Instructions for the installation of electronic banking

Instructions for the
installation of electronic banking
software and hardware
(
- ActivClient 6.2)
CONTENT
INTRODUCTION ......................................................................................................................... 1
INSTALLING THE ACTIVCLIENT 6.2 SOFTWARE .................................................................. 2
REQUIRED SOFTWARE AND HARDWARE ...................................................................................... 2
INSTALLING ACTIVCLIENT 6.2 SOFTWARE ................................................................................... 3
UNINSTALLING THE ACTIVCLIENT 6.2 SOFTWARE PACKAGE ......................................................... 6
INSTALLING THE SMART CARD READER ............................................................................. 7
BASIC INSTRUCTIONS FOR OPERATIONS WITH THE ACTIVCLIENT 6.2 SOFTWARE ... 10
CHANGING THE PIN................................................................................................................. 11
UNLOCKING THE LOCKED SMART CARD ..................................................................................... 12
INSTALLING ELECTRONIC BANKING SOFTWARE COMPONENTS .................................. 15
BASIC INSTRUCTIONS FOR THE USE OF BANKA CELJE INTERNET SERVICES ........... 17
ASSISTANCE - INSTALLATION AND USE ...................................................................................... 17
APPENDIX 1: DOWNLOADING THE BANKA CELJE DIGITAL CERTIFICATE .................... 18
QUALIFIED DIGITAL CERTIFICATES ............................................................................................ 18
BANKE CELJE, D.D., DIGITAL CERTIFICATES .............................................................................. 18
COMPONENTS REQUIRED FOR DIGITAL CERTIFICATE DOWNLOAD ............................................... 18
DOWNLOADING A NEW DIGITAL CERTIFICATE ............................................................................. 22
RENEWING A VALID DIGITAL CERTIFICATE ................................................................................. 23
APPENDIX 2: INSTALLING THE FIREFOX BROWSER SOFTWARE MODULE ................... 26
APPENDIX 3: ELECTRONIC SIGNATURE IN MOZILLA AND FIREFOX BROWSERS ........ 30
Introduction
These instructions describe the procedures necessary for setting up electronic banking.
Prior to using the system you need to install the appropriate software for operations with a
smart card or key, additionally drivers for the smart card or smart key reader must also be
installed. Should you be using a smart card or key you got from Banka Celje you must also
install the ActivClient software, ActivCard Gold is also acceptable (Windows 7 or Vista are
not supported). If you are a Microsoft Windows ME / 98 / 95 user, the ActivClient software is
not a suitable choice for your system.
When logging into electronic banking the user is identified with their digital certificate, which
has been issued by Banka Celje or a qualified certifier / issuer of digital certificates. Should
you still not be in possession of a digital certificate and you intend to use a digital certificate
issued by Banka Celje, you can acquire one through the service on the bank's website after
ordering in advance – the procedure is described in detail in ‘‘Appendix 1’‘ to these
instructions.
Due to a more advanced operation of internet services, some cases require the installation of
required components (e.g. the component for electronic payment order signatures, the
component for the acquisition of a digital certificate, ...). The procedures for the installation of
certain components are described in these instructions, in other cases however you should
follow the instructions in the warning pop-up informing you of a missing component.
Assistance and information pertaining to the installation of software is available over the
phone every workday between 8 a.m. and 4 p.m. at the numbers:
- +386 (0)3 422 14 08,
- +386 (0)3 422 14 09,
- +386 (0)3 422 10 79.
Assistance and information is also available through the e-mail address: servis@bankacelje.net.
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Installing the ActivClient 6.2 software
Required software and hardware
Prior to the installation of the ActivClient 6.2 software make sure that your existing software
(operating system) and hardware comply with the minimum requirements as specified below.
Installed software
You should have one of the following operating systems installed on your computer:
•
•
•
•
•
•
Windows 2000 with Service pack 4
Windows XP Professional with Service pack 2 or 3
Windows Server 2003
Windows Server 2008
Windows Vista
Windows 7
•
•
Internet Explorer 5.5 SP2 or newer
Mozilla Firefox or Mozilla
Existing hardware
The hardware below represents the minimum requirements for normal operation using the
ActivClient 6.2 software:
• a minimum of 100 MB of free disk space,
• at least 128MB of memory (with Windows 2000 or Windows XP at least 256MB and
512MB if using Windows 7 or Vista),
• a free USB expansion port,
• a PCMCIA slot should a PCMCIA reader be installed (laptops),
• Pentium II comparable or better processor.
