Dear Chiefs Fan

Dear Chiefs Fan,
Thank you for joining us for another exciting season of Chiefs football. My
family and I sincerely appreciate your loyalty, and we are committed to
providing you with an outstanding product on the field and the best gameday
experience in the National Football League.
The 2010 season marks a significant chapter in the history of the Chiefs as
we celebrate the grand opening of the New Arrowhead. Our vision for the New
Arrowhead was to provide our fans with all of the amenities of a brand new,
first-class stadium while preserving the iconic elements that make up the soul
of Arrowhead. We are very excited to see that vision become a reality this fall,
and we hope you enjoy the new “Home of the Chiefs.”
For the grand opening of the New Arrowhead on September 13th, we are
thrilled to welcome Monday Night Football back to Kansas City in the final
game of the NFL’s Kickoff Weekend. Over the years, Chiefs fans have helped
provide some of the most memorable moments in Monday Night Football
history, and we are looking forward to another historic night this September.
Thank you again for your continued commitment to the Chiefs. Your passion
and dedication are the lifeblood of our organization, and we value your
support. I look forward to seeing you at the New Arrowhead this fall.
Sincerely,
Clark Hunt
Chairman of the Board
TABLE OF CONTENTS
Fans First...................................................2
Customer Relations......................................3
ARROWHEAD INFORMATION
The New Arrowhead....................................5
Hall of Honor..............................................7
POLICIES & PROCEDURES
Code of Conduct..........................................9
Security Screening/Prohibited Items...........10
Allowed Items............................................11
Tailgating................................................12
TICKET INFORMATION
My Chiefs Account......................................15
Fans Give Back/Will Call/ Flex S cheduling.......18
Group Tickets/Event Booking......................19
CHIEFS A-Z................................................21
ADDITIONAL INFORMATION
FAQs.......................................................41
Special Events...........................................43
Hospitality................................................44
Services for Fans with Special Needs..........46
Accessibility Map.......................................48
Red Coaters/Ambassadors.........................49
Radio Network..........................................50
TV Network...............................................51
Parking Map.............................................52
Seating Chart............................................54
Stadium Level Maps....................................55
The goal of the Kansas City Chiefs is to create a high-energy environment to
lend support to our team. Our image is shaped not only by our players, coaches
and employees, but also by our loyal fans. The Customer Relations Department
has representatives available to answer your questions and respond to any
concerns. You will be notified via email throughout the season about new
programs and drawings to win special prizes and VIP experiences. If you want
to be included in these special offers, please be sure we have your current
email address, which can be updated via your My Chiefs Account (see page
15) or by calling your Customer Relations Representative listed on page 3.
On gameday, Fans First Booths – Presented by Sprint – will be conveniently
located around the New Arrowhead to enhance fan service.
Text messaging is an additional line of communication on gameday to report
fan conduct or stadium issues more clearly and confidentially. Text “CHIEFS”
<space> YOUR LOCATION AND ISSUES TO 69050. Standard SMS rates apply.
Fans may text three hours prior to kickoff, during the game and 30 minutes
postgame.
OFFICE INFORMATION
Kansas City Chiefs
One Arrowhead Drive
Kansas City, MO 64129
CUSTOMER RELATIONS
816.920.4237
customerrelations@kcchiefs.org
816.920.9300
www.kcchiefs.com
TICKET OFFICE
816.920.9400 ext. 1
816.924.4570 (fax)
GROUP TICKETS
816.920.4539
groups@kcchiefs.org
SEASON TICKETS
888.99.CHIEFS (24433)
www.kcchiefs.com
2 | Fans First
CUSTOMER RELATIONS REPRESENTATIVE
As we enter a new era of the Kansas City Chiefs we want to complement the
upgraded look and feel of the New Arrowhead with an enhanced level of
service to all of our valued season ticket holders. We are pleased to announce
a new service program created to provide you with a personal Customer
Relations Representative to be your day-to-day contact for all of your needs.
Your personal Customer Relations Representative will reach out to you
periodically throughout the year to solicit your feedback and will also be
available at any time to answer questions or address concerns. We want to
hear from you so we can continue to improve the guest experience at the
New Arrowhead.
You may continue to contact the Ticket Office for account specific needs
including payment, billing questions, change of contact information, etc.
You may also manage your account through www.MyChiefsAccount.com.
We look forward to working with you and as always, thank you again for
your dedication to the Chiefs.
MOLLY GREEN
816.920.4501
mgreen@chiefs.nfl.com
Field Level Sections 101-109
Club Level Sections 201-212
Upper Level Sections 301-312
TAYLOR THUMMEL
816.920.4844
tthummel@chiefs.nfl.com
Field Level Sections 110-118
Club Level Sections 213-221
Upper Level Sections 313-323
KERRIE BRYANT
816.920.4825
kbryant@chiefs.nfl.com
Field Level Sections 119-127
Club Level Sections 227-235
Upper Level Sections 324-335
TYKE SAPP
816.920.4840
tsapp@chiefs.nfl.com
Field Level Sections 128-136
Club Level Sections 236-246
Upper Level Sections 336-346
Customer Relations | 3
THE NEW ARROWHEAD
The New Arrowhead is a state-of-the-art sports and entertainment destination
that will serve as the setting for future generations. Work began in 2007 on
an ambitious four-year, $375-million renovation project, funded by a $250
million contribution from the taxpayers of Jackson County, Missouri, via a
3/8-cent sales tax and a $125 million investment by the Hunt Family.
The Kansas City Chiefs are proud to unveil the fully-renovated New
Arrowhead in 2010. The renovated stadium celebrates the rich history of
the Kansas City Chiefs and builds upon the best gameday experience in
professional sports.
All fans will benefit from concourses that have been widened by 60 percent,
expanded concession stands and a 100 percent increase in the number of
restroom fixtures. Other noteable additions include the Founder’s Plaza,
the Founder’s Club, the Chiefs Hall of Honor - Presented by Time Warner
Cable, the Chiefs Team Store, as well as the new Horizon Level.
The New Arrowhead | 5
FOUNDER’S PLAZA
A heroic-sized statue of Lamar Hunt greets fans as they enter the
Founder’s Plaza. The Founder’s Plaza is an area honoring Hunt’s vision
as a sportsman, a business leader and an innovator. As a tribute to
Season Ticket Holders and fans, the Founder’s Plaza also includes
personalized bricks ensuring them a permanent place in Chiefs History.
CHIEFS SPORTS LAB
The new Chiefs Sports Lab is a destination for students and youth groups.
It features hands-on and interactive computer activities promoting the
importance of being active in your daily life, good nutrition and healthy
living. This one-of-a-kind educational center aligns with the Missouri
Grade Level Expectation (GLEs) and Kansas Standards, Benchmarks and
Indications (SBIs) in Science, Physical Education and Health.
The $5 admission fee includes entry to the Chiefs Sports Lab, a 30-page
“Playbook for Life” activity book and a visit to the Chiefs Hall of Honor.
To schedule your group for a field trip to the Chiefs Sports Lab or for more
information call 816.920.4540, email sportslab@goarrowhead.com or go
to www.goarrowhead.com/sportslab.
HOSPITALITY
The New Arrowhead also includes extensive renovations to the Club
Level and other hospitality areas. For more information on hospitality
additions please refer to the Hospitality section located on page 44.
6 | The New Arrowhead
THE CHIEFS HALL OF HONOR - PRESENTED BY TIME WARNER CABLE
All Chiefs fans will enjoy the New Hall of Honor located on the field-level
concourse. The Chiefs Hall of Honor - Presented by Time Warner Cable,
will allow you to experience the rich heritage of the Kansas City Chiefs
and re-live some of the greatest moments in franchise history. In addition
to rotating recognition on the Ring of Honor, members of the Chiefs Hall
of Fame will receive their due as important parts of our franchise’s history
with dedicated displays featuring their busts, bios and mementos.
Interactive exhibits and video boards throughout the area will bring back
great memories and set the foundation for future stars. Exhibits include
listings of every player who has ever appeared on a regular season roster
for the team, summaries of every regular season and playoff game for the
past 50 years and tributes to the team’s Super Bowl IV Championship.
