first savings of hegewisch

Data Vaulting™
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Data protection has never been more important or more
challenging. With Data Vaulting from Fiserv, you gain secure
and efficient backup, storage and recovery of your critical data.
The data on your servers and workstations is vital to
every function your financial institution performs. Does
your current backup method fully protect this precious
asset? Data Vaulting™ from Fiserv automates data
backup, simplifies data recovery and helps support
compliance with regulatory requirements concerning
data protection.
We’re pleased to offer this flexible solution to help our
clients manage an increasing amount of business-critical
data with greater security, efficiency and convenience
than the backup methods currently in use by many
businesses. This all-in-one solution helps protect your
organization from the threats of disaster, outages, theft,
litigation and human error.
Find out what our clients have to say about Data
Vaulting, and what it has done for their backup,
storage and recovery processes.
Superior Technology
A disk-based solution, Data Vaulting offers many
advantages over tape-based backup. Tapes are more
vulnerable to failure and must be transported to and
from a storage facility, slowing access and exposing
them to the risk of loss, theft and physical damage.
With Data Vaulting, your data is securely encrypted
during backup, retrieval and storage.
“I began working at the bank one month
after the office was destroyed by a tornado.
Following that event, we graduated from
tapes to removable hard drives and finally
went to Data Vaulting. I never had much
confidence in our previous systems because
the tapes were very unreliable and even the
removable hard drives seemed to break
at the most inopportune times. Data Vaulting
satisfies all the points we’re looking for in
a backup solution.”
Scott Von Haden
President and CEO, Ladysmith Federal
Savings & Loan Association
Ladysmith, Wisconsin
“The biggest reason we chose Data
Vaulting was simplicity. Our old tape-based
system was cumbersome, and we had tape
compatibility and communication issues.
Also, in case of disaster, we wanted to
store data outside of our geographic
region, but still have quick access to it.
Data Vaulting streamlined the whole
process. When we need information,
we can access it immediately.”
Vikki Daily
VP of IT & Operations, Five Points Bank
Grand Island, Nebraska
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“The data that’s held at this office is just
too important to risk losing, and our previous
tape backup wasn’t as efficient as it needed
it to be. As we learned about Data Vaulting, it
became evident that the technology is more
advanced and a lot more secure. The system
is very easy to use. You don’t have to be an IT
person to see how the data flows and how to
return data when it’s needed.”
Tom Backofen
EVP, First Savings Bank of Hegewisch
Chicago, Illinois
“We wanted a complete backup solution
that was efficient. Our goal was to back up
all servers in one centralized location. Data
Vaulting provided one-stop shopping for all
our backups, whether that’s Windows®,
the IBM® i Operating System or VMware®.
It’s what makes Data Vaulting so great. Plus,
our previous backups were not encrypted.”
“We were looking for an alternative to the
aging system that we had in place, which
presented some security concerns. I liked
the fact that Data Vaulting eliminated the
physical risks of transporting tapes and
securing them off-site. Another benefit
of Data Vaulting is that it’s right in line with
what the regulators want.”
Jim Derrig
Treasurer, Hoyne Savings Bank,
Chicago, Illinois
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Naomi Breeden
VP/System Administrator, Community South
Small Business Lending
Knoxville, Tennessee
Efficiency and Savings
Data Vaulting eliminates manual processes and taperelated expenses, making data backup and recovery
more efficient and cost-effective. The solution also
minimizes disk storage requirements, optimizes
network bandwidth usage, and provides faster and
more convenient access to data, which is crucial
during disaster recovery.
“If there’s ever a disaster, we’ll need to be up
and running in the shortest time possible.
Data Vaulting would accomplish that – certainly
much quicker than either tapes or a removable
hard drive. That fact combined with the ease
of implementation, setup and monitoring
makes it the obvious choice. The system
basically monitors itself and lets me know
if there’s a problem. For someone who
doesn’t have a lot of IT knowledge, this
is the perfect setup.”
Scott Von Haden
President and CEO, Ladysmith Federal
Savings & Loan Association
Ladysmith, Wisconsin
“We used to back up our servers on
cartridge tapes and courier the data off-site.
Regulators weren’t satisfied because the
off-site location was only five miles away.
With Data Vaulting, we have satisfied the
regulatory requirements and eliminated
courier fees, while cutting the restore
time in half.”
“With our old tape-based systems, and then
disk-to-disk backup, we were constantly
getting errors. I used to spend 20 to 25 hours
a month isolating and identifying them.
Now I don’t spend an hour a month on
backups. With Data Vaulting, deduplication
and delta backups also allow us to keep
more backups than we previously could
due to storage constraints. We perform
restore tests on a monthly basis and have
had a 100 percent success rate in the past
11 months.”
