CONNECTwith

AUTUMN ISSUE 2015
CONNECT with
INSIDE
this edition
• Sites Welcome Bethanie
Executives
• Beautiful Lengths Donation
• Bethanie Partners with HBF
for a Healthier Future
PLUS
• Celebrating Purple Week
• Grassroots Falls Festival
• Living Zestfully - The 2015
Dementia Seminars
more!
...and so much
Sales Update
Chris How
CEO Welcome
We have hit the ground running coming
into 2015. This year Bethanie have some
exciting new initiatives and developments
planned, as we ensure we continue to offer
a warm, friendly and engaging experience
for our customers and clients.
We are excited to be able to offer WA’s over
55’s more choice from luxury living at our
villages to affordable housing options. We
have new apartments and villas planned at
Bethanie Beachside, Esprit and Peel.
Our Community team have been working
on a number of new programs which
will be rolled out throughout the year.
This includes our recently launched HBF
Health Coach Program, which will see
HBF members receive Bethanie coaching
to help live a healthier and more active
lifestyle, key elements of what makes
Bethanie special.
We are always finding ways to engage
with our residents and clients through
offering events and new initiatives where
they can become involved and be a part
of the community. Already this year we
have offered our Bethanie residents the
opportunity for lunch and tour on board
The Astor and the QM2, held a morning
tea and cinema screening at Ace Cinema,
had Olympic Swimmer Lisa Curry speak
at our Eaton site and hosted an array of
activities for Purple Week. And we hope to
bring many more throughout 2015!
Read on to find out more about life at
Bethanie.
Thank you,
Chris How, CEO
Bethanie Gwelup
This luxury apartment development has begun
construction with completion estimated mid to late 2016.
Located on the corner of Huntress Road and Karrinyup
Road, Bethanie Gwelup
will offer one and twobedroom luxury apartments
for residents over 55 years
of age, providing comfort and
security with close-at-hand
conveniences and onsite
lifestyle amenities. Bethanie
has commenced Registrations of Interest on all units
across the 68 apartments.
Bethanie Water’s residents were lucky enough to a special tour and lunch on board The MS Astor that recently
docked at Fremantle Port.
Bethanie Peel
Bethanie are soon to start construction on additional
lifestyle apartments that will result in a total of 66
independent lifestyle apartments. Bethanie believe being
able to maintain one’s
independence, experience
new things and feel safe
and secure at home is of
utmost importance and
Bethanie Peel is designed
with this in mind.
Bethanie was a sponsor at the Mandurah Crab Fest
on the 14th and 15th of March.
Bethanie Waters Aged Care Facility celebrated Pancake Tuesday
on February 17th.
With prices starting from $265k these modern two
bedroom apartments will also offer wheelchair access,
secure car parking and picturesque surrounds. The area
offers close proximity to public transport, the beautiful
foreshore and many other activities for the young at heart.
For more information, call Craig Balme at Century 21
Coast Realty Mandurah on 0408 086 029.
Your Feedback
Olympic swimmer Lisa Curry visited our Bethanie Fields site to present her wellness tips and advice for staying active.
There are lots of ways to have your say,
as we’d love to hear from you!
Bethanie enquiries: 131 151
Email us: info@bethanie.com.au
Visit us online: www.bethanie.com.au
Follow us on social media:
twitter.com/bethanie_group
Instagram.com/bethanie_wa
This edition is supported by Ace Cinemas and Bicton Travel.
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Bethanie Out in the Community
Residents from Bethanie Warwick visited the Landsdale Animal
Farm where they learnt about Billy Tea and Damper.
Residents enjoying
a Morning Tea
and Movie at
Ace Cinema
Rockingham in
celebration of
Bethanie’s Purple
Week.
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Sites Welcome our Bethanie Executives
Throughout the month of February our Bethanie
Executives worked across a number of Bethanie
sites to connect with the staff and gain a real
understanding of the face to face operational
level of the organisation. The executives have
completed one of two shifts as carers, support
workers or working in the hospitality area.
Chris How, Bethanie CEO, visited Geraldton to
become a support worker for the day. Chris began
the day providing personal care to a client then
visited a couple where he helped with personal
care, domestic assistance and supported the wife
shopping. The afternoon saw Chris spending time
with another client taking him for a haircut and
helping with shopping.
washing up!”
David Harrison, Rob Spencer and Jo Christie
visited Waters, Joondanna, Fields and Beachside
respectively. All of the Bethanie executives have
now done at least one shift as carers, support
workers or working in hospitality and the insights
that they have gained and shared with the rest of
the executive have been invaluable.
