July - August 2012 Volume 16 Issue 4

July - August 2012
Volume 16 Issue 4
EMPLOYEE NEWS
WELCOME ABOARD
25 YEARS
Hello Florida! is pleased to welcome Stacey Baytes as Account
Manager. Stacey recently relocated from Atlanta, where she spent
the last 7 years working with a destination management company
in both Accounting and Operations roles. She has a bachelor’s
degree in Recreation from the University of West Georgia and is
finishing her master’s degree in Restaurant, Hotel and Meetings
Management through the University of Alabama. We are excited
to have Stacey join our Orlando team!
We welcome Mickie Goelz to the role of Taxicab Sales Manager.
A graduate of Florida Gulf Coast University, Mickie comes to
us with prior experience in the transportation industry, but most
recently from an insurance defense law firm here in Orlando.
Her experience, education and enthusiasm will bring her much
success with us. Through her efforts, we look forward to gaining
new relationships and customers.
lease welcome Carl Head as the newest fulltime Safety
P
Investigator. Carl started with Mears as a part-time Investigator in
January 2011. Carl consistently demonstrates a “can do “attitude
and willingness to fill in whenever needed. He was previously
employed with the Orange County Sheriff’s Office, retiring in
2004 after 20+ years. Carl brings a wealth of experience and
knowledge that will continue to serve him well in his day-to-day
duties on our Safety team. He also is a Florida Licensed real
estate agent and is very involved with animal rescue and
Masonic Lodge.
ON THE MOVE
Please join in congratulating Heidi Ziegler on her promotion
to Customer Service Supervisor. Heidi has been in the transportation and hospitality industry for 30 years, the last four
years with Mears. She began her career with us as a Cashier
and quickly moved into Luxury Vehicle dispatching. With the
launch of Mears Global, Heidi joined the Special Accounts
department as the Lead Coordinator working closely with our
affiliates in other markets. Prior to joining Mears, Heidi lived
in Germany and worked as a Travel Agent for Pan American World Airways. She
has also served in various capacities for multiple ground transportation companies throughout her career, including the role of General Manager. Heidi’s vast
experience and her desire to always learn more made her an obvious choice for
Customer Service Supervisor.
BIRTH ANNOUNCEMENT
Credit/Collection Specialist
Melisa Lopez and Victor
Gonzalez welcomed a baby
girl on March 26. Lilyanna Bliss
Gonzalez weighed 8 lbs., 3 oz.
and measured 21-1/2 inches.
Congratulations to mom, dad
and big sisters Jordan, Leila
and Brianna.
2
MEARS IN MOTION NEWSLETTER • July - August 2012
Bennett Jones
Motor Coach Mechanic
20 YEARS
Larry Duniho
Manager, Taxi Parts Counter
WEDDING ANNOUNCEMENT
Jerry Turner on our Client/Server
Applications Development team and
Andrea Polchlopek were married on December 3. Best wishes, Jerry and
Andrea!
Rae Melek in Applications Development
and Nick Maffeo exchanged wedding
vows on April 21. Congratulations,
Rae and Nick!
CONDOLENCES
Trolley Supervisor Ron Hyatt passed away on
May 18. Ron joined Mears as a Motor Coach
Operator In 2005.We extend our sympathies to
his family, friends and co-workers.
Heartfelt condolences to family, friends and
colleagues of Luxury Vehicle Chauffeur
David Cleator, who passed away on June 5.
David had been an independent contractor
with Mears since 1996.
EMPLOYEE NEWS
15 YEARS
Bruce Bauer
Motor Coach Operator
Edwin Diaz
Motor Coach Operator
Miguel Fretts, Jr.
Motor Coach Operator
10 YEARS
Ruben Gutierrez
Airport Operations Lead
Gaspar Merzoian
CCC Shop Supervisor
5 YEARS
Dennis Allen
CCC Service Mechanic
Lionel Jean Baptiste
Motor Coach Operator
Eril Araujo
Motor Coach Operator
Samlal Bachoo
Motor Coach Operator
Giovanny Bonil
Shuttle Van Driver
Jack Bumgarner
CCC Radio Dispatch Coordinator
Roberto Lahens
Motor Coach Operator
Renate Clawson
Motor Coach Operator
Kismet Diallo
Motor Coach Operator
Faleth Diogene
Motor Coach Operator
Howard Pikus
Motor Coach Operator
Al Rudinger
Motor Coach Operator
Ghisleine Emile
Motor Coach Cleaner
Fritz Exaus
Shuttle Van Driver
Kenneth Fischer
Motor Coach Operator
Patricia Garner
Motor Coach MOD
Scott Gasco
Telecom Analyst
Renee Gramm
Billing Specialist
Tammy Shaw
Motor Coach Operator
M E A R S I N M OT I O N N E W S L E T T E R • July - August 2012
3
MORE EMPLOYEE NEWS
5 YEARS Continued
Dave Jennings
Motor Coach
Cleaner
Andy Jimenez
CCC Radio Shop
Technician
Abdel Laajaj
Motor Coach
Operator
Eric Martin
Motor Coach
Operator
Camilla Nedd
Motor Coach
Operator
Daniel Niles
Trolley Supervisor
Hector Ortiz, Sr.
Shuttle Van Driver
Jim Phillips
Motor Coach
Operator
Julio Silva
Motor Coach
Operator
Chester Singletary
Shuttle Van Driver
Mary Speigle
DME Boarding
Representative
Barbara Stadig
Client/Server
Applications Development Manager
Harry Waite, Jr.
Transportation
Coordinator
Pamela Young
MDS Customer
Service Agent
1 YEAR
Latesha Bean, MDS
Gianfranco Brancucci, MDS
Michelle Brooks, HF!
Matthew Cantwell, MDS
Eduardo Cintron, MDS
Carlos Cruz, MDS
Oscar Delvalle, MDS
Myrna Ellis, CCC
Juan Fernandez, MDS
Reina Fernandez, MDS
Omar Guayana, MDS
Frank Hahn, MDS
James Hickey, MDS
Russell Hickson, MDS
Sony Isaac, CCC
Joel Irzarry, MDS
Shieva Jolly, CCC
Keith Jones, CCC
Kim Kamensky, MDS
Lawrence Kenoly, MDS
Lindsay Leblang, HF!
Vanessa Lopez, HF!
