
FAMMA
FEBHI
FederacióndeAtletismodeMadrid
FraternidadCristianadePersonasconDiscapacidad
deCastellón
FUENSOCIAL
FundacióElsTresTurons
FundaciónCNSEparalaSupresióndeBarrerasde
Comunicación
FundaciónEDESparalaEducaciónEspecial
FundaciónEmetArcoIris
FundaciónProlibertas
FunerariasDelOccidente,S.L.
GermanesHospitàlariesHospitalSagratCor
GrupoEXTER,S.A.
INADECO,SL
InstitutoMunicipaldeEmpleoyPromoción
EconómicadeAlcorcón
Opción3,SociedadCooperativaMadrileña
ServicioMunicipaldeDeportesdelAyuntamiento
deSSdelosReyes
SociedadparaelDesarrollodeLasComarcas
MinerasS.A.
TEYLUSTYLUS,S.L.(EscueladePeluqueríayEstética
Macavi)
UNIPEC

Switzerland
AKADCollege
BeratungsstellefürFamilien
CompendioBildungsmedienAG
EdubookAG
ENPULSAG
ITͲLogixAG

MinervaSchuleBasel
santémedGesundheitszentrenAG
SAQSwissAssociationforQuality
Steinmann&PartnerGmbH
StiftungYOUCOUNT
TamediaAGVerlagsservicesDruck&Logistik
DruckzentrenBern(DZB),Lausanne(CIL)undZürich
(DZZ)
ZürcherHochschulederKünste(ZHdK)
Turkey
AdanaOrganizeSanayiBolgeMudurlugu
AkdenizUniversitesiTurizmFakultesi
BasyaziciogluTekstilSan.veTic.A.S.
IlhanParsekerEndustriMeslekLisesi
ToprakGubreveSuKaynaklariMerkezArastirma
EnstitusiMudurlugu
TurkayTekstilSanayiveTicaretA.S.
UnitedArabEmirates
CMIInternationalGroupͲCEMI;CMI;ESES;SEMC;
COM
UnitedKingdom
ACVO
AnnanCanRefurnish
CaledoniaHousingAssociation
CͲChangeScotland
CEIS
CitizensAdviceScotland
CityBuilding(Glasgow)LLP
CollegeDevelopmentNetwork
DumbartonRoadCorridorEnvironmentTrust
EverythingBaby
FurniturePlus
KidzEco
MullandIonaCommunityTrust
PoliceAttacheOfficeͲLondon/UnitedArab
Emirates
PublicHealthDirectorate,MedwayCouncil
RAMH(Lifeskills)
RecyclingFirst
SPPPumpsLtd
StranraerFurnitureProject
Page|51
Committed to Sustainability 2 Star
Committed to sustainability
2 star
Belgium
RicohBelgiumNV
CzechRepublic
AHOLDCzechRepublica.s.
France
Germany
InstitutfürMedizinischeDiagnostikOderlandÄrztlichesLaborDr.Berthold&KollegenMVZGbR
Netherlands
RoyalPhilipsNV
Committed to Sustainability 1 Star
Germany
BankwitzArchitekten
KinderͲundJugendhilfezentrumGroßBörneckeGmbH
Page|52
Committed to sustainability
1 star
Previous Winners
The list of previous Award Winners goes back to 1992; for all previous winners, please visit
www.efqm.org
BoschBariPlant
BMWPlantRegensburg
SiemensPlcCongleton
OneVisionHousing
TheCedarFoundation
InfineonTechnologiesAustria
PompesGrundfosSA
REGTSAͲRecaudaciónyGestiónTributaria
deSalamanca
AwardWinner&PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
Finalist
Finalist
Finalist
Italy
Germany
UnitedKingdom
UnitedKingdom
UnitedKingdom
Austria
France
Spain
AlpenresortSchwarz
BMWPlantRegensburg
GlasgowHousingAssociation
NiluferMunicipality
StMary'sCollegeNorthernIreland
StavropolStateAgrarianUniversity
VAMEDͲKMB
WakefieldandDistrictHousing’s(WDH)
GCEurope
SanitasHospitales
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
Finalist
Finalist
Austria
Germany
UnitedKingdom
Turkey
UnitedKingdom
Russia
Austria
UnitedKingdom
Belgium
Spain
Page|53
RobertBosch,BambergPlant
CocaͲCola7çecekA.b.AnkaraPlant
VAMEDͲKMB
JSC“Medicina”
pom+ConsultingAG
BoschBariPlant
BMWPlantRegensburg
B.BraunAvitumHungary
NiluferMunicipality
HospitalGaldakaoͲUsansoloOspitalea
(Osakidetza)
WakefieldandDistrictHousing’s(WDH)
Mutualia
TownHallDzierǏoniów
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
Finalist
Finalist
Finalist
Germany
Turkey
Austria
Russia
Switzerland
Italy
Germany
Hungary
Turkey
Spain
Finalist
Finalist
Finalist
UnitedKingdom
Spain
Poland
BilimPharmaceuticals
BoschChassisSystemsControl
CoplaningS.à.r.l.
GrundfosPumpenfabrikGmbH
HopitalKirchbergͲPsychatricDepartment
LiverpoolJohnMooresUniversity
REDElectricadeEspana
RicohDeutschland
RobertBosch,BambergPlant
SiemensHealthcareUK
BoschCarMutlimediaPortugal
ClubExcelenciaenGestionviaInnovacion
ComarcaBilbaodeOsakidetza
LimitedLiabilityCompanyLUKOILͲ
Permnefteorgsintez
REGTSAͲRecaudaciónyGestiónTributaria
deSalamanca
StateUnitaryEnterprise“VodokanalofSt.
Petersburg”
UmicorePreciousMetalsRefining
Page|54
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
PrizeWinner
Finalist
Finalist
Finalist
Finalist
Turkey
Global
Luxembourg
Germany
Luxembourg
UnitedKingdom
Spain
Germany
Germany
UnitedKingdom
Portugal
Spain
Spain
Russia
Finalist
Spain
Finalist
Russia
Finalist
Belgium
Be recognised as a Global Role-Model
2016 Key Dates:

Applicantwebinar–betweenMay&November2015
CallforAssessors–November2015
Applicantapplication:betweenOctober2015andNovember2015
EFQM’svalidationofapplication:endofDecember
SubmissiondocumentsenttoEFQM:5thFebruary2016
Assessorbriefingevents–applicantmeetingwiththeAssessorteam
- 29February–4March2016
- 7Ͳ11March2016
- 14Ͳ18March2016
- 21Ͳ25March2016
Sitevisit–25Ͳ29April2016
Jurymeeting–July2016
Feedbackreportsdeliveredtoapplicants–July2016
EFQMForum,Milan,Italy–20&21October2016
Page|55
EFQM
Avenue des Olympiades 2
1140 Brussels, Belgium
Tel +32 2 775 35 11
Fax +32 2 775 35 35
info@efqm.org
www.efqm.org ©EFQM 2015
Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyform
orbyanymeans(bethiselectronically,mechanically,throughphotocopy,orrecordingorotherwise)
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athirdparty,fromthepublisher.
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