Samsung Service News

Transcription

Samsung Service
News
Your source for service information
Samsung Service
News
Inside this issue
August, 2013
1 Samsung Expands Its Ultra High-Definition TV Lineup with the New F9000 Series
3 2013 Samsung RTC TV Training
5 2013 Samsung RTC Home Appliance Training
Stopping REDO
6 Stopping REDO: 2013 Wi-Fi Module Troubleshooting
CE Tech Tips
10 Updating Apps on Samsung 2013 Smart TVs
12 Automatically Adjusting the Volume Level on Smart TVs
13 TV Tips: Troubleshooting Networking Issues
HA Tech Tips
15 RS261MD: Frost in the Ice Chute
17 SMH9151 Assembly Control Panel Modification
19 Sealed System Ice Maker IR Sensor Testing
20 Refrigerators: Checking the Compressor Windings on the Inverter Board
21 HA GSPN Updates
Samsung Service
News
Samsung Electronics America
85 Challenger Road
Ridgefield Park, NJ 07660
E-mail:
training@sea.samsung.com
The information in this newsletter is published for experienced
repair technicians only and is not intended for use by the public.
It does not contain warnings to advise non-technical individuals
of the dangers that exist when servicing a product. Only
experienced professional technicians should repair products
powered by electricity. Any attempt to service or repair a product
or products using the information in this newsletter by anyone
other than a trained professional technician could result in
serious injury or death. Information provided in this bulletin is
subject to change or update without notice.
© Copyright Samsung Electronics America 2013
Samsung Expands Its Ultra HighDefinition TV Lineup with the New
F9000 Series
By Paul Yun, Assistant Manager, Strategic Planning
New 55- and 65-inch UHD Models Offering Brilliant Picture Quality and Superior Upconverting
Technology Are Available for Pre-Order
Samsung’s best-in-class Ultra High-Definition (UHD) TV family is expanding in the United States. In
early July, Samsung Electronics America, Inc. announced its next wave of UHD TV models with the
introduction of the F9000 line. They are now available for pre-order as of July 21.
Offered in 55- and 65-inch models, the F9000 UHD TVs take home entertainment to a new level by
delivering the highest resolution and best-in-class picture quality, regardless of video source.
Following in the footsteps of the award-winning Samsung S9 UHD TV introduced earlier this year,
the F9000 series offers four times the resolution of Full HD TV for a vivid, crystal-clear picture. The
F9000 UHD TV utilizes Samsung’s proprietary Quadmatic Picture Engine, a four-step process including
signal analysis, noise minimization, UHD up-scaling, and detail enhancement to seamlessly upconvert
SD, HD, or Full HD content to UHD-level picture quality. Both the TV and its software can be upgraded
to be compatible with future UHD standards with a separate Evolution Kit.
“Revolutionizing the home entertainment viewing experience is a hallmark of the Samsung brand,”
said Joe Stinziano, Executive Vice President, Samsung Electronics America. “The F9000 series are
Evolutionary TVs that will give consumers great peace of mind in their entertainment investment.
Now home entertainment lovers will have the opportunity to truly see and enjoy their favorite shows
and movies like never before, in crystal-clear ultra high-definition, and in the beautifully designed 55and 65-inch sizes they demand.”
The new models feature Samsung Smart TV, designed to help consumers search less and watch
more. The new Smart Hub interface organizes entertainment and content into five convenient
panels: On TV, Movies and TV Shows, Social, Apps as well as Photos, Videos and Music. The built-in S
Recommendation feature helps customers discover something new to watch, now or next time. And
with Smart Interaction, the F9000 UHD TV is brought to life as consumers use hand gestures or voice
commands to navigate and browse, creating a new and interactive TV experience.
With Samsung’s Precision Black Local Dimming technology, the F9000 UHD TV delivers a much
greater increase in contrast and black levels by dimming LEDs in dark areas of the picture, making
blacks darker without affecting brighter elements of the picture. It also features Micro Dimming
Ultimate, which combines the use of a special algorithm and scanning technology for sharper images
and enhanced contrast. The F9000 series comes with 3D technology as well as built-in Wi-Fi and an
embedded camera for staying connected with friends. The fast quad-core processor enables true
multitasking capabilities between content and apps for a premium Smart TV experience.
Samsung Expands Its Ultra High-Definition TV
Lineup with the New F9000 Series
continued
The F9000 UHD TV comes with 2-way 2.2 channels of 70-watt sound, which is more than three times
the power of a typical TV. This system provides a dynamic range of sounds for a commanding and
outstanding experience to complement the UHD picture.
