JPPSO Japan

Joint Personal Property
Regionalization
~
JPPSO Japan
Presented by:
D b
Deborah
h McGlennon
M Gl
Navy Household Goods Program Manager
30 October 2012
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Background
 Personal Property Regionalization effort sanctioned as a
logistics efficiency
 Joint Service Team formed September 2010
 DoD
D DP
Policy
li (D
(DoDI
DI 4500
4500.57)
57) encourages regionalization
i
li ti
 Team agreed to leverage successful Air Force and
JPPSO Hawaii model
 Consolidates shipment management functions to
regionalized offices
 Keeps store fronts for counseling & quality assurance
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Joint Personal Property
R i
Regionalization
li i Initiative
I ii i
 Joint Logistics Board approved plan in February 2011
 Office of Secretary of Defense assigned project lead
 Win-win
 Reduce funding requirements, office equipment,
infrastructure…
 Recapitalize manpower & maintain foreign national expertise
 Improve processes through standardization & streamlining
Process bills faster, smarter… more experience, less turnover
 Reduce redundancies
 CONUS from 91 to 7
 OCONUS from 60 to 10
 Total from 151 to 17
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Joint Regionalization
I t
Integrated
t d Process
P
Team
T
 OSD
OSD’ss Joint IPT
 Co-Chaired by OSD AT&L and USTRANSCOM
 Services, USCG and SDDC members
 Meets face-to-face quarterly with telcons as required
 Work effort includes:




