Thistle - Jardines

vol.1 2012
Thistle
The Magazine of Jardine Matheson
Group Chairman Celebrates 50 years with Jardines
> page 3
Group Managing Director Attends Asia-Pacific Summit in Hawaii
> page 6
Gala Celebrates Mandarin Oriental’s Paris Debut
> page 9
Hongkong Land – Expanding its Commercial
Property Portfolio Across Asia
Past, Present and Future
As we enter the new Year of the Dragon, it is a good time to reflect on the past, make the
most of the present and look to the future.
At a special dinner held at Mandarin Oriental, Tokyo on 8th December, directors of our
main listed companies and country heads came together to celebrate Group Chairman,
Sir Henry Keswick’s 50 years with Jardine Matheson. A presentation described the Group’s
colourful history during the past half century and the Chairman’s great contribution in
building the business to where we are today.
In our feature on pages 14 to 19, we see how Hongkong Land, one of Asia’s leading
property investment, management and development groups, is making the most of the
present by extending its brand across Asia and positioning itself for further expansion.
As to the future, I shall be stepping down as Group Managing Director at the end of March
after six challenging but very enjoyable years in this position, and so this is the last time
I shall address you in this column.
Since I joined Jardines in 1969, there have been many changes. At that time, we were
primarily an agency house with the majority of our business in Hong Kong and despite
our long history we were a much smaller group than we are now. Today, we also have
market leading businesses in many sectors with an excellent position in Southeast Asia
complementing our historically strong position in Greater China. We have a sound balance
sheet providing a springboard for further expansion. While great businesses and sound
finances are important ingredients for success, I believe that even more important is the
professionalism, dedication and enthusiasm of our staff. And I would like to thank you all
sincerely for your tremendous efforts in driving growth across our Group.
I have every confidence that in the future, the Group will continue to develop and prosper,
reaching new heights, and I look forward to my ongoing association with Jardines as a
non-executive director of our principal listed companies.
Anthony Nightingale
2
Group Chairman Celebrates 50 years with Jardines
Asia Pacific Regional Board Meeting Held in Japan
Group Results Reflect Satisfactory Market Conditions
Group Managing Director Visits Southwest China
Projects …
Leadership 8
Gala Celebrates Mandarin Oriental’s Paris Debut
Gammon Joint Venture Wins Strategic Rail Network Contract
Jardine Lloyd Thompson Expands its Presence in Italy and Chile
New Attractions at Mandarin Oriental Hotels …
Feature 14
18
Hongkong Land – Expanding its
Commercial Property Portfolio
Across Asia
Performance 20
Prestigious Awards for Marina Bay Financial Centre
Wellcome Hong Kong Brands Awards Break All Records
Outstanding Customer Service from Group Companies in Hong Kong …
Spirit 26
26
CENTRAL Rat Race Raises Record Funds for MINDSET
MINDSET Participates in World Congress
Party Time for Boys’ and Girls’ Clubs
Association Families
IKEA Soft Toys Help Fund Rural Projects …
People 34
35
Hactl Unveils Vision 2015
Senior Management Changes
Group Celebrates St Andrew’s Day
Enterprise at Work … Jardine OneSolution
CONTENTS
At the Centre 2
Group Chairman Celebrates 50 years
with Jardines
AT THE CENTRE
At the Centre Group Chairman Celebrates 50 years with Jardines
A special dinner was held at Mandarin
Oriental, Tokyo on 8th December
2011 to celebrate Group Chairman
Sir Henry Keswick’s 50 years with
Jardine Matheson. The event was
attended by directors of a number of
the Group’s main listed companies and
country heads.
During the dinner, Group Managing
Director Anthony Nightingale gave a
well-received illustrated presentation
of Sir Henry’s half century with the
Group, which began in Hong Kong in
1961, the same year that the Group was
listed on the Stock Exchange there.
Paying tribute to Sir Henry,
Mr Nightingale said, “In the past
50 years since its flotation, Jardine
Matheson has developed and
prospered, and in doing so has
overcome many challenges and
setbacks, both commercial and
A presentation on Group Chairman Sir Henry Keswick’s half century with Jardine Matheson was given by Group
Managing Director Anthony Nightingale during the special dinner held to mark the event at Mandarin Oriental, Tokyo.
political. Using comparable figures, the
Group’s after tax profits have increased
100 fold over the period, rising from
US$14 million to US$1.4 billion, while
our market capitalization has grown by
nearly 200 times.
“An important ingredient in this
success is the leadership, the
vision and the determination of
Henry Keswick.”
As a record of his 50 years with the
Group, Sir Henry was presented with a
limited edition ‘Semicentennial’ report
for Jardine Matheson, in which he
features prominently, and an engraved
gold watch.
Asia Pacific Regional Board Meeting Held in Japan
situation, politics in Japan, and
opportunities and challenges in
mainland China, as well as updates
on Group businesses. Guest speakers
were Taro Aso, a former Prime Minister
of Japan, and Jesper Koll, Head of
Japan Equity Research at J P Morgan.
The APRB programme consisted of
a series of presentations covering
matters relating to the global economic
The Jardine Matheson Group has
significant links with Japanese
companies, in particular Astra’s
relationships in the motor and heavy
equipment industries, and the Group’s
valued relationships with the country’s
three largest banks.
The APRB meeting ended with a
cocktail reception hosted by Group
Chairman Sir Henry Keswick for
government officials, local business
partners and colleagues based
in Japan.
Participants at the Jardine Matheson Asia Pacific Regional Board Meeting held on 9th December 2011 at Mandarin Oriental, Tokyo.
Thistle vol.1 2012
For the first time, the Jardine Matheson
Group’s annual Asia Pacific Regional
Board (APRB) meeting was held in
Japan, at Mandarin Oriental, Tokyo. The
event brings together Board members,
country heads and chief executives of
the Group’s main listed companies.
Group Results Reflect
Satisfactory Market
Conditions
The Jardine Matheson Group’s
Interim Management Statement
for the period 1st July to 8th
November 2011 reported that
satisfactory market conditions
were being experienced by many
of its businesses and confirmed
that, despite the uncertain global
economic environment, overall
results were ahead of 2010.
Jardine Pacific’s operations
continued to produce some
strong performances, although
Gammon Construction’s result
had been affected by two difficult
projects. Jardine Motors achieved
good sales in Hong Kong, but its
earnings were lower due to the poor
trading conditions in the United
Kingdom and reduced margins in its
mainland China operations. Jardine
Lloyd Thompson was trading well in
difficult markets.
Hongkong Land’s commercial
property interests were benefiting
from high levels of occupancy and
mostly positive rental reversions.
Dairy Farm was continuing to trade
ahead of the same period last year
with growth in sales and earnings.
Mandarin Oriental’s Tokyo property
continued to be impacted by low
levels of occupancy, but demand in
most of its other markets enabled
average room rates to increase
further. Jardine Cycle & Carriage saw
some improvement in income from
its non-Astra motor interests. Astra
itself was delivering strong results
with good performances across all
its major business segments.
Lord Powell Visits Beijing
During a visit to
Beijing, Matheson
& Co Director Lord
Powell of Bayswater
met with Chen Yuan,
Chairman of the
Development Bank
of China, to discuss
the outlook for the
Chinese economy.
Midnight Gun Marks Beginning of 2012
The traditional Jardines’ Midnight
Gun Salute to the New Year was fired
by Mrs Christina Nightingale, wife of
Jardine Matheson Group Managing
Director Anthony Nightingale, who is
retiring at the end of March after six
years in the position.
Mr Nightingale has served in a
number of senior executive positions
since joining the Group in 1969 and
joined the Board in 1994. He will
remain associated with the Group as
a non-executive director of its main
listed companies.
Mr Nightingale also holds a
number of positions in the public
sector. He is a Non-Official
Member of the Commission on
Strategic Development, a Member
of the Committee on Strategic
Enhancement of Hong Kong as an
International Finance Centre, a
Member of the Committee on Real
Estate Investment Trusts of the
Securities and Futures Commission,
a Vice President of the Real Estate
Developers Association of Hong
Kong and a Council Member of the
Employers’ Federation of Hong
Kong. He is Chairman of the Sailors
Home and Missions to Seamen, a
Hong Kong Representative to the
APEC Business Advisory Council,
Chairman of the Hong Kong-APEC
Trade Policy Study Group Limited,
and a Member of the Mayor of
Chongqing’s International Economic
Advisory Council.
The Jardines’
Midnight
Gun fired by
Mrs Christina
Nightingale
heralds the
arrival of 2012.
At the Centre Farewell for Indonesian Ambassador
Jardine Matheson Chairman
Sir Henry Keswick (centre)
and Director Simon Keswick
(fifth left) attended a farewell
reception at the Mandarin
Oriental Hyde Park, London,
for the departing Indonesian
Ambassador to the United
Kingdom, His Excellency Yuri
Octavian Thamrin (fourth left).
Group Managing Director Visits Southwest China Projects
Jardine Matheson Group Managing
Director Anthony Nightingale travelled
to Southwest China to visit Group
projects in Chengdu and Chongqing.
He was accompanied by Jardine
Matheson China Chairman David Hsu
and Hongkong Land Chief Executive
Y K Pang.
Deputy, Dong Jianguo, to see the site
for Zung Fu’s first dealership in the city.
First stop was Chengdu where
Mr Nightingale visited Zung Fu’s new
Mercedes-Benz Nanxing showroom.
Mr Nightingale also toured
the site of Hongkong Land’s
new development project,
W E City. His final stop
in Chengdu was to call
on Jinjiang District Party
Secretary Zhou Siyuan.
Over the next two days Mr Nightingale
visited Jardine Matheson’s many
projects in Chongqing including all
three of Hongkong Land’s major
residential property projects, which
together constitute one of the largest
foreign investments in the city.
Third right: Jardine Matheson Group Managing Director Anthony
Nightingale and his delegation with (centre) Mayor of Chongqing
Huang Qifan.
Next stop was Chongqing
where Mr Nightingale was
accompanied by the Head of
the Chongqing Land Bureau,
Zhang Dingyu, and his
Mr Nightingale was also received by
the Mayor of Chongqing, Huang Qifan,
called on the Party Secretary of the
Liangjiang New Area, Weng Jieming,
and met British Consul General Simon
Lever and Madam Zou Xiaoping,
Director of the Liangjiang Forum
Preparation Committee.
The Jardine Matheson Group has
increased its shareholding in Jardine
Lloyd Thompson (JLT) from 30.35% to
over 40.35%. This was achieved through
a £166 million (US$209 million) partial
cash offer, which received a strong
positive response from shareholders.
The offer for 10% of the share capital of
JLT, which is listed on the London Stock
Exchange, was made at a price of
765 pence per share. This represented
a premium of 23.6% to the closing
price of the shares on the last
business day before the
announcement of the offer.
The structure of the partial offer was
designed to provide JLT with a stable
platform from which to pursue its
growth strategy while allowing it to
benefit from the reinforced support of
the Jardine Matheson Group in Asia
and elsewhere.
“I believe that the strengthening of
the ties between Jardine Matheson
and JLT will benefit our clients, our
people, the partners with which we
trade and our shareholders,” said
JLT Chief Executive Dominic Burke.
“It represents a material vote
of confidence in JLT at a time of
considerable economic turmoil, as
well as a long-term commitment to
JLT’s independence.”
