The “i” in WiNS - Norfolk Southern

OUR MISSION: To Give Norfolk Southern a Competitive Advantage by Fostering Professional Development and Leadership
FOURTH QUARTER 2006
INSIDE THIS ISSUE
WiNS Committee News
2
Meet a Member
3
WiNS Members Represent the NS’
3
Speaker’s Bureau
Trousers in the Name of Safety
3
Following the Godspeed
4
The “i” in WiNS
4
Norfolk Southern’s Musical Ambassadors 5
E-Mail Etiquette
7
A Day in the Life
8
Don’t be Nervous About Networking
9
WiNS Acknowledgements
13
QUARTERLY
SAFETY TIP
Follow good safety practices at home, too, especially
when working in the yard during the Fall season. Be
sure to inspect all equipment before use, and do not
attempt to use any defective equipment until it has
been properly repaired or replaced. Wear all appropriate personal protective equipment while operating
equipment such as mowers or leaf blowers. Survey
the terrain and weather conditions before commencing yard work, and stay alert for terrain and weather
changes during yard work. Maintain proper hydration during all Fall season activities.
From Your
Leadership Council
From the Desk of the
Executive Sponsors
By: Sharon H. London
By: Marta R. Stewart
What an amazing 2006, thanks to your involvement on WiNS committees and participation in all that WiNS has to offer. Our sincere
gratitude to you: Events & Networking for
graciously and faithfully investing your time
and talent into all of the details that surround
each event; Leadership & Development for the
informative Lunch & Learns with breakout
sessions; Communications for your imagination and ingenuity in creating WiNS notepads,
brochures for new employees and a PowerPoint presentation to introduce WiNS at departmental meetings along with quarterly
newsletters; and Membership, for your initiative, time & effort expended toward membership renewal.
Kay Arthur once said, “Relationships are the
single most valuable thing in our lives,” and
we believe that includes business relationships. That is why implementation of impressive plans for the 4th Quarter continues. The
Leadership & Development workshops in October titled “Communicating Through Bottlenecks” helped us develop skills for resolving
interpersonal conflicts in the workplace.
WiNS Atlanta Events & Networking Team
created and manned a booth at Inman Yard’s
50th Anniversary celebration, using the opportunity to introduce WiNS to thousands of employees and their families. Blythe McGarvie,
author of Fit In Stand Out and a former Fortune 500 CFO, spoke to members on the keys
to leadership effectiveness in business and
life.
Innovative networking opportunities
were offered to build valuable relationships
with co-workers that will be beneficial for the
duration of our careers. In September, WiNS
went on our first road trip to Harrisburg and
Pittsburgh, PA with our guest speaker Christy
Marron and one of our Executive Sponsors,
Debbie Butler. We experienced an amazing
Recently, it was my privilege to tour our wonderful new child care center in Atlanta, Georgia. Two thoughts immediately came to mind.
The first, on a personal level, was how a facility like this would have been a dream come
true for me when my children were young.
The second was an enormous sense of pride to
be part of a company that would follow
through with such an effort, for the benefit of
our employees and their families. Many companies say that employees are their most important asset, but not all demonstrate through
their actions that this is so.
Now, many of you who know me are aware
that I am guided by facts and figures as well as
by my heart. After all, we are a public company, responsible to the shareholders who
have invested in us. The great thing about this
child care facility is that it makes good business sense while also being the right thing to
do. I believe the center will help us recruit
strong candidates for employment and will
lessen the stress of our working parents. In
addition to this facility, our new Chairman is
also focusing on many other people-centered
initiatives, some of which Tom Mullenix described in this column last quarter.
While I wholeheartedly support the Companylevel efforts, I also believe we each need to
make sure we do everything we can as individuals to develop our fellow employees.
Many times, even though people are well
trained in their specific job, they yearn to understand the bigger picture and how their role
in the Company fits into the whole. Much of
this responsibility, I think, falls on those of us
who have been here a long time. As busy as
we all are, I know it is difficult to find the time
to do this. I recognize this as an area where I
can improve. I pledge to make that extra effort and encourage you to do the same. I am
proud to be part of the Norfolk Southern Team
and to be associated with each of you.
Continued on page 9
Continued on page 9
COMMITTEE NEWS
FOURTH QUARTER 2006
Communications
By: Sarah B. Corey Quisenberry
(Coordinated by Lisa C. Wilson)
To Keep Members Informed: Update the
WiNS Website, Create a Newsletter, Respond
to Questions, and Communicate the Network’s Position on Issues
The Communications Committee has created a
PowerPoint presentation about WiNS. This 15
minute presentation and an invitation to join WiNS
has been given to each Career Launch class for new
non-agreement employees and each Operations
Supervisor Training class this year. If you have a
departmental staff meeting or Forest session scheduled and would like to share the business case for
WiNS and an invitation to join WiNS, please contact the Communications Committee and we can
arrange to send you the presentation or provide a
presenter for your meeting.