Jennifer McCray, MDS
Eddie Ortiz, MDS
Cindy Parker, MDS
Indira Persaud, MDS
David Powell, MDS
Carol Salgado, HF!
Katriona Salmon, CCC
Maurice Skyers, MDS
Karen Strong, MDS
Aimee Suid, HF!
Christopher Taylor, MDS
Dominique Walker, MDS
Lisa Wilson, MDS
“Kudos to Roy for going above and beyond
his responsibilities to assist my group’s
departure shuttle when we were in a bind.
My group’s meeting let out about 45 minutes
early, which was also 45 minutes before the
shuttle was supposed to start. The staff and I
had to scramble to get coaches to the hotel
early. Roy came to help from out in the field
since he didn’t have any other moves for a
couple of hours. He did a one-way transfer
and also offered to come back just in case we
might need him again.
John Burkart (then a Motor Coach Operator,
now MOD) sent KUDOS to fellow Motor
Coach Operator Rick Just:
great job they did and how grateful the client
and I were for the wonderful job.”
KUDOS
Hello USA! National Account Executive
Valerie Hershiser sends KUDOS to Program
Manager Trish Kanner:
“YOU ARE A ROCK STAR! Great job on the
Conference Direct (CD) transfers! You have
been so AMAZING and I have so enjoyed
working with you. Thank you for all your
efforts, sincere care and ’CAN DO’ attitude.
Everything with CD has been great. It couldn’t
have gone better, and I have really high standards! This is not an easy group to impress,
and they were impressed.”
Core Values: Efficiency & Enthusiasm
Hello Florida! Account Manager Danielle
Guido and Field Staffer Chuck Favorite send
KUDOS to Motor Coach Operators Roy Richardson and Sam Knechel and Motor Coach
Dispatcher Jimmy Williams:
4
“Big thanks to Rick for helping me out. He
could tell from the radio chatter that I was a
little confused about my next move. He took
it upon himself to walk down to my coach
and give me directions and a couple of pieces
of advice that made all the difference. It was a
smooth move after that.”
Core Values: Enthusiasm & Efficiency
“Also, kudos to Jimmy Williams, who helped
get coaches to me as quickly as possible, and
to Sam Knechel, who arrived early for the
shuttle after his previous move and got right
to work even though he hadn’t had a break
yet.”
Program Manager Mary Johnson sends
KUDOS to Hello Florida! Field Staffers Lori
Babb, Steve Babb, Tim Johnson and Bobby
Seabrease:
Core Values: Efficiency & Enthusiasm
“For Starwood I was not feeling well and
all the staff really stepped up to make this a
flawless transfer. I wanted you to know what a
MEARS IN MOTION NEWSLETTER • July - August 2012
Hello Florida! Staffing Manager Mary Swift
adds:
“I always love receiving positive feedback
from our partners and customers, but to
receive kudos from a fellow teammate, in my
opinion, is extra special!”
Core Values: Efficiency & Enthusiasm
Hello Florida! Senior Account Executive
Susan Harry sends KUDOS to Hello USA!
Marketing Manager Monica Armstrong:
“Thank you for helping us with our MetLife
& WL Gore group’s graphics! You have been
spot on with everything and our clients really
appreciate the perfection. I know [it has
been challenging] to match up the WL Gore
graphics and you were able to fix and finalize.
COMPANY NEWS
Growing Greener
In April of this year, City Cab Company of Orlando introduced the first hybrid vehicles to our taxi fleet. Currently we have 5 hybrid taxis, plus 12
fuel efficient vehicles, all of which feature stylish good looks and extended service intervals that help to reduce their impact on the environment.
Our Toyota Camry hybrid taxicab offers drivers a 2.4-liter four-cylinder engine that produces 156 horsepower at 5700 rpm and
156 pound-feet of torque at 4500 rpm. The vehicle mainly operates on the battery unless you need extra power; then the engine runs
as needed. You also might be interested to learn that most of the charge for the battery comes from braking. Unique generators in
the axles provide power to help keep the battery charged. The EPA-estimated fuel economy for the Camry Hybrid LE is 43 city
mpg/39 highway mpg and 41 mpg combined.
With customer and driver safety as our top priority, the Camry hybrid includes a number of important safety features. In government crash
testing, it received a top 5-star score for overall crash protection, four stars for overall frontal protection and five stars for overall side
protection.
Sporting a redesigned company logo, these sleek new hybrids provide the City Cab Company with a fresh image that sets us apart in the transportation
industry.
Meet City Cab Driver Mike Hewitt, pictured here with a new Camry hybrid taxi:
Q: How long have you been driving a Mears taxi?
A: I’ve been contracting with Mears for three years now.
Q: What did you do before becoming an independent contractor with Mears?
A: I was an Information Technologies Executive.
Q: What do you like most about your job now?
A: I very much enjoy getting to know the customers. I also enjoy helping them with their vacation. It’s sort of like being their mobile concierge.
Q: How does driving the new hybrid vehicle compare to driving a conventional/regular vehicle?
A: It rides very smoothly and it is much roomier than it appears from the outside. And of course, the gas mileage is
awesome. I only have to fill up every couple of days, versus every day. It has turned out to be a significant
pay raise.
Q: What surprised you at first about the vehicle?
A: How quiet it is.
Q: How do customers react?
A:Customers are amazed at how much room there is and how quiet it is. Let’s just say I think
we’re helping Toyota’s sales numbers. After riding in our taxi, I’ve had many
customers say they would consider buying the hybrid Camry.
KUDOS Continued
MetLife is consistently blown away with our
professionalism and expertise on all items.
Thanks again for making us all look good. We
really appreciate it!”
Core Values: Enthusiasm & Efficiency
Hello Florida! Director of Operations Kathy
Turns sends KUDOS to Client Service Manager Karren Umstead:
“Karren is awesome! I can’t thank you
enough for having Karren assigned to us for
McDonald’s and SAP. It was so great to have
her there, just a phone call away. No matter
what time, she would resolve any situation.
She always came fully prepared with all the
motor coach information and was just on top
of everything.”
Director of Client Services Lee Bradley adds:
“Karren, once again you came through in
grand style. Please accept my sincere thanks
for your dedication and always doing
whatever it takes to get the job done.”
counterparts to assist, and communicated
pertinent information when necessary. Thank
you, Patricia and a job well done.”
Motion newsletter! I very much appreciate
your positive attitude and willingness to help,
month after month.”