Thistle vol.1 2012
Group Increases Stake in Jardine Lloyd Thompson to Over 40%
Group Managing Director Attends Asia-Pacific
Summit in Hawaii
In his role as Hong Kong’s
representative to the Asia-Pacific
Economic Cooperation Business
Advisory Council (ABAC), Jardine
Matheson Group Managing Director
Anthony Nightingale attended the
Fourth 2011 ABAC Meeting and related
events of the APEC Economic Leaders’
Meeting (AELM) held in Honolulu,
Hawaii in November.
Mr Nightingale chaired the meeting
of the ABAC Action Plan and Advocacy
Working Group (APAWG) to enhance
working linkages with APEC, track the
progress of ABAC’s recommendations
to APEC and develop action and
advocacy plans on key ABAC priorities.
Mr Nightingale will continue to serve
as the ABAC APAWG Chair in 2012.
During the AELM, Mr Nightingale was
also invited to be one of the panelists
in the session ‘Investment Frontiers:
Where is the Smart Money Going?’
at the APEC CEO Summit. Fellow
panelists included the Deputy Prime
Minister of New Zealand, Bill
English. In addition, Mr Nightingale
also attended a small group APEC
Leaders’ dinner with the Malaysian
Prime Minister, Najib Razak.
The highlight for Mr Nightingale of
the weeklong event was attending
the small group ABAC Dialogue
with five APEC Economic Leaders,
which included President Hu
Jintao of China, and the Presidents
of Chile, the Philippines and
Vietnam. US President Obama
also sat in on the first part of the
hour-long meeting during which
Mr Nightingale and 14 other ABAC
representatives discussed key
messages and recommendations
on the business sector’s priorities
and concerns with the Leaders.
Subjects covered included Regional
Economic Integration, Sustainable
Growth, Support for Small and
Medium Enterprises, and Growth
and Job Creation.
Zung Fu Driving
its Network Across
Southern China
Almost a quarter of a century after
Jardine Motors Group subsidiary
Zung Fu first established a presence
in mainland China, the company is
driving forward its ambitious plan to
be the number one Mercedes-Benz
dealer in Southern China.
Long before mainland China became a
market for luxury cars, Zung Fu set up
the first of a series of repair workshops
in 1986. In 1993, Shenzhen Zung Fu
was opened as the first MercedesBenz authorized service centre in
Southern China. From these initial
strategic moves, Zung Fu (China) has
built up a network of 23 MercedesBenz and 11 smart car outlets as well
as four StarElite outlets, which sell
well-maintained and certified preowned cars from Mercedes-Benz.
Today, Zung Fu (China) is the biggest
Mercedes-Benz dealership network in
South, Mid-South and Southwestern
China, with a customer base of over
80,000. In 2011, the company sold
more than 20,000 units of MercedesBenz and smart vehicles, which
represents 40% year on year growth.
In South China, it has achieved a 50%
market share.
“Over the next three years, Zung Fu
plans to grow its network further to
more than 40 outlets spread over
Southern China,” said Zung Fu Chief
Executive Michael Lee.
Second left: Group Managing Director Anthony Nightingale participating in a discussion panel at the APEC
CEO Summit in Honolulu, Hawaii. Fellow panelists were from left: Bill English, Deputy Prime Minister and
Minister of Finance, New Zealand; Jerry Webman, Chief Economist, Oppenheimer Funds; and the panel’s
Moderator, Diane Brady, Senior Editor and Content Chief, Bloomberg Businessweek.
From its earliest days in Southern
China, Zung Fu’s strategy has been
to predict the economic development
At the Centre potential of evolving cities and preempt competitors by being the first
Mercedes-Benz dealer to establish a
presence in their key areas.
For example, Zung Fu made a move
into Changsha, the provincial capital
of Hunan and now a key city in the
Mid-South, in 2004. In 2008, Hunan
Zung Fu was relocated and upgraded
to become the largest car dealer in the
region. In 2011, Xiangtan Zung Fu was
set up to extend the network in Hunan
province into more major cities.
“Similarly, Zung Fu was among the
first luxury car dealers to recognize the
potential of Chengdu when, in 2000,
the Chinese Government announced
its plans to encourage investment
in this vast underdeveloped
Western region,” explained Mr Lee.
“Subsequently Chengdu Zung Fu
opened as the first Mercedes-Benz
dealer in Sichuan province in 2001.”
Last November, Zung Fu opened its
second dealership in Chengdu –
Chengdu Zung Fu Nanxing – and a
third, Chengdu Zung Fu Yixing, is due
to open in the first half of this year.
“Both Chengdu and Chongqing in
Sichuan Province form an important
economic hub in the Southwest
region of China. Hence, continuous
Jardine Motors Group Chief Executive Adam Keswick (centre right) and Jardine Pacific Finance Director
Geoffrey Brown (centre left) attended the opening ceremony of Chengdu Zung Fu Nanxing, Zung Fu’s second
dealership in the city.
investment in this area is very
important for Zung Fu’s future
development,” said Mr Lee.
With this in mind, Zung Fu’s next
strategic move will be into the
Chongqing market where it expects to
establish a dealership by 2013. This
will enable the group to maximize the
business potential of the area and
create a stronger network comprising
the dealerships in Chengdu and
Chongqing and in the years ahead, the
addition of other new dealerships in
Sichuan province’s second tier cities.
Zung Fu plans to extend its presence
in other areas too, in order to maintain
its leading market position. Currently
the group is exploring potential
new markets in Guangxi and several
other provinces, as well as planning
to further expand its network in
Guangdong Province’s second and
third tier cities.
“The enormous economic growth of
the region and subsequent consumer
demand for high-end vehicles has
created a period of impressive
growth. Zung Fu’s careful strategic
planning has ensured that we have
been well-placed to make the most of
that and this is a situation we expect
to capitalize on further in the years
ahead,” said Mr Lee.
Thistle vol.1 2012
Zung Fu, which has grown to become the largest
Mercedes-Benz dealer group in Southern China,
is continuing to expand its network further.
Gala Celebrates Mandarin Oriental’s
Paris Debut
LEADERSHIP
Leadership Gala Celebrates Mandarin Oriental’s Paris Debut
Mandarin Oriental, Paris celebrated
its entry into Paris society with a
glamorous gala attended by more
than 500 celebrities, dignitaries and
society guests.
Gagnaire, Mireille Darc, Patricia Kaas,
Frank Leboeuf, Aurélie Dupont and
Julie Depardieu.
“This chic gala was the perfect way
to celebrate the arrival of our luxury
brand in Paris,” said Mandarin
Oriental Hotel Group Chief Executive
Edouard Ettedgui. “We look forward to
establishing the hotel as a benchmark
in the city for service excellence,
elegance and style.”
Guests were treated to a performance
from internationally-renowned
virtuoso violinist Vanessa Mae, an
amazing display by the award-winning
Guangzhou Acrobatic Troupe of China
and a ‘dance of the fans’ invoked by
choreographer Blanca Li, whose show
was inspired by Mandarin Oriental’s
fan symbol.
From left: MOHG
Chief Executive
Edouard Ettedgui
with Mandarin
Oriental ‘fans’
Vanessa Mae,
Kenzo Takada,
Helene Grimaud
and Liam Neeson
at the gala to
celebrate the
debut of Mandarin
Oriental, Paris.
Among the celebrities present were
Alain Delon, Liam Neeson, Maggie
Cheung, Kenzo Takada, Helene
Grimaud, Bruno Frisoni, Pierre
Gammon Joint Venture Wins Strategic Rail Network Contract
This is the biggest and final XRL civil
contract and the second XRL contract
secured by the joint venture, following
the award of the West Kowloon Terminus
Approach Tunnel South project.
Construction will take place in a highly
urbanized environment, requiring
sensitive management of road and
A computer-generated impression of how the station concourse at West Kowloon Terminus will look on
completion of the contract won by the Gammon joint venture.
utility diversions. Excavation to a
depth reaching 33 metres will require
the removal of 1.7 million cubic metres
of earth and the placement of 600,000
cubic metres of concrete and 150,000
tonnes of reinforcement steel.
On completion, the project will
provide a world-class rail terminus
and serve as an international gateway
to China. A key element is a dramatic
steel and glass roof structure that
will be a prominent feature of the
Kowloon skyline.
“The joint venture is particularly
delighted that our technical
competence and reputation for
excellent quality have enabled us
to win another prestigious contract
on the XRL. We are confident we will
safely deliver a development of the
highest quality,” said Gammon Chief
Executive Thomas Ho.
Thistle vol.1 2012
A Gammon joint venture with Leighton
Asia has commenced work on a
HK$8.9 billion (US$1.15 billion) contract
awarded by the MTR Corporation to
construct the West Kowloon Terminus
Station North for the GuangzhouShenzhen-Hong Kong Express Rail
Link (XRL), which forms part of China’s
strategic national express rail network.
Jardine Lloyd Thompson Expands its Presence in Italy and Chile
Jardine Lloyd Thompson (JLT) is
expanding its presence in Italy and Chile.
Italian Deal Lays Foundation
for Future Growth
In Italy, JLT has signed heads of
agreement to combine its existing
Italian broking business Jardine Lloyd
Thompson S.p.A. with the business of
Marine & Aviation S.p.A (M&A), one
of the oldest brokers in the Italian
insurance market. Following the
transaction, JLT will have a 25% interest
in the newly formed joint venture and will
have representation on the board with
JLT senior employees forming part of the
ongoing senior management team. JLT
will also acquire a 25% interest in Marine
Aviation & General (London) Ltd.
Jardine Lloyd Thompson has expanded its presence in Chile.
Chile Acquisition Adds
Leading Firms to JLT Group
In Chile, JLT has completed the
acquisition of an initial 50.1% interest
in the share capital of Alta SA with
an option to acquire a further 25%
in 2020. Alta is the
holding company of
Orbital Corredores de
Seguros, the fourth
largest insurance
broker in Chile, and
Alta Re, a reinsurance
broker which
commenced operations
in April 2010. It has
been a member of
the JLT International
Network since 2010.
“These developments are further
steps forward in JLT’s strategy of
building our international reach and
relevance with a focus on our core
specialisms,” said JLT Chief Executive
Officer Dominic Burke.
Asia Risk Council Turns Five
The Asia Risk Council (ARC), which was
established by Jardine Lloyd Thompson
(JLT) in 2007, has marked its fifth
anniversary. The Council was set up to
provide a forum for ‘decision makers
on risk’ from across Asia to meet their
peers and debate issues to help raise
the region’s culture of risk awareness.
A record 85 JLT clients and prospective
clients participated in the fifth
annual meeting, which was held in
Hong Kong. Delegates came from
11 countries, across major industries,
which included transportation,
finance, telecommunications and
power, as well as from government
and non-governmental agencies.
The focus of the event was on
emerging risks, with further sessions
addressing issues such as Corporate
Social Responsibility; dealing with
Zung Fu Fun Day for Mercedes-Benz Customers
Kids enjoy the games at the ‘Zung Fu Fun
Day 2011’, which was attended by more
than 3,000 Mercedes-Benz customers in
Hong Kong and held at the AsiaWorld Expo
adjacent to Hong Kong International Airport.
The latest Mercedes-Benz models including
the new CLS, C-Class, SLK and C-Coupe were
on show, along with a wide selection of
AMG products.
natural disasters; and risks
associated with the advent of
cloud computing.
“The ARC has achieved significant
growth in attendance since its
inception, which attests to its high
relevancy and recognition as the
premier risk management event in
Asia,” said JLT Asia Managing
Director – Risk Consulting Paul Clarke.
Hongkong Land has achieved
significant milestones in Singapore
and Jakarta.
In Singapore, the third and final tower
at joint venture development Marina
Bay Financial Centre (MBFC) has been
topped out. The completion of Tower 3
at MBFC makes the development one
of the largest providers of prime Grade
A office space – nearly three million
square feet – in Singapore.
