(USA) Inc. Publication - Spring 2014

News
A publication for our people, our company and our customers
A G4S Secure Solutions (USA) Inc. Publication - Spring 2014
G4S Award-Winning
Program Brings
Accolades in
North Carolina
An innovative Program from G4S is
getting positive support from mental
health advocates, government agencies
and law enforcement officials. Read more
about the first-of-its-kind Patient Support
Program on page 10.
G4S Special Response
Team Provides Support
after Tornadoes
Oklahoma tornadoes left a path of destruction
and heartache. G4S Managers and Officers are
receiving a big ‘Thank You’ for the important
work they did after the storms to keep fiber optic
cables safe. The story on page 5.
Introducing the NEW
G4S Purchasing
Power Program
Check out a new program for G4S employees
who want to finance the purchase of large items
such as computers, refrigerators washers and
dryers. You can use the program to help manage
costs vacations, too! The details are on page 8.
PLUS:
What began as a normal car ride to work turned into a
medical emergency when a passenger had a heart attack.
Find out who came to the rescue on the streets of
Washington, D.C.
Table of Contents
Message from the President
G4S All Stars
6
Pages 2-3
Special Response Team
Oklahoma Tornadoes
Page 4
Serving G4S Communities
Page 5
G4S Heroes
Page 6
G4S Safety and Training
Page 7
Employee Benefits
Page 8-9
Healthcare Services
Page 10
Residential Communities
Page 11
G4S BackStory: Letters to G4S
Page 12
G4S
G4SSecure
SecureSolutions
Solutions(USA)
(USA)Inc.
Inc.
1395University
UniversityBoulevard
Boulevard
1395
Jupiter,FL
FL33458
33458
Jupiter,
Phone:1.800.275.8305
1 800 275 8305
Phone:
Website: www.g4s.com/us
E-mail: editorial@usa.g4s.com
E-mail: editorial@usa.g4s.com
Publisher
Drew Levine
Graphic Design Manager
Suzanne McKeon
Editor at Large
Lewis Pincus
Copy and Editorial
Assistant
Tara Fitzgerald
President,
G4S North America
page
Page 2
G4S Senior Director,
Marketing and
Communications
Managing Editor
Denise Jakows
G4S Communications
Manager
G4S Manager of Marketing
& Creative Services
G4S Marketing Assistant
Editorial Assistant
Liz Erwin
G4S Administrative Assistant
Graphic Design
Passport Publications
& Media Corporation
All-Stars
All-Stars
A Message from the President
Bank Protection Officer Identifies
Bomb Threat Suspect to Police
We received a letter recently from our G4S Detroit office that made me
proud because it reflects the importance of the professionalism of our
Security Officers. Many of you who read my column in this magazine
know I am proud of our Officer because of the high-quality, hard work
they do every day. Often times, they are the public face of our company
and you continue to be the recognizable difference between G4S and
other companies.
The letter we received explained how Bank Protection Officer Neil
Smith, in Detroit, was approached by a banking customer who inquired
about G4S. The customer, who is a store leader at Whole Foods, was
impressed with Officer Smith’s work ethic and professionalism and he
wanted to know how he liked his job and our company. Officer Smith
responded in his usual positive way and asked if someone from G4S
should contact him about a potential assignment at Whole Foods. Soon,
G4S called on the customer and engaged in the sales process. As it
turned out, G4S was not the company immediately selected by this new
customer as our costs were higher.
As time went on, the customer and Officer Smith saw
each other frequently. BPO Smith was there in the
rain, the cold and the heat of the Detroit summer.
G4S stayed in contact with the customer too.
Soon, G4S was asked to revisit our proposal for
Whole Foods in the fall of 2013. Our team asked what G4S Officer Neil Smith
had changed and the store leader said: “I see Officer Neil almost every
morning. I have a better relationship with him than with my own guards.”
Because of the positive image Officer Smith presented every day to
this bank customer, G4S now has another customer. The Detroit team
has recognized and honored Officer Smith for his part in the process.
G4S Detroit General Manager Bryant Carter says it was a pleasure to
shake Neil’s hand.
(L to R) G4S Site
Manager James Newell
and BPO Joseph Fee
Schenectady, NY: Bank Protection Officer Joseph Fee is being honored for his
calm and professional efforts that led police to arrest a bomb-threat suspect.
Early in the day, BPO Fee observed a man wearing a fake beard and wig
walking in and out of a bank. He reported the incident to police. Later in the day,
when the suspicious man returned, Fee called police again. When police
stopped the man, they found he had a note with a bomb threat. Police arrested
him and initiated an evacuation of the area. Fee assisted police during the
evacuation and escorted bank employees to a safe location.
G4S Officer at Shipping Desk Finds
Error, Saves Company $8,600+
Since then, the relationship with Whole Foods in Detroit has grown
stronger thanks to outstanding work by another G4S Officer. On page
three, you can read how Custom Protection Officer Damon Moore was
recently named Employee of the Month at that location.
This story reminds all of us that each officer not only serves our
customers, but represents our company in a very public way.
To all our G4S Officers and employees who work tirelessly to represent
our clients and our company, I want to reach out and personally thank
you for all you do. As you know, our ability to provide excellent service
is directly tied to our exceptional employees.
I thank you for your outstanding service to our company and our clients.
Drew Levine
President
G4S Secure Solutions
North America
2
G4S Officer Walter Webster
Columbia, SC: G4S Officer Walter Webster is
being recognized for his knowledgeable and
professional work at a tool and equipment
distribution center. In September 2013, Officer
Webster identified an error in an order that was
ready to be shipped. Officer Webster caught the
error which saved the company more than
$8,600. The distribution center manager said,
“Officer Webster takes pride in his job, completes
all assignments, reports and stays late when
needed.”
G4S Officer Helps Restore Power to
Crime Lab Operations after Blackout
Atlanta, GA: G4S Custom Protection Officer Aaron Fleming is being honored for
his quick actions to restore power to the state police crime laboratory and
morgue. After a power outage in the middle of the night, the generators turned
on but the building’s electrical systems did not respond. CPO Fleming contacted
the building’s chief engineer who guided him through the extensive repair
process. Because CPO Fleming understood the operating systems, he restarted
the HVAC units and brought the building to full operational capabilities. The
efforts by CPO Fleming allowed the laboratories to continue processing their
tests and evidence.
‘
G4S officers and personnel are the best in the security business. Their dedication and passion for their work
is unsurpassed. We honor our All Stars because they are men and women of character who lead our teams
displaying leadership, discipline, integrity and a “can-do” attitude.
USO Honored for Actions
to Keep Sports Facilities Safe
G4S Officer Recognized for Stopping
Employee Theft
’
Philadelphia, PA: G4S USO Barry Harper is being honored for
the consistently superior work he does at a large sports stadium
complex. While on routine patrol, USO Harper discovered
commercial ovens had been left on in the food services area of
the complex. The discovery may have stopped a fire from
occurring. During the summer, Harper also gave medical
assistance to a contractor who cut his finger while using a chop
saw. Although the contractor refused to go to the hospital, USO
Harper made sure he received medical care on site.
