Aero products, services and support

Aero products,
services and support
Innovative global connectivity solutions
Table of Contents
Table of Contents
ABOUT US
NETWORKS
On-Ground 3G……………………………………… 24
OTHER DIVISIONS
Inmarsat………………………………………………… 25
Military and Government………………………… 2
Inmarsat – Jet ConneX/GX……………………… 27
SD Land and Mobile………………………………… 3
Iridium…………………………………………………… 28
TerraCom DirectTM…………………………………… 4
SmartSky Networks……………………………… 29
ViaSat…………………………………………………… 30
About Satcom Direct®……………………………… 1
CUSTOMER SUPPORT
Locations………………………………………………… 5
CABIN SERVICES
Global Support………………………………………… 7
Global One Number®……………………………… 31
Customer Training Events………………………… 8
AeroXRSM………………………………………………… 32
SD Training……………………………………………… 9
GlobalVT®……………………………………………… 33
OneViewSM……………………………………………… 34
SkyTicket®……………………………………………… 35
FLIGHT OPERATIONS
SD ProSM ………………………………………………… 11
SD FlightLogsSM……………………………………… 13
MOBILE APPLICATIONS
SD FlightTrackerSM………………………………… 14
Trip Planning ………………………………………… 15
SUPPORT TOOLS AND OPTIONAL SERVICES
Plane Simple®………………………………………… 16
UnitySM/Unity Air®…………………………………… 41
SD Private Network……………………………… 17
Satcom OnSiteSM Service………………………… 42
Tele-Medical Support…………………………… 43
HARDWARE
SDRTM……………………………………………………… 19
SD WiFi HubSM………………………………………… 20
FLIGHT DECK
FlightDeck Freedom®……………………………… 21
SD GeoServicesSM…………………………………… 23
Mobile Applications………………………………… 36
Military and Government
About Satcom Direct®
Satcom Direct (SD) is a privately held company founded in 1997. We support
customers via locations around the globe including our world headquarters and
network operations center (NOC) located in Melbourne, Florida. We offer world
class services, support, and technology to business and general aviation, military,
government, emergency response, media, and others who depend on reliable,
global communications.
Delivering satellite communications
solutions to ensure U.S. government
mission success
Satcom Direct Communications (SDC)
provides U.S. Government users with
aeronautical, land-mobile and maritime
SATCOM services, along with customized
support within a MAC III, Information
Assurance compliant architecture.
SD World Headquarters - Melbourne, FL
SD is a technology innovator. We pioneered ‘direct dialing’ service to aircraft
in flight, known as our Global One Number® (GON) service. We continue to be
a technology innovator, developing numerous industry firsts including the first
VoIP service for aviation, the first automated flight logs solution, and numerous
patents. As a global connectivity provider for aviation, we offer nose-to-tail
value-added services, such as flight deck datalink service, accelerated high-speed
data, voice and text, ATS position reporting, mobile applications and unified
electronic billing.
SD is a premier Inmarsat Distribution Partner, Iridium Service Partner, ViaSat
preferred reseller, and SmartSky’s exclusive service provider. We offer training
classes and technology seminars on industry trends, understanding satellite and
airborne connectivity, hardware configuration and troubleshooting techniques—
plus we created the world’s first aviation technology certification, AeroIT. Our
in-house software engineering team develops and tests new technologies in
the company’s on-site connectivity technologies lab. As we evolve, we remain
committed to advancing the industry, culminating with SD ProSM, an integrated
flight operations management platform like nothing else in the industry.
We invite you to explore our global connectivity solutions.
1
SDC Training
Providing end to end solutions for global
government and commercial maritime
With a direct lineage from the COMSAT
organization that was created by the
Communications Satellite Act of 1962,
we have played an important role in
the SATCOM industry from its inception
to present day. COMSAT offers a
broad array of advanced solutions to
meet global military, government, and
commercial requirements including aero,
land and mobile, and maritime solutions.
As you add new tools to your
aircraft to make your
communications work better, we
provide the support and education
to better understand how they
operate. This approach makes the
end user and the technology more
effective whatever your mission.
Available training:
• 101
• 201
• AeroIT
Southbury, CT earth station
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Land and Mobile Solutions
Reliable connectivity anywhere
in the world or above it
Satcom Direct® offers more than airborne
communications, we offer global
terrestrial solutions for operations in
areas with connectivity limitations such
as remote locations, large scale events,
and disaster recovery. Whether in-flight
handheld systems or wireless access
points, to land-based satellite internet
service, we will help you determine the
right mix of services and equipment.
And, we will be there to help you stay
connected – with our industry leading
worldwide customer support team, 24/7.
www.satcomstore.com
SD Data Center
Land and Mobile Capabilities
• Solutions for disaster recovery,
large scale events, areas with
limited wired network connectivity
• 24/7 Technical Support
• Custom solution design
• Short-term equipment rentals
available
• Disaster preparedness kits
• Online account management
Custom data center solutions
for every latitude, every
altitude
Satcom Direct products and services
are connected and secured by
our wholly owned data center,
TerraCom Direct. TerraCom Direct is a
Tier III facility that provides customized
solutions for cloud services, network
connectivity, and data security for
businesses of all kinds. Housed in a
concrete bunker designed to withstand
Category 5 hurricanes, it offers carrierneutral bandwidth options, is backed
by redundant bi-fuel generators, and
supports multi-layer physical and
network security.
TerraCom Direct can monitor
information transmitted to and from
SD customers’ aircraft for potentially
malicious activity. With checks
throughout the communications chain,
it can facilitate a secured connection
to company networks and bring added
peace of mind.
