2012 Annual Report - Truliant Federal Credit Union
Transcription
2012 Annual Report - Truliant Federal Credit Union
ABOUT TRULIANT FEDERAL CREDIT UNION Truliant Federal Credit Union is a not-for-profit financial cooperative that provides affordable financial services to over 180,000 member-owners and nearly 1,000 employers and their employees. These include people who live, work or worship in the communities we serve and our Business Partners’ employees and their families. Our 22 Member Financial Centers provide services in North Carolina, South Carolina, Virginia and Ohio. Truliant’s members are owners of the Credit Union and the benefits they receive are a result of their ownership. For 60 years, Truliant has been an important contributor to the local economy and is dedicated to making a difference to our member-owners and the communities we serve by supporting worthy causes and organizations, providing adult educational seminars on a variety of financial topics, and partnering with our local school systems to provide financial literacy courses to their students. Truliant’s philosophy begins and ends with understanding and meeting member needs. Member-owners are at the forefront of every decision made. As a result, Truliant offers a full array of financial services, including low-rate consumer loans, high-yield savings programs, systematic savings and investments, financial planning and counseling, free checking and debit options, online and mobile services and numerous ATMs. Truliant’s goal is to connect with and do what is best for each and every member, every time. We work with our members to match the most appropriate product to their personal needs and help them find affordable financial solutions that they can comfortably manage. We’re here to help our member-owners make the best decisions to enhance their financial lives, just as we have for 60 years and will for 60 more. “The mission of Truliant Federal Credit Union is to enhance the quality of life of our members and to become their preferred financial institution.” THANK YOU TO OUR BUSINESS PARTNERS Truliant Federal Credit Union is happy to serve nearly 1,000 Business Partners in the communities we serve. It is through our partnerships with these companies that we are able to enhance the financial lives of thousands of their employees and family members. A Truliant membership is a high-value addition to employers’ benefit packages without any administrative burden or cost, and research has shown that productivity increases when employees are no longer worrying about their finances. We appreciate your partnership, and thank you for allowing us to help your employees improve their financial well-being. Below is a list of our Business Partners with 200 or more employees: Acme-McCrary/Sapona Corporation ACS, Inc. - Cary ACS, Inc. - Raleigh Actavis AdminHR, LLC Advance Auto Parts Advanced Home Care Aerial Machine & Tool Corporation AGV Products, Inc. AKG of America, Inc. Alamance County Allen Industries Allied Waste - Concord Amphenol TCS APEX Analytix Armacell Atrium Windows & Doors Banner Pharmacaps, Inc. Biscuitville, Inc. Blue Ridge Nursing Center, Inc. Bobcats Basketball, LLC Bonsal American Brenntag Southeast, Inc. BSN Jobst, Inc. BSN Medical, Inc. Cadmus Communications Calvary Baptist Temple Canopy Partners CarMax Carmel Country Club Carolina IT Professionals Group Center for Creative Leadership Chandler Concrete Co. Charlotte Country Day School Charlotte Eye Ear Nose & Throat ChemTreat, Inc. Chiquita Brands International, Inc. Choice USA Beverage, Inc. Cigna Healthcare of VA, Inc. Cingular CITPG Indirect Coca-Cola Bottling Co. Consolidated Cogentrix Energy, Inc. Collins & Aikman Columbia Beauty Supply Community Alternative of NC Compleat Rehab & Sports Therapy Center CompuLink Network Installation Services ComputerNet Resource Group Convatec/Bristol Myers Squibb Co. Convergys Cook Medical, Inc. Cornerstone Health Care, PA Danaher Tool Group Dart Container Corporation Daymark Recovery Services Denny’s Group Dewberry Draper Aden Associates Duke Energy ECPI College of Technology Elon University Energizer, Inc. Engineered Controls International, Inc. Europa Sports Products, Inc. Faith Bible Church Family First Mortgage Corp. Furnitureland South, Inc. Gaston County Family YMCA General Dynamics Advanced Technology General Electric General Injectables & Vaccines, Inc. Gilbarco, Inc. GKN Automotive Global Knowledge Network, Inc. GMAC - Winston-Salem Greensboro College Students Guardian Industries Guilford College Gulistan Carpet Hamilton Beach Brands, Inc. Hanes Brands Hauni Richmond Hearst Service Center Hendrick Honda HHHunt Stabilus National