CompTIA A+ Partner Update

CompTIA A+ Partner Update October 21, 2015 Agenda • 
Cer;fica;on Update •  Industry & Job Role Changes •  Cer;fica;on Changes • 
Posi;oning & Compe;;ve Comparisons • 
Key Dates • 
Marke;ng and Promo;ons Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 2 WHY CHANGE IT AT ALL? Industry changes à job role changes à cerCficaCon changes 3 The IT Industry and Jobs Source: Burning Glass Technologies Labor Insights, October 2015 # PosCngs Q3 2015 # PosCngs Q3 2014 # Change % Change ONET Code Core IT OccupaCons 11-­‐3021.00 Computer & Informa;on Systems Managers 14,871 9,876 4,995 51% 15-­‐1111.00 Computer & Informa;on Research Scien;sts 6,782 3,315 3,467 105% 15-­‐1121.00-­‐.01 Computer Systems Analysts & Informa;cs Specialists 89,557 52,598 36,959 70% 15-­‐1122.00 Informa;on Security Analysts 31,284 14,533 16,751 115% 15-­‐1131.00 Computer Programmers 42,538 20,961 21,577 103% 15-­‐1132.00 So\ware Developers, Applica;ons 286,364 144,537 141,827 98% 15-­‐1133.00 So\ware Developers, Systems So\ware 35,591 18,397 17,194 93% 15-­‐1134.00 Web Developers 51,423 25,273 26,150 103% 15-­‐1141.00 Database Administrators 54,352 27,040 27,312 101% 15-­‐1142.00 Network & Computer Systems Administrators 54,509 29,664 24,845 84% 21,432 10,615 10,817 102% 53,293 28,704 24,589 86% 5,151 2,869 2,282 80% 249,756 143,670 106,086 74% 15-­‐1143.00-­‐.01 Computer Network Architects & Telecom Engineers 15-­‐1151.00 Computer User Support Specialists 15-­‐1152.00 Computer Network Support Specialists 15-­‐1199.00 -­‐.12 Computer Occupa;ons, All Other* 17-­‐2061.00 Computer Hardware Engineers 2,444 1,475 969 66% 49-­‐2011.00 Computer, Automated Teller, & Office Machine Repairers 2,226 1,507 719 48% 1,001,573 535,034 466,539 87% Total Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Found across the naCon If you want to take a closer look at your state or MSA, visit: hdps://www.comp;a.org/
resources/mapping-­‐the-­‐it-­‐
workforce Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 5 But what do they need to know? The Top 10 Skills Troubleshoo;ng App / applica;on management PC configura;on Security Migra;ng data / informa;on Mobility Repair Ticke;ng systems Cloud technologies Permissions / Directory services 22% 16% 12% 11% 10% 7% 7% 5% 5% 5% 0% 5% 10% 15% 20% 25% Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Related job role (from A+ JTA) DescripCons from Indeed.com and Dice.com Help desk technician Resolve login issues, provide support for migra;ng data between PCs and mobile devices. Should be able to modify configura;ons, u;li;es, so\ware default sefngs, etc. for the local worksta;on and mobile devices. Must be able to document and maintain the helpdesk tracking so\ware. Must be able to install, test and configure new worksta;ons, peripheral equipment and so\ware, as well as mobile devices. Should also be able to manage user configura;on and permissions issues. Must have the ability to troubleshoot applica;on, app, and opera;ng system issues. Service desk analyst Fields service desk calls. Resolves approximately 65% of problems upon first contact and referring advanced problems and requests to the appropriate technicians. Proficient in PCs, mobile devices, and fundamental networking. Ability to track customer calls and record detailed and accurate informa;on in Service Desk issue tracking system in a ;mely manner. Can monitor ;ckets entered into the service desk. Technical support specialist The ability to configure PCs, including those that run Windows and Macintosh. Also the ability to understand fundamental rou;ng and network configura;on issues. Knowledge of back-­‐end server systems such as Windows and Linux preferred. Must have experience with Windows Domain architecture and Ac;ve Directory. Proven troubleshoo;ng ability a must.. Field support technician Perform support with direc;on from analyst level personnel, which may include installa;on, configura;on, and troubleshoo;ng of desktop so\ware. Examples include: Windows 7, MS Office Products, Adobe, and An;virus, as well as Macintosh OS/X. Must also be able to receive, inventory, and install new equipment, process surplus IT equipment leaving environment. Will also par;cipate in projects such as rollouts, projects, adds and moves. Will configure and manage laptops, desktops, and mobile phones. A+ Job Roles Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org EssenCal help desk / tech support skills § 
Mul;ple plalorms / systems / computers ;ed to one user –  PC / notebook –  Mobile phone / tablet / wearable tech § 
More opera;ng systems –  Windows –  Mac OS / iOS –  Linux / Android 31% Authen;ca;on / Directory issues § 
Authen;ca;on § 
Cloud-­‐based systems and virtualiza;on § 