Guest of honour at the symbolic
topping-out ceremony was Teo Chee
Hean, Singapore’s Deputy Prime
Minister, Co-ordinating Minister for
National Security and Minister for
Home Affairs.
Leadership 11
Hongkong Land Achieves Significant Milestones
In Jakarta, PT Jakarta Land, in which
Hongkong Land has a 50% interest,
has celebrated the topping-out of
World Trade Center II.
The 30-storey World Trade Center II
office tower in the heart of Jakarta’s
Central Business District (CBD) will be
the most modern commercial building
in Indonesia when it is completed in
the middle of this year.
At the topping-out ceremony for World Trade Centre II are from left: Tom Aaker, Chief Executive Officer,
Standard Chartered Bank; Y K Pang, Chief Executive, Hongkong Land; Dr Ing. Fauzi Bowo, Governor, DKI
Jakarta; Elizabeth Proust, Director General, Total E&P Indonesie; Dr Vince Cable, Secretary of State for
Business, Innovation and Skills, Government of the United Kingdom; Siti Hartati Murdaya, President Director,
Central Cipta Murdaya; and David Fletcher, President Director, Permata Bank.
“The topping-out of World Trade
Center II is a symbol of our long-term
commitment to the Indonesian market
and our absolute focus on developing
and managing high-quality, marketleading buildings in key CBD locations
around Asia,” said Hongkong Land
Chief Executive Y K Pang.
New Attractions at Mandarin Oriental Hotels
In Hong Kong, The Excelsior has
unveiled a new look for Chinese
restaurant, Yee Tung Heen, inspired
by the Chinese dramatic art of Bian
Lian (Sichuan opera). Guests also
enjoy ‘culinary art pieces’ provided by
Executive Chef Ho Wah using the best
ingredients from Southern China.
At Mandarin Oriental, Jakarta,
Chinese restaurant Xin Hwa has
undergone a number of changes to
enhance its ambience and interior
and introduced its new chef, Chan Yiu
new all-day dining
venue. Mosaic
boasts an elegant
interior and features
a mix of local and
international cuisine.
Meanwhile in
Singapore, the new
‘Spa at Mandarin
Oriental’ has already
received the coveted
The spa at Mandarin Oriental, Singapore offers a sanctuary of healing,
Forbes ‘Five Star Award’
relaxation and calm.
for excellence, and
So, an expert in authentic Cantonese
is one of only two spas in the city to
achieve this honour. Facilities include
and Szechuan cuisine.
six treatment rooms, a reflexology
Guests at Mandarin Oriental, Kuala
area, a tea lounge and one-to-one
Lumpur now have another awardconsultation areas. There are also
winning restaurant to choose from
two private Spa Suites and a VIP
with the opening of Mosaic, a
Treatment Suite.
Thistle vol.1 2012
Mandarin Oriental hotels in Hong
Kong, Jakarta and Kuala Lumpur
have each launched new culinary
attractions, while in Singapore a new
luxurious ‘Spa at Mandarin Oriental’
has been introduced.
Market Place by Jasons
Brand Campaign Brings
Tremendous Results
MTR trains on the Hong Kong and Tsuen Wan lines
have been transformed into Market Place by Jasons
shopping aisles.
Market Place by Jasons has launched
the second stage of its Hong
Kong-wide marketing campaign
‘Your Lifestyle Supermarket’. This
follows on from the first ten-week
stage launched in May 2011, which
successfully boosted brand awareness
and popularity.
The second stage features widespread
television advertising of the brand,
as well as on Mass Transit Railway
(MTR) trains, buses and minibuses.
A key element is the transformation of
the inside of MTR trains on the Island
and Tsuen Wan lines into Market
Place by Jasons supermarket aisles.
Brand building activities have also
been extended into events such as
the annual Hong Kong Wine & Dine
Festival, amongst other customer
engagement activities, in-store events
and promotions.
Over the last four years, Market Place
by Jasons has expanded rapidly in
Hong Kong to its current 16 stores.
Strong Group Presence at Cambodia
Investment Conference
The Jardine Matheson Group had
a strong presence at the biennial
investment conference organized
by the International Business
Chamber of Cambodia and held in
Phnom Penh.
For the third time, the Group was
a lead sponsor of the ‘Global
Challenges, Cambodia’s Responses’
event, which also provided a good
opportunity to showcase the Group’s
increasing interest in Cambodia with
its high GDP growth rate, emerging
middle class and increasing
consumer wealth.
The Jardine Matheson booth at the
entrance to the conference hall
attracted considerable attention and
was visited by Deputy Prime Minister
and Minister of the Economy and
Finance Keat Chhon, as well as the
Minister of the Council of Ministers
and Deputy Prime Minister Sok An.
Jardines’ current presence
in Cambodia dates from the
Left: Jardine Matheson Country Chairman, Vietnam
Alain Cany with the Deputy Prime Minister of
Cambodia, Sok An at the Jardines’ booth at the
‘Global Challenges, Cambodia’s Responses’
investment conference.
beginning of the 2000s with
the establishment of Jardine
Schindler (Cambodia) Ltd. This
was followed in 2009 by a 12.25%
investment by JSH Asian Holdings
Limited in ACLEDA Bank Plc,
Cambodia’s largest bank, and a
US$35.7 million Hongkong Land
purchase last year of development
properties in Phnom Penh and
Siem Reap.
Hactl Launches New IT System for SuperTerminal 1
Hong Kong Air Cargo Terminals
Limited (Hactl) has introduced a
totally new cargo management
system, COSAC-Plus, to SuperTerminal
1, the world’s largest independent air
cargo handling facility. This follows
almost three years’ development and
a HK$240 million (US$31 million)
investment.
COSAC-Plus is the third generation
of the groundbreaking cargo
management system first introduced
by Hactl in 1976 at Hong Kong’s
former airport, Kai Tak. Developed by
HACTL Solutions Ltd, an independent
company established in 2009, the
new system embodies hundreds of
improvements and handles images
for the first time.
“COSAC-Plus builds on the impressive
functions of its two predecessors, and
presents a greatly-enhanced system
in a modern, user-friendly format,”
said HACTL Solutions Director Tan
Chee Hong.
Leadership 13
Two Firsts for Jardine Aviation Services
Jardine Aviation Services (JAS) has
scored two recent ‘firsts’ at Hong Kong
International Airport.
Successful Debut of Dreamliner
In one, JAS successfully handled the
world’s first commercial flight of the
new Boeing 787 Dreamliner operated
by All Nippon Airways (ANA) from Tokyo
to Hong Kong in October 2011.
JAS ground handling teams greeted
the Dreamliner with professional flight
operations, load control and ramp
handling services. The Dreamliner’s
arrival marked a new era of aviation
industry, as it is one of the world’s
greenest aircraft in terms of noise
production and fuel efficiency.
JAS has been a trusted ground handling
partner for ANA since 2005 and has
recently extended the scope of its
operations for the airline to also cover
passenger services, thus providing an
integrated airport-service solution.
Jardine Aviation Services provides ramp handling services for All Nippon Airways’ Boeing 787 Dreamliner aircraft.
JAS Pioneers Green Airport
Mobility
In the second ‘first’, JAS, as a selected
pilot programme partner of MercedesBenz Hong Kong, has introduced two
zero-emission smart electric cars to its
fleet as part of its green initiatives to
reduce carbon emissions at Hong Kong
International Airport.
In what is a one-year trial programme,
the two electric drives are currently
deployed by JAS’ Airport Dispatch
& Station Control and Occupational
Health & Safety departments for the
transportation of flight documents and
personnel, as well as ramp patrolling.
“These smart electric drives are a
visible example of how JAS takes
advantage of technical innovation
to cope with the carbon issue at the
airport,” said JAS General Manager,
Marketing Services Dave Li.
JEC Wins New Business
In Shanghai, JEC is to supply one
of the largest combined cooling,
heating and power (CCHP) systems in
mainland China for two
substations in Hongqiao
Business District, Core
Area Phase 1.
A computer-generated visual of how the combined cooling, heating and
power system located at the North substation in the Shanghai Hongqiao
Business District will look on completion.
Hongqiao Business
District is the first
low-carbon economic
development in
Shanghai. As an
example of energy
efficiency and emission
reduction, in addition
to power generation,
JEC will recover the
waste heat from jacket
water and the exhaust emissions of
gas engines and use them to supply
cooling and heating respectively.
In Hong Kong, a JEC joint venture is
to upgrade the preliminary sewage
treatment works at Sandy Bay,
Cyberport, Wah Fu, Aberdeen and Ap
Lei Chau. This means that JEC is now
involved in the upgrading of all such
works in the Harbour Area Treatment
Scheme Stage 2A project.
Reflecting JEC’s expertise in providing
reliable power supplies for critical
facilities, the company is to supply the
standby generating plant for a data
centre facility in Kwai Chung.
Thistle vol.1 2012
Jardine Engineering Corporation (JEC)
has won a series of new contracts in
Shanghai and Hong Kong.
Hongkong Land – Expanding its Commercial
Property Portfolio Across Asia
FEATURE
Founded in Hong Kong in 1889 and
closely involved from the outset in
the growth of the city, Hongkong
Land is today one of Asia’s leading
property investment, management
and development groups. It owns and
manages some 450,000 sq. m.
(five million sq. ft.) of prime
commercial space that defines the
heart of Hong Kong’s Central Business
District (CBD) as well as managing a
further 450,000 sq. m. in Singapore,
along with operations in Macau,
Vietnam, Thailand and Indonesia.
The group also develops premium
residential properties in a number of
cities in the region.
“Hongkong Land helped to form and
then develop Hong Kong’s city centre
into the stylish area of
business efficiency and
metropolitan lifestyle that
it is today,” said Hongkong
Land Chief Executive
Y K Pang, “and it is from
here that we are expanding
our business throughout
the region, while continuing
to reinvest in Hong Kong.”
In Singapore, Hongkong
Land has worked closely
with Government
authorities and its joint
venture partners to create
the new financial and
business district of Marina
Bay, while in Macau,
‘One Central Macau’ is fast
becoming the enclave’s
premier destination. In
Marina Bay Financial Centre – Hongkong Land’s latest joint
mainland China, where
venture development in Singapore’s new Central Business District.
Hongkong Land recently
won the tender to develop
an integrated retail centre on a
the city. In other markets too such as
premier site in the heart of Beijing,
Vietnam, Cambodia and Indonesia,
the group will apply its successful
Hongkong Land is helping to improve
Central concept to what is expected to
city areas, set new benchmarks for
become an international landmark in
architectural and retail standards,
and introduce new property
management capabilities.
“Hongkong Land’s properties in
Hong Kong and other Asian centres
are recognized as market leaders and
house the world’s foremost financial,
business and luxury retail names,”
explained Mr Pang. “Each property
commands a prime location and
when completed, each is managed
by our own specialist teams. They
work around the clock to deliver the
very personal property management
standards and tenant services for
which Hongkong Land has become an
industry byword.”
In Hong Kong, the Landmark’s skylighted Atrium is home to many of the world’s most famous fashion brands.
Thistle vol.1 2012
From Hong Kong where the group
has established one of the best
commercial property portfolios in the
world, Hongkong Land is currently
developing its brand across Asia,
applying its expertise and experience
to evolving new commercial districts
and setting new standards of
partnership, integrity and excellence.
Feature 15
Hongkong Land – Expanding its Commercial Property Portfolio Across Asia
Brand Central Sets the Standards
Hongkong Land’s Central portfolio
sets the standards for all the group’s
developments around the region.
