128th A nn ua l R epo rt
Transcription
128th A nn ua l R epo rt
2012/13 128th Annual Report together Our Mission: To provide responsive and individualized services that foster the hopes and dreams of people and their communities. Our Vision: A community where all people have wellbeing, are honoured, and can dream. Our Values: Integrity ~ in all that we do. Honour ~ the strengths of people and community. Holism ~ emotional, spiritual, physical and intellectual, environmental and cultural. Respect ~ for all people. First place winner in annual report cover contest. Submitted by the participants of the Wakopa Community Treatment Centre. Pistachio shell faces on wood. 1 2 Third place artwork participant from the Opikihiwawin program. Contents Mission/Vision/Values 12 4 Officers/Committees 6 Executive Director’s Report 10 President’s Report Dana’s Story 18 16 Diversity in Training Lester’s Story 21 Program Listing 24 Endowment Fund Donor Thank You 26 Cindy’s Story 29 Thanks to Funders 30 Thanks to Supporters 33 Thanks to Employers 34 Tiffany’s Story 36Number of Persons/ Families Served 38 Years of Service Recognition 40 Years of Service Honorees 43 Financial Statements 3 Officers Officers/ Committees Executive Committee President Maxwell Allen 1st Vice President Paul Champagne 2nd Vice President Hogan Mullally Treasurer Brian Janzen Executive Secretary Dr. Bev Temple Board Secretary Barb Greenham Past President Joyce Odidison Finance Committee Brian Janzen David Sitarik Nominating Committee Board of Directors Joyce Odidison Kim Bartlette* By-law Review Committee David Brand Kaely Zettel Paul Champagne David Brand Respectful Workplace Committee Dr. Laura Sokal Marion Giles Planning Committee Dr. Bev Temple Ken Webb Social Action Committee Wanda Deong Dr. Fiona MacDonald Financial Auditors PricewaterhouseCoopersLLP 4 Maxwell Allen Glen Buhler* Wanda Deong Hogan Mullally David Suttorp* Front row l to r: Dr. Bev Marion Giles Joyce Odidison* Dr. Bev Temple Temple, Maxwell Allen, Brian Janzen* David Sitarik Ken Webb Dr. Fiona MacDonald Dr. Laura Sokal Kaely Zettel Dr. Jennifer Frain, 2nd row l to r: Joyce Odidison, Wanda Deong, Kim Bartlette, Dr. Laura Sokal, Marion Giles, back row l to r: Dave Suttorp, Paul Champagne, Kaely Zettel, Brian Janzen, Hogan Mullally, Missing: Dr. Fiona MacDonald, Glen Buhler, David Sitarik *Completed term 5 Director Executive Director’s Report Together We Make a Difference N ew Directions has many communities. We have youth-in-care in community homes and in foster homes and high risk youth in day programming focused on skill building and education. We work with adolescent moms and parents of all ages through our therapy services. We have specialized therapeutic services for children affected by sexual assault and we work with day cares and parents to assist them in working through difficult situations and conflict laden relationships. We also provide both residential and day supports to hundreds of adults living with intellectual and other disabilities. We support a large number of Deaf individuals and work with newcomer families and individuals. We are long-term staff (up to 46 years of continuous service) and newly hired; experienced through life and trained through education. We are single, married, divorced, widowed, aunties, uncles, parents, foster 6 parents and grandparents. We are hetero, bi, gay, lesbian, transgender and two-spirited. We are Anishinaabe and we come from the Philippines, Africa, Latin American, Europe…from all parts of the world. We are New Directions and We Celebrate Diversity! So much so that this year we were recognized as one of Canada’s Best Diversity Employers! In its 6th year, this award recognizes employers across Canada that have exceptional workplace diversity and inclusiveness programs. Over 2,750 employers applied for the award and this was reduced to a short listed group of employers with noteworthy and interesting diversity initiatives. The finalists chosen represent the diversity leaders in their industry and region of Canada. We are thrilled to win this award and are proud to be considered amongst the finest diversity employers in Canada. In previous years, this award has gone to the City of Vancouver and the City of Ottawa, Shell Canada, TD Bank Group, Xerox, Manitoba Hydro, the University of Victoria, and the YMCA of greater Toronto. Third place artwork contest participant from Alternative Solutions Kriya Day Program 7 8 New Directions 2012 Pride Parade Float “We are thrilled to win this award and are proud to be considered amongst the finest diversity employers in Canada.” Together We All Make a Difference in Our Communities! In terms of notable developments over the last year, New Directions opened our Transition House for youth exiting the sex trade. This beautiful 8 unit facility works to stabilize older adolescents and work with them to build skills so that they can move out into healthy independent living in the community. This year also saw the opening of four new Shift Staffed Homes in Portage la Prairie to accommodate 12 individuals who moved out of the Manitoba Developmental Centre. On one recent day when I was visiting Portage la Prairie, one of the men had left to go for lunch at his friend’s place, another residence run by New Directions. Connections within the community are strengthening just as we hoped. So far the move into community for these 12 individuals has been a success with many expressions of happiness at their new circumstances! This development has welcomed too the addition of a whole new staff team of 55 members. Support for this program from our Winnipeg-based home of New Directions is ongoing and getting to know Portage and the staff and residents has been terrific. So our Together We Make a Difference theme includes our new New Directions in Portage! Our team also very much benefits from the dedication and volunteerism of the Board of Directors. It has been an absolute pleasure working with Max Allen as the President for the last two years and I look forward to working with the incoming President, Paul Champagne. These two gentlemen, along with their Executive Committee and Board Directors are great supporters and encourage and facilitate all the work of the organization. We are sad that we are now saying goodbye to Board Members Glen Buhler, Past-President, Joyce Odidison and our long-serving Treasurer, Brian Janzen. Thank you and all the best to you in your futures. Shift Staffed Homes Portage la Prairie staff at their new office My team of Senior and Program Managers are an incredibly hard working, talented and passionate group and they are hugely important in the strength this organization. Together We Make a Difference! Dr. Jennifer Frain, C. Psych. Executive Director 9 President president’s Report Together We Make a Difference A s I come to the end of my presidency at New Directions I am reflecting on my experiences with this great organization. I have been struck by the incredible range of activities undertaken by New Directions and yet the single focus on providing responsive and individualized service for each participant or family. I have also been impressed with