Finalized transition timeline
Established high level CONOPS
Developed a draft high level MOA
Regional MOA with
ith specific details to be signed prior to final
scheduling of transition by service, by year
 Working on developing standard business rules
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Pacific Regionalization
JPPSO Japan at Yokosuka ((Navyy lead))
JPPSO Korea at Yongsan (Army lead)
Alaska reach back to JPPSO Northwest (Army
lead)
Pacific Region sites to remain stand alone PPSOs
 Guam
 Diego Garcia
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Regionalization (OCONUS)
Today
Ft Wainwright
Stavanger
RAF Menwith Hill
RAF
M
ith Hill
Spangdahlem AB
RAF Alconbury
Chievres AB
RAF Fairford
CPPSO Grafenwoehr
CBA Mildenhall
CPPSO Kaiserslautern
JPPSO –
Anchorage
ATLANTIC OCEAN
Lajes Fld
j
Aviano AB
LaMadellena
Ankara
Izmir
Rota NAS
Incirlik AB
NAS Sardinia
Cinciberlant (Lisbon)
Naples NAS
Sigonella NAS
Yongsan
Osan AB
Kunsan AB
Kunsan
AB
NAS Souda Bay
Kadena AB Torii Station
Camp Butler
NSA Bahrain
JPPSO –
Pearl Harbor
Misawa AB Japan
NAF Atsugi
Yokosuka
Yokota AB
Iwakuni
Camp Zama
Ft Buchanan
NRCC Singapore
FISC Guam
PACIFIC OCEAN
Diego Garcia
Air Force
Army
INDIAN OCEAN
Navy
Marine Corps
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60 Personal Property Shipping Offices
Canberra 6
OCONUS with
Estimated Shipment Volume
JPPSO – Europe 70,316
JPPSO – Korea 37,651
ATLANTIC OCEAN
Incirlik AB
JPPSO – Japan
34,116
NSA Bahrain
JPPSO –
Pearl Harbor
37 128
37,128
Ft Buchanan
Stand Alone Sites
Installation
PACIFIC OCEAN
TOTAL
(annual)
FISC Guam
Diego Garcia
Air Force
Incirlik AB, TU
2,370
Armyy
FISC Guam
5 714
5,714
Navy
NSA Bahrain
3,176
INDIAN OCEAN
Ft Buchanan, PR
1,796
Canberra, AS
226
Diego Garcia
67
TOTAL
13,349
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10 Personal Property Shipping Offices
Canberra
Personal Property Regionalization
(CONUS) Today
“ 91 Personal Property Shipping Offices”
Air Force
Army
Navy
Marine Corps
Coast Guard
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Personal Property Regionalization
(CONUS)
“ 7 Personal Property Shipping Offices”
“ 7 Personal Property Centers
of Excellence”
Alaska
(14,407)
JPPSO-North Central
116,422
JPPSO-NorthWest
46,611
Washington
Montana
(2,277)
North Dakota
(3,450)
(29,713)
(2,491)
Oregon
California
(74,184)
(2,765)
Idaho
Nevada
(6,695)
South Dakota
(2,104)
Wyoming
(1,494)
Nebraska
(3,384)
3,938()
Utah
Air Force
Wisconsin
(2,622)
(1,603)
Iowa
Missouri
(12,094)
New Mexico
(6,984)
Army
Oklahoma
(14,257)
Arkansas
(3 323)
(3,323)
Texas
(79,145)
(8,312)
Louisiana
10,902
JPPSO-SouthWest
96,341
Indiana
4,015
Ohio
(11,609)
JPPSO-South Central
128,198
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Alabama
12,259
Pennsylvania
(6,249)
West
Virginia
Virginia
(859)
(14,995)
Kentucky
Tennessee
(10,273)
Mississippi
Navy
N
H
New York
(20,703)
MA
CT
Illinois
(11,046)
Maine
(3,128)
VT
Michigan
(4,646)
Kansas
(14,702)
(20,721)
Colorado
Arizona
(15,462)
JPPSO-NorthEast
78,576
Minnesota
(1 970)
(1,970)
Maryland
20,575
DC
RI
New
Jersey –
6,212
DE – 2,782
(72,401)
North Carolina
(39,821)
(39
821)
South
Carolina
(15,744)
JPPSO-Mid
Atlantic
136,484
Georgia
(35,834)
Florida
(40,430)
JPPSO-SouthEast
92,008
Consolidation Timeline
CY13
OCONUS Location
Lead
Service
JPPSO-Hawaii
US Navy
Date
Location
CY14
Date
1-AprNAF Atsugi 1-Apr-14
13
JPPSO-Japan*
Location
CY15
CY16
Date
Location
1-Apr-15
MCAS, Iwakuni
1-Apr-15
Camp Zama
1-Jan-15
Misawa Air Base
1-Jan-15
Yokota Air Base
Date
MCB Camp
Butler Okinawa