G4S Officer Honored
as Employee of the Month
Detroit, MI: G4S Officer Damon Moore
is being honored by Whole Foods Market
for all the work he does to keep
employees and customers safe. The
employees voted him ‘team member of
the month’ for January, 2014. The store
leader wrote G4S to simply say, “Damon
is great!!!” Damon stands post at a new
Whole Foods Market in Midtown and he
is part of an impressive team in Detroit.
Whole Foods Market became a G4S
client after a G4S Bank Protection Officer
impressed executives. The full story is in
the President’s Letter on page two.
O
M
(L to R) Client Mike Estrada; Project Manager Scott Grubbs; G4S Officer Therno Sall; GM Nathan Wolfe
and Site Manager IND1, Muaath Al Khattab
G4S Officer Damon Moore
E
R
Indianapolis, IN: G4S General Manager Nathan Wolfe and his leadership team are
recognizing the outstanding work by G4S Officer Therno Sall who prevented an
employee theft at a corporate location. Officer Sall caught an employee attempting to
steal a cell phone by concealing it in his shoe.
All-Stars
Custom Protection Officer James Gilbert
Custom Protection Officer Zachary Carter
Portland, Oregon
For their outstanding performance while on duty, quick response and
adherence to policy and training.
William Armbrust
Raleigh, NC
Found a damaged gas line in the cafeteria, made proper notification
and followed up to ensure maintenance.
CPL Nathan Hernandez
Tucson, AZ
Provided aide to a motorcyclist who crashed outside a client location.
Bank Protection Officer
Mike Honeywell
Bank Protection Officer John Nixon
Kansas City, KS
Bank customers commended their excellence in
professionalism and job performance.
Custom Protection Officer
Matthew Gilbert
Atlanta GA
Found the source of a water leak near generators saving
the equipment and serious damage.
Jo-Annette Fluellyn, Thomas Bowen, Eric Kornegay
Raleigh, NC
After seeing an employee who appeared disoriented and incoherent, the Officers worked together to notify client Health
Services and EMS. The employee had low-blood sugar from diabetes and without help may have suffered serious
health consequences.
3
Special Response Team
Celebrating Service
Employees Celebrating Anniversaries
in December 2013, January 2014
35 Years
Gary
Charles
Bessie
30 Years
Michael
Brenda
25 Years
Mary
John
James
Enzo
Johnny
Robert
Mae
Jacqueline
Tom
20 Years
Juan
Macy
Glenn
Jerry
Arthur
Larry
Terry
Donald
Mark
Malcolm
Carmela
Kenneth
Fred
Sammy
Edward
Linda
Raymond
Brian
Douglas
Patrick
Margie
15 Years
James
Nancy
Robert
Diana
Darren
Darryl
Jose
Christopher
Donald
Patricia
David
Sean
Melton
Taoridi
Michael
Ladonia
Rosemary
Ruth
Trevor
Norman
James
Richard
Wesley
David
Earl
Donna
Andrea
Jo
Jennifer
Demetrius
Pernell
Edward
Sherry
Karen
Jack
James
Michael
Paul
Emma
Dawn
Ernest
Marcie
Arthur
Donald
Darnell
Reginald
Robert
Kathy
Kathy
Edward
Barbara
Matthew
Arthur
Daniel
Leon
Svetlana
Joseph
4
Brown
Monroe
Sanders
Louisville
Port St. Lucie
Jenkinsville
Dirkman
Goff
Two Rivers
Jenkinsville
Whitehead
Deane
Barker
Russo
Richardson
Lee
Slater
Fields
Miller
Detroit
Ft. Lauderdale
Miami
Miami
Nashville
Oklahoma City
Richmond
Lower Alloways Creek
Bay City
Robles
Wedgeworth
Golba
Lambert
Jaskiewicz
Fleet
Chmiel
Horton
Payne
Washburn
Albanese
Mekolon
Locke
Faison
Chrouch
Frazier
Kratt
Lamfers
Riggi
Griffith
Jackson
Austin
Birmingham
Boca Raton
Cincinnati
Cleveland
Denver
Detroit
Detroit
Detroit
Greensboro
Hartford
Louisville
Memphis
Miami
Orlando
Richmond
Santa Clara
Santa Clara
Schenectady
Bay City
Tampa
Skaggs
Bourland
Lang
Lough
Duchene
Manley
Rodriguez
Steiner
Moore
Turner
Rumfield
Archer
Warford
Adediran
Maddiford
Turner
Busalacchi
Celestin
Harvey
Mackinnon
Hrabchak
Redsicker
Vanderlinde
Goggin
Achord
Holder
Jones
Counce
Gusmus
Stringfellow
Berahzer
Burch
Doyle
Fisher
Simmons
Lotz
Millard
Suryan
Tinch
Kyle
Wilson
Zwahlen
Breen
Ernst
Gregory
Burns
Blakeman
Brown
Craig
Karbler
McPartland
Wise
Pearson
Soto
Rogers
Koulikov
Fox
Ashland
Austin
Austin
Bloomington
Buffalo
Buffalo
Buffalo
Buffalo
Charlotte
Columbus
Costa Mesa
Dallas
Dallas
Detroit
Detroit
Detroit
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ontario
Ontario
Ontario
Greensboro
Jupiter
Jupiter
Jupiter
Jackson
Jackson
Jackson
Jacksonville
Louisville
Louisville
Nashville
Oklahoma City
Port St. Lucie
Portland
Portland
Richmond
Lower Alloways Creek
Salt Lake City
Salt Lake City
Schenectady
Schenectady
St. Louis
Tampa
Toledo
Toledo
Toledo
Toledo
Toledo
Toledo
Tucson
Tucson
Tulsa
Westchester
Vernon
G4S Special Response Team Honored for Work
after Oklahoma Tornadoes
Moore, OK
El Reno, OK
1.3 miles wide at its peak
Winds 200 mph
Top of the scale EF5
More than 20 people killed
2.6 miles wide
Winds nearly 300 mph
Top of the scale EF5
Three people killed
“
These officers worked in extreme conditions in both
places. We had continuous tornado warnings, rain,
and less-than-ideal-shelter. Everyone did an excellent job
”
considering the circumstances and operational challenges.
– Ira Mozee, Jr. G4S Director Strategic Accounts
BACKGROUND:
Cox Communications called G4S for added security after a tornado exposed a fiber optic cable that was an essential
part of the area’s communications system including the emergency 9-1-1 system. G4S Officers had to ensure the
cable was protected from people, power restoration crews and clean-up trucks that were often working close by.
After 11 days, a second tornado hit the same area exposing another fiber optic cable. G4S remained in Oklahoma
to continue to support the protection and security of the fiber optic line until restoration was completed.
SPECIAL THANKS TO G4S TEAM LEADERS
Joe Bickford | Jason Fazio | Rachael Sturgeon | Derrick Landrum | William Remmert | David Wackenhut
I am writing this letter in recognition of G4S Directors Jason
Fazio and Rachael Sturgeon, regarding their outstanding
performance in support of Cox Corporate Security and Cox
Communications during the recent tornado disasters in Oklahoma.
Beginning on May 21, 2013 our office determined that additional
security officer support was needed in Oklahoma to protect an
exposed critical infrastructure fiber line among the tornado debris.
This single line provided telephony, internet and cable services to
over 100,000 customers, including critical emergency functions
such as 9-1-1, medical and hospitals.
