to the Passenger Terminal EXPO 2015

Transcription

CONFERENCE PROGRAMME
10 / 11 / 12 MARCH 2015
PORTE de VERSAILLES, PARIS
The world’s leading international
airport terminal exhibition & conference
FINAL EDITION
3,500+ ATTENDEES
320+ EXPERT SPEAKERS
160+ EXHIBITORS 90+ COUNTRIES
13 CONFERENCES 3 DAYS 1 EVENT
CONFERENCE | EXHIBITION | AWARDS | RECEPTIONS | NETWORKING
OFFICIAL HOST AIRPORT AUTHORITY
OFFICIAL INDUSTRY ENDORSER
SKYTRAX WORLD AIRPORT AWARDS
w w w.pa s s enger t er minal-e x po . c om
WELCOME
WELCOME TO PASSENGER TERMINAL CONFERENCE 2015!
We hope that you enjoy your time with us at the conference!
PLEASE WEAR YOUR DELEGATE OR SPEAKER BADGE
WHERE IT CAN BE CLEARLY SEEN AT ALL TIMES!
You can only enter the conference rooms wearing a DELEGATE
(on your chosen days) or SPEAKER badge. Please wear it in a
visible place, ready for it to be scanned at conference room doors.
Opening hours
DAY
REGISTRATION
CONFERENCE
EXHIBITION
10.03.15
08:00hrs-18:30hrs
08:45hrs-17:35hrs
10:00hrs-18:30hrs
11.03.15
08:00hrs-18:30hrs
09:00hrs-17:35hrs
10:00hrs-18:30hrs
12.03.15
08:00hrs-15:00hrs
09:00hrs-13:25hrs
10:00hrs-15:00hrs
2016 SPEAKING OPPORTUNITIES
Work will begin immediately on securing new speakers and topics for next year’s
conference in Cologne. If you or your organisation would like to participate as a speaker in
the conference next year, please contact:
Janine McEvilly, Conference Director, at janine.mcevilly@ukipme.com
TOPICS WILL INCLUDE:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design,
Planning & Development - Middle East & Asia • Aviation Security, Border Control & Facilitation •
Baggage Processing, Tracking & Identification • Commercial Development, Retail & Media • Customer
Service & Passenger Experience • Energy, Environmental Issues & Sustainability • Increasing Airport
Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing, Check-In &
Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
15 - 17 MARCH 2016
Köln Messe / Cologne / Germany
w w w. pa s s enger t er minal-e x po . c om
Room
8 ( Europe )
WELCOME
WELCOMETO
TOPASSENGER
PASSENGERTERMINAL
TERMINAL
CONFERENCE
CONFERENCE
2015!
2015!
Located at the front of the
Room 8
( Europe )
hall
We
Wehope
hopethat
thatyou
youenjoy
enjoyyour
yourtime
timewith
withususexhibition
atatthe
theconference!
conference!
Entrance to Conference
Room 7, upstairs
Day 1 – Tuesday 10 March 2015
ROOM 5 Airport Cities & Transport Connections
ROOM 4 Airport Design, Planning &
Development
ROOM 7 Aviation Security, Border Control &
Facilitation
Room 5
ROOM 3 Commercial
Development,
You
Youcancan
only
onlyenter
enterthetheconference
conferencerooms
roomswearing
wearinga DELEGATE
a DELEGATE
Concessions, Retail & Media
(on(onyour
yourchosen
chosen
days)
days)ororSPEAKER
SPEAKERbadge.
badge.Please
Pleasewear
wearit itinina a
ROOM 2 Customer
Service
& Passenger
Experience
visible
visible
place,
place,
ready
ready
for
for
it
it
to
to
be
be
scanned
scanned
at
at
conference
conference
room
roomdoors.
doors.
ROOM 1 Energy, Environment & Sustainability
ROOM 8 Management & Operations
ROOM 6 Passenger Processing: Bag Drop,
Opening
Openinghours
Check-in
& hours
Self-Service
PLEASE
PLEASEWEAR
WEARYOUR
YOURDELEGATE
DELEGATEORORSPEAKER
SPEAKERBADGE
BADGE
WHERE
WHEREITITCAN
CANBEBECLEARLY
CLEARLYSEEN
SEENATATALL
ALLTIMES!
TIMES!
Room 6
Entrance to conference rooms
Room 3
Speaker
room
Day 2 – Wednesday
2015
DAYDAY11 MarchREGISTRATION
REGISTRATION
CONFERENCE
CONFERENCE
Room 4
EXHIBITION
EXHIBITION
ROOM 1 Airport Cities & Transport
10.03.15
10.03.15
08:00hrs-18:30hrs
08:00hrs-18:30hrs 08:45hrs-17:35hrs
08:45hrs-17:35hrs 10:00hrs-18:30hrs
10:00hrs-18:30hrs
Connections
ROOM 4 Airport Design,
Planning
&
11.03.15
11.03.15
08:00hrs-18:30hrs
08:00hrs-18:30hrs 09:00hrs-17:35hrs
09:00hrs-17:35hrs 10:00hrs-18:30hrs
10:00hrs-18:30hrs
Development
ROOM 5 Airport Design,
Planning08:00hrs-15:00hrs
&08:00hrs-15:00hrs 09:00hrs-13:25hrs
12.03.15
12.03.15
09:00hrs-13:25hrs 10:00hrs-15:00hrs
10:00hrs-15:00hrs
Development - Middle East & Asia
ROOM 7 Aviation Security, Border
Room 1
Control & Facilitation
ROOM 3 Commercial Development,
Room 2
ROOM 2 Customer Service & Passenger
Experience**
ROOM 8 IATA Day
ROOM 6 Technology, Systems Integration,
Work
willbegin
beginimmediately
immediatelyononsecuring
securingnew
newspeakers
speakersand
andtopics
topicsfor
fornext
nextyear’s
year’s
ITWork
& ITCwill
2016
2016SPEAKING
SPEAKINGOPPORTUNITIES
OPPORTUNITIES
Room 7
( Océanie )
conference
conferenceininCologne.
Cologne.If Ifyou
youororyour
yourorganisation
organisationwould
wouldlike
liketotoparticipate
participateasasa aspeaker
speakerinin
Day 3 – Thursday 12 March 2015
the
the
conference
conference
next
next
year,
year,
please
please
contact:
contact:
ROOM 4 Airport Design, Planning &
Development
Janine
Janine
McEvilly,
McEvilly,
Conference
ConferenceDirector,
Director,
atatjanine.mcevilly@ukipme.com
janine.mcevilly@ukipme.com
Specialist
sub-sessions will include:
ROOM
3 Commercial
Development,
*Facilities Management & Maintenance
**Ageing Passengers & PRMs
ROOM 2 Customer Service & Passenger
TOPICS
TOPICSWILL
WILLINCLUDE:
INCLUDE:
***Crisis & Disaster Planning
Experience
ROOM
1 Economics,
Investment
&Connections
Financing
Airport
Airport
Cities
Cities&&Transport
Transport
Connections• •Airport
AirportDesign,
Design,Planning
Planning&&Development
Development• •Airport
AirportDesign,
Design,
Schedule subject to change
ROOM 5 Increasing Airport Capacity
Planning
Planning
&
&
Development
Development
Middle
Middle
East
East
&
&
Asia
Asia
•
•
Aviation
Aviation
Security,
Security,
Border
Border
Control
Control
&
&
Facilitation
Facilitation
••
ROOM 8 Management & Operations*, ***
Baggage
Baggage
Processing,
Processing,
Tracking
Tracking
&
&
Identification
Identification
•
•
Commercial
Commercial
Development,
Development,
Retail
Retail
&
&
Media
Media
•
•
Customer
Customer
ROOM 6 Passenger Processing: Baggage
Handling,
& IDs Experience
Service
Service&Tracking
&Passenger
Passenger
Experience• •Energy,
Energy,Environmental
EnvironmentalIssues
Issues&&Sustainability
Sustainability• •Increasing
IncreasingAirport
Airport
C.E.F.
A.I.
Ext.
Asc.
Capacity
Capacity• •Management
Management&&Operations
Operations(inc.
(inc.ACDM,
ACDM,ATC
ATC&&TAM)
TAM)• •Passenger
PassengerProcessing,
Processing,Check-In
Check-In&&
Self-Service
Self-Service• •Facilities
FacilitiesMaintenance
Maintenance&&Management
Management• •Technology,
Technology,Systems
SystemsIntegration,
Integration,ITIT&&ICT
ICT
gt.
gt.
PS
C.S.
CONFERENCE DINING AREA
Ext.
Commande
extracteur
A.I.
1090
1085
1080 1075
1070
1065
2120
2115
2090
2110
2092
2085
2075
2080
5112
2105
2102
3120
2100
2095
3105
2070
3080
3110
3108
3085 3090
3070 3065
4090
4085
3100 3095
4075
3060
4065
4080
4070
5100
4060
5111
5105 5107
5110
4062
ROOM 8
(EUROPE)
2130 2135
2125
1100
5075
6166 6164
6140
6160 6162
6130
6120 6125
5095
5102
5090
5106
5080
5085
5070
5065
6135
6105
6085
8080
7100
7085
7095
7080
7070
8070
8065
8060
8050
7060
8040
6090
TAI
2065
Ext.
1060
PS
5055
2060
1055
3035
3050
4040
4045
Asc.
7050
8030
6075
5037
1040
2055
REGISTRATION
1035
1030
2045
Commande
porte
1015
1000
1010
2000
2050
2046
3030
2020
2030
2010
2012
Venant
Venant
Sous-sol
Sous-sol
Asc.
Vers
Niveau 2
3020
2035 2040
3000
3005
3025
3015
3010
4030
4020
4010
4035
4025
4026
4024
4015
VISITOR RELAXATION AREA AND SNACK BAR
SPEAKER
ROOM
15
15--17
17MARCH
MARCH2016
2016
6080
7040
Entrance to conference rooms
CLOAKROOM
1045
Main
Entrance
6082
5045
5040
5050
2062
PARIS EXPO
EXHIBITOR
SERVICE
CENTRE
CONFERENCE ROOMS
galerie technique
Accès
r
WELCOME
WELCOME
CONFERENCE MAP
5038
5034
5035
6068
6060
6066
7030
8020
Köln
KölnMesse
Messe/ /Cologne
Cologne/ Germany
/ Germany
5036
5010
5000
Venant
Sous-sol
5031
5025
5028 5030
5020
5022
5008
5005
Venant
Sous-sol
Asc.
6040
6000
6065
6033 6045
7015
7020
6030 6032
7005
7010
8005
6020
7000
7002
8000
CONFERENCE COFFEE AREA PRESS
AREA
Vers
Niveau 2
wwwww.w.papas s senger
engert er
t erminal-e
minal-ex xpopo. c. com
om
8010
CONFERENCES AT A GLANCE
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE & EXPO 2015 - OPENING ADDRESS
Augustin de Romanet, Chairman & CEO, Aéroports de Paris, France
PAGE
Speaker gallery
04
DAY 1 - TUESDAY 10 MARCH 2015
Airport Cities & Transport Connections
10
Airport Design, Planning & Development
11
Aviation Security, Border Control & Facilitation
Commercial Development, Concessions, Retail & Media
13
15
Customer Service & Passenger Experience
17
Energy, Environment & Sustainability 19
Management & Operations
20
Passenger Processing: Bag Drop, Check-in & Self-Service
22
DAY 2 - WEDNESDAY 11 MARCH 2015
Airport Cities & Transport Connections 24
26
Airport Design, Planning & Development - Middle East & Asia
28
Aviation Security, Border Control & Facilitation
30
Commercial Development, Concessions, Retail & Media
32
34
IATA Day
36
Technology, Systems Integration, IT & ICT 37
DAY 3 - THURSDAY 12 MARCH 2015
39
Commercial Development, Concessions, Retail & Media 40
41
Economics, Investment & Financing
42
Increasing Airport Capacity
43
Management & Operations
45
Passenger Processing: Baggage Handling, Tracking & IDs
46
1
2015 SKYTRAX WORLD AIRPORT AWARDS
11 March
2015
The Skytrax WORLD AIRPORT AWARDS are the most prestigious and coveted awards to recognise product and
service quality across the world’s airport industry.
The synergy between the two events (PTX and WAA) creates the perfect location, atmosphere and audience for
the awards, and so we are very pleased to announce that the 2015 WORLD AIRPORT AWARDS will be held at
Passenger Terminal EXPO 2015 on 11 March 2015!
OPEN TO ALL ATTENDEES
The ceremony will once again be in a
relaxed and informal setting, bringing
together key airport industry personnel
from around the world, and allowing time
to network and chat with friends and
colleagues while enjoying the
drinks on offer to everyone.
FOR MORE INFORMATION VISIT OUR WEBSITE
www.passengerterminal-expo.com
2
2
w w w.w or ldair por t a war
ds . c om
YOUR CONFERENCE AMENITIES
FOR CONFERENCE DELEGATES & SPEAKERS
All of these are included in the day/s you register for the conference:
ALL CONFERENCES
REFRESHMENTS AT BREAKS
PASSENGER TERMINAL
EXPO EXHIBITION
ON ARRIVAL PRECONFERENCE COFFEE
Passenger Terminal CONFERENCE
in Rooms 1 to 8
In the Exhibition Hall
(All three days) in the exhibition hall
Inside the Conference Area
and room 8 (Europe)
OPENING DAY PARTY
LUNCH AND REFRESHMENTS
Exhibition hall
SKYTRAX WORLD
AIRPORT AWARDS
in the exhibition hall
CONFERENCE PROCEEDINGS WEBSITE
Soon after the event you will recieve an
email with the website address & your
unique username and password!
FREE CLOAKROOM
Main foyer to
the Exhibition Hall
FREE SHUTTLE BUS
To and from the airport (CDG)or
railway station (Gare du Nord)
VISITOR MEETING &
RELAXATION AREA
Conference Dining in the exhibition
hall lower level and upper level
(via stairs in main foyer)
Exhibition hall
FREE WIFI
ACCESS TO PRESENTATIONS
FOLLOWING THE CONFERENCE*
Secure website
See presentation SYNOPSES,
speaker BIOGRAPHIES and our
unique "WHAT THE AUDIENCE WILL
LEARN" on our website!
Look out for our
QUESTIONNAIRE in your email
on 12th March! Keep a note of
YOUR favourite speakers!
*Subject to speaker permission, following the conference
3
SPEAKER GALLERY
A Nithyanand, Chief
Commercial Officer,
GMR Airports Ltd
Abdullah Al Kalbani,
Head of Strategic
Planning and Projects,
Royal Oman police
Abraham Kuruvilla, Vice
President, Bangalore
International Airport
Adil Raïhani, Senior
Vice President Center
Management, Vienna
Airport
Al Lyons, Senior Vice
President - Firmwide
Leader Information
Technology & Electronic
Systems, HOK
Alaistair Deacon, Chief
Aviation Technologist,
Lockheed Martin
IS&GS
Alan Howell, Senior
Airport Architect,
Metropolitan Airports
Commission, MSP
Alan Lamond,
Aviation Director,
Pascall+Watson
Alessandro Fidato,
Director Infrastructure
Development & Flight
Operations, Ge.S.A.C.
SpA
Alexander Larisch,
Project Director,
Fraport AG
Alexander Pfurr, Chief
Executive Officer,
ThyssenKrupp Access
Solutions / OU Passenger
Boarding Bridges
Ali Salehabadi, Senior
Manager Web &
Mobility Competence
Centre, Aéroports
de Paris
Ali Bora Isbulan,
General Manager, TAV
Operation Services
Allan Young, Assistant
Director, Airport
Development, IATA
Allen Laínez, Airports
Training Director, Copa
Airlines
Alonso Franco Vega,
Lieutenant, Head of
Guardia Civil Operative
Section at Barcelona
Airport, Guardia Civil (Law
Enforcement Agency)
Amir Mann, Partner,
Amir Mann Ami
Shinar Architects and
Planners
Anders Nielsen, CIO
Project & Development,
Billund Airport
Andrew Evans,
Technical Director, URS
Ann Crook, Director of
Aviation, Elmira Corning
Regional Airport
Antoine Legros, Project
Manager - Innovation,
Aéroports de Paris
Antoine Rostworowski,
Director, Industry
Relations, Aéroports de
Montréal
Art Kosatka, CEO,
TranSecure Inc
Augustin de Romanet,
Chairman & CEO,
Aéroports de Paris
Ayce Celikel, Managing
Director, Envisa
Ayham Shakra, Founder,
Cabmix
Beau Vanderford,
Airport Manager, Copa
Airlines
Benjamin Perret,
Communications
Director, Aéroports
de Paris
Benny Lim, Vice
President, Certis CISCO
Aviation Security
Pte Ltd
Berk Albayrak, Chief
Operational Officer,
Sabiha Gökçen
Investment, Construction
and Operation Inc.
Beverly Lewis, Eastern
Region Compliance
Manager, Alaska
Airlines
Biju Hameed, Head of
Information Security
and Compliance, Dubai
Airports
Brad Miller, Corporate
Development Director,
Manchester Airports
Group
Brett Bain, Manager,
Parking and Ground
Transportation,
Edmonton International
Airport
Brian Engle, Director
of Customer Services,
Greater Orlando
Aviation Authority
Brian Harris, PhD
Researcher, Police
Scot land / University of
St Andrews
Brian Ryks, Executive
Director, Gerald R. Ford
Candace McGraw, CEO,
Cincinnati/Northern
Kentucky International
Airport
Carlos Amigo, Project
Director, Ineco/Project
Manager for Kuwait
International Airport,
Ineco
Carolina Ramirez,
Director - Security, IATA
Catherine Mayer, Vice
President, SITA
Chad Nixon, Senior Vice
President, McFarland
Johnson
Charles Marshall,
Utilities Manager,
Hartsfield-Jackson
Atlanta International
Airport
Charles Telitsine, ParisOrly West Terminal
de Paris
Chelsey Hsieh, Staff,
Taoyuan International
Airport Corporation
Chi-Kee Ng, Executive
Director, Airport
Operations, Airport
Authority Hong Kong
Choon Siong Lim,
Manager, Changi
Airport Group
(Singapore) Pte Ltd
Chris Chalk, Aviation
Practice Leader, Mot t
MacDonald
Christian Rot h, CEO,
Beontra
Christoph Oftring, Sales
Manager, Crisplant AS
Christopher Baldwin,
Gatwick Connect Lead,
Gatwick Airport
Christopher Donahue,
Design Manager, URS
Corporation
Chui-lung Chang, Chief
Engineer, Taoyuan
Corporation
Colin Spear, Assistant
Director Airport
Development, IATA
4
Damien Breier, Vice
President, BNP
Associates Inc
Damien Kobel,
Managing Director,
DKMA
Daniel Castagnet,
Special Airport Systems
Director, ADPI
Daniel Masling, Senior
Project Manager, TÜV
Rheinland Consulting
Daniel Riley, Chief
Operating Officer,
Modern Survey, Inc.
Danielle de Sá
Quirino Costa, Airport
Construction Planning
Manager, Infraero
Dave LaPorte, Senior
Vice President Airport Infrastructure
Management, Denver
Davesh Shukla, CIO,
Delhi Indira Gandhi
David Stewart, Head of
Airport Development,
IATA
David Tomber, Aviation
Planning Program
Manager, Port of
Seattle
David G Holm,
Architect Director, Cox
Architecture
Denis Huet, Senior
Expert, Eurocontrol
Dennis Lorenzo, Senior
Manager Baggage
Systems, Copa Airlines
Didier Hamon, Group
Secretary General,
Aéroports de Paris
Diederik Lebbink,
Operations Manager,
Aviapartner
Diego Alonso Tabares,
Senior Engineer, Airport
Operations, Airbus SAS
Dominique Chavanne,
Airport Planning
de Paris
Douglas Stolls, Manager
of Guest Relations
/ Central Baggage /
IAP Airports, Virgin
America
Dounia Alno, Head of
Branding & Design,
Aéroports de Paris
Edgar Beugels,
Director Research &
Development Unit,
Frontex
Elisabeth Le Masson,
Member of the Board
of Directors Hubstart
Paris, Aeroports
de Paris
Elizabeth Leavitt,
Director, Aviation
Planning &
Environmental Services,
Port of Seattle
Elliott Black, Director,
Office of Airport
Planning and
Programming, Federal
Aviation Administration
Elzer (Jack) van der
Merwe, CEO, Gautrain
Management Agency
Emad Muhanna,
Programme Director,
Government and
Security, SITA
Emanuel Fleuti, Head of
Environment, Flughafen
Zürich AG
Emre Serpen, Head
of Global Airports
Practice, Wipro
Technologies
Eric Bernard, CEO,
Visioglobe
Eric Kaler, Director
of Security, Hawaiian
Airlines
Eric Peterson, Terminal
Planner/Designer,
Principal, Alliiance
Eric Tan, Vice President,
Changi Airports
International
Eric Youngquist, Senior
Manager - Corporate
Real Estate, United
Airlines
Erick Bourai, Head of
Aviation Security Policy,
Aéroports de Paris
Etienne van Zuijlen,
Managing Director,
e10CDM Aviation
Consultancy
Fabienne Speck,
Customer Service
Academy General
Manager, Aéroports
de Paris
Francis Barich, Principal
Consultant, Barich Inc
François Cangardel,
de Paris
Frank Belote, Vice
President, Doppelmayr
Gary Warren, Vice
President - Planning,
Development and
Environment,
Metropolitan Airports
Commission
Gavin Payne, Business
Change Manager,
Heathrow Airport
Gediminas Almantas,
CEO, SE Lithuanian
Airports
Georgios Kontos,
Regional Cycling Officer,
Regional Authority
FrankfurtRheinMain
Geraldine Lundy,
Passenger Accessibility
Manager, Virgin Atlantic
Airways
Gerard Geurtjens,
Director A Pier &
Terminal, Schiphol
Group
Giorgio Medici, Head
of Customer Care, SEA
Aeroporti di Milano
Giovanni Russo,
Head Planning &
Engineering, Zurich
Airport LTD
Graham Boaler,
Business Development
Director, Schneider
Electric
Graham Bolton,
Director, Arup
Graham Earl, Head of
Asset Management
Strategy, Heathrow
Airport
Guðmundur Daði
Rúnarsson, Deputy
Terminal Director,
Keflavik International
Airport
Guido Peetermans,
Project Manager, Smart
Security, IATA
Hans Brattström, Senior
Regional Planner,
Stockholm County Council,
Growth, Environment and
Regional Planning
Harald Jentsch,
Capability Manager
Explosives Detection
Systems, Smiths
Detection
Harris Markopoulos,
Athens Station
Manager, Aegean
Airlines
5
SPEAKER GALLERY
Hemant Mistry,
Director, Airports and
Fuel, IATA
Hendrik Orsinger, Head
of Airport Planning,
Pascall+Watson
Henrik Littorin, Senior
Analyst, Swedavia AB
Henrik Rothe, Creative
Director/Senior
Lecturer, Leit-Werk/
Cranfield University
Hiosvany Muina, North
America Regional
Manager Airports, Copa
Airlines
Hiroki Kitabayashi,
Director, Office of
International Relations and
Business Development,
New Kansai International
Airport Company Ltd
Hlynur Sigurdsson,
Director Terminal
Operations, Keflavik
Airport, Isavia
Hugh Best, Project
Manager, Fast Travel
Programme, IATA
Hui Fen Eileen Tan,
Manager, Changi
Airport Group
Hunter Fulghum,
Principal Consultant,
Arts & Engineering
PLLC
Ian Kew, Chief Executive
Officer, Northern
Territory Airports
Ihab Osman, SVP/Chief
Technology Officer,
Ross & Baruzzini Inc
Ina Eldoy, Head of
Marketing and Brand
Management, Avinor AS
Ivan Tan, Senior
Vice President,
Corporate & Marketing
Communications,
Changi Airport Group
Ivonne Gamboa,
Director, Terminal
Connectivity Program,
Calgary Airport
Authority
J Lee Glenn, Director
of Aviation Design,
HKS Inc
Jacqueline Yaft, Deputy
Executive Director of
Operations, Emergency
Management and
Maintenance, Los Angeles
World Airports
Jacques Follain,
Directeur Général
Délégué, Aéroports de
Paris Management
James Berry, Global
Aviation Director,
Woods Bagot
James Burke,
Managing Principal, JJB
Associates
James Date,
Development manager,
Gatwick Airport Ltd
James Ingram, Director,
DKMA
James Thong, Senior
Vice President, Changi
Airports International
Jan Poulsen, Business
Development, DSG
Systems AS
Jean Salomon, Principal,
JSCP
Jelmer van der Meer,
Project Manager, NACO
Jeremy Corfield,
Director, Concession
Planning International
Australia Pty Ltd
Jim Robinson, Strategic
Aviation Advisor, Arup
Jim Slevin, Aviation
Managing Director,
Human Recognition
Systems
Joanne Hodson, IT
Manager, Birmingham
Airport
Joanne Paternoster,
CEO, Butterfly
Consulting LLC
Joe Lopano, CEO, Tampa
John Ceulers, Support
Manager Operations,
Brussels Airport
John Deffenbaugh,
Head of Terminal
Transformation,
Aberdeen International
Airport Limited
John McCarthy, Vice
President of Cyber
Security, Servicetec
John Mok, Principal Aviation, JACOBS
John Newsome,
Director of Information
Technology, Greater
Orlando Aviation
Authority
John Seely, technology
projects manager, DAA
John Trupiano,
Associate Principal &
Architect, Corgan
Jonathan Branker, PhD
Candidate, George
Washington University
Juergen Barthel,
Director Sales &
Marketing, Delair Air
Traffic Systems GmbH
Jurgen Renner, Manager
– Consulting | Airport,
Passenger, Cargo and
Security (APCS), IATA
Justin Aldred, Senior
Project Manager,
Gatwick Airport Ltd
Karl Lyndon, Director,
BuroHappold
Engineering
Karthi Gajendran,
President, Airport
Developments, GVK
Katsuhiro Yamaguchi,
Executive Officer,
Corporate Strategy, New
Kansai International
Airport Company Ltd
Kavaragu Mtambuzi,
DOT Compliance
Analyst, Virgin America
Ken Greene, Deputy
Manager for Airport
Operations, Denver
Ken Yoshioka, Assistant
Director, Office of
International Relations and
Business Development,
New Kansai International
Airport Company Ltd
Kenichi One, Manager,
Finance Department,
Narita International
Airport Corporation
(NAA)
Kentaro Kimura,
Assistant Manager,
Japan Airport Terminal
Co Ltd
Kevin Hightower, Chief
Technology Officer,
Lockheed Martin
Kevin O’Sullivan, Lead
Engineer, SITA Lab
Kevin Robins, Director
- Engineering, Salt Lake
City Department of
Airports
6
Kiran Merchant, CEO,
DY Consultants
Kristian Durhuus,
COO, Copenhagen
Airports AS
Kristina Dores,
DPM (Biometrics,
Backscatter &
Screening Operations),
Xator Corporation
Lars Redeligx, Chief
Commercial Officer,
Brussels Airlines
Lars Birger Salvesen,
Deputy County Mayor,
Akershus County
Council
Lasse Kivinen, Project
Manager, Laurea
University of Applied
Sciences
Laurel Van Horn,
Director of
Programmes/
Editor, Open Doors
Organization
Laurent Tiaffay, Head of
Marketing Department,
Aéroports de Paris
Lawrence Studdiford,
National Aviation
Systems Practice
Leader, URS
Corporation
Léa Bodossian,
Secretary General,
Airport Regions
Conference
Lee Lawrence,
Managing Director,
Qeema Infrastructure
Partners
Lian Zhang, Manager,
Consulting, Airport
Passenger Cargo and
Security, IATA
Lionel Ohayon, Founder
and CEO, ICRAVE
Majidah Hashim,
Project Manager,
Netherlands Airport
Consultants
Marc Series, Director
Infrastructure &
Communication
Services, Dubai
Airports
Marcel Dreef, Director
Aviation Planning
Solutions, Quintiq
Marcelo Mota, director
of Operations & COO,
Aeroportos Brasil
Viracopos SA
Marcia Austin,
Manager, Recruitment
Operations, Alaska
Airlines
Maria Julia Poratelli,
Planning Manager,
Aeropuertos Argentina
2000
Mario Diaz, Director
of Aviation, Houston
Airport System
Mario Luiz Ferreira De
Mello Santos, President
Director, Aeroquip Equipment and Airport
Operations Ltd
Marion White, Senior
Principal, HOK
Mark Adamson,
Managing Director,
DKMA
Mark Croudace,
Aeronautical
Operations Manager,
Auckland Airport
Mark Molen, Executive
Director Aviation
Architecture, AECOM
Mark Otsea, Senior
Project Manager, HOK
Mark Stokes, Business
Unit Manager, Brock
Solutions
Markus Clabian, Senior
Engineer, AIT Austrian
Institute of Technology
Markus Nuppeney, Head
of Section, Federal
Office for Information
Security (BSI)
Mathieu Blondel,
Principal, Arthur
D. Little
Mathieu Daubert, Retail
de Paris
Matthew Horobin,
Senior Manager, Digital
Media, Dubai Airports
Matthew John Cornwall,
Air Traffic Services
Business Manager,
Ineco
Maximillian Ferreira,
Air Traffic Controller,
Federal Aviation
Administration
May Miriam Salomon
Køster, Senior
Masterplanner,
Copenhagen Airports
Mazhar Butt, Head
of Development Passenger Experience,
Dubai Airports
Mehmet Necdet
Buyukbay, Technical
Manager, TAV Izmir
Mehrdad Parsad,
Architect, Stantec
Architecture Ltd.