Gypsum High Point Regional Health System Staff Management National Textiles Hilco Transport, Inc. SteelFab, Inc. Nautica Hilton Charlotte University Place SunCom Wireless, Inc. NC Jr. Chamber of Commerce Holy Angels Syngenta Biotechnology, Inc. NC Pest Control Association Honda Aircraft Company, Inc. Syngenta Crop Protection NCO Customer Management Honeywell Fasco SYSCO Charlotte, LLC Nello L. Teer Company/Larco Hospice and Palliative Care of Greensboro Technimark, LLC North Carolina Association of REALTORS Hughes Furniture Teleflex Medical (Arrow), Inc. Oliver Rubber Company In-Flight Crew Connections, LLC The Arc of North Carolina Peak 10, Inc. Infor The Budd Group PEM Fastening Systems Inmar Enterprises, Inc. The Hispanic League Pepsi Bottling Group Institution Food House (IFH) The Shaw Group, Inc. Pepsi Cola Bottling Co. of Charlotte, Inc. InterAct Public Safety Systems Thomas & Betts Power Solutions Pharr Yarns Int’l Home Furnishings Reps Association TIMCO Piedmont Plastics, Inc. International Textile Group, Inc. Time Warner Cable Pine Hall Brick Company Jesus Christ Outreach Ministries, Inc. The Timken Company Plastic Omnium Auto Exterior, LLC Joe Gibbs Racing, Inc. Timmons Group PPG Industries, Inc. - Lexington JPS Industries Total Care, Inc. Premier, Inc. Kernodle Clinic, Inc. Transamerica Reinsurance Procter & Gamble, Inc. Key Risk Management Services, Inc. Twin County Regional Healthcare, Inc. Pulaski Community Hospital KGB USA Ultra Machine and Fabrication, Inc. R. H. Barringer Distributing Co, Inc. Kingsdown, Inc. United Network Organ Sharing (UNOS) R.R. Donnelley Financial Klaussner Home Furnishings Unity Moravian Church Radford Worship Center Krispy Kreme Doughnuts, Inc. Univar USA, Inc. Radiator Specialty Company Lees-McRae College, Inc. US Foodservice Ralph Lauren Leonard Buildings & Truck Accessories VA Pharmaceutical Assoc. RCR Enterprises, LLC Liberty Embroidery, Inc. VA Trial Lawyers Assoc. Renfro Corporation Life Center of Galax ValueOptions, Inc. Replacements, LTD LifeSpan, Inc. Virginia Physicians, Inc. RFMD Liggett Group, Inc./Liggett Vector Brands Vita Medical Staffing Safety Components International Lincoln Financial Media Group Volvo Truck New River Valley Salem Academy & College Little Diversified Architectural Consulting Westminster Company Sanders Bros., Inc. Longwood Elastomers Wilkinson and Associates ScanSource, Inc. Lowes Foods, Inc. Winston-Salem Industries of the Blind Scott Technologies Malt-O-Meal Company Wythe County Community Hospital Sharp Business Systems Matcor Company YMCA of Greater Charlotte - Siskey Family Shelba D. Johnson Trucking, Inc. Mayflower Vehicle Systems YMCA of Greensboro Siemens Medical Solutions, Inc. McKesson Corporation YWCA of Winston-Salem Smith Moore Leatherwood, LLP Mead Westvaco Somic America, Inc. Microsoft Corporation - Charlotte Southeast Industrial Equipment, Inc. Mid Carolina Cardiology PA SPFilms, Inc. Moore & Van Allen, PLLC Sports Endeavors, Inc. Mt. Rogers Community Services Board MESSAGE FROM THE PRESIDENT AND CEO Change and Choices from Member-Owner Voices It’s impossible to escape the rapid change occurring all around us; you may or may not want to. I wrote in our winter newsletter that we want to help you travel at the speed of life—your life. Whether you are embracing all of the new tools that deliver convenience and exciting features/functions or the more traditional service through meaningful human interaction, we’ll be here for you. It remains to be seen how our member-owners and consumers will pick up their Marc Schaefer, President and CEO financial lives after the Great Recession. Will we continue to hold our financial service partners responsible for helping us make good financial choices, or will we go back to caveat emptor—buyer beware? Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act supposedly with the goal to protect consumers from the abuses of the past; most notably making mortgage loans to consumers who could not repay them and then shuffling the paper around in a sophisticated game of musical chairs where the loser picks up the tab. The U.S. taxpayer ended up without a seat. In the process, and as fallout from the lack of oversight, our members made choices based on how they saw the world and on expected values of their assets that proved to be unwarranted. Most members are now climbing back into a place of financial security that they hope will be permanently bolstered by the lessons they’ve learned. The slow, but seemingly sustained improvement in real estate values and the dramatic increase in equity markets (at least as I write this message), give us confidence that we’re on a path to reaching