Hall of Honor | 7
CHIEFS FAN CODE OF CONDUCT
The Kansas City Chiefs would like to thank all of our season ticket
holders for making a great atmosphere for our coaches, players and
other fans in attendance. Your passion, excitement and support are
important to the success of the team. The Chiefs are committed to
creating a safe, comfortable and enjoyable experience for their fans,
both inside Arrowhead Stadium and throughout our parking areas.
When attending a Kansas City Chiefs game, all fans should be aware of
and comply with the Fan Code of Conduct.
Stadium and parking lot staff will promptly intervene to support
an environment where all event patrons can enjoy the game. Fans
attending games are required to refrain from the following behaviors:
• Behavior that is unruly, disruptive or illegal in nature
• Intoxication or other signs of alcohol or substance impairment that
results in irresponsible behavior
• Foul or abusive language or obscene gestures
• Interference with the progress of the game, going onto the field or
throwing objects onto the field
• Failing to follow instructions of stadium personnel
• Verbal or physical harassment of opposing team fans
• Smoking except in designated areas (locations listed on page 36)
• Obscene or indecent clothing or signs
• Behavior that detracts from the day-of-game enjoyment of fellow
fans; i.e. blocking views
• Attempting to sit in a location other than the guest’s ticketed seat
• Conduct that endangers spectators or participants
• Selling items or tickets in-stadium or within the Truman Sports Complex
Code of Conduct | 9
Event patrons are responsible for their conduct as well as the conduct of their
guests and/or persons using their tickets. Please respect the rights of others.
We thank you for adhering to the provisions of the Fan Code of Conduct.
SECURITY SCREENING
For your safety, prior to entering stadium gates, all guests will be subject
to security screening which includes pat downs and inspections of all bags
and items entering the stadium. Any prohibited item must be returned
to your vehicle. To ensure that you are in your seat in time for kickoff,
please allow an extra 30 minutes at the stadium gate entrances.
VIP entrances are available for Club Level, Suite and Founder’s Club
Patrons at the Founder’s Plaza Gate and for Club Level, Suite and
Penthouse patrons at the Tower Gate. In addition, special VIP and fan
accommodation lanes are located at all four corner gates of the stadium.
PROHIBITED/RESTRICTED ITEMS
For safety and security, the following items are prohibited in Arrowhead:
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Firearms, weapons of any type or fireworks
Bags larger than 8½” x 11” x 6“
All backpacks
Sports balls
Coolers – any size, any type
Plastic, metal or glass cups, cans or containers
Thermos bottles or flasks
Food
Beer or liquor
Video cameras or professional cameras/lenses
Boom boxes
Portable heaters
10 | Security Screening/Prohibited Items
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Flammable liquids
Noisemakers – air horns, klaxon, bells, whistles, etc.
Laser pointers of any type, poles or rods
Large strollers
Any other items deemed dangerous or unacceptable by security
ALLOWED ITEMS
The following items are permitted into the stadium:
• Fanny packs (unattached from your body)
• Purses no larger than 8½” x 11” x 6” (must fit in template at the
gate as you enter the stadium)
• Drawstring bag unattached from the body, no larger than
8 ½” x 11” x 6”, with no outside pockets
• Blankets (not in a carrier)
• Banners, signs and flags (no larger than 3’ x 5’) are permitted as long as they do not interfere with other guests
• Small diaper bags (if infant is with guest)
• Breast pump and supplies
• Plastic baby bottles (if infant is with guest)
• One sealed, 20-ounce or smaller bottle of water per person – guest
may refill the bottle at any water fountain inside the stadium
• Binoculars and case
• Small still camera and case
• Hand-held radios and TVs are permitted if they do not interfere with
other guests – an ear piece must be used to listen
• Small compact umbrella (rainy games only)
• Seat cushion – lightweight foam with sealed plastic cover
Please visit www.kcchiefs.com for updated day-of-game information.
Allowed Items | 11
TAILGATING
Tailgating has always been a major part of the Arrowhead Stadium
experience. When the Chiefs are at home, the Sports Complex parking lots
are filled with fans enjoying pregame camaraderie with friends, family and
guests in a sea of red. From catered affairs to the grill brought from home,
everyone is welcome to enjoy this football party.
The Chiefs encourage fans to come early when the gates open and enjoy
tailgating. But we ask that you follow some important guidelines:
• One vehicle per parking space
• Parking passes and parking spaces are for vehicles only and cannot be used for trailers, grills, tables, additional tailgating spaces, etc.
• All vehicles pulling a trailer of any kind will be charged for an extra parking space and must park in the grass.
• You must tailgate in front of or behind your vehicle.
• Saving spaces is not permitted.
• Parking passes do not guarantee a specific parking space.
• Roadways, aisles and other parking spaces must be kept free of
tailgating equipment so that emergency vehicles may park or pass
through if needed.
• If your vehicle is too large to fit in the 8’ x 16’ space in the lot, you
may be asked to park in the back of the lot, on the grass or move to
the designated parking area behind Lot N or in Lot A.
• Violations of these policies may result in the loss of reserved parking.
Some of our fans also like to tailgate post-game and we invite you to
do so. However, we would appreciate your cooperation in vacating the
parking lots 1-1/2 hours after the game has ended.
12 | Tailgating
MANAGE YOUR ACCOUNT ONLINE
My Chiefs Account by Ticketmaster is your one-stop shop for all online
account management. Now you can make payments, renew your season
tickets, track ticket usage, manage your tickets and update your profile,
all from your own personal online account. You will receive important
information (i.e. college game presales, special offers, etc.) via email only,
so keep your profile updated.
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MAKE PAYMENTS ONLINE
UPDATE YOUR ACCOUNT PROFILE
FORWARD YOUR TICKETS TO FRIENDS VIA EMAIL
POST YOUR TICKETS FOR SALE
POST YOUR TICKETS FOR SALE
Can’t make it to a game? Now you can sell your season tickets anonymously
to other fans by logging in to your personal My Chiefs Account. There is
no fee for posting tickets and the process is secure – simply highlight the
tickets you wish to sell, choose the selling price, the expiration date and
submit the listing. Editing your posting at any time is quick and easy.
WHAT HAPPENS WHEN MY TICKETS ARE SOLD?
Once your posted tickets are purchased, the amount of the sale price is
credited to your Chiefs Account, less the 10% seller fee. The barcodes on
your sold tickets are cancelled and new barcodes are issued. The new
tickets are then electronically delivered to the buyer via TicketFast® for
at-home printing using any standard printer, without the hassle and delay
of standard mail delivery.
My Chiefs Account | 15
WHAT HAPPENS IF MY TICKETS DON’T SELL?
You will be notified via email if your tickets do not sell before your indicated
expiration date. Your listing will be automatically removed and your original
tickets will still be valid for entry. If you cannot attend the game, you also
have the option of emailing your tickets to a friend via Ticket Forwarding or
donate them to a local charity designated by the Chiefs using our Fans Give
Back Program (see page 18).
EMAIL YOUR TICKETS
Now you can send your tickets to virtually anyone up to two hours before
the game via Ticket Forwarding. This service allows you to email tickets to
friends, family or clients when you can’t attend a game. Simply log in to
your personal account and select the ticket or group of tickets you wish to
send, enter the recipient’s information and select Forward. It’s so easy – you
don’t even need to have the tickets in hand. Avoid the hassles of overnight
and in-person delivery and start enjoying the benefits of this service.
HOW IT WORKS
Each of your season tickets carries a unique barcode, ensuring they are
authentic. During the forwarding process, the barcode on your original
season ticket is cancelled and a new one is issued electronically. The
recipient is emailed a new ticket with a unique barcode via TicketFast®
that can be printed using any standard printer.
WHAT IS THE FEE?
Ticket forwarding is an inexpensive alternative to other overnight
delivery and courier services. Now for a nominal fee of only $2.50 per
ticket, you can enjoy the convenience of this innovative technology that
provides a secure, alternative method to ensure your tickets get used.
16 | My Chiefs Account
MAKE PAYMENTS
My Chiefs Account allows you to make payments on your ticket invoices.
Simply log in to your personal account and select the View/Pay Invoices
option. Here you can view your invoices and make payments for your
season tickets. Take advantage of this option to avoid the hassles of
making payments in person or over the phone.
EDIT PROFILE
With online access to your season account, you can easily update your
account profile at anytime. This includes important contact information
such as your mailing address, phone number, email address and setting
preferences for the type of information you wish to receive.