We are pleased to announce this quarter’s WiNS
Champion is the Visual Communications section of
the Corporate Communications Department. Since
the organization of WiNS, Visual Communications
has supported the network - designing our logo,
creating women’s history month posters and note
cards, and videotaping WiNS speakers. To read
more about Visual Communications, please visit the
WiNS Web site. Congratulations to Tom Ables,
Mike Bickham, Wes Cheney, Kyle Davis, Mary
McNeeley, Sarah Morgan, Amber Nussbaum and
Frank Wright.
Anyone interested in joining the Communications
Committee should contact Sarah Corey Quisenberry
(629-2686 or sbcorey@nscorp.com).
Events & Networking
By: Sharon H. London
(Coordinated by Lisa C. Wilson)
By: Sue W. Price and Paula C. Stiffler
(Coordinated by Lisa C. Wilson)
By: Dee F. Harris
(Coordinated by Lisa C. Wilson)
To Plan and Implement All WiNS Educa- To Work with NS Management and WiNS
tional, Developmental, and Networking Members to Impart Leadership Skills to Employees, Grow and Retain NS Women in
Events
Leadership Roles, and Provide Access to DeAs we closeout an event-filled year, I am reminded
of the four great main events we have had so far, velopmental Resources to Members
featuring government officials for Women’s History Month; Christy Marron’s NS finance story,
which gave us a better understanding of what the
analysts look for when valuing our stock and what
we can do to impact their perception of NS; Hugh
Kiley’s discussion of NS’ initiative to improve
service in Chicago for NS and the many other railroads in the area; and, David Lawson’s overview of
the commodities NS transports and the importance
of each to the bottom line, how well Marketing has
done so far this year and the forecast for a bright
future ahead. I am also reminded of the many opportunities to network on tours, at sporting events,
breakfast and socials, all of which were informative
and enjoyable, yet there is more! Blythe McGarvie,
the author of Fit In Stand Out, has met with members of WiNS and KPMG’s Network of Women at
Norfolk’s joint event. She will soon visit with our
members in Roanoke and Atlanta. She has operated
profitable business units and managed employees in
business endeavors from China to Chile, and from
France to Finland. She has been Chief Financial
Officer of a Fortune 500 company in the U.S. and
of a leading consumer goods company in Paris.
Ms. McGarvie will share her insight on leadership
effectiveness, particularly the necessity for success
of embracing the duality of both fitting in and
standing out in today’s companies. She will share
stories about having the courage to embrace change
to make a difference at work. Ms. McGarvie likes
addressing your individual concerns and questions,
so, come ready for an interactive session.
The Events and Networking Committee took the
show on the road to Harrisburg and Pittsburgh, PA
Membership
Leadership & Development
Continued on page 10
"People do not follow uncommitted leaders. Commitment can be displayed in a full range of matters
to include the work hours you choose to maintain,
how you work to improve your abilities, or what
you do for your fellow workers at personal sacrifice." - Stephen Gregg Chairman and CEO of Ethix
Corp.
Fourth Quarter 2006 Event – L&D presented
“Communicating Through Bottlenecks: Resolving
Interpersonal Conflicts in the Workplace”, a Lunch
and Learn networking event to help members understand effective strategies to resolve conflict and
enhancing communication skills in the conflict
resolution process. This event was very successful
with positive feedback received:
• I left understanding that proper planning
and collaboration is needed to settle most
conflicts.
• The information helped me to better understand the different types of conflict and how
to address situations as they arise.
• The event was well organized, professional
and covered a topic of interest for most
people.
The presentation’s curriculum was adopted from the
Skillsoft course entitled “Communication Skills for
Resolving Conflict.” This complete course and
other courses that foster employee skills development are available to all employees through the
ERC. We encourage all members to take advantage
of this excellent resource.
Lending Library – Location/Librarian
Atlanta/Susan Hall
Norfolk/Lisa Holloman
Continued on page 10
To Increase Membership in the General Office Buildings, to Reach and Grow Field Membership, and to Research and Make Recommendations Regarding the Expansion of the Network
The Membership committee is ongoing in its efforts to welcome new employees of the company to WiNS. When a management trainee is hired at
NS, we call her to personally welcome her to NS and direct her to our web site to become a member of WiNS. This effort has been very successful and has attracted roughly over 50% of the new hires to WiNS.
The Membership committee also contacts WiNS members to congratulate them on their achievements for promotions, in-place moves and Quality
Awards. WiNS recognizes its members’ contributions to the network and to NS.
If you would like to join the Membership Committee to help with these initiatives or you have some new ideas on how to further grow the network, please contact Paula Stiffler or Sue Price.
2
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
Meet a Member
By: Beth Nelson
Congratulations to Denise Clark, IT Helpdesk
senior developer, IT Department, Atlanta, GA
who was randomly selected this quarter to be
featured in the “Meet a Member” section of the
WiNS Newsletter.
