ccsyr 2004 annual report - Catholic Community Services of York

CCSYR 2011-2012 Annual Report
ANNUAL REPORT 2011-2012
CCSYR
CCSYR
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CCSYR 2011-2012 Annual Report
Our Locations
A.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Regional Municipality of York
Richmond Hill - Main Office
Markham North Welcome Centre
Markham South Welcome Centre
Newmarket Welcome Centre
Richmond Hill Welcome Centre
Vaughan Welcome Centre
SEPYR－St. Joseph The Worker Catholic School
Reception Centre - Markham District School Board
Reception Centre - Catholic School Board
St. John Chrysostom Parish
11. Family Hearth Centre of Pefferlaw
12. Georgina Medical Clinic
13. Ontario Early Years Centre, Markham
14. Ontario Early Years Centre, Newmarket
15. Ontario Early Years Centre, Richmond Hill
16. Ontario Early Years Centre, Thornhill
17. Ontario Early Years Centre, Woodbridge
18. Richmond Hill Central Library
19. Maple Library
20. Maple Outreach Office
21. Angus Glen Library
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CCSYR 2011-2012 Annual Report
Contents
Locations
Mission Statement ____________________________________________________________
Message to the Community - from the Board President and the Executive Director ____
Human Resources Committee Report ____________________________________________
Treasurer’s Report ____________________________________________________________
Independent Auditor’s Report /Financial Statements ______________________________
Service Reports, Testimonials & Service Data ____________________________________
Organization Chart ___________________________________________________________
Our Team
__________________________________________________________________
Special Thanks _______________________________________________________________
Photo Gallery _________________________________________________________________
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15-16
17-19
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Catholic Community Services of York Region (“CCSYR”) was incorporated in 1980 to address the
social needs of the rapidly expanding communities of York Region. Its commitment to offer quality
services consonant with Catholic social justice principles to all peoples in York Region is reflected in its
Values, Vision and Mission Statement.
Mission Statement
The mission of Catholic Community Services of York Region is to serve, within the Catholic social justice
tradition, the diverse needs of individuals, families and communities by providing a broad array of programs
and services to help them reach their potential.
Vision Statement
We envision that Catholic Community Services of York Region will be recognized as the leading
community-based agency in York Region.
Values Statement
Respect
We acknowledge and accept the inherent dignity and rights of every individual.
Compassion
We believe in serving all people from diverse communities with sensitivity and caring.
Accountability
We accept responsibility to provide service excellence and to act with integrity, in every encounter
with our colleagues, clients, funders and other stakeholders .
Collaboration
We believe in a spirit of collaboration and cooperation within our agency and with other organizations
To meet the needs of the communities we serve.
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CCSYR 2011-2012 Annual Report
MESSAGE TO THE COMMUNITY
(From the Board President and Executive Director)
The year ending March 31, 2012 has been another positive year for Catholic Community Services of York Region (CCSYR),
thanks to our dedicated staff, volunteers and our service partners. They allowed the agency to provide the best possible client
experience. During the past twelve months, CCSYR’s Counselling and Family Life Education team saw an increase in service
delivery outcomes over the previous year. Individual, Couple & Family Counseling attendance was up by 8 %. Family Life
Education Group session attendance was up by 20%, while the number of Group programs was up by 5 %. Based on our selfreported outcomes which assist our staff with the quality improvement (CQI) process, 71.5 % of our counseling clients
responded that their situation was “better” or “a lot better” after six sessions. In the area of Women’s groups, the outcome was
at 88 %, while Fathers’ Groups and the Parents Groups were at 78.8 % and 81.8 % respectively. The continued financial
support from Catholic Charities of the Archdiocese of Toronto, through the ShareLife campaign, allowed CCSYR and three
other service providers, namely Rose of Sharon, Blue Hills Child and Family Centre, and Addiction Services for York Region,
to serve the residents of Vaughn. Another collaborative funded by the Catholic Charities ShareLife campaign is the El
Sembrador, an outreach program with the Parish Social Ministries of St. Elizabeth Seton, St. John Chrysostom, and Holy Martyrs
of Japan. It was run by social ministry volunteers and organized a series of activities for migrant seasonal workers from
Mexico & the Caribbean working in the Bradford, Holland Marsh, and Keswick areas.
CCSYR is the Settlement Services delivery provider in all five Welcome Centre Immigrant Services locations - in Markham
North, Markham South, Newmarket, Vaughan and Richmond Hill. The Agency also provides settlement services in schools
for both the Public and the Separate School Boards, as well as in the libraries throughout the Region of York. Our dedicated
and tireless staff from both the Settlement and the Family Counseling groups continue to deliver outstanding services despite
the constant challenges they face.
This year, a new program called Integration Network replaced the old HOST program. This program delivers services to
groups instead of to individuals, and early results indicate that it is achieving great outcomes.
CCSYR’s staffing level to March 31, 2012 increased by almost 5 % to 77 full time equivalents. As you review this annual report
we believe that you will be impressed by the agency’s results as shown in the testimonials of clients from each of our service
areas. These results build capacity in our community by affecting change in York Region, one neighbourhood at a time. With
assistance from the Aurora Consulting Group, the Board, staff, volunteers, clients and community stakeholders, we will be
rolling out our new 5-year strategic plan in 2012.
Finally, with a heavy heart, we bid goodbye to an outstanding leader and friend, Fern Goncalves. Fern served in the CCSYR
Board for eight solid years, the last 4 of which as its President. The departures of Ciscily Winkler, a tireless board member, and
Frank Montemarano, our able past Treasurer, equally sadden us. These three Board members witnessed CCSYR grow from
having an annual budget of $1.9 million in 2003 to $4.9 million by March 31, 2012, a whopping 158% increase. We recognize all
three of you for your leadership and vision as you guided CCSYR through these growth times. We would also like to thank
our remaining board members: Nieves Lazaro, Yvette Daou-Yacoub, Matthew Thenganatt, Gary M. A. Thompson, Jeremy
Hill, Lori Tarantini, Maureen Meehan and Geny Toribio for their continued service and support of our programs. Without
their valuable input and guidance, CCSYR would not be where it is today. On a personal note I would like to extend a very
heartfelt “well done” to Geny for his professionalism, wisdom and leadership during this past year.
We would be remiss if we did not acknowledge our valuable funders and community investors: Citizenship and Immigration
Canada, Ministry of Citizenship and Immigration, Catholic Charities, York Region’s Community Development Investment
Fund, The United Way of York Region, Ontario Trillium Foundation, The Town of Richmond Hill and our private
donors/investors in humanity.
Robert J. Hickey
Executive Director
Eugenio Toribio
President, Board of Directors
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CCSYR 2011-2012 Annual Report
HUMAN RESOURCES COMMITTEE REPORT
The committee consists of Fern Goncalves, Jeremy Hill and Maureen Meehan and as usual was very busy
throughout the year. The project that commenced in 2010 to evaluate and update our existing job
descriptions continued to be the focus this year and is scheduled to be finished by the first quarter of
2012. The committee’s next task is to review our policy and procedures to ensure that we keep pace with
legislation and our funders requirements.