Chris said “The highlights was rekindling
more enjoyment with working with clients with
cognitive decline. These clients bring such a great
combination of joy and challenges to working with
them.”
Ben Oxford, Jo Christie, Rob Spencer and David
Harrison have all visited various sites across Bethanie.
Ben Oxford, Chief Customer Engagement, spent
the day at Riversea Mosman Park as a kitchen hand.
Ben described his experience as “…amazed at the
ambience of Riversea and the quality of the food
and the friendliness of the staff and clients. Making
all food fresh from scratch six serves a day makes
for a very busy time from prep, serving through to
Terms & Conditions - Prices are correct as of 11/2/15. All offers are subject to availability and may be withdrawn without notice, prices are per person
based on twin share. #Specific Terms and Conditions relate to the pension card and seniors discounts. An initial deposit of $450pp required at time
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Celebrating Bethanie’s Annual Purple Week
23rd February – 1st March 2015
“Do to others as you would
have them do to you.” Luke 6:31
Ben Oxford and Javier Borda at Bethanie Riversea.
Beautiful Lengths Donation
On Wednesday the 18th February, Bethanie
Beachside Chaplain, Kerryn Monger, along
with Bethanie Beachside Chef, Jennie Lyddieth,
donated their ponytails to the Pantene Beautiful
Lengths programme. This programme provides
real hair wigs to women who have lost their hair
through cancer treatment.
Kerryn Monger was inspired to get involved after
a friend cut off her ponytail. Kerryn thought “Wow!
That’s fantastic. A few years ago, I worked with a
resident who had lost most of her hair due to
skin cancer on her head. She became very selfconscious about her appearance, and had a great
collection of hats and scarves. Then I saw her
delight when I took her to the Cancer Council and
she was able to choose a wig. What a difference
that wig made to her confidence. I hope that my
hair will be able to bring some joy and confidence
back to someone’s life.”
Jennie, Bethanie Beachside Chef, decided to join
Kerryn in memory of her grandmother who died
of cancer.
If you would like to donate to this great cause visit:
www.beautifullengths.com.au
Bethanie’s annual Purple Week was celebrated by
Bethanie residents, clients and staff from February
23rd to the 1st March. Purple Week is a chance
for everyone to celebrate Bethanie’s commitment
to spiritual and holistic care and thank all staff
who deliver and enable this care, acknowledge
Bethanie’s Christian heritage, vision and mission
and recognise the role of Bethanie’s Chaplaincy Team.
Purple Week was embraced throughout our sites
as was this year’s theme ‘Do to others as you
would have them do to you’. Many events were
held throughout the week including morning
teas, guest speakers, purple themed quizzes
and a movie screening with morning tea at Ace
Cinema Rockingham.
David Van Leen, Chaplaincy Coordinator, said
“Purple Week is vitally important as it brings
our focus back to our mission and values whilst
highlighting an aspect of care that can often be
overlooked. Purple Week brings all involved with
Bethanie – residents and staff alike – together and
increases awareness of spiritual care, our heritage
and our mission.”
Kerry O’Leary, Kerryn Monger, Jenni Lyddieth and
Sheena Brown.
If you would like to learn more about the
Chaplaincy Team and services they provide,
please contact David on 131 151 or email
David.VanLeen@bethanie.com.au.
4
Bethanie and HBF Launch Program
for a Healthier Future
Bethanie Partners
with Aroma Cafe and The Coffee Club
WA’s largest not-for-profit aged care and
retirement living provider, Bethanie, has
partnered with WA’s leading health insurer, HBF
to provide a new Health Support Program to
HBF members suffering with a range of chronic
health conditions.
Our community team will be supplying cards to our Bethanie staff where
they will be able to use it to redeem a free coffee with a coffee purchased
by their client. This partnership is for all Aroma Cafés and The Coffee Club
stores from Geraldton down to Bunbury.
The Health Support Program, free for HBF
members with certain levels of cover, aims to help
members live a happier, healthier life through
providing tailored health advice and support.
The four level program will consist of face to face
visits with a designated Bethanie Health Coach,
phone support, a review of the member’s current
health status as well as educational information
and resources.
help them take control of their own health,
and ultimately help them achieve a better
quality of life”.
Bethanie looks forward to continuously
improving the lifestyle and well-being of
its clients, this time in partnership with an
organisation that cares equally as much for its
members.
Bethanie has partnered with Aroma Cafe and The Coffee Club to offer our
care support staff a caffeine boost during their shifts!
Please note: this offer is
only valid for Bethanie
Care Support Staff.