Michael Doucette,
Deputy Executive
Director, Los Angeles
World Airports
Michael Eggenschwiler,
Chief Executive Office,
Hamburg Airport
Michael Healy, Vice
President, Infrastructure
& Commercial
Development, Halifax
Authority
Michael Jarvis, Manager
Planning, Melbourne
Airport
Michael Martin, Senior
Vice President, DAA
International
Michael Persson
Gripkow, Chief
Commercial &
Marketing Officer,
Swedavia
Michael Zaddach, Senior
Vice President Service
Division Information
Technology, Flughafen
München GmbH
Michel Ricaud, Quality
Director - Paris Orly,
Aéroports de Paris
Michele Miedico, Head
of Engineering and
Planning, Ge.S.A.C. SpA
Mike Brown, Senior
Planner, Vancouver
Airport Authority
Milda Manomaityte,
Director, Global AirRail
Alliance
Miquel Angel Piera,
Professor, Universitat
Autònoma de Barcelona
Mohamed Al Binfalah,
Chief Executive Officer,
Bahrain Airport
Company
Muhsin Tamer Özdemir,
Manager (Construction
and Corporate Assets),
Undersecretariat for
Defence Industries
Naiara Cristina Silva,
Civil Engineer, Infraero
Namiko Andoh,
Assistant, Japan Airport
Terminal Co Ltd
7
SPEAKER GALLERY
Nancy Stern, In-House
Architect Vancouver
Airport Authority,
Vancouver Airport
Authority
Nektarios Psycharis,
Supervisor Business
Intelligence, Athens
Nick Porter, Director,
General Manager,
Vanderlande Industries
UK Ltd
Niels Marcus Pedersen,
CEO, Marcus Pedersen
Nimrod Halfon, Director,
Four Winds Interactive
Noam Maitless,
Associate Vice
President, RTKL
Associates Inc
Norbert Koch, Dipl.-Ing.
Regierungsbaumeister
Architect BDA, K+P
Architekten und
Stadtplaner, Koch • Voigt •
Zschornack
Normand Boivin, Chief
Operating Officer,
Heathrow Airport,
Heathrow Airport
Limited
Olivier Althuser, Head of
Customer Satisfaction
and Innovation Leader,
Aéroports de Lyon
Olivier Touret, Market
Manager, Morpho
Paolo Sgroppo,
Operations Director,
Bologna Airport
Patricia Ryan,
Director of Business
Development Airports, Metalsmiths
Sterling
Patrick Jeantet, Chief
Operating Officer,
Aéroports de Paris
Paul Behnke, Senior
Associate, Aviation
Strategies International
Paul Mewett, Director,
Innovative Travel
Solutions, Vancouver
Airport Authority
Paul Neal, President
Designate, International
Air Rail Organisation
Paul Shank, Chief
Engineer, Md Aviation
Administration/BWI
Airport
Paulo Roberto Certo
Fernandes Afonso,
Coordinator, Civil
Aviation Secretariat
of Brazil
Peter Brockwell, IT
Business Partner
Airside Operations and
Baggage, Heathrow
Airport Limited
Peter Chambers, Group
Head Asset Care, Dublin
Airport
Peter Knudsen, CEO,
BLIP Systems
Peter Louden, Chief
Operating Officer,
Doddle Parcel
Service Ltd
Peter Mayerhofer,
Masterplan
Coordination
Operations, Vienna
International Airport plc
Peter Mohn, CEO,
m1nd-set
Peter Moore,
Development Director
- Airport Design, Dubai
Airports
Peter SerVaas,
President and Cofounder, DoubleMap
Peter Spurway, Vice
President, Airport
Experience, Halifax
Authority
Philipp Ahrens, Director
Projectteam Satellite,
Terminal 2 Management
Company Munich
Airport
Philippe Bosc, ADPM
Project Director/MATAR
Acting CEO, PPMDC/
MATAR/Aéroports de
Paris Management
Philippe Martinet, Chief
Information Officer,
Aéroports de Paris
Pieter van der Horst,
Senior Airport City and
Real Estate Developer,
Amsterdam Airport
Schiphol
Rachel Burbidge, Policy
Officer: Environment
and Climate Change,
Eurocontrol
Rachel Crowley, Head
of Corporate Relations,
Brisbane Airport
Corporation
Rachel Kenny, Senior
Planner, Fingal County
Council
Rafael Schvartzman,
Regional Vice
President, Europe, IATA
Ralf Gaffal, VP
International Business,
Munich Airport
Reinhard Zeiler, General
Manager, On-Block
GmbH
Renaud Irminger,
Director, SITA Lab
René Marey, Senior
Airport Architect,
NACO, Netherlands
Airport Consultants
Rian Burger, Principal,
Airport Sector Leader
Canada East, Stantec
Architecture Ltd
Rich Davis, Managing
Director - Global
Security, United Airlines
Richard Brown,
Managing Director,
North Star Consultancy
Richard Duncan,
Assistant General
Manager, Public Safety
and Security, HartsfieldJackson Atlanta
Richard Gammon,
Firmwide Director
– Aviation +
Transportation, HOK
Richard Rinkens,
Coordinator Biometrics,
European Commission
Rick Blatstein, CEO, OTG
Rikke Mølgaard, Sales
and Marketing Director,
Aalborg Airport
Robbin Otter, Manager
e-Invoicing Airport &
ANSP, IATA
Robert Chicas,
Firmwide Director
– Aviation +
Transportation, HOK
Robert McKinley,
Aviation Operations
Specialist, Fidato Corp
Robert Wigington,
President & CEO,
Metropolitan Nashville
Airport Authority
Robert W. Kastelitz,
Deputy Manager of
Aviation & CIO, Denver
Roberto Castiglioni,
Chair - Airport Experience
Working Sub Group,
easyJet Special Assistance
Advisory Group
Roddy Boggus, Senior
Vice President /
Aviation Director /
Global Market Leader,
Parsons Brinckerhoff
8
Roger Wilson, Director,
Chapman Taylor LLP
Ronald Augustin,
Deputy Senior Vice
President Security
Services, KLM Royal
Dutch Airlines
Rosemarie Rawson,
Master Professional,
Transystems
Ryan Marzullo,
Program Director, JFK
Redevelopment, Delta
Air Lines
Sang J Ahn, Director of
Concession 1, Incheon
Corporation
Satyaki Raghunath,
Principal, Infrastructure
+ Economic
Development Ltd
Scott Michael Tumolo,
Principal Consultant,
LeighFisher, Inc.
Sean Loughran,
Long-Range Planning
Manager, Port of
Portland
Sébastien Couturier,
Innovation Senior
Manager, Aéroports
de Paris
Sicco Santema, Professor
of Business Marketing
and Supply Management,
Delft University of
Technology
Silvia Lombardi, IT
Manager, Bologna
Airport
Simon McNamara,
Director General,
European Regions
Airline Association
Simon Scoggins,
Heathrow Programme
Director Star Alliance,
Star Alliance
Soline Olszanski, VP
Strategy & Innovation,
Hub One
Stanislav Jonas,
Manager, Security
Strategy and Standards,
Prague Airport
Stefano Gardini,
Director Business Non
Aviation, Aeroporto G.
Marconi Bologna
Stéphane Seguier,
Senior Vice President Business Development,
ADPI
Stephen Bourke, Lead IT
Programme Manager,
DAA
Stephen Sisneros,
Director - Airport
Affairs, Southwest
Airlines Co
Steve Collis, Managing
Director, JHP Design
Steve Thomas, Regional
Compliance Manager,
Alaska Airlines
Steve Zerkowitz, Group
CEO, Director BluSky
ATM, BluSky Services
Group
Steven Cornell PE,
Project Director, WSP
Group
Stuart Condie, Partner,
Direct Infrastructure
LLP
T J Schulz, President,
Airport Consultants
Council
Theodore Anasis,
Manager - Airport
Planning, San Diego
Thom Lang, General
Manager, Delta Air
Lines
Thomas Hoff
Andersson, Director
Airport Optimization,
Copenhagen Airports
AS
Thomas L Bosco,
Director of Aviation,
Port Authority of New
York & New Jersey
Tim Robinson,
CEO, Doddle Parcel
Service Ltd
Tim Van Vrijaldenhoven,
Airport Planner and
Project Manager, NACO
Tim Walmsley,
Environment Manager,
MAG
Tim Wheen, Senior
Research and Insight
Manager, Heathrow
Airport
Tony Smith, Managing
Director, Fortinus Ltd
Tony, Chung Li Yu,
Manager, Taoyuan
Corportation Ltd.
Ulrich Kipper, Senior
Executive Vice
President, Fraport
Uta Kohse, Managing
Partner, Airport
Research Center GmbH
Velissarios Eleftheriou,
A-CDM Implementation
Manager, Dubai
Airports
Vicky, Chia-Chi Chang,
Assistant Engineer,
Taoyuan International
Airport Corporation
Vincent Harrison,
Managing Director
Dublin Airport, DAA
Waleed Youssef,
Former Chief Strategy
Officer, TAV
Walid Mohamed Ahmed
Abd Allah, Head of
Projects Follow-Up
Section, Sudan Civil
Aviation Authority
Wayne Grotheer,
Director, Aviation
Project Management
Group, Port of Seattle
Xander Michiel van
der Broek, Strategic
Designer, KLM
Xavier Idier, Project
de Paris
Yannick Lachapelle, Senior
Regional Security Manager,
EMEA, United Airlines,
Young-Long Kim, Manager,
Management Team, Incheon
Corporation
9
DAY 1 - TUESDAY 10TH MARCH
08:45 - 09:00
WELCOME TO PASSENGER TERMINAL CONFERENCE & EXPO
2015 - OPENING ADDRESS
All conference tracks will begin promptly five minutes after the
opening address
09:05 - 16:50
ROOM 5
AIRPORT CITIES & TRANSPORT
CONNECTIONS
09:05
INTRODUCTION BY CONFERENCE CHAIRS
Léa Bodossian, Secretary General, Airport Regions Conference,
Belgium
Steven Cornell PE, Project Director, WSP Group, UK
09:10
THE AIRPORT AREA: A NEW DESTINATION FOR TOURISM
Elisabeth Le Masson, Member of the Board of Directors Hubstart
Paris, Aéroports de Paris, France
On the one hand, airports have been historically built or moved outside
cities; airport areas, i.e. territories surrounding airports, are thus
located at the edges of cities and generally constitute urban fringes. On
the other hand, tourism develops in sites renowned for their historical/
cultural heritage, their gastronomy, their recreational complex. So how
can airport areas constitute destinations for tourism? The answer is
simple: we are witnessing a dual phenomenon. A change in demand
and a parallel evolution of supply. The presentation will highlight the
opportunities for airport areas all around the world in the tourism
sector.
09:40
ON- AND OFF-AIRPORT AEROTROPOLIS DEVELOPMENT
AT TTIA
Ta-Chung Chen, Technical Specialist, Ministry of Transport &
Communications MOTC, Taiwan
Tim Van Vrijaldenhoven, Airport Planner and Project Manager,
NACO, Netherlands
The development of the Taoyuan Aerotropolis involves the 'egg yolk'
being the on-airport development and the 'egg white' being the
adjacent off-airport development. The challenge in any aerotropolis
development is to achieve the maximum synergy between the on- and
off-airport development in terms of governance and planning. This
presentation will elaborate on the plans for Taoyuan Aerotropolis and
the way the county and the airport are aiming to maximise synergy.
10:10
THE SECOND SYDNEY AIRPORT – WHAT ARE THE ISSUES?
David G Holm, Architect Director, Cox Architecture, Australia
In 2014 the Federal Government of Australia committed to developing a
new major second airport within the existing city of Sydney. This iconic
city with a population of four million is forecast to grow to seven million
by 2050. This paper will analyse the impacts of a second major airport
10
on an existing city in terms of urban growth, catalytic effects, provision
of infrastructure, impacts on existing transport nodes and, importantly,
passenger and social considerations. International benchmarks will
be tabled as touchstones for future development to understand the
impacts of a second major airport on an existing city.
10:40
AEROPTROPOLISES – UNLOCKING ECONOMIC
DEVELOPMENT POTENTIAL
Elzer (Jack) van der Merwe, CEO, Gautrain Management Agency,
South Africa
Aerotropolis is an urban development concept in which the region’s
layout, infrastructure and economy have at their core an airport. In
principle, it resembles a traditional metropolis with its central city area
and commuter links to a variety of suburban developments. The key
difference is the Aerotropolis’s dynamic links to global markets.
11:10 - 11:30
BREAK
Sponsored
by
11:30
THE AIRPORT CITY
François Cangardel, Director, Aéroports de Paris, France
Stéphane Seguier, Senior Vice President - Business
Development, ADPI, France
The airport city concept is developing across the world similarly to how
cities have built up around ports and railway stations throughout the
past few centuries. The two developments at Paris Charles de Gaulle
and Paris Orly, in addition to offshore Aéroports de Paris Ingenierie
projects, are examples that demonstrate the strength of the concept
and create potential value for the airports.
12:00
WHAT TYPES OF BUSINESSES WANT LOCATE CLOSE TO
AIRPORTS?
Mike Brown, Senior Planner, Vancouver Airport Authority,
Canada
Certain categories of business value proximity to airports more than
others. Our analysis shows which businesses these are – and there are
some surprising results. These findings have important implications
for airport planning in that the traditional restriction that land uses at
an airport be 'aviation-related' may no longer be helpful. The analysis
here introduces the concept of 'aviation-dependent' uses; that is,
large consumers of air passenger and freight transportation, such as
businesses in the wholesale, construction, manufacturing and corporate
head offices sectors. Other businesses traditionally thought of as
aviation related, such as freight forwarders, show a weakening affinity
for an airport location.
12:30
AEROTROPOLIS REX – INNOVATIVE STRATEGIES FOR
RESILIENT AIRPORT CITIES
Noam Maitless, Associate Vice President, RTKL Associates Inc, USA
The purpose of this paper is to present RTKL’s recent experience in
the planning, design and development of aerotropoli. Discussion
will follow our approach and execution of aerotropolis master plans,
strategies to integrate the economic, urban, and social aspects of these
large planning projects, and the methodology we use to unleash their
social and economic potential. Our experience has led to solutions
both traditional and radical. Our work in southern California, Memphis,
Tennessee and South Africa will demonstrate the commonalities and
contradictions in this relatively new and important urban form.
DAY 1 TUESDAY 10 MARCH
13:00 - 14:30
LUNCH
14:30
RECENT DEVELOPMENTS IN THE AIRPORT CITY
08:45 - 09:00
Pieter van der Horst, Senior Airport City and Real Estate
Developer, Amsterdam Airport Schiphol, Netherlands
The presentation will cover the latest trends in Airport City development
and projects in the Airport City of Amsterdam Airport Schiphol.
15:00
AIRPORT – AN URBAN TURBINE
Henrik Rothe, Creative Director/Senior Lecturer, Leit-Werk/
Cranfield University, UK
Passenger terminals are turning into cathedrals of the new 21st century
religions – connectivity and personal mobility. People will love to be
in – even to live in – these sacred places linked to the sky. A paradigm
shift will transform terminals into urban turbines, inspiring the entire
travel community participating in the chaotic buzz of the neversleeping global economy. The more this buzz is becoming a tangible
positive experience, the more effectively the turbine will perform. The
presentation will anticipate the next generation of terminals, drawing
from 30 years of engagement with and love for these giant sheds.
15:30 - 15:50
BREAK
Sponsored
by
15:50
AEROTROPOLIS IN THE USA: FACT OR FICTION?
Roddy Boggus, Senior Vice President / Aviation Director /
Global Market Leader, Parsons Brinckerhoff, USA
Dr Kasarda’s book, Aerotropolis, The Way We’ll Live Next, indicates that
aerotropoli are alive and well in the United States. Are they really? In
this session we will examine aerotropoli in the USA and determine to
what degree they are really an aerotropolis. We will discuss whether or
not an aerotropolis can evolve organically, and how and if you can reseed an organically created aerotropolis to better fuel the engine we call
an airport. Is there a formula for creating an aerotropolis from scratch
or re-seeding, or is it just an 'if you build it they will come' event?
16:20
DUBLIN AIRPORT – PLANNING FOR ECONOMICALLY AND
ENVIRONMENTALLY SUSTAINABLE DEVELOPMENT
Rachel Kenny, Senior Planner, Fingal County Council, Ireland
The presentation will include an overview of the Irish planning context
specific to Dublin airport. There will also be an overview of the key
stakeholders, potentially conflicting aspirations for the area and how we
endeavoured to build consensus and agree a final plan for the airport,
in particular new commercial aspirations as sought by the airport
authority.
16:50
OPENING DAY PARTY IN THE EXHIBITION
HALL FOLLOWING THE CONFERENCE!
HOSTED BY AÉROPORTS DE PARIS
opening address
09:05 - 17:10
ROOM 4
AIRPORT DESIGN, PLANNING
& DEVELOPMENT
09:05
INTRODUCTION BY CONFERENCE CHAIR
John Mok, Principal - Aviation, JACOBS, USA
09:10
ENSURING LONG-TERM AIRPORT MANAGEMENT IN A
DUBIOUS ENVIRONMENT
The management and planning of airports depends heavily on
projections of the future needs of a wide range of stakeholders (clients
(both airlines and passengers), local and national government and
regulators, neighbours). There is an upward trend for air travel but
long-term trends are increasingly immune from short-term economic
pressures, including growing competition and public spending
adjustments. Business requirements and technological achievements
change more and more rapidly, putting pressure on our traditional
20-years-time horizon.
09:35
PLANNING THE FUTURE OF PARIS AIRPORTS
Dominique Chavanne, Airport Planning Director, Aéroports de
Paris, France
The planning division of Aéroports de Paris is in charge of planning the
future at Paris airports. The presentation will show some of the future
developments under evaluation as planned by the French engineers and
architects in charge of these projects.
10:00
NEW SATELLITE BUILDING TERMINAL 2 MUNICH AIRPORT
Philipp Ahrens, Director Projectteam Satellite, Terminal 2
Management Company Munich Airport, Germany
The presentation will give an outline of the new building, also
highlighting the complexity of constructing such a huge project in the
middle of the apron while maintaining operations.
10:25 - 10:45
BREAK
Sponsored
by
SEE OUR WEBSITE FOR THE LATEST UPDATES
11
NEW
10:45
MEGA AIRPORT PROJECTS – ABU DHABI INTERNATIONAL
AIRPORT MIDFIELD TERMIMAL
Dr Sani Sener, President & CEO, TAV Airports Holding & TAV
Construction, TURKEY
TAV, as a leading airport operation and construction company, has
actively taken part in tens of airport projects since its foundation
in 1997. TAV not only operates 14 airports globally through its
construction arm, but has also constructed many mega airport
projects worldwide. As a result, TAV Construction is the largest airport
construction company according to ENR 2014 results. Abu Dhabi
Midfield Terminal is one of TAV's latest projects, and there are many
different aspects related to design, planning and development that
create a difference to become a leading company.
Jim Robinson, Strategic Aviation Advisor, Arup, United Arab
Emirates
As air travel becomes more of a commodity, we are faced with the
challenges of congestion in both airspace and in the various passenger
processes in the terminal. As we try to overcome these challenges and
strive towards the airport of the future, the industry needs to overcome
a fundamental challenge, namely, the need for collaboration among
stakeholders. This is the core roadblock to achieving real advances in
airport development. This presentation discusses the challenges faced
by the aviation sector and presents a strategic approach to achieve true
collaboration among the key stakeholders.
NEW
11:10
MATURE AIRPORT TERMINAL INFRASTRUCTURE –
RENOVATE OR REPLACE?
13:55
LEADING AGREEMENTS, LONG-TERM DEALS, AIRPORTS
AND AIRLINES
Mario Diaz, Director of Aviation, Houston Airport System, USA
The aviation market in the United States is mature with ageing
infrastructure.
Most airport terminals in the USA were constructed in the 1960s
and 1970s – almost 60 years ago. US airports, along with their
airline tenants, must decide if these terminals can be cost-effectively
renovated and modernised or if they should be razed and rebuilt. The
Houston Airport System and its airline tenants examined the benefits
and disadvantages of each option. This process led to the critical
decision to rebuild the international terminal and other supporting
infrastructure at George Bush Intercontinental Airport (IAH) in
Houston, Texas. Learn more about this massive project through a case
study that examines the decision-making process that led the Houston
Airport System to rebuild a new international terminal that connects to
70 international destinations across the globe.
11:35
BUILDING FOR GROWTH WHEN YOUR TWO LARGEST
CARRIERS NEED FACILITIES
Wayne Grotheer, Director, Aviation Project Management Group,
Port of Seattle, USA
Seattle Tacoma International Airport needs to expand its airport
facilities to meet rapid passenger and operational growth and to
serve one of the fastest-growing regions and economies in North
America. This has led to two large, independent and simultaneous
capital projects: the North SeaTac Airport Renovation project and the
International Arrivals Facility. Alaska and Delta Airlines, in particular,
continue to increase domestic service. Delta has also been rapidly
growing its international business in Seattle. The projects must meet
the operational needs of the airport, prudently manage airport finances,
maintain the competitive balance between carriers, and improve
Seattle’s competitive international airport position.
12:00 - 13:30
LUNCH
12
13:30
COLLABORATION – THE PATHWAY TO THE AIRPORT OF THE
FUTURE
Stephen Sisneros, Director - Airport Affairs, Southwest
Airlines Co, USA
The presentation will discuss ways of developing strategies that allow
for long-term cooperation between the airline and airport and meet the
needs of both. Investing in needed infrastructure at reasonable cost
provides a variety of solutions to reach those agreements and prevent
bitter disputes.
14:20
INTEGRATING BUSINESS, FINANCIAL AND FACILITY
PLANNING TO ACHIEVE SUSTAINABLE RESULTS
Elliott Black, Director, Office of Airport Planning and
Programming, Federal Aviation Administration, USA
This presentation will focus on the importance of taking an integrated
approach to airport facility planning with consideration of business,
capital financing and revenue management; customer service and
stakeholder involvement; environmental considerations; and effectively
balancing demand and capacity to achieve long-term sustainable results.
14:45
SOLVING MULTIPLE ISSUES WITH ONE TERMINAL DESIGN
Paul Shank, Chief Engineer , Md Aviation Administration/BWI
Airport, USA
Christopher Donahue, Design Manager, URS Corporation, USA
In the age where airports strive to provide great customer service
without unduly burdening airline rates, it is imperative that terminal
expansion projects find ways to solve multiple issues with a single
solution. Through a strong partnership, airport owners/operators and
designers can deliver innovative solutions that deal with tough existing
conditions while also creating an efficient terminal that heightens
the passenger experience. The presentation will focus on how BWI
Marshall’s latest expansion focuses on maximising the return on capital
programmes by asking this simple question: How many problems does
each design decision solve?
15:10 - 15:30
BREAK
Sponsored
by
15:30
WHAT IS ORAT AND WHY IS IT SO IMPORTANT?
Alexander Larisch, Project Director, Fraport AG, Germany
The term ORAT (Operational Readiness and Airport Transfer) is being
used by many different companies to promote a programme to support
the start up of a new airport infrastructure. This presentation will
give an overview of what exactly is meant by ORAT and why it is so
important for airport operators to apply an ORAT programme when
inaugurating a new airport infrastructure. The presentation will convey
the key important modules of an ORAT programme, underlining them
with hands-on examples and films from conducted ORAT projects.
15:55
AIRPORT DESIGN AND OPERATIONS: LESSONS LEARNED
FROM 20 YEARS' EXPERIENCE
Ivonne Kuger, Head of Consulting and ORAT, Munich Airport,
Oman
Munich Airport operates two runways and two passenger terminals
with a capacity of 45 million passengers. It was selected as Europe's
best airport for the seventh time and was number 3 in the global
rankings in 2014. Since the successful airport transfer and its smooth
opening, the airport has established an excellent reputation at an
international level. Munich Airport has supported more than 30 clients
in 20 countries. The presentation will discuss what is needed for a
successful ORAT project deliver, the primary benefits of ORAT, and
lessons learned at Munich Airport.
16:20
SUCCESSFUL ORAT BY AÉROPORTS DE PARIS
MANAGEMENT
Jacques Follain, Directeur Général Délégué, Aéroports de Paris
Management, France
Aéroports de Paris Group has probably opened more terminals and
airports in the past decades than any other operator, both at its
base airports and worldwide. Aéroports de Paris Management, the
100% subsidiary of Aéroports de Paris, dedicated to investing in and
managing airports outside Paris, will share its recognised experience in
performing successful operational readiness and airport transfer, based
on the experience gained in its Parisian platforms but also adaptable to
many different contexts around the world.
16:45
CAN ORAT SUPPORT A FAST-TRACK-BUILD PASSENGER
TERMINAL?
Reinhard Zeiler, General Manager, On-Block GmbH, Austria
The presentation is a case study for the newly built passenger terminal
TPS 3 at Guarulhos International Airport, São Paulo, Brazil. The new
terminal had to be ready for the 2014 FIFA football championship in Brazil
on 11 May 2014. The presentation will show how an ORAT programme
can support this fast-track construction project to ensure its operational
readiness. The presentation will also demonstrate how construction work
and operational readiness preparation can work in parallel.
17:10
08:45 - 09:00
opening address
09:05 - 17:05
ROOM 7 (OCEANIÉ)
AVIATION SECURITY, BORDER
CONTROL & FACILITATION
09:05
Brian Engle, Director of Customer Services, Greater Orlando
Aviation Authority, USA
Art Kosatka, CEO, TranSecure Inc, USA
09:10
MANAGING THREATS TO CIVIL AVIATION
Arjen Keppel, Security Manager Operations, KLM Royal Dutch
Airlines, Netherlands
The world today looks very different to ten, five or even one year ago.
Global political changes, internal conflicts and IT developments are
causing a perpetual changing security landscape. How do you deal with
that, without being able to rely on the traditional lessons learned?
09:40
POLICE PERFORMANCE IMPACT OVER AIRPORT SECURITY
AND PASSENGER FACILITATION
Alonso Franco Vega, Lieutenant, Head of Guardia Civil Operative
Section at Barcelona Airport, Guardia Civil (Law Enforcement
Agency), Spain
At Passenger Terminal EXPO 2014 the idea was brought up that security
can interfere negatively in passengers' business. This position was
based on the fact that security measures (screening, LAGs, etc.) creates a
negative environment for passengers which, among other inconveniences,
modifies their shopping habits. From a law enforcement agency point of
view, airport security is an important part of public safety, but not the only
one. Crime organisations work in a multitask manner; proper and efficient
police duties in public safety positively enhance airport security. There’s
no freedom without security.
10:10
SWIMMING WITH SHARKS – CUTTING THROUGH SECURITY
SYSTEM MARKETING HYPE
Hunter Fulghum, Principal Consultant, Arts & Engineering
PLLC, USA
The marketing of technology as the solution to security challenges
in the aviation market has added to the challenges of selecting
solutions that are both operationally effective and cost effective.
This presentation examines the base state of aviation technology and
presents ideas and information to help airports cut through the hype to
get a better understanding of what is practical and what is appropriate.
13
10:40
PANEL DISCUSSION: THE ROLE OF TECHNOLOGY IN
RISK-BASED SECURITY
T J Schulz, President, Airport Consultants Council, USA
Lawrence Studdiford, National Aviation Systems Practice
Leader, AECOM, USA
Elizabeth Pressnell, Vice President, Government Relations,
Smiths Detection, USA
Ken Mann, Vice President, Security Products, Cobalt Light
Systems, UK
There is interest abroad in expediting the screening of passengers
who are low risk to the aviation system from a threat perspective.
This is particularly true in the USA, where efforts are under way
to accelerate the enrolment of passengers in PreCheck and other
programmes. This will have significant impacts on the checkpoint and
checked baggage systems, and stakeholders will need to understand
how technology can facilitate these risk-based initiatives. This
panel discussion will focus on the role of technology as international
stakeholders endeavour to implement risk-based approaches to
facilitate passenger and baggage screening.
11:10 - 12:00
BREAK
Sponsored
by
12:00
SELF-SERVICE BORDER SOLUTIONS – NO FEE, NO
REGISTRATION REQUIRED!
Paul Mewett, Director, Innovative Travel Solutions, Vancouver
Airport Authority, Canada
As one of the world’s leading airport operators, Vancouver Airport
Authority (YVR) is set to launch its latest innovation in the field of
automated border solutions, Global BorderXpress. With extensive
background and experience in developing self-service border solutions
for multiple countries, YVR has now developed a product that can
allow any government, airport or airline to reduce wait times and
congestion at the border. Learn how all of this can be accomplished by
implementing a safe and secure border solution that doesn't require any
pre-registration or payment of fees.
12:30
INNOVATING BORDER SECURITY IN OMAN TO SUPPORT
TOURISM
Abdullah Al Kalbani, Head of Strategic Planning and Projects ,
Royal Oman police , Oman
Emad Muhanna, Programme Director, Government and Security,
SITA, United Arab Emirates
The Sultanate of Oman is experiencing an exciting period of economic
and tourism growth. This requires enhanced vigilance to ensure the
safety of the country for tourists as well as those seeking gainful
employment. In partnership with SITA, the Royal Oman Police
is implementing a new border control system that will provide
comprehensive improvements to visas, entry-exit and data intelligence.
The system delivers a layered approach to secure the border, while
providing the flexibility to adapt different rules based on risk
categorisation of the travellers.
12:00 - 14:15
LUNCH
14
14:15
IMPLEMENTING PERIMETER INTRUSION DETECTION AT
PRAGUE AIRPORT – CASE STUDY
Stanislav Jonas, Manager, Security Strategy and Standards,
Prague Airport, Czech Republic
Many airports have been built with no infrastructure along the major part
of the airport perimeter. Traditionally, a standard fencing and patrolling
system was the only perimeter protection. New developments in the field
of area protection security products, such as intrusion radars, long-range
and mid-range thermo cameras and other equipment allow cost-effective
systems to raise the level of security. The presentation shows the
approach of Prague Airport and depicts things to consider in the process
of enhancing airport perimeter protection.
14:45
IS A PASSENGER'S PERCEPTION TOWARDS AVIATION
TERRORISM MISPLACED?
Brian Harris, PhD Researcher, University of St Andrews, UK
A child learns touching fire gets you burned; this learning stops
them doing it again. Applying the same analogy to aviation terrorism
suggests: 1) Authorities and airlines learn from previous attacks and
apply this learning to countering future attacks; 2) Passengers have the
same opportunity to apply rational thought, through educating them
(via authorities/airlines), towards the terrorist risk to their flights. With
a greater understanding, it is proposed that the passenger's experience
in the aviation sector would be more positive. Further, this education
makes their situational awareness higher, adding quality to their
contribution towards countering aviation terrorism attacks.
15:15
SECURITY SOLUTIONS IN DISINTEGRATED ENVIRONMENTS:
LESSONS FOR AVIATION
John Milam, CEO, Dynamis, USA
Senior government executives must obtain a suitable calculus
for gauging the economic impacts affecting airports when
considering actions in response to terrorism activities. Alert levels
and response assessments by security professionals based on
risk management of situations do not address attendant outlays
that may exceed the direct costs incurred from the actual events.
Advanced research and analysis using a systems-based approach
can provide realistic metrics in developing actionable policy
recommendations as integrated with homeland security policies.
15:45 - 16:05
BREAK
Sponsored
by
16:05
REAL-TIME TRACKING OF SECURITY CHECKPOINT
PERFORMANCE
Thomas Hoff Andersson, Director Airport Optimization,
Copenhagen Airports AS, Denmark
Peter Knudsen, CEO, BLIP Systems, Denmark
CPH, together with BLIP Systems, has developed a tool to track the
performance of the security checkpoint planning and operation in real
time. Using creative integrations and state-of-the-art planning tools,
the daily supervisor at the security checkpoint has a real-time view of
how well the planned passenger show-up matches the realised, how
well the plan has been followed and what the current performance is.
Further development of the real-time cockpit includes introduction of
an operational decision support tool that indicates any changes to the
plan as well as how to handle the changes.
16:35
DO-230D STANDARD FOR AIRPORT SECURITY ACCESS
CONTROL SYSTEMS RTCA SC-224
Jonathan Branker, PhD Candidate, George Washington
University, USA
This presentation will provide the latest standards and guidance
prepared by RTCA Special Committee 224 on Standard for Airport
Security Access Control Systems. The presentation will focus on
guidelines for implementing access control systems in the context of
integrated security systems for airports. The presentation will provide
guidance on acquiring and designing of systems, testing and evaluating
system performance, and operational requirements. The presentation
will cover the latest technological advances in security access control
systems and identity management technology.
17:05
transform the role of airports in the industry value chain – and the
'fight for customers' it induces is only beginning. Let’s see how airports
can leverage the 'smartisation of things' to prepare for the aviation
industry's next era.
09:40
THE CUSTOMER EXPERIENCE: PERSONAL AND CONNECTED
Rick Blatstein, CEO, OTG, USA
Through integration of chef-driven dining, renowned design and
intuitive technology, airports are reshaping the customer experience for
millions of passengers. Due to the transformation of the airport space
by removing physical and technological barriers, there is an evolution in
how passengers shop, dine and interact. Restaurants blend into gates;
retail blends into restaurants; and technology integrates the offerings.
These transformations are creating unified experiences that bring the
terminal and passenger together to positively affect the way customers
respond and spend. Through compelling examples, this presentation
evaluates the changes shaping the industry today, and shares the
innovations that will shape it tomorrow.
08:45 - 09:00
opening address
09:05 - 17:35
ROOM 3
COMMERCIAL DEVELOPMENT,
CONCESSIONS, RETAIL & MEDIA
Sponsored by
10:10
CONCESSIONS NOW AND IN THE FUTURE AT AIRPORTS
Dr Patricia Ryan, Director of Business Development - Airports,
Metalsmiths Sterling, USA
Concessions have progressed internationally with local, regional and
international brands offered at most airports. Suggestions and ideas
for current and future enhancement of passenger satisfaction and/or
revenue will be offered in this presentation.
10:40
PANEL DISCUSSION: HOW THE INNOVATIONS OF TODAY
WILL INFLUENCE THE AIRPORT COMMERCIAL BUSINESS
OF TOMORROW
Jeremy Corfield, Director, Concession Planning International
Australia Pty Ltd, Australia
Dr Patricia Ryan, Director of Business Development Airports, Metalsmiths Sterling, USA
Mathieu Blondel, Principal, Arthur D. Little, France
Rick Blatstein, CEO, OTG, USA
11:10 - 11:30 BREAK
09:05
09:10
AIRPORTS 3.0 – HOW DIGITAL TRANSFORMATION WILL
CHANGE AIRPORT ECONOMICS
Sponsored
by
11:30
CHARLES DE GAULLE, A NEW STRATEGY FOR BARS AND
RESTAURANTS
Mathieu Daubert, Retail Director, Aéroports de Paris, France
Since 2007, Aéroports de Paris has put in place a unique retail
strategy, which has proved to be successful. The presentation will
show the airport's new ambitions for bars and restaurants, which find
their inspiration in the key success factors of the Aéroports de Paris
retail strategy.
Mathieu Blondel, Principal, Arthur D. Little, France
Airports are naturally positioned at the forefront of the digital
transformation, Customers are eager for service innovation, and
airports have to deliver a seamless service is a complex operating
environment. If well conceived, planned and implemented, digital
transformation of airports can increase non-aeronautical revenues by
+10%, reduce OPEX by 20% and optimise capacity by 10%-30%. But
in addition to changing airport economics, digital transformation will
15
12:00
DELIVERING THE ‘ESSENCE OF ICELAND’ THROUGH AN
INNOVATIVE CONCESSION PROGRAMME
Hlynur Sigurdsson, Director Terminal Operations, Keflavik
Airport, Isavia, Iceland
Iceland’s international gateway, Keflavik Airport, has embarked on an
ambitious programme to deliver a new commercial layout and customer
experience at the airport. This presentation will detail how the airport
operator, Isavia, set a clear vision for its retail business, re-planned the
terminal configuration, retail mix and retail design, and conducted a
process to select commercial partners to deliver on that vision.
12:30
NEW RETAIL AND F&B AT YVR
Nancy Stern, In-House Architect Vancouver Airport Authority,
Vancouver Airport Authority, Canada
Vancouver International Airport (YVR) recently completed an expansion
and upgrade of a seven-gate domestic pier during regular operations.
The redevelopment includes retail and F&B, pay-to-use passenger
lounge, wine bar and future duty-free shopping. The area builds
on YVR’s architectural thematics and unique sense of place. This
presentation focuses on concession planning and design, customer
services, the selection and design review process for new tenants and
the base building features that enhance the retail street and food court.
The project adds much-needed F&B options, and triple the retail while
doubling the floor area for arriving and departing passengers.
13:00 - 14:15
LUNCH
14:15
WHY STAR[CHITECTS] NEED ARCHITECTS NOT EGOS
Roger Wilson, Director, Chapman Taylor LLP, UK
Airports have always had an iconic design quality from the outside.
Increasingly the interior spaces are reflective of external forms that
are designed by [star]chitects to be ever more iconic and, far from
being black boxes, deliberately create a visual link with the airfield.
The presentation will explain why star[chitects] and airport owners
need retail masterplanners to ensure the commercial space is properly
planned, not at the expense of the primary terminal design but through
collaborative working without tears.
14:45
EFFECTIVE CONCESSION DESIGN THAT INCREASES NONAERONAUTICAL REVENUES AND PASSENGER LOYALTY
Lionel Ohayon, Founder and CEO, ICRAVE, USA
Airports are being proactive in building vibrant programming and
curating an eclectic blend of concessions for discerning passengers. As
someone with extensive airport design experience, Lionel Ohayon will
walk through several examples of effective concession spaces at JFK,
LGA, MSP, PHL, YYZ and DCA inspired by modern marketplaces that
engage travellers in revenue-driving activity without straying from
their path to the boarding gate. He will share data that demonstrates
how a re-imagined offering reduces passenger anxiety, increases sales
per enplaned passenger, and positions terminals as true gateways into
and out of the city in which they reside.
15:15
EXPANDING CPH
Kristian Durhuus, COO, Copenhagen Airports AS, Denmark
Copenhagen Airport intends to expand from the present 25 million
passengers to 40 million passengers over the coming years. The aim
is to do this while keeping the airport's one-roof concept where all
passenger-related areas are connected to each other. Copenhagen
Airport is famous for having very short distances in the passenger
processes, for having one of the best shopping centres in the world and
for having a fantastic ambience in the terminal areas.
Furthermore, Copenhagen Airport has been awarded the Most Efficient
Airport in Europe nine times in the last 11 years. It also experienced one
of the highest growth rates among large European airports in 2014. It
is the strategy of Copenhagen Airport to keep hold of all these strengths
while expanding to 40 million passengers on the same footprint.
15:45 - 16:05
BREAK
Sponsored
by
16:05
PASSENGER AND AIRPORT COLLABORATION THROUGH
TECHNOLOGY (PACT)
Jim Slevin, Aviation Managing Director, Human Recognition
Systems, UK
The presentation will introduce the PACT ethos – the human recognition
systems future vision for airports. Centred around mutual benefits for
the passenger and the airport, we will outline why we believe the future
for airports is to build a ‘picture’ of the passenger throughout their
journey by leveraging existing and new technology platforms. We will
show how the airports can extend their service to passengers outside
the airport and improve the passenger experience through the entire
passenger journey to increase efficiency and value.
16:35
VISUAL COMMUNICATION, BEACONS AND INTERACTIVE
TECHNOLOGIES
Nimrod Halfon, Senior Consultant, Four Winds Interactive, USA
The presentation will discuss applying visual communication, beacons
and interactive technologies to enhance passenger experience
and non-aeronautical revenue. It will focus on innovative methods
to engage with guests during their journey from door to gate, to
provide passenger-centric information to improve ROI and customer
satisfaction. Live demonstrations of applications from Las Vegas,
Boston, Atlanta, Tampa and Reno airports will be presented during the
session.
17:05
BEACONS – GATEWAY TO THE INTERNET OF THINGS
Renaud Irminger, Director, SITA Lab, Switzerland
This presentation will explore how Bluetooth beacons can be deployed
at an airport to improve the passenger experience and also provide
real-time information on the airport environment through light,
temperature, movement and audio sensors. The presentation will
also cover why the industry needs to treat beacons as a common-use
technology in the airport, and why we need standards to make the
experience interoperable.
17:35
16
08:45 - 09:00
opening address
09:25 - 17:20
ROOM 2
CUSTOMER SERVICE &
PASSENGER EXPERIENCE
The passenger is driving the evolution of the aviation industry, with
stakeholders focused on improving the customer experience. After
setting the scene, the first two sessions will explore current and future
airport and airline initiatives to meet passenger expectations.
09:25
Douglas Stolls, Manager of Guest Relations / Central Baggage /
IAP Airports, Virgin America, USA
Catherine Mayer, Vice President, SITA, USA
09:35
UNIVERSITÉ DU SERVICE: COLLABORATIVE WORK FOR
CUSTOMER DELIGHT
Fabienne Speck, Customer Service Academy General Manager,
Aéroports de Paris, France
Everything you want to know about Aéroports de Paris' Customer
Relations Observatory, Service Lab, customer relations and hospitality
programme, and customer satisfaction management.
10:00
DELIVERING A FIRST-CLASS TRAVEL EXPERIENCE TO OUR
CUSTOMERS
Vincent Harrison, Managing Director Dublin Airport, DAA,
Ireland
Dublin Airport passionately strives to deliver a first-class travel
experience to all our passengers. We target all areas of the airport
journey to enable this, and understand the diverse cross-section of
society that uses our airport on a daily basis. We would like to display
how a journey through our facility is enhanced by excellent customer
service, outstanding airport facilities and the use of technology
and innovation to deliver a premium product for all. We believe our
integration of new technology is groundbreaking and will allow us
provide a level of service as yet unseen
10:25
MANAGING AIRPORT STRESS THE STANFIELD WAY
Peter Spurway, Vice President, Airport Experience, Halifax
International Airport Authority, Canada
Airports are emotional places. In recognition of this fact, Halifax
Stanfield International Airport in Canada created a new airport
programme, The Stanfield Way. It brings together a wide variety of
airport organisations, uniting them around an airport culture that
serves Halifax Stanfield’s passengers and visitors better, and creates
opportunities for happier employees and higher revenues. The Stanfield
Way responds to the fact that as the use of technology increases at
airports, the number of human interactions decreases. This raises the
value of each and every remaining human contact point.
10:50 - 11:05
BREAK
Sponsored
by
11:05
SMART AIRPORT FOR NEW CHALLENGES
Patrick Jeantet, Chief Operating Officer, Aéroports de Paris,
France
Smart airports fully embrace the power of emerging technologies such
as advanced sense-analyse-respond capabilities. By enabling real-time
information exchange, deep cross-silo collaboration and airport-wide
process integration, smart airports significantly improve operational
efficiency, infrastructure management and passenger services. Smart
airports also take passenger experience to new heights by delivering
a range of personalised services thanks to seamless exchange of
passenger data. Process integration across all stakeholders (airlines,
subcontractors, retailers and other ecosystem partners) creates new
benefits for the entire value chain. Aéroports de Paris is currently
engaged in the digital transformation as well as the implementation
of innovative services, and is looking to present the first results and
upcoming challenges.
11:30
ENHANCING THE CUSTOMER EXPERIENCE: SO WHAT IS
NEXT?
Technology continues to radically change the airport experience,
providing choice and giving control to the passenger. Airports and
airlines are quickly adopting solutions to meet their customers’
demands, but what comes next? During this session we will explore
the next big IT trends and pilots in technology that are impacting the
customer experience, including passenger service and finding ways to
improve efficiencies and business, and operational results.
11:55
THE (DE-)PERSONALISED AIRPORT OF THE FUTURE?
Richard Gammon, Firmwide Director – Aviation +
Transportation, HOK, UK
As airport terminal design progressively migrates towards the concept
of passengers as guests, we expect the airport of the future to face a
dilemma about the provision of the ultimate guest experience. Although
the increasing use of technology and self-service in airport design may
enhance the passenger’s ability to navigate and will improve operational
efficiency, it will also inevitably reduce or eventually eliminate the
level of human interaction that is now becoming synonymous with
premium products. The hospitality industry has shown us how people,
rather than technology, make guests feel special. So how will airports
reconcile this apparent dilemma?
12:20
DEVELOPING A CUSTOMER-CENTRIC AIRPORT EXPERIENCE
Mazhar Butt, Head of Development - Passenger Experience,
Dubai Airports, United Arab Emirates
Airports have traditionally developed their infrastructure and processes
around two core requirements: capacity and revenue. However, the key
to the success of future airports centres around customer experience.
So how do we change the mindset in the industry and develop airports
that put the customer at the centre, and create a great experience
around their needs? Dubai Airports is leading the way with its visionary
17
plans for the world’s biggest and best airports. This presentation will
show some of the initiatives and concepts we have developed to make a
step-change in the future customer experience at our airports.
NEW
12:45 RE-IMAGINING DUBAI AIRPORT'S FUTURE PASSENGER
EXPERIENCE
James Samperi, Director, Engine Service Design, UK
When building what will be the world's largest airport it's easy to
repeat the conventions and assumptions of the past and allow the
infrastructure to dictate the experience our customers have. But what
would happen if the customer experience was defined at the same time
as the infrastructure, and pushed our concept of what an airport could
do for its passengers above and beyond the basics? This presentation
will detail the approach to developing an ambitious customer experience
design programme, and reveal some core ideas that aim to make Dubai
the super-hub of choice..
13:10 - 14:05
LUNCH
14:05
ACI EUROPE GUIDELINES FOR PASSENGER SERVICES AT
EUROPEAN AIRPORTS
Giorgio Medici, Head of Customer Care, SEA Aeroporti di Milano,
Italy
The guidelines represent a unique repository of Europe’s airports’ best
practices and essential components of passenger services. As part of
ACI Europe's mission to advance best practices in airport management,
these guidelines provide airports of all sizes with the relevant tools and
appropriate information that will help them enhance the services they
offer to their passengers.
14:30
POLICIES AND PROCEDURES – BLACK AND WHITE OR
GREY?
Every airline has them – policies and procedures relating to our guests/
passengers. Are your policies black and white or are they grey? Why do
they exist? Are there times where exceptions are made?
14:55
REDEFINING CUSTOMER EXPERIENCE STANDARDS
THROUGH INNOVATIVE PARTNERSHIPS
Lars Redeligx, Chief Commercial Officer, Brussels Airlines,
Belgium
Thanks to a unique partnership with Microsoft, the Connected
Lounge application is an industry-first that will connect our premium
passengers to all sorts of digital experiences, making the stay in the
lounge truly memorable. From reserving shower rooms or checking
nap box availability, to browsing through the rich history of Belgium
and reading digital press, it’s all there. Connected Lounge will combine
physical experiences inside our flagship lounge with various digital
content, while keeping passengers up to date about flight status and
boarding times.
15:20
READY, SAFE, GO!
Steve Thomas, Regional Compliance Manager, Alaska Airlines, USA
Safety is always vital in air travel. The safety and wellbeing of
employees and customers is the foundation at all carriers and overrides
any other consideration. It is the basis upon which our success rests.
But how do we make it part of the culture and weave it into the fabric of
an organisation? Each employee at every level of the organisation must
be committed and accountable to maintain the highest possible level of
safety for every employee, every customer, every flight, every day.
15:45 - 16:05
BREAK
NEW
16:05 DIFFERENTIATE YOUR PASSENGER EXPERIENCE TO STAND
OUT FROM THE CROWD
Michael Crump, Product & Innovation Director, Honour, UK
With global consumer attitudes and behaviours changing more rapidly
than ever before, how can airlines adapt to meet the challenges
of a more discerning, informed and technology-savvy passenger?
