Lifting

PRESENTATION
12/7/05
2:24 PM
Pagina 16
ABOUT TVH
Lifting
your business
THE TVH GROUP
STANDS FOR :
The TVH group of companies are committed to maximum
customer satisfaction by offering its customers the
right product at the most competitive price with a
guaranteed quick delivery.
The parts division of TVH is committed to be a leading
supplier,
globally spread, easy to reach and a one-stop-shop
for replacement parts for material handling equipment,
access equipment and other in-plant industrial vehicles.
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PRESENTATION
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2:24 PM
Pagina 17
ABOUT TVH
Assistance in 31 different languages
Worldwide sea-air-road distribution
On-line inquiry and orders
In-house training,
latest forklift technology
Sales desk & customer support
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PRESENTATION
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2:24 PM
Pagina 18
ABOUT TVH
From Local Entrepreneur
to
to Global
Global Company
Company
The history of the lift truck
The idea began back in 1969; former classmates Paul Thermote and Paul
Vanhalst started to repair and service agricultural machinery, flax machines and
tractors. As a team, they came to a quick conclusion about the future of
mechanised agriculture in Belgium.
Their conclusion led to a change in strategy, they began importing second
hand lift trucks from Germany which they repaired and serviced. This was an
inspiration, the growth of industrialisation generated high demand for lift
trucks, while Thermote and Vanhalst provided the perfect answer. In 1973
Thermote and Vanhalst acquired the rights to the Italian make Mora, but
this was only the beginning.
Enter Japan
During the eighties, the positive growth of the industry
continued, it was not long before reconditioned lift trucks
found their way back to the German market, signifying
the beginning of the export movement. During this
period, the Japanese make boomed; encouraged by this,
Thermote and Vanhalst decided, after positive effort to
prove their intentions to the Japanese, to import
second hand lift trucks from Japan, with their first
import order of 40 lift trucks.
Spare Parts Specialist
Before long, spare parts were acquired from numerous lift truck makes, soon
Thermote and Vanhalst created a network of international spare part distributors
across the European market. Not only did they now purchase second hand lift
trucks, buyers also contacted Thermote and Vanhalst for the supply of spare
parts.
A Personal Service Department
Delivering reconditioned and new lift trucks became increasingly important in
the local market. The demand for service and supply of lift trucks helped the
development and growth of the ‘personal service department’.
With imports and exports rising across Europe, Thermote and Vanhalst left a
lasting impression on the second hand market, noticeable even in countries
such as Spain, Portugal and Italy. This effect was based on an excellent
reputation in providing quality at a good price. Towards the end of the 1980’s,
the business expanded, with the opening of the Gullegem site in Belgium,
which employed, at that time, 96 employees, and which was part of the
successful and growing business idea created by Thermote and Vanhalst.
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PRESENTATION
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2:24 PM
Pagina 19
ABOUT TVH
Conquer the World
In the early nineties, Thermote and Vanhalst, known as TVH, began doing business with the U.K
and Scandinavian countries. Increased contacts outside the European network were created
and slowly but surely, THV had grown into a worldwide organisation. The development in the
spares market was a large step forward. Common sense, a feeling for business and a view to
organisation and automation gave TVH the extra advantage they required for further expansion. TVH then became exclusive dealer for Daewoo lift trucks in Belgium and Luxemburg,
securing the future for TVH.
A Worldwide Centre of Knowledge
In 1981, TVH Forklift Parts was founded as a separate business unit. Important investments
in automation had been done, the company acquired sources of data which
reinforced the competitive position on a global scale. All makes now had their own part
numbers, even when it was possible to talk about the same part but from a different make.
Today, TVH Forklift Parts stocks 450 000 parts, all linked to more than 10 000 000 known
part numbers. In a short time the company has grown into a multi-national organisation
that supplies to more than 17.000 customers in 160 countries all over the world.
Overall Supplier
The demand for internal transport material was also developing.
Hand pallet trucks, sack trucks and cranes etc. were now part of
the exclusive product range of TVH. The rental division was
founded, supplying customers with another alternative way of
using TVH products. Slowly but gradually the Gullegem business
was also expanding into a large supplier. Then, in the 1990’s, the
TVH group decided to build new premises, in Waregem,
Belgium. This was a strategic move to house all departments in
the same location. The company was now divided into five
divisions: Forklifts, Parts, Handling Equipment, Rental
Equipment, Service and Repair. The day to day management
and responsibility was now passed on to the second generation of Thermote and Vanhalst families. At the end of 2005,
the company employs more than 900 people.