individual and household financial objectives. Perhaps we will remember the lessons from 2007-2009 and recognize, for example, that home prices are not guaranteed to always rise and can, in fact, move the other way. We may recall that financial institutions don’t always operate in our best interest and are capable of making big mistakes like other businesses. It was heartbreaking to see the disappointment and sense of loss, financial and emotional, of so many North Carolina members who believed Wachovia stock would always retain value. Middle-aged and older members don’t have much time to make up for any long-term losses. According to a recent study by the Employee Benefit Research Group, almost half of Americans and more than one-third of retirees lack confidence that they will have enough money to live comfortably in retirement. Truliant is structured and staffed to actually focus on improving members’ financial lives. We are proud that we’ve helped our members weather many economic storms over the past 60 years. In 2012, through completing nearly 165,000 TruFinancial Checkups and 24,350 No-Cost Credit Reviews, we met nearly 114,000 member needs. That translated into over 6,000 new savings and investment accounts for members to build or rebuild their financial foundations. We financed or refinanced over 740 homes for our members and provided access to real estate equity for close to 1,500 more. We provided financing at historically low loan rates on nearly 18,000 new and used vehicles. The total savings in finance costs to our members is substantial. It has been typical to save a member several hundred to over one thousand dollars a month in payment costs while retaining or reducing the term of their loans. This is providing the boost that many households need to restore their long-term financial health and reach their goals. It’s no wonder that, in a recent survey, over 94% of our members indicate that they believe Truliant “has their best interests at heart.” We are extremely proud of the Truliant Federal Credit Union team that is approaching financial services as we believe it should be. We believe that your financial partner should be here to engage with you to improve your financial life, not sell you products you may not need so that the institution can meet a profit objective for other investors. Truliant has proven over the past six decades that we can operate a financially safe and sound member-owned credit union while returning the lion’s share to our members in the form of lower loan rates, higher savings rates and low fees. In addition, we can invest in our people as they continue to develop the skill sets to help you make the best financial decisions for you and your family. As we recognize your Credit Union’s 60th anniversary and look to the future, the management of Truliant will remain member focused and forward thinking to continue to meet your needs over the next 60 years. On behalf of the management of Truliant, we thank you for choosing us to meet your financial needs and to help you build your financial foundations. Marc Schaefer President and CEO “Truliant’s breadth of services was the same as any financial institution, but the customer service was exceptional... They enabled me to move my retirement up a year...” - Richard, Truliant member-owner for seven years “As a member-owner, I truly feel as if I’m a part of Truliant, I feel like my input matters and that they are here to help me.” - Freda, Truliant member-owner for one year MESSAGE FROM THE CHAIRMAN OF THE BOARD As we commemorate our 60th anniversary and reflect on our accomplishments throughout the years, we are celebrating you, our member-owners, and your choice to partner with Truliant Federal Credit Union as your trusted financial advisor. It is because of you and all our member-owners that we have grown to $1.6 billion in assets and over 180,000 members with 22 Member Financial Centers. However, our true success is reflected in the thousands of lives we have helped to improve. It is your trust in Truliant to always have your best interests at heart, which Greg Thrush, Chairman of the Board enables us to help guide you to make well-informed financial decisions to build strong financial futures and reach your goals. You, our member-owners, are the reason we continue to hold steadfast to our mission of enhancing the quality of your lives through our focus on understanding and meeting our members’ financial needs and future goals. Our outcomes in life are reflected in the choices we make throughout the years. We all have made choices at different points in our lives where hindsight would have led us in a different