Mortgage Specialist Training Manual November

MortgageSpecialist
TrainingManual
November2015
TableofContents
Office Structure, Employee List ‐ Newark Office ...................................................................................... 5 General Information ................................................................................................................................. 5 Flow of a Loan ........................................................................................................................................... 6 Computer ................................................................................................................................................ 10 Loan Officer Programs ........................................................................................................... 11 Architect ................................................................................................................................ 11 System Functionality ............................................................................................................................... 11 Basic User Concepts ................................................................................................................................ 17 Phase Codes ............................................................................................................................................ 19 Printing .................................................................................................................................................... 20 FYI / TRICKS ............................................................................................................................................. 21 Signing into Architect/Mortgage Builder ................................................................................................ 22 Taking an application in Architect .......................................................................................... 22 Origination Summary .............................................................................................................................. 22 Loan Registration .................................................................................................................................... 22 Loan Detail .............................................................................................................................................. 23 Borrower Information ............................................................................................................................. 23 Employment and Income ........................................................................................................................ 26 Assets and Liabilities ............................................................................................................................... 27 Realtor Information ................................................................................................................................ 29 Running Credit ........................................................................................................................................ 30 Ordering Credit ....................................................................................................................................... 31 Next Action Date ..................................................................................................................................... 32 Architect ‐ DU LOAN SUBMISSION .......................................................................................................... 32 UNDERWRITING FINDINGS/ANALYSIS .................................................................................................... 34 Pricing a Loan in NYLX (Loan Decisions) ................................................................................. 35 To Enter Mortgage Insurance ................................................................................................................. 35 Re‐accessing a loan in NYLX to re‐price to current day pricing (or to lock later) ................................... 39 Pricing Tips .............................................................................................................................................. 40 Pricing Tip #1: ...................................................................................................................................... 40 Pricing Tip #2 ....................................................................................................................................... 41 To Price a loan when not in Architect ..................................................................................................... 43 Reviewing Guidelines for investors ......................................................................................................... 44 Client Reprice System ............................................................................................................................. 45 To do a Rate Lock Extension ................................................................................................................... 45 General Rate Lock Re‐lock Information .................................................................................................. 46 Explanation of RESPA ............................................................................................................ 48 RESPA ..................................................................................................................................................... 48 TILA ......................................................................................................................................................... 48 INTEGRATED MORTGAGE DISCLOSURES ........................................................................................... 48 Steps on how to send RESPA .................................................................................................................. 52 STEP 1: If the loan is a purchase, upload the purchase contract to the Image Cabinet ..................... 52 STEP 2: Edit in Architect to insure the program and fees are correct: ............................................... 52 Step 3 – Email compliance at compliance@callequity.net to send RESPA – put in the subject line the name of customer – loan number & let them know how RESPA is to be sent. .................................. 60 Step 4 ‐ Generate your Calendar and email it to the Customer ......................................................... 61 Step 5 – Email the Calendar and the Realtor fee sheet to the Realtor ............................................... 62 Changed Circumstance – re‐disclosing the LE ........................................................................................ 65 Valid reasons for re‐disclosures: ......................................................................................................... 65 Steps to get a revised LE out in all cases except when the rate is locked: ............................................. 67 RESPA/TD/CXL Compliance: .................................................................................................................... 68 Processing – Order All ............................................................................................................................. 69 How to Upload to the Image Cabinet ..................................................................................................... 70 Appraisal Waiver: .................................................................................................................................... 72 Process to send the Closing Disclosure .................................................................................. 73 Step 1: Compliance review of the CD Queue .......................................................................................... 73 Step 2: Loan Officer requests the CD ...................................................................................................... 73 Step 3: Processor enters in the closing date to request the CD ............................................................. 74 Step 4: Closer will prepare the Closing Disclosure .................................................................................. 74 Step 5: Compliance sends the Closing Disclosure ................................................................................... 74 Step 6: Loan becomes Clear to Close and docs can go to the Title Company ........................................ 74 Loan Officer requests the CD ................................................................................................. 75 Loan becomes Clear To Close ................................................................................................. 76 1st Payment Information ........................................................................................................ 77 Online Customer Payment Process ......................................................................................................... 78 An Important Reminder About Follow Up Calls ..................................................................... 80 Miscellaneous Items Pre‐Approval Letters ............................................................................. 81 Emailing from Architect .......................................................................................................................... 83 Updating Notes in Architect .................................................................................................................... 84 Rental Properties/Mortgages Owned ..................................................................................................... 84 To set up a new file from one already in Architect ................................................................................. 86 Turn Down/Withdraw Procedure for Loan Officers ............................................................................... 87 Keep In Touch.......................................................................................................................................... 88 How to enter Leads into Architect .......................................................................................................... 88 Escrow Waiver in Architect ..................................................................................................................... 89 How to run application/prequal reports in Architect ............................................................................. 90 Automatic Emails .................................................................................................................................... 91 New File or Not? ..................................................................................................................................... 93 Outlook ................................................................................................................................................... 95 Scheduling an Outlook Activity From the Customer’s File in Architect .................................................. 95 LENDER PAID MORTGAGE INSURANCE (LPMI) for Loan Officers ........................................................... 97 LO Toolbox on Our Website .................................................................................................................. 103 DocuSign ............................................................................................................................. 104 Using Adolix to Split or Merge PDFs ..................................................................................... 105 Splitting PDF Files .................................................................................................................................. 105 Merging PDF Files .................................................................................................................................. 106 My CDA Scenario… .............................................................................................................. 107 Reminder… ............................................................................................................................................ 107 Yahoo Underwriting Message Board ................................................................................... 108 VIRPACK CHEAT SHEET FOR LOAN OFFICERS ........................................................................ 109 Equity Zone ......................................................................................................................... 110 OfficeStructure,EmployeeList‐NewarkOffice
25 ½ S Park Place ‐ Newark, OH 43055 ‐ PO Box 5177 ‐ Newark, Oh 43058‐5177 740‐349‐7082 / 740‐349‐7176 fax / 800‐270‐7082 toll free – customer’s only KellyWelch,ExecutiveVice
President
DerekGood,MortgageSpecialist&
SalesSupport
JenChapman,VicePresidentof
Operations
BillSkerbetz,MortgageSpecialist&
VPofDevelopment
RogerWelch,VicePresidentof
Underwriting
AndyLohr,Comptroller
RyonLight,Secondary
JenniferLawrence,Secondary
JudyBraunbeck,ProjectManager
KateStaggs,DirectorofTalent&
Licensing
JamieDrayton,QC&Appraisal
Manager
RobBourdette,QCAnalyst
(Dublin)
HeatherDavis,QCAnalyst
JoeChapman,Department
Manager
KimFoltz,Closer
KatieDuncan,Shipper
AdamRomine,Shipper
TheresaRitzer,Shipper
ErinGerber,Closing
AdministrativeClerk
AbbiWorkman,Administrative
Specialist‐Closing
KatieKopp,AppraisalOrdering
Specialist
BrendaWills,AppraisalReviewer
AmandaLight,TRIDSpecialist
AmandaCottrell,Production
SpecialistManager
KellyGant,SeniorLoanProcessing
Specialist(Dublin)
KellyWalters,SeniorProduction
Specialist
BrachFabbro,Production
Specialist
SarahSkeen,ProductionSpecialist
KevinBall,ProductionSpecialist
BrianGilligan,Production
Specialist
CalebClark,ProductionSpecialist
MelissaLeckrone,Production
Specialist/LoanOfficerAssistant
SarahHuffman,Production
Specialist
TonyaD’Amato,Production
Specialist
NickBox,ProductionSpecialist
JenniferRay,Production
Specialist/LoanOfficerAssistant
BrookeGault,ProductionSpecialist
CrystalNewell,Production
Specialist
AlexVanDine,Production
Specialist
BrookeMeyers,Production
Specialist
TaylorMartin,Production
Specialist
AngelFisher,Production
Specialist/Floater
RodneyBlacksher,Production
Specialist/Loan
OfficerAssistant(Dublin)
DustinComisford,Production
Specialist
BrettGreen,ProductionSpecialist
JessicaNull,ProcessingSetup
Specialist
MeganStaiger,Sr.Compliance
Specialist
SamanthaJungling,Compliance
AbbeyCooksey,Compliance
SheriHunt‐Fleming,Compliance
JenniferSkerbetz,LoanOfficer
Assistant
BobbiBateman,LoanOfficer
Assistant
SallieRashid,LoanOfficer
Assistant(Dublin)
KimCochran,Underwriter
ChristinaReynard,Underwriter
SethD’Amato,Underwriter
SteveSpain,Underwriter
PaulBrezinski,Underwriter
(Milford)
JenniBrown,Underwriter
KevinYurkovich,Underwriter
(Wexford)
JenniferBirker,Underwriter
TonyAdams,Underwriter
AshleyMarkley,CDA
Manager/TeamLeader
DiannaBurns,CDAMember
CathyZeno,MarketingDirector
TiffanyGood,MarketingAssistant
AngieCaughenbaugh,Marketing
Assistant
MalloryYounger,Marketing
Assistant
TravisKopp,Marketing
Technology,ERMASupport
CindiPratt,InformationSystems
Manager/Accounting
KellyOmen,Funder
KimLabora,Funder
NickAritonovich,ITSpecialist
KenJustice,ITDirector
EstherBlack,Receptionist/Spirit
Leader
EdRizor,President
TracyRizor,VicePresident
Pittsburgh Office Pennsylvania Equity Resources, Inc. 102 Broadway Ave, Suite 101 Carnegie, PA 15106 412‐278‐9000 / 412‐278‐9009 fax / 800‐ 480‐9992 toll free – customer’s only Michael Skerbetz, Mortgage Specialist Scott Trout, Mortgage Specialist Michael Kiss, Mortgage Specialist Jennifer Kiss, Loan Officer Assistant Candy Hick, Loan Officer Assistant Maryland South Office Equity Resources, Inc. 4821 St Leonard Rd, Suite 101B St Leonard, MD 20685 202‐262‐1824 / 301‐774‐7398 fax Ralph Dawson, Mortgage Specialist Arlene Dean, Mortgage Specialist Lee Griffith, Mortgage Specialist Maryland California Office 22894 Three Notch Rd California, MD 20619 301‐866‐1801 / 301‐866‐1803 fax David Hall, Mortgage Specialist Maryland North Office 15752‐B Crabbs Branch Way Rockville, MD 20855 301‐623‐1470 / 240‐912‐9060 fax John Garofalo, Vice President Allison Rota, Administrative Assistant Laura Fournier, Mortgage Specialist Amanda Jackson, Mortgage Specialist Ed Willis, Mortgage Specialist KC Hemnani, Mortgage Specialist Homer Walton, Mortgage Specialist Rebecca Walton, Loan Officer Assistant Sean Andrews, Virginia Sales Manager Maryland Towson Office Dana Ferris, Regional Sales Manager Alex Roldan, Mortgage Specialist Robert Gullace, Mortgage Specialist Ken Miller, Mortgage Specialist ACS Team Diane Hamilton, Mortgage Specialist Trinda Detwiler, Mortgage Specialist Brad Sawhill, Mortgage Specialist Jeff Harris, Mortgage Specialist ACS Team ‐ Delaware OH office 15 West Central, Suite 102 Delaware, OH 43015 740‐363‐7300 / fax 740‐363‐7377 Art Violi, Mortgage Specialist ACS Team ‐ Dublin, OH office 2 | P a g e 7251 Sawmill Rd, Ste 100 Dublin, OH 43016 Tom Piecenski, Vice President of Development Linda Haller, Mortgage Specialist Kelley Hall, Mortgage Specialist Julie Reynolds, Mortgage Specialist Cathy Ortega‐Conteras, Mortgage Specialist Sid Shah, Director – Mortgage Origination Leena Chennamsetty, Loan Officer Assistant ACS Team ‐ Michigan 1206 S Telegraph Rd, Suite D Monroe, MI 48161 Nicki Smith, Mortgage Specialist ACS Team ‐ Maumee Branch Holly Johnson, Mortgage Specialist Catherine Gee‐Robinson, Mortgage Specialist Raleigh NC Branch 1330 Saint Marys Street St B050 Raleigh NC 27605‐1375 919‐345‐1902 Tony Anderson, SE Area Manager Jeff Forman, Mortgage Specialist Liz Drago, Mortgage Specialist Eric Routh, Mortgage Specialist Cathy Arsenault, Mortgage Specialist Martin Bonis, Mortgage Specialist Chris Long, Mortgage Specialist Greensboro NC Branch 717 Green Valley Road, Ste 200 Greensboro, NC 27408 336‐544‐4838 Dail Perry, Mortgage Specialist Penny Iddings, Mortgage Specialist Heather Owens, Loan Officer Assistant Brandy Barnes, Mortgage Specialist Cary NC Branch 201 Shannon Oaks Circle, Suite 204 Cary, NC 27511 919‐377‐9700 Eleanor Thorne, Mortgage Specialist Steve Thorne, Mortgage Specialist April Roberts, Mortgage Specialist Larry Dugger, Mortgage Specialist Thomas Rosciano, Mortgage Specialist Janette Yerges, Loan Officer Assistant CFL Team ‐ Irwin PA Office 9489 Route 30 Irwin, PA 15642 Deborah Zatezalo, CFL Team Leader Derek Bayer, Mortgage Specialist Altoona PA Office 304 Frankstown Rd Altoona, PA 16602 Betty Heffner, Mortgage Specialist Wexford PA Office 8500 Brooktree Rd, Suite 220 Wexford, PA 15090 3 | P a g e Joanne Ralston, Mortgage Specialist Christine Ralston Bell, Mortgage Specialist Millie Murphy‐Mahon, Mortgage Specialist Kirk Sieg, Mortgage Specialist Vicki Winrader, Mortgage Specialist Carnegie Office 102 Broadway Ave, Suite 101 Carnegie, PA 15106 Shawn Morrow, Mortgage Specialist Jennifer Burnett, Mortgage Specialist Shannon Williams, Mortgage Specialist Andrea Twardy, Mortgage Specialist 1stBancorp Mortgage Team Milford Office 200 Techne Center Drive, Suite 101 Milford, OH 45150 513‐965‐0015 / 513‐965‐0016 fax Rob McGeorge, Vice President – Mobile 513‐602‐1852 Becky Stewart – Production Specialist Kharon Palmer, Mortgage Specialist Paul Brezinski, Underwriter 822 Rombach Ave. Wilmington, OH 45177 Howie Coleman, Mortgage Specialist Cincinnati Office 130 Tri‐County Parkway, Suite 108 Cincinnati, OH 45246 Johnathan Barber, Mortgage Specialist Greentree Mortgage Services Team 7555 Airport Highway, Suite A Holland, OH 43528 419‐861‐9008 / 419‐861‐9988 fax Shane Marzullo, Mortgage Specialist/Branch Vice President– Mobile 419‐349‐1102 Janelle Marzullo, Mortgage Specialist Robin Russell, Administrative Assistant Dayton Office 3944 Indian Ripple Rd Dayton, OH 45440 Doug Sterling, Mortgage Specialist Maineville Office 2775 W US HWY 22 & 3, Suite 2 Maineville, OH 45039 513‐239‐6602 Dick Engle, Mortgage Specialist Tonya Cornthwaite, Production Specialist Bradenton, FL 34203 Peggy Fowler, Mortgage Specialist Arizona Office 1490 S Price Rd, Suite 115G Chandler, AZ 85286 Bob McKearin, District Manager Connecticut 122 Northern Boulevard Colchester, CT 06415‐2167 Dana Ferris, District Manager 4 | P a g e GeneralInformation
States we are licensed in: Alabama, Arizona, Connecticut, Delaware, Florida, Indiana, Kentucky, Maryland, Michigan, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Virginia, Washington DC Loans we are currently licensed to do:  Conventional – FNMA or FHLMC  Non conforming loans  FHA – Non supervised Mortgagee  203K (have to go through our 203k training)  203B – regular loans  USDA  VA – Automatic approved We do not do loans of the following types (this list is not exhaustive):  Reverse Mortgages  HECM – Reverse Mortgages  Construction Loans (only for trained loan officers)  Business loans  Loans on properties over 4 units  Manufactured Homes Standard Hours of the Newark Office Monday 8:30 to 5:30 – jean day Tuesday 8:30 to 5:30 Wednesday 8:00 to 5 Thursday 8:30 to 5:30 – tie day Friday 8:30 to 5 – business casual 5 | P a g e FlowofaLoan
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Loan Officer takes the application (address) or prequalification (no address) in Architect. Loan Officer pulls credit. Loan Officer can choose to run the loan through NYLX/www.loandecisions.com (pricing engine) at this point or at any point they choose Loan Officer can review the investor guideline documents in NYLX or the overlays in the LO Toolbox on the website at any time. Loan Officer contacts the borrower and reviews the loan programs available. Loan Officer updates Architect with the option that the borrower chooses and completes the LE and prepaids. Loan Officer is able to print a cash to close worksheet utilizing the printing option in Architect. The document can be saved and attached to an email. Loan officer pulls the calendar for the loan by entering in the closing date & application date and emails the calendar to the customer (only app date needed on a refi – it generates a closing date). Loan officer emails the calendar and Realtor Fee Sheet to both Realtors on the transaction (if a purchase with Realtors). Loan Officer emails the compliance department at compliance@callequity.net when they are ready to have RESPA (initial documents) sent to the borrower. Compliance dept. sends the RESPA to the borrower using the method that the Loan Officer specified. If the Loan Officer specifies to send the RESPA via email, the Compliance Dept. will send the RESPA to the borrower(s) and Loan Officer using DocuSign. Loan Officer meets with the borrower(s) or has a telephone conversation to review the documents. If DocuSign, once the borrower(s) and Loan Officer signs the RESPA package, the Compliance Dept. and LO will receive an email that the documents are now complete and the Compliance Dept. will then upload the signed RESPA package to VirPack (paperless file) If using any other method, the compliance dept. will upload the RESPA as in VirPack, once RESPA is returned. Once the RESPA is uploaded to VirPack, Compliance will email LO, saying RESPA has been uploaded and ready for review. To start an order all, the Loan Officer must complete the following steps: 1. Loan Officer completes Doc Tracking in Architect 2. Loan Officer or Loan Officer Assistant emails orderall@callequity.net to request an Order All  Subject line should have borrower’s last name and loan #  Attached the following items:  Supporting Docs  Story of the Loan  RESPA (application package) ‐ (only if it wasn’t DocuSigned) As soon as these items are complete, the processing of your loan will begin! 6 | P a g e 