To find out more information contact
Bethanie’s HBF Health Support Line on:
1300 55 11 13 or visit the website:
www.bethanie.com.au.
Bethanie will provide the Health Coaches
working on the project, who come from a range
of clinical backgrounds. All Health Coaches
are either Registered Nurses or Allied Health
Professionals. The Bethanie Coaches will also
liaise with members’ General Practitioners to
ensure that the very best support is offered with
health status factors taken into consideration.
The program can range from 3 to 6 months
and members may qualify for one of four
different tiers of services, which vary in degree
of participation. The Health Support Plan aims to
assist members to manage their chronic health
condition, set and achieve their wellness goals,
increase coordination and success of treatments,
and increase satisfaction in health and well-being.
Bethanie, which strongly emphasises the
importance of living a healthy and active lifestyle
to its clients, is very excited to be part of this
project. Bethanie CEO, Chris How, comments
“Bethanie is now a 60 year old WA company thus
we thought it only appropriate to partner with
another WA business icon, HBF, as we are both
established on the premise to provide great
services to the WA community”.
Jennifer Solitario, Executive General Manager
- Health and Wellness, HBF, comments, “HBF
is always looking for ways to improve the
wellbeing of our members and help them live
healthier, happier lives. Partnering with Bethanie
to provide tailored support to members will
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6
Riversea Mosman
Park’s Dementia
Environment
In April 2012, Riversea Mosman Park opened its
Specialist Dementia Care Wing. The wing offers
its residents a secure and peaceful environment
with beautifully landscaped gardens that are
designed to meet the specific needs, sensory and
social experience and personal requirements of
residents living with Dementia.
The sensory garden is a peaceful place for
relaxation. This tranquil setting and surrounds is
used to help trigger memories from the residents’
lives. The beautifully landscaped garden includes
a water feature, a vegetable garden and secure
entry.
Michelle Harris, Bethanie Dementia Consultant,
said “Moving towards whole person care must
start with the persons needs not the system,
Riversea delivers flexible care that tackles issues
like loneliness as well as medical needs…
The Facility Manager, Ms Patricia Carpenter,
empowers the team at Riversea to think laterally,
be creative and to see the person first not their
cognitive disability.”
For more information on Dementia care at
Bethanie visit:
www.bethanie.com.au
Behind the Scenes:
Bethanie’s Executive
Assistants
Bethanie are committed to providing a warm,
social and engaging environment for our residents
and clients. The staff behind the scenes enabling
Bethanie to achieve this include our Executive
Assistants who are a group of dedicated, hardworking and organised women! Bethanie’s six
assistants work with our Executive team to ensure a
high level of support and organisation is provided.
Maxine Alexander, Nadia McKinnon, Jane Ghizzo,
Connie Schell, Linda Carter and Jacqueline Montesi
are always busy behind the scenes managing
calendars, meetings, preparing documents and
meeting the needs of our executives and then
some of all those they assist!
Many of our EA’s have been with Bethanie for
years experiencing the organisations milestones,
special events and changes within the Aged Care
industry! Maxine, EA to Bethanie CEO Chris How,
has been at Bethanie for four years and says that
her favourite part of working for Bethanie is “Being
part of a NFP [not-for-profit] organisation that
seeks to provide excellent services to residents
and clients. Hopefully, through my participation as
an employee of Bethanie, I can be a drop in that
ocean to help make a difference.”
Living Zestfully:
The 2015 Dementia Seminars
Throughout 2015 Bethanie will hold a series of Dementia seminars aimed at highlighting the
importance of living well and the prevention of Dementia for the over 55’s. Presented by Bethanie’s
Dementia Consultant, Michelle Harris, the seminars will provide the expertise and advice on how to
support loved ones living with Dementia.
For every person living with Dementia, their family and carers are faced with the decision of how to
best care for them. Bethanie works with clients and families to ensure that we are able to provide the
most suitable care package which maximises a person’s quality of life.
The seminars will cover the following:
• What is Dementia?
• Well-being, Fulfilment and Quality of Life;
• Communication;
• Environment;
• The value in establishing family care partnerships;
• Assessment, Care Planning and Review;
• The value of Advanced Care Planning.
For more information on dates and locations of these seminars please visit:
www.bethanie.com.au/other-services/dementia-care/ and click ‘resources’.
Beachside Pressure Area Care Approach
Commencing in December 2013, the PAC Clock
Chart Program was introduced to Bethanie
Beachside. This program is used when Braden
score indicates high risk and when residents are
admitted with a pre-existing pressure wound.
This program is primarily used with bedbound
residents with very limited mobility – either in the
short-term due to an acute event, or in the longer
term.