With short notice, Jason and Rachael coordinated a G4S officer
response to the disaster scene as our Corporate Security team
pulled together necessary equipment and drove to Oklahoma. Upon our arrival 18 hours later, Rachael
had the G4S team already on the ground and posted along the exposed fiber line. Rachael took the time
to get to know me and my expectations of services from their staff. During the 11 days we were on the
ground together, Rachael did a fantastic job in managing the officers and keeping our fiber line safe. She
found the right people for the job and set the performance bar high.
Both Jason and Rachael have been great partners with our office and I feel their service to Cox has gone
above and beyond to help make us successful. Their exceptional performance and professionalism in
support of our efforts should be recognized by Cox and G4S as the Gold Standard of Security Services.
Sincerely,
Andrew F. Corsaro, Director, Operations & Physical Security, Cox Corporate Security
“
Our Officers were also acutely aware that they were working among people who were
going through a painful recovery. So when they could, our special team remained vigilant for
residents too. Even with the National Guard present, some of the G4S Officers called 9-1-1
when they caught a group of looters in a disaster area.
”
– Rachael Sturgeon, G4S Director, Midwest Region
Serving
Communities
Celebrating Service
in December 2013, January 2014
10 Years
Match It! Donation Stories from G4S Nation
Jupiter, FL: Renee McAlister, a
human resources assistant, teamed
up with several others to help make
the Uncle Mick's Annual Charity Golf
Tournament a reality. The proceeds
from the tournament will directly
benefit the Els Center for Excellence.
The center, scheduled to open in
2015, will have educational programs
for school-aged children and young
adults with Autism. Renee raised
$1,163 selling raffle tickets and tshirts. The G4S Match It! donation
boosted her efforts to $1,663.
Anaheim, CA: TSO Michael
Algarme helped raise money for the
Annual Day of Sharing hosted by the
Orange County Chapter of the
Knight of Columbus. The effort
supports participants in Camp
ReCreation for children and adults
with intellectual disabilities. Michael
helped raise $1,440. The G4S Match
It! program brought his fundraising
effort to $1,940.
Seabrook, NH: Linda Mederos
Poulin, an Access Authorization/FFD
tech for G4S RSS, knows that one
life lost to suicide is one too many, so
she teamed up with colleagues to
help raise funds for the American
Foundation for Suicide Prevention.
Poulin raised $360 in pledges and
was awarded an additional $360
through the G4S Match It! program.
G4S will match charitable giving and fundraising efforts up to $500.
In order to qualify for the funds, projects should meet the following criteria:
1. The charity should benefit people living in your local community.
2. Employees must be directly involved in the fundraising efforts.
3. The fundraising should be employee initiated (not a G4S sponsored event)
4. All G4S employees are eligible
Contact the G4S Match it! for more information Program at: matchit@usa.g4s.com
Seattle Office Supports G4S Heart Walk Initiative
Seattle, WA: Members of the G4S team, their friends and
family took part in a Heart Association Fundraiser and Walk as
a show of solidarity with a similar project in West Palm Beach,
Florida. The Seattle team walked and ran along the Green
River Trail to draw awareness to heart-healthy activities and
support the Heart Association educational efforts.
G4S Boca Raton Office Gathers Toys for Needy Children
Boca Raton, FL: Security team members and
administrators made a huge difference in the lives of
needy children during Christmas with their successful
Toys for Tots collection drive. The project was organized
by Office Manager Trudy Baxter, HR Specialist Joyce
Newman and Operations Manager, Frank Hernandez.
The unwrapped toys from the Boca Office were
collected by the U.S. Marine Corps Reserve members
and then distributed to local families in financial distress
for the holiday season.
(L to R) G4S Boca Raton Office Manager Trudy Baxter
and HR Specialist Joyce Newman
Samuel
Christopher
Erica
Booker
Gertrude
Barbara
Shun
Ralph
Frances
Bernard
Thomas
Christopher
Robert
Marcus
Antonio
Joyce
Paul
Linden
Osmond
Jo Anna
John
Roy
Billy
Paul
Dewayne
Sheila
Dorcas
Wilma
Kevin
Menagerie
Roger
James
Lelis
Reyes
Warren
Gary
Juan
Glendon
Mary
Susan
Charles
Steven
Edgardo
Robert
Thomas
Walter
Charles
Gregg
Scott
Donald
Paula
Bruce
Fifi
Gloria
Jorge
Candra
Earnest
Dianne
Samuel
Ricardo
Caryll
Mariana
Joel
Joseph
Serane
Patricia
Brad
Jason
Derek
Casey
Mark
Opal
Bobbie
Bruce
Michael
Rosario
Karen
Michael
Lawreen
Stanley
Kerri-Ann
William
Yvette
Justin
Albert
Edward
Herbert
Edward
Teressia
Nanaajoa
Indira
Jacob
Matenoa
Donald
Jose
Kathleen
Javier
Lyle
Lisa
Clifton
Jon
John
Prince
Patrick
Neatha
Josephine
John
Butler
Reece
Allen
Anderson
Brantley
McEntyre
Waymon
Bowermaster
Thelen
Oros
Gardner
Geddes
Howard
Lewis
Luna
Waddell
Harju
Redley
Uter
Martinez-Duarte
Erskine
Absten
Chandler
Gandee
Blackmon
Chittenden
McCuller
Moore
Moore
Hammond
Nye
Pemberton
Chavez
Gomez
Watkins
Scott
Garcia
Harmon
Jackson
Loeb
McIntosh
Mahlberg
Rodriguez
Trefethen
Brenner
Golowic
Greenwood
James
Kondratowicz
Lewis
Stockard
Webb
Amakye
Escobar
Escobar
Foster
Gibson
Henry
Tiepmo
Chacon
Gordon
James
Lefkowitz
Longo
Townsend
Hoss
Baker
Scheerens
Schlueter
Vernon
Warters
Carter
Owens
Flynn
Frenis
Delisi
Savignac
Moran
Colello
Omizo
Oshiro
Arevalo
Hodson
Webster
Thigpen
Grubbs
Cruz
Magrath
Simmons
Boye
Flowers
Gorenstein
Taufa
Lee
Mora
Mulcahy
Pineda
Ennis
Hafemann
Washington
Kolseth
Culbreth
Eke
Okundaye
Mack
Lee
Lancey
Asheville
Asheville
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Austin
Austin
Baltimore
Birmingham