I would like to take this time to THANK all the staff of CCSYR for their outstanding commitment to our
agency and most importantly to our clients. Further, a special thank you to Vangie Mendoza for her
organization and keeping us on tract. Lastly, to my fellow board members and committee members
Jeremy Hill and Maureen Meehan for their commitment and valued input during the past year.
Fern Goncalves
Chair, Human Resources Committee
TREASURER’S REPORT
Fiscal 2011-12 was another successful year for Catholic Community Services of York Region (CCSYR).
Our funders, Catholic Charities - ShareLife, Citizenship and Immigration Canada, Ministry of Citizenship
and Immigration, The Ontario Trillium Foundation, The United Way of York Region and York Region
through the Community Investment Development Fund entrusted us with $5.9 million dollars to
continue to provide valuable professional services in Family Counseling, Family Life Education and Job
Skills Workshops, Settlement services in the Schools, in the Libraries, in the five York Region Welcome
Centre Immigrant Service locations including the Richmond Hill Welcome Centre. Our valuable
dedicated staff and volunteers also raised funds in order that we met all our financial obligations and
generated a modest surplus.
The Board of Directors of CCSYR overseas and monitors the financial affairs of the agency by diligently
reviewing and analyzing the monthly financial reports. It is gratifying to report that CCSYR was not
only able to conduct all its operations prudently; we also managed to add another small amount to the
reserve fund for emergencies. I would like to take this opportunity to THANK the Finance Team, Santok
Visavadia and her assistant Tomoko Semba for controlling our costs and maintaining our financial
systems in good order according to Generally Accepted Accounting Principles (GAAP).
Matthew Thenganatt
Treasurer, Board of Directors
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CCSYR 2011-2012 Annual Report
INDEPENDENT AUDITORS’ REPORT
To the Board of Directors of Catholic Community Services of York Region,
Report on the Financial Statements
We have audited the accompanying financial statements of Catholic Community Services of York Region, which comprise the
statement of financial position as at March 31, 2012, and the statements of operations, changes in net assets and cash flows
for the year then ended, and a summary of significant accounting policies and other explanatory information.
Management’s Responsibility for the Financial Statements
Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian
generally accepted accounting principles, and for such internal control as management determines is necessary to enable the
preparation of financial statements that are free from material misstatement, whether due to fraud or error.
Auditors’ Responsibility
Our responsibility is to express an opinion on these financial statements based on our audit. We conducted our audit in
accordance with Canadian generally accepted auditing standards. Those standards require that we comply with ethical
requirements and plan and perform the audit to obtain reasonable assurance about whether the financial statements are free
from material misstatement.
An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial
statements. The procedures selected depend on the auditor's judgment, including the assessment of the risks of material
misstatement of the financial statements, whether due to fraud or error. In making those risk assessments, the auditor
considers internal control relevant to the entity's preparation and fair presentation of the financial statements in order to design
audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the
effectiveness of the entity's internal control. An audit also includes evaluating the appropriateness of accounting policies used
and the reasonableness of accounting estimates made by management, as well as evaluating the overall presentation of the
financial statements.
Basis for Qualified Opinion
In common with many charitable organizations, the organization derives revenue from donations and fundraising, the
completeness of which is not susceptible of satisfactory audit verification. Accordingly, our verification of these revenues was
limited to the amounts recorded in the records of the organization and we were not able to determine whether any adjustments
might be necessary to donation and fundraising revenues, excess of revenues over expenses and unrestricted net assets.
Qualified Opinion
In our opinion, except for the effects of the matter described in the Basis for Qualified Opinion paragraph, these financial
statements present fairly, in all material respects, the financial position of Catholic Community Services of York Region as at
March 31, 2012, and its financial performance and its cash flows for the year then ended in accordance with Canadian
generally accepted accounting principles.
Chartered Accountants, Licensed Public Accountants
MARKHAM, CANADA
June 12, 2012.
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CCSYR 2011-2012 Annual Report
STATEMENT OF FINANCIAL POSITION
CATHOLIC COMMUNITY SERVICES OF YORK REGION
STATEMENT OF FINANCIAL POSITION
AS AT MARCH 31, 2012
2012
2011
ASSETS
CURRENT
Cash
Investments
Grants and other receivables
Prepaid expenses
INTERNALLY RESTRICTED FUNDS
CAPITAL ASSETS
$13,044
644,543
93,587
751,174
$ 46,876
13,494
624,761
93,301
778,432
253,793
2,466,566
$ 3,471,533
203,378
2,803,767
$ 3,785,577
LIABILITIES
CURRENT
Operating loan
Accounts payable and accrued liabilities
Deferred contributions
DEFERRED CAPITAL CONTRIBUTIONS
NET ASSETS
Invested in capital assets
Internally restricted
Unrestricted
$ 28,972
351,722
193,254
573,948
$364,296
219,186
583,482
2,453,219
3,027,167
2,782,991
3,366,473
13,347
253,793
177,226
444,366
20,776
203,378
194,950
419,104
$ 3,471,533
$ 3,785,577
See accompanying notes to financial statements.
Approved by the Board:
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CCSYR 2011-2012 Annual Report
STATEMENT OF OPERATIONS
CATHOLIC COMMUNITY SERVICES OF YORK REGION
STATEMENT OF OPERATIONS
YEAR ENDED MARCH 31, 2012
2012
2011
Reserve
General
REVENUE
Citizenship and Immigration Canada
Catholic Charities
Amortization of deferred capital contributions
Ministry of Citizenship and Immigration Services - NSP
The Regional Municipality of York
United Way
Ontario Trillium Foundation
Fundraising
Counselling
Other
Program fees
Public Safety Canada
EXPENSES
Salaries and wages
Building occupancy
Employees' benefits
Amortization of capital assets
Office
Community programs
Office equipment
HST/GST expense
Contract services
Printing and publications
Transportation
Training and education
Professional fees
Fundraising
EXCESS OF REVENUE OVER EXPENSES
Fund
Total
Total
$ 4,844,683
427,450
396,453
178,400
115,953
104,450
75,000
49,064
47,508
5,146
368
-
$4,415
-
$ 4,844,683
427,450
396,453
178,400
115,953
104,450
75,000
49,064
47,508
9,561
368
-
$ 4,687,759
427,448
287,410
108,150
109,850
104,450
56,911
37,106
4,683
10,000
25,217
6,244,475
4,415
6,248,890
5,858,984
3,453,439
1,063,875
669,246
403,883
145,270
130,257
122,982
56,603
51,591
41,353
37,550
25,675
15,500
6,404
-
3,453,439
1,063,875
669,246
403,883
145,270
130,257
122,982
56,603
51,591
41,353
37,550
25,675
15,500
6,404
3,129,746
1,134,381
607,922
292,333
145,810
131,535
84,339
52,306
87,314
41,411
44,622
23,032
15,000
22,997
6,223,628
-
6,223,628
5,812,748
$ 25,262
$ 46,236
$ 20,847
$ 4,415
See accompanying notes to financial statements.