my fellow board members in their dedication and commitment to ensuring New Directions has the community support to do its work. The board members bring a variety of skills sets to their volunteer roles. These skills are part of the wonderful diversity of talent at New Directions. I am proud that our focus on diversity brings into New Directions staff who are committed to working with a diverse, complex and unique group of participants. I want to thank them for all that they do. 10 It has been a great pleasure working with our Executive Director Dr. Jennifer Frain and her senior management team over the past two years. I also want to salute our Executive Committee members, Joyce Odidison and Brian Janzen for their many years of dedicated service. They will be missed as their tenures on the board come to an end. And my personal thanks to each board member for their contributions. It has been a particular pleasure to be acknowledged as one of Canada’s best diversity employers for 2013. As said by Andrew Du Brien, “The true meaning of valuing diversity is to respect and enjoy a wide range of cultural and individual differences thereby including everybody.” (2007). I have loved the energy and commitment of all New Directions staff and thank them for the work they do everyday! Maxwell Allen President 11 Story U Finding her Voice sing a hoop of willow, and decorating it with findings, bits and pieces of everyday life, the dream catcher is believed to have the power to catch all of a person’s dreams, trapping the bad ones, and letting only the good dreams pass through the dream catcher. Dana’s Story (www.dreamcatchers.org retrieved on April 29, 2013) 12 As Dana began the creation of her dream catcher for the Annual Report Art Contest she said “I had a plan in my head, but in the end it turned how exactly how it was supposed to turn out.” It represents the stages of her journey of transition and healing from being exploited by the sex trade. The design of each hoop of the dream catcher is unique and the first of its kind. They represent the complex stages of her journey and helped her to express her feelings. “It’s like me having a voice that I had lost for so many years – because of TERF (Transition, Education & Resources for Females) I am learning about myself and discovering my creativity.” Dana explained the stages, how black (spider web) represents the pre-contemplation stage when you are tangled in complete denial and caught in despair. Red – struggling with addiction, abuse, scattered and unable to make decisions. She chose blue because it was calming, the web more uniform – the beads more clearly in formation – signifying her need to take baby steps. Purple is a power colour and Dana describes it as the stage of “taking my power back, placing the beads in a design which represent taking action in my new life daily.” The Silver Feather in the middle signifies her desire to connect with her spirituality (Aboriginal Culture.) Dana describes the meaning of the large beige dreamcatcher – how it represents her, the outer hoop is how the world sees her and the inner hoop is her own beautiful transformation and re-birth of her inner child. She illustrates her new outlook on life by using bright beads, strung in a uniform way. The tiny clear butterflies represent change and transformation, courage and faith and remind Dana to be gentle with herself through these stages. Her stronger, beautiful self is signified by the Blue Feather. Aware that setbacks will be part of her journey, Dana has set out some very specific goals she wants to attain. “I want to be clean and sober, I want a safe, serene apartment where I can bake cupcakes, I want to go back to school and become a medical administrative assistant and I want to build better relations with my family.” Dana has made remarkable progress in her time with TERF and Janice Gierl, Program Coordinator for the Adult Program, believes her growth comes from “how open Dana is to feedback and introspection.” She is willing to hear things and thinks carefully about them. In turn Dana says, “I love the support here at TERF, it has definitely motivated me.” 14 Using a hoop of willow, and decorating it with findings, bits and pieces of everyday life, the dream catcher is believed to have the power to catch all of a person’s dreams, trapping the bad ones, and letting only the good dreams pass through the dream catcher. (www.dreamcatchers.org retrieved on April 29, 2013) Second place winner artwork contest Adult TERF program 15 Diversity One of Canada’s best diversity employers “It opened my eyes.” “I feel closer to my colleagues.” “It makes me more relaxed.” “There is always something new to learn.” N ew Directions’ employees have similar recollections of their experience in the diversity and cultural training workshops that all employees receive. The workshops were an important reason that New Directions was named one of Canada’s Best Diversity Employers for 2013. But for employees, the training is important because it helps them do their job better. The training includes four mandatory programs: Breaking Barriers, which deals with sexual diversity, and raises awareness about different ways we express ourselves sexually; A Peek at Colonization, which looks at pre-European history of Aboriginal people in Canada, examines how oppression has occurred, how to be aware of when it is still occurring and how to avoid repeating it; Culture and Diversity, which increases awareness about how relationships within cultures and family influence our interactions with others, how we bring those assumptions to the workplace, and how we can be receptive to different ways of thinking; Abilities Awareness, which examines how people with disabilities have been marginalized in the community, and heightens awareness 16 “It is a reminder to be more aware and open minded about the differences people come with.” of how to support people to have more choice and independence. Director of Therapy Services and Agency Training, Dr. Carolyn Peters adds that New Directions also offers training in Non Violent Crisis Intervention (NVCI), primarily for front line workers, and American Sign Language (ASL) to help staff members better communicate with Deaf participants and staff members. “There is always something to learn,” Dr. Peters says of workshops, “there are biases you don’t even realize you carry.” Receptionist Lore Hammerling, who has taken all six workshops, says the training helps her feel more relaxed and open to other people’s ways of living. She especially appreciates learning ASL. “It is nice to communicate in the other person’s language. Before I studied ASL Deaf people would just go right by my desk without making eye contact,” she recalls. “But now they stop and communicate with me because they know I can understand them.” “I really appreciated getting a first hand perspective. The workshops are interactive so you can get more involved, which makes it more practical. Learning it from people who have gone through the issues makes it more real.” Nicole Sinclair, administrative assistant with Training Resources for Youth, says the Breaking Barriers and