As airlines seek to differentiate by investing in new products and
services, especially in the most crucial premium segment, what
can they learn from other sectors such as retail and hospitality? As
we continue to strive to surprise and delight our customers, the
presentation will explore four key trends that could help make your
brand experience stand out, be more engaging and ultimately build
greater brand advocacy.
16:30
WHAT DRIVES PASSENGER SATISFACTION WITH GATE
AREAS?
James Ingram, Director, DKMA, Switzerland
Comfort of the gate areas is one of the key drivers of passenger
satisfaction worldwide. In 2014, DKMA conducted passenger research
for Geneva Airport to help it understand and improve its gate areas.
A certain number of findings from this research can be applied to all
airports. You will learn what drives satisfaction with airport gate areas,
how walking distances and the perception of the number of available
seats impact satisfaction levels, and what you can do to optimise the
passenger experience in your gate areas.
16:55
UNITED AIRLINE'S REIMAGINED LOUNGE PROGRAMME
Eric Youngquist, Senior Manager - Corporate Real Estate,
United Airlines, USA
The merger of United and Continental Airlines joined two major lounge
programmes. The result was a somewhat disjointed collection of goals
and strategies. United has recognised that the lounge product is in need
of new leadership and has established a six-person team to reinvigorate
and reinvent the programme. The result is an expanding network of
lounges offering improved amenities with a high level of service.
The blueprint for this transformation addresses the entire passenger
experience and will be the topic of the presentation.
17:20
18
Sponsored
by
08:45 - 09:00
opening address
09:05 - 17:20
ROOM 1
ENERGY, ENVIRONMENT &
SUSTAINABILITY
09:05
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
09:10
TO BE THE WORLD'S LARGEST AND ASIA'S FIRST
HYDROGEN-GRID AIRPORT
Ken Yoshioka, Assistant Director, Office of International
Relations and Business Development, New Kansai International
Airport Company Ltd, Japan
Kansai International Airport (KIX) has been working on a variety of
environmental measures since it opened in 1994. KIX aims to become
an 'environmentally advanced airport', and has recently been focusing
on a hydrogen energy system and working towards the realisation of
hydrogen-grid airport. KIX is now trying to be a 'smart island' based on
the concept of environmentally friendly airport using hydrogen energy
system effectively and building a model of global energy utilisation at
all airports. This presentation will discuss KIX's plan using the latest
hydrogen grid, which is already being used at the airport.
09:40
AIRPORT ECO-DISTRICT: UTILITIES MANAGEMENT
Charles Marshall, Utilities Manager, Hartsfield-Jackson Atlanta
International Airport, USA
Hartsfield-Jackson Atlanta International Airport and its stakeholders
developed the first Eco-District, which focus on sustainability for the
airport and its stakeholders. One of the subcommittees is the Utilities
Committee, which is focusing on creating a synergy to reduce energy
and water usage at the airport, establish measurement and verification
to quantify energy and water savings across all airport stakeholders,
and create systems and processes to support energy and water
conservation.
10:10
DESIGN DEVELOPMENT OF AN ENERGY MANAGEMENT
SYSTEM FOR SINGAPORE CHANGI AIRPORT
Choon Siong Lim, Manager, Changi Airport Group (Singapore)
Pte Ltd, Singapore
An energy management system (EMS) will provide essential energy
data to begin the energy efficiency planning journey for any built
environment. The energy data collected from each subsystem can
provide better visibility in terms of monitoring and trending of energy
use. This is the first step to plan-do-check-act (PDCA). The challenges
and experience gained from implementing the EMS will be shared.
Data analysis will also be shared after the successful commissioning
of the EMS at Changi Airport. There is an increasing need to instil
better energy management to mitigate the climate change impact and
consequences.
NEW
10:40 4G TERMINALS AND AIRPORTS FOR THE FUTURE –
HEATHROW’S T2
Luis Vidal, Architect and Founder of Luis Vidal + Architects, Luis
Vidal + Architects (LVA), Spain
Luis Vidal, founder of Luis Vidal + Architects, architect of London’s
Heathrow Terminal 2 – the first BREEAM Excellent airport in the world
– has established a unique perspective on responsible and sustainable
designs that applies on all his airport projects. He will develop the main
traces of the airports of the future, and analyse the values that his
architecture has added to Heathrow’s Terminal 2, Star Alliance’s hub, in
order to achieve a sustainable terminal that reduces CO2 emissions by
40% while processing 20 million passengers per year.
11:10 - 11:30
BREAK
Sponsored
by
11:30
AIRPORT TRANSPORT – HYDROGEN AS A ZERO-EMISSION
SOLUTION
Lars Birger Salvesen, Deputy County Mayor, Akershus County
Council, Norway
The presentation will focus on how the potential of hydrogen, together
with battery electricity and other zero-emission energy sources,
can reduce emissions at the airport, lower costs and be a driver for
innovation and economic growth.
12:00
THE NEED FOR ENERGY EFFICIENCY AND MANAGEMENT IN
A TERMINAL
Graham Boaler, Business Development Director, Schneider
Electric, UK
Case study on Dublin T2 regarding energy efficiency and how to manage
your energy in an airport environment.
12:30
LEADING THE WAY: CHANGING APPROACHES IN ENERGYEFFICIENT TERMINAL DESIGN
Karl Lyndon, Director, BuroHappold Engineering, UK
Karl will showcase evolving energy-efficient design and how changing
approaches are influencing airport passenger terminals worldwide.
13:00 - 14:00
LUNCH
14:00
BEST-IN-CLASS AIRPORTS IN SUSTAINABILITY THROUGH
INNOVATIVE IT SOLUTIONS
Ayce Celikel, Managing Director, Envisa, France
Airports face many challenges: they want to reduce their impact on
climate change, local air quality, water pollution, resource scarcity and
noise without compromising growth. Airports need tools to define
the most cost-effective environmental strategy in the most efficient
way. Tools should consider two main issues faced by airports, namely
multi-stakeholder involvement and dealing with multiple datasets from
various IT systems. This can be done through the innovative web portal,
AeroGenie. Envisa will present a real airport case study to demonstrate
19
the benefits of innovative IT solutions over current practices to define
an environmental strategy and to report environmental performances.
14:30
ENERGY DATA MANAGEMENT AND REPORTING
Emanuel Fleuti, Head of Environment, Flughafen Zürich AG,
Switzerland
Airports are entities with many different types of infrastructure:
buildings, hangars, runways, apron, access roads, etc. In order to
operate the airport system, energy is required. The presentation
explores the way the energy demand of an airport is monitored,
aggregated and presented for informed decision making by the
management on energy savings and efficiency measures. It highlights
chances, risks and opportunities, and the overall benefits the lead to
improvements in an airport's energy footprint.
15:00
AIRPORT CARBON ACCREDITATION
Dr Tim Walmsley, Environment Manager, MAG, UK
Airport Carbon Accreditation is the carbon management certification
for airports. The programme assesses and recognises the efforts of
airports to manage and reduce their carbon emissions with four levels
of award: Mapping, Reduction, Optimisation and neutrality. It was
launched by ACI Europe in 2009 but has quickly gained momentum and
now covers airports in Asia and Australia, Africa and North America.
The programme provides airports with a common framework for
active carbon management with measurable goalposts. Airport carbon
footprints are independently verified in accordance with ISO 14064.
15:30 - 15:50
BREAK
Sponsored
by
NEW
15:50 ACCELERATING ENVIRONMENTAL FOOTPRINT REDUCTIONS
THROUGH MULTI-STAKEHOLDER ENGAGEMENT
Mike Kilburn, Senior Manager, Environment, Airport Authority
Hong Kong
Engagement with major stakeholders is a key function for airport
operators seeking to increase the effectiveness of their footprint
reduction initiatives. This presentation explores different approaches
to securing necessary support and increasing the rate of footprint
reduction through careful selection and engagement with airport
business partners, community stakeholders and the wider aviation
community.
NEW
16:20 ADP IS ON TRACK FOR EXCELLENCE IN CSR
Didier Hamon, Group Secretary General, Aéroports de Paris,
France
After 10 years of hard work, ADP has proved its leadership in the whole
panel of expected achievements in sustainable development and CSR.
NEW
16.50
NEW CONCEPTS IN AIRPORT SUSTAINABILITY
Joeri Aulman, Airport Planner & Project Manager, Netherlands
Airport Consultants, Netherlands
Sustainability is (rightfully) moving up the priority list for airports,
from the laps of environmental managers to management agendas.
This can be attributed to an increase in regulatory demands, national
policies, stakeholder pressure or simply consciousness in safeguarding
the airport's future. Many sustainability managers at airports, however,
find themselves cornered to justify how the three traditional circles of
sustainability (economics, environment and society) function as part of
20
a management business plan. This presentation shows how airports
around the world have addressed these gaps through the creation of
new circles to complete their sustainability agendas, and suggests new
concepts to consider.
17:20
08:45 - 09:00
opening address
09:05 - 16:40
ROOM 8 (EUROPE)
MANAGEMENT & OPERATIONS
Sponsored by
09:05
Alaistair Deacon, Chief Aviation Technologist, Lockheed Martin
IS&GS, UK
09:10
STRATEGIC ROLE OF THE AIRPORT OPERATION CENTRE (APOC)
Denis Huet, Senior Expert, Eurocontrol, Belgium
Collaboration between key actors is critical to performance management
of airports and to provide the best possible experience to passengers and
airlines. The SESAR Airport Operations Centre (APOC) builds on A-CDM
implementation to further develop airport performance and connection
to the network. It adds landside aspects (passenger experience) and
provides new support-to-decision tools. In cooperation with the key
main European airports, Eurocontrol is validating the APOC concept
through a new airside and landside simulation platform, with a view to
quantifying the expected benefits, improving interactions between APOC
members, validating new support-to-decision tools and improving airport
connection to the network.
09:35
HIGH-INTENSITY SINGLE-RUNWAY OPERATIONS AT DXB –
CDM LESSONS LEARNED
Velissarios Eleftheriou, A-CDM Implementation Manager, Dubai
Airports, United Arab Emirates
Dubai International (DXB) closed one of its two runways for a period of
80 days starting 01 May 2014 for essential pavement rehabilitation and
upgrade works. Following up from last year’s presentation, where all
the planning and readiness aspects were presented, it is time to review
the entire exercise. In order to ensure maximum operational efficiency,
optimum airport slot utilisation and swift recovery from possible
disruption, the airport established specific procedures according to
the A-CDM principles. The presentation will describe the specific CDM
procedures, their results and how they will evolve to standard operating
procedures (SOP) for daily operations.
10:00
EXPANDING THE SITUATIONAL AWARENESS HORIZON IN
OPERATIONS
Dietmar Dippe, Managing Director, delair Air Traffic Systems
GmbH, Germany
Following this presentation you will understand why pre-tactical
information is essential for airport collaborative decision making
(A-CDM). Expanding the situational awareness horizon with such
pre-tactical information enables airport operations to evolve from crisis
experts, responding to 'what's out of the window' to experts 'managing
predicted problems'. Based on case studies and experience gained with
airports developing and using such technology, you will understand the
difference such tools make, what you gain by using such tools and how
and where this improves your handling and situational awareness.
10:25
AIRPORT CDM AND THE NEXT FRONTIER
Etienne van Zuijlen, Managing Director, e10CDM Aviation
Consultancy, Netherlands
Airport CDM has been around in Europe for about 15 years. Recently,
interest from other regions has emerged, and finally the pace of
implementation appears to be picking up, with 15 EU airports reaching
full A-CDM status by November 2014. Meanwhile, the tangible benefits
have not been clearly documented, and development and validation of
the next-level concepts such as SESAR Airport Operations Management
and Total Airport Management continue. Which real benefits have been
achieved, what challenges remain for implementation, and what's
happening outside Europe? How will these new concepts build on
A-CDM and make use of lessons learned?
10:50 - 11:10
BREAK
Sponsored
by
11:10
A-CDM, ENHANCED AIRPORT OPERATIONS – SMARTER NOT
HARDER
Derek Provan, Airside Director, Heathrow Airport Limited, UK
Airports are part of an interrelated system. Operational performance at
one airport has a knock-on impact throughout the network. A-CDM is
an opportunity to effect a transformational change in how we operate
by working together. Airports, airlines, ground handlers and air traffic
control sharing real-time information improves operational efficiency,
predictability and cost. By focusing on the turnaround process A-CDM
delivers aircraft into the congested European ATM network on time,
reducing delay and improving passenger experience. A-CDM addresses
the key drivers of operational performance to deliver system-wide
benefits, and the advantages multiply as more airports implement it.
11:35
TIME-BASED SEPARATION – A SOLUTION FOR ARRIVAL
DELAYS
Kevin Hightower, Chief Technology Officer, Lockheed Martin, UK
Lockheed Martin and NATS have pioneered Time-Based Separation
(TBS), which is a new approach to arrival sequencing that calculates
aircraft separation by time instead of the traditional distance approach.
By combining Laser Wind Detector technology, arrival management
tools, approach control ATC and the core TBS automation, delays can
be reduced by up to 40%. As well as offering significant reductions in
delays and more efficient use of runway capacity, TBS is in the process
of being mandated within some EU airports by SESAR as part of the
European Air Traffic Management Master Plan.
12:00
GREATFLY – A REVOLUTIONARY NEW TECHNOLOGY FOR
AIRPORTS AND AIRLINES
Peter Mayerhofer, Masterplan Coordination Operations, Vienna
International Airport plc, Austria
Based on previous research and development projects within the
framework of the EU FP7 programme, GroLas and Gabriel started to
develop the use of magnetic levitation to support take-off and landing of
commercial aircraft. With the new technology, aircraft will no longer need
landing gear, resulting in reduced noise and emissions during take-off,
approach and on ground; they will also be able to carry higher payloads.
Maintenance cost will be reduced due to lower power settings and less
weight of the aircraft. The Greatfly project will deal not only with the
technology but also with how to implement it into existing airports.
12:25
TRAJECTORY-BASED OPERATIONS AND SERVICE
ORIENTATION IN PASSENGER OPERATIONS
Steve Zerkowitz, Group CEO, Director BluSky ATM, BluSky
Services Group, Belgium
One of the main problems preventing the introduction of effective
solutions in many organisations, airports included, is the persistence
of a kind of silo mentality that forces organisational priorities to drive
efficiency rather than the other way round. Experience with efforts to
eliminate the silos reveals that traditional ideas and thinking are not
enough to break the existing less-than-ideal situation. Using a new
view acts as a catalyser: people suddenly emerge from the silos, finally
breaking them down completely. This is not a revolution – just a new
look at things. Plenty to see there!
12:50 - 14:15
LUNCH
14:15
CONSOLIDATED AIRPORT ADMINISTRATION FACILITIES:
THE INTERNAL AEROTROPOLIS WORKPLACE
J Lee Glenn, Director of Aviation Design, HKS Inc, USA
As airports grow, the size and complexity of their administrative
staff grows accordingly. With multiple departments responsible for
everything from accounting to IT, they are typically located throughout
the airport, in ad-hoc facilities, challenged in size, support space
and convenience. Increasingly, airports are recognising the benefits
of consolidating staff into a modern, centralised facility enhancing
efficiency with modern workplace planning, proper support spaces and
employee amenities such as food service, fitness centres, outdoor areas
and day care. The presentation will focus on the design process and
implementation of two such examples for DFW and SFO.
21
14:40
USING IT-ENABLED BUSINESS TRANSFORMATION
PROJECTS TO IMPROVE AIRPORT SERVICES
Marcelo Mota, director of Operations & COO, Aeroportos Brasil
Viracopos SA, Brazil
Airports must constantly seek to improve efficiency by providing quality
value-added processes. One effective way to accomplish this goal is
for the airport operator to undertake initiatives aimed at transforming
the business by mapping processes and re-engineering them – with
the support of IT solutions – to improve productivity, reduce costs
and enhance customer service. The presentation will show real-life,
successful experiences and their corresponding results adopted by an
airport in areas such as pass/permit control office, pre-arranged taxi/
limo dispatch, fleet management and airport maintenance work orders.
15:05
AIRPORT INTEGRATED CONTROL AND COMMAND FOR
EFFICIENT AIRPORT OPERATIONS
Ihab Osman, SVP/Chief Technology Officer, Ross & Baruzzini
Inc, USA
Modern airports require a viable, sustainable operations control
and command structure to manage communications and to respond
effectively to incidents and security-related events. Many airports
still function in multiple silos and fragmented operation centres that
invariably create fundamental issues relative to internal organisation
coordination and responsiveness of decision makers to events. An
integrated airport control and command centre is a critical first step
to effectively manage a modern airport; however, such an endeavour
requires a comprehensive plan that defines how people, processes
and technologies will function in a consolidated airport control and
command environment.
15:30 - 15:50
BREAK
Sponsored
by
15:50
MAKING THE INVISIBLE VISIBLE – MOBILE VEHICLE
GROUND RADAR
08:45 - 09:00
opening address
09:05 - 17:20
ROOM 6
PASSENGER PROCESSING: BAG
DROP, CHECK-IN & SELF-SERVICE
09:05
Al Lyons, Senior Vice President - Firmwide Leader Information
Technology & Electronic Systems, HOK, USA
09:10
IMPLEMENTING INTEGRATED SELF-SERVICE AT AIRPORTS
Stephen Bourke, Lead IT Programme Manager, DAA, Ireland
DAA has significant safety responsibilities when managing the airfield
of the Dublin Airport campus. DAA, in conjunction with Saab, began
the development of a mobile version of Ground Radar, which has been
instrumental in addressing a series of recommendations provided in
a past Aviation Regulatory Audit. This audit suggested that a solution
should be provided to assist vehicle ground movements on the airfield
during periods of low visibility. This technology has been successfully
trialled and installed in five of the fire station rescue vehicles with the
vision to roll out to many other vehicles that operate on the airfield.
Francis Barich, Principal Consultant, Barich Inc, USA
Aviation is rapidly adopting passenger self-services (PSS), largely in
an independent manner. Examples include remote check-in, baggage
tagging, dynamic wayfinding, mobile/self-boarding, parking payments
and border clearance. With traffic growing and funding shrinking,
airports need a coordinated and strategic approach for implementing
PSS to optimise overall efficiencies. This paper explores two years of
research, and recent successes and lessons learned from airports and
airlines across the world in providing integrated solutions. It further
illustrates the concepts of deployments when embarking on integrated
PSS. ADM/YUL airport will participate and present specific examples
and where they fit in the vision.
16:15
INECO’S EXPERIENCE IMPLEMENTING APRON
MANAGEMENT SERVICE
09:40
INTRODUCING MULTI-AIRLINE CHECK-IN (COMMON) AT
HEATHROW’S TERMINAL 2
Matthew John Cornwall, Air Traffic Services Business Manager,
Ineco, Spain
Apron management service is slowly becoming a reality around Europe,
offering airport operators an efficient solution to manage aircraft ground
movement. Since 2012, the Spanish capital’s international airport has
operated an apron management service with excellent results in terms of
quality of service and operational efficiency, proving three key objectives:
greater integration of airport operation and aircraft ground movement,
creation of a competitive market for service provision, dramatic reduction
in cost when compared with current solutions.
22
16:40
Gavin Payne, Business Change Manager, Heathrow Airport, UK
Simon Scoggins, Heathrow Programme Director Star Alliance,
Star Alliance, UK
A world first – the introduction of Multi-Airline Check-in (common) for
economy customers across 23 Star Alliance airlines at Heathrow's new
Terminal 2. The presentation will outline the challenges, strategies,
work streams, innovation and collaboration required to introduce the
first true multi-airline check-in environment. The presentation will also
summarise the key learning and challenges along the way.
10:10
INNOVATIONS IN PASSENGER PROCESSING FACILITIES AT
ORLANDO INTERNATIONAL AIRPORT (MCO)
12:25
AIRPORTS LIKE TRAIN STATIONS? LET'S START WITH
BAGGAGE!
John Newsome, Director of Information Technology, Greater
Orlando Aviation Authority, USA
Orlando International Airport facilities for pre-flight processing
of passengers and baggage were benchmarked against the toprated airports in the world in 2014. The benchmark discoveries and
subsequent concept development activities resulted in reimagined and
redesigned facilities to exceed passengers' expectations for speed,
ease and comfort, and enable rapid and cost-effective reconfiguration
of facilities to adapt to ever-changing processes and technologies. The
presentation will outline these interesting benchmark discoveries, the
ideation process and ideas that survived (and some that did not), the
development and refinement of concepts, and the translation of those
concepts into designs.
Diego Alonso Tabares, Senior Engineer, Airport Operations,
Airbus SAS, France
Diederik Lebbink, Operations Manager, Aviapartner, Belgium
Self-service is a prevalent and growing trend in airport processes:
self-service check-in, self-tagging, self-drop-off… The maximum
exponent for self-service in baggage process is what happens at major
intermodal transport hubs like train or bus stations: passengers carry
their baggage until boarding. Passenger and baggage flows currently
split at check-in and they do not converge until the arrival airport due to
security reasons and long-haul passenger convenience. INTERACTION
proposes the unification of passenger and baggage processes,
assessing different airport milestones to split them, such as security
control or boarding, in order to facilitate the integration on current
airport infrastructure.
10:40
CHECK-IN TECHNOLOGIES – ADVANCEMENTS AND TRENDS
Hendrik Orsinger, Head of Airport Planning, Pascall+Watson, UK
Check-in as a passenger process is undergoing radical change, as
technologies for increased automation and self-service use are now
reaching maturity and are able to not only improve speed of processing
and passenger satisfaction, but also lower operational costs and reduce
the need for built infrastructure. The presentation describes some
of the most recent trends that have emerged over the last few years,
different approaches in technology, passenger processing and service
provided to passengers. With reference to the key characteristics of the
deployed check-in products, the presentation aims to give an overview
of opportunities for airports, airlines and passengers.
11:10 - 11:35
BREAK
Sponsored
by
11:35
SELF-SERVICE BAG DROP, PART II
John Ceulers, Support Manager Operations, Brussels Airport,
Belgium
Many airports have thought about adding self-service bag drop as an
extra service for their customers, and Brussels Airport is no exception.
It decided to take action two years ago and installed Scan&Fly. Now
Brussels Airport is one of the most experienced airports regarding
self-service bag drop in Europe. During this period it has doubled its
Scan&Fly units to process a record number of passengers. But how
does self-service bag drop truly affect the passenger experience? How
does it influence the operational costs and terminal capacity? And most
importantly: how do we continue from this point? All these questions,
and more will be discussed.
12:00
IMPLEMENTATION OF A NEW SELF-SERVICE BAG-DROP
CHECK-IN HALL
Michael Healy, Vice President, Infrastructure & Commercial
Development, Halifax International Airport Authority, Canada
In collaboration with airline partners, Halifax Stanfield International
Airport has implemented a new passenger processing model utilising
self-service bag drops. The project delivered new high-speed screening
equipment, and a high-efficiency tilt-tray baggage system integrated
with self-service bag drops in a renovated and expanded check-in hall.
This state-of-the-art infrastructure has resulted in greatly improved
passenger processing times and the elimination of queues. The
presentation will focus on design considerations, equipment selection,
technology integration and project planning to deliver this ambitious
project in an operating airport, minimising disruption to passengers
and staff, on time and under budget.
12:50
SELF-SERVICE BAG DROP AND AUTOMATION OF BAGGAGE
HANDLING
Lone Teist, Service & Quality Manager, Billund Airport, Denmark
Jan Poulsen, Business Development, DSG Systems AS, Norway
Tagging and dropping of bags by the passenger at check-in. Fully
automated delivery of bags on arrival.
13:15 - 14:30
LUNCH
14:30
VISTA: MONITORING AND MANAGING REAL-TIME
PASSENGER PROCESS
Charles Telitsine, Paris-Orly West Terminal Director, Aéroports
de Paris, France
Anne-Lise Auriat, Paris-Orly West Terminal Operations
Engineering Manager, Aéroports de Paris, France
Managing airports requires a global view of terminal activities and
real-time monitoring of processes in order to optimise passenger
satisfaction and operational efficiency. In a smart airport approach,
Aéroports de Paris has tested a single innovative solution at ParisOrly West Terminal, giving a real-time view of process and equipment
including check-in, security control and boarding. Thanks to a 3D
interface, back-office and mobile staff have most of the information to
supervise, act and anticipate processes in order to bring passengers the
best experience.
14:55
DESIGNING AIRPORT QUEUES THAT KEEP STRESS LEVELS
LOW
Mark Adamson, Managing Director, DKMA, Switzerland
Poor management of airport queues is one of the key sources of
stress for passengers and a major cause of dissatisfaction. DKMA has
conducted extensive research on the impact of queue management on
the passenger experience at over 300 airports. Learn how to create a
stress-free passenger experience by choosing the right type of queue
for each situation, understanding queuing psychology to make your
queues seem shorter, and what you need to avoid at all cost if you want
to optimise queuing at your airport.
23
15:20
SMOOTHING SECURITY SCREENING DEMAND PEAKS BY
IMPLEMENTING PRIORITY POLICIES
Harris Markopoulos, Athens Station Manager, Aegean Airlines,
Greece
Dr Miquel Angel Piera, Professor, Universitat Autònoma de
Barcelona, Spain
Several factors influence passenger pattern behaviour regarding
the time they arrive at the screening checkpoint before their flight.
Deterministic aspects such as the reliability, frequency and diversity
of the public transport systems must be considered together with
stochastic aspects such as user preferences. Peak workloads at
screening processes are the main cause of bottlenecks at several
airport terminals. In order to smooth this peak, an innovative tool has
been developed to influence passenger preferences by assigning time
windows with different reward policies. This will help balance demand
with capacity at the passenger screening process.