Place a call to the IT Helpdesk and you might
reach WiNS member Denise Clark. Denise is
an IT Helpdesk Senior Developer in Network
Support Services. After interviewing Denise
for this article, I had some trouble with my
computer and she happened to be the person
who answered my call when I phoned the IT
Helpdesk. I knew I was in good hands!
Denise has worked for NS for 32 years—and
all in her native Atlanta, Georgia. She will
mark her 33rd year of service in July 2007.
Throughout her tenure with NS, Denise has
held numerous positions, including: secretary,
stenographer, data typist, keypunch operator,
and network support coordinator. Prior to her
NS employment, she worked for Coca-Cola
USA in Atlanta.
ployees, shareholders, and consumers, “NS
women…continue to help (the company) uphold its mission statement.”
Working with her “smart and energetic coworkers” and encountering new and challenging problems every day allows Denise and her
team to find fun in the variety of calls that they
receive. She also enjoys the feeling of being a
valued employee in the IT Department.
Whether she answers the phone as Denise or
“Margaret,” Denise Clark has the know-how to
handle it all, and she always does it with a
smile. Perhaps the next time you phone the IT
Helpdesk you will be lucky enough to have her
answer your call!
Denise enjoys cooking, entertaining, reading,
dancing, and laughing. With a job as challenging as hers, a sense of humor definitely helps
Denise get through some of her tough days.
“On some of my worst days at work, I’ll answer the phone with the name of ‘Margaret.’
Those are the days when ‘Denise’ refuses to
handle any pressure.”
She joined WiNS after one of her Helpdesk
callers encouraged her to do so. Denise sees
WiNS as a vital part of NS, because as em-
Photographed by Louis Clark, Jr., and provided by Denise Clark
WiNS Members Represent the NS’ Speaker’s Bureau
By: Lynnanne Catron
Susan Stuart and Lynnanne Catron presented to a group of about 40 people on the topic of “Women in Railroading.” The lecture took place on August 15, 2006 at the O. Winston Link museum in Roanoke, Virginia. Several WiNS members attended the event. The presentation covered a lot of
territory, traveling through the history of women involved in the rail industry and arriving in the current day. The present day portion included statistics from the industry, as well as for NS, and included thoughts and reflections from women employed at NS currently. This opportunity coincided with traveling exhibit about “Women in Railroading” which was on display at the museum. The presentation ended with lively discussion
during a Q&A session.
Both Susan and Lynnanne are active members of the WiNS network. Lynnanne has served on the Leadership Council for the network for the past
three years. Both of these ladies are members of “NS’ Speaker’s Bureau”.
Trousers in the Name of Safety
By: Lisa C. Wilson
As Rhonda Broom, Manager Advertising and Promotions, was doing some historical research she came across this nugget of information:
D.W. Brosnan hired a number of young women to hand train orders up to passing trains around WW II. These women were required to stand quite
near the trains as they came past at high speeds, and the wind often blew their skirts over their heads, presenting Brosnan with a delicate problem: "I
was afraid that their clothing would catch on trailing wires or grab irons and they'd be killed," Brosnan said, "Or else that a brakeman would fall off
the train while looking at the sights and break his neck." Brosnan ordered that the women be required to wear trousers in the name of safety. His
supervisor was reluctant. "I don't want to do that," he said. Brosnan laughed. "It's an order -- and you're old enough to be their grandfather."
It's interesting to me that the source book, Burke Davis' Southern Railway, notes after that exchange that the problem disappeared. The author apparently did not view it in any way as a victory for women or modernization of the railway. He says, "It was one of the few moments of relief in a
time of round-the-clock struggle to keep pace with the demands of approaching war." In other words, it was all a big laugh!
As you, like me, wear pants quite often now, I thought you'd enjoy reading a little history of women, railroading and safety.
3
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
Following the Godspeed
By: Kimberley A. Woodard
In the 2nd quarter newsletter, I reported on Norfolk Southern’s sponsorship of the 400th anniversary of the Jamestown, Virginia settlement – the
place where Native Americans, Europeans and Africans first came together in the New World. I hope some of you were able to see the Godspeed replica ship as she made her way up the eastern seaboard to promote this heritage. According to Jamestown 2007 organizers, more than
456,000 people saw the Godspeed and took place in the activities surrounding the sail.
Since I missed the Godspeed when she was in the ports closest to Virginia, my husband and I traveled to Boston to see her. We arrived on the
last day of the event and so were able to go aboard without waiting in line. Interpreters told the story of the 50 passengers and crew coming
from England on a journey that should have taken about two months, but instead took twice that. We visited the exhibits on what life was like
for the crew and passengers and took part in an interactive exhibit where we saw the journey from the vantage point of a stowaway mouse (yes,
a mouse!).
You can check out upcoming Jamestown 2007 activities at www.jamestown2007.org. These programs and exhibits include State of the Black
Union with Tavis Smiley, African-American Imprint on America series, World of 1607, Journey Up the James, Smithsonian Folklife Festival,
and Forums on the Future of Democracy.