Abilities Awareness workshops opened her eyes to derogatory slang terms and how other people could be offended. “Now it is easier for me to speak up, and opens up more communication with coworkers,” Nicole says. “I am not afraid to talk to managers and supervisors, which could be intimidating in other workplaces. Lots of workplaces could use training like this.” New Directions Staff Trainers (l to r), Trevor Doner, Leanne Kennedy, Stacey Watson, Matthew Barton, Angie Conrad Ola Buhrer, administrative assistant for Family Therapy, says the workshops have helped her feel closer to her colleagues. “It is a reminder to be more aware and open minded about the differences people come with,” she says. 17 Story I “Got it well Made” f you were to visit the SAID (Social and Interactive Development) Day program, one of the first people to greet you would be Lester. His welcoming smile is hard to miss, and hard to resist. Between the pool table and the gym and the movie room, the place is buzzing with activity, and Lester Lester’s Story is an eager and enthusiastic participant. 18 Lester has been with New Directions since 1986 when he first joined Bridges, the long-term community residential treatment program for individuals with intellectual disabilities. Lester has lived with several care providers over the 27 years he has been with the program, and he speaks very warmly of them, and remains good friends with them. Last winter, he helped a former care provider by serving as an assistant hockey coach on one of the care provider’s children’s teams. He spent a few months with Yusuf and Mariatu, a family from Africa. At the Care Provider Appreciation Lunch last fall, Lester fondly recounted of Yusuf and Mariatu. “They treated me right, and loved me very much,” he says. “My favourite food is African. I love my African rice.” Lester’s current providers are George and Rita, where he has become a part of their family. “I live with my brother and sister, George and Rita,” Lester says. “We have a cat, he is black and white, his name is Tux. They give me good meals, lots of good Greek food. I have got it well made there,” he says. Lester has been with Alternative Solution’s SAID day program for 8 years, which provides him a wide range of educational, recreational and work experience opportunities. He also sings with The Successmakers Choir, and drums and dances at Pow wows. He is proud of his independence, and makes his own way to the SAID day program each day. “I take the bus, or speedwalk,” he says, depending on the weather. At the program, he likes to play pool, relax in the lounge, and go on outings to movies or grocery shopping. He is proud of his independence, and makes his own way to the SAID day program each day. He also helps out doing chores to keep the rooms clean. But his favourite activities are the weight machine and delivering flyers. The weights help him keep strong to carry the flyers, and delivering the flyers helps him earn money. “I pick up the flyers at D.R.E.A.&M. on Ellice, and I get a cheque for doing a good job. I saved my money and bought a snowblower,” he says. “The lady across the street pays me to blow her snow.” Sometimes Lester takes his laptop to a coffee shop –“I like Tim’s better because I can roll up the rim to win!” – and listen to Taylor Swift, Bob Marley and Madonna. He also enjoys attending hockey and football games, and is planning a trip to Minneapolis in the fall to see an NFL game. “I like the Bombers and the Jets, it doesn’t matter which,” he says. “Sports has been very good to me.” 19 20 Artwork by a TERF participant Programs Programs Counselling, Assessment, Support and Prevention Programs Family Therapy Training and Educational Programs Resources for Adolescent Parents (RAP) The Parenting Centre Transition, Education and Resources for Females (TERF) Families Affected by Sexual Assault (FASA) Training Resources for Youth (TRY) Interagency Fetal Alcohol Spectrum Disorder (IFASD) Opikihiwawin Manitoba Learning Centre Residential and Support Programs Project VIP Empowering Justice Project HEAT Project O.A.S.I.S. 2 Work 2 It Alternative Solutions Day Services (6 Distinct Programs) Community Treatment Homes Kriya Program Treatment Resources and Individualized Living Supports (TRAILS) Teragy Program Regionalized Specialized Foster Care (RSFC) Bridges (Long Term Residential Program) Social and Interactive Development Program (S.A.I.D.) Supported Apartment Living (SAL) Milestones Program Empowering People in the Community (EPC) Diversity, Respect, Empowerment, Achievement, and More Program (D.R.E.A.& M.) Shift Staffed Homes (SSH) Transition Program Deaf Support Services 21 22 New Directions staff enjoying their volunteer work at the 2012 Opikihiwawin Pow wow Experiencing the amazing sights of the Opikihiwawin Pow wow 23 Endowment N Endowment fund Donor Thank you ew Directions would like to take this opportunity to thank our generous donors who have made gifts to our endowment fund. The purpose of the Endowment Fund is to provide funding for activities and supports that are most often out of reach for our participants. The New Directions Endowment Fund began in 2002 and is managed by The Winnipeg Foundation. They provide an annual distribution of income to New Directions. The principal remains invested with The Winnipeg Foundation. We would also like to thank The Winnipeg Foundation for providing matching grants to the fund. Participants from a variety of our programs benefited from the generosity of our endowment fund donors this past year. The requests for funds from our programs are as unique and varied as each participant. We have been able to contribute funds towards the construction of our transition home for youth, a weighted blanket to improve sensory needs, the experience of a cabin vacation at a Manitoba lake and an educational bursary for an individual transitioning from one of our youth programs. Whether large or small, these items and experiences have a profound and positive impact on the individuals who receive them. We are very grateful to all who have supported the Endowment Fund and wish to acknowledge the generosity of the follow donors: 24 Endowment FUND Donor List 2012-2013 Andrea Sokal Avison Young Commercial Real Estate Dale Kirk Dave Macpherson David Brand Dr. Alicia Ordóñez Dr. Carolyn Peters Dr. Charmayne Dubé Dr. Jennifer Frain and Dr. Matthew Decter Hogan Mullally and Meghan Nordman Wilton Mullally and friends Jamie McPetrie Judith Healy Lori Hunter Ross and Bette Jayne Taylor William Ian Anderson We apologize for any errors or omissions. “My 7-year old son, Wilton, who in lieu of gifts for his birthday, asked his friends to make a donation to a case that is important to him. Wilton’s uncle has been supported by New Directions for many years and we can personally attest to the vital role this organization plays in his life and community. We are very proud of Wilton, both for this generosity and unselfishness, but more importantly for the love, respect and patience he shows his uncle.” Hogan Mullally and Meghan Nordman (Wilton’s parents) 25 Story C “I Feel Good about Myself” indy has been part of D.R.E.A.