Literacy and Basic Skills program
Transcription
Literacy and Basic Skills program
Contents Introduction 1 The Literacy Delivery System in Ontario 1 Process 2 Product 3 About London/Middlesex 3 Number of Clients in Literacy Programs 6 Report for 2008-2010 7 Western Region Literacy Service Report 8 Literacy Services That Can Be Provided in London/Middlesex 10 New Services and Programming in 2009-2010 14 Outline of Other Literacy Priorities in London/Middlesex 16 Introduction Each year, since 1994, regional literacy networks in Ontario have produced local Literacy Service Plans. Literacy Service Planning (LSP) is both a process and a product. Through the process of Literacy Service Planning, regional literacy networks, such as Literacy Link South Central, invite literacy providers from across a community to come together to talk about how and where literacy services are provided. These discussions evolve into an annual report that outlines gaps in literacy services as well as the ways in which literacy programs have collaborated with one another and with other agencies that have a stake in literacy. The Literacy Delivery System in Ontario Ontario has a rich literacy delivery system with a history of collaboration. In Ontario, the provincial government funds three sectors to deliver literacy training: colleges, school boards, and community-based organizations. In total, there are about 300 organizations that provide adult literacy instruction, many of which deliver out of multiple sites. For example, a single school board provider might deliver instruction in ten different sites throughout the community. Each sector plays a distinct role in the literacy delivery system. Colleges provide literacy instruction for adults who are preparing for postsecondary or who are moving into apprenticeship. School boards provide literacy for individuals who are working towards getting a Gr. 12 Diploma. Community-based programs work well for individuals who only have a few hours a week to commit to learning; who may not feel comfortable within an academic institution; or who may require one-to-one learning because they are at a low level, they have special needs, or they have learning disabilities. All literacy programs, regardless of the sector, can prepare individuals to write the GED. In addition to three delivery sectors, Ontario has four streams of literacy programming: Anglophone, Francophone, Deaf and Native. Each stream approaches its work – delivery and development – through a cultural lens, which makes its delivery more relevant to the needs of adult learners. It is through literacy service planning, organized at the regional level by literacy networks, that the sectors and streams meet regularly to discuss programming trends, issues and potential solutions. 1 Process The process of literacy service planning varies from year to year, to respond to changes in the environment in which literacy programs operate. For example, in Western Ontario, many communities have been hit hard by the economic downturn. Many people have lost their jobs and are now seeking to take advantage of the Second Career initiative. In order to be eligible for postsecondary programming, many displaced workers have to upgrade their academic skills. This year’s Literacy Service Planning discussions revolved considerably around displaced workers, their needs, and the impact of their increasing numbers on local literacy programs. Next year (2010/2011), it is unfortunately likely that some of the displaced workers will exhaust their Employment Insurance benefits and will look to access Ontario Works as an income support. In 2010/2011, many Literacy Service Planning groups will develop stronger linkages with Ontario Works and initiate discussions and partnerships, in an effort to support this new group of clients. In addition, literacy networks have been developing stronger linkages with organizations that provide literacy services for adults but that have not historically been funded through the Literacy and Basic Skills system. As Employment Ontario undergoes its transformation, all agencies are now funded through the Employment Ontario and broader community planning is both desirable and required. While it takes more resources to support more organizations, by including all agencies that provide literacy training in literacy service planning, the result will be a more comprehensive and effective literacy plan and better service for clients. Each year, regional literacy networks work with their local training board(s) to ensure that literacy is well represented in discussions that result in the development of the TOPs Reports (Trends, Opportunities, and Priorities). TOPs reports identify factors that impact local economic development and it is not surprising that literacy and Essential Skills have slowly been making their way into the top local issues in most communities. 