Want to learn more about
forklift history?
Order:
“100 years forklift trucks”
English / German
REF 123TA9002
Dutch / French
REF 123TA9003
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PRESENTATION
12/7/05
2:24 PM
Pagina 20
ABOUT TVH
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Surface area:
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• Site used by TVH . . . . . . . . . . . . . . . . 75.000 m2
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• Built-up . . . . . . . . . . . . . . . . . . . . . . . . 62.500 m2
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• Warehouse trucks . . . . . . . . . . . . . . . 20.000 m2
• Warehouse spare parts . . . . . . . . . . . 26.000 m2
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• Offices . . . . . . . . . . . . . . . . . . . . . . . . . 10.000 m2
12
• Workshop . . . . . . . . . . . . . . . . . . . . . . 3.000 m2
• Turning shop . . . . . . . . . . . . . . . . . . . . 2.500 m2
• Paint shop . . . . . . . . . . . . . . . . . . . . . . 1.000 m2
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PRESENTATION
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2:24 PM
Pagina 21
ABOUT TVH
Spare Parts Warehouse:
• Goods lift: . . . . . . . . . . . . . . . . . . . 80 pallets per hour
• Conveyor belts . . . . . . . . . . . . . . . . . . . . 2.150 meter
• Narrow Aisle truck . . . . . . . . . 3.600 pallet locations
• SKU (Stock Keeping Units) . . . . . . . . . . . . . . . . . 450.000
• Auto Pallet Picking . . . . . . . . . 4.000 pallet locations
• Shelving warehouse . . . . . . . . . . . 200.000 locations
5 levels
• Mini-load . . . . . . . . . . . . . . . . . . 55.000 box locations
720 in/out movements per hour
• Consolidation sorters . . . . . . . . 3.000 box locations
540 roll out tracks, 6 sorters
• Kardex . . . . . . . . . . . . . . . . . . . . . 8 x 1.200 locations
8.000 picks per day
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Departments:
10. Discharge & charging docks
20. ICT
1. Stock forklifts: 1600 trucks in stock
11. Paintshop
21. HRM
2. Offices: 4 levels
12. Workshop
22. Reception desk
3. Warehouse spare parts: 3 levels
13. Construction
23. Counter
4. Office rental equipment division
14. Turning shop
24. Restaurant
5. Stock rental equipment division
15. Drawing office
25. Showroom
6. Workshop rental equipment division
16. Tyres
26. ADR warehouse
7. Office handling equipment division
17. Electronics
27. Logistics & transport
8. Stock handling equipment division
18. Offices workshop
28. Non conveyable goods
9. Offices forklift division
19. Prevention & maintenance
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PRESENTATION
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2:24 PM
Pagina 22
ABOUT TVH
5 Divisions
at your Service
The world of TVH is the world of forklift trucks and
access equipment. As the world's biggest one-stopshop, TVH supplies everything at your door within the
shortest time possible. The company embraces five
different divisions which all have their specialties. TVH can
also rely on its worldwide distribution network of
subsidiaries, sales offices and partners.
FORKLIFT DIVISION
TEL
+32 56 43 43 11 • FAX +32 56 43 43 45 • E-MAIL forklift@tvh.be
New machines and an enormous supply of second-hand lift trucks & access equipment
On the domestic as well as the international market, TVH - Thermote & Vanhalst presents itself as
the specialist in second-hand forklift trucks and access equipment. We have a permanent stock of
1800 machines. Following the demands of the client, TVH - Thermote & Vanhalst adapts each and
every type of machine to his specific needs. TVH - Thermote & Vanhalst also occupies an important place in the new machine market, amongst others with the dealership for Belgium and
Luxemburg of DOOSAN DAEWOO lift trucks, ICEM warehouse equipment, LAFIS warehousing,
DAMBACH narrow aisle lift trucks, JLG cherry pickers and scissor lifts, THERVAN loading ramps
and DINO LIFT trailer-mounted cherry pickers.
PARTS DIVISION
TEL
+32 56 43 42 11 • FAX +32 56 43 44 88 • E-MAIL parts@tvh.be
An established reputation in spare parts & a worldwide 24/48 hrs service
With 450 000 spare parts in stock and over 10 000 000 references, TVH permanently has the largest
stock of spare parts for lift trucks, cherry pickers and scissor lifts in Europe. The computercontrolled stock management, the professionally trained people
and a wide on-line range of products offer a fast and complete
solution. The in-house production workshop, stringent
quality control, international contacts and a dynamic team
secure a premium quality and a favourable pricing.