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If the signed RESPA and supporting docs are returned to the Loan Officer because it was a face to face meeting or they just printed out and signed, then the LO will forward to the order all email and the processing set up specialist will upload to VirPack. Processor set up specialist will transfer the Credit, Purchase Contract (if applicable), signed RESPA if not already in VirPack, USPS confirmation, and reviewed and accepted initial supporting docs to VirPack. Processor set up specialist completes the Order All ‐ when Title Search is ordered, the Calendar of the loan is sent to the Title Company along with the Title Company fee sheet. Processor puts the Appraisal order on the Appraisal order clerk calendar. Appraisal order clerk orders the appraisal and has all contact with the appraiser during the loan process. Processor set up specialist will transfer the additional following items received during the Order All process to VirPack: 1. FHA Case # Assignment and FHA Validation/Case Query 2. Tax Transcripts 3. VOEs 4. Title Commitment 5. HOI 6. Payoff (if applicable) 7. Condo/PUD Questionnaire 8. VOM 9. PMI Quote or Commitment (if commitment is obtained at this time) 10. Processor to make annotation on paystub calculating income Processor will submit the file to underwriting (on a purchase) by the day following the order all. (on a refinance the file is not submitted until the appraisal is received) Processor to transfer the following docs to Virpack at submission time: 1. Completed story to the Underwriter template 2. Submission Checklist 3. Final AU 4. 1008 5. Updated 1003 6. Final submission forms for VA, USDA, and FHA Stmt of Appr Value (if applicable) 7. Flood Cert 8. UCDP (if conventional) Underwriter will email the Conditional Approval to VirPack, LOs, and Processors. (This will also apply for files designated clear‐to‐close.) Processor can review the Conditional Approval and communicate to the Loan Officer/Loan Officer Assistant what items they need to work on and what items they are working on. Turndowns or withdraws can be processed at any time during the loan process. As always, the Processor is to document the notepad and doc tracking in Architect every step of the loan process. 7 | P a g e 
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Once the Appraisal is received, the Appraisal Ordering Specialist will email it directly to Processor or the Appraisal Reviewer depending on the phase of the loan. The LO will receive a copy of this email. The appraisal isn’t emailed to the borrower until it is accepted and no remaining appraisal stips exist. The Appraisal Reviewer will review the appraisal within a day of receipt and issue an approval of the appraisal or appraisal conditions to the Processor and Loan officer. The Appraisal Reviewer will order any appraisal conditions directly from the appraiser and follow up until received. Approved appraisals are emailed or delivered to the borrower within 1 day of being approved. If loan terms change, a Change of Circumstance is required. A new LE will need to be sent to the borrower. Loan Officer should complete the change circumstance screen in Architect (if they want) or just send an e‐mail to compliance@callequity.net to request the revised LE be sent to the borrower with the reason for the change. Compliance will complete the Change of Circumstance form in Architect and re‐disclose the LE to the borrower using DocuSign (if the loan is locked AND it is an Ohio loan, the Ohio Payment letter will also be sent to the borrower). Compliance will upload the Change of Circumstance form and LE to Virpack when received back. Once conditions are received by the Processor, they can transfer the conditions to VirPack and name it appropriately (i.e. “Condition #1, Conditions #2, etc.). Underwriter to review the documents in Virpack that are named “Condition. . . “. The Underwriter can label the document appropriately so that the documents fall into the appropriate spot in the stack order. Processor submits the file once all conditions are in until the Underwriter issues a clear to close. Compliance reviews the Closing Disclosure Queue and notifies the Loan officer when the CD must be sent to meet the estimate closing date in Architect. Loan officer reviews the loan and determines if the closing date is accurate based on the status of the loan, then emails their processor to request the CD be sent. Loan officer confirms the Realtor Fee sheet has been received and forwards to their processor. The processor completes the fees in the closing screens based on the Realtor fee sheet and Title Company fee sheet returned. The processor enters in the closing date to request the CD to be sent. The closer prepares the closing disclosure and notifies compliance when it is ready to go. The compliance department reviews the Closing Disclosure for accuracy and adherence to all guidelines and conditions. The compliance department sends the CD to the borrower and all parties on title through DocuSign if possible. CD is mailed if not sent through email. Once the file is Clear to Close, Loan Officer needs to communicate the actual closing date and time to the Processor and enter this information on the Loan Status screen. Processor can now update Architect with the closing date & change the CLOSER name to “READY FOR DOCS” 8 | P a g e 
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Now that the closing date is in the system, the funding can be setup by accounting. If you have an early closing and need to request that funds are sent out a day early, the request must go to accounting. The closing assistant verifies employment and does other compliance checks on the loan. The closing assistant sends closing docs to the title company. These unsigned closing docs are saved in the image cabinet. The Compliance dept. will email the Ohio Payment Letter to the LO to be signed and added to the file The closing occurs. Once the signed closing package is received electronically, the Shipper transfers the loan to Virpack and reviews the documents are all completed and all closing conditions are met. The shipper contacts the title company for all missing documents and ships the loan to the end Investor if allocated. QC department reviews closed loans for compliance. QC department handles any suspense issues with end investors or internally if QC discovers an issue. They may need your assistance with any missing borrower’s signatures or other items. The Investor will then purchase the loan. Post‐Closing insures the loans as necessary with FHA, VA or USDA. Servicing is transferred to our sub‐servicer on any loans with FNMA and GNMA. 9 | P a g e Computer
Your laptop must have a password on it. Programs Used: 1. Outlook email – has a password to access email online. You must use call equity email for all correspondence ‐ Red Flag Rules. – YOU ARE NOT PERMITTED TO HAVE YOUR COMPUTER SAVE OR REMEMBER THE PASSWORD! 2. Lync Instant Messenger – has a password to access. You do not have to sign out of the Instant Messenger. 3. Architect – your main Loan Originator system 4. Yahoo UW Group ‐ https://groups.yahoo.com/neo/groups/Equity_Resources_UW/info 5. www.callequity.net – employee section to access LO toolbox 6. www.loandecisions.com – pricing engine (Nylx) TO COMPLY WITH RED FLAG REGULATIONS, ALL DEVICES MUST HAVE A PASSWORD ON THEM IF WORK EMAIL OR IM IS LOADED ON THE DEVICE! 10 | P a g e LoanOfficerPrograms
Architect
SystemFunctionality
Tool Bar: Each screen will have a tool bar at the top. Some of the tool bar’s functionality can also be accessed by selecting a Function Key on the keyboard. Below are the icons in the tool bar and a description of their functions. Save – This icon is the Save button for saving or filing out of a screen. If accessing a screen and entering/changing data, hit this icon if you wish to save the changes and exit out of the screen back to the main menu. If you wish to move forward to another screen that this screen is tied to, use the Forward icon. This will save the changes and move you forward to the next screen. Lookup – This icon in the lookup button that is available on many fields. If no lookup is available on the field, this icon will be de‐emphasized. The lookup tables this option accesses may either be tables controlled by the system or tables created within your Administration. Many tables allow a user to multi‐tag two or more options. To do this, hold the Control key down on your keyboard while you click on each item with your mouse. Once all options are highlighted, hit the accept button. Many of the table lookups within the system will allow a user to enter just the first few letters of the name they are looking for in the field and then select the lookup icon. The system will then only display items in the table that start with those letters. Page Backward – This icon is used to save the data and move to the previous screen. If no previous screen is available, this icon will be de‐emphasized. Page Forward (AKA Next) – This icon is used to save the data and move to the next screen. If no screen is available to move forward to, this icon will be de‐emphasized. Print – This icon is used to when you wish to print, view or email a document/report. If no print option is available on the screen, this icon will be de‐ emphasized. 11 | P a g e 
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Print ‐ This option will print the document(s) to the printer the user is assigned to. Email ‐ When the email button is selected the system will auto‐launch the user’s email client with the document already attached. If the “Display Email Addresses when Email is Launched” option is turned on in Administration, the system will display all email addresses entered on that loan. For example, the borrowers email, borrower's work email, appraiser email, title company email, etc. A user can select one of the email addresses and the system will auto‐launch their Outlook already addressed to that address. If they do not wish to use one of the addresses listed, they can escape or close out of the display and the system will still launch their email with the document attached, but they will have to address it themselves. This display will only occur if the email is used while in a loan. o The email module is programmed to have a password. The user will need to notify the end user of the password. The password we use is SMILE. When a document is emailed from the printing menus the system will display all email addresses entered for that loan on screen for a user to select from. For example, the borrower’s email address, work email, appraiser email, closing agent email, referral’s etc. The user can then select one or more addresses from this list and the email will then launch with those addresses already in the send to field. If the user does not wish to use any email addresses within the loan, they can simply escape or X out of the display screen and the email will launch as before with just the document attached. The subject line of the email has also been modified to display the borrower’s last name as well as the loan number. Remember this display of emails within the loan will only occur if you are emailing a document on a loan. It does not apply to reports, etc. within the system. When a document is emailed from the printing menus the system will display all email addresses entered for that loan The user can then select one or more addresses from this list and the email will then launch with those addresses already in View – This option allows the user to view the document(s) in Adobe as a .pdf before printing. When printing from Adobe, the default print option is set to print all documents on letter size paper. Legal documents will be condensed to fit on letter size paper. To prevent this from happening and to have Adobe print on the appropriate size paper there is a one‐time setting that has to be made within Adobe on the user’s PC who is printing the documents. Within the PDF file you are about to print, go to File (from the toolbar), then Print, and then select Advanced. There is a check box called “Choose Output Tray by PDF page size”. Select this option and the printing will then work properly. This setting only has to be done once and it will work that way from then on. 12 | P a g e 
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Change Printer – This option allows a user to print the document(s) to any printer setup on the network. When selected a list of printers available for them to select from will display. This will not affect the default printer assigned to the user. It will be for this print request only. Exit – This selection will exit the user out of the print job all together. New Loan – This icon is used to select a new loan number. When selecting this option, the user will be prompted to enter the loan number or Borrower’s last name. Loan Lookup: If you do not know the loan number and wish to search for the loan, select the lookup feature on the input screen. The following screen will display: The user will be able to enter in any of these fields to search for the loan by. Once the info is entered, select the “Save” icon or hit F2. If you don’t know the exact spelling of the last name, enter in just a few characters and the system will display any loan that has those characters in the last name for borrowers 1 and 2. If you enter in just one letter for the last name, the system will display all last names that begin with that letter. If you wish to see all loans in the system, select the “Save” icon and all loans in the system will display in loan number order, starting from the latest. Here is what information will display when a loan lookup is run: The user can resort any of these columns by simply clicking on the column heading. If another user is already in the loan, a message will display allowing the user to choose to exit, view the loan (without being able to save any changes) or retry which will check the loan again for access. Copy – This icon can be used if you wish to “copy” text to later “paste” into another field. Paste – This icon can be used if you wish to “paste” copied text into a field. 13 | P a g e Check Loan ‐ This icon is used to run the “Check Loan” feature in our system. The Check Loan feature compares the loan data to the guidelines entered within the Loan Program as well as various other edits alerting the user to potential problems with the loan. The Check Loan screen can also be printed using the Printer icon ( ). The printout will be date and time stamped. Note Pad – ( )This icon accesses the Note Pad option screen for entry of user notes. This is a general Note Pad available on all screens that can be used to communicate information on the loan to all parties. There are many other comment buttons available throughout the system, which are more specific to individual departments. When notes are entered in the Note Pad screen, they will be user ID and date/time stamped. On every screen within the system the field under the loan number will turn green and indicate the date of the most recent note entered. After typing your note, you must press enter before saving to format it as a paragraph instead of it staying on one line and having to scroll right to see the rest of the note. Only the user who entered the notes will be able to alter or delete their own notes. Special Paste ‐ If you wish to copy an email into the note pad screen right click and copy the information out of the email then access the Special Paste option on the note pad screen. (
14 | P a g e ) Do not right click and paste. You must use the “Paste” option in the tool bar on this screen. This will paste the email into the special screen. Next select the Paste to Notepad option in the special screen. This will then paste the email into the main notepad screen on the loan. Print‐ The Note Pad screen can be printed by selecting the printer icon in the tool bar. Images – This icon is used to attach/view images, PDFs, jpegs, scanned faxes, Word documents etc. on a loan. When the image is attached to the loan, it can be viewed by your users from any screen in the system. Description – The description selected by the user when the document was uploaded will display here. The description table is maintained by the Lender in Administration under Tables. File Area – When the image is uploaded to the loan, the user will select from the lookup which file area the document code belongs to. The file area table is maintained by the Lender in Administration under Tables. The system will sort the images by the File Area. Date – The system will stamp the date the user uploaded the image to the loan. Time – The system will stamp the time the user uploaded the image to the loan. User – The system will User ID stamp the name of the person who uploaded the image to the loan. View – If a user wishes to view an image that was uploaded to the loan, they simply check the image(s) they wish to view and select the View button. If the user’s security group (as set up in the Image Document Codes Table) allows access to this document, the system will then display the document to the user on screen If for any reason the image the user is trying to view cannot be displayed, the system will display a message to the user that they do not have the appropriate program on their PC to view this image. This may occur if the user is trying to view a PDF document and they don’t have Adobe Acrobat software on their PC. If the user wishes to print the image they can do so while viewing it on screen. 15 | P a g e Email – If a user wishes to email an image that is stored on a loan, they simply check the image(s) they wish to email and select the F6 Email button. If the user’s security group (as set up in Image Document Codes Table) allows access to this document, the system will then display the document to the user on screen. The system will launch the user’s email client (only if using Microsoft Outlook) and automatically attach the image they selected. If you do not use Outlook as your email platform, the image will be stored in the PDF.DOCS folder. Upload – If the user wishes to upload an image from their PC and attach it to the loan, they simply select the Upload button. The screen to the right will appear. File Name – Select the browse button next to the file name field that will then browse your PC for you to select the image to be upload. Double click the image when found and the system default the name to this field. Document Code – Indicate the code that best corresponds to the document you are uploading. The user will only see document codes that they have access to (as setup in Image Document Codes Table). A lookup table is available on this field to the Document Code table that was setup in Administration. Once the document is selected, the File Area(s) field will automatically populate. Upload – Once all the above 3 fields have been entered select the F2 Upload button. The system will then upload the image from your PC and attach it to the loan in the main imaging screen. This image is then viewable by users from any screen in the system. Sort – If you wish to re‐sort how the images are displayed on the loan, select the Sort button, and the sort options in the image to the right will appear. Delete – If you wish to delete an image that is attached to the loan, highlight the image to delete and select the F9 Delete button. If the document has no security attached to it, then you must be coded as an Administrator in the Architect User Setup screen under the Position field in order to delete an image from the loan. When an image is deleted, the system will prompt you with a message asking if you are sure you wish to delete this image. If so, select Yes, and the image will be removed from the system. Change Document Code – If you wish to change the document code the document has been uploaded, to simply check the document to move and select the F10 Change Doc Code button. You will be prompted to enter the new Document Code for the document selected. 16 | P a g e BasicUserConcepts
Drop Down Tables ‐ Many fields in the system will have a drop down table lookup attached to them (see the Loan Program field in the sample screen shot above). To select an item from a drop down, scroll through the table and click on the item you wish. A quick way to find an item in a drop down table is to enter in the beginning letter. The table will scroll automatically to the first item that begins with that letter. To delete a field that has a drop down table attached to it, the user must select the option <none> in the table. You will not be able to use the backslash key (\) on these fields. Note: do not arrow through fields that have drop down tables attached to them when trying to move through the screen. This will cause the entry of the drop down field to change. Radio Buttons‐ Many fields are shown as radio buttons instead of input fields (see the Loan Type and Occupancy Type fields in the screen shot below). Instead of entering a code or selecting from a table, the user can simply click on the option they wish. Note: do not arrow through fields that are radio buttons when trying to move through the screen. This will cause the entry of the field to change. Tables ‐When a user accesses a table using the Lookup Icon, the system will load the entire table. On some table lookups that have a lot of data, loan number for example, this load may take a minute. If the user does not wish to load the entire table, there is a Stop button at the bottom of the table that can be selected. This will stop the load of the table, and the user can use the scroll bar to move down through the table and the system will load the table as needed. Screen Grids ‐ Many screens in the system have a grid style display (see the LE Closing Costs screen shot below). This grid style allows a user to click on the heading of each column and widen or shorten the length of the column as needed to see the data entered. Note: on some screens where the user has the ability to enter additional items to the columns, the user will need to return through the last field on the row above or arrow down on the field above so the system will insert a new entry row. 17 | P a g e Sub‐screens ‐Any sub‐screens that are buttons at the bottom of the screen will be highlighted in green if they apply to your loan and have data within them. All comments or notes sub‐screens will be highlighted in green if notes/comments are entered within them. Ellipsis buttons (
) will be highlighted in red if there is data within them.
