2013 meeting planner guide

CATERING & CONFERENCE SERVICES
2013 MEETING PLANNER GUIDE
TAKE YOUR MEETINGS TO NEW HEIGHTS…
Located at the base of Blackcomb Mountain, The Fairmont Chateau Whistler continues the tradition of
luxurious mountain resorts begun by Canadian Pacific over a century ago. With ski-in, ski-out access to
Blackcomb Mountain and only minutes from the heart of Whistler Village and the gondola of Whistler
Mountain. The Fairmont Chateau Whistler is the obvious choice for anyone wanting to take full advantage of
Whistler’s year-round wonders.
An unparalleled destination for your group or conference, The Fairmont Chateau Whistler unites business and
pleasure to help your meetings reach their full potential. Whether you are organizing a seminar for 25 or a
conference for 1200, we are committed to exceeding your expectations and making your event a success. Our
award-winning services and facilities include 28,000 square feet of flexible function space, state-of-the-art
audiovisual and multimedia capabilities and inspired West Coast menus. Our attentive staff is here to ensure no
detail is overlooked, so you can focus on what is important – getting down to business.
The information in this guide has been compiled to make your job as easy as possible. This at-your-fingertips
easy reference, from A to Z, will assist you in your planning process.
Please note that all prices are subject to change.
Thank you,
Your Conference Services Team
CATEGORY
PAGE
CATEGORY
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*Click on topic to be taken to the corresponding page*
A
Activity Suppliers ....................................................3
Airports ....................................................................3
Airport Transportation & Driving Directions ...... 3-4
Amenities & Room Deliveries .................................5
Audio Visual Provider .............................................6
B
Banks........................................................................6
Bank Machines (ATM) ............................................6
Banquet Beverage – Brand Names ...................... 6-7
Bear Aware ..............................................................7
Bell Staff ..................................................................8
Bicycle & Ski Storage ..............................................8
Billing/Credit ...........................................................8
Book Sellers .............................................................8
C
Car Displays .............................................................8
Check In/Out Times .................................................9
Child Care ................................................................9
Church Services .......................................................9
Concierge .................................................................9
Credit Cards .............................................................9
Currency Exchange ................................................10
D
Décor Companies ...................................................10
Destination Management Companies ....................10
E
Electrical Information ...................................... 11-12
Emergencies ...........................................................12
Exhibitors ...............................................................13
F
Fairmont President’s Club .....................................14
Furniture Removal .................................................14
Florists....................................................................14
G
Genie Lift ...............................................................15
Golf .................................................................. 15-16
Guest Laundry........................................................16
Guest Rooms ..........................................................16
H
Health Club ...................................................... 17-18
Hospitals ................................................................18
Hotel Dining..................................................... 18-21
Housekeeping .........................................................22
I
Ice Machines ..........................................................22
Internet ...................................................................23
K
Kosher Meals .........................................................23
L
Linen Rental Companies ....................................... 23
Liquor Laws ...........................................................24
Load In/Load Out Procedures ................................24
Lost & Found .........................................................24
M
Meeting Rooms ................................................ 24-25
Mountain Biking ....................................................25
O