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Installing ActivClient 6.2 software
Administrator rights
In Windows 2000, Windows XP, Windows Vista or Windows 7 environments the installation
of the software is only possible with administrator rights. Should you not have these rights,
turn to the authorised administrator at your company. After installation users from other user
groups are also enabled to use the software.
Installation process
Should you be installing the ActivClient (or ActivCard Gold) software onto an HP laptop
with the ‘‘HP Protect Tools’’ software package already installed, it is necessary you
remove the ‘‘HP Java Card Security’’ subcomponent prior to installation.
!
If you do not do so, the ActivClient will be unable to install and it will also not be
possible to remove the files transferred during the failed installation. You are
also risking the failure of the operating system failure on your computer.
Additional information:
http://www.hp.com, http://www.crea.si/WWW/Pages/PomocInPodpora/FAQ.aspx
Figure 1: Electronic banking installation start-up menu
Click here to
install
ActivClient 6.2
After the installation has been started, either automatically from the installation disk or
manually by double-clicking the Setup.exe file, the installation program first checks whether
Microsoft Installer has already been installed on your computer. If it has not yet been
installed, it installs automatically and setup continues. In some cases it is necessary to
restart the computer (as instructed on screen).
-3-
After a short check of your PC the ActivClient 6.2 welcome window appears:
Figure 2: ActivClient 6.2 installation welcome window
After clicking ‘‘Next’’ the License Agreement window appears:
Figure 3: License Agreement window
Tick the ‘‘I accept the terms in the license agreement’’ option and click ’’Next’’. If you do not
accept the terms of the license agreement installation is cancelled.
-4-
Figure 4: Select setup type
Confirm installation of selected components using the ''Install'' button.
Figure 5: Install ActivClient 6.2
After installation has been concluded you can view the readme.txt file, containing detailed
information on the ActivClient 6.2 software package or simply skip this step (untick the
’’Show the readme file’’) and restart your computer.
-5-
Figure 6: Installation completed
If you had pre-installed the Mozilla Firefox and Mozilla browsers a support package for
smart card operations is also installed for both. When the two browsers are installed after
installation, an additional manual installation of a software module, enabling access to the
digital certificate stored on the smart card, is required. Instructions for the installation of this
module are included in the appendix to these instructions and at http://www.bankacelje.si/navodila_eb.
Uninstalling the ActivClient 6.2 software package
1. Click the Add/Remove Programs icon in the Control Panel. In Windows Vista click the
Programs and Features icon.
2. Look for the ActivClient program in the programmes list and right click the Add/Remove
option or the Change option in WIN2000.
3. In the pop-up window click Remove, then confirm by click Remove again in the following
window. Complete the uninstallation by clicking Finish.
4. Restart computer.
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Installing the smart card reader
To access digital certificates and other information features on the smart card, the PC needs
to be equipped with an appropriate smart card reader and the corresponding drivers. The
ActivClient software is designed to function with most PCSC compatible readers on the
market and if your computer is already equipped with one of these (produced by e.g.
OmniKey, Oberthur, Datakey, Towitoko) adding an additional reader is not required.
Installing ActivIdentity USB Reader v3.0 (and older versions)
Connect the reader after installing the ActivClient 6.2 software. USB readers should only be
connected to the computer after corresponding drivers have been installed. Consult the table
below on the type of driver to be installed. Since October 2007 Banka Celje, d.d., has been
issuing v3.0 readers. Should you pre-own a smart card reader, you need to first ascertain
which reader version you are in possession of. The version is indicated on the underside of
the reader. If you own a smart card reader by a different manufacturer and the drivers for it
have not yet been installed on your computer, install them from the CD that came with the
reader.
Reader Type:
USB reader version 3.0
USB reader version 2.0
USB reader
COM reader
PCMCIA reader
Indication on the underside:
ActivIdentity USB Reader v3.0
ActivIdentity USB Reader v2.0
P/N: ZFG-9800-AB (also AA or AC)
Model: ACTR-01
PCMCIA in large letters
-7-
If you are using the USB v3.0 card reader, select the first option - ‘‘USB reader ver. 3’’ from
the ‘‘Special readers’’ menu on the CD installation screen (should you be using the
Windows 98 or Windows ME operating systems, select USB reader ver. 3 (Win 9x)). If using
a different reader version, select the appropriate driver from the list of drivers.