Email Address Fields ‐When a user double‐clicks on any email address, the system will auto‐launch Outlook and open an email already addressed to that address. One thing to note on this, the focus has to be on the email address field first (field highlighted) before the user double‐clicks on it. P&I Calculator ‐When entering a P&I payment in the system a P&I Calculator is always available to the right of the P&I field. Simply indicate the loan amount, interest rate, term and if applicable whether or not the loan is an interest only. If the user saves out of the P&I Calculator the result will be returned to the P&I field. A user can access the P&I Calculator without being in a loan from the Tools menu. Field Displays ‐The system will display certain fields in colors to help draw the user’s attention to them. 
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The Pricing button(s) will display in green once a rate lock has been confirmed. Both the Pricing button(s) and the rate lock expiration field will display in yellow if the rate lock will expire in the next five days for all open loans. o Note: The button will not remain yellow once a declined/withdrawn or a closing date has been entered. Both the Pricing button(s) and the rate lock expiration field will display in red if the rate lock has expired for all open loans. Note: The button will not remain red once a declined/withdrawn or a closing date has been entered. 
‐The appraiser’s name will display in red within the system if the company is currently on a watch list for all open loans. 
‐The closing agent’s name will display in red within the system if the company is currently on a watch list for all open loans. 
‐The referral’s name will display in red within the system if the company is currently on a watch list for all open loans. 18 | P a g e PhaseCodes
The system has been programmed to assign a phase code to represent the current phase of a loan. Whenever the phase of a loan is changed, an internal code is set that represents that phase. For example, when the Closing Date is entered, the phase is updated to Closed. Example of a Phase Change On a Prequal, address is received and the application date is added to the Registration screen. ‐The phase changes to Application Taken. 19 | P a g e Printing
Print any forms you need by going into the origination summary screen for your borrower. Click the print icon at the top of the page and then click “Group”. From there you can just use the lookup to pick from a list of documents. These will include: Preapproval letters, gift letter, etc. Pick the document you want to print and then choose Print or Email 20 | P a g e FYI/TRICKS
•HIT ENTER AFTER TYPING IN ANY FIELD •Use ENTER to go field to field not TAB •To delete something – “\” ‐> “Enter” • “T” gives today’s date •Lender is us, Investors is who we sell loans to •To set up a new loan – enter NEW •Borrower joining – 1,2 for married borrowers – to split then put 1 then the borrower, then 2 then the second borrower •Can type the word “SAME” in the current address field if it is the same as the property address •Employment or Residence time ‐ Type in 18 MONTHS instead of 1 year 6 months •Don’t use any special characters or symbols – these will error out in DO/LP – examples are “&”()<>[]#* •Make sure you have no blank or incomplete lines. AU will think there is something there & will error out •Enter capital “I” next to present mortgage payment to show TI included in mortgage payment •Lookup function – start by typing the first few letters and then hit the lookup and only those starting with those letters will appear •Lookup function – type [30] and will only show items with 30 in the title •Make sure to hit ENTER after inputting any information into type fields. Then hit SAVE when you are finished inside a loan. •You can resize the font of the screen by holding CTRL + scrolling your mouse wheel forward. You can make font smaller by holding CTRL + scrolling your mouse wheel backward. (You can also do this by hitting the “‐“ or “+” signs in the bottom right corner. •To move the side menu out of the way simply click on the << to close the navigation menu and >> to open it back up. •When you update your password for Mortgage Builder/Architect it must be minimum of 10 characters in length and must contain 3 of 4 types of characters. (Uppercase, lowercase, numbers, non‐alphanumeric (@,*, #, for example.) 21 | P a g e SigningintoArchitect/MortgageBuilder
Double click the Architect icon on your desktop. Enter your user name AND password and click Connect If you get an error because you accidentally typed in the wrong password, simply click OK. Simply type your Architect username again in the Windows User Name and your password in the Windows Password field and click Test Network. If you get a “test was successful” message then click ok and then click Save and you will be logged in. If you get a “failed”, please contact your administrator. Loan lookup by Loan Officer – Do the following steps to generate a list of only one loan officer’s loans. 1. Click the lookup icon ( ) from either the Loan number field or Borrower Last Name field. 2. Enter the Loan Officer’s initials in the Interviewer field 3. Click Save TakinganapplicationinArchitect
OriginationSummary
1. Click on Origination‐>Origination Summary from the menu 2. Type NEW in the Loan Number field and hit Enter. The Origination Summary screen will appear LoanRegistration
3. Click the Registration button at the bottom of the screen. The loan registration screen, where you’ll start your application process, will appear. 4. If there is a property address: Click on Application Date, if not click Prequal Date, type “T” and hit enter. This will make today’s date automatically populate. 5. Complete Referral Type and type in the code, or look it up with the lookup button ( ) 6. Complete the Referral Name – if this is a Realtor, this would be the company name, if just a Referral then this would be the person’s name that referred the customer to you. If the Referral Partner is in Architect already, while on the field, choose the Look up ( ) find the referral name in the list & click Accept o If the Referral Partner is not in Architect as a contact, then simply type in Referral Name. Once you tab past a box will pop up, just X out of the box if it pops up. 7. Complete the Referral Indiv Name – If this is a RR, this should be the Realtor name, not the company o
o
If the Realtor name is in Architect already, while on the field, choose the Look up (
the referral name in the list & click Accept 22 | P a g e ) find If the Referral Partner is not in Architect as a contact, then simply type in Referral Name. Once you tab past a box will pop up, just X out of the box if it pops up. 8. Once the referral name is entered choose NEXT o
LoanDetail
9. The Loan Detail Screen will appear. Choose the Loan Purpose from the drop down menu & a pop up will appear for you to enter the Needs or core values 10. Type them in & Save To review or edit the “Needs” click the Color Wheel button at the top of the loan detail 11. Enter the Reason & page. correct type of refinance (if refinance) 12. Click the correct Occupancy Type 13. Complete any additional information on this screen that you may know at this time 14. Click the next button When asking for an email address, please ask the borrower if it is ok to send them pertinent loan papers through email BorrowerInformation
15. The Borrower Information Screen will appear 16. Type the Borrower’s Name, social security number, all applicable phone numbers, email address, date of birth, age will automatically populate based on birth date, years in school, number of dependents, race, ethnicity, sex, and marital status o Use the lookup for the last four fields until learning the codes. Once you’ve learned them it is easier to type the code then enter. (i.e. M for married and U for unmarried) o Once you choose the marital status, it automatically takes you to the Coborrower’s screen, if there is a Co‐borrower enter the co‐
borrower’s information. 23 | P a g e If Unmarried Co‐Borrowers
17. If you have Unmarried co‐borrowers ‐ go to the Borrower Joins screen Unmarried Joins
o Change the screen to look like the picture labeled “Unmarried Joins” o If it shows as 1,2 like the picture labeled Married Joins
“Married Joins” and you need to change to the above example, put the cursor after the “2” and hit backspace two times. Then click in the second Joins box, type “2” and hit enter. 18. Once you are finished entering all borrowers click next, which brings you to the Subject Property screen 19. Enter the address or TBD if prequal – 20. If a prequal, enter a state ‐ use all capitals, i.e. OH or AL (so pricing & LE worksheet will work correctly later) 21. In the County Field – Use the look up, type the county name and hit enter. 22. If unsure of address, click on the hyperlink beside the zip code field to check the address before continuing 23. Complete # of units, Property type & Lien position 24. Click Save (
24 | P a g e ) and you will return to the origination summary screen. 25. Click on Borrower Info under “Application Screens” 26. Choose Borrower Information 27. Click on Title Only – ask the borrower if a spouse or other party not on the loan will be on title & complete their full name & email address 28.
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Page forward twice to get to Current/Previous and enter the current address of the borrower and any previous addresses. Tips for Filling in the Address Fields For the main Borrower or Borrower #1, enter 1 in the Borrower If the address applies to more than one borrower then type 1,2 In the Current/Previous field, Type C or P to indicate C – Current or P ‐ Previous To enter more than one previous address, use the lookup button to choose P2, P3, etc. If the subject property is the same as the current address, type “SAME” in the Street Number field and enter and it will populate. “Enter” through Country & it will complete Complete Own, Rent, Family, Rent Free – choose the look up & choose an option 31. Click next ( ) 32. The employment screen will appear and need to be completed 25 | P a g e EmploymentandIncome
33. Enter a 1 for the main Borrower or a 2 for the Coborrower and hit the Enter button to pull in their names 34. Type in C for current and P for previous and hit the Enter button – the employer detail box will pop up to complete 35. Type in the Employer name, title & years on job (at minimum) and click Save 36. The monthly income box will pop up 37. Complete the initial income. Use the look up ( ) on the field to calculate the income out. 38. Once you choose click Save. 39. Type in the beginning date only for current employment 40. Type in beginning and end date for previous employment. 41. Click Save 42. To enter another job, click on the line that was just created and hit Enter until a new line appears and follow the above steps 43. Once 2 jobs are entered for the same borrower, you need to put them in order.. In the example 2 jobs are entered, so change the previous job to a 2 so that current employer is 1st and previous employer 2nd. 44. Delete any blank lines so that DO or LP does not pick up any additional employment. (Use the \ and then the ENTER key to delete lines) 45. To enter other income put your cursor in the first box below “Borrower” in “other income” 46. Type 1 (for borrower 1) and 2 (for borrower 2) & hit enter 47. The cursor will move to description – use the look up to use the standard set of “other income” that will work best in DO and LP. If you free type in here, the income in the AU will not be specific. Use the drop down as much as possible. 48. Highlight the description and click “Accept” 49. Then type in the amount 50. Click next ( ) once you have completed the employment & income 26 | P a g e 28
Borrower Names 30
Employer Information
31‐36
Income Information
37‐39
Additional Employmen
t
40‐41
Other Income
42‐44
Description and amount
AssetsandLiabilities
If Prequal‐Enter in current rent and click next 47. The assets screen will appear 48. Click the first box under financial institution, type the bank’s name and hit Enter for the institutional assets box. a. You can also click look up ( ) for banks that you have already saved 49. In Account type, use the look up to choose the correct type. Hit enter once it’s selected. a. Or just type the proper code once you’ve memorized them. 50. Type in the Initial amount (account balance) and choose Y for Liquid so the amount will appear on the printed 1003. Hit Enter and then Save. 51. To enter another asset put your cursor at the end of the line and hit enter to make another line appear. When you are 52.
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done, choose next ( ) to get to the Other Assets Screen Here you will enter Gifts and such Under joins – enter 1,2 if you have two borrowers for the asset listed, 1 for borrower only, 2 for co‐borrower only. Enter Click on the box under type and choose the lookup to see the available asset choices. Choose one and Accept Type in a description if you want to, and then enter a value. Hit Enter to create a new line if you have other assets to enter When you’re finished entering assets, hit save to go back to origination summary. With “Gifts deposited”, the amount will not add to the assets listed since the asset has already been considered in the bank account; “Gifts undeposited” will add to the assets. 27 | P a g e 58. Click on Declarations under the Application Screen 59. Update any questions as applicable 60. Answer question m and press Enter a. If No, it will take you to the Coborrower’s automatically b. If Yes, it will keep you on the Borrower’s screen to finish the last two questions c. If you change an answer to YES a box will pop up so you can type in an explanation – this explanation prints on page 4 of the application and can help avoid any separate LOX’s Make sure to ask the child support/alimony question!  If they answered yes to question G on the Declarations: o Go to Assets & Liabilities under the Application Screens again and choose Liabilities. o Choose Other Liability o The Other Liabilities screen appears, under Join(s) type 1,2 or 1 or 2 o Under type choose the look up, choose the correct description and Accept o Add a description to in the Description field and Monthly Amount o Save and Save to get out of the Liability Screen 28 | P a g e RealtorInformation
If Loan is a Purchase – Enter the Realtors’ names so the email campaign can begin working Auto email triggers will be sent to both borrowers, the selling agent and the listing agent at the following stages of the loan. The email addresses will need to be in the loan before these dates are entered in order for the email to be sent. Don’t list the same email for both borrowers or they will receive it twice. 1. Application date is entered 2. Appraisal is requested 3. Appraisal is received 4. The loan is sent to Underwriting 5. Underwriting conditionally approves the loan 6. The loan becomes Clear to Close 7. The loan is Shipped To enter the realtors’ information: 1. Go to Origination summary and click “Loan Status”. 2. Click on “Addt’l Info” at the bottom left. 3. Add the Buyer Realtor information here, or hit the lookup to select realtors you’ve added in the past. a. If adding a new realtor, email compliance@callequity.net so they can add the Realtor permanently (that way you can use this Realtor again on another loan) 4. Click Save and Save again to get back to the Origination Summary The application is now complete! 29 | P a g e RunningCredit
Required Application Fields in Architect before credit can be run: 1. Application date or Pre‐Qualification date must be completed ‐ Registration 2. Branch Code ‐ Registration (prefills in automatically) 3. Interviewer Name ‐ Registration (prefills in automatically) 4. Processor Name – Registration (prefills in automatically) 5. Loan Purpose – Loan Detail 6. Occupancy Type – Loan Detail 7. Borrower Home Phone – Borrower Info 8. Borrower Date of Birth – Borrower Info 9. # of Dependents – Borrower Info 10. Borrower Race – Borrower Info 11. Borrower Ethnicity – Borrower Info 12. Borrower Sex – Borrower Info 13. Borrower Marital Status – Borrower Info 14. Subject Property State ‐ Property 15. Income exists on the loan ‐ Employment 30 | P a g e OrderingCredit
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From the Origination Summary screen, click on Credit Interface. The Credit Interface screen will display Choose F4 – Request Credit Report Choose CREDITPLUS – Accept Confirm merge type is listing all 3 repositories Once you have hit F8 to submit, the system will tell you that the download is complete and ask you if you wish to order another report. From origination summary, click Credit Interface The system will display the credit report as soon as it is received, and the report can then be printed. In addition, the liabilities from the credit report will automatically populate into the application. The credit report will also be available to view in the “filing cabinet” for future reference. To reissue a credit report, click on Application Info and enter the report reference #s for both borrowers. You must first be clicked in the field directly under Submission Option and then you can click in Application Info. Then you must make the Action “R” for reissue instead of “S” for submit. When you want to pull a Credit report on a loan that already has a credit report then you need to delete the reference numbers prior to pulling a new report. Credit scores are imported into the loan as follows:  If a credit report is returned and only two scores are returned for a borrower, the system will use the lower score in determining the median score on the loan  If a credit report is returned and only one score is returned for a borrower, the system will use that score in determining the median score on the loan To view the credit score imported into the system, go to origination and click on origination summary. You will then see the credit score. 31 | P a g e NextActionDate
Completing the Next Action screen will prompt an email to the Loan Officer on the specified date. The email will include the last note entered in the notepad on that loan along with:  Next Action Date  Next Action Description  Borrower 1’s Preferred # to Call  Borrower 1 Home Phone  Borrower 1 Work Phone  Borrower 1 Cell Phone  Borrower 1 Email Address 1. Click on the Notepad from any screen 2. Click on Next Action – complete the date & Next Action using the lookup or free typing and click Accept and Save Architect‐DULOANSUBMISSION
From the Origination Summary, click on FNMA DU Interface menu select DU Loan Submission. The screen on the right will appear. Entitlement Amount ‐ On VA loans, enter the Veteran’s Entitlement Amount. This amount will default over from the VA Loan Summary Screen if entered there. If the Entitlement Amount on the VA Loan Summary Screen is blank the amount entered here will default there. If blank, the system will submit the loan to DU with 0 entitlement. Choose the FNMA ARM Program, if applicable. Submit – When the submission screen is completed, the F8 Submit button will prompt the user to indicate if this is a new submission or a re‐submission. If “NEW” submission is selected and the loan was already submitted to DU prior, the system will warn the user of this and ask if they wish to continue. 32 | P a g e The system will then review the data of the loan you are submitting and will display a message box if any required fields have not been completed. You will have the option to complete these fields or exit from the submission process. If you choose to complete the fields, the system will display the items that have not been completed and take you directly to the screen where the field is located. Make sure the message box is read carefully as some screens may have more than one field that is missing. Once you have completed the field, save the screen, and the submission process will continue. Credit Report Action: If a user is re‐submitting a loan, the system will need the DU case file number. This number should already exist in the system on the Underwriting Status screen when the previous response file was received from DU. If for any reason this number does not exist, the system will prompt the user to enter it. In addition, the user will be asked to select a credit report action. They will have 3 choices: 1. Use Existing: AWAYS USE THIS OPTION 2. Re‐Issue: New credit was pulled and we need to run with the new credit instead of the old credit 3. New: Don’t Use When the response is received from DU on the loan the system will automatically display the Underwriting Findings and Analysis on screen to the user. The Findings and Analysis will open in your internet browser, and depending on version of your browser you may have two windows open or you may have to page backward/forward to switch between the Findings and Analysis. To print the Findings and Analysis, simply select the printer icon tool bar when viewing the reports on screen. If Fannie Mae did not return findings on the loan due to an error, an error report will appear to the user on screen. 33 | P a g e UNDERWRITINGFINDINGS/ANALYSIS
If a user wishes to view the Fannie Mae DU Underwriting Findings and Analysis again on a loan, simply access these options from the DU Interface menu. VIEW/PRINT CREDIT REPORT If a user wishes to view the credit report that was returned by Fannie Mae (not the direct credit interfaces) they may do so from the DU menu as well. VIEW ERROR Errors returned by DU can be viewed from the Underwriting Findings and Underwriting Analysis screens. This is useful if Fannie Mae or the Credit Bureau did not return any findings due to a problem with the loan. The screen will display a 6‐
digit error code that can be entered in the View Error Code Sub‐screen. The system will then display to the user what the error code means. The following are areas in Architect that need special consideration in order for the field to download to Desktop Underwriter and Originator properly. 1. The property city, state and zip fields on the Real Estate Owned screen will be brought over properly to DU when a certain format is followed. This format requires the city name followed by a comma (,), then one space and the two‐digit state code, then one space and the 5 or 9 digit zip code. For example: Southfield, MI 48075. If additional spaces are entered, the information will not appear properly in DU/DO. 2. On the “Other Assets” screen, the description field will need to be entered in a certain format to bring over the model year for automobiles and the number of shares for Stocks & Bonds. The format for autos is; make of car followed by a space and then the year. For example: Ford Mustang 1999. For Stocks & Bonds the format is; name or description of the stock/bond followed by a space and then the number of shares. For example: Chrysler 500. 3. In order for one type of Other Credits to be transferred to DU properly, a user must enter it a certain way in the system on the Details of Transaction screen in Application. In the Other Credits description field, the user will need to enter their description exactly as LENDER CREDIT in order for the system to send it to DU the same way. Otherwise they can use the lookup on this field off Details of Transaction to see other credits allowed by DU. 4. Earnest Money Deposit is sent from the Details of Transaction (not the Other Assets screen). DU Note: Only liquid assets are listed in the available funds message, and "Cash Deposit on Sales" (EMD) is not considered a liquid asset. If the EMD is entered as an asset, then it is not included in the available funds calculation and not listed in the available funds message. If the EMD is entered as another credit, then the required funds are reduced by that amount. Even when the EMD is used to reduce the required funds, DU for government loans does not issue a verification message for it. 34 | P a g e PricingaLoaninNYLX(LoanDecisions)
Enter in the following in Architect before pricing. On the Origination Summary Use the lookup ( ) – choose the loan program you want and hit Accept. 