LOST OR STOLEN TICKETS
Season Ticket Holders with lost, stolen or destroyed tickets should contact
the Chiefs Ticket Office at 816.920.9400 or seasontickets@chiefs.nfl.com
to request duplicate tickets. Certain fees will apply.
ACCESS YOUR PERSONAL ACCOUNT TODAY
STEP 1
Go to www.mychiefsaccount.com
STEP 2
Log in to your personal account with the Account ID and Password
provided on your recent invoices
STEP 3
Start managing your tickets – It’s that easy!
My Chiefs Account | 17
FANS GIVE BACK
The Kansas City Chiefs and Ticketmaster are teaming up with Chiefs fans to
give back to the community through the donation of tickets to the team’s home
games. By donating Chiefs tickets that you are unable to use, or by purchasing
tickets to donate, ticket holders have the opportunity to pass them along to a
youth charity, a member of our Armed Forces or to the VFW Foundation. The
specific charity will issue you a receipt for the value of the tickets that you can
use for tax purposes. Each person who receives a donated ticket will be given
a small soda and hot dog compliments of Aramark and Levy Restaurants. To
donate tickets, log in to your My Chiefs Account and go to the Manage Your
Tickets section. Follow the instructions for forwarding tickets free of charge. To
allow the charities sufficient time to distribute the donated tickets, they must be
submitted three (3) days prior to the game date.
WILL CALL/TICKET ASSISTANCE
Tickets purchased for Chiefs games may be picked up at Will Call located on the
North side of the New Arrowhead adjacent to the Team Store by the Founder’s
Plaza Gate, beginning 1-1/2 hours before the game. Photo identification is
required for pick up. Tickets ordered over the phone and through the Internet
via Ticketmaster are placed in Will Call for customer pickup. Tickets left by the
participating teams may also be picked up at the above destination.
FLEX SCHEDULING
Once again, the NFL will implement flexible scheduling for the final seven weeks
of the regular season. Sunday games during Weeks 11-17 will be eligible to move
into the primetime slot. Season ticket holders will be notified of any changes via
email and through www.kcchiefs.com. This potential time change could affect the
Chiefs final four home games on 11/21, 12/5, 12/26 and 1/2.
Please make sure the Chiefs Ticket Office has your current email and contact
information so we can alert you with any schedule changes.
18 |Fans Give Back/Will Call/Flex Scheduling
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GROUP TICKETS
Bring your group of 20 or more people and receive a ticket discount and
experience the best game-day atmosphere in the NFL. A Chiefs outing is perfect
for motivating your group, building camaraderie, boosting morale, building a
strong, unified team, spending time with family and friends or for providing
outstanding client entertainment.
Enhance your New Arrowhead experience with a customized tailgate party for your
guests – and let the Chiefs coordinate this event for you. All Chiefs sponsored
tailgates are conveniently located adjacent to the stadium and can accommodate
parties of 20-1,000. For more information, please call 816.920.4539, email
groups@kcchiefs.org or visit us at www.kcchiefs.com/tickets/group-tickets.html.
Are you looking for a free and easy way to provide benefits to your employees
or organization? Individuals safely and securely manage their own transactions
directly through our online Group Management systems and receive big savings on
tickets and service fees.
EVENT BOOKING
Book your event in the unique spaces at the New Arrowhead. We offer premium
banquet, reception and meeting spaces for year-round upscale or casual events.
Whether it’s a company meeting, reception, trade show, holiday party or you are
planning a wedding reception, prom or awards banquet, the New Arrowhead offers
multiple room options to accommodate 10-1,000+ guests.
Many of our spaces also offer spectacular views of the playing field and the
skyline --- along with added luxury amenities like fireside lounge seating,
custom bars, uniquely themed rooms, in-room state-of-the-art audio and video
systems, new contemporary décor, delicious catering and convenient escalator,
elevator and street access to your space. For more information on planning
your next event contact us at 816.920.4539, email events@goarrowhead.com
or visit www.goarrowhead.com/eventbooking.
Group Tickets/Event Booking | 19
ALCOHOLIC BEVERAGES
Policies pertaining to alcohol are in place so that you can enjoy the
game in a safe and comfortable environment.
Should you have in your possession alcoholic beverages not purchased
at Arrowhead Stadium or carried in a prohibited container, you will
be asked to surrender them and they will be disposed of by one of
our attendants. You will be refused admission to the stadium if it
appears you are intoxicated and may be taken to the Security Office
for evaluation.
• State law requires that all persons consuming alcohol be at least
21 years of age.
• If you are under the age of 35, you will be asked to show valid
identification indicating your age prior to purchasing any alcoholic
beverages. If it is determined you used a false ID, you may be
subject to arrest.
• Only two (2) alcoholic beverages per ID may be purchased at a time.
• No alcoholic beverages will be sold to anyone perceived to be
alcohol impaired or intoxicated.
• As part of the Chiefs commitment to public safety, ticket holders
can take advantage of the Budweiser Good Sport Designated Driver
Program. Simply go to a Fans First Booth – Presented by Sprint
– located on the Lower and Upper Levels of Arrowhead Stadium,
where you will be issued a wristband and a coupon for one free
Coca-Cola or O’Doul’s (locations are listed on page 30). Club Level
patrons may visit a concierge location to enroll in the program.
• No alcohol will be sold after the end of the third quarter, except in
designated premium areas.
Chiefs A-Z | 21
ALLOWED ITEMS
See items on page 11.
ANNOUNCEMENTS
Paging is not possible during any event. If you know the ticket holder’s
seat location, we will make every possible effort to locate that person
for you. If you lose someone or can’t find someone, contact the Security
Office, located at the southeast corner of the stadium, street level,
via the Gate D ramp, 816.920.4200 or Text “CHIEFS” <space> YOUR
LOCATION AND ISSUE TO 69050.
ARROWVISION
Arrowhead showcases video board displays in each end zone, a
360-degree ribbon board around the lower fascia of the stadium and
two sideline ribbon boards.
AUTOMATED TELLER MACHINES (ATMs)
Two ATMs are located on each level of the stadium (Field, Club and Upper
End Zone). The machines are located near the Sprint Gate & Gate F.
AUTOMOBILE ASSISTANCE
Tow trucks are on the property in the parking lots to assist fans who
encounter problems with their vehicles before, during or after Chiefs
events. Please call Chiefs Security at 816.920.4200 if you are in need
of assistance.
BABY CHANGING STATIONS
Stations are located in most women’s and men’s restrooms. All Family
Restrooms have changing stations and are located on each level of the
New Arrowhead.
22 | Chiefs A-Z
CHEERLEADERS
For information regarding the Kansas City Chiefs Cheerleaders, appearances,
Teen, Junior or Angel cheerleader programs and tryouts, please call
816.920.4525.
CHIEFS HALL OF HONOR - PRESENTED BY TIME WARNER CABLE
For the 2010 season the Kansas City Chiefs are proud to unveil the Chiefs Hall
of Honor - Presented by Time Warner Cable, highlighting over 50 years of
franchise and AFL history. Please see page 7 for more information.
CHIEFS KIDS CLUB
The Chiefs Kids Club gives your child the chance to connect with their favorite
football team. Nearly every month members will get exclusive access to
newsletters, contests, prizes and events for Kids Club members only. Become
an Official Chiefs Kids Club Member for free or become a MVP Chiefs Kids Club
Member for only $20! The Chiefs Kids Club, where football means fun! For
more information please visit www.kcchiefs.com/fan-zone/kids.html.
CHIEFS MERCHANDISE & NOVELTIES
The new 4,000 square foot Kansas City Chiefs Team Store is located on the
North side of the New Arrowhead, directly behind the Founder’s Plaza area.
The Team Store has the largest selection of Chiefs Merchandise in the Kansas
City area including men’s, women’s and youth apparel, items for the home,
one-of-a-kind souvenirs and many other items. The Team Store will be open
Monday-Saturday from 10 AM-6 PM as well as on gamedays during the season.
Non-gameday parking is located nearby in Lot M. On Kansas City Royals
gamedays, the parking attendants will direct customers to designated parking
spaces in Lot M. There are also a variety of permanent and portable gift
shop locations on all levels of the New Arrowhead that are open on gameday.
Chiefs A-Z | 23
CHIEFS ONLINE STORE
For official Kansas City Chiefs merchandise online, visit the Chiefs Official
Online Store at www.chiefsproshoponline.com.