Bloomington
Bloomington
Bloomington
Bloomington
Bloomington
Boca Raton
Boca Raton
Boca Raton
Arizona
Boston
Charleston
Charleston
Charleston
Charlotte
Charlotte
Chicago
Chicago
Cincinnati
Columbia
Columbus
Columbus
Costa Mesa
Costa Mesa
Costa Mesa
Davenport
Delaware
Delaware
Delaware
Delaware
Delaware
Denver
Denver
Denver
Detroit
Detroit
Detroit
Detroit
Detroit
Detroit
Detroit
Detroit
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Myers
Ontario
Ontario
Ontario
Ontario
Ontario
Greensboro
Greensboro
Hartford
Hartford
Jupiter
Jupiter
Jupiter
Honolulu
Honolulu
Honolulu
Houston
Indianapolis
Indianapolis
Jackson
Jacksonville
Las Vegas
Las Vegas
Lexington
Los Angeles
Los Angeles
Los Angeles
Maui
Memphis
Miami
Miami
Miami
Milwaukee
Milwaukee
Milwaukee
Minneapolis
Nashville
New York
New York
Norfolk
Oklahoma City
Omaha
5
Heroes
Celebrating Service
in December 2013, January 2014
10 Years Continued
Joel
Lawrence
John
Harry
Brian
Dewey
Elisabeth
Vincent
Ricky
Michael
Russell
Kevin
Andrew
George
Steven
Ann
Charles
Ronetta
Lawana
Rodulfo
Arnold
Nelson
James
Kirk
Dale
Donald
Carolyn
Joaquin
Rosemary
Danny
James
Raymond
Arthur
Wesley
Edward
John
Payson
John
Jason
Justin
Ryan
Arthur
Johnny
Derrick
Carol
Allan
Terry
Barney
Larry
Willie
Rachael
Jesus
Jack
Shuntele
Jerry
Edmond
Tulio
Joshua
Walter
5 Years
Michael
John
Keith
Baltazar
Lowell
Michael
Sonny
Tracy
James
Gregory
David
Adrian
Latoya
Lacresia
Connie
Keundric
Pamella
Sykithia
Ethan
Arthur
Bernard
Eric
Varnell
Beaulah
Leemorse
Michael
Keith
Teresa
Tamalyn
Collette
Terry
Jose
Rene
Michele
Shakeela
Andrew
Sandra
Michael
Juan
Alan
Roy
Raya
Lisa
Vincent
Tomika
6
Alvarez
Chevalier
Hannan
Baker
Cole
Shade
Thompson
Vaught
Kurensky
Cummings
Jorsch
Taddy
Thomas
Birge
Boswell
Rawlins
Shelton
Ford
Johnson
Odullo
Altizer
Oliver
Mc Coy
Bennett
Peters
Gardner
WilliamsThompson
Becerra
Perez
Hazlett
Handy
Ristrem
Talley
Truex
Variz
Lee
Clark
Czupryk
Daley
Fontaine
Keating
Locke
Johnson
Manning
Meunier
Klumpp
Aldridge
Gilewitz
Hancock
Lucas
Hart
Acosta
Brown
Carroll
Hockaday
Delavoe
Figueroa
Carr
Stringham
Orlando
Orlando
Philadelphia
Phoenix
Phoenix
Phoenix
Phoenix
Phoenix
Pittsburgh
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Raleigh
Raleigh
Raleigh
Raleigh
Richmond
Riverside
Riverside
Roanoke
Roanoke
Sacramento
Lower Alloways Creek
Salt Lake City
San Antonio
Hendricks
Mergler
Peterson
Ruiz
Gullett
Musick
Benton
Bright
Bullox
Delgado
Foster
Grigoras
Hamilton
Jones
Lee
Loucious
Mason
North
Petersen
Roberts
Simpson
Stoutenburg
Ward
Dixon
Bynum
Lee
Dowd
Fletcher
Lemons
Willis
Lentz
Magdaleno
Mendez
Miller
Pinder
Podray
Wilkins
Blair
Cruz
Benoit
Campbell
Dao
Mitchell
Nozzolillo
Robinson
Albuquerque
Albuquerque
Albuquerque
Albuquerque
Ashland
Ashland
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Atlanta
Austin
Baltimore
Birmingham
Bloomington
Bloomington
Bloomington
Bloomington
Boca Raton
Boca Raton
Boca Raton
Boca Raton
Boca Raton
Boca Raton
Boca Raton
Arizona
Arizona
Boston
Boston
Boston
Boston
Boston
Boston
San Antonio
San Diego
San Diego
San Fernando Valley
San Francisco
San Francisco
San Francisco
San Francisco
Santa Clara
Sarasota
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seattle
Seattle
Seattle
Somerset
Bay City
Tampa
Tampa
Tampa
Toledo
Tucson
Tulsa
Tulsa
Tulsa
Miami
Jenkinsville
West Palm Beach
West Palm Beach
Bank Officer Uses CPR, Saves Life
Winston Salem, NC: G4S Bank Protection Officer Antonio Catalan is
being honored for his professionalism on the job. Officer Catalan saw
what he thought was a suspicious car stopped in front of a bank. When
he approached the vehicle, he found a distraught driver and an
unconscious passenger. BPO Catalan carried the passenger out of the
SUV and placed the woman’s lifeless body onto the lawn. Because the
woman was not breathing and had no pulse, Catalan started CPR. After
five minutes, the woman started breathing and regained consciousness.
Emergency responders arrived and took the woman to the hospital. Police
praised Catalan for his actions and credited him with saving a life.
(L to R) Area Supervisor Curtis Del Pezzo;
BPO Antonio Catalan and G4S General
Manager Dallas Clark.
Two G4S Officers Save a Life using CPR
(L to R) G4S General Manager Roger Sulimirski,
Bank Captain Andrew Gordon, BoA Senior
Vice President Joseph C. DiGennaro, and
BPO Glenn Whetstone.
Jacksonville, FL: Two G4S Officers are being honored for their
efforts to help save the life of a woman who collapsed at the
entrance of a banking center. Bank Captain Andrew Gordon and
Bank Protection Officer Glen Whetstone were involved in a routine
training visit to the banking center when the customer fell ill. The
two officers found the woman lifeless and not breathing. Captain
Gordon immediately performed CPR and Officer Whetstone
assisted with counting chest compressions. The ambulance crew
later told the Bank Manager that the actions taken by Whetstone
and Gordon helped to save the woman’s life.
G4S Officers Assigned to ICE/ERO Honored for Excellence
(L to R) Steffani Toney, Compliance Manager; Joseph
Romel, Operations Manager; David Marin, ICE/ERO Field
Office Director; G4S Lt. Gibran Chavez; G4S Officer Jesse
Rodriguez and Douglas Floto, Project Manager
Los Angeles, CA: G4S Detention Officers Jesse Rodriguez
and Lt. Gibran Chavez are being honored for their exemplary
efforts in handling a difficult situation while working for the
United States Department of Homeland Security, Immigration
and Customs Enforcement, Enforcement and Removal
Operations (ICE/ERO). An ICE detainee attempted to escape
while Officers Rodriguez and Chavez were a handcuffing him
before his transport to a correctional facility. As the detainee
struggled to get free, he kicked and bit the officers. Officer
Rodriguez and Lt. Chavez were able to restrain him and place
him in handcuffs.
