ZPIZ - Kratka predstavitev sektorja informacijskih tehnologij

ZPIZ – Pension and Invalidity
Insurance Institute of Slovenia
Edmond Pajk, MSc
Chief Information Officer
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Agenda
 Introduction
 Renovation of ICT system as a key challenge
 PIM problems before RAFT
 Concept, requirements, solution: RAFT
 RAFT features, Kanban
 Phase implementation
 RAFT and new methodologies
 RAFT as a vital part of IT governance
 Main benefits
 Main challenges
 What have we learned?
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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ZPIZ at a glance
 Sole provider of obligatory Pension and Invalidity Insurance in Slovenia
 857 employees (31.12.2012)
 398.000 claims & services per year (2012)
 Insured persons: ca. 855.000 (2012)
 Beneficiaries of pensions & benefits: ca. 585.000 (2012)
 Expenditures (pensions): ca. 4,4 bn. € (2012)
 Largest national public fund after the national budget
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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ICT renovation as a key challenge
 Before renovation ZPIZ was an entirely legacy environment (zVSE, CICS, PL/1,
VSAM)
 Decision for total renovation of ICT
 2009–joined ZPIZ to prepare and execute the ICT renovation program
 Formation of new development team with motivated and skilled experts in
leading roles
 New methodologies
 Numerous development projects
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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PIM at ZPIZ problems before RAFT
 Project management with basic use of MS Project
 RFCs received on the level of IT and forwarded to appropriate Service
 Separate inconsistent RFCs paper and excel evidence on the services level –
inconsistent data
 No available information on RFCs
 Limited availability of RFCs documents
 Low transparency
 PIM tool needed !!!
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Concept, requirements
 A comprehensive PIM solution to assure:
 Unified approach for all processes in IT department
 Project and task management
 Issues (RFC) management
 Inclusion of all IT processes and tasks
 IT business administration support
 Documents management
 Transparency for IT management and users (projects and RFCs owners)…
 Governance
 Market analysis
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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PIM solution RAFT
 Local BP PIM solution RAFT
 License + customizing
 Implementation in 2009
 Based on MS SharePoint Foundation Services
 Browser application
 Fulfillment of all requirements
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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RAFT basic features
 Project planning and management (separate site for each project, tasks, Gantt,
documents, collaboration)
 RFCs and service desk management
 Alarming, integration with e-mail and AD, workflows…
 Business administration support
 Document management
 Own site for each user, OU, group, user,…
 Collaboration (MS SFS components)
 Powerful RFCs and tasks search, output data management through the flexible
tree grid control
 Flexible reporting (reporting services)
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Kanban implementation
 In beginning of 2013 we started with obligatory time tracking for all work
 Prior to this we upgraded RAFT with user friendly web 2.0 Kanban UI for easy
project tasks and RFCs management and reporting
 Each user has its home site with two personal kanban for project tasks and
RFCs
 Easy management and time track of RFCs and project tasks with drag and drop
and minimal data entry and clicking
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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RAFT phase implementation
 Gradual approach was selected
 Each process was discussed, (slightly) redesigned, basically documented and
implemented in RAFT
 Focus was not on total process redesign but on fast implementation in RAFT
 Implementation:
 Phase 1
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Phase 2
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User OU for access to their RFCs
ICT infrastructure RFCs
Authorization RFCs
Phase 3:
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Projects, project tasks
Software development RFCs
Helpdesk Issues
Services management
Kanban
Time track for all tasks
Extension to other OU…
2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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RAFT and new methodologies
 New development methodology SMIIS based on RUP
 Preparation of virtual development environments
 Implementation of development libraries: SVN
 Application development:
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Rational tools, eclipse
SOA
Java, EGL
Portal applications, BPM applications, WAS, Broker, DB2
 New PM methodology
 To do:
 Migration of development documentation to RAFT
 Customization of RAFT for tighter PM support (flows, templates,…)
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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RAFT as a vital element of IT governance
 RAFT (Projects, issues, tasks management)
 Project, task management
 Issues management
 Document management
 Service desk management
 Time tracking for all tasks in IT department included
 Monitoring system implementation/upgrade (2012)
 Matrix of resources and services
 Implementation of IBM Tivoli monitoring
 Introduction of internal SLAs planned
 Implementation of Enterprise Architecture (EA)
 RSA (IBM Rational System Architect)
 TOGAF model
 Implementation based on resources/services matrix
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Main benefits
• PM & RFCs management, control & analysis
• Instant availability of data & docs
• Transparency
• RFCs and project task data and documents control
• Internal (load balancing)
• External (towards users, management and audit)
• IT cost control
• OU, Business area, application cost control
• Time tracking
• Decreasing differences in productivity
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Main challenges
• Improve service desk (KB,…)
• Integration with monitoring system (auto ticketing)
• Expansion to other OU for their project tasks management
• Tighter customization for development and PM methodologies
• Analysis and improvements of processes
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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What have we learned?
• Government organization can implement PIM effectively
• Efficient employees like PIM – they can better organize work
• You can expect some reluctance
• You need endurance and high level management drive/support
• After implementation of major processes PIM becomes critical application and
the most valuable asset for reporting/audit/analysis and CI
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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Questions?
 Contact us freely, we support exchange of ideas!
 Send us your feedback
Contact:
Edmond.Pajk@zpiz.si
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2013, Zadar, 13.-14.5.2013
Introducing Kanban based PIM solution RAFT at ZPIZ
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