CHIEFS SPORTS LAB
The Kansas City Chiefs are proud to unveil the Chiefs Sports Lab in 2010.
The new Chiefs Sports Lab is a destination for students and youth groups
promoting the importance of being active in your daily life, good
nutrition and healthy living. The Chiefs Sport Lab features hands-on and
interactive computer activities. Please see page 6 for more information.
CHILDREN
Children ages three and older require a game-day ticket. You can stop by the
nearest Fans First Booth - Presented by Sprint and receive an ID bracelet for
your child. Club Level guests may visit the concierge locations.
COMMENTS/CONCERNS
If you encounter a situation at Arrowhead and would like to speak with a
member of our staff to express a comment or concern, please stop by one
of our Fans First Booths – Presented by Sprint (locations are listed on page
30) or one of the concierge locations on the Club Level. Representatives will
be available to address any comments or concerns. For more information on
Fans First please see page 2.
Text messaging is an additional line of communication for use on
gameday. Text “CHIEFS” <space> YOUR LOCATION AND ISSUES TO
69050. Standard SMS rates apply. Fans can text three hours prior to
kickoff, during the game and 30 minutes postgame.
On non-gamedays, Customer Relations Representatives are available to
provide assistance. See page 3 for more information.
24 | Chiefs A-Z
COMMUNITY CARING
The Chiefs organization and its players are involved in a variety of community
programs. For more information about these initiatives, visit our website at
www.kcchiefs.com/community.
CONCESSIONS MENU
The Chiefs offer many concession options for your enjoyment. A partial listing is
shown below (see maps starting on page 55).
FIELD AND UPPER LEVELS
BLAZE: Beefy hamburgers, fries, chicken tenders, beer and soft drinks
TAILGATERS: Hot dogs, nachos, snacks, ice cream, beer and soft drinks
COCKTAIL BARS: Full selection of cocktails featuring margaritas, domestic and
imported beers. Frozen cocktails in some locations.
SLICE: Pizzas and Italian specialties such as Panini, meatball subs and Italian
sausages with onions and peppers.
GATES BAR-B-Q: Kansas City’s own #1 Bar-B-Q serving turkey, pork and ham
sandwiches as well as burnt ends, ribs, sides and beer.
TAQUERIA CANTINA: Nachos with the works assembled as you like. Also
serving margaritas and other Tex-Mex specialties like burritos and churros.
GAROZZO’S: Italian specialties including Chicken Spiedini.
PEACHTREE: Southern Style Catfish Fingers and Po Boy sandwiches.
26 | Chiefs A-Z
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CLUB LEVEL
FLAME GRILL: Features open flame grilled brisket steak burgers, jumbo hot
dogs, chicken tenders, veggie burgers and fries.
PRIMO ITALIAN CLASSICS: Pizzas cooked in a gas fired oven, flatbread or hot
pastrami sandwiches and jumbo hot dogs.
KANSAS CITY STYLE BARBECUE: Chiefs brisket stack and pulled pork
sandwiches, smoke house loaded baked potatoes, KC brisket dogs, jumbo
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CLUB IV AND THE FOOLISH CLUB: Spacious cocktail lounges featuring
cocktails, beer and wine as well as plasma screen monitors to follow the
action on Sundays.
ACTION STATIONS: Executive Chef, Kevin Williams will showcase culinary
specialties each week in the North Club and Tower Club lounges. Enjoy fresh
food, cooked to order right in front of your eyes.
DESSERT CART: Our popular dessert carts will be back again this season.
Visit the carts in both the North Club and Tower Club lounges for a wide
variety of delicious desserts. Sky-high cakes, cheesecake, cookies, giant
candy apples and ice cream are only a sampling of the great dessert items
available here.
BUFFET: The Chef’s Table buffet will make its debut in the North Club this
year before each game. Salads, entrees and side dishes will be available for
those guests looking for a more complete meal in the Club setting.
The Chiefs proudly serve Coca-Cola, Anheuser-Busch and MillerCoors products.
Chiefs A-Z | 27
CONCIERGE SERVICE - CLUB LEVEL
Concierge service is located throughout the Club Level to help make your
gameday experience enjoyable. Our concierge team can provide you with
information about the New Arrowhead, answer your gameday questions and
deliver excellent service.
CREDIT CARDS
The following credit cards are accepted at the New Arrowhead: MasterCard,
American Express, Visa and Discover.
DESIGNATED DRIVER PROGRAM
Guests who wish to enroll in the Budweiser Good Sport Designated Driver
Program should visit a Fans First Booth – Presented by Sprint – located on
the Lower and Upper Levels of Arrowhead Stadium (see page 30). Club Level
patrons may visit a concierge location to enroll in the program. You will be
given a wristband and a coupon for a free Coca-Cola or O’Doul’s. Individuals
will also be registered in a prize drawing at that time.
DONATIONS
The Chiefs are proud to support non-profit organizations and charitable
fundraisers within the two-state region of Kansas and Missouri. Due to the
high number of requests received, the Chiefs are unable to make other
out-of-state donations. Charitable donations are strictly limited to Chiefs
articles. Requests for monetary contributions or tickets are not accepted.
Your non-profit organization must be a 501 (c) (3) charity, a school or a
church. You must include your federal tax ID number. Without a tax ID
number, we will be unable to consider your request.
• Chiefs donations are limited to Missouri and Kansas.
• All requests for donated items must be made at least 30 days in
advance of an event.
28 | Chiefs A-Z
• The Chiefs only donate one item per year per organization.
• The Chiefs do not sponsor businesses or family reunions.
A donation request can be mailed or faxed to:
Community Relations, One Arrowhead Drive, Kansas City, MO 64129
Fax: 816.923.4719
DROP-OFF POINTS/SPECIAL ASSISTANCE CARTS
If you are unable to walk long distances or cannot park in an accessible
parking space, you may be dropped off as close to the stadium as
possible or utilize our Special Assistance Carts (see page 46). Traffic
personnel will assist you. For further information, please contact the
Stadium Operations Department, email eventoperations@chiefs.nfl.com
or call 816.920.4382.
EJECTION
The Chiefs reserve the right to eject any patron whose behavior is
against policy, unruly or illegal in nature. Game tickets will be forfeited
without refund. Revocation of season tickets or arrest is possible.
ELEVATORS/RAMPS/ESCALATORS
There are numerous elevators located throughout the stadium and are
available to any ticket holder requiring special assistance on gameday. Please
refer to the ADA and stadium level maps at the back of this guide for specific
locations. In addition, Press and Penthouse guests should use the Tower Gate
elevators. The End Zone elevators may be used by Upper Level End Zone and
Club Level guests to access the street-level designated smoking areas. There
are also four escalators in the stadium for Club Level patrons. Two are located
at the Founder’s Plaza Gate and two at the Tower Gate.
Chiefs A-Z | 29
EMERGENCIES
Should you need immediate assistance, please notify the nearest security guard,
fan assistant or visit a Fans First Booth – Presented by Sprint (see below). Club
Level patrons may visit a concierge location. In case of an emergency and you need
to contact a stadium guest on gameday, please call 816.920.9300 for assistance.
E-NEWSLETTER
To subscribe to the Chiefs Pulse, the official Chiefs Internet newsletter, sign up on
our website at www.kcchiefs.org/sign-up/.
EVACUATION
Should there be an immediate need to evacuate the stadium, fans will be given
instructions via the public address system. Stadium personnel will help direct you
to the nearest concourse so you can proceed to the closest spiral ramp and exit
the stadium at street level.
FANS FIRST BOOTHS – PRESENTED BY SPRINT
Booths are located on the Upper and Lower Levels of Arrowhead Stadium.
Permanent locations are near Gate D & the Hy-Vee Gate. You will also find
portable booths near the Sprint Gate & Gate F. We value the input of our patrons
regarding their experience at the New Arrowhead. Chiefs representatives will
assist you with any questions or concerns.
FAN INFORMATION LINE
Guests may call 816.920.9300 Monday through Friday from 8:30am-5:00pm;
Saturdays before home games from 9:00am-1:00pm; and on gamedays, three
hours prior to kickoff through the end of the game for gameday information,
such as gate opening times, accessible seating and other gameday questions. On
gameday guests may call the Parking Hotline at 816.920.4444 three hours prior
to kickoff until one hour after kickoff.