Comprising 12 premium commercial
properties interlinked by a network of
footbridges, this hub forms the heart
of the city’s CBD. The office buildings
are occupied by many of the world’s
leading multinational companies and
banks, while its 54,700 sq. m. of retail
space houses the flagship stores of
virtually every global luxury brand,
one of the greatest concentrations
anywhere in the world.
Over the years, Hongkong Land has
continued to refine and upgrade its
Central portfolio ensuring that it keeps
pace with technology and trends and
remains the location of choice for both
local and international businesses,
as well as the preferred destination
of local and visiting shoppers,
particularly those from the growing
mainland China market. Most recently
this has included the refurbishment
of The Landmark, Prince’s Building
and The Forum. Integrated facilities
such as The Landmark Mandarin
Oriental hotel and new retail concept,
Landmark Men, also play an important
role in defining Hongkong Land’s
reputation for innovation. The latter,
which opened in mid-2011, required a
complete revamp of The Landmark’s
first basement floor to create a
one-stop fashion hub for the male
trendsetter. Another innovation has
been to increase the emphasis on
Central as a dining destination, with
the area now boasting four restaurants
with Michelin Stars.
Underpinning the success of Central is
Hongkong Land’s continual quest for
excellence, which is exemplified in the
levels of property management and
customer service it offers. “Excellence
is at the core of all we do and forms
the key pillars of product, service and
marketing excellence,” said Executive
Director, Commercial Property,
Raymond Chow. “It conditions our
thinking and defines our every action.
Even as the best, we believe we can
always strive for better.”
Regarding its clients as partners,
Hongkong Land endeavours to
proactively manage their tenancies
and ensure they run as smoothly as
possible. Its Customer Service Centre
Sustainability has been integral to
Hongkong Land’s business philosophy
for many years and the group is
committed to the ongoing reduction
of carbon emissions from its buildings
through energy efficiency, the use of
new technologies and materials and
applying best practices.
“We have a very strong track record,
too, of pioneering products and
solutions that benefit our environment
as well as our tenants,” said Mr Chow.
Most recent has been the
introduction of a green roof
project during a complete
retrofit of the podiums
of both The Landmark
Atrium and The Rotunda,
Exchange Square to create
a rooftop environment
that can sustain plant
life and is aesthetically
pleasing, while
reducing the buildings’
carbon footprints.
Hongkong Land has also
been actively involved in
enhancing the public areas
around its buildings. In
Prince’s Building was the first Hongkong Land property to undergo
Hong Kong, the group has
‘CENTRAL Cityscape’ refurbishment, not only enhancing its ambience,
worked closely with the
but that of the surrounding areas as well.
Hong Kong Government
supports these relationships, while
since 2003 on ‘CENTRAL Cityscape’,
ongoing upgrades such as improved
an initiative which focuses on features
directional signage, and state-ofsuch as trees and greenery, signage
the-art lifts and escalators ensure
and lighting to create a welcoming
that its buildings operate efficiently
ambience and, where possible,
enhance personal safety and security
and effectively.
too through improved pavements
“We pride ourselves on our long-term
and drainage, and railings separating
relationships with our clients, many
pedestrians from traffic.
of whom will often be with us for over
15 years,” said Mr Chow. “Indeed, we
“We believe that through initiatives
even have clients who have been with
like Cityscape we can contribute to the
us for three generations – grandfather,
life and well-being of the communities
father and now, son.”
around our buildings,” said Mr Chow.
Feature 17
Developing New Markets in Asia
Singapore
The entire development comprises
three office towers offering
278,700 sq. m. of prime Grade A office
One Raffles Quay – a joint venture commercial development in the new financial district of Singapore.
space, two residential towers with 649
luxurious apartments and penthouses,
and Marina Bay Link Mall, which will
provide 16,350 sq. m. of retail space.
Singapore’s growth as a global
business and financial hub.”
“This project is drawing on our key
strengths and expertise in city centre
developments,” explained Executive
Director, South Asia, Robert Garman.
“When completed in 2013, MBFC
will play a vital role in advancing
Hongkong Land first established a
presence in Indonesia in 2003 through
its 50% joint venture PT Jakarta
Land, which owns and manages the
Metropolitan Complex in the heart of
the capital. Currently this comprises
80,000 sq. m. of prime office space in
three buildings. Another 57,000 sq. m.
of office and retail space will come
on stream later this year with the
completion of World Trade Center II.
This is the most advanced commercial
office building in Jakarta and the
first certified sustainable office
building in the CBD. In addition,
there is significant land for future
development which will meet the
growing demand from multinational
corporations and leading Indonesian
companies for premium office space in
Jakarta’s CBD.
Through its 50% interest in Jakarta Land, Hongkong Land is poised to benefit from the future growth of the
Indonesian capital’s Central Business District.
Indonesia
“Through the land bank we have the
opportunity to further grow our city
centre portfolio, while also seeking
opportunities to expand our footprint,”
explained Mr Garman.
Thistle vol.1 2012
In Singapore, Hongkong Land
manages a portfolio of assets that
represents the approximate size of
Hong Kong. The group first entered
this key market just over a decade ago
with its first project, the wholly-owned
office development, One Raffles Link
and its retail component, CityLink Mall.
This was followed by joint venture
project One Raffles Quay, a twotower office development specifically
designed to meet the requirements
of leading financial institutions
and multinationals. Most recently,
Hongkong Land has been playing a key
role in the joint venture project, Marina
Bay Financial Centre (MBFC), which
is creating a new financial district
for Singapore on a prime waterfront
site and is one of the most ambitious
mixed-use developments under
construction anywhere in the world.
Vietnam
Hongkong Land was an early investor
in Vietnam in 1995 as its economy
and infrastructure began to develop.
Central Building located next to
Hanoi’s iconic landmark Hoan Kiem
Lake was followed by 63 Ly Thai To,
which is near the Opera House. The
two prime properties, which comprise
office and retail space, are both market
leaders with blue chip tenants.
As Vietnam continues to develop,
Hongkong Land is currently exploring
opportunities to expand its presence
to Ho Chi Minh City.
“We were ahead of the game when we
moved into Vietnam and are keen to
retain our market leading position with
further investment in other key areas
of the country,” said Mr Garman.
Thailand
Gaysorn Shopping Centre in Bangkok
is a prime example of Hongkong
Land’s ability to apply its brand
Central concept outside Hong Kong.
Following the establishment of a joint
venture with leading Thailand property
developer, the Gaysorn Group, in
2001, to refurbish, lease and manage
Gaysorn, Hongkong Land effectively
created what is today the city’s
premier luxury retail centre. Located in
the legendary Ratchaprasong Square
shopping area, Gaysorn houses many
of the world’s leading designer labels
and Thailand’s top brands.
the flooding, we are working hard on
marketing and promotions to ensure
a swift return to normal business
and pedestrian traffic, as well as
raising substantial sums of money for
flood relief.”
Cambodia
Last year, Hongkong Land took its
first steps into Cambodia with the
purchase of a property portfolio
consisting of four freehold sites in
Phnom Penh – a one-hectare site in
the CBD, which is to be developed;
a smaller riverfront property in the
key tourist area; and two serviced
apartment buildings, Colonial
Mansions I and II – and one leasehold
site in Siam Reap.
Colonial Mansions are currently
undergoing a major refurbishment,
which will set new standards for city
centre serviced apartment living
when completed, as well as ensure
that Hongkong Land’s brand values
are maintained at the highest levels.
“We believe the Cambodian property
market offers great growth potential in
the long term,” said Mr Garman.
Macau
Although it is only two years since it
came on stream, One Central Macau
has quickly established itself as the
flagship luxury retail centre in Macau.
A waterfront mixed-use project
in the heart of the city, One Central
Macau comprises seven residential
towers, a three-level shopping mall
housing many of the world’s
leading luxury brands, the 213-room
Mandarin Oriental, Macau hotel and
‘The Residences & Apartments at
Mandarin Oriental, Macau’, the first
to open in Asia.
“We spring-boarded brand Central
into Macau and within a very short
time have created the ultimate
urban luxury lifestyle in the heart
of the city’s gaming paradise,” said
Raymond Chow.
In spite of recent political unrest and
the challenges of heavy city centre
flooding, Hongkong Land takes a longterm view on the potential of Thailand.
“We feel Thailand has a promising
future,” said Mr Garman. “Following
One Central Macau has quickly established itself as the flagship luxury retail centre in Macau.
Feature 19
Mainland China
Hongkong Land’s development of its
brand in Asia achieved a significant
step forward last year when it won a
key tender to develop an integrated
retail centre on a site in Wangfujing
located in the heart of Beijing.
Although the group has been involved
in the residential property market
in mainland China for more than
15 years, this will be a strategic
long-term commercial project for
Hongkong Land.
The 131,100 sq. m. development is in
the western part of Wangfujing Dajie,
an area that has a long history in
China and is already seen as the prime
commercial and retail location in the
city. Hongkong Land’s development
will house leading brands from
around the world and plans include a
luxury Mandarin Oriental hotel.
“Beijing is an important centre
for business in Asia and these
investments are in line with our
strategy to grow our property
portfolio in key commercial centres,”
said Mr Chow.
Hongkong Land is to develop an integrated retail centre on a site in Wangfujing located in the heart of Beijing.
Outside Beijing, Hongkong Land
is exploring opportunities for
commercial developments in other
mainland China cities such as
Shanghai, while also looking at
the potential of the country’s fast
developing second tier cities.
Well Positioned for the Future
As Hongkong Land’s commercial
developments get underway in
Beijing and the group grows its
presence in other parts of the
region, it remains firmly focused
on its goal of developing and
managing high-quality, marketleading buildings in CBD locations
around Asia.
At the same time, the group continues
to enhance its office and retail
properties in its key Hong Kong market.
“Hong Kong is the original hub and
we never lose sight of its importance in
terms of its location and international
position. Singapore is now also
gaining substantial importance as
the hub for South Asia and as a key
financial centre in Asia,” said Raymond
Chow. “With key holdings in both
markets, the advantage of working
with international retailers and global
companies, and being Asia’s premium
landlord, we are well placed to take
advantage of any opportunity in
the Asia region. We want to be the
best at what we do and we tend to
take a long-term view rather than be
influenced by short-term trends.”
The current redevelopment of The Forum at Exchange
Square is the latest example of Hongkong Land’s
ongoing efforts to upgrade and enhance its properties.
Thistle vol.1 2012
With its strong balance sheet
and cash flow, Hongkong Land
enters 2012 well positioned for
further expansion when suitable
opportunities arise. Although the
global economy remains uncertain,
the Asian economies are robust,
creating increasing demand from
both foreign and local companies
for more office space as they grow
their businesses in the region.
Prestigious Awards for Marina Bay
Financial Centre
Performance
Performance 21
Prestigious Awards for Marina Bay Financial Centre
Hongkong Land joint venture
development Marina Bay Financial
Centre (MBFC) in Singapore has
received prestigious awards from the
International Real Estate Federation
(FIABCI) and MIPIM Asia, the region’s
leading real estate exhibition
and conference.
MBFC Phase 1 and Marina Bay
Residences won the Office and
Residential (High Rise) categories
respectively in the inaugural FIABCI
Singapore Property Awards, which aim
to help promote Singapore’s merits in
design and architecture, and recognize
excellence in real estate development
projects or individual properties. MBFC
was evaluated on overall concept,
architecture and design, development
and construction, community benefit,
environmental impact, financial
and marketing.
