Vital Signs - Quinte Health Care

Vital Signs
Monthly news and information for and about Quinte Health Care • April 2013 • Volume 10, Issue 4 •
BGH Emergency Department big move
The time has finally arrived; QHC Belleville
General Hospital’s Emergency Department will
be on the move shortly to its new upgraded
space. The anticipated move from a 7,500
square foot space to a 19,000 square foot
space has not only the Emergency Department
team excited, but also Quinte Health Care and
community members as a whole. The new
facility has many perks including larger waiting
BGH Emergency Department entrance in the
1930s
areas, separate entrances for the public and
Entrance on Hastings 3.
EMS teams, and the ability to see patients
There will be limited parking outside of the
more efficiently due to the size and layout of
new Emergency Department that is strictly
the space. The current Emergency Department reserved for Emergency patients and the
facility was originally designed to treat 20,000
persons accompanying them only. This will be a
patients annually. That is no longer practical,
pay and display system.
considering the department is now seeing up
QHC is planning on celebrating the big move
to 44,000 patients yearly.
with a grand opening event at the beginning of
The new Emergency Department will be
June.
open at 7:30 a.m. on June
11. The old Emergency
Department will stay open
until mid-afternoon or
until all patients in the
old department are either
admitted, discharged
or moved to the new
Emergency Department.
All Emergency patients
and visitors should use the
Emergency Department
entrance, while all other
patients and visitors
New BGH Emergency Department entrance
should use the Main
in 2013, still under construction
QHC employees honoured for their long service
Quinte Health Care is very fortunate to have a large number of highly dedicated individuals on its team who have been committed for many years
to providing high quality services to patients. The following employees and physicians were recognized for their long service at departmental
huddles throughout the month of April. Congratulations to all!
10 Years
Angela Abrams
Kathy Aldred
Shawn Allen
Susan Andrews
Michelle Arsenault
Nancy Barrie
Kim Baum
Pamela Bell
Sherry Berry
Melanie Bloom
Danni-Lynn Boyer
Karri Boyer
Joyce M. Brant
Tonya Browne
Angie Buxton
Ann Caldwell
Kimberly Carter
Kim Clarke
Heather Cookie
Brittany Cox
Val D’Anna
Berta Dall
Rachelle R. Demarsh
Mary Dodds
Sarah Elson
Nelly J. Fledderus
Elizabeth Fox
Tracey Giles
Kelly Gerow
Gretchen Grenke
Anna T. Grills
Rebecca Haight
Laura Heath
Sharon M. Adams
Glenda Alexander
Bill Andrews
Barb Angus
Jennifer Barrie
Cleona Bartlett
Laura Beatty
Julie Bement
Rose Blaind
Tara Born
J.P. Boyer
Stephanie Brake
Michelle Brown
Joanne Butler
Sue Caddick
Michelle Carlisle
Nicole Chambers
Diane Cleaver
Sarah Corkey
Rick Crowe
Angela Dall
Gloria Daunter
Susan Desjardins
Cavell Drumm
Jeanne Ernst
Patricia A. Fowler
Nancy Gardiner
Debbie Gerow
Lori Gould
Corrina Green
Tena Groot-Nibbelink