Photograph courtesy of Jamestown 2007
The Godspeed sails to NYC, June 2006
The “i” in WiNS
By: Susan E. Golden and Lisa C. Wilson
What is the “i” in WiNS! iPod, iChair, i??
The letter “i,” as distinguished from the word “i,” has become a letter when shown in the lower case that holds various interpretations
(especially thanks to Apple and the introduction of the iPod and the various “i” products that are available). This is especially true with the
common and constant use of acronyms in the corporate world and at NS.
Continued on page 5
4
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
“The “i” in WiNS” Continued from page 4
The original steering committee and first members of the WiNS Leadership Council did not lock down what the “i” represented. The “i” is not
specifically defined on the WiNS website. Yes, that is on purpose. This is important because the founding WiNS members did not want the “i” to
solely represent “in” as could be read “Women in Norfolk Southern.” They wanted the “i” to be interpreted in many ways. Members of WiNS
could be or do many things to increase the competitive advantage of Norfolk Southern: we could be innovative, imaginative, inspiring, interesting,
isolated, inquiring, industrious, and so on. Women represent many facets of the company and should not be viewed in just one way.
NS women inspire each other through mentoring and networking….
NS women are industrious when we're doing community service
NS women infuse project teams with their knowledge...
NS women innovate customer service teams...
NS women invigorate recruiting efforts with new direction....
We are individuals contributing together toward the Thoroughbred vision.
What “i” will you contribute to NS today?
Norfolk Southern’s Musical Ambassadors
By: Kimberley A. Woodard
When you think of all the various jobs at Norfolk Southern, perhaps musician is not one that immediately comes to mind. You may think that it’s
probably the easiest job at the railroad, but members of the Norfolk Southern Lawmen might disagree. According to Stan West, band manager,
“being in a corporate band is a very demanding and stressful job. Many things go on behind the scenes that our audiences never see.”
The band dates back to the 1950s when several Southern Railway employees were asked to perform for company meetings. Since the band was composed of members of the Special Services (Police) department, the band became known as The Lawmen. The tradition continued as Southern and
Norfolk and Western Railways merged and to this day, the band still performs at Norfolk Southern’s conference center, Brosnan Forest, during the
fall and winter months.
Current members of the Lawmen include Mark Crawford, E.T. Jackson, Freddie James, Dale McCoy, Myron Smith and Stan West. Each is an accomplished musician with a variety of paths that led him to the Lawmen. When asked about their favorite aspect of being a member of the Lawmen,
their answers ranged from the camaraderie with the other men to the opportunity to get paid for what they love doing - playing music.
The Lawmen’s schedule contains approximately 200 shows annually including festivals, community and charity events, and corporate meetings. A
tour bus keeps the band rolling down our nation’s highways. As West explains, “One day we may be playing at a dedication ceremony down in the
coal mines of West Virginia and the next day we may be performing in a grand ballroom at the company’s safety awards reception in Norfolk.”
While the original Lawmen focused more on county and bluegrass music, the band changed their format in early 2000 to reflect the tastes of their
younger audiences. Their music now spans most every musical genre from folk to rock, bluegrass to beach music with a special emphasis on railroad songs. Over the years there have also been wardrobe changes from matching Western outfits to the more casual attire they wear today. It had
been suggested that the band perform in a variety of outfits including police uniforms. West is personally glad that idea never materialized, “I think
with those big belt buckles, holsters and guns, and badges, it would have intimidated some of the audiences and really scratched up the back sides of
our instruments.”
The Lawmen have recorded several compact discs including one that contains only songs about trains. A live CD, “The Lawmen, Live at the Forest,” is scheduled to be released this month and will feature a variety of songs from The Eagles’ “Take It Easy” to Arthur Smith’s “Dueling Banjos.”
The band has also recorded a CD of songs about Virginia that they hope to release in the next year.
You can view the band’s website at http://www.norfolksouthernlawmen.com/ to read its history and biographies of current members, see the tour
schedule, and hear sound clips from several CDs.
Continued on page 6
5
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
“Musical Ambassadors” Continued from page 5
Photograph compliments of the Lawmen website
Stan West, Band Manager of the Lawmen
Photographed at the Georgia Law Enforcement Meeting in Dillard, GA on July 10, 2006 by Stan West, Manager of The Lawmen
Photographed at the Georgia Law Enforcement Meeting in Dillard, GA on July 10, 2006 by Stan West, Manager of The Lawmen
Those Photographed are from left to right: Myron Smith on electric pedal steel guitar, Mark Crawford on five string electric bass
guitar, Freddie James on drums, E.T. Jackson on rhythm guitar,
and Dale McCoy on electric guitar.
Those photographed are from left to right: Myron Smith, Freddie
James, Mark Crawford, Dale McCoy, and E.T. Jackson.
6
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
E-Mail Etiquette
By: Olivia M. Sowell
Internet technology has made it possible for businesses to communicate with customers, suppliers, and employees through electronic mail (email). E-mail communications have become a vital business tool for most companies. Effective employees handling of e-mails provide a
competitive edge to businesses and can help to prevent a company's liability on certain issues.