The PAC Clock Chart program is a large
poster sized clock with a moveable hand
place above the resident’s bed. This is used in
conjunction with a chart place on the bedside
table for documentation and supported with
multidisciplinary training efforts.
Linda Carter, Connie Schell, Maxine Alexander,
Jane Ghizzo and Nadia McKinnon.
(Missing: Jacqueline Montesi)
7
Initially all residents on a PAC plan were placed
on a two hour repositioning schedule. After
review, it was clear that some residents could be
managed with a four hourly schedule. Care and
support staff are more mindful of the need for
appropriate pressure care and the importance of
repositioning. Care workers and even cleaners
have been proactively raising the potential need
for a PAC clock with some residents. This is an
indication that all levels of the care team are
more aware of the importance of pressure care.
Alissa McDonnell, Clinical Nurse said, “We have
had an increase in reporting of Stage 1 & 2 pressure
injuries facility wide. Overall our QPS data has
shown a 54% decrease in pressure injuries. This
system has improved staff monitoring and also
staff compliance with recommended PAC, which
has in turn improved resident comfort and care
outcomes which is what we are all aiming for as
an industry.”
Most care workers only see pressure injuries when
they are dressed, so seeing large pictures of what
a severe pressure injury actually looks like acted
as ‘shock therapy’ to reinforce the importance of
sticking to the repositioning schedule!
8
The Grassroots
Falls Festival
Sir Charles Gairdner Hospital, Centre for Nursing
Research and WA Health held its first annual
Grassroots Falls Festival – a falls management
conference for health professionals.
save themselves falling if needed. This involves
finding their point of imbalance. A functional
component and strengthening exercises are
also incorporated.
The two day event held on the 19th and
20th of February was aimed to ensure all
health professionals heard about recent
evidence, current research and smaller quality
improvement projects that occur across the
state. The rationale was to showcase how much
work is being done in healthcare in Western
Australia in falls prevention and management.
It is also to encourage and nurture those health
professionals who have never submitted an
abstract or presented at a conference before.
Supporting the programme has been staff and
resident education, including ongoing followup of residents who fall.
Bethanie Warwick’s Naomi van Bentum, Senior
Physiotherapist presented the ‘Multifaceted
Approach to Falls Prevention in Residential
Aged Care’. Bethanie Warwick’s Better Balance
Programme is based around the idea that
people are smart enough to take precautions
to avoid falls. Being overly cautious however,
means that the automatic systems that are
essential for keeping our balance when it is
unexpectedly challenged are rarely activated.
We lose the ability to save ourselves.
Bethanie were also a sponsor at the festival
and manned a stall with the help of Therapy
Manager, Jenna Athans and her team. Jenna
said ‘It was very relevant to have Bethanie there
as we were the only aged care provider being
promoted. Other stalls included ECU School
of Nursing, Gadean Footwear, Hip Protectors,
and ICCWA. The majority of attendees work
with the elderly, many when they are admitted
to hospital following a decline in health (and
usually a fall) and need to be either placed in
residential care, or discharged with additional
services. Bethanie is now a recommendation
that they are more likely to make.”
The programme is designed to ‘wake up’ the
automatic balance system of our residents so
that they are more likely to be able to balance or
9
Outcomes continue to be monitored, however
there are signs of reduced falls, including
one section of the facility recording a fallfree month in October. Future plans include
the incorporation of the wobble board’s into
balance session and adapting the program for
residents with higher care needs.
10
* T&C’s apply, see website for details.
Your chance to win!
Complete the crossword below and send us your answers to go into the draw to win an Ace Cinemas
Gold Lounge Double Pass. For your chance to win send your answers by May 30 to:
Connect with Bethanie, PO Box 79, Claremont WA 6910
1
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ACROSS
1. Warwick residents recently visited one of these.
7. The Coffee Club and this cafe have both partnered with Bethanie.
8. Our chaplaincy team have just celebrated this week.
9. Currently for sale, Bethanie apartments near this Lake.
10. Bethanie presented at this festival / conference.
11. Two Bethanie Beachside staff donated their hair to Beautiful what?
13. Bethanie’s CEO is Chris?
DOWN
2. Bethanie residents visited this cruise ship recently.
3. This Olympic Swimmer visited Bethanie Fields... Lisa?
4. The Crab Fest is hosted here.
5. What did Bethanie Waters residents eat on Shrove Tuesday?
6. ‘You’re among’...these at Bethanie.
8. Affordable apartments starting from $265k, are located at Bethanie what?
12. We have partnered with this company for a Health Coach Program.
Your name:
Contact number: