Kolhapur Foundry Cluster - Financing Energy Efficiency at MSMEs
Transcription
Kolhapur Foundry Cluster - Financing Energy Efficiency at MSMEs
Communication Gaps & Needs Analysis nalysis Communication Gaps and Needs Analysis January 2013 Table of contents Executive Summary 7 Tirunelveli Limekilns cluster 7 Kolhapur Foundry cluster 8 Pune Forging cluster 8 Ankleshwar Chemicals cluster 8 Faridabad Industrial cluster 9 Top line findings from all clusters 11 Way Forward: Transition from Phase I to Phase II 11 1. Introduction to the project 12 1.1. About Financing Energy Efficiency at MSMEs 12 1.2. Different project components 13 1.3. Marketing & General Outreach on EE Schemes 16 1.3.1. Objective 16 1.3.2. Importance 16 1.3.3. Approach & Methodology 16 1.4. Communication Gaps and Needs Analysis 17 1.4.1. Background Research 18 1.4.2. Inception Meetings with Industry Associations 18 1.4.3. Quantitative & Qualitative Research 19 2. Tirunelveli Limekiln Cluster 23 2.1. Introduction 23 2.2. Study of behavioural characteristics 26 2.3. Awareness level and Perceptions on EE 27 2.3.1. Awareness on Energy Efficiency 27 2.3.2. Perception on EE – Barriers, Motivators and Benefits 29 2.4. Media Preferences 2.4.1. Preferred Media Sources 32 32 2.5. Summary of findings 35 3. Kolhapur Foundry Cluster 36 3.1. Introduction 36 3.2. Awareness level and Perceptions on EE 38 3.2.1. Awareness on Energy Efficiency 38 3.2.2. Perception on EE – Barriers, Motivators and Benefits 40 3.3. Media Preferences 42 3.3.1. Preferred Media Sources 3.4. Summary of findings 43 45 4. Pune Forging Cluster 46 4.1. Introduction 46 4.2. Study of behavioural characteristics 48 4.3. Awareness level and Perceptions on EE 48 4.3.1. Awareness on Energy Efficiency 49 4.3.2. Perception on EE – Barriers, Motivators and Benefits 50 4.4. Media Preferences 4.4.1. Preferred Media Sources 4.5. Summary of findings 5. Ankleshwar Chemicals Cluster 53 53 55 56 5.1. Introduction 56 5.2. Study of behavioural characteristics 58 5.3. Awareness level and Perceptions on EE 59 5.3.1. Awareness on Energy Efficiency 59 5.3.2. Perception on EE – Barriers, Motivators and Benefits 61 5.4. Media Preferences 5.4.1. Preferred Media Sources 64 64 5.5. Summary of findings 66 6. Faridabad Industrial Cluster 67 6.1. Introduction 67 6.2. Study of behavioural characteristics 69 6.3. Awareness level and Perceptions on EE 70 6.3.1. Awareness on Energy Efficiency 70 6.3.2. Perception on EE – Barriers, Motivators and Benefits 71 6.4. Media Preferences 6.4.1. Preferred Media Sources 6.5. Summary of findings 7. Communication gaps and needs analysis 74 74 76 77 7.1. Common Communication gaps and needs 77 7.2. Communication gaps and needs for Tirunelveli Limekilns cluster 78 7.3. Communication gaps and needs for Kolhapur Foundry cluster 79 7.4. Communication gaps and needs for Pune Forging cluster 80 7.5. Communication gaps and needs for Ankleshwar Chemicals cluster 80 7.6. Communication gaps and needs for Faridabad Industrial cluster 82 7.7. Way forward 82 Appendix A. - Questionnaire survey form 84 Appendix B. - Tirunelveli Limekilns cluster 89 B.1. Cluster profile for Tirunelveli Limekilns Cluster 89 B.2. Demographic Profile of Tirunelveli Limekilns cluster 92 B.3. Energy Consumption Profile of Tirunelveli Limekilns cluster 95 Appendix C. - Kolhapur Foundry cluster C.1. Cluster profile for Kolhapur Foundry Cluster C.2. Demographic Profile of Kolhapur Foundry cluster Appendix D. - Pune Forging cluster 97 97 100 102 D.1. Cluster profile for Pune Forging Cluster 102 D.2. Demographic Profile of Pune Forging cluster 105 Appendix E. - Ankleshwar Chemicals cluster 107 E.1. Cluster profile for Ankleshwar Chemicals Cluster 107 E.2. Demographic Profile of Ankleshwar Chemicals cluster 109 Appendix F. - Faridabad Industrial cluster 111 F.1. Cluster profile for Faridabad Industrial Cluster 111 F.2. Demographic Profile of Faridabad Industrial cluster 114 Abbreviations Acronym Full Form AIA Ankleshwar Industries Association AIFI Association of Indian Forging Industries BEE Bureau of Energy Efficiency CLCSS Credit Linked Capital Subsidy Scheme EDM Electronic Direct Mailers EE Energy Efficiency EET Energy Efficiency Technologies ES CO Energy Service Company FI Financial Institution FM Frequency Modulation FSIA Faridabad Small Industries Association GEF Global Environmental Facility GOSHIMA Gokul Shirgaon Manufacturers’ Associations IIF Institute of Indian Foundrymen KEA Kolhapur Engineering Association LSP Local Service Providers M&V Measurement & Verification MSE-CDP Micro and Small Enterprises Cluster Development Programme MSME Micro Small and Medium Enterprises SIDBI Small Industries Development Bank of India SME Small and Medium Enterprises SMS Short Message Service TLMWA Tirunelveli Lime Manufacturers Welfare Association TOM Top of Mind TV Television PwC 6 Executive Summary The “Financing Energy Efficiency at MSMEs” project is part of the Global Environmental Facility (GEF) Programmatic Framework (2010-14) for Energy Efficiency in India with an objective to increase demand for energy efficiency investments in targeted MSMEs clusters and to build their capacity to access commercial finance. The project targets activities in five MSME clusters and aspires to address the current gap in the understanding and demonstrate a viable mechanism of synergic tieup between MSMEs, energy auditors, financial consultants/chartered accountants, local industrial or MSME associations and local bankers. The GEF implementation agency for this project is the World Bank, and the two executing agencies are the Bureau of Energy Efficiency (BEE), Ministry of Power, Govt. of India and the Small Industries Development Bank of India (SIDBI). “Marketing and General Outreach effort to clusters and capacity building at industry associations” is one of the assignments under the project component on Capacity Building and Awareness of this project. The objective of this assignment is to build capacity and increase awareness for Energy Efficiency at cluster and plant levels, on a large scale through the implementation of various outreach & mobilization efforts and dissemination of information on successful case studies & projects. This assignment follows a well-accepted methodology based on market study and communication planning, that is specially evolved to suit the specific requirements of the MSME clusters. It is executed in three phases, wherein the first phase is the Gap and Need Analysis. The objective of the Gap and Need analysis is to assess awareness levels and communication needs of MSMEs in five clusters on energy efficiency and to understand their media habits. The tools used for Gap & Need analysis are: Secondary background research A quantitative study including walkthrough and questionnaire surveys using a questionnaire designed and customized for each of the five clusters A qualitative study through Focus Group Discussions, based on a pre-approved discussion guide. Cluster-wise findings of the Gap and Need Analysis activities of first phase are presented below. Tirunelveli Limekilns cluster Close to 60 % of the surveyed Limekilns owners believe that EE is either insignificant or moderately significant to their industry unit. This can be attributed to the lack of successful demonstration and awareness. Such a situation creates strong need for demonstration of Energy Efficient technology in the cluster. Around 61 % of the respondents further believed that spreading awareness about EE is Most Significant. The major perceived barriers in Tirunelveli Limekilns cluster are lack of funding, lack of demonstration projects and lack of reputed technology providers. The willingness to invest in high cost technology is observed to be low. EE improvement remains on back-burner as compared to other issues like production output, plant maintenance, etc. Financial and tax incentives emerged as the biggest motivators for promotion of EE. Preferred sources of information are Newspapers, TV and Industry Association forums. Mobile SMSes, FM Radio, Direct Emails and technology oriented Seminars/Workshops follow closely. Dina Thanti, Dinamalar are the prominent mainline Newspapers and Sun TV, Podhigai, and Jaya TV are preferred TV channels. FM Radio is popular among 40 % of the surveyed participants. PwC 7 Kolhapur Foundry cluster A vast majority of 90 % of the surveyed Foundry owners believe that EE and spreading awareness on EE are among Significant and Most Significant activities. This situation is complementing to ongoing media and outreach efforts under this assignment. The main barriers perceived by Foundry owners in Kolhapur are lack of confidence in new technologies and lack of reputed energy efficiency technology providers. Low awareness about EE technologies among grass roots levels is also a barrier. Financial incentives is voted as potential motivators for promotion of EE followed by Tax incentives in our surveys. With the exception of CLCSS scheme for EE financing, there exists lack of information on such schemes among entrepreneurs. Among FIs SIDBI is pioneering and spearheading MSME financing with many schemes and programs for promotion of EE. The preferred media sources are technology oriented Seminars / Workshops followed by Mobile SMSes, Direct Emails, posters & banners and interaction with Industrial Associations. Sakal, Pudhari Lokmat, and Times of India are the most read newspapers in the cluster. Pune Forging cluster Majority (60 %) of the surveyed Forging unit owners perceive that EE and spreading awareness on EE are among Significant activities for the cluster. This situation is complementing to ongoing media and outreach efforts under this assignment. The key barriers perceived against promotion of EE measures are low awareness on technologies and lack of confidence in new technologies. The cluster is open to adoption of proven technologies and simpler financing procedures involving easier documentation. Financing procedure and complexities therein are seen as the major concern for smaller Forging units. EE promotion shall be aided when presented with provision of tangible benefits like cost saving, improved quality, environmental compliances, safety, etc. Tax incentives is major motivator for promotion of EE in Pune Forging cluster. Entrepreneurs are constantly looking for availability of finance at relaxed interest rates, rebate in monthly electricity bills and further incentives for application of renewable energy sources. The present sources of information are sector-specific newsletters for forging industry, ASNQuarterly magazine, websites and techno-financial papers. The most preferred source of information are Direct Emails, interaction with Industrial Associations, TV, Seminars/workshops and Poster/banner. AIFI is most active and strong associations in Pune Forging cluster. Ankleshwar Chemicals cluster Ankleshwar Chemicals cluster has strongly skewed perception against significance of EE and spreading EE in the cluster. Almost 95 % of the surveyed Chemical unit owners indicated EE as Insignificant with respect to their respective unit. The perception is primarily due to several mandatory and voluntary EE interventions which did not yield results to the degree of satisfaction of local entrepreneurs. Also, the share of energy cost in total production cost is also less than 10% of which a significant portion is consumed in upkeeping and operation of environment management systems, a regulatory requirement in the cluster. Low awareness and lack of institutional financing with focus on EE are the key barriers against promotion of EE in the cluster. Resistance to change, lack of innovation and nonavailability of benchmarks are subjective perceptions against promotion of EE in the cluster. Financial and Tax incentives are perceived to be the most attractive drivers. Other crucial benefits like access to better markets, improvement in workplace environment, improved productivity and the feel good factor associated are subjective motivators for promotion of EE. PwC 8 Industry Associations, Magazines, Seminar/workshops, Direct Emails & Industry journals (in this order) are preferred source of information on EE. Mass media (Newspaper, Radio, TV & Social media) received relatively poor rankings. Faridabad Industrial cluster Faridabad Industrial cluster has the widest array of industrial sectors within any of the target clusters under the project and hence, it is called as mixed cluster. EE is broadly perceived as having high Significance or Highest Significance by more than 75% of the surveyed units. Similarly, more than 88% of surveyed MSME units in Faridabad opined that raising awareness on EE is Higher/Most Significant activity for the cluster. Low awareness about EE technologies, non-availability of ESCOs and Energy Auditors for MSMEs and lack of incentivised institutional finance for EE projects are the key barriers against promotion of EE in the cluster. Financial and Tax incentives in form of rebates and reduction in interest rates and low tax rates on EE technologies are perceived to be the most attractive drivers. Direct Emails, Newspapers, interaction with Industry Associations and technology oriented Seminar/workshops (in this order) are preferred source of information on EE. Times of India, Economic Times and Hindustan Times are most preferred newspapers in the cluster. PwC 9 Relative ranking of preferred media sources is established by way of quantitative research. Based on collective weighted rank s, following media preference analysis is presented. Industry Newspaper Associations TV Radio Mobile SMS Magazines E-mail Seminar/ workshop Industry journals Poster/ banner Website / Social Media 0 1 2 3 4 5 6 7 8 9 10 11 12 Tirunelveli PwC Pune Kohlapur Faridabad Ankleshwar 10 Top line findings from all clusters Communication gap and need analysis for all the five clusters is undertaken and individual findings from qualitative research have been mapped with each other so as to identify the top-line common communication gaps and needs in the target cluster. These are presented below. The perception on EE and significance of awareness generation on EE are varied in different clusters. Based on level of sophistication of the industry and previous exposure to EE, each cluster has a preliminary awareness on EE. However, Top of Mind awareness, which is a pre-requisite for action, is lacking across all the clusters. The need for demonstration for a Touch and Feel experience, based on success stories, site visits and case studies is strongest in Tirunelveli. However, it is observed at varying degrees in the other four clusters also. Each cluster feels a lack of knowledgeable and appropriate technology providers. Sometimes, there is a lack in inclusion of EE in marketing focus by equipment suppliers. Across clusters there is a need for information on benchmarks and Measurement & Verification (M&V) systems. Tangible financial benefits emerge as the main motivator for adoption of EETs. However clusters like Ankleshwar (exporters) have a compulsion to follow the international norms (carbon credits, Carbon – di- oxide, emission etc.) The procedural requirements of Financial Institutions to avail financing is perceived as regressive factor by entrepreneurs across all clusters All MSMEs work through nationalized / co- operative banks and there is a certain level of comfort that has been established among the MSMEs and the banks over the years. Such MSMEs find it difficult to avail the benefit of dedicated EE financing schemes by other FIs. MSMEs in same level of business activities over the years and satisfied at current profit /output level are unlikely to adopt the EE unless coerced. Summary of cluster-specific findings, both from qualitative and quantitative research, are presented as 7Ps – Product, Price, Place, Promotion, People & Process, and Physical Evidence at end of each chapter. A detailed communication gap and need analysis is conducted and findings are presented in chapter 7 as Gap and Need Matrices. These matrices are presented for both overall (i.e. relevant to all clusters) and also cluster specific analysis. Way Forward: Transition from Phase I to Phase II The Awareness and Outreach Strategy Plan (Communication Objectives & Strategy) shall be developed based on the Gap and Need analysis findings. This shall include an umbrella strategy (covering all clusters) and cluster specific strategy for each cluster. Phase I Insights Communication Gaps Phase II Communication Needs Communication Objectives & Strategy Transition from Phase I to Phase II Development of communication strategy will be followed by subsequent Phase II activities like Media Plan, Thematic Plan etc. Marketing and outreach activities shall be taken up as part of Phase III of the assignment. Communication Gaps and Needs Analysis PwC 11 1. Introduction to the project 1.1. About Financing Energy Efficiency at MSMEs The Micro, Small and Medium Enterprises (MSMEs) sector in India plays a significant role in terms of balanced and sustainable growth, employment generation and development of entrepreneurial skills. However, when compared to larger Indian industrial enterprises, the MSME sector is characterized by relatively lower productivity and general high use of outmoded technologies resulting in lower Energy Efficiency (EE) and energy intensity figures. Despite recent reductions in overall energy intensity in India, the MSME sector has fallen behind larger Indian industries in terms of technology up-gradation and EE. The reasons for this range from technological obsolescence and information deficiency to poor management practices, lack of capacity to adopt efficient technologies and non-availability of institutional finance. The Indian MSMEs not only face the market barriers typically seen in EE projects globally, but additionally domestic financing barriers such as accessing adequate and timely financing on competitive terms, particularly longer tenure loans, collateral free loans, working capital loan etc. The Reserve Bank of India (RBI) statistics show that the year-on-year growth rate of local Indian bank credit to SMEs fell from 35.6% in 2007 to 7.4% in 2008, even while the overall year-on-year growth rate of bank credit to industry (including large corporations) increased from 24.9% to 30.2% over the same period. Given the existing market barriers towards financing of observed in India, there is a need to systematically support the development of a large number of EE investment proposals under a programmatic approach to aggregate demand for EE investment in MSME industrial clusters and to create a sustainable mechanism for identifying, preparing and financing these proposals at the local cluster level. There are some highly energy intensive MSME sectors where the cost of energy forms a sizeable proportion of the total production cost and offers tremendous scope for EE improvement and pollution reduction through technology up gradation. In this context, with an objective to address the needs of awareness generation on EE and technology identification, capacity building of MSMEs for access to institutional finance, creation of knowledge management portals with easy access for MSMEs and provision of dedicated financing mechanism for EE improvement projects within MSMEs, the project Financing Energy Efficiency at MSMEs has been launched at five MSME clusters from different industrial sectors. Financing Energy Efficiency at MSMEs project is part of the Global Environmental Facility (GEF) Programmatic Framework (2010-14) for Energy Efficiency in India with an objective to increase demand for energy efficiency investments in targeted MSMEs clusters and to build their capacity to access commercial finance. The project aspires to address the current gap in the understanding between energy auditors and bank loan officers, and demonstrate a viable mechanism of synergic tie-up between MSMEs, energy auditors, financial consultants/chartered accountants, local industrial or MSME associations and local bankers. The GEF implementation agency for this project is the World Bank, and the two executing agencies are the Bureau of Energy Efficiency (BEE), Ministry of Power, Govt. of India and the Small Communication Gaps and Needs Analysis PwC 12 Industries Development Bank of India (SIDBI). Five target MSME clusters have been identified by project implementing and executing agencies as listed below: 1. Ankleshwar Chemicals cluster 2. Faridabad Mixed Industrial cluster 3. Kolhapur Foundry cluster 4. Pune Forging cluster 5. Tirunelveli Limekilns cluster The identified barriers for mass scale deployment of EE technologies in MSME segment and the approach developed under the project schematics are illustrated in Figure 1.1. BARRIERS FOR FINANCING EE AT MSMEs Gap in understanding of EE among stakeholders Imperfect information about EE among MSMEs Higher Transaction Cost Lack of information among banking sector stakeholders Lack of performance guarantee for available energy efficient equipments PROJECT APPROACH Project design include marketing, development, and technical scoping with financing solution Technical Assistance to increase knowledge on the technical, policy & regulatory aspects of market to allow improved understanding of sector risks Standardization and enhanced familiarity by key stakeholders of identified EE investments among units with similar characteristics (Cluster Approach) Technical Assistance efforts delivered over a longer term to build a sufficient level of knowledge, acceptance, trust and ultimate demand for EE goods & services Figure 1.1: Barriers and approach for Financing Energy Efficiency at MSMEs It can be seen from above figure that project approach has been developed so as to address each of the identified barriers in an objective manner. In order to have a systematic transformation of project approach into practical action, the specific project activities have been classified under three major project components as discussed in next section. 1.2. Different project components The sphere of project activities shall roll out focussed efforts in 5 target clusters to increase demand for EE products and services and mobilize a large group of “decision – ready” units in partnership with local Industry Associations, energy management professionals, local service providers and leading vendors of EE technologies and equipments. These EE demand creation activities will then be linked with the lending programmes of various Financial Institutions in the specific cluster. Communication Gaps and Needs Analysis PwC 13 Based on the findings of project-supported energy audits, enlisted units shall receive support in preparation of bankable Detailed Project Report (DPR) / application documentation in a format acceptable to the banks to process the loan applications under current or new lending schemes and hand-holding support in reaching financial closure for identified investments. Therefore, in order to have a systematic transformation of project approach into practical action, the specific project activities have been classified under three major project components as illustrated in Figure 1.2 below. GEF - WB MSME Project Components 1. Building Capacity & Awareness • Marketing & Outreach effort to clusters, Capacity Building of Industry Associations • Technical Assistance to energy professionals • Support to Financial Institutions • Support to MSMEs in accessing finance • Vendor Outreach, Enlistment & support 2. Increased Investment in Energy Efficiency • Energy Efficiency related project development support such as Energy Audits / DPR preparation • Performance linked grants for demonstration of energy efficient technologies 3. Knowledge Management & Sharing • Knowledge Portal • Helpline • Success stories and Case studies • Policy inputs on Knowledge Management Figure 1.2: Project components for Financing Energy Efficiency at MSMEs As can be seen from above figure, the project components focus on practical engagements of various MSME stakeholders like Banks and Financial Institutions, Energy Management Professionals in MSMEs, Technology and Equipment suppliers, etc. The relationships among these stakeholders and specific activities envisaged for each of these have been illustrated in Figure 1.3 . Communication Gaps and Needs Analysis PwC 14 Figure 1.3: Project stakeholder groups and specific activities for Financing Energy Efficiency at MSMEs Communication Gaps and Needs Analysis PwC 15 1.3. Marketing & General Outreach on EE Schemes As can be seen from Figure 1.3, one of the project components under Financing Energy Efficiency at MSMEs is Marketing and General Outreach on EE schemes. Bureau of Energy Efficiency has entrusted PwC to execute the project “Marketing and General Outreach on EE schemes” with objectives and methodology as detailed below. 1.3.1. Objective The objective of the project is to increase awareness for Energy Efficiency at cluster and plant levels, on a large scale through the implementation of various outreach & mobilization efforts and dissemination of information on successful case studies & projects. 1.3.2. Importance Marketing & Outreach on EE schemes is the project component of Financing Energy Efficiency at MSMEs with objective to reach out to all present and potential stakeholders, to inform them about the various products and services available under the umbrella program and benefits thereof. For Financing Energy Efficiency at MSMEs, widespread dissemination of the umbrella programme’s objective is very important for successful execution of the programme. In order to have focussed to-the-point and well targeted outreach activities, it is deemed important to study the quantitative as well as qualitative aspects of information consumption and other relevant behavioural characteristics of target stakeholder groups. It is envisaged that such activities shall facilitate increased, better and more transparent communication among and within various MSME stakeholder groups and shall ensure long term sustainability of umbrella programme’s achievements and objectives. 1.3.3. Approach & Methodology The project is broadly divided in to three sequential phases as mentioned below. 1. Communication Gaps and Needs analysis 2. Strategic Planning and Preparation for Awareness and Outreach activities 3. Implementation and Monitoring of the proposed activities. The approach and methodology adopted to execute the project is illustrated in Figure 1.4 below. Communication Gaps and Needs Analysis PwC 16 Communication Gaps & Needs Analysis Inception meeting with BEE-WB-GEF-SIDBI Communication needs Assessment and Analysis Inception workshops Strategic Planning and Preparation for Awareness and Outreach activities Formation of Cluster Coordination Committee Awareness and Outreach Strategy Plan Developing core messages Designing creative’s for BEE/SIDBI and creative capsules for general awareness & publicity Awareness & Outreach Thematic Plan Formulation of Implementation and Monitoring plan Testing of outreach modules Awareness & outreach scheduling & Implementation plan Preparation of Audio Visuals EE awareness workshops & Dissemination of awareness and outreach materials Support to training programmes conducted by other agencies Institutional development Figure 1.4: Methodology for Marketing and General Outreach on EE schemes It can be seen from above figure that Communication Gaps Gaps and Needs Analysis is the firstmost step for Marketing and General Outreach on EE Schemes under Financing Energy Efficiency at MSMEs. 1.4. Communication Gaps and Needs Analysis Communication Gaps and Needs Analysis is i the first of the three phases of project Marketing and General Outreach on EE schemes. The objective of Communication Gaps and Need analysis is to assess prevailing awareness level in target MSMEs clusters on EE and to understand media habits and perception on significance of EE among such MSMEs MSMEs. The perception check also takes into account quantitative and qualitative assessment of perceived barriers and motivators for adoption of EE measures. The sequence of activities for Communication Gaps and Needs Analysis is illustrated in Figure 1.5. Communication Gaps and Needs Analysis PwC 17 A3: Inception Workshops Report on Gap and Need analysis Communication need analysis Questionnaire FGD Walkthrough Survey Meeting with IA’s, Champions Identification of IA’s, Champions Background Research A1: Inception meeting with BEE-WB-GEF-SIDBI A2: Communication Needs Assessment and Analysis Figure 1.5: Activities for Communication Gaps and Needs Analysis It can be seen from above figure that activities planned for Communication Gaps and Needs Analysis take into account all groups of stakeholders which also falls in line with the core theme of the umbrella project. 1.4.1. Background Research The project team initiated Phase I of the project with the background research on past EE interventions in each of the 5 clusters. This background research included the information about the following: Identification of past Energy Efficiency programmes in these clusters. Identification of industrial association, principal SME’s, local utilities, Active financing institutions like SIDBI, SBI etc. Secondary research on locally accepted modes of communication like newspaper, magazines, radio, television, internet, mobile operators etc. 1.4.2. Inception Meetings with Industry Associations As a first step towards rolling out project activities, inception meetings were organized with Industry Associations in each target cluster. The specific objectives of inception meeting were as follows: Introduce the project and apprise the Industry association about the project objective and activities Identification of important project stakeholders in the cluster Understanding cluster dynamics and local sensitivities Other relevant information exchange Communication Gaps and Needs Analysis PwC 18 Table 1.1 presents the details of Industry Associations in each cluster. Table 1.1: Inception meetings with Industry Associations Cluster Ankleshwar - Chemicals Faridabad – Mixed Industrial Kolhapur – Foundry Pune – Forging Tirunelveli - Limekilns Industry Association Contact Person & Name & Address Designation Ankleshwar Industries Association (AIA), Mr Vipul Gajera, President Plot No. 618-619, GIDC Industrial Estate, Ankleshwar - 393 002 Faridabad Small Industries Association (FIA), Mr Rajive Chawla, FSIA Park, Opp. Plot No. 23, President Sector-24, Faridabad - 121 005 Kolhapur Engineering Association (KEA), Mr Pradeep Vharambale, 1243/46-47, E, Ward Karajgar Secretary Road, Shivaji Udyam Nagar Kolhapur-416008 Association of Indian Forging Industry (AIFI), Mr Praful Mokashi, 101/112, Nyati Millennium, General Secretary Off Nagar Road, Viman Nagar, Pune - 411 014 Tirunelveli Lime Manufacturers’ Welfare Mr M Sivakumar, Association (TLMWA) President 143, PACR Salai, Andalpuram RAJAPALAYAM-626 108 The project objectives and proposed activities were appreciated by Industry Associations and each of the associations offered their cooperation to project activities in the cluster. 1.4.3. Quantitative & Qualitative Research Walkthrough Survey In order to gather deeper insights in clusters’ dynamics after inception meetings with Industry Associations, the project team conducted initial Walk-through surveys in representative MSME units in each cluster. The representative MSME units in each cluster were selected in consultation with local Industry Associations for the purpose. The principal objectives of Walk-through surveys were twofold: to gauge the acceptability, accessibility and perception towards EE in these representative MSME units to capture both qualitative and quantitative relevant information which shall reflect on the succeeding activities. The required number of Walk-through surveys for the entire duration of activity was fixed at 10 (ten) in consultation with local stakeholders after due approval from BEE. It was Communication Gaps and Needs Analysis PwC 19 envisaged that such number of Walk-through surveys shall represent the entire spectrum of MSME units in respective clusters. However, based on information gathered during the execution of the activity, it was observed that coverage of a larger number of target MSME units was required for adequate and proper representation of various possible variables in unit level operations. Hence, the number of Walk-through surveys was increased in each cluster so as to address the need of complete representation. Table 1.2 presents the number of Walk-through surveys conducted in each cluster for Communication Gaps and Needs Analysis against the target number of Walk-through surveys for that particular cluster. Table 1.2: Target and completed Walk-through survey for all five clusters Cluster Walk-through Survey (No.s of) Remarks Target Total Ankleshwar - Chemicals 10 15 Completed Faridabad – Mixed Industrial 10 19 Completed Kolhapur – Foundry 10 12 Completed Pune – Forging 10 10 Completed Tirunelveli - Limekilns 10 10 Completed It can be seen from above table that Walk-through survey activity was completed in all five target cluster. The findings from Walk-through surveys have been compiled and analysed and presented in forthcoming cluster-specific chapters in this report. Questionnaire Survey Questionnaire surveys were conducted in each cluster covering a strategic number of MSME units so as to achieve a representative picture of relevant parameters of cluster dynamics, industry profile, demographic profile, perception on EE and needs of awareness generation on EE, media preferences and media consumption habits. Information gathered through Questionnaire survey formed the part of quantitative research and findings of communication gaps and needs assessment. The Questionnaire survey (in addition to objective information for quantitative research) also provided a platform for extending the scope and coverage of qualitative research (explained separately in this report) so as to gather deeper insights in cluster level sensitivities and wider outreach. Direct contact was established with MSME units in each cluster to motivate the MSME units for participation in unit level activity. Table 1.3 presents the number of Questionnaire surveys conducted in each cluster against the target number (for the entire duration of activity) of Questionnaire surveys for each cluster. Communication Gaps and Needs Analysis PwC 20 Table 1.3: Target and completed Questionnaire survey for all five clusters Questionnaire Survey (No.s of) Cluster Remarks Target Total Ankleshwar - Chemicals 120 133 Completed Faridabad – Mixed Industrial 60 60 Completed Kolhapur – Foundry 50 50 Completed Pune – Forging 25 25 Completed Tirunelveli - Limekilns 25 25 Completed Questionnaire survey activity was completed in all five clusters. The information gathered from above Questionnaires surveys has been compiled and presented in forthcoming clusterspecific chapters in this report. A copy of questionnaire is attached as Appendix A with this report for reference. Workshops/Focus Group Discussion Workshops for Focus Group Discussions (FGDs) were conducted among the identified stakeholder groups within each cluster. For the purpose of independence of views and transparency in communication, two separate groups were created for each FGD with following composition: Group A - Members from MSME units in the cluster Group B - Members from Industry Associations, Financial Institutions, Local Service Providers and Vendors, Energy professionals, policy stakeholders like District Industries Centre (DIC), State Electricity Board (SEB), etc. The objective of conducting Focussed Group Discussions (FGDs) was to understand the issues and perceptions related to EE within the clusters and identify the reachability, acceptability and effectiveness of locally available outreach resources. Each FGD consisted of 6 to 12 participants and was moderated by a moderator fluent in Local language and English and to be assisted/ facilitated, if possible by a SME/ opinion leader in case of the discussion being technical in nature. Methodological steps adopted for conducting the FGDs in each cluster are illustrated in Figure 1.6 below. 1 2 3 4 5 6 Develop DG for FGD Discuss and Brief the moderator s& interviewer Schedule and Conduct FGD’s Transcribe and translate FGD’s Analyze data and prepare Qualitative Report Finalize DG Figure 1.6: Steps for conducting Focus Group Discussions Communication Gaps and Needs Analysis PwC 21 Table 1.4 presents the number of FGDs conducted in each cluster against the target number (for the entire duration of activity) of FGDs for each cluster. Table 1.4: Target and completed FGDs for all five clusters Cluster FGDs (No.s of) Remarks Target Total Ankleshwar - Chemicals 2 2 Completed Faridabad – Mixed Industrial 2 2 Completed Kolhapur – Foundry 2 2 Completed Pune – Forging 2 2 Completed Tirunelveli - Limekilns 2 2 Completed It can be seen from above table that FGD activity was executed and completed in all target clusters. The information gathered from above FGDs is compiled and presented in forthcoming cluster-specific chapters in this report.. Communication Gaps and Needs Analysis PwC 22 2. Tirunelveli Limekiln Cluster 2.1. Introduction Tirunelveli Limekilns cluster is selected as one of the five target clusters under the Financing Energy Efficiency at MSMEs project. PwC has conducted detailed exercise for assessment of communication gaps and needs in the cluster by conducting quantitative and qualitative research as per methodology explained in earlier chapter of this report. The findings of communication gap and needs assessment for Tirunelveli Limekilns cluster are presented in this chapter. Cluster at a glance Tirunelveli city is a district’s headquarter located in southern region of Tamil Nadu state. A traditional industrial activity in Tirunelveli is manufacturing of Lime from limestone. Tirunelveli houses a cluster of MSME industrial units engaged in manufacturing of Lime. The decades-old tradition of Lime manufacturing has been supported by stimulating factors like geographical proximity to limestone reserves and availability of suitable fuel (charcoal), while enterprising factors like continuous increase in demand of Lime has contributed to increase in Lime manufacturing units over last several decades. Lime produced in Tirunelveli is generally graded as either one of ‘Cem grade’ Lime or ‘Chemical grade’ Lime and the MSME units engaged in manufacturing of any of such grades of Lime are called Limekilns. Manufacturing of Lime in Limekilns is an energy intensive process. Over past several years, Limekilns in Tirunelveli have been facing concerns of rising share of energy cost in the overall manufacturing cost. The situation has been worsened by continued presence of decades-old primitive Lime manufacturing technology which leads to higher specific energy consumption loss in productivity. Detailed exercise was carried out by way of Walk Through Surveys and Focussed Group Discussions to map following parameters: Number of Limekilns and location thereof, Estimated collective production output from Limekilns Important stakeholders in the cluster including Industrial Associations, Financial Institutions/Banks, Equipment vendors and Institutional Stakeholders Previous and other ongoing Energy Efficiency improvement programs in the cluster Communication Gaps and Needs Analysis PwC 23 There exist 94 MSME Limekiln units in Tirunelveli with is 227 installed kilns. Limekilns are located as concentrated pockets in Rasta, Rajapalayam, and Sankar Nagar regions in Tirunelveli and collective production output from all Limekilns is estimated at 500 tonnes per day (TPD). Details of mapping exercise are presented as cluster profile for Tirunelveli Limekilns cluster as Appendix B.1 with this report. Demographic study For any communication and outreach exercise to be effective, it is important to ascertain preliminary demographic parameters of the target group. Demographic study survey is carried out for Tirunelveli Limekilns cluster to understand distribution of following demographic characteristics related to MSME owners and workers, as relevant. Preferred language of communication Formal education level of entrepreneurs Sector-specific experience of entrepreneurs Typical working day It is observed that Tamil is the most preferred language and has 100% acceptance as spoken language in the cluster. Also, except for a small share of entrepreneurs (10%), the cluster is mostly formally educated. Majority of entrepreneurs (78%) have more than 10 years of experience in Limekiln operation. Power cuts are reported as major operation concern in the cluster and has major role in determining working schedule of entrepreneurs. Details of demographic study survey are presented as demographic profile of Tirunelveli Limekilns cluster as Appendix B.2 with this report. Energy consumption profile Lime produced in Tirunelveli is generally graded as either one of ‘Cem grade’ lime or ‘Chemical grade’ lime based in increasing order of calcium content in lime. Limekiln units have typically 2 – 6 number of kilns installed in each unit. Production output from each kiln also varies from 2 – 8 TPD. Based on the number of kilns in operation at any given time and loading of kilns, the typical production output from Limekiln unit varies from 8 – 55 TPD with majority of units falling in 10 – 20 TPD range. Kilns installed in Tirunelveli are universally batch type. Typical kiln dimensions are 2 m height and 3 m internal diameter. Choice of kiln construction material lacks any thermal efficiency basis and does not involve use of refractory bricks or insulation on either side. Majority of Limekilns (80%) operate in two shifts of 8 – 12 hours each. Capacity utilization of Limekilns lies in the range of 80 – 100% utilization for 44% units and 60 – 80% for 22% units. Rest 34% Limekiln units operate at less than 60% of installed capacity. Specific fuel (charcoal) consumption of Limekilns is measured around 200 kg per tonne of lime. Charcoal is sourced locally at the cost of Rs 11 per kg. Additionally, 50kWh of electricity is required for operation of various electrical equipment. Units receive electrical power from LT connections from Tamil Nadu Electricity Board (TNEB) at Rs 5/kWh. Communication Gaps and Needs Analysis PwC 24 Energy Cost varies from 35% to 60% of the total production cost. For 60% of the units surveyed, the share of energy cost fall between 41 % and 50% of the total production cost. Figure 2.1 shows distribution of share of energy cost in total production cost among the surveyed units. 10% 17% 13% 35% - 40% 41% - 45% 46% - 50% 51% - 55% 20% 40% 55% - 60% Figure 2.1: Distribution of share of energy cost in total production cost in Tirunelveli Limekilns cluster Above figure shows share of energy cost rises as high as 50 – 60% for about a quarter of Limekilns. Such a scenario reinforces the need of Energy Efficiency as an important cost reduction technique for Limekilns in cluster. Entries in legend represent the share of energy cost in total production cost whereas entries on pie-chart pie chart represent share of units falling in any particular legend. Detailed energy consumption profile of Limekilns in Tirunelveli has been presented as Appendix B.3 with this report. Focussed discussions were conducted with Limekiln owners as part of qualitative research to understand unit level concerns and subjective response to such issues of concern. Sni Snippets from such discussions are provided pr vided below to present a subjective understa understanding of grass root sentiments in the cluster. “in a 24 hour period, we don’t have power for around 12 hours. It goes (off) every three hours……” “Lime ime from this cluster is mainly used for hardware and whitewash, which is a seasonal market (4 months a year)…that too is fast being replaced by emulsions” emulsions “Cost is more for whitewash and painting….compared to that of emulsions are more economical” Communication Gaps and Needs Analysis PwC 25 2.2. Study of behavioural characteristics In an analogy to behaviour of consumers to adoption of new products, Limekiln owners are treated as “consumers” to study trends in response towards new product “Energy Efficient Technologies”. Simple but effective tools are employed to identify a number of factors which are likely to govern any typical Limekiln Limekiln owner’s response towards question of adoption of upcoming technological trends and incorporation of Energy Efficiency in everyday affairs. Following Box presents an example of response from survey participants against simulated situation (similar to actual ual working environment) posed before them. Discussion Point: Suppose there are two people SRIRAM and GANESHAN. Both are aware of the EE initiatives. Shriram adopts but Ganeshan does not adopt EE initiatives. Describe to me both Shriram and Ganeshan. What type of organization do they belong to? How many years’ experience do they have? How old are they? What is their family like? What do they like to do? What do they not like to do? What may be their yearly output/income? Likely to Adopt • “Must be aged between 40 to 50 yrs” • “ ….follows latest trends….” Not Likely to Adopt • “He must be having financial problems” • “ …must be aged between 65 to 70 yrs” • “ satisfied following old (tested) methods” • “ self-satisfied satisfied and old oldfashioned” “There There is latent market in chemical, paper paint and effluent treatment industries….But for that certain level of Calcium oxide has to be maintained as per specifications…which is impossible imp in open kilns” “In closed kilns with gauge, it is possible to maintain the levels but for that raw materials need to be of much better quality “One who is younger, younger and likes to follow latest trends, and is not under any financial stress, stress is more likely to adopt….” A number of such simulated questions were posed before the participant during the qualitative research and responses are mapped for degree of acceptance of new technologies. The outcome of responses has been categorised as Early Adoptors (or frontrunners / champions), Early Majority, Late Majority and Non-Adoptors. Non Adoptors. Figure 2.2 shows the distribution of responses and classification thereof in each of the categories as mentioned here. Communication Gaps and Needs Analysis PwC 26 Proactively searching for the Keeps track of Does not latest technology options technologies like proactively seek small capacity new technologies Talking to vendors, seeking out VSKs and efficiency information measures Interested in Keeps track of evolving Waits for a adopting new technologies like small capacity technologies and technology to VSKs efficiency measures mature to a point Likely to be actively involved in where it is However, will not technology uptake efforts thoroughly initiate change through industry association demonstrated unless technology May have already experimented and becomes is practically with some measures like relatively cheap demonstrated efficient retrofits, better kiln May be smaller in design etc. scale of Financially better off, may be operations enjoying relatively better economies of scale Usually command a larger market share Employs more qualified staff May have financial difficulties and hence averse to taking even calculated risks Decision makers may be experienced and very conservative in their approach. oach. Believe in following the tried and tested methods “…aged between 65 to 70 yrs…” May be very small in scale of operations May not have a large market share Will wait until the technology / measure has matured to the “tried and tested” stage Figure 2.2: Behavioral characteristics for adoption of Energy Efficiency measures in Tirunelveli Limekilns cluster 2.3. Awareness level and Perceptions on EE E As a stepping stone towards formulation of communication and outreach strategy for the cluster, it is important to assess the existing level of awareness and needs of awareness generation among the target groups. groups. Also, it is deemed important to assess the barriers faced by the target groups in adopting Energy Efficiency measure once they reach an aware sta stage of perception. The participants were also requested to provide information on such factors which shall motivate them to adopt Energy Efficiency in their respective units. Insights gathered from these perception checks and barrier-motivator barrier analysis shalll translate in manifestation of communication and outreach strategy. These have been discussed in detail in upcoming sections. 2.3.1. Awareness on Energy E Efficiency Perception check survey was carried out to assess the level of awareness on needs of Energy Efficiency as well as needs of awareness generation for Energy Efficiency. The participating entrepreneurs from Tirunelveli Limekiln cluster were requested to rate both the parameters with respect to their MSME unit on a scale of 1 to 5, five being the highest or ‘Most Significant’. Figure 2.3 shows the distribution of response gathered from Limekiln owners in Tirunelveli to rate significance of Energy Efficiency in their respective units. Communication Gaps and Needs Analysis PwC 27 % of Respondents 44 Significance of Energy Efficiency 31 14 11 0 Insignificant (rating 1) Less Significant (rating 2) . Moderately Significant (rating 3) Significant (rating 4) Most Significant (rating 5) Q: Rate the significance of energy efficiency in your plant from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 2.3: Perception in Tirunelveli Limekilns cluster on Significance of Energy Efficiency measures Above figure shows that 60% of the participating Limekiln owners perceive energy efficiency as either insignificant or moderately significant with respect to their unit. As part of quantitative research, a perception check survey on ‘Significance of spreading awareness ss regarding Energy Efficiency’ was also carried out. Figure 2.4 shows the distribution of response gathered from Limekiln owners in Tirunelveli to rate significance of spreading % of Respondents awareness regarding Energy Efficiency in industry. Significance of spreading Awareness on Energy Efficiency 56 22 11 6 Insignificant (rating 1) Less Significant (rating 2) 3 Moderately Significant (rating 4) Significant (rating 3) Most Significant (rating 5) Q: Rate the significance of spreading awareness to promote energy efficiency - from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 2.4: Perception in Tirunelveli Limekilns cluster on Significance of spreading awareness on Energy Efficiency It can be seen from above figure that 61% of the participating Limekiln owners believe that spreading awareness about energy efficiency is most significant to their their industry unit, which is a complementing situation to the awareness generation program and outreach strategy. Communication Gaps and Needs Analysis PwC 28 Based on Focussed Discussion during qualitative research, these hese perceptions can be attributed mainly to lack of successful demonstration of energy efficiency in the cluster, and also in part to lack of adequate awareness. On a positive note, preliminary reliminary awareness about Vertical Shaft Kiln (VSK) is evident. However, there is a dearth of understanding of the technology itself and its optimized application. While the cluster has been exposed to Energy Efficiency improvement programmes since 2006, only a few active association members and Limekiln owners are adequately ly informed. Otherwise, awareness wareness is limited to knowledge of the existence of Vertical Shaft Kiln technology. This is supported by following snippets from Focussed Discussions iscussions with Limekiln owners. “There is limited imited awareness about energy efficient technologies… “there have been 4 to 5 meetings…and we have been informed on this” “... association will tell us to go to a certain place….we will eat some snacks and then the meeting will wind up….we only sit and get bored …the same thing…vertical kiln etc “There There have been multiple meetings organized by association, but rarely any extra information is disseminated …” … “….like in one meeting when the charcoal price shot up,…they ,…they told us to use some alternate method like biogas.….” 2.3.2. Perception on EE – Barriers, Motivators and Benefits Barriers and Motivators perception check was carried out during the survey to identify the issues of concern among Limekiln owner which can potentially pose hindrance in deployment of Energy Efficiency. Participants were requested to identify barrier and motivating factors that they perceive as affecting their field of view regarding Energy Efficiency. For the sake of convenience, several common common barriers and motivators were already listed in the questionnaire; however, the participants were provided option of adding more to the already listed ones. Figure 2.5 shows perception of Limekiln owners towards Barriers. Communication Gaps and Needs Analysis PwC 29 Barriers in adopting EE measures Financial institution reluctant to provide loan 17 Lack of confidence about new technologies (lack of demnonstration projects) Non availability of reputed ESCO and energy auditor to implement and design projects 42 36 Lack of incentives for implementing EE projects Energy efficiency not being a priority for the management 28 8 Lack of funding for EE projects Low awareness about EE technologies 56 25 % of respondents Q: What according to you have been / are the barriers for implementing energy efficiency measures in your unit? (Tick applicable) Figure 2.5: Perception in Tirunelveli Limekilns cluster on Barriers for implementing Energy Efficiency It can be seen from above figure that significant barriers for Tirunelveli Limekilns cluster are: Lack of funding – high cost of technology Lack of demonstration of technology for the typical kiln size, and local conditions in Tirunelveli Lack of reputed (knowledgeable / trustworthy) technology providers (ESCO) Low awareness levels on EE Above mentioned quantitative findings are further supported by findings from qualitative research. “In Andhra they use se coal, while we use charcoal...the charcoal...the kiln has suited their purposes, we do not know if the same will suit us here…” “The The same person is able to get loans from X, but not from Y... Y gives loan to MSMEs for Rs 1 Crore and above only…however for lower value projects, without collaterals, they can finance as ‘risk capital’ at a much higher rate of interest” interest “Government Government has still not understood ….what our requirement is is...” …after that when the power optimizer got burnt, motor was also burnt…it will be easy when they tell us,…what motor to use with the power optimizer” Similarly, perception check survey was conducted for identification of factors that can potentially motivate and favour in creation of such environment which is conducive for Communication Gaps and Needs Analysis PwC 30 increasing the demand for Energy Efficiency investments in Tirunelveli Limekiln cluster. Figure 2.6 shows perception of Limekiln owner towards Motivators for Energy Efficiency. Motivators for promoting EE 19 Financial programmes Mandatory regulations 11 42 Tax incentives 50 Financial incentives (except tax incentives) % of respondents Q: What schemes/ programs/ policies would be helpful for promoting energy efficiency in your business? (Tick applicable) Figure 2.6: Perception in Tirunelveli Limekilns cluster on Motivators for promoting Energy Efficiency It can be seen from above figure that financial incentives and tax incentives are the biggest perceived motivators for promotion of Energy Efficiency in Tirunelveli Limekilns cluster. Qualitative research reveals that in addition to incentives, new technologies and financial schemes with ‘touch and feel’ experience, largely derived from demonstrat demonstrations, might find greater acceptance with the Limekiln owners. “It will be better, if they take us to that place where a new scheme has been adopted and conduct a workshop there.” “... association will tell us to go to a certain place….we will “If someone has tried a new method, it will be easier for us to use it, if we can actually see it working.” “You must only help us with something; we are expecting you to do it.” On similar lines, qualitative research also focussed on benefits of Energy Efficiency as perceived by Limekiln owners. Participants were requested to list the benefits of Energy Efficiency as understood by them at different levels of utility perception. Figure 2.7 shows categorization of such qualitative inputs on benefits benefits of Energy Efficiency in Core, Augmented and Peripheral benefits as meaningful to the entrepreneurs in the cluster. Communication Gaps and Needs Analysis PwC 31 Onion Peel Techinque Techinque: When we talk of any initiative there are certain things that are its core and then there are peripherals. We can think of similarity with onion – the core is the strongest in terms of flavor and fades as we move outward. Now tell us based on your perceptions what do you think is the core (message, benefits etc) of this EE initiative? Figure 2.7: Perception in Tirunelveli Limekilns cluster on Benefits of Energy Efficiency 2.4. Media Preferences An important component omponent of our quantitative and qualitative research is analysis of media habits and media preferences of Limekilns owners and workers in Tirunelveli. This section presents outcome of analysis of media preferences and media consumption habits of participants nts of Walk Through Surveys and Focussed Group Discussions. 2.4.1. Preferred Media Sources Analysis of preferred media sources for entrepreneurs in Tirunelveli Limekiln cluster was carried out as part of quantitative research. Responses of participants are ranked from 1 to 11, one being most preferred. Figure 2.8 shows ranking of different media sources as gathered from participants from Tirunelveli Limekilns cluster. Newspaper TV Industry Association Q: Rank the listed media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit? Mobile messages Radio E-mail Seminar / Workshop Magazines 1 2 3 4 5 6 7 7 Industry Journals Poster / Banner Website 9 9 11 Figure 2.8: Ranking of preferred media sources in Tirunelveli Limekilns cluster Communication Gaps and Needs Analysis PwC 32 It can be seen from above figure that Newspaper and Television are most preferred media sources in the cluster. These are followed by interactions with Industry Association (TLMWA), Mobile Messages and FM Radio. In order to further probe into the choices among various media options from the preferred ones, and to understand the media consumption habits of the target group, further analysis of quantitative information has been conducted and presented here. Newspaper preference % of repondents Figure 2.9 shows the most popular newspaper among the participants. 42 38 12 5 Dinamalar Dinathanthi Dinakaran 3 Hindu Indian Express Q: Which newspaper do you read? How often do you read newspaper? Which section of the newspaper do you read first? Figure 2.9: Preferred newspapers in Tirunelveli Limekilns cluster Dina Thanthi and Dinamalar newspapers are positioned as most preferred among Limekiln owners in Tirunelveli. The Hindu is the most preferred English newspaper in the cluster. Close to 60% respondants prefer the front page of newspaper as compared to other section which include Political, Editorial, Sports, District News and others. Communication Gaps and Needs Analysis PwC 33 Television channel preference Figure 2.10 shows the order of preference for second most preferred media source i.e. Television. 23 % of respondents 23 16 13 6 6 3 3 3 3 Q: Which channel do you usually see? What time do you view television? What programmes do you see in television? In weekends which additional channels do you see? Figure 2.10: Preferred Television channels in Tirunelveli Limekilns cluster It can be seen from above figure that preferred channels are Sun TV, Puthiya Thalaimurai, Sun News, Vijay TV and KTV which are predominantly News chanels. Participants responded that viewing regular TV Sops and serials is not feasible for several reasons iincluding irregular workschedules and unforeseen enagements. FM Radio channel preference FM radio emerged as preferred media source for about 40% of the participants. Most popular FM Radio channels are, FM Suryan FM Hello FM Radio is mostly attended to while driving and travelling. Q: Which channel do you listen to (frequency)? Where do you listen to radio? At what time you listen to radio? While above mentioned media channels are effective for routine information delivery, awareness on Energy Efficiency has been channelized only by way of focussed programmatic intervention through different workshops and seminars conducted by TLMWA with supp support of various development oriented organisations. Communication Gaps and Needs Analysis PwC 34 2.5. Summary of findings The sumary of findings of quantitative and qualitative research are simultaneously mapped as “7Ps” in the context of Energy Efficiency. Product There is a necessity of practical demonstration of Vertical Shaft Kiln technology, a ‘touch and feel experience’ under the prevailing local conditions, for acceptability and adoption. Price Energy cost (charcoal and electricity) varies from 40% to 50% of the total production cost for a majority of the units surveyed, and thus a strong case for promtion of EE. Place Demonstration of adaptability of recommended technology in local conditions is an absolute necessity for adoption. Promotion Connecting energy efficiency with other key benefits and concerns in the sector like product quality, productivity, pollution control, improvements in workplace and working conditions can be key to promoting EE. People Process & Most likely adopters of new technology would be the younger MSME owners who are open to new technology trends, and do not have financial crunch. Processes to avail financial assistance for up-gradation is laborious, and often inaccessible Physical Highlighting key messages and best practices etc. through visual means like charts Evidence and posters, are an effective means of awareness creation among the workers and grass roots levels in units. Use of vernacular language and Liberal use graphics will aid assimilation of ideas. Communication Gaps and Needs Analysis PwC 35 3. Kolhapur Foundry Cluster 3.1. Introduction Kolhapur Foundry undry cluster is selected as one of the five target clusters under the Financing Energy Efficiency at MSMEs project. PwC has conducted detailed exercise for assessment of communication gaps and needs in the cluster by conducting quantitative and qualitativ qualitative research as per methodology explained in earlier chapter of this report. The findings of communication gap and needs assessment for Kolhapur Foundry cluster are presented in this chapter. Cluster at a glance Kolhapur, since long, has been renowned for its foundry industry cluster for manufacturing premium cast products for industries across sectors like Automobiles, Electric Motors, Pump Housings, General Engineering components, etc. Among several other parameters, ters, and strategically important Kolhapur also foundry because of presence of cluster in Indian foundry sector, the cluster was chosen as one of the target sector sector-cluster combination in the Project. Approximately 250 operational Foundries exist in Kolhapur in any of the four concentration pockets located in greater Kolhapur region. These regions are Shiroli, Gokul Shirgaon, Hathakanagle and Kagal. A small fraction of Foundries is also located in Shivaji Udhyamnagar region within Kolhapur city. Foundries in n Kolhapur have organized themselves into several industrial associations. These associations serve as a platform for discussions on common issues as well as new research. Of several, the major associations actively contributing towards cause of Foundries in Kolhapur are: Kolhapur Engineering Association, Kolhapur Institute of Indian Foundrymen, Kolhapur Chapter Shiroli Manufacturers’ Association, Kolhapur Gokul Shirgaon Manufacturers’ Association, Kolhapur Manufacturers’ Association of Kagal – Hathkanangale The he equipment needs of the cluster are being currently met out by an array of technology suppliers that range from equipment designers, to suppliers of principal equipment like Cupola/Induction /Induction Furnace and other utilities and auxiliaries. Financing needs of the cluster have traditionally been met from strong presence of Cooperative Banks and Societies. Communication Gaps and Needs Analysis PwC 36 However, since recently, MSMEs in the cluster have been gradually approaching other public as well as private banks to avail their financing needs. A cluster coordination committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created to closely monitor and support various Project activities in the cluster. CCC affairs are managed by locally present See-Tech Tech Solutions Pvt Ltd. The Energy and Resources Institute (TERI), New Delhi and PwC, Gurgaon, serve as Project Development Partners and Outreach Partners re respectively. Details of mapping exercise are presented as cluster profile for Kolhapur Foundry cluster as Appendix C.1 with this report. Demographic study For any communication and outreach exercise to be effective, it is important to ascertain preliminary demographic parameters of the target group. Demographic study survey is carri carried out for Kolhapur Foundry cluster to understand distribution of following demographic characteristics related to MSME owners and workers, as relevant. Preferred language of communication Formal education level of entrepreneurs Sector-specific specific experience of entrepreneurs Typical working day It is observed that Marathi is the most preferred language and has 98% % acceptance as spoken language in the cluster. However, Hindi and English also find wide spread acceptance and are spoken by 86% and 94% of the entrepreneurs respectively. Entrepreneurship is supported by high degree of technical education and 54% of entrepreneurs hold graduate degree in Engineering in the collective ective 92% graduation level. Rest 8% entrepreneurs are educated to Diploma level. 69% entrepreneurs have more than 10 years experience in Foundry operations and hence possess deep insights related to day-to-day day day affairs in Foundry sector. Details of demographic aphic study survey are presented as demographic profile of Kolhapur Foundry cluster as Appendix C.2 with this report. Energy consumption profile Foundries in Kolhapur exhibit a mix of technology installation. A majority of these Foundries (46% of 9% 9% Cupola 36% IF surveyed units) are based on Cupola for production Cupola + IF of Hot Metal closely followed by Induction Furnace Duplexing based units (36%). Rest of the units (18%) have 46% installed both Cupola upola and Induction Furnace of which almost half have duplexing Foundry process.1 Figure 3.1: Melting technology in Foundries in Kolhapur 1 Source: Report on Capacity Building Needs Assessment & Sector Breakup Study by SEE-Tech SEE Solutions Pvt. Ltd. Communication Gaps and Needs Analysis PwC 37 Typical production output from these Foundries lies in the range of 1000 – 10,000 tonnes per annum.. Melting is the most energy intensive process step and consumes as much as 70% of the total energy input. Coke and electricity are the principal sources on energy in Foundries based on Cupola and Induction Furnace respectively. Allied processes like mould and core baking employ use of other fuels like diesel and LPG. Coke is available from various sources and is priced between Rs. 28,000 - 30,000 per tonne and electricity is available from state grid at Rs 5.5 – 7.5 per kWh inclusive of demand charges. charges Share of energy cost in total production cost (exclusive of raw material) was studied for surveyed Foundries and the results are mapped in Figure 3.2 below. 2% 2% 29% < 10 % 10 - 20 % 20 - 30 % 67% > 30 % Figure 3.2: Share of energy cost in total production cost in Foundries in Kolhapur It can be seen from above figure that share of energy cost remain less than 20% for almost entire range of Foundries in Kolhapur. However, since share of other components in overall cost of production is almost similar and largely dependent on local variables variables, optimization of energy cost becomes critical to stay competitive for any particular Foundry in the cluster. 3.2. Awareness level and Perceptions on EE As a stepping stone towards formulation of communication and outreach strategy for the cluster, it is important to assess the existing level of awareness and needs of awareness generation among the target groups. Also, it is deemed important to assess the barriers faced by the target groups in adopting Energy Efficiency measure once they reach an aware stage of perception. The participants were also requested to provide information on such factors which shall motivate them to adopt Energy Efficiency in their their respective units. Insights gathered from these perception checks and barrier-motivator barrier motivator analysis shall translate in manifestation of communication and outreach strategy. These have been discussed in detail in upcoming sections. 3.2.1. Awareness on Energy Efficiency Effic Perception check survey was carried out to assess the level of awareness on needs of Energy Efficiency as well as needs of awareness generation for Energy Efficiency. The participating entrepreneurs from Kolhapur Foundry cluster were requested to rate rate both the parameters Communication Gaps and Needs Analysis PwC 38 with respect to their MSME unit on a scale of 1 to 4, four being the highest or ‘Most Significant’. Figure 3.3 shows the distribution of response gathered from Foundry owners in Kolhapur to rate significance of Energy Efficiency in their their respective units. % of respondents . Significance of Energy Efficiency 7 7 Less Significant Significant 0 Insignificant 86 Most significant Q: Rate the significance of energy efficiency in your plant from 1 to 5 (1 signifies least significant & 4 signifies most significant) Figure 3.3: Perception in Kolhapur Foundry cluster on Significance of Energy Efficiency measures Above figure shows that 86% of the participating Foundry owners perceive Energy Efficiency as Most Significant ignificant with respect to their unit. As part of quantitative research, a perception check survey on ‘Significance of spreading awareness regarding Energy Efficiency’ was also carried out. Figure 3.4 .4 shows the distribution of response gathered from Foundry owners in Kolhapur to rate significance of spreading awareness regarding Energy Efficiency in industry. % of respondents Significance of spreading awareness on EE 90 0 Insignificant 5 5 Less Significant Significant Most significant Q: Rate the significance of spreading awareness to promote energy efficiency - from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 3.4: Perception in Kolhapur Foundry cluster on Significance of spreading awareness on Energy Efficiency Communication Gaps and Needs Analysis PwC 39 It can be seen from above figure that 90% of the participating Foundry owners believe that spreading awareness about Energy Efficiency fficiency is most significant to their industry unit, which is a complementing situation to the awareness generation program and outreach outreach strategy. In the last 8-10 10 years, MSME owners have started investing in the power factor controllers MSME owners are aware on the whole, but, have concerns since technology needs to be backed suitably with proper processes Only finance scheme mentioned was ‘CLCSS’…Credit ‘CLCSS’… Linked Capital Subsidy Scheme… 3.2.2. Perception on EE – Barriers, Motivators and Benefits Barriers and Motivators perception check was carried out during the survey to identify the issues of concern among Foundry owner which can potentially pose hindrance in deployment of Energy Efficiency. Participants were requested to identify barrier and motivating factors that they perceive as affecting their field of view regarding Energy Efficiency. For the sake of convenience, nce, several common barriers and motivators were already listed in the questionnaire; however, the participants were provided option of adding more to the already listed ones. Figure 3.5 .5 shows perception of Foundry owners towards Barriers. Barriers for implementing EE measures Others 3 Low awareness about EE technologies 28 Non availability of reputed ESCO and energy auditor 45 Lack of confidence about new technologies 63 Lack of funding for EE projects Energy efficiency not being a priority Lack of incentives for implementing EE projects 20 3 22 Financial institution reluctant to provide loan 73 % of respondents Q: What according to you have been / are the barriers for implementing energy efficiency measures in your unit? (Tick applicable) Figure 3.5: Perception in Kolhapur Foundry cluster on Barriers for implementing Energy Efficiency Communication Gaps and Needs Analysis PwC 40 It can be seen from above figure that significant barriers for Kolhapur Foundry cluster are: Lack of confidence about new technologies (lack of demonstration projects) Non-availability availability of reputed ESCO and energy auditors to implement and design projects Although almost 73% of the respondents have expressed concerns on Financial Institutions’ reluctance to provide loan for EE as a perceived barrier, barrier, however, during qualitative discussions, several entrepreneurs have strongly stated that access to finance is not a barrier once EE aspect of technology is proven. Above mentioned quantitative findings are further supported by findings from qualitative research. Similarly, perception check survey was conducted for identification of factors that can potentially motivate and favour in creation of such environment whic which is conducive for increasing the demand for Energy Efficiency investments in Kolhapur Foundry cluster. Figure 3.6 shows perception of Foundry owners towards Motivators for Energy Efficiency. Motivators for promoting Energy Efficiency 4 Others 28 Financial Programmes 14 Mandatory regulations Tax incentives 78 48 Financial Incentives % of respondents Q: What schemes/ programs/ policies would be helpful for promoting energy efficiency in your business? (Tick applicable) Figure 3.6: Perception in Kolhapur Foundry cluster cluster on Motivators for promoting Energy Efficiency It can be seen from above figure that Tax incentives and Financial incentives are the biggest perceived motivators for promotion of Energy Efficiency in Kolhapur Foundry cluster. Qualitative research reveals that in addition to incentives, upstream measures with respect to production process and presence of support groups is a felt need in the cluster. Communication Gaps and Needs Analysis PwC 41 “Moulding Moulding and melting needs to be synchronised….save time and therefore energy...Steel ...Steel scrap should be of better quality.” “Any Any Government arm who is interested in taking up the project of monitoring toring the operating energy efficiency levels and help with advice for course-correction correction are welcome” welcome “With With energy efficient equipment, line of credit is supposed to be economical, compared to other equipment” equipment On similar lines, qualitative research also focussed on benefits of Energy Efficiency as perceived by Foundry owners. Participants were requested to list the benefits of Energy Efficiency as understood by them at different levels of utility perception. Figure 3.7 shows categorization of such qualitative inputs on benefits of Energy Efficiency in Core, Augmented and nd Peripheral benefits as meaningful to the entrepreneurs in the cluster. Onion Peel Techinque: Techinque When we talk of any initiative there are certain things that are its core and then there are peripherals. We can think of similarity with onion – the core is the strongest in terms of flavor and fades as we move outward. Now tell us based on your perceptions what do you think is the core (message, benefits etc) of this EE initiative? Figure 3.7: Perception in Kolhapur Foundry cluster on Benefits of Energy Efficiency Above figure shows that cost saving on products is the core benefit of Energy Efficiency as perceived by Foundry owners in Kolhapur. Detailed cost benefit analysis and demonstration of technologies are possible tools to divert MSME unit owners’ attention towards EE technologies in such scenario. 3.3. Media Preferences An important component of our quantitative and qualitative research is analysis of media habits and media preferences of Foundry owners and workers in Kolhapur Kolhapur. This section Communication Gaps and Needs Analysis PwC 42 presents outcome of analysis of media preferences and media consumption habits of participants of Walk Through Surveys and Focussed Group Discussions. 3.3.1. Preferred Media Sources Analysis of preferred media sources for entrepreneurs in Kolhapur Foundry cluster was carried out as part of quantitative research. Responses of participants are ranked from 1 to 11, one being most preferred. Figure 3.8 .8 shows ranking of different media sources as gathered from participants from Kolhapur Foundry cluster. E-mail Mobile messages Seminar/workshop Poster/banner Newspaper Industry journals Industry Association TV Magazines Radio Website Q: Rank the listed media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit? 1 1 3 3 3 6 6 8 8 10 11 Figure 3.8: Ranking of preferred media sources in Kolhapur Foundry cluster It can be seen from above figure that Direct Emails and Mobile Messages are most preferred media sources in the cluster. These are followed by participation in technology oriented seminars/Workshops and multimedia applications like posters and banners. In order to further probe into the choices among various media options from the preferred ones, and to understand the media consumption habits of the target group, further analysis of quantitative information has been conducted and presented here. Newspaper preference Figure 3.9 .9 shows the most popular newspaper among the participants. % of respondents 61 47 35 27 15 11 5 Sakal Pudhari Lokmat ToI ET Maharashtra Indian Express Times Q: Which newspaper do you read? How often do you read newspaper? Which section of the newspaper do you read first? Figure 3.9: Preferred newspapers in Kolhapur Foundry cluster Communication Gaps and Needs Analysis PwC 43 Sakal and Pudhari newspapers are positioned as most preferred newspapers among Foundry owners in kolhapur and Times of India and Economic Times are the most preferred English newspapers. s. Majority of respondants prefer the front page and economic sections of newspaper as compared to other section which include Political, Editorial, Sp Sports, District News and others. FM Radio channel preference The two major radio channels popular in Kolhapur are: Radio Mirchi (FM 98.3 MHz) Radio Tomato (FM 102.9 MHz) Qualitative reseach by way of focussed discussions with Foundry owners further supported the above mentioned findings. Foundry owners expressed following preference as their sources of information on new technologies” Seminars, meetings and workshops organised by industry associations in cluster Industry magazines Emails Equipment manufacturers anufacturers “CII member, IIF members…Indo German association… association…“there are many seminars arranged, even workshops…..” “Like the compressor, we call the manufacturer and ask them the change in the technology…” “I am talking to this gentleman, he is giving me some idea, I am talking to him, he is given me information... Communication Gaps and Needs Analysis PwC 44 3.4. Summary of findings The sumary of findings of quantitative and qualitative research are simultaneously mapped as “7Ps” in the context of Energy Efficiency. Product Many of the foundries are shifting from fuel fired cupolas, to Induction Furnace since this offers better productivity and more precise control of temperature and chemistry. Price Majority of the industries surveyed have their energy cost in the range of 10 to 20% of the total production cost. For about 29% of the industries, this ratio less than 10%. Place Kolhapur cluster is a prominent foundry cluster in India with majority of end products catering to auto ancillaries and agricultural tools industries. Promotion There is constant pressure on units to reduce cost to increase margins. Hence, EE can be promoted in the cluster as a measure for increasing margin. People Process & Entrepreneurs in Kolhapur have very sound educational background with more than 50% of them being engineers. Melting is most energy consuming process contributing more than 70% of total energy consumption. Physical Highlighting key messages and best practices etc. through visual means like charts Evidence and posters, are an effective means of awareness creation among the workers and grass roots levels in units. Use of vernacular language and Liberal use graphics will aid assimilation of ideas. Communication Gaps and Needs Analysis PwC 45 4. Pune Forging Cluster 4.1. Introduction Pune Forging cluster is selected as one of the five target clusters under the Financing Energy Efficiency at MSMEs project. PwC has conducted detailed exercise for assessment of communication gaps and needs in the cluster by conducting quantitative and qualitative research as per methodology explained in earlier chapter of this report. The findings of communication gap and needs assessment for Pune Forging cluster are presented in this chapter. Cluster at a glance Pune is a major industrial centre in state of Maharashtra and also a hub for automobile manufacturing. Pune also houses a cluster of Forging units primarily engaged in production of auto-components and machinery components. There exist close to 160 Forging units in Pune, concentrated in Ahmednagar, Satara, Chakan and Lonavala industrial clusters in greater Pune region. Forging operation is an energy intensive process and requires high temperature forming of steel products into desired shape. The Forging units function as ancillary units to major automobile manufacturers, including Bajaj Auto, Tata Motors and DaimlerChrysler and appliance manufactures Voltas, Videocon, Whirlpool, etc. Forging units in Pune have organized themselves into an industrial association called Association of Indian Forging Industry (AIFI). The association serves as a platform for discussions on common issues as well as new research. Pune Forging cluster has presence of several local and national scale equipment/technology suppliers. The cluster is also benefitted by presence of technology service providers in productivity and energy efficiency improvement sector. A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. MITCON Consultancy and Engineering Services Ltd is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Details of mapping exercise are presented as cluster profile for Pune Forging cluster as Appendix D.1 with this report. Demographic study For any communication and outreach exercise to be effective, it is important to ascertain preliminary demographic parameters of the target group. Demographic study survey is carried out for Pune Forging cluster to understand distribution of following demographic characteristics related to MSME owners and workers, as relevant. Preferred language of communication Communication Gaps and Needs Analysis PwC 46 Formal education level of entrepreneurs Sector-specific specific experience of entrepreneurs Typical ical working day It is observed that English is the most preferred language and has 100% % acceptance as spoken language in the cluster, cluster, followed by 86% response each to Marathi and Hindi. Entrepreneurship is supported by high degree of technical education and and 5 51% of entrepreneurs hold graduate degree in Engineering in the collective 75% % graduation level. 62% entrepreneurs have more than 10 years experience in Forging operations and hence possess deep insights related to day-to-day day affairs in Forging sector. Details of demographic study survey are presented as demographic profile of Pune Forging cluster as Appendix D D.2 with this report. Energy consumption profile Reheating and forming (hammering) of billets and ingots constitutes major share of total energy consumption in Forging units. Piped Natural Gas (PNG) NG) and E Electricity are the principal sources on energy in Forging units. A small segment of Forging units is also based on Furnace Oil (FO) fired reheating furnaces. However, the share of such FO based units is on a declining trend. Recent availability of Natural Gas from Indian Oil has helped the Forging units to improve process parameters by way of better control control over firing and combustion. Figure 4. 4.1 shows the share of energy cost in overall production cost (exclusive of raw material) for participating Foundry units in Pune. 12% 41% 26% < 10% 10 - 20% 20 - 30% 21% >30% Figure 4.1: Share of energy cost in total production cost in Forging units in Pune It can be seen from above figure that share of energy cost remain more than 20% for more than 60% of Forging units in Pune. However, it is also evident there exist significant variation in energy cost among the Forging units. Since Since share of other components in overall cost of production is almost similar and largely dependent on local variables, optimization of energy cost becomes critical to stay competitive for any particular Forging unit in the cluster. Communication Gaps and Needs Analysis PwC 47 4.2. Study of behavioural characteristics In an analogy to behaviour of consumers to adoption of new products, Limekiln owners are treated as “consumers” to study trends in response towards new product “Energy Efficient Technologies”. Simple but effective tools are employed to identify identify a number of factors which are likely to govern any typical Forging unit owner’s response towards question of adoption of upcoming technological trends and incorporation of Energy Efficiency in everyday affairs. Following Box presents an example of response response from survey participants against simulated situation (similar to actual working environment) posed before them. Discussion Point: Suppose there are two people SRIRAM and GANESHAN. Both are aware of the EE initiatives. Shriram adopts but Ganeshan does not adopt EE initiatives. Describe to me both Shriram and Ganeshan. What type of organization do they belong to? How many years’ experience do they have? How old are they? What is their family like? What do they like to do? What do they not like to do? What may be their yearly output/income? Likely to Adopt Not Likely to Adopt •Risk Risk takers, ready to adopt and survive •Not ready to invest •Competitive, Competitive, ambitious, ready to upgrade and survive the race •Not risk-taking; taking; provide multiple excuses like recession, tried and tested method etc. •Progressive management •Aware Aware of global requirements on standards and practices for production •In In sync with customers, and hence aware of growing demands •‘Sluggish’ ‘Sluggish’ management •Not Not exposed to the technological developments across globe •May May be in ‘monopoly’ market using some innovative technology The ones, who are competitive, and ready to brave the global market, are likely to adopt energy efficient technologies. 4.3. Awareness level and Perceptions on EE As a stepping stone towards formulation of communication and outreach strategy for the cluster, it is important to assess the existing level of awareness and needs of awareness generation among the target groups. Also, it is deemed deemed important to assess the barriers faced by the target groups in adopting Energy Efficiency measure once they reach an aware stage of perception. The participants were also requested to provide information on such factors which shall motivate them to adopt adopt Energy Efficiency in their respective units. Insights gathered from these perception checks and barrier-motivator barrier motivator analysis shall translate in manifestation of communication and outreach strategy. These have been discussed in detail in upcoming sections. Communication Gaps and Needs Analysis PwC 48 4.3.1. Awareness on Energy Efficiency Perception check survey was carried out to assess the level of awareness on needs of Energy Efficiency as well as needs of awareness generation for Energy Efficiency. The participating entrepreneurs from Pune Forging cluster were requested to rate both the parameters with respect to their MSME unit on a scale of 1 to 5, five being the highest or ‘Most Significant’. Figure 4.3 .3 shows the distribution of response gathered from Forging unit owners in Pune to rate significance of Energy Efficiency in their respective respe units. Significance of Energy Efficiency % of respondents 46 29 20 6 0 Insignificant Less Significant Moderately Significant Significant Most Significant Q: Rate the significance of energy efficiency in your plant from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 4.3: Perception in Pune Forging cluster on Significance of Energy Efficiency measures Above figure shows that 49% of the participating Forging unit owners perceive Energy Efficiency as Significant or above with respect to their unit. As part of quantitative research, a perception check survey on ‘Significance of spreading awareness regarding Energy Efficiency’ was also carried out. Figure 4.4 .4 shows the distribution of response gathered from Forging owners in Pune to rate significance of spreading awareness regarding Energy Efficiency in industry. Communication Gaps and Needs Analysis PwC 49 Significance of Awarenss on Energy Efficiency 57 31.5 6 5.7 Less Significant Moderately Significant 0 Insignificant Significant Most Significant Q: Rate the significance of spreading awareness to promote energy efficiency - from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 4.4: Perception in Pune Forging cluster on Significance of spreading awareness on Energy Efficiency It can be seen that 89% % of the participating Forging unit owners believe that spreading awareness about Energy Efficiency is either Significant or Most Significant to their Forging unit, which is a complementing situation to the awareness generation program and outreach strategy. 4.3.2. Perception on EE – Barriers, Motivators and Benefits Barriers and Motivators perception check was carried out during the survey to identify the issues of concern among Forging unit owner which can potentially pose hindrance in deployment of Energy Efficiency. Participants were requested to identify barrier and motivating factors that they perceive as affecting their field of view regarding Energy Efficiency. For the sake of convenience, convenience, several common barriers and motivators were already listed in the questionnaire; however, the participants were provided option of adding more to the already listed ones. Figure 4.5 .5 shows perception of Forging unit owners towards Barriers. Communication Gaps and Needs Analysis PwC 50 Barriers towards implementation of EE measures Low awareness about EE 80 Lack of fianance 60 Lack of incentives 53 Reluctance of FIs towards EE projects 50 Non--availability of ESCOs 48 Lack of confidence in new technologies 43 EE not a priority Others 38 3 % of respondents Q: What according to you have been / are the barriers for implementing energy efficiency measures in your unit? (Tick applicable) Figure 4.5: Perception in Pune Forging cluster on Barriers for implementing Energy Efficiency It can be seen from above figure that significant barriers for Pune Forging cluster are: Low awareness about EE Lack of finance/incentives Lack of confidence about new technologies (lack of demonstration projects) and lack of customized financing options for EE Above mentioned quantitative findings are further supported by findings from qualitative research. “Once the technology proved their efficiency or their capability…. the next unit will always like to have such technology….” “Second one is finance and I don’t think finance is the problem with the majority of the unit except the micro units but many of the units are keen to upgrade their units with respect to the energy efficient technology technology” “The process is not simplified…you have ha to go with documentation...In one-go one you can’t get the loan…” Similarly, perception check survey was conducted for identification of factors that can potentially motivate and favour in creation of such environment which is conducive for increasing the demand for Energy Efficiency investments in Pune Forging cluster. Responses largely indicatee that Financial and Tax incentives are most effective motivating factors for promotion and adoption of EE measures. Important and representative snippets from discussions with Forging unit owners as part of qualitative research are are presented below. Communication Gaps and Needs Analysis PwC 51 “The benefit in terms of interest rates whatever the finance is available, they are taking the benefit……” Rebate in monthly bill by MSEB “ They give rebate in all monthly bills……..There is a PF meter to monitor it…… They monitor it…….” “There is one more scheme in which if you work in night then you will get subsidy. …Re1 per unit….” “Citi Bank got a special scheme called ‘Panchaika…’” On similar lines, qualitative research also focussed on benefits of Energy Efficiency as perceived by Forging unit owners. Participants were requested to list the benefits of Energy Efficiency as understood by them at different levels of utility perception perception. Figure 4.6 shows categorization of such qualitative inputs on benefits of Energy Efficiency in Core, Augmented and Peripheral benefits as meaningful to the entrepreneurs in the cluster. Onion Peel Techinque: When we talk of any initiative there are certain things that are its core and then there are peripherals. We can think of similarity with onion – the core is the strongest in terms of flavor and fades as we move outward. Now tell us based on your perceptions what do you think is the core (message, benefits etc) of this EE initiative? Figure 4.6: Perception in Pune Forging cluster on Benefits of Energy Efficiency Above figure shows that cost saving on products is the core benefit of Energy Efficiency as perceived by Forging unit owners owner in Pune. However, there also exists deeper understanding of augmented and peripheral benefits bene among the entrepreneurs. Detailed cost benefit analysis and demonstration of technologies are possible tools to divert MSME unit owners’ attention towards EE technologies in such scenario. Communication Gaps and Needs Analysis PwC 52 4.4. Media Preferences An important component of our quantitative and qualitative research is analysis of media habits and media preferences of Forging unit owners and workers in Pune. This section presents outcome of analysis of media preferences and media consumption habits of participants of Walk Through Surveys and Focussed Group Discussions. 4.4.1. Preferred Media Sources Analysis of preferred media sources for entrepreneurs in Pune Forging cluster was carried out as part of quantitative research. Responses of participants are ranked ranked from 1 to 11, one being most preferred. Figure 4.7 shows ranking of different media sources as gathered from participants from Pune Forging cluster. Emails 1 Mobile SMSes 1 Seminar/Workshops Q: Rank the listed media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit? 3 Poster/Banners 4 Newspapers 4 Magazines TV Industry… Industry Journals Social… 6 7 7 9 9 FM Radio 11 Figure 4.7: Ranking of preferred media sources in Pune Forging cluster It can be seen from above figure that Direct Emails, Emails Mobile SMSes and technology oriented Seminars and Workshops are the most preferred sources for information in the cluster. These are followed by participation multimedia sources like Television, Newspapers and applications like posters and banners. In order to further probe into the choices among various media options from the preferred ones, and to understand the media consumption habits of the target group, further analysis of quantitative information has been bee conducted and presented here. Communication Gaps and Needs Analysis PwC 53 Newspaper preference Figure 4.8 shows the most popular newspaper among the participants. % of respondents 59 41 14 16 14 8 TOI Sakal ET Pudhari Indian Express 5 5 5 HT Loksatta Lokmat Others Q: Which newspaper do you read? How often do you read newspaper? Which section of the newspaper do you read first? Figure 4.8:: Preferred newspapers in Pune Forging cluster Times of India and Economic Times newspapers are positioned as most preferred English newspapers among Forging unit owners in Pune and Sakal is the most preferred Marathi newspaper.. Majority of respondants prefer the front page and economic sections of newspaper as compared to other section section which include Political, Editorial, Sports, District News and others. Qualitative reseach by way of focussed discussions with Forging unit owners further supported the above mentioned findings. Forging unit owners expressed following preference as thei their sources of information n on new technologies. Journals for Forging industry ASN- Quarterly magazine Internet: Google, Bureau of Energy Efficiency Financial papers Government Circulars Communication Gaps and Needs Analysis PwC 54 4.5. Summary of findings The sumary of findings of quantitative and qualitative research are simultaneously mapped as “7Ps” in the context of Energy Efficiency. Product The products manufactured are mainly auto components like crankshaft, connecting rods, cam shafts etc. A recent trend of CNG based furnaces has started recently in the cluster resulting in improved quality and reduced losses. Price Energy cost (furnace oil and electricity) varies between 5% to 20% depending on operation of Forging unit. Place Pune cluster is a prominent forging cluster in India’s map with majority of end products catering to auto units. Promotion Addressing key barriers - Low awareness about EE technologies, and Lack of confidence about new technologies (lack of demonstration projects) , shall be conducive in promoting EE in cluster People & Entrepreneurs in Pune have very sound educational background with more than 35% Process of them being engineers. Physical Highlighting key messages and best practices etc. through visual means like charts Evidence and posters, are an effective means of awareness creation among the workers and grass roots levels in units. Use of vernacular language and Liberal use graphics will aid assimilation of ideas. Communication Gaps and Needs Analysis PwC 55 5. Ankleshwar Chemicals Cluster 5.1. Introduction Ankleshwar Chemicals cluster is selected as one of the five target clusters under the Financing Energy Efficiency at MSMEs project. PwC has conducted detailed exercise for assessment of communication gaps and needs in the cluster by conducting quantitative and qualitative research as per methodology explained in earlier chapter of this report. The findings of communication gap and needs assessment for Ankleshwar Chemicals cluster are presented in this chapter. Cluster at a glance Ankleshwar is the largest cluster of Chemicals manufacturing MSME units in India. There exist close to 700 Chemical units in Ankleshwar, engaged in manufacturing of various industrial and other chemical based products like pesticides, pharmaceuticals components, bulk drugs, petroleum products, textile pigment and Dyes, plastics, rubber, packaging material and so on. Chemical manufacturing processes are typically very specialized one and depend largely on the end product required. However, several common energy consuming steps like crushing, mixing, centrifuge, drying, etc, are commonly employed across Chemical units. Chemical units in Ankleshwar have organized themselves into an industrial association called Ankleshwar Industries Association (AIA). AIA has strong presence in the cluster and serves as a platform for discussions on common issues as well as new research. Ankleshwar Chemicals cluster is connected to several local and national scale equipment/technology suppliers. The cluster is also benefitted by presence of technology service providers in productivity and energy efficiency improvement sector. A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. Cluster Pulse is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Details of mapping exercise are presented as cluster profile for Ankleshwar Chemicals cluster as Appendix E.1 with this report. Demographic study For any communication and outreach exercise to be effective, it is important to ascertain preliminary demographic parameters of the target group. Demographic study survey is carried out for Ankleshwar Chemicals cluster to understand distribution of following demographic characteristics related to MSME owners and workers, as relevant. Preferred language of communication Formal education level of entrepreneurs Communication Gaps and Needs Analysis PwC 56 Sector-specific specific experience of entrepreneurs Typical working day It is observed that Gujarati and Hindi are the most preferred language and have 100% acceptance as spoken language in the cluster, followed by 44% response to English and 11% to Marathi. Entrepreneurship is supported by high high degree of formal education and majority of entrepreneurs hold graduate and above degrees. Details of demographic study survey are presented as demographic profile of Ankleshwar Chemicals cluster as Appendix E.2 with this report. Energy consumption profile Grinding and mixing, pumping, centrifuge and drying are the principal energy consuming steps in chemical processes. Electricity and LNG are the principal sources of energy to drive various electrical equipment/motors and dryers/heaters. Electricity is available from state electricity board at approx. Rs 6 / kWh inclusive of demand charges. LNG is supplied by Gujarat Gas Company Ltd. and is priced at Rs. 26 - 29/ SCM for the contract demand. There is generally very limited ted usage of DG sets since availability of power is reliable. Figure 5.1 .1 shows the share of energy cost in overall production cost (exclusive of raw material) for participating Chemical units in Ankleshwar. 1% < 10 % 48% 51% 10 - 20 % 20 - 30 % > 30 % Figure 5.1: Share of energy cost in total production cost in Chemical units in Ankleshwar Additionally, share of energy cost in total production cost also depends on the type of Chemical unit, for example: Pharmaceutical : < 5% Pigment: 7-8% Pesticide: 5-10% Inorganic compounds: 10-20% Ice: 90% (however, volume wise it is <1% in the cluster) Communication Gaps and Needs Analysis PwC 57 5.2. Study of behavioural characteristics In an analogy to behaviour of consumers to adoption of new products, Chemical unit owners are treated as “consumers” to study trends in response towards new product “Energy Efficient Technologies”. Simple but effective tools are employed to identify a number of factors which are likely to govern any typical Chemical unit owner’s response towards question of adoption of upcoming technological trends and incorporation of Energy Efficiency in everyday affairs. Following Box presents an example of response from survey participants against simulated situation (similar to actual working environment) posed before them. Discussion Point: Suppose there are two people SRIRAM and GANESHAN. Both are aware of the EE initiatives. Shriram adopts but Ganeshan does not adopt EE initiatives. Describe to me both Shriram and Ganeshan. What type of organization do they belong to? How many years’ experience do they have? How old are they? What is their family like? What do they like to do? What do they not like to do? What may be their yearly output/income? Likely to Adopt •Younger, 25-35 35 yrs, Graduate, may be an Engineer •Cultured, Cultured, honest, committed •Currently Currently does not have high profit margin •‘Has ‘Has money’…. Not in any financial crunch •In In search of competitive edge •May May be in Chemical or Pharma…as it is easiest to adopt there Communication Gaps and Needs Analysis PwC Not Likely to Adopt •Runs Runs a high profit making company •‘Copy Master' •Have Have over 25 yrs of experience in the sector •Is Is used to the system and will resist change •Over Over 50 yrs, settled in life with family •Earns Earns over Rs 50 L in a year 58 Proactively searching for the Keeps track of latest technology options technologies & measures like Keeps track of evolving WHR for dryers technologies like efficient etc. dryers, boilers, WHR etc. Interested in May have already adopting new experimented with some technologies and measures like efficient efficiency retrofits, efficient dryers etc. measures May be an industry with low However, will not profit margins and cutinitiate change throat competition. Needs to unless technology be innovate to improve / measure is bottom line proven & Usually commands a larger demonstrated market share Employs more qualified staff, good systems and processes Does not Financially better off, may proactively seek be enjoying relatively new technologies better economies of scale and efficiency May be an industry with measures good profitability like Waits for a pharmaceuticals technology to Decision makers may be mature to a point experienced and very where it is conservative in their thoroughly approach. Believe in demonstrated following the tried and and becomes tested methods “…have relatively cheap over 25 years of experience in the sector…” Will wait until the technology / measure has matured to the “tried and tested” stage 5.3. Awareness level and Perceptions on EE As a stepping stone towards formulation of communication and outreach strategy for the cluster, it is important to assess the existing level of awareness and needs of awareness generation among the target groups. Also, it is deemed important to assess the barriers faced by the target groups in adopting Energy Efficiency measure once they reach an aware stage of perception. The participants were also requested to provide information on such factors which shall motivate them to adopt Energy Efficiency in their their respective units. Insights gathered from these perception checks and barrier-motivator barrier motivator analysis shall translate in manifestation of communication and outreach strategy. These have been discussed in detail in upcoming sections. 5.3.1. Awareness on Energy Efficiency Effic Perception check survey was carried out to assess the level of awareness on needs of Energy Efficiency as well as needs of awareness generation for Energy Efficiency. The participating entrepreneurs from Ankleshwar Chemicals cluster were requested to rate both the parameters with respect to their MSME unit on a scale of 1 to 5, five being the highest or ‘Most Significant’. Figure 5.2 shows the distribution of response gathered from Chemical unit owners in Ankleshwar to rate significance ignificance of Energy Efficiency in their respective units. Communication Gaps and Needs Analysis PwC 59 67 % of respondents Significance of Energy Efficiency 28 4 Insignificant Less Significant Moderately Significant 0 1 Significant Most Significant Q: Rate the significance of energy efficiency in your plant from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 5.2: Perception in Ankleshwar Chemicals cluster on Significance of Energy Efficiency measures As a surprising outcome, 95% 95 of the participating Chemical unit owners perceive Energy Efficiency as either Insignificant ignificant or Less Significant with respect to their unit. As part of quantitative research, a perception check survey on ‘Significance of spreading awareness regarding Energy Efficiency’ was also carried out. Figure 5.3 shows the distribution of response gathered from Chemical unit owners in Ankleshwar to rate ssignificance of spreading awareness regarding Energy Efficiency in industry. 42 Significance of Awareness on Energy Efficiency % of respondents 34 18 4 Insignificant Less Significant Moderately Significant Significant 2 Most Significant Q: Rate the significance of spreading awareness to promote energy efficiency - from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 5.3: Perception in Ankleshwar Chemicals cluster on Significance of spreading awareness on Energy Efficiency Communication Gaps and Needs Analysis PwC 60 Similar to the response on Significance of Energy Efficiency, itt can be seen that 74% of the participating Chemical unit owners believe that spreading awareness about Energy Efficiency is either Insignificant ignificant or Less Significant to their industry. Discussions with Chemical unit owners in the cluster as part part of qualitative reseach provided some insights to account for such skewed perceptions in the cluster: The cluster has witnessed mandatory energy audits, and walkthrough energy audit schemes. However, general perception prevails that the audits were conducted superficially and did not provide any effective and implementable suggestions for the units. This has left a bad taste and a perception that Energy Efficiency is largely amandatory and fruitless exercise and does not pay off. Energy costs are less ss than 10% of total production costs for a significant number of units. “…they superficially just worked through the audit; somehow finished it ...took a seal from us...it us.. was just like completing a formal requirement requirement” “Association Association had earlier appointed appointed a retired GEB official as consultant who used to check the electricity bills and help in course correcting to improve efficiency….With his advice many MSME units have installed capacitors and now maintain an efficiency of .99 .99” Such a scenario presents a challenge towards the media and outreach activities and at the same time a strong need for the same too. 5.3.2. Perception on EE – Barriers, Motivators and Benefits Barriers and Motivators perception check was carried out during the survey tto identify the issues of concern among Chemical unit owner which can potentially pose hindrance in deployment of Energy Efficiency. Participants were requested to identify barrier and motivating factors that they perceive as affecting their field of view rregarding Energy Efficiency. For the sake of convenience, several common barriers and motivators were already listed in the questionnaire; however, the participants were provided option of adding more to the already listed ones. Figure 5.4 shows perception of Chemical unit owners towards Barriers. Communication Gaps and Needs Analysis PwC 61 Financial institution reductant to provide loans 0 Lack of confidence about new technologies 1 Non-availability availability of ESCO / energy auditors 2 Lack of incentives 3 EE not priority 16 Lack of financing 31 Low awareness about EE 44 % of respondents Q: What according to you have been / are the barriers for implementing energy efficiency measures in your unit? (Tick applicable) Figure 5.4: Perception in Ankleshwar Chemicals cluster on Barriers for implementing Energy Efficiency It can be seen from above figure that significant barriers for Ankleshwar hwar Chemicals cluster are: Low awareness about EE Lack of financing for EE projects EE not a priority for MSME owners Above mentioned quantitative findings are further supported by findings findings from qualitative research as presented below. Production output and commercial interests are the prime movers for operations in the clusters. Therefore, any projects for modification, retrofitting and equipment replacement for improving EE remain on backburner. Many of the MSME entrepreneurs have started their Chemical unit with simple replication of production processes from their earlier employment. The phenomenon reflects in lack ack of innovation innovati and inertia against adoption of more efficient technologies. Comparative data for energy efficiency for different processes or or components thereof is not available and hence informed decision making becomes all the more difficult ...while while a boiler from a large manufacturer like Thermax gives a 90-95% 95% efficiency, locally made ones may actually deliver around just 60-65%...i.e. 60 no specified operating range Similarly, perception check survey was conducted for identification of factors that can potentially motivate and favour in creation creation of such environment which is conducive for Communication Gaps and Needs Analysis PwC 62 increasing the demand for Energy Efficiency investments in Ankleshwar Chemicals cluster. Figure 5.5 presents the perception check on motivating factors for Ankleshwar Chemicals cluster. Motivators for promoting Energy Efficiency 3 Others Financial programmes Mandatory regulations Tax Incentives 6 1 18 Financial Incentives 67 % of respondents Q: What schemes/ programs/ policies would be helpful for promoting energy efficiency in your business? (Tick applicable) Figure 5.5: Perception in Ankleshwar Chemicals cluster on Motivators for promoting Energy Efficiency Responses largely indicate that Financial and Tax incentives are most effective motivating factors for promotion and adoption of EE measures. “…we are supposed to change the mind, attitude will not change today itself….(at present) there is no incentive….and no compulsion also (to pursue energy efficiency)” On similar lines, qualitative research also focussed on benefits of Energy Effi Efficiency as perceived by Forging unit owners. Participants were requested to list the benefits of Energy Efficiency as understood by them at different levels of utility perception. Figure 5.6 shows categorization of such qualitative inputs on benefits of Energy Energy Efficiency in Core, Augmented and Peripheral benefits as meaningful to the entrepreneurs in the cluster. Communication Gaps and Needs Analysis PwC 63 Onion Peel Techinque:: When we talk of any initiative there are certain things that are its core and then there are peripherals. We can think of similarity with onion – the core is the strongest in terms of flavor and fades as we move outward. Now tell us based on your perceptions what do you think is the core (message, benefits etc) of this EE initiative? Figure 5.6: Perception in Ankleshwar Chemicals cluster on Benefits of Energy Efficiency Above figure shows that generation of more income by increased productivity and cost saving are the core benefit of Energy Efficiency as perceived by Chemical unit owner in Ankleshwar. However, there also exists deeper understanding of augmented and peripheral be benefits among the entrepreneurs rs like reduction on CO2 emissions, improved workplace environment and so on. 5.4. Media Preferences An important component of our quantitative and qualitative research is analysis of media habits and media preferences of Chemical unit owners and workers in Ankleshwar. This section presents outcome of analysis of media preferences and media consumption ha habits of participants of Walk Through Surveys and Focussed Group Discussions. 5.4.1. Preferred Media Sources Analysis of preferred media sources for entrepreneurs in Ankleshwar Chemicals cluster was carried out as part of quantitative research. Responses of participants participants are ranked from 1 to 11, one being most preferred. Figure 5.7 5. shows ranking of different media sources as gathered from participants from Ankleshwar Chemicals cluster. Communication Gaps and Needs Analysis PwC 64 Industry Association Q: Rank the listed media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit? 1 Magazines 2 Emails 2 Industry Journals 4 Seminars/Workshops 5 Mobile Messages 6 Newspapers 7 Posters/Banners 8 Radio 9 TV 10 Website/Social Networking 11 Figure 5.7: Ranking of preferred media sources in Ankleshwar Chemicals cluster It can be seen from above figure that Interaction nteraction with Industry Association Association, sector specific magazines and newsletters and direct emails are the most preferred sources for information in the cluster. These are followed by participation in technology oriented Seminars/Workshops eminars/Workshops , Mobile Messages, Newspapers and applications like posters and banners. In order to further probe into the choices among various media options from the preferred ones, and to understand the media consumption habits habit s of the target group, further analysis of quantitative information has been conducted and presented here. Newspaper preference Figure 5.8 shows the most popular newspapers newspaper among the participants. % of respondents 63 23 6 Gujarat Samachar Sandesh TOI 2 Divya Bhaskar Q: Which newspaper do you read? How often do you read newspaper? Which section of the newspaper do you read first? Figure 5.8: Preferred newspapers in Ankleshwar Chemicals cluster Gujarat Samachar and Sandesh are positioned as most preferred newspapers among Chemical unit owners in Ankleshwar. Communication Gaps and Needs Analysis PwC 65 Television preference Figure 5.9 shows the most popular Television channels among the participants. % of respondents 78 30 SAB TV News 8 5 All Movie 10 6 8 Discovery/Nat Geo Lyf OK Star plus Q: Which channel do you usually see? What time do you view television? What programmes do you see in television? In weekends which additional channels do you see? Figure 5.9: Preferred Television channels in Ankleshwar Chemicals cluster New channels and entertainment channles like SAB are most popular among entrepreneurs in Ankleshwar Chemicals cluster. 5.5. Summary of findings The sumary of findings of quantitative and qualitative research are simultaneously mapped as “7Ps” in the context of Energy Efficiency. Product Gas fired Boiler and Thermopacs, Tray Dryers, Fluidized Bed Dryers are commonly perceived EE technologies. Price A substantial 4% of total total cost of production is spent (almost half of share of energy cost) while conforming to EMS standards, which makes pricing less competitive than in other competing chemical clusters. Place Entrepreneurs are not in a position to expand production capacity due to strict GPCB norms for waste water & stack emissions. Promotion Connecting energy efficiency with other key benefits and concerns in the sector like profitability, competitive advantage, pollution control, improvements in workplace conditions ns can be key to promote EE People Process & Many of the Entrepreneurs have an experience of more that 10 to 15 years. There exists perception of laborious paperwork and therefore frustration, in interactions with public institutions Physical Highlighting key messages and best practices etc. through visual means like charts and Evidence posters, are an effective means of awareness creation among the workers and grass roots levels in units. Use of vernacular language and Liberal use graphics will aid assimilation imilation of ideas. Communication Gaps and Needs Analysis PwC 66 6. Faridabad Industrial Cluster 6.1. Introduction Faridabad Industrial cluster is selected as one of the five target clusters under the Financing Energy Efficiency at MSMEs project. PwC has conducted detailed exercise for assessment of communication gaps and needs in the cluster by conducting quantitative and qualitative research as per methodology explained in earlier chapter of this report. The findings of communication gap and needs assessment for Faridabad Industrial cluster are presented in this chapter. Cluster at a glance Faridabad is the one of the largest industrial cluster of MSME units in India. There exist close to 7,500 MSME units in Faridabad which belong to a highly diverse array of industrial sectors ranging from Iron and Steel, non-ferrous metals and alloys, plastic, rubber, textiles, packaging and printing and so on. Almost all primary production processes – Foundry, Forging, Extrusion, etc, and allied downstream operations – machining, sheet metal, electroplating, etc, are predominantly existent in the cluster. As a result, the MSME units in Faridabad cannot be categorized under any particular industrial sector, and rather Faridabad houses a mixed industrial cluster with principal industrial sectors being Foundry, Forging, Sheet Metal, Machining and Light Engineering, Plastics, Rubber, Textiles, Adhesives and Machine Tools. MSME units in Faridabad have organized themselves into several industry associations based on institutional alliances, geographical proximity and sector-specific activity. Major industry associations in Faridabad are listed below: Faridabad Small Industries Association (FSIA) Faridabad Industries Association (FIA) Laghu Udhyog Bharti Faridabad Manufactures Association (MAF) Faridabad Chamber of Commerce & Industries(FCCI) Faridabad Foundry Association Faridabad small scale pollution control cooperative society (caters to the electroplating zone) Each of these industry associations has strong presence within its respective domain and serves as a platform for discussions on common issues as well as new research. There is also strong network of national and international equipment/technology suppliers. The cluster is also benefitted by presence of technology service providers in productivity and energy efficiency improvement sector. A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. IamSMEofIndia is entrusted with the role of Communication Gaps and Needs Analysis PwC 67 coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Details of mapping exercise are presented as cluster profile for Faridabad Industrial cluster as Appendix F.1 with this report. Demographic study It is observed that Hindi and English are the most preferred language and have 100% and 95% acceptance as spoken language in the cluster. Entrepreneurship is supported by high degree of formal education and majority of entrepreneurs hold graduate and above degrees. Details of demographic study survey are presented as demographic profile of Faridabad Industrial cluster as Appendix F.2 with this report. Energy consumption profile Since Faridabad Industrial cluster comprises of several industrial sectors, any particular energy consumption profile cannot represent the entire spectrum of MSME units in Faridabad. Electricity, Diesel, Furnace Oil and LNG are the principal sources of ene energy to drive various electrical equipment/motors, furnaces and dryers/heaters. Electricity is available from state electricity board Dakshin Haryana Bijli Vitran Nigam (DHBVN) at approx. Rs 6 / kWh inclusive of demand charges. Furnace Oil is supplied by local cal vendors of various petroleum companies. Erratic supply of electricity, frequent and long power outages are common issues reported by participating MSME units during the survey. Diesel is almost universally accepted as primary energy source (equivalent to electricity) to power DG Sets in any typical MSME unit in the cluster. Figure 6.1 .1 shows the share of energy cost in overall production cost (exclu (exclusive of raw material) for participating MSME units in Faridabad. 15.22% 6.52% 4.35% 2.17% 71.74% 0 - 10 % 11 - 20 % 21 - 30 % 31 - 40 % > 40 % Figure 6.1: Share of energy cost in total production cost in MSME units in Faridabad Communication Gaps and Needs Analysis PwC 68 6.2. Study of behavioural characteristics In an analogy to behaviour of consumers to adoption of new products, Chemical unit owners are treated as “consumers” to study trends in response towards new product “Energy Efficient Technologies”. Simple but effective tools are employed to identify a number of factors which are likely to govern any typical MSME MSME unit owner’s response towards question of adoption of upcoming technological trends and incorporation of Energy Efficiency in everyday affairs. Following Box presents an example of response from survey participants against simulated situation (similar to o actual working environment) posed before them. Discussion Point: Suppose there are two people SRIRAM and GANESHAN. Both are aware of the EE initiatives. Shriram adopts but Ganeshan does not adopt EE initiatives. Describe to me both Shriram and Ganeshan. What type of organization do they belong to? How many years’ experience do they have? How old are they? What is their family like? What do they like to do? What do they not like to do? What may be their yearly output/income? Likely to Adopt •Educated entrepreneur •Belongs Belongs to a systematic (structured) organization that innovates •Operates Operates in a competitive market •Intelligent Intelligent enough to perceive benefits •Can Can belong to any age group but more likely to be in the 30s Not Likely to Adopt •Operates Operates in a monopolistic market •Has Has been in the business for a long while •Resistant to change •Does Does not consider long term perspectives •Unable Unable to invest due to some family or financial problems Proactively searching for Keeps track of Does not the latest technology technologies proactively seek options Interested in new Talking to vendors, seeking adopting new technologies efficiency out information technologies and and measures Keeps track of evolving efficiency measures Waits for a technologies to will technology Likely to be actively However, initiate mature to a involved in technology not unless point where it’s uptake efforts through change technology is cost benefit is industry association thoroughly practically May have already demonstrated demonstrated experimented with some and becomes measures like efficient relatively cheap retrofits, better design etc. May be smaller Financially better off, may in scale of be enjoying relatively better operations economies of scale Usually command a larger market share Employs more qualified staff Communication Gaps and Needs Analysis PwC May have financial difficulties and hence averse to taking even calculated risks Decision ecision makers may be experienced and very conservative in their approach. Believe in following the tried and tested methods “…aged between 65 to 70 yrs…” May be very small in scale of operations May not have a large market share Will wait until the technology ology / measure has matured to the “tried and tested” stage 69 6.3. Awareness level and Perceptions on EE As a stepping stone towards formulation of communication and outreach strategy for the cluster, it is important to assess the existing level of awareness and needs of awareness generation among the target groups. Also, it is deemed important to assess the barriers faced by the target groups in adopting Energy Efficiency measure once they reach an aware stage of perception. The participants were also requested to provide information on such factors which shall motivate them to adopt Energy Efficiency in their their respective units. Insights gathered from these perception checks and barrier-motivator barrier motivator analysis shall translate in manifestation of communication and outreach strategy. These have been discussed in detail in upcoming sections. 