Naomi Breeden
VP/System Administrator, Community South
Small Business Lending
Knoxville, Tennessee
“We appreciate the simplicity and efficiency
of Data Vaulting. If we’re missing a file or
if there’s an issue, we can retrieve it locally
instead of having to find the tape. Before, that
was always an issue – as soon as something
was backed up, it was taken off-site. If you
needed a tape, someone had to go pick it
up, delaying things by an hour or two. Then
you’d have to be sure you had the right tape.
Eliminating the driving is a time savings, plus
we’ve cut costs because we eliminated the
tape drives.”
Vikki Daily
VP of IT & Operations, Five Points Bank
Grand Island, Nebraska
Kaye Adams
AVP, United Southern Bank
Umatilla, Florida
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“With a tape-based system, we had to decide
how often to rotate our tapes and send them
off-site. You don’t want a huge tape inventory
that becomes a management headache in
itself. Data Vaulting eliminated all that with
a more efficient system.”
Tom Backofen
EVP, First Savings Bank of Hegewisch
Chicago, Illinois
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State-of-the-Art
Recovery Services
“Data Vaulting saved us time by
eliminating the need for a courier to take
media to an off-site location. We also
freed up two servers, two tape drives
and two disk arrays. That’s a lot of money.
And it’s not just about the equipment, it’s
also the constant software updates. With
our old system, we were responsible for
maintaining the integrity of the tapes and
the environment for that equipment, so
there are definitely savings in terms of
server maintenance.”
Jim Derrig
Treasurer, Hoyne Savings Bank
Chicago, Illinois
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Data Vaulting is a perfect complement to disaster
recovery planning. With this disk-based solution,
backup data is easily accessed via the Internet,
eliminating the need to transport tapes to your
recovery hot site for testing or during an actual
disaster. When you use Data Vaulting in conjunction
with Business Continuity Services from Fiserv, data
is already available at the recovery site in the event
of a disaster, and can be restored at LAN speeds.
“Hurricanes are on our mind starting in
May, and we also have tornados that can
strike without warning. With Data Vaulting
and Business Continuity Services from Fiserv,
we know that we can restore just one file or
a whole server with ease and confidence,
all back to the original within hours if there’s
ever a failure of some kind. Issues can be
resolved without customers ever even
knowing about it.”
Kaye Adams
Assistant Vice President, United Southern Bank
Umatilla, Florida
“I highly recommend using both Data
Vaulting and Business Continuity Services
from Fiserv for peace of mind and efficiency.
We’ve completed one test using Business
Continuity and received the best testing
results we’ve ever had. Restoring data using
both of these Fiserv solutions was very
convenient. Before, we had to send tapes
off-site a week prior to testing. This was so
much easier.”
Naomi Breeden
VP/System Administrator, Community South
Small Business Lending
Knoxville, Tennessee
“We chose Fiserv for Data Vaulting and
Business Continuity Services because all of
our information resides at the same location.
Otherwise, we’d have to ship tapes to the
disaster recovery site. With these two Fiserv
services, we would have access to the data
as soon as we needed it, without relying on
travel to access our information.”
Vikki Daily
VP of IT & Operations, Five Points Bank
Grand Island, Nebraska
Smooth Deployment
A dedicated team of Fiserv professionals works closely
with each Data Vaulting client to ensure a seamless
deployment. From pre-implementation preparations to
post-implementation follow-up, our experts will take
a step-by-step approach to guide your organization
smoothly through the process.
“The deployment process, thanks to the team
at Fiserv, was a dream for me. I’m not a real
techie guy, but that’s the hat I wear around
here, and this was a turnkey situation. The
deployment team took over the server and
basically did everything. That’s exactly what
I was looking for.”
Scott Von Haden
President and CEO, Ladysmith Federal
Savings & Loan Association
Ladysmith, Wisconsin
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Advanced Security
Data Vaulting offers strong security and robust data
encryption, protecting backup data from beginning
to end. Your critical data is stored in the Fiserv cloud,
which is maintained within a highly secure SSAE 16
Type II, PCI-compliant Fiserv data processing center.
Redundancy and 24x7 monitoring provide additional
peace of mind.
“The Data Vaulting deployment process
was one of the easiest and most convenient
conversions I’ve ever done. I’ve been
at the bank for 35 years and have gone
through a lot of different conversions, and
this team was terrific. The process was
explained to me in detail, which made the
whole experience virtually seamless.”
Tom Backofen
EVP, First Savings Bank of Hegewisch
Chicago, Illinois
“The deployment process was fantastic! The
Data Vaulting team has a nice roadmap laid
out for the implementation, and they walked
me through everything. The individual I worked
with had a thorough working knowledge of
the system, which made for a very easy and
almost seamless implementation for us.”
Jim Derrig
Treasurer, Hoyne Savings Bank
Chicago, Illinois
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“With our old system, we found it unnerving
for the data to be carried back and forth, even
though it was locked and encrypted. With
Data Vaulting, we no longer worry about the
security and reliability of recovery tapes.”