There are many etiquette rules and guidelines which differ based on the nature of businesses and corporate culture. Below is a list that applies to most companies and should help users avoid some pitfalls:
1. Keep your user name and password secure at all times.
2. Review messages before sending to clarify content.
3. Be concise, to the point, answer all questions, and pre-empt further questions.
4. Be careful with formatting. Use care with Rich text and HTML messages.
5. Use proper spelling, grammar, and punctuation. Check spelling before sending.
6. Answer promptly and do not overuse Reply To All.
7. Use a meaningful subject and include the portion of the message you are replying to in your reply.
8. Do not type in all capital letters; this is “SHOUTING” and is considered rude.
9. Do not use e-mail to discuss confidential information.
10. Do not send or forward e-mails containing defamatory, offensive, racist, or obscene remarks.
11. Do not attach unnecessary files.
12. Do not copy a message or attachment without permission.
13. Limit usage of delivery and read receipts.
14. Print messages sparingly.
15. Remember, e-mail is not necessarily private.
The list of e-mail etiquette goes on and on. The rules are changing and mistakes will be made as usage of this communications vehicle continues to grow.
Everyone should be aware of and adhere to company policy regarding e-mail usage. All employees should strive to put their best foot forward when using this technology. Professionalism, efficiency and protection from liability are required to enhance communications both
within and outside the company when using e-mail.
References:
www.learnandthrive.com
www.putergeek.com
www.iwillfollow.com/emailetiquette.html
www.writersservice.com/www/web_etiquet.htm
7
MEMBER CONTRIBUTIONS
FOURTH QUARTER 2006
A Day in the Life
By: Lisa C. Wilson
Jennifer Lawley, Terminal Trainmaster, Transportation Operations, Inman Yard, Atlanta, GA - Joined WiNS 3/19/2004
This article is part of the “Day in the Life” series, which introduces WiNS members to our Operations members’ daily roles on the railroad. It’s also a great tale about
how using the WiNS directory can help you meet new people.
Jennifer is one of several NS employees who have taken a big step in their careers to work at something outside of their comfort zones.
Formerly of CYO, she is now a terminal trainmaster at Inman Yard in Atlanta. Jennifer describes this new position as exciting, rewarding, and challenging.
There are two types of trainmasters: A road trainmaster has a line of road or line segment for which he or she is responsible. A terminal trainmaster is headquartered
at a terminal and works to build and move trains in and out of a yard from a tower. Atlanta has both yardmasters and trainmasters working out of the tower; however,
the trainmasters are responsible for the supervision of crews and yardmasters.
In July, Jennifer started as a terminal trainmaster working all 3 shifts at Inman to learn the different aspects of the job. Inman has 65 class tracks, 15 forwarding tracks,
8 receiving tracks, 9 local yard tracks and 8 intermodal tracks. The yard currently handles 90-100 trains per day, 18 of which are intermodal trains. The work calls for
monthly safety requirements: the trainmaster performs rules checks, safety audits, train rides with crews, and banner checks on trains. With a banner check, the management team puts up a banner across the tracks in front of an oncoming train that says, “STOP, obstruction.” The banner is displayed far enough in advance for visibility and a safe braking distance from the train to the banner. This is to test the engineer’s compliance with speed limits and awareness of the environment for any
upcoming hazards on the track such as trespassers or vehicles that may be stuck on a crossing.
Jennifer is currently working 2nd shift. She starts her day around 10am at Inman, East Point Yard, South Yard or anywhere in between. She performs rules checks and
spends time talking with crews about their scheduled work. On a typical day, she will board a train (at East Point) and ride the train with the crew to local industries or
from yard to yard. Train rides usually consume a minimum of two hours. Next, she will move on to another yard in the Atlanta Terminal where she will perform a
safety audit. She spends time with the reporting crews there before moving to Inman Yard to report for her shift at 2:30pm.
As she starts her shift, Jennifer receives a briefing from the previous shift’s team for transition of the tower and yard to 2nd shift. She spends her day in the tower
building trains in the yard with proper blocking and to keep the trains running on schedule. The day ends around 11:00 p.m. after a meeting with the 3rd shift crews in
the Inman crew room where she participates in the safety huddle, job briefing and stretching exercises with the train crew.
Jennifer thrives on the versatility of this job. She had heard a lot about field work, some of it a little intimidating but she was ready for the challenge. Her CYO work
had exposed her to being in the field and working with crews, yardmasters and trainmasters on the TYES and Yellowsheet applications. Previously, she was Manager
CYO for the Dearborn Division. She had exposure to the field in that job as well as her first NS position almost 10 years ago. As a University of Alabama grad, Jennifer started with NS as Secretary to the Superintendent at Norris Yard in Birmingham.
She later moved to Atlanta for an opening in the Customer Service Center Chemicals group. She went on to the Service Measurement team in Transportation where
she learned about on-time traffic reports for our customers and then on to CYO.