Wherever you are, we supply your parts within 24/48 hrs.
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PRESENTATION
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2:25 PM
Pagina 23
ABOUT TVH
HANDLING EQUIPMENT DIVISION
TEL
+32 56 43 48 20 • FAX +32 56 43 49 20 • E-MAIL handling@tvh.be
The widest range of internal transport equipment
With its H.E. Division, TVH offers the widest range of internal transport equipment: hand pallet
trucks, stackers, lifting tables, hydraulic jacks, cranes, hand trolleys, platform trolleys and more...
Thanks to our fast order processing and our many years of professional experience, you will
enjoy optimal service. Furthermore, TVH will gladly give you advice, without obligation, and will
offer you a solution to all your internal transport problems... without forgetting the ideal
ergonomics.
EUROLIFTER • ECOLIFT • BOLZONI •
KENTRUCK • BV-ROCLA • PRAMAC •
NORDIA • LIFTKAR • UNIKAR • ICEM •
HWAM (NIELSEN HOLST) • CARR EFFE •
LAFIS • THERVAN • BRAUCKE • BULLI •
EXPRESSO • MAGLINER • …
RENTAL EQUIPMENT DIVISION
TEL
(BELGIUM ONLY)
+32 56 43 42 21 • FAX +32 56 43 43 21 • E-MAIL rental@tvh.be
Renting: the most cost-effective just-in-time alternative
For temporary projects, renting is, without any doubt, the most cost-effective solution. You have
a machine at your disposal that is perfectly adapted to your needs. Renting will not only save
you the additional cost of the investment, but also the cost of repairs and service. TVH Rental
Equipment advises and helps you to make the right choice, both for your short-term and longterm projects.
SERVICE & REPAIR DIVISION
TEL
(BELGIUM ONLY)
+32 56 43 43 43 • FAX +32 56 43 43 44 • E-MAIL service@tvh.be
Technical experts: your security!
Within 12 working hours, our 42 specialized technical engineers on the road will offer you a
solution to all your problems, all over Belgium. They come to your door with their fully equipped
service van containing a wide variety of parts. In our fully equipped workshop, our 45 in-house
technicians work on an efficient solution to your problem. Adapted to your needs, our Service
Department offers you a service contract with fixed (annual) call out fee.
• MOBILE SERVICE
• FULL SERVICE
• IN-HOUSE SERVICE
• ON-SITE SERVICE
• TYRE SERVICE
• INTERVAL SERVICE
• CONTRACT SERVICE
23
PRESENTATION
12/7/05
2:25 PM
Pagina 24
ABOUT TVH
PARTS DIVISION
TVH Parts Division has the largest ongoing stock of parts in Europe: more
than 27 kilometers of shelving with exchange parts of all makes and types,
more than 450.000 different items, more than 89.000 m2 of warehousing. An
in-house production workshop, stringent quality control, international
contacts and a dynamic TVH team secure premium quality at a competitive price.
Formula:
Customer in the middle
BROADEST AVAILABILITY
Widest product range.
• Forklift Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p25
• Access Equipment Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p26
• Truck Mounted Forklift Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p27
• Telescopic Forklift Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p28
• Forklift Attachment Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p28
• Tail Lift Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p29
• Sweeper & Scrubber Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p29
Largest stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p30
Worldwide presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p31
TECHNICAL SUPPORT & KNOWLEDGE
Information service department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p32
BEST QUALITY
Own quality standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p33
HIGHEST SERVICE LEVELS
Assistance in customer’s mother tongue . . . . . . . . . . . . . . . . . . . . . . . . . .
p34
24/48h worldwide delivery / overnight delivery . . . . . . . . . . . . . . . . . . . . .