2 Product Literacy program staff don’t just discuss literacy and associated issues – we document them. This documentation serves a number of purposes. First, it makes our planning more concrete. Second, the documentation enables us to share the results of our literacy service planning, and the assumptions upon which it is based, with a broader range of stakeholders. Each year, each literacy service planning group produces three documents: a plan of literacy services that is folded into a report, an evaluation, and a work plan for the upcoming year. These documents, especially the literacy service planning report, may look differently from year to year. Given the changes within Employment Ontario and with Ministry staff, last year’s report provided more of a background to literacy service planning, in an effort to show how literacy fits within Employment Ontario. About London/Middlesex The data in this local section focuses on plant closures, unemployment rates, Ontario Works caseloads, and the Second Career initiative. Year-over-year data collected from literacy agencies on their clients tell us that Literacy and Basic Skills programs serve significant numbers of Employment Insurance and Ontario Works clients. As the numbers of people on EI and OW increase, so too will the demand for literacy services. Plant Closures London and Middlesex saw a high number of plant closures this past year. Employment Ontario agencies have met regularly with MTCU staff in an effort to determine how best to respond to these closures. Through these meetings, agencies strive to provide Action Centres with streamlined information on available services as well as timely services for displaced workers. Unemployment Rates The unemployment rates in London and Middlesex County are among the highest in Ontario, undoubtedly affected by the economic decline, especially the plant closure activity in Elgin County (as a result of commuting patterns. The unemployment rate in London and Middlesex County is 10%. 3 Ontario Works Caseloads Here are some statistics from the City of London Caseload Profile Report: Ontario Works 2009 Participant Profile, that have a bearing on literacy program planning and design: • • • • • • Number of households on the caseload has increased from 8,192 in 2008 to 9,616 (yearto-date) in 2009. The London caseload has grown by 30%. St. Thomas caseload has grown by 88%, while Oxford’s caseload has grown by 49%, from June 2006 – June 2009. Fewer Ontario Works participants are gaining employment – 12% in 2009 versus 20% in 2008. Only 9% of the caseload reported employment income in 2009 versus 11% in 2008. Fewer OW participants are leaving OW for employment – only 14% in 2009 compared to 21% in 2008. The reported level of education for OW is: o 7.4% less than Grade 9 o 38.2% have Grade 9-11 o 28.4% have Grade 12 or 13 o 25.9% report postsecondary Source: City of London Caseload Profile Report: local data extract, City of London, Ontario Works 2009 Participant Profile. 4 Second Career Initiative The high numbers of clients accessing literacy as part of their Second Career path is promising. All parts of the Employment Ontario system, especially the employment programs, are increasing referrals to literacy so that clients can be successful in further education and training. As a result, employment programs are not only referring clients who lack Gr. 12 credentials (a Gr. 12 diploma or its equivalent); they are also referring some clients who have a Gr. 12 but who may not have levels of literacy skills that correspond to a Gr. 12. The increase in the number of individuals accessing Employment Insurance for the purposes of participating in Second Career has had a dramatic impact on adult literacy programs in London/Middlesex, both in terms of the numbers of clients who require service and on the information management and problem-solving requirements of literacy program staff. The eligibility rules for Second Career are constantly evolving and literacy program staff must work closely with employment counsellors to ensure that reporting mechanisms are satisfactory and that clients do not jeopardize their EI claims. There are still different interpretations of rules that govern at what point and for what period of time an EI claimant can access literacy training. This issue, and other arising issues, highlight the continued need for all Employment Ontario funded agencies to work closely with one another. Integration of Employment Ontario Services In May 2009, the literacy sector and the employment sector of London/Middlesex began an exciting project, designed to look at how the two sectors could work collaboratively to better address the needs of clients who present with both literacy and employment needs/goals. Through this project, the community will: • • • • host four roundtable discussions engage in joint community planning – to look at services that exist or should exist to serve clients who have need of services from both sectors develop information and referral protocols – one for the literacy sector that explains the employment programs and one for the employment sector that explains the literacy sector develop recommendations for collaboration beyond the life of the project (ending April 2010) 5 Number of Clients in Literacy Programs This chart is included to show the increased demand on literacy programs, particularly over the past two years. While all literacy programs received additional funds in 2009/2010, at mid-year some organizations were already at or over capacity, even with the additional funds. If funding is not increased for 2010/2011, and if the increases are not confirmed for programs so that they can plan appropriately, then services will have to be cut and clients will experience disrupted service or a lack of service. Literacy Program 2007/2008 2008/2009 2009/2010 (at mid-year) Literacy London 112 149 131 Centre for Lifelong 132 149 183 876 807 472 553 434 567 College Boreal 31 16 14 Nokee Kwe 84 90 113 CNIB 10 15 10 1660 1490 Learning ; Gateway to Learning TVDSB Fanshawe College (London Site) Totals 1798 6 Report for 2008-2010 Having an annual Literacy Service Planning Report that indicates it’s for two years is confusing. However, there is a good reason! Literacy Service Planning is both a look behind at the year just finished and a look ahead to the coming year. As a literacy community, we analyze the data from the year just completed, and we use that data to plan for the services we think we need to provide in the year ahead. For this reason, even though the report is an annual product, it often encompasses information that spans two planning years. As was mentioned earlier, this year’s report is focused on displaced workers and the impact of increasing numbers of displaced workers on the literacy system. Fortunately, all Literacy and Basic Skills programs and support organizations (like regional literacy networks) received additional funding this year (announcement was in June 2009) in order to address the increased stress upon the literacy system and to create more spaces for adult literacy learners. As a result of these two forces – increased demand for services and increased funding to address them – this year’s Literacy Service Planning Report will have four sections: 1. A Western Region Literacy Service Planning Report that outlines the higher level impacts of the literacy delivery system in Western Ontario, the additional services that have been provided through the additional funding, and a snapshot of the capacity of literacy programs in the western part of Ontario. This piece was developed to assist decision makers and policy makers who may not have time to read all the individual Literacy Service Reports that are developed on a county-by-county basis. 2. A chart of literacy services that will be provided in London / Middlesex with the annual resources that were traditionally made available to providers (before the funding increase). 3. Next is a chart that outlines the additional services that literacy providers put in place as a result of the additional funding they received in June/09. This additional funding was for the balance of this fiscal year. If additional funding is not received again in 2009/2010, then the services outlined in this chart may not be provided in 2010/2011. 4. Finally, each community has identified additional community literacy needs that need to be addressed in order to assist Ontarians in reaching their individual goals and to contribute to a robust labour market. 7 1. Western Region Literacy Service Report The full Western Region Literacy Service Report is too lengthy to include within the local planning reports, so what we have done is we have documented the highlights here. For the full Western Region Literacy Service Report, please contact Literacy Link South Central. Highlights Clients Served • 85% report serving an increased number of clients compared to last fiscal year (96% report the same level or more) • 88% report serving an increased number of clients compared to April 1, 2009 (98% report the same level or more) • 50% of agencies have already met their increased clients targets tied to the additional funding Capacity • 62% report a waitlist as of September 2009 (29) • 64% experienced a waitlist last fiscal year (30) • 45% report being over capacity • 79% of agencies with waitlists at the end of last fiscal year have seen their waitlists increased this year (19) • 7 agencies have reported a decreased waitlist after receiving the additional funding 8 Enhanced and Expanded Services • 80% of agencies report offering additional hours of training since receiving additional funding • 43% of agencies report moving or expanding existing sites • 36% of agencies report adding additional locations • 79% of agencies report adding new types of programming to their services • 84% of agencies report purchasing new resources to better serve its clients A sampling of the types of news programming options made possible with the additional funding: • “Math support for apprentices.” • “2 day essential skills program to increase hours of learning for students.” • “expanded existing program to provide more hours of class time to small groups to have students improve skills and move through quicker.” • “We also added 4 Computer classes to support the existing LBS learners currently attending.” • “we have provided short one month programs ( 2 days a week) that offers computers and some certificate programs eg smart serve and WHMIS ...we also plan to grow and add CPR to the mix as well. short programs to add skills to a persons resume...” • “GED Prep classes” • “Essential Skills assessments for learners with disabilities and employment goals” Working with Action Centres • Over 97% of agencies operate in close proximity of an Action Centre. • 50% of agencies report providing some level of service at the Action Centre. • 16% of agencies report delivering Employment Track Express at Action Centres. 