Jennifer felt she was missing a part of the NS experience; she wanted to understand how field officers run the railroad, to learn about safety in field operations, to interact with crews, and to increase her overall knowledge of moving trains efficiently across Norfolk Southern. She hopes that knowledge will boost her career and better
her understanding of the business.
Jennifer likes being involved with train movements. She enjoys the freedom of working in different yards and seeing “real railroading with the crews.” The longer
hours are very different, along with working weekends. But this trainmaster says it’s such an interesting, fast-paced day, that it moves quickly. She is moving all the
time.
“The schedule I am keeping is worth every minute because of what I am learning. I wouldn’t trade this experience for anything. This move has been very rewarding,”
she says.
Jennifer hasn’t done it alone either. She has had the support of co-workers and a Transportation mentor in Cincinnati to help with her training and learning curve. She
says, “It’s a different language to learn. I’m out here working with people who have spent 30 years or more in the field. I’m trying to learn the terminology and rules
every day.” Her co-workers have offered to take her out on train rides, rules checks and rules classes to help her “get her legs.” They have explained operations to her
and worked as a team.
Jennifer has now traded her briefcase for a duffle bag with a change of clothes, rain gear, a flashlight with spare batteries and a rule book. Her advice to others looking
to make a change is “Women can find a lot of satisfaction in field operations. Every job is what you make of it. It’s all a matter of learning the work and getting used
to the environment.”
Job Description From ERC - This position is responsible for the safety of operations and supervision of yard and train movements, including switching service to customers within their terminal. Position supervises Yardmasters in the performance of their duties. Incumbent ensures that train service and maintenance personnel comply with all operating rules and safe work practices. Position assists in holding annual rules classes and verifies compliance with the rules by monitoring performance
on a continuous basis. The Terminal Trainmaster provides support in investigating accidents and injuries to determine the cause and takes appropriate action to minimize future occurrences. During duty shift, position is responsible for classification yard operation, including proper processing of cars and on-time train operation.
Incumbent must have a good working knowledge of safety and operating rules, train operations, FRA regulations, hazardous materials, and corporate policies as well
as TYES, crew call and other applications. Must be able to operate track switches, couple cars and perform work around freight trains. Position requires maneuvering
onto and off of equipment.
Required Skills: Verbal Communications (Intermediate), Written Communications (Intermediate), People Management (Intermediate), Problem Solving
(Intermediate), Customer Service (Intermediate)
Typical predecessor jobs: Conductor, Yardmaster
Possible career steps from this position: Trainmaster, Operations Manager, Assistant Terminal Superintendent
8
FOURTH QUARTER 2006
Don’t be Nervous About Networking
By: Lisa C. Wilson
Networking, n. Practice of gathering of contacts; the process or practice of building up or maintaining informal relationships, especially with people whose friendship could bring advantages
such as job or business opportunities.
Encarta® World English Dictionary [North American Edition] © & (P)2006 Microsoft Corporation.
Simply put, networking is about making contacts, connecting with people and breaking down the
walls between us. I read somewhere that I should strive to have 6 conversations in an hour at an
open networking event. So anything less than six minutes with a conversation partner and they
likely won’t remember you but more than ten minutes, and you aren’t networking.
Now I’m not suggesting you set a stopwatch but rather that you be mindful of your conversations, movement in a room and your comfort zones.
Following are some tips and “how to’s” for networking novices. Networking is easy for some
people and a real effort for others. But remembering that you’re just sharing a few minutes
together to help each other be more successful, might relieve some of the tension. We’re all
just people and at a WiNS event, we all have many things in common!
Networking “How To’s”
Let’s take this from the top:
Know why you are there: to meet new people, to introduce a colleague to someone she/he
doesn’t know; to learn about other functions or projects in the company, etc.
Sit and listen to learn. Start the conversation
by asking questions: why people are there,
what they hope to gain, what they’ve done
recently with the network, the last event
they were able to attend. Avoid monopolizing the conversation; share the smiles and
the effort.
Keep your business cards handy. Buy yourself a cool card holder, something you like
that helps you remember your cards for
events. But do not just deal them out like a
card deck at a poker game.
Make an effort to personally speak to or
thank any speakers you enjoyed and/or the
event planner before you leave.
Wear your name tag on the right side to provide an easy visual to your name when you shake
hands.
_____________________________________
Have an effective handshake. Haven’t you been on the receiving end of at least one "bonecrusher" and one "limp fish?" No fun.
Be sure to introduce yourself!
Say your name clearly. "Hello, my name is Jane Thoroughbred. It's nice to meet you."
Shake hands.
Be prepared with an "elevator" speech: describe who you are or what you do in ten seconds or less, as if you were between floors on an elevator.
When appropriate, offer your business card, and ask the other person for one of his or
hers. It can be more appropriate to exchange cards only when you depart each other.
Don’t have a card? Create your own or use one of several sites on the internet that let
you print cards for free!
welcome with great attendance and participation.
Don’t stop networking once the event is over! Follow up with those you've met, keep in contact, share information and offer to help in any way you can.
