rewards - Seneca Niagara Casino

the club that
gives you more!
Seneca Player’s Club Rules & Regulations
1. M
ust be 21 years of age or older to participate. Membership is free to join. Limit (1)
membership account per person.
2. Persons aged 18 to 20 are eligible to sign-up for the Seneca Player’s Club to gain access
to special designated casino areas, earn points and receive special perks associated with
the designated casino area. Persons aged 18 to 20 are not eligible for other promotions,
sweepstakes, tournaments, invitations or other offers. Other restrictions may apply. Refer
to designated casino area for more details.
MORE WAYS TO EARN!
Earn comp points on slots AND table game play.
3. Valid Government-issued photo ID with proof of age and expiration date is required to
obtain a Seneca Player’s Club Card.
MORE VALUE!
Earn $1 Comp Dollar faster and easier than other clubs.
Other casinos may provide you with more points, but
often those points are worth pennies. When you compare
how much coin-in it takes to earn $1 dollar in comp value,
you’ll see that Seneca Casinos provide you with more
value than the other casinos!
*Slots **Video Poker 170 Coin-in = 1 comp Point
$
350 Coin-in = 1 comp Point
$
4. Benefits are intended for the use of the person listed on the account and have no
cash value.
6. To redeem comps and benefits, Seneca Player’s Club Card and valid Government-issued
photo ID must be presented.
Seneca-on-the-go!
Log in to your Player’s Club account anywhere, anytime
to check your point balance, view your offers and
events, and more.
1 COMP POINT = 1 COMP DOLLAR
$
“VOTED BEST MOBILE APP”
by Casino Player Magazine
*Applicable on most standard games. Actual amounts may vary.
**Some video poker games require more coin-in than $350 to
earn 1 comp point.
***Actual earnings based on game type, time played and average bet.
MORE rewards!
Even MORE rewards!
Plus, stay up to date on all our
latest promotions, entertainment,
special discounts and offers, check
your point balance and card level,
enjoy Bally® play-for-fun slot
games*, and so much more —
all conveniently on-the-go!
Must be at least 21 years of age or older to join.
Q: How do I update my mailing address, phone number, or
provide my email address?
17. Management reserves the right to revoke, modify, amend or revise this program
or qualifications for receiving coupons, discounts, offers, points, invitations and
complimentaries, at any time, without prior notice.
A: Visit the Player’s Club and provide proof of new address
and valid Government-issued photo ID.
THE CLUB
THAT GIVES
YOU MORE!
Download our free mobile app at
iTunes App Store or Google Play.
Ask about our
New Member
sign-up Bonus!
20. Member’s use of the Seneca Player’s Club Card indicates acceptance of the foregoing
rules and all the terms and conditions of the Seneca Player’s Club.
*Bally Play-for-Fun games only available for iPhone®, iPod® and iPad®.
25. Other restrictions may apply.
Q: How do I find out about the latest
promotions, shows and deals?
A: T
here are several different ways to stay up to date
on Seneca Casino promotions, concerts, events and
special deals: download the mobile apps, visit our
mobile websites, sign up for Email Rewards, connect
with us on Facebook, opt-in for Voice Blasts or visit
SenecaCasinos.com.
Q: How do I log in to my online Seneca Player’s Club account?
22. Employees of Seneca Gaming Corporation, its advertising agencies and promotional
companies shall be ineligible to participate.
24. All benefits will be awarded in compliance with all SGA and SGO rules and regulations
promulgated there under.
A: Visit the Promotions Booth and provide valid Governmentissued photo ID.
A: F
or the safety and security of personal information,
a guest’s PIN can only be reset in person by
visiting a Seneca Casinos Cashier Window. Valid
Government-issued photo ID and Seneca Player’s
Club Card are required.
19. Seneca Gaming Corporation and/or its designee may use names, pictures, and likenesses
of members for promotional purposes without further compensation.
23. In consideration of, and as a strict condition of, individual’s participation in this promotion,
winners, heirs and personal representatives hereby waive and release all rights, claims,
demands and/or causes of action against Seneca Gaming Corporation.