p35
TVH E-commerce: ‘TVH Quick Source’ . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p36
TVH Master Catalogue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p37
Detailed product catalogues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p38-39
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PRESENTATION
12/7/05
2:25 PM
Pagina 25
ABOUT TVH
Forklift
Parts
450 000 stock items
10 000 000 known references
ALLIS CHALMERS
AICHI
ARTISON
ATLET
BT
BALKANCAR
BAUMANN
BOBCAT
BOLZONI
BONSER
BOSS
BULLI
BV VESTERGAARD
CATERPILLAR
CLARK
CLIMAX
CONVEYANCER
CROWN
DATSUN
DESTA
DIECI
FAHEL
FENWICK
FIAT
GENIE
GROVE
HALLA
HANGCHA
HANGZHOU
HAULOTTE
HC
HELI
HENLEY
HYSTER
ICEM
JCB
JLG
JUNGHEINRICH
KALMAR-CLIMAX
KALMAR-IRION
KALMAR-LMV
KENTRUCK
KOMATSU
KOOI-MOFFET
LAFIS
LANCER BOSS
LANSING
LIFTER
LINDE
LUGLI
MANITOU
MATRAL
MERLO
MIC
MITSUBISHI
NIFTYLIFT
NISSAN
NYK-NICHIYU
OM
OMG
PATRIA
PEG
PIMESPO
25
PRAT
ROCLA
SALEV
SAXBY
SICHELSCHMIDT
SKYJACK
STAM
STEINBOCK
STILL
STOCKLIN
SVE TRUCK
T.C.M.
TAILIFT
TECNOCAR
TOYOTA
UPRIGHT
WAGNER
WHIPTRUCK
YALE
YANG-YAM-PUMA
PRESENTATION
12/7/05
2:25 PM
Pagina 26
ABOUT TVH
Access Equipment
Parts
GENIE
UPRIGHT
JLG
DINO LIFT
AICHI
SKYJACK
HAULOTTE
…
REF 10201012
A global view on access equipment parts
BATTERY PRODUCTS
batteries, chargers & accessories, connectors,…
ELECTRICAL PARTS
motors & parts, controllers & parts, solenoids, contactors, relays, switches, circuit breakers,
level sensors, tachogenerator, fuses & fuseholders, cables & accessories, battery discharge
indicators, hour meters, dc/dc & dc/ac convertors, fans,…
HYDRAULICS
drive motors, hydraulic pumps, solenoid valves, cartridges, coils, hydraulic valves, seals,
hydraulic hoses & accessories,…
ENGINES
new & rebuilt, engine parts & accessories, starters, alternators,…
FILTERS
air, oil, fuel, hydraulic,…
HARDWARE
bearings, bushings, springs, cotter pins, grease nipples, rods, gas springs, basket parts, flyer
chains, cable chains, sets,…
SAFETY & SERVICE PRODUCTS
paint, rubber elements, decals, lanyards, harnesses, horns, back-up alarms, lights, xenon
strobes, worklights, tires, rubber tracks, tyrfil, oils, chemicals, power systems,…
26
PRESENTATION
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2:25 PM
Pagina 27
ABOUT TVH
Truck Mounted Forklift
Parts
MOFFETT-KOOI
TRANSMANUT-CANGARU
MANITOU
AUDUREAU-OMFORT
PALFINGER
…
KINGLIFTER
MAST PARTS
MAST ROLLERS
CHAINS
WEAR STRIPS
HYDRAULICS
HYDRAULIC MOTORS
CILINDERHEADS
ENGINE PARTS
THIS IS ONLY A SELECTION OF
WHAT WE CAN OFFER!
FILTERS
PLEASE CONTACT OUR SALES
DEPARTMENT FOR MORE
DETAILS
SOLENOIDS
KEY SWITCHES
ACCESSORIES
LIGHTS
TYRES
27
PRESENTATION
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Pagina 28
ABOUT TVH
Manitou
Merlo
Dieci
Caterpillar
JCB
Sanderson
Bobcat
Sambron
Komatsu
Terex
Matbro
…
Cascade
Bolzoni
Auramo
Kaup
Meyer
Wifo
Cam
Roncari
Atib
Seith
Stabau
…
28
PRESENTATION
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ABOUT TVH
Dhollandia
Zepro
MBB
Bär
Dautel
Erhel
…
Tennant
Hako
American Lincoln
Wayne
Power Boss
Nilfisk Advance
Dulevo
…
29
PRESENTATION
12/7/05
2:26 PM
Pagina 30
ABOUT TVH
A view on our parts warehouse
Largest
Stock
450 000 stock items (SKU)
More than 10 000 000 known part numbers (cross references)
More than 89 000 m2 warehousing facilities
Universal use of the
brand
30
PRESENTATION
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Pagina 31
ABOUT TVH
Worldwide
Presence
Sales & distribution of spare parts in more than 160 countries
A strong, strategic, worldwide distribution to the industry
nsult the
o
c
,
s
il
a
t
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t
c
For all conta
apter
h
c
’
H
V
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‘how to cont
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PRESENTATION
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Pagina 32
ABOUT TVH
Information Service
Department
Consists of more than 40 technicians
with many years of experience in all
makes of U.S., Asian and European
forklifts
Access to more than 10 000 000
known references
Access to a complete, up-to-date
library on all types of equipment
32
PRESENTATION
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Pagina 33
ABOUT TVH
Quality Control
Department
Creating cost-effective products
specific to each customer’s needs
Tracking the quality performance of
vendors
Acceptance of parts and assemblies
based on: engineering specifications &
performance
!