Core Values: Enthusiasm & Efficiency
Director of Client Services Lee Bradley adds:
Shuttle/Dispatch Operations Manager Bobby
Karim sends KUDOS to Motor Coach
Operations MOD Patricia Garner and the
Motor Coach Operations team:
“Patricia, I would like to add my sincere
thanks for a job very well done. Your focus on
assisting the entire Mears team is indicative
of your dedication to maintaining a seamless
operation.”
Core Values: Respect, Efficiency &
Enthusiasm
“I want to extend a sincere thank you to the
Motor Coach Operations team for their extra
efforts in assisting the Shuttle and DME
Operations. Arrivals at the Airport were at
a peak and equipment was limited. Patricia
communicated with me throughout the entire
shift to ensure that our operational needs
were being fulfilled. She went above and
beyond to make sure that equipment was
not released before checking in with us. She
maintained communication with our DCL
Core Values: Efficiency & Enthusiasm
MDS Trainer Julie James sends KUDOS to
Driver Managers Sandy Esteves and Cynthia
Morris:
“Sandy and Cynthia, thank you for your
prompt and cheerful responses to my requests
for assistance, information and employee
photographs for each issue of the Mears in
Sandy Taylor, Disney Group Sales Coordinator
sends these KUDOS:
“I would like to thank all of our Limousine
Chauffeurs for the outstanding job they
always do to make sure every Disney
Wedding is a day to remember:”
Ottmane Belmoudden
Darrell Davis
Steve Kostecki
Sam Masieh
Stanley Minorczyk
Ralph Roberts
Core Values: Respect, Efficiency & Enthusiasm
M E A R S I N M OT I O N N E W S L E T T E R • July - August 2012
5
COMPANY NEWS
The following skilled Motor Coach Operators qualified for our Spring 2012 Safety Awards banquet by
achieving 2000 hours of accident-free driving. More than 25 drivers qualified for the first time this year, 14 drivers earned their second safety award this year,
49 drivers are three-time recipients, 62 drivers are four-time recipients, and three outstanding individuals received this safe-driving recognition for the fifth time!
5-Time Recipients
GARCIA, CARMELO
KNECHEL, SAM
SMITH, DAN
4-Time Recipients
ARMISTEAD, MAURICE
BARAN, DANIEL
BLANCO, CLARENCE
BORELAND, HORACE
BOW, MICHAEL
BRINES, BILL
BROWN, TAMARA
CABRERA, JOAN
CADET, WILNER
CASTRO, LUIS
CENATIEMPO, RICHARD
CHEATUM, GREGORY
CZAYA, RICHARD
DASMY, JOSEPH
DELICE, JEAN
DEOLIVEIRA, MARCONI
DIEUDONNE, MARCELA
DIOGENE, FALETH
HINDS, RICHARD
JAFFAR, SYED
JEANBAPTISTE, LIONEL
JEAN-GILLES, ANSON
KAUFFMAN, CHARLIE
KILKENNY, PHILLIP
LAHENS, ROBERTO
LOPEZ, MARLON
LOVE, BOBBY
LOVERA, ARMANDO
MACLEOD, BILL
MALAVE, RAFAEL
MATOS, HENRY
MEDERO, TITO
MEIJA, JORDAN
MENDEZ, SANTIAGO
MILLS, JONATHAN
MOORE, GREGORY
MORALES, DAVID
ORTEGA, BENJAMIN
PAGLIOCCA, JEANNE
PALACIO, JAVIER
PETERSON, RANDOLPH
PHILLIPS, JAMES
PIERRE, JEAN
PIKUS, HOWARD
POINT DUJOUR, PIERRE
PORTER, EDWARD
REARDON, BILL
RHYNARD, DAVID
RIBEIRO, HENDERSON
RICHARD, LUCNER
ROCHA, ERNESTO
SCHROEDER, PATRICK
SHAW, TAMMY
STEEL, ROCKLAND
TAYLOR, ALAN
TELSAINT, WILNEL
VALENTIN, RUBEN
VALLEJO, GUSTAVO
VERA, MATILDA
WALKER, FREDDIE
WALTERS, KENRICK
WALTON, CREETON
3-Time Recipients
ADAMS, JAMES
ALMODOVAR, ISMAEL
BAKER, TIMOTHY
BOKEL, PAUL
BROWN, SAMMIE
CALIXTE, RICHARD
CANTAVE, JACQUES
CHARLIER, JEAN
CLUTE, CHRISTIAN
COOPER, RAYMOND
CULLATON, BRIAN
DE POFE, DOMINIC
DEMARQUEZ, MARCEL
DIAZ, EDWIN
ELAM, NORMAN
FELIZ, JOSUE
FIGUEROA, BETSY
GAITAN, LUIS
GERMOSEN, SOBEIDA
GONZALEZ, ALBERTO
HASSAN, MOHAMMED
HERNANDEZ, RICHARD
HORN, GERY
LAAJAJ, ABDEL
LASANTA, CARLOS
LILEY, RICHARD
LOZADA, JOSE
MARINELLI, JERRY
MARTIN, JANE
MARTIN, VICTORIA
MCCREARY, GARY
MCGINTY, ROBERT
MESA, MARIA
Drivers received awards based on the number of times they’ve achieved the
safety program goals.