Q: How do I replace my card?
Q: How do I change or reset my PIN?
18. Fraudulent use of the Seneca Player’s Club Card, including point theft, will result in loss
of Seneca Player’s Club membership, and all privileges may be permanently revoked.
21. Individuals prohibited from gambling by the Seneca Gaming Authority (SGA) or State
Gaming Officials (SGO) will not be eligible to participate in the Seneca Player’s Club
Card program.
Valid email address required. Offers and exclusive promotions are based
on level of play.
MEMBERSHIP IS FAST, EASY AND FREE.
Stop by the Player’s Club and present
valid Government-issued photo ID.
A: Y
ou can receive a personalized Seneca Player’s Club Card
at Seneca Niagara Casino, Seneca Allegany Casino and
Seneca Buffalo Creek Casino. Your comp points are then
combined into a single account making it easy to redeem
them wherever you like, whenever you like. Please note
some offers and promotions are property specific.
11. Qualification for the Seneca Chairman’s Club and Seneca Select Club is based on point
accumulation (tier points). Tier points can be earned in a six-month qualification period
from March to August and from September to February. Tier Points are reset to zero at the
beginning of each qualification period. Management reserves the right to revoke, modify or
revise the qualification at any time without prior notice.
16. In order to be eligible for Seneca Player’s Club benefits, direct marketing promotions,
incentives, and rewards, members are responsible for notifying Seneca Gaming
Corporation of any name, address, phone number or email change(s). Seneca Gaming
Corporation is not responsible for lost or misdirected correspondence. Seneca Player’s
Club Cards remain the property of Seneca Gaming Corporation. The Seneca Gaming
Corporation is not responsible for lost, stolen, or misused Seneca Player’s Club Cards or
comps redeemed.
Offers, invitations and complimentaries based on level of play.
SIGN UP TODAY AND GET MORE!
Q: Can I use my card at other properties?
10. Management reserves the right to adjust point balances and/or an account/membership
status due to computer error, machine malfunction, operator error, fraud or other misuse
of the Seneca Player’s Club Card.
15. Seneca Gaming Corporation will collect and use the personal information on a member’s
account for marketing/promotional and other business-related purposes.
Play to earn free hotel stays, meal offers, Free Slot
Play, Free Table Play, complimentary show tickets,
invitations to exclusive events and more!
Q: How do I check my Point Balance?
A: P
resent your Seneca Player’s Club Card along with valid
Government-issued photo ID at the time of purchase.
9.It is the member’s responsibility to properly insert the Seneca Player’s Club Card into the
machine when playing slots. When playing table games, please present your
Seneca Player’s Club Card to a dealer to ensure proper rating.
14. Each member is responsible for selecting a Personal Identification Number (PIN) for his
or her Seneca Player’s Club account. Each member must keep this PIN confidential and
secure, and is responsible for any activity on his or her account when the account is
accessed by using this PIN.
A: Insert your Seneca Player’s Club Card into the card
reader at any slot machine. Table players, please present
your card to the dealer before you begin playing.
Q: How do I redeem my points?
8. Points earned through promotions (i.e. Point Rewards, Point Bonus, Point Multipliers, etc.)
cannot be used toward Tier Card qualification or entry into Tournaments, Events or
other Promotions.
13. Instant Play is only earned by Seneca Chairman’s Club and Seneca Select Club members.
Instant Play is only earned on Slot Play based on a pre-determined percentage
allocation. Any unused Instant Play will expire six (6) months from the date earned.
Comp Yourself! Redeem your comp dollars for dining,
entertainment, hotel, spa, retail merchandise and more!
Sign up to receive the Seneca Casino monthly
e-mail newsletter, plus specials, deals and exclusive
promotions sent directly to your email inbox. And
opt-in to receive pre-recorded phone blasts with
exclusive offers. Visit the Player’s Club to add or
update your email address and phone number.