Designed to create an immersive picture, the F9000 UHD TV features Samsung’s award-winning Ultra
Slim Bezel design, providing a virtually edgeless picture. The TV design also extends to the rear of
the TV with Samsung’s Clean Back design and comes with the stylish Arc Stand -- an eye-catching
complement that enhances the interior design of any room.
The F9000 is now available for pre-order in the U.S. from select authorized retailers for an estimated
retail price of $5,499.99 for the 55-inch model and $7,499.99 for the 65-inch TV.
Shipping of the F9000 UHD TV is expected in early August.
Sourced from heraldonline.com’s Business Wire.
2013 Samsung RTC TV Training
By Jim Foster, Manager, Training
Samsung TV Training 2013
Being held at one of our Regional Training Centers and at select locations!
For 2013, by popular demand, Samsung continues to
accommodate your demanding schedule with one day update
training. To be eligible to attend the one day training session,
you must have attended and successfully completed 2012 TV
product training in one of our training centers, or at a live, on-site
training session.
Samsung will still hold 3 day Basic classes quarterly. These
classes are intended for new techs who have never attended a
Samsung training or for techs who need extra help to improve
their skills.
Attend in-depth, hands-on 1 day Update or 3 day Basic training at one of our RTCs in Little Ferry, NJ
or Bensenville, IL! In addition, we will be holding limited on-site trainings at various locations around
the country. You can reserve your seat in training by emailing us at training@sea.samsung.com
You can always obtain the most up to date training list by sending an email to training@sea.samsung.
com
Additionally, TV training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/
samsung/
Training Schedule:
Date
City
August 20, 2013
Little Ferry, NJ
August 21, 2013
Little Ferry, NJ
August 22, 2013
Little Ferry, NJ
August 23, 2013
Little Ferry, NJ
September 10, 2013
Bensenville, IL
September 11, 2013
Bensenville, IL
Comments
FE/ASC 1 day Update Training
(Session 1)
(Session 2)
(Session 3)
(Session 4)
(Session 1)
(Session 2)
2013 Samsung RTC TV Training
continued
Date
City
September 12, 2013
Bensenville, IL
September 13, 2013
Bensenville, IL
September 24, 2013
Little Ferry, NJ
September 25, 2013
Little Ferry, NJ
September 26, 2013
Little Ferry, NJ
September 27, 2013
Little Ferry, NJ
Comments
(Session 3)
(Session 4)
(Session 1)
(Session 2)
(Session 3)
(Session 4)
2013 Samsung RTC Home Appliance
Training
By Jim Foster, Manager, Training
Samsung HA Training 2013
For 2013, per popular demand, Samsung continues to
accommodate your demanding schedule with two day update
training. To be eligible to attend the two day training session,
techs must have attended and successfully completed 2012
product training in one of our training centers, or at a live, onsite training session.
Samsung will still hold 4 day Basic classes quarterly. These
classes are intended for new techs who have never attended
a Samsung training or for techs who need extra help to
improve their skills.
Attend in-depth, hands-on 2 day Update or 4 day Basic training at one of our RTCs!
You can reserve your seat in training by emailing training@sea.samsung.com
Additionally, Home Appliance training is available on-demand 24/7 at https://my.plus1solutions.net/
clientPortals/samsung/
Training Schedule:
Date
City
August 13-14, 2013
Little Ferry, NJ
August 15-16, 2013
Little Ferry, NJ
August 20-21, 2013
Bensenville, IL
August 22-23, 2013
Bensenville, IL
September 10-11, 2013
Little Ferry, NJ
Little Ferry, NJ
Bensenville, IL
Bensenville, IL
5 2013 Samsung RTC Home Appliance Training
Comments
ME/ASC 2013 Products 2 day Update
Training (Session 1)
Stopping REDO Stopping REDO
Stopping REDO
Stopping REDO: 2013 Wi-Fi Module
Troubleshooting
By Chuck Russo, Assistant Manager, Training
Wi-Fi Module Quick Troubleshooting Checks
✓✓Check the Wired MAC Address and Wireless
MAC Address on the TVs Contact Samsung
screen.
✓✓Check the Wired MAC and Wireless MAC
fields in the Factory Mode Menu. (Success or
Failure)
•• If Wired MAC errors exist, the Main Board is
defective.
•• If Wireless MAC errors exist:
✓✓Check the Wi-Fi Module Connector Voltages.
If OK, replace the Module.
✓✓If they are not OK, check the Main Board and
Cabling to the Wi-Fi Module.
See the following pages for illustrations.
6 Stopping REDO
Troubleshooting
continued
The Contact Samsung screen with examples of correct
hexadecimal MAC addresses.
.