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TerraCom Direct Features
• 25,000 sq ft purpose-built facility
• SSAE 16/SAS 70 II certifications
• Tier III data center
• Fully redundant systems
• Private access suites
• Caged areas
• Racks, cabinets and per
rack units
• Secure fiber connectivity
• Custom-engineered solutions
Compliance Credentials Include:
SSAE 16 SOC 1 Type 2 Audited
FISMA Compliant
ISAE 3402 Certified
PCI DSS Certified
HIPAA Compliant
CJIS Compliant
www.terracomdirect.com
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Where we are located
With locations in multiple countries worldwide, no matter where your travels take
you, Satcom Direct® is there. Offering sales, service, on-site support and training, our
international reach ensures your solutions are operating 24/7.
Melbourne, FL
World Headquarters
Training Lab
R&D Lab
Sales Office
Support Office
Secured Data Center
P +1 321.777.3000
F +1 321.777.3702
Savannah, GA
FlightSafety/
Gulfstream Lab
Sales Office
Support Office
+1 912.721.7939
Seattle, WA
FlightDeck Freedom Ops
Sales Office
Support Office
+1 321.777.1435
Denver, CO
Support Office
+1 720.328.7205
Alexandria, VA
Government
Contracts
Sales Office
Support Office
+1 703.549.3009
Ottawa, Ontario
Canada
Support Office
+1 613.800.0926
Montreal, Quebec
Canada
Sales Office
Support Office
+1 514.900.3009
São Paulo, Brazil
Sales Office
Support Office
+55.11.2538.9068
Farnborough, UK
Training Lab
Sales Office
Support Office
+44.1252.554.460
Geneva, Switzerland
Sales Office
Support Office
+41.225.180.345
Moscow, Russia
Sales Office
Support Office
+7.926.283.66.06
Dubai, UAE
Sales Office
Support Office
+971.488.79118
Hong Kong, PRC
Sales Office
Support Office
+852.5808.6200
Cape Town,
South Africa
Sales Office
+27.82.368.6983
Little Rock, AR
Sales Office
+1 321.266.8884
24/7 Technical Support
Melbourne,
Australia
Sales Office
Support Office
+61.3.9094.3707
United States
+1 321.777.3236
+1 888.448.9003
International
+31.594.501.900
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24/7/365 SUPPORT
Customer Training Events
SD Customer Support
Customer Training Events
All Satcom Direct® products and services
are backed by our world-class, 24/7 global
support. With offices located around the
world, we are where you are. Free multilingual technical help, with access to local
resources, is always standing by.
Satcom Direct is committed to advancing
the industry through technology
innovation and education, including
educating our customers. Two pillars of
these efforts are our annual technical
training summit, known as Connecting
with Customers (CwC), and our specially
equipped RV, the SD Mobile Training and
Hospitality Lab.
Powered by our state-of-the-art Network
Operations Center (NOC), SD support
experts monitor all network service
providers, third-party and SD proprietary
services, in real-time all the time. Our
Field Service Engineers can be where you
need us, when you need us. Don’t just
take our word for it, SD was ranked #1 in
support by AIN for Cockpit Avionics and
Cabin Electronics for 2015*.
SD Customer Support Features
• 24/7, global support
• Real-time monitoring of all
network providers, SD and
partner services
• Field Service Engineers available
for on-site service
• Certified experts: AeroIT, Cisco,
Network+, A&P
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SD Mobile Training
and Hospitality Lab
• All customer support is provided
by SD employees, worldwide
Connecting with Customers
CwC is SD’s annual technical training
summit and customer appreciation event.
Packed with industry updates, continuing
education, product training, and
showcasing the latest SD innovations,
CwC delivers the most valuable business
aviation technology event on the planet.
Held over three days at rotating locations,
CwC also delivers a bit of fun with a day
of recreational activities plus evening
events to unwind after each day of
intensive learning and collaboration.
Mark your calendar for the next CwC,
and join us. Visit www.satcomdirect.com/
connect for more information.
Equipped with multiple SATCOM
systems and the latest SD technology,
you can sample our latest innovations
and our famous customer support
either at your location or at dozens
of events across the country from
FBOs to industry conferences. The
Mobile Lab provides customers and
flight departments with training on
supporting and troubleshooting airborne
connectivity networks and updates on
new SD products and features. Products
available onboard include the SDR™,
Inmarsat SwiftBroadband and Jet ConneX,
ViaSat Ku-Band and Exede, as well as
SD exclusive value-added services.Try
the latest technology for your aircraft
without ever leaving the ground. Contact
us to request a visit from the SD Mobile
Training and Hospitality Lab.
*Source: AIN Aviation International News Product Support Survey – Cockpit Avionics and Cabin Electronics
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SD Training
Satcom Direct® training goes beyond
educating aircraft personnel on SD
products, services and related systems,
our courses are designed to enhance
the skills and professional development
of participants.
Global Technical Training
SD has certified trainers in every part of
the world, and we host training events
in our offices and key locations across
the globe.
A training platform to build your
knowledge, expertise, and professional
development
SATCOM Fundamentals
Training
Level I: SATCOM Foundation
Level II: SATCOM Troubleshooting
Our introductory training courses provide
an overview of the basic fundamentals of
communications networks, and detailed
instruction on the various configuration,
diagnostic and troubleshooting
techniques. These courses are approved
by the FAA and provide up to eight credit
hours toward Inspection Authorization
(IA) renewal.
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AeroIT
Global Connect Workshops
AeroIT Certification
Our international workshops deliver the
latest trends in business aviation tailored
and delivered directly to our customers
around the world. Partnering with key
industry leaders, these seminars feature
product updates, live demos and forum
discussions with subject matter experts.
AeroIT is the world’s first Information
Technology (IT) certification for
aviation, designed to give aviation and
IT professionals critical expertise in
configuration and troubleshooting of
Internet Protocol (IP) networks and
SATCOM systems onboard an aircraft.
AeroIT is a CompTIA certification, and
is a professional credential similar
and complimentary to the Network+
certification, an industry standard for IT
networking professionals.
Workshop Locations:
Farnborough, Geneva, Malta, Dubai,
Jeddah, Cape Town, Hong Kong, and
Melbourne
SD Webinars
SD offers live and recorded webinars to
allow participants to develop core expertise
in all aspects of in-flight connectivity.