&M. (Diversity, Respect, Empowerment, Achievement and More) for 10 years and enjoys coming to the day program five days a week because it is lots of fun. cindy’s Story “I have been with D.R.E.A.&M. since July 2003,” says Cindy, “I went to the Manitoba School for the Deaf with a lot of my friends and they are still here with me. We have a lot of fun here.” 26 D.R.E.A.&M. was launched in 2002 to provide day programming for a group of Deaf adult participants who were graduating from the Manitoba School for the Deaf. All the participants are involved in the Deaf community and shared a common language, American Sign Language. All the staff members are fluent in ASL and all programming is conducted in ASL. D.R.E.A.&M. offers a range of physical, recreational and leisure activities, nutrition and cooking classes, work experience, and life skills training. Cindy is a keen participant in all the activities, particularly the ones that involve sports and exercise. “I like to go to the gym at the Magnus Eliason Recreation Centre,” she says. “I like to use the rowing machine, the medicine ball, the weights, and the treadmill. I like a lot of sporting activities for a long life.” She says she also enjoys playing basketball and soccer, and goes swimming at the Cindy Klassen Recreation Centre. The work experience program is another of Cindy’s favourite activities. She volunteered delivering flyers at the Health Sciences Centre for several years, and did such a good job that for the past two years she has been receiving payments for her efforts. One of her goals in the program is to earn money, and she works hard to do that, and is always willing to take on an extra route to earn a bit of extra pocket money. “I like to have a balance in my life,...I feel good about myself. My spirit is at peace.” “I save my money because I want to buy a TV,” she explains. “I like The Sports Network and love to watch sports on TV. I like to watch hockey, basketball, soccer, tennis, volleyball, wrestling, lot of different sports.” She is an enthusiastic participant in the work experience program that D.R.E.A.&M. has in conjunction with The Forks. She enjoys working outdoors, sweeping and cleaning there. She also works at the program sweeping and mopping on Fridays to keep the space comfortable for her peers in the program. When she is not attending D.R.E.A.&M., Cindy enjoys spending time on Skype with her friend Nicole and on Facebook with some of her many friends and family members. “I like to have a balance in my life,” she says. “I feel good about myself. My spirit is at peace.” 27 28 EPC participant artwork Funders W Thanks to Funders e would like to acknowledge and thank our sustaining funders for their ongoing confidence in our work. They include the Province of Manitoba Departments; Family Services and Labour, Justice, Health, Children and Youth Opportunities, and Immigration and Multiculturalism. The Government of Canada Departments includes Public Safety Canada, Public Health Agency of Canada, and Human Resources and Skills Development Canada and Department of Justice. We continue to enjoy a very positive relationship with our major funders and appreciate their collaboration as well as their financial contributions. The WRHA, Manitoba Housing and Renewal Corporation, The Winnipeg Foundation, United Way, the Winnipeg School Division, and the Louis Riel, Pembina Trails and St. James School Divisions have assisted us with specific projects to meet community needs and we are most grateful for their ongoing support. The Winnipeg Regional Health Authority and Child and Family Services Authorities and Agencies have referred and supported individuals using our services. We apologize for any errors or omissions. (l to r), Dr. Jennifer Frain, Jennifer Partridge, The Winnipeg Foundation, Kerry Ryan, The Winnipeg Foundation 29 Supporters Thanks to Supporters Brigitte Goertzen Manitoba Public Insurance Crystal Clear Water Centre Manitoba Real Estate Foundation Dave Macpherson MTS Allstream Glenlawn Collegiate Nathan Steele Instabox Winnipeg Limited Peak of the Market Manitoba Liquor and Lotteries Poulins Manitoba Opera Project Echo Quick Transfer Rev. Ross and Bette Jayne Taylor Sergio Fernandes Seven Oaks School Division Susan Ennis Take Pride Winnipeg Winnipeg Jets – Ondrej Pavelec Youth in Philanthropy, Communities for Families We apologize for any errors or omissions. Thank You! 30 SAL staff happily sort a huge donation of new clothing from Project Echo 31 32 Artwork from a participant of Alternative Solutions Kriya program Employers Thanks to Employers A & W Restaurant Grace Hospital The Bay, St. Vital A Buck or Two Store Graffiti Gallery The Forks Aero Can Construction Greendell Group Home The Wave Car Wash Athlete’s World HMV Toad Hall Toys Bangkok Thai Restaurant Holiday Inn South Urban Planet Booster Juice IKEA Value Village Boston Pizza Kroy Tire Versatech/ImageAbility’s Canada Safeway Kushnir Vending Walmart City of Winnipeg – Brady Landfill Long and McQuade Music Winners Machray Daycare Winnipeg Pet Rescue City of Winnipeg – Waterworks Manitoba Indian Education Yours and Ours Child Care Dakota Foods Darcy’s Thrift Store Dollarama Extreme Pita Flyer Advantage Food Fare Genesis Construction Giant Tiger Goodwill Mark’s Work Warehouse We apologize for any errors or omissions. Montana’s Cookhouse MTS Iceplex Nairn Thrift Store Original Pancake House Papa George’s Restaurant Red Sun Gas Bar Shell Service Station Shoppers Drug Mart Sirens Thank You! Smitty’s Restaurant Sorrento’s Restaurant Stitches Subway Restaurants 33 Story T “It became like family” iffany would sometimes visit the Resources for Adolescent Parents (RAP) program with a friend who was in the program, so when she became pregnant herself, she knew exactly where to go. But being familiar with the Tiffany’s Story program didn’t necessarily make it easier for her to actually show up. 34 “It was so scary I wanted to call and say I changed my mind, I’m not coming.” Tiffany recalls. Seeing this confident, self-assured and accomplished young women today, it is hard to believe that she was once the shy, scared 16-year-old girl that she describes. Today she has her high school diploma, is completing a health care aide program at Robertson College, and is planning to continue her education at university, and a possible career in social work. After a few weeks at RAP, with a small group of 15 pregnant or parenting young women, she gradually became comfortable in the classroom, with a chance to learn in a relaxed setting. “It was a great support system,” Tiffany says. “It was good to talk to other people in the same position I was in. It was a safe environment. With the same people everyday, it became like your family.” RAP offers an off campus Gordon Bell High School classroom, as well as information on parenting, counseling, preparation for turning 18 and for post-secondary education and employment. The classroom component offers mandatory and elective high school credits as well as training in cooking and sewing, and information on nutrition. “I never used to eat healthy,” she recalls. “I didn’t know anything about nutrition before. I used to eat chips, slurpees