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Enter Purchase Price (on a purchase only) Down Payment amount (on a purchase only) Base Loan amount – on a refinance Rate (estimated) Appraised Value (need on refinance and purchase) Go to Loan Detail & enter Mortgage Insurance (if applies) o See Below for some details on Entering MI ToEnterMortgageInsurance
Press Lookup on the MI Coverage Field
On FHA this will appear Choose the correct option, click Accept & SAVE For additional PMI information, see the section of this
manual labeled “LPMI – Lender Paid Mortgage Insurance / How to order NON LPMI through Architect – Get Rate quote” On CONV this will appear If Conventional: Only Radian Options Will Appear 
On the origination summary screen click on the pricing button: 
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You will then be brought to the Product and Pricing Engine where you will then click on Submit) to submit to NYLX This will take you to the customer in NYLX after it thinks… 35 | P a g e This action will capture specific information from Architect and input the data into the primary data fields. 
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Product Category – choose FHA (choose this for USDA loans) or Conventional & AltA or VA Check Approve Eligible ‐ if approved AU o On some FHA with higher DTI’s must have approve/eligible to get pricing. o DO NOT CHOOSE APPROVE ELIGIBLE ON VA LOANS Type in the DTI Mark if you want to waive any escrows (conventional only under 80% LTV) Credit score should be there from the credit in Architect Choose the Product (i.e. 30 year fixed) & SAVE o Can choose up to 2 & compare the pricing on both products Choose Go Price 36 | P a g e The Results will appear – on this page the best par rate for FHA and Conventional will appear for all products chosen (Conventional not shown in example): The 30 is highlighted and raised up showing that the pricing on this page is for 30 day lock period. Click and choose 15 or 45 or 60 here if you want different term for the lock. It will give you what the closest to par pricing is for that term. This is nice because it compares FHA with Conventional financing. Once I click 15 it raises up and gives me pricing for a 15 day lock period. Choose the tab above that has the product term you want. I only chose a 30 year fixed so that is the only tab that appears. Click on the rate, pricing combination that you want by the pricing you want. 37 | P a g e The information for that pricing combination will appear on the right hand side of the screen. You can lock this loan once you choose the pricing combination you want by choosing LOCK near the top middle of the screen. If you choose to LOCK at this point then this screen will need to be completed to submit the lock. Enter in estimated close date & application date then SUBMIT LOCK REQUEST. This will generate an email to the rate lock desk & to you. The loan is NOT locked until you receive a confirmation back from the rate lock desk. 38 | P a g e Re‐accessingaloaninNYLXtore‐pricetocurrentdaypricing(ortolocklater)
QUICK PRICER ‐ To get a quick quote without importing in a customer  Go to www.loandecisions.com  Enter Your User Name & Password  This will take you directly to the Pricing Form  Update all fields as applicable. Choose (My Files) and a list of all the files you have imported into NYLX will appear. 
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Choose the Sun Symbol next to the Action That will open back into the loan – make any changes as necessary & then choose GO PRICE You’ll be back where you can choose the tab of the product you want & choose the best rate/pricing combination then lock if you choose to. 39 | P a g e PricingTips
There are functions to the pricing engine that I want to make sure that everyone is aware of and are able to use. It seems like a lot of information here but it is really just me trying to explain each part in detail (and with visuals). And I realize for some of you, this may not be anything new, but is still a good reminder. PricingTip#1:
On the lock desk we get the question asked “What would be the pricing if I increased/lowered my rate?” This happens most often when we need to go back and build in for a lender credit to cover closing cost. The engine has built in historical pricing for prices on the day of lock, all you have to do is click a few times to see it.  From the Eligibility & Pricing tab click My Files 
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Locate your locked loan and click on the icon in the Action column; wait for the loan to load. Then switch from the Payment tab to the Pricing tab Once loaded, you should see a chart which appears similar to the below. The pricing on the current loan will show up in bold type. So instead of asking lock desk the ‘what if’ then waiting to her back then doing a change request and waiting again, you can move straight to requesting the change with certainty about what the new price will be. 40 | P a g e PricingTip#2
Why doesn’t my loan scenario show any pricing? In most of these cases the reason will be that the scenario did not meet a certain investor’s guideline. So the better question to ask is, what investor guideline caused the scenario to be ineligible and fail to price. If no investor eligibility has been met you will see a screen that looks like the below. Click on the red box under the Eligibility column An ineligibility report should pop up like the below. First, read the messages for clues. Then look at the guideline data which might give you an idea of what the required threshold is. The top row reflects your scenario and each row below that gives all of the available product variances. Note that text in red will tell you the required threshold to meet the particular product eligibility. Black text 41 | P a g e means that you met the threshold. Occasionally, it happens that you will not see a reason why the loan scenario is ineligible because not all credit categories can be captured in the above. Notably missing is a minimum loan amount category and in cases such as these it is acceptable to reach out to the lock desk for assistance. If you receive pricing on a loan with a scenario where you were unsure would work and you are glad it priced but don’t like the pricing, then more than likely only a few investors had any interest in that loan because of eligibility. How can you tell?  When the results are returned, click on the rate which should be a blue hyperlink.  This popup should appear showing the ranking of the eligible investors. If you wanted to know why FNMA did not price the loan  Close out and click on the Eligibility tab  Change the drop down in the Eligibility column to “Ineligible” and change the drop down in Investor to “FNMA”  Click the red box and follow the same steps as above 42 | P a g e ToPricealoanwhennotinArchitect
To get a quick quote without importing in a customer from Architect 1.
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Go to www.loandecisions.com Enter Your User name & Password This will take you directly to the Pricing Form Update all fields as applicable. Product Category – choose one of the options below by checking the appropriate boxes on the left. a. FHA (FHA or USDA) b. Conventional c. VA Check box next to Approve/Eligible if applies (DO NOT CHOOSE Approve/Eligible ON A VA LOAN) Enter a DTI (if the DTI is over 43% then you’ll need to choose approve/eligible to get all investor’s pricing) If USDA – check USDA box‐ and choose FHA as Product category Choose Product Selection & choose up to three choices to review Choose Go Price I chose 3 products for this pricing – 30 year fixed, 15 year fixed and 5/1 ARM. 43 | P a g e You can see FHA and conventional pricing compared on all three products. The 30 is raised so you are looking at 30 day pricing. See all three tabs? Click on the tab to see all the pricing combinations for each product type. If you want to run another scenario – go middle way up the screen to the right side & choose Pricing Form This will bring you back to the Quick Pricer screen. Change the information & Go Price again. ReviewingGuidelinesforinvestors
To review the guidelines for all our investors – choose Rate & Guideline Updates in the menu bar. Click on any of the numbers under the program to review. In the example, if you want to review FHA guidelines for ERC then choose the 18. The programs will appear in a list with PDF ( ) icons next to them. Double click the PDF icon for the program you want and it will open. GNMA 1 loans are loans with rates on the ½ percents and GNMA 2 are loans with rates on the 1/8 percents. The products are the same. 44 | P a g e ClientRepriceSystem
Users can set alerts based on a target rate and target price. Price the loan then choose “Trigger”. The rate triggers screen will appear. Complete the rate the customer. The price you want and price variance. Enter the times for the pricing to run (up to 3 can be entered). When pricing is met, an email will be sent to the user indicated with the pricing for that day. On the last day of re‐pricing, NYLX will alert the user via an email that their client re‐ price will expire unless they “reactivate” the file. TodoaRateLockExtension
Bring the borrower up in Architect and click on the pricing button from the origination summary screen. if the The pricing icon will be lock is expiring in the next 5 days. The if the loan is pricing icon will be locked. If the pricing button is red, that means the lock has expired. On the pricing screen you can see your Net Retail Price (fees back) and lock information. Enter Y in Relock Request and Enter 45 | P a g e The Rate lock subscreen will appear, enter the next Request # then enter the amount of days for the extension & save. Any additional notes can be entered in the other section. If you type in the other section, be sure to press enter when you are done so the text wraps and becomes readable. Save – Save and the request will go in to the Pricing Desk Queue. They will extend and change pricing to reflect the extension in the Pricing screen. The cost of the lock extension will be passed onto the borrower. You must discuss the rate lock term with the borrower upfront and determine the actual term you need. *full rate lock extension policy is in the LO Toolbox *This is the same screen you would use to do a relock request to change something in the loan after the rate has been locked (i.e. change in loan amount, adding a fee if allowable, etc.). Certain fields are locked down once the rate is locked. You would use this screen to let the Rate Lock Desk know what you would like updated. The Rate Lock desk will update the system and the lock with the Investor. Once you have a new rate lock confirmation, you can email compliance at compliance@callequity.net to request a new LE to go out to your borrower. Don’t worry, if you forget to email Compliance, your new GL will go out the next business day. GeneralRateLockRe‐lockInformation
Please EXTEND all locks rather than attempt to change investors. We will execute at the best possible price so there is not any need to let a lock expire and re‐lock in any situation. Please make sure when you lock your loan with your borrowers that you are clearly explaining the risks and rewards of locking that rate. Basically once a customer locks a rate they have committed to that rate and the rate should not increase or lower for them later. Question 1: How can I tell if my loan is in a mandatory lock? Look on the Pricing screen – If the Investor name begins with “M” or if the Investor name and loan number are blank but there is a lock confirm date then the loan is in a Mandatory. To the right is an example of a loan in a Mandatory. 46 | P a g e Question 2: If my loan has no investor listed but it is a locked loan or the Investor starts with an “M”, can I let the lock expire and re‐lock at today’s pricing? The answer is NO, this is a loan going in a mandatory lock. Please extend the lock to cover the disbursement date. No extra days should be required for file delivery. Question 3: If my loan shows an investor without the “M”, can I let the lock expire and re‐lock at today’s pricing?The answer is NO, this is a best efforts lock. Please extend the lock per the Lock Extension and Delivery Policy attached. I understand that there are some cases when some customers have been re‐solicited by other investors and ask for a lower rate. When that occurs, make a decision to request a revised rate only after all your sales talents come to naught. When you do request to break a lock and lock elsewhere (or want to float down or renegotiate), please send the request to ANDY LOHR ONLY. Please don’t send to anyone but Andy Lohr, not Ed, not Derek, and not Kelly Welch. You, of course, can review your request with your manager if you are unsure if you should request, but the REAL LIVE request must come to ANDY LOHR. We are doing this so that one person can keep track of any locks that get broken. We must carefully monitor our fallout with each of our investors. In the long run, high fallout will give us higher rates with our investors or at worse, cut off from doing business with them. Trust me, fall out is monitored and I get a Score Card every month with how we are doing from each of our Investors. If you are changing investors then send an email to alohr@callequity.net with the following: 1. Price on current locked loan and who locked with 2. Price on revised locked loan and who you want to lock with 3. Rate on both current and revised lock 4. Difference in pricing between the two locks (how much more money we will make in a dollar figure) 5. Reason for change We are very cautious on changing locks, if we break a lock during a lock period, then they monitor to watch if that loan closes elsewhere and have the option to discontinue doing business with us. That is why we personally review every lock we break to insure the risk is worth any reward gained. If you do not send all 5 items above, your rate lock change request will NOT BE granted and you will delay the decision. You are responsible for getting Andy all 5 items. Please let me know any questions. If Andy is not in, then I will make rate lock change requests (back up only!) Question 4: If I change terms from a rate term to a cash out, can I let the lock expire and re‐lock?The answer is NO. Please extend your lock, do not let the lock expire and re‐lock. It is not necessary. Please review the LLPA grid attached to determine pricing differences. Please print and keep this as a reference. DO NOT ASK THE RATE LOCK DESK TO CHECK THE PRICING FOR YOU. Question 5: My loan is changing from FHA to conventional, should I re‐ lock? The answer is YES, you should send the Rate lock Desk a message to release the lock because you are changing to a conventional loan from FHA. This would also apply if you are changing FHA to USDA, FHA to VA, Conventional to FHA, Conv to USDA, Conv to VA, or VA to USDA, VA to FHA, VA to Conv. 47 | P a g e ExplanationofRESPA
RESPA (Real Estate Settlement Procedure Act): federal law states we must disclose an estimation of closing costs & fees associated with the loan to the consumer. These forms must be sent within three business days from the date of the application – unless turned down or canceled prior to the third day. RESPA does not apply to pre‐qualifications TILA
(Truth in Lending Act): federal law requiring disclosures about the loans terms and cost to standardize the manner in which cost associated with borrowing are calculated and disclosed. INTEGRATEDMORTGAGEDISCLOSURES (TRID) under RESPA and TILA – The Dodd Frank Wall Street Reform and Consumer Protection Act (Dodd‐
Frank Act) combine certain disclosures that consumers received in connection with applying for a mortgage loan under TILA and RESPA. The Act combines initial disclosures including the GFE and TILA into one form – the Loan Estimate and combines two closing disclosures, the TILA and HUD1 into one form – the Closing Disclosure. LE
(Loan Estimate): Must be sent to a borrower that applies for a mortgage loan within 3 business days (not including Saturday, Sunday or holidays) following these rules for refinance and purchase: REFINANCE ‐ If the loan officer has enough information to pull credit, we will treat the loan as an APPLICATION and the LE must be sent within 3 business days. PURCHASE – If the loan officer has enough information to pull credit AND the property address is known, we will treat the loan as an APPLICATION and the LE must be sent within 3 business days. PURCHASE – If the loan officer has enough information to pull credit BUT the address is NOT known, the file is a prequal and the LE does not need sent until 3 days from when the purchase address is known. General
We call sending all the initial disclosures to the borrower “SENDING RESPA”. We realize there are more forms that get sent but it is jargon utilized by our company. There are fees that CANNOT change once the LE is disclosed so the LE must be as accurate as possible. Clerical errors are NOT an acceptable reason to re‐disclose a LE. The LE can be re‐disclosed to a borrower if a change of circumstance occurs during the loan process that deems the original set of fees invalid. 48 | P a g e The LE must be re‐disclosed to the borrower within 3 business days of the change or circumstance or locking of the interest rate. Tolerance thresholds are for increases only, decreases beyond the threshold are fine. Responsibility:
The Mortgage Specialist is responsible for closing costs to be accurately set up in Architect then will notify Compliance to send RESPA. The Mortgage Specialist emails compliance@callequity.net to “send RESPA” The email will specify if the RESPA needs to be emailed, fed ex’d, mailed, or just checked (Printed for a meeting) The subject line of the email will include the Loan Number and the Borrower’s last Name followed by the word “RESPA”. If the loan is a purchase, the purchase contract should be attached. It is ACCEPTABLE to make exceptions to not have the purchase contract on a purchase but be very careful. Make sure the Mortgage Specialist has all the parameters of the purchase contract including purchase price, seller concessions, purchase contract expiration date, property address, and who is paying transfer taxes. Make a note in Architect as to why the purchase contract was not available. Once RESPA is sent, the Compliance Specialist will make sure the Compliance screen in Architect are accurately completed to ensure compliance with all timing laws. Loan officers received an automated email from mortgage builder when RESPA is on its last day – LO need to TAKE ACTION! The compliance department will review reports daily to ensure RESPA is sent timely and will reach out to loan officers if a loan is on the last day and not sent to them to send. This should be the last resort because the loan officer should have received the email notifying them the loan was on its last day. RESPAFormsSent
Welcome Letter 1003 Application (all pages) LE – Loan Estimate Written Provider List Appraisal/Valuation Timing Waiver 4506‐T Form Authorization to Release Information Privacy disclosure 49 | P a g e Patriot Act disclosure Debt Warning STOP Disclosure Housing Counselors Near You State Specific Required Forms FHA forms as necessary VA forms as necessary USDA forms as necessary Variable Rate Disclosure Notice (all Variable loans) ARM Booklet (for all ARM loans) or Settlement Booklet (for Purchases) or Interest Only Booklet (all Interest Only Loans) LPMI if applicable State Specific Forms State Specific Forms Required (updated Oct 2015)
DC
Financing Agreement - Must enter Commitment date on UW
Screen - 90 days from credit bureau date
CANNOT BROKER ANY LOAN IN DC
FLORIDA
No additional requirements as of 7/1/14
INDIANA
Notice to Borrower/Prospective Borrower
Indiana Property Tax Benefits - State Form 51781
KENTUCKY
Protect My Kentucky Home Notification to Homeowners
Does not require MLODS
Processing must by a licensed KY Processor:
Paul Brezinski, Becky Stewart, Tonya Cornthwaite,Sam Jungling
Name on any documents cannot show 1st Bancorp
MARYLAND
Financing Agreement (within 10 days of application)
Important Notice Regarding Housing Counseling
Net Tangible Benefit signed by borrower (their form - refi only)
MICHIGAN
Consumer Mortgage Protection Act - Bill of Rights
Consumer Mortgage Protection Act - Credit Counseling Notice
NORTH CAROLINA
Amortization Schedule (only required on loans less than 300,000)
OHIO
Ohio Mortgage Loan Origination Disclosure Statement (MLODS)
MLODS Addendum
Ohio Homebuyers Protection Act
Business Relationship Disclosure Notice (only needed if we choose
the Title Co.)