15:45 - 16:05
BREAK
Sponsored
by
16:05
INTER-SECTOR CONNECTIONS – THE NAME OF THE NEW GAME
Rian Burger, Principal, Airport Sector Leader Canada East,
Stantec Architecture Ltd, Canada
As airports compete with one another for hub traffic, the speed and
ease of the connection facilities they offer passengers are becoming
an increasingly important differentiating factor. Canada's airports
are some of the most complicated in the world in this regard, as
they accommodate three sectors, and hence nine different intersector connection flows. The presentation will draw on the speaker's
experience at four of Canada's largest international passenger
terminals, and expound on the types of solutions most suited to
existing terminals, as well as the factors to be taken into account when
designing them, including the trend towards self-service.
16:30
GATWICK CONNECT – TRANSFORMING SELF-CONNECTIONS
Christopher Baldwin, Gatwick Connect Lead, Gatwick Airport, UK
The presentation will explain the research and development of Gatwick
Connect, a solution for self-connecting passengers
16:55
HOW TO DRAMATICALLY IMPROVE CONNECTION TIMES
BETWEEN GATES
Dr Ulrich Kipper, Senior Executive Vice President, Fraport,
Germany
Alexander Pfurr, Chief Executive Officer, ThyssenKrupp Access
Solutions / OU Passenger Boarding Bridges, Germany
Fraport, in its continuous search to improve the passenger experience
at Frankfurt Airport, is looking into integrating a new innovative
transportation system that will dramatically improve connection times
between gates. This system, named ACCEL, created by ThyssenKrupp,
is a technology that will improve transit times between gates;
passengers will experience no waiting time and need only 140 seconds
to cover a distance of 270m, instead of the earlier 415 seconds. This
results in a saving of 66% for passengers. The importance of such an
implementation will be highlighted for planning processes and facility
development projects.
DAY 2 - WEDNESDAY 11 MARCH
09:00 - 16:35
ROOM 1
AIRPORT CITIES &
TRANSPORT CONNECTIONS
09:00
Léa Bodossian, Secretary General, Airport Regions Conference,
Belgium
Steven Cornell PE, Project Director, WSP Group, UK
09:05
THE BART/OAKLAND AIRPORT CONNECTOR: AIRPORTS
AND URBAN TRANSIT.
Oliver Gumpert, Business Development, Doppelmayr Cable Car,
Austria
A description of the Bay Area Rapid Transit (BART) to Oakland
International Connector and an overview of the project details including
project history, finance, benefits and impacts on airport development
and urban transit-orientated development.
09:35
REGION AND AIRPORT COOPERATION FOR SUSTAINABLE
MOBILITY – STOCKHOLM CASE
Hans Brattström, Senior Regional Planner, Stockholm County
Council, Growth, Environment and Regional Planning, Sweden
For Stockholm-Arlanda Airport, an environmental condition was
decided in the 1990s that imposed an emission cap for the accumulated
emissions of CO2 and NOX from surface access, airport operation
and aviation. The Stockholm case shows how that has been a driving
force for developing broad cooperation with a great variety of actions
for reducing CO2 emissions from surface access by enhancing
public transport accessibility, thereby allowing aviation to develop.
Cooperation for improving quality in international connectivity for the
Stockholm region has recently been established.
10:05
BIKE+BUSINESS 2020 – CYCLE TRAFFIC STRATEGY AT
FRANKFURT AIRPORT CITY
Georgios Kontos, Regional Cycling Officer, Regional Authority
FrankfurtRheinMain, Germany
Cycling has not yet been considered together with airports. Particularly
in everyday traffic, the complex structures of airports have considerable
potential to establish the bicycle as means of transport in an intermodal
compound. This applies in particular to Frankfurt/Main international
airport. Frankfurt Airport accommodates around 80,000 workers. In
2020, 15,000 jobs will be added. This will result in steadily increasing
traffic to and around the airport. The decentralised and time-independent
reachability of destinations at the airport by bike means time savings for
the individual, plus significant social and economic benefits.
17:20
24
DAY 2 WEDNESDAY 11 MARCH
10:35
CTS: AN INNOVATIVE WAY OF MOVING PASSENGERS
WITHIN AIRPORT TERMINALS
be highlighted as essential, in addition to keen interest from airport
authorities. The benefits include economic, environmental and service
quality through queue reduction at airports.
Ivonne Gamboa, Director, Terminal Connectivity Program,
Calgary Airport Authority, Canada
As part of the terminal expansion at YYC, the Calgary Airport Authority
is implementing a state-of-the-art Compact Transit System (CTS) to
facilitate passenger mobility between the existing concourses and the
new $1.4bn international terminal. The CTS is a unique operation within
the terminal, with no similar system in airports worldwide. The CTS
will operate in the secure area of the terminal within a dedicated right
of way. These speciality vehicles will accommodate 10 passengers and
luggage holders. This presentation will focus on factors affecting the
vehicle and route design, and the construction phasing implemented to
minimise airport operational impacts.
14:45
CONNECTING SEATTLE’S INTERNATIONAL GATES TO A NEW
INTERNATIONAL ARRIVALS FACILITY
11:05 - 11:25
BREAK
Sponsored
by
11:25
DO AIRPORT RAIL LINKS STIMULATE THE DEMAND FOR AIR
TRAVEL?
Mike Brown, Senior Planner, Vancouver Airport Authority,
Canada
The Canada Line, which connects Vancouver International Airport (YVR)
with Vancouver City Centre, is five years old now. Using detailed data
on household spending on air travel in Metropolitan Vancouver, there
is some evidence to suggest that households living close to the Canada
Line are spending more on air travel, after controlling for other factors
like income and education.
11:55
HOW DO AIRPORT RAIL LINKS GET MORE PASSENGERS?
Milda Manomaityte, Director, Global AirRail Alliance, UK
Convincing more air passengers to use rail when travelling to and from
the airport is air-rail links' main goal. One of the most effective ways
to do so is to market the service correctly. This presentation will look
at the most successful air-rail marketing campaigns and the effect they
have had on operators' business growth.
12:25
MARKETING OF AIRPORT ACCESS MODES – THE CRITICAL
EFFECTS
Richard Brown, Managing Director, North Star Consultancy, UK
What influences mode share? Factors like the quality of the customer
proposition, differences in time or cost against competition, and tariff
against the cost of everyday goods are discussed. We look at why mode
share changes year on year and provide an opportunity to gain insight
into causes. We look at initiatives that are attributed to positive change,
and focus on how marketing and awareness are critical to winning new
customers and retaining existing ones.
12:55 - 14:15
LUNCH
14:15
TRANSFORMING GROUND TRANSPORT THROUGH
SMARTPHONES AND REAL-TIME ROUTE MATCHING
Ayham Shakra, Founder, Cabmix, Spain
The presentation will begin with a brief overview of the common
ground transportation services available in airports, and their
limitations. Using data from Monte Carlo simulations, the potential to
pool passengers, in real time, for the purpose of transportation to city
centres, will be demonstrated. Route-matching algorithm software will
Elizabeth Leavitt, Director, Aviation Planning & Environmental
Services, Port of Seattle, USA
Wayne Grotheer, Director, Aviation Project Management Group,
Port of Seattle, USA
Seattle-Tacoma International Airport will be constructing a new
landside international arrivals facility (IAF) that requires a new
sterile connection for passengers from international gates at
multiple terminals to the IAF. Customer experience and a welcoming
environment were important considerations. Port staff, consultants and
national and international experts analysed factors including passenger
experience, capacity and future flexibility, construction impacts,
capital and maintenance costs and risks. The airport has decided to
construct a bridge that will span a taxiway serving Group V aircraft with,
approximately 200m between structural supports. There are only a
handful of such bridges in the world.
15:15 - 15:35
BREAK
Sponsored
by
NEW
15:35 THE IMPORTANCE OF REGIONAL AIR ROUTES TO EUROPEAN
CONNECTIVITY
Simon McNamara, Director General, European Regions Airline
Association, UK
The presentation will cover the role that regional air routes play in
connecting Europe and what they contribute to connectivity. It will
discuss the importance of access to hub airports and the challenge
posed by the long-term lack of airport capacity in Europe and what
needs to be done to address this.
16:05
IS YOUR SYSTEM ADA COMPLIANT FOR YOUR FEDERAL
REGULATIONS?
Peter SerVaas, President and Co-founder, DoubleMap, USA
This presentation will cover the idea behind the federal disabilities acts
and why systems might be penalised by the Justice Department or its
respective federal organisations for not complying. The presentation
will mention ways to apply for and receive appropriate funding for
these solutions. They include audible announcements at stops and
visual signage for the hard of hearing. It will also cover the compliant
way to list information in a format that can be read by visually impaired
people. Peter will also discuss the broader impact this can have on your
business, and how following such acts can lead to a better business.
16:35
& DRINKS IN THE EXHIBITION HALL
FOLLOWING THE CONFERENCE!
25
09:00 - 17:10
ROOM 4
& DEVELOPMENT
09:00
09:05
REINVENTING THE AIRPORT LANDSIDE INTERCHANGE
James Berry, Global Aviation Director, Woods Bagot, Australia
Over the years we’ve witnessed a progressive change in the design
of the airport forecourt interchange, driven by security concerns, new
passenger facilities such as bag drop and retail as well as a desire by
airports to differentiate between paying and non-paying pax. Since my
involvement at T5 LHR we’ve been involved in a range of design work on
this critical interchange zone at a number of airports. This presentation
will consider the drivers for these changes, examples of how airports
are addressing this in different cultural contexts, and an example of our
most recent project in this area.
09:30
REDEFINING THE KERB – NEW INSIGHTS INTO GTC DESIGN
René Marey, Senior Airport Architect, NACO, Netherlands
Airport Consultants, Netherlands
The airport terminal experience is changing rapidly as contemporary
passenger processing offers new ways of designing the airport terminal
and especially its kerb. As airports are becoming destinations for travel,
leisure, retail and business, the GTC is where all of the energy and
airport landside development is focusing. At the crossroads between
the airport terminal and the airport city, new GTC design concepts could
offer opportunities for airport development. Moreover, recent trends
in passenger processing will allow for greater integration of airport
terminal and kerbside development; a new dimension to the passenger
experience with great impact on architectural design.
09:55
TAMPA GATEWAY CENTER – A NEW CONRAC AND
AUTOMATED PEOPLE MOVER AT TPA
Joe Lopano, CEO, Tampa International Airport, USA
Tampa International Airport, rated in the top three airports in the world
for customer satisfaction, is embarking on a billion-dollar development
programme, the largest in its history. The expansion programme was
created as part of the master plan update that was approved in April
2013. This bold plan focuses on decongesting the kerbsides, roadways,
and main terminal. The master plan will also expand the existing
facilities to double its capacity. The centrepiece of the plan includes a
new 2.6 million square foot consolidated rental car facility (ConRAC)
with connection to the main terminal by an automated people mover
(APM).
26
10:20
BALANCING LANDSIDE/AIRSIDE CAPACITY AT NASHVILLE
INTERNATIONAL FOR 'IT CITY'
Robert Wigington, President & CEO, Metropolitan Nashville
Airport Authority, USA
Serving Nashville, Tennessee, long known as Music City and recently
touted as the 'It City', Nashville International Airport (BNA) has
transformed from a hub to a true origin-and-destination airport.
Learn about BNA’s 20-year journey to meet the challenges of ageing
infrastructure and limited landside facilities to meet rapidly growing
business, visitor and convention passenger demand and deliver the
'Nashville Airports Experience'. As one of the fastest-growing airports
in North America, how is BNA expanding and improving capacity and
services for passenger and baggage processing, parking, roadway and
concessions, while pursuing innovative sustainability initiatives?
10:45 - 11:05
BREAK
Sponsored
by
11:05
LAX – NEW LANDSIDE DEVELOPMENT PROGRAMME FOR
THE WORLD'S BUSIEST O&D AIRPORT
Michael Doucette, Deputy Executive Director, Los Angeles World
Airports, USA
Los Angeles International Airport (LAX) is the world's fifth busiest
airport and the largest origination and destination airport in the world.
Learn how LAX intends to alleviate its landside congestion issues
through the development of a comprehensive development programme.
11:30
TRANSFORMATION OR BUST – THE REWARDS AND
CHALLENGES OF RECORD GROWTH
John Deffenbaugh, Head of Terminal Transformation, Aberdeen
International Airport Limited, UK
Aberdeen International Airport has benefited from phenomenal growth
in recent years. It is at the centre of the North Sea oil industry and the
most prosperous UK region outside southeast England, and 60% of the
airport users are business travellers. Two record years of passenger
growth have seen the airport’s passenger numbers climb towards
four million – all of whom pass through a terminal that has not been
significantly modified since it opened in 1978. This presentation will
consider the challenges of transforming an existing terminal while
maintaining the live operation, and how best to maximise design quality
with scarce funding.
11:55
EXPANSION AND UPGRADES TO THE DOMESTIC TERMINAL
AT YVR
Nancy Stern, In-House Architect Vancouver Airport Authority,
Vancouver Airport Authority, Canada
Mehrdad Parsad, Architect, Stantec Architecture Ltd., Canada
Vancouver International Airport's (YVR) new Gateway Initiative will
maximise aircraft gate utilisation and reduce connection times between
domestic and international flights. The first phase, an expansion
and upgrade in the domestic terminal, opens December 2014. This
presentation will provide two perspectives: Nancy Stern will discuss
YVR’s planning, design criteria, art commissioning and how the
project fits with the YVR Gateway Initiative; Mehrdad Parsad will
discuss the architectural inspirations and how YVR’s criteria have been
implemented. The project includes a new concession programme, new
access to bag claim, an art commission, expanded holdroom capacity
and YVR’s standard passenger amenities.
12:20
REFURBISHMENT OF HANOVER AIRPORT TERMINAL A –
UNDERGOING OPEN-HEART SURGERY
Christina Doerge, Dipl.-Ing. Architect , K+P Architekten und
Stadtplaner, Koch·Voigt·Zschornack, Germany
Hanover Airport, a typical German 1970s airport with growing
passenger numbers, is being prepared for the future. It has been
refurbished to meet the challenges of rising demand, especially
concerning security and passenger comfort. After extensive preliminary
studies, the reconstruction of Terminal A is the first step towards a
sustainable future for Hanover as a location for business. In addition
to the technical adjustments, the targets were to install clear routing,
spacious waiting areas and an attractive retail space. The restoration
was realised exactly in the predefined and time limit.
12:45 - 14:20
LUNCH
14:20
ACCURATE STATISTICS AND FORECASTS: PRECONDITION
FOR AIRPORT STRATEGIC PLANNING
15:35 - 15:55
BREAK
Sponsored
by
15:55
PREP (PLAN-REVIEW-ENGAGE-PROCURE) TO DELIVER
AMAZING WEST COAST AIRPORT IMPROVEMENTS
Theodore Anasis, Manager - Airport Planning, San Diego
Hear how planners delivered successful airport projects on time and
under budget to rave reviews from passengers and airlines. Planners
from the latest airport improvements in California (San Diego and
Los Angeles) will discuss how they 'bridged' advance planning
and construction with a continual planning process that engages
stakeholders. Learn how PREP (plan-review-engage-procure) has been
implemented successfully to construct airport projects using a game
plan that includes airport operators, tenants, stakeholder agencies and
the public.
16:20
REVISITING MASTERPLANNING
Paul Behnke, Senior Associate, Aviation Strategies
International, USA
Candace McGraw, CEO, Cincinnati/Northern Kentucky
Airports are complex businesses with long planning horizons, often
20 to 30 years. Before making strategic decisions for investment in
expensive airport infrastructure, management needs to have reliable
forecasts to right-size the airport going forward. Too little investment
can result in congestion, degrading the passenger experience and
creating diversion of traffic to competing airports. But over-building
also has its downside: a heavy debt burden and under-utilised assets
can erode the bottom line.
Maria Julia Poratelli, Planning Manager, Aeropuertos Argentina
2000, Argentina
Seventeen years after our first drafts, we came out with very valuable
masterplans for the group airports. The plans are alive and dynamic;
they mutate constantly but never lose their strength and substance.
While developing them, we have mastered the ability to simultaneously
deal with each airport, the plans themselves and the numerous projects
within. It's been many years of handling and adopting solutions that,
amazingly, are probably applicable for all airports.
14:45
CHANGING CUSTOMER DEMANDS AND INCREASING
TRAFFIC WHILE INFRASTRUCTURE IS LIMITED
Mark Molen, Executive Director Aviation Architecture, AECOM,
Hong Kong
The presentation will introduce a new aircraft lift design called the
Jet Lift, and show how the concept evolved from enabling multi-level
hangars to multi-level passenger terminals. Planning templates, a
mechanical computer model and animations of the lift will be presented
to enable the audience to fully understand the utility and functionality
of the lift. Case studies will be presented to illustrate the impact of
using Jet Lifts versus conventional aircraft parking. Walking distances,
holdroom layouts, vertical circulation, apron services, concourse design
and airfield planning will be discussed and illustrated. Energy usage and
environmental impact will also be covered.
Michael Eggenschwiler, Chief Executive Office, Hamburg
Airport, Germany
In 2014 Hamburg Airport experienced strong passenger growth of
approximately 8%, and the growth is expected to continue. This is
leading to new challenges for the airport as its infrastructure for
expansion is limited and customer demands are increasing. The
presentation will focus on how infrastructure and processes can be
optimised. Furthermore, it will be demonstrated how the different
customer (airlines, passengers, tenants) needs are addressed by the
airport to react to new demands. This will include an example of a new
passenger handling infrastructure that is currently being implemented
at Hamburg Airport.
15:10
CREATING UNIQUE PASSENGER EXPERIENCES, THE
SCHIPHOL WAY
Gerard Geurtjens, Director A Pier & Terminal, Schiphol Group,
Netherlands
Passengers feel at home at our 95-year-old airport. As part of our
ambition to remain Europe's preferred airport, we create unique
passenger experiences in which people feel understood and cared for.
This personal approach is written into our genes and was recently
anchored in a new passenger experience method including a costsaving way of working. While we are laying the foundations for a second
century of growth by adding a new terminal and pier, we can service
a new generation of travellers. Focusing on their future needs and
emotions, we will convert dis-satisfiers into satisfiers.
16:45
THE NEW PASSENGER JET LIFT AND FUTURE TERMINAL
DESIGN
17:10
27
09:00 - 17:30
ROOM 5
& DEVELOPMENT - MIDDLE
EAST & ASIA
This track focuses on developments across the world's most exciting
and fastest-growing aviation market. Asia and the Middle East face
a lot of major challenges investing in capacity to meet rapid demand.
This track will examine some of the common themes that run through
airports in the region: growth, managing growth, delivering capacity,
dealing with constraints, regulatory and pricing challenges, policy
decisions and making a return on equity. Although individual airports
show differences, these common themes link airport development
challenges across the region.
09:00
Satyaki Raghunath, Principal, Infrastructure + Economic
Development Ltd, UK
09:05
INDIA'S NEW GATEWAY
Karthi Gajendran, President, Airport Developments, GVK, India
The presentation will discuss innovation in design, and best-quality
passenger experience and convenience at the lowest possible cost in
one of the most constrained airport projects in the world.
09:30
STRATEGIC DEVELOPMENT OF PASSENGER TERMINALS AT
KIX AND ITM
Katsuhiro Yamaguchi, Executive Officer, Corporate Strategy,
New Kansai International Airport Company Ltd, Japan
Airport managers face diverse demands from FSCs and LCCs. At KIX, in
addition to the flagship T1, LCC dedicated T2 (LCCT) was opened in 2012
and expansion of LCCT is under way. As a result of the dramatic growth
in foreign tourists travelling to Japan, further terminal expansion is
being considered. ITM, by contrast, focuses on domestic business travel
as a core market segment. Due to its confined location in the urbanised
area, a PTB renovation plan has been initiated to be conducted in steps
so that ITM will be reborn as a convenient and comfortable city airport
by the time of the 2020 Olympics.
09:55
THE TRANSFORMATION OF BIA
Mohamed Al Binfalah, Chief Executive Officer, Bahrain Airport
Company, Bahrain
This presentation will provide an update on the Bahrain International
Airport (BIA) terminal design, design strategy, tendering and
implementation program.
28
NEW
10:20 EVOLUTION OF GMR’S AIRPORT DEVELOPMENT MODEL
Kamesh Rao, CEO, GMR Airport Developers Limited, India
The presentation will discuss the evolution of GMR’s airport
development model from being focused on the development of worldclass passenger terminals and airside facilities to operational excellence
and development of a sustainable airport ecosystem, including landside
developments that complement and act as drivers for growth in line
with the changing nature of airport concessions and the need to
proactively boost growth.
10:45 - 11:05
BREAK
Sponsored
by
11:05
DUBAI AIRPORTS: STRATEGIC PLAN 2050 AT AL MAKTOUM
INTERNATIONAL.
Peter Moore, Development Director - Airport Design, Dubai
Dubai International Airport has maintained its growth for the
aviation sector in Dubai, and is nearing completion of the capacity
enhancements (under SP2020) taking Dubai International Airports to a
100+m hub by 2020. Plans are underway to future-proof the continued
growth with the launch of the SP2050 masterplan at Al Maktoum
International Airport at Dubai World Central. The masterplan at AMI
integrates Dubai’s surface transportation masterplan while delivering
phased and incremental airport capacity ahead of demand. Phase 1 is
planned to provide a 130m passenger facility with full airport facilities,
with the passenger experience at the heart of the design evolution.
11:30
CREATING AN IDEAL DESTINATION HUB AIRPORT
PASSENGER/GUEST EXPERIENCE
Mark Otsea, Senior Project Manager, HOK, USA
Kirsten Fordyce-Wheeler, Vice President, Director of Interiors,
HOK, USA
Hamad International Airport in Doha, Qatar opened in the summer of
2014. It is largest airport that opened that year. This presentation will
focus on the passenger terminal building and its planning and design.
The focus will be on the enhanced passenger experience for origin and
destination passengers as well as transfer passengers. The topics will
include: OD (origin and destination) passenger experience, site location,
departure experience from site approach road to plane, arrivals experience
from plane to arrivals site road, transfer passenger experience, transfer
security, short transfer/longer transfer, passenger amenities.
11:55
CONSTRUCTION OF CHANGI AIRPORT TERMINAL 4 –
INNOVATION AND CHALLENGES
Lee Wei Xian, Manager, Changi Airport Group (Singapore) Pte
Ltd, Singapore
Terminal 4 (T4) is an addition to Changi Airport’s family of three
terminals, which is expected to be ready by 2017. It will boost Changi
Airport’s current capacity of 66 mppa by another 16 million. A twostorey building with a height of 25m, T4 will have a gross floor area
of about 195,000m2 (approximately 27 football pitches). To meet
the ambitious construction period and early building watertight
requirement for baggage handling system installation, innovative and
unconventional construction solutions have been adopted. Unlike the
conventional approach where the building is constructed in horizontal
layers, T4 is constructed in vertical slices.
12:20
DEVELOPING HKIA INTO A THREE-RUNWAY SYSTEM
16:15
DESIGN TENDERING CONSIDERATIONS FOR TTIA TERMINAL 3
Chi-Kee Ng, Executive Director, Airport Operations, Airport
Authority Hong Kong, Hong Kong
The practical maximum runway capacity of the existing two-runway
system of Hong Kong International Airport (HKIA) is 420,000 aircraft
movements annually, and it is estimated that the airport will reach its
maximum capacity within a decade. To map out the development needs
that help HKIA achieve sustainable growth while retaining its longterm competitiveness and position as an international aviation hub,
the Airport Authority is planning to expand HKIA into a three-runway
system to allow the airport to handle future traffic demand as estimated
by IATA Consulting, with 607,000 aircraft movements per year by 2030.
Chui-lung Chang, Chief Engineer, Taoyuan International Airport
Corporation, Taiwan
Jelmer van der Meer, Project Manager, NACO, Netherlands
Taiwan Taoyuan International Airport (TTIA) is standing on the brink
of realising the biggest project in the history of the airport since it
first opened its doors in 1979. The New Terminal 3 will increase TTIA’s
processing capacity by 45 MAP to accommodate traffic up to 2042.
In order to appoint the best architectural team to design this new
state-of-the-art facility, Taoyuan International Airport Corporation
(TIAC) has engineered and initiated a design competition process. This
presentation will elaborate on the considerations that were the basis of
the process and the observations along the way.
12:45 - 14:40
LUNCH
14:40
KEEPING IT UP IN THE MIDDLE EAST: KUWAIT TAKES OFF
Carlos Amigo, Project Director, Ineco/Project Manager for
Kuwait International Airport, Ineco, Spain
The unprecedented development of the aviation business in the Middle
East over the past decade has seen Dubai, Doha and Abu Dhabi airports
as the major players. Kuwait International Airport is warming up to
enter the game, and that setback can be dealt with as an advantage
of having lessons learned from the competitors. The KIA US$10bn
development plan aims to provide an excellent level of service for
aircraft, passengers and cargo. The airport project management as a
discipline is essential to integrate and coordinate such a development,
and it is worth explaining how this is being done.
15:05
TERMINAL HAJJ OPERATION IN JEDDAH, KSA
Philippe Bosc, ADPM Project Director/MATAR Acting CEO,
PPMDC/MATAR/Aéroports de Paris Management, Saudi Arabia
Hesham Saeed, HTC Duty Manager, PPMDC, Saudi Arabia
In 2005, the Saudi authorities decided to improve the Hajj Terminal
facilities of King Abdulaziz International Airport, in Jeddah, KSA,
in order to increase the level of service offered to Hajj and Umrah
pilgrims. Since 2007, the Ports Projects Management & Development
Company has operated the Hajj Terminal on behalf of the General
Authority of Civil Aviation together with Aéroports de Paris
Management. The purpose of this presentation is to introduce the
unique and very specific Terminal Hajj Operation which, thanks to the
excellent cooperation with and from all government bodies, appears to
be a successful public-private partnership in airport operation.
15:30 - 15:50
BREAK
Sponsored
by
16:40
LOW-COST TERMINAL CONSTRUCTION/OPERATION AND
THE IMPLICATIONS FOR AIRPORT MANAGEMENT
Kenichi One, Manager, Finance Department, Narita International
Airport Corporation (NAA), Japan
Narita's objective is to expand its route network further with the
emergence of LCCs, and to maintain its status as Asia’s leading airports.