Award 1, for First-Time Recipients
Snap-Shut Log Book Cover
Expandable Saddle Bag
Imprinted Stainless Steel Tumbler
Streamlight Key-Mate
Award 3
42” Arc Telescopic Folding Automatic
Umbrella
24 oz. Expedition Water Bottle
12-Pack Cooler Bag
Award 2
Tire Tread Depth Gauge
Milano Jr. Writing Pad w/Drake Twist
Calculator
Re-Usable Grocery Bags
Houdini Automotive Escape Tool
30100 Houdini Key Chain Rescue
Hook Tool
Award 4
Tool Kit
Key Strap W/ Carabineer Hook
Pen
Shopping Tote
6
Award 5
Life in Motion Primary Computer
Backpack
Digital People Counter
MEARS IN MOTION NEWSLETTER • July - August 2012
MILLER, MARK
MINCHILLI, JOHN
MURPHY, BILL
OLMEDA, LINDA
ORTIZ, USBERTO
PANTOJA, JAROL
PIMENTEL, DAVID
ROBERTS, DARRYL
RODRIGUEZ, ANTOINETTE
SANTOS, ANGEL
SHUTT, JAMES
SIERRA, ROBERTO
SOMMERCETTE, JOSEPH
SOSA, NESTOR
VALLE, JOSE
WILKERSON, DONALD
2-Time Recipients
ALCIDA, CHERISTHENE
ARMS, DANNY
BACHOO, SAMLAL
BAUER, BRUCE
BERMUDEZ, ALEJANDRO
CHAMBERLAIN, PAUL
COLE, DONALD
FULLER, PATRICIA
JOYNER, ADAM
JUST, RICKY
LEITON, GERMAN
MAIN, CLIFFORD
MARTIN, ERIC
MOLINA, GUILLERMO
First-Time Recipients
ANDERSON, GEORGE
AUBOURG, MARC
BAKER, WILL
BELTRE, GILBERT
BENTCLIFF, THOMAS
BLOOM, MICHAEL
BOWERS, ROBERT
BRUCE, JAMES
CHIDESTER, GARY
COLON, EDWIN
COLON, RANDY
COLYER, HENRY
DIFIORE, MATTHEW
FREY, SHARON
GIRALDO, JOSE
GONZALEZ, CESAR
HOWARD, SHAWN
HOYO, MARCELINO
HUGHLEY, DONNA
JOHNSON-HORTON,
ROSEANNE
MACK, DAVID L.
MASSE, DAVID
MORCOM, RICHARD
PEREZ, LUZ
RAGBEER, RAMDATH
RIVERA, MIGUEL
RIVERA, VERONICA
STEWARD, DANIEL
LOCAL NEWS
Now Open: Art of Animation
Disney’s Art of Animation Resort opened its doors on May 31 as hundreds of Cast Members welcomed
guests and community leaders from across Central Florida who shared in the historic moment. The resort
supported 800 jobs during construction, and once completely open later this year it will employ a total of
750 Cast Members.
The big blue world of Nemo and friends has come to life as Disney’s Art of Animation Resort opened its first
phase with 320 Finding Nemo family suites, which sleep up to six guests. The Cars wing will open June 18
with 480 suites, and The Lion King opens August 10 with another 320 suites. Standard-sized guest rooms will
make up The Little Mermaid wing, the final phase set to open September 15 with 864 rooms. All the themed
areas offer elaborate storytelling both inside and out, from each of the classic films.
The Comfort Suites (computer code #1233) is now
Clarion Suites Maingate West
7888 West Hwy 192, Kissimmee, FL 34747
407-390-9888
Shuttle Zone 4; Luxury Vehicle Zone 162; Taxi Zone 354
The three-story, value-priced resort hotel tells the story of the animation process in phases from pencil
drawings to close-ups. It immediately transports guests into the worlds of favorite Disney characters and
animated films beginning at check-in. Pencil drawings of Nemo, Ariel, Lightning McQueen and Simba adorn
the entryway, and a chandelier composed of 77 animation storyboards enhances the lively and modern
Animation Hall lobby.
The Clarion MGW (computer code #1240) is now
Comfort Inn MGW
7675 West Hwy 192, Kissimmee, FL 34747
407-396-4000
Shuttle Zone 4; Luxury Vehicle Zone 162; Taxi Zone 375
At each wing of the resort, giant sketchbooks filled with favorite characters pave the way to each storyline
revealed. And the character sketches become three dimensional with some 2,500 sculpted figures decorating
the resort’s exterior and interior. “Our goal is to make guests feel like they have been immersed in the artistry
and enchantment of Walt Disney and Disney•Pixar animated classics,” said Walt Disney Imagineer Frank Paris.
Disney’s Art of Animation Resort (computer code #1199)
is now open.
1850 Century Drive, Orlando, FL 32830
407-938-7000
Shuttle Zone 4; Luxury Vehicle Zone 161; Taxi Zone 309
Studio 6 Hotel (location code #48352) has been added to our
system for shuttle service.
5733 W. Irlo Bronson Memorial Hwy., Kissimmee, FL 34746
407-390-1869
Shuttle Zone 4; Luxury Vehicle Zone 143; Taxi Zone 361
New Epcot Experience Gives
Guests Green Ideas
Showcasing green living,
the VISION House opened
at Epcot on Earth Day,
giving Guests eco-friendly
ideas and inspiration.
Sponsored by Green Builder
Media, the innovative
exhibit includes a guided
tour showcasing an array
of environmental options
ranging from whole-home
automation to energy
efficiency.
Inside the guestrooms, everything from linens and carpeting to fixtures and furniture all tie in to the storyline.
In Finding Nemo, there are coral-shaped chairs and bubble ceiling lights; metallic tiles in the bathroom make
guests feel as though they are in a submarine.
Kids of all ages can make a splash at the “Big Blue” pool, the largest hotel swimming pool at Walt Disney
World Resort, measuring 11,859 square feet. Guests will feel like they are swimming with Dory and Nemo as
underwater speakers periodically pipe in music and messages from film characters. Guests will enter scenes
from the animated world and can explore the colorful reef and East Australian Current with a giant-sized
Mr. Ray whose wings span 27 feet, pose for a picture with Crush or frolic with Squirt in the Righteous Reef,
a children’s play area.
Disney Imagineers continue to put finishing touches on the three wings of the resort opening throughout the
summer and into September. At Cars, a freshly paved road will lead to the Cozy Cone Motel complete with a
Cozy Cone pool and cone-shaped cabanas. It’s a journey through an African landscape in The Lion King
complete with an elephant graveyard play area that invites youngsters to seek hakuna matata time. Treasures
from the human world fill Ariel’s grotto in an under-the-sea kingdom in The Little Mermaid courtyard.
Situated adjacent to Disney’s Pop Century Resort, Disney’s Art of Animation Resort is opening in phases, with
family suite rates starting at $248 per night. These 1,120 suites include two bathrooms, a kitchenette and
three separate sleeping areas that can sleep up to six. The 864 standard rooms sleep up to four, with rates as
low as $95.
Source: MouseMail
Source: MouseMail
M E A R S I N M OT I O N N E W S L E T T E R • July - August 2012
7
MORE NEWS
Spotlight on Safety
Bad Things Happen To Good Drivers
Every day, good, experienced drivers who obey the speed limit
and stay alert, are injured or killed by inexperienced, careless,
drunk or reckless drivers. The National Safety Council (NSC)
estimates that there are, on average, approximately 34,700
motor vehicle deaths in the U.S. each year. The NSC analysis
also determined that even good drivers are injured or killed by
the two most common accident types: head-on collisions and
running stop signs or red lights.