Change in Mortgage Terms (if program changes since RESPA)
PENNSYLVANIA
Pennsylvania Application Disclosure
50 | P a g e SOUTH CAROLINA
SC Welcome letter
Attorney Preference Form
MLB agreement (no MLODS)
VIRGINIA
Virginia First Mortgage Disclosure
CANNOT BROKER ANY LOAN IN VIRGINIA
Does not require MLODS
51 | P a g e StepsonhowtosendRESPA
STEP1:Iftheloanisapurchase,uploadthepurchasecontracttotheImageCabinet
STEP2:EditinArchitecttoinsuretheprogramandfeesarecorrect:
1. Origination Summary Screen ‐ Change/Edit Loan Program if needed – use the lookup icon & choose from the drop down. 2. Registration Screen ‐ Enter application date – contract received date (if purchase), date must be entered for 10/3/15 or after to activate the LE closing cost pages correctly 3. Loan Detail Screen ‐ Update all items as necessary ‐ Base Loan Amt., Loan Type, Rate, Purchase Price, Appraised Value, Reason for Refi, and Mortgage Insurance Coverage (using the lookup except for Jumbo loans – Jumbo loans need to choose CUSTOM & type in coverage) 4. Click on the “…” next to Closing Costs on the Origination Summary Screen 5. Choose the correct Fees ID (using the lookup) this will be specific to loan type, state & Title Company. On all HOUSING loans – choose the template with the housing name in the label so the fees come in accurately a. OH‐OHFA b. PA‐PHFA c. MD‐MDCDA d. NC‐NCFA e. Etc. DO NOT ENTER ANY DATES IN THE LE SENT TO BORROWER SECTION OR THE IMPORTANT DATES SECTION 52 | P a g e 6. Click on the last charge in the Origination Fees Section and ENTER to get a fresh line to add any additional charges. Otherwise the template chosen will fill in correct closing costs. To enter in additional charges – use the look up and choose the fee that best corresponds to what you are adding then enter in across the line the fee you want to charg
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Note that VA loans is a max 1% origination fee and no processing or underwriting fees can be charged. Enter in any Lump Sum Lender or Seller Credits here on the bottom of the screen. The maximum this lender credit can be is the maximum closing costs minus prepaids/escrow. 53 | P a g e If you need additional credits for escrow on a “no closing cost” loan, enter in any escrow credit in the Details of Transaction – Other Credits Breakdown section: 54 | P a g e 7. Click on the Services tab a. Appraisal – if paid upfront and you know it will be, type the 350 in the Borr PBC column, it will remove itself from the Borr At Clsg column. b. Add any fee you need to Section B by clicking on the last column in the last line then entering. Use the Lookup to choose the fees. Only fees in the lookup can be chosen. i. Condo Questionnaire fees ii. Subordination Fees iii. Etc. c. Do not alter Lender’s Title Insurance to simultaneous premium rates. This MUST be disclosed as the full amount of Lenders Title Insurance. All Simultaneous credits will be applied to Owner’s Title Insurance. 55 | P a g e 8. Click on the Taxes/Other Tab a. Enter in the Tax Stamps – YOU ARE RESPONSIBLE TO MAKE SURE THIS IS CORRECT!!! PLEASE CONTACT THE TITLE COMPANY IF YOU DON’T KNOW. Some States will fill in, Maryland will NOT. Read the contract as necessary to see if our borrower is responsible to pay this transfer tax. This is a $0 tolerance item so we need to be careful this is accurate. b. Confirm the Owners title insurance is completed – this amount will prefill in based on tables set up based on state. If you edit this number then it will NOT update again based on changes made to the purchase amount. This number should be the full amount of the owner’s title insurance plus any simultaneous issue cost minus the full amount of lender’s title insurance. You can leave this the full amount of owner’s title insurance if you wish. 56 | P a g e 9. Click the Next button (Right Arrow) 10. Enter Reserves ID – choose the State & county that the property is located in – use the lookup 57 | P a g e 11. Type in Estimate Close Date to calculate the correct days of interest (ODI) (or leave as is) 12. Enter the estimated Hazard Insurance Premium amount in Prem Amt column and enter 12 in the # of Mos. box if it is a purchase & paid by B (for borrower) / enter in whatever months are currently due on a refinance 13. Type in the amount of estimated or known property taxes – escrow will calculate based on the due dates in that State/County. Don’t change any of these numbers. 58 | P a g e DO NOT CHANGE THE # of MONTHS! Change the Due date if it is incorrect to adjust months in escrow. The Tax dues dates are accurate so don’t change them. 14. Save to go back to the Origination Summary screen. 15. From your Origination Summary Page ‐ Click on Details of Transaction – Click on Other Credits Subscreen ‐ enter in any credits in these categories:  Variable escrow credit – used for any lender credit in excess of closing costs  Seller credit for owners title – used whenever the seller is paying for the owners title insurance per the purchase contract  Proration for taxes – used to offset total costs to closing figure on the LE and 1003 in order to show the borrower receiving a credit at closing from the seller for taxes not yet paid (this occurs in most states except PA and NC). 59 | P a g e NEVER ENTER THIS DIRECTLY ON THE DOT, as the credit will not print to the Loan Estimate 16. Save to go back to the Origination Summary ‐ Choose Loan status at the bottom right corner. Enter in these two dates:  Est Close Date – the estimated closing date  Funds/Docs Date – the purchase contract expiration date (only on a purchase, leave blank on a refinance). The calendar will run off these dates, so it is important that they are entered. Step3–Emailcomplianceatcompliance@callequity.nettosendRESPA–putinthesubject
linethenameofcustomer–loannumber&letthemknowhowRESPAistobesent.
60 | P a g e Step4‐GenerateyourCalendarandemailittotheCustomer
To make your calendar you just click one of the programs on your taskbar at the bottom of your screen. TRID Calendar (the one without the pencil) requires you to have Architect open, and Architect needs to have a blank white background. The other doesn’t need any of that. Click on the TRID Calendar icon on your desktop or taskbar Click OK when the prompt appears telling you that Architect must be open Enter the loan number and click OK Let the program run and be patient. Once the Outlook Email opens, you can double click on the PDF document 61 | P a g e Step5–EmailtheCalendarandtheRealtorfeesheettotheRealtor
CalendarTimelineExplanation
The calendar timeline on the loan is VERY IMPORTANT 
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We are using this in the Newark office as the flow chart for the loan The closing date is EXTREMELY IMPORTANT Every person in operations is working towards that estimated closing date 62 | P a g e 
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We are working backwards on every single loan, not forward like we have done in the past The closing date MUST be accurate and ACHIEVABLE A Calendar Timeline has to exist for EVERY LOAN This is first generated by the loan officer when they receive the purchase contract This is again generated by the processor doing the order all and input into Virpack The processor will use this calendar timeline to ensure the loan is progressing as planned The processor will notify the loan officer if an event is NOT reached on time The processor will let you know how important that missed event will be to the estimated closing date Communication is based on the Calendar Timeline NO FILE CAN BE MISSING A CALENDAR TIMELINE FOR OUR PROCESS TO RUN SMOOTHLY Purchase 
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Purchase Calendar Timelines are based on a minimum 30 day timeline  Enter in estimated closing date in Architect – minimum of 30 days from application date  The loan officer needs to generate the personalized calendar once contract is received or application is taken  EMAIL the calendar to the customer  EMAIL the calendar timeline to the Realtors with the Realtor Fee Sheet  Ask for the Realtor Fee Sheet to be returned based on the date in the calendar timeline The Order all Processor will generate the calendar timeline and add to Virpack. The calendar will be utilized to keep the loan on track to a SMOOTH, ON‐TIME closing Refinance 
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Refinance Calendar Timelines are based on the application date and just flow out in a typical turn around fashion. Estimated closing date is not as important to a refinance loan Loan officer should generate the refinance calendar and email it to the borrower Use the calendar to keep the loan on track Can’t we still close under 30 days? It may still be possible but… 
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The TIMING REQUIREMENT of the Closing Disclosure has created a small road block We need to be able to get around the road block so we don’t have delayed closings Working backwards with a closing date clearly communicated to all parties helps us achieve ON TIME closings and OUTSTANDING raving fan service Would you rather someone tell you they will be there by 7 am to pick you up and be there on time OR is it okay if you got your butt out of bed early to be ready by 7 am and they show up at 8 am? We NEED to have our closings ON TIME. Not late… but ON TIME. 63 | P a g e We will ALLOW some exceptions to the 30 day timeline. Why would you need an under 30 days timeline in today’s TRID market? 
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Same reasons as ever … Realtors mess around and don’t recommend the borrower apply right away Borrower applies and talks to 3 lenders prior to deciding on you and loses 5 days in the process  Another lender rejects the loan at the last minute and everyone leans on you because you have come through for them before We WILL accommodate under 30 day closings with some common sense parameters. 