Off Site Catering .............................................. 25-31
P
Parking ...................................................................33
Pets .........................................................................33
R
Retail Shops ...........................................................33
S
Security Companies ...............................................33
Shipping & Customs ........................................ 34-35
Skiing & Snowboarding................................... 35-36
SOCAN Fees ..........................................................36
Spa..........................................................................36
T
Taxes ......................................................................37
Telecommunications ..............................................37
W
Weather ..................................................................38
Wheelchair Accessibility .......................................37
ACTIVITY SUPPLIERS
THE ADVENTURE GROUP WHISTLER
Fairmont Chateau Whistler Adventure Desk
604-932-0647
www.tagwhistler.com
BLACKCOMB SNOWMOBILE
Hilton Whistler Resort & Spa Hotel, Lobby Level
604-932-8484
www.blackcombsnowmobile.com
CANADIAN OUTBACK ADVENTURES
1-800-565-875
www.canadianoutback.com
SUPERFLY ZIPLINES
604-932-0647
www.superflyziplines.com
WHISTLER BLACKCOMB
4545 Blackcomb Way, Whistler
604-932-3400
www.whistlerblackcomb.com/events
ZIPTREK ECOTOURS
Located in the Carleton Lodge
604-935-0001
www.ziptrek.com
AIRPORTS
YVR – VANCOUVER INTERNATIONAL AIRPORT
Approximately 2.5 hours to Whistler
www.yvr.ca
PRIVATE AIRPORTS
PEMBERTON (VFR)
25 minutes north of Whistler
Runway length: 3916 feet
Runway width: 100 feet
Surface: Asphalt
Airport Flight Information: 604-894-6919
SQUAMISH (YSE)
45 minutes south of Whistler
Runway length: 2400 feet
Runway width: 75 feet
Surface: Asphalt
AIRPORT TRANSPORTATION & DRIVING DIRECTIONS
BUS SERVICES
PACIFIC COACH LINES – Direct Service from Vancouver Airport to Whistler
1-800-661-1725
www.pacificcoach.com/skylynx
3
AIRPORT TRANSPORTATION & DRIVING DIRECTIONS - CONTINUED
PERIMETER TRANSPORTATION – Direct service from Vancouver Airport to Whistler
1-888-717-6606
www.perimeterbus.com
Please allow 3 hours travel time for all trips
Reservations are required for hotel pick-up and drop-off services.
GREYHOUND COACH LINES – To and from downtown Vancouver only
www.greyhound.ca
Please allow 3 hours travel time.
Reservations are not taken and tickets are purchased from the Greyhound office in the Gate Way building. The
Airport Express connection from Hotel Vancouver departs every 20 minutes.
CHAUFFEURED LIMOUSINE, SEDAN AND VAN SERVICES
WHISTLER LIMOUSINES
1-866-905-7779
www.whistlerlimos.com
VIP WHISTLER
1-866-335-2299
www.vipwhistler.com
TAXI SERVICE – Not recommended for Airport pickup
WHISTLER TAXI
1-800-203-5322
www.whistlertaxi.com
AUTOMOBILE RENTALS
AVIS 1-800-879-2847 (located in Whistler)
www.avis.ca
THRIFTY 1-800-367-2277
www.thrify.com
One way drop-off charges range from $100.00 to
$150.00 and are only available with Avis Rent-a-Car
(604) 932-1236
BUDGET 1-800-268-8900
www.budget.ca
HERTZ 1-800-263-0600
www.hertz.ca
PARKING CHARGES
Hotel self -parking is $35.00 per day
Valet is $39.00 per day
2013 rates, subject to change, applicable taxes apply
4
AIRPORT TRANSPORTATION & DRIVING DIRECTIONS - CONTINUED
DRIVING DIRECTIONS:
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Follow the signs to Grant McConachie Way, Vancouver and city center
Proceed over the Arthur Laing Bridge, Keep right and follow the signs to Granville Street and city center
Go along Granville Street (approximately 8 km), then over the Granville Bridge
Take the Seymour exit off Granville Bridge
Follow Seymour Street 7 blocks to Georgia and turn left (west)
Head west along Georgia Street, approximately 12 blocks to Stanley Park
Go through Stanley Park and onto the Lion's Gate Bridge
As you leave the bridge, follow the signs for West Vancouver
You will find yourself on Marine Drive, at the 1st traffic light turn right onto Taylor Way
At the 2nd traffic light, take the left lane and follow the signs to Horseshoe Bay
At Horseshoe Bay, watch for the exit sign onto Highway 99 North to Squamish and Whistler
Continue north along Highway 99 to Whistler Village.
Once you reach the Whistler Valley, proceed through 6 traffic lights and turn right at the 7th traffic light
onto Lorimer Road
Follow Lorimer Road through the traffic light to the Upper Village, until you reach the 4-way stop sign at
Blackcomb Way
Turn right onto Blackcomb Way
Almost immediately, you will see The Fairmont Chateau Whistler sign at the foot of Chateau Boulevard
(left-hand side)
AMENITIES & ROOM DELIVERIES
Our Conference Services Management Team would be more than happy to assist you in making selections for
your group, as well as customizing special amenities to coincide with theme events or your company logo.