Emphasis on users accessing data, rather than a machine 14% PC / Notebook repair 53% Troubleshoo;ng access to data Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Networking and the help desk § 
Why is networking such a large component in A+? § 
Is it a ques;on of scope creep? § 
Is it “cru\?” –  Stuff that has built up over ;me –  “Waxy yellow buildup” –  Happens with mature products – from so\ware to certs –  What are we seeing, here? No longer suppor;ng the device . . . It’s now about § 
A change in the job role! the user and their ability to connect to data on mul3ple devices Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org The help desk and company security § 
Security is not simply le\ to the security professionals, or to those in the server room, the data center or the cloud § 
Lines of defense – and response – include: –  The end user (cyber security training) –  The help desk / service desk –  Server, router, and datacenter technicians –  Security professionals Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org There’s a greater variety of devices to support 220-­‐801 220-­‐901 PC Hardware 40% Hardware 34% Networking 27% Networking 21% Laptops 11% Mobile Devices 17% Printers 11% Hardware & Network Troubleshoo;ng 28% Opera;onal Procedures 11% 220-­‐802 220-­‐902 Windows Opera;ng Systems 29% Opera;ng Systems 33% Other OperaCng Systems and Technologies 12% Security 22% Security 22% Mobile Devices 9% So\ware Troubleshoo;ng 24% Troubleshoo;ng 36% Opera;onal Procedures 13% • 
Greater emphasis on mobile device mgmt – hardware and applica;ons • 
Increased variety of opera;ng systems covered – Windows, yes, but also Apple, Linux, iOS, Android and Windows Mobile Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Security is not just for the Security Administrator 220-­‐801 220-­‐901 PC Hardware 40% Hardware 34% Networking 27% Networking 21% Laptops 11% Mobile Devices 17% Printers 11% Hardware & Network Troubleshoo;ng 28% Opera;onal Procedures 11% 220-­‐802 • 
The help desk professional is at the front-­‐line of organiza;onal informa;on assurance • 
Security-­‐related objec;ves go “deeper” and exist throughout the exam domains 220-­‐902 Windows Opera;ng Systems 29% Opera;ng Systems 33% Other Opera;ng Systems and Technologies 12% Security 22% Security 22% Mobile Devices 9% So\ware Troubleshoo;ng 24% Troubleshoo;ng 36% Opera;onal Procedures 13% Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 12 Infrastructure is increasingly complex 220-­‐801 220-­‐901 PC Hardware 40% Hardware 34% Networking 27% Networking 21% Laptops 11% Mobile Devices 17% Printers 11% Hardware & Network TroubleshooCng 28% Opera;onal Procedures 11% 220-­‐802 220-­‐902 Windows Opera;ng Systems 29% Opera;ng Systems 33% Other OperaCng Systems and Technologies 12% Security 22% Security 22% Mobile Devices 9% Sohware TroubleshooCng 24% Troubleshoo;ng 36% Opera;onal Procedures 13% • 
The complexity and rapidity of technical changes increase the complexity of IT management • 
Organiza;ons need IT generalists with both a broad and deep founda;onal understanding of tech Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 13 Consumers set expectaCons for problem resoluCon 220-­‐801 220-­‐901 PC Hardware 40% Hardware 34% Networking 27% Networking 21% Laptops 11% Mobile Devices 17% Printers 11% Hardware & Network TroubleshooCng 28% Opera;onal Procedures 11% 220-­‐802 • 
A “genius-­‐bar” mentality to problem resolu;on with an increased demand for fast and accurate problem solving • 
Exams “build” to the troubleshoo;ng domains 220-­‐902 Windows Opera;ng Systems 29% Opera;ng Systems 33% Other Opera;ng Systems and Technologies 12% Security 22% Security 22% Mobile Devices 9% Sohware TroubleshooCng 24% Troubleshoo;ng 36% Opera;onal Procedures 13% Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 14 CompTIA A+ 900 Series Summary •  TroubleshooCng takes center stage •  Mobile coverage is broadened •  Cybersecurity coverage is deepened •  Greater diversity of technologies, including cloud, virtualiza;on, Linux and the Mac OS Visit the partner portal to download detailed comparison documents Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org POSITIONING & COMPETITIVE COMPARISON 16 A+ percepCon versus reality If you have the words “PC” or “repair” in your A+ course descrip;on . . . please reconsider! Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Opens the door $70,000 Average salary for IT pros with a CompTIA A+ cert It pays to be cer;fied! $48,900 Average salary for computer support specialists IT cer;fica;ons offer verifica;on of an employee’s skills, paving the way for career advancement Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Many job Ctles Top 20 ;tles for computer support job pos;ngs “Are you teaching to the job role?” “What is the job role?” 1. 