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CCSYR 2011-2012 Annual Report
SERVICE REPORTS
Counselling Services and Family Life Education
This has been a year of growth across the board for us, in demand for service, in our response at a service level, and in our relationship with
the community. As always, many of our clients face job and income stress. The numbers of families we see with household incomes under
$40,000 has increased to 56% in Counselling, and 47% in Groups, up from 52% and 36% just a year ago. Counselling clients reporting they
had to leave a job in the last three months remains steady at about 12% but the number who had missed 3 to 10 days of work in three
months rose from 16% to 23%. One response is our development of new Financial Literacy Groups, with the support of the Regional
Municipality of York, to equip participants with knowledge and skills, in a group learning setting, on household budgeting, banking
services, saving, use of debt and credit, protection from fraud, and related topics.
Couple and family conflict is still the most common reason why people seek counseling, at 31%, followed by depression/anxiety at 16%,
parenting issues at 11%, separation, post separation conflict at 9%, and employment, legal and financial issues also at 9%. All of these are
risk factors for families, especially those with young children. A disturbing trend is the increase in cases of high conflict divorce. With
support from the Ontario Trillium Foundation we have strengthened our capacity to work with these families, alongside other family and
child-centred agencies. We place a premium on serving such families as quickly as we can, in many cases within a few days.
Catholic Charities and United Way, as our “core” funders, support and challenge us to get out and learn what is going on in the
neighbourhoods of York Region. We have attended the United Way’s “Meeting Houses” and other gatherings to engage with residents,
service providers and community leaders. We contribute staff time to a number of projects including Family Service Ontario’s Service Data
Task Force, the High Conflict Divorce Committee, the Triple P Network, the Forum for Children Youth and Families in York Region, and
the Human Services Planning Board. We sponsored a grassroots project - Latin Women for a Better Future - which brought together more
than a hundred Spanish speaking women, mostly in their own homes, for cultural outings and social networking. We are also a partner in
the Maytree Foundation’s “Building Blocks” leadership program, promoting civic engagement in newcomer communities. We have created
a volunteer Program Advisory Committee to provide oversight for the “Family Services” side of the Agency. With the hiring of a Farsi
speaking Counsellor, we can now provide counseling in seven languages – a high achievement for a team of our size.
There are many people to thank, but I especially want to acknowledge Brenda Spitzer for her leadership of the Counselling Team, Jamal
Gharavi for coordinating such a large and diverse group of facilitators and speakers, and Pauline Sanders whose warm and friendly voice is
our first point of contact with people and families in need.
Doug Loweth
Director of Clinical Services and Family Life Education
Testimonials
“Counselling has helped me to start to think good about myself. My self-esteem has improved, I am not as angry with the world
anymore, and my thinking is getting better.”
“Just knowing that Mom and Dad were going to ‘parent school’ helped our kids see that they are loved and wanted…”
“I feel more motivated about work, able to handle difficult problems much better. I am feeling better about what I have accomplished
so far. I understand the reasons for my obstacles and able to think before I react to the situation at hand.”
“My ability to step back and look at a situation without exploding is better… Without this service I would have not learned how to
see things in a more positive way…cause it will get better.”
“I have rejoined life. I am managing legal, health, financial, personal and family affairs again. Looking forward to returning home.
Enjoying work and challenges again. Probably saved my life.”
“I’ve learned how to build healthy relationship with my son; I will try to do it. I am more confident about my life through this
program.”
“Most important point is that I am not alone with my problems, there are other women like me...”
Service Data
Individual, Couple and Family Counselling
2011-12
2010-11
Service Year
Referrals/Requests for Service
519
453
Cases Served
481
450
Persons Served
700
649
Sessions Booked
3308
2669
Average Sessions/Case
6.9
5.9
Family Life Education Groups
2009-10
415
439
616
2244
5.1
Service Year
Fathers’ Programs
Parenting Programs
Women’s Programs
Other
Total Attendance
Total Groups and
Workshops
2011-12
96
550
137
80
863
2010-11
91
451
145
34
721
2009-10
105
277
105
66
553
59
56
50
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CCSYR 2011-2012 Annual Report
Immigrant Settlement Services
Settlement Services
Catholic Community Services of York Region (CCSYR) provides settlement services to assist immigrants and refugees to help them adapt to
their new life in order to become established and contributing members of Canadian society.
Settlement Services are provided by Settlement Workers in either individual or group settings; to help immigrants and their families with
needs related to their adjustment, adaptation and integration in the community. In partnership with the client, Settlement Workers help
create an action plan to help the client prioritize, identify services required, refer to services, register for appropriate programs, and find
information.
Settlement Services for Immigrants receives principal funding from Citizenship and Immigration Canada under Orientation program
formerly referred to as Immigrant Settlement and Adaptation Program (ISAP) and the Ontario Ministry of Citizenship and Immigration
under the Newcomer Settlement Program (NSP). In April 2011 we received additional NSP funding to hire a new full time staff. These two
programs are currently facilitated by twenty-one full time and part time staff and can assist in over 40 languages to serve the settlement
population throughout York Region.
During the April 1, 2011 to March 31, 2012 fiscal year settlement served 7,072 clients through our Orientation Program (formerly-funded
ISAP) and Newcomer Settlement Program (NSP); 5,726 new clients and 1,346 previous clients. In addition settlement provided 4,949
subsequent visits to clients requiring additional support. Newcomers received information and orientation through 103 workshops, group
sessions and information sessions and 3,254 clients attended.
“I really needed help today and I received more than what I wished for. Thank you for all your help and support.”
Consistently newcomers who require settlement services come to receive assistance within their first to three years in Canada (65%) but
there is still a trend for people who have been in Canada for up to ten years (24%) who still require assistance given the change in their
personal status or needs; children are now school aged; economic change; relocating to another province in Canada. There has been an
increase in Russian speaking newcomers and a continuing increase in Chinese speaking newcomers requiring assistance in York Region. In
regard to the high number of unemployed and underemployed newcomers to Canada it has been recorded at 43% this fiscal year and 37%
last fiscal year. Over the years there appears to be a continued increase in unemployed newcomers who are seeking our assistance.
Group sessions were offered for Russian speaking women, Spanish speaking women, Tamil speaking Seniors, and a new Men’s group was
introduced providing topics requested by the members. The groups have had a huge impact on the men and women and their families,
helping all to feel connected to their community and to help foster new friendships. Newcomer Orientation for Live-in Caregivers
celebrated its twelfth year in partnership with the Philippine Consulate and the Philippine Overseas Labour Office (POLO) and Kababayan.
This Newcomer Orientation was presented twice a year to over 400 Live-in Caregivers with presenters representing Service Canada,
Citizenship and Immigration Canada (CIC), Ontario Ministry of Labour, and Immigration Labour Laws Affecting Caregivers presented by a
Lawyer specializing in Immigration law. Many Live-in Caregivers have shared that they long for their family and friends whom they have
left behind as they adjust to their new life in Canada. An annual Christmas party was celebrated with over 200 Live-in Caregivers offering
them an occasion to enjoy in the Canadian Christmas spirit while providing them an opportunity to make new friends.