SAMPLES OF AMENITIES INCLUDE:
Chocolate Innukshuk
Market Fresh Strawberries
Artisan Cheese Plate
Seasonal Berries
Whistler Beer Tasting & Nuts
Milk & Cookies
Chocolate Covered Strawberries
Sparkling Water
Bear Paws
Chocolate Bears
Teenager Amenity
Cupcake Duo
All food and beverage amenities are subject to 18% gratuity, $5.50 delivery charge and applicable taxes.
2013 delivery charges for non food and beverage items are as follows:
$2.75 single item
$3.00 multiple item
$2.25 under the door
5
AUDIO VISUAL PROVIDER
PRESENTATION SERVICES AV (PSAV) -In-House Audio Visual Provider
John Rekrut, Director of Event Technology jrekrut@psav.com
604-938-2211
www.ps-av.ca
Encroachment Fees are applicable for use of an outside Audio Visual Company.
BANKS
Banking hours do vary; however, they are generally from 10:00 am - 4:00 pm, Monday through Friday. Some
banks do also offer evening and Saturday service. It is best to verify business hours in advance or upon arrival.
All banks in Whistler have automatic teller machines which can be accessed 24 hours a day using bank cards on
major international banking networks like Cirrus, Plus, Interac and VISA®.
SCOTIA BANK
#12, 2059 Lake Placid Rd
604-966-3230
RBC ROYAL BANK
101-4000 Whistler Way, Whistler
604-938-5800
NORTH SHORE CREDIT UNION
101-4321 Village Stroll Blvd, Whistler
604-982-8000
TD CANADA TRUST
138-4370 Lorimer Rd, Whistler
604-905-5500
*See ‘Currency Exchange’ for Exchange Brokers
BANK MACHINES (ATM)
ATMs are conveniently located in The Fairmont Chateau Whistler Lobby beside the Wildflower Restaurant and
located on our concourse level across from the Adventure Desk.
BANQUET BEVERAGE – BRAND NAMES
HOUSE WINE
Mission Hill, Five Vineyards, Cabernet Merlot, Okanagan Valley, BC
Mission Hill, Five Vineyards, Chardonnay, Okanagan Valley, BC
PREMIUM LIQUOR
Canadian Club Rye
Tanqueray Gin
Bacardi White Rum
Finlandia Vodka
Jack Daniels Bourbon
Cointreau
Noilly Prat Extra Dry Vermouth
Cinzano Red Vermouth
DELUXE LIQUOR
Crown Royal Rye
Tanqueray Gin
Bacardi White Rum
Captain Morgan’s Spiced Rum
Stoli Vodka
Jack Daniels Bourbon
Johnnie Walker Red
Sauza Gold Tequila
Cointreau
Noilly Prat Extra Dry Vermouth
Cinzano Red Vermouth
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LIQUEURS
AVAILABLE UPON REQUEST
Amaretto
Kahlua
Bailey’s
Graham’s Six Grapes Port
Grand Marnier
Hennessey Vs
Johnnie Walker Black
Glenfiddich
BEER
Deluxe Imported: Corona, Heineken
Domestic Premium: Whistler Powder Mountain Lager, Whistler Whisky Jack Pale Ale, Kokanee, Coors Light
Non-Alcoholic:
Odoul’s
BEAR AWARE
Yes it is true! Whistler is in the middle of bear country and home to approximately 100 black bears. Bears are
typically active from mid-March through late fall. You must dispose of your garbage and recycling correctly in
bear-proof bins. Bears have a keen sense of smell and are attracted by food and garbage, even if stored in a
truck or car. Cooking and kitchen smells through open windows and doors, barbecuing, bird feeders, composts,
fruit trees, and dog food will also attract bears. Bears can climb stairs, ropes and trees, enter buildings, and
smash car windows or truck bed cabs to investigate.
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Never feed a bear.
Never approach a bear for any reason.
If you see a bear in your neighborhood, bring your children and pets indoors. It is probably just passing
through.
If you come across a bear while walking,
• Stop.
