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distinctive
THE BRAND
A PASSION FOR PERFECTION
Swissôtel Hotels & Resorts is an award winning
and distinctive group of deluxe hotels for
today’s discerning business and leisure traveller,
combining the renowned Swiss hospitality with
fresh, contemporary design.
Each Swissôtel extends personalised service with
charm and efficiency. Located in popular gateway
destinations and city centres, the hotels provide
convenient access to business and shopping
districts as well as local attractions.
The group’s Swiss heritage provides a clue
to its mastery of organisational competence,
punctuality, reliability, attention to detail and
safety - ensuring that each guest enjoys a
superlative experience and every Swissôtel
stakeholder enjoys total peace of mind.
VISION, MISSION & VALUES
GEOGRAPHIC
DISTRIBUTION
OF HOTELS
10
%
50
%
40
%
Americas
Europe & Middle East
SWISS HERITAGE, SWISS VALUES
Swissôtel VISION:
Swissôtel MISSION:
Swissôtel VALUES:
To become a highly recognised brand
respected for its service delivery,
diversity in design and contemporary
Swiss attributes.
Treat everyone as they wish to
be treated and remain true
to the company’s Swiss heritage.
Respect, Integrity, Ownership,
Safety & Security
Asia Pacific
welcome
ATTRIBUTES
GENUINE HOSPITALITY
EXCELLENT QUALITY
INTUITIVE RELIABILITY
GATEWAY DESTINATIONS
THROUGHOUT THE WORLD
Tallinn
Kiev*
Odessa*
Kunshan
Moscow
Sochi* (2)
Chicago
Amsterdam
Dresden
Geneva (2)
Berlin
Dusseldorf
Bremen
Osaka
Beijing
Shanghai
Basel
Chengdu*
Zurich
Foshan
Makkah*
Bangkok (2)
Ankara
Quito
Phuket
Istanbul
Kolkata
Izmir
Singapore (2)
Bangalore*
Lima
Sydney
*under development
growth
HISTORY
30 YEARS OF SWISSÔTEL
A venture which came to life in 1980 with just a few hotels has now blossomed into a distinguished and internationally
renowned hotel chain with deluxe hotels in 17 countries, across five continents.
1980: A joint venture by Swissair and Nestlé,
the company assembles its initial portfolio of
hotels by acquiring Hotel Le Président in Geneva
and attaining long-term management contracts
for further properties in New York, Bern and
Zurich.
1990: Nestlé sells its stake and the hotel
group becomes a fully owned subsidiary of
SAirRelations/SAirGroup.
1996: The group’s head office relocates from
Zurich to New York.
1980
Swissôtel formed
1981
Swissôtel Zurich
1986
Swissôtel Le Plaza, Basel
Swissôtel Amsterdam
2012
1999
Swissôtel Quito
Swissôtel Sydney
1988
Swissôtel Chicago
1989
Swissôtel Dusseldorf/Neuss
1991
Swissôtel The Bosphorus, Istanbul
Swissôtel Beijing
1998
Swissôtel Métropole, Geneva
Swissôtel Lima
2001: Singapore-based Raffles Holdings Limited
purchases Swissôtel Hotels & Resorts.
2005: Raffles International is bought by the Los
Angeles based firm Colony Capital LLC, a global
private investment group specialising in the
management of real estate assets and companies.
2001
Swissôtel Merchant Court,
Singapore
Swissôtel Berlin
2006: Colony Capital and Kingdom Hotels
International acquire Fairmont Hotels & Resorts.
They founded the new hotel group, FRHI
Holdings Limited with three strong brand names:
Fairmont, Raffles and Swissôtel Hotels & Resorts
Today: FRHI now comprises nearly 100 hotels in
over 25 countries. Swissôtel Hotels & Resorts,
with its corporate headquarters in Zurich, has
29 properties as of December 2011. FRHI is
owned by a group of highly experienced lodging
investors with:
• Significant financial resources to support
and enhance FRHI’s growth strategy
• Broad experience in hospitality and real
estate
• Investments in both hotel management
companies and hotel real estate
2003
Swissôtel Nai Lert Park, Bangkok
Restaurant Hôtel du Parc
des Eaux-Vives, Geneva
2002
Swissôtel The Stamford,
Singapore
2004
Swissôtel Nankai,
Osaka
FRHI’s major shareholders are:
Voyager Partners is a private international
investment firm focusing primarily on hospitality
assets and operating companies. Additionally,
Voyager has a strong relationship with FRHI’s
strategic partner, Qatari Diar.