Figure 11: USB reader installation
Plug the device into a free USB port on your PC. One of
the possible forms with the label used for such a port is
shown on the left.
When the device is turned on, Windows will install the
device drivers automatically. If you are using the Windows
98, 98SE or ME operating system, restart the PC after
switching the device on for the first time. The reader will
only be accessible and operational after you have done
so.
-8-
Installing the PCMCIA reader
The PCMCIA reader is designed to be used with portable laptop computers and is
compatible with the PCMCIA or PCCard standard. It fits into the free PCCard I, II or III slot
and is supported in the Windows 9x, NT 4.0, 2000, XP, Vista or Windows 7 operating
systems. The reader installation is simple as it supports Windows Plug-and-Play.
First install the device driver and then insert the reader
into the PCMCIA slot by holding the metal part sticking
out of the reader structure and place it into the slot. Place
the reader so that the serial number is located on its
underside.
Figure 11: PCMCIA reader installation
-9-
Basic instructions for operations with the ActivClient 6.2
software
Work with the smart card and its content requires certain operations to be completed, such
as:
• changing the PIN,
• unlocking the locked smart card.
Changing or unlocking the PIN can be completed with the application, whose icon is located
on the task bar, next to the clock. Double
clicking it initialises the smart card or smart key
management application.
Should the smart card not have been inserted into the reader at start-up, a warning pops up,
informing you to do so.
Figure 12: Enter PIN window
Figure 12: Smart card Unlock Code display window
- 10 -
!
The number of incorrect PIN entries is limited. Usually the card will automatically lock
after 6 consecutive incorrect PIN entries. Access to the data on the locked card is only
possible after the Unlock Code is entered.
Exceeding the number of incorrect Unlock Code entries will lock the card permanently,
rendering it useless. Therefore, it is important to keep the Unlock Code in a safe place.
Changing the PIN
To increase security it is recommended to change the PIN periodically. Also perform the
procedure below when there is reason to suspect that another person has obtained
information on your PIN and fraudulent use is a possibility. The code change procedure is
simple. The same rules apply to the new PIN as applied at initialisation; length between 4
and 25 characters, numbers and letters may be used. It is recommended not to use caron
characters (č, ž, š), the ‘‘z’’ and ‘‘y’’ characters and others, which are differently allocated in
accordance with keyboard layouts.
The procedure is the following:
1. Insert smart card into reader.
2. Start ActivClient – PIN Change Tool.
3. Enter your PIN, then the new one (as changed), which you should confirm again in
the window below:
Figure 13: Change PIN window
Enter the old PIN into the first box and the new one in boxes two and three. Confirm the
change by clicking ’’Next’’. If no mistakes have been made while entering the new PIN, a
message appears informing you of a successful PIN change.
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Figure 14: Notification of successful PIN change
Unlocking the locked smart card
The smart card locks automatically when the PIN has been entered incorrectly too many
times. Prior to the final PIN entry attempt a warning pops up stating ‘‘LAST ATTEMPT before
the card will lock’’.
Figure 15: Notification of incorrect PIN entry
- 12 -
Figure 20: Last PIN entry attempt notification.
If the card locks, the below message appears:
Figure 21: Smart card locked message
After clicking the OK button a window with data on the smart card does appear, however
certain information is no longer visible. To unlock the card, an Unlock Code is required –
should you not have one, you can apply for it in writing by turning to the electronic banking
technical support service.
When in possession of the code, select Tools from the menu, then select the ‘‘Unlock Card’’
option.
!
One of the options in the Tools menu is also the ‘‘Reset Card ...’’ option. In no event
use that option, as it will result in the loss of all data stored on the smart card and
cause the Unlock Code to change as well!
- 13 -
The window for the entry of the Unlock Code pops up:
Figure 6: Smart card Unlock Code entry window
Enter the Unlock Code and then enter the new PIN twice. The application confirms
successful entry with the following pop-up window:
Figure 22: Smart card successfully unlocked
Access to digital certificates on the smart card is thus enabled. Keep the Unlock Code in a
safe place as it remains the same and may be required in the future.
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Installing electronic banking software components
After the installation of the ActivClient software you also require a digital certificate for full
operation and special components (e.g. ActiveX) for certain electronic banking services when
using the Internet Explorer browser.
To facilitate transparency and installation we have prepared a special application for the
installation of components required for operation.