Julie Hamilton
Sandra Herrington
Johanne Hodgson
Lisa Hogan
Leisa Hutton
Shaun Jamieson
Brad Kelly
Sharon Kleinsteuber
Sue Kotel
Jeannie E. Laton
Gail Lynn Leavitt
Nicole Lentini
Lynda A. Lesperance
Brooke Lynch
Edward MacDonald
Dennis Marshall
Angela Mawer
Kelly McCambridge
Maria Mekis
Elizabeth Minns
Christie Moore
Debbie Mora
Anne Morrison
Julie N. Morrison
Paula Mulder
Amanda Musclow
Diane M. Paquet
Wendy Parker
Pamela Pettigrew
Debbie Post
Linda J. Price
Elizabeth Rashotte
Karen Rosenthal
Barbara Rutter
Rita Shaw
Tim Hewton
Emma Holmes
Lynda Irwin
Carey Johnson
Cheryle KingsmanRalph
Joan M. Koopmans
Cindy Lasher
Alison Lazier
Julia M. Lentini
Heather Leonard
Sunday Lucas
Robert Macaulay
Linda M. MacDonald
Cathy A. Masterson
Angela Maxwell
Louanne M. Melburn
Dianne Menna
Marcie Mooney
Linda Moore-Cann
Jacqueline Morris
Enos Morrison
Patrick Morrison
Brian Mulvihill
Karen A. Osmond
Lizbeth Payne
Angela Pearse
Cherrie Poste
Brad Preston
Johanne Proulx Nelson
Amanda Reid
Margo Russell-Bird
Laurel Sexsmith
April 2013
Vital Signs
Lorraine Shannon
Michelle Slapkauskas
Melissa Snape
Glenda Spencer
Mike Stevenson
Michelle Tevendale
Angela Trumpour
Angela L. Walters
Tarryn Weido
Erika Whattam
Michael Whiteman
Lyndsay Wilkinson
Bonnie Wilson
Dawn Wilson
Tim Wilson
Susan D. Wilson
Amra Zaimovic
Betty Sine
Angie Smith
Nadine Spence
Heather Stephen
Samantha-Jo Stock
Jodi Stonehouse
Christena Sweet
Miranda L. Traas
Kimberly Vanberkel
Angela Wayte-Scott
Barb Wessels
Jeanne White
Wendy Wild
Tracy Wilkinson
Christian Wilson
Catherine Woods
15 Years
Julia E. Aubrey
Claire Berube
Frances Callow
Pamella Carles
Angela Clements
Carolyn Corbin
Janice Deal
Deanna Dickson
Katherine Douglas
Linda Dunsmore
Rosilda Ferrante
Elaine V. Forshay
Barbara C. Fowler
James Gibson
Natalie Greenshields
Janice E. Heard
Candy L. Isenor
Jennifer Lachance
Theodore Lavigne
Josephine Mainprize
Brenda Mason
Susan McDade
Jim Mortimore
Tammy Robson
Peter Schroth
Nancy Sills
Mary Storms
Sandy Thompson
Shelley Welsh
Shirley Williams
Natasha Uens
Patricia Baugh
Kathleen Bruyea
Pamela Cannon
Melanie Carter
Romany Lynn Cooper
Jane Davis
Beth Ann Dick
Christine Donnelly
Lisa Dow
Edward Dyer
Lynn Forbes
Kathleen Foss
Teresa Gibbs
Donna Gordon
Gail Headrick
Barbara Hoekstra
Michael Jordan
Patricia Lake
Patricia LeBlanc
Tania Marsh
Connie McDonell
Michelle McEwen
Cynthia Newman
Michelle Saville
Beverly Shepherd
Susanne Stevens
Sharon Taylor
Evelyn Thorn
Cathy Welton
Heather Wright
Karen Voth
20 Years
Brenda Arnold-Bruce
Catherine Ashe
Sherry Baker
Bonita Barre
Julie Baxter
Colleen Biasini
Donna Black
Lori Borthwick
Sandra Casey
Lisa Chesher
Karen Coughlan
Jo-Ann Crozier
Karen Davy
Lisa Digirolamo
Linda Driscoll
Lori Farrington
Nancy Fleck
Christina Forsythe
Jill Goddard-Hill
Janet Gordon
Laura Lea Harrington
Page 2
Mary Elizabeth
Anderson
Kimberly M. Attwells
Carolyn Baldwin
Barbara Bedard
Susan Billard
Betty Bolton
Nicole Callaghan
Michelle Cembal
Daniel Cole
Vicki Courneya
Lu-Ann Dainard
Teresa Dickson
Mary Dreifelds
Joanne Dynes
Claudette Favre