30 | Chiefs A-Z
FAN MAIL
Mail for players and coaches should be addressed to their individual attention
and mailed to One Arrowhead Drive, Kansas City, MO 64129. Please note the
Kansas City Chiefs assume no responsibility for lost or damaged items.
FIRST AID
First aid stations are located at the following locations:
Field Level.............Sections 114 & 132
Upper End Zone......Sections 316 & 339
Upper Side Line......Sections 307 & 329
FOOD
Fans who have special food needs due to medical reasons may call their
Customer Relations Representative (listed on page 3) in advance of the event.
Otherwise, patrons are not allowed to bring food into the stadium.
FUNDRAISING
The Kansas City Chiefs, along with their food service partners at Aramark
and Levy Restaurants, offer a unique fundraising opportunity for nonprofit organizations in the Kansas and Missouri areas. Concession stands at
Arrowhead Stadium are offered to volunteer groups who staff and operate
the stand. In return they receive a percentage of the sales produced in
that location. For more information, please contact Aramark or Levy at the
numbers below:
Aramark (Upper and Lower Level Concession Stands)
Phone: 816.920.9300
Levy Restaurants (Club Level Concession Stands)
Phone: 816.924.4000 or gartley@levyrestaurants.com
Chiefs A-Z | 31
GIFT CARDS
Chiefs gift cards are redeemable at all permanent concession stands,
bars and Chiefs merchandise locations within the stadium. Gift cards are
available for purchase at the Chiefs Team Store at the New Arrowhead,
all area Hy-Vee stores or online at www.giftcardmall.com.
HOURS OF OPERATION
Parking lot gates typically open 3-1/2 hours prior to the start of Chiefs
games, with stadium gates opening 1-1/2 hours prior to the start of
the game. Gate times for premium areas including Club Level, Suites,
Founder’s Club, and Penthouse open 2-1/2 hours prior to Chiefs games.
For more information visit www.kcchiefs.com/tickets/vip-tickets.
LICENSE PLATES (MISSOURI RESIDENTS)
The Chiefs and the Missouri Department of Revenue offer the chance
for Chiefs fans to get their own Chiefs License Plates. All proceeds go
to the Chiefs Children’s Fund. To obtain your plates, contact the Chiefs
Ticket Office at 816.920.9400, email seasontickets@chiefs.nfl.com or go
to www.kcchiefs.com/fan-zone/license-plate.html.
LOST AND FOUND
Lost and found items are taken to our Security Office located at the
southeast corner of the stadium, street level, via the Gate D ramp, or call
816.920.4382 or email eventoperations@chiefs.nfl.com.
LOST CHILDREN/ADULTS
ID bracelets are available for your child at Fans First Booths - Presented
by Sprint or Club Level concierge locations. Any fan looking for a lost
child or adult should visit one of the above locations, contact your nearest
stadium personnel or visit the Security Office, located at the southeast corner
of the stadium, street level, via the Gate D ramp.
32 | Chiefs A-Z
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Since his introduction to Chiefs fans in 1989, KC Wolf has become one of the
most entertaining mascots in professional sports. Whether he’s dancing,
imitating Elvis or performing one of his hilarious routines, audiences
everywhere are guaranteed lots of laughs and smiles. One thing that
sets KC Wolf apart from other mascots is the fact that he is also in high
demand as a humorous and motivational speaker. He brings energy and
enthusiasm when he speaks to audiences of all ages at schools, churches,
businesses, banquets, charity events, parties, conventions or any event
that brings people together for fun and excitement. To book KC Wolf for
your event, please call 816.920.4212 or email dmeers@chiefs.nfl.com or
visit www.kcchiefs.com/cheerleaders/kc-wolf.html.
MEDIA
Media requests should be directed to the Chiefs PR Department. Please
call 816.920.9300 for assistance.
MEDIA GUIDES
Media guides are printed yearly and may be purchased (while quantities
last) for $20.00 (plus S&H) by visiting www.chiefsproshoponline.com or
emailing your Customer Relations Representative listed on page 3.
PARKING
Parking is available on a seasonal basis to Season Ticket Holders with
a limited number of spaces available for purchase on the day of game.
Traffic flows in a counter clockwise direction. To make your entry into
the Truman Sports Complex as seamless as possible it is important to
identify the best route to your parking destination. Please refer to the
map on the back of your parking pass or go to www.kcchiefs.com. On
gameday guests may call the Parking Hotline at 816.920.4444 three hours
prior to kickoff until one hour after kickoff. On non-gameday contact your
Customer Relations Representative listed on page 3.
Chiefs A-Z | 33
Cash Parking - $22.00
RV/Limo/Bus Parking - $60.00
Gold Parking:
Lots E and M, portions of Lots B, C, D, F, G and H. Please refer to the back of
your parking pass for best routes. Gold parking is available for guests with
premium seating.
Red Parking Lots:
Lots B, C, D, F, G, H and J
Cash – Non Reserved Parking:
Lots A, L, N or grass areas throughout the complex.
RV/Bus:
RV/Bus parking is located in the gravel area behind Lot N, grass areas and
limited spaces in Lot A on a first-come, first-served basis (locations on page 52).
PAT-DOWN POLICY
You and your belongings may be searched upon entry to the stadium. By
tendering your ticket and entering the stadium, you consent to such searches
and waive any related claims that you might have against the NFL, the
Kansas City Chiefs, its member clubs, their affiliates and stadium landlord
or their agents. If you elect not to consent to the searches, you will be denied
entry into the stadium.
PREMIUM SEATING
See Hospitality on page 44.
PROHIBITED ITEMS
See items on page 10.
34 | Chiefs A-Z
RADIO BROADCAST
Chiefs games are broadcast locally on 101 The Fox, home of the Chiefs Radio
Network. Additionally, Sports Radio 810 WHB will broadcast the second hour
of the official Chiefs postgame show, live press conferences and other Chiefs
shows during the game.
RECYCLING
There are plastic and aluminum recycling bins in the parking lots and in
locations situated around the outside of the stadium for fans as they enter
events. Recycling bins are also located throughout the concourses.
RED FRIDAY/BACK TO FOOTBALL
Red Friday is an annual Chiefs event, spearheaded by the Red Coaters, to
signify the start of the regular season. In 2010, the Chiefs will celebrate
the 18th Anniversary of Red Friday. Red Friday will be celebrated on Friday,
September 10th with further details to be announced. Please visit us at
www.kcchiefs.com for more information.
The Chiefs in conjunction with the National Football League will launch Back
to Football in July 2010. Back to Football is a program designed to promote
the upcoming football season which will consist of a nationwide school and
business fan participation contest. The program will culminate in the Back to
Football Bash at Arrowhead on September 9th. More details are available at
www.kcchiefs.com.
RE-ENTRY POLICY
Once you exit through the stadium gates, regardless of whether you have a
ticket stub, you are not permitted back into the stadium.
Chiefs A-Z | 35
RESTROOMS
There are men’s and women’s restrooms located on each level of Arrowhead
Stadium; each is an accessible facility. Diaper changing stations are available
in many restrooms with all Family Restrooms providing this convenience.
SECURITY
Police officers and customer relations staff are on duty throughout the New
Arrowhead. Patrons in need of assistance should notify the nearest police
officer/event staff member or go to the nearest Fans First Booth – Presented
by Sprint and concierge locations on the Club Level.
SMOKING POLICY
New smoking areas have been designated in the New Arrowhead.
Smoking is prohibited in the seating bowl and all areas of the stadium
except the designated areas listed below. Guests who smoke will not
miss the game action; TVs are provided in all areas except the Press
stairwells.
Designated smoking areas are:
• At the top of the Field Level End Zone stairs behind sections 110 and 128
• Designated areas at the four corner entry gates on street level only
• Sections of the Upper Sideline Level bars
• Press Level exterior stairwells
Fans who fail to comply with this policy after a warning are subject to
ejection from the stadium and potential revocation of tickets. Please see
stadium level maps (pages 55-57) for exact locations.
SOLICITATIONS/SAMPLING
No person can solicit contributions or distribute literature, such as
pamphlets, information cards, etc., on stadium property or parking
36 | Chiefs A-Z
facilities without obtaining written consent from the Kansas City Chiefs.
Selling or sampling any goods or services in the Truman Sports Complex
around Arrowhead Stadium or in the surrounding area (including parking
lots) without permission is strictly prohibited.