7. Seneca Player’s Club accounts with no activity (i.e. no point earnings) for 180 consecutive
days are subject to deactivation, and any unredeemed points, comps, instant play or
offers may be forfeited, expired and purged any time thereafter.
12. Seneca Chairman’s Club and Seneca Select Club Member discount on Dining is valid for
member and up to three guests, and discount on Spa & Salon is valid for member and
one guest. Some restrictions may apply and may be outlet specific.
More choices!
Q: How do I use my Seneca Player’s Club Card?
A: Insert your Seneca Player’s Club Card into any slot
machine and press the “Promo” button or visit the
Player’s Club. You can also access your account
information online 24/7 by downloading the mobile
apps or by visiting SenecaCasinos.com.
5. Membership is nontransferable and may be cancelled at the discretion of the
Seneca Gaming Corporation.
Simply download our mobile apps, click on Player’s Club login,
enter your account number and PIN – and you’re in!
***Table Games Approx. four (4) Hours
of Table Play at $25
Avg. Bet = 9 comp Points
S
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A
W
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R
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i
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a
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worth
Seneca Player’s Club
Frequently Asked Questions
1-877-8-SENECA (873-6322)
SenecaCasinos.com
A: Download the mobile app, visit our mobile websites
or visit SenecaCasinos.com. Click on the Player’s Club
login section. When prompted, enter your Seneca Player’s
Club account number and four-digit PIN. Once logged in
you can view your contact information, check your point
balance, view your win/loss statements, and view your
offers and events.
Step up to a
higher level.
T h e M o r e P o i n t s Yo u E a r n ,
t h e M o re R ewards Yo u E n j oy !
Seneca
Player’s CLUB
The more you play, the more
rewards you’ll earn.
Membership Criteria*
100 Points Earned in the
Six Month Evaluation Period*
FREE
Seneca
select CLUB
Seneca
chairman’s
CLUB
Earn 100 Tier Points Earn 800 Tier Points
Earn and Redeem Comp Dollars at any Seneca Casino Restaurant,
Retail Outlet, Hotel, The Spa & Salon or for Entertainment Tickets
This new program is a quick, convenient way to use
a portion of your earned points at your favorite slot
machine. It’s all about “instant” access!
Complimentary Self-Parking
Complimentary Coat Check
Seneca Select Club members experience a wealth
of benefits. Complimentary valet and self-parking,
10% retail and dining discount, 10% discount at
Seneca Hickory Stick Golf Course***, invitations to
special events, promotions and tournaments, plus
many other exclusive rewards like the new Instant
Play that automatically converts a percentage of
the points you earn on Slot Play so they can be
used directly at your favorite slot machine.
Step up to the
highest level.
2 Buffet Discount (No other discounts apply.)
$
INSTANT PLAY happens automatically by converting
a percentage of the points you earn on Slot Play and
adding them into a new INSTANT PLAY balance in your
Player’s Club account.
Participate in Sweepstakes, Promotions and Tournaments
Club Member-only Direct Mail and Email Offers**
NEW – Access to Online Player’s Club Login:
Check your point balance, view your offers and events, and more
NEW – Seneca Player’s Club Traveler Rewards
Exchange your points for Horizon Travel Club Gift Cards
NEW – Seneca Birthday Bonus: Free Slot Play on your Birthday:
Insert your Seneca Player’s Club Card into any slot machine.
Once your Happy Birthday message appears, pull out your card
and reinsert it to activate your offer
5
$
NEW – Instant Play!
Instant Play automatically converts a percentage of your point
earnings on Slot Play so you can redeem them directly at your
favorite slot machine for Free Slot Play
Sweepstakes Bonus Entries Multiplier
Valid on all eligible sweepstakes promotions with earned entries
800 Points Earned in the
Six Month Evaluation Period*
Club Member-only Discount Retail, Dining, Spa & Salon and
Seneca Hickory Stick Golf Course Discount***
$
15
30%
2X
10%
Seneca
chairman’s CLUB
Seneca
select CLUB
INSTANT PLAY
40% of your earnings
from Slot Play
INSTANT PLAY
30% of your earnings
from Slot Play
40%
POINTS
60% of your earnings
from Slot Play
POINTS
70% of your earnings
from Slot Play
3X
Example: If you play $170 coin-in* on slots
to earn $1, $0.40 will be allocated to your
Instant Play balance, while $0.60 will be
allocated to your Points balance.