The LCC terminal construction is part of that drive, and the terminal will
open in spring 2015. We are striving to curb construction costs and
rationalise outsourcing while setting charges low enough that users
will find them acceptable. With the Tokyo 2020 Olympic and Paralympic
Games, we are working on other initiatives to solidify our position as
our customers' preferred airport. These include improvements that will
result in greater comfort and convenience.
17:05
SCAA NEW STRATEGY TO SECURE THE FUTURE OF
AVIATION
Walid Mohamed Ahmed Abd Allah, Head of Projects Follow-Up
Section, Sudan Civil Aviation Authority, Sudan
The presentation will explain where the SCAA is in the aviation sector,
where it wants to go and how it will get there. The previous strategy
was finished in 2012, and the SCAA did some evaluation and analysis
for the implementation of that strategy to answer questions about what
went right and what went wrong. By looking to the world around us and
what is recommended, we can answer where we want to go and how to
do that according to our available resources.
17:30
15:50
PRESENTING A NEW GREENFIELD AIRPORT IN THE DESERT
Amir Mann, Partner, Amir Mann Ami Shinar Architects and
Planners, Israel
Ramon International Airport for the resort of Eilat, at the northern tip
of Red Sea, is a rare greenfield project, planned for 2.25m passengers/
year phase 1 – 2016 and 4.25 phase 2 – 2030. It features a 3,600m
single runway, a 40,000m2 PTB, ACT and all supporting structures.
The terminal's unique boulder-like mass, derived from the desert
surroundings, shadows itself, and is 'sliced' by screen walls. These allow
for majestic views and penetration of wild desert landscape into the
building. Thus, passengers/visitors may uninhibitedly view the entire
interior shell and all incoming-outgoing traffic, with glazed 'oases'
acting as filters of movement.
29
09:00 - 17:20
ROOM 7 (OCEANIÉ)
AVIATION SECURITY, BORDER
CONTROL & FACILITATION
Sponsored by
09:00
Eric Kaler, Director of Security, Hawaiian Airlines, USA
Jean Salomon, Principal, JSCP, France
09:05
INTEGRATED BORDER MANAGEMENT: A VISION FOR THE
FUTURE
Tony Smith, Managing Director, Fortinus Ltd, UK
As global passenger traffic continues to increase, it is increasingly
important that border agencies work closely with airlines, airports and
technology suppliers to enhance the passenger experience without
compromising security. Tony Smith will talk about lessons learned
from big events of the past; the latest international thinking on border
strategies; and how the public sector and the private sector can work
together to deliver integrated border management systems in the
future. The session will also look at identity management at borders,
registered traveller programmes and automated border controls.
09:35
TACKLING THE SECURITY CHALLENGES OF THE MODERNDAY HUB. THINKING AHEAD!
Erick Bourai, Head of Aviation Security Policy, Aéroports de
Paris, France
In today's airports, the basic design and rationale of the passenger
screening checkpoint is by and large influenced by concepts going
back to the '60s and '70s. However, there has been a dramatic shift
in passengers' and airlines' needs since then. Airports have been
unsparing in their efforts, struggling to maintain security operations
at the highest level while at the same time striving to address their
clients' needs as well as adapting their resources and know-how to
an evolving threat environment. Is it not time for us to rethink the
process? If so, what should be its main components?
10:05
SECURITY MANAGEMENT SYSTEMS: CONCEPTS AND
PRACTICAL APPLICATIONS
Yannick Lachapelle, Senior Regional Security Manager, EMEA,
United Airlines, USA
A presentation of the concept of security management system (SeMS)
that has been advocated by IATA. We will also demonstrate the benefits
of a SeMS approach by presenting examples of implementation from
the airline community.
10:35
RISK-BASED SCREENING APPLICATIONS IN CHECKED
BAGGAGE INSPECTION SYSTEMS
Lawrence Studdiford, National Aviation Systems Practice
Leader, AECOM, USA
Now that risk-based security initiatives are well under way at passenger
screening checkpoints across the USA, TSA's focus is being turned to
the nation's checked baggage inspection systems (CBIS) for innovative
methods for screening baggage. This presentation will concentrate
on various methods being implemented by industry into new and
recapitalised (existing) CBIS installations, and considerations for
maximising throughput.
11:05 - 11:25
BREAK
11:25
BALANCING CUSTOMER SERVICE AND SECURITY TO
ENHANCE THE PASSENGERS' EXPERIENCE
Richard Duncan, Assistant General Manager, Public Safety and
Security, Hartsfield-Jackson Atlanta International Airport, USA
Airports are transition facilities between ground and air transportation
systems. Since the tragic events of 11 September 2001, airports
have sought opportunities to provide quality customer service while
ensuring compliance with security requirements. As the passenger
volume increases, airport operators must invest in facilities and
programs to accommodate the flow of passengers at airports. Riskbased security, self-service facilities, improved wayfinding and other
technological enhancements are methods used by airports to enhance
customers’ experience. With the changing threat environment,
airports must balance customer service or convenience with security of
passengers. Are we heading in the right direction?
11:55
THE CONTINUOUS EVOLUTION OF AIRLINE SECURITY
Rich Davis, Managing Director - Global Security, United
Airlines, USA
The role of aviation security departments has fundamentally been the
same for as far back as anyone can remember. Airlines continue to
work closely with governments to prevent sabotage and hijackings.
But various threats are always evolving and other vectors continue to
emerge. Airline security directors are continuously tasked to assist
with other issues such as border controls, pandemics, natural disasters,
geo-political analysis flying in proximity to combat zones, violence in
the workplace, the cyber threat, revenue protection, investigations and
many, many more.
NEW
12:25 ABC EGATES - THE ITALIAN EXPERIENCE OF AUTOMATION
OF THE BORDER CONTROL PROCESS
Dr Maria Francesca Di Massimo, IT Official, Ministero
dell'Interno (Ministry of Interior), Italy
Ray Batt, Director Business Development, SITA, UK
The presentation will show the results of a collaboration between
government and private companies aimed at improving the border
control process and the experience of travellers.
12:55 - 14:00
LUNCH
30
Sponsored
by
14:00
AUTOMATED BORDER CONTROL – STATE OF PLAY AND
LATEST DEVELOPMENTS
16:20
CHALLENGES AND OPPORTUNITIES IN IMPLEMENTING
EFFICIENT SMART BORDER SOLUTIONS
Markus Nuppeney, Head of Section, Federal Office for
Information Security (BSI), Germany
The presentation will examine the state of play and latest developments
in the area of automated border control (ABC). The main focus is on
the EasyPASS ABC system and on ABC-related technical guidelines.
The talk will also discuss ABC installations and related activities on the
European level.
Edgar Beugels, Director Research & Development Unit, Frontex,
Poland
As traveller numbers continue to rise, the pressure to process large
volumes of people at border crossing points will continue to grow.
Certainly, the traditional approach to border control, in which most
travellers are to be checked at the border irrespective of the level of
risk they present as individuals, is not sustainable in the long term.
One-size-fits-all controls do not represent the most effective method
to detect individuals who pose a genuine security risk at the border. A
new border control paradigm is needed to tackle the aforementioned
challenges and to better strike a balance between facilitation, security
and cost effectiveness while complying with existing regulations. The
main objective will be to have sufficient and reliable information on
individual passengers available as early as possible, so that advance
processing (risk assessment) and facilitation can become a reality,
thus serving the needs of both the border control community and the
passengers. This approach could also potentially allow for integration
with airline and airport processes, creating additional benefits. But
what is needed to change the paradigm?
14:30
THE EU'S SMART BORDERS INITIATIVE
Richard Rinkens, Coordinator Biometrics, European
Commission, Belgium
In order to guarantee a safe and welcoming Schengen area, the external
borders need to be well managed. This burden is shared by all member
countries. In the past the European Commission has been trusted with
the implementation of various systems and legal frameworks to enable
better management of migration. Many of these systems, such as
EURODAC, the Visa Information System and the Schengen Information
System II, use biometric identifiers to permit identity management. The
latest addition is the SmartBorders programme, consisting of an EntryExit System and a Registered Traveller Programme.
15:00
FASTPASS – A REFERENCE SYSTEM FOR NEXTGENERATION ABC SYSTEMS
Dr Markus Clabian, Senior Engineer, AIT Austrian Institute of
Technology, Austria
FastPass will establish and demonstrate a harmonised, modular
approach for automated border control (ABC) gates. Border control is
a major challenge for security and mobility within the EU. Travellers
demand minimum delay and a speedy border crossing, while border
guards must fulfil their obligation to secure the EU's borders against
illegal immigration and other threats. FastPass will serve both demands
at the same time, keeping security at the highest level while increasing
the speed and comfort for all legitimate travellers at all border control
points, aiming at a minimum of privacy intrusion.
15:30 - 15:50
BREAK
16:50
PANEL DISCUSSION: IS THE ROAD TO ABC PROGRAMS
PAVED WITH GOOD INTENTIONS?
Richard Rinkens, Coordinator Biometrics, European
Commission, Belgium
Dr Markus Clabian, Senior Engineer, AIT Austrian Institute of
Technology, Austria
Lasse Kivinen, Project Manager, Laurea University of Applied
Sciences, Finland
Edgar Beugels, Director Research & Development Unit,
Frontex, Poland
17:20
Sponsored
by
15:50
ABC4EU PROJECT: NEXT-GENERATION AUTOMATED BORDER
CONTROL SYSTEM
Lasse Kivinen, Project Manager, Laurea University of Applied
Sciences, Finland
Millions of travellers are crossing EU borders. The majority travel
with valid documents and legitimate reasons. Volumes will grow
considerably in the future, especially at the air borders. EU countries
must facilitate smooth travelling and movement to support economic
growth and value creation. However, current implemented systems
are facing challenges to support growth demand. Cutting-edge
technologies can help achieve more effective border management.
The automated border control systems for the EU (ABC4EU) project
addresses multiple aspects of those challenges, including a smooth
experience for encouraging cultural exchange and free movement. The
research study is also exploring harmonisation and standardisation of
automated border control systems.
31
09:00 - 17:05
ROOM 3
DEVELOPMENT,
Sponsored by
09:00
09:05
THE WALK-THOUGH DUTY-FREE STORE – THE THIRD WAVE
Austin McGinley, Client Services Director, JHP Design, UK
Austin will show the latest developments in walk-through duty-free
stores from around the world. He will explain how they should be
integrated with the overall retail masterplan and how global duty-free
retailers are now increasingly influencing airport design. He will also
chart the development of the walk-through duty free, and set out his
predictions for the next wave, where online merges with physical space.
09:30
VIRTUAL SHOPPING AND THE NEED FOR CLICK AND
COLLECT AT AIRPORTS
Tim Robinson, CEO, Doddle Parcel Service Ltd, UK
Peter Louden, Chief Operating Officer, Doddle Parcel Service
Ltd, UK
A new service enables collecting, returning and sending parcels
in handy locations. It will allow greater choice for airport terminal
passengers and offer an improved virtual retail experience to spaceconstrained airport terminal environments. It will also allow a greater
level of passenger engagement, choice and convenience pre or post
travel. Doddle is an open-access model, so it will work as a delivery
location for any online retailer and any carrier network. The service will
also bring a level of convenience for a 24/7 airport workforce.
09:55
ONLINE RETAILING – A DOUBLE-EDGED SWORD FOR
AIRPORT COMMERCIAL ACTIVITY
Eric Tan, Vice President, Changi Airports International,
Singapore
The rapid growth of online retailing is posing a real and serious threat
to bricks and mortar commercial retailers at airports. As technology
continues to become more deeply entrenched in everyone’s lives, will
traditional retailers cease to exist? For those willing to adapt and
embrace the new model of online retailing, the threat of elimination can
be turned into a new opportunity. How then should airport commercial
planners help retail tenants develop their businesses to incorporate the
new and old models of retailing? This involves forward thinking and an
appreciation of the way that today’s passengers spend at airports.
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10:20
DRASTIC CHALLENGE FOR KIX – KIX TERMINAL BUILDING
RENOVATION
Hiroki Kitabayashi, Director, Office of International Relations
and Business Development, New Kansai International Airport
Company Ltd, Japan
Since Kansai Airport (KIX) was opened in 1994, it has renovated the
duty/tax-free area several times based on environmental changes
surrounding the airport and the diversity of customer needs. In this
presentation, the history of the renovation of the duty/tax-free area
at KIX will be introduced, including the targets, purposes and results
for each renovation. In addition, the conceptual differences between
the duty/tax-free area of Terminal 1 (mainly for full-service airlines)
and Terminal 2 (only for LCC airlines) and the plan for a new terminal
(Terminal 3) will be presented.
10:45 - 11:05
BREAK
Sponsored
by
NEW
11:05 CONVERSION OF PASSENGER SERVICES TO A SUCCESSFUL
LOYALTY PROGRAMME THAT PROVIDES PRIVILEGES AT
THE AIRPORT
Ali Bora Isbulan, General Manager, TAV Operation Services,
Turkey
The airport companies cannot touch the passengers directly. The
only connection between the passenger and the airport company
is complaint/comment feedback related to operational issues. This
means there is a lack of information to develop company strategies and
create new products to make passengers’ travel easier. We can touch
the passenger directly and influence their behaviour while travelling,
though a membership programme that provides fast track, car park
benefits, lounge services and transportation benefits, among other
things. In addition to our B2B customer profile, we have gained more
than 12,000 satisfied B2C members.
11:30
AIRPORT PARKING – A NEW STRATEGY
Brett Bain, Manager, Parking and Ground Transportation,
Edmonton International Airport, Canada
The presentation is directed at airports and offers a new strategy for
increasing revenue streams and markets that most airports don't enjoy
today. Development of a global airport parking product branded jetSet
brings significant advantages to all airports by opening new revenue
streams, leveraging marketing efforts and utilising technologies in
order to increase revenues. jetSet is designed to compete against offairport products and to significantly increase revenues accrued from
parking products. It currently exists at two major airports in Canada and
will expand across Canada and into the USA in the next short term.
11:55
MAG TRANSFORMATION – UNLOCKING VALUE
Brad Miller, Corporate Development Director, Manchester
Airports Group, UK
The presentation will discuss the journey MAG (Manchester Airports
Group) has been on from being a regional airport player to a premier
airport management and services company. It will also explain how
the MAG team has driven growth and allowed the group to continue to
invest, including the acquisition of London Stansted, through meeting
the needs of its customers.
12:20
TRACKING TECHNOLOGIES FROM CAR PARK TO INFLIGHT
FOR PASSENGERS' BENEFIT
15:50
OPTIMIZATION & BUSINESS INTELLIGENCE FOR A FUTUREPROOF RETAIL STRATEGY
Rosemarie Rawson, Master Professional, Transystems, USA
Learn about which new technologies have been adapted by successful
airports and airport-related companies to make passengers' trips
more efficient and stress free. For example, Copenhagen's customer
service agents are wearing Google Glass, and SFO is utilising beacons
for an app that will help passengers navigate through the airport while
pointing out areas for eating and recharging. Passengers utilise apps
to find an open parking space in a car park, to check security line wait
times and to arrive at their gate where their food is delivered while they
plug in their devices to work or play.
Adil Raïhani, Senior Vice President Center Management, Vienna
Airport, Austria
Christian Roth, CEO, Beontra, Germany
Are you wondering whether the assignments of your gates lead to
maximum retailing revenues? This and other retail planning challenges
have become essential and difficult to manage with “self-made”
solutions - while the available tools are limited. To increase efficiency
and ensure a sustainably profitable operation for airport and retail
operators, optimizing gate allocations, outlet relocations or opening
hour adaption to passenger streams need the support of business
intelligence and predictive analysis solutions: With the goal of creating
a “future proof” platform supporting their continuous retailing
optimization, Vienna Airport took the industry lead in cooperation with
BEONTRA/ Lockheed Martin.
12:45 - 14:15
LUNCH
14:15
TRANSFORMING THE LANDING THROUGH BRAND DESIGN
Benjamin Perret, Communications Director, Aéroports de Paris,
France
Dounia Alno, Head of Branding & Design, Aéroports de Paris,
France
Airport as the country touchpoint for millions of passengers: how to
use it as a media and raise brand image and loyalty, as well as country
image?
14:40
AIRPORT BRANDING – A CORPORATE REPUTATION TOOL
BEYOND MARKETING
Rachel Crowley, Head of Corporate Relations, Brisbane Airport
Corporation, Australia
In late 2011 Brisbane Airport Corporation enlisted London-based
brand and creative agency, Winkreative, to help it develop a strategy
to improve the airport's 'sense of place' and customer service. That
strategy has proved invaluable as the airport battled a government
review of its curfew-free status, commercial negotiations to fund
a multi-billion dollar investment programme, and an aggressive
media campaign against the airport corporation. This presentation
looks at how 'brand' goes way beyond commercial concerns, and can
help an airport build political and commercial resilience, forge new
relationships and strengthen a vulnerable corporate reputation.
15:05 - 15:25
BREAK
16:15
GATWICK CONNECT - TRANSFORMING SELF-CONNECTIONS
Christopher Baldwin, Gatwick Connect Lead, Gatwick Airport, UK
The presentation will explain the research and development of Gatwick
Connect, a solution for self-connecting passengers
16:40
GROWING NON-AVIATION REVENUE THROUGH AN
ENHANCED PASSENGER EXPERIENCE
Stefano Gardini, Director Business Non Aviation, Aeroporto G.
Marconi Bologna, Italy
We are aware that today a great passenger experience is a strategic
driver for commercial success at the airport. We’ll present how we’re
working in Bologna to meet passengers’ new and changeable needs, to
create conditions stimulating a positive mood/state of mind and how
this has improved our non-aviation revenues.
17:05
Sponsored
by
15:25
ONLINE AND OFFLINE - SUPPORTING OUR AIRLINE
AND RETAIL PARTNERS
Ivan Tan, Senior Vice President, Corporate & Marketing
Communications, Changi Airport Group, Singapore
Social media is the natural abode of airports that serve passengers from
around the world. With its seemingly boundary-less space and global
reach, it enables airports to transcend their geographical borders to
engage communities and markets they have traditionally found difficult
to reach. At Changi Airport, we bring out the ‘social’ in our online
engagement. We bring to our Fans of Changi social media platforms a
personalised experience through customised content, careful planning
and audience targeting to make sure that every fan has a unique and
rich experience through our multi-faceted touchpoints.
33
09:00 - 17:20
ROOM 2
CUSTOMER SERVICE &
09:00
Beverly Lewis, Eastern Region Compliance Manager, Alaska
Airlines, USA
Hiosvany Muina, North America Regional Manager Airports,
Copa Airlines, USA
09:05
HIRING THE BEST CANDIDATE FOR YOUR COMPANY
Marcia Austin, Manager, Recruitment Operations, Alaska
Airlines, USA
The audience will walk away understanding how the selection and
interview process of a new hire to their organisations ties directly to
the company's larger goal. The right people in the right roles.
09:30
THE HAPPIER THE STAFF, THE BETTER THE SERVICE
QUALITY
Young-Long Kim, Manager, CS Management Team, Incheon
International Airport Corporation, Korea
Most airport operators emphasise the importance of caring about
and satisfying their customers, even when their service staff are just
too tired and have no motivation to meet such expectations. This
presentation aims to share some of the best practices of Incheon
Airport on how we interact effectively with different staff by developing
communication programmes and training materials to create happier
service deliverers for the improvement of our service quality.
09:55
IMPROVING EMPLOYEE ENGAGEMENT – FROM IN THE RED
TO IN THE BLACK
Maximillian Ferreira, Air Traffic Controller, Federal Aviation
Administration, USA
Many airlines focus on reducing fuel costs, and operating overhead as a
means to achieve profitability. But what if a significant driver to growth
– employee engagement – were being overlooked? This presentation
will examine how increased employee engagement can reduce overhead,
retain talent and increase both customer loyalty and net revenue, while
giving your airline an edge over the competition.
10:20
GETTING AHEAD OF THE COMPETITION BY DELIVERING
GREAT TECHNICAL TRAINING
Allen Laínez, Airports Training Director, Copa Airlines, Panama
The main purpose of the presentation is to promote success in the
evolution of effective technical training methods applied to airport
courses by: learning new terms and training models; identifying main
challenges in delivering training courses and how to improve their
NPS; learning about best practices; applying (CORE) and training tips
to create great training deliveries and improve training transfer of
technical skills; integrating soft skills, values to technical training to
improve retention and reduce turnover; identifying new trends to
34
reduce training costs and improve training transfer; maximising the use
of IT and innovations, and understanding the relationship with change
management; performance support.
10:45 - 11:05
BREAK
Sponsored
by
11:05
THE IMPORTANCE OF EYE CONTACT IN CUSTOMER SERVICE
Beau Vanderford, Airport Manager, Copa Airlines, USA
The importance of using proper eye contact in customer service run
deeper than one would think. Of course there are the basic elements
of respect, interest and appreciation. But the added benefits of
understanding clearly what our customers want, how they feel and
if there are any other secrets they may conceal can only be revealed
through eye contact. What's more, using eye contact properly has
a positive impact on the person delivering the eye contact. We will
discuss these benefits as well, and the consequences if we fail to make
eye contact.
11:30
A CHANGI AIRPORT LOVE STORY – THE RELENTLESS
PURSUIT OF OUR CUSTOMER
Benny Lim, Vice President, Certis CISCO Aviation Security Pte
Ltd , Singapore
As the main security service provider for Changi Airport, Certis Aviation
Security Pte Ltd (CAS) isn't satisfied with security services. Today's
customers demand to be loved, heard and pampered. This presentation
will share the rare insights into the journey that CAS has undertaken
to woo the customer. This will include initiatives such as the Airport
Service Ambassadors, service delivery blueprints, and the creation of a
new Quality and Learning Center that helps monitor operations 24/7.
CAS will share our story thus far to meet the ever-changing demands of
the customer.
11:55
COMMERCIAL STRATEGY – AIRPORT AS A DESTINATION
Michael Persson Gripkow, Chief Commercial & Marketing
Officer, Swedavia, Sweden
In order to be profitable, an airport must be more than infrastructure.
It must be a destination in itself. This is a presentation about how
Swedavia ensures that passengers see the airport as a place they look
forward to visiting, and spend more time at the airport. This leads to
more satisfied passengers and improved commercial income.
12:20
DEDICATED SERVICES FOR CHILDREN AT SECURITY
CONTROLS
André Lormain, Senior Marketing Manager - Services, Aéroports
de Paris, France
The presentation will offer feedback from three years' experience of
dedicated services for children at security controls.
12:45 - 14:15
LUNCH
CONFERENCE CHAIR
Hiosvany Muina, North America Regional Manager Airports,
Copa Airlines, USA
14:00
MOBILE TOOLS: ENHANCING INFORMATION TO
PASSENGERS EVERYWHERE IN THE TERMINAL
16:05
2015 OPEN DOORS ORGANIZATION STUDY OF AMERICAN
TRAVELLERS WITH DISABILITIES
Antoine Legros, Project Manager - Innovation, Aéroports de
Paris, France
Ali Salehabadi, Senior Manager Web & Mobility Competence
Centre, Aéroports de Paris, France
Today's passengers are fully connected to information via their
smartphones or tablets, and expect same from airport staff. To provide
immediate and comprehensive answers, Aeroports de Paris has
initiated a project to equip information staff working on the floor with
tablets featuring a dedicated interface with all necessary materials
and tools. Following a successful trial at Paris-Orly in summer 2014,
exciting new features are being added to the application in preparation
for a full-scale deployment. Adding value to the employees' customer
service tasks away from the counters is crucial, and mobile tools are a
fantastic lever.
Laurel Van Horn, Director of Programmes/Editor, Open Doors
Organization, USA
Open Doors Organization (ODO) conducted the first-ever nationwide
studies of American adult travellers with disabilities in 2002 and 2005.
The 2015 follow-up study again measures general travel behaviours
including how often people travel, how much money they spend, where
they travel in the USA and abroad, and which sources of information and
technology they rely on. It provides detailed information on experiences
with airlines and airports, including the obstacles encountered. The
presentation will compare 2015 findings with earlier ODO studies to
reveal differences over time, including how well the aviation industry is
meeting the needs of this growing market.
14:25
THE BENEFITS OF DIGITALISING CONTACT WITH THE
PASSENGER
Michael Zaddach, Senior Vice President Service Division
Information Technology, Flughafen München GmbH, Germany
Digitalisation of passenger communication brings benefits to airport
and passengers.
14:50
VISUAL COMMUNICATION, BEACONS AND INTERACTIVE
TECHNOLOGIES
Nimrod Halfon, Senior Consultant, Four Winds Interactive, USA
The presentation will discuss applying visual communication, beacons
and interactive technologies to enhance passenger experience and
non-aeronautical revenue. It will focus on innovative methods to engage
with guests during their journey from door to gate, to provide passengercentric information to improve ROI and customer satisfaction. Live
demonstrations of applications from Las Vegas, Boston, Atlanta, Tampa
and Reno airports will be presented during the session.
15:15 - 15:35
BREAK
Sponsored
by
Ageing Passengers & PRMs
15:35
Roberto Castiglioni, Chair - Airport Experience Working Sub
Group, easyJet Special Assistance Advisory Group, UK
15:40
THE IMPACT OF INVISIBLE DISABILITIES ON LONG-HAUL
AIR TRAVEL
Geraldine Lundy, Passenger Accessibility Manager, Virgin
Atlantic Airways, UK
This presentation will explore the challenges that hidden disabilities
pose for everyone involved in the passenger experience. These relate to
the traveller, airline and airport staff and every aspect of the passenger
journey. It will also present solutions that can be used to enhance the
experience for the customer and minimise the impact of any issues.