Each session gives attendees a better
understanding of how each service is used
and how SD can help flight departments
gain the necessary knowledge to implement
and support aircraft connectivity services.
WATCH: Why AeroIT? video
www.satcomdirect.com/aeroIT
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Exam Preparation
Professionals wishing to become
AeroIT certified may attend instructorled training, offered by Satcom Direct
as well as our training partners. Visit
www.satcomdirect.com/aeroIT for
locations.
A study guide is included in the cost of
the training course, as well as a voucher
for the cost of the proctored exam. The
study guide is also available for purchase,
separately.
Order the AeroIT textbook:
www.satcomdirect.com/aeroITbook
Exam and Coursework
The AeroIT exam and coursework focus
on four areas:
• Satellite Networks
• Network Theory
• Troubleshooting Aircraft Networks
• Network Management
AeroIT
Aviation Information Technology Courseware
In preparation for SD0-001
Gulfstream Cabin
Communications Training
In partnership with FlightSafety
International, SD offers SATCOM
technology training classes specifically
for operators of Gulfstream aircraft. The
classes provide comprehensive training
on aircraft cabin communications for
maintenance technicians, corporate flight
attendants, and pilots.
™
Training is currently offered place at
FlightSafety Training Centers in Savannah,
GA and Teterboro, NJ.
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SD ProSM
SD Pro modules
The integrated flight
operations management
platform
SD Pro brings together patented Satcom
Direct® technology and best-in-class third
party providers into a single interface.
SD Pro aggregates information from
multiple sources the flight department is
already using, into a web-based display,
so that every member of the team can
access it from their desktop, tablet or
mobile device. Designed to be a single
point of access, the SD Pro interface
displays the information via modules on
its customizable dashboard that can be
tailored to meet the varying needs of
flight departments and individual
team members. Your whiteboard is now
a dashboard, all in an easy to use drag,
drop, and click format.
SD Pro Features
Module
• W
eb-based application that is
smart device compatible
• A
vailable modules include
connectivity, flight logs, flight
tracker, maintenance, scheduler,
SDR and trip plannning – more
are in development
• Real-time auto capture of data
• P
rovides an electronic history of
the aircraft
• M
aximum functionality powered
by FDF and the SDR™
• Third party vendor integration
SD FlightLogsSM
Scheduler
Viewer
Integration
Partners
Auto-captures flight data and cycle events, in
real-time, reducing manual user input. Provides
visibility of flight log information to the entire
flight operation. Data capture powered by
FlightDeck Freedom® (FDF) and the SDRTM.
Powered by
Displays trip information including trip legs and
maintenance scheduled events, calendar and
crew info. Integrates with scheduling partners
PFM and AircraftLogs.
SD Flight
Tracker
Real-time flight tracking including departures,
destinations, ETA, altitude, and speed
information. At-a-glance status view shows
weather overlays including NEXRAD and
worldwide satellite imagery.
Maintenance
Viewer
Displays performance feed from maintenance
providers. Includes engine hours, cycles, and
times. Integrates with maintenance partners
Gulfstream CMP® and FlightdocsTM.
Connectivity
Displays devices connected, along with
connectivity status of datalink, internet, SDRTM,
voice, Global One IPTM, AeroX®, and Global One
Number® status, plus alerts of outages. Tracks
voice and usage by month, flight and duration.
Trip Planning
Connects to Universal Weather and Aviation
trip planning services via a web-based version
of uvGO.
SDRTM
Shows status of the onboard Satcom Direct
Router (SDR) including available networks and
connection status as it automatically switches
between providers. Tracks device connectivity
and usage, also available via the SDR mobile
application. With an SDR on the aircraft, you
can capture On/Off times down to the second.
• User audit trail functionality
sdpro.satcomdirect.com
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Description
Powered by
Powered by
Powered by
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SD FlightLogs
The first automated flight
logs solution
SD FlightLogs, Satcom Direct’s exclusive
electronic flight logs solution, is the first
web-based system designed to capture
and manage aircraft flight log data.
Powered by SD’s FlightDeck Freedom®
(FDF), SD FlightLogs automates the
tracking of aircraft movement events.
It auto captures data, calculating and
recording flight time and cycle events
while documenting all flight information
leg by leg, reducing manual input and
virtually eliminating human error.
SD Flight Tracker
SD FlightLogs Features
• P
owered by FlightDeck Freedom
datalink
• Web based system
• Smart device compatible
• R
ecords and stores movement
for the life of the aircraft
• T
hird party vendor integration
with maintenance and scheduling
vendors
• Audit leg verification process
• S
D FlightLogs is a module on
SD Pro, the integrated flight
operations management
platform
Available exclusively on SD Pro
sdpro.satcomdirect.com
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Flight tracking solution
Satcom Direct’s state-of-the-art global
mapping solution displays precise fleet
coordinates using multiple data sources
including FAA, Inmarsat SwiftBroadband,
NavCanada, SpiderTracks, FlightCell,
ViaSat, as well as SD’s FlightDeck
Freedom® datalink service and the
Satcom Direct Router (SDR™).
You can also track aircraft via email
using our exclusive TrackerMail service
on your PC, tablet or mobile device.
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SD Flight Tracker Features
• R
eal-time flight status: departure,
destination, ETA, altitude and
speed info
• At-a-glance status board
• NEXRAD and satellite weather
overlays
• Full-screen mode for enhanced worldview
• C
ompatible with all mobile
devices
• Real-time aircraft log on/off status
SD Flight Tracker is available
on SD Pro
SD Flight Tracker mobile app available
• Send messages to the flight deck
• TrackerMail email function
• S
D FlightTracker is a module
on SD Pro, the integrated flight
operations management platform
sdft.satcomdirect.com
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100% integrated, giving you
more capabilities through one
flight planning system
Satcom Direct has teamed up with
Universal Weather and Aviation to provide
a bundled online trip planning and
datalink offering, providing you with an
online flight planning and trip support
system. Fully integrated with FlightDeck
Freedom® (FDF), you can create and file
accurate flight plans for routes worldwide,
and do it quickly and easily—all on your
desktop or iPad through uvGO.