6.3.1. Awareness on Energy Efficiency Effic Perception check survey was carried out to assess the level of awareness on needs of Energy Efficiency as well as needs of awareness generation for Energy Efficiency. The participating entrepreneurs from Faridabad Industrial cluster were requested to to rate both the parameters with respect to their MSME unit on a scale of 1 to 5, five being the highest or ‘Most Significant’. Figure 6.2 shows the distribution of response gathered from MSME unit owners in Faridabad % of respondents to rate significance of Energy Efficiency Efficien in their respective units. 52 Significance of Energy Efficiency 23 17 6 2 Insignificant Less Significant Significant More Significant Most Significant Q: Rate the significance of energy efficiency in your plant from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 6.2: Perception in Faridabad Industrial cluster on Significance of Energy Efficiency measures 75% 5% of the participating MSME unit owners perceive Energy Efficiency as either More Significant or Most Significant with respect to their unit. As part of quantitative research, a perception check survey on ‘Significance of spreading awareness regarding Energy Efficiency’ was also carried out. Figure 6.3 .3 shows the distribution of response gathered from MSME unit owners in Faridabad to rate significance of spreading awareness regarding Energy Efficiency in industry. Communication Gaps and Needs Analysis PwC 70 71 % of respondents Significance of Spreading Awareness on EE 17 4 0 Insignificant Less Significant 8 Significant More Significant Most Significant Q: Rate the significance of spreading awareness to promote energy efficiency - from 1 to 5 (1 signifies least significant & 5 signifies most significant) Figure 6.3: Perception in Faridabad MSME cluster on Significance of spreading awareness on Energy Efficiency Similar to the response on Significance of Energy Efficiency, it can be seen that 88% of the participating MSME unit owners believe that spreading awareness about Energy Efficiency is either More Significant ignificant or Most Significant to their industry. Such a sc scenario presents a complementing situation the media and outreach in the cluster. 6.3.2. Perception on EE – Barriers, Motivators and Benefits Barriers and Motivators perception check was carried out during the survey to identify the issues of concern among MSME unit owner which can potentially pose hindrance in deployment of Energy Efficiency. Participants were requested to identify barrier and motivating factors that they perceive as affecting their field of view regarding Energy Efficiency. For the sake of convenience, convenience, several common barriers and motivators were already listed in the questionnaire; however, the participants were provided option of adding more to the already listed ones. Figure 6.4 .4 shows perception of MSME unit owners towards Barriers. Communication Gaps and Needs Analysis PwC 71 Others 3 Availability of reliable local service providers Financial institution reductant to provide loans 28 16 Lack of confidence about new technologies 26 Non-availability availability of ESCO / energy auditors 49 Lack of incentives EE not priority 47 22 Lack of financing 38 Low awareness about EE 71 % of respondents Q: What according to you have been / are the barriers for implementing energy efficiency measures in your unit? (Tick applicable) Figure 6.4: Perception in Faridabad Industrial cluster on Barriers for implementing Energy Efficiency It can be seen from above figure that significant barriers for Faridabad Industrial cluster are: Low awareness about EE Non-availability of ESCOs and Energy Auditors Lack of incentives for implementing EE measures Above mentioned quantitative findings are further supported by findings from qualitative research. "Absence of benchmarks at industry or cluster level, no proof or lack of authentication of claims by vendors" “….I have been taught, told and informed,…but actually I do not know what is going on inside (machine)…” "MSMEs, who are not members with the associations have little or no knowledge about energy efficiency" "While fire and insurance certifications are mandatory while applying for finances from financial institutions, energy audits and norms are not so,….hence never on priority" “ …most of them (MSMEs), the average monthly cost of power, because they have not been monitoring daily diesel consumption or monthly electricity cost….so they don’t know at the end of the month, what was the average specific consumption…” Similarly, perception check survey was conducted for identification of factors that can potentially motivate and favour in creation of such environment which is conducive for increasing the demand for Energy Efficiency investments in Faridabad Industrial cluster. Figure 6.5 .5 presents the perception check check on motivating factors for Faridabad Industrial cluster. Communication Gaps and Needs Analysis PwC 72 Motivators for promoting Energy Efficiency Others Financial programmes Mandatory regulations 4 17 21 Tax Incentives 43 Financial Incentives 55 % of respondents Q: What schemes/ programs/ policies would be helpful for promoting energy efficiency in your business? (Tick applicable) Figure 6.5: Perception in Faridabad Industrial cluster on Motivators for promoting Energy Efficiency Responses largely indicate that Financial and Tax incentives are most effective motivating factors for promotion and adoption of EE measures. On similar lines, qualitative research also focussed on benefits of Energy Efficiency as perceived by Forging unit unit owners. Participants were requested to list the benefits of Energy Efficiency as understood by them at different levels of utility perception. Figure 6.6 shows categorization of such qualitative inputs on benefits of Energy Efficiency in Core, Augmented and Peripheral benefits as meaningful to the entrepreneurs in the cluster. Onion Peel Techinque: When we talk of any initiative there are certain things that are its core and then there are peripherals. We can think of similarity with onion – the core is the strongest in terms of flavor and fades as we move outward. Now tell us based on your perceptions what do you think is the core (message, benefits etc) of this EE initiative? Figure 6.6: Perception in Faridabad Industrial cluster on Benefits of Energy Efficiency Above figure shows that generation cost saving by reduction in energy cost is the core benefit of Energy Efficiency as perceived by MSME unit owner in Faridabad.. However, there also exists Communication Gaps and Needs Analysis PwC 73 deeper understanding of augmented and peripheral benefits among the entrepreneurs like access to better markets and energy saving for future generation. 6.4. Media Preferences An important component of our quantitative and qualitative research is analysis of media habits and media preferences of MSME unit owners and workers in Faridabad. This section presents outcome of analysis of media preferences and media consumption habits of participants of Walk Through Surveys and Focussed Group Discussions. 6.4.1. Preferred Media Sources Analysis of preferred media sources for entrepreneurs in Faridabad Industrial cluster was carried out as part of quantitative research. Responses of participants participants are ranked from 1 to 11, one being most preferred. Figure 6.7 shows ranking of different media sources as gathered from participants from Faridabad Industrial cluster. Emails Newspapers Industry Association Mobile Messages Q: Rank the listed media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit? Seminars/Workshops TV Industry Journals Magazines Posters/Banners Website/Social Networking Radio 1 2 2 3 4 5 6 7 7 9 10 Figure 6.7: Ranking of preferred media sources in Faridabad Industrial cluster It can be seen from above figure that Interaction with Direct emails, Newspapers and Industry Association are the most preferred sources for information in the cluster. These are followed by participation in technology oriented Seminars/Workshops , Mobile Messages, Television and applications like posters and banners. In order to further probe into the choices among various media options from the preferred ones, and to understand the media consumption habits of the target group, further analysis o of quantitative information has been conducted and presented here. Communication Gaps and Needs Analysis PwC 74 Newspaper preference Figure 6.8 .8 shows the most popular newspapers among the participants. % of respondents 33 27 24 5 HT ET TOI 5 2 Navbharat Times 3 2 Mail Today Dainik Jagran Dainik Bhaskar Others Q: Which newspaper do you read? How often do you read newspaper? Which section of the newspaper do you read first? Figure 6.8: Preferred newspapers in Faridabad Industrial cluster Times of India, Hindustan Times and Economic Times and positioned as most preferred English newspapers while NavBharat Times and Dainik Jagran are most preferred Hindi newspapers among MSME unit owners in Faridabad. Television preference Figure 6.9 .9 shows the most popular Television channels among the participants. 27 % of respondents 22 10 10 10 7 Aaj Tak NDTV CNBC Zee Zee News business Star News 5 Times now 3 CNN 2 2 2 2 BBC DD News ETV IBN Q: Which channel do you usually see? What time do you view television? What programmes do you see in television? In weekends which additional channels do you see? Figure 6.9: Preferred Television channels in Faridabad Industrial cluster Communication Gaps and Needs Analysis PwC 75 6.5. Summary of findings The sumary of findings of quantitative and qualitative research are simultaneously mapped as “7Ps” in the context of Energy Efficiency. Product Iron & Steel, non-ferrous metals and alloys, plastic, rubber, textiles are the major products from industrial sectors like Foundry, Forging, Sheet Metal, Light Engineering, Injection Moulding, Dyeing, packaging and printing, etc. Price There exists marked willingness to invest in EE technologies which have attractive payback period. Place Faridabad Industrial cluster has presence of all major national and internation technology and equipment suppliers, along with service providers for EE. Promotion Connecting energy efficiency with other key benefits and concerns in the sector like profitability, competitive advantage, pollution control, improvements in workplace conditions can be key to promote EE People Process & Most likely adopters of new technology would be the younger MSME owners who are open to new technology trends, and do not have financial crunch. There exists perception of laborious paperwork and therefore frustration, in interactions with public institutions Physical Highlighting key messages and best practices etc. through visual means like charts Evidence and posters, are an effective means of awareness creation among the workers and grass roots levels in units. Use of vernacular language and Liberal use graphics will aid assimilation of ideas. Communication Gaps and Needs Analysis PwC 76 7. Communication gaps and needs analysis Communication gaps and needs analysis is integral to the theme and objective of the Phase – I of the present assignment. Based on the detailed qualitative and quantitative research in each of the five target cluster, Insights have been developed for common pointers as well as clusterspecific pointers. Communication gap or opportunity to outreach against each of such pointers is identified along with the Communication need to address such communication gaps. 7.1. Common Communication gaps and needs Following Table 7.1 presents the Communication Gap and corresponding Communication Need identified for common insights and findings across the target cluster. Table 7.1: Communication gaps and needs analysis for common findings Insight Gap / Opportunity Communication need Awareness Generation and Capacity Building Activities Awareness Needs of Industries Across clusters, there is preliminary awareness on the need for Energy Efficiency. Everyone has been hearing about energy efficiency, but there is a dearth of credible information on the benefits, as well as resources to achieve energy efficiency. Technology Vendors and LSPs Lack of reputed (knowledgeable / appropriate) Technology Vendors and technically sound energy auditors, ESCOs and Transition Management Consultants Low awareness level on actual implementation details of EE in relevance to the particular industry and cluster needs immediate attention. Create Top Of Mind awareness Need for a more proactive involvement of Technology Vendors and technically sound energy auditors, ESCOs and Transition Management Consultants Encourage vendors participation in info-educating the cluster thus empowering the cluster towards an informed decision making Need to Inform and Educate on ways and means to achieve energy efficiency – available technology, retrofits, operational practices etc. Mapping of vendor info-database for dissemination among MSMEs Other Stakeholders (DIC, CCC, IA’s, District Administration, etc.) Advisory role foreseen from other Greater role of other Critical to retain their interest and stakeholders stakeholders to encourage cooperation and motivate adoption of Encourage regular updates on energy efficiency in years to project status and activities, come. benefits envisaged for the cluster from MSMEs. Activities to increase EE investments Demonstration of EE Technology Low on involvement, energy There is dearth of successful efficiency is almost never a priority demonstration of tangible financial benefit through adoption of energy efficiency Communication Gaps and Needs Analysis PwC Communication to reassure MSMEs on suitability of energy efficiency for their individual units Identify early adaptors and focus on their needs and concerns 77 Insight Gap / Opportunity Communication need Create opportunities for practical demonstration Propagation of Case Studies as the implementation happens during the course of the project. Facilitating the Financing of Energy Efficiency Lack of schemes, laborious process Lack of Sensitization of Banks and paperwork requirements, lack and FIs and their human of empathy form FI personnel, interface investment for up-gradation to EE technology Sensitization of financial institutions and human interface Motivate banks and FIs to arrive at simplified, user-friendly processes Scope to incorporate CRM modules on part of Banks and FIs for smoother transition to energy efficiency Knowledge Management Benchmarks, dissemination Across clusters there is a need for information on Benchmarks, Measurement and Verification Systems Lend credibility and instil confidence in energy efficiency measures and technologies Inform and Educate on benchmarks available or generated through the project development component on measurement and verification systems and their significance 7.2. Communication gaps and needs for Tirunelveli Limekilns cluster Following Table 7.2 presents the Communication Gap and corresponding Communication Need identified for insights and findings specific to Tirunelveli Limekilns cluster in addition to common findings. Table 7.2: Communication gaps and needs analysis for Tirunelveli Limekilns cluster Insight Gap / Opportunity Communication need Activities to increase EE investments Need for Demonstration of EE Technology Low on involvement, energy Lack of successful efficiency is almost never a priority demonstration of energy efficiency technology and practices suited to the local conditions of the cluster No ‘touch and feel’ of EE Technology Communication to reassure MSMEs on suitability of energy efficiency for their individual units Identify early adaptors and focus on their needs and concerns Create opportunities for practical demonstration Propagation of Case Studies as the implementation happens during the course of the project. Financial Schemes and Policies Communication Gaps and Needs Analysis PwC 78 Insight Around 10 -15 applicants have applied for GoI aid under MSE-CDP scheme for setting up of VSK unit. Application faced some issues, and is presently under review. Gap / Opportunity Scope of Training MSMEs on overcoming the fear/ aversion towards paperwork Lack of funding – high cost of technology Financing becomes relevant due to high cost of technology Almost all the industries in Tirunelveli are Micro Enterprises Low awareness on relevant schemes and policies Key Motivator For survival and sustenance in the long run, it is imperative to switch to the higher end markets, for chemical industries etc. and hence MSMEs need to convert open kilns to vertical shaft kilns or other suitable technology; and will also need to use higher quality limestone as well. It is critical to ensure that the new technology adopted is energy efficient. Communication need Need to create focused communication initiatives in the segment to raise awareness. Create facilitators in the sector, to speed-up the process Industries in the cluster are keenly aware of this situation. This can be strong motivators for change. Need to focus on appropriate schemes and policies at the relevant stages during project Encourage / partner FIs and Banks to take up efforts to popularise schemes available, suited for the cluster Highlight these advantages in relevant communication and creative’s on energy efficiency 7.3. Communication gaps and needs for Kolhapur Foundry cluster Following Table 7.3 presents the Communication Gap and corresponding Communication Need identified for insights and findings specific to Kolhapur Foundry cluster in addition to common findings. Table 7.3: Communication gaps and needs analysis for Kolhapur Foundry cluster Insight Gap / Opportunity Communication need Activities to increase EE investments EE Technology Providers There are very few vendors for EE technologies especially in case of cupola. Motivators There is immense pressure on entrepreneurs to reduce operational cost to become competitive. Communication Gaps and Needs Analysis PwC Local equipment vendors and service providers can be informed & initiated on energy efficiency measures and requirements Facilitate better understanding of cupola Outreach efforts promoting energy efficiency as a measure to reduce cost shall be very effective in the cluster. Focus on Cost & Productivity Benefits of Energy Efficiency in communications 79 7.4. Communication gaps and needs for Pune Forging cluster Following Table 7.4 presents the Communication Gap and corresponding Communication Need identified for insights and findings specific to Pune Forging cluster in addition to common findings. Table 7.4: Communication gaps and needs analysis for Pune Forging cluster Insight Gap / Opportunity Communication need Activities to increase EE investments Fuel Used Using furnace oil for furnaces result in side effects and storage issues This can motivate to shift to other fuel options like CNG which does not have any side effects and no storage requirement Highlight these advantages in relevant communication and creatives Even this has not encouraged the unit owners/managers to take steps towards energy efficiency. Focus on energy cost component, and economic benefits of energy efficiency in communications Knowledge Management Energy Cost component For many of the smaller heat treatment units that do job work for bigger units, energy cost contributes to around 70% of the total cost. 7.5. Communication gaps and needs for Ankleshwar Chemicals cluster Following Table 7.5 presents the Communication Gap and corresponding Communication Need identified for insights and findings specific to Ankleshwar Chemicals cluster in addition to common findings. Table 7.5: Communication gaps and needs analysis for Ankleshwar Chemicals cluster Insight Gap Communication need Awareness generation and Capacity Building Energy Efficiency Not a Priority Low on involvement, energy This perception can clearly be efficiency is almost never a attributed to previous bad priority: experience i.e. Lack of effective audits, Lac of The cluster has witnessed effective and practically mandatory energy audits, and implementable audit walkthrough audit schemes recommendations where the audits were conducted superficially and did not produce Lack of successful demonstration effective and implementable of energy efficiency in the cluster, suggestions. This has left a bad and taste and a perception that energy efficiency interventions Also in part to lack of adequate do not pay off awareness About 95% of the units believe that energy efficiency is either insignificant or less significant to Communication Gaps and Needs Analysis PwC Communication to convince on practical application potential – Identify enthusiastic entrepreneurs (early adaptors / champions) and focus on their needs and concerns Propagation of Case Studies from other similar cluster – eg. Vapi and Ahmedabad chemical clusters from BEE SME program Highlight Study tours to similar clusters where better technology is in operation (tour may be undertaken as part of other project components) 80 Insight their industry unit Majority of industries (around 85%) feel that spreading awareness is insignificant or less significant activity. There is good market for the products in the cluster Pigments and Pharmaceutical industry serve major markets worldwide. EE not a priority in this scenario Technology Vendors and LSPs Equipment like tray dryers, Thermopacs, Boilers etc. are of local make. Design data or data on efficiency are not readily available for these locally fabricated equipment. Gap Communication need Propagation of Case Studies as the implementations happen during the course of the project A relative lack or absence of need to focus on the bottom line due to excellent market demand and conditions Need to highlight secondary benefits like fulfilment of environmental and social obligations. These could be all the more relevant in terms of export market requirements. Local equipment vendors need encouragement to standardize their product offering with clear data on design, EE claims, criteria, etc for easy and widespread adoption These LSPs can be a target group in awareness and outreach efforts Lack of energy consumption benchmarks, comparative technical data etc. Effective communication of relevant benchmarks, comparative technical data etc. Knowledge Management Other Barriers Comparative data for energy efficiency for different processes or components thereof is not available and hence informed decision making becomes all the more difficult This can be administered through the Energy Efficiency Portal being planned under the project, as well as through other media like publications and brochures. Data can be derived and compiled from the other relevant project components Communication Gaps and Needs Analysis PwC 81 7.6. Communication gaps and needs for Faridabad Industrial cluster Following Table 7.6 presents the Communication Gap and corresponding Communication Need identified for insights and findings specific to Ankleshwar Chemicals cluster in addition to common findings. Table 7.6: Communication gaps and needs analysis for Faridabad Industrial cluster Insight Gap / Opportunity Communication need Awareness generation and Capacity Building Awareness needs of Industries Energy Efficiency is not much of a priority among industries. The cluster being a mixed cluster has a wider spectrum of energy efficiency benchmarks, measures and scenarios The cluster is relatively untouched in the sense that it has not witnessed any major energy efficiency programme or initiative at cluster level in the past Foundry & forging are energy intensive processes. Industries surveyed have their energy cost as 10 – 20% of the production cost. Indicates that outreach measures are required for improving the level of awareness and uptake of energy efficient technology and processes. Need to propagate: Practical Demonstration of energy efficient