• Remain calm.
• Never run. A bear can outrun you.
• Back up slowly facing the bear.
• Speak in a normal tone of voice so the bear can identify you and continue to back up.
• If a bear approaches, talk louder and wave your arms or a stick above your head. Escape to a secure
building or car, if possible. Climbing a small tree may be effective, but bears are agile climbers.
BEAR SMART
Whistler is currently working toward becoming a provincially designated bear-smart community. The Get Bear
Smart Society (GBS) is a registered Canadian charity that works hard to ensure people and bears safely and
respectfully coexist wherever their homes and home ranges overlap. The Fairmont Chateau Whistler is a proud
supporter of The Get Bear Smart Society.
www.bearsmart.com
BELL STAFF
Bell Staff are located at the main entrance of the hotel. They will be happy to assist you with porterage, luggage
and ski & golf storage. Bell Staff are available to assist you 24-hours, 7-days per week. Non-food & beverage
amenities are also delivered by our Bell Staff.
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BICYCLE & SKI STORAGE
Complimentary bicycle and ski storage is available in the lower lobby concourse level of the hotel.
MOUNTAIN ADVENTURE CENTER: 604-905-6930
Ski rentals, Ski storage, Lift tickets, Mountain bike rentals, Bike storage, Retail
*Located on the lower concourse level of the hotel
BILLING/CREDIT
Deposits and payments are due based upon the terms outlined in your Letter of Agreement. Please be sure to
advise your Conference Services Manager in advance for any specific instructions on how you would like your
bill organized. We do recommend on-site daily billing review with an accounting representative. The final bill
will be sent to the contact on the original contract unless otherwise stated, please review this address to ensure
proper billing.
Cash payouts may be arranged in advance through your Conference Services Manager. Two (2) weeks notice,
an outline of denominations needed and a pre-paid advance deposit are required.
For hotel credit / direct billing groups are required to provide a minimum of 3 recent hotel references. Inquire
with your Conference Services Manager for a credit application.
BOOK SELLERS
There is a fee of $250.00 + 5% GST for anyone wishing to setup a bookstore stand in the hotel during a
program or event. The location of this setup must be directly outside a meeting room or inside the meeting room
itself.
CAR DISPLAYS IN THE BALLROOM
Vehicle displays in any of our ballrooms are subject to the following conditions:
•
The vehicle(s) must have either a completely full or completely empty tank of gas while displayed
within the ballroom. Gas in liquid form is less flammable then gas in its gaseous form.
•
The vehicle(s) is not permitted to be driven into the ballroom but must be pushed.
•
When the vehicle(s) is pushed into the ballroom, plywood must cover the vehicle(s) path to avoid
damage of the carpet. Also a drop cloth must also be used to avoid damage.
•
Once the vehicle(s) have been placed within the designated area and a drop cloth is beneath the vehicle,
the battery of the vehicle(s) must be disconnected.
•
The process as described above must be duplicated when removing the vehicle(s) from the ballroom.
•
For moving vehicles/large objects through the Macdonald A doors into the Ballroom, the dimensions of
the doors are: 95 inches wide and 9.5 feet high.
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CHECK IN/OUT TIMES
Check-in time is 4:00pm and check-out time is 11:00am.
Express check-out forms are located in the lobby of the hotel. The form can be dropped off at the Front Desk or
the express check out box located in the lobby with the balance of your stay being settled to your credit card on
file. Account balances can be reviewed using the menu screen on your guestroom television.
CHILD CARE
BABYSITTING WHISTLER
604-902-2229, 1-888-906-2229 (Toll Free)
info@babysittingwhistler.com | www.babysittingwhistler.com
CHURCH SERVICES
OUR LADY OF THE MOUNTAIN
CATHOLIC CHURCH
6299 Lorimer Rd, Whistler
604-905 4781
www.whistlercatholicchurch.ca
CHURCH ON THE MOUNTAIN
Sunday afternoon services are held at MY Millennium
Place in Whistler Village
4335 Blackcomb Way, Whistler
604-902-4111
www.churchonthemountain.ca
WHISTLER COMMUNITY CHURCH
WHISTLER VILLAGE CHURCH
Sunday morning services are held at MY Millennium
Place in Whistler Village
4335 Blackcomb Way, Whistler
604-935-8450
www.whistlervillagechurch.com
Evangelical Sunday services in the Myrtle Phillip
Community Centre
6195 Lorimer Rd., Whistler
604-932-3139
www.whistlerchurch.ca
CONCIERGE
Our concierge desk is located in the main lobby of the hotel. They provide assistance with booking activities,
restaurant reservations, child-care, transportation, rentals, golf and ski lift tickets.