As a nice touch send a written note or "Thank You" note to your networking contacts. It also
helps you remember those you’ve met.
Tips for working a room or a table
Many networking events will provide time to mix and mingle. Think about how you’ll move
around the room meeting others. Some events will feature a meal so practice good table etiquette
to make the best impression.
Start with small talk.
Don't stay too long in one place. After eight to ten minutes, excuse yourself with a pleasantry
like, "It was nice meeting you ... "
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Make the introductions at your table if no
one else has taken the lead. Every table
needs a host. Why shouldn’t it be you?
“Leadership” Continued from page 1
WiNS is inclusive, membership is open to
all. It is a fabulous time to be a part of this
network and a wonderful time to invite and
encourage co-workers to join. Well into our
third year, we are no longer a start-up. We
have an established and proven network that
encourages personal and professional development along with networking opportunities. Together, we help our network achieve
its vision.
_____________________________________
“Executive” Continued from page 1
Marta Stewart is Vice President and
Controller, responsible for the accounting
function. She is based in Norfolk, Virginia
and has been with Norfolk Southern for 23
years. She attended the College of William
and Mary and is a CPA. Marta lives in Virginia Beach with her husband of 30 years,
James, and their two teenaged sons, Jason and
Alex.
FOURTH QUARTER 2006
“Events & Networking” Continued from page 2
with Christy Marron’s “Lions and Tigers and Bears…and Bulls”, An NS
Finance Story. Christy presented an updated look at NS’ finance story
(outstanding!), and Lisa Wilson from the Leadership Council provided an
introduction to WiNS to over 52 employees. The interest level at each event
was high, and the question/answer sessions were lively. The Events and
Networking committee would like to send a special thanks to everyone involved for helping to make our first field event(s) successful, especially
Wanda Combs, Joanne Dorazio and Pat York, who is now retired. We are
looking forward to many more.
We are pleased to welcome several new members of the Events & Networking Committee: Tabetha Bolton, Lenise Cowling, Christina Frazier, Lisa
Holloman and Chandra Kennedy.
WiNS Events & Networking can be contacted by e-mailing shlondon@nscorp.com or anita.brown@nscorp.com. Remember to update your
Profile with your current e-mail or memo address and register for events
through the ERC at Career Training.
“Leadership & Development” Continued from page 2
Roanoke/Diane Buxbaum
Field members are encouraged to request books via e-mail.
Professional Development – The Leadership & Development Committee
encourages you to review and update your resume and career preferences on
the ERC. Complete the Individual Action Plan to assist in developing a road
map to promote professional growth. The Individual Action Plan is on the
WiNS Website at “Developing Leaders” under the WiNS “Leadership &
Development” drop down.
Photographed and provided by Sharon H. London
Barry L. Wells, system director, Safety giving an NS
safety overview presentation in Roanoke, VA
Wednesday, July 26, 2006.
"Management is efficiency in climbing the ladder of success; leadership
determines whether the ladder is leaning against the right wall." - Stephen R.
Covey
Photographed by Jason Crawley, of Photography by Jason Crawley
Photograph provided by Anita L. Brown
Midtown Mixer Networking Event at the Margaret Mitchell House in Atlanta, GA
Friday, July 28, 2006
Pictured from the bottom left and proceeding clockwise are Olivia M. Sowell,
Renee L. Shumate, Anita L. Brown, Lyric C. Harbin, and Ocie L. Fulford.
Photographed by Wes D. Cheney and provided by Lisa C. Wilson
David T. Lawson, vice president, Industrial Products Sales and Marketing at the “Moving Goods for Industry,
Energy and Consumers” event in Norfolk, VA
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Thursday, August 24, 2006.
FOURTH QUARTER 2006
“Events & Networking” Continued from page 10
FreightCar America tours in Roanoke, VA
Thursday, September 21, 2006
Pictured from left to right in the first row are Peter M.
Shepherd, Phyllis W. Van Eps, Lynnanne Catron, Susan
C. Blackburn, Kristy K. Beckner, Alice L. Berry, Ashley
T. Ornduff, Gail C. Dawkins, Melody A. Villarini, and
Tony Lewis. Pictured from left to right in the second
row are Sharon H. London, Lee Ann Brooks, Linda A.
Murdock, Valerie L. Hall, Angela H. Radford, Luella M.
Banks, and Bonnie M. Pulliam. Pictured from left to
right in the third row are Michael McNeely (production
supervisor, FreightCar America), Gene Wyss (plant
manager, FreightCar America), and Carlotta R. Alleyne.
Photographed by Michael K. Bartgis, provided by Sharon H. London
Photographed and provided by Sharon H. London
Lisa C. Wilson speaks at WiNS first field event in Harrisburg, PA
Wednesday, September 13, 2006
Photographed by Michael K. Bartgis, provided by Sharon H. London
FreightCar America tours in Roanoke, VA
Wednesday, September 20, 2006
Pictured from left to right in the first row are Meri B. Wilson and
Darlene B. Jennings. Pictured from left to right in the second row
are Tracie B. Baetz, Alison Steele, Valerie J. Pope, Deanna F. Harris, Jennifer Jones, Julie K. Doss, Crystal R. Steele, and Tony
Lewis. Pictured from left to right in the third row are Gene Wyss
(plant manager, FreightCar America) and Tonya J. Ford.