“Everyone is friendly, supportive and knowledgeable. I would always recommend this service.
Thank you so much for helping and guiding me.”
The settlement staff play an integral role within the Welcome Centres as they help a newcomer to navigate the supports within the centre
and externally in York Region. In the Richmond Hill Welcome Centre settlement is provided by CCSYR and COSTI; Vaughan settlement is
comprised of CCSYR staff and COSTI; Markham North settlement is provided by CCSYR and COSTI; Markham South settlement is
primarily CICS staff with CCSYR and Newmarket settlement is CCSYR staff with SEC staff operating a mobile unit.
The Vaughan Welcome Center will celebrate its 5th year of operation in June 2012 and Markham North, Markham South, Richmond Hill and
Newmarket Welcome Centers will celebrate their 2 nd anniversary in the fall.
Deanne Kukulewich
ISAP Coordinator
Silvana Zivkovic
NSP Coordinator
Service Data
Group Activities
Service Year
Programs & Workshops
# of Activities
Top Issues
2011-12
2010-11
Language
Community Resources/
Services
103
125
Community Resources/
Services
Adjustment
Immigration/Citizenship
Immigration/Citizenship
Employment
Employment
Programs & Workshops
3524
2993
# of clients
*Added responsibilities for staff within Welcome Centres
educed number of activities
Adjustment *
Language
*2011-12 – Education/Training closely followed Adjustment
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CCSYR 2011-2012 Annual Report
Service Data – Settlement Services
Municipality of Residence
Service Year
Immigration Status
2011-12
2010-11
2011-12
2010-11
Aurora
3%
2%
Conventional Refugee
6%
6%
Richmond Hill
Markham
Vaughan
Newmarket
29%
20%
21%
10%
33%
13%
24%
6%
Family Class
Independent
Intend to Land
Live-in Caregiver
20%
42%
1%
6%
18%
41%
2%
9%
King
Other
1%
16%
1%
21%
Citizen
Refugee Claimant
Temporary Resident
18%
5%
1%
16%
5%
2%
Country of Last Permanent Residence
Service Year
2011-12
2010-11
China/Hong Kong
23%
15%
Other
1%
1%
South Asia
9%
Service Year
2011-12
2010-11
10%
Service Year
Source of Referral
South-East Asia
5%
5%
Self-Referral
24%
18%
Iran
15%
17%
Previous Client
12%
15%
Latin America
Europe
Philippines
Caribbean/Africa
6%
8%
7%
2%
7%
9%
10%
2%
Social Service Agencies
Government Ministries
Schools
Parishes
7%
2%
3%
1%
9%
3%
3%
Korea
Russia
Other
2%
7%
15%
2%
8%
16%
Family/Relatives
Friends/Colleagues
Health Personnel
16%
18%
1%
14%
16%
2%
Promotional/Media
13%
18%
Other
3%
1%
Client’s First Language
Service Year
Arabic
Chinese
1%
2011-12
5%
23%
2010-11
6%
15%
English
Farsi
Hindi/Gujarati/Urdu
4%
16%
8%
5%
16%
7%
Full Time
Part Time
Seasonal
18%
6%
1%
18%
8%
1%
Korean
Laotian/Thai
Filipino
Spanish
Russian/Bosnian
Tamil
2%
1%
7%
7%
13%
2%
2%
1%
11%
8%
16%
3%
Homemaker
Self Employed
Student
Retired
Disabled
Unemployed
10%
2%
10%
8%
1%
43%
8%
2%
15%
8%
2%
37%
Other
12%
10%
Other
1%
1%
English Language Ability
Service Year
2011-12
None
18%
Basic
45%
Fluent
37%
2010-11
16%
43%
41%
Service Year
Service Year
1 Year or less
2 - 3 Years
4 - 10 Years
Over 10 years
Employment Status
2011-12
Length of Stay in Canada
2011-12
39%
26%
24%
11%
2010-11
2011-12
39%
30%
20%
11%
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CCSYR 2011-2012 Annual Report
Job Search Workshop for Immigrants (JSW)
It was an eventful and productive year for the JSW team. In 2011-2012, the Job Search Workshop (JSW) Program for
Immigrants, now in its 14th year at Catholic Community Services of York Region, successfully assisted 358 newcomer clients
through the delivery of pre-employment assessments, workshops, and post-workshop coaching services.
“It was the best way to find out the correct way to find my first job in Canada…”
The Job Search Workshops (JSW) Program is funded by CIC, and is delivered in community based agencies across Ontario.
The program offers pre-employment training to newcomers and assists newcomers with the initial stages of job search. 2011
was an exciting year for the program, as a new program curriculum was officially rolled-out across Ontario, in May of 2011.
To prepare for the delivery of this new curriculum, the team attended training in employment needs assessment and in
workshop delivery, and in May 2011, CCSYR began to deliver this contemporary, outcome based and learner centred
curriculum.
“We are very happy that we had the opportunity to have you as our facilitator,
such a kind, understanding and expert instructor, which we will never forget.”
The newly structured Job Search Workshops (JSW) Program is a foundational pre-employment program. Through the preemployment training offered through JSW, newcomers are assisted in gaining the knowledge and skills to better understand
strategies, business perspectives and next steps related to the job search process. Workshops are conducted in a computerized
environment and led by facilitators who are familiar with the job search needs of newcomers.
“Thank you very much for spending such quality time for checking
my draft resumes and to encourage completing it accurately.”
The Job Search Workshops (JSW) Program is delivered in the Welcome Centre environment and this helps to facilitate seamless
referrals to programs, resources and services. JSW clients last year, were from a wide variety of occupational fields ranging
from medicine and health care, skilled trades, science & research, accounting, information technology, teaching and academia,
social services, supply chain management, engineering, sales & marketing, arts & culture, hospitality and customer service,
among others.
“You gave me courage and you inspired me!”
According to Statistics Canada, new immigrants have been identified as the largest source of net labour market growth, now,
and in upcoming years. To support clients’ employment and job search goals, the JSW team keeps up to date on a broad
spectrum of employment resources in order to best support clients in achieving successful outcomes in the area of labour
market and economic integration in a new country.
Colleen O’Connor
Job Search Workshops (JSW) Coordinator/Facilitator
The JSW Program served 358 newcomer clients through the delivery of pre-employment assessments, workshops and post-workshop
coaching
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CCSYR 2011-2012 Annual Report
Integration Network Program
Connecting Newcomer participants to their new community and helping them to adjust to their new home in York Region is our program’s
mandate. One year following the change to our program where groups are now the focus of attention rather than individual matches, our
staff in the Integration Network is very proud of the achievements we have had.
The group model in our program focused on serving the greatest need, which was connecting newcomers to their professions.
Our mentorship groups for foreign trained doctors, business professionals and teachers have been very successful in that they allow our
participants to connect to their professions and meet Canadian citizens in the field, but also that as a group they can connect and know that
they are not alone in their journey.