Contact our Concierge Team directly at 604-938-2006.
CREDIT CARDS
The Fairmont Chateau Whistler accepts American Express, Master Card, Visa, Diners Club, JCB and Discover
for your convenience.
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CURRENCY EXCHANGE
Canadian currency is comprised of dollars and cents. International currency exchange services are available at
the Vancouver International Airport, the Douglas and Peace Arch Border Crossings and throughout Whistler
Village; however, US currency is accepted at most places in British Columbia. Financial institutions and foreign
exchange outlets usually offer the most favorable exchange rate. Currency exchange is available at the
following locations:
THE FAIRMONT CHATEAU WHISTLER
Front Desk
The Front Desk has a limited supply of any current
and will vary daily.
CUSTOM HOUSE GLOBAL FOREIGN
EXCHANGE
12-4154 Village Green, Whistler
604-938-6658
MONEY MART
21-4314 Main St., Whistler
604-932-1620
DÉCOR COMPANIES
ART OF THE PARTY
604-451-0700
www.artoftheparty.ca
BLD DÉCOR & SCENERY
604-437-7677
www.blddecorscenery.com
UPRIGHT DÉCOR
604-878-1955
www.uprightdecor.com
MOUNTAIN BLOOMS EVENT DÉCOR
604-938-2564
www.whistlerweddingplanners.com
DMC’S – DESTINATION MANAGEMENT COMPANIES
PACIFIC DESTINATION SERVICES
#100 - 1450 Creekside Drive
Vancouver, BC V6J 5B3
604-685-2205
www.pacificdestinations.com
CANTRAV SERVICES INC
#201- 1010 Alpha Lake Road
Whistler, BC V0N 1B1
604-938-1992
www.cantrav.com
RARE INDIGO
#201-788 Beatty Street
Vancouver, BC V6B 2M1
604-732-6644
www.rareindigo.com
OVATION CANADA
Suite 400, 510 West Hasting Street
Vancouver, BC V6B 1L8
604-687-0700
www.ovationdmc.com
MAXIMUM WEST DESTINATIONS INC.
1080 Mainland Street, Suite 215
Vancouver, BC VGB 2T4
604-899-1070
www.maximumwest.com
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ELECTRICAL INFORMATION
Available electrical panels for ballrooms: all panels are 120v/208v
PANEL CONTAINING (Quantity x Item)
#1
only receptacles on 20 amp breakers
#2
a stove range type receptacle (50 amp)
6 split receptacles (15 amp), 1 possible 30 amp hook
up
a 30 amp 250 volt twist lock
a 20 amp 125/250 volt L 14-20 receptacle
a 20 amp 250 volt twist lock, 9 split receptacles at 15
amps
#3
#4
a 30 amp dryer type receptacle
7 split receptacles at 15 amp
#5
10 split receptacles at 15 amps
The above panels connect to the hubbel ports either inside or outside of our ballrooms.
MACDONALD BALLROOM
2 – CAM LOCK
CONNECTIONS
200 amp 3 phase
120v/208v
6 – HUBBEL PORT
CONNECTIONS
(Power Drop)
70 amp 3 phase
120v/208v
TYPE: grouse-hinds 31016 series
LOCATION: in Macdonald A+B back hallway and Macdonald D+E back
hallway
NOTE: neutral and ground are reversed as per show industry requirements in
only one of the two locations.
TYPE: pin + sleeve 5-pin, 5 wire locking
LOCATION: ports A-E in wall between Macdonald and back hallway. Port W is
near windows in Macdonald A
NOTE: there are numerous 15, 20 and 30 amp located throughout the ballroom.