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The file can’t be a “MESS”. Parameters of the loan look solid – example 96.5% LTV, 714 score, 22% DTI. Make sense. The borrowers must be organized and have all paperwork in to you We must be able to calculate income… we can’t have a borrower out on sick leave or missing important income documents The file cannot be unique… 97% Loan – 50% DTI / Property in a rural area / Purchase price is low for the market area (may indicate property issues) The file cannot be a turndown from another company… this indicates a problem Title company, Realtors, Buyers and Sellers are all on board Loan officer cannot generate a 30 days calendar. Loan officer believes the loan closing is reasonable. LO goes to Sales manager for approval. Sales Manager researches the file & determines the closing date is reasonable 
Why is file under 30 days? Reject from another company? Borrower doesn’t apply right away after executed contract? – Look at the reason and don’t approval all  High Risk Loan? 97% LTV, 50% DTI – don’t approve!  Income verification in file? If not and we cannot calculate income, that is a problem. Don’t approve if income cannot be calculated  Assets coming from gift? Assets in file?  Parameters of the file look solid – example – 96.5% LTV, 714 score, 22% DTI  Prequal – income and assets are reviewed and look good / Another property fall out Sales Manager approves – emails Processing Manager Processing manager generates the calendar and puts in VirPack and emails to the LO & Sales Manager LO emails Order All 64 | P a g e If PSS gets order all and no calendar can be generated and not calendar in Virpack – email back the LO and Sales manager. Order all will not occur until above steps are done or new estimated closing date is set up and input in Architect. ChangedCircumstance–re‐disclosingtheLE
The loan estimate must be re‐disclosed to a borrower when any change occurs in fees or the loan programs of the loan. Here is a list of reasons why a re‐disclosure would occur and what the loan officer has to do in order to get that LE out to the borrower. Validreasonsforre‐disclosures:
RateLOCKsafteroriginalLEissent
If you sent the original LE out without the rate locked, the LE must be re‐disclosed when the rate is locked. This is automatically done the day after the lock by our Processing Compliance Specialist (PCS). It will be emailed to the borrower and cc’d to the loan officer. It will also be saved to the image cabinet to be viewed later as needed. Feeschangeforvalidchangeofcircumstancereason
An extraordinary event beyond the control of any interested party or unexpected event specific to the consumer or transaction. Examples include  The area the property is in flooded recently and a re‐inspection of the property must be done to ensure no change in value and no damage to the property.  Fire damage to the property causing work to be done to fix the damage. We would then require a re‐inspection of the property by the appraiser. Information specific to the consumer or transaction that we relied on when providing the LE and that was inaccurate or changed after the disclosures were provided. Examples include:  Credit changed for the borrower, a judgment was discovered after original approval  Market value of the security for the loan came in low and resulted in the borrower being ineligible for the loan term previously disclosed.  Market value came in low and the borrower is not paying off the 2nd mortgage now so we need to add a subordination fee  The creditor relied on the consumer’s representation to the creditor of a $90,000 annual income, but underwriting determines that the consumer’s annual income is only $80,000.  There are two co‐applicants applying for a mortgage loan and the creditor relied on a combined income when providing the Loan Estimate, but one applicant subsequently becomes unemployed. New information specific to the consumer or transaction that we did not rely on when providing the LE. Examples include:  “Subject to” Appraisal is received & the appraiser will need to re‐inspect & will charge a compliance inspection fee  2nd appraisal or field review is required & we are allowed to charge for the 2nd appraisal or field review 65 | P a g e Email compliance@callequity.net – explain the change and the amount of the fee change or increase & compliance will update and send the revised disclosures to the borrower. Borrowerchangestheirmind
Customer requests changes to the loan. Examples include:  Waiver of escrow  Decides not to pay off the 2nd mortgage and chooses to subordinate it instead (this can fall into two different categories depending on the reason)  Decides to do a FHA loan with less down payment rather than a conventional loan  Changing the loan amount  Changing the term of the loan Email compliance@callequity.net – explain the change and the amount of the fee change or increase & compliance will update and send the revised disclosures to the borrower. IntenttoProceedisafter10businessdays
Customer indicates an intent to proceed more than 10 business days after the LE was originally provided. No justification is required for the change to the original estimate of a charge other than the lapse of 10 business days. Date is calculated by counting the number of business days from the date the Loan Estimate was delivered or placed in the mail to the consumer, and use the definition of business day that applies for purposes of providing the Loan Estimate. Email compliance@callequity.net – explain the change and the amount of the fee change or increase & compliance will update and send the revised disclosures to the borrower. ConstructionLoan
Loan is a construction loan and settlement is expected to occur more than 60 calendar days after the LE is delivered, if the original LE clearly states that at any time prior to 60 calendar days before consummation, the lender may issue revised disclosures Email compliance@callequity.net – explain the change and the amount of the fee change or increase & compliance will update and send the revised disclosures to the borrower. Altering fees must be relevant to the changed circumstance. Remember you can only alter fees that are relevant to the changed circumstance. For example, if you forgot your title insurance fee on the LE, you cannot add that when you send out the revised LE for another reason. 66 | P a g e StepstogetarevisedLEoutinallcasesexceptwhentherateislocked:
Option 1 – Email compliance at compliance@callequity.net and ask them to update the loan file with the changes & send the COC – make sure to email them the following:  Loan #  Amount of fee change  Why the fee is changing – be very specific The processing compliance specialist (PCS) will email the borrower the revised form and cc the loan officer so the loan officer will know it went. It will also be saved in the Image Cabinet and VirPack. Don’t edit the fees yourself – follow the above steps. 67 | P a g e RESPA/TD/CXLCompliance:
Refinance: 
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Always a New file since property address is identified. A credit report will be pulled for all files that are set up Compliance action is required RESPA is required within three business days unless the loan is WD or TD in first 3 days. o Withdrawal within 3 days: Customer decides not to go with the loan. Follow the Withdraw Instructions in this manual o Turn down within 3 days: We cannot do the loan for the borrower. Follow the Turn Down Instructions in this manual If not TD or WD within 3 business days, RESPA would have to be sent. Email compliance@callequity.net to “Send RESPA” before or on day 3. Purchase: Set up the file in Architect: Prequal: 
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Make sure subject property is left blank or TBD Enter date in Prequal Date (NOT APPLICATION DATE) Property Identified: 
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Upload complete Purchase Contract in the File Cabinet Enter Application Date on Registration Screen RESPA must be sent within three days of Contract date 68 | P a g e Processing–OrderAll
When RESPA is returned with income and asset verification or you have met with the client, you are ready to schedule the “Order all”. You must have a complete 1003, signed RESPA (initial application package), supporting docs, and the Story of the Loan before an Order All can be requested. Steps to request an Order All: 1. Loan Officer or Loan Officer Assistant completes Doc Tracking in Architect 2. Loan Officer or Loan Officer Assistant emails orderall@callequity.net to request an Order All a. Subject line should have borrower’s last name and loan # b. Attached the following items: i. Supporting Docs ii. Story of the Loan iii. RESPA (application package) ‐ (only if it wasn’t DocuSigned) Once you request the Order All, you DO NOT need to schedule anything else for the processing of the loan. The Production Specialist will follow up and gather all items until the file is ready to submit for Underwriting. Once the file is submitted to underwriting, the approval is emailed to the Production Specialist and Mortgage Specialist; stips are worked on until the file is clear to close (CTC). Once clear to close, the file goes into Doc Order status on the calendar and holds until you set the closing date. The Mortgage Specialist schedules follow up with the borrower on their calendar every 3 to 5 days (as necessary) until loan is clear. The Mortgage Specialist get updated information on the loan by reviewing the Document Tracking & the Notes/History in Architect. Doc Tracking ‐ Go to Origination – Document Tracking (bottom right corner). Choose the correct Document Tracking Doc Set by choosing F5 in the first line. Add any additional items that may be needed by clicking on the last line and hitting the Enter button to create a new line. You can now free type in this area. To delete unnecessary lines, click on the line that you want to delete and type in a back slash \and hit enter and that row will be deleted. (\ ‐ Enter) 69 | P a g e To add a comment about a particular item, click on that item and click the Comments button or add a document description by just clicking in the box. Type the comment and hit the Save button Now a “c” will appear and the Processor will know to check the notes about that item before ordering Supporting Docs: Documents get scanned to the Architect File or emailed with the Order All Request. Documents we need from the Borrower 1. Signed RESPA – all pages signed by all borrowers 2. 2 months bank statements – within 30 days of application date a. We will not accept printouts from website that does not have all the identifying information b. We must have ALL pages of the bank statements c. All large deposits (other than payroll direct deposits) must be explained by the borrower 3. Most recent 401K or retirement statement – all pages 4. One month worth of paystubs – within 30 days of application date 5. Most recent last 2 years of W‐2’s – Need 2 years even when the AU requests 1 year 6. If Self Employed or receives any commission income or other income verified by tax returns – need 2 years current tax returns. 7. If gift – then gift letter fully executed, proof the person gifting the money has that amount of money to give, copy of the check to our customer, deposit to our customer’s bank account and current balance. 8. If a refinance then we also need HOI agent number & phone number and most recent mortgage statements so we can request payoff information. 9. If child support income or pays then need Divorce Decree/Separation Agreement. HowtoUploadtotheImageCabinet
When uploading a document to Architect, choose the Image Cabinet Symbol at the top of nearly any screen you are in. 1. Choose Upload, and then click Browse . 2. Find the document and double click on it or click once and click “Open” 3. Click on File Area and use your lookup ‐ Choose 01 – Processing. Click Accept. 4. Go to Document Code box & choose the look up. All of the options that you can upload your document as will appear. 5. Choose one and Accept 6. Then Click Upload. 70 | P a g e Once the Production Specialist sees the “order all”:  The Production Specialist will order all items on the doc tracking page & put notes and dates in there.  The Production Specialist will follow up on all items ordered & continue to follow up until all items are in.  When the payoff comes in, the Production Specialist will update the balance in Architect so you can accurately calculate figures to confirm the loan amount is sufficient.  If title comes in with any issues, you will be notified.  The appraisal is emailed to both the Mortgage Specialist & Production Specialist when it is received.  Once all items are in, the Production Specialist will submit the file to Underwriting.  Underwriting will review the file within 24 hours and email out an approval to the  Production Specialist and Mortgage Specialist.  If the file is Conditionally Approved ‐ The Production Specialist will work on stips that pertain to them and the Mortgage Specialist handles anything they need to handle. Keeping you updated  Go to the Note Section & read what the Production Specialist has written about what has been ordered, what they are waiting on, etc.  Go to the Doc Tracking tab and review dates ordered, dates items expected in Underwriting Issues  If an Originator has a question on a loan file that has already been to underwriting then they should IM the underwriter that underwrote the file. During normal office hours. o Please IM first, if you are at your desk o If underwriting is not “slammed”: An underwriter will respond to the IM after finishing the file he/she is currently working on (usually 1 hour). If they are pushing to underwrite all loans that that day: the return IM could be up to 3 hours o The goal: if you call in the morning then the underwriter will return your call by 12:00. If call and leave a message after 12:00 then a return call will happen by end of the day.  Managers can call Roger Welch during normal work hours, if they dispute a condition.  Website questions are answered as they come in once the underwriter finishes the file they are working on since they receive an email notifying them that a question has been posted. Several underwriters work as a team to cover the web site. 71 | P a g e AppraisalWaiver:
There are some borrowers that are not choosing to waive the right to receive a copy of the appraisal 3 days prior to closing. We think they are just whizzing by that page in the RESPA package sent to them or they don’t understand the two options. This has caused some delays in closing. The delays are occurring when the appraisal has clerical changes on it and we are required by law to send that to the borrower and then have to wait 3 more days to close the loan. It is up to you, but we are going to begin having the Processor let you know when the form has not been checked waiving their right. It will be up to you if you want to ask your borrower to resign the form with the boxes checked. Here are the step you will take: 1. Contact your borrower and explain what the waiver means. a. Make sure they understand that they will still get a copy of the appraisal b. Let them know that the form not being signed may delay their closing if the appraisal has clerical issues 2. Offer to have a new waiver form sent to them if they want to waive it after you speak. 3. Email compliance and ask them to send the form via DocuSign. 4. Compliance will send the new form and forward to processing once it has been signed. 72 | P a g e ProcesstosendtheClosingDisclosure
Step1:CompliancereviewoftheCDQueue
The Closing Disclosure Queue allows us to track when a Closing Disclosure must be sent in order to close the loan at the earliest possible date in accordance with the timing and delivery requirements of the Closing Disclosure. Daily, in the morning, Compliance will review the Closing Disclosure Queue to determine what Closing Disclosures are due within the next 2 days. The Queue will display any loan that has a Closing Disclosure Target Send Date and no Closing Disclosure Sent date. In each loan, review the following: 
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Confirm the CD Target Send Date is correct based on the Est Closing Date and Contract Expiration Date. Confirm the loan is in the stage of “Approved with Conditions” or “Clear to Close” Confirm the locked LE has been sent and is through the projected disbursement date, if not then email the loan officer that the rate needs to be locked ASAP so the final LE can be sent, so the final CD can be sent in 2 days. Email the loan officer to request the CD on all loans that are ready based on the closing date in Architect. Ask in the email to request the CD be sent within the next 2 days or delay the closing. Step2:LoanOfficerrequeststheCD
The Loan officer will receive an email from Compliance to order a CD on a loan. The loan officer should review the timeline of the loan, and make a decision if the CD needs sent or the closing delayed. If the loan is ready for the CD, the loan officer will email their processor to request the CD. The loan officer needs to make sure all of these items have occurred before requesting: 1. Title Only information is entered in Architect on the Borrower – Title Only screen – this information is needed because the CD must go to all parties that have an ownership interest in the property 2. The fee sheet from the Realtor is received & sent to their processor 3. The loan is locked 4. The final LE has been sent 5. All inspections and appraisal issues are resolved 6. No issues remain on the loan that could cause a delay 7. FYI ‐ Loan does NOT need to be Clear to Close IMPORTANT: If the closing is delayed, the loan officer enters in a new Estimate Close Date in MB and email Compliance and all parties in the transaction to let them know. 73 | P a g e Step3:ProcessorentersintheclosingdatetorequesttheCD
The processor will make sure the following have occurred, then enter in a closing date in MB to prompt the CD be sent. 1.
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Property Taxes and Title work are in file Homeowners insurance dec page is in file Title company fee sheet is received and uploaded to Virpack as Title Co Fee Sheet Realtor fee sheet is received and uploaded to Virpack as Realtor Fee Sheet Fees from the Realtor fee sheet and Title Company fee sheet will be entered Determine if a new LE needs sent based on APR increase of .125 or .25 on ARM, if so then request this from Compliance to be sent that day 7. The loan is locked and the lock goes through disbursement 8. The final locked LE has been sent to the borrower 9. No issues remain on the loan that could cause a delay The loan will show up in the Closer’s queue. Step4:CloserwillpreparetheClosingDisclosure
The Closer will work out of the Closing Queue and prepare the CD based on closing dates entered. The queue will now have two things to watch – if blank then the CD needs sent. If the queue says READY FOR DOCS, then the CD has already been sent and the docs need sent to the title company. 1. Prepare the CD information steps are completed (Go through each screen up to Closing Instructions Page 2) 2. Notify Compliance that the CD is ready to be sent by emailing compliance@callequity.net Step5:CompliancesendstheClosingDisclosure
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Review the CD using the CD Checklist Print the TIL Testing Page to Virpack (final APR and fee check) CD is docusigned to the borrower and loan officer CD Sent date is documented and earliest consummation date will populate based on the 6 day rule. 5. The CD Received Date in Compliance tracking is entered once (or if) receipt of the CD occurs. 6. Compliance will update compliance tracking screen with the earliest consummation date based on any receipt of the CD. Step6:LoanbecomesCleartoCloseanddocscangototheTitleCompany
The processor lets the closer know the file is ready by changing the CLOSER name to READY FOR DOCS. 1. Pre‐closing audit steps are completed a. Review the Audit Trail on the loan to confirm the closing date has not changed b. MERS c. Employment verified d. Title Company rating 74 | P a g e 2.
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e. Upload Income and Debt Worksheet f. Extra docs to title from Virpack Finish the Closing Instructions Review the Closing Package and check all outstanding C conditions on the loan to the Closing Disclosure to confirm all conditions are met. Send the Closing package to the Title Company Enter Cls Pkg sent Dt and HUD1 Approved Date in MB Upload Warehouse Request PMI check (as applicable) LoanOfficerrequeststheCD
Once you receive an email from Compliance to order a CD on a loan, review the timeline of the loan to confirm all deadlines have been met and make a decision if the CD needs sent or the closing delayed. The loan officer needs to make sure all of these items have occurred before requesting: 1. Title Only information is entered in Architect on the Borrower – Title Only screen – this information is needed because the CD must go to all parties that have an ownership interest in the property 2. Determine how the CD is being sent to the borrower 3. The fee sheet from the Realtor is received & has been forwarded to the processor 4. The loan is locked & the final LE has been sent – confirm no more extensions will be needed because we cannot re‐disclose the LE after the CD is sent 5. All inspections and appraisal issues are resolved 6. No issues remain on the loan that could cause a delay Loan does NOT need to be Clear to Close, but should be Approved with Conditions, not approved with modification. Approved with modifications indicates a problem still exists in the file that could cause the file to be rejected. If everything looks good, email your processor to request the CD – specify the following: 
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How you want the CD sent – DocuSign email, mail, for meeting, etc. Who needs to receive the CD and contact information on how they are receiving the CD – all parties on the deed and all spouses of all parties on the deed Lender credit amount, if more than what was on the LE (cannot be less than what was on the LE) IMPORTANT: If the closing is delayed, make sure to enter a new Estimate Close Date in Architect and email Compliance and all parties in the transaction to let them know. Compliance must get this updated date in order to adjust the Closing Dates in Architect so that the loan falls back in to the CD Queue and this process can begin again. 75 | P a g e LoanbecomesClearToClose
Once you receive the clear to close, confirm the closing date is still the same with all parties and communicate that to the processor so they can request docs be sent to the Title Company. We require 2 days advance notice on all Purchase transactions and 1 day advance notice on all Refinance transactions. Purchase transaction closing requests must be in the Processor’s email box 2 days prior to the closing on a Purchase, by 12 pm.  For example ‐ if closing at 4 pm on June 17, we need the email by 12 pm on June 15. Refinance transaction closing request must be in the Processor’s email box 1 day prior to closing by 12 pm.  For example ‐ if closing at 4 pm on June 17, we need on the list by 12 pm on June 16. If you have a closing scheduled before 11am, accounting needs notified to send the wire out a day early so that your funds are there in time for the closing. The Loan officer should be emailing accounting@callequity.net as soon as the closing is setup and you know it is scheduled before 11am. Step 1: 
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Contact the borrower & congratulate them on their loan approval. Confirm the closing date has not changed. Ask them if they have any questions on the Closing Disclosure they received. Ask the borrower to bring their driver’s license and other items indicated on the approval to closing. Step 2: 
Contact the title company & set the closing time. Step 3: 
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Let your Processor know the exact date and time of closing so they can update the system. Let the Processor know of any credits or changes to fees. Step 4: 
Go to the Closing & Solicit a Referral! Step 5: 
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Clear the closing from your calendar Schedule the 30 day follow up 76 | P a g e 1stPaymentInformation
As a Mortgage Specialist, you are responsible for calling and collecting first payments that are due to us. Accounting only gets involved when there is a payment issue (i.e. getting our payment back from an Investor, payment research, etc.). Mortgage Specialists should use their 30 day follow up calls to be proactive and ask about payments. During the call, confirm the customer knows where to send the first payment and solicit a referral. It is very important to complete the 30 day follow up calls. ERMA shows the 30 day follow up call in the call log/daily tasks. Also, there is an automatic email that goes out ‐ this email is easy to identify because the subject line is “30 day follow up – 1000xxxxx”. Take action when these reminders occur! During your 30 day follow up call, please direct all 1st payments to Equity Resources, Inc. as we can forward to the Investor if needed. This holds true even if we retain servicing as we will forward the first payment to LenderLive. Even if the customer has received their payment coupon book from the Investor, their first payment may still be due to Equity Resources, Inc. The payment coupon book from the Investor may show the first due date for the Investor but they still may be due to pay us. The Investor’s coupon book sometimes makes the customer think that their first payment isn’t due and they skip paying us. Most of the time, the Investor subtracts the first payment from our funding fee; therefore, the first payment is due to us. If your borrower did make their first payment directly to the Investor and it should have come to us, please contact Cindi Pratt and she will assist with getting the payment back from the Investor. Have your borrower use the first payment coupon in their closing package. The first payment coupon shows to make the first payment to Equity Resources, Inc. The first payment coupon can be found in the closing package that is sent to the Title Co. That package is saved to the Architect image cabinet – see the below example. You can usually find it around page 27. 77 | P a g e Be proactive ‐ the 30 day follow up call is the Mortgage Specialist’s opportunity to avoid any first payment issues and it is the perfect time to ask for a referral! 