direction, but choosing Truliant is not one of them. Although Americans now have some sense of optimism, the economic turmoil and continued uncertainty of recent years have caused many Americans to question their past choices to have relationships with for-profit financial institutions. They are seeking out trusted resources before purchasing or refinancing their homes, and for other financial decisions. Consumers are much more aware of the pitfalls and unsound lending practices others have made, and as a result, are looking for financial partners who will look out for their best interests. Many are choosing to switch to a not-for-profit financial cooperative. Many have and will continue to choose Truliant. The past financial crisis continues to highlight the poor choices made by many large banks that did everything in their power to maximize their quarterly earnings, even in the face of many customers who were pinching every penny to pay for necessities. Fees increased, including monthly charges to use a debit card or step inside a branch. Customer service became a casualty of the recession and customers noticed. As the economy shows signs of righting itself, banks are taking a step back to re-engage consumers and rekindle relationships. Truliant, on the other hand, never shifted its focus from connecting with its members and acting in their best interest, and continues to be forward thinking to further enhance this practice. Truliant has stayed member focused for 60 years and will continue to stand by our driving principle of enhancing our members’ financial lives. This strategy has led us to consistently make the best possible choices for you, our member-owners, and for the Credit Union you own. We know that you have a choice in selecting your financial institution, and we are grateful you have chosen Truliant as your preferred financial partner. On behalf of the Board of Directors of Truliant Federal Credit Union, I would like to sincerely thank you for being a part of Truliant and a member-owner. I hope that you continue to see how much you mean to us every time you call, visit us online or step into one of our Member Financial Centers. As we build upon our first 60 years, we will continue to be forward thinking and member focused for each of you. Greg Thrush Chairman of the Board “Truliant cares more about the individuals... You’re not just a number, you’re a person.” - Michael, Truliant member-owner for 13 years “We’ve been banking all our lives, and we’ve never had a relationship like we do with the people of Truliant... They changed our lives... That’s why we love Truliant!” - Jennifer & Van, Truliant member-owners for 11 years TRULIANT FEDERAL CREDIT UNION CELEBRATES 1952 • Radio Shops Credit Union is chartered. 1962 • Name is changed to North Carolina Works Federal Credit Union. 1973 • New Member Financial Center at AT&T facility in Richmond, VA is opened. 1981 • Checking accounts are now offered. 1983 • Name is changed to AT&T Family Federal Credit Union. • Visa® Credit Cards are now offered. 1985 • New Member Financial Center in New River, VA is opened. 1986 • First Mortgage Loans are now offered. 1987 • New Member Financial Centers in Charlotte and Greensboro, NC are opened. • First Business Partner, Pharr Yarns of McAdenville, joined. 1988 • New Member Financial Center in McAdenville, NC is opened. • Membership has grown to 46,000 member-owners with assets totaling $200 million. 1990 • Express Loan™ Department is added. • Financial Advisors at Truliances (FAAT) now offer member-owners free financial and account management advice. 1992 • Burlington, NC Member Financial Center is relocated. • New Member Financial Center in Shelby, NC is opened. • Debit Cards are now offered. • Credit Union Auto Buying Service (CUABS)® is now available. 1993 • New Member Financial Centers in Charlotte, NC, Greenville, SC and Canton, OH are opened. • New administrative offices in Winston-Salem, NC are opened. 1996 • First website is launched. 60 YEARS OF OUTSTANDING MEMBER SERVICE 1997 • Online Banking services are introduced. 1998 • Credit Union Membership Access Act (HR 1151) is signed after significant grassroots efforts by Truliant member-owners, employees and the volunteer Board of Directors. 1999 • Name is changed to Truliant Federal Credit Union. 2000 • Membership has grown to over 163,000 member-owners, 370 Business Partners with assets of nearly $750 million. 2004 • Community charter is granted for a 50-mile radius around headquarters in Winston-Salem, NC. 2005 • New administrative offices located at Truliant Way in Winston-Salem, NC are opened. • Truliant surpasses $1 billion in assets. • Business checking accounts are now offered. 