EMPRESS BALLROOM
1 – HUBBEL PORT
CONNECTION
(Power Drop)
TYPE: pin + sleeve 5-pin, 5 wire locking
100 amp 3 phase
120v/208v
NOTE: there are numerous 15, 20 and 30 amp located throughout the ballroom.
LOCATION: in air wall closet for Empress A
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FRONTENAC BALLROOM
6 – HUBBEL PORT
CONNECTIONS
(Power Drop)
TYPE: pin + sleeve 5-pin, 5 wire locking
70 amp 3 phase
120v/208v
BREAKER LOCATION: in electrical room beside staff entrance
LOCATION: 3 in the walls 3 in the floor
NOTE: there are numerous 15, 20 and 30 amp located throughout the ballroom.
POWER
Power Drop (Up to 70 Amps) total of 5
$175 / day
Power Drop (Up to 200 Amps) total of 2
$275 / day
EXTERNAL AV COMPANY USING POWER
Small Meeting Rooms or Empress Ballroom
$150 / day per room/ ballroom section
MacDonald & Frontenac Ballrooms
$250 / day per ballroom section
EMERGENCIES
Dial ‘5’ – If you dial ‘5’ on any house phone or guest room phone you will bypass all calls and speak to Royal
Service without delay. This number is an unrestricted emergency line, our Emergency Response Team is
notified immediately and there is always an Occupational First Aid Attendant on the floor at all times.
FIRE PROCEDURES
The Fairmont Chateau Whistler is equipped with the latest in fire detection and communication. When the
alarm sounds, the elevators will descend immediately to the lobby and remain there until the alarm is cleared.
In the event of an emergency, the hotel will communicate with all guests by announcing the status of the alarm
via the public address system.
SECURITY SERVICES
The Fairmont Chateau Whistler has an Occupational First Aid Attendant on duty 24 hours a day. The first aid
attendants can attend to minor injuries; illness should be treated by medical professionals.
The First Aid Team is equipped with:
• Automated External Defibrillators (Medtronic Physio-Control Lifepak Defibrillator)
• Emergency Oxygen Units
• Paramedic Grade Emergency Medical Kits
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EXHIBITORS
EXHIBITOR REQUIREMENT ORDER FORM
CONFERENCE/ EVENT NAME:
DATES:
BOOTH # :
EXHIBITOR/ COMPANY NAME:
CONTACT NAME:
PHONE:
EMAIL:
BILLING ADDRESS:
TELCOM & POWER
SERVICE
QUANTITY
DAILY RATE
DAYS REQUIRED
High Speed Wired Internet (ADSL)
x
$200.00
x
Wireless Internet
x
$14.95
x
DID Phone Line with Phone
x
$100.00
x
Power Drop (up to 70 amps)
x
$175.00
x
$275.00
x
Power Drop (up to 200 amps)
Available in the Macdonald Ballroom Only
x
SHIPPING
TOTAL
Courier/ Broker boxes shipped by:
Quantity of Boxes Shipped
Drayage of $5 per box applicable. Storage for boxes
or equipment is not available pre or post event.
x
$5.00
Will your Courier/ Broker be picking your boxes up?
Date:
Do you have any additional requirements?
Time:
Subtotal
HST (12%)
Grand Total
CREDIT CARD INFORMATION
CARD TYPE
CARD NUMBER
NAME ON CARD
EXPIRY DATE
CARDHOLDER SIGNATURE
Exhibitors are responsible for ensuring that all conference materials are properly packaged and clearly marked with shipping
instructions. Any materials being shipped from the hotel must go through the Business Center and additional charges will apply.
Please contact your Conference Services Contact for more information.
Fax completed forms to the attention of Conference Services at 604 938 2020
ALL ORDERS MUST BE ACCOMPANIED BY PAYMENT.
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FAIRMONT PRESIDENT’S CLUB
Fairmont President's Club is a recognition program designed around your passions and what is important to
you. As a member, you will discover a world of benefits and privileges that provide convenience when you
travel and access to exclusive offerings and experiences. We recognize the importance that your passions and
travel preferences play in ensuