SHELL CONTRACTORS REFERENCE GUIDE

SHELL CONTRACTORS
REFERENCE GUIDE
DISAProgramComplianceReferenceGuide
ShellContractors
Thissectiondescribeshowtoimplementyour
DISAContractorsConsortium(DCC)programs.As
acontractorcompany,youhaveenrolledinthe:
• DISAContractorsConsortiumOralFluids
(DCCOF)and/or,
1Implementa^on
•
DISAContractorsConsortiumHairTesting
withRandoms(DCCHT)
Priortotestingyouremployees:
•
•
Provideallemployeeswithacopyofthe
applicablepolicy.
Enrollemployeesintotheprogram.
Yourcompanymayhavecurrentorfutureemployeeswhoarealreadymembersof
theDCC.Theseemployeesmaybeeasilyaddedtoyouremployeerosterthroughthe
MembershipVerificationProcess.
• Select VerifyMembership…link.FromtheEmployeesPage,enterthe
SocialSecurityNumber(SSN)inthe*AddSSNfieldfortheemployeewhose
membershipyouwishtoverify.
! Membership
Verification
Procedure
•
Select
toretrievecontractorconsortiumstatus.
Ifemployeehasoneofthefollowingstatuses,selecttheboxdirectlytothe
leftoftheSSN:
o Inactive Retest
o Inactive Pending
o Active
Select the + Assign Policy action from the pull down list and then select the
button to proceed.
SelectthepolicyfromthePolicyType:box.
•
Select
•
Active: Once verified into your company roster, send employee(s) directly to
work. Nopre-employment/pre-accesstestrequired.
Inactive-Pendingand/orInactive-Retest:Onceverifiedintoyourcompany
roster,providetheemployee(s)withapplicabletestingformsandsend
employee(s)toassignedcollectionsitefortesting.
o CRLNon-FederalDrugTestingFormandNon-DOTAlcoholTestingForm
forDCCOFpolicy.
o PsychemdicasForensicCCFforDCCHTpolicy.
Inactive,NotonFile:Employee(s)requiredtocompleteaUniversal
MembershipApplicationformandconductapplicableconsortiumpolicytest
(DCCOFand/orDCCHT).FollowstepsundertheMembershipApplicationand
DrugandAlcoholTestingProceduresection.
Inactive:TheemployeemustcallDISA,Inc.at281-673-2490or1-800-7526432(toll-free),toestablishwhatisrequiredtoactivatestatus
•
•
•
•
! Membership
Verification
Response&
Procedure
•
•
! Membership
Application
Procedure
tocompletethetransaction.
AllnewmemberconsortiumemployeesmusthaveaUniversalMembership
ApplicationForm(consentform)onfilewithDISAbyfollowingoneofthesteps
below.
E-SignatureConsentForm-enablesacurrentorprospectiveemployeeto
electronicallysignandtransmitthemembershipformtoDISA.
DISAProgramComplianceReferenceGuide
ShellContractors
•
•
UponDER/communicatorlog-inselect E-SignatureConsentForm.
OntheE-SignatureConsentformpagecompletealltheapplicablefields:
o EmployeeSocialSecurityNumberandEmployeeName.
o SelectapplicableLocationfromdropdownmenu.
o InputemployeeemailaddressandchecktheboxSendMember
ApplicationFormtoemployee.
o ChecktheboxesunderPolices.
•
•
Hit
.
Aconfirmationpageisprovidedandthestepsabovemayberepeatedfor
eachadditionalemployee.
Theemployeewillreceiveanemailcontaininghis/herlog-ininformationto
review,sign,andsubmitthemembershipformelectronically.
•
OnlineUniversalMembershipForm-enablesaDER/communicatortocreatean
onlinePDFformwhichisprintedandfaxed/emailedtoDISAuponcompletionof
employeesignature.
•
•
OntheHomePage,locatetheStartaServicesection.
Clickon AddANewEmployeeWizard…link
•
•
Selecttheapplicablepolicyandclick
.
OntheAddEmployee–EmployeeRequiredDataPage,inputtheemployee
•
informationinthedesignatedfieldsandclickon
.
OntheAddEmployee–MembershipInformationPage,inputtheemployee
•
•
! Drug&Alcoholand
HairTesting
Procedure
informationinthedesignatedfieldsandselect
.
Theapplicantmustsignthebottomoftheform.
Uponcompletion,faxtothenumberlocatedontheformoremailto
forms@disa.com.
Allnewmemberemployeesmustbesenttoanapprovednetworkcollectionsitefora
Pre-employmenttestwiththefollowingforms:
DCCOFConsortiumPolicy:
•
•
CRLNon-FederalDrugTestingForm
Non-DOTAlcoholTestingForm
DCCHTConsortiumPolicy:
•
! LocatingCollection
SiteProcedure
PsychemedicsForensicCustody&ControlForm(CCF)
ItisimperativethatacollectionsiteisselectedthatconductsOralFluidsand/orHair
collectionsbyfollowingthestepsbelow:
• OntheHomePage,locatetheSearchforInformationsectionandclickon
FindCollectionSites….
• OntheCollectionSitesAdvancedSearchPage,fillindesiredcriteriafieldsto
searchforcollectionsitesforaspecificlocation(i.e.CityandStateorZipand
Radius)
• FromtheServices:scrolldownandselectCollection,Hairand/orCollection,
OralFluid.