9 2. Literacy Services That Can Be Provided in London/Middlesex with Status Quo Funding in 2010/2011 Delivery Agent(s) Which agency/ agencies Client Focus Program Outcomes Training Delivery Advantage/Rationale Relate to the priorities identified in the community profile Main Program Focus: Model; Level (LBS 1, 2, 3, 4, 5, OBS IV) Relate the delivery information in the plan to the needs and gaps identified in the planning process 18 years of age and older; OW, EI, WSIB, ODSP, EAP-referred clients; Levels 1-5 learners. Training/Education 40% Class; LBS 1-5 One-stop intake, assessment, and referral by the same staff member for consistent results. Manager, practitioners, and volunteers are members in good standing of the Ontario College of Teachers (OCT). Destinations of education and training, employment, and civic participation. Transition to Credit and to Employment programs available. Essential Skills tasks employed to enhance competency and taskbased training. Thames Valley District School Board G.A. Wheable Centre for Adult Education, 70 Jacqueline St., London, ON N5Z 3P7 Unemployed, underemployed, OW, EI, WSIB, Aboriginals, shift workers Training/Education 85% Class; LBS 2-5 Day Classes Primarily preparation for Credit courses offered at the same location, but all goal paths served. Includes computer literacy. Thames Valley District School Board G.A. Wheable Centre for Adult Education, 70 Jacqueline St., London, ON N5Z 3P7 Unemployed, underemployed, OW, EI, WSIB, ODSP, Aboriginals, shift workers Training/Education 53% Class; LBS 2-5 Evening Classes Preparation for Credit courses offered at the same location. Skill development to help maintain employment. Includes computer literacy. Thames Valley District School Board Hutton House, 654 Wonderland Rd. N, London, ON N6H 3E5 Unemployed, underemployed, OW, ODSP, people with disabilities Employment, Independence 50%, 50% Small group; LBS 1-3 Community location. All referrals from agencytransition, further education and independence for people with disabilities. Thames Valley District School Board Elgin Middlesex Detention Centre, 711 Exeter Rd., London, ON N6E 1L3 Incarcerated, unemployed, underemployed, men,women Training/Education 75% Class; LBS 2-5 Community location. All referrals from within agency. Preparation for Further Education or Employment. Includes computer literacy. London District Catholic School Board Evening Classes: Centre for Lifelong Learning, 1230 King Street, London, ON N5W 2Y2 Daytime Classes: RBC Building, 383 Richmond Street, London, ON N6A 3C4 x Employment (direct workforce readiness) x Training/Education (indirect workforce readiness) x Independence 10 Delivery Agent(s) Thames Valley District School Board Strathroy Adult Learning Centre 51 Front St. E., Strathroy, ON N7G 1Y5 Client Focus Unemployed, underemployed, OW, EI, WSIB, ODSP, shift workers Program Outcomes Training / Education 60% Training Delivery Class and small group; LBS 2-5 Advantage/Rationale Regular LBS program co-located at GAIN Centre with on-site OW, Emp. Ontario, LEADS. Includes computer literacy. Thames Valley District School Board Middlesex Community Living 82 Front St. W., Strathroy, ON N7G 1X7 Unemployed, underemployed, OW, ODSP,people with disabilities Employment 50% Class and small group; LBS 1-3 Community location. All referrals from agencytransition to employment programs, further education and independence for people with disabilities. Includes computer literacy. Thames Valley District School Board Chippewa of the Thames First Nation, 320 Sutherland Road, Muncey, ON N0L 1Y0 Unemployed, underemployed, OW, ODSP Training / Education 60% Class and small group; LBS 2-5 Community location. All referrals from agencyAboriginal learners preparing for getting/keeping employment or accessing training and education. Includes computer literacy. Nokee Kwe Native Literacy Program (also referred to as Native Literacy @ Nokee Kwe) Nokee Kwe Native Learning Centre 137 Dundas Street, 2nd Floor, London, ON N6A 1E9 Aboriginal population, Ontario Works Native Client population, non-aboriginal population Employment, Training / Education 45%, 45% One to one, small group and class; LBS 1-5 Nokee Kwe serves a specific target group. It specializes in a holistic approach to learning. This approach attracts non-native clients from time to time, but the majority of Nokee Kwe's clients are aboriginal. Literacy London Inc. Wheable Centre for Adult Education, Beacock Library, Central Library, Crouch Library Learners reentering the training system, emphasis on shift workers, unemployed, employed, those on income support, SLD students, those whose schedules/needs are better met in a parttime, one-to-one, small group program Employment, Training / Education 41%, 41% One to one and small group; LBS 1-5 Only 1-1 service delivery available in City of London. Offers flexible day and evening hours to accommodate shift schedules. LLI works in partnership with London Public Library, Employment Resource Centres, TVDSB and other agencies to ensure wrap around services to clients. Continuing to increase in number of students, increased referrals from agencies due to successful outcomes show a strong need for this service for both learners and volunteers. Streamlined and consistent services for learners as Intake, Assessment, Training, Exit & Followup all done by same staff. Essential Skills, Self Management & Self Direction and Computer Training built into curriculum to maximize learner success and employability. 