's
ving my friend
sistance in sa
as
s
s.
hi
es
r
sn
fo
te
ou
ci
hi
st cons
aine W
nue and he lo
k Officer Jerm
ve
an
A
th
ce
to
en
is
nd
ge
sa
ming up Indepe
DC: This mes
were driving co
Washington,
e
w
,
13
20
,
mber 23
operator said
sponsive.
life. On Septe
sistance; The
became unre
as
y
he
n
nc
he
ge
w
er
g
em
in
r for
ted yelling for
I was driv
ntacted On-Sta
e car and star
th
co
d
of
t
an
ou
er
d
ov
d
pe
jum
ce this young
I pulle
the ground. I
about. All at on
on
g
t
in
fla
am
n
re
w
sc
do
t I was
he were a child
to lay him
man, just as if
me to see wha
ll
ca
ta
ot
en
fo
m
6al
.,
er
lb
this 200
help. Sev
r his head.
s.
and scooped up
t a pillow unde
pu
d
an
consciousnes
nd
man came over
ou
on the gr
gan to regain
m
be
hi
as
he
ed
w
ly
ac
nd
pl
ow
ie
ly
sl
fr
llar and
and gent
e arrived. My
my friend’s co
edics and polic
t. He is
m
e
en
th
st
He opened up
til
a
un
ed
e
rt
ors inse
ained ther
ct
m
re
do
an
m
m
7p
g
This youn
and before
the hospital
an attempt to
transported to
we stopped in
ly.
ul
re
rf
he
de
w
on
ea
w
ar
g
. I went to the
in the
recoverin
me of Jermaine
lled the bank
na
ca
e
I
th
r,
e
te
m
la
k
ve
A wee
tely, they ga
s
g man. Fortuna
ndness, and hi
White.
locate this youn
ne
assistance, ki
cer Jermai
s
ffi
hi
O
of
d
l
al
un
r
fo
fo
d
we are
area an
u how thankful
I cannot tell yo
K
tion.
you enough.
U, and THAN
immediate ac
, THANK YO
n to say thank
U
gi
O
be
Y
ot
K
N
nn
A
rmaine White
ca
H
We
r White T
G4S Officer Je
ce
ffi
O
ll
te
Again, please
YOU!!!!!!
Letter to G4S
Safety and Training
Two Officers Discover Fire before Automatic Alarms
Minneapolis, MN: Two G4S Officers are being recognized
for their proactive safety check that saved property and
company assets after a middle-of-the-night power outage.
G4S Officers Jerry Williams and Luke Knudson decided
to perform a building patrol after a power interruption
caused the building generators to turn on. While on patrol,
the officers discovered smoke coming from the lower level
parking garage and called the fire department. The
emergency crews extinguished the fire quickly. Once the
situation was under control, security managers realized
the fire was discovered before the automated fire alarm
system detected the blaze, saving property and assets.
G4S Officer Luke Knudson
G4S Officer Jerry Williams
Safety Milestone with G4S Partner
Morris, IL: Congratulations to the security teams at LyondellBasell for reaching an impressive safety milestone.
On November 23, 2013, the employees and contractors on site reached 10 years without a recordable injury.
G4S has supported the LyondellBasell GoalZero Safety Program since the partnership began. Frank Knapfel,
Regional Director Safety and Health, G4S North America, said, “We are pleased to support the LyondellBasell
Morris group. Our partnership allows us to remain passionate and committed to a safe workplace.”
Training Helps Officers Keep Data Center
Running After Equipment Failure
Alpharetta, GA: Two G4S Officers who were trained in system
operations are being recognized for their quick work to contain a
potentially damaging water leak from a malfunctioning air
conditioning unit. The effort by Officers Cory Gonzales and
Clement Gordon kept the leak from disrupting operations at a data
center. After responding to an alarm, Officers Gonzales and
Gordon shut down the defective Computer Room Air Conditioning
(CRAC) unit and cleaned up gallons of water that leaked
underneath the raised flooring. The two G4S Officers also made
sure secondary CRAC units were started and worked properly in
order to ensure continued operations.
?
?
?
? ? ?
Did You Know?
A CRAC unit is an essential
part of operations at a data
center because it monitors and
maintains the temperature, air
distribution and humidity in a
computer room.
?
?
??
G4S Officers Contribute to Safety Program
G4S Officer Brandon Nogafsky
G4S Officer Carl Selogy
Detroit MI: G4S Officers are helping spread
an important safety message at Marathon
Petroleum. G4S Officers Brandon Nogafsky
and Carl Selogy designed stickers to promote
seat belt safety. The stickers, with creative
graphics and messages, are part of the
overall safety initiative at the refinery.
Employees at Marathon Petroleum are
encouraged to place the stickers on hard hats.
They are also given to drivers as vehicles are
searched at the complex.
Recognizing the G4S Focus on Safety …
Geismar, LA: Leigh Redman has
been named Project Manager of the
Year at a client location. Leigh’s
expertise has been integral to the
success of many critical safety and
operational projects.
Freeport, TX: G4S Officer Charles
Grimes has been named Security
Officer of the Year at a client
location for exceptional dedication
to customer service. After his shift
was completed, he returned to work
to battle a fire with his co-workers.
Tarrytown, NY: Anthony Stella has
been named G4S Supervisor of the
Year at a chemical facility thanks to
his dedication to duty, professional
expertise and intense devotion to
quality customer service.
Celebrating Service
in December 2013, January 2014
10 Years Continued
Fedner
Jessica
Michael
Gracie
Shameeka
Vance
Kyle
David
Debora
Jeanette
Thomas
Mark
Benjamin
Eldridge
Richard
Julius
Bret
Lynn
Victoria
Eric
Suni
Mark
Wilburn
Lance
Angel
Christopher
John
Alexander
Lalisa
James
Odell
Thomas
Earl
Philip
Christopher
Kathy
Sarah
Corey
Fred
Mohamad
Ernest
Daniel
Dwain
Anthony
Larry
J Allen
Kimbal
Dumond
Scott
Darrell
Janice
Wayne
Carmen
Shayne
Allison
Wayne
Cary
Jamie
Chris
David
Anthony
Jason
Ronald
William
Garret
Ronald
Kevin
Bobbi
Cory
Michael
Lennis
Michael
T Bruce
Timothy
Michael
Kwabena
Steven
Jonathan
Sherry
Robert
Angelina
Micah
David
Ahmar
Cletus
Christopher
Willie
Kenneth
Manuela
Vaughn
Juanita
Harrydat
Geoffrey
Colin
Aston
William
Cathy
Bobby
Mark
Angela
Elizabeth
Basil
Pamela
Louis
Nick
Camika
John
Fawn
Simon
Torres
Giardina
Gray
Grayson
Kish
Kluckhohn
Munnings
Burns
Clark
Jost
Whitley
Condra
Basemore
Broad
Dunbar
Gilmore
McCain
McGee
Miranda
Muhammad
Nunez
Purnell
Shaviers
Stead
Syas
Torres
Zarazua
Fasanella
Goodall
Holliday
Robinson
Glatz
Martin
McDaniel
Watters
Garshell
Malloy
Pelfrey
Halwani
Hogg
Muiru
Smith
Brookins
McHam
Woodhouse
Harris
Lima
Rinehart
Saunders
Walker
Bass
Bills
Charrier
Coker
Eastham
Ehlers
Goupee
Greiner
Hayhurst
Hyde
Morgan
Oberem
Pennington
Renville
Ruiz
Rupp
Snyder
Whitmer
Carlisle
Hayes
Lewis
Peru
Seybold
Victor
Appiah
Greer
Lenihan
Mahoney
O’Neal
Owusu Bempah
Prioleau
Sepelak
Stephenwoof
Wilson
Annamunthodo
Forman
Hughes
Noel
Pinckney
Quinones
Ramdat
Smith
Wright
Anderson
Coe
Johnson
Watwood
Wielgosz
Vaughn
Hansen
Holobetz
Scipioni
Simpson
Yanich
Anderson
Whalen
Anderson
Boston
Boston
Buffalo
Buffalo
Buffalo
Buffalo
Buffalo
Buffalo