Please direct questions to our Accounting Department. OnlineCustomerPaymentProcess
1. Mortgage payments can be made online via our website. We want to be sure the payment is really due to Equity before we give the borrower the link below or direct them to our website. https://callequity.net/product/mortgage‐payment/ 78 | P a g e 2. Once they click on the link the screen will look like below. Please have them complete the requested information. 3. Once you click review and pay, the Checkout screen appears. Customer fills out all their information. Then click the checkbox to accept the terms and conditions and the clicks Place Order. 4. They will then receive the checkout page and their payment is completed. 5. They will be sent an email receipt for their payment that looks like the sample below. 6. Accounting will also receive an email that the payment was made and will apply it to the customer’s account. 79 | P a g e AnImportantReminderAboutFollowUpCalls
There’s something that should be noted about the “30 day follow up call”. After the client has completed their closing and settled into their home it is probably the most ideal time for a follow up call to ask for a referral. This is the time to lay the groundwork to begin building a relationship. You can say how excited you are for them to begin “realizing their dreams” that were communicated to you when discussing the purchase of the home. You can remind them of the importance to understand their mortgage and how purchasing a home is great step towards building wealth. Inform them you will stay in touch to address any questions and periodically share information. Finally, you want to remind them to send their first payment to Equity Resources with the temporary coupon and layout the procedure for making future payments to the new investor. All of this is very positive news allowing you to lay a foundation for building a solid relationship leading to future referrals. All that being said, what is the typical behavior everyone follows? We get the 30 day follow up email to contact our client in plenty of time to accomplish the tasks above and ignore the message. Then accounting sends out the notice when 1st payments are due and we get this response: “Good morning. I spoke with William ________. He sent his payment directly to Chase, and they cashed the check about 10 days ago. Do you need me to get any additional information from him?” This tells us the 30 day follow up call was not completed and the loan officer ignored the reminder. When reaching out to our client it may not be a negative situation but we have now created a sense of doubt in their mind. “Why are you calling me about this, is something wrong? I already mailed my payment.” When the client’s confidence in our performance is shaken is it the best time to ask for a referral? I point this out because the response from the LO is not abnormal. It is actually the response from the majority of our LO’s along with, “it is not my job to chase down payments”. All businesses are changing and future business for more and more industries is dependent on obtaining referrals. There is so much written about this we certainly don’t have to go into it. How do we get referrals? Creating the raving fan experience! After earning their trust the referral comes by reminding them we are worthy of their trust by following up and letting them know we care about them. This call is one of the easiest things you can do and will lead to business that will compound over time. Taking advantage of the company’s reminder system and completing the calls to our past clients is by far the best program to generate referrals! It beats the newsletter, mailings, gifts to realtors, etc. Ask the top 20% of our LO’s who are completing these calls and doing almost 80% of the company’s volume. It is such a fundamental task that every new LO we hire makes the comment during training how fantastic it is we automate the reminders. Every originator in the business knows following up and staying in touch with past clients is the key to success. However, the majority fail to act on it. All of the reminders (30‐60‐90‐120‐1yr) should rank as your #1 TO DO TASK when they pop up on any given day. 80 | P a g e MiscellaneousItems
Pre‐ApprovalLetters
There are three Pre‐Approval letters in Architect, but before you can use them you should first enter the Realtor’s information into the system. To do so, go to Origination Summary, then Loan Status and then click on Addt’l Info. Enter the Selling and Listing Realtor along with any information you have on them and click on the Save button. Realtors can be saved in the Contact file by clicking the little square that says add after you enter in the realtor's information 81 | P a g e 1st Pre Approval Letter Option 
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Click on the Print icon from the Origination Summary screen Choose Group Use the Lookup to search for the Pre‐Approval Letters print group Click on Unselect All (F6) and then click the letter that you wish to use Click the Print icon and click View Your letter will open as a PDF After Clicking “Unselect All” Click the checkbox next to the letter you want, and click “P i ”
2nd Pre Approval Letter Option 
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Go to Origination, Processing, PreApproval Letter Enter Preapproval Date Enter your name & title Enter valid for number Enter any conditions that you would like to add Click Print Choose View or Email Mortgage Loan Commitment OR Pre Approval Letter 
Make sure you don’t have an Excel file open 
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Click on the mortgage commitment letter icon on your desktop’s taskbar ‐ Click OK when the message appears stating “For this to work, Architect has to be open” Enter the Loan Number and click OK – be patient – don’t touch the mouse or keyboard The Mortgage Loan Commitment will appear in a Word Doc o If the loan has been underwritten, you’ll see the underwriter’s conditions listed – you may edit or delete the conditions based on what you want the Realtor to see o If the loan hasn’t been underwritten, you’ll see a standard set of conditions – you may edit, delete or add conditions as you would like Save the document on your desktop You can now email the commitment letter out 
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82 | P a g e EmailingfromArchitect
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From any document in Architect click print Select the email option from the print menu Select your recipients o You can also select cancel to make an email without a recipient Architect will prompt for a description of the email. The description will help identify what emails contain when viewing the filing cabinet Click accept & then send the email like normal. If you only want to send an email without an attachment then just delete the attachment in the email. Remember to let your recipient know the password is SMILE 83 | P a g e UpdatingNotesinArchitect
The notepad is available at the top of most screens, and you can just click the notepad icon (
access it . ) to The note pad is used to document everything that is done the file and is used as a conversation log.  When sending respa, document “Respa sent 3/15/11”  After conversations with the borrower, document things like “TT customer – loves the program and wants me to call him tomorrow to set an appointment” When you are finished adding a note hit enter, and then hit save. If you do not hit enter first the line will not necessarily be entirely visible to the next person in the file. RentalProperties/MortgagesOwned
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On the Origination Summary Page in Architect choose Assets & Liabilities Choose Real Estate Owned The order of the properties does not matter in Architect. Enter all applicable information. Under Property indicator – choose the correct choice for the property being entered. You can use the lookup to find these options in the system, or just type the corresponding letter below. o B – Current Res/Subject Prop ‐ Choose this for Refinance Loans o C – Current Residence – For a purchase where current residence is being sold or retained as a rental o N – Not Current Res or Subject Prop ‐ For a refinance or purchase where the borrower owns other rentals choose this when entering the rental properties. o S – Subject Property ‐ For a refinance where the subject property is a rental When a borrower owns rental properties, complete a page for each property owned 84 | P a g e Example of a Rental property when we are calculating rental income using 75% is below. You can override the Net Rental Income here if you are using tax returns to calculate the net rental income. Just type over the Net Rental income as calculated. Now let’s see the example from above after we override the system calculation and use tax return income. The Asterisk (*) indicates that the field was typed in manually and the system was overridden. 85 | P a g e When matching the mortgage liability to the property, go to Assets & Liablities (from the origination summary screen) and choose Liabilities Highlight the mortgage that you want to match with a property and choose Detail The liability page will highlight & you can choose the address to match to. In this example this is a Rental Property and not the subject. To choose the address, click on Acct Type and hit enter until the address list shows up so that you can pick from the list. On a Rental  Make sure to choose OP (Other Property)  Make sure to put “NO” to ratio. The mortgage liability is accounted for in the “net rental income”. TosetupanewfilefromonealreadyinArchitect
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Open the old loan in Architect You will see the Copy Loan option A message will appear asking what type of copy you wish to perform. Choose Application Only. Put the cursor in the Input New Loan Number box and type NEW Hit Enter The automated loan numbering system will generate the loan number. Click Continue Save out of the loan and search for the newly created file by the Borrower’s last name 86 | P a g e TurnDown/WithdrawProcedureforLoanOfficers
In your borrower’s loan file, Click on Origination ‐ Processing – Denial Letter Step 3: Use your lookup to choose an UW Decision
R = Decline | W = Withdraw Step 1: Check both boxes if the decision was based on the borrower’s credit report (usually is)
Step 2: Choose Denial Detail
Step 4: Enter the Denial Date. This is not always today, this is the date the borrower was notified of denial. **You must do these timely, you can’t backdate! If you backdate, the letter won’t get sent and we won’t be compliant. Step 5: Using the lookup, choose a denial code. Then Accept, and Save. If you chose “Decline” this will now appear on Compliance’s Report and a Turn Down letter will be sent to the borrower within 30 days (this will be documented in the notepad when it is done). Step 6: You must document the notepad with the conversation you had with the borrower. **If the borrower is not eligible for the loan = Turn Down** **If the borrower is not continuing with the loan but are eligible for the loan = Withdraw** You are NOT permitted to Withdraw a file if it is really a Turn Down – you must mark the file as Turn Down if the borrower is not eligible. Registration Screen: all files must contain the Loan Officer’s (interviewer) name and referral type. 87 | P a g e KeepInTouch
We have added a field in Architect for a KIT (keep in touch) date. The KIT date is when you want to contact the customer again if you have to turn them down or they cancel with you. By entering in the date in this field, two great things happen. 1. Marketing will send a “Remember Us” letter to the borrower in the month that you enter in here. It is a great marketing piece! I attached a sample remember us letter. 2. Marketing will send you the list of names that they sent the Remember Us letter to that month so you can follow up with a personal phone call. The KIT program is automatic and you don’t have to remember to do a thing! Marketing does it all for you. To make this work for you simply follow the next steps. 1. Enter the KIT date when you are completing the Denial letter page in Architect. 2. Go to the Color Wheel in the upper right corner & a box will appear. 3. Enter the Keep in Touch Date there. In my example I entered 7/10/2015 because I think I can help this borrower in July of next year. Doing this one extra step will let you leverage another one of our great systems set up to help you get more business in the future! HowtoenterLeadsintoArchitect
If you have a prospect/lead (not an application), we suggest you enter them into Architect so you can document your conversations and emails. To enter a LEAD  Choose LEAD in Architect as the Referral Type  Do NOT enter an App date or Pre‐Qual date as this will trigger automatic emails. Leave these dates BLANK.  Make sure you include email address and as much information as possible.  Document all conversations/emails.  Add your next follow up activity into your calendar to ensure you keep in touch with them. We have created a LEAD query in Architect that we can review with you if you are interested in this option. 88 | P a g e EscrowWaiverinArchitect
Step 1: In origination summary ‐ check the box next to “Esc. Waiver” Step 2: Go to the Prepaids/Reserves– choose a Reserves ID 
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DELETE the Due Dates Leave in the annual amounts so the monthly figure of taxes and HOI flow to the Housing Expenses 89 | P a g e Howtorunapplication/prequalreportsinArchitect
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From the main screen go to‐ TOOLS –> REPORT BUILDER –> RUN REPORTS Click “VIEW” Use the LOOKUP & choose A‐EQ‐APPLICATION‐REPORT‐LOANOFFICER Hit SAVE Enter your initials and click ACCEPT Enter APP START DATE, ACCEPT, then APP END DATE and Accept Enter your initials again and Accept Enter PREQUAL START DATE, Accept, then PREQUAL END DATE and Accept Your report will appear with all your prequal and applications in the time period specified. Other reports are available  What loans are prequalified to buy – PRE‐QUALIFICATIONS‐FOR‐
SPECIFIC‐LO  Who is closed – A‐EQ‐CLOSINGS‐PER‐LO  How many were referred in a month – A‐EQ‐APPLICATION‐
REPORT‐LOANOFFICER 90 | P a g e AutomaticEmails
RESPAdueEmail
Trigger:AutoEmailwillrunwhenthefirstuserlogsintothesystemeachmorning.Thesystem
willselectallloansthathaveanapplicationdate3businessdaysagothatdonothaveaLESent
dateoraTILDisclosedDateenteredontheComplianceTrackingscreenandthatdonothavea
DenialDateentered.
Recipient:TheemailwillgototheInterviewer.
Subject:RESPAdue
Body:Thefollowingloanswillbeoutofcompliancebyendoftoday.RESPAhasnotbeensent.
Pleaseinsuretheseloansarewithincomplianceguidelinesandactionistakentoday.
Haveagreatday!
25dayInactiveEmail
Trigger:Autoemailthatwillrunwhenthefirstuserlogsintothesystemeachmorning.The
systemwillselectallloansthathaveanapplicationdatebutdonothaveadead(cancelor
turndown)orclosedate.ItwillthenlooktoseeifnoteshavebeenenteredintheNotePad
screen.Ifthelastnoteenteredisdatedmorethan25daysago,itsendstheemail.
Recipient:TheInterviewer.
Subject:25dayinactivereport
Body:ThefollowingloanshavebeeninactiveinArchitectforover25days&arenotinClosed,
RejectedorCancelledstatus.Pleasemakesuretheseloansarewithincomplianceguidelinesand
actionistakentoday.
Haveagreatday!
30/90/AnnualEmail:
Threebatchautoemailsthatwillrunwhenthefirstuserlogsintothesystemeachmorning.The
firstonewillselectallloansthathaveclosed30daysagoandemailtheinterviewerfora30day
followupcall.Thesecondonewillselectallloansthathaveclosed90daysagoandemailthe
interviewerfora90dayreferralcall.Thethirdonewillselectallloansthathaveclosed360days
agoandemailtheinterviewerforanannualclientreview.Iftheinterviewerisnolongershown
as“Active”intheinterviewertable,theemailswillbesenttotheinterviewermanagerinthe
interviewertable.
Subject:30dayfollowup
Body:Pleasecontactcustomernamefortheir30dayfollowupcall.Pleasemakesureyoudiscuss
thefollowing:
‐Asktheborrowertomaketheirfirstpaymenttothefollowingaddress:
 EquityResources,Inc
 POBox5177
 NewarkOH43058‐5177
 Attn:CindiPratt
‐Askthemhowyourservicewasduringtheloanprocess
‐Requestareferral
PleasenoteallcommentsfromthisconversationinArchitect–Notes.
Haveagreatday!
Subject:90dayreferralcall
91 | P a g e Body:Pleasecontactcustomer’sname fortheir90dayreferralcall.Pleasemakesureyoudiscuss
thefollowing:
 Askthemifeverythingisgoingwellwiththeircurrentservicer
 Askthemhowyourservicewasduringtheloanprocess
 Ifyousentaclosinggift,insuretheyreceivedit
 Whentheythankyou,requestareferral!
PleasenoteallcommentsfromthisconversationinArchitect–Notes.
Haveagreatday!
Subject:AnnualClientreview
Body:Pleasecontactcustomer’sname fortheirannualclientreview.Pleasemakesureyou
discussthefollowing:
•
Happyone‐yearanniversary!Itishardtobelievethatayearhaspassedsincewehelped
youwiththefinancingofyourhome.Ourentireteamsendsourbestregards.Wehopethatyou
areenjoyingyourhomeandthatalliswell.
•
OneofthepromisesImadewhenwebeganservingyouoverayearagowas:Ifyouwere
happywithwhatwedidforyouIwouldhelpyouavoidhavingtogothroughthewholemortgage
processagaininthefuture.Thisisthetimewhenweprovidethatveryvaluableservice.By
updatingalimitedamountofinformationinyourloanfileeachyear,wecanthenbereadyto
assistyouatanytimeinthefuturewithanewpurchase,refinance,secondhome,investment
property,homeequityloanorahomeimprovementloan.Thisinformationwillalsoallowusto
becertainthatthestructureofyourpresentmortgageisappropriateforyourcurrentneeds.
•
Allyouneedtodoisanswersixquestionswithmeandyouareset!Youdonotneedto
provideuswithanyfinancialdocumentationatthistime.Iwillreviewyouranswerstothe
questionsbelowandprovideyouwithsuggestionsorsolutionsasneeded.Iwillalsoletyou
knowhowmuchhomeyoucouldqualifyforbasedonyourcurrentfinancialposition.
1.Wouldyouliketoreceiveacomplimentarycopyofourin‐filecreditreportandyourcountytax
appraisedvalueseachyearwhenweperformthisreview?
YES NO
2.Havetherebeenanysignificantchangesinyouremploymentorincomeinthelast12‐months,
ordoyouexpectanyinthenearfuture?
YES NO
Ifyes,pleaseexplain: 3.Havetherebeenanysignificantchangesinyoursavings,checking,investmentorotherasset
balancesinthelast12months,ordoyouexpect
anyinthenearfuture?
YES NO
4.Haveyouincurredanynewdebtthatwillremainopenformorethan
10months?
YES NOIfyes,pleaseexplaintheamountsandtypes:
5.Haveyoupaidoffanyexistingdebtinthelast12months?YES
NO
Ifyes,pleaseexplaintheamountsandtypes:
6.Whatareyourrealestategoalsanddreams?
Inthenext3‐5years:Inthenext5‐10years:Tenyearsplus:
IsthereanythingIcanhelpyouwithnow?
Isthereanyoneyouknowthatwouldbeinterestedinafreepurchaseorrefinanceanalysis?
92 | P a g e NewFileorNot?
