97% Uptime: Guaranteed for your Fuel Cell-Powered

With tested knowledge and know-how, Plug Power has developed a strong expertise in
keeping customer fleets up and running. When moving to hydrogen fuel cells, Plug Power
makes it easy with GenCare.
Plug Power now offers GenCare to all customers. GenCare is an ongoing maintenance
program for both the GenDrive fuel cells and GenFuel hydrogen infrastructure. GenCare
includes advanced system monitoring, preventive maintenance, periodic system enhancements,
parts inventory logs, and rapid-response onsite service by trained GenCare technicians.
GenCare customer service solutions keep your hydrogen fuel cell systems running at maximum
productivity. This dedicated service simplifies the transition of your operation to GenDrive fuel
cells and ensures maximum fleet up-time.
With comprehensive customer care, our customers POWERAhead.
POWERAHEAD
97% Uptime: Guaranteed for your Fuel Cell-Powered Fleet
Advanced System Monitoring
Consistent diagnostics of the GenDrive and GenFuel systems
allow the customer and the GenCare service team to monitor
uptime and reliability of the hydrogen fuel cell system.
Preventative Maintenance
Proper upkeep of the GenDrive units is provided by the GenCare
service team. Most scheduled maintenance is easily accomplished
without ever having to remove the GenDrive unit from the truck.
On-Site Service and Support
GenCare technicians perform preventative maintenance and
service labor at your site. Additionally, GenCare technicians
maintain a parts inventory for your site, ensuring thorough, rapid,
on-site response to customer needs.
Guaranteed 97% Uptime
GenCare personnel ensure the GenDrive fuel cell units are running at maximum uptime at
every site. Dedicated care allows Plug Power to guarantee 97% uptime.
Comprehensive Contracts
Plug Power’s all-inclusive GenCare contracts include labor, parts and service for the
GenDrive fuel cell units and GenFuel hydrogen infrastructure.
GENCARE
LOCAL REGIONALCORPORATE
SERVICE TIERS
Hands-on Repairs
Parts Distribution
Direct Diagonostics
Maintenance Allocation
Data Collection
Service Training
Comprehensive Reporting
Preventative Maintenance
Contract Terms
Engineering Suppport
Customer/Site Reporting
Parts Shipment
Comprehensive Diagonstics
Parts Return
Service Manuals
5 Years Typical 968 Albany Shaker Road
Latham, NY 12110
518.782.4004
gencare@plugpower.com
www.plugpower.com
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