EmaGEN Brochure - Telrad International

The emaGEN Unified Server embodies a rare combination of the power of a workhorse and the elegance of a thoroughbred. As an
integral subsystem of the IPeX Control Server, the emaGEN delivers true on-board integration* with the UNITe IP platform. The emaGEN's
LAN-engaged design guarantees the highest quality in voice clarity, reliable Linux performance, and unsurpassed flexibility. From call
processing to message management, users enjoy a robust feature collection in an easy-to-administer IP-based architecture.
All port capacities, feature delivery and optional application modules are controlled via software licensing. This
ensures that the emaGEN is virtually obsolescence-proof, resulting in superior investment protection and
made-to-order customization. Translation: emaGEN is the clear choice of discriminating enterprises
the world over.
* emaGEN is available as a stand-alone platform for non-UNITe IP deployments.
Email Integration
emaGEN is fully integrated with Microsoft
Outlook as well as any POP3 email client
application, allowing you to retrieve all your
voice mail and fax messages right from
your PC.
Fax Manager
Faxes are stored in a user’s mailbox to be
accessed either through a GUI or TUI
interface. Using the GUI interface, faxes are
viewed in the user’s email client application.
Alternately, faxes may be accessed via the TUI interface and
manipulated using a touchtone telephone. TUI fax manipulation
includes rerouting to an internal extension number (such as an
in-house fax machine), external number (like a hotel fax number),
or saving the fax for viewing later from the user’s GUI interface in
the office.
Speech Recognition
This sophisticated option provides a caller with the ability to speak the name
or department to be connected to. Speech Recognition also allows a
mailbox user to directly access their mailbox using a “keyword” plus
their name.
automated attendant
speech recognition
email
Fax on Demand provides for faxes to be stored in the emaGEN as
a Fax Library, which provides access to forms, directions, maps, sales
and technical documents, 24 hours a day, by either internal or
external users.
Text-To-Speech
The emaGEN Text-To-Speech (TTS) optional
module enables the user to listen to his email
messages over a telephone connection. The Telrad
Connegy emaGEN extends this sophisticated technology
to all the voice channels in the system, not just a few
isolated ports, as is common in most call processing systems.
emaGEN Unified Server incorporates
Telrad Connegy's innovative Visual
List feature on both the i.Picasso and
Avanti lines of display stations. Users
view the number of each type of
message received: New, Urgent,
Saved, Future Delivery, E-Mail, & Fax.
fax
interactive voice response
text-to-speech
Web-based SMDR
This optional call accounting package helps
control telephone abuse in the workplace.
It can track number dialed, length of call, trunk
used, etc. Predefined reports may be selected
for ease of use with the user just entering sitespecific parameters.
voicemail
Upon selecting a message type from
the Visual List, all messages of the
selected type are viewed, and can be
retrieved in the order of importance
to the user, not necessarily in the order
in which they were received. This unique
degree of personal control greatly
enhances the user's efficiency in dealing
with important matters first.
Call Control
Visual call control gives the user the tools necessary to
manage calls being routed to his station through the
automated attendant function of the emaGEN. The
management of these calls includes viewing the incoming Caller ID, accepting the call, placing the caller
on hold before answering, sending the caller directly to
voice mail, redirecting the caller to another user on the
system, or rerouting the caller to an external telephone
number.
While retrieving messages, all
possible user actions are presented on the i.Picasso and
Avanti GUI displays. This high
degree of tight integration
between the emaGEN Unified
Server and the UNITe IP platform
demonstrates the intuitive interplay between servers, instilling
immediate user confidence and
dramatically reducing training
time.
by Telrad Connegy
The emaGEN Fax option also allows users to send faxes directly from
their desktop. The emaGEN is simply selected as the printer instead of
a regular paper printer. A screen then appears, prompting the user to
enter the telephone number of the destination fax machine.
IVR
Interactive Voice Response (IVR) helps automate routine
transactions using the emaGEN system. Touchtones from
the caller interact with a database to retrieve stored
information. Telrad Connegy works with the end user,
dealer and programmer to ensure the scope of the
project is defined and met.
emaGEN Unified Server
Every day, you are inundated with information from every direction: email, fax, voicemail. emaGEN switches the focus
to your business at hand instead of the business of balancing information overload.
emaGEN is a powerful enterprise solution for Unified Messaging offering integrated voicemail, auto attendant,
interactive voice response and text-to-speech capability.
Today's chaotic environment demands
these innovations in technology.
emaGEN delivers an exceptional palette of both standard features and optional applications that serve to simplify operation without sacrificing
functionality. The on-board integration of the emaGEN makes installation and administration easy, expandable and flexible. As communications
needs evolve, so will emaGEN with a host of new features simply applied with a software upgrade.
The intuitive operation of voicemail and auto attendant applications improves the way in which you process messages and handle your
day-to-day communications. Voicemail and Auto Attendant are an integral part of the powerful enterprise solution that is emaGEN.
Technical Specifications
Automated Attendant
Caller ID Routing
Camp on to Station (Busy/Idle)
Dial by Name/Directory
Direct Access to Mailbox
Greeting Hours
Message Handling
Special Greetings
Standard System Features
Announcer Messages
Call Answer Mode
Class of Service
Dial “0”
Fax Tone Detect
General Delivery Mailbox
Message Waiting Notification
Multilingual Ability
Special Dates Scheduling
System Back-Up
System Day/Night
Tenant Service (999)
Voice Mail Usage Reports
Web-based Administration
Standard Station Features
Auto Copy of Unheard Messages
Automatic Message Purge
Call Record
Call Screen
Call Screen External
Copy or Transfer Message
Date and Time Tag
Distribution Groups
Indexed Messages
Leave a Message
Mailbox (10,000)
Mailbox Scripting
Message Monitor
Message Notification
Personal Greetings
Reply To
Station/Mailbox Toll Restriction
Transcription
Tutorial
Undelete Message
Visual List
Voice Mail Transfer
Voice MSG Key
Message Sending Options
Confidential
Future Delivery
Urgent
Multiple Call Transfer Options
Advance Call Forward Options
Advance Call Transfer
Record Message in User Mailbox
Optional Features
Call Control Client
Fax Capability
IVR Engine
Speech Recognition*
Text-to-Speech
Unified Messaging
Web-based SMDR
* External Server Required
Dealer
Contact Information:
Telrad Connegy, Inc.
10 Executive Boulevard
Farmingdale, NY 11735-4710
Email: sales@telradconnegy.com
Tel: (631) 420-8800
Fax: (631) 420-3938
.
Telrad
Connegy
the art of communication
www.telradconnegy.com
Telrad Connegy, Ltd.
PO Box 488
Rosh Ha'ayin, Israel 48091
Telrad
Connegy
Email: sales@connegy.co.il
Tel: +972-3-915-7800
Fax: +972-3-915-7801
91-MKT-0205/B
the art of communication
Flexible...
Scalable...
The License to Grow.