As a winner of the Singapore awards,
MBFC is now eligible to participate in
The Hongkong Land
joint venture team
celebrates its MIPIM
Asia 2011 Gold
Award for Phase 1
of its Marina Bay
Financial Centre
development in
Singapore.
the FIABCI Prix d’Excellence Awards, an
initiative to recognize top quality real
estate projects around the world.
Meanwhile, Phase 1 of the MBFC
development clinched the Gold award
for the Mixed-Use category in the
MIPIM Asia Awards 2011, which honour
outstanding real estate projects in the
Asia Pacific region. MBFC also won the
Participants’ Choice Award, which is
presented to the project that receives
the most delegate votes.
The awards recognize MBFC’s
achievements in successfully
maximizing the potential of its prime
waterfront location, as well as the
economic and social advantages the
development brings to the community.
MBFC was one of 80 projects from
15 countries to participate in the
2011 awards.
“These latest awards reinforce MBFC’s
position as a world-class integrated
development that plays a key role
towards Singapore’s vision of being a
key financial hub,” said Wilson Kwong,
Chief Executive Officer of Raffles Quay
Asset Management.
Hactl Scoops Handling Award for Fifth Year Running
SCALA finalists are initially shortlisted
based on industry votes, with the
category winners then selected
against numerous criteria by a judging
panel of industry experts.
Left: Neil Morrison, Partner, Supply Chain & Logistics, Stones International,
presenting the ‘Air Cargo Terminal of the Year’ trophy to Hactl Executive
Director Kenneth Bell.
Hactl’s selection
for the top award
was influenced
by a number of
factors including its
proven IT expertise
and systems,
its vast airline
network coverage,
the high quality
of its ground
transportation
links and its
comprehensive abilities in handling
specialized cargo.
“It is a great honour for Hactl to win
this title for the fifth consecutive
year,” said Managing Director Mark
Whitehead. “However, we are not
in any way complacent. Hong Kong
and Hactl both face their separate
major challenges for the future,
but our dual aim is to ensure that
Hong Kong retains its status as the
region’s most important air cargo
hub, and that Hactl remains the
handling agent by which all others
are measured both in Hong Kong
and elsewhere.”
Thistle vol.1 2012
Hong Kong Air Cargo Terminals Limited
(Hactl) has been named ‘Air Cargo
Terminal of the Year’ for the fifth year
running at the prestigious Supply Chain
Asia Logistics Awards 2011 (SCALA).
Mandarin Oriental is Readers’ Choice
Mandarin Oriental Hotel Group
(MOHG) achieved high marks in the
2011 Condé Nast Traveler magazine
‘Readers’ Choice Awards’, with 14
hotels capturing top placements in the
survey. Five of the group’s properties
ranked among the Top 50 hotels
globally, including Mandarin Oriental,
Bangkok, Mandarin Oriental, Hong
Kong, Mandarin Oriental, Prague,
Mandarin Oriental Dhara Dhevi, Chiang
Mai and Mandarin Oriental, Boston.
Notably, Mandarin Oriental, Prague
was named the ‘#1 Best Hotel in
Northern Europe’, with Mandarin
Oriental hotels in Munich and Geneva
also winning awards in the same
category. The legendary Mandarin
Oriental, Bangkok was named the ‘#2
Best Hotel in all of Asia’, with sister
properties in Hong Kong, Chiang Mai,
Singapore and Tokyo also recognized
among the top 125 hotels in Asia.
Mandarin Oriental, Boston ranked
fourth on the list of the 200 Best
Hotels in the United States, with the
group’s properties in New York, Miami
and San Francisco also scoring top
placements. Mandarin Oriental,
Las Vegas, which opened at the
end of 2009, also garnered its first
spot in the annual survey.
Over 28,000 survey responses
were tabulated to determine the
winners of the 2011 Readers’
Choice Awards, one of the highest
honours in the travel industry.
Top Pastry Chefs Battle it
Out in Just Desserts
Pastry Chef Nelson Paz of Mandarin Oriental, Boston has
become renowned for his creative desserts and pastries.
Meanwhile, two of MOHG’s top
pastry chefs in the USA have been
battling it out on the reality television
show, ‘Top Chef Just Desserts’.
Pastry Chefs Nelson Paz and Matthew
Petersen from Mandarin Oriental,
Boston and Mandarin Oriental,
Washington DC respectively were two
of the 14 ‘chef testants’ competing for
the prestigious title and grand prize of
‘Top Chef Just Desserts’.
In the end, Chef Petersen made it
into the final three and was voted the
season’s ‘Fan Favorite’, which earned
him a US$10,000 cash prize. Chef
Paz, who was knocked out after three
rounds, has since become a Boston
celebrity with many local fans coming
in to Asana or M Bar & Lounge where
he manages the dessert collection and
pastries, asking to taste his creations.
“Mandarin Oriental is proud that
two of our talented chefs have been
recognized by the producers of
Top Chef Just Desserts,” said MOHG
Corporate Director of Food & Beverage
David Nicholls.
Success Again for Hongkong Land Legal Services Team
For the fourth time, the Legal Services team of Hongkong
Land has been named ‘Real Estate In-House Team of the
Year’ at the Asian Legal Business (ALB) Awards. Hongkong
Land previously won the ALB Award in 2006, 2009 and 2010.
Initiated by Asian Legal Business Magazine in 2000, the
ALB Hong Kong Law Awards recognize excellence and
outstanding achievement in Hong Kong’s leading law firms
and in-house legal teams.
“It is an honour for us to again win this award against keen
competition from other leading companies,” said Hongkong
Land Executive Director and Group Counsel David Lamb.
“It truly reflects the contribution and dedication of the
Hongkong Land’s Legal Services team.”
Hongkong Land’s Legal Services team celebrates winning ‘Real Estate In-House
Team of the Year’ at the Asian Legal Business Awards for the fourth time.
The favourite brands of Wellcome Hong Kong
consumers.
Now in their 12th year, Wellcome
Hong Kong’s most recent ‘Favourite
Brands Awards’ broke all previous
records with the participation of 101
business partners.
The 101 brands were nominated
for their outstanding performance
across nine categories including the
signature ‘Top 10 Favourite Brands
Awards’, which are voted for by
consumers, the ‘Rising Star Award’
and 27 Outstanding Category
Performance Awards.
“Wellcome Hong Kong works
closely with its trade partners in
striving to secure the best value
for local shoppers,” explained
Wellcome Hong Kong Chief
Executive Choo Peng Chee. “Our
Favourite Brands Awards add value
for shoppers and revenue for the
brands. The campaign also enables
Wellcome to access a much clearer
picture of its customers’ unique
tastes and evolving market trends.
It creates a ‘win-win-win’ platform
for Wellcome, our trade partners
and customers.”
Dairy Farm Singapore has won a
raft of recent awards, which reflect
its leadership position in the
retail market.
At the annual Singapore Retail
Association Ball, Dairy Farm carried
off several awards including ‘Green
Retailer of the Year’ and ‘Manager
of the Year’, which
was won by Jassie
Ling, Marketing
Communications
Manager of Cold
Storage Supermarkets.
At the Agri-Food &
Veterinary Authority
of Singapore Food
Safety Awards night
2011, Cold Storage
once again won a ‘Food Safety
Partner’ award.
Performance 23
Raft of Awards for Dairy Farm Singapore
“This further affirms our commitment
to delivering not just the freshest,
but the highest quality and safest
food to our customers,” said
Winstone Chee, Operation Director,
Cold Storage Supermarkets.
Dairy Farm Singapore was named ‘Green Retailer of the Year’ for
initiatives such as ‘Bring Your Own Bag’.
Job Opportunities Accolade for Wellcome Taiwan
Wellcome Taiwan has been
presented with a Government award
by Taiwan Premier Wu Tun-Yi for its
excellent performance in creating
job opportunities. The company was
one of 30 commended for its efforts
in offering more job opportunities
during the third quarter of last year.
“Wellcome Taiwan recruits potential
staff through campus recruitment
activities and works with colleges
and vocational schools to provide
a sandwich training programme,”
explained Senior Human Resources
Manager Simon Chang. “Wellcome
Taiwan is also involved with many
Government-organized recruitment
activities and is recognized for
its efforts in employing disabled
staff too.”
Wellcome Taiwan
focuses on hiring
talented staff
and providing
better service to
customers.
Thistle vol.1 2012
Wellcome Hong Kong
Brands Awards Break
All Records
Outstanding Customer Service from Group Companies in Hong Kong
The outstanding customer service
provided by several Jardine Matheson
Group companies in Hong Kong was
recognized in the 2011 Service
& Courtesy Awards organized by
the Hong Kong Retail Management
Association (HKRMA). Dairy Farm,
Pizza Hut and Maxim’s Cakes all
scored several awards in the annual
contest, which aims to upgrade the
standards of customer service of
frontline retail staff and increase the
overall service competitiveness of
Hong Kong’s retail industry.
Dairy Farm Hong Kong
Sweeps Up Seven Awards
Dairy Farm Hong Kong won a
total of seven awards in the 2011
competition, which involved over 787
participants from 135 retail brands.
Altogether some 19 Dairy Farm
entrants from Mannings, Wellcome,
IKEA and 7-Eleven were among the
172 finalists.
Of the 44 individual winners, Dairy
Farm achieved its impressive seven
awards in the categories of Personal
Care Products, Supermarkets,
Furniture & Home Accessories, and
Convenience Stores.
Pizza Hut Hong Kong
Service & Courtesy Pays Off
Once Again
For the 17th consecutive year, Pizza
Hut Hong Kong’s emphasis on
service and courtesy paid off in the
HKRMA competition.
Putting its ‘Customer Mania’
concept into practice and embracing
HKRMA’s slogan ‘Innovating
Service to Embrace Challenges’,
Pizza Hut Restaurant Manager
Joanna Ip won the championship
at the supervisory level, while Ying
Wong was the winner of the ‘Junior
Frontline’ level in the Fastfood/
Restaurants Category.
Recognition for Maxim’s Cakes
Two members of staff at Maxim’s Cakes
were also among the winning finalists.
Tammy Hung Wai Lai and Man Nga Sze
received their awards for excellent
service in the supervisory and frontline
level categories respectively.
Each of the finalists underwent several
rounds of assessment including mystery
shopper evaluation and two interviews.
Right: Hong Kong Retail Management Association
2011 Service & Courtesy Awards’ winner Tammy
Hung Wai Lai of Maxim’s Cakes says excellent service
comes from the heart.
Astra Awards Reaffirm Business Values
‘Winning Concept, Winning System
and Winning Team’ collectively
known as the ‘3W Concept’ form
the underlying platform of Astra’s
businesses from year to year, Astra
President Director Prijono Sugiarto
told a 350-strong audience at the
annual Astra Awards ceremony.
“Astra’s success today has been
achieved by adhering to the strength
of teamwork, rather than the strengths
of individuals, and by hard work,” said
Mr Sugiarto.
The theme of the 2011 awards
programme was ‘Celebrating
Centre: The winners
of the Astra Green
Company Awards
were presented with
their trophies by
(right) Astra Director
Johannes Loman
accompanied by (left)
Chief of Corporate
Communication,
Security, Environment
& Social Responsibility
Arief Istanto.
Cutting-edge Performance and
Sustainable Growth that Embodies
the Spirit of Indonesia’ with the
winners being assessed not only
on increasing business growth
and profit, but also on their efforts
with regard to environmental
preservation and community livelihood
development programmes.
The Astra Award winners were Astra
Daihatsu Motor for its ‘excellent strategy
and execution in delivering outstanding
performance’; Federal International
Finance for ‘excellent operation and
culture in sustaining business growth’;
and United Tractors Pandu Engineering
for ‘excellent design and engineering
capabilities in driving business growth’.