Laurie A. Forbes
Wanda Gevaert
Mary Golden
Donna Haley
Anne Hart
Edward Hayes
Sally Hill
Bridget Hunt
Mona Irvine
Sandra Jeffs
Janice Jones
Lori Kavanagh
Patti Knight
Linda Latchford
Wendy Lee
Susan Lowry
Sharon MacDonald
Karen Mayer
Elizabeth L. McBeath
Karen Miller
Charita Nicholls
Joanne Peterson
France C. Porter
Cheryl Quinn
Kathleen Reid
Anne Riganelli
Danette Rushnell
Karen Sagriff
Nancy J. Smith
Dianne Snarr
Tena Sheriden
Susan Stevens
Christine Strocel
Karen Taylor
Margaret Truesdell
Cindy Vance
Cate Wadforth
Richard Watson
Karen Wedden
Nancy Westervelt
Hilary Wright
Maria Zaban-Stanley
Frances Hennessy
Diane Hughes
Scott Hunter
Charlene Jackson
Kevin Johnston
Julia Jones-Lentini
Terry Kerr
Nancy Kobescak
Carol Lavigne
Heather Lindgren
Trina Loucks
Deborah Maitland
Cindy McAlpine
Cheryl McCormack
Carmen Moses
Sandra Pearsall
Laura Pickett
Sherry Powell
Jill Rashotte
Randy Ridsdill
Joanne Roter
Tammy Sager
Brenda Simms
Susan Smith
Angela Snider
Janet Stevens
Linda Stewart
Brenda Sutherland
Denita Trost
Tara Turtle
Michelle Vance
Mary Lou Wager
Harry Way
Leanna Wells
Corinne Whitteker
Pamela Young
Grace Zwart
25 Years
Sharon Adams
Wallace Armstrong
Elizabeth Barlow
Bonnie Baverstock
Ruth Bertrand
Catherine Borthwick
Margaret Boyce
Tracey Breakenridge
Pamela Bush
Bonnie Carter
Sheila Chartrand
Patricia Corfield
Richard Courtland
Anneliese Cross
Cathy Degroot
Michelle Doidge
Kimberley Doxtator
Theo Eimers
Elizabeth Evans
Debbie Fong
Christine Foster
Kandy Gibson
Barbara Gomes
Susan Guest
John Hales
Annette Harder
Christopher Haw
Kimberly Hawkins
Linda Helm
Christine Herrington
Johanne Hodgson
Mark Holland
Susan Howard
Mark Hudgins
Nancy Hunt
Lynne Allan
Jane Babcock
Ronald J. Baugh
Rose Beeby
Moira Blair
Laura Boulay
Audrey Bradshaw
June Byrd
Joy Buxton
Laurie Caslake
Marie Cone
Kenneth Couch
Julia Craig
Deborah Davis
Julia Dixon
Dale Donaldson
Meribeth Edwards
Penny Elliott
Tammy Flegg
Denise Forshaw
Teresa Gauthier
Joanne Gliddon
Sherry Goodman
Kristine Gunter
Betty J. Hall
Susan Hatcher
Lana Haw
Mary-Catherine
Hazlewood
Richard Hewson
Kimberly Hokkanen
Jean-Anne Hounslow
Robert Hubbs
Hertha Hughes
Vital Signs
April 2013
Pamela Hunter
Katherine Hyland
Lisa Jones
Joanne Kendall
Dianna Kiss
Norma Lacombe
Linda Leeman
Catherine Levia
Bernice M.
MacCormack
Janice Maxwell
Laura McGuinness
Janice Mulroney
Lynne Neal
Angela O’Brien
Gloria O’Hara
Darla Oskamp
Sharon J. Parks
Wendy Parks
Janet Carleton-Petrie
Giovanna Pipe
Teresa Poole
Marilyn Reid
Lorraine Rye
Paula Scerri
Pamela Schmitt
Kathy Sharpe
Diane Smith
Carol Spafford
Lorie Stevenson
Susan Stewart-Ellis
Angela Stott
Janice Summers
Cathy Top
Elizabeth Vance
Brenda Wardhaugh
Anna Marie Walsh
Kerry-Lynn Wilkinson
Patricia Williamson
Lynda Wycott
Rose Hunter
Susan Jamieson
Sylvia Kempers
Sonia King
Melpo Kokonas
Rhonda Lee
Donna Lessard
Karen Loney
Christine Malcolm
Lynda Masse
Judith McDonell
William Mitchell
Kim Murphy
Constance Nolan
Greta O’Brien
Corinne Osborne
Linda M. A. Paquette
Sharon R. Parks
Lorie Pennell
Lori Pike