STADIUM TOURS
Be the first to see the New Arrowhead. Walk-up tours for individuals and
group tours by appointment will be starting in September 2010. Guests
will be offered a behind-the-scenes look into the Hall of Honor, Press
Box, Broadcast Booth, Luxury Suites, Playing Field and more.
PUBLIC TOURS: Tickets are sold on a first-come, first-served basis, and are
available for purchase in the Team Store located at the Founders Plaza
on the north side of Arrowhead Stadium. No reservations are required.
Tour rates are $10 per individual. Discount tickets are available for
children 12 years and under, seniors and military.
GROUP TOURS: Tours are available by appointment only for groups of 10
or more. Appointments must be made at least one week in advance and
require a 50% non-refundable deposit.
The Kansas City Chiefs are happy to make accommodations for tour
guests who have disabilities or need special assistance. For more
information on stadium tours, please call 816.920.4540, email us at
tours@goarrowhead.com or you can visit www.goarrowhead.com/tours.
TAILGATE PARTIES
Customized tailgate parties for groups of 20-1,000 are available through
the Group Sales Department for all Chiefs home games and Special
Events. Please call 816.920.4539, email groups@kcchiefs.org or visit
www.kcchiefs.com/tickets/group-tickets.html for more information.
Chiefs A-Z | 37
TAXI CABS
Taxis are available on the east side of the stadium, across from Lot A, on Red
Coat Drive on game day. You can reach Yellow Cab at 816.471.5000.
TEXT MESSAGING
Text messaging is an additional line of communication on gameday to report
fan conduct or stadium issues more clearly and confidentially. Text “CHIEFS”
<space> YOUR LOCATION AND ISSUE TO 69050. Standard SMS rates apply.
Fans can text three hours prior to kickoff, during the game and 30 minutes
postgame.
TICKET RESALE
It is illegal to sell your tickets, regardless of price, inside the confines of the
Truman Sports Complex. To do so on the property is to risk arrest. To sell or
exchange tickets see page 15.
TRAFFIC
The Chiefs provide traffic directors, who are responsible for vehicle and
pedestrian traffic in the streets and intersections on the complex. You will be
directed to the closest available parking lot in accordance with the parking
plan; however, if you are a Gold parking member you will be directed to your
specific lot (your Gold parking pass provides details).
TRAINING CAMP
For the first time in 20 years the Kansas City Chiefs will conduct their Training
Camp in the state of Missouri. Missouri Western State University in St. Joseph
will host the Chiefs in 2010. “We are very excited about bringing training
camp back to the state of Missouri,” Chiefs Chairman Clark Hunt said. “Given
the increased year-round interest in the Chiefs, it was important to our family
to conduct camp closer to our fans in Mid-America.” St. Joseph (pop. 72,000)
is located approximately 55 minutes from downtown Kansas City and is only
38 | Chiefs A-Z
35 minutes north of Kansas City International Airport. Fans should visit us at
www.kcchiefs.com for a complete Training Camp schedule and updates.
TRESPASSING
The Chiefs do not condone trespassing on the Arrowhead Stadium premises.
First-time offenders are given a warning. Second-time offenders are arrested
and charged with trespassing.
VISITING TEAM FANS
Visiting team fans at Arrowhead Stadium should be treated as our guests. If
there is a situation where a visiting team fan is treated unfairly, alert stadium
personnel or Text “CHIEFS” <space> YOUR LOCATION AND ISSUE TO 69050 to
report a problem. They will alert Arrowhead Security and the matter will be
dealt with appropriately.
WATER FOUNTAINS
Water fountains are located throughout the concourses of the stadium.
WEBSITE
The Chiefs official website is www.kcchiefs.com. This is “the” destination for
every member of the Chief’s Kingdom. Not only will fans find unique access,
daily exclusive content and the most in-depth coverage of their favorite team,
but also useful information about upcoming events, job opportunities, team
schedules, stadium policies and much more!
WILL CALL
Tickets purchased for Chiefs games may be picked up at Will Call located on
the North side of the stadium adjacent to the Team Store by the Founder’s
Plaza Gate, beginning 1- 1/2 hours before the game. Photo identification is
required for pick up. Tickets ordered over the phone and through the internet
via Ticketmaster are placed in Will Call for customer pickup. Tickets left by the
participating teams may also be picked up at the above destination.
Chiefs A-Z | 39
FREQUENTLY ASKED QUESTIONS
IS SMOKING PERMITTED IN ARROWHEAD STADIUM?
Smoking is prohibited in the seating bowl and all areas of the stadium
except for the designated areas listed on page 36.
MAY I BRING A BACKPACK INTO THE STADIUM?
Backpacks are not allowed in the stadium. Please see the Prohibited items
section of Policies and Procedures on page 10 for more information.
MAY I BRING A DRAWSTRING BAG INTO THE STADIUM?
Yes, drawstring bags will be allowed into the stadium as long as the bag
remains unattached from the body, no larger then 8 1/2” x 11”x 6”, with
no outside pockets. Please see a full list of allowed items on page 11.
WHERE IS TICKET WILL CALL LOCATED?
Tickets purchased for Chiefs games may be picked up at Will Call located
on the North side of the stadium adjacent to the Team Store by the Founder’s
Plaza Gate, beginning 1-1/2 hours before the game. Photo identification
is required for pick up. Tickets ordered over the phone and through the
internet via Ticketmaster are placed in Will Call for customer pickup.
Tickets left by the participating teams may also be picked up at the
above destination.
WHEN WILL I RECEIVE MY COLLEGIATE TICKETS?
• Iowa State/K-State - Tickets will be mailed in early August
• NWMSU/Pitt State - Tickets will be mailed in September
• KU/MU Border Showdown - Tickets will be mailed in late October
HOW DO I REACH THE CHIEFS TICKET OFFICE?
Phone: 816.920.9400 ext. 1
seasontickets@chiefs.nfl.com
FAQs | 41
HOW DO I UPDATE MY CONTACT INFORMATION?
This can be done by visiting www.mychiefsaccount.com and using your account
number and PIN (see page 17) or by contacting your Customer Relations
Representative listed on page 3.
WHAT TIME DO PARKING AND STADIUM GATES OPEN?
Parking lot gates typically open 3-1/2 hours prior to the start of Chiefs games,
with gates opening 1-1/2 hours prior kickoff. Gate times for premium areas
including Club Level, Suites, Founder’s Club, and Penthouse open 2-1/2 hours
prior to Chiefs games. For more information please visit www.kcchiefs.org/vip.
PREGAME TAILGATE PARTIES
Tailgate options are available through our Group Sales Department. They can
be reached at 816.920.4539 or email groups@kcchiefs.org.
WHAT HAPPENS IF I HAVE AN UNRULY FAN SITTING IN MY AREA?
Alert stadium staff that are located at the top of every section, or contact
security personnel. You can also go to your nearest Fans First Booth – Presented
by Sprint – or concierge locations on Club Level. Text “CHIEFS” <space> YOUR
LOCATION AND ISSUE TO 69050.
MY CUP HOLDER/SEAT IS BROKEN; WHO DO I GET TO FIX IT?
On gameday, contact Stadium Operations at 816.920.4382, Text “CHIEFS”
<space> YOUR LOCATION AND ISSUE TO 69050 or report the problem to a Fans
First Booth - Presented by Sprint or concierge locations on the Club Level. On nongamedays contact your Customer Relations Representative, listed on page 3.
I’M UNABLE TO USE MY TICKETS; DO YOU BUY THEM BACK?
Any game tickets you wish to sell can be offered through our Ticket Exchange
Program or Fans Give Back. See details on pages 15-18.
42 | FAQs
IS RESALE OF TICKETS ON THE PROPERTY ILLEGAL?
It is illegal to sell your tickets, regardless of price, inside the confines of the
Truman Sports Complex. To do so is to risk arrest.
SPECIAL EVENTS
College football has become a rich tradition at the New Arrowhead. 2010
features great rivalries and Big 12 showdowns. Don’t miss any of the
college football action at Arrowhead.