Sasebo
US Navy
Location
1-Apr16
Kadena Air Base
Torii Station
Osan Air Base
JPPSO-Korea*
1-Oct16
US Army
Kunsan Air Base
JPPSO-Europe*
US Army
1-Oct-15
JFTR Lisbon
NAS Naples
NAS Sigonella 1-Oct16
Rota Spain
NSA Souda Bay
Crete
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CPPSO
Kaiserslautern
Consolidation Timeline
CY11
CONUS
Location
Lead
Service
JPPSONorthwest
(WA)
US Army
Date
Location
Date
Location
Fort
Wainwright
Greely, AK
White
15-May-12
Sands, NM
Blue Grass
31-Dec-12 Army Depot,
KY
Fort Snelling,
31-Dec-12
MN
1-Oct-12
JPPSO-North- US Air
Central (CO)
Force
JPPSOUS Air
1-Oct-11
Northeast (MA) Force
CY12
Lajes AB,
Portugal
31-Dec-12
Rock Island
Arsenal, IL
Aberdeen
Proving
Ground, MD
JPPSO-MidUS Army
Atlantic (VA)
15-May-12
F t Detrick,
Fort
D ti k
MD
CY13
CY14
Date
Location
Date
Location
1-Apr-13
Fairchild
AFB, WA
1-Jan-14
Elmendorf
Richardson,
AK
1-Apr-13
Fort
Levenworth,
KS
1-Jan-14
Fort
Campbell,
KY
1-Apr-14
Tobyhanna
Depot, PA
Fort Dix /
Oakdale, NJ
Fort Drum,
1-Oct-13
NY
Seymore
Johnson
AFB, NC
Langley AFB,
VA
Fort Monroe,
1-Apr-13
VA
Fort
o t Eustis,
ust s,
VA
Fort Lee, VA
USCG
Yorktown, VA
1-Jan-13
1-Oct-14
CY15
Date
Fort Leonard
1-Jan-15
Wood, MO
Fort Knox,
TN
WestPoint,
NY
Fort
Hamilton, NY
Location
CY16
Date
Location
1-Apr-16
Puget Sound
NSY, WA
1-Jan-16
Fort Riley,
KS
1-Apr-16
NS Great
Lakes, IL
Philadelphia,
PA
NSWC
Crane, IN
Detroit
Arsenal, MI
1-Oct-15
Carlise
Barracks, PA
NS Norfolk,
VA
MCAS
Cherry Point,
NC
1-Oct-14
Fort Bragg,
NC
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1-Apr-15
1-Oct-16
MCB Camp
LeJeune, NC
NSA
Annapolis,
MD
NAS
Patuxent
River, MD
Consolidation Timeline
CY11
CONUS Location
Lead
Service
Date
CY12
Location
Date
CY13
Location
Date
NAS Key West, FL
CY14
Location
Date
CY15
Location
MCLB Albany, GA
CY16
Date
Location
Date
Location
1-Jan-15
Fort Gordan, GA
Tyndall AFB, FL
Shaw AFB, SC
Eglin AFB, FL
1-Apr-13
15-May-11
NAS Meridian, MS
MCAS Beaufort, SC
1-Jan-15
JPPSOSouthEast
(FL)*
NAS New Orleans,
LA
US Navy
1-Apr-13
31-Dec-12
1 Nov 11
1-Nov-11
Fort Jackson & UTC,
SC
Fort Stewart, GA
Charlston, SC
1-Oct-14
1-Apr-13
Andros Island, Bahamas
Guantanamo Bay,
Cuba
1-Apr-15
1-Apr-15
NAS Pensacola
Pensacola, FL
1-Jan-16
Hulburt Field, FL
Fort Benning, GA
MacDill AFB, FL
Millington, TN
Patrick AFB, FL
Robins AFB, GA
Panama City
1-Oct-15
Moody AFB, GA
1-Oct-13
Fort Rucker, AL
US Air Force
1-Jan-16
Fort Polk, LA
Fort Sill, OK
1-Apr-16
Fort Bliss, NM
MCAS Yuma, AZ
1-Apr-16
MCB Camp Pendleton,
CA
1-Jan-15
1-Oct-13
Red Stone Arsenal, AL
1-Jan-13
McAlester Army Ammo, OK
1-Jan-13
Red River Army Depot, TX
1-Jan-13
NPS Monterey, CA
15-May-11
NAS New Orleans, LA
1-Apr-14
Fort Hood, TX
NAS Corpus Christi,
TX
1-Apr-15
MCMTC Bridgeport,
CA
NAS Fallon, NV
NAWS China Lake,
CA
NB Ventura County,
CA
JPPSOSouthWest
(CA)*
Fort Buchanan, PR
NAS Meridian, MS
NAS Fort Worth, TX
JPPSOSouth Central
(TX)
########
1-Apr-15
Vandenberg AFB, CA
MCAGCC Twentynine Palms, CA
Luke AFB, AZ
1-Oct-16
US Navy
15-May-11
NWS Seal Beach, CA
1-Feb-12
1-Apr-14
Edwards AFB, CA
1-Oct-15
1
Oct 15
Beale AFB, CA
NAF El Centro, CA
NAS Lemoore, CA
1-Oct-13
NTC, Fort Irwin, CA
Fort Huachuca, AZ
Presido Monterey, CA
Travis AFB, CA
Nellis AFB, NV
1-Oct-15
Camp Roberts, CA
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Creech AS, NV
Davis-Monthan Air
B
Base,
AZ
JPPSO Japan
 JPPSO Japan will serve Japan & Okinawa
 Annual shipment volume will increase from 4,569
4 569 to 34
34,116
116
 Manpower increase from 15 to ~35
 Continuous Process Improvement (CPI) tools





Kick off event held 26-28
26 28 Apr 2011 at JPPSO Pearl Harbor Hawaii
CPI team event Oct 11 in Japan
Included Navy, Air Force, Army,
Marines & SDDC Pacific
A
Accomplished
li h d objectives
bj ti




Understand task scope
Identified service-unique issues
Developed transition plan
Di
Discussed
d foreign
f
i
national
ti
l requirements
i
t
 Goal… completion FY16
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CPI Rapid Improvement Event
O
October
b 2011
Future State map
Current State map
Team developed a Current State Map of Personal Property Shipping Office (PPSO) processes to identify:
- Boundary between front office function and back office function
- Functions, which are different from CONUS PPSO
Team developed a Future State Map of Joint Personal Property Shipping Office (JPPSO) processes to identify:
- Clear transition between Personal Property Processing Office (PPPO) and JPPSO
- Clear understanding of what PPPO and JPPSO’s roles and responsibilities are
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Focus on Service
and
d Family
F il Members
M b
 JPPSO will provide quality traffic management services
to DoD civilian/military personnel in Japan & Okinawa
 Manage inbound/outbound shipments




Liaise with commercial industry partners
Ensure payment for services
Ensure quality experiences
Answer questions and resolve issues
 “Joint” because…
 More than one Services’ personnel
are assigned
i
d
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Strength through
Regionalization
 Strengthen both the face-to-the-customer &
face-to- the-industry functions by separating front office
from back office tasks
 Front Office: Personal Property
Processing Office (PPPO) located
at individual bases responsibilities
include inbound/outbound counseling
& quality assurance
 Back Office: JPPSO responsibilities
include quality assurance of carrier
and agent performance
performance, outbound booking
booking, inbound clearing/SIT,
clearing/SIT
non-temporary storage, documentation, billing, & payment
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JPPSO – PPPO
Di
i i off L
b
Division
Labor
•
•
•
•
•
•
•
•
•
PPPO
Provide personal property counseling for all DOD p
p p y
g
and Coast Guard customers within assigned AOR
Process personally procured moves Process local moves
Assist members with excess cost
Assist with claims
Assist with claims
Ensure shipments headed for overseas comply with host‐nation entry requirements & SOFAs
Ensure shipments returning from overseas comply with Customs Requirements
Respond to customer inquiries
Performs Quality Assurance duties for AOR
JPPSO
•
•
•
•
•
•
•
•
•
•
•
•
•
Route and book outbound shipments
p
Process inbound shipments
Process shipment documentation
Process invoices for services
Manage non‐temporary storage lots
Manage storage in transit program
Manage storage‐in‐transit program
Process Direct Procurement Method shipments
Respond to transportation service provider inquiries
Manage Direct Procurement Method contracts
Supervise work accomplished at “owned” base‐level PPPOs
Ensure shipments headed for overseas comply with host‐nation entry requirements & SOFAs Ensure shipments returning from overseas comply
Ensure shipments returning from overseas comply with Customs Requirements
Respond to customer inquiries
 Tasks highlighted in blue are common to both PPPOs and JPPSOs
Tasks highlighted in blue are common to both PPPOs and JPPSOs
 A PPSO completes all tasks listed above for their base & assigned AOR only
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17
One Team, One Fight
 PPPO
PPPO’s
s Responsibility





Support implementation plan and timelines
Upload documentation same day as counseled
Verify entitlements prior to counseling
Make the hard call, don’t pass it on
Support JPPSO decisions
 JPPSO’s Responsibility





Processing installations shipments
Clout to work with TSP on issues
E titl
Entitlement
t clarification
l ifi ti
Support PPPO decisions
Make final decision
JPPSO
Japan
Collaborative Effort
Store Fronts (PPPOs)
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Way Ahead
 MOAs
 Detailed Transition Plan
 TRIM Capabilities
 Initial investment costs
 Manpower transfers
 Foreign national lead times
 Appropriate mix of active duty, foreign national, DoD civilians
 Sub teams at work…
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JPPSO Japan Service Leads
 Navy – Deborah McGlennon, NAVSUP GLS, deborah.mcglennon@navy.mil
 Air
Ai Force
F
– Yvonne
Y
F
Frazier,
i HQ PACAF,
PACAF yvonne.frazier@hickam.af.mil
f i @hi k
f il
Chief Curl, HQ PACAF, colleen.curl@us.af.mil
 Army – Gary Gienger, ASC, gary.r.gienger.civ@mail.mil
 Marine Corps – Fred Hyden, HQ MC, frederick.hyden@usmc.mil
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Q
Questions
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