Theresa Plane
Deborah Reed
Linda Rigley
David Scerri
Rose Anne Schick
Mary Ellen Sewell
Tracy Sine
Cynthia Smith
Deborah Stein
Patricia Stevenson
Tammy Storms
Michelle Suddard
Katherine Tomaso
David Truesdell
Henny Van Schiepen
Leanne Watts
Christine Wilkinson
Janet Williams
Robin Woolven
30 Years
Margaret Anderson
Rosanna Angelo
Janet Blakely
Anne Bongard
Sandra Branigan
Lloyd Brenay
Heidi Bush
Nancy Clark
Susan Claybourn
Karen Connor
Kathleen Cummings
Deborah Demille
Joanne Dodds
Marianne Dyer
Rosemary Enright
Sandra Francescone
William Grabowski
Margaret Harrison
Judy Hendry
Janice Hitchon
Debra Lee Holmes
Nancy A. Andrews
Bonnie Barnhart
Diane Boisvert
Florence Bouwma
Sandra Brantsparks
Janice Brooks
Delores Chalmers
Judith Clarey
Donna Cone
Jerrilyn Coulthard
Janet Reader Day
Nellie Devries
Debbie Donahue
Shirley Ellis
Deborah Ferguson
Imelda Gauthier
Patsy Grills
Debra Hedges
Shelley Heidstra
Teresa Holland
Heather Howard
Barbara Johnson
Physicians
Cynthia Jordan
Peter Kiss
William Koomen
Alexander Leitch
Marie Long
Linda Lyon
Richard Markland
Connie McCullough
Kimberly Olesen
Colleen Parks
George Pitt
Lori Powell
Janet Quinn
Jan Richardson
Carol Rump
Cherylann Shoniker
Susan Simao
Gail Skelly
Linda Smit
Lynn M. Stoute
Lee Anne Suddard
Marleen Surman
Lori Vanderlinden
Martha Vickers
Gwendolyn Walsh
Sherry Webster
Dena Windsor
Julie Kariamis
Doris Koomen
Michael Kot
Cheryl Lisk
Donna Lovett
Eileen Mackey
Anne Marie McAvoy
Cheryl Minaker
Jane Palmateer
Darlene Payette
Nancy (Kelly) Pound
Joyce Pumple
Andrew Randle
Diane Runions
Marie (Michelle) Ryan
Nancy Shortt
Peggy Sizer
Meribeth Smith
Mark K. Stever
Lois Stather
Scot Summers
Darlene Vangemeren
Joanne Veenstra
Eva Waller
Ruth Way
Cheryl Williams
Brenda Wood
35 Years
Rita Adams
Melanie Barr
Carolyn Botting
Linda Buskard
Brenda Caldwell
Rita Cowey
Lynda Dainard
Annette Eisses
Sandra A. Edwards
Carol Foote
Deborra Giles
Bonnie Harrison
Marilyn Huffman
Rhea A. Lounsberry
Judy McCann
Susan McConnell
Flora Papadopoulos
Janice Pitt
Jacalyn Quigley
Jeanne Ridgley
Ruth Smith
Donna Strickland
Rick Turner
Vicki Ellacott
Grant Mumby
Mona Rodgers
Evelyn Ward
Dorothy Anderson
Janet Baragar
Vickie Barrett
Richard Brough
Sheila Cowie
Irene Curtain
Margaret Derushie
Wendy Edgar
Margaret Farrow
Lorrie Gannon
Betty Graham
Bonnie Hayes
Nancey Lough
Jeanne Manlow
Anne Marr
Jean Metcalfe
Nancy Pearce
Janice Pope
Inge Raycroft
David Sager
Wanda Stewart
Vera Struthers
Mary Jo Wannamaker
10 Years
20 Years
Dr. Michael de la Roche
Dr. Sean Mcllreath
Dr. Sandy Williams
Dr. Sylvain Duchaine
Dr. Nadia Gammal
Dr. Gary Ollson
Dr. Armita Rahmani
Dr. Tracy Steinitz
Dr. Jason Heavens
Dr. Matthew Faris
Dr. Jack G. Hilton
Dr. E. Anne
Nancekievill
Dr. Kim Haigh
Dr. Margaret Tromp
Dr. Cathy Goetz
Dr. Suneeta Khare
Dr. Rachel Holden
Dr. Edward Iliescu
Dr. Alexander Morton
Dr. Joseph Campbell
Dr. Aderotimi
Ademidun
Dr. Ken LeClair
Dr. Kenneth W. Lawless
Dr. Gregory Leal
Dr. Edmund Jones
Dr. Kevin Lachapelle
Dr. Warren Castle
Dr. Michael Kawam
Dr. Daniel Steinitz
Dr. Gregory D.
Twemlow
Dr. Jann Istead
Dr. Michael A. Munoz
Dr. John Coady
Dr. Donato Gugliotta
Dr. Blair Scrivens
Dr. Yaw Adu-Poku
Dr. J. David Birchard
Dr. J.R.A. Deans
15 Years
Dr. Rene Barette
Dr. Thien Huong
Nguyen
Dr. Robert L. Devins
Dr. Andrew Quinn
Dr. Allen Waldron
Dr. Paul I. Weatherall
Dr. Lotfullah LoftiSeysan
Dr. Varghese Koshy
Dr. Stephen M.
Kaladeen
Dr. Graham Burke
Dr. Catherine A. Link
Dr. Ernest Yee
Dr. Roger L. Levesque
Dr. Henryk P. Kafka
Dr. Barry R. Guppy
Dr. David O’Brien
Dr. G. Paul Dempsey
Dr. Andrew M. Davies
Dr. Terence Keith
Sakamoto
25 Years
Dr. Carolyn Brown
Dr. Gregory R. Cooper
Dr. Denis Doren
Dr. Robert Bates
Dr. Ryan W. Sloan
Dr. Donald Koval
Dr. Michael D. Shirriff
Dr. W. David Seybold
Dr. Phillip Wattam
Dr. Leslie Ash
Dr. Brian D. Bishop
Dr. James W.L. Wilson
30 Years
Dr. Kin-Hung Tam
Dr. Alban Goddard-Hill
Dr. Andrew Janikowski
Dr. Irene Kolabinski
Dr. Peter W.
Johansson
Dr. Clifford Rice
Dr. Robert B.
VanWinckle
Dr. Don W. Whiteman
Dr. T. Alan Campbell
Dr. Mohamed Gaber
Dr. David C. Loder
35 Years
Dr. John ter Haar
Dr. Kenneth J.
Reynolds
Dr. Peter C. Stone
40 Years
Dr. John M. Bonn
Dr. Ruth Mathieson
45 Years
Dr. John M. Gibson
50 Years
Dr. James R. Birchard
Dr. B. Earle Taylor
40 Years
Peter Menna
Patricia Palmateer
Sandra Ross
Marilyn Willerton
Page 3
Vital Signs
April 2013
Enhancing food services to patients
On April 17 the Nutrition and Food Services
team began trialing their new patient food
model, named Spoken Menu, on Quinte 5
medical unit at Belleville General Hospital
for a period of six weeks. The goal of Spoken
Menu is to enhance the patient experience.
With Spoken Menu, patients will be visited on
a daily basis by a Food Services team member
who will review the menu items with the
patient; then the patient will be able to select
the items that they would like to eat for lunch
and dinner.
Spoken Menu will enhance QHC’s service
to patients in many different ways. It gives
patients more choices closer to meal time, it
provides one-on-one communication with a
member of QHC’s patient food team, it offers
increased choice and selection, and it improves
nutrition intake due to patients being able to
choose what they prefer to eat.
So far, this new approach has delivered
significant outcomes. There are higher results
in patient meal satisfaction, a reduction in
the waste of food as patients receive only the
items that they want for their meal, and an
overall improvement in patient satisfaction.
A pre-trial evaluation of patient satisfaction
and food waste has been conducted on
the unit for the past several weeks and will
continue throughout the trial to monitor
the patient reaction to the change. The
trial of this new model comes with minimal
investment for the trial period that QHC’s
food service provider, ARAMARK CANADA LTD,
has volunteered to absorb. QHC’s Nutrition
and Food Services department is excited to
have this trial underway and is hoping the
noteworthy results will continue.
BGH Medical Day
Clinic has moved
on Quinte 4
Pictured here is Food Services team member
Laurie Caslake, taking the meal order for a
patient on Quinte 5.
The Medical Day Clinic has officially moved to
its new location. It has relocated from Quinte
4 room 410 to the old Oncology clinic waiting
room on Quinte 4.
Patients are still to continue to register in the
new Oncology clinic on Hastings 3.
The Medical Day Clinic is an outpatient
clinic administering transfusions, infusions and
certain procedures on an urgent (1-4 days),
non-urgent (1-2 weeks) and standard (3-4
weeks) basis.