Performance 25
Astra FIF on Top for Third Year Running
Astra company Federal International Finance (FIF), which
primarily offers financing for Honda motorcycles, has won
the Service Quality Award 2011 for the third consecutive
year. FIF came top of the ‘Automotive Financing 2W
Services’ category in the awards programme, which is
run by Marketing Magazine and the Center for Customer
Satisfaction & Loyalty.
“This prestigious award is a reflection of consumers’ trust
in FIF, as well as an acknowledgement of the hard work put
in by FIF employees who have given their best services amid
the increasingly competitive financing industry,” said FIF
Marketing Director Hendry Christian Wong.
Astra company Federal International Finance (FIF), which offers
financing services for Honda motorcycles, has been recognized for
its service quality for the third consecutive year.
Entrepreneur Award for THACO Chairman
The Chairman of Truong Hai Auto Corporation
(THACO), in which Jardine Cycle & Carriage holds a
32% interest, Tran Ba Duong, has been named one
of five Ernst & Young 2011 Entrepreneurs of the
Year Vietnam.
This is the first time that the awards, which
recognize strategic vision and success in business,
have been made in Vietnam. The recipients were
selected by a prestigious independent panel
of judges based on their entrepreneurial spirit,
financial performance, communities/global
impact, innovation, personal integrity/influence
and strategic direction.
Left: Chairman of
THACO Tran Ba
Duong receives
his Ernst & Young
‘Entrepreneur of
the Year Award’
2011.
Jardine OneSolution (JOS) Hong Kong
has outshined its competitors for the
fourth consecutive year in the Small
and Medium Enterprise (SME) market
to be named winner of the ‘Consulting
and Systems Integration’ category
at the SMBWorld Awards 2011. The
annual awards recognize technology
providers who give strong support
to SMEs through their products or
solutions.
JOS in the Top Regional 20
The 2011 MIS Strategic 100 certificate awarded to
JOS by MIS Asia.
Meanwhile JOS’ position as a
prominent vendor in the Asia
Pacific region has once again been
substantiated by being named in
the ‘Top Regional 20’ of the 2011
MIS Strategic 100 for the third
consecutive year and in the ‘Top 100’
for the fifth year running. Companies
shortlisted by MIS Asia, one of the
region’s leading IT management
magazines, are assessed by an
independent panel of highly
experienced global business and
information and communications
technology leaders from a wide
variety of sectors and industries.
Thistle vol.1 2012
Jardine OneSolution Outshines Competitors
CENTRAL Rat Race Raises Record Funds
for MINDSET
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
CENTRAL Rat Race Raises Record Funds for MINDSET
The sixth annual CENTRAL Rat
Race raised a record-breaking
HK$2.62 million (US$337,000) for
MINDSET and saw participation from
over 450 individuals.
The ‘Rat Race Cup’ was won by CB
Richard Ellis Limited, while Craig
Shute from the same company won
the ‘Big Rat Cup’ for being the fastest
senior executive. The ‘Junior Rat Cup’
went to Stephanie Tsang for being
the fastest, and New Life Psychiatric
Rehabilitation Association won a
new race, the ‘NGO Rat Cup’, which
pits pairs of representatives from
local NGOs.
“This is the sixth year that MINDSET
has been the beneficiary of the
CENTRAL Rat Race, and we couldn’t
be more grateful for the support
provided by Hongkong Land and
the local business community each
year,” said MINDSET Chairman and
Jardine Matheson Group Managing
Watched by
Mr Rat, Hongkong
Land Chief
Executive Y K Pang
(left) presents the
record-breaking
proceeds of the
2011 CENTRAL Rat
Race to MINDSET
Chairman and
Jardine Matheson
Group Managing
Director Anthony
Nightingale.
Director Anthony Nightingale. “Too
often in an executive’s life, mental and
physical health are overlooked at the
expense of work. This event is a fun
and effective way to raise awareness
of how important mental health is and
maintaining good work-life balance.”
During the Race, runners in creative
costumes or business attire pass
briefcases as batons while navigating
a 2.5km course through CENTRAL’s
Grade A commercial buildings
and interconnecting pedestrian
walkways to highlight its convenience
and efficiency as a world-class
business centre.
“This year we had a fantastic turnout
which underscores the fact that the
CENTRAL Rat Race remains one of
Hong Kong’s signature charity events,”
said Hongkong Land Chief Executive
Y K Pang.
MINDSET Singapore Roadshow Highlights Mental Health
The roadshow focused on showcasing the
employability of people who have suffered
from mental illness by sharing their
stories of recovery, as well as selling their
handmade items and paintings.
Paintings by service
members of Hougang
Care Centre were
well received by the
public at the MINDSET
Singapore roadshow.
Thistle vol.1 2012
In conjunction with World Mental Health
Day, the Social Enterprise team of
MINDSET Singapore staged a roadshow at
CityLink Mall to highlight mental health.
The event was partnered by Singapore
Anglican Community Services, which
includes Simei Care Centre, Hougang Care
Centre, Community Rehabilitation and
Support Service, and Temasek Cares.
MINDSET Participates in World Congress
MINDSET was represented at the
2011 World Congress of the World
Federation for Mental Health when
MINDSET Steering Committee Member
and Group General Counsel Giles
White addressed participants on the
‘Private Sector’s Role in Mental Health:
MINDSET’s Experience’.
and in supporting the work of the
Jardine Ambassadors,” said Mr White.
Mr White explained that MINDSET
operates with the same attention to
detail and commitment that Jardines
applies to its businesses.
Speaking at the event, which was
held in Cape Town, South Africa,
Mr White said that the MINDSET
structure had evolved over time as
its effectiveness was tested across
the Group. Most recently, a group of
12 senior executives within Group
companies had been appointed as
‘MINDSET Coordinators’.
“We set measurable objectives for
MINDSET and target specific sectors
where we can leverage our position in
the community,” he said.
Outlining the success of MINDSET,
Mr White said that in 2010 about
5,000 people suffering or recovering
from mental illness and their carers
and families had benefited directly
from its programmes. More than
63,000 students, teachers and
family members in Hong Kong had
also benefited from the Health in
Mind programme.
Mr White said that he was
particularly proud of the considerable
achievements of the Jardine
Ambassadors who in 2010 spent
over 37,000 hours working on
MINDSET projects.
“They also now play a key role in
enhancing employees’ participation in
MINDSET and mental health activities,
Thanks to MINDSET Supported Sichuan Project Social Workers
The social workers involved in a
MINDSET supported project to help
schoolchildren in Sichuan recover from
the 2008 earthquake there have been
thanked for their efforts at a lunch
held in the Penthouse of Jardine House
in Hong Kong.
Expanded School Mental Health
Network’, as the project is known,
had accumulated useful experience
in promoting the mental health of
students, their families and their
teachers living in the Mianzhu and
Wenchuan communities.
The social workers, most of whom
are in their twenties, have completed
their contracts on the project, which
has been conducted by the Hong Kong
Polytechnic University and supported
by MINDSET.
Dr Sim said that while the physical
reconstruction of the towns and
Speaking at the lunch, which
was attended by MINDSET
Steering Committee members and
representatives from Dairy Farm and
Zung Fu who have business operations
in Sichuan, Dr Timothy Sim of Hong
Kong Polytechnic University said that
over the past three years, the ‘Sichuan
schools affected by the earthquake
was nearing completion, social and
psychological reconstruction still has
a long way to go.
“As we enter into the next phase of
work, we will continue to construct
with our students and their significant
others, healthier and happier paths of
growth and development.”
Two representatives of
the 12 Sichuan social
workers present MINDSET
Steering Committee
members (second left) Neil
McNamara and (second
right) James Riley with a
painting as a token of their
appreciation of MINDSET’s
support in the ‘Sichuan
Expanded School Mental
Health Network’ project.
Spirit 29
Group Activities Promote Social Inclusion
Service users from three Hong Kong
agencies have participated in several
recent Jardine Matheson Group
activities, with the aim of promoting
social inclusion and the acceptance
of people recovering from mental
illnesses amongst Group staff.
Children enjoyed
playing the
games at the
Gammon Family
Fun Day.
At the annual Jardine Sports
Association Sports Day for staff and
their families, service users from
New Life Psychiatric Rehabilitation
Association set up and manned a
games booth featuring various games
designed around the theme of positive
thinking. These were well received and
enjoyed by all the participants.
staff to watch the entertainment and
join in the family games. Everyone had
a great time, and the service users also
went home with an array of gifts.
At the annual Gammon Family Fun Day,
50 members of The Boys’ and Girls’
Clubs Association of Hong Kong joined
Meanwhile, 20 members from Baptist
Oi Kwan Social Services visited IKEA’s
store at Mega Box where they received
practical tips about making the best
use of space. The service users were
also treated to a delicious Swedish
breakfast before their tour of the store,
which was led by two IKEA designers
who answered the visitors’ many
questions on ways to save space.
The Spirit of Christmas at MINDSET Place
Association with professional health
and social workers offering a high
standard of care, training, and social
activities for the residents.
MINDSET Steering Committee
members Giles White, Neil McNamara,
Ritchie Bent and Michael Hobson
MINDSET Place residents, Jardine Ambassadors and MINDSET Steering Committee members all entered into
the spirit of Christmas at the party organized by the Ambassadors.
joined in the festivities where they
acted as the panel of judges for a
series of games and sang Christmas
carols together with the Ambassadors
and MINDSET Place residents.
During the event, residents split
into three groups and competed in
decorating Christmas tree outfits,
which they had designed and sewn
and then worn to the party. Santa
Claus also made an appearance and
with the assistance of MINDSET
Steering Committee members
handed out presents to the residents
consisting of personal items donated
by Mannings and its suppliers.
“The party was full of cheer
and laughter throughout,” said
Jardine Ambassador and Santa
Claus for the day, Jeffrey Tse of
Jardine OneSolution.
Thistle vol.1 2012
The spirit of Christmas was in evidence
at MINDSET Place when residents
were entertained at a Christmas party
organized by Jardine Ambassadors.
The home for people suffering from
chronic mental illness was set up by
MINDSET in 2010 and is operated by
New Life Psychiatric Rehabilitation
Busy Programme for Health in Mind Students
Students involved in MINDSET’s
Health in Mind programme have
been busy participating in a range of
activities designed to increase their
understanding of mental illness.
The tenth year of the Health in Mind
programme was officially launched
with an orientation camp, which was
held at Wu Kai Sha Youth Village in
Hong Kong. Over 140 students joining
the first year of the programme
participated in the event, which
helped to build team spirit and
self-confidence.
A water game played at the Health in Mind programme orientation camp cooled the participants, but
strengthened their team spirit.
Subsequently, the new Health in
Mind students attended a workshop
at Kwai Chung Hospital, which aimed
to equip them with the necessary
knowledge and skills to interact with
people suffering or recovered from
mental illness.
Students in the second year of the
Health in Mind programme learned
how to better understand emotion in
a workshop conducted by Kwai Chung
Hospital Senior Clinical Psychologist
Dr Raymond Chan.
Conducted by Senior Nursing Officer
Francis Woo, the workshop also
included a visit to various facilities
inside the hospital such as the Patient
Resources and Social Centre.
Dr Chan helped students to look at
emotion from different angles and
introduced a ‘Five Steps’ module
to help students to manage their
emotions better.
Meanwhile, the 71 students with the
highest participation rate in their first
year of the current Health in Mind
programme were rewarded with a visit
to SuperTerminal 1, which is operated
by Hong Kong Air Cargo Terminals
Limited. The students were impressed
by the state-of-the-art design and the
highly automated and sophisticated
cargo handling and storage systems in
the terminal.