2006 • The TruFinancial Checkup is introduced. 2007 • New Member Financial Center in Kernersville, NC is opened. • New Member Financial Center in downtown Winston-Salem, NC is opened as a part of a merger with Victory Masonic Credit Union. 2010 • No-Cost Credit Review is introduced. • Small Business Administration (SBA) micro loans are offered. • Student-run credit union at East Forsyth High School in Kernersville, NC is opened. 2011 • Truliant opens North Carolina’s first middle-school, student-run credit union at Wiley Middle School in Winston-Salem, NC. 2012 • The 60th anniversary is celebrated. • Membership has grown to over 180,000 member-owners, nearly 1,000 Business Partners, 22 Member Financial Centers in NC, SC, VA and OH, and assets of over $1.61 billion. SIX DECADES OF SERVING THE COMMUNITY While many things in the world have changed over the past 60 years, Truliant’s commitment to supporting our communities remains strong. We continue to make a difference through our outreach initiatives, volunteer efforts, financial contributions and through the development of products and services to meet the economic needs of the communities we serve. Truliant is committed to enhancing the lives of our member-owners and the individuals in the community through our service efforts, including: • Supporting local initiatives to increase the awareness of financial literacy; • Volunteering our time and talents to work with nonprofit organizations; • Providing financial and business education classes; • Raising funds for the most vulnerable; • Giving to individuals and organizations through our philanthropic efforts; and • Sponsoring organizations and events that align with our mission. Truliant received national recognition from the Credit Union National Association (CUNA) Marketing & Business Development Council for our REAL Entrepreneurship education community outreach initiative. Additionally, the North Carolina Credit Union League honored Truliant for our tax preparation services for members of modest means in the statewide Dora Maxwell Social Responsibility Award category, which recognizes and promotes credit unions’ social responsibility efforts within the communities they serve. We continue to reach the next generation of leaders with our student-run credit unions that are thriving on the campuses of Wiley Middle and East Forsyth High Schools. The National Academy Foundation (NAF) in Washington, DC also recognized Truliant for our work with the Academy of Finance Program in our local schools. The Academy of Finance provides students with classroom instruction and project-based, hands-on learning in the area of finance. In 2012, Truliant also contributed, through our volunteer efforts, to many worthwhile causes: • Joined the movement for less cancer and more birthdays by serving as the host site for the American Cancer Society cancer prevention study. • Filled shoe boxes with toys for Operation Christmas Child to provide hundreds of children with Christmas gifts who would not have received one. • Volunteered countless hours of time to the boards of various chambers, Jaycees, Habitat for Humanity, Hispanic League, Second Harvest Food Bank, Enrichment Center, Children’s Museum of Winston-Salem, VITA tax services and many, many more nonprofit agencies that impact the communities we serve. • Gave back to hundreds of organizations that serve the communities where we operate by providing charitable donations and sponsorships that helped strengthen their service capacity. • Provided financial support for operational expense funding to 29 community agencies. • Continued to break records for United Way by giving in excess of $27,000 to enable nonprofit agencies to deliver more services to their clients. • Helped more people in our local communities have better health care through our fundraising efforts for the American Cancer Society’s Relay for Life, Samaritan Ministries Pennies for Hope Campaign and the March of Dimes. • Participated with credit unions from both North and South Carolina to make the Levine Children’s Hospital outdoor garden area a reality. • Funded over $15,000 in college scholarships to deserving student member-owners. In addition, our focus on the development of products and services to meet the economic needs of our member-owners has enabled us to improve the financial well-being of thousands of people who depend on our TruService philosophy of putting member needs first to enhance their financial lives. We completed over 20,000 credit reviews that enabled us to assess our members’ financial standing and educate them. In many cases, we consolidated their debt, put