16:30
DELIVERING CUSTOMER SERVICE EXCELLENCE TO
PASSENGERS WITH SPECIAL NEEDS
Roberto Castiglioni, Chair - Airport Experience Working Sub
Group, easyJet Special Assistance Advisory Group, UK
As the easyJet Special Assistance Advisory Group reached its maturity,
the need to facilitate dialogue between airlines and airports became
one of the key objectives going forward, with focus on improving the
customer experience for passengers with disabilities. The Airport
Experience Working Group was formed for this scope, with its primary
aim to facilitate delivering customer service excellence by introducing
innovative solutions into processes and procedures related to airport
assistance for passengers with special needs. Through its research
and studies, AEWG also aims to resolve gaps and bottlenecks in the
communication flow between airports and airlines.
16:55
IMPROVING THE END-TO-END EXPERIENCE FOR GUESTS
WITH DISABILITIES
Kavaragu Mtambuzi, DOT Compliance Analyst, Virgin America,
USA
This presentation will focus on the needs of a growing subset of
travellers: those with disabilities. In recent years there has been a
greater push by government aviation entities to improve services
offered to guests with disabilities. Airports and airlines have been
working diligently to update products and services offered to
guests. Virgin America has taken a stance that it is more important
to be proactive with the services it provides rather than reacting to
complaints or concerns after the fact. We will discuss improving the
overall experience for guests with disabilities.
17:20
35
09:00 - 16:45
ROOM 8 (EUROPE)
IATA DAY
Meet the Airlines - IATA, together with key representatives of a number
of its major airline members, will be discussing the challenges we
are facing together as we implement many of the IATA programmes
that have been outlined at previous PTE conferences. The airline
speakers, together with representatives from the airports where they
are working on these initiatives, will talk about how they perceive the
implementation process, both the opportunities and the challenges.
CONFERENCE CHAIRS
David Stewart, Head of Airport Development, IATA, UK
09:00
THE IATA DAY WELCOME
Hemant Mistry, Director, Airports and Fuel, IATA, Switzerland
09:10
THE IATA DAY KEYNOTE ADDRESS
Rafael Schvartzman, Regional Vice President, Europe, IATA,
Switzerland
09:30
THE NEW LOS CONCEPT AND ITS PRACTICAL APPLICATION
IN TERMINAL SIMULATION
Jurgen Renner, Manager – Consulting | Airport, Passenger,
Cargo and Security (APCS), IATA, Canada
Uta Kohse, Managing Partner, Airport Research Center GmbH,
Germany
In April 2014 IATA published the new ADRM (Airport Development
Reference Manual) including an updated level of service (LoS) concept.
The LoS not only drives the dimensioning of new terminal facilities, it
is also used by the airport industry in capacity studies to evaluate the
service quality of existing terminal facilities. The presentation gives
insight into this new LoS system and briefly outlines the differences
to the old one. Practical examples from simulation projects illustrate
visually how to apply the rather abstract definition to real cases. These
practical examples show possible pitfalls in LoS spatial interpretation
and define a suitable approach to correctly apply the concept.
10:00
PASSENGER CONTROL, EFFICIENCY GAINS
Hugh Best, Project Manager, Fast Travel Programme, IATA,
Switzerland
Royston d'Souza, Manager Customer Delivery, Qatar Airways, Qatar
The Fast Travel Programme focuses on six different areas within the
ground handling process. We will explain the different options of selfservice, with an airline demonstrating just how they have taken these
options and put them into practice. The main advantages, efficiencies
and the passenger experience will be looked at in more detail.
10:30 - 11:00
BREAK
36
11:00
PANEL DISCUSSION: THE AIRPORT CAPACITY
ENHANCEMENT AT NARITA AIRPORT
Lian Zhang, Manager, Consulting, Airport Passenger Cargo and
Security, IATA, Singapore
Representative of NAA - to be confirmed , , Japan
Hideharu Miyamoto, Corporate Strategies & Planning, Narita
Airport Corporation, Japan
Paul Behan, Director, Passenger, IATA, Switzerland
NAA, which manages Tokyo’s Narita Airport, engaged IATA and
jointly launched a project in 2014 to conduct a study on challenges
and opportunities for the implementation of Fast Travel initiatives
for international travellers at Narita Airport. Through the study, IATA
provided recommendations on how the various Fast Travel initiatives
should be implemented and integrated with the existing operations
environment at Narita Airport. The implementation issues and
challenges, as well as impact on terminal capacity and operations,
have been studied thoroughly. Narita International (NRT) is the launch
airport for this innovative project with IATA.
11:30
SMART SECURITY: THE NEW BENCHMARK FOR PASSENGER
SCREENING
Gregory Basecqz, Implementation Manager, Smart Security,
IATA, Switzerland
Smart Security envisions a continuous journey from kerb to
airside, where passengers proceed through security with minimal
inconvenience, where security resources are allocated based on risk,
and where airport facilities can be optimised. Over the past few years,
individual components have been tested and evaluated in partnership
with governments, airports, airlines and solution providers. Several
components are now being brought together into Smart Security pilot
projects, which are being showcased at a number of leading airports
around the world. The presentation will highlight current projects and
seek input from involved airlines and airports on how things are going.
NEW
12:00 SUPPORTING THE SUCCESSFUL DEVELOPMENT OF HKIA
THROUGH AIRLINE/AIRPORT PARTNERSHIPS
Allan Young, Assistant Director, Airport Development, IATA, UK
Kevin Poole, Deputy Director, Projects, Airport Authority Hong
Kong, Hong Kong
Ensuring the successful development of major investments in airport
infrastructure involves developing facilities that meet airline user needs
and are functional and cost effective. With a focus on the development
of a third runway in Hong Kong, this presentation discusses the benefits
of finding common ground among stakeholders as a critical element to
developing much-needed air transport infrastructure.
12:30 - 14:00
LUNCH
MORE SPEAKERS TO BE ANNOUNCED.
Sponsored
by
14:00
PANEL DISCUSSION: THE NEW MEXICO AIRPORT
Corneel Koster, Chief Operating Officer, Aeromexico, Mexico
José Luis Romo Cruz, Corporate Director of Planning and
Evaluation, Grupo Aeroportuario de la Ciudad de México,
Mexico
Antoinette Nassopoulos Erickson, Partner, Foster and
Partners, UK
Jackie Coburn, Associate, Aviation, Arup, Canada
Perfecto Solis, Senior Vice-President-Americas, Parsons, USA
Together with airlines, (Aeromexico/Delta/Skyteam), airport and
consulting colleagues, the panel will consider the new Mexico Airport
development and the opportunity it provides to build a new 21st
century airport. Panellists will discuss their separate interpretations
of how a new airport will operate, and review this in terms of the
physical manifestation of the new Mexico Airport. Panellists will use
graphics to demonstrate their interpretations.
NEW
15:00 CYBER SECURITY – NO TIME TO LOSE!
Carolina Ramirez-Taborda, Global Director, Aviation Security
and Facilitation, IATA, Switzerland
Marc Leymonerie, Group CISO, IT Director, Air France-KLM
Group, France
Dr John McCarthy, Vice President of Cyber Security, Servicetec, UK
IATA’s mission is to assist airlines in developing a cyber security
strategy and drive coordination of global efforts in addressing cyber
threats to civil aviation. We do this on three fronts: risk management
and mitigation, advocacy, and reporting and communication. Industry
needs to engage with regulators to prevent wasteful regulation in an
area in which no one has a full understanding of the potential impact to
our industry. Achieving a common understanding of risks will allow us
to better work together on their mitigation with outcome-focused, nonprescriptive regulations – but the clock is ticking.
15:45 - 16:15
BREAK
Sponsored
by
16:15
MAXIMISING YOUR BENEFITS FROM E-INVOICING – JOINING
THE AVIATION COMMUNITY
Bruno Roussel, E-Invoicing Standard Manager and Mobilisation,
IATA, Canada
Eric Beranger, Air France, France
Airports, ground handlers, caterers and other suppliers have a crucial
financial relationship with their airline community, but today the
invoices are often still big piles of paper or multiple PDFs. This leaves
great potential for further automation to make the relationship work
more quickly and efficiently. XML-based invoicing is growing, and IATA
has designed the IS-XML standard specifically for the aviation-related
charges. This standard enables aviation suppliers, with one connection
to the industry platform, to send high data-quality electronic invoices
to customers. The presentation will include an airline representative
discussing their views of the XML standards potential.
16:45
09:00 - 16:40
ROOM 6
TECHNOLOGY, SYSTEMS
INTEGRATION, IT & ICT
09:00
James Burke, Managing Principal, JJB Associates, UK
09:05
IT CONTRIBUTION TO PASSENGER SATISFACTION,
BUSINESS GROWTH AND DIGITAL TRANSFORMATION
Philippe Martinet, Chief Information Officer, Aéroports de
Paris, France
Besides the information system's operational robustness, IT must
create value by making infrastructures intelligent and adapted to
digital practices ('airport smartisation'); by transforming information
systems into attractive, open digital platforms where the airport
ecosystem's uses and innovations meet; by enhancing the data
captured, transforming it into knowledge and an ability to anticipate; by
permitting new uses, and thus complementary growth relays, to appear;
and finally by transforming the airport itself into an agile and efficient
organisation capable of operating in a collaborative network meshed
with the airport community's stakeholders.
09:30
BEACONS – GATEWAY TO THE INTERNET OF THINGS
Maurice Jenkins, Division Director, Information Systems, Miami
Kevin O'Sullivan, Lead Engineer Director, Emerging
Technologies, SITA Lab, UK
This presentation will explore how Bluetooth beacons can be deployed
at an airport to improve the passenger experience and also provide
real-time information on the airport environment through light,
temperature, movement and audio sensors. The presentation will
also cover why the industry needs to treat beacons as a common-use
technology in the airport, and why we need standards to make the
experience interoperable.
09:55
A PRAGMATIC ITSM APPROACH SOARS DIA CUSTOMER
SATISFACTION SCORES
Mike Rathbun, Director of Business Solutions, Denver
DIA strategy focuses on seven strategic themes. These include
winning hearts of customers, achieving operational excellence and
financial performance, and inspiring employees. These themes
guide the Technologies Division's transformation to a service-based
high-performance organisation. We learned that neither the ITIL
Framework nor an ITSM tool are a prescription for creating a servicebased organisation. Our approach to improving service delivery
combines principles of governance, capability-based planning, ITSM,
KPIs measurement and monitoring, continuing process improvement
and change management. It has achieved measurable results. The
effectiveness of our approach is demonstrated through our wi-fi service
ASQ and internal customer satisfaction scores measures.
37
10:20
AIRPORT DATA DRIVES AIRPORT BUSINESS
Nektarios Psycharis, Supervisor Business Intelligence, Athens
International Airport, Greece
This presentation will focus on the significance of the information
within an airport environment, and more specifically how data
visualisation can 'recommend' actions and guide decision making.
Passengers' data, while they travel within the airport environment, will
be targeted, and a proposal will be made for how this information could
be utilised to improve 'customer experience'.
10:45 - 11:05
BREAK
Sponsored
by
NEW
11:05 REDUCING IT SYSTEM IMPLEMENTATION COST AND
COMPLEXITY IN AIRPORT CONSTRUCTION
Martin Burns, Project Manager, Azerbaijan Airlines AZAL,
Azerbaijan
Daniel De Cruz, Director Business Development, SITA,
Switzerland
In the next 10 years, over US$600bn is planned in building airport
infrastructure. IT systems represent a significant part of the
investment. They are increasingly complex and are one of the last major
packages to go in before a terminal goes live. Rather than procuring,
implementing and integrating systems, construction companies
and airport operators should contemplate hiring a Master Systems
Integrator as general contractor for IT. This reduces the cost and time to
have an integrated airport up and running on time.
11:30
MANAGING THE AMBER
Tony Hillman, Portfolio Definition Specialist, Ultra Electronics
Airport Systems, UK
Airports generally choose systems that best suit their needs. Typically,
different suppliers will be responsible for BRS, BHS, AODB, billing
and common use. All this data would provide invaluable insight into
the current state of the operation and allow the airport to prevent the
operation ‘going into the red’ – but that data must be processed and
displayed by a single system that can provide a single source of truth.
This presentation explores how airport information can be used to
‘manage the amber’.
11:55
TRENDS IN AIRPORT TECHNOLOGIES AND OPPORTUNITIES
FOR REVENUE GROWTH
Davesh Shukla, CIO, Delhi Indira Gandhi International Airport,
India
Dr Emre Serpen, Head of Global Airports Practice, Wipro
Technologies, UK
Review of trends and applications for airports to take advantage of
technologies and methods to increase airport revenues and improve
management convenience: digital airport, analytics, mobile technologies
driving revenue growth; opportunities to improve passenger convenience
by leveraging new technologies; industry trends and best practices. We
will use Delhi Airport as a case study with the improvements we delivered
leveraging new airport trends and technologies, and achieving high
service levels and operational effectiveness
38
12:20
OPTIMISING WORKFORCE PLANNING AT COPENHAGEN
AIRPORT
Kristian Durhuus, COO, Copenhagen Airports AS, Denmark
Marcel Dreef, Director Aviation Planning Solutions, Quintiq,
Netherlands
Having more than 1,800 employees covering 11 different departments
ranging from security and cleaning to building maintenance and bird
hunters, the workforce planning puzzle is complex and challenging.
Historically, each department have been doing its own planning
using its own systems and its own processes. In the new setup, all
departments will be planned within one system, allowing for a higher
degree of transparency in the planning as well as creating the base for
optimising the workforce planning.
12:45 - 14:15
LUNCH
14:15
HOW 4G/LTE CAN CONTRIBUTE TO AIRPORT
PERFORMANCE
Soline Olszanski, VP Strategy & Innovation, Hub One, France
Hub One is the Aéroports de Paris telco and IT subsidiary. In 2014 the
company trialled a global 4G/LTE solution for Roissy Charles de Gaulle
Airport in partnership with Air France and Aéroports de Paris. The
scope of the pilot was radio PMR, security applications and professional
solutions in indoor, outdoor and deep-indoor environment. Based
on this experience, Hub One will share its view of how 4G/LTE can
contribute to airport operations and the associated business models.
14:40
OFFER A CONSISTENT MAP EXPERIENCE TO PASSENGERS
ACROSS ALL TOUCHPOINTS
Matthew Horobin, Senior Manager, Digital Media, Dubai
Eric Bernard, CEO, Visioglobe, France
Dubai Airports is a complex operation with many different customerservice touchpoints. These touchpoints require different map solutions
– from printed to interactive; kiosk to web and app based. This created
confusion for the passenger and complexity for the administrator:
we needed a solution to make it easier to navigate and manage our
maps. The solution chosen by Dubai Airports was to source a single,
multi-media map solution with one consistent experience for users
and editors. It was important to keep each department independent
and responsible for deploying their own information. Visioglobe's
technology enables simple updates through a map editor.
NEW
15:05 BEACON TECHNOLOGY AND COMMUNITY-BASED APP FOR
BAG TRACKING
Paolo Sgroppo, Operations Director, Bologna Airport, Italy
Giovanni Antinozzi, Chief Executive Officer, AIRLOGS Srl – a
Logital Group Company, Italy
The evolution of technology has enabled the creation of solutions that
can address and resolve many issues. Everyone knows that loss of
baggage is one of the events that most negatively affects the customer
experience. With Bluetooth Low Energy (BLE) technology it is possible
to realise a community-based tracking baggage system in an extremely
simple way and without significant investment. The use of an app that
uses social logic to connect passengers also allows the limitations in
the diffusion of the infrastructure to be overcome, further contributing
to the diffusion of the solution.
DAY 3 THURSDAY 12 MARCH
15:30 - 15:50
BREAK
Sponsored
by
15:50
DATA SILOS TO MEANINGFUL INFORMATION – DAA'S
JOURNEY TO BUSINESS INTELLIGENCE
John Seely, technology projects manager, DAA, Ireland
In common with most airports, DAA has a wide range of systems
capturing large volumes of data; and like most airports, we often
struggle to convert this data into meaningful information. Where good
information does exist, it is often stored on standalone systems. Dublin
Airport has embarked on a journey to transform these data silos into
true business intelligence that can be tailored for multiple audiences
and provides a single source of truth for historic, live and predictive
information through the use of our Corporate Data Warehouse and our
front-end business intelligence tool (Targit).
16:15
EXPLORING AN INTEGRATED CYBER SECURITY SOLUTION
Joanne Hodson, IT Manager, Birmingham Airport, UK
Dr John McCarthy, Vice President of Cyber Security, Servicetec, UK
At any airport there are hundreds of key systems, with various levels
of criticality. Working with third-party organisations, Birmingham
Airport has identified the top 10 systems in operation and embarked
on a project to investigate the potential cyber threats and security
risks open to them. Many of these systems have numerous security
and management layers, and the airport company has worked closely
with several companies on-site to obtain a full overview of the systems
identified. The presentation will concentrate on the work undertaken
during the project, and will highlight the main experiences from one of
the key systems monitored.
16:40
DAY 3 - THURSDAY 12 MARCH
09:00 - 12:55
ROOM 4
& DEVELOPMENT
09:00
09:05
MEGA PASSENGER TERMINALS – A NEW PARADIGM
Alan Lamond, Aviation Director, Pascall+Watson, UK
The emergence of major new airports (planned for 100mppa plus) such
as Dubai World Central, New Beijing Airport, New Mexico City and the
third Istanbul Airport, is encouraging some radical reinterpretation
of large passenger terminals – how big can a single terminal be?
This presentation describes the context for the new generation
of mega airports and captures the advantages and disadvantages
inherent in mega terminals. With reference to the key characteristics
of the proposed mega terminals the presentation identifies the key
relationships and passenger facilities that constrain terminals, and
provides an overview of alternative configurations.
09:35
IS BIGGER BETTER?
Mehmet Necdet Buyukbay, Technical Manager, TAV Izmir, Turkey
Chris Chalk, Aviation Practice Leader, Mott MacDonald, UK
Airports need to be forward thinking in the facilities that they develop,
providing capacity in line with projected growth. Effective demand
forecasting is essential to the business plans of airports, as annual
passenger numbers drive revenues that in turn fund facilities. However,
the size of the facilities is also driven by airline schedules and the
demand profiles they generate. Although airports usually take a longterm approach to investment, some airlines often focus on the shortterm year ahead. Finding a solution that is acceptable for all parties is
anchored in stakeholder management.
10:05
FUTURE-PROOFING YOUR AIRPORT DEVELOPMENT
PLANNING
Ann Crook, Director of Aviation, Elmira Corning Regional
Airport, USA
Chad Nixon, Senior Vice President, McFarland Johnson, USA
The sluggish economy, business globalisation and changes within the
aviation industry around the world have made it nearly impossible
to accurately predict long- or even short-term changes in air and
passenger traffic and determine timing for needed improvements. In
response to these changes, a method for ‘future-proofing’ development
planning has been created, allowing airports to consider unforeseen
scenarios and adjust airport plans for terminal development, cost
structure and space allocation to incorporate these inputs/scenarios.
This interactive session will reveal details of a first-of-its-kind
computer model that analyses future airport scenarios with just a few
clicks on the interface.
39
10:35
AIRPORT DESIGN OF THE FUTURE: DESIGN FOR ALL
Stéphane Seguier, Senior Vice President - Business
Development, ADPI, France
Aéroports de Paris Group, with its comprehensive range of services
from design to construction, including efficient airport management, can
guarantee the future of all airports. The concept of the Aéroports de Paris
Group will be presented to demonstrate: - How excellence can be achieved
despite the constantly evolving, fast-paced airport environment - How
to meet all the expectations of shareholders - How to increase value and
economic growth of the airport and its neighbourhood This business
model is based on three key success factors: passenger experience, retail
optimisation and operational performance.
11:05 - 11:25
BREAK
Sponsored
by
11:25
INVESTMENT AND AIRPORTS CONSTRUCTION MANAGEMENT
IN BRAZIL
Danielle de Sá Quirino Costa, Airport Construction Planning
Manager , Infraero, Brazil
Naiara Cristina Silva, Civil Engineer, Infraero, Brazil
The Brazilian Government has been implementing actions to align its
airports infrastructure, aiming to enable all airports to meet current
demand and increase the growing demand. However, the extensive
country area and the varied locations of economic, distant clusters
impose the need for efficient management of airport construction.
Construction at the 63 airports currently managed by Infraero need
monitoring within a central control project management practice. The
presentation will identify the most successful case, new Goiania Airport
Passenger Terminal, where the progress of construction is frequently
monitored by project management tools.
11:55
BRAZILIAN REGIONAL AIRPORTS LOGISTICS INVESTMENT
PROGRAMME STRATEGY
Paulo Roberto Certo Fernandes Afonso, Coordinator, Civil
Aviation Secretariat of Brazil, Brazil
In December 2012, President Dilma Roussef announced the Airports
Logistics Investment Programme. The main objective of the programme
is to enable commercial passenger flights at 270 cities around the
country. To achieve that, the target is to provide airport infrastructure
for those 270 cities, and so the Civil Aviation Secretariat of Brazil (SAC)
designed a plan to hire companies to develop all the necessary projects
to identify needs and define the investments scenario at each airport,
which should be concluded by the end of 2014.
12:25
NEW PASSENGER TERMINAL AREA OF MARINGA REGIONAL
AIRPORT, PARANA, BRAZIL
Dr Mario Luiz Ferreira De Mello Santos, President Director,
Aeroquip - Equipment and Airport Operations Ltd, Brazil
The actual terminal area of Maringa Regional Airport is going to handle
1,0 million passenger in 2014. The current terminal is completely
saturated and expansion is very limited. Building a new terminal area
would allow the construction of a multimodal rail and bus terminal in
front of the new airport passenger terminal. Between the two terminals
would be built a regional outlet and a new parking lot to serve the three
facilities. Around the airport a 7.2km² area would receive an aeronautic
pole and an industrial park.
09:00 - 12:55
ROOM 3
COMMERCIAL DEVELOPMENT,
Sponsored by
09:00
09:05
THE ROI OF GREAT CUSTOMER SERVICE
Damien Kobel, Managing Director, DKMA, Switzerland
Many airports are focusing on improving the customer experience. But
does this really impact the bottom line? DKMA has conducted research
among airports worldwide to identify the impact that improved service
has on non-aeronautical revenue. Learn how much non-aeronautical
revenue grows when satisfaction increases, how an improved airport
experience will change passenger spending patterns and increase dwell
time, and find out what steps you can take to improve satisfaction levels
at your airport without spending much money.
09:35
MAXIMISING AIRPORT COMMERCIAL POTENTIAL WITH UPTO-DATE MARKET RESEARCH
James Thong, Senior Vice President, Changi Airports
International, Singapore
Consumer tastes and shopping behaviours can be highly fickle.
Whatever is a highly popular brand today can be easily abandoned
by consumers within three to five years. Passenger profiles can also
change significantly over time in any airport. Instead of trying to
accurately predict the future retail trends today, airports may be better
off ‘future-proofing’ their airport retail offer by having an ongoing
market research mechanism to constantly track spending patterns,
both inside and outside the airport. In-depth market research, such as
passenger surveys and focus groups, is needed to find out the changing
needs and wants of passengers.
10:05
CONSUMER INSIGHTS: UNDERSTANDING THE AIRPORT
SHOPPER SEGMENTS
David Perroud , CEO, m1nd-set, Switzerland
m1nd-set conducted in partnership with TFWA the world´s first global
cross-category segmentation of shoppers. The presentation gives
insights into the most important segments worldwide, and discusses
how to increase spend per passenger per airport by focusing on the
right strategy.
12:55 LUNCH
10:35
HEATHROW’S APPROACH TO UNDERSTANDING THE
EFFECTIVENESS OF MARKETING CAMPAIGNS
09:00 - 13:25
Tim Wheen, Senior Research and Insight Manager, Heathrow
Airport, UK
In order to make the most out of your marketing budget, it is vital that
you understand who you are trying to market to and how successful
you have been at reaching and communicating with your target market.
This presentation will provide you with an insight into how Heathrow
Airport goes about understanding its passengers and monitoring the
success of its marketing campaigns.
ROOM 2
CUSTOMER SERVICE &
11:05 - 11:25
BREAK
Beverly Lewis, Eastern Region Compliance Manager, Alaska
Airlines, USA
Sponsored
by
11:25
INNOVATIONS IN AIRPORT CONCESSIONS
Palmina Teta-Whelan, Senior Manager, Real Estate, Facilities,
American Airlines, USA
Kiran Merchant, CEO, DY Consultants, USA
Palmina Teta-Whelan and Kiran Merchant will discuss the
transformations taking place at New York's airports. From dining, to
design, to technology, the presenters will discuss the latest innovations
that are shaping the industry, and how they are translating to growth in
revenues and favourable public opinion.
11:55
DARWIN INTERNATIONAL AIRPORT – AUSTRALIA'S
NORTHERN GATEWAY EXPANDING FOR THE FUTURE
Ian Kew, Chief Executive Officer, Northern Territory Airports,
Australia
DIA, Australia’s northernmost airport, is one of the nine privatised
international airports in the country. It is enjoying strong growth in
the past decade due to its strategic geographic position and successful
airline route development programme. In order to cater for future
growth and relieve capacity constraints, DIA recently embarked on a
major US$60m terminal expansion programme. To gain funding support
from equity shareholders and banks, this needed to be underpinned
by a strong uplift in aeronautical and commercial revenues. Improving
customer service was a key deliverable, as was the need to brand the
airport with the Top End’s unique sense of place.
NEW
12:25 REALISING STRATEGIC AND BUSINESS OBJECTIVES
THROUGH PLANNING AND DEVELOPMENT
Tom Mockett, Airport Masterplanning Manager, Brussels Airport
Company, Belgium
Kerr Lammie, Principal, Airbiz, Canada
BAC and Airbiz will explore the realisation of strategic and business
objectives through the recent planning and development work at
Brussels Airport.
09:00
09:05
A TAILORED-FIT AIRPORT: BEST PRACTICES FOR AN
ENJOYABLE TERMINAL
Michele Miedico, Head of Engineering and Planning, Ge.S.A.C.