Party Time for Boys’ and Girls’ Clubs Association Families
It was party time for members of The Boys’ and Girls’ Clubs
Association of Hong Kong when Jardine Ambassadors visited its Tze
Wan Shan Centre.
Altogether 57 adults and children from 27 families enjoyed games
and delicious food prepared by the Ambassadors, as well as six
parent-child activities designed to strengthen their relationships.
The highlight of the party was when Santa Claus distributed
presents to all the participants. Each family received a fortune bag
filled with rice, oil and canned food, while each child was given a
Christmas stocking with candies and toys.
“It was a joy to see the smiles on participants’ faces and all the
Ambassadors were touched by the thousand thanks they expressed
to us,” said Jardine Ambassador Clement Kei from Zung Fu.
Jardine Ambassadors Judy Li of 7-Eleven and Andrew Wong of Hactl
dress for the occasion at the Christmas party for members of The
Boys’ and Girls’ Clubs Association of Hong Kong.
Spirit 31
Jardines Team Joins Pok Oi Cycle for Millions
A Jardine Matheson Group team comprising representatives
from 13 different group companies was among the
participants in the HSBC Pok Oi Cycle for Millions to raise
funds for Pok Oi Hospital, a charity organization that
provides diversified medical, educational and community
services in Hong Kong.
The event, which involved a ten kilometre cycle through
the Lau Fau Shan wetlands area of the New Territories,
attracted a turnout of some 5,000 cyclists. It also included
a series of environmental activities to promote a green and
healthy lifestyle.
Twenty bikers from Jardine Matheson Group companies joined the HSBC Pok
Oi Cycle for Millions.
Wellcome Hong Kong Charity Bears Spread the Joy of Christmas
Wellcome Hong Kong helped to spread
the joy of Christmas through the
launch of three ‘Wellcome Cares’
bears – Love, Joy and Care.
Introduced as part of the ‘Wellcome
Cares’ philosophy, which strives to
support and contribute to a variety
of worthy causes, Wellcome donated
The three ‘Wellcome
Cares’ bears helped
to spread the joy of
Christmas in over
260 Wellcome Hong
Kong stores.
HK$5 to hunger relief charity
‘Feeding Hong Kong’ for each bear
sold to support those in need during
Christmas 2011. The bears were on
sale in over 260 Wellcome stores
around Hong Kong.
“Through this initiative, Wellcome
joined forces with its customers
to help citizens share in the joy of
Christmas and experience the gift
of giving,” explained Wellcome
Hong Kong Chief Executive Officer
Choo Peng Chee.
Kids Enjoy Day Out with JEC Hong Kong
The aim of the
outing was to
promote care for the
environment and the
message of love.
During the visit, the group took in
most of the park’s attractions. The
children particularly enjoyed the
exhibition halls, including the 4D
theatre, which showed the amazing
power of nature and the challenges
that the planet is facing.
JEC’s Caring
Team and
the group of
children at the
Noah’s Ark
theme park.
Thistle vol.1 2012
A group of 28 children aged from
six to ten years old enjoyed a real
treat when the JEC Caring Team in
Hong Kong, in collaboration with
Hong Kong Children & Youth
Services, took them to the
Noah’s Ark theme park
for a day.
JLT Philippines Participates in Charity
Building Project
Fifty-eight employees of Jardine
Lloyd Thompson (JLT) Philippines
participated in a ‘Juan Builds’
employee engagement programme
from Habitat for Humanity
Philippines, which saw them
involved in build and community
service activities at BayaniJuan,
approximately 90 minutes south
of Manila.
Over a two-day period, the JLT
volunteers hauled more than 3,000
concrete interlocking blocks and
painted nine houses. In addition,
they planted 58 rambutan and Indian
mango seedlings. The volunteers
also took part in lessons on health
and nutrition, arts and craft, and
the distribution of nutritional food
packs to children, and ended each
day with a storytelling session
for 200 children organized by the
Alitaptap Foundation.
JLT’s choice of activities reflected
their employee principles of
innovation, creativity, and dedication.
“We came here to give or to share
something that we have, but I think
we are the ones who have learned
from this experience,” commented
one JLT employee.
Malou Penuela, Patricia Garcia and Roselyn Vallente of JLT Philippines paint the town.... white!
Gammon Walkathon Supports Charity
Gammon and the Hong Chi
Association joined hands for the
second year running to walk from
Hong Kong to Guangzhou to raise
funds to support the services provided
to people with intellectual disabilities.
A total of 30 Gammon staff and
nine Hong Chi trainers and trainees
Giant Shopping Spree
for Orphans
completed the 75 kilometre walk
and raised a total of HK$200,000
(US$26,000) for Hong Chi from
Gammon’s business partners and
staff. The walkers started from Hong
Chi’s Pinehill Village at Tai Po and
ended at the CITIC bank building in
Guangzhou, which was constructed
by Gammon in 1996.
Left: Dato’ John Coyle, Dairy Farm Regional Director,
East Asia with (centre) Minister of Domestic Trade,
Cooperatives and Consumerism, Dato’ Sri Ismail Sabri
Yaakob, and (right) Azmin A Aziz, Giant Malaysia
General Manager, Human Resouces Development,
and three of the orphans.
During the month of Ramadan, Giant
Malaysia took 255 children from six
orphanages on a shopping spree at
Giant Hypermarket Kota Damansara
followed by a breaking-of-fast meal.
Minister of Domestic Trade,
Cooperatives and Consumerism Dato’
Sri Ismail Sabri Yaakob and his two
Deputy Ministers, accompanied by
Dairy Farm Regional Director for East
Asia Dato’ John Coyle, visited the store
to give the children a helping hand with
their shopping as they browsed the
aisles for new clothes and shoes. Some
children took the opportunity to shop
for their favourite snacks as well. After
shopping, the children were invited to
break their fast in a marquee specially
erected in the hypermarket’s car park
where they enjoyed an evening of
fellowship with the Giant management
team. The total contribution from Giant
amounted to RM 33,300.
“Ramadan is a time for spiritual
reflection as well as for empathy with
those who are less fortunate,” said
Mr Coyle. “With this in mind, this
particular treat fitted well as part of
Giant’s ongoing programme of giving
back to the community.”
Spirit 33
IKEA Soft Toys Help Fund Rural Projects
IKEA Hong Kong, which is an active
participant in the group’s worldwide
‘Soft Toys for Education’ charity
campaign, has been seeing firsthand
how some of the funds are spent.
Ten IKEA Hong Kong staff from
its stores, warehouse and office
travelled to rural Vietnam to visit
several projects that are funded by
money raised through the campaign,
where for every soft toy sold, IKEA
Hong Kong donates HK$10 to Save
the Children and UNICEF to help
children in need. They also brought
with them various necessities for
children purchased
from an additional
sum of over
HK$20,000
raised by their
colleagues.
The IKEA Hong
Kong group
visited two small
mountain towns –
The IKEA Hong Kong team that visited the Save the Children projects being
Ba Chẽ and Dong
funded by the group in Vietnam.
Ngu – some eight
hours journey by jeep from Hanoi.
first time this year, while projects in
Save the Children projects in Ba Chẽ
Dong Ngu have been receiving aid for
will receive funding from IKEA for the
the last three years.
Astra Aids Students
In commemoration of National
Education Day, Astra inaugurated
an additional building to support
the learning process at two adjacent
public elementary schools in Sungai
Bambu, North Jakarta. To date, Astra
has provided educational assistance
worth over Rp 1 billion (US$109,000)
to 51 schools in the form of hardware,
software and ‘brainware’. During
2010, Astra also gave out scholarships
to a total of 4,219 students, while
Astra Cooperative awarded 2,202
scholarships, and Amaliah Astra
Foundation, 551.
For the current academic year,
there has been a 4.5% increase
in recipients of the scholarships
awarded by Astra Cooperative with a
total of 2,300 handed out – 1,035 to
Recipients of the student scholarships from Astra Cooperative together with Astra management.
elementary school students, 617 to
junior high school students, 436 to
high school students, and 212 to
university students.
“Now in its 11th year, this scholarship
programme is part of Astra
Cooperative’s welfare programme
and aims to help ease the burden of
the annual education expenses of
members’ children,” explained Astra
Cooperative Executive Chairman &
Supervisor Pongki Pamungkas.
Thistle vol.1 2012
Astra has been continuing to
help students in Indonesia
as part of its corporate social
responsibility programme.
Hactl Unveils Vision 2015
PEOPLE
People 35
Hactl Unveils Vision 2015
Hong Kong Air Cargo Terminals Limited
(Hactl) has unveiled a new corporate
vision designed to help it stay ahead
of the competitive and ever-changing
landscape of the air cargo market.
Hactl’s dedicated
team of professional
staff are committed
to its new
corporate vision.
The vision to be the leading air cargo
terminal in Hong Kong by 2015 will be
guided by upholding Hactl’s five core
values for the last 35 years – Respect,
Trust, Teamwork, Integrity, and
Professionalism – and by providing
leadership and excellent management.
“We believe this goal is achievable by
consistently delivering exceptional
service with greater flexibility to our
customers; diversifying our business
streams; continuing to invest in
innovative technologies and by
attracting, engaging and developing
the best people in our business,”
states the vision statement.
The new vision was launched during
four communication days when Hactl’s
Managing Director Mark Whitehead
and Executive Directors met with
all members of the Hactl team to
share what it would mean to them
and to emphasize the company’s
commitment to it.
Senior Management Changes
at RQAM will be taken over by Warren
Bishop, who is Chief Executive Officer
at Tradeport, Hongkong Land’s joint
venture logistics centre at Hong Kong
International Airport.
Wilson Kwong
Wilson Kwong who is currently Chief
Executive Officer of Hongkong Land’s
Singapore joint venture property
management company, Raffles Quay
Asset Management (RQAM). His role
At Jardine Pacific, Ben Birks will
become Chief Executive reporting to
Adam Keswick as the Chairman of
Jardine Pacific. Mr Birks is currently
Chief Executive of Dairy Farm’s IKEA
operation in Hong Kong.
Alex Newbigging
At Jardine Cycle & Carriage, Alex
Newbigging has been appointed
Group Managing Director with effect
from 1st April 2012. Mr Newbigging
is currently the Chief Executive of
JEC. He will be replaced there by
Ben Birks
Warren Bishop
Adam Keswick will retain his current role
as Chief Executive of Jardine Motors.
Thistle vol.1 2012
Following the announcement of
the appointment of Ben Keswick as
Group Managing Director and Adam
Keswick as Deputy Managing Director
of Jardine Matheson, both with effect
from 1st April 2012, there have been
further management changes that
result from these appointments.
Group Celebrates St Andrew’s Day
The Jardine Matheson Group celebrated
St Andrews Day on 30th November 2011 in
the traditional manner.
At Jardine House in Hong Kong, business
associates and friends gathered in the
Penthouse to partake in the ceremony of
‘testing the capacity of the wooden spoon’,
a tradition which dates back 75 years to
1936 in Shanghai. At that time, the spoon
was proven to hold an imperial quart,
then the equivalent of a bottle of whisky.
In Bermuda, the Group’s celebrations were
attended by the Governor and Lady Gozney,
the US Consul General and two bagpipers,
instead of the usual single player. The
second piper, Pipe Major Ian Duncan of
the Atholl Highlanders in Perthshire,
Scotland, was visiting Bermuda on a recce
for the visit in June this year of over 50 of
the Highlanders.