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Help Desk Analyst Help Desk Technician Technical Support Specialist Geek Squad Agent Technical Support Engineer Desktop Support Technician Informa;on Technology Technician Help Desk Specialist PC Technician Help Desk Support Desktop Support Applica;ons Analyst Technical Support Analyst Desktop Support Analyst Technical Support Representa;ve Computer Technician Help Desk Desktop Technician Informa;on Technology Support Specialist Applica;ons Engineer Burning Glass Technologies Labor Insights, Jan-­‐Jun 2015 Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 19 Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 20 Why employers care CompTIA-­‐cer;fied professionals outperform those without cer;fica;on in cri;cal job-­‐related ac;vi;es Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Global adopCon Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 22 A+ compeCCve landscape HDI Support Center Analyst CompTIA A+ Target Audience Those in, or preparing for, an Technical professionals who entry-­‐level job in IT. Job ;tles provide front-­‐line user support include: •  IT Support/Help Desk Analyst •  Technical Support Specialist •  Field Service Technician Vendor-­‐neutral Validates skills required for a job in IT •  Predominantly assesses technical skills, but also process-­‐oriented skills* • 
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Unique Characteris;c Pricing (U.S.) MCSA MTA -­‐ Infrastructure Those specializing in offering Microso\-­‐specific solu;ons Those who are entering the Microso\ cer;fica;on program. Recommended as first step, not required. • 
Focuses on communica;on and professionalism for customer support pros •  Not a technical exam • 
Cer;fica;on ;ed to specific products (e.g., MCSA Windows 8 or MCSA Server 2012) •  Requires either 2 or 3 exams depending on product • 
A collec;on of 4 exams, each of which provides a broad-­‐
based introduc;on to an IT domain •  Func;ons as a gateway to Microso\’s product-­‐centric cer;fica;ons $145 $300-­‐$450 ($150 per exam) $460 ($115 per exam) Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 23 DATES & EXAM DETAILS 24 The Fine Print Exam Code 220-­‐901 and 220-­‐902 (Academy customers will use the same codes) 220-­‐801 and 220-­‐802 JK0-­‐801 and JK0-­‐802 Launch Oct 2012 Dec 2012 December 15, 2015 No. of Ques;ons Maximum of 90 ques;ons per exam Maximum of 90 ques;ons Length of Test 90 minutes for each exam 90 minutes Passing Score 220-­‐801: 675 (on a scale of 900) 220-­‐802: 700 (on a scale of 900) 220-­‐801: 675 (on a scale of 900) 220-­‐802: 700 (on a scale of 900) Availability Worldwide Worldwide Languages English, Japanese, German, Thai, Spanish, Simplified Chinese, French, Arabic, Portuguese English at Launch Japanese, Spanish, German and French in process Re;rement English Language – June 30, 2016 Other Languages -­‐ December 31, 2016 TBD – Usually 3 years a\er launch Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 25 A+ Learning Content Expected at Launch Many content partners have stated their intent to be ready at exam launch, but it’s too early to have a defini;ve list. As items clear CAQC we’ll post updates to the partner portal and use the CompTIA Instructor Network to get the word out. Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 26 PARTNER & INSTRUCTOR RESOURCES 27 CompTIA Instructor Network (CIN) Who can parCcipate? The network is for instructors around the world who deliver or intend to deliver training on CompTIA cer;fica;on courses. The instructors might be self-­‐employed or working for: •  High schools, colleges, universi;es •  Professional training centers •  Publishers and content partners •  Corpora;ons •  Government agencies Visit www.comp;a.org/CIN to join! Any ques;ons email : CIN@comp;a.org Why Join? Communicate and collaborate with CompTIA staff and other instructors Share best prac;ces and resources with each other Receive free training and tools from CompTIA to enrich your training Access resources for students to understand the value of being cer;fied Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 28 CompTIA Deep Dive: A Look Inside the A