Kingdom Holdings, 95% owned by HRH Prince
Alwaleed Bin Talal Bin Abdulaziz Alsaud, has
been a long-term strategic partner of Fairmont
and currently has a stake in a number of FRHI
properties.
Colony Capital is a private international
investment firm focusing primarily on real estaterelated assets and operating companies.
2005
Swissôtel Le Concorde, Bangkok
Swissôtel Krasnye Holmy, Moscow
2006
Swissôtel Ankara
2007
Swissôtel Kunshan
Swissôtel Tallinn
2010
Swissôtel Kolkata
2008
Swissôtel Foshan
Swissôtel Grand Efes, Izmir
Swissôtel Bremen
Swissôtel Grand Shanghai
2012
Swissôtel Dresden
Swissôtel Makkah
Swissôtel Resort Phuket
THE GUEST
THE NEW AFFLUENT GUEST: YOUNGER IN AGE AND SPIRIT
Personable
Swissôtel Hotels & Resorts positions itself within
the deluxe segment, appealing to guests with
a mid to high disposable income looking for an
exceptional standard of accommodation.
Swissôtel guests appreciate excellence: in service
and amenities, in contemporary styling and in
a personable and friendly ambience. Whether
travelling on leisure, or more frequently, on
business, they continue to enjoy European
design and are sensitive to the way in which the
property harmonises with the local culture and
environment.
elegance
THE GUEST ROOM
CONTEMPORARY AND UNCLUTTERED DESIGN
Swissôtel accommodation is characterised by
imaginative, modern design, state-of-the-art
technology, exclusive amenities and timeless
elegance. Each Swissôtel provides a wide selection
of cleverly conceived accommodation choices:
from classic rooms to decadent suites there
is an appropriate accommodation solution for
each guest. Regardless of room category, each is
equipped with all the services and conveniences
needed for travellers to make business or leisure
away from home a seamless experience.
THE SUITES AT SWISSÔTEL
luxury
THE VERY BEST WITHIN YOUR REACH
When you book a suite, you are also booking:
• Access to the fitness centre
• Early check-in and late check-out, whenever
possible
• Personalised service before and during your
stay
• Overnight shoe cleaning service
• A range of magazines and your daily
preferred newspaper
• Breakfast
• Executive Lounge access
• In-room tea and coffee making facilities
• In-house movies
• X-Box or Wii and WiFi
• Special airline miles offers
And in some suites you also receive
complimentary:
•
•
•
•
Laundry or dry cleaning of two items per day
Internet radio
VIP check-in service
Minibar with complimentary soft drinks,
wines and beer
THE ADVANTAGE ROOM
Access
PUTTING THE WORLD AT YOUR FINGERTIPS
Swissôtel fully understands the challenges of
conducting business away from the office, often
in a different language or culture. Its solution is the
Swiss Advantage room, a special category of room
designed to help business people perform at peak
efficiency.
Swiss Advantage rooms feature:
• A large workspace with excellent lighting
• An ergonomic chair
• High-speed broadband connectivity
• 24/7 service efficiency
• Personal in-room espresso machine
• In-room printer and office supplies upon
request
THE EXECUTIVE FLOOR
AN EXCLUSIVE ENVIRONMENT IN WHICH
TO RELAX, OR CONDUCT BUSINESS
Ultimate
Swissôtel Executive Floors provide guests with
the ultimate business environment. Guest rooms
located on the Executive Floors are more spacious
and provide enhanced amenities and services.
Exclusive access makes the Executive Lounge the
perfect place to relax with friends or colleagues
and enjoy complimentary breakfast, all-day snacks
and drinks.
THE SWISSÔTEL
MEETINGS
FACILITIES
LOYALTY
& SERVICE
PROGRAMME
FABULOUS SURROUNDINGS, ELEGANT
ATMOSPHERE, WORLD CLASS DISHES
Club Swiss Gold is an exclusive Loyalty
programme admitting only the most valuable
guests for membership and rewarding them with
a host of desirable privileges for making Swissôtel
their hotel of choice every time they travel.
This multi-tier programme guarantees that the
engagement of the Swissôtel frequent guest is
Graph:
Membership Growth – don’t show figures just curve…
2008 2009 2010 31,000
81,000
105,000
monitored and that products and services are
aligned to accommodate the needs of the core
client.
Club Swiss Gold is part of the greater FRHI tribrand Loyalty Programme and as such members
also receive privileges when staying at Fairmont or
Raffles properties worldwide.
WORLD-RENOWNED EFFICIENCY AND
HOSPITALITY
To ensure a superlative experience for every
guest and total peace of mind for every event
organiser, Swissôtel is obsessive about punctuality,
reliability, attention to detail and safety.