Greetings in verse were also exchanged
between Hong Kong, Bermuda and
Matheson & Co. in Lombard Street, London.
Flanked by two pipers Jardine Matheson Group Managing Director Anthony Nightingale
(2nd right) celebrates St Andrew’s Day at Jardine House in Hong Kong with St Andrew’s
Society Chieftain Jacqui Donaldson and Jardine Executive Training Scheme trainees
Joshua Sum and Hugo Marland.
Jardine House in Bermuda was the venue for the Group’s St Andrew’s Day
celebrations there.
Wellcome Education Awards Offer a Brighter Future
As part of its ‘Wellcome Cares’
philosophy, Wellcome Hong Kong
has made education awards to
100 children of staff members.
The children, who were selected for
their good academic performance,
were given funds to combat the
rising cost of textbooks and other
study-related expenses.
“We treasure our people and care
for them and their families,” said
Wellcome Hong Kong Chief Executive
Choo Peng Chee. “With this education
scheme, we hope to enable our staff’s
youngsters to build a brighter future
for themselves and their families.”
Recipients of the Wellcome Hong Kong education awards celebrate with their families.
People 37
The Strategic HR Programme – A Group-wide Initiative
Following on from the success of the
Director Development Initiative (DDI),
Group Human Resources launched
a similar initiative for the Group’s
Human Resources Directors ((HRD)
designed to open their minds to new
ways of doing things and to initiate 14
business-related change initiatives.
The Strategic HR Programme (SHRP)
adopts an action learning approach
and takes participants into different
types of businesses to meet their
respective HR Directors and other
senior executives for discussions about
‘how’ they do things. At the end of the
process, they reported back to the
Jardine Matheson Holdings board as to
what they had done as a result of their
exposure to these other companies.
“During the past three years we have
recognized that the ‘topography’
of HR has changed and that the
The 14 Strategic HR Programme delegates, joined by Jardine Lloyd Thompson Asia Chief Executive Officer
Warren Merritt, during their visit to CPIC in Shanghai.
traditional ‘western’ model of HR
based on the gradual growth of a
business, is progressively becoming
less relevant,” explained Head of
Group HR Ritchie Bent. “A new,
more agile and pragmatic form of
HR management is emerging, which
is already being practised by many
Asian companies, and we think it is
time that we explored this more fully.
The SHRP gave our HR Directors the
opportunity to question their practices
in terms of what is working for them
and what isn’t.”
In the programme, which has just
concluded, participants from 14 Group
companies visited businesses in Hong
Kong, Shanghai and Singapore, as
well as receiving insights from two
professors, one from the Hong Kong
University of Science and Technology
Kellogg Business School, and the
other from INSEAD Singapore.
Over 600 guests danced the night
away at the annual Jardines Executive
Dinner Dance (JEDD) for senior
executives and their partners.
The 2011 event was organized by
a committee chaired by Hongkong
Land and held at the Hong Kong
Convention Centre with the theme
‘JEDD Live 2011 – A Musical Journey
from Classical to Jazz, Rock to Pop’.
Dinner was preceded by a cocktail
reception, which included games
and entertainment. Celebrity
impersonators greeted guests and
were photographed with them, while
a ‘Living Jukebox’ allowed guests to
select any song in a pre-set menu and
have it sung by the female performer
inside the jukebox.
Group Managing
Director Anthony
Nightingale and JEDD
Chairman Raymond
Chow got the rest
of the evening off to
a good start in the
style of ‘Hard Rock’
performers when
they smashed two
ceremonial guitars
Left: Group Managing Director Anthony Nightingale and (right) Jardines
Executive Dinner Dance (JEDD) Chairman Raymond Chow get the
on stage. During
entertainment at the annual event off to a good start in the style of
dinner, guests
‘Hard Rock’ performers.
enjoyed music and
dance performances including an
competition, was the lucky draw for
outstanding act by Frank Sinatra and
40 luxurious prizes. First prize was
an eight-inch Golden Record in the
Barbara Streisand lookalikes.
value of HK$150,000; second prize,
Another highlight of the evening,
cash vouchers of HK$100,000; and
which also included table prizes,
third prize, two Xi – GUCCI Grammy
a music quiz and a ‘best dressed’
Gold watches.
Thistle vol.1 2012
Group Executives Dance the Night Away
Group Legal Conference Held in Jakarta
For the first time, the Jardine Matheson
Group Legal Conference was held in
Jakarta. Some 71 participants including
lawyers, company secretaries and tax
managers from around the Group met
for the two-day event.
On the first day Group General
Counsel Giles White discussed the
legal implications regarding foreign
ownership and an IT consultant
addressed the gathering on the risks
and implications associated with the
use of cloud computing. This was
followed by a team building session,
which challenged the participants’
creativity, communication and
problem-solving skills, as well as
team co-operation. The second day
focused on enhancing the participants’
understanding of Indonesia, with a
presentation by Standard Chartered
Managing Director and Senior
Economist Fauzi Ichsan on the
Indonesian economy, and one by Astra
Director Simon Dixon about Astra’s
market leading businesses.
Participants also visited Group
operations in Jakarta including Giant
hypermarkets, Jakarta Land’s World
Trade Center project and the Astra
Honda Motor Cycle Plant.
Astra President Director Prijono Sugiarto (front row, ninth from left) joins Group General Counsel Giles White and participants at the 2011 Group Legal Conference, which
was held in Jakarta.
JSA Continues 60th Anniversary Celebrations
Jardine Sports Association (JSA) has continued
its 60th anniversary celebrations with two
major events – the annual Singing Contest and
Sports Carnival.
More than 1,800 music lovers attended the Singing
Contest, which was held at Queen Elizabeth Stadium.
Outstanding performances were given by 18 singers
from 14 companies, with Raymond Tam from Jardine
OneSolution (JOS) crowned champion, a title he
previously won in 1994.
Some 3,200 people participated in the JSA Sports
Carnival, including nearly 400 athletes.
The perpetual Wilken Quaich initiated in memory of
Harry Wilken, JSA Vice-chairman from 1985 to 1995,
was presented for the first time to Overall Team
Champion JOS.
Igniting the ‘Olympic’ flame at the Jardine Sports Association (JSA) Carnival are from left:
JSA Council members Steve Lo, Sino Cheng, and Michael Lee; Jardine Matheson directors
Y K Pang, Giles White and James Riley (also JSA Chairman); and JSA Athletics Convenor
Spencer Lee.
The Jardine Matheson Group
Communications Conference was held
against the dynamic backdrop of Hong
Kong Disneyland at the theme park’s
conference centre.
Some 43 corporate communications
professionals from across the Group
attended the conference, which
began with opening remarks from
Group Corporate Secretary and
Director, Group Corporate Affairs, Neil
McNamara, about communications
issues facing Group businesses.
This was followed by an improvised
theatre workshop led by an external
training consultant where participants
were asked to use their creativity,
imagination and lateral thinking
in several improvisation exercises.
Participants then heard from a social
People 39
Group Communications Conference Goes to Disneyland
media consultant about the
latest trends in the use of
social media in marketing.
Over lunch Peter Lowe,
Vice President, Hotel
Operations, F&B and
Business Solutions
& Events, Hong Kong
Disneyland, gave a lively
presentation about the
success of the Disney
service culture. The
Corporate communications professionals from across the
Group discussed the elements that create successful brands
conference then continued
at the Group Communications Conference.
with an interactive session
on branded customer
them to better understand a brand and
service where various case studies
how to align it with customer service.
were outlined to illustrate the use
of emotional appeal by successful
At the end of the conference,
brands. Participants were also given
participants were given free tickets to
guidance on tools that would enable
enjoy the Disneyland Park.
Two hundred Human Resources
directors and managers attended
the Jardine Matheson Group’s annual
Human Resources (HR) Conference
held in Guangzhou, which focused
on how to manage in high-growth
environments. The conference was
well supported, with over 30 delegates
each from Astra and Dairy Farm,
several Chief Executive Officers (CEOs)
from various Jardines businesses and
three external business heads.
with the business issues raised during
the previous day.
The first day examined the various
challenges businesses face in China
and included a ‘Hard-Talk’-style
interview with five CEOs, followed by
a series of business symposiums. On
the second day, the emphasis turned
towards the HR challenges associated
“This conference has given me some
real insights into the difficulties
our business heads face, and in
particular, the role HR can play in
overcoming these,” remarked one
Dairy Farm delegate.
On the first night of the Group’s annual Human Resources Conference in Guangzhou, the 200 delegates each donned a hat ‘to reflect their personality’.
Thistle vol.1 2012
Group HR Conference Focuses on Supporting High Growth Environments
ENTERPRISE AT WORK
... Jardine OneSolution
Jardine OneSolution (JOS)
representatives from Hong
Kong and Macau worked
together with other JOS
teams from around the
region on the highly
successful Mid-Market
Customer Expansion
Programme.
Following a downturn in global IT spending in the aftermath
of the financial crisis, IT products distribution and service
company Jardine OneSolution (JOS) identified the need to
develop a more sustainable growth model. In late 2009, the
decision was made to introduce the ‘Mid-Market Customer
Expansion Programme’ targeting mid-market business end
users. This would not only drive new customer acquisition
beyond JOS’ well-established corporate enterprise customer
segment, but also fit well with its core competencies.
Key objectives for the programme included an aggressive
year-on-year growth target of 50% across the JOS group
in Hong Kong, China, Singapore and Malaysia. This was
well in excess of the overall market growth rate of 5% to
8% and at a time when JOS’ competitors were focusing on
defensive strategies.
The programme required a full spectrum of business
initiatives including the review and strengthening of sales,
marketing and product management, creative tactical
promotion activities, and aggressive service contract
replacement/acquisition promotions. The development of
close teamwork with key vendors and strategic partners was
also essential, as was teamwork within JOS itself.
resources to support customer retention and growth and a
shift in sales management approach from ‘account based
resources’ (ABR) to ‘territory based resources’ (TBR).
“We also had to address the branding and positioning
of JOS amongst competition in the mid-market customer
segment, and the strengthening of our partnerships with
third party industry players,” added Mr Koc.
At the beginning of 2010, marketing and communications
staff from different regions led by JOS’ Strategic Marketing
Department went on to develop ‘back-bone’ marketing
strategies to ensure alignment of the marketing and
promotion plans.
“These strategies were well orchestrated go-to-market team
efforts by the various regions,” said Mr Koc.
By the end of 2010, all targets had been achieved with a
49% increase in new customers and sales revenue and an
overall 50% year-on-year growth rate.
“This was thought by many to be impossible, but we at JOS
proved them wrong by demonstrating our determination to
pursue growth,” said Mr Koc.
“Regional teams from Hong Kong, China, Singapore and
Malaysia worked together to achieve the growth targets and
sustain the business model,” said JOS Director, Strategic
Marketing, Joseph Koc.
During 2011, even more aggressive targets were set with the
goal of no less than 100% year-on-year growth for the next
three years.
The project required a ‘mindset’ change on the part of staff
from a defensive/cost control culture to a more offensive/
enterprising culture. Certain key changes were also
made to support proper implementation of the necessary
go-to-market strategies. These included dedicated sales
“With continuing emphasis on teamwork, we believe that
our innovative go-to-market strategies will unlock the full
potential of the mid-market segment for JOS’ long-term
sustainable benefit. JOS is confident of upholding its
corporate culture of ‘Play to Win!’” concluded Mr Koc.
Please address your comments or
suggestions regarding Thistle to the
Thistle Editor,
c/0 Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
gca@jardines.com
Thistle is published by
Jardine Matheson Limited on behalf of
the Jardine Matheson Group.
www.jardines.com