For example, our Internationally Medical Graduates (IMG’s) have expressed interest in study groups. We have now partnered with
Healthforce Ontario and developed a study group as our clients prepare for their exams.
Our IMG’s have expressed their gratitude.
“Thank you! Please continue doing these activities! This keeps up going and not giving up on our goals…”
This is the success of the mentorship program; as our participants express their needs; our programming is flexible and nimble enough to
plan to address the specific need.
Our conversation sessions in French and English also have experienced a positive shift with our volunteers continuing to share new ideas to
strengthen the group. Our French sessions too have blossomed with our participants in the beginners’ French sessions moving to our
intermediate to the advanced groups with confidence.
A participant expressed her appreciation and said:
“I recommend (this program) because it is good practice for newcomers to learn and improve
their language skills and learn more about Canada”.
Finally, our partnership with York Regional Police Diversity and Cultural Resource Team offered has created a wonderful opportunity for
our agency’s participants to have a greater understanding of their new community. The places of worship tours, cultural events, tours of
police facilities and safety village has opened new doors for newcomers and addresses the mandate of YRP to build community
partnerships of trust and goodwill. This all works towards collaborative problem solving and lessens the tension that often occurs between
communities and the police force and allows for the sharing of responsibility for public safety.
Many of our volunteers within the match also volunteer throughout the agency in other roles. Because of the change many have chosen to
volunteer elsewhere or wait for an assignment that is best suited to them.
Further, we also started later in the year redesigning our program to ensure that the definition and measurement of our program met with
our funder’s approval.
Faye Roberts
IN & Volunteer Program Coordinator
Service Data
Service Year
2011-2012
2010-2011
2009-2010
NEWCOMERS
2334
2347
1435
VOLUNTEERS
151
235
110
GROUP MATCHES
213
165
158
VOLUNTEERS
CCSYR Board Volunteers
Direct Service Volunteers
Integration Network Volunteers
Admin/Clerical Volunteers
Total Active Volunteers
2012-2011
11
68
61
11
151
2010-2011
11
70
126
28
235
2009-2010
11
61
110
N\A
194
VOLUNTEER HOURS
CCSYR Board Volunteers
Direct Service Volunteers
Integration Network Volunteers
Admin/Clerical Volunteers
Total Volunteer Hours
2011-2012
11
12, 891
8075
321
21,801
2010-2011
812
22,800
9450
58,725
91,787
2009-2010
2100
1664
16,588
N\A
20,335
NB* We had few volunteer hours compared to the previous year because of the change in direction from the individual match between
volunteer and newcomer that occurred regularly weekly or biweekly, to the group match that meets every other month.
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CCSYR 2011-2012 Annual Report
Settlement and Education Partnership in York Region (SEPYR)
The fiscal year 2011-2012 was a year full of challenges and, at the same time, many successes for the SWIS program. SEPYR’s commitment
to establish Welcoming Communities for the newcomers in the York Region schools remains strong and steadfast. The success of SEPYR
programs and services is measured on how it impacts the lives of newcomer students and families and the reduction, if not elimination, of
the problems that newly-arrived students encounter in their schools.
SEPYR’s program and services continue to evolve and improve. Although our core service is information and referral, experience has
proven that to effect sustainable development in the newcomers’ life and to increase their level of adaptability and integration to the
community as new Canadians, the team has to be more pro-active and creative in program delivery. Focus therefore has been placed in
community development processes by empowering the newcomer students, parents, teachers and the mainstream population in the schools
to be active partners in building communities that are inclusive, equitable and welcoming. This is achieved through the following programs
and services:
o
Assessment and orientation services at the Reception Centres of the Catholic and public school boards
o
Conducted more than 773 workshops, information sessions and events attended by approximately 30,000 students, parents
and school staff in various schools, libraries and community centres.
o Experience the Culture series--- organized 29 cultural events attended by 5,153 students, parents and school staff
o Organized 27 Students Support Groups Clubs and 12 Parents Support Groups /Self Help Groups
o
Newcomer Youth Leadership Training Program
- NOW Peer Leaders Training for 3 days attended by 70 student leaders in August 2011;
- Two-day Humanitarian Issues Promotion (HIP) Leadership training conducted monthly in partnership with the Red
Cross, where we trained a total of 200 high school students.
- Two-day Youth Leadership Training for 65 NOW Peer Leaders and support group student leaders on April 2 and 9, 2011;
- Social Justice & Diversity Youth Conference participated in by 63 students on March 14, 2012;
- Together We Make a Difference-Skills Development Training for Newcomer Youth with Leadership Potentials for 88
students on March 24 & 31/2012;
- Advanced Youth Leadership Training for 35 Peer Leaders on April 14, 2012
- Boys and Girls Camps for 65 Grades 6, 7 & 8 newcomer elementary students at Safety Village, Stouffville, in August 2011
o Summer Programs consisting of:
- Newcomer Orientation Week (NOW) in 6 high schools and Newcomer Orientation Day (NOD) in 2 high schools
- Welcome and Information to Newcomers (WIN) in 1 host elementary school with participation from 3 elementary schools
- Welcome to Canada Orientation Day for 350 newly-arrived students and parents from all YR high schools
o Emotional and adjustment Counselling to clients needing one-on-one support
o Outreach to all York Region schools in the Catholic and Public school boards.
o Strengthened partnerships with YRDSB, YCDSB, Red Cross of York Region, York Regional Police and many other community
partners.
Agnes Manasan
SEPYR Coordinator
Testimonials
“The School Settlement Worker has helped to promote ethno cultural equity and an appreciation of a variety of
cultures, race, languages, faiths, ethnicities and nationalities by participating in and coordinating many initiatives.”
“My family is so grateful to SEPYR for guiding us and making our relocation to Canada smooth and happy. My son who had the
most difficulty adjusting to the new school is now a Peer Leader and doing very well in his studies. He has made a lot of friends
and is active in the newcomers support group. I can only thank the Settlement Workers and the teachers for making this happen.”
Service Data (Source: SEPYR Narrative Reports)
Direct Service to Families/Clients
2011-2012
Group Sessions/Workshops/Events
Number of Families Served
4787
Number of Group Sessions
Families Served for the First Time
2546
Number of Attendees
Number of New Clients Served
4570
Number of Repeat Clients Served
4238
Number of Client Sessions
9501
2011- 2012
773
App. 30000
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CCSYR 2011-2012 Annual Report
Library Settlement Partnership in York Region (LSP)
In its third year of operation, the Library Settlement Partnership Program has served 2,564 clients through group sessions and
one-on-one service. The clients came from 71 countries and spoke 44 languages.
“I feel so fortunate to have privilege of using library and taking advantage of the many
services you provide. It proved to be a most informative day for me.”
The program has focused on group session delivery to take advantage of public library’s easy access feature. The number of
group sessions has increased by 52 per cent from last year and the number of participants increased by 32 per cent. The topics
covered various settlement issues and library related resources for newcomers.
“We are grateful to you for presenting the information in the most engaging manner.”