Swissôtel offers two levels of meeting programmes
worldwide: Swissôtel Meeting Advantage and
Swissôtel Meeting Executive. Both guarantee
a successful event, tailored to suit the specific
requirements of the client, from an international
conference for hundreds of delegates to an
exclusive meeting of chief executives.
The conference centres and facilities provide the
flexibility to accommodate substantial numbers of
delegates and different sized events with comfort
and ease. When it comes to a client conference,
highly experienced organisers and state-of-theart technical facilities help make each day run
smoothly, attested to by the high number of
repeat visits from clients around the globe.
success
RESTAURANTS & BARS
delight
FABULOUS SURROUNDINGS, ELEGANT
ATMOSPHERE, WORLD CLASS DISHES
At Swissôtel’s award winning hotels and resorts,
dining exceeds expectations time and time again.
Bars, restaurants and ballrooms are all created
to be places of entertainment and destinations
within the local community. Whether the
ambience is formal or casual, dishes are
prepared with the finest locally sourced produce
and whatever the occasion, diners can be
assured that every detail is attended to.
At many Swissôtel destinations, guests can also
expect to be offered exciting dining opportunities
outside the hotel grounds, whether it be by Lake
Michigan or the Bosphorus, or in the shadow of
Shanghai’s skyscrapers or the Sydney Harbour
Bridge.
FOOD & BEVERAGE AWARDS 2010 - 2011
ASIA PACIFIC
Swissôtel Grand Shanghai
• Shanghai Tatler Best Restaurant Guide 2010 and 2011
Café Swiss, Shanghai’s Best Restaurant
• Top Executive Club Lounge International 2011
By Hurun Magazine
Swissôtel Foshan
• Foshan Most Preferable F&B Enterprise Competition 2010
Restaurant with the Best View Award - Cielo 51
By Foshan Pharmaceutical Supervision Bureau, Foshan Chamber of Commerce of F&B as well as by Foshan citizens
Swissôtel Nankai Osaka
• Best of Award of Excellence 2010 and 2011
Sh’un Wine & Dine, Wine Spectator
Swissôtel Merchant Court, Singapore
• Singapore Tatler Best Restaurant 2009, 2010 and 2011
Blue Potato
• The Singapore Women’s Weekly Gold Plate Awards 2010
Buffet Lover’s Dream - Ellenborough Market Café
Swissôtel The Stamford, Singapore
• No.39 San Pellegrino World’s 50 Best Restaurants 2010
Jaan par André
• Time out’s Best of Singapore’s Awards 2010
New Asia - Best Bar
• Asia’s 4th Top Restaurant and Singapore’s 2nd Top Restaurant
Jaan par André, The Miele Guide 2009/2010
•
Hospitality Asia Platinum Awards 2010 and 2011 (SINGAPORE SERIES)
Jaan par Andre - Restaurant of the Year
Jaan par Andre - Best Wine Experience Restaurant
Jaan par Andre - Best Western Cuisine Restaurant (ranked 2nd)
Equinox Restaurant - Best Wine Experience Restaurant (ranked 2nd)
Equinox Restaurant - Best Western Cuisine Restaurant (ranked 3rd)
Café Swiss - Best All Day Dining Restaurant (ranked 4th)
Kopi Tiam - Best All Day Dining Restaurant (ranked 5th)
New Asia - Best Entertainment Experience (ranked 2nd)
City Space - Best Entertainment Experience (ranked 3rd)
Swissôtel Le Concorde Bangkok
• Thailand International Culinary Cup by Thai Chef’s Association
Overall Winner 2011
Several Gold, silver and bronze medals 2009
EUROPE
Swissôtel Berlin
• Restaurant 44 - 15 Gault Millau points
German Gault Millau Guide 2011
• 3 diamantes in Varta Restaurant Guide 2010
Restaurant 44
• 6th Best Restaurant in Berlin 2010
Trip Advisor - Restaurant 44
Swissôtel Krasnye Holmy Moscow
• The Baltic Cup 2011
Winner: Vitaliy Mouzichenka, Sommelier Kai Restaurant
• City Space Bar & Lounge - Best Barman of Russia 2011
Igor Vakhabov: Diageo World Class Bartender of the Year
PÜROVEL SPA & SPORT
PURE, INVIGORATING, AND ALPINE
Pürovel is a distinctive group of deluxe spa & sport
facilities located within Swissôtel Hotels & Resorts
worldwide. This spa concept was created to
specifically appeal to the Swissôtel guest and draw
upon the strength of the company’s attributes:
hospitality, quality and reliability.
inspiration
Pürovel Spa & Sport provides the Alpine
inspired solution to healthy living within a stylish
and contemporary environment. The Pürovel
philosophy is derived from the origin of wellbeing
and use of nature’s resources, such as stone, wood,
water, flora, pure invigorating alpine air and the
changing seasons of the Swiss mountains. Pürovel
spa treatments, using essential oils organically
produced in Switzerland, work in symmetry with
the well-designed and modern sports training
facilities both of which invigorate and vitalise.