®
uvGO mobile app available
Universal Weather and Aviation
is the preferred trip planning
provider for SD Pro
uvgo.universalweather.com
15
Bundled Datalink and Trip Planning
Features
• D
irectly uplink flight plans to
your FMS
• Weather and NOTAMs
• Flight plan calculations and filings
• R
unway analysis, weight and
balance
• Interactive map with position
detail info for every aircraft in
your fleet
Plane Simple
24/7 admin and
troubleshooting tool
Plane Simple® is the account management
platform for all Satcom Direct customers,
providing aircraft network performance
data, connectivity status and usage
information, invoicing, and more.
NOTE: All Plane Simple functions will be
migrated to the new SD ProSM integrated
flight operations management platform,
by end of 2016.
Plane Simple Features
• View aircraft communications
systems status and traffic
• View SATCOM configuration, maintenance information and
technical support documents
• Email alerts
• V
iew voice and high-speed
data activity
• Online invoicing and payment
• Aircraft internet speed test
• 1
00% integrated with FlightDeck
Freedom
• B
undled pricing and billing for
both FDF and Universal Weather
subscriptions
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Plane Simple PS Mobile app available
• SATCOM usage calculator
and threshold monitoring
• Message Center
• U
niversal Weather is the
preferred trip planning provider
for SD Pro
ps.satcomdirect.com
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SD Private Network
SD Custom Routing
Private jet. Private network.
Private connectivity.
The SD Private Network is a global
communications framework that
interconnects with satellite and air-toground connectivity providers via the
SD Data Center and its multiple pointsof-presence (POPs), worldwide. This
allows the application of Satcom Direct®
proprietary value-added services to
improve data speeds, create seamless
transitions between ground-based and
airborne communications networks, filter
unwanted data transmissions to and
from the aircraft, and to enable the use
of computers and personal devices
in flight, just like on the ground. You get
a better user experience than any other
service provider can offer, even over the
same satellite or air-to-ground network.
The SD Custom Routing option enables
you to create a direct connection to your
corporate network for managing all of
your airborne data traffic enabling you
to apply your company IT compliance to
the aircraft. SD Custom Routing provides
an added level of security so you always
know where your information is landing.
Internet
SD Security Advantages
• A
ll SD products, services and
applications are monitored 24/7
• W
eekly network penetration
testing
• Daily vulnerability assessments
Corporate
Network
• Real-time threat monitoring
• S
D operates multiple points of
presence worldwide, facilitating
flexible IP addressing options
SD Data Center
Satellite Network
Aircraft Router
Global threat monitoring by the SD Data Center
Devices
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Satcom Direct RouterTM
The connectivity platform for
the future
The SDRTM is an aircraft network router
that simplifies cabin communications.
It allows simultaneous use of multiple
network provider connections and
enables 3G connectivity, including
domestic and global roaming, to provide
continuous connectivity around the world.
Its intelligent traffic control allows multiple
Wi-Fi networks to operate on the aircraft,
creating the ability for separate guest or
dedicated VVIP connections.
The SDR is more than a connectivity
platform, it makes services such as
SD ProSM and SD FlightLogsSM work even
better. Its powerful data capture
capabilities enable the extraction of
operational data from the aircraft such
as telemetry and position data, fuel
indications, operational parameters,
and more.
Specifications:
• Size:
10.9”L x 9”W x 3.7”H
(276.86 mm L x 228.6 mm W x 93.98 mm H)
• Weight: 8.6 lbs.
• Power: 28V DC
• Certifications:
–DO-160G, DO-178B Level E
SD WiFi HubSM
Delivering device connectivity,
and more
SDR Features
• Satellite-ready solution for L-Band,
Ku-Band, Ka-Band, and X-Band
communications
• Gigabit Ethernet Support –
8 ports for WAN, LAN and cabin
connectivity
• 802.11n Dual-Band (2.4 +5.0 GHz) Wi-Fi
- Multiple Wi-Fi network support
allows for separate guest and/or
VVIP networks
• ISDN Support – 2 ports providing
4 channels of Swift 64 and voice
calling using AeroV®
• 3G Data Support for Internet access
on the ground and remote support
• ARINC 429 Support – 4RX, 2TX
interfaces for location services
and/or engine trend monitoring
• Discrete I/O Support – 5 input
and 4 outputs available
• AeroXRSM allows acceleration,
compression and optimization of
multiple satellite links
• SkyBondSM allows bonding of up
to 4 Inmarsat SwiftBroadband
channels, providing a larger data
pipe to facilitate high data rate
applications like video streaming
and conferencing
The SDR Powers SD Pro
data collection
The SD WiFi Hub is more than a wireless
access point, it is the gateway for all
voice and data communications on the
aircraft. Serving as both a router and
a wireless access point (WAP) it is the
perfect standalone solution for operators
who have a regional mission where
email access and text messaging are top
priority. And, the SD WiFi Hub is a perfect
complement to the Satcom Direct Router
(SDRTM) for ultra-long range aircraft.
|
SD WiFi Hub Specifications
• Size: 5.6 x 5.5 x 1 (31 in3)
• Weight: 1.6 lbs
• Power: 28 V DC
• R
adios: 2x Dual Band 2.4 +
5.0 GHz 802.11 b/g/n
• Radio: LTE (optional)
• Antenna: Up to 6 (900 Mbps)
• Bearer transition
• DO-160G Qualified
• DO-178B Level E
Flexibility in configurations – short range
Media
Server
2.4 GHz
CMS
5.0 GHz
A429
SmartSky
Flexibility in configurations – long range
Media Server
3G
ISDN
MCS
SD WiFi Hub
Jet ConneX
2.4 GHz
SwiftBroadband 1
SwiftBroadband 2
SDR mobile app available
5.0 GHz
SmartSky
A429
CMS
SDRTM
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FlightDeck Freedom
The freedom to choose
FDF Trip Planners
FlightDeck Freedom (FDF) is Satcom
Direct’s premium datalink service. FDF
provides aircraft operators the most costeffective and secure mode of datalink
communications available. FDF is the only
datalink service to integrate flight deck
and cabin communications. It connects
with the leading trip planning services
around the world, enabling uploading
trip plans right to the flight deck.