and pizza every day.” Now she shops for fresh fruits and vegetables to provide good meals for herself and her two sons. Other than her academic courses, her favourite activity was moccasin making and other Aboriginal crafts, she says. Though she was the only non-Aboriginal participant in her class, her sons are Métis and she believes it is important to understand the teachings to pass on to her children. Today she has her high school diploma,...and is planning a possible career in social work. Tiffany set a plan for herself while she was at RAP, doing her homework everyday with her goal to complete her high school diploma, which she did at the Adult Education Centre (another Gordon Bell off campus program), graduating with honours as one of the first participants to graduate from RAP since it became a full time high school program. program, and keeping in touch with staff. “I have developed long term friendships here,” she says. “When I see a pregnant girl on the street, I say, you should go to RAP, it’s a great program.” She also developed her photography skills in the program. “I have always loved taking pictures, and here I learned how to take good pictures,” she says. Tiffany has been hired to photograph some of the New Directions Pow wows, RAP and Little Red Spirit Head Start Program graduates. She also secured a part-time job in a photography studio. RAP has become more than a school for Tiffany, and she continues to be involved, mentoring many of the young women who have followed her into the 35 Served Persons/ Families Served Alternative Solutions Bridges 75 Community Treatment Centres 36 D.E.A.F. Support Services 30 Empowering People in the Community (EPC) 128 Interagency Fetal Alcohol Spectrum Disorder 68 Families Affected by Sexual Assault 134 Family Therapy 256 Opikihiwawin 327 Parenting Centre 350 Resources for Adolescent Parents 54 Shift-Staffed Homes 48 Supported Apartment Living 91 Training Resources for Youth 194 Transition, Education and Resources for Females 113 Treatment Resources and Individualized Living Supports: Regional Specialized Foster Care Program 36 146 45 48 New Directions staff volunteer for cooking detail at the Opikihiwawin Pow wow at Camp Amisk 37 Service O Years of Service Recognition n November 13th 2012, Allie Boardman, Program Manager of four New Directions Community Treatment Homes was recognized for her 45 years of service to New Directions. Allie and four of her staff who were also celebrating milestones were treated to a special presentation from the boys of the St. Michael and Wakopa Homes. They wrote and performed the song “You Have Made a Difference” and delivered moving and heartfelt speeches about each of the staff. ”Allie has inspired me to be the person who I am today. Allie will leave a legacy behind that will inspire us all and leave us willing to step into her shoes. We will continue her legacy by moving forward not backward because planning for the future is the ultimate goal for all kids that step 38 through these doors of New Directions to be successful. Allie had a remarkable impact, and we celebrate her contributions.” In recognition of Allie’s 45 years of incredible service New Directions announced the creation of the Allie Boardman Education Bursary. This $1000 bursary will be awarded each spring to a youth transitioning from a Children’s Treatment Centre and entering an educational or job training program (a University, College or Trade School). If no youth from the CTCs are eligible in a given year the bursary will be open to candidates form New Directions’ other youthserving programs. “My proudest accomplishment has to be St. Michaels and Wakopa. It has been an absolute honour to watch the St. Michaels boys, who I have known since they were 8 years old, grow. These cute little troubled kids have overcome the many obstacles in their lives and have grown into successful adolescents. The Wakopa boys are also continuing their life journeys with us and are growing and achieving their goals. As they continue their journey I know they will be successful. As I have told the St. Michaels boys – they have allowed me to live my dream.” – Allie Boardman Allie Boardman and colleagues celebrate (back l to r) Dr. Alicia Ordóñez, Ryan Debling (10 years), (front l to r) Allie Boardman (45 years), Debbie Hartness (35 years), Carol Williams (35 years) Missing: Lea Ingelbeen (30 years) 39 Service YEARS OF SERVICE HONOREES 45 Years Allie Boardman 35 Years Debbie Hartness Carol Williams 25 Years Brigitte Goertzen 30 Years Lea Ingelbeen 15 Years Paul Kryminski Kevin Harder Kenneth Ward Cyndi Schotchenko 10 Years Martin Armstrong Adam Shakespeare Barb Greenham Ryan Debling Patti Jensen Mona Henderson Dave Suttorp Cathie Gold Michelle Watson 40 David McCrea Graham Atnip Kevin Walsh Jennifer Richardson Theresa Price 5 Years Jon MacEwan Virgil Pauls Maureen Outhwaite Lamar McGriggs Pete Kennedy Justin Ducharme Randi McNabb Melissa Pilz Lynette Price Russ Waywood Laura Williams Dianne Baker Dawn Ditchfield Murielle Carrière Sharon Stadnick Christian Titzer Jennifer Hume Alicia Ordóñez Miranda Sawatsky Simon Yee Amy Mazur Bobbi Morin Gary McGhee Casual Employees 25 Years Brian Neil 10 Years Joe Winnemuller Cordula Gacutan Deborah Lorteau 5 Years Abubakarr Kamara Kwarteng Oduro Gail Prevost Ruth Provitina Mayling Morgan Sherry Clark Donna Johnson Marlene Groening Stephanie Baxter Cecile Keeley Deborah Paul New Directions staff cheer on The Successmakers Choir at one of their public appearances 41 42 Artwork from a participant of Shift Staffed Homes in Portage la Prairie Financial O Treasurer’s Report n behalf of the Finance Committee, I am pleased to present the financial statements of New Directions for Children, Youth, Adults and Families for the year ended March 31, 2013. This year was likely the most challenging of all the years I have been serving as Treasurer, as there was increasing pressure from the funders to reduce our grants, per diems and other sources of funding. At the same time, costs were increasing with respect to renovations and other project costs. Despite all of this, the organization still managed to end the year with a small surplus. The effective financial management of such a large organization is a team effort. The management in all functions, along with the financial management team led by Jennifer Hume and the overall leadership of the organization led by Jennifer Frain all deserve the collective kudos for the financial results. I would also like to extend my thanks to the Board and the Finance Committee for their assistance and valuable input relating to financial matters. Their active participation in all the financial matters of the organization is greatly appreciated. I have immensely enjoyed my time with New Directions; it’s been an honor working with the current and past board members and staff. Respectfully submitted, Brian Janzen Treasurer 43 Independent Auditor’s Report To th e Members of New Dir ec tions for Childr en, You th , A du lts and Families In c. We have audited the accompanying financial statements of New Directions for Children, Youth, Adults and Families Inc., which comprise the