THE PÜROVEL GUEST
Pürovel Spa & Sport is positioned within the
deluxe segment, appealing to those with a mid
to high level of disposable income looking for a
flexible and holistic approach to wellness. They
appreciate excellence in service and amenities,
friendly and personal service, contemporary
styling, and the fact that the sports programmes
and spa treatments are designed to fit around
their requirements and often busy schedules.
The Pürovel client is equally likely to be male as
female, and is motivated by leading a healthy and
naturally vital lifestyle.
function
DESIGN & CONSTRUCTION
A CREATIVE, MODERN APPROACH,
BUILDING ON SWISS EXCELLENCE
Swissôtel works closely with owners to realise
its vision for the future, the outcome of which
is a unique property featuring energy-efficient
solutions throughout. Following a simple
philosophy of “unity, not uniformity” each
environment has a character unique to its
geographical location, the fresh aesthetic of the
Swiss Alps informs all design. Solid, authentic
materials synergise with functional, welldesigned and smart details.
Environmental sensitivity and a constant striving
for resource efficiency provide the creative
spark for quality and comfort. New Swissôtel
properties make a feature of untreated natural
materials: authentic stone and marble, solid oak
and resin-scented pine.
Flawlessly integrated with these natural materials,
state-of-the-art lighting, IT and communications
infrastructure drive easy-to-use communications
and control interfaces, resulting in effortlessly
hospitable environments.
THE FACTS
Countries represented
Destinations represented Rooms Spa & Sport Facilities F&B Outlets Conference Rooms 16
26
9849
27
123
379
GLOBAL SALES NETWORK
Moncton - GEMS (5)
Toronto (6)
London (9)
India (2)
Paris (1)
Singapore (3)
Zurich - GEMS (2)
Hong Kong (2)
Frankfurt (3)
Beijing (1)
Milan (1)
Shanghai (2)
Tokyo (2)
AN UNMATCHED RATIO OF SALES
PEOPLE TO HOTELS
Swissôtel has more global sales people per
property than any of their competitors, with a
global sales force - shared within FRHI - of 77
people. This allows each seller to work more
closely with each hotel to deliver sustainable
business. The sales people of Swissôtel are
reachable, engaged and have expert knowledge
of the hotels.
Relationships with key decision makers will
continue to be of paramount importance within
the hospitality industry. To this end Swissôtel
continues to invest in their sales people, ensuring
training, resources and sales enablement are
of the highest standard. The use of information
and data to deliver the right sales presentation
materials to the right customer at the right time
will continue to be critical, especially for large
corporate customers and individual travel agents.
While conforming to industry standard sales and
marketing fees, Swissôtel believes in achieving
maximum returns from budgets. To fully exploit
new and emerging opportunities, a nimble
approach is required and sales deployment,
geographical location and target production are
areas of ongoing review.
Vancouver (2)
San Francisco (3)
Los Angeles (4)
Mexico (1)
Dallas (3)
Chicago (5)
77
27
Global Sellers
Washington (2)
Dubai (1) - GEMS (1)
New Jersey (1)
Saudi Arabia (2)
New York (7)
Moscow (3)
Ottawa (1)
Cities
Sydney (2)
authentic
SUSTAINABILITY
SUCCESSFUL BUSINESS AND SUSTAINABLE
DEVELOPMENT GO HAND IN HAND
Swissôtel sees its responsibility as meeting the
economic, environmental and social needs of
the present without compromising the needs of
future generations.
By putting corporate sustainability at the
forefront of all aspects of the business, Swissôtel
ensures that customers, team members, the local
community and all stakeholders understand and
benefit from what they do.
Swissôtel considers the environment to be one of
the most significant and challenging components
of sustainable development. With human activity
changing the environmental landscape in a variety
of ways, including climate change, water availability,
deforestation and land use, Swissôtel Hotels &
Resorts is committed to the continuous reduction
of its impact upon the environment.