FDF Features
FDF Portal Features
• Pre-departure/oceanic clearances
• M
anage distribution lists for
messages from aircraft, takeoff/
landing reports, CAS/CMC reports
and engine trend reports
• Digital ATIS
• Automatic delivery of takeoff/
landing reports
• Flight plan and winds upload to Flight Management Computer (FMC)
• Set up short codes to simplify sending of messages from the aircraft
• Text messaging via email, mobile devices or fax
• Designate who is authorized to send messages and emails to the aircraft
• Cabin systems monitoring available exclusively with FDF
•
• Text and graphical weather
• Secure communications via
Inmarsat and Iridium
• A
ircraft Performance Group (APG)
subscribers uplink runway analysis
calculations directly to the flight
deck display
FDF subscriptions include access to the
FDF portal, which allows you to manage
FDF datalink functions. (See features
list at right). FDF offers powerful data
capture capabilities, including movement
data and fuel indications, making
SD services such as SD ProSM and
SD FlightLogsSM work even better.
• FANS (CPDLC and ADS-C)
Manage unique service features including automatic Pre-Departure Clearance uplink, automatic receipt of service advisories and other
aircraft-specific features
• A
ircraft Performance Group (APG)
calculations for runway analysis
and emergency procedures
• Air Traffic Services (ATS)
• S
D GeoServicesSM including geofence
and geolocation-based notifications
• R
oute Alerts provide dynamic
notifications of changing weather
conditions
SD has teamed up with Universal
Weather and Aviation to provide a
fully integrated bundled datalink and
trip planning offering. For more
information visit www.satcomdirect.com/
tripplanning
FlightDeck 360® mobile app available
fdf.satcomdirect.com
Preferred trip planner
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SD GeoServicesSM
Geolocation-based services
and notifications
SD GeoServices, Satcom Direct’s
geolocation-based capabilities, provide
GeoFence and GeoNotifications —
including static boundaries and dynamic
Route Alerts. GeoFence is a virtual
boundary around a specified area. The
geo-fenced region can be defined based
on any geography, including provider
coverage areas or a customer-designated
perimeter. GeoNotifications are geobased alerts that can be generated based
on a specific proximity, in either time
or distance, and targeted to specific tail
numbers or avionics types, preventing
messages that are not applicable to
a flight.
On-Ground 3G
Static GeoNotifications alert
you of GeoFence boundaries
such as:
• S
ATCOM coverage areas
• DIRECTV/OneView service areas
• Regions of potential data security
concerns
• Custom defined areas
Route Alerts provide dynamic
notifications of changing
weather conditions
• Data updated every 5 minutes
• Provides heightened situational
awareness
3G on-ground data service
via the SDRTM
Satcom Direct offers the ultimate
communications flexibility in the air and on
the ground. SD has created our own high
speed 3G network by securing roaming
agreements with terrestrial cellular
providers, worldwide, providing service
virtually anywhere coverage is available.
Our 3G service is a more cost effective
alternative to a SATCOM connection,
when the aircraft is on the ground. SD’s
3G service is powered by the SDR, our
exclusive multi-network router, and our
exclusive Global One IP technology which
enables seamless connectivity when
switching from satellite networks in the air
to 3G on the ground, and back.
®
|
3G Features
• S
ervice available in over 200
countries, worldwide providing a
true global roaming solution
• C
ost effective alternative to
SATCOM connections, when on
the ground
• E
nables high speed connectivity
on the ground, anywhere in the
world
• S
DR automatically selects 3G
when weight on wheels
• S
ync and move large files before
takeoff, saving time and money
• E
nables remote troubleshooting
of the SDR when on-ground
• All usage appears on your SD bill
SDR™ 3G On-Ground Data Service Country Coverage
Example of a
Route Alert
Example of a Critical
Weather Alert
Diverted Route
after Notification
Map depicts SDR 3G rates and supported countries. Due to scale, not all countries may be clearly identifiable on
map. Please refer to the country-specific list for exact detail.
23
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|
Inmarsat Aero
Classic Aero/Swift 64/SwiftBroadband 200
Powering aviation connectivity
|
Classic Aero voice options
SwiftBroadband Features
Inmarsat is the most widely used
satellite operator in the industry and
has the most aircraft relying on it for
in-flight connectivity. Inmarsat’s I3
and I4 networks are utilized for Flight
Deck Communications, Passenger
Communications, and Safety
Communications. A single installation
enables a wide range of uses and
transforms jets into flying offices with
reliable voice and high-speed data
connectivity. As Inmarsat’s largest
Aeronautical Distribution Partner,
Satcom Direct® is the most experienced
and widely used provider in the
marketplace.
Aero H, Aero H+ and Aero I provide
global multi-channel voice and flight
deck datalink communications.
• D
esigned for medium and
heavy jets
• Coverage over major flight routes
Swift 64 & SwiftBroadband 200
• IP data rates up to 432 Kbps
• D
edicated streaming rates via
X-StreamTM
Swift 64 and SwiftBroadband 200 aero
services are NSA Type 1 securable via
STE, KIV-7 and HAIPE devices, compatible
with existing government networks.