BIG 12 ACTION
Kansas State University vs. Iowa State University
Saturday, September 18, 2010, Kickoff 11:00 AM
FALL CLASSIC IX
Northwest Missouri State vs. Pittsburg State
Saturday, November 13, 2010, Kickoff 2:00 PM
2010
BORDER SHOWDOWN
University of Kansas vs. University of Missouri
Saturday, November 27, 2010, Kickoff 11:30 AM
PURCHASE TICKETS AT WWW.TICKETMASTER.COM OR 800-745-3000
Special Events | 43
HOSPITALITY
SUITES & FIELD BOXES
The New Arrowhead features suites and field boxes with seven modernized
designs to accommodate your individual or corporate needs. Choose your
design for entertaining clients, solidifying existing business relationships,
rewarding associates or enjoying the game in style with your friends
and family. Each design creates a new level of comfort to enhance your
gameday enjoyment. For more information, call 816.920.4839, email
lfeldman@chiefs.nfl.com or visit www.kcchiefs.com/tickets/vip-tickets.
CLUB LEVEL
The New Arrowhead Stadium Club Level seats are ideal for Chiefs fans who
want to see all the action from optimal sightlines and take in a VIP experience
while enjoying the convenience and luxury of the Club Level. The Club Level
features a spacious, fully enclosed, temperature-controlled concourse and
lounges with views of all the tailgating grounds at the New Arrowhead Stadium.
Amenities include private entrances and escalator access, well-appointed
restrooms, a variety of upscale dining options and concierge attendants to
tend to your gameday needs. For more information, call 888.99.CHIEFS or visit
www.kcchiefs.com/tickets/vip-tickets.
44 | Hospitality
FOUNDER’S CLUB
Located inside the stadium on the street level, the Founder’s Club features
an upscale sports bar environment that is both comfortable and private
while boosting the overall action and gameday atmosphere. Home to the
Chiefs Ambassadors on gameday; members will enjoy some of their favorite
former players and hearing their insights on the upcoming game. For more
information, please call 816.920.4501, email mgreen@chiefs.nfl.com or
visit www.kcchiefs.com/tickets/vip-tickets.
PENTHOUSE
Located on the Press Level, the Penthouse is a unique shared-suite
experience for 90 fans. Penthouse members have private access to
the level shared exclusively by the press, coaches and visiting owners.
Amenities of the Penthouse include premium interior seating, highdefinition TVs, in-seat beverage service, as well as inclusive food, beer,
wine and soft drinks. Not only does the Penthouse provide an exclusive
gameday experience with great views, but it also offers a unique setting
for corporate functions and client entertainment throughout the year. For
more information, call 816.920.4839 or email lfeldman@chiefs.nfl.com.
Hospitality | 45
SERVICES FOR FANS WITH SPECIAL NEEDS
ACCESSIBLE PARKING
Parking is available in the front of Lots B, C, D, F, G, H and M. The
appropriate state-issued hang tag or license plate is required and strictly
enforced. If you have a hang tag we ask that you display it in a visible
location to help the parking staff direct you to the designated parking
areas. In addition, the person to whom the disabled tag was issued
must be in the vehicle and may be asked to present a state disabled
registration card. Accessible parking is available for purchase on the
day of game for $22 and is filled on a first-come, first-served basis.
CLOSED-CAPTIONING SCOREBOARDS
Closed-captioned LED boards are found in both end zones and provide
captioning on all announcements made over the public address
system, including calls made by the referees and other in-game
announcements.
DROP-OFF POINTS/SPECIAL ASSISTANCE CARTS
The Chiefs have provided several passenger carts that tour the parking
lots and offer assistance to the stadium gates on a first-come, firstserved basis. Carts are also available at the bus drop off located at the
southeast corner of Kauffman Stadium. Cart assistance begins 2-1/2
hours prior to the game through kickoff. Assistance back to the lots
begins at the start of the third quarter and continues for 30 minutes
after the game concludes. Call 816.920.4382 for assistance.
ELEVATORS
All public elevators at Arrowhead Stadium are available to guests
needing special assistance. There are accessible elevators located on
each side of the stadium.
46 | Services for Fans with Special Needs
ESCALATORS
Escalators to the Club level are located at the Founder’s Plaza and Tower Gates.
RESTROOMS
There are accessible public restrooms (men’s, women’s and family)
conveniently located throughout the stadium.
SERVICE ANIMALS
Service animals are allowed to accompany guests with disabilities into the
stadium area. Information regarding access points and accommodations
can be obtained by contacting Stadium Operations at 816.920.4382 or
email eventoperations@chiefs.nfl.com. All other animals are prohibited.
WHEELCHAIR AVAILABILITY
Non-emergency wheelchair assistance to your stadium seating location is
available at the stadium gates and the bus drop-off. Guests are asked to
supply their own wheelchair if they need one for the duration of the game.
To request assistance, contact the gate supervisor at any entrance or call
816.920.4382 or email eventoperations@chiefs.nfl.com.
WHEELCHAIR SEATING
Wheelchair seating is located on the Field, Club and Horizon levels. Seating
is on raised platforms which meet governmental requirements for access
and enhanced sightlines. In addition to the person needing accessible
seating, an adjacent companion seat is available. Subject to space
availability, up to two additional companion seats may be purchased. To
purchase tickets in these areas, contact the Ticket Office, 816.920.9400 or
email seasontickets@chiefs.nfl.com
Please see the accessibility map on the following page.
Services for Fans with Special Needs | 47
2 0 1 0 ACCESSIBILIT Y
BUS DROP OFF LOCATED ON
THE NORTHEAST CORNER OF LOT M
LOT H
ADA
LOT B
ADA
PL AZA
WEST
PL AZA
EAST
FOUNDERʼS PL AZA GATE
GATE
GATE
C
C
ADA
203
LOT G
ADA
A
B
A
B
ADA
A
A B
ADA
A B
ADA
ADA
A
B
A
ADA
chiefs
chiefs
chiefs
C
B
A
chiefs
GATE G
A
B
C
B
A
B
A
ADA
B A
ADA
1
B A
B A
B A
ADA
B A
ADA
B
212
214
ADA
A
B
GATE C
A
3
4
5
6
221
7
GATE D
SIGNATURE SUITES
TOWER
WEST
ADA
ADA
ADA
2
GATE F
LOT F
ADA
LOT C
ADA
B
ADA
ADA
ADA
HORIZON LEVEL
TOWER
EAST
TOWER GATE
FIELD LEVEL
CLUB LEVEL
ELEVATORS
ESCAL ATORS
SPIRAL RAMS TO FIELD,
CLUB AND UPPER LEVELS
STAIRS TO FIELD LEVEL
BUS DROP OFF
48 | Accessibility Map
UPPER LEVEL NO WHEEELCHAIR SEATING
PRESS LEVEL ACCESSIBLE BY
TOWER GATE ELEVATORS
ALL SUITES AND PRESS AREAS
ARE WHEELCHAIR ACCESSIBLE
LOT D
ADA
The Chiefs Red Coaters are a special group of dedicated fans who support
the team. They are ambassadors to the community and a vital part of the
Chiefs organization.
Members volunteer for Chiefs-related charity and special events throughout
the year and assist Chiefs Season Ticket Holders.
If you are interested in becoming a member of this elite organization,
please call 816.920.4503, email pattid@chiefs.nfl.com or visit us at
www.kcchiefs.com for more information.
The Chiefs Ambassadors are a group of former players living in the Kansas
City area that are committed to helping the community and current
players. They raise money for various charities through fundraising
endeavors.
For more information about the Ambassadors or to request an appearance,
please go to www.kcchiefs.com/community/programs.html.
Red Coaters/Ambassadors | 49
RADIO NETWORK
For the 21st consecutive year, all Chiefs games will be carried in Kansas
City by KCFX Radio/101.1 FM. The Chiefs Fox Football Radio Network,
with KCFX as its anchor, extends throughout a seven-state region that
includes Missouri, Kansas, Iowa, Nebraska, Oklahoma, South Dakota
and Arkansas. KCFX will broadcast all Chiefs preseason, regular season
and playoff games live.