In addition to providing regular settlement services, together with library partners, the program successfully delivered two
Human Library events in York Region. A new trend in mainstream library programming, Human Library is an excellent
vehicle for promoting newcomers’ fully participation and integration into our community. Through living “talking books”, the
immigrants’ experience featured to mainstream society. Mutual understanding of our ever changing community has been
increased in an interesting and meaningful way at local level.
“The session was informative, fun, and unique.”
Due to the funding restriction, LSP is going to transform to a modified model in the future. My sincere thanks go to the
dedicated LSP team members, committed volunteers, supportive library partners, and the agency. Without collective effort, we
cannot reach our successes.
Guanxin Hua
LSP Coordinator
Service Data
Service Year
Total clients benefited
Individual service
Number of clients served
Group service
Number of group sessions
Number of participants
2011 - 2012
2564
2010 - 2011
2540
732
1165
93
1814
61
1375
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CCSYR 2011-2012 Annual Report
Richmond Hill Welcome Centre (RHWC)
This concludes the Richmond Hill Welcome Centres first full year in operation. The
Centre has continually added more programs and workshops, and as a result has also increased the number of clients. The
centre continues to grow its services while providing the highest Customer Service possible.
This year RHWC completed a full Evaluation Survey with the clients and while there is always room for improvement, the
results demonstrate how far the Centre has come with regards to the satisfaction of the client. The key indicators for the
Overall Satisfaction with the RHWC stands at 91 % and that 97 % of clients would recommend the RHWC to other newcomers.
As well 90% of clients felt that having services under one roof was very helpful.
The RHWC continues to provide the core services of Language, Settlement, Accreditation, Employment, and Youth, Women
and Seniors. The Centre has support services that include Interpretation, Language Assessment and Occasional Child Care.
Hoteling and Itinerant Services consist of - ESL Language classes such as (TOEFL, IELTS, Basic Conversation, Citizenship and
many more), Iranian Homework Club and Housing.
RHWC also provide many support workshops such as Integration Network, Internal Medical Graduates Study Group,
Women’s Groups, Senior Computer Classes, Homework Clubs, and Immunization Clinic and continues to reach out to the
community to bring in other workshops that would enhance the client’s Canadian experience.
The Staff at the RHWC continue to exemplify the true values and ideology of Client Focused Service.
Ann Labombard
Centre Manager
Welcome Centre Client statement:
A refugee claimant arrived in Toronto on a Friday and on the Monday he came to the RHWC to seek support. He had heard about the
WC through a person he didn’t really know.
Every step during his time with the Staff at the RHWC was a relief for himself. He recently called his Case Manager/Settlement worker
and expressed how very happy he was for the support and services he received from her and the Welcome Centre.
Welcome Centre Client Quote:
“For any inquiries, for whatever a newcomer needs in order to make active communication, looking and finding a job, or social and family
services, the Richmond Hill Welcome Centre provides a specific service for every individual, every need. They (the staff) have the
knowledge and training background to give correct and rightful direction on how to meet and reach their targets and goals.”
Service Data
Service Year
Contacts
Case Managed
Male
Female
Not disclosed
Total
Apr 2011-Mar 2012
16,302
Apr 2011-Mar 2012
877
1471
Sept 2010-Mar 2011
8,469
Sept 2010-Mar 2011
564
805
33
2381
1369
Service Year
Age
Under 16
17/24
25/34
35/44
45/59
Apr 2011-Mar 2012
Sept 2010-Mar 2011
3
175
514
698
2
110
253
403
623
378
Over 60
367
237
Total
2381
1383
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CCSYR 2011-2012 Annual Report
ORGANIZATION CHART
Total Full time Employee
Total Part Time Employee
67
15
FTE 67
FTE 8.6
Interns/placement students 4
Total Personnel
86
FTE 1.6
FTE 77.2
OUR TEAM
BOARD OF DIRECTORS
Executive Committee:
Board members:
President: Geny Toribio
Vice President: Jeremy Hill
Treasurer: Matthew Thenganatt
Secretary: Nieves Lazaro
Past President: Fern Goncalves
Ciscily Winkler
Frank Montemarano
Gary Thompson
Lori Tarantini
Maureen Meehan
Yvette Daou Yacoub
PROGRAM ADVISORY COMMITTEE
COUNSELLING SERVICES and FAMILY LIFE EDUCATION
Heather Bebb
Jeremy Hill
Tammy Bucci
Wilhelm Bleek
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CCSYR 2011-2012 Annual Report
EMPLOYEES
CENTRAL ADMINISTRATION
RICHMOND HILL WELCOME CENTRE-ADMIN
Executive Director
Senior Executive Assistant
Accountant
Accounting Assistant
Administrative Assistant
IT Coordinator
Centre Manager
Resource Area Coordinator
Administrative Assistant
Community Liaison
Windows Systems
Administrator
Receptionists
Mona Vossooq
Mona Cheng
Robert Hickey
Vangie Mendoza
Santok Visavadia
Tomoko Semba
Naushaba Arefeen
Kam Leung
IMMIGRANT SETTLEMENT SERVICES
(ISAP\NSP)
Director
Coordinators:
Stephen Lam
Deanne Kukulewich
Silvana Zivkovic
Settlement Support Worker Stephen Quah
Settlement Workers:
Ala Gurevich
Jack Zheng
Naeem Zia
Bonny Hui
Kala Vora
Liezl Chavez
Boonhong Dara
Laura Valencia Rina Roytburg
Eunsim Su
Loletta Yu
Elizabeth Chun
Mojgan Oliai
Susanna Kwok Parvaneh Eisakhan
Florence M’Carthy Inga Prociviene Zully Zambrano
Mitra Beikmirzie Ranjan Rasanayagam
SETTLEMENT AND EDUCATION
PARTNERSHIP IN YORK REGION(SEPYR)
Coordinator
Assistant Coordinator
Program Assistant
School Settlement Workers:
Alexander Paoli
Tita Mateo
Angela Wei Guo
Ester Kang
Asma Munawar
Blanca Folz
Maryam Ludin
Eman Hasan
Julie Zhang
Miryang Choi
Parivash Kalantari Wai Chi Wu
Rommel Asuncion
Agnes Manasan
Eileen Wan
Lena Lee
Mahnaz Golchin
Iftikhar Qureshi
Bohdanna Bakay
Logini Vinay
Pauline Guo