• AMBE+2 Voice telephony
• Acceleration available
• H
igh Data Rate (HDR) enables
high-bandwidth applications with
streaming up to 650 Kbps
SwiftBroadband 200 Features
• Designed for light jets and
turboprops
• C
overage over major global land masses down to 20° elevation
• IP data rates up to 200 Kbps
• Streaming IP up to 32 Kbps
• AMBE Voice telephony
• 4” blade antenna
• Acceleration available
Classic Aero and Swift 64 Coverage
• SkyBondSM streaming combines
up to 4 channels for speeds up
to 1.4 Mbps
SwiftBroadband Coverage
90°
80°
70°
60°
50°
40°
30°
20°
10°
SwiftBroadband 200 Coverage
0°
10°
20°
Americas
30°
40°
50°
Europe,
Middle East,
Africa
60°
70°
80°
90°
180°
160°
140°
Combined I-4 and
Alphasat coverage
120°
100°
80°
I-4 Americas
60°
40°
20°
Alphasat
0°
20°
I-4 MEAS
40°
60°
80°
100°
120°
140°
160°
180°
I-4 Asia-Pacific
Asia-Pacific
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|
Jet ConneX/GX
Iridium Aero
We are GX and Jet ConneX ready
Iridium everywhere
Experience Inmarsat’s fastest in-flight
internet connection. Global Xpress is
Inmarsat’s Ka-Band satellite communications
service, delivering its highest ever data
rates. Known as Jet ConneX for business
aviation, it is the first truly global highspeed broadband internet, enabling you
to stream videos, make phone calls, watch
live television—just like in your home or
office, at all phases of flight, anywhere you
fly, whatever your mission.
Satcom Direct is a Tier One service
provider for Iridium, providing global
voice, fax and flight deck datalink
communications to business and military
aviation. We support single and multiple
channel Iridium transceivers.
Satcom Direct® proprietary solutions
enhance the Ka-Band technology and
optimize the GX service to deliver
unmatched performance in the air. Tiered
pricing plans allow you to choose data
speeds from 3 to 15 Mbps, so you get the
connectivity that’s right for you.
Global Xpress coverage
Jet ConneX/GX Coverage
• H
igh-speed broadband internet
access
• Stream TV and video in real-time
• M
ake and receive calls with high
quality VoIP
Iridium Features
• Voice and messaging services
• Flight deck datalink solutions available exclusively with
FlightDeck Freedom®
• Fax capabilities
• ATS position reporting, available only from SD
• S
ingle satellite operator with
consistent, continuous global
coverage
• Global One Number® option available
• T
he only connectivity solution to
guarantee minimum data rates
per subscription level
• Service speeds up to 15 Mbps
• Jet ConneX is the business
aviation service name for
Inmarsat’s GX network
Iridium Coverage
INMARSAT > Coverage map >Global Xpress
SD is an authorized Jet ConneX and GX
value added reseller for U.S. government
aviation and enterprise markets.
Jet ConneX/GX Features
|
Iridium’s fully meshed orbiting satellite network provides
an interconnected L-Band “canopy over the earth.”
inmarsat.com/globalxpress
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|
SmartSky Networks
We are SmartSky ready
Satcom Direct® and SmartSky Networks
have teamed up to deliver the
new standard for air-to-ground (ATG)
connectivity. With blazing new 4G
technology, you get an airborne Wi-Fi
connection that delivers streaming video,
responsive internet access, email, voice
calls, and text messaging— in real-time,
at speeds rivaling that of terrestrial
broadband connections.
SD is the exclusive distribution partner
for SmartSky Networks, which includes
our world class provisioning and support
services. Be among the first to be
SmartSky ready by scheduling your
installation and selecting an introductory
subscription plan to get you onboard.
ViaSat Ku-Band
|
High-speed internet service
for business aviation
SmartSky Key Features
• 4
G beamforming-based wireless
technology
• T
ypical data speeds more than
10 times faster than other in-flight
networks
• Real-time content streaming
ViaSat Ku-Band offers today’s fastest
service over land and water for business
jets. It delivers an unmatched internet
experience to aircraft on their global
Ku-Band network. You can do all of your
normal office tasks plus streaming media
and teleconferencing. It’s the smarter
choice for in-flight internet.
ViaSat Ku-Band Features
• AeroV ® compatible for VoIP calls
• Browse the web
• Send and receive email in real-time
• Connect to corporate VPNs
• Conduct video conferences
• VoIP calling with your smartphone
• Text messaging, including photos
• Video calling and conferencing
ViaSat Toolkit app available
ViaSat Ku-Band Network Coverage
SmartSky 4G Nationwide Coverage Map
29
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|
Global One Number
Simplified calling
Satcom Direct’s Global One Number
(GON®) utilizes patented technology that
allows callers to utilize direct dialing to
reach your aircraft. The aircraft is assigned
its own unique GON so that callers do
not have to know the location of the
aircraft or use special access numbers.
AeroXR
AirCare ACCESS® assistance
and MedAire® Medlink
Higher data speeds,
higher productivity
Customers can utilize AirCare ACCESS
Assistance or MedAire Medlink Service
by dialing the aircraft Global One Number
and pressing “0” during the customized
greeting.
AeroXR is a compression and acceleration
service that increases data throughput
for unparalleled levels of high-speed
data exchange. Powered by the exclusive
Satcom Direct Router (SDRTM) over all
satellite networks, you get a fast, secure
connection which enables the maximum
amount of information to travel to
your devices, boosting your efficiency
whenever and wherever you fly.
+ 1 321.757.0200
demo number
ATS positioning
In place of the HF radio, pilots can dial
their Global One Number from the flight
deck phone and press “#” any time after
hearing the customized greeting.
1
2
3
4
5
New York
Shanwick
Gander
Bodo
Iceland
6
7
8
9
0
Santa Maria
San Francisco
Auckland
Brisbane
Johannesburg
To ensure that ATS can contact your
aircraft if required, pilots are encouraged
to reference the aircraft GON in the
“REMARKS” section of their flight plan.