Wired
MAC
Address
.Wireless
MAC
Address
7 Stopping REDO
Troubleshooting
continued
The Factory Mode Menu
. Wired
. Wireless
8 Stopping REDO
Troubleshooting
continued
Wi-Fi Module
Pin
1
2
3
4
STBY
0
0
0
0
Power ON
0
.04VDC Wi-Fi Sig
.04VDC Wi-Fi Sig
5.3VDC
Actual Wi-Fi Signal
500mv
Peak to Peak
9 Stopping REDO
CE Tech Tips
Updating Apps on Samsung 2013 Smart
TVs
By Khaled Abuali, Manager, Product Support Engineering Group
By default, the apps on 2013 Samsung Smart TVs do not update automatically. The customer needs
to select the auto update option manually, and then the apps will update automatically.
1. In Smart Hub, select the Apps panel, and then select the More Apps button located at the bottom
of the screen.
2. Select Options located at the top right of the screen.
10 CE Tech Tips
Updating Apps on Samsung 2013 Smart TVs
continued
3. Select Auto Update Apps, and then set it to ON.
11 CE Tech Tips
Automatically Adjusting the Volume Level
on Smart TVs
By Paul Kim, Manager, Product Support Engineering Group
Cable/Satellite channels, video sources, and video content played through a video streaming
application can have different volume levels. To normalize the volume levels, customers can use
the Auto Volume function in the Sound Menu. Auto Volume automatically adjusts volume levels by
lowering or raising the sound output so that the volume level is the same for all video playing through
the streaming application.
The Auto Volume function is available on 2012 and 2013 Smart TVs.
To turn Auto Volume ON, select ‘Normal’.
2012 Smart TV [Menu>Sound>Speaker Settings>Auto Volume]
2013 Smart TV [Menu>Sound>Speaker Settings>Auto Volume]
12 CE Tech Tips
TV Tips: Troubleshooting Networking
Issues
By Jorge Tavora, Manager, Product Support
We receive many calls at Tech Support about troubleshooting network issues. Here is an issue you can
resolve without needing to call Tech Support.
There are some customers who will not let technicians connect to their wireless networks to
determine whether a networking problem is caused by the TV’s Wi-Fi module or their router. To
get around this, you may be able to use FoxFi (a free hotspot app) to create a Wi-Fi hotspot on
your Smartphone and use it to test the TV’s Wi-Fi module. However, there are carriers that will not
allow this. If you can’t set up a hotspot or don’t have a Smartphone, you can use a Wi-Fi Router to
test the TV’s Wi-Fi model - and it’s not expensive. In fact, with the new SMART TVs, a Wi-Fi router is
mandatory. Always include one with the regular tools you bring to the customer’s home.
Here’s how to test a TV’s Wi-Fi module using a hotspot or a router:
1- Activate the external Hot Spot (i.e. “Portable Wi-Fi Hotspot”, “FoxFi”, etc.) on your Smartphone.
»» Select the hotspot from the list of networks on the Wireless Network screen on the TV.
•• Verify the connection.
•• Verify the network status.
You can download the FoxFi free app on Droids and other compatible SMART phones.
2- Use an external Wi-Fi Router - very helpful for testing and low cost.
Note: No Internet connection is required. The TV only needs to connect to the router.
•• Select your router’s name from the list of networks on the Wireless Network screen (for example,
Cisco13957).
•• Verify the connection: TV to router. If you get a connection to the router, the Wi-Fi Module is OK.
13 CE Tech Tips
TV Tips: Troubleshooting Networking Issues
continued
»» In this test, we just want to see if the TV connects to your router. If YES, the problem is with the
customer’s router. If NO, the problem is with the Wi-Fi module.
»» Since your router is not connected to the Internet, you’ll see the “Connected to your local network,
but cannot connect to the Internet” message, which is normal. (See the arrow in the illustration
above).
14 CE Tech Tips
HA Tech Tips
RS261MD: Frost in the Ice Chute
By Wes Sirois, Manager, HA Product Support
Subject: Frost in Ice Chute
Symptom :
Frost and/or ice appears in the ice chute, or on the outside of the ice bucket.
Background: Air infiltration occurs at the ice door because the door does not close completely after
dispensing ice, allowing frost to form.
Factory Solution: The ice door in the lever dispenser assembly has been redesigned with
strengthening ribs to provide a more positive seal. All production as of June, 2013
includes the new assembly.
New Assembly:
15 HA Tech Tips
RS261MD: Frost in the Ice Chute
continued
Field Solution:
For units produced prior to June of 2013, see the serial number chart below:
1. Replace the Assembly Case-Lever Dispenser. Be sure to use the correct color.
Model
RS261MDWP
RS261MDBP
RS261MD [PN or RS]
Part Number
DA97-12095B
DA97-12095A
DA97-12095C
2. Instruct the customer on the proper use of the water dispenser:
When the customer dispenses water, the paddle does not need to be pressed in fully. If the
paddle is depressed all the way while dispensing water, the ice door will open and remain open
for approximately 16 seconds, allowing the evaporator fan to pull room temperature air into
the freezer.