Opening Dates Set for Magic Kingdom Expansion
Progress continues on the largest expansion in Magic Kingdom history, which is expected
to draw even more visitors to Central Florida. As a multi-year project, New Fantasyland will
open in several phases beginning this summer. In July, the second carousel of Dumbo the Flying Elephant will open along with a new interactive indoor area. Just in time for summertime
fun in the sun, kids can also cool off with a new experience, Casey Jr. Splash ‘N’ Soak Station.
By the holidays, several more experiences will be introduced, including Under the Sea Journey of The Little Mermaid, Enchanted Tales with Belle, Be Our Guest Restaurant, Gaston’s
Tavern and Ariel’s Grotto.
Source: MouseMail
Head-On Collisions
According to NSC statistics, the head-on collision is the cause
of about 42% of the “good driver” deaths on the road. These
accidents are the most sudden and most difficult to avoid.
There is often little time for evasive maneuvers and the speed of
both vehicles increases the violence of the crash. The estimates
are that 63% of head-on collisions appear to be caused by
distracted drivers or by drivers who fell asleep at the wheel
and drifted into oncoming traffic; 20% occur around curves in
the road where a driver was going too fast and veered into the
opposite lane of travel; and 6% were caused by drivers passing
another vehicle at a bad time.
Running Stop Signs & Traffic Lights
The NSC statistics further showed that 16% of “good driver”
deaths were caused by another driver who failed to stop at a
stop sign, and 8% of the drivers killed were victims of red-light
running. The Insurance Institute for Highway Safety (IIHS) estimates that each year more than 800 people die and more than
200,000 are injured in crashes that involve red-light running.
The IIHS has further determined that crashes at red lights have
increased more than three times the rate of all other types of
fatal vehicle accidents in the U.S. After monitoring several busy
intersections over several months, IIHS discovered a pattern of
red light violation rates of three per intersection per hour . . . and
the rate was more frequent during peak travel times.
What Can You Do?
Our nation’s highways are still the safest place to drive. The
National Highway Traffic Safety Administration (NHTSA)
statistics show just 14% of traffic fatalities occur on highways,
while an amazing 86% occur on city streets, side roads and
byways. Of course, highway driving is never the only option
you have, so use your professional training to avoid the poor
driving habits of others. Stay alert and slow down when you
travel on side roads. Keep your eyes moving to include looking
far down the road, and stay alert for potential conflicts at all
times. Approach curves with caution and at a safe speed. The
same applies with intersections; be wary when you come to
a stop sign or red light, even when you have the right of way.
Watch other vehicles and their drivers to help determine what
their actions may be. When your light turns green, take a couple
of seconds and check both ways before proceeding. Protect
yourself and slow down.
Source: May 2012 Lancer Insurance Company “Driver Safety Bulletin”
8
MEARS IN MOTION NEWSLETTER • July - August 2012
Gaylord Opens Onsite Water Park
The Gaylord Palms recently opened a new pool complex for hotel guests. For a real splash of
WOW, kids will love the thrilling new Everglades-inspired Cypress Springs Family Fun Water
Park. Highlights include:
• Everglades-inspired water wonderland designed especially for families.
•Multi-level water playground “tree house” with zero-entry beach-style design, four
water slides, an active lagoon, plunge pool, water basketball play area, and dedicated
toddler pool.
• Poolside cabanas provide a private spot to relax and unwind.
• Full-length feature films at the Splash ‘N’ Screen movie. (All films are child-friendly.)
•Crack-A-Lackin’ Pool Party, where hotel guests can dance, play games and win fun prizes
with special appearances by favorite DreamWorks characters.
• Food and beverages at the new poolside SandBar.
Source: Gaylord Entertainment
MORE NEWS
Here’s to Your Health:
BackSafe® Best Practices
Dave is an active guy who’s never had any problems with his back. One day he’s at home doing yardwork when…OUCH! Suddenly he
can’t move without severe lower back pain. What happened? Dave
didn’t follow a few simple BackSafe® steps to protect himself from a
preventable injury.
Many “sudden” back problems are actually the result of repeated small
injuries over a period of weeks, months or years. These repeated “microtraumas” can accumulate and become a major pain in the back. Here’s what
you can do EVERY DAY to stay healthy:
Sitting:
•Sit up straight, no slouching (your mother was right all along!)
•Keep feet flat on floor
•Be sure your lower spine is supported by the chair back
•Hips and knees should be bent at a comfortable angle
Lifting:
•Keep your head up (don’t look down)
•Test the load, get a good grip
•Keep shoulders facing front, not twisted
•Pull the load close to your body
•Exhale while you rise smoothly upward
•Straighten your knees, hips and legs; lift with your
legs, not your back
Carrying:
•See your path clearly, before you start walking
•Hold the load close to your body
•Keep good balance
•Don’t twist
•Bend knees slightly
Setting Load Down:
•Take a wide stance
•Bend knees
•Keep head level
•Arms straight
•Exhale as you lower the load
REMEMBER: “NOSE BETWEEN
TOES – HEAD UP – LOAD CLOSE
TO BODY™”
M E A R S I N M OT I O N N E W S L E T T E R • July - August 2012
9
CUSTOMER COMMENTS
EXAMPLES OF EXCELLENCE
Shuttle Van Driver Roberto Jimenez
was commended by a grateful
customer:
“I was a passenger on your van
recently. Roberto was my driver.
He was prompt and professional,
letting me know how many more
stops we had before going to the
airport. I have never had a shuttle driver inform me of
this. His driving was very professional as well, making
complete stops and making sure to slow sufficiently
before turns. At times, a multi-passenger van can feel like
you are on a roller coaster when the driver makes turns,
but not with Roberto. Along the way, I realized I had
forgotten my iPhone at the hotel (my phone is the lifeline
of my business!). Roberto agreed to get me back quickly
to grab it. I am truly grateful!
Kyle Briggs with Estee Lauder Travel Retailing appreciated
the service provided by Hello Florida! Account Executive
Chris Esposito and Account Manager Regina Batcher:
“Thank you for all your help in putting together my meeting room again this year. I was very impressed by Regina’s
dedication and passion. She rose above and beyond the
call of duty to ensure my room was a success. It is very
refreshing to have someone with such drive looking out for
your best interests (and who’s not afraid to crack the whip
when needed!). Again, thank you for all your help and
hard work.”