Casper
Casper
Charlotte
Charlotte
Chattanooga
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Chicago
Cincinnati
Cincinnati
Cincinnati
Cincinnati
Cleveland
Cleveland
Cleveland
Cleveland
Columbia
Columbus
Columbus
Costa Mesa
Costa Mesa
Costa Mesa
Costa Mesa
Dallas
Dallas
Dallas
Delaware
Delaware
Delaware
Delaware
Delaware
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Denver
Detroit
Detroit
Detroit
Detroit
Detroit
Detroit
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Fairfax
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Lauderdale
Ft. Myers
Ft. Myers
Ft. Myers
Ft. Myers
Ft. Myers
Greensboro
Harrisburg
Harrisburg
Harrisburg
Harrisburg
Harrisburg
Hartford
Hartford
Jupiter
7
Employee Benefits
Celebrating Service
in December 2013, January 2014
5 Years Continued
Lewis
Moku
Christopher
Gerald
Florence
Tangela
Alazar
Tameka
Shannon
Taneka
Emily
Roland
James
Katherine
Javier
Robert
Reynaldo
Gerald
Danyell
Howard
Gloria
Willie
Alvin
Sonia
Beatrice
Mary Ann
Shinay
George
Carolyn
Edna
Michael
Pedro
Vanella
Rita
Kevin
Hilda
Dennis
Soutsaychay
Maria
Laquise
Kamal
Tina
Tekita
Judith
Loranzo
Mazetta
Steven
Jennifer
Abewa
Lucius
Rosie
John
Debra
Santresha
Sharaun
John
John
Kathy
James
Joseph
Mary Arvie
Robert
Jason
Willie
Cecil
Michael
Cass
Mark
Patrick
Rickie
Andrew
Kevin
Jason
Reynaldo
Everett
Jean Marie
Keith
Evelyn
Keith
Jaime
Holly
Kelly
Oscar
Michelle
Rafael
Leda
Jessica
Anuar
Virginia
Fred
Terrell
Manuel
David
John
Alden
Nicole
Bissen
Juan
Cliff
Tasha
Andres
Steven
Ramses
Edgar
Cindy
Arnaldo
Thomas
8
Pincus
Dixon
Goodell
O Reilly
Tuliao
Angelle
Banata
Beatty
Boatner
Brown
Buxie
Cantu
Cole
Davis
Escobar
Foster
Garcia
Giles
Glover
Hastings
Hightower
House
Howard
Hughey
James-Booker
Jones
Lofton
Lopez
Mack
Marchetti
Miller
Panzo
Randolph
Reyes
Rockwell
Rodriguez
Sandoval
Sayrath
Segundo
Simpson
Srivastava
Thorn
Walker
Washington
West
White
Williams
Williams
Wude
Wyatt
Chapman
Littles
Romero
Taylor
White
Augustus
Doub
Hackerd
Piper
Zawodny
Balangue
Beldin
Dyson
Goldsmith
Kimbrough
McDermott
Shootes
Urschler
Clements
Jackson
Kapellusch
Lawrence
Lueck
Soriano
Davis
Derosier
Simmons
Williams
Boles
Chavez
Contreras
Greenfield
Hernandez
Martinez
Navarrete
Poza
Ramirez
Valles
Ripp
Rivera
Baldwin
James
Anderson
Anthony
Barnett
Bennett
Cazeneuve
Delgado
Flambert
Gaiter
Giraldo
Goeltzer
Lacoste
Medina
Mosley
Rondon
Simmons
Jupiter
Honolulu
Honolulu
Honolulu
Honolulu
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Houston
Huntsville
Indianapolis
Indianapolis
Indianapolis
Indianapolis
Jacksonville
Jacksonville
Jacksonville
Jacksonville
Jacksonville
Jacksonville
Jacksonville
Jacksonville
Kansas City
Kansas City
Kansas City
Kansas City
Las Vegas
Las Vegas
Lexington
Long Island
Long Island
Long Island
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Los Angeles
Maui
Maui
Memphis
Memphis
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
A Message to Employees From:
I wanted to bring everyone up to date on our efforts to refine our commitment
to employees as a result of our 2013 Employee Engagement Survey. We
have been busy reviewing the survey results and we are in the process of
talking to G4S leaders nationally, regionally and locally as we develop new
action plans that will keep us focused on putting employees first.
I want you to know it isn’t just a nice slogan. It’s a serious commitment on
all levels of our company.
Geoff Gerks
Senior Vice President
Corporate
Human Resources
G4S Secure Solutions
We want to keep doing what has made our company great and improve in
areas to which you have drawn our attention. We heard your request about
increasing non-traditional benefits, so we launched the Purchasing Power and
the enhanced Service Award programs. Be sure to review those programs
and their benefits outlined on these two pages of G4S News. This is only part
of what’s ahead.
As we are moving ahead with improvements, we ask that your job efforts
continue at a high level. The more we out-perform our competition and
showcase our professionalism, the greater chances we have of
distinguishing ourselves with pay raises and enhanced benefits. We remain
committed to improving our company for all.
Purchasing
POWER Program
www.G4S.PurchasingPower.com
Need large appliances like a refrigerator
or washer and dryer?
Trying to finance electronics such
as a computer, tablet or television?
The new Purchasing Power Program for
G4S employees can help
If you don’t have the immediate cash, and can’t or don’t want to use credit
to make a purchase, G4S has a new program to consider!
Log on to: www.G4S.PurchasingPower.com for more information.
By purchasing items through G4S.Purchasing Power.com you can make
manageable payments over a 12 month time period with automated
deductions from your paycheck or bank account.
RULES:
You must be at least 18 years of age
You must be an active, fulltime employee of G4S for at least 12 months
You must earn at least $16,000 a year
You must have a bank account or credit card (to be used in case of nonpayment via payroll deduction)
Purchasing Power can help pay for vacations
4-5 Day Cruises
All-Inclusive Resorts
Orlando Vacations & Theme Parks
Beach Getaways & More
Employee Benefits
The
Enhanced
Service Awards Program
How the Program Works:
Local G4S offices will schedule a Quarterly Service Award Presentation
Employees will received framed certificates, pins and travel vouchers recognizing your service to G4S
Employees who are eligible for online shopping sprees will receive an envelope in the mail from Point Recognition
with instructions on how to choose a gift
Online Shopping Spree Gifts
5 Years of Service
Framed Certificate of Recognition and G4S Years of Service pin
10 and 15 Years of Service
Framed Certificate of Recognition and G4S Years of Service pin
A G4S Branded Gift through Point Recognition
(online shopping spree)
20, 25, 30 and 35 Years of Service
Framed Certificate of Recognition and G4S Years of Service pin
A G4S Branded Gift through Point Recognition
(online shopping spree)
A $500 Travel Award Voucher
ANNOUNCING
a new benefit for
employees!
About Alliant
Alliant is one of America’s largest and strongest credit unions, serving more than 275,000 members
worldwide. As a member-owned, not-for-profit financial cooperative, Alliant’s mission is to serve its members’
financial needs…and Alliant is ready to serve you! Watch for more details coming soon on how you can join
Alliant and take advantage of this new valuable benefit. With Alliant, you will reap the financial rewards of
below-market loan rates for mortgages, home equity loans and lines of credit, vehicles, education, credit
cards and more…and above-market rates on savings and checking accounts.