Victoria Chung
COUNSELLING SERVICES and
FAMILY LIFE EDUCATION
Director
Counselling Supervisor
Coordinator, Group Services
Doug Loweth
Brenda Spitzer
Jamal Gharavi
Individual, Couple & Family Counsellors:
Trevor Hosier
Kenny Lo
Dennis Conforto
Kristen Hodges
Janet Kim
Samuel Cheng
Fabiola Duran
Hadi Bahiraei
Intake Worker
Pauline Sanders
Interns
Andrea Frith
Bryden Maassaarany
Greeter and Admin Support
Anita Todd
Ann Labombard
Sogand Tadayon
Melia Tirtariyadi
Helen Cao
Lakhbir Khokhar
Emelina Garcia
Saheel Shah
LIBRARY SETTLEMENT PARTNERSHIP IN
YORK REGION (LSP)
Coordinator
Program Assistant
LSP Workers:
Guanxin Hua
Tomoko Semba
Clara Park
Cynthia Liu
Zohra Bawari
INTEGRATION NETWORK PROGRAM (IN)
Coordinator
IN Program Workers:
Emilia Kesumahadi
Tamana Shahsamand
Faye Roberts
Shamima Mili
Kim Miranda
JOB SEARCH WORKSHOP for IMMIGRANTS
(JSW)
Coordinator
Facilitators:
Colleen O’ Connor
Anna Krakovich
Valentyna Kalandyrets
Joy Jian
Family Life Education
Group Facilitators & Speakers:
Anna Krakovich
Alka Chopra
Blanca Folz
Claire Zlobin
Kristen Hodges
Maria Tanel
Alicia Gonzales
Tatiana Klein
Ed Bader
John Macmillan
Dennis Chan
Terry Kelly
Yvonne Sheriff
Jin Young Lee
Tita Mateo
Katherine Cha
Paige Stirling
Winnie Lai
Jinos Abbasi
Vangie Mendoza
Esther Lau
Zully Zambrano
Denise Chow
Moni Tang
Maria Del Pilar
Marcela Diaz
Kathy Shin
Gillsoon Yim
Maria Fernanda
Heidi Sin
Katherine Kim
Anna Reynoso
Karie Ma-So
Adriana Palaez
Min Young Yun
Marilyn Minden
Ranjan Rasanayagam
Mahmoud Sadeghi
Rommel Asuncion
Idalmis Aldana
Child Minder
Zohra Bakhtiari
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CCSYR 2011-2012 Annual Report
SPECIAL THANKS TO
OUR FUNDERS
Catholic Charities of the Archdiocese of Toronto
Citizenship and Immigration Canada
Ministry of Citizenship and Immigration
United Way of York Region
Ontario Trillium Foundation
The Regional Municipality of York
Town of Richmond Hill
OUR COMMUNITY PARTNERS
We are partners with these organizations in formal agreements for the Library
Settlement Program; Maple Outreach Office; Settlement and Education Partnership
in York Region (SEPYR) and Welcome Centres:
Addiction Services for York Region
Centre for Information and Community Services
Job Skills – Employment & Business Programs & Support
Rose of Sharon Services for Young Mothers
Social Enterprise for Canada
Vaughan Public Libraries
Blue Hills Child & Family Centre
COSTI Immigrant Services
Markham Public Library
Richmond Hill Public Library
York Region District School Board
York Catholic District School Board
We are partners with these organizations in the sharing of facilities, staff and other
resources in client service:
Academy of Learning, Archdiocesan Filipino Catholic Mission , Association of Filipino Canadian
Accountants, Aurora OEYC, Bridge Translations, Canada Revenue Agency, Canadian Mental Health
Association York Region, Catholic Centre for Immigrants, Canadian National Institute for the Blind,
Capulong Law Office, Caregivers Action Centre, Carefirst Seniors and Community Services
Association, Caregivers Ministry, Caregivers Resource Centre, Chinese Martyrs Catholic Church,
Community Home Assistance for Seniors, Essential Skills Centre – Seneca College, Family Services of
York Region, Filipino Support Group, St. Paschal Baylon Church, Filipino Canadian Association of
York Simcoe, First Chinese Senior Association of Vaughan, Human Endeavour , Housing Help Centre
of York Region , Hong Fook Mental Health Association, Health Force Ontario MRA, Helpmate
Volunteers Services, Iranian Canadian Youth Organization, JVS Toronto, Jewish Family Resource
Centre, Kerry’s Place Autism Services, Kababayan Community Centre, Korean Consulate General,
Korean Canadian Cultural Association, Korean Inter-agency Network Centre, Maple Recreation
Youth Centre,Vaughan, Markham Stouffville Hospital, Markham Federation of Filipino Canadians,
Markham Immigrant Youth Centre, Mt. Zion Filipino Seventh Day Adventist Church, Milliken Mills
Public Library, Markham Fire Department, Next Steps (TDSB), Newmarket Library, Northern Lights
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CCSYR 2011-2012 Annual Report
Canada, National Catholic Broadcasting, Newmarket ERC, Newmarket OEYC, Ontario Heath Care
Academy, Ontario Heath Care Academy, Ontario Ministry of Labour, Ontario Council of Agencies
Serving Immigrants, Our Lady of Assumption Parish Church, Parkdale Legal Clinic, Philippine
Overseas Labour Office, Philippine Consulate Office, Red Cross of York Region, Rexall Centre,
Rehabilitation Network Canada Inc., Richmond Hill Adult Learning Centre, Richmond Hill OEYC,
Richmond Hill Chinese Community Church, Ryerson University- Internationally Educated, Sandgate
Women’s Shelter, Social Work Professionals Bridging Program, Seneca College, St. Augustine High
School, Social Services Network, St. Agnes Kouying Tsao Catholic Church, St. David Parish, St. Joan
of Arc Catholic High School, St. John Chrysostom Parish, St. Joseph the Worker Parish, St. Mary
Immaculate Church, St. Paschal Baylon Parish Church, Smart Centres, Service Canada, The Regional
Municipality of York Community & Health Services, Thornhill Baptist Church, The Tannery,
Thornhill Employment Hub, Thornhill Ontario Early Years’ Centre, Town of Markham, Uplands
Adult Community Learning Centre Job Solutions, United of Parity, Vaughan Community Health
Centre, VPI Inc., Western Union, Woodbridge OEYC, Workers' Action Centre, YMCA Voices Project,
York Regional Police-Diversity and Cultural Resources Bureau, York Works, YMCA Employment
Assessment Centre, York Central Hospital, York Support Services Network, York Region Children’s
Aid Society, York Region Social Housing, York Region Tamil Senior Association, York Support
Services Network, Youth Assisting Youth, York Region Equity Council.
OUR DONORS
Amsdell, Inc.
Better Printing
Costco, Markham
Fern Goncalves
Jones Lang Lasalle
Joseph Dwyer
-Manulife Securities
Kelly Store
M & M Meat Shop
Maple Lodge
Office Central
Pepsico
Robert Hickey
Roger Manning
Silver Graphic – Bob Mehrabi
Silverstein Bakery, Ltd.