11 Delivery Agent(s) Literacy London Inc. Employment Track Express Program Client Focus Adults who have been displaced through manufacturing downsizing who want to improve their computer literacy, their knowledge of Essential Skills and their access to labour market information. Fee-for-service program. Program Outcomes Training Delivery Small group (6-15 learners); LBS 1-5 The program is based on ACE curriculum so it is most appropriate for LBS 3-5 Advantage/Rationale This program was developed to offer a way for displaced workers to re-engage in learning. This 60-hour, 15 hrs/wk training program helps displaced workers gain computer skills while learning about Essential Skills, the labour market, and how their individual skills compare to the types of jobs they are considering. Each worker takes a TOWES test so that they can plan realistically for their next career. Employment Track Express, thanks to the labour market research component, is an excellent gateway to Second Career Strategy. CNIB Literacy Program for Deaf/Blind Adults 749 Baseline Rd. East, London, ON Deaf/Blind adults Independence 80% One to one and small group; LBS 1-5 Only service available to this client group flexible hours. Fanshawe College Citi Plaza, London, ON Sector specific based on local employment trends (new program pending) Employment 80% Class; LBS 3-5 Delivered in partnership, program specifically geared to individuals requiring literacy, numeracy, computer literacy, employability skills for entry level positions or further training. Fanshawe College Citi Plaza, London, ON Students with Post Secondary Goals Training / Education 80% Class / computer lab; LBS 5 – OBS IV Students who choose to access post-secondary education opportunities in specific areas of study to meet future career and employment goals Fanshawe College 1001 Fanshawe College Blvd., London, ON Apprentices facing difficulties with math and English during in-school training Employment 100% Small group, one to one; LBS 3-5 Based on foundations in numeracy and literacy prior to acceptance into PS program to ensure student success and support the needs of the learner. Fanshawe College 1001 Fanshawe College Blvd., London, ON Upgrading for preapprenticeship programs Employment 80% Class; LBS 5 – OBS IV Developing closer links to apprentriceship, providing academic support to ensure access to apprenticeship. Collège Boréal à London 355 Wellington, Unité 279, Citi Plaza, London, ON Clients parrainés: OT surtout, certains AE et compensations Employment 75% Modules d'autoapprentissage, petit groupe, tutorat 1 à 1 ; AFB 3, 4, 5 et FBO (le niveau FBO a le même niveau de difficutlé qu'un cours en 12ième année) Nouveau programme. Le site à London a ouvert ses portes en janvier 2007. 12 Delivery Agent(s) Collège Boréal à London 355 Wellington, Unité 279, Citi Plaza, London, ON Client Focus Clients désirant augmenter leurs compétences essentielles Program Outcomes Training / Education 100% Collège Boréal à London 355 Wellington, Unité 279, Citi Plaza, London, ON Clients à temps partiel ayant un travail à temps partiel ou à temps plein Training / Education 95% ATN Access Inc. 141 Dundas Street, Suite 504 London, ON N6A 1G3 ATN provides literacy and numeracy upgrading to clients with disabilities. Many of ATN's clients have employment as their long-term goal. Training Delivery Advantage/Rationale Nouveau programme. Le site à London a ouvert ses portes en janvier 2007. Nouveau programme. Le site à London a ouvert ses portes en janvier 2007. One to one, small group and class; LBS 1-5 13 ATN specializes in providing upgrading services through the use of assistive and adaptive technology. ATN has significant experience in working with adults who are impacted by learning disabilities. In 2007, ATN served 325 adults in London/Middlesex. 3. New Services and Programming in 2009-2010 Put in Place with Additional Funding in London/Middlesex If additional funding is not provided to literacy programs in 2010/2011, then the following services may be cut, resulting in a loss of service to over 400 individuals. Program Gateway to Learning TVDSB Fanshawe College Literacy London Inc. Centre for Lifelong Learning Nokee Kwe College Boreal Service Gateway to Learning opened an afternoon class at Wheable (at the end of September) Gateway to Learning offered an additional afternoon class and additional summer class The school board offered Employment Track Express at no charge to displaced workers from Veltri Industries, (total 75 hours of instruction) plus LBS 2 days (10 hrs/wk)in Glencoe - ongoing. Fanshawe is expanding its facilities at Galleria. Upgrading is now offered from 8:30 am until 9:00 pm. Fanshawe offers 3 intakes of Level 3, 3 intakes of Levels 4-5, and 2 intakes of ACE. One part-time ACE intake is offered. 