Visit www.alliantcreditunion.com to learn more.
“
G4S continually looks for ways to expand the value and comprehensive nature of our
benefit portfolio. To that end, we are proud to offer Alliant Credit Union as a new
nationwide benefit.
”
– Lee Achord, Vice President, Compensation and Benefits
9
Celebrating Service
in December 2013, January 2014
5 Years Continued
David
Michael
Thomas
Karen
Matt
Jeffery
Keith
Jose
Gordon
Gale
Ronald
Wesley
Steven
Roy
Troy
Bernard
Everton
Gregory
Johnnie
Debra
Charles
Michael
Venga
Caldonia
Barry
Fina
Linda
Scott
Patrick
Charles
Jacquelyn
Racquel
Wade
Charles
Sergey
Lynn
Anthony
Delores
Dennis
Frank
Herbert
Juan
Lawrence
Arvin
Ronald
Dwaine
Montel
Chad
Erik
Corey
Joey
Jereme
Casper
Brandon
Norbert
Nathan
Kelley
Erika
Jason
Christian
Earl
Aaron
Jean
Monica
Jesse
Eugene
Gloria
Daniel
Joseph
Christine
Akwasi
Charlotte
Brandon
Herman
Monte
Ashley
Lawrene
Mary
Arif
Savino
Rosemary
Kenneth
Michael
Joseph
Sharon
Vitaliy
Lee
Chad
Matthew
Kevin
Charles
Brian
Vincent
David
Martin
Quintin
Roberto
Jonathan
George
Travis
Jeff
Brandon
Harry
Thomas
Patsy
John
Holly
10
Bahr
Gray
Link
Meduna
Rounds
Wussler
Buford
Castillo
Frost
Reifschneider
Tuggle
Watts
Hulbert
Byer
Davis
Fisher
Pigott
Smith
Terry
Bailey
Bedell
Bilbrey
Cox
Tesema
Dunhaver
Venditte
Gelsinger
Marchant
Dawson
Erney
Brown
Hall
Jeffries
Longfoot
Lurye
McNeill
Villalobos
Agnew
Berg
Ferguson
Garris Jr
Gonzalez
Lombardero
Rivas
Mundorff
Parker
Stewart
Augustine
Durbin
Evenson
Grunewald
Jensen
Koenig
Maccoux
Michalski
Schultz
Thorne
Andrejszky
Deaner
John
Meiklejohn
Melendez
Melisca
Moore
Peraza
Ramos
Morgan
Salomon
Mendy
Pierce
Addai-Mensah
Barbour
Bond
Pleasants
Williams
Hernandez
Stowers
Boyd-Jones
Akhtar
Diaz
Hill
Marsden
Matlock
Slover
Spencer
Velichko
Williams
Baese
Milanese
Nicolosi
Ruff
Sebastian
Straub
White
Baclawski
Ridley
Carreon
Castaneda
Cavaleri
Griggs
Hall
Maresh
Maxwell
Moore
Mpock
Opferman
Pierucci
Minneapolis
Minneapolis
Minneapolis
Minneapolis
Minneapolis
Minneapolis
Nashville
Nashville
Nashville
Nashville
Nashville
Nashville
New Orleans
New York
New York
New York
New York
New York
Norfolk
Oklahoma City
Oklahoma City
Oklahoma City
Oklahoma City
Oklahoma City
Omaha
Omaha
Orlando
Orlando
Pensacola
Pensacola
Philadelphia
Philadelphia
Philadelphia
Philadelphia
Philadelphia
Philadelphia
Philadelphia
Phoenix
Phoenix
Phoenix
Phoenix
Phoenix
Phoenix
Phoenix
Pittsburgh
Pittsburgh
Pittsburgh
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Two Rivers
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Port St. Lucie
Portland
Portland
Raleigh
Reno
Richmond
Richmond
Richmond
Richmond
Richmond
Riverside
Riverside
Roanoke
Sacramento
Sacramento
Sacramento
Sacramento
Sacramento
Sacramento
Sacramento
Sacramento
Sacramento
Lower Alloways Creek
Lower Alloways Creek
Lower Alloways Creek
Lower Alloways Creek
Lower Alloways Creek
Lower Alloways Creek
Lower Alloways Creek
Salt Lake City
San Fernando Valley
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
Health Care Services
Innovative G4S Partnership Supports Hospitals
and Mental Health Patients
Providing transportation, oversight and bedside guardianship with compassion,
empathy and understanding for the special needs of mental health patients
G4S North Carolina Patient Support Staff
G4S Capt. Baltazar Ruiz (standing)
conducts training for a group
of G4S employees.
Asheville, NC: Drug abuse or mental health patients
in North Carolina are getting compassionate and
appropriate support thanks to an innovative and
award-winning program from G4S. The Patient
Support Program provides oversight, safe
transportation and bedside guardianship for patients
who need to be transported from hospital emergencies
departments and into appropriate mental health
settings. This first-of-its-kind program is aimed at
improving patient satisfaction, quality of care and
reducing cost.
“In these times of change in healthcare, particularly in
mental health, this service is presenting an option to
free-up bed space at hospital emergency departments
and provide for quick and dignified transportation for the
patient so they can get the specialized care they need,”
said G4S General Manager Dallas Clark.
The service is getting positive reviews from participating
hospitals, law enforcement, mental health advocates
and government agencies.
In most places around the U.S., law enforcement
officers and their vehicles are used for these patients,”
said Ben Scaglione, Director of G4S Healthcare
services. “The North Carolina system is a valuable and
innovative solution which focuses on the dignity of the
patient because a person in crisis transported or
watched by law enforcement can contribute to their
traumatic event rather than de-escalating it.”
Since the beginning of this specialized service in
November 2013, a team of 25+ G4S Patient Support
Staff members have assisted more than 2,500 patients
and driven over 128,000 miles without incident. The
program was designed with input from healthcare and
mental health groups, the NC Sheriff’s Association and
the North Carolina Attorney General’s Office.
G4S Patient Support Staff members receive special
training because they provide bedside guardianship or
transportation to a patient in crisis. This training includes
100+ hours of G4S classroom training in First Aid/AED;
hospital and healthcare procedures; and driver and
safety responsibilities. All Patient Support Staff members
are also required to receive special CIT certification.
The G4S program utilizes vehicles are specially
equipped with safe and secure passenger seating,
individually- sealed lockers for personal belongings and
protection of medical papers. The cars have two-way
dispatching communications and always-on GPS units
that record time, speed and location.
What is CIT Certification?
All members of the special G4S team receive special training and certification from
the Crisis Intervention Team (CIT) –a regional North Carolina group that facilitates
collaboration between first responders and the mental health community advocates.
CIT training and certification is designed to assist officers with information,
understanding and skills to use when they respond to incidents involving people
experiencing a crisis.