At each of its properties, it ensures it works to:
• Incorporate energy-efficient design solutions
• Minimise the effect upon the environment
• Ensure the health and safety of team members,
customers and other stakeholders
• Communicate openly on sustainability issues
• Maintain an open dialogue with the local
communities in which it operates
• Purchase from and sub-contract to companies
who embrace sustainable development and
ethical standards (such as the principles of the
Fairtrade Foundation)
• Ensure that sustainability is a high priority for all
team members
• Set targets to improve upon performance and
report and review progress
• Listen to feedback from stakeholders
ISO
9001
Quality Management
ISO
14001
OHSAS
18001
Environmental Management
Health & Safety Management
MARKETING
REACHING INDIVIDUAL GUESTS
WORLDWIDE
The internet has changed the way in which people
of all ages research and narrow down their
purchase decisions. Travel is possibly the foremost
example of this. When it’s so easy to find hotels
that meet one’s personal requirements in terms
of location, facilities and ambience, the business
traveller no longer relies solely on the advice of
the traditional experts.
foresight
foresight
Swissôtel is a truly global player with hotels
throughout the world. Having won numerous
awards for excellence in service and product
with concepts that are viewed as both innovative
and successful, Swissôtel enjoys high customer
acceptance, which in turn guarantees enviable
customer loyalty and repeat business.
BRAND MARKETING
consistency
ENHANCING AND PROTECTING OUR
ALL-IMPORTANT ASSET
The corporate brand marketing department
creates and refines the corporate identity
around the Swissôtel brand, defines brand
standards and guidelines, sets global and regional
positioning and plans and manages the brand
communication strategy.
The department is the support and creation centre
for all marketing collateral required by each hotel,
the global sales offices, business development
offices and operational departments. It ensures
that Swissôtel’s brand standards are maintained
and that efficiencies of scale are optimised. Brand
marketing works closely with the corporate
communications department to ensure the right
message is transmitted and the positioning of the
brand “Swissôtel Hotels & Resorts” maintains its
competitive edge.
LOYALTY PROGRAMMES
WELCOME TO OUR CIRCLE OF FRIENDS
Swissôtel Circle is a Swiss-inspired programme
designed to recognise a circle of friends who
enjoy staying at Swissôtel often and reward
them with preferential treatment and personal
privileges.
Our multi-tier programme monitors the
engagement of frequent guests and guarantees
that products and services are aligned to
accommodate their needs.
Part of the greater FRHI tri-brand loyalty
programme members also receive privileges
when staying at Fairmont or Raffles properties
worldwide.
A further two loyalty programmes, Famous
Agents and ResPlus, address the needs of travel
agencies and corporate bookers respectively.
www.swissotelcircle.com
Over
1,600,000
Members
engagement
RECOGNITION & REWARD
Seeing travel agents as valuable business partners,
we have created a unique loyalty programme to
serve this group. In addition to a points-based
rewards component and other members-only
perks, the programme includes education about
our properties and brands, giving members a
competitive professional edge.
Executive and administrative assistants do a great
deal of booking on behalf of their companies.
That’s why we’ve created the ResPlus loyalty
programme - a programme that offers pointsbased rewards to the people who make the
reservations, based on bookings across the three
brands of FRHI.
Travel is both a powerful incentive and a fabulous
reward, and our Ovation Rewards are a perfect
way to show appreciation to those employees and
clients who work hard for you, who go above and
beyond, and who are loyal to your products and
services. Presented in an elegant gift-certificate
format, Ovation Rewards are redeemable for
accommodation across our Swissôtel, Fairmont,
and Raffles brands.
PARTNERSHIPS
18
5
1
7
Frequent flyer programs
Strong international and local partners assure a
cascade of win-win outcomes. New markets can
be tapped and joint promotions extend budgets.
Swissôtel and its partners also gain from the
mutual transfer of valuable market intelligence fed back into the partner marketing mix.
synergy
NO CONTENT ZONE - SPINE
Swissôtel’s partner marketing focuses on creating
and building lasting partnerships with a strategic
selection of brands, with the aim of increasing
brand awareness and recognition, as well as
generating bookings directly through partner
CRM programmes, particularly frequent flyer
programmes and financial institutions.
NO CONTENT ZONE - SPINE
STRONG CONNECTIONS ADD VALUE
Credit cards
Car rental
Lifestyle
presence
WEB MARKETING
THE GUEST EXPERIENCE BEGINS ONLINE
For Swissôtel, web marketing encompasses far
more than our website. It’s about managing the
group’s online presence and customer interactions
right across the internet.
From technical specifications and web-architecture
to search engine campaigns, the web marketing
department of Swissôtel Hotels & Resorts
manages all aspects of the development and
online marketing of the brand website to ensure
a continued growth in both online presence and
booking conversion.
Aspects of Swissôtel’s web marketing include:
• Direct management of PPC (pay-per-click)
campaigns
• Customised CMS (content management
system) tool for managing the content of
individual properties
• Regular meetings with each property’s
marketing and sales team to provide onsite
training covering CMS tool, web-developments
and general guidance on local web-marketing
strategy.