them into new loans or credit cards with lower rates and changed their financial outlook. As we continue to volunteer our time and talents, contribute to worthy causes and develop products and services to meet our members’ needs, it will always be our primary focus to enhance the lives of our member-owners. Truliant has been an integral part of the communities in which we live and operate by improving the economic and social well-being of our member-owners. Our mission reflects our ongoing commitment to the “people helping people” philosophy that we have held since our inception. It is you, our member-owners, that keep us strong and vital. We appreciate your trust and that you find value in doing business with us. Cristen Fletcher, PR & Online Marketing Specialist, discusses marketing strategy with students enrolled in the Academy of Finance. Truliant’s Chief Planning Team participates in building a house for Habitat for Humanity, Inc. Marjorie Rorie, Director of Community Services, discusses concepts with students in Truliant’s REAL Entrepreneurship class. MESSAGE FROM THE SUPERVISORY COMMITTEE Primary responsibility for the Credit Union’s financial reporting and internal operating controls is vested in the Board of Directors and in senior operating management as overseen by the Board. The Supervisory Committee, composed of a chairperson and up to four committee members, is a standing Committee of the Board established to assist the Board in fulfilling its statutory and fiduciary responsibilities. The role of the Supervisory Committee is to assist the Board of Directors in fulfilling its oversight responsibilities for (1) the integrity of the Credit Union’s financial statements; (2) the Credit Union’s compliance with legal and regulatory requirements; (3) the independent auditor’s qualifications and independence; and (4) the performance of the Credit Union’s internal audit function and independent auditors. To that end, the Supervisory Committee contracted with CliftonLarsonAllen LLP to conduct the Credit Union’s 2012 annual audit. Results of the audit indicate that the financial statements present fairly the results of the operations and financial position for the period, and no material weaknesses in internal control were reported. To obtain a complete set of audited financial statements, please contact Jeff Herrington, Chief Audit Executive, at 336-293-2075 or jeff.herrington@truliantfcu.org. In addition to its external audits and regulatory examinations, the Credit Union also employs a full-time Internal Audit department which reports directly to the Supervisory Committee. Thomas G. Harding Chairman, Supervisory Committee TRULIANT 2012 FINANCIAL RESULTS TOTAL ASSETS MEMBERS’ SAVINGS $1,500 $1,800 $1,400 $1,600 $1,300 $1,200 $1,400 $1,100 $1,200 $1,000 $900 $800 $800 $600 Millions Millions $1,000 2007 2008 2009 2010 2011 2012 $700 $600 2007 $1,300 $150 $1,200 $140 $1,100 $130 $1,000 $120 $900 $110 $800 $100 $700 $90 $600 2007 2008 2009 2010 2011 2009 2010 2011 2012 2011 2012 NET WORTH Millions Millions LOANS TO MEMBERS 2008 2012 $80 2007 2008 2009 2010 TRULIANT 2012 FINANCIAL RESULTS Consolidated Statements of FINANCIAL CONDITION ASSETS Cash and cash equivalents Investments Loans to members, net of allowance for loan losses Premises and equipment National Credit Union Share Insurance Fund (NCUIF) deposit Other assets As of December 31 2012 2011 $133,570,600 131,774,900 1,252,952,200 47,342,100 13,588,000 33,216,200 $102,455,400 114,194,100 1,181,277,600 47,573,300 12,383,000 37,304,500 $1,612,444,000 $1,495,187,900 LIABILITIES AND MEMBERS’ EQUITY Members’ savings accounts Borrowed funds Other liabilities $1,435,951,900 7,750,000 33,502,400 $1,318,316,600 21,250,000 31,461,500 $1,477,204,300 $1,371,028,100 Total assets Total liabilities Members’ equity, substantially restricted Accumulated other comprehensive income Total liabilities and members’ equity $143,256,300 (8,016,600) $1,612,444,000 $131,294,500 (7,134,700) $1,495,187,900 Consolidated Statements of INCOME As of December 31 2012 2011 Interest income Interest on loans Interest on investments & cash equivalents $61,207,500 2,045,100 $62,501,200 1,442,300 $63,252,600 $63,943,500 $9,426,300 759,800 $11,603,000 820,200 Total interest expense $10,186,100 $12,423,200 Net interest income $53,066,500 $51,520,300 $8,596,700 $9,030,200 Net interest income after provision for loan losses $44,469,800 $42,490,100 Non-interest income $26,560,600 $23,928,300 Non-interest expense 59,242,700 55,165,300 $11,787,700 $11,253,100 Total interest income Interest expense Interest on savings accounts Interest on borrowed funds Provision for loan losses Net income