Global One Number Availability
|
How AeroXR Works
AIRCRAFT
DATA COMPRESSION
GON Features
AeroXR Features
• Direct dialing to the aircraft anywhere in the world
• A
vailable for SDR equipped
aircraft
• Domestic and international
Global One Numbers available
• Utilizes compression and
acceleration technology
• Quick, dependable connections
• I mproves efficiency by
caching data
• Voice and fax through the same
Global One Number
• Customized multilingual greetings
and menu prompts
• Included at no charge with compatible equipment and
service configurations
• Used by the U.S. military,
business aviators and international governments
SATELLITE
GROUND EARTH STATION
AeroXR GROUND EQUIPMENT
DATA DECOMPRESSION
Now Available
Satcom Direct
Office Locations
31
INTERNET
32
|
GlobalVT
OneViewSM
|
How GlobalVT Works
In-flight voice and text
using your smartphone and
your number
AIRCRAFT
With OneView service from Satcom
Direct®, you can access DIRECTV®—
America’s #1 satellite television
service. OneView service is available
throughout the continental United
States and includes up to 150 channels.
International free-to-air programming is
also available in Europe, the Middle East
and India.
Satcom Direct’s revolutionary GlobalVT
enables use of your own smartphone,
number and contacts list through all
phases of flight, from takeoff to landing.
Access your contact list for dialing and
SMS text messaging; use data services
and make phone calls, just like on the
ground. Recipients see incoming calls
and texts as coming from your number.
Available for aircraft equipped with
the Satcom Direct Router (SDRTM ) and
GlobalVT, passengers can use their
smartphone and their number to text
and talk at any altitude, anywhere in
the world*.
*Within network provider coverage area.
GlobalVT® mobile app available
for Android® and iPhone®
In-flight television
OneView service is compatible with
Honeywell’s AIS-2000 Multi-Regional
Airborne Information System and
Rockwell Collin’s Tailwind 100 and
300 systems.
OneView Coverage
SATELLITE
DIRECT TV: United States
ASTRA: Western Europe region
HOTBIRD: Western Europe region
EUTELSAT W4: Eastern Europe region
NILESAT: Middle East region
GROUND EARTH STATION
ARABSAT: Middle East region
INTERNET
DIRECTV Networks Available
®
GlobalVT Features
• U
se voice and text to and from
your own phone number,
anywhere in the world
• A
vailable through all phases of
flight – takeoff to landing
Standard Channels
GlobalVT GROUND EQUIPMENT
• U
se the smartphone’s contact list
for dialing and text messaging
• In-flight messaging and calls are
managed through the GlobalVT
mobile app
Premium Movies
GSM GATEWAY
Sports Packages
• S
ervice available through multiple
satellite networks
TELEPHONE
33
Copyright 2016 DIRECTV Inc. DIRECTV logo is trademark of DIRECTV, Inc. and is used with permission. All other marks
property of their respective owners. All programming and pricing subject to change at any time. Eligibility for local channels
based on service address.
34
|
SkyTicket®
Allocate data usage costs to
better manage trip expenses
SkyTicket gives aircraft operators the
option to bill passengers for data
consumed in flight. SkyTicket reports
data usage for each flight by device and
owner, allowing easy billing of individual
usage. Administrators can use the
Plane Simple® account management
portal to configure a variety of flexible
billing options.
skyticket.satcomdirect.com
35
Mobile Applications
|
Use SD value added services in more ways on more devices
SkyTicket Features
• Supported by Inmarsat’s
SwiftBroadband network
• Data traffic usage can be separated
and billed to selected passengers
From the cabin to the flight deck, in the air and on the ground, Satcom Direct® mobile
applications enable connectivity.
Application
• Manage each passenger‘s data
usage via Plane Simple
• Flexible billing options
Pilot
Passenger
Maintenance Dispatch
Platform
AeroV ®
iPhone,
Android
FlightDeck 360®
iPad
getORT+®
iPhone,
iPad, iPod
Get Satcom®
iPhone,
iPad, iPod
GlobalVT ®
iPhone,
Android
MATASM
iPhone,
iPad, iPod
MYflight®
iPhone,
iPad
PS MobileSM
iPhone,
iPad, iPod
Android
SD Flight Tracker
Mobile
iPad
SDRTM
iPhone,
iPad, iPod
Android
Yonder® Toolkit
iPhone,
iPad,
Android
36
|
Mobile Applications
AeroV : Aviation’s first Voice Over IP service
®
Get Satcom : Mobile Satcom Support with Unity
®
AeroV Mobile Features
Get Satcom Features
• In-flight VoIP service that works with ViaSat, Inmarsat and Iridium
satellite networks
• Easily connect to variety of SATCOM equipment for
troubleshooting, diagnostics and maintenance information
• When installed and enabled, aircraft occupants can use their
smartphones to make and receive voice calls during all phases
of flight as an extension of the aircraft phone system
• Share serial console with remote web users over Wi-Fi or 3G
for support and training
• Includes a pre-configured list of SATCOM terminals for most
manufacturers for easy set up
• Send log file data to Satcom Direct’s 24/7 technical
support team
•F
ully functioning interface enables passengers to utilize phone
contacts, swap, merge, split and transfer calls
• Included with the Unity Kit
• Upload log files to cloud-based server
GlobalVT : Voice and Text Using Your Smartphone
®
FlightDeck 360 : Tablet-Based Flight Deck Data
®
FlightDeck 360 Features
• Pre-departure and oceanic clearances
• Digital ATIS
• Monitor cabin communication status and usage
• Request / view Aircraft Performance Group (APG)
performance calculations
GlobalVT Features
• When activated with the GlobalVT software key, the GlobalVT app lets
you use voice and SMS text from your own GSM or CDMA smartphone
and phone number, at any altitude, anywhere in the world
• In-flight messaging and calls are managed through the GlobalVT mobile
app and can utilize your stored contacts
• Use your phone features just like on the ground
• Request technical support from Satcom Direct® in flight
• Available through all phases of flight – takeoff to landing
• View coverage areas for Inmarsat, ViaSat, OneViewSM