Core Values: Enthusiasm & Efficiency
Hello Florida! Account Executive Alison Davis recently
earned this note of thanks from Dawn Jones with the
Convention Services Department at Rosen Shingle Creek:
“The Chick-fil-A party looked amazing; you did a great job!
I am so impressed with your work. You make things happen
for our clients. All the stress and no sleep over the last
couple of months was worth it. Your party rocked.”
“I don’t always use a shuttle when I fly, but whenever I
can, I will use Mears’ shuttle from now on.”
Core Value: Enthusiasm
Core Values: Respect, Safety, Efficiency & Enthusiasm
Senior Disney Sales Manage Nick Stein and Program
Manager Mary Johnson received these words of gratitude:
Luxury Vehicle Chauffeur Steve
Kakeyere received praise from Tiv
Stottlemyer and Jim Williams with
ERA Real Estate Professionals:
“We had the pleasure of having
Steve as our Chauffeur. He delivered exceptional service to our
family and staff. He was always
prompt and courteous. We enjoyed seeing him almost
every day. We were confident that we were in good
hands. He is definitely an exceptional Chauffeur. His
customer satisfaction rating is 10++++.”
Core Values: Respect, Efficiency & Enthusiasm
A grateful customer praised
Checker Cab Driver Pierre Telcy:
“We used the services of Mears
Transportation from Disney’s
Boardwalk Hotel to Universal
Studios. During the ride, I
inadvertently left my wallet in the
cab. Not realizing it for several hours, we contacted
your organization and were given a claim number
and were told that a call would be made to the
fleet. We did not know the cab number or any other
information. We didn’t hold out much hope of seeing
the wallet again and started making arrangements for
replacement identification because we were flying
home the next day.
“Before Customer Service had the chance to make any
calls, my husband’s cell phone rang and it was the cab
driver, Pierre Telcy. A passenger in the back seat had
found the wallet and had given it to the driver. Within
a half-hour, I had my wallet returned with everything
intact! Thank for the quality of your organization and
Mr. Telcy’s helpfulness, kindness and reliability.”
Core Values: Efficiency, Integrity & Enthusiasm
10
“A HUGE thank you for assisting with our event. As
always, it was a pleasure to work with you! You (and your
team) exhibited the highest degree of professionalism and
flexibility in dealing with our challenging group. I don’t
know what we would have done without you! I hope we
can work together again in the future!”
Core Values: Respect & Enthusiasm
City Cab Field Operations Managers Chris Recicar and Ian
Kaufman received the gratitude of a guest at ESPN Wide
World of Sports:
“I want to extend my thanks to you and the crew for the
help you provided at the Braves game when my Blackberry
went missing. It turned up in Lost & Found, but your
cheerful assistance was much appreciated.”
Core Values: Integrity & Enthusiasm
Motor Coach Operators Robert Bowers, Josue Feliz, Neil
Goss and Omar Guayana were thanked by this customer:
“The move went very smoothly and I’d like to commend
the motor coach operators for their teamwork. They helped
me keep counts on their own coaches, assisted the other
drivers with staging at the end of the program and were
very well mannered. They greeted the guests with smiles,
and the cast members and the Walt Disney World (WDW)
representative recognized how smoothly everything went
at the end of the night. He made a positive comment on
how the drivers were staged and how it made perfect sense
for the flow of loading. We were staged in Odyssey parking
lot and two coaches had to back in, facing in the out
direction with doors to the Guests. Awesome idea by Josue
and Neil to stage that way! Worked out GREAT! Kudos to
our AWESOME drivers!”
Core Values: Respect, Efficiency & Enthusiasm
MEARS IN MOTION NEWSLETTER • July - August 2012
A happy customer complimented Motor Coach Operator
Sam Knechel:
“WOW! I don’t know where to begin. Everything about
our trip to Lakeland was fantastic. You have no idea how
thrilled I was to see Sam as our driver. I knew we were in
good, capable and competent hands for the duration of
our trip. He is a true ‘Boy Scout’ driver - on time, prepared
and ready for anything. He phoned ahead to destinations,
gave door-to-door service, even ran back for repairs so we
would not be left on the side of the road with a breakdown
and 40 miserable people.
“As a culture, we don’t often take time to say thank you,
so THANK YOU Mears and Sam for a great trip. We look
forward to making the same arrangements next year when
we go to Lakeland.”
Core Values: Respect, Safety, Efficiency & Enthusiasm
Luxury Vehicle Chauffeur Carl Stephenson provided great
service to Ron DiLorenzo from Wheeling, WV:
“I want to thank your company for the wonderful service
you gave my family while vacationing at Disney. While
boarding our plane to depart for home, I noticed I had lost
my cell phone. I called everywhere I had been in hopes of
finding it.
“A special thanks to Carl for taking time to check his van
and discover my cell phone. He called my son (who
was listed on the phone). I couldn’t believe he sent it by
next-day mail to accommodate me. What a true gentleman
and fantastic Chauffeur, all of which is a reflection on your
company. Simply put, you are a class organization. Thank
you very much for everything.”
Core Values: Respect, Integrity & Enthusiasm
Isabelle Doin with HRG North America commended Hello
Florida! Account Executive Anne Laxson:
“This is our second year working with Hello Florida!. I
would love to go back to Orlando just to get to work with
Hello Florida! and Anne again. I can’t say enough about
her dedication to her clients. She really is fabulous to work
with (during the planning and on-site). Always prompt to
respond and is always up for a last-minute challenge! Every
individual we met from your team has been GREAT, not
just good. Thank you so much for helping make our event
a success!”
Core Values: Respect, Efficiency & Enthusiasm
City Cab Operations Manager Brian Roy passed along a
satisfied customer’s compliments for Checker Van Driver
Serge Telfort:
“Bill came from New York to see a medical specialist.
Serge transported Bill and his family to and from Florida
Hospital, and gave him excellent service. Bill says Serge
was a true gentleman and that he could not be more
satisfied with our service.”
Core Values: Respect & Enthusiasm
CUSTOMER COMMENTS
Cabot Tracey with Push Button Productions sends his
thanks to Sales Coordinator Teneisha Nance:
Dona M. Dickerson, Project Coordinator with HD Supply,
complimented Motor Coach Operator Max Mena:
“Thank you for the transportation your company provided.