Example: If you play $170 coin-in* on slots
to earn $1, $0.30 will be allocated to your
Instant Play balance, while $0.70 will be
allocated to your Points balance.
25
$
15%
Plus, you’ll also enjoy exclusive access to the
Seneca Chairman’s Club Lounge and personalized
service from our Player Development Executives
or Casino Hosts.
*Note video poker requires $350 coin-in or greater to earn $1.
INSTANT PLAY is not earned on Table Play.
(All percentage discounts valid on cash/debit card/credit card purchases only)
Complimentary Valet Parking
Seneca Chairman’s Club benefits include all
the Seneca Select Club benefits along with 15%
retail and dining discount, 15% discount at
Seneca Hickory Stick Golf Course***, priority
express line access, preferred seating at
entertainment events, VIP hotel check-in
along with preferred hotel services.
A CHAIRMAN’S AND
SELECT CLUB EXCLUSIVE!
Club Member-only Special Events, Promotions and Tournaments**
Exclusive Rates for Meetings, Conventions and Banquets
Priority Valet Pick-Up Service
Priority Express Line for Player’s Club, Cashier Window,
Entertainment Will Call and Selected Restaurants
To redeem your INSTANT PLAY or check your balance,
insert your card into any slot machine, press the ‘$’
button and follow the directions on the screen.
You can also check your INSTANT PLAY balance by
logging into your Seneca Player’s Club account online
using the mobile app, mobile website or your desktop
PC/laptop at SenecaCasinos.com.
Photo ID Player’s Card available at selected events
Preferred Seating at Entertainment Events
Priority Club Member-only Phone Number
VIP Hotel Check-in and Preferred Hotel Services
Access to Private Seneca Chairman’s Club Lounge
Personalized Service from our Player Development Executives
or Casino Hosts
*1 Point Earned (regular point earnings only) = 1 Tier Point. Membership status is determined by the Tier Points earned in the designated six-month cycles.
Earning and evaluation periods are March to August, and September to February. Those that earn upgraded status within those periods will retain it through the next
six month evaluation period. Previous Tier Point balance will be reset at the beginning of the new earning period. Redemption of points does not affect your evaluation total.
**All offers and invitations are based on play qualifications. Some benefits are subject to availability, anticipated occupancy and business volume.
Some additional restrictions may apply. Must provide a valid email address to be eligible for email promotions.
***Valid on green fees, driving range, golf carts, clubhouse food and clothing only. Some other restrictions may apply.
seneca player’s club
Traveler Rewards
Use your points to purchase
horizon Club tours gift cards
for flights, hotel stays, car
rentals, vacations and more!
It’s easy! Get your gift card today at
one of the following locations:
The Sky Boutique at Seneca Niagara Casino & Hotel,
The Logo Shop at Seneca Allegany Casino & Hotel or
the Player’s Club at Seneca Buffalo Creek Casino.
Horizon Club Tours is a full-service travel agency
offering the very best in customer service along with
optimum travel opportunities to the world’s most
sought-after destinations.
www.horizonclubtours.com
For more details visit the Player’s Club or online at SenecaCasinos.com.
Exclusively at
exchange
your points
for dining
gift cards!
Use your points to purchase dining gift cards for
your favorite local dining establishments:
OTHER Important Notes
about Instant Play:
• Instant Play minimum withdrawal is $5 and
maximum withdrawal is $250 per transaction
• Instant Play redeemed does not count towards
earning points, comps, instant play or other offers
• Instant Play will expire for Seneca Player’s Club
accounts with no activity for 180 consecutive days
For more details, visit the Player’s Club.
Redeem 75 Points for a $50 Gift Card. Available
everyday during the Player’s Club hours of operation.