Reversed engineering
Contact : quality@tvh.be
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PRESENTATION
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Pagina 34
ABOUT TVH
Assistance in
31 Languages
OUR SALES TEAMS CONSIST OF NATIVE SPEAKERS:
• 28 nationalities
• assistance in 31 different languages
ENTHUSIASM
& DEDICATION TO OUR CUSTOMERS:
• answering all your questions
• solving your problems
• answering in a timely manner to customers’ concerns
STATE OF THE ART TELEPHONE SYSTEM CRM LINKED
34
PRESENTATION
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Pagina 35
ABOUT TVH
24/48h
Delivery
Overnight delivery
Over 2800 shipments per day
Worldwide transport partners: air - road - sea
E.D.I. (electronic data interchange) with all major transport companies
‘In-night’ service
‘In-van’ service
‘Trace & Track’ possibilities through TVH Quick Source
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PRESENTATION
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Pagina 36
ABOUT TVH
FR
E E!
On-line
Inquiry & order
For detailed information see chapter
‘TVH Quick Source®’
Order your free CD-ROM
REF 115TA7014
(In 7 languages)
INQUIRIES WITH OR WITHOUT PART NUMBER.
POSSIBILITY FOR ORDER INPUT
24 HOURS/ DAY.
ON-LINE SEARCH FOR PART NUMBERS OF ALL TRUCK TYPES.
AVAILABLE IN
7 LANGUAGES AND USED IN MORE THAN 80 COUNTRIES.
TVH QUICK SOURCE CONSISTS OF
TVH QUICK PRICE
TVH PRODUCT INFO
TVH CUSTOMER SERVICES
TVH QUICK SEARCH
36
4 MODULES:
PRESENTATION
12/7/05
2:27 PM
Pagina 37
ABOUT TVH
Master
Catalogue
ALSO AVAILABLE AS PDF ON WWW.TVH.BE
Paper version • REF 9779984
Also available on cd-rom • REF 9714184
A complete overview of our product range
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PRESENTATION
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Pagina 38
ABOUT TVH
Detailed Product
Catalogues
ALSO AVAILABLE AS PDF
ON WWW.TVH.BE
Fuses, fuse holders
REF 9103420
Bulbs
REF 9103419
Starters & alternators
REF 7843234
Filters: quick search
REF 7543353
Seats & accessories
REF 9712914
Paint & accessories
REF 7882672
Engine parts
REF 8255616
Key switches
REF 10195714
Contacts & contact kits
REF 10185471
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PRESENTATION
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Pagina 39
ABOUT TVH
Labels & decals
REF 7835234
Brushes
REF 7901151
Wheels, rollers & casters
REF 6781097
Exhaust systems
REF 6282465
Mast rollers
REF 7872482
LPG system parts
REF 8050707
Relays
REF 7083552
Brake & clutch cylinders
REF 7072186
• Handling Equipment 2005 English
REF 7547214
• Handling Equipment 2005 French
REF 8033552
• Handling Equipment 2005 Dutch
REF 7545653
• Handling Equipment 2005 German
REF 9940313
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PRESENTATION
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Pagina 40
ABOUT TVH
A Company for People
by People
Expedition to Cho Oyu • Nepal
Sports: events
Rally
Cycling
Cycling: Tom Boonen (2001)
Soccer
40
PRESENTATION
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Pagina 41
ABOUT TVH
Fly over Flanders
with TVH
For more information
contact LMJ Ballooning team
Pilot Danny Gussé
Veldhoek 19A
9931 Zomergem-Oostwinkel (Belgium)
Tel/Fax : +32 9 377 22 79
E-mail : info@lmj-ballonvaarten.be
Internet : www.lmj-ballonvaarten.be
TVH PREMISES WAREGEM
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