It was exactly what we needed and worked out really well
for everyone at the event. You were a big help getting the
whole transaction figured out.”
“I wanted to let you know how great a job Max did for us!
He knew exactly where we were going and how to get
there. He came fully prepared and did not have to rely
on anyone else. He did a great job transporting us and
returning us safely! I wish more drivers were like him.”
Core Values: Enthusiasm & Efficiency
EXAMPLES OF EXCELLENCE
Luxury Vehicle Chauffeurs
Alberto Joa and Domingo
Rivera-Velez received a five-star
review from Mark J. Bendix,
President and COO of the Bama
Companies:
Core Values: Efficiency, Safety & Enthusiasm
Hello Florida! Account Executive Kelly Kruszewski and
Account Manager Melissa Klein made a great impression
on this customer:
“I want to extend my sincere appreciation for the fine job
you and your staff did as our destination management
company for our Circle of Champions sales incentive. We
had many compliments for all facets of the trip – the
airport transportation, the excursions and the dining events.
Melissa and her crew did a great job taking care of us and
being attentive at all the functions – very professional and
customer service oriented.
“I appreciate the role Hello Florida! played in making our
event a success and look forward to working with you in
the future if the occasion calls for it. If you need a
reference for a potential new client, please feel free to
use my name.”
Kelly Kruszewski adds:
“One of the nicest emails I have ever received. Thank you
Melissa for being such a rock star. I really appreciate all
that you do!”
Core Values: Respect & Enthusiasm
Jill Ashcraft with Automotive Finance Corporation praised
Hello Las Vegas! Account Manager Jacqueline Aviles and
Field Staffers Daryl Blakely and Tracie Gray:
“Thank you for everything you did to make our weekend
in Las Vegas a wonderful experience. Our folks raved about
the experience they had, and you and your team are responsible for that. We certainly appreciate everything you
did to make this weekend a huge success. Daryl and Tracie
did an outstanding job and I really appreciate your taking
the time to check-in with me to make sure all was going
well. Thanks again for everything!”
Core Values: Efficiency & Enthusiasm
Sales Coordinator Erin Leonhardt, Motor Coach Operators
Juan Fernandez and William Reardon and Hello Florida!
Field Staffer Joe Zulywitz received this note of thanks:
“Recently I had the opportunity
to be served by your company
while attending the McDonald’s
Global convention in Orlando.
The purpose of my note is to
share my experience with you
about the outstanding service I
received by two team members.
“I am very pleased with the service you and Mears have
given us. I was delighted to see your representative, Joe,
waiting for us with a big sign at baggage claim and leading
us to your motor coach. Both drivers were very nice,
helpful gentleman, and you have been very nice and
helpful, too. I will certainly plan on using Mears again for
such trips.”
“I was staying at Marriott Orlando World Center when
I first was served by Domingo Rivera-Velez. He took
me to Ritz Golf Course where I had a tee time. He
was extremely polite, respectful and service oriented.
During my stay of 4 days I had a full calendar of
events, meetings, and social obligations. When
Domingo dropped me off at the course, he asked if
I needed any additional rides and said he would be
willing to accommodate them. Knowing I had a tight
schedule over the next few days, I figured I would see
how reliable he was. I told him when my golf game
was going to be over and that I needed him to be
there promptly, as I had another event to attend but
needed to return to the hotel first.
Core Values: Respect & Enthusiasm
Barbara Allen with Frangus Elementary appreciated the
service provided by Motor Coach Operators Lois Turco
and Jeanne Pagliocca:
“I wanted to praise our drivers, Jeanne and Lois. They
were friendly, funny, and a pleasure to work with. Jeanne
was very helpful in helping decide the best time to return
from Legoland to ensure our arrival back at school. I know
many people take the time to complain, but I had to let
you know that these two ladies were awesome. We’ll be
requesting Jeanne and Lois again.”
Core Values: Enthusiasm & Respect
“This was the beginning of a busy week. Domingo
was there on time and ready with a friendly demeanor. That evening, I asked him if he would be
available, as I had to attend a cocktail reception and
a dinner at another location. Domingo shared that his
shift was over at 4 p.m. but that he would call a friend
who could handle the transportation that evening.
Domingo went out of his way to call Alberto Joa and
coordinate my transportation needs for me and my
business associates. He called to confirm the times
and even checked in later that evening to make sure
Alberto arrived on time. Over the next 4 days these
two individuals provided the highest level of service
for me and my business associates. They both were
outstanding representatives of your company and
were the most professional and service oriented drivers I have had.
Sales Coordinator Peggy Nance and Motor Coach
Operators Bruce Bauer, Mark Miller, Jeanne Pagliocca
and Alvaro Rudinger, Jr. were commended by a grateful
customer:
“Many thanks to you and Mears Transportation for
providing motor coaches (and a luggage truck) for this
year’s music travels. All trips went off without a glitch and
you have been a tremendous help with the contracts.
Without your help we would never leave the parking lot!”
Core Values: Efficiency & Enthusiasm
Paul Mears III received this complimentary note for Sales
Coordinator Teneisha Nance and Shuttle Van Driver John
McCammack:
“Thank you so very much for providing the Mears shuttle
van for our Lake Silver event. Your generous contribution is
greatly appreciated. Teneisha and John were wonderful to
work with. They were courteous, professional, friendly and
prompt. They were great representatives of Mears.”
Core Values: Respect, Efficiency & Enthusiasm
Sales Manager Ortancis Gaines received the appreciation
of Charlene Bordenick with Cryovac, Inc.:
“Ortancis, I want to thank you so much for making all
those changes on the ground transportation reservations!
You are a major key to the success of our annual meetings
each year at Bay Hill. Thank you not only for your expertise
in handling our transportation needs but also the
professionalism with which you handle it. You make
my job a lot easier.”
Core Values: Respect & Enthusiasm
“I travel extensively around the world with businesses
in Asia and Europe and use cars and drivers quite
often. These two individuals are at the top of my list
in terms of service, quality, flexibility, reliability and
generally nice people.
“I, too, am in the business of serving customers and
would want my people to act and serve customers the
way these two gentlemen served me.”