Referral to the clinic is by physicians only.
Brenda Sutherland retires
After working with QHC for over 20 years,
Brenda Sutherland is retiring. She began her
QHC career at Trenton Memorial Hospital
working in Patient Registration, Health Records
and in the lab. Since then she has moved
around from position to position finally landing
in the role of Manager of Patient Registration
for BGH, TMH and PECMH. Upon retiring,
Brenda is looking forward to spending lots
of time with her four grandchildren as well
as working with her and her husband’s two
golden retrievers doing obedience and agility
training hoping to get them suited for therapy
work. Even though she is excited to be retiring,
Brenda will miss all her co-workers at QHC.
Congratulations
Shaena Dearman
Congratulations to QHC’s Shaena Dearman
of the Health and Safety Department for
becoming a Registered Kinesiologist. The
Ontario Kinesiology Association was founded
in 1982. Its primary mandate has always been
to promote and enhance the profession and
to gain greater recognition of kinesiology
in Ontario. On April 1, 2013 this finally
became a reality when the Kinesiology Act
was proclaimed, signaling the beginning of
regulation of the profession. Way to go Shaena.
Thank You!
Thanks to QHC staff
I received excellent treatment at Quinte
Health Care when I was brought to the ER
with a broken ankle. The staff could not have
been more attentive. Everyone - nurses,
doctors, porters, diagnostic staff as well as
the operating room and recovery staff - were
wonderful. While it could hardly be classified
as a good experience (one I could actually have
done without), everyone certainly made it as
pleasant as possible and I wanted to extend
my thanks to one and all for their kindness,
courtesy and care.
enough for saving our father’s life and putting
up with us, his over-protective and concerned
family. Again thank you from the bottom of our
hearts and keep up the good work.
Thanks from staff member
I want to express how much my family has
appreciated the support of all the ICU staff
during my brother-in-law’s stay there. He has
experienced a severe stroke causing significant
brain damage and is now off life support. It is
now a waiting game. The following nurses in
particular have looked after him and made an
impact on our family. I apologize in advance
as I am sure I have missed a couple of names
Praise to the ICU team
My father had a stroke Easter weekend and was which does not mean they did not provide
excellent care: Bernie, Corinne, Laura, Sherry
admitted to the ICU. I would just like to send
my thanks to all the nurses and doctors (Dr Tee, and Heather to name a few. From Monday to
Dr Samis and Dr Leong) involved in my father’s Friday I come to QHC to do my job as an Admin
care and recovery. Our family cannot thank you Assistant so I see the business side of things
however I have now experienced things on
a clinical level and have a whole new view of
QHC VITAL SIGNS NEWSLETTER
what we do here at QHC. The strategic value
that I have always held on to was “Imagine
April 2013  Volume 10, Issue 4
it’s you.” I believe you have staff down there
Published by QHC
that works by that value as well. It is not an
Communications Department
easy time for us but it helps when you are
Editor: Kristen Ricketts
surrounded by caring staff so for that I say
(613) 969-7400, ext. 2923
thank you!
kricketts@qhc.on.ca
Kudos to QHC’s P.A.R.T.Y. program
The Steering Committee of Kingston: Partners
for a Safe Community recognized the assistance
of QHC’s P.A.R.T.Y. team, with the support of
the Trenton Memorial Hospital Foundation and
Rotary Sunrise, as they prepare for their own
launch of the program. The P.A.R.T.Y. program
brings high school students to QHC hospitals
to learn what happens to patients after they
are brought to QHC as a result of unsafe
behaviours such as drinking and driving.
“On behalf of the Steering Committee of
Kingston: Partners for a safe Community, we
would like to formally thank the Quinte Health
Care P.A.R.T.Y. program and its Coordinator
Vicki Courneya for all of the help and
collaboration for the upcoming launch of the
Kingston P.A.R.T.Y. program. A year ago we
started to work on a new project and explored
having the P.A.R.T.Y. program established at
Kingston General Hospital. Vicki has been a
wonderful resource for us and has played a key
role in introducing many of our partners to the
program. She has been a tremendous help in
assisting our partners to understand, support
and prepare for a Kingston P.A.R.T.Y. program
launch. We are targeting the official start of
the Kingston program for the fall. We could
not have been able to accomplish all of this
without Vicki’s precious help and support.”
Page 4