balance sheets as at March 31, 2013, March 31, 2012 and April 1, 2011 and the statements of revenues and expenses for the years ended March 31, 2013 and March 31, 2012, and the related notes, which comprise a summary of significant accounting policies and other explanatory information. Management’s resp onsib ility for the financ ial statement s Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian accounting standards for not-for-profit organizations, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. Au di tor’s resp onsi bi lity Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with Canadian generally accepted auditing standards. Those standards require that we comply with ethical requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial statements. The procedures selected depend on the auditor’s judgment, including the assessment of the risks of material misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation and fair presentation of the financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that the audit evidence we have obtained in our audits is sufficient and appropriate to provide a basis for our audit opinion. Op i ni on In our opinion, the financial statements present fairly, in all material respects, the financial position of New Directions for Children, Youth, Adults and Families Inc. as at March 31, 2013, March 31, 2012 and April 1, 2011 and the results of its operations and its cash flows for the years ended March 31, 2013 and March 31, 2012 in accordance with Canadian accounting standards for not-for-profit organizations. Chartered Accountants Winnipeg, Manitoba May 30, 2013 “PricewaterhouseCoopers” refers to PricewaterhouseCoopers LLP, an Ontario limited liability partnership, or as the context requires, the PricewaterhouseCoopers global network or other member firms of the network, each of which is a separate and independent legal entity. 44 Balance Sheets M ar c h 31 2013 $ M ar c h 31 2012 $ a p ril 1 2011 $ A ssets Current assets Cash 1,249,131 688,290 725,851 Accounts receivable 2,438,776 2,882,463 2,324,885 184,470 147,602 189,699 3,872,377 3,718,355 3,240,435 Capital assets (note 4) 8,207,371 5,840,691 4,421,205 51,556 68,084 93,795 12,131,304 9,627,130 7,755,435 Accounts payable 1,423,769 1,237,074 954,653 Accrued vacation pay Prepaid expenses Intangible Assets (note 5) Li abi l i ti es Current liabilities 1,021,860 902,533 831,982 Deferred contributions (note 6) 381,772 394,545 114,915 Deferred tenant inducements 508,910 426,937 431,331 Working capital advances - Province of Manitoba (note 7) 1,040,695 1,040,695 1,040,695 Current portion of long-term debt (note 8) 153,670 208,189 116,712 4,530,676 3,577,451 4,209,973 1,885,672 3,490,288 1,801,828 254,287 – – Forgivable loan (note 9) 1,285,568 1,274,635 – 9,647,982 7,370,280 5,292,116 3,242,238 2,540,279 2,596,460 Long-term debt (note 8) Other long-term liabilities Net A ssets Net assets invested in capital assets Net assets internally restricted (note 10) Unrestricted net deficit 499,173 (1,258,089) 475,936 454,880 (759,365) (588,021) 2,483,322 2,256,850 2,463,319 12,131,304 9,627,130 7,755,435 Approved by the board of Directors __________________________________Director __________________________________Director The accompanying notes are an integral part of these financial statements. 45 Statements of Revenues and Expenses for the Years ended march 31, 2013 and march 31, 2012 2013 $ 2012 $ Revenues Government of Canada Province of Manitoba (note 11) Child and Family Services Authorities/Agencies United Way of Winnipeg Other 520,891 560,852 35,827,260 31,558,402 6,476,997 5,927,783 102,448 102,408 736,792 576,317 43,664,388 38,725,762 43,437,916 38,932,231 Expenses Operating expenses (Schedule) Excess (deficiency) of revenues over expenses The accompanying notes are an integral part of these financial statements. 46 226,472 (206,469) Statements of Changes in Net Assets for the Years ended march 31, 2013 and march 31, 2012 2013 2012 Internally Invested in restricted capital assets (note 9) Unrestricted $ $ $ Total $ Total $ Balance - Beginning of year 2,540,279 475,936 (759,365) 2,256,850 2,463,319 Excess (deficiency) of revenues over expenses 226,472 226,472 (206,469) Amortization 530,794 – – (530,794) – Internally imposed restrictions transferred to fund operations – (100,541) 100,541 – – Internally imposed restrictions transferred to unrestricted net assets – (1,695) 1,695 – – Investment in capital assets (see below) 1,232,753 (73,527) (1,159,226) – – 199,000 – – Internally imposed restrictions Balance - End of year – 3,242,238 (199,000) 499,173 (1,258,089) 2,483,322 2,256,850 Investment in capital assets consists of Purchase of capital assets Net mortgage and forgivable loan proceeds 2,880,947 (73,527) (2,807,420) (1,648,194) 1,232,753 – 1,648,194 (73,527) (1,159,226) The accompanying notes are an integral part of these financial statements. 47 Statements of Cash flows for the Years ended march 31, 2013 and march 31, 2012 2013 $ 2012 $ 226,472 (206,469) Amortization 530,794 430,003 Other long-term liabilities 254,287 – 1,011,553 233,534 782,041 112,727 1,793,594 336,261 Ca sh p rovi ded by (u s ed in) Operating activities Excess (deficiency) of revenues over expenses Item not affecting cash Changes in non-cash working capital components Investing activities Purchase of capital assets and intangible assets (2,880,947) (1,823,778) Financing activities Mortgage proceeds Mortgage principal repayments Forgivable loan proceeds (256,539) 296,900 (121,579) 10,933 1,274,635 1,648,194 1,449,956 Net increase (decrease) in cash during the year 560,841 Cash - Beginning of year 688,290 725,851 1,249,131 688,290 Cash - End of year 48 1,893,800 (37,561) Notes to financial statements march 31, 2013 1. Organi zat i on New Directions for Children, Youth, Adults and Families Inc. (“New Directions”) is a private, not-for-profit organization offering services that contribute to the well-being of children, youth, adults, families and their communities. New Directions receives a majority of its revenue from grant funding and per diem payments from Manitoba Family Services and Consumer Affairs, Manitoba Education, Manitoba Healthy Living, Youth and Seniors, and Child and Family Services Authorities/Agencies. New Directions is a registered charity under the provisions of the Income Tax Act of Canada. 2. Ba si s of p resentation and adoption of ASNPO Effective April 1, 2012, New Directions elected to adopt Canadian accounting standards for not-for-profit organizations (“ASNPO”) as issued by the Canadian Accounting Standards Board. The accounting policies selected under this framework have been applied consistently and retrospectively as if these policies had always been in effect. New Directions has not utilized any transitional exemptions on the adoption of ASNPO. There were no adjustments to the statement of financial position or the statements of operations, changes in net assets and cash flows. 