Residential Communities
Boynton Beach Community is Introduced to
G4S Custom Protection Officer Team
(L to R) CPO Akeem Jones; Lt. Jenifer Grounds; CPO Charmaine Wellington and CPO Kira Brent
Boynton Beach, FL: Twenty-five G4S
Custom Protection Officers were
introduced to the homeowners in a gated
residential community during an
impressive display of capabilities and
expertise. The G4S team is replacing
another security company after residents
complained of less-than-desirable service
levels. The residents in the community
were invited to the clubhouse for the (L to R) CPO Chang Echevarria; Lt. Gilbert Ruiz; Capt. Richard Becker and CPO Derrick Franklin
Introductory Ceremony where they were
able to ask G4S managers questions about the new security team. They also learned about each Officer and his
or her impressive educational, military or security experience background.
The impressive group of men and women are all part of the elite G4S Custom Protection Officer® program. G4S
General Manager John D’Agata told the crowd, “G4S is honored to be a part of the community and we would like
to thank the management and board members for the opportunity to partner, protect and serve the community.”
Each officer was introduced to the homeowners along with his or her impressive educational, military or security
experience background.
Heroes, Continued
G4S Officer Uses Life-Saving Training
as First Responder During Emergency
Portland, OR: A G4S Officer is being honored for his professional response and quick
thinking during an emergency at a mass transit area near a college football stadium.
While directing traffic and assisting football fans, Security Office Jason Cross saw a
spectator who collapsed on the sidewalk. Officer Cross rushed to render aid and after
determining the man was unconscious, not breathing with a weak and fading pulse,
Officer Cross used his training and experience and started chest compressions. Officer
Cross also calmly commanded the scene while delegating tasks to others as he
continued life saving actions until rescue personnel arrived.
“I was very impressed with the
willingness of Officer Cross to jump
in and help when needed.”
–G4S Client
Jason Cross
“I am proud to work with him and all of our
hardworking Security Officers who strive to
do a job well done in such a diverse work
atmosphere.”
– Ronald Bjerklund,
G4S Secure Solutions, Area Supervisor
Celebrating Service
in December 2013, January 2014
5 Years Continued
Paras
Bob
Luke
John
Sarah
Keith
Curtis
Christina
Joseph
Susanna
Dennis
Dennis
Brenda
Francelia
Gilbert
Julian
Robert
Alexis
Olivia
Doug
Kenneth
Taminder
Shadi
Mohammed
Thomas
Juan Carlos
Joseph
Malcolm
James
Paul
Joanne
Shannon
Samuel
Robert
Nicholas
Christopher
Isreal
Brian
Kory
Matthew
Andrew
Donald
Mark
Robert
Robert
Daniel
Charles
Carlo
Adam
David
Joseph
Kimberly
Noe
Christopher
Jose
Chauncey
Benjamin
Gregory
Abelina
Mary Anne
Murray
Raheem
Reynaldo
Betty
Adrienne
Kenneth
Sean
Erin
Billy
Angela
Cynthia
Herman
Elliot
Gloria
Lyman
Phyllis
Jimmy
Paul
Joram
Theresa
Ronald
Bruce
Walter
Joshua
Gloria
Omar
Kevin
Juan
Herman
Erik
Wellington
Russell
Kenneth
Michael
John
Tirus
Richard
Everett
Joseph
Eric
Roberto
Scott
Natale
Kenneth
Neil
Ronald
Ram
Relyea
Ringlein
Schultz
Scott
Scribner
Shuster
Smooths
Standridge
Sutherland
Titus
Tobin
Watts
Zelaya
Almaguer
Blea
Forsythe
Imhoff
Kelley
Kim
Laughlin
Randhawa
Suleiman
Taki
West
Garcia
Grable
Scott
Sellars
Christopher
D’Elia
Graves
Haigler
Youngs
Ahern
Bigelow
Boley
Bowen
Brunell
Cheney
Childs
Ficek
Hatstat
Ingalls
Kleiner
Langdon
LaVersa
Patrizzi
Settipane
Gulley
Boakye-Asante
Bowens
Diaz
Espinosa
Flood
Green
Johnson
Karalis
Luna
Riley
Stephens
Townes
Miranda
Sanders
Walker
Wilks
McGreevy
Reid
Beck
Choren
Dozal
Cope
David
Haske
Lowry
Maness
Pacheco
Parrish
Rauchwerger
Rice
Richardson
Robison
Schleuter
Arteaga
Barfus
Gonzalez
Mays
Rached
Sanchez
Santovenia
Tejada
Johnson
Woulard
Campanario
Davis
Denny-Smalls
Elsasser
Erichsen
Farrell
Geisler
Lopez
Lowe
Manzo
Miller
Nittolo
Soderburg
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
San Francisco
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Santa Clara
Sarasota
Sarasota
Sarasota
Sarasota
Schenectady
Schenectady
Schenectady
Schenectady
Schenectady
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seabrook
Seattle
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Somerset
Tampa
Tampa
Tampa
Tampa
Toledo
Toledo
Tucson
Tucson
Tucson
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Tulsa
Miami
Miami
Miami
Miami
Miami
Miami
Miami
Miami
West Palm Beach
West Palm Beach
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
Westchester
11
Rachelle C.
My name is Rachelle and I am a bank teller in Tennessee. Up until October of 2013, we
did not have a guard. Our bank was a robbed so, the company appointed bank security.
Now, I am so secure knowing that there are people here keeping an eye on things. In
particular, I wanted to write about G4S Officers Mr. James Alexander and Miss Karen
Johnson. They both are outstanding and exceptional guards. They light up my day every time
I see them because I know I will feel safe and protected throughout the day. Not only do they
watch the bank and its surroundings but they make sure we get to our car safely. They will
even wait with us until our car ride arrives. They are very professional in their craft. I would
like to let the company know they are doing an exceptional job.
DHA SAFETY Act Designation
ISO 9001:2008
©2013 G4S Secure Solutions (USA) Inc.
G4S Secure Solutions (USA) Inc.
1395 University Boulevard, Jupiter, FL 33458
Phone: 1.800.275.8305
Website: www.g4s.com/us
E-mail: editorial@usa.g4s.com
Comments:
I want to commend one of your security guards who
works at a supermarket in Honolulu.
When I started shopping, I noticed someone had
taken the three insulated bags I use for carrying my
groceries home.
The security guard approached me just to smile and
offer a 'good morning', and I told her what had
happened. She alerted the checkout clerks and
searched the store while I continued shopping. She
found them out of sight by the checkout, and tracked
me down.
Just want to convey that she was professional,
vigilant and very polite! If this is the norm for the
employees of your company, kudos to you!
Please pass my appreciation on to her!
Shannon L.
Cheers
M.
At lunchtime today we were greeted
by one of your security team members
at the Orange County courthouse
annex. She could not have been more
helpful to us or other patrons. She even
took the time to talk to my 2 year old as
we waited. Please pass on our thanks
to this wonderful member of your team.
How are things?
Hey,
LETTERS TO
It has occurred to me how lucky we are to have the two of you at our site in Billings. What you guys
bring to our site is immeasurable and I want to be sure that you know how much I appreciate you! I
appreciate the fact that you greet our guests the moment they come through the door. Your smiles and
upbeat attitudes are the welcome that weary travelers appreciate. When you offer to help a visitor find
their way to a conference room, the cafeteria, or an office you demonstrate the values that this business
is built upon. You go above and beyond by offering things like cable locks for their laptops. Your
professionalism is evident in every conversation. I just want you to know that I am glad you are here!
Kelly Jorgenson
Learning Specialist, GE Capital Americas
Hello G4S:
A Letter to