technologies, Process improvements towards better productivity and energy efficiency Study Tours (tour may be undertaken as part of other project components) Case Studies Benchmarks, and M&V information Awareness needs of a more preliminary level 7.7. Way forward Detailed communication strategy shall be developed as part of Phase – II activities. Communication strategy shall manifest from identification of communication gaps and needs as discussed above. Following important directions are derived based on which common communication needs across the clusters shall be addressed. Create a 360 degree communication initiative to raise Top of Mind awareness on EE issues and a defined call to action. Steps & Guidelines for the transition need to be communicated well among the stakeholders, through both Above The Line and Below The Line communication. Create opportunities of ‘touch and feel’ experience through live demonstration, documentary films on success stories, mobile SMSes doing rounds in the clusters, etc. Involvement of policy makers, institutions and enforcement agencies to formulate such policies which are effective and could be easily adopted by industry for promotion of EETs. Need to create more opportunities for interactive session facilitated by either the Association or by other industry bodies for such activities. Capacity Building of Industry Associations to map EETs, and vendors thereof, as relevant for the sector and cluster. The exhaustive listing prepared under such initiative should be accessible to all its members Communication Gaps and Needs Analysis PwC 82 Interactive sessions need to be organised by Associations etc involving FI’s alongside other Nationalised Banks and Cooperatives to improve upon the empathy and working relationships Communication needs to continuously reinvent itself, to reinforce, re-assure and motivate industry owners with success stories, testimonials etc for adoption of EETs Specific Communication needs to be designed, to address cluster specific issues and concerns, and motivate adoption of EETs Communication Gaps and Needs Analysis PwC 83 Appendix A. - Questionnaire survey form WB/SIDBI Project: Providing Project Development Support for Energy Efficiency Information Request from MSME Industries S.No 1 2 Particulars Name and address of the company Constitution Details Proprietary/ Partnership/ Private Limited Other :___________________________ 3 4 5 6 Name of Banker Name of the Owner Name and position of the coordinating officer, if not the Owner Contact Details of the cocoordinating officer 7 Type of Industry 8 9 Factory year of commissioning Details of Operation 10 Details of Production 11 Value of Plant & Machinery Sources of Energy & Quantity - Electricity 12 13 Sources of Energy & Quantity - Other Tel & Fax: _______________ Mobile: _________________ □ Forging □ Foundry □ Heat Treatment □ Electroplating □ Die Casting □ Automobile / Auto Parts Email: _________________________ □ Light Engineering/Sheet Metal Works □ Packaging Industries □ Chemical / Paint □ Textile / Apparel Dyeing □ Other __________________ No of Shifts Per Day: Downtime – Hrs/ Year : Hours per shift : Shutdown for Planned Working days/wk : Maintenance Hrs /Year: Was there any forced shutdown in the recent past due to any local reason, e.g. power availability, labor issues, compliance problems etc. : Yes/No Products Installed Capacity (Ton/ Actual Production (Ton/ Day or Applicable Unit) Day or Applicable Unit) Rs __________________ Lakhs Own Generation Number of Generators : ________ Sanctioned Load :___________kW DG#1: kVA & __ ltrs of diesel/mnth Monthly Consumption ________ kWh DG#2: ___kVA & __ ltrs of diesel/mnth Average hrs of power cut per day: DG#3: __ kVA & __ ltrs of diesel/mnth Please mention the monthly fuel consumption, source of purchase & application very briefly alongside the fuel you use (list below) 1. Diesel (Other than DG): ________ 5. LPG: _____________________ 2. LDO : _______________________ 6. Coal: ______________________ 3. HFO: _______________________ 7. Lignite:____________________ 4. Natural Gas: _________________ 8. Pet coke: __________________ Communication Gaps and Needs Analysis PwC Purchased Electricity (DHBVN) 84 S.No Particulars 14 Total energy cost in the unit as a % of total conversion cost (i.e manufacturing cost excluding cost of raw material) Has the Company conducted any energy audit in the past? 15 □ □ □ □ Details 9. Biomass : _________________ □ > than 40% <10% 10 to 20% 20% to 30% 30 % to 40% If Yes, Name of Energy Auditor : __________________________________ Savings Identified : Rs ________ Lakhs Investment Estimate: Rs ________ Lakhs Identified Projects Implemented : Yes/No/Partial Implementation 16 What are the specific concerns with regard of production / operation? (Select as many) □ High cost of electricity □ High cost of Diesel □ Varying Cost of Gas □ Meeting Statutory Compliance, ______ ________________________ □ Competition, _____________________ ______________________ □ Power Cuts □ Quality of Products □ Social and Environment Responsibility □ Raw Material Cost □ Any other, ____________________ ________________________ 17 18 19 Is the unit ISO certified? Do you have any subsidiary units? If yes, Names of units What kind of customers do you have? (Select among the options & provide a % figure for the share of revenue alongside) Yes/No □ Export Market □ ________% □ Original Equipment Manufacturers □ ________% □ Domestic Other than OEM □ ________% □ Others, Please mention □ ________% 20 Parameter Units A B C D Production No of days operated Annual Turnover Cost of Raw Material Annual Cost of Electricity purchased from DHBVN own generation Annual Cost of other sources of energy (Excluding diesel for self generation) Any other Conversion Cost Gross Profit Net Profit MT Days/Year Lakh Rs Lakh Rs Lakh Rs E F G H I Communication Gaps and Needs Analysis PwC 2009-10 2010-11 2011-12 Lakh Rs Lakh Rs Lakh Rs Lakh Rs 85 Rating --- (1 signifies least significant & 5 signifies most significant) 21. 22. Significance of EE in your plant Significance of spreading awareness to promote energy efficiency 23 Media Habits A Newspaper Which newspaper do you read? Which are your favorite sections in newspaper? Radio/FM Which channel do you listen to (frequency)? At what time you listen to radio? Television Which channel do you usually see? What time do you view television? What programmes do you see in television? In weekends which additional channels do you see? Internet Which sites do you often visit? How often you visit these sites? Do you visit any industry specific website? If yes, which ones? B C D 24 25 1 2 3 4 5 Rank following media sources from 1 to 12 for using them as trusted source of information for key decisions in your unit: Media Sources Ranking Media Sources Ranking Mobile messages Poster/banner E-mail Newspaper Industry journals Radio Magazines Television Industry association Website/ social networking Seminar/ workshop Others (specify) List the energy efficiency projects implemented during past 1 to 3 years: ____________________________________________________________________ ____________________________________________________________________ 26 What influenced you to undertake above mentioned energy efficiency projects? Communication Gaps and Needs Analysis PwC 86 26 Which of the following energy efficiency measure do you feel can be implemented in your unit? EE measures Tick () EE measures Furnace Awareness/skill development for staff Insulation Energy Audit Fans/ blowers Bankable DPS’s Compressed Air Systems EE rating scheme for SME units Pumps Others (specify) Tick () Lighting 27 What according to you have been/are the barriers for implementing energy efficiency measures in your unit? Barriers Low awareness about EE technologies (unit staff) Lack of financing options/schemes available for EE projects Energy efficiency not being a priority for the management Lack of incentives for implementing EE projects Lack of incentives for implementing EE projects 28 Tick () Barriers Tick () Non availability of reputed ESCO and energy auditor to implement and design projects Lack of confidence about new technologies (lack of demonstration projects) Financial institution reluctant to provide loans (absence of bankable DPRs) Availability of reliable local service providers Others (please specify) What schemes/programs/policies would be helpful for promoting energy efficiency in your business? (Tick applicable options) Schemes/programs/policies Tick () Schemes/programs/policies Tick () Financial incentives (except tax incentive) Financial programmes Tax incentives Others (please specify) Mandatory regulations 29 30 Would you like to be associated with following activities of this project? (Tick () Walk – through audits Detailed Energy Audit Demonstration project Any comments/suggestions to effectively implement this program? Communication Gaps and Needs Analysis PwC 87 Communication Gaps and Needs Analysis PwC 88 Appendix B. - Tirunelveli Limekilns cluster B.1. Cluster profile for Tirunelveli Limekilns Cluster Mapping of concentration pockets of Limekilns Limekilns in Tirunelveli are located in several concentration pockets in greater Tirunelveli region. Rasta is the principal concentration pocket of Limekilns followed by Rajapalayam and Sankar Nagar. A small number of Limekilns is located outside these locations as well. Detailed study was carried out to map number of limekilns units in each of these pockets along with installed number of kilns and collective production output. The outcome of mapping study is presented in Table B.1.1 below. Table B.1.1: Mapping of concentration pockets of Limekilns in Tirunelveli Location Number of Units Number of Lime Production Kilns (tons/day) Sankar Nagar 9 32 80 Rasta 70 160 300 Rajapalayam 10 20 100 Others 5 15 40 Total 94 227 500 It can be seen from above table that there exist about 94 Limekiln units with a total of 227 installed kilns. Almost all the Limekilns were found operational during the mapping study. Important stakeholders in Tirunelveli Limekilns cluster Industry Association Limekiln units in Tirunelveli have organised themselves by formation of The Tirunelveli District Lime Manufacturers Welfare Association (TLMWA) as the sole active industrial association in the cluster. TLMWA was earlier known as ‘The Nellai Lime Manufacturers Association’. The association is representative of majority of the Limekilns in the cluster and positions itself as a nodal point for all cluster level activities for the Limekilns cluster. Financial Institutions/Banks The Financial Institutions (FIs) dedicated for MSMEs in the cluster are Tamil Nadu Industrial Investment Corporation Ltd (TIIC). The nearest Branch Office of Small Industries Development Bank of India (SIDBI) is located in Madurai, Tamil Nadu, at an approximate distance of 160 km. Besides, there also exist a number of commercial banks which extend financial assistance to MSME units in the clusters. Most popular banks in the cluster are Indian Overseas Bank, Union Bank, SBI and ICICI Bank, of which Indian Overseas Bank is most preferred by entrepreneurs. Communication Gaps and Needs Analysis PwC 89 During qualitative discussions, Limekiln owners expressed that process facilitation and streamlining of documentation by FIs shall balance the existing inclination of MSME units towards commercial banks to avail financial assistance. Equipment Vendors and Technology Suppliers Prominent suppliers of both Equipment/machinery as well as technical services provide their services to Tirunelveli Limekiln cluster. Technology vendors operate mostly from outside the geographical proximity of the cluster while needs of peripheral equipment, material of construction and maintenance services are met from within the cluster itself. Learnings from qualitative discussions indicate that very few vendors include Energy Efficiency as a promotional feature of their equipment and machinery. This generates a need for identification of target groups comprising of such equipment/technology vendors. Institutional Stakeholders District Industries Centre (DIC), Tirunelveli, is the government nodal agency for coordinating industrial activity in Tirunelveli district. DIC, Tirunelveli, functions under the mandate of Department of Industries and Commerce, Government of Tamil Nadu. Contact details of DIC, Tirunelveli are mentioned below. Contact Person: Thiru. A.Rajarajan B.E., General Manager, Address: District Industries Centre, St.Thomas Road, High Ground, Tirunelveli-627011 , Tamilnadu . Ph: 0462-2572162. Fax: 0462-2572384. Email: dicnellai@gmail.com Website: www.dictirunelveli.in Qualitative assessment shows that DIC, Tirunelveli, is staffed by experienced officials and works towards providing facilitation to MSMEs in their various administration related needs. Executing Agencies for the Project A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. Zenith Energy Services Pvt Ltd. is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Dalkia Energy Services Limited (DESL) and PwC serve as Project Development Partners and Media & Outreach Partners respectively. Other EE interventions in Tirunelveli Limekilns cluster Following Energy Efficiency improvement interventions have been carried out in Tirunelveli Limekilns cluster in the past as part of broader programs: Communication Gaps and Needs Analysis PwC 90 Enhancing the competitiveness of small-scale limekilns in India – A diagnostic assessment of best practices, benchmarking, socio-health-safety conditions, biomass utilization, and CDM feasibility (EnCoL) ; supported by European Union, 2005 - 2006 Market Assessment for Energy Efficiency Interventions at SME Clusters in India; supported by International Bank for Reconstruction and Development (World Bank), 2007 - 2008 Another important development oriented initiative in the cluster has been initiated by a sub-group of entrepreneurs within TLMWA. Application for setting up of model demonstration unit based on Vertical Shaft Kiln technology is already submitted to relevant government departments under the Medium and Small scale Enterprise Cluster Development Program (MSE - CDP). The application is currently under process. Communication Gaps and Needs Analysis PwC 91 B.2. Demographic Profile of Tirunelveli Limekilns cluster Demographic characteristics of entrepreneurs in the cluster were studies by way of quantitative and qualitative tools. Such demographic characteristics include preferred language of communication, level of formal education, sector-specific experience, typical working day and person-specific factors favouring likelihood of acceptance of new ideas and adoption of new technologies. These have been discussed in detail in upcoming paragraphs. Preferred language of communication Tamil is the native language in Tirunelveli and is widely accepted as preferred language for communication. 100% of the participants in unit level survey stated their preference of Tamil as language of communication and the trend is also supported by observations of qualitative research. A sizable share (36%) of surveyed Limekiln owners is also well versed in English. Most of the staff and workers are familiar only with Tamil as their spoken language. A small segment of Limekiln owners and staff also speak Telugu, Hindi or Malayalam as shown in Figure B.2.1. % of Respondents 100 The media for communication will need to be rendered in Tamil for effectiveness. 36 15 6 Tamil English Telugu Hindi Spoken Language 6 Malyalam Figure B.2.1: Preferred spoken language in Tirunelveli Limekiln cluster It can be seen from above figure that Tamil shall be the most effective language for communication in Tirunelveli and relevant media components need to be rendered in Tamil for maximum reach out. Formal education level of entrepreneurs Tirunelveli Limekilns cluster is mostly formally educated with distributed level of formal education among entrepreneurs. Entrepreneurs were requested to provide their highest educational qualification and the results have been mapped and presented as Figure B.2.2 below. Communication Gaps and Needs Analysis PwC 92 10% Masters 14% Bachelors 35% Higher secondery,ITI, Diploma 41% No Education Figure B.2.2: Distribution of formal education level in Tirunelveli Limekiln cluster It can be seen from above figure that 14% of the entrepreneurs are post graduates while 41% are graduates and more than 35% have Higher Secondary, Diploma or ITI as their highest educational qualification. A small share of entrepreneurs is not formally educated. Sector-specific specific experience As stated earlier, Lime manufacturing is traditional industrial activity in the Tirunelveli. Majority of Limekiln owners in Tirunelveli have long experience of the sector. Distribution of quantitative findings of sector-specific specific experience of Limekiln owners is shown in Figure B.2.3. Experience in years 3% 12% 5-10 22% 11-15 16-20 41% 22% 21-25 26-30 Figure B.2.3: Distribution of entrepreneurs’ experience in Tirunelveli Limekiln cluster Above figure shows that 78% entrepreneurs have more than 10 years experience in Limekiln operations and hence possess deep insights related to day-to-day day day affairs in Limekilns sector. Typical working day As observed from survey findings, Limekiln owners schedule the factory visits twice in a day for 6 AM – 9 AM in the morning and 4 PM – 6 PM in evening. 9 AM – 12 PM time duration is utilized for Communication Gaps and Needs Analysis PwC 93 visiting Banks and other out-of of-office engagements while 12 PM – 4 PM is kept scheduled for attending office related engagements like accounts, commercial activities, etc. Availability of power supply is an important factor while determining any typical day’s day’s schedule. Division of a typical working day is presented in Figure B.2.4. Kiln Kiln 6-9 9 am Official work 9am 9am-12pm Bank 12pm 12pm-4pm 4pm 4pm-6pm Figure B.2.4: Typical working day for entrepreneurs in Tirunelveli Limekilns cluster Communication Gaps and Needs Analysis PwC 94 B.3. Energy Consumption Profile of Tirunelveli Limekilns cluster Lime produced in Tirunelveli is generally graded as either one of ‘Cem grade’ Lime or ‘Chemical grade’ Lime. Cem grade lime is used primarily in whitewashing and painting applications while Chemical grade Lime is used for industrial applications in sectors like Sugar, Pulp Pulp & Paper, Textiles and Chemical industries. The difference in two grades of Lime originates from type of raw material used for manufacturing of each type of Lime. Cem grade lime is manufactured from Dolomite limestone which has relatively lower share of oxides oxides of Calcium, while Chemical grade Lime is manufactured from Calcite limestone which has comparatively higher share of oxides of Calcium. Limekilns in Tirunelveli are traditionally operated and managed on a micro to small enterprise scale. The units operate erate with open type batch kilns based on conventional technology. The kilns are approximately 2 m high and with 3 m internal diameter and fabricated by ordinary clay bricks. No refractory lining is provided on the hot side of the kiln. The output of the kilns kilns varies in the range of 3 to 7 tons of production output per batch. The kilns operate on forced draft and each kiln is provided with blower to supply the required combustion air. The time required for completion of each batch is 16 to 18 hours. Capacity Utilization Figure B.3.1 shows the capacity utilization in Limekilns vis-a-vis vis vis installed production capacity in Tirunelveli Limekilns cluster. 34% 44% % of installed capacity 40% 40%-60% 61% 61%-80% 81% 81%-100% 22% Figure B.3.1: Capacity utilization of installed capacity in Tirunelveli Limekilns cluster It can be seen from above figure that about 34% of the units are operating at less than 60% of their production capacities. This may be attributed to either lack of orders or may also be due to the rampant power outages as reported by survey su respondents. Energy sources and specific energy consumption Charcoal and Electricity are the principal sources of energy in Limekilns. Electricity is used in process equipment and kiln auxiliaries like crusher / sieve, blower for kiln, belt conveyors, pulverizer etc. While charcoal is used at fuel to provide necessary temperature during lime burning process. Communication Gaps and Needs Analysis PwC 95 Electricity is available at Rs. 5.5/ kWh from TNEB and price of charcoal varies from Rs. 370 to Rs. 415 per bag (35 kg). Almost all units have LT electricity connections from the TNEB and connected load per ton of installed capacity varies from 5 to 7 HP / ton for most of the units. Average specific fuel consumption (charcoal) is around 200 kg/ton of lime, while average specific electricity consumption tion is around 50 kWh/ton. Figure B.3.2 shows specific fuel consumption and specific electricity consumption for surveyed units. - 50 100 150 Electricity (kWh/T) 200 250 Charcoal (kg/T) Figure B.3.2: Specific fuel/electricity consumption in Limekilns Above figure shows that Charcoal being the major energy source, any increase in cost of charcoal will have major influence on the production cost of lime. Energy Cost varies from 35% to 60% of the total production cost. For 60% of the units surveyed, the share of energy cost fall between 41 % and 50% of the total production cost. Figure B.3.3 shows distribution of share of energy cost in total production cost among the surveyed units units. 10% 17% 13% % Share of energy in total production cost 35% - 40% 41% - 45% 46% - 50% 20% 51% - 55% 40% 55% - 60% Figure B.3.3: Share of energy cost in total production cost in Limekilns Communication Gaps and Needs Analysis PwC 96 Appendix C. - Kolhapur Foundry cluster C.1. Cluster profile for Kolhapur Foundry Cluster Kolhapur, since long, has been renowned for its foundry industry cluster for manufacturing premium cast products for industries across sectors like Automobiles, Electric Motors, Pump Housings, General Engineering components, etc. Among several other parameters, and also because of strategically important presence of Kolhapur foundry cluster in Indian foundry sector, the cluster was chosen as one of the target sector-cluster combination in the Project. Approximately 250 operational Foundries exist in Kolhapur in either of the four concentration pockets located in greater Kolhapur region. These regions are Shiroli, Gokul Shirgaon, Hathakanagle and Kagal. A small fraction of Foundries is also located in Shivaji Udhyamnagar region within Kolhapur city. . Foundries in Kolhapur cater to the market for high end castings in the automotive and electrical machinery sectors. The major components being produced in the cluster include automotive components, flywheels, motor and pump casings etc. Most of the foundries in the area are sand casting. The industries in Kolhapur are major suppliers to the OEM customers like Tata, Bajaj, Mahindra and Mahindra, General Motors, etc. Important stakeholders in the cluster Industry Association Foundry units in Kolhapur have organized themselves into several industrial associations. These associations serve as a platform for discussions on common issues as well as new research. Important foundry associations in the cluster along with coordinates of the contact person are provided in the Table C.1.1 below. Name of the Association Kolhapur Engineering Association Contact Address Karajgar Road, Shivaji Udyamnagar Kolhapur - 416012 Institute of Indian Foundrymen, Kolhapur Chapter R.S. No.