Figure 23: Component install application start-up
After selecting the option in the menu (Figure 23) an install application opens, allowing you to
select the individual installation steps.
Figure 24: Component install application
- 15 -
Selecting ‘‘Install ActiveX elements’’ installs the electronic signature components, allows for
operations in the collection centre, in electronic form sheets and also installs the components
for the acceptance of digital certificates.
Selecting ‘‘Add sites to trusted sites’’ adds electronic banking internet addresses to trusted
sites. You can view the setting under Internet Options in the Security tab.
Selecting ‘‘Install the Banka Celje, d.d., root digital certificate’’ adds the root digital certificate
to trusted issuers.
Clicking the ‘‘Install’’ button installs the selected options.
!
In case of error when installing the root digital certificate, it may also be installed
manually. Installing the root certificate usually does not significantly influence the
functionality of the services, however with its installation warning messages pertaining
to unknown sites and invalid digital certificates no longer appear.
All of the selected components and settings can also be installed or set manually, however
the process is a bit more complex, as security settings must often be adjusted accordingly as
well.
After you have clicked the ‘‘Verify’’ button, a window pops up displaying the currently
installed ActiveX components.
Figure 25: Installed components display
The ‘‘Remove’’ button uninstalls certain components. These also get uninstalled if they were
installed manually.
Close the application by clicking the ‘‘Close’’ button.
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Basic instructions for the use of Banka Celje internet
services
Once you have installed the ActivClient 6.2 software and the card is operational, you need to
download a digital certificate for it prior to using it for the first time. You received a detailed
description of the procedure together with the card. Download the digital certificate at
http://www.banka-celje.si/cert; instructions are also available (Appendix 1).
If you hold a qualified digital certificate issued to a company and you have already given
notification of the data on the digital certificate for operations with the bank, you may start
logging into the bank’s web services. You can access the following web services at
http://www.banka-celje.si/eb:
•
•
•
•
domestic and international payments
business cooperation
collection centre
electronic form sheets.
When you click the name of the desired service, the page asks you to select the digital
certificate to be used. Once you have confirmed the selection of the digital certificate, you are
required to enter the card’s PIN. Correct entry gives you access to the desired service.
In addition to the Internet Explorer browser you can also use the Mozilla Firefox and
Mozilla. If the browser was installed prior to the installation of ActicClient, the appropriate
software components will install automatically. Other cases require manual installation of a
software module, enabling access to the digital certificate stored on the smart card. .
Instructions for the installation of this module are included in the appendix to these
instructions and at http://www.banka-celje.si/navodila_eb.
Assistance - installation and use
Assistance and information pertaining to procedures employed and the use of services is
available over the phone at the numbers 03 422 14 08, 03 422 10 79 and 03 422 14 09 or at:
servis@banka-celje.net.
- 17 -
Appendix 1: Downloading the Banka Celje digital certificate
To access the Banka Celje electronic banking services you require an adequate digital
certificate issued in the name of the user within your company.
Qualified digital certificates
You can use qualified digital certificates from the following issuers: Halcom-CA
• Pošta®CA
• Sigen-CA
To use a qualified digital certificate you are required to send the proper form sheet on the
identity of the digital certificate to the bank. Halcom-CA attaches such a statement to the
package you receive per post, while you must fill it in by hand when using one of the other
two. You will find more instructions and information on the use of qualified digital certificates
at http://www.banka-celje.si/kvcert.
Banke Celje, d.d., digital certificates
In addition to the qualified digital certificates, you may also use digital certificates issued by
Banka Celje. Such digital certificates can only be used at the Banka Celje website and have
no wider spectrum of use as qualified digital certificates.
The Banka Celje digital certificates are downloaded exclusively to the smart card or the
smart SIM key. The download procedure is identical in both cases.
Using the smart card or the smart SIM key provides the advantage of the digital certificate
being protected against removal from the medium. Also, when replacing the computer or the
operating system a new download is not required. The digital certificate is valid for 2 years
and its’ application must be renewed prior to expiry.
Digital certificates can only be downloaded by using the Internet Explorer web browser, ver.
5.5 or newer.
Components required for digital certificate download
Prior to the first download to a certain computer, appropriate components must be
downloaded, ensuring the digital certificate is recorded to the smart card or key. You are not
required to download these components, if they had already been installed with the use of
the component install application (page 15).