3. Si gni fi cant accou nt ing polic ies Basis of accounting The ongoing operations of New Directions are dependent on continued financial support at adequate levels from the Manitoba Government. These financial statements are prepared on the basis that this support will continue and that New Directions will be able to realize its assets and discharge its liabilities in the ordinary course of business. Capital assets Capital assets are initially recorded at cost and are amortized 50% in the year of purchase. Amortization is provided using the straight‑line method over estimated useful lives as follows: Buildings Computer equipment Furniture and equipment Leasehold improvements Vehicles 25 years straight-line 5 years straight-line 10 years straight-line over the life of the lease 5 years straight-line Intangible assets Intangible assets are initially recorded at cost and are amortized 50% in the year of purchase. Amortization is provided using the straight-line method over estimated useful lives as follows: Computer software 5 years straight-line Deferred contributions Deferred contributions represent operating funding received in the current period related to projects to be carried out in subsequent periods. Deferred tenant inducements The benefit of tenant inducements is accounted for as a reduction of rental expense over the term of the lease. 49 Revenue recognition New Directions follows the deferral method of accounting for contributions. Restricted contributions are recognized as revenue in the year in which the related expenses are incurred. Unrestricted contributions are recognized as revenues when received or receivable if the amount to be received can be reasonably estimated and collection is reasonably assured. The forgivable loan will be amortized over the life of the underlying asset when construction is complete, the shelter is put into use, and the final holdback is released. Contributed services Contributed services are recorded at their fair value. Government assistance Funds received from the Government in the form of grants or forgivable loans are expensed if related to non-capital expenditures or amortized over the life of the underlying asset if related to capital expenditures. Financial instruments Financial assets and financial liabilities are initially recognized at fair value and their subsequent measurement is dependent on their classification as described below. Their classification depends on the purpose for which the financial instruments were acquired or issued, their characteristics and New Directions’ designation of such instruments. Classification Cash Accounts receivable Accounts payable Working capital advances Long-term debt Held for trading Loans and receivables Other financial liabilities Other financial liabilities Other financial liabilities Held for trading Held for trading financial assets are financial assets typically acquired for resale prior to maturity or that are designated as held for trading. They are measured at fair value at the balance sheet date. Fair value fluctuations including interest earned, interest accrued, gains and losses realized on disposal and unrealized gains and losses are included in the statement of operations. Loans and receivables Financial assets classified as loans and receivables are initially recorded at fair value and subsequently measured at amortized cost using the effective interest method. A provision for impairment is established when there is objective evidence that the loans and receivables are impaired and the impairment is other than temporary. Available for sale Financial assets classified as available for sale are measured at fair value with periodic changes in fair value recognized in net assets until realized, at which time the accumulated gain or losses are reclassified into the statement of revenues and expenses. New Directions does not currently hold any available for sale instruments. Other financial liabilities Other financial liabilities are initially recorded at fair value and subsequently measured at amortized cost using the effective interest method. 50 Use of estimates The preparation of financial statements in accordance with Canadian generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingencies at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from these estimates. 4. Ca p i ta l assets 2013 2012 Accumulated Cost amortization $ $ Net $ Net $ Land 1,406,300 – 1,406,300 917,196 Buildings 6,722,216 1,331,219 5,390,997 3,642,520 933,409 803,611 129,798 108,966 Furniture and equipment 1,187,751 793,596 394,155 303,617 Leasehold improvements 2,249,829 1,363,708 886,121 868,392 40,691 40,691 – – 12,540,196 4,332,825 8,207,371 5,840,691 2013 2012 Accumulated Cost amortization $ $ Net $ Net $ 51,556 68,084 2013 $ 2012 $ Computer equipment Vehicles 5. Intan gi bl e assets Computer software 138,751 87,195 6. D eferred contri butions Balance - beginning of year 394,545 114,915 Add: Amount received in the current year relating to future projects 3,305,593 2,432,996 Less: Amount recognized as revenue in the current year (3,318,366) (2,153,366) Balance - end of year 381,772 394,545 7. Worki ng cap i ta l advan c es - Pr ov inc e of Man itoba There are no terms of repayment for working capital advances from the Province of Manitoba. 51 8. Long-term debt 2013 $ 2012 $ 305,208 316,696 68,915 71,660 38,659 42,321 12,033 15,009 6,770 9,773 223,437 232,429 155,109 161,831 352,071 365,833 287,042 298,432 208,028 216,141 1,657,272 1,730,125 Steinbach Credit Union Limited 4.65% fixed rate mortgage, repayable in monthly instalments of $2,160 including principal and interest, due June 30, 2014; this mortgage is secured by Gilia Drive, Merrill Crescent, Sharp Boulevard, Greendell Avenue, Kings Drive, Kilkenny Drive, Spruce Street, and Cheriton Avenue properties Culross Bay 4.35% fixed rate mortgage, repayable in monthly instalments of $481 including principal and interest, due February 1, 2015 Sanderson Avenue 3.70% fixed rate mortgage, repayable in monthly instalments of $429 including principal and interest, due January 1, 2017 Waverley Street 4.00% fixed rate mortgage, repayable in monthly instalments of $293 including principal and interest, due November 1, 2016 Dexter Street 4.35% fixed rate mortgage, repayable in monthly instalments of $281 including principal and interest, due May 1, 2015 Wakopa Street 4.35% fixed rate mortgage, repayable in monthly instalments of $1,568 including principal and interest, due February 1, 2015 Belcourt Bay 4.10% fixed rate mortgage, repayable in monthly instalments of $1,101 including principal and interest, due June 1, 2014 Aspen Glen 4.35% fixed rate mortgage, repayable in monthly instalments of $2,436 including principal and interest, due May 1, 2015 Bonner 3.90% fixed rate mortgage, repayable in monthly instalments of $1,893 including principal and interest, due September 1, 2015 Carroll 3.80% fixed rate mortgage, repayable in monthly instalments of $1,342 including principal and interest, due January 1, 2016 Carried forward 52 Brought forward 2013 $ 2012 $ 1,657,272 1,730,125 227,447 235,809 123,686 127,927 299,837 – 245,940 – 262,061 – 268,183 – 283,859 – 362,836 – 3,731,121 2,093,861 Steinbach Credit Union Limited Costello 3.70% fixed rate mortgage, repayable in monthly instalments of $1,405 including principal and interest, due