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FOURTH QUARTER 2006
“Events & Networking” Continued from page 11
Photographed by Michael K. Bartgis and provided by Anita L. Brown and Sharon H. London Photographed by Michael K. Bartgis and provided by Anita L. Brown and Sharon H. London
FreightCar America tour in Roanoke, VA
Thursday, September 21, 2006
Gene Wyss, plant manager, FreightCar America provides an
overview before beginning the FreightCar America tour.
FreightCar America tour in Roanoke, VA - Gene Wyss provides an overview of FreightCar America before commencing the tour
Wednesday, September 20, 2006
Pictured from the bottom left and proceeding clockwise are Gene Wyss,
plant manager, FreightCar America, Crystal R. Steele, Alison Steele,
Deanna F. Harris, and Darlene B. Jennings.
Photographed and provided by Lisa C. Wilson
Fiftieth Anniversary of Inman Yard Celebration, Atlanta, GA - WiNS Display
Saturday, October 21, 2006
Photographed by Robin J. Davis and provided by Anita L. Brown
Atlanta Botanical Garden - Niki in the Garden tour in Atlanta, GA
Thursday, September 14, 2006
Pictured from the left to right in the front row are Rita L. Bell, Olivia M.
Sowell, Lajuana D. Earwood, Ocie L. Fulford, and Barbara L. Lee. Pictured
from left to right in the back row is Patti G. Carroll and Stacia S. Minton.
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ACKNOWLEDGEMENTS
FOURTH QUARTER 2006
WiNS would like to acknowledge the following appointments and achievements:
Edith L. Burgess was appointed to assistant manager traffic planning in Atlanta, GA effective October 1, 2006.
Amanda L. Burton was appointed to staff auditor in Roanoke, VA effective October 16, 2006.
Sarah Cherian was appointed to project manager coordinator 1 in Atlanta, GA effective August 1, 2006.
Chrissy R. Clark was appointed to supervisor accounts payable in Roanoke, VA effective October 16, 2006.
Kemo J. Dassau was appointed to senior customer account representative, RACS in Atlanta, GA effective September 16, 2006.
Rashidah Day was appointed to terminal trainmaster in Buffalo, NY effective August 1, 2006.
Donna W. Donato was appointed to manager expenditure accounting in Roanoke, VA effective September 1, 2006.
Jaime L. Fowlkes was appointed to assistant product manager, agriculture and consumer products in Roanoke, VA effective September 1, 2006.
Geri W. Gilreath was appointed to senior designer in Atlanta, GA effective August 1, 2006.
Carla M. Honaker was appointed to assistant manager accounts payable in Roanoke, VA effective September 1, 2006.
Saundra Jackson was appointed to general yardmaster in Charleston, SC effective August 16, 2006.
Brandi L. Rudolph was appointed to management trainee in Roanoke, VA effective September 5, 2006.
Amy L. Sanderson was appointed to internal auditor in Roanoke, VA effective August 1, 2006.
Correction
In the 3rd quarter 2006 Government Relations article, it was reported that Norfolk Southern donated $830,000 in employee and matching funds
to communities impacted by Hurricane Katrina. Actually, the NS Foundation awarded $830,000 in grants to these communities in June 2006,
and earlier in the year had matched employee donations with a special challenge grant for an additional $352,000 in hurricane relief.
That's more than a million dollars to help those in need. Way to go NS!
SPECIAL THANKS
Special thanks go to the WiNS Editorial Staff: Susan E. Golden, Beth Nelson, Olivia M. Sowell, Lisa C. Wilson, and
Kim Woodard as well as to the many WiNS members and NS employees who contributed much time, content, graphics, and photographs to this newsletter.
Special thanks also go to Michael K. Bartgis, Rhonda S. Broom, Anita L. Brown, Frank S. Brown, Wes D. Cheney,
Louis Clark, Jr., Jason Crawley, Jeffery L. Dryer, Jennifer Lawley, Sharon H. London, Sue W. Price, Sarah B. Corey
Quisenberry, Karin L. Stamy, Sara A. Throckmorton, and Deborah H. Wyld for additional contributions, information,
advice, photographs, visual aids, and/or for their assistance in coordinating the content used in this edition of the
newsletter.
Special thanks go to Denise Clark, Mark Crawford, E.T. Jackson, Freddie James, Dale McCoy, Myron Smith, and
Stan West for lending us their time for the interviews.
Suggestions, comments, and/or questions for the Editorial Staff at WiNS or content for future WiNS newsletters can
be submitted directly to Robin J. Davis, editor-in-chief of the WiNS Newsletter at winsnewsletter@nscorp.com.
Please limit newsletter content to no more than 400 words.
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