Kaye Adams
AVP, United Southern Bank
Umatilla, Florida
“We don’t have an IT staff, so it’s a great
relief to know that a team of people is
monitoring the system and making sure
it’s working properly. With our old system,
we were always rotating tapes to another
branch, and the data would get stale in
the days of transit. If something happened
to this building right now, we’d be okay,
because Data Vaulting gives us a safe and
secure way of recovering to the place we
were last night – not a week ago.”
Tom Backofen
EVP, First Savings Bank of Hegewisch
Chicago, Illinois
“We experienced communication issues
and time delays with the old system, and
there was too much opportunity for human
error. With Data Vaulting, we like that we’re
able to retrieve information right away. We
decided to use the on-site vault in addition
to backing up to the Fiserv cloud because
of our huge amount of data. It would take
forever for it to upload remotely. This way, it
goes to our internal vault first and then over
to the remote site.”
Vikki Daily
VP of IT & Operations, Five Points Bank
Grand Island, Nebraska
“Data Vaulting helps to maintain the security
of our information and our customers’
information. The bottom line is you want
to be able to continue to work. Sure, the
backup is great, but if you can’t also make it
a nice experience for your customers,
it really won’t make much difference.”
Jim Derrig
Treasurer, Hoyne Savings Bank
Chicago, Illinois
“Using our old system, someone had to
remember to change the tapes in the hard
drive. With Data Vaulting, I sleep better
knowing that everything is backed up. Every
morning I get an email saying that it worked.
I hope we never need the backup, but it
makes me feel better knowing it’s there,
just in case.”
Scott Von Haden
President and CEO, Ladysmith Federal
Savings & Loan Association
Ladysmith, Wisconsin
The Fiserv Partnership
By selecting Data Vaulting, you entrust data backup
and recovery to a financially solid company with a
proven track record and a strong emphasis on constant
improvement of the client experience. You also enjoy
the efficiency of dealing with a single vendor to satisfy
virtually every technology need.
“We’re very Fiserv-based. Ninety-five
percent of our operations flow through
Fiserv. One of the things I like about
that is I always know I have a safe
communication environment. I’m not
drilling several different holes that would
cause concern. Knowing that our data
moves through the same secure pipeline
that’s taking care of my core processing
provides another level of security.”
Tom Backofen
EVP, First Savings Bank of Hegewisch
Chicago, Illinois
“Fiserv has enabled us to become a
community bank on the leading edge.
A variety of solutions have helped us
improve customer service, streamline
back-office operations and compete more
effectively. Our greatest challenge is to
continue to stay compliant with banking
regulations. Every day something changes,
and Fiserv is on top of it. They’re our partner
in maintaining compliance.”
Kaye Adams
AVP, United Southern Bank
Umatilla, Florida
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“Fiserv has the resources available
to handle implementations like these. They
also help us manage changes in technology
and meet the requirements of new regulations
as we go forward. For me, that’s a big benefit
of working with a company like Fiserv.”
Jim Derrig
Treasurer, Hoyne Savings Bank
Chicago, Illinois
“Fiserv is just a great partner. I’ve worked
with other software companies, and overall,
Fiserv has the best client service. They listen
and help resolve any issue we might have.
They’re also looking at what‘s out there and
what’s coming next. They consider the best
way to implement a new solution while
keeping information secure.
Vikki Daily
VP of IT & Operations, Five Points Bank
Grand Island, Nebraska
“We’ve had great service from Fiserv. A
couple months back, we had an issue here
where our Internet service provider changed
our IP address. I thought everything was
going along smoothly until I received an email
saying that there was an error. I called Data
Vaulting support and they solved it for me. All
it took was a call from me and they took care
of the rest.”
Scott Von Haden
President and CEO, Ladysmith Federal
Savings & Loan Association
Ladysmith, Wisconsin
“Fiserv has been great to work with. I’ve had
only positive experiences with both the Data
Vaulting and Business Continuity teams.
They’re very helpful and work with you until
the issues are solved.”
Naomi Breeden
VP/System Administrator, Community South
Small Business Lending
Knoxville, Tennessee
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About Fiserv
Fiserv is driving innovation in Payments, Processing
Services, Risk & Compliance, Customer & Channel
Management and Insights & Optimization, and leading
the transformation of financial services technology to
help our clients change the way financial services are
delivered. Visit www.fiserv.com for a look at what’s
next, right now.
Fiserv, Inc.
255 Fiserv Drive
Brookfield, WI 53045
800-872-7882
262-879-5322
getsolutions@fiserv.com
www.fiserv.com
© Copyright 2012 Fiserv, Inc. or its affiliates. Fiserv is a registered trademark. Other products referenced in
this material may be trademarks or registered trademarks of their respective companies.
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