•
Click
.
DISAProgramComplianceReferenceGuide
ShellContractors
2Management
! PolicyDownload
Procedure
ThissectiondescribeshowtomaintainyourDCC
programemployeerostertoensurea“GreenLight”
compliancestatusforyourcompany.
StepsforaGreenLightCompanyCompliantStatus:
• Ensureallemployeesareenrolledintothe
applicableDISApolicy.
•
EnsureallDER'saretrainedonyour
applicableDISApolicy.
•
Ensureyourrandomsforeachselection
periodarecompleted.
Thefollowingstepsdescribehowtodownloadyourprogrampolicyforyourrecords
throughourDISAWorks®system.Itisimportanttoprovideacopyofthepolicyto
eachemployeeyouenrollintotheprogram.
• UponLog-intowww.disa.com,locatetheProgramsTabontheHomePage
• HoverovertheProgramsTab,andthenCompliance,andselectDCC
Policies.
• OntheCompliancePage,theapplicablepoliciesarelisted.
a. DCCHairTestingPolicywithaRandomProgram
b. DCCOFPolicy
• Whenthedocumentfilewindowappears,savethedocumentdirectlyonto
yourpersonaldrive.
Youwillreceivearandomlisteachmonthbasedonyourconsortiumpolicy.Your
randomlistwillconsistof:
! RandomProcess
Procedure
•
•
Primaryselection(s)-itisimportanttotestallPrimaryselectedindividuals.
IndividualsnottestedwillbecomeInactive-Retests.
Back-upselection(s)-ifa*primaryselectedindividualisunavailable,choose
thefirstpersonontheBack-upselectionlist.
ItisimperativethatyoufollowtheDCCguidelinesotherwiseyourcompanyor
individualemployee(s)accesstofacilitiesthatrequiretheDCCprogramcouldbe
impacted.
! EmployeeRoster
UpdateProcedure
Youshouldcontinuouslyupdateyouremployeerosterbydeactivatingindividualsyou
nolongeremploy.Thisensuresthattherandomselectionsarefromyourcurrent
roster.
• Selectthe ViewMyRoster…linkontheHomePage.
• OntheEmployeesListPage,clickonthecheckboxleftofthe iconfor
eachdesiredemployee.
• Atthetopofthescreen,locate--SelectAction--fieldandfromthepulldown
menu,selectDeactivateEmployee(s)andclickonthe iconleftofthe--
SelectAction--field.
• OntheMassDeactivationseparateinternetpage,checktheboxforthe
appropriatepolicyundertheDeactivatefield.
•
•
Select
.
Theemployeeisnowdeactivated/terminatedfromyourroster.
DISAProgramComplianceReferenceGuide
ShellContractors
DISAprovidestheabilitytoverifyanemployeecompliancestatusbyselectowner
sites.ThisensuresthatapplicableemployeesconductingworkatShellarecompliant
withtheprogram.
! JustCheck
EmployeeStatus
Procedure
•
•
•
•
•
Select JustCheckEmployeeStatus.
OntheJustCheckingStatusPage,inputtheSSNoftheemployeeintothe
AddSSN:field.
Selecttheapplicableownersitefromthe*Ownerdropdownmenu.
Click
.
OntheJustCheckingListPage,theemployeecompliancestatuswillbe
listed.
Thissectionprovidesyouwithcontactinformation
forvariousDISAdepartmentsandareasofservice.
3HelpNumbers
•
•
•
•
RefertoDISAHelpNumbersbyService
listing
Selectatopic/servicefromtheService
column
CallDISA’smainnumberat281-673-2400
or800-752-6432oremailtoaddress
provided
AskforDepartmentlistedinthe
ResponsibleDepartmentcolumn
CATEGORY
SERVICES
EMAIL
Accountchanges
ü AddLocation
ü AddPolicy
ü AddCommunicator
ClientServices
clientupdates@disa.com
Backgroundscreening
ü QuestionsRe:BackgroundChecks
ClientServices
backgrounds@disa.com
Collectionsites
ü LocateCollectionSite
ü AddCollectionSite
ü CollectionSiteProcedures
ClientServices
clientservices@disa.com
Custodyandcontrol
forms
ü OrderForms
ClientServices
distribution@disa.com
Invoices/billing
ü InvoicingQuestions/Issues
Accounting
billing@disa.com
MRO
MRO_Dept@disa.com
MedicalReviewOfficer ü QuestionsRe:ReviewofTestResults
(MRO)
DEPARTMENT
DISAProgramComplianceReferenceGuide
ShellContractors
MedicalReview
Officer(MRO)
ü QuestionsRe:ReviewofTestResults
MRO
MRO_Dept@disa.com
Programcompliance
ü DOTRegulations
ü AuditProcedures
Compliance
compliance@disa.com
Randomprogram
ü EmployeeRosterMgmt.
ü RandomSelections
ClientServices
clientservices@disa.com
Return-to-duty
ü Rehab/Return-to-DutyQuestions
ClientServices
ReturnToDuty@disa.com
Sales
ü QuestionsRe:OtherDISAServices/How
toAddtoExistingAccount
ü Backgrounds
ü Training
ü HairTesting
Sales
sales@disa.com
Training
ü ReceiveTraining
ü Communicator
ü Supervisor
ü Employee
ü TrainingQuestions
ü OrderTrainingMaterials
Training
training@disa.com