-857, Building "A", Y.P. Powar Nagar, Kolhapur - 416008 Shiroli Manufacturers’ Association, Kolhapur P-12, MIDC, Shiroli, Kolhapur – 416112 Gokul Shirgaon Manufacturers’ Association, Kolhapur P-35,MIDC, Gokul Shirgaon Industrial Area, Kolhapur - 416234 Manufacturers’ Association of Kagal – Hatkanangale A – 84, Five Star MIDC, Kagal Hatkanangale, Kolhapur – 416216 Communication Gaps and Needs Analysis PwC 97 Financial Institutions/Banks The Financial Institutions (FIs) dedicated for MSMEs in the cluster is Small Industries Development Bank of India (SIDBI) having local presence in Kolhapur. Contact details of SIDBI Kolhapur are provided below. Address: Office No F 5 & 6, First Floor, Om Plaza, 1432, 'C' Ward, Konda Lane, Laxmipuri, Kolhapur Ph: 0231 2640326 Fax: 0231 2640326 Email: Kolhapur@sidbi.in There exists strong presence of local cooperative banks and societies in the cluster which traditionally find wide acceptance among the MSMEs as compared to other nationalised and private banks. This is mostly attributed to age old presence of these cooperative banks. However, recent trends show that gradually increasing acceptance of other commercial banks among the young entrepreneurs is balancing the trend. Equipment Vendors and Technology Suppliers Prominent suppliers of both Equipment/machinery as well as technical services provide their services to Kolhapur Foundry cluster. There exist several number of equipment designers and technological service providers in the cluster. Equipment vendors serve the need for various foundry related equipment like cupola, induction furnace, shot blasting machine, turning and machining centres, etc. Learnings from qualitative discussions indicate that very few vendors include Energy Efficiency as a promotional feature of their equipment and machinery. This generates a need for identification of target groups comprising of such equipment/technology vendors. Executing Agencies for the Project A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. See-Tech Solutions Pvt Ltd. is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Contact details of See-Tech Solutions Pvt Ltd are provided below for reference. Contact Person: Mr. Manoj Telrande, Manager Address: 11/5, Letsconserve, MIDC Info Tech Park, Near VRCE Telephone Exchange, South Ambazari Road, Nagpur – 22 Ph: 0712 2222177 Fax: 0712 2225293 Email: energyconservation@letsconserve.in Communication Gaps and Needs Analysis PwC 98 The Energy and Resources Institute (TERI) and PwC serve as Project Development Partners and Media & Outreach Partners respectively. Other EE interventions in Kolhapur Foundry cluster Following Energy Efficiency improvement interventions have been carried out in Kolhapur Foundry cluster in the past as part of broader programs: Market Assessment for Energy Efficiency Interventions at SME Clusters in India; supported by International Bank for Reconstruction and Development (World Bank), 2007 - 2008 Another important development oriented initiative in the cluster has been initiated by a sub-group of entrepreneurs across different industry association for development of Kolhapur Foundry cluster and setting up of common facilities centre. Communication Gaps and Needs Analysis PwC 99 C.2. Demographic Profile of Kolhapur Foundry cluster Demographic characteristics of entrepreneurs in the cluster were studies by way of quantitative and qualitative tools. Such demographic characteristics include preferred language of communication, level of formal education, sector-specific experience, typical working day and person-specific factors favouring likelihood of acceptance of new ideas and adoption of new technologies. These have been discussed in detail in upcoming paragraphs. Preferred language of communication Marathi is the native language in Kolhapur and is widely accepted as preferred language for communication. 98% of the participants in unit level survey stated their preference of Marathi as language of communication and the trend is also supported by observations of qualitative research. However, entrepreneurs in the cluster are also equally comfortable with Hindi and English with each having 89% and 94% acceptance respectively as shown in Figure C.2.1. % of Respondents 98% 94% 89% Marathi English Hindi Figure C.2.1: Preferred spoken language in Kolhapur Foundry cluster It can be seen from above figure that Marathi is the most effective language for communication in Kolhapur and relevant media components can be rendered in Marathi supported by English and Hindi. Formal education level of entrepreneurs Kolhapur Foundry cluster is mostly formally educated with high degree of formal education among entrepreneurs. Entrepreneurs were requested to provide their highest educational qualification and the results have been mapped and presented as Figure C.2.2 below. Communication Gaps and Needs Analysis PwC 100 8% 15% B Tech 54% 15% B Com B Sc MBA 8% Diploma Figure C.2.2: Distribution of formal education level in Kolhapur Foundry cluster It can be seen from above figure that 54% of the entrepreneurs are Engineers and collectively 92% are graduates while rest have Diploma as their highest educational qualification. Sector-specific specific experience Majority of Foundry owners in Kolhapur have long experience of the sector. Distribution of quantitative findings of sector-specific specific experience of Foundry owners is shown in Figure C.2.3. Experience in years 31% 39% 0-5 6-10 11-15 16-20 15% 15% 21-25 Figure C.2.3: Distribution of entrepreneurs’ experience in Kolhapur Foundry cluster Above figure shows that 69% entrepreneurs have more than 10 years experience in Foundry operations and hence possess deep insights related to day-to-day day day affairs in Foundry sector. Communication Gaps and Needs Analysis PwC 101 Appendix D. - Pune Forging cluster D.1. Cluster profile for Pune Forging Cluster Pune is a major industrial centre in state of Maharashtra and also a hub for automobile manufacturing. Pune also houses a cluster of Forging units primarily engaged in production of autocomponents and machinery components. There exist close to 160 Forging units in Pune, concentrated in Ahmednagar, Satara, Chakan and Lonavala industrial clusters in greater Pune region. The Forging units function as ancillary units to major automobile manufacturers, including Bajaj Auto, Tata Motors and DaimlerChrysler and appliance manufactures Voltas, Videocon, Whirlpool, etc. Forging process typically implies reheating billets and ingots (flats and rounds) and forming into desired products by the application of mechanical pressure. Major auto-component products of Forging units in Pune are as crankshafts, connecting rods, camshafts, steering components, gear box components, earth moving link and railway wheels. Important stakeholders in the cluster Industry Association Forging units in Pune have organized themselves into an industrial association called Association of Indian Forging Industry (AIFI). The association serves as a platform for discussions on common issues as well as new research. There also exist other industry associations in the cluster with wider sector focus. The important ones of such industry associations are provided below: Maratha Chamber of Commerce Industries and Agriculture (MCCIA) Deccan Chamber of Commerce Industries and Agriculture (DCCIA) Pimpri-Chinchwad Small Industries Association (PCSIA) Financial Institutions/Banks The Financial Institutions (FIs) dedicated for MSMEs in the cluster is Small Industries Development Bank of India (SIDBI) having presence in Pune as well as in major industrial clusters in greater Pune region. Contact details of SIDBI Pune are provided below. Address: Jeevan Shree Building, Ground Floor, S.No.1109, Ganeshkhind Road, Shivajinagar, Near Pune Central, Pune - 411005 Ph: 020 25675269 Fax: 020 25675114 Email: Pune@sidbi.in Apart from above, SIDBI has local presence in industrial clusters Chinchwad and Ahmednagar. Following cooperative and commercial banks find popularity among Forging units in Pune. Communication Gaps and Needs Analysis PwC 102 Cooperative Societies Prerana Co. Op. Bank Rupee Co. Op. Bank Seva Vikas Banks Corporation Bank, Chinchwad Dena Bank HDFC Bank Citibank Canara Bank SBI IDBI Bank Bank of India Communication Gaps and Needs Analysis PwC 103 Equipment Vendors and Technology Suppliers Prominent suppliers of both Equipment/machinery as well as technical services provide their services to Pune Forging cluster. There exist several number of equipment designers and technological service providers in the cluster. Equipment vendors serve the need for various Forging related equipment like reheating furnace, induction heaters, compressed air systems, turning and machining centres, etc. Learnings from qualitative discussions indicate that very few vendors include Energy Efficiency as a promotional feature of their equipment and machinery. This generates a need for identification of target groups comprising of such equipment/technology vendors. Executing Agencies for the Project A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. MITCON Consultancy and Engineering Services Ltd is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry associations. Contact details of MITCON are provided below for reference. Contact Person: Mr. Deepak Zade, Executive Vice President Address: Kubera Chambers, Shivajinagar Pune 411 005 Ph: 020 6628 9152 Fax: 020 2553 3206 Email: deepak@mitconconsultancy.org The Energy and Resources Institute (TERI) and PwC serve as Project Development Partners and Media & Outreach Partners respectively. Communication Gaps and Needs Analysis PwC 104 D.2. Demographic Profile of Pune Forging cluster Demographic characteristics of entrepreneurs in the cluster were studies by way of quantitative and qualitative tools. Such demographic characteristics include preferred language language of communication, level of formal education, sector-specific specific experience, typical working day and person-specific person specific factors favouring likelihood of acceptance of new ideas and adoption of new technologies. These have been discussed in detail in upcoming paragraphs. Preferred language of communication Pune Forging cluster demonstrates almost equal acceptance of English, Marathi and Hindi as preferred spoken language. 100% of the participants in unit level survey stated their preference of English as language of communication followed by Marathi and Hindi Hindi at 85% as shown in Figure D.2.1. The trend is % of respondents also supported by observations of qualitative research. 83 56 53 3 Marathi Hindi English Others Figure D.2.1: Preferred spoken language in Pune Forging Fo ging cluster It can be seen from above figure that Marathi is the most effective language for communication in Pune and relevant media components can be rendered in Marathi supported by English and/or Hindi. Formal education level of entrepreneurs Pune Forging cluster is mostly formally educated with high degree of formal education among entrepreneurs. Entrepreneurs were requested to provide their highest educational qualification and the results have been mapped and presented as Figure D.2.2 below. 13% 38% 12% 12% 13% 12% Diploam B. Com. DME B. Sc. M. Tech BE Figure D.2.2: Distribution of formal education level in Pune Forging cluster Communication Gaps and Needs Analysis PwC 105 It can be seen from above figure that all entrepreneurs in the cluster are formally educated with technical education. 51% entrepreneurs are Engineers and collectively 75% are graduates while rest have Diploma as their highest educational qualification. Sector-specific specific experience Majority of Forging unit owners in Pune have long experience of the sector. Distribution of quantitative findings of sector-specific specific experience of Forging unit owners is shown in Figure D.2.3. 18% 30% Experience in years < 5 years 19% 5 - 10 years 10 - 20 years > 20 years 33% Figure D.2.3: Distribution of entrepreneurs’ experience in Pune Forging cluster Above figure shows that 70% % entrepreneurs have more than 5 years experience in Forging operations and hence possess deep insights related to day-to-day day affairs in Forging sector. In a typical day, the Forging units operate in 3 shifts of 8 hours each. A smaller segment of Forging units operates in 2 shifts of 12 hours each. Figure D.2.4 shows the distribution of surveyed Forging units with respect to number of hours of operation. operati 17% 28% 56% 1 Shift 2 Shifts 3 Shifts Figure D.2.4: Distribution of Forging units with respect to number of shifts Communication Gaps and Needs Analysis PwC 106 Appendix E. - Ankleshwar Chemicals cluster E.1. Cluster profile for Ankleshwar Chemicals Cluster Ankleshwar is the largest cluster of Chemicals manufacturing MSME units in India. There exist close to 700 Chemical units in Ankleshwar, engaged in manufacturing of various industrial and other chemical based products like pesticides, pharmaceuticals components, bulk drugs, petroleum products, textile pigment and Dyes, plastics, rubber, packaging material and so on. The units are concentrated in industrial estate developed by Gujarat Industrial Development Corporation (GIDC). Chemical manufacturing processes are typically very specialized one and depend largely on the end product required. However, several common energy consuming steps like crushing, mixing, centrifuge, drying, etc, are commonly employed across Chemical units. The cluster has witnessed strict implementation of environmental and other concerned regulations in the past and hence, thre exist strong institutional network to address various cluster level issues that may arise. Important stakeholders in the cluster Industry Association Chemical units in Ankleshwar have organized themselves into an industrial association called Ankleshwar Industries Association (AIA). The association was established in 1978 and currently serves as a platform for discussions on common issues as well as new research. AIA has strong presence in the cluster and a vast majority of MSME Chemical units are members of AIA. AIA has been active addressing cluster level issues related to environmental preservation and pollution control, disaster prevention and management, creating awareness among surrounding population about various issues, etc. To carry out above activities in the most efficient manner, Ankleshwar Industries Association has promoted various Special Purpose Vehicles (SPVs) like Ankleshwar Industrial Development Society, Ankleshwar Environmental Preservation Society, Enviro Technology Ltd, Bharuch Enviro Infrastructure Ltd and Narmada Clean Tech Ltd. These SPVs play an active role in the cluster and thus, are important stakeholders in the cluster. Financial Institutions/Banks The nearest branch of Financial Institutions (FIs) dedicated for MSMEs Small Industries Development Bank of India (SIDBI) is in Vadodara, located at a distance of 90 km from the cluster. Contact details of SIDBI Vadodara are provided below. Address: Landmark Bldg, First Floor, Race Course Circle, Post Box No.3711, Vadodara Ph: 0265 2320679 Fax: 0265 2338680 Email: baroda@sidbi.in Communication Gaps and Needs Analysis PwC 107 Apart from SIDBI, there exists a network of nationalized and other commercial banks as well as cooperative societies in the cluster. The most preferred bank in the cluster as observed during quantitative research is Axis Bank followed by Bank of Baroda, Bank of India, ICICI Bank and HDFC Bank. Equipment Vendors and Technology Suppliers Prominent suppliers of both Equipment/machinery as well as technical services provide their services to Ankleshwar Chemical cluster. There exist several number of equipment designers and technological service providers in closely located industrial cluster like Ahmedabad, Vadodara, Rajkot and Mumbai. Equipment vendors serve the need for various Chemical manufacturing process related equipment like centrifuges, mixers and grinders, tray dryers, compressed air systems, effluent treatment systems, etc. Learnings from qualitative discussions indicate that very few vendors include Energy Efficiency as a promotional feature of their equipment and machinery. This generates a need for identification of target groups comprising of such equipment/technology vendors. Executing Agencies for the Project A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support various Project activities in the cluster. Cluster Pulse is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry association. Contact details of Cluster Pulse are provided below for reference. Contact Person: Mr Vishal Acharya, Senior Manager Address: 1002, Safal Prelude, Prahaladnagar Corporate Road, Ahmedabad Ph: +91 99252 06774 Email: vishal@clusterpulse.org The Energy and Resources Institute (TERI) and PwC serve as Project Development Partners and Media & Outreach Partners respectively. Communication Gaps and Needs Analysis PwC 108 E.2. Demographic Profile of Ankleshwar Chemicals cluster Demographic characteristics of entrepreneurs in the cluster were studies by way of quantitative and qualitative tools. Such demographic characteristics include preferred language of communication, level of formal education, sector-specific experience, typical working day and person-specific factors favouring likelihood of acceptance of new ideas and adoption of new technologies. These have been discussed in detail in upcoming paragraphs. Preferred language of communication Ankleshwar Chemicals cluster demonstrates almost universal acceptance of Gujarati and Hindi as preferred spoken languages. 100% of the participants in unit level survey stated their preference of Gujarati and Hindi as language of communication followed by English and Marathi at 44% and 11% respectively as shown in Figure E.2.1. The trend is also supported by observations of qualitative research. 100% % of respondents 100% 44% 11% Gujarati Hindi English Marathi Figure E.2.1: Preferred spoken language in Ankleshwar Chemicals cluster It can be seen from above figure that Guajarati and Hindi is the most effective language for communication in Ankleshwar and relevant media components can be rendered in Gujarati supported by Hindi and/or English. Formal education level of entrepreneurs Ankleshwar Chemicals cluster is mostly formally educated with high degree of formal education among entrepreneurs. A large segment of Entrepreneurs reported their highest educational qualification as Graduate or above during the qualitative discussions. However, keeping due consideration of local sensitivities, the parameter was excluded from quantitative research. Typical day in working life We studied the typical work day (9 am – 6 pm) for the MSME Chemical unit owners in Ankleshwar to analyze the time slots devoted to different activities. A typical working day distribution is presented in Figure E.2.2. Though, there are variations at individual levels but the broad routine remains almost the same. Communication Gaps and Needs Analysis PwC 109 Factory Factory Lunch 9am - 12pm Factory 12.30pm-2.00pm Lunch 2.00pm-6.00pm 6.00pm Factory Figure E.2.2: Distribution of typical working day in Ankleshwar Chemicals cluster The afternoon slot of 12:30 pm – 02:00 pm is devoted to lunch and other non-commercial commercial activities. Rest of the work day is spent in the factory and attending various industrial and commercial engagements. Weekly off is optional in Ankleshwar and entrepreneurs have a flexible work schedule. In a typical day, the Chemical units operate in 3 shifts of 8 hours each or 2 shifts of 12 hours each. A smaller segment of Chemical units operates in a single shift. Figure E.2.3 E.2.3 shows the distribution of surveyed Chemical units with respect to number of hours of operation. 12% 44% 45% 3 shifts 2 shifts 1 shift Figure E.2.3: Distribution of Chemical units with respect to number of shifts Communication Gaps and Needs Analysis PwC 110 Appendix F. - Faridabad Industrial cluster F.1. Cluster profile for Faridabad Industrial Cluster Faridabad is the one of the largest industrial cluster of MSME units in India. There exist close to 7,500 MSME units in Faridabad which belong to a highly diverse array of industrial sectors ranging from Iron and Steel, non-ferrous metals and alloys, plastic, rubber, textiles, packaging and printing and so on. Almost all primary production processes – Foundry, Forging, Extrusion, etc, and allied downstream operations – machining, sheet metal, electroplating, etc, are predominantly existent in the cluster. As a result, the MSME units in Faridabad can not be categorized under any particular industrial sector, and rather Faridabad houses a mixed industrial cluster with principal industrial sectors being Foundry, Forging, Sheet Metal, Machining and Light Engineering, Plastics, Rubber, Textiles, Adhesives and Machine Tools. A brief description of important industrial sectors in Faridabad Industrial cluster is provided below. Foundry & Forging: These are typically energy intensive units. Most of the forging units are have shifted to natural gas in place FO as the furnace fuel. Light engineering: These are typically less energy intensive compared to foundry and forging industries. These consist of range of different manufacturers of which some are more sophisticated, mechanised and hence relatively energy intensive. These may also be more efficient. Plastics & Polymer: Injection moulding and blow moulding units are moderately energy intensive. Electroplating industries: Most of the electroplating units are Micro enterprises operating on a very small scale. Rubber, Fabric, Garment & Packaging: These are scattered and are in relatively lesser numbers. Important stakeholders in the cluster Industry Association MSME units in Faridabad have organized themselves into several industry associations based on institutional alliances, geographical proximity and sector-specific activity. Major industry associations in Faridabad are listed below: Faridabad Small Industries Association (FSIA) Faridabad Industries Association (FIA) Laghu Udhyog Bharti Faridabad Manufactures Association (MAF) Faridabad Chamber of Commerce & Industries(FCCI) Faridabad Foundry Association Faridabad small scale pollution control cooperative society (caters to the electroplating zone) Each of these industry associations has strong presence within its respective domain and serves as a platform for discussions on common issues as well as new research. Communication Gaps and Needs Analysis PwC 111 Financial Institutions/Banks Financial Institutions (FIs) dedicated for for MSMEs is Small Industries Development Bank of India (SIDBI) with local presence in Faridabad Industrial cluster. Contact details of SIDBI Faridabad are provided below. Address: N.H.5R/2, Neelam Badshah Khan Road, NIT, Faridabad Ph: 0129 2414419 Fax: 0129 2414392 Email: faridabad@sidbi.in Apart from SIDBI, there exists a network of nationalized and other commercial banks as well as cooperative societies in the cluster. The most preferred bank in the cluster as observed during quantitative research are re SIDBI and HDFC Bank. Figure F.1.1 shows preferred banks in the cluster among the participant MSME units. 13% 6% 6% OBC 12% State Bank of Patiala 13% Canara Bank Syndicate bank 25% 6% 19% HDFC SIDBI Citibank Axis Figure F.1.1: Preferred banks in Faridabad Industrial cluster Equipment Vendors and Technology Suppliers There is also strong network of national and international equipment/technology suppliers. The cluster is also benefitted by presence of technology service providers in productivity and energy efficiency improvement sector. Learnings from qualitative discussions discussions indicate that very few vendors include Energy Efficiency as a promotional feature of their equipment and machinery. This generates a need for identification of target groups comprising of such equipment/technology vendors. Executing Agencies for the e Project A Cluster Coordination Committee (CCC) with representation from multitude of stakeholders like MSMEs, Industry Associations, Financial Institutions, etc has been created by SIDBI, an implementing partner in the project, to closely monitor and support support various Project activities in the cluster. IamSMEofIndia is entrusted with the role of coordination of project activities in the cluster, and capacity building of MSMEs and industry association. Contact details of IamSMEofIndia are provided below for reference. Communication Gaps and Needs Analysis PwC 112 Contact Person: Mr Rajive Chawla, Chairman Address: FSIA Park, Opp. Plot No. 23, Sector-24 Faridabad Ph: +91 98101 54568 Email: chairman@iamsmeofindia.com DESL and PwC serve as Project Development Partners and Media & Outreach Partners respectively. Communication Gaps and Needs Analysis PwC 113 F.2. Demographic Profile of Faridabad Industrial cluster Demographic characteristics of entrepreneurs in the cluster were studies by way of quantitative and qualitative tools. Such demographic characteristics include preferred language of communication, level of formal education, sector-specific specific experience, typical working day and person-specific person specific factors favouring likelihood of acceptance of new ideas and adoption of new technologies. These have been discussed in detail in upcoming paragraphs. Preferred language of communication Faridabad Industrial cluster demonstrates almost universal acceptance of English and Hindi as preferred spoken languages. 100% of the participants in unit level survey stated their preference of Hindi followed by English 95%. The trend is also supported by observations of qualitative research. % of respondents 100 95 English Hindhi Figure F.2.1: Preferred spoken language in Faridabad Chemicals cluster It can be seen from above figure that both English and Hindi are effective languages for communication in Faridabad. Typical day in working life A small segment of MSME units (18%) operate in 3 shifts of 8 hours each. 24% of surveyed units operate in 2 shifts of 12 hours each. The largest segment of MSME units (59%) operates in a single shift. Figure F.2.2 shows the distribution of surveyed MSME units with respect to number of hours of operation. 18% 1 Shift 24% 2 shift 59% 3 shift Figure F.2.2: Distribution of MSME units with respect to number of shifts Communication Gaps and Needs Analysis PwC 114 Sector specific experience Majority of the MSME unit owners are well educated and they are having very rich experience in their own business sector. More than 55% owners have experience of 20 years and more as shown in Figure F.2.3. 7% 7% 22% 0--10 11---20 21 21-30 31 31-40 21% 41 & more 43% Figure F.2.2: Distribution of sector-specific sector specific experience of MSME unit owners in Faridabad Communication Gaps and Needs Analysis PwC 115