SpA, Italy
Alessandro Fidato, Director Infrastructure Development &
Flight Operations, Ge.S.A.C. SpA, Italy
Modern airports must offer an unique experience to passengers,
whose opinions come from the terminal building. Nevertheless,
cost-effectiveness may become the main driver in terminal design.
Standardisation helps keep the level of costs low, but this results
in a very anonymous experience for passengers. The tailored-fit
design of common equipment (check-in, gates and info desks) helps
lower the cost and offer a common line to connect the dots in the
passenger experience, driving passengers through a simple and smart
environment. Stylish and comfortable areas may became good drivers
for shops and retail, enhancing the passenger perception.
09:35
HOW TO CONNECT TAIWANESE CULTURE TO THE AIRPORT
Chelsey Hsieh, Staff, Taoyuan International Airport Corporation,
Taiwan
Vicky, Chia-Chi Chang, Engineer, Taoyuan International Airport
Corporation, Taiwan
TTIA won fourth place in 2014 Skytrax World’s Best Airports Serving 3040 Million Passengers because we are dedicated to giving more service
to passengers. We have a particularly strong cultural experience in our
airport, from the enthusiastic attitude of workers at TTIA to artworks that
include Taiwanese images and interactive experiences. Moreover, TTIA
collects all the unique and various products from all over Taiwan. More
photos at TTIA, more moves at TTIA and more revenue at TTIA.
12:25 LUNCH
41
10:05
KEYS FOR BOOSTING CUSTOMER SATISFACTION AT
AIRPORTS IN TRANSITION
12:25
HOW AALBORG AIRPORT CREATED BETTER USER
EXPERIENCES THROUGH DESIGN
Kentaro Kimura, Assistant Manager, Japan Airport Terminal Co
Ltd, Japan
Hatsumi Sugiyama, Assistant, Aviation Sales and Marketing
Division, Japan Airport Terminal Co Ltd, Japan
With the 2020 Tokyo Olympics and Paralympics in mind, this presentation
will explain how Tokyo International Airport (Haneda) can improve its
interaction and cooperation with its group companies, engaged in retail,
F&B, lounge operation, security, ground-handling services, in-flight
catering etc., while also being flexible and proactive enough to meet
the needs and expectations of ever-increasing numbers of diverse
passengers, and enhancing the passenger experience by implementing
integrated methods based on long-established airport expertise.
Rikke Mølgaard, Sales and Marketing Director, Aalborg Airport,
Denmark
Niels Marcus Pedersen, CEO, Marcus Pedersen , Denmark
Aalborg Airport in Denmark has gone through extensive development
from national to international airport during the past few years;
during one expansion, the airport’s physical capacity was more than
doubled. In order to visualise the airport’s values and create better
user experiences, part of the strategy was to invest in creating a
strong design DNA. Aalborg Airport chose a local supplier to design
and develop new products and furniture – from self-service bag drop
to gate seating – that functionally creates better user experiences and
aesthetically supports and defines the airport’s identity.
10:35
TRANSFORMING THE PASSENGER EXPERIENCE
12:55
FUTURE-PROOFING EXISTING FACILITIES
Brian Ryks, Executive Director, Gerald R. Ford International
Airport, USA
The presentation provides a brief orientation to the Gerald R. Ford
International Airport, and details efforts taken to enhance low-cost
carrier service, customer service and capital improvement initiatives to
reflect regional brands and future investments designed to streamline
passenger processing from vehicle kerb to airline gate. The efforts
have resulted in the airport achieving a top-five ranking in the Airports
Council International Airport Service Quality survey.
11:05 - 11:25
BREAK
Sponsored
by
11:25
FUTURE TERMINAL 1: A MATTER OF CUSTOMER
EXPERIENCE
Olivier Althuser, Head of Customer Satisfaction and Innovation
Leader, Aéroports de Lyon, France
In 2016 Lyon Airport will open its new Terminal 1, which will double the
surface area. The presentation will discuss how customer experience
issues and innovation have been involved in the biggest project Lyon
Airport has ever led.
11:55
PASSENGER EXPERIENCE AT THE CORE OF CORPORATE
STRATEGY
Ina Eldoy, Head of Marketing and Brand Management, Avinor AS,
Norway
Avinor AS operates 46 airports in Norway, and is among the top
10 in its field both with regard to number of passengers as well as
airports. In 2013 the company established a new strategic platform,
identifying the passenger as a primary customer, a position previously
reserved for airlines. A new passenger strategy was developed,
defining the direction and scope for all other activities in the company.
The reasoning behind the new strategy is also a financial one, as the
company believes that a hassle-free travel experience will realise the
commercial potential of our 50 million passengers. The journey from
decision to implementation has been (and is) exiting. Old truths have
been challenged; active dialogue and cooperation with airlines and other
partners has been a key success factor; implementation of passenger
concepts and services across all airports in Avinor's portfolio is proof of
the company's promise to its passengers – making air travel easier.
42
John Trupiano, Associate Principal & Architect, Corgan, USA
Designing new facilities with the flexibility to adapt to future changes
in the industry can be difficult, but transforming ageing facilities to
meet the current demands and future needs of passengers is even
more challenging. DFW International Airport is currently undergoing
an ambitious transformation designed to upgrade technology, improve
passenger experience and extend the life of its four oldest terminals
for an additional 40 years. This case study will discuss the challenges
of undertaking massive renovations in existing facilities, phasing
challenges, and while managing passenger experience and perceptions.
13:25 LUNCH
09:00 - 12:55
ROOM 1
ECONOMICS, INVESTMENT
& FINANCING
09:00
Stuart Condie, Director, Direct Infrastructure Partners Ltd, UK
09:05
CURRENT TRENDS IN AIRPORT OWNERSHIP AND WHAT
THEY MEAN
Stuart Condie, Director, Direct Infrastructure Partners Ltd, UK
The presentation will review recent trends in airport ownership,
drawing from examples across Europe, and describe what patterns are
emerging. Who is buying large airport hubs, who is buying regional and
smaller airports and why these trends are emerging. What do these
patterns mean for airport management and investment?
09:35
CATALYTIC EFFECTS OF AVIATION AND THE IMPORTANCE
FOR AIRPORT DEVELOPMENT
Henrik Littorin, Senior Analyst, Swedavia AB, Sweden
The connectivity that aviation and airports bring has major effects far
away from the actual airport area. It shortens travel time for people
and goods, it increases productivity, creates new business models,
makes it easier to attract foreign investments and labour, and opens up
new markets for trade. This is in addition to the major spending that is
created by foreign visitors when connectivity increases.
10:05 NEW
PANEL DISCUSSION: ROLE OF A/E ON ALTERNATIVE
DELIVERY PROJECTS
Robert Chicas, Firmwide Director - Aviation & Transportation,
HOK, USA
Richard Kennedy, Co-Chief Operating Officer, Skanska USA, USA
Roddy Boggus, Senior Vice President / Aviation Director /
Global Market Leader, Parsons Brinckerhoff, USA
The increasing popularity of design/build projects and the emergence
of public-private partnerships (P3) as credible alternative delivery
methods is, in a number of important ways, redefining the way in
which A/E teams interface and collaborate with the builder(s). The
ability of all these entities to adapt themselves to the fully integrated
delivery mindset can be the difference between success and failure.
This session will focus on some key considerations in this regard, and
on the teaming characteristics that such projects require.
10:35
INVESTORS' PERSPECTIVES ON FINANCING AIRPORT
DEVELOPMENT
Lee Lawrence, Managing Director, Qeema Infrastructure
Partners, United Arab Emirates
Airport developments must be financially bankable to engage potential
investors. What are the primary factors to consider in terms of
attracting investors for your airport development?
11:05 - 11:25
BREAK
Sponsored
by
11:25
DEVELOPMENT OF THE REGIONAL AIRPORT – INDUSTRIAL
PARK CASE
Gediminas Almantas, CEO, SE Lithuanian Airports, Lithuania
Reshaping the business of a regional loss-making airport into an
industrial park. The project package includes elements of attracting
EU regional financing, stakeholder commitment and tax advantages.
The presentation will discuss project benefits from the geographical
location of the airport by bridging the EU and non-EU markets.
11:55
WIN/WIN AIRPORT TRANSACTIONS
NEW
12:25 YOU BUY AN AIRPORT AND THEN YOU GET THROWN OUT
Alexander Gospodinov, Director, RC Perret, UK
What do we know about the challenges of foreign direct investment
in airport infrastructure? As airport investors seek to remain
competitive, they start to explore opportunities in geographies that
are characterised by complex institutional context. The issue of market
entry and, more importantly, the issue of managing political risks and
maintaining relationships with local principal actors is therefore a
significant management problem that many senior executives in the
airport community are faced with.
12:55 LUNCH
09:00 - 13:25
ROOM 5
INCREASING AIRPORT CAPACITY
09:00
Graham Bolton, Deputy Chair, British Aviation Group, UK
09:05
EXPANDING CPH TO DOUBLE CAPACITY WITHIN THE
EXISTING FOOTPRINT
May Miriam Salomon Køster, Senior Masterplanner, Copenhagen
Airports, Denmark
Copenhagen Airport has a strategy to develop the hub of northern
Europe. 'Expanding CPH' is the new masterplan for the airport until
40 MPPA within the footprint of the existing airport. The development
strategy is based on expansion in steps in accordance with demand.
The continuous planning of the airport development ensures agility to
support the volatile demands and needs in aviation development and to
minimise risk and optimise investments. The aim of the masterplanning
is to support timely decisions for expansion of facilities in steps, to
deliver the needed capacity expansions at the right time.
09:35
OPEN-HEART SURGERY
Giovanni Russo, Head Planning & Engineering, Zurich Airport
LTD, Switzerland
Zurich Airport needs to expand its capacity and refurbish old buildings.
Due to lack of space, these projects need to be carried out while still
using the (adjacent) infrastructures. Thorough planning and excellent
stakeholder management allow Zurich Airport to do so.
Michael Martin, Senior Vice President, DAA International,
Ireland
The airport transactions market has been active for over 25 years.
If we are to future proof forthcoming private investment processes,
what can we learn and improve on from the past? This presentation
reviews the different types of airport transactions and addresses
the questions: What does the market want to see in an airport
investment package and how does the airport ensure that it benefits
from the transaction? The investor needs a return, yet the airport
needs to ensure that it does not create a private monopoly – would a
transaction be a solution for your airport?
43
10:05
INCREASING SABIHA GÖKÇEN INTERNATIONAL AIRPORT'S
SHORT-TERM CAPACITY
Muhsin Tamer Özdemir, Manager (Construction and Corporate
Assets), Undersecretariat for Defence Industries, Turkey
Berk Albayrak, Chief Operational Officer, Sabiha Gökçen
International Airport Investment, Construction and Operation
Inc. , Turkey
Sabiha Gökçen International Airport in Istanbul, as one of the most
important airport investments in Turkey, is among the fastest-growing
airports in the world. Due to this continuous growth, long-term
new investments with very high budgets have been started. Until
the construction of the second runway and the ancillary facilities are
completed, in order to meet the increasing demand, additional build and
non-build solutions to manage the capacity throughput have become
inevitable. The presentation will cover the operational solutions and
short-term investments planned and applied on the airside as well as in
the passenger terminal at Sabiha Gökçen Airport.
10:35
THINKING DIFFERENTLY TO ADDRESS CAPACITY ISSUES
Andrew Evans, Technical Director, URS, UK
The challenge of providing airport capacity in a changing and constrained
environment requires thinking and solutions beyond the comfortable and
usual. In developing appropriate solutions, it is important to carefully
consider what needs to be achieved; how it could be achieved, without
the constraints of existing practice; whether technology is a help or a
hindrance; and what the future might hold. The Runway Innovations/
Heathrow Hub proposition to the UK Airports Commission is an example
of how these questions have been asked and answered.
11:05 - 11:25
BREAK
Sponsored
by
11:25
RESILIENT BY DESIGN: MAXIMISING THE TERMINAL FOR
THE FUTURE
Alan Howell, Senior Airport Architect, Metropolitan Airports
Commission, MSP, USA
Eric Peterson, Terminal Planner/Designer, Principal, Alliiance, USA
Minneapolis – St. Paul International Airport is on the verge of a
historic US$900m transformation. Consistently at the top of passenger
satisfaction polls in North America, MSP faces challenges familiar to
many airports. Space is short, and 'easy' expansions and improvements
have already been made, yet industry demands and passenger
expectations continue to evolve. Airports must move past traditional
planning notions and traditional ways of interacting with passengers to
remain respected and proactive parts of the communities they serve.
MSP is doing just that through paradigm-shifting facility planning
approaches and community relations.
Terminal Concept. The presentation will cover: airport description,
background statistics, context and situation, overview of Master Plan
recommendations, forecast activity, opportunities, constraints, industry
uncertainty, technology innovation, security requirements, alternative
solutions, optimisation of space, terminal balancing (by moving
airlines), minimised expansion, recommended development plan, nearterm plan (incremental approach), long-term concept.
12:25
NEW TERMINAL IS TOO LATE FOR PASSENGER EXPLOSION?
Tony, Chung Li Yu, Manager, Taoyuan International Airport
Corportation Ltd., Taiwan
Airports need to build new terminals to meet future passenger needs.
But what if the passenger growth rate is greater than expected or if
the new terminal project is delayed? We need an emergency short-term
plan to deal with those kinds of situations. That is exactly what Taiwan
Taoyuan International Airport faced. We are planning Terminal 3, but
the booming cross-strait (China) passengers will outgrow Terminal 2.
We will share what we did to maintain level of service and even turn
disadvantage to advantage.
12:55
PANEL DISCUSSION: DESIGNING FOR, AND OPERATING IN,
THE NEW LOAD FACTOR
Thom Lang, General Manager, Delta Air Lines, USA
Kevin Robins, Director - Engineering, Salt Lake City
Department of Airports, USA
Marion White, Senior Principal, HOK, USA
Load factors are at an all-time high due to larger aircraft, reduction
in flight schedules and a rebounding economy. During this panel
discussion, the experts will openly discuss, based on their field of
expertise, the challenges that face airport planners and airport and
airline operators with regard to the ever-increasing load factor.
For new design, what areas are planners focusing on; for terminal
operators, how are they managing and adapting existing facilities
to these increased loads and how are the airlines handling all of
these passengers and luggage? All of these topics, and more, will be
discussed.
13:25 LUNCH
11:55
TERMINAL BALANCING – OPTIMISATION AND EXPANSION
WITHIN AN EXISTING TERMINAL
Sean Loughran, Long-Range Planning Manager, Port of
Portland, USA
Scott Michael Tumolo, Principal Consultant, LeighFisher, Inc., USA
The problem: to meet the projected 2035 demand within the existing
terminal envelope. Solutions researched: reconfigure existing space,
balance terminal capacity by moving airlines, remove obstructions
to passenger flows, adapt to changing industry trends. Chosen
solution: operational changes in the near term, long-term Unified
44
Crisis and Disaster Planning
09:00 - 12:25
10:55
DISASTER PREPAREDNESS FOR THE FLOOD-ENCROACHED
SAINT PAUL DOWNTOWN AIRPORT
ROOM 8 (EUROPE)
MANAGEMENT & OPERATIONS
Sponsored by
09:00
Alaistair Deacon, Chief Aviation Technologist, Lockheed Martin
IS&GS, UK
09:05
THE VALUE OF BIM IN MANAGING A FACILITY
Dave LaPorte, Senior Vice President - Airport Infrastructure
Management, Denver International Airport, USA
As the Denver Airport has matured to almost 20 years old, maintenance
and capital planning have become more and more challenging. Denver
has invested in a state-of-the-art asset management program to
identify the condition of its assets, shifted from preventative to
predictive maintenance, leveraged the power of Maximo, BIM and GIS,
and introduced a mobile solution for its technicians. The BIM model has
been developed and used for traditional design, but more importantly for
maintaining the assets. This presentation will take the audience through
the exciting transformation of Denver's asset management program.
09:35
CLIMATE-PROOFING THE AIRPORT OF THE FUTURE
Rachel Burbidge, Policy Officer: Environment and Climate
Change, Eurocontrol, Belgium
Even if all carbon emissions were stopped tomorrow, we are still
locked into some degree of climate change; this is an operational
and a business risk for aviation. And with their fixed infrastructure
and complex operational environments, airports may be particularly
vulnerable. However, the challenges are not insurmountable. This
presentation will look at how carrying out risk assessments, developing
adaptation strategies and developing resilience as part of ongoing
infrastructure and operational improvements can address this risk in a
timely and cost-effective way.
10:05
FUTURE-PROOFING DUBLIN AIRPORT
Peter Chambers, Group Head Asset Care, Dublin Airport, Ireland
Dublin Airport has challenges related to increasing service demand,
stakeholder expectations, an ageing asset base and a challenging
regulatory price determination that could lead to constrained finances
going forward. To get best ‘bang for euros’, we optimise asset lifecycle
from inception through investment planning, option selection, design,
build, commission, transition, operation, maintenance and disposal. Like
people, the ability of our assets to do their job relies on their health. We
assess the health of our assets and systems using a balanced scorecard
approach, forecast investment needs to address future needs and
prioritise using ROI and €Risk.
10:35 - 10:55
BREAK
Gary Warren, Vice President - Planning, Development and
Environment, Metropolitan Airports Commission, USA
The St. Paul Airport is an intermediate airport with over 100 based
corporates, including 3M, Coca-Cola, and military aircraft. For decades
the airport had often been rendered out of service due to catastrophic
flood water encroachment from the abutting Mississippi River. After 10
years of effort, a $30m flood protection system has been constructed,
which includes the longest segment of deployable floodwall in the
world. Since its completion the system has been deployed five times,
most recently in 2014 to successfully abate floodwaters and allow
the airport to remain operational. This was a journey through risk
assessment, simulations, community relations and mitigation.
11:25
PROVIDING CUSTOMER SERVICE DURING EMERGENCY
OPERATIONS
Dave LaPorte, Senior Vice President - Airport Infrastructure
Management, Denver International Airport, USA
An overview of the critical elements of providing service to passengers
during emergency operations. The presentation will focus on the
development of a plan that will address considerations such as
coordinating services both on and off of the airport, addressing the
needs of stranded passengers, communications and the effective
utilisation of staff resources. It will also include a review of training
that is provided to employees, and steps that are taken to re-establish
normal operations.
11:55
EFFECTIVE RECOVERY PLANNING AND CONTINUITY OF
OPERATIONS
Jacqueline Yaft, Deputy Executive Director of Operations,
Emergency Management and Maintenance, Los Angeles World
Airports, USA
Airports must focus as part of their emergency management on
recovery techniques and planning. This presentation will explain the
effective ways of recovery planning. It will discuss the essential tools,
logistics, training and personnel necessary for a successful recovery
programme. Airports also need to identify gaps and barriers to effective
recovery. The essential elements: effective communication, passenger
care supplies, evacuation sites, disability requirements. Los Angeles
World Airports will share its recovery planning efforts by creating
customer care teams, acquiring supplies and communication tools.
12:25 LUNCH
Sponsored
by
45
and reducing the TCO of baggage IT infrastructure and applications by
approximately 30%.
09:00 - 13:25
NEW
10:35 KEEPING AN EYE ON BAG IMAGE RECOGNITION IN BHS
ROOM 6
PASSENGER PROCESSING: BAGGAGE
HANDLING, TRACKING & IDS
09:00
09:05
PREVENTING BAGGAGE ERUPTIONS IN ICELAND
Guðmundur Daði Rúnarsson, Deputy Terminal Director, Keflavik
International Airport, Iceland
Damien Breier, Vice President, BNP Associates Inc, USA
The talk will take the audience through the process of upgrading
Keflavik Airport's baggage handling system to keep pace with the
remarkable growth at the airport. Design innovations, challenges
during the implementation process and lessons learned along the way
will be shared. The presentation will also cover how long-term planning
versus short-term needs was considered in the planning phase. In
the end, a team approach to the project kept baggage eruptions at bay
despite the massive growth at the airport.
09:35
KLM'S LUGGAGE LAB: SOLVING LUGGAGE PROBLEMS
THROUGH DESIGN THINKING
Xander Michiel van der Broek, Strategic Designer, KLM,
Netherlands
Prof Sicco Santema, Professor of Business Marketing
and Supply Management, Delft University of Technology,
Netherlands
Having to deal with more hand luggage at the gate than can fit the
aircraft has been a widespread complaint from airlines and airports
alike. Flights get delayed because of the laborious process of lastminute gate-checks; passengers get frustrated by unexpectedly having
to hand off their precious hand luggage. During this presentation, we
will show you how we use design thinking to solve the issue. We will
take you on a visual journey and show that the solution can have more
impact compared with bigger bins and stricter checks.
10:05
INTEGRATING AIRPORT-WIDE BAGGAGE IT SERVICES – OUR
CHALLENGES AND BENEFITS
Peter Brockwell, IT Business Partner Airside Operations and
Baggage, Heathrow Airport Limited, UK
Nick Porter, Director, General Manager, Vanderlande Industries
UK Ltd, UK
Over the past five years, Heathrow Baggage has been on a journey
to move towards a common IT service architecture underpinned by
the implementation of a cohesive set of ITIL best-practice service
management processes. The target was to enable the delivery of quality
IT services, closely aligned to the business needs of the baggage
operation. This has been achieved by adopting a project approach to
a phased rollout, with activity broken down to fit within nighttime
maintenance windows. The benefits are real: improving service quality
46
Lim Yi, Assistant Vice President, Engineering & Specialized
Systems, Changi Airport Group, Singapore
Svetlozar Delianski, Vice President Product Management,
Siemens AG, Germany
Image-based object recognition and identification have successfully
entered many areas of industrial automation. The presentation gives
an outlook of possible use cases within baggage handling, aiming at
increasing the number of automatically sorted bags and optimising
baggage handling processes.
11:05 - 11:25
BREAK
Sponsored
by
11:25
REAL-LIFE TESTS OF STANDARD 3 SECURITY PROCESS
Daniel Castagnet, Special Airport Systems Director, ADPI, France
Franck Toure, Senior Mgr Electromech Sys , Aéroports De Paris,
France
Because the Std 3 security process will become the new standard
for baggage screening in all European countries and many other
airports in the world, ADP Group has conducted comprehensive tests
of various systems in real-life environments in order to identify the
design rules and guidelines for the implementation of these systems.
The presentation will cover the methodology that has been used, the
principles of the implementation and the lessons learned.
11:55
OPERATIONAL DATABASES – MAKING THE BEST USE OF
YOUR DATA
Dennis Lorenzo, Senior Manager Baggage Systems, Copa
Airlines, Panama
Mark Stokes, Business Unit Manager, Brock Solutions, Canada
As systems get smarter there is no shortage of information on how our
airports and airlines are operating. We collect passenger, baggage and
flight data at various stages throughout their journeys, including wait
time information, customs and security statuses, sortation information
and flight details. Are we using this data effectively? Are we storing
it efficiently? Is it accessible to those who need it? This topic will
explore turning data into real information that will provide insight into
operations while allowing us to be proactive instead of reactive.
12:25
IT’S TIME FOR A 'SMART' BHS IN THE UNITED STATES
Robert McKinley, Aviation Operations Specialist, Fidato Corp,
USA
There are now more than 50 'smart' baggage handling systems
(BHS) deployed worldwide using RFID and individual container
technology. These systems are capable of tracking baggage through
multiple processes and changes of custody. They associate with the
passenger and provide valuable information that supports operational
improvements. These systems have been and are being installed at
virtually all major airports worldwide. However, there is not a single
system of this type in the United States. It's time to get smart!
12:55
ECAC 3 – A GREAT STEP FORWARD FOR AVIATION
SECURITY
Christoph Oftring, Sales Manager, Crisplant AS, Denmark
Harald Jentsch, Capability Manager Explosives Detection
Systems, Smiths Detection, Germany
As of 1 September 2014, all newly installed equipment must adhere to
the ECAC’s Standard 3. The new standard is a great step forward for
aviation security and can help airports to have a simpler design in their
security and baggage handling systems. ECAC 3 makes planning much
more straightforward – both for airports and baggage handling system
designers – as it will help airports to have a simpler design in their
security and baggage handling systems. Overall it makes planning much
more straightforward and, in some cases, costs may also be lower for
the airport.
12:55 LUNCH
47
CALL FOR PAPERS
2016 SPEAKING OPPORTUNITIES
Work will begin immediately on securing new speakers and topics for next year’s
conference in Cologne. If you or your organisation would like to participate as a speaker in
the conference next year, please contact:
Janine McEvilly, Conference Director, at janine.mcevilly@ukipme.com
TOPICS WILL INCLUDE:
Airport Cities & Transport Connections • Airport Design, Planning & Development • Airport Design,
Planning & Development - Middle East & Asia • Aviation Security, Border Control & Facilitation •
Baggage Processing, Tracking & Identification • Commercial Development, Retail & Media • Customer
Service & Passenger Experience • Energy, Environmental Issues & Sustainability • Increasing Airport
Capacity • Management & Operations (inc. ACDM, ATC & TAM) • Passenger Processing, Check-In &
Self-Service • Facilities Maintenance & Management • Technology, Systems Integration, IT & ICT
C
Ro
( Eu
Day
ROO
ROO
Dev
ROO
Fac
ROO
Con
ROO
Exp
ROO
ROO
ROO
Che
Day
15 - 17 MARCH 2016
Köln Messe / Cologne / Germany
ROO
Con
ROO
Dev
ROO
Dev
ROO
Con
ROO
Con
ROO
Exp
ROO
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IT &
Day
ROO
Dev
ROO
Con
ROO
Exp
ROO
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Han
SPONSORS
ServiceTec
PARIS EX
EXHIBITO
SERVIC
CENTRE
MEDIA PARTNERS
Main
Entranc
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to the Passenger Terminal EXPO 2015

Transcription

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