Core Values: Respect, Efficiency & Enthusiasm
M E A R S I N M OT I O N N E W S L E T T E R • July - August 2012
11
CUSTOMER COMMENTS
Sales Coordinator Jose Ulmos and Motor Coach Operators
Robert Bowers, Brian Cullaton, Kismet Diallo, Gary
McCreary and Tammy Shaw received this note of thanks
from Gary Mervis, Chairman and Founder of Camp Good
Days and Special Times:
“On behalf of all the children, young adults and women
who had the opportunity to participate in the Camp Good
Days and Special Times’ annual Florida trip, I would like
to thank you for your help in providing our motor coach
transportation.
Karyn Rizzo with SunLife had great things to say about
Program Manager Trish Kanner:
Sales Coordinator Janie Bascom received an “A+” from
Cornerstone Charter Academy:
“You were an amazing partner and friend, and I really can’t
thank you enough! From the minute I met you, I knew how
committed you were to making our program a success!
It ran flawlessly, as I knew it would. You went above and
beyond and I truly appreciate it. I took up so much of
your day but you continued to have a pleasant smile on
your face! I hope we get a chance to work together again.
Again, my sincerest gratitude.”
“Thank you for making the adjustment [we discussed]. It
is wonderful to work with such a reputable company that
clearly has integrity. In today’s world, that integrity shines!
We will definitely be using your company in the future. I
will recommend you to others as well!”
We would also like to recognize the following individuals
who received compliments from customers recently:
“The Mears motor coach transportation allowed for us to
all travel together and helped to make the trip special for
all those who attended. In addition, please know that all of
the drivers we had throughout our stay were very pleasant
and accommodating.”
Core Values: Respect & Enthusiasm
Core Values: Enthusiasm & Respect
“I wanted to let you know how much I appreciate the
driver. He called to let me know that he had found the
missing phone and brought it to the Marriott Resort. The
fact that he found it and returned it to the guest immediately is outstanding. AND he called me to let me know. I
wanted to recognize him for the outstanding guest service
he provided to this group! He deserves a gold star.”
Judy Campbell with Northern Blizzard Resources
expressed her appreciation of Hello Arizona! Director
of Business Development Kathleen Glenn and Account
Manager Rachel Bell:
“I have had so much positive feedback from our group on
how well they were looked after by Hello Arizona! on the
Phoenix trip. They said that everything ran so smoothly and
every small detail was taken care of.
“Thank you, Kathleen for recommending the Montelucia
and for your incredible assistance in putting all the events
together. Thank you, Rachel for bringing it all together and
making the event such a success.”
Core Values: Enthusiasm & Efficiency
Kathleen Reynolds, Wedding Coordinator with Disney’s
Fairy Tale Weddings, commended the service provided by
Limousine Chauffeur Ralph Roberts:
“Ralph was totally wonderful to work with. He was exactly
where he was supposed to be when he needed to be there.
I also liked how he knelt in front of the rear tire as the bride
got into the limousine so that her dress did not come in
contact with the rear tire and get dirty. Great attention to
detail and another WOW!”
Core Values: Respect & Enthusiasm
Hello Florida! Senior Account Executive Lisa BussardCompton, Creative Services Manager Cendy Knight and
Account Manager LeeAnne Littlefield earned this
compliment recently:
“A long overdue note of thanks to you, Cendy, and
LeeAnne for our wonderful event! I’m still receiving calls
on how beautiful it was.
“Over the years I have worked with numerous destintation
management companies, and you are, by far, the best! You
made our vision a reality in a very short period of time and
did it to perfection!
“I thoroughly enjoyed working with all of you. Thank you
for making my job so easy.”
Core Value: Enthusiasm & Efficiency
12
Amy Riendeau, Wedding Event Manager with Disney’s
Fairy Tale Weddings, appreciated the service provided by
Luxury Vehicle Chauffeur William Simpson:
Core Values: Respect, Efficiency, Integrity & Enthusiasm
Senior Sales Coordinator Rachel Bustamante and several
Motor Coach Operators received this message of gratitude
from Wendy Gray, Dreams Coordinator with Dreams
Come True:
“I am writing to say a great big thank you to you for all
your help and support with our recent group trip to
Orlando. As always, you arranged our coach transfers
perfectly and I cannot thank you enough for taking care of
this as well as arranging the airport transfers for the Gamble
family who were travelling back to the UK. We really
appreciate your being there. The group had a wonderful
time in Orlando and thoroughly enjoyed themselves.
“The drivers, as always, were first-class and couldn’t have
been kinder or more helpful. No wonder so many people
choose to travel with Mears.
A special “thank you” to the following Motor Coach
Operators who participated in various moves for this group:
George Blum
Luis Castro
Christian Clute
Oscar Delvalle
Dan Lawler
Bobby Love
Robert McGinty
Jane Martin
Jeanne Pagliocca
Corey Steff
Core Values: Respect, Efficiency & Enthusiasm
New Hello Arizona! Account Manager Jamie Britts was
thanked by a happy customer right out of the starting gate:
“Everyone was just great to deal with. It was really a
pleasant experience, in fact the best one since I have been
planning meetings and events for the past 10 years.”
Hello Arizona! Account Executive Brianna Moody adds:
“Jamie – great job! Kimberly from Brandt Tractor had a
great experience with us. Way to go on your first program
operated!”
Core Value: Enthusiasm
MEARS IN MOTION NEWSLETTER • July - August 2012
Core Values: Respect & Integrity
Heather Husom
Jeanine Ollarek
Michele Caruvana
Eti Itah
Robert Bowman
David Crawford
Charlie Kauffman
Roberto Lahens
Christopher Luckie
Rafael Malave Munoz
Merry Meyer
David Rhynard
Gustavo Vallejo
Derrick Wilson
Bruce Boulden
Linda Schwarz
NEWSLETTER CREDITS
Published bimonthly through the
teamwork of:
Cher Brutus, MDS Operations
Chris Earl, Safety
Joy Fleming, Employment
Rosemary Gates, Sales
Shannon Gravitte, Gov’t & Community Relations
Heather Husom, Hello Arizona!
Julie James, Training & Development
Kraige Jean, Motor Coach Operations
Bill Langbein, Print & Graphic Services
Julie Mezzina, Hello Florida! Orlando
Emily Nicolas, Hello Florida! Ft. Lauderdale
Lynn Pool, Training & Development
Jose Pujals, Print & Graphic Services
Cari Rubin, Human Resources
David Taitano, Taxi Training
Jim Ungvary, Human Resources
Heidi Ziegler, MDS Operations
Melissa Zorko, Hello Las Vegas!