Serial Number Example: Check the serial number to confirm the production date.
S = 2009
C = 2012
G = 2015
16 HA Tech Tips
Production Year
Z = 2010 B =2011
D = 2013 F = 2014
H = 2016 J = 2017
Production Month
1 ~ 9 = January ~ September
A = October, B = November
C = December
SMH9151 Assembly Control Panel
Modification
By Jason Abrams, Assistant Manager, HA Product Support
SUBJECT:
SMH9151 Assy Control Panel Modification
BACKGROUND:
The Assy Control Panel has been modified, adding 3 hooks and 4 ribs. The modification was made to
reduce the number of screws used on the microwave. However, this modification prevents the Bracket
C/Panel from being secured to the control panel. See the next page.
17 HA Tech Tips
SMH9151 Assembly Control Panel Modification
continued
SOLUTION:
Seven holes were added to the Bracket C/Panel to allow it to fit on the Assy Control Panel. In addition,
the Bracket C/Panel will now come attached to the Assy Control Panel.
These changes were applied to SMH9151 production beginning on July 10, 2013.
18 HA Tech Tips
Sealed System Ice Maker IR Sensor Testing
By Nicholas Webert, Regional Technical Trainer
When Samsung created its new sealed system cooled ice maker, it also changed the ice bucket level
arm to an IR sensor switch. The emitter for the sensor is located in the ice maker auger assembly
next to the room temperature sensor. The IR emitter sends a signal across the top of the ice bucket
to a receiver located in the ice maker. If the signal is interrupted by ice, indicating the bucket is full,
the ice maker will stop producing ice.
If you are on a service call where the ice maker is not making ice, it is important to know how to test
whether the emitter is still sending a signal. Fortunately, this is very easy to check. All you need is
your Samsung cell phone or any non-IR filter camera.
Open your phone and turn on the camera feature. Place the camera eye over the emitter on the
auger. If the emitter is sending a signal, you will see a violet colored light in the viewing window as
pictured below. If the light is not present, replace the auger assembly.
19 HA Tech Tips
Refrigerators: Checking the Compressor
Windings on the Inverter Board
By Dorian Rua, Assistant Manager, Training
When checking the compressor windings, we recommend that you check the windings from the driver
board. This is a faster and easier point to check from.
The example below shows the RF31FM driver board. When working on a different model, refer to the
model’s Fast Track for the specific connector layout or wiring diagram. The connector on the driver
board shown in the image below sends an AC/DC signal that tells the compressor to run.
Check for resistance across the U-V, U-W, and V-W check points. As long as all three windings
measure the same value, you will know that the windings are good.
20 HA Tech Tips
HA GSPN Updates
By Jeff Brutman, Senior Staff, Publications
We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs:
http://gspn3.samsungcsportal.com/
HA Service Bulletins uploaded to GSPN in July, 2013:
Bulletin Number
Subject
Applicable Models
Subject: SMH9151 Assy Control Panel Modification
ASC20130715001
Background: The Assy Control Panel has
been modified, adding 3 hooks and 4 ribs. The
modification was made to reduce the number of
screws used on the microwave.
The Bracket C/Panel has also been modified to
allow it to fit onto the Assy Control Panel. Seven
holes were added to the Bracket C/Panel to allow
it to fit on the Assy Control Panel. In addition, the
Bracket C/Panel will now come attached to the
Assy Control Panel.
Subject: Frost in Ice Chute
ASC20130718001
Symptoms: Frost and/or ice appear in the ice
chute, or on the outside of the ice bucket.
Background: Air infiltration occurs at the ice door
because the door does not close completely after
dispensing ice, allowing frost to form.
OTR Microwaves:
SMH9151B/XAA,
SMH9151BE/XAA,
SMH9151S/XAA,
SMH9151ST/XAA,
SMH9151STE/XAA,
SMH9151WE/XXAA
Side by Side
Refrigerators:
RS261MDWP,
RS261MDBP,
RS261MDRS,
RS261MDPN
Subject: Frost in Upper Air Duct
ASC20130718002
21 HA Tech Tips
Symptom: Frost occurs in the freezer upper air
duct (above the evaporator cover), which can
result in noise issues and ice build-up on the
outside of the upper air duct. This can be caused
by food pressing against the front cover, causing
restricted fan movement.
Side by Side
Refrigerators:
RS261MDWP,
RS261MDBP,
RS261MDRS,
RS261MDPN

Samsung Service News

Transcription

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