December 1, 2016 St. Michael 3.50% fixed rate mortgage, repayable in monthly instalments of $735 including principal and interest, due June 1, 2017 Charing Cross 3.50% fixed rate mortgage, repayable in monthly instalments of $1,794 including principal and interest, due May 1, 2017 Peters 3.25% fixed rate mortgage, repayable in monthly instalments of $1,566 including principal and interest, due June 1, 2017 Astbury 3.25% fixed rate mortgage, repayable in monthly instalments of $1,435 including principal and interest, due June 1, 2017 Burns 3.25% fixed rate mortgage, repayable in monthly instalments of $1,557 including principal and interest, due July 1, 2017 Brookside 3.25% fixed rate mortgage, repayable in monthly instalments of $1,642 including principal and interest, due August 1, 2017 Beaverbrook 3.25% fixed rate mortgage, repayable in monthly instalments of $2,100 including principal and interest, due September 1, 2017 Less: Current portion (153,670) 3,577,451 (208,189) 1,885,672 The long-term debt is secured by registered charges against each of the respective properties. 53 The principal payments required in each of the next five years are as follows: $ Year ending March 31, 2013 153,670 2014 849,075 2015 868,610 2016 307,502 2017 1,552,264 3,731,121 9. Forgi vabl e l oan During the year ended March 31, 2012, New Directions entered into an agreement with the Manitoba Housing and Renewal Corporation (MHRC) to fund the construction of a shelter for sexually exploited youth. Terms of the forgivable loan include monthly payments of $7,142, bearing no interest and secured by a demand mortgage of the land the shelter is based on. The terms of the agreement state that the loan will be forgiven on a monthly basis for every month that the shelter operates as its intended purpose. Prior to expiration of the term, if the land or shelter is leased, sold, conveyed or transferred in whole or in part, to anyone without obtaining prior written approval from MHRC, the full amount of the MHRC loan then outstanding and unpaid becomes immediately payable. As at March 31, 2013, the outstanding amount was $1,285,568. 2013 $ Balance - beginning of year Add: Proceeds received in the current year Balance - end of year 2012 $ 1,274,635 – 10,933 1,274,635 1,285,568 1,274,635 At March 31, 2013 the terms of the agreement with MHRC were met and the holdback was released to New Directions. 10. Net assets i nterna lly r estr ic ted Balance - Beginning of year Expenditure of prior internally imposed restricted net assets Through general operations Through purchase of capital assets Transferred to unrestricted net assets Internally imposed restrictions - current year Operations Renovations of community facilities and furnishings Capital Capital additions Balance - End of year 54 $ $ 475,936 (100,541) (73,527) (1,695) (175,763) 300,173 149,000 50,000 499,173 Balance - End of year Current year Operations Capital 149,000 50,000 199,000 Prior year Operations Capital 289,278 10,895 300,173 499,173 11. Provi nce of Manitoba r ev enues The major provincial government funding sources are as follows: Manitoba Family Services and Labour Child and Family Services Division Manitoba Family Services and Labour Services for Persons with Disabilities Division Manitoba Family Services and Labour - Special Needs Manitoba Education - Training Resources for Youth Manitoba Education - Youth NOW Winnipeg Regional Health Authority Manitoba Justice Manitoba Children and Youth Opportunities - Healthy Child Manitoba General 2013 $ 2012 $ 7,079,870 6,611,041 22,219,384 19,220,940 899,699 894,393 1,269,388 970,484 92,660 265,817 1,791,234 1,462,957 462,200 456,903 107,649 108,368 1,905,176 1,567,499 35,827,260 31,558,402 55 12. Commi tments The future minimum lease payments under the operating leases for office space, office equipment, and vehicles are as follows: $ Year ending March 31, 2014 1,565,491 2015 1,494,001 2016 874,540 2017 384,571 2018 392,138 Thereafter 1,858,236 New Directions has a $1,000,000 operating line of credit with the Steinbach Credit Union Limited which was not utilized at March 31, 2013, bearing interest at prime plus 1.0%. 13. Emp l oyee p ensi on plan s New Directions has a defined contribution plan providing pension benefits to most of its employees. The expense for the year is $638,192 (2012 - $607,013). 14. Government remittanc es Government remittances consist of amounts (such as payroll withholding taxes) required to be paid to government authorities and are recognized when the amounts become due. In respect of government remittances, $254,000 (2012 -$209,000) is included within accounts payable. 15. Fi nanci al i nstru ment s Interest rate risk Interest rate risk refers to the adverse consequences of interest rate changes in New Directions’ cash flows, financial position and expenses. This risk arises from differences in the timing and amount of cash flows related to New Directions’ liabilities. This risk is not significant to New Directions as all of the debt is at fixed rate terms. Credit risk Credit risk is the risk that a financial loss could arise from a counterparty not being able to meet its obligations. New Directions’ financial assets that are exposed to credit risk consist of accounts receivable. New Directions performs regular assessments on the collectibility of its accounts receivable. This risk is not significant to New Directions as substantially all of the receivables are from the government. 56 Schedules of Operating expenses Contributing writers: Wayne Drury, Lori Hunter Photography: Ebonie Klassen Photography – pages 5, 6, 10, 24 and 30 Graphic design: Flamingo Design for the Years ended march 31, 2013 and march 31, 2012 2013 $ 2012 $ Advertising Amortization Bad debt Clothing Data processing Endowment fund Evaluation Food Grooming Household Insurance Internal and external relations Interest and service charges Bank Mortgage Internet Interpreting services Janitorial Laundry Lease Medical, dental and optical Memberships and subscriptions Miscellaneous expense Office supplies, postage and printing Participant activities and program material Participant accommodation Participant living expenses Professional fees Repairs and maintenance Salaries and service fees Salary benefits School supplies Special programs Staff education Taxes Telephone Transportation Travel Utilities 18,056 530,794 51,492 31,489 34,303 9,581 418 366,215 3,469 16,447 101,665 46,558 30,979 430,003 10,080 25,224 30,916 3,353 770 300,956 2,538 11,848 83,921 43,300 17,170 121,097 51,999 18,495 126,353 7,337 1,482,970 8,504 14,055 26,724 272,551 567,313 5,656 1,058,118 228,306 476,602 32,458,345 3,737,246 12,500 57,300 76,876 84,355 224,587 838,962 113,032 140,976 15,275 82,972 40,586 31,658 89,304 3,845 1,374,627 9,434 17,288 15,852 269,322 578,630 175 981,425 139,653 592,132 29,342,761 3,053,579 9,747 43,102 97,455 69,093 221,882 666,060 93,995 118,491 Total operating expenses 43,437,916 38,932,231 The accompanying notes are an integral part of these financial statements. 400-491 Portage Avenue Winnipeg, Manitoba R3B 2E4 Voice: 204.786.7051 TTY: 204.774.8541 newdirections.mb.ca Fax: 204.774.6468