250 new learners started in Second Career, all of whom touched LBS services. Literacy London has increases its services by 2.5 hours of instruction per week, and is serving more clients. It has already met its new targets and may need to expand if numbers keep increasing. Literacy London is seeing more EI referrals. St. Patrick campus has built a Transition-to-Credit program for learners in Levels 3-5 who wish to move into credit courses to work toward their Ontario high school diploma. Adults from OW, EI, and those coming from the regular high school are participating in this program. In the New Year, CLL will be creating a Transitionto-Employment program for learners in Levels 1-3 who wish to prepare for careers either in Hospitality and Clerical/Administration. Acceptance into the program is based on a standardized assessment and an interview by the employment coordinator. Nokee Kwe has been strengthening its program from within. It’s not expanding at this time, but it has been seeing lots of OW referrals and word of mouth referrals. College Boreal is strengthening its program and is making partnerships with Francophone community agencies to get more students. Attendance is very good 14 Number of Participants 23-30 8 20 250 30 15 15 17 14 CNIB Deaf/Blind Program CNIB Literacy Program for Deafblind Adults is now offering ASL Literacy (American Sign Language) to learners who need to strengthen their sign language skills in order to access information. We are also incorporating online learning for those learners who are isolated both geographically and socially. 10 Hutton House in partnership with TVDSB Hutton House has introduced a new program called LITERACYworks. The project will improve employment prospects and job skills for persons with disabilities. Essential Skills strategies will be used to identify and address skill gaps between the individual’s skills and the skill requirements of their occupational goal. 50 individuals will be assessed 30 will complete a Work Action Plan 20 will be placed in employment 15 4. Outline of Other Literacy Priorities in London/Middlesex While literacy programs are very busy working with clients who walk in their doors, we try to regularly look at additional services we could offer in the community, should funding become available. The following chart outlines priority areas identified by literacy providers for the next fiscal year. Gap in services within the community Why is this an important gap to fill? What would the service/program look like? Who would deliver it, when, and where? There is a need to hire a literacy professional for 20 hrs/wk to assist OW staff with literacy identification and referrals. Historically, Fanshawe College has helped OW participants to understand the educational options available to them. Fanshawe is unable to continue this service as of April 1, 2010. There is a need to provide more programming that is specifically designed for youth (18-24). The London OW caseload is growing and the number of participants leaving for employment is declining. Putting literacy expertise onsite will increase the number and accuracy of referrals. The literacy staff person would be onsite at OW and would assist with identification of literacy issues and referrals. S/he would also document and follow up with referrals in the community. The service would be coordinated by Literacy Link South Central, delivered out of the OW office and would run from April/2010 – March/2011. This is the most rapidly growing demographic within literacy programs and at OW. Literacy programs would like to work more closely with apprenticeship. Many apprentices struggle with the inschool portion of their training. In some cases, apprentices fail repeatedly. With some good literacy needs identification and interventions, the numbers of apprentices who pass their in-school training will increase. It is most likely that this service would be provided by the Thames Valley District School Board, should additional funding become available. Some groundwork would have to happen to develop the relationships that would result in delivery. It is likely that Fanshawe would be approached to deliver any required programming, as Fanshawe has the expertise in working with apprentices. Programming specific to a local Union. The Union identified that many of its apprentices struggle with math. This is a very important gap to fill because the need was identified by the Union. Fanshawe has been able to address the need this fiscal year, but may not be able to do so next year if funding is status quo. The program would be offered through an existing youth literacy provider, most likely YOU. It would be a small group, running two session per week. Developing better linkages with MTCU staff responsible for signing apprentices. In addition, the literacy community will work with the Apprenticeship Network in London/Middlesex, which is a consortium of apprenticeship service agencies, to look at programming options. The program would be one night a week for 12 weeks. It would run continuously as long as there are apprentices who require math upgrading. 16 Fanshawe would deliver this service on site at the Union. The Union’s preference is to have on site programming.