and SITA VHF satellite networks
• Service available through multiple satellite networks
getORT+ : Mobile Satcom Support with Unity
®
getORT+ Features
• Upload ORT and other configuration files
• Load ORT+ files onto Honeywell SDU
• Support loading AIS-2000 SatTV systems with channel
listing and receiver information
• Includes preloaded ORT files from Satcom Direct
MATASM: Mobile Access Troubleshooting Application
MATA Features
• Troubleshoot connectivity and configuration of SATCOM systems
onboard your aircraft
• Networking commands include ping and traceroute
• Results can be sent via email or SMS to the Satcom Direct
support team
• Ability to load ORT files received via email
• Included with the Unity Kit
37
38
|
Mobile Applications
MYflight : Moving Map Service
®
Yonder Toolkit: Real-time Yonder
®
Terminal Management
MYflight Features
Yonder Toolkit Features
• Real-time flight information including position reports,
aircraft information, weather data and more
•M
onitor and manage the ViaSat Ku-Band satellite
terminal and service in real-time onboard your aircraft
• Completely mobile – no additional hardware is required
• Moving map display with service coverage maps
• Compatible with all IP-based aviation broadband
connectivity solutions
•C
apture log data to send via email for maintenance
analysis
• Enhanced features available with SDR equipped aircraft
• Monitor and collect real-time diagnostics
PS Mobile : Account Management
®
PS Mobile Features
• Delivers Plane Simple account management functionality via the
convenience of a mobile app Access detailed records for all of
the active services available onboard your aircraft
• Configuration summaries, daily and monthly usage records,
as well as in-depth call traffic information
• View most recent and/or current flight leg information
SDRTM: View SDR Status and Services
SDR Features
• See SATCOM connectivity status and data usage
• View onboard phones and handset status
• Use the moving map to view your current location and ETA
39
40
|
UnitySM/Unity Air®
Satcom OnSiteSM Service
SATCOM troubleshooting
using your mobile device
Unity enables your avionics technicians
to connect to various SATCOM systems
via a personalized selection of terminal
adaptors and mobile applications
for troubleshooting, diagnostics and
configuration information.
getORT+® mobile app available
OnSite technical support
Unity Features
• Interface with satcom equipment
through any iOS device
• Share serial console with remote
web users over Wi-Fi or 3G for
support and training
• Upload log files to cloud-based
server
• Send log file data to Satcom Direct’s
24/7 technical support team
Get Satcom® mobile app available
Unity Supported Equipment
Honeywell
• MCS (3000/4000/6000/7000/7200)
• HD-710
• CG-710
• AIS-2000 Sat TV
• Aspire 200
Satcom Direct
• SDRTM
EMS Aviation (Honeywell)
The S.O.S. program was developed and
is supported by our A&P, Network+ and
Cisco certified personnel. Our technical
support team is the best in the industry
and specializes in SATCOM systems,
cabin and flight deck avionics and
network engineering.
S.O.S. Features
• On-site technical support
• R
eal-time monitoring of aircraft
SATCOM systems
• S
ATCOM hardware troubleshooting for all avionics types
• New aircraft communication
systems consulting
• 24/7 technical support by phone
• Up-to-date SATCOM system
and router configurations
• Full activation and system set-up
+1 321. 777. 3236
Unity Air® Features
• Unity without the wires
• Download logs and upload
ORT files from the comfort
of the cabin
Rockwell Collins
• Provides a wireless connection for
the Get Satcom and getORT+ apps
Thrane & Thrane (Cobham)
• Aviator Series (200/300/350/700)
Satcom Direct’s premier service—
Satcom OnSite (S.O.S)—provides
technical services and support at the
customer’s location for any aircraft in
distress. SD’s proprietary software tracks
satellite systems statuses and triggers
alerts and notifications when connectivity
issues arise. Our specialists then contact
customers to perform system and
configuration checks, resolving any
problems.
Satcom Direct Technical Support
• HSD (400/440)
• CNX (100/200)
• CCU (100/200)
• SAT (2100/2200)
• HST/SRT
|
• Built in rechargeable battery
• 4 hours of wireless connectivity,
or plug it in for more
iPad optional (4G/LTE optional)
41
42
|
Tele-Medical Support
A Plan for the UnplannedTM
Satcom Direct® has teamed up with
Aircare ACCESS® Assistance to provide
an affordable, comprehensive medical
program that includes 24/7 worldwide
tele-medical and tele-support services
that flight departments of any size can
use every day.
Medical Assistance
• Medical Examiner Consults
• Medical Referrals
• Medical Monitoring
• Prescription Replacement
SD’s FlightDeck Freedom® datalink
service enables the Aircare ACCESS
Assistance team to track your aircraft
in real-time, prepare for emergency
situations that may occur along your
route of flight, and contact the aircraft
via text message or voice.
When a medical emergency strikes
in flight and timing is critical, Aircare
ACCESS Assistance could be the most
important call of your life. Peace of mind
starts here.
• Evacuation Coordination
• Hospital Admission
Travel Assistance
• TravelerALERTS™
• Immunization Requirements
• Passport/Visa/Customs
• Lost Document Assistance
• Emergency Travel
• Flight Tracking via FDF
Universal Assistance
• Embassy Referral
• Cultural Reports
• Legal Referrals
• Financial Guarantees
• Translation Services
• Urgent Message Relay
43
Satcom Direct®
World Headquarters
1050 Satcom Lane
Melbourne, FL 32940 USA
P +1 321.777.3000
F +1 321.777.3702
www.satcomdirect.com
www.satcomstore.com
Satcom Direct
International Headquarters
Farnborough Airport, Hangar 2
Farnborough, Hampshire GU14 6XA, UK
P +44.1252.554.460
www.satcomdirect.co.uk
www.satcomstore.co.uk
24/7 technical support: +1 321.777.3236
support@satcomdirect.com
© 2016 Satcom Direct, Inc. All rights reserved.
Printed in U.S.A. 06/16
Registered trademarks are property of their
respective owners.