Enter http://www.banka-celje.si/cert into your browser and if you get the message that
components have not been installed, this must be completed before you continue (click on
the link shown). Conversely (components already installed) you may continue with the digital
certificate download or renewal activities.
- 18 -
Figure 1: Installing components
You need to install the Banka Celje root digital certificate in the first step. Clicking the link for
digital certificate installation opens a window requiring you to click the ‘‘Open’’ button.
Click the ‘‘Install certificate’’ button
Figure 2: Installing root digital certificate
- 19 -
This opens the digital certificate import wizard, where you move between individual steps by
using the ‘‘Next’’ button. When presented with the ‘‘Certificate store’’ option select ‘‘Trusted
Certification Root Authorities’’ and click ‘‘Browse’’.
Figure 3: Selecting the appropriate certificate store
In the new pop-up window tick the ‘‘Show physical stores’’ option and find the ‘‘Trusted Root
Certification Authorities’’ folder, then choose ‘‘Local Computer’’. Confirm by clicking on the
‘‘OK’’ button and proceed by clicking ‘‘Next’’.
In
the
second
step
add
the
https://webcert.banka-celje.si website to
trusted sites:
- select ‘‘Tools’’ and then ‘‘Internet
Options’’ from the menu;
- click on the ‘‘Security’’ tab and select
the ‘‘Trusted sites’’ icon;
- click the ‘‘Sites’’ button;
- enter https://webcert.banka-celje.si in
the entry field for trusted sites and click
the ‘‘Add’’ button https://webcert.bankacelje.si;
- if using Windows Vista, untick the
‘‘Enable Protected Mode’’ box;
- confirm entry by clicking the ‘‘OK’’
button.
Figure 4: Adding website to ‘‘Trusted sites’‘
- 20 -
The third step requires you to install components – the adequate ActiveX component is
installed. Click the ‘‘Install components’’ link.
Should you be notified that the installation was unsuccessful and a yellow background
message appears at the top of your screen, click on it and select ‘‘Install ActiveX Control’’.
When the page refreshes, click ‘‘Install components’’ once again.
Figure 5: Unsuccessful component installation
When prompted whether or not you wish to install the components for smart card operations,
click the ‘‘Install’’ button.
Figure 6: Confirming component installation
Upon successful confirmation a message pops up to inform you of successful installation of
the component.
Figure 7: Component installation successful
- 21 -
Once the component is installed, proceed with the download or renewal of the digital
certificate at the http://www.banka-celje.si/cert website.
Figure 8: Download / renew digital certificate
Downloading a new digital certificate
If you have received the notification with the reference number as well as the authorisation
code (the first per e-mail, the second per regular mail), select the ‘‘Download new digital
certificate’’ link. Insert smart card or key, enter both codes and click on the ‘‘Request digital
certificate’’ link.
Figure 9: Enter new digital certificate generation codes
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If in possession of a valid digital certificate, for which you have received notification
instructing you to renew it, select ‘‘Renew existing digital certificate’’.
Smart card verification is initialised and if inserted, you are required to enter the PIN to
access the smart card.
Figure 10: Enter PIN to access smart card
After the correct PIN entry the download process continues with the progress report
displayed on screen. If you are using the Windows 7 or Vista operating system, the
individual steps of the process need to be confirmed – select the ‘‘Yes’’ option.
Once the digital certificate has been downloaded to the smart card or key, you are given
access to electronic banking.
Figure 11: Completed digital certificate download process
Renewing a valid digital certificate
In case you are renewing a still valid digital certificate (you will be notified per regular mail
and e-mail), click the ‘‘Renew existing digital certificate’’ link (Figure 8).
!
If you have missed the digital certificate renewal deadline, you must apply for a new
one – an application for the issue of a new digital certificate must be submitted in
writing.
- 23 -
A window with brief instructions for the download of the digital certificate pops up.
Figure 12: Brief instructions and notes pertaining to the renewal of the digital certificate
If you have not yet inserted the smart card or key, do so now and click ‘‘Next’’.
Figure 13: PIN entry for access to smart card
After the PIN has been entered the smart card or key verification begins and then the
application asks you to choose the digital certificate you intend to renew. Select the adequate
digital certificate and its description pops up.
Figure 14: Confirmation of selected digital certificate renewal
- 24 -
If the digital certificate shown on screen is appropriate, click the ‘‘Renew digital certificate’’
link.