MISSOURI
Bethany
California
Chillicothe
Clinton
Columbia
Jefferson City
Joplin Kansas City
Kirksville
Marshall/
Carrollton
Monett
Osage Beach
Sedalia
Springfield
St. Joseph
Thayer
KAAN 870 AM
KAAN 95.5 FM
KRLL 1420 AM
KULH 105.9 FM
KXEA 104.9 FM
KBBM 100.1 FM
KBBM 100.1 FM
KKOW 860 AM
KCFX 101.1 FM
KRXL 94.5 FM
KMMO 1300 AM
KMMO 102.9 FM
KRMO 990 AM
KRMS 1150 AM
KSDL 92.3 FM
KXUS 97.3 FM
KGMY 1400 AM
KFEQ 680 AM
KSJQ 92.7 FM
KAMS 95.1 FM
NEBRASKA
Falls City
Lincoln
Omaha
KTNC 1230 AM
KFOR 1240 AM
KXSP 590 AM
OKLAHOMA
Bartlesville
KWON 1400 AM
ARKANSAS
Mammoth Spring KAMS 95.1 FM
SOUTH DAKOTA
Yankton
KYNT 1450 AM
50 | Radio Network
KANSAS
Chanute Clay Center
Coffeyville/ Independence Colby
Emporia
Fort Scott
Garden City
Great Bend
Hays
Hutchinson
Iola
Junction City
Manhattan
McPherson
Parsons
Pittsburg
Salina
Topeka/
Lawrence
Wellington/
Winfield
Wichita
IOWA
Atlantic
Des Moines
KKOY 105.5 FM
KCLY 100.9 FM
KGGF 690 AM
KXXX 790 AM
KQLS 100.3 FM
KVOE 101.7 FM
KMDO 1600 AM
KOMB 103.9 FM
KKJQ 97.3 FM
KVGB 104.3 FM
KFIX 96.9 FM
KWBW 1450 AM
KIOL1370 AM
KJCK 1420 AM
KMAN 1350 AM
KNGL 1540 AM
KBBE 96.7 FM
KLKC 1540 AM
KLKC 93.5 FM
KKOW 860 AM
KSKG 99.9 FM
KDVV 100.3 FM
KWME 93.5 FM
KTHR 107.3 FM
KJAN 1220 AM
KWKY 1150 AM
TV NETWORK
KCTV5, the flagship television station of the Chiefs Television Network,
is the largest preseason network in the NFL, reaching five states and 10
total markets.
MISSOURI
Kansas City
Columbia & Jefferson City
Springfield
St. Joseph
KCTV
KMIZ
KSFX
KQTV
KANSAS
Joplin & Pittsburg
Topeka
Wichita & Hutchinson
KODE
WIBW
KWCH
OKLAHOMA
Tulsa
KWBT
IOWA
Des Moines
KCWI
NEBRASKA
Omaha
KMTV
TV Network | 51
52 | Parking Map
Parking Map | 53
ARRO W H E A D S TA D I UM
PLAZA WEST GATE
T IC KE T OF F IC E
(NORTH)
FO UND E RʼS PLAZA GATE
GATE
GATE
(WEST)
(EAST)
1
1
1
3
1
4
GAT E D
GAT E F
TOWER GATE
(SOUTH)
2010 CHIEFS SEATING AREAS
FIELD LEVEL - CLUB 50
FIELD LEVEL - SIDELINE SELECT
FIELD LEVEL - RED ZONE
FIELD LEVEL - TOUCHDOWN ZONE
CLUB LEVEL - SIDELINE SELECT
CLUB LEVEL - RED ZONE
CLUB LEVEL - TOUCHDOWN ZONE
UPPER LEVEL - RED SELECT
UPPER LEVEL - TOUCHDOWN ZONE
UPPER LEVEL - RED RESERVE
UPPER LEVEL - RED VIEW
UPPER LEVEL - COCA-COL A SEATS
54 | Seating Chart
FIELD LEVEL
FOUNDERʼS PL AZA GATE
STAIRS TO
TEAM STORE
GATE
GATE
A
B
A
B
ADA
A
ADA
A B A B
ADA
B
ADA
A
B
A
B
ADA
ADA
chiefs
GATE G
chiefs
C
B
A
A
B
C
GATE C
ADA
B
A
B
A
1
1
1
3 A
1
B
4
ADA
B A
ADA
B A B A B A
ADA
B A
ADA
B
A
GATE D
GATE F
TOWER GATE
FIELD LEVEL CONCESSIONS
FOOD & BEVERAGE
LOCATIONS (BEHIND SEATING SECTION)
BL AZE BURGERS & FRIES
102, 108, 110, 116, 122, 126, 128, 136
COCKTAIL BARS
104, 121, 134
GAROZZOʼS RISTORANTE
108
GATES BAR-B-Q
112, 130
PEACHTREE
128
SLICE PIZZA
106, 125
TAILGATERS HOTDOGS & SNACKS
101, 103, 113, 114, 118, 121, 124, 132, 134
TAQUERIA CANTINA
107, 120, 131
Field Level Map | 55
CLUB LEVEL
FOUNDERʼS PL AZA GATE
NORTH CLUB
GATE
GATE
C
C
ADA
203
chiefs
chiefs
GATE G
1
2
3
4
6
5
7
BROADCAST SUITES
1
212
214
ADA
8
221
ADA
2
3
4
5
6
7
SIGNATURE SUITES
GATE F
TOWER CLUBS
TOWER GATE
CLUB LEVEL CONCESSIONS
FOOD & BEVERAGE
LOCATIONS (BEHIND SEATING SECTION)
ACTION STATIONS
221, 245
BAR
204, 213, 221, 227, 235, 244
BUFFET
203
DESSERTS
245, 227
FL AME GRILL
210, 220, 233, 244
KANSAS CIT Y ST YLE BARBEQUE
215, 238
PRIMO ITALIAN CL ASSICS
204, 228
56 |Club Map
GATE C
ADA
GATE D
UPPER LEVEL: END ZONE, SIDELINE
HORIZON LEVEL
FOUNDERʼS PL AZA GATE
SIDELINE
GATE
chiefs
Z
EO
NN
DE
Z
EO
NN
DE
chiefs
GATE G
GATE
ADA
ADA
GATE F
GATE C
ADA
GATE D
SIDELINE
HORIZON
TOWER GATE
CONCESSIONS
FOOD & BEVERAGE
UPPER LEVEL (BEHIND SEATING SECTION)
BLAZE BURGERS & FRIES
303, 310, 316, 321, 326, 327, 333, 345
COCKTAIL BARS
301, 308, 317, 322, 326, 331, 340
GATES BAR-B-Q
301, 325, 339
SLICE PIZZA
315, 323, 343
TAILGATERS HOTDOGS & SNACKS
305, 309, 320, 328, 332, 338, 345
TAQUERIA CANTINA
303, 322
HORIZON LEVEL (ABOVE SEATING SECTION)
323, 325
321, 327
Upper Level Map | 57
CHIEFS 2010 SCHEDULE
AUGUST
13 FRI
21 SAT
27 FRI
SEPTEMBER
2
THU
13 MON
19 SUN
26 SUN
OCTOBER
3
SUN
10 SUN
17 SUN
24 SUN
31 SUN
NOVEMBER
7
SUN
14 SUN
21 SUN
28 SUN
DECEMBER
5
SUN
12 SUN
19 SUN
26 SUN
JANUARy
2
SUN
PRESEASON
at Atlanta Falcons
at Tampa Bay Buccaneers
PHILADELPHIA EAGLES
7:00 PM
6:30 PM
7:00 PM
GREEN BAy PACKERS
7:00 PM
REGULAR SEASON
SAN DIEGO CHARGERS
9:15 PM *
at Cleveland Browns
NOON
SAN FRANCISCO 49ERS
NOON
-OPEN DATEat Indianapolis Colts
at Houston Texans
JACKSONVILLE JAGUARS
BUFFALO BILLS
KCTV5
KCTV5
KCTV5
KCTV5
ESPN
CBS
FOx
NOON
NOON
NOON
NOON
CBS
CBS
CBS
CBS
at Oakland Raiders
at Denver Broncos
ARIZONA CARDINALS
at Seattle Seahawks
3:15 PM
3:05 PM
NOON #
3:05 PM #
CBS
CBS
FOx
CBS
DENVER BRONCOS
at San Diego Chargers
at St. Louis Rams
TENNESSEE TITANS
NOON #
3:15 PM #
NOON #
NOON #
CBS
CBS
CBS
CBS
NOON #
CBS
OAKLAND RAIDERS
*MONDAy NIGHT FOOTBALL - LOCAL OVER-THE-AIR BROADCAST TBA
# SUBJECT TO FLExIBLE SCHEDULING
ALL TIMES CENTRAL AND SUBJECT TO CHANGE