St. Joseph the Worker’s Catholic Women’s
League
St. Patrick’s Catholic Women’s
League, Markham
The Home Depot
GAO Rehabilitation and Wellness
CCSYR
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CCSYR 2011-2012 Annual Report
OUR VOLUNTEERS
Azam Kamarei, Adel Hamoudi, Adel Yani, Adriana Pelaez, Adriana Otani, Afsar Javaheri, Afshin Manteghi,
Al Al Shaikh, Albert Quan-King, Albert Tin Chi Ko, Alessandra Vanessa Matrundola, Alexandra Tathiana
Mora, Alkans Kaleem, Althea Manasan, Amin Mayahi, Amir Ebrahim Rajani, Amy Ming Yan Kwok, Andrea
Evans, Andrew Chun kit Wong, Angela Hally, Angela Christina Rutledge, Angelo Santacroce, Anita To, Anita
Todd, Anju Kapoor, Ann Macmillan, Anna Pashkov, Anne Kaarina Myerson, Arsenio Malvar, Avni Shah, Azam
Manouchehrian, Ann Arron, Ann Diakiw, Ann Tzembelicos, Bang Won, (Bea) Jun, Barbara Jacobs, Beatrice
Battikha, Benito Edward Guolo, Betty Charmet, Betty (Siew Lin) Yong, Bill (Chay) Chau, Bindhya George,
Brenda Lee Eggett, Carin Emilia Binder, Carlos Fermin Sebastian, Carmen Alcantara, Carolina Ranea, Carolyn
Jean Galin, Chandrowtie Elsie Mohabir, Chi Ma, Chi Tak Arnold Wong, Courtney Bertram, Chirstopher Rex
Pattison, Clara Yan Li Qin, Clarence McMullen, Claudette Olga Desarzens, Dawlat Aziz, Denys Kin Chuen
Chui, Deok Young (Barry) Kim, Deon Teape, Derek Christie, Diana (Chong) Zhang, Diane Marie Monique
Gregoire, Dominique Hung Sang, Doris Wong, Elena Zubko, Elisa (Li Min) Pan, Elizabeth Davis, Elvira Tan,
Emelina Garcia, Emma Herrera Tapales, Eng Khai Ong, Errol Maxwell Cyrus, Esther Odemuyiwa, Eun Jung
(Paulina) Lee, Fang Ouyang, Fariba Eidelkhani, Farideh Tonkaboni, Fataneh Gharaee, Francis Martis, Gale
Marie Thompson, Gauttam Ishwarbhai Patel, Gaye Frances Mas, Gemma Sairsingh, Georgine Chau, Ghada
Sabry Abd Mahmoud, Golnaz Raghi Atri, Grace Lai, Hasmik Kurdian, Hasnain Shabbirali Ahmed, Hearty
Antoinette Missuri, Heather Winifred Cooper, Homan Hemmat-Hamrah, Hong Ying (Amy) Sun, Hoyeon
(Edwin) Lee, Hyun-Jung (Nina) Kim, Idalia Adamo, Iffat Jafri, Inna Gorbatcheva, Jamila Khwaja, Janina
Venslauskiene, Jennifer Novo Villamor, Jessica (Sangkyoung) Han, Jessy George Vaduthalakunnel, Ji -Hyun
(Iona) Seo, Jill Alexandra Grant, Jing Wen (Carmen) Chen, Jin-Won (Jenna) Seo, Jiwan Kaur Aujla, Jong Sook
(Susan) Rhee, Judy Langfield, Jojo Abrokwah, Jacqueline Fenandes, Jessemay McDonald, Jasser Mahmoud,
Jerry Diakiw, Khairunnisa Zain Furniturewala, Kim (Xuemei) Chen, Krystina Caldera, Kuen Hye (May) Kim,
Kelvin Yeung, Lai Chu (Cathy) Kwok Nguyen, Li Chay (Ariane or How Yen) Chung, Lilly (Kiet Le HuynhLy)Tan, Lorraine Patricia Stratton, Luca Dante Capoccia, Louise Stewart, Lalitha Durai, Lynda Diakiw, Maggie
(Wan Tao Zhang, Mahnaz Doulatshahi, Margaret Adamson, Maria Bene-Illies, Maria Lilibeth Olave, Lidmila
Khodos, Maria Mercedes Sapico Morro, Mariam Jaffer Karim Chatoo, Mariana Gisela Kogan, Marianne Brigitte
Gorecki, Marie Horner, Mariel Beatriz Reinhold, Marilyn Sharma, Marina Gurevich, Mario Conetta, Marion
Grosso, Maritza del Socorro Espinoza Vivas, Mariyam Arkani, Marlene Mendoza, Marta Rosa Lou, Martin Jude
D'souza, Mary Amado, Mary Ann Cichan, Mary Eva Obljubek, Maryam Derakhashani, Mauva Freckleton,
Medhanie Woldu, Meena (Meenakshi) Garg, Mehnaz Mohammed Iqbal Chagani, Mehri Abedi, Melody Lynn
Irving, Michael Liu, Michael John Rutledge, Mina Keshavarzy, Mina Gonabadi, Minnie Wang, Minoo
Shajareh, Mitra Birganinia, Mohamad Saif Hosny, Mohammad Soltani, Mohammad Reza Rahmanian, Mojdeh
Najmieh Tashkhouryan, Mona or Hsuan Yuk Cheng, Monireh Hadavand, Moustafa Makhmoud, Muhannad A.
Abdullah, Mayameen (May) Khayoon, Mathew Chow, Martha Grande, Mary McHarg, Monica Yeung, Neda
Naimi, Nabeel Hasan, Nahid Moosazadeh, Naim George Jada, Nancy Chua Yap, Nancy Aiden, Natalia
Zolotnitsky, Nazanin Aflatouni, Neera Chandra Bishundial, Nehama Horvitz, Norma Patricia Semple, Novette
Iulda Todd-Mattis, Na Li, Oleg Alexandre Stoupenkov, Olga Joukova, Olivia Jean Boudreau (Van Der Heyrn),
Ozlem Saridas-Ozcan, Paddy Marion Theresa Alvis, Parastoo Jalili Ardi, Patricia Armstrong Caldera, Pauline
Chicoine, Pauline Pattison, Precious Nnamdi, Quang Trong Khac Nguyen, Rachel Adelson, Rajeshwari
Shanghavi, Rajiv Chenny, Rakesh Sumantrai Desai, Rani Bijo, Rawle Ramdeen, Renuka Parikh, Robert Yu Sheng Tan, Robert Cummins, Roya Safari, Russell George Mason, Ruth Arla McDonald, Sabrina Paula Perrino,
Sally Marshall, Sally C Lagos, Samira Fatemeh, Sadat Hosseini, Sandra Mourra, Sarmad Samir Sarsam, Bijo
Sebastian, Sergei Fazylau, Shanaz Mumtaz Khrishnakumar, Sharon Joy Andrea, Luck – Querino, Sharon
Nalinee, Pertab Machado, Siarhei Kalpinski, Sima Rostami, Soon Young Kang, Stephanie Vorstermans, Sunny
Wang, Susan Soon Nam Kang, Sylvia Maria Chin, Sabah Tonietti, Shahrzad Zofan, Tasneem Malik, Tatiana
Alpatova, Taymaz Joneydian, Teresa Akas Qianyan Wu, Teresa Wk Wong, Tamila Motedayen, Vicky Eliadis,
Victor Sequeira, Vincent (Jim) Genco, Vineeta Gogna, Vivien Hongwei Cheng, Wadhwa Satyapal, Waris Ali
Khan, Xiaoou Chen, Yan Hou, Yeon Jung Lim, Yuen Loam (Jenny) Cheng, Zafer Ata Ozcan, Zahra Sharif.
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CCSYR 2011-2012 Annual Report
PHOTO
GALLERY
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