• Tailor-made web analytics reporting for all
properties
• DNS (domain name system) management,
managing our valuable portfolio of domain
names
COMMUNICATION AND PUBLIC RELATIONS
ENHANCING REPUTATION
GLOBALLY AND LOCALLY
Through effective and innovative media activities,
the corporate communication department’s role
is to generate brand awareness worldwide and
raise the profile of each property locally.
Swissôtel Hotels & Resorts stays top of mind by
engaging guests through all mediums whether
it be in traditional print, on-line presence or
social networks.
attention
The department coordinates all media activities
and focuses on a wide range of target groups.
corporate communication is represented
centrally in Zurich, with a regional media
relations team in Singapore.
SWISSÔTEL PRINT
MEDIA COVERAGE
2009:5070
2010:6820
2011:9200
COMPETITIVE SET
2011 SWISSÔTEL BRAND RevPAR RANKING: 2 OF 7
Global Brand Competitive Positioning Analysis by STR Analytics
COMPETITIVE SET:
Numbered grey circles denote performance rank
within the brand competitive set for locations where
Swissôtel operates. The numbers do not follow any
corresponding sequence to the list
1
ADR
3
5
2
4
(alphabetical order)
Crowne Plaza
Hilton
Marriott
Radisson Blu
Renaissance
Sheraton
6
7
Occupancy
SOURCE: STR TOUCHSTONE , LLC D/B/A STR ANALYTICS 2011-2012. Republication or other re-use of this data without the express written permission of STR Analytics is strictly prohibited. All
rights reserved. STR Analytics warrants that by delivering the data to Swissôtel Hotels & Resorts it is not intentionally, knowingly or recklessly infringing on any third party rights. STR Analytics makes
no implied warranties, including without limitation, any implied warranty of merchantability, non-infringement or fitness for any particular purpose or arising by usage of trade, course of dealing, course
of performance or otherwise. No third-party confidential information was disclosed and no third-party rights violated by STR Analytics in the preparation of, or delivery of this data to Swissôtel.
Please refer to your contract with STR for further warranties, representations and exclusions. In the event of a conflict between this paragraph and any warranty, representation or exclusion in the
contract, the terms of this paragraph shall govern. The data points depicted in the slide represent Swissôtel and the competitive brands which Swissôtel has named in their competitive sets. The points
“scatter pattern” correlates to each brand’s annual 2011 aggregate performance in those markets where at least one respective brand has a hotel operating and where a Swissôtel hotel also operates.
PROPERTY AWARDS 2010 - 2011
SWISSÔTEL HOTELS & RESORTS
• Hospitality Awards/ MKG Award 2010
Best client’s experience - Kids Room
ASIA PACIFIC
•
•
World Travel Awards 2010 and 2011
Asia’s Leading Business Hotel Brand
China’s Top Employers TM Award 2010
Swissôtel Hotels & Resorts China, One of China’s Top Employers
Swissôtel Beijing
• Best Business Hotel 2011
Voyage Magazine
• Outstanding Establishment for its Water Saving among national wide Hotels & Resorts 2010
by China Urban Water Association and Water Conservation Committee
• Outstanding Hotel Partner in Beijing 2010
Issued by booking.com
• Energy Saving Pioneers Award 2010
by World Wide Fund (WWF)
• Capital Zijin Cup - Best Hotel in Beijing 2010
by Beijing Tourism Administration and Beijing Personnel Bureau
Swissôtel Grand Shanghai
• World Travel Awards 2010 and 2011
China’s Leading Business Hotel
• Top Executive Club Lounge International 2011
By Hurun Magazine
• TRENDS Awards and the Stylish Hotels Awards 2010
The Best Hotel of Room Facilities
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
Swissôtel Foshan
• 10th China Hotel Forum - Golden Horse Award 2010