There are currently two situations that require a new file set up – 1. When you are going to drop a borrower from a loan for bad credit and RESPA has already been sent, then send the reject on the file & set up a new file in the one person’s name. 2. When you change your file from USDA to FHA (or Conventional) and an appraisal has been done. All other scenarios are below but you’ll see they all say the same thing except for the USDA to FHA. 2 Borrowers to 1 Borrower Dropping a borrower for bad credit:  If RESPA has been sent then reject the file and restart (same example as listed above)  If RESPA has not been sent then just drop the borrower  If loan is locked, alert the Lock desk that a borrower was removed Dropping a borrower because they don’t want on the loan:  Drop the borrower, do a COC (change of circumstance) with a full new RESPA, keep both RESPAs in the file for compliance  If loan is locked, alert the Lock desk that a borrower was removed 1 Borrower to 2 Borrowers  Add the borrower, do a COC with a full new RESPA, keep both RESPA’s in the file for compliance Program Change  FHA to USDA ‐ do a COC with a full new RESPA, keep both RESPA’s in the file for compliance  FHA to Conventional – do a COC with a full new RESPA, keep both RESPA’s in the file for compliance  Conventional to FHA ‐ do a COC with a full new RESPA, keep both RESPA’s in the file for compliance  Conventional to USDA ‐ do a COC with a full new RESPA, keep both RESPA’s in the file for compliance  Example: If the credit score changes during the process and the customer no longer qualifies for a Conventional loan and we change to FHA – do a COC with a full new RESPA, keep both RESPA’s in the file for compliance Loan type change  30 year fixed to an ARM ‐ do a COC with a full new RESPA, keep both RESPA’s in the file for compliance  ARM to a 30 year fixed ‐ do a COC with a full new RESPA, keep both RESPA’s in the file for compliance 93 | P a g e File Withdrawn or Reject & Borrower(s) Change Their Mind(s) 
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If the file is withdrawn and it is within 3 business days, the file can be reactivated but RESPA must go out within 3 days of original application date If the file is withdrawn and it is AFTER 3 business days, the file can only be reactivated if RESPA was sent out If the file is withdrawn and it is AFTER 3 business days and no RESPA was sent, a new file must be set up If the file is rejected and it is within 3 business days, the file can be reactivated but RESPA must go out within 3 days of original application date If the file is rejected and it is AFTER 3 business days, the file can only be reactivated if RESPA was sent out If the file is rejected and it is AFTER 3 business days and no RESPA was sent, a new file must be set up 94 | P a g e Outlook
SchedulinganOutlookActivityFromtheCustomer’sFileinArchitect
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Click on the color pie Outlook will open and an Appointment screen will appear The Subject defaults as the loan number and borrower's names and the contact information will appear in the body of the appointment Type in after the borrower’s name – First Call to Solicit Options Change time & date to the date and time you want The call will be on your Outlook calendar Once you choose Save & Close the Appointment, go back to Mortgage Builder and click the save button on the Launch Outlook Calendar and it will notate the Notepad that an event was scheduled and from which screen. The scheduled phone call will now appear on your calendar How to clear items from your calendar once completed Do this when there is no follow up necessary 
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Click on the item you wish to clear from your calendar Notice it will now be highlighted in bold Right click on the item you are clearing and select DELETE o The item will no longer be on your calendar and the only history of the activity will be in your deleted folder in your email Moving an item on your calendar Do this when you are scheduling follow ups for active customers 
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Double click on the event you would like to move Notice it will now be highlighted in bold Change the subject to what you will actually be doing with that customer Change the start time of the event to when you wish to complete it Click save/close and the event will now be rescheduled for the date you want The activity has now been moved to the date specified 95 | P a g e 
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Moving an email to your calendar From your inbox, right click on an email. You do not have to “open” the email Select move Select calendar You will now be at the calendar/appointment screen You may now modify the subject line, change the date, and type anything you want in message area Click save and close It will now be on your calendar 96 | P a g e LENDERPAIDMORTGAGEINSURANCE(LPMI)forLoanOfficers
Updated 4/1/14 LPMI Lender paid Mortgage Insurance is a great way to offer the borrower a loan without monthly or single premium costs involved to the borrower. The only cost is the increase in the interest rate to cover the cost of the insurance premium. Here are some general parameters:  LPMI is private mortgage insurance paid by Equity Resources for the customer. We increase the RATE to cover the cost of the LPMI. LPMI does not show on the LE but does show as lender paid on the CD.  We have four investors that we can do LPMI loans with–BBT, ERC, ERW & FNMA  LPMI can be with any of our PMI insurers  LPMI cannot be priced in NYLX. Price the LPMI with one of our PMI companies then go to NYLX and price the loan to cover the cost of the LPMI. o For example, if the policy is $1500 for LPMI then we will need to get an additional $1500 in premium through our Yield Spread to cover the policy price. We then pay the PMI at funding time to the PMI Company & provide that receipt with the PMI policy when we sell the loan. o Another example ‐ if the LPMI costs 2.17% and typically you price each loan at 2%, then you would want to sell a rate that would yield 4.17% in pricing. Loan Officer Steps:  Price the loan with each PMI company to get the lowest cost. See instructions below. We recommend you price with United Guaranty and one other insurer. Remember Essent has 660 min score but all other PMI insurers go down to 620.  In NYLX ‐ Price the loan like you normally would but add the cost of the PMI to the amount you would typically price the loan at. (If you need to make 2.3 on every loan then add 2.3 to the PMI premium to get the pricing)  Choose “LENDER‐PAID‐MI” in Mortgage builder as the MI coverage option  When you order RESPA – specify LENDER PAID MI (an additional disclosure must be sent to the borrower)  When you LOCK THE LOAN – make sure YOUR Note: This should COMMENTS on the rate lock say the loan has LPMI never be “customer” or “single premium”
LPMI in MB:  Select [LENDER‐PAID‐MI] – this is VERY important  Choose Vendor  Change MI paid by – LENDER Remember, the LPMI amount will not show up on the LE or 1003 Anywhere 97 | P a g e Getting Rate quote from United Guaranty In MB ‐ go to Interfaces ‐> MI Interfaces ‐> Request Mortgage Insurance Complete the following fields: 
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Company Name ‐ AIG United Guaranty Application Type ‐ Rate Quote Everything else should complete for you except d. and g. Here are the rest of the fields that need completed, in case you need them: o Cert Type ‐ Primary o Coverage Plan ‐ Standard Primary o Duration Type ‐ Periodic Monthly (for monthly PMI), Single‐Life of Loan (for single premium PMI) o Initial Premium ‐ Deferred / Prepaid if Single Premium o Payment type ‐ Borrower (if not Lender Paid), Lender (for LPMI) o Rate Plan ‐ Level o Premium Refundable ‐ Not Refundable o MI Reduced Doc Type ‐ choose nothing, None should default o Renewal Calculation ‐ Constant o Percent of Coverage ‐ type in percent necessary ‐ get from the AU if you have one already  30 year mortgages standard coverage:  85% and under – 12%  85.01 to 90% ‐ 25%  90.01 to 95% ‐ 30% Choose Submit If you get an error, then complete the item requested on the pop up error message Enter Data (usually only year built and the submission will work) & SAVE The screen will show that the quote is working… this can take a minute or two so be patient! It will ask “Do you wish to submit another loan?” Choose NO. The quote appears as a PDF Go to Origination ‐> Origination Summary ‐> Loan Detail MI coverage will default to CUSTOM and the premium returned will populate o The amount of the premium shows up here and on the Origination Summary Screen but DOES NOT affect the Details of Transaction or LE since the MI premium is marked “lender” paid. Change the MI coverage back to “LENDER PAID MI” Change MI paid by – LENDER 98 | P a g e Getting a rate quote from Essent Min score is 660! In MB ‐ Mortgage Insurance Request page ‐ Change the Company name to Essent Guaranty, Inc. and Submit to get a pdf. Getting a rate quote from Radian Go to ‐ http://www.radian.biz/page?name=MIRateFinder Getting a rate quote from MGIC Go to ‐ http://www.mgic.com/ratefinder/ Getting a rate quote from Genworth Go to ‐ http://mortgageinsurance.genworth.com/RatesAndGuidelines/RateFinder.aspx?org=9XHL Stickie with Notes on best Lender Paid MI on this file: You need to price all loans at a certain percentage. In my example, let say you need to price at 2%:  YSP you typically price at: 2.00  LPMI factor: + 2.70  YSP you need to price at: 4.70  Price the loan at NYLX at 4.7% YSP 99 | P a g e How to order AIG ‐ United Guaranty ‐ Rate quote In MB ‐ go to Interfaces ‐> MI Interfaces ‐> Request Mortgage Insurance Complete the following fields: 
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Company Name ‐ AIG United Guaranty Application Type ‐ Rate Quote Everything else should complete for you ‐ but if not, here are the rest of the fields that need completed: o Cert Type ‐ Primary o Coverage Plan ‐ Standard Primary o Duration Type ‐ Periodic Monthly (for monthly PMI), Single‐Life of Loan (for single premium PMI) o Initial Premium ‐ Deferred / Prepaid if Single Premium o Payment type ‐ Borrower (if not Lender Paid), Lender (for LPMI) o Rate Plan ‐ Level o Premium Refundable ‐ Not Refundable o MI Reduced Doc Type ‐ choose nothing, None should default o Renewal Calculation ‐ Constant o Percent of Coverage ‐ type in percent necessary ‐ get from the AU if you have one already  30 year mortgages standard coverage:  85% and under – 12%  85.01 to 90% ‐ 25%  90.01 to 95% ‐ 30% SINGLEPREMIUM
100 | P a g e SinglePremium
Choose Submit If you get an error, then complete the item requested on the pop up error message The quote will appear on your screen as a PDF and this message: Enter Data (usually only year built and the submission will work) & SAVE The screen will show that the quote is working… this can take a minute or two so be patient! TheQuoteAppearsasaPDF
Choose NO Go to Origination ‐ Origination Summary ‐ Loan Detail MI coverage will default to CUSTOM and the premium returned will populate SinglePremium
101 | P a g e Monthly
Choose Submit If you get an error, then complete the item requested on the pop up error message The quote will appear on your screen as a PDF and this message: TheQuoteAppearsasaPDF
Enter Data (usually only year built and the submission will work) & SAVE The screen will show that the quote is working… this can take a minute or two so be patient! Choose NO MonthlyPremium
The Processor can review the quote later as needed and print to Blueprint by going to Interfaces ‐ MI Interfaces ‐ View certificate 102 | P a g e LOToolboxonOurWebsite
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Go to www.callequity.net Scroll all the way down to the bottom and click on EMPLOYEE LOGIN Enter the current password for the site. (this will change every 30 days) Look for the heading labeled “Mortgage Specialists” then click on LO Toolbox View the different categories in the Toolbox and click on what you need! 103 | P a g e DocuSign
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Open up email from Docusign The borrower has to check “I agree to do business electronically with Equity Resources, INC. After they check they agree then click Review Document Click start on the upper left hand corner Click sign on the left hand side of the signature line Click the sign here tab Click adopt and sign the doucment Click confirm signing The Borrower can skip this step by clicking the “X” in the top right hand corner. 104 | P a g e Click Review Documents UsingAdolixtoSplitorMergePDFs
Adolix is a free tool we can use to split apart PDFs or merge them together. This helps us to keep documents together that should be that way, like when someone sends over three pages of a document in one email and the other two pages in another. By merging those files you make sure that they are received and handled in the right order. SplittingPDFFiles
You might want to split a PDF for a variety of reasons, like splitting documents between co‐borrower and borrower, or to have separate types of documents (bank statements and w‐9s) stored separately. To split a PDF file, just click the “Split” tab at the top of the Adolix screen. Click the blue “PLUS” button on the right and select the PDF you want to split. If it is password protected, click the gold “Key” that shows up in the password section and type in the password. Now choose how you want to split up the file below. The various methods are:  “Into files of __ pages” – This creates a new pdf every time they are as long as the amount in the blank. o Example ‐if you have a 20 page PDF and you split it “Into files of 4 pages” you will end up with five 4 page pdfs.  “By page Range” – This is the best option. It lets you select exactly what groups of pages you want. You can write a range of pages by putting a dash between them (e.x. “3‐6” selects pages 3 to 6), or specific pages by separating them with commas. For each PDF you want to make put a semicolon between. o Example – “1‐3,6,8;10‐15” will make 2 PDFS, one with Pages 3,4,5,6 and 8 in it, and the other with pages 10 through 15 in it.  The other two options will almost never have a use in our industry. Once you’ve selected the split method take note of the destination folder, that’s where your PDFs will go. They will be named the “Base Filename” and then a number after the name to indicate what order they were in “Example1, Example2, Example3”. Click Split this PDF when you’re finished. 105 | P a g e MergingPDFFiles
More often than not, you’ll be merging files from different sources instead of splitting. The merge process is simpler as well. Click the blue “PLUS” button on the right to select your first file. Once that appears select the other file you want to add to it by clicking the “PLUS” again and selecting another file. You can choose up to five PDFs to merge together. Once you have selected all of the PDFs you want to merge make sure they’re in the right order. The up and down arrows next to the list let you reorder them. Once they’re in the right order just check the file name. You’ll find it under “Output filename” and it will often be some long and complicated looking name. The only part you’re worried about is right at the end directly to the left of “.pdf”. By default this will say “output”. Change “output” to what you want to name the file, being careful that you don’t delete the “\” or “.pdf” before and after “output”. Once you’ve chosen the file name you’re ready to click “Merge Files!” and they will appear as one PDF in the name you typed. 106 | P a g e MyCDAScenario…
Are you prepared for your phone call to the CDA? Before you contact the CDA with a complex scenario, be sure you have all your ducks in a row! Compiling the details and getting the “full story” is the key to successful and efficient raving fan service. Consider the key pieces of information below… o
o
o
o
PRODUCT ‐ Conv? FHA? VA? USDA? SCENARIO ‐ What’s my question? What is it I’m looking to have answered? DETAILS ‐ Do I have the facts? Do I need more of the story? Any extras? Credit score, LTV, occupancy type, items that can impact the outcome of my scenario. Reminder…
 Do not call the hotline to discuss underwriting conditions! Always email, call, or IM the original underwriter to handle questions on conditions.  Providing all the details upfront will give you fast, thorough responses. Half the story will give you half the answer…  There aren’t any dumb questions. No, really! If you’ve searched and searched or if you’re put on the spot by a borrower or realtor, make the call! You can reach the CDA @ 740-349-9559, or if you would like to
email a question use the email address: CDA@callequity.net
Do not use the email address for RUSH requests, RUSH
requests should always be a phone call.
107 | P a g e YahooUnderwritingMessageBoard
The Yahoo Underwriting Message Board is for Loan Officers. You can post questions or search questions that have already been answered on specific topics. Underwriters answer these questions daily. Once you click on the link, in the top right corner, you’ll see the Sign‐In option. Your username and password for this group is the same as your Yahoo instant messenger. Once you are signed in, click on “All My Groups” on the left and then click on Equity Resources UW. From here you can either use the search function or choose “new topic”. To use the search function, type in the word you are looking for and choose “search groups”. All questions and answers relating to that word will appear. If you don’t find what you are looking for, click on “new topic” to ask a new question. If you have never used this tool before, you’ll want to edit your membership, click on “membership” at the top of the page and then choose “edit membership”. Click on the edit pencil by “subscription”. If you want a separate email for every question, choose “individual email”. I recommend choosing “daily digest”. This option will email you once a day on the day’s topics all in one email. If you are new to the Underwriting Yahoo Message Board, I encourage you to check it out as it’s a great tool. If you need any assistance, please contact Nick – he is standing by. 108 | P a g e VIRPACKCHEATSHEETFORLOANOFFICERS
Logging into VirPack  Open Internet Explorer  Go To: https://callequity.virpack.com 
Enter your User Name and Password To View a Loan File 1. Click View in the top right corner 2. Type in the Loan Number a. (or if you want to Query by Borrower Last name, choose Borrower in the Query drop down – left side of screen) 3. Click Open beside the loan number 4. The electronic file will open, click on the name of any document you want to view and it will open in the large panel on the right. To Print an Entire Container, right click on the document name and choose print To Print a Single Page, right click on the thumbnail of the page and choose print
109 | P a g e EquityZone
Equityzone.org is your one stop online to get updates on company goals, common links, and training. ERMA Training‐ This page will take you to some video series and PDF training guides for using ERMA. LO Toolbox – This is a handy set of forms and other tools which you may need at any point while you’re originating loans. The LO Toolbox is where you can find the most up to date version of this manual. FAQ‐ Go here before you ask a question of our support staff for a faster response. If the question is already answered there it will save everyone a lot of time! Marketing Shop – Looking for some promotional materials of almost any sort? Go to the Marketing Shop to easily preview and order materials without ever having to pick up the phone. Web Links – This section will give you some more commonly used links, just ones that might not come up in everyday business (like government program websites). Loan Tube – This is our video library and it has dozens of informational videos to help you learn about loan programs, originating tricks and everything in between. This section is always being updated and most of the videos in here are simple, short and to the point. The perfect way to learn a lot in a little bit of time with almost no effort. Loan Tube Click on any of the education series links to pull up the whole training series as one playlist. Just click any of the thumbnails on the playlist to switch the active video
110 | P a g e