Figure 15: Confirmation of access to digital certificates
After confirmation of access to digital certificates, the generation of the digital certificate
begins. Once you have downloaded the new digital certificate you have the option of deleting
the old digital certificate from the card or key. We recommend that you delete the old digital
certificate, as it may cause problems when you try to access electronic banking otherwise.
Figure 16: Confirmation of old digital certificate deletion
If the download of the digital certificate is successful, a message pops up informing you that
the process has successfully been completed.
Figure 17: Digital certificate renewal completed
You may now use the new digital certificate to log into the electronic banking..
- 25 -
Appendix 2: Installing the Firefox browser software module
The screens used in the figures featured in these instructions may differ from yours
due to the usage of different Firefox versions.
The latest Firefox browser version (also available in Slovene) is 3.6.x. The latest version is
available at: http://www.mozilla.com/firefox/all.
If you already have Firefox Installed on your computer when you are installing ActivClient 6.2
program, then the installation will modify Firefox by itself, and Firefox will be ready to read
the smart cards. If Firefox is installed afterwards, then the easiest way to modify it, is by
going to Add/Remove programs and modify the installation of ActivClient 6.2 program.
If the new modul isn’t added, you have to go to Start and click the Control Pannel, where you
have to find ActivClient 6.2 and click Modify. In the Custom Setup you have to click on Digital
Certificate Services where you choose Firefox and Thunderbird support and choose the “This
feature will be installed on local hard drive”. Then you click Next and allow for the installation
to finish.
Figure 1: Add Firefox support to the installation
- 26 -
In order to check the status of digital certificates and security modules in Firefox, you need to
open menu “Tools” and select the last line “Options”.
Figure 2: Options in Firefox
At the top of the ‘‘Options’’ window click ‘‘Advanced’’, then select the ‘‘Encryption’’ tab
(‘‘Security’’ in older versions) and click on ‘‘Security devices’’ as shown in Figure 3 below.
Figure 3: Loading and deleting security modules
- 27 -
A new window opens, listing all the security modules currently installed in Firefox.
Figure 4: ActivClient module successfully added to module list
If a smart card has been inserted into the reader, select ‘‘Manage certificates’’. After you
enter the PIN, the following window shows the digital certificates contained on the card.
Figure 5: List of certificates contained on the card after successful module installation
- 28 -
The final step prior to using the Firefox browser is the activation of the electronic signature
component, which is described in more detail in Appendix 3 to these Instructions.
Afterwards the browser is prepared for electronic banking use. You log on at the
http://www.banka-celje.si/eb web address by clicking the link to ‘‘Domestic and international
payments’’.
Firefox and 64-bit systems
Firefox is a 32-bit browser and that is the reason why when in combination with 64-bit
versions of Windows Vista or Windows 7 you will need another module for accurate work of
ActivClient in Firefox.
You can add the module by opening Firefox, clicking Tools, where you choose Options (see
figure 2), then you have to select “Advanced”. In Advanced you Click “Encryption” (see figure
3) and “Security devices”. After you click the button Load on the right side (see figure 4), a
window will pop up. In that window you have to write a “Module Name” and find where the
security module file is located by slicking “Browse” button. In this folder C:\Program Files
(x86)\ActivIdentity\ActivClient a file acpkcs211.dll is located. You have to confirm your
choice and with that, the adding of the module is finished.
Figure 6: Adding a modul
The collection centre and electronic form sheets are not supported in this browser, so you
are still required to use the Internet Explorer for access to these services.
- 29 -
Appendix 3: Electronic signature in Mozilla and Firefox
browsers
To sign payment orders an additional browser setting is required.
After logging on to electronic banking at the http://www.banka-celje.si/eb website (‘‘Domestic
and international payments‘‘) the application options appear. Position your mouse over the
‘‘Help‘‘ menu and select ‘‘Components‘‘, then one of the language versions.
Click the word ‘‘TUKAJ‘‘ in the instructions that appear. The appearance of the instructions
on the server is approximately the same as shown below.
Figure 1: E-signature installation in Firefox
- 30 -
After you have clicked the word ‘‘TUKAJ‘‘ another window pops up, where you must tick all
three options, then confirm you selection by clicking the ‘‘OK‘‘ button.
Figure 2: Selecting options prior to confirming the addition of the certificate
After you have completed the above, the browser (Mozilla or Mozilla Firefox) is ready for the
use of electronic banking services.
- 31 -