Best Business Hotel China and Owner’s Choice – Best International Hotel Brand Swissôtel Foshan
• Foshan Hotel Ranking Competition 2010
by Foshan Tourism Bureau and co-hosted by Foshan Daily
Most Influential Hotel Brand
EUROPE
Swissôtel Kunshan
• Green Hotel Award 2010
by the local government’s Environmental Protection Bureau
Swissôtel Nankai, Osaka
• World Travel Awards 2010
Japan’s Leading Business Hotel
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
Swissôtel Merchant Court, Singapore
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
• Agoda Gold Circle Award 2010
• Best Concierge Department in Alcatel Lucent Challenge Trophy 2010
Winner in the Superior Hotel Category
Swissôtel The Stamford, Singapore
• World Travel Awards 2011
Singapore’s Leading Business Hotel
• Gold List 2011
Condé Nast Traveler Magazine USA
• World Travel Awards 2010
Asia’s Leading City Hotel and Singapore’s Leading Business Hotel
• World Luxury Hotel Awards 2010
Overall Winner and Luxury Hotel & Conference Centre Award
• TTG Travel Awards 2010
Asia Pacific’s Best Business Hotel
Swissôtel Nai Lert Park, Bangkok
• World Travel Awards 2011
Thailand’s Leading City Resort
Swissôtel Sydney
• Australian Hotels Association (NSW) Accommodation Awards for Excellence
Category Finance Officer of the Year
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
Swissôtel Berlin
• Trip Advisor Traveller’s Choice Award 2011
• Gold list 2010 and 2011
Condé Nast Traveler Magazine USA
Swissôtel Krasnye Holmy Moscow
• World Travel Awards 2011
Europe’s Leading City Hotel and Russia’s Leading Business Hotel
• World Travel Awards 2010
Russia’s Leading Hotel
• Russian Business Travel & MICE Awards 2010
Moscow’s Most Dynamic Congress Hotel
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
Swissôtel The Bosphorus, Istanbul
• World Luxury Hotel Awards 2011
Turkey’s Luxury Hotel
• Gold List 2010 and 2011
Condé Nast Traveler Magazine US
• Istanbul’s Best Hotel 2010
by gecce.com (one of the biggest portals in Turkey)
• The Best Hotel Restaurant 2010
Gaja Restaurant by gecce.com
Swissôtel Grand Efes, Izmir
• Best Luxury Hotel Spa in Turkey 2011
World Luxury Spa Awards
• Izmir’s Best Hotel 2010
by gecce.com (one of the biggest portals in Turkey)
Swissôtel Ankara
• Ankara’s Best Hotel 2010
by gecce.com (one of the biggest portals in Turkey)
Swissôtel Amsterdam
• World Travel Awards 2011
Netherlands’s Leading Business Hotel
Swissôtel Tallinn
• World Travel Awards 2010
Estonia’s Leading Hotel
• Expedia Insiders Select List Award 2010
Top one percent of hotels in the world
•
•
Top rated Hotel 2010
by hotel.de
Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
THE AMERICAS
Swissôtel Chicago
• One of the 500 World’s Best Hotels 2010 and 2011
Travel + Leisure Magazine
•
•
Best for Business Travelers and Best Views Award 2010
Frommer’s Travel Guide
Pinnacle Award 2010
Successful Meetings
Swissôtel Lima
• World Travel Awards 2011
Peru’s Leading Business Hotel
Swissôtel Quito
• Expedia® Insiders’ Select™ 2010
Top one percent of hotels in the world
SWISSÔTEL HOTELS
SWISSÔTEL MANAGEMENT LLC
Europe/Middle East
Phone
Email
Corporate Office
Phone
Email
Estonia
Swissôtel Tallinn
+372 624 0000
tallinn@swissotel.com
P.O. Box CH-8058, Zurich Airport, Switzerland
+41 44 317 6262
ask.us@swissotel.com
Germany
Swissôtel Berlin
+49 30 220 100
berlin@swissotel.com
Swissôtel Bremen
+49 42 162 0000
bremen@swissotel.com
Swissôtel Dresden
+49 351 50120 0
dresden@swissotel.com
Swissôtel Düsseldorf/Neuss
+49 2131 7700
emailus@swissotel-duesseldorf.de
Swissôtel Circle
+1 506 877 3154
circle@swissotel.com
Netherlands
Swissôtel Amsterdam
+31 20 522 3000
amsterdam@swissotel.com
Marketing
+41 44 317 6262
marketing@swissotel.com
Russia
Swissôtel Krasnye Holmy, Moscow
+7 495 787 9800
moscow@swissotel.com
