Energy Efficiency Innovations for Small Business That

Service Brief
Energy Efficiency Innovations for Small Business
That Deliver Results
Progressive utilities, state agencies and energy efficiency
service providers have found that the best way to achieve
cost-effective energy savings, high customer satisfaction
and economic development is by helping small business
customers prosper. Approximately 80% of commercial
customers are small businesses, with the potential to reduce
their energy use by up to 40%. Those savings can boost the
bottom line and customer satisfaction significantly for small
business owners, while helping utilities meet aggressive
energy savings targets.
Meeting Goals Cost-effectively
Nexant’s proven energy efficiency solutions for small
businesses have been successfully implemented with utilities
across the country including ComEd, Vectren Energy, Nicor
Gas, Santee Cooper and SRP to deliver greater savings at a
lower cost per kWh and therm– approximately 35% lower
on average than E Source reported values for similar small
business programs.
Goals Achieved, Satisfaction Proven
In the ComEd and Nicor Gas Small Business Energy Savings
Program, 46% of the customers who received assessments
and no-cost, direct-install measures chose to also install
additional low-cost improvements. As a result, the utilities
achieved 250% and 298% of their program’s energy savings
goals, respectively.
“Our Small Business Direct Install program produced results
that exceeded all our goals. We were successful in getting
our small business customers to engage by implementing
a program that made it easy for them to participate.
Incorporating and leveraging our trade ally network
significantly increased responsiveness.”
– David Hernandez, Program Manager,
Small Business Energy Efficiency Program,
ComEd
Advantages for Your Small Business Customers
1. N
o-cost, on-site assessments by specially-trained
energy advisors and pre-qualified trade allies provide
a comprehensive, personalized action plan for your
customers to save money and energy
2. L
ow-cost energy efficiency improvements with instant
rebates reduce your customers’ upfront costs
3. S
treamlined services provide a hassle-free experience
for your customers:
• Customized recommendations report delivered on site
during assessment
• Immediate installation of no-cost energy-saving
improvements from pre-approved local contractors
• Low-cost improvements provided at pre-negotiated labor
and material costs save time and money
Bringing Success to You and Your Customers
21% Improvement in
Customer Satisfaction
1. Integrated Data Management, Tracking, Reporting
and Mobile Engagement
“At JEA, Nexant successfully used market
intelligence and trade ally engagement
to achieve our goals within budget and
increase customer satisfaction.”
Proven, Reliable Software – Nexant iEnergy®
iEnergy Onsite is a mobile energy assessment software tool that provides
customized reports immediately to the customer with recommended
improvements, energy and cost savings, incentives and payback. The reports are
based on the identification of existing equipment options which are the target
of the program and the selection of relevant recommendations related to them.
All data collected through iEnergy Onsite seamlessly integrates into iEnergy DSM
Central for real-time program management, information analysis and reporting.
Every detail from program design and sales outreach to building assessments,
installations, energy savings and incentive processing can be managed easily in
one simple platform for improved cost-effectiveness and communications.
– Peter King, DSM Program Manager, JEA
2. Effective Customer Engagement
Nexant’s deep understanding of the small business market and demonstrated
ability to identify customer segments with the greatest potential for energy
savings creates an informed, geo-targeted marketing strategy to drive program
participation and engagement. Successful project completions and measurable
energy savings help build community awareness and word-of-mouth referrals
to generate new customers.
iEnergy Onsite
3. Simplified Process
Saving time and money is critical for small businesses. That’s why Nexant’s
proven approach for small business focuses on simplicity. One-stop energy
assessments, direct installation of no- and low-cost energy improvements by
qualified trade allies, and instant rebates make the experience simple and easy
for your customers. We streamline the administrative, quality assurance and
incentive processing steps to ensure that the experience is seamless for your
customers, and reliable for you.
iEnergy DSM Central
4. Trade Ally Network Helps Increase Conversion Rates
Building a strong network of lighting, HVAC, and equipment contractors
creates a powerful sales force in the community for deeper energy savings
and greater customer satisfaction to support the local economy.
“We appreciate that the program utilizes local trade ally firms and is a new
way for us to grow our existing business while creating new business
opportunities for us. We feel strongly that this program will continue to
grow our business and is a positive impact on our community.”
—Tim Bell, Electrical Supervisor, Deig Bros. Construction
To secure greater energy savings for you and
your small business customers, please contact:
Phone: 415-369-1198 • Email: info@nexant.com
Web: www.nexant.com
Copyright © 2014 Nexant, Inc. All rights reserved
Look to the Leader
Nexant is a leading provider of services,
software and infrastructure for utility
demand side management programs and
business operations. Nexant combines
experienced professionals, proven
technology and systems, and deep industry
knowledge to earn the reputation as a
top DSM and energy efficiency solutions
company. For all DSM program and
business process management needs, from
design to evaluation—look to the leader.