+ 900 Series ObjecCves Deep Dive is a weekly webinar series available to par;cipants in the CompTIA Instructor Network. It goes beyond the surface to look deeper at CompTIA cer;fica;ons. Webinar Series begins Wednesday, November 4th, 2015 4:00 PM Central (CT), 9:00 PM Greenwich Mean Time (GMT) Agenda: Each week’s session will last approximately 45 minute with 30 minutes for informa;on presenta;on and 15 minutes set aside for ques;ons and discussion about the series and the weekly content. Join the Network: hdps://
www.linkedin.com/groups/CompTIA-­‐
Instructor-­‐Network-­‐8350296/about Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org Partner MarkeCng & Sales Tools Product Flyers Product Info Resource Centers Partners.CompTIA.org Product Collateral MarkeCng Sales •  Exam objec;ves •  Number of ques;ons •  Length of test •  Passing score •  Languages •  Exam code •  Comparisons •  Corporate •  Government •  IT Professionals •  Student •  Academic Sales Guide PresentaCons / Webinars / Video PosiConing Sheet Sales Guides •  English at launch •  Availability of Japanese, German, Spanish & French in 2016 Product Logos & Brand Guidelines Case Studies & TesCmonials Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 30 30 MarkeCng Update What’s Coming—Events •  Press Event in late Jan/early Feb •  Webinar in January •  Speaking Engagements at Industry Events What’s Coming—Collateral & Resources •  Updated product web page on CompTIA.org (Nov 15) •  Press Release •  Updated Partner Portal Content (Oct 15) •  Social Media: Snackable Content What’s Coming—PromoCons •  Learner Campaigns: Finish-­‐Up if training for 800 series •  Others campaigns planned for early 2016 Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 31 A+ Useful Links Content Availability hdp://cer;fica;on.comp;a.org/Training/studymaterials.aspx Classroom Training Availability hdp://www.comp;astore.com/ hdp://cer;fica;on.comp;a.org/Training/training.aspx Exam Voucher Purchase hdp://www.comp;astore.com/ hdp://www.pearsonvue.com/vouchers/pricelist/comp;a.asp Exam RegistraCon hdp://home.pearsonvue.com/test-­‐taker.aspx Sales Guides hdp://partners.comp;a.org/academy hdp://partners.comp;a.org/delivery hdp://partners.comp;a.org/content Partner Portal Social Media Product Collateral LinkedIn •  CompTIA Instructor Network: hpps://www.linkedin.com/grp/home?gid=8350296 •  CompTIA CerCfied Professionals Group: hpps://www.linkedin.com/groups?home=&gid=143484&trk=anet_ug_hm •  CompTIA A+, Network+ and Security+: hpps://www.linkedin.com/groups?home=&gid=2560157&trk=anet_ug_hm Facebook Network+ Page: hdps://www.facebook.com/CompTIANetworkPlus Twi<er •  @CompTIA: hdps://twider.com/comp;a •  @TechCareersPlus: hdps://twider.com/techcareersplus YouTube “CompTIA A+: Higher Salaries, BeHer OpportuniJes, Career Fulfillment”, “IT Career Test Drive” Series, “Taking a CompTIA Exam” and other videos: hdps://www.youtube.com/CompTIATV 32 Copyright (c) 2015 CompTIA Proper;es, LLC. All Rights Reserved. | CompTIA.org 32 QUESTIONS? For addiConal help •  Contact your CompTIA Sales Rep Or •  Email: Delivery partners capp@comp;a.org Academy partners academy@comp;a.org Content partners cappcontent@comp;a.org Or •  Contact CompTIA A+ Product Manger: Teresa Sears tsears@comp;a.org 33