Public Relations
+41 44 317 6262
marketing@swissotel.com
Human Resources
+41 44 317 6209
ask.us@swissotel.com
Corporate Departments
Swissôtel Sochi Gorky Gorod (opening 2013) +41 44 317 6262
ask.us@swissotel.com
Swissôtel Sochi Kamelia (opening 2013)
+41 44 317 6262
ask.us@swissotel.com
Restaurant Hôtel Du Parc Des Eaux-Vives
+41 22 849 7575
info@parcdeseauxvives.ch
Swissôtel Le Plaza, Basel
+41 61 555 3333
basel@swissotel.com
Swissôtel Métropole, Geneva
+41 22 318 3200
geneva@swissotel.com
Europe/Middle East
Phone
Email
Swissôtel Zürich
+41 44 317 3111
zurich@swissotel.com
Dubai
+971 4 437 7400
dubaiglobalsales@frhi.com
Swissôtel Ankara
+90 312 409 3000
ankara@swissotel.com
Frankfurt
+49 6172 171834
frankfurtglobalsales@frhi.com
Swissôtel Grand Efes Izmir
+90 232 414 0000
izmir@swissotel.com
Jeddah
+966 2 614 0456
jeddahglobalsales@frhi.com
Swissôtel The Bosphorus, Istanbul
+90 212 326 1100
istanbul@swissotel.com
Ukraine
Swissôtel Kiev (opening 2013)
+41 44 317 6262
ask.us@swissotel.com
Swissôtel Odessa (opening 2013)
+41 44 317 6262
ask.us@swissotel.com
Saudi Arabia
Swissôtel Makkah (opening 2012)
+966 2 571 8000
ask.us@swissotel.com
London
Milan
Moscow
Paris
Riyadh
+44 845 071 0170
+39 338 265 3287
+7 495 510 5710
+33 1 45 60 05 47
+966 1 279 5055
londonglobalsales@frhi.com
milanglobalsales@frhi.com
moscowglobalsales@frhi.com
parisglobalsales@frhi.com
riyadhglobalsales@frhi.com
+86 10 8507 3644
+91 11 6453 0777
+852 254 23399
+86 21 6340 3200
beijingglobalsales@frhi.com
indiaglobalsales@frhi.com
hongkongglobalsales@frhi.com
shanghaiglobalsales@frhi.com
Switzerland
Turkey
GLOBAL SALES OFFICES
Asia Pacific
Asia Pacific
Australia
Swissôtel Sydney
+61 29238 8888
sydney@swissotel.com
China
Swissôtel Beijing, Hong Kong Macau Center
+86 106 553 2288
beijing@swissotel.com
Swissôtel Chengdu (opening 2014)
+41 44 317 6262
ask.us@swissotel.com
Beijing
India
Hong Kong
Shanghai
Swissôtel Foshan, Guangdong
+86 757 8236 2888
foshan@swissotel.com
Singapore
+65 6339 8377
singaporeglobalsales@frhi.com
Swissôtel Grand Shanghai
+86 215 355 9898
shanghai@swissotel.com
Sydney
+61 2 9238 8843
sydneyglobalsales@frhi.com
Swissôtel Kunshan
+86 512 5788 5788
kunshan@swissotel.com
Tokyo
+81 3 3211 8039
tokyoglobalsales@frhi.com
Swissôtel Bangalore, Whitefield (opening 2014) +41 44 317 6262
ask.us@swissotel.com
North America
India
Swissôtel Kolkata
+91 33 6626 6666
kolkata@swissotel.com
Japan
Swissôtel Nankai Osaka
+81 6 664 61111
osaka@swissotel.com
Chicago
+1 773 509 1762
chicagoglobalsales@frhi.com
Singapore
Swissôtel Merchant Court, Singapore
+65 6337 2288
singapore-merchantcourt@swissotel.com
Dallas
+1 817 572 6428
dallasglobalsales@frhi.com
Swissôtel The Stamford, Singapore
+65 6338 8585
singapore-stamford@swissotel.com
Los Angeles
+1 323 656 1664
losangelesglobalsales@frhi.com
Swissôtel Le Concorde, Bangkok
+66 2694 2222
bangkok-leconcorde@swissotel.com
Mexico
+55 5256 3515
mexicoglobalsales@frhi.com
Swissôtel Nai Lert Park, Bangkok
+66 2253 0123
bangkok-nailertpark@swissotel.com
New Jersey
+1 856 988 7960
newjerseyglobalsales@frhi.com
New York
+1 212 715 7000
newyorkglobalsales@frhi.com
Ottawa
+1 613 562 7018
ottawaglobalsales@frhi.com
San Francisco
+1 415 383 2070
sanfranciscoglobalsales@frhi.com
Thailand
The Americas
Ecuador
Swissôtel Quito
+593 2 256 7600
quito@swissotel.com
Toronto
+1 416 874 2600
torontoglobalsales@frhi.com
Peru
Swissôtel Lima
+51 1421 4400
lima@swissotel.com
Vancouver
+1 604 669 2700
vancouverglobalsales@frhi.com
United States
Swissôtel Chicago
+1 312 565 0565
chicago@swissotel.com
Washington
+1 888 560 5066
washingtonglobalsales@frhi.com
For meetings and events, please contact your global sales representative, call 1 866 662 6060 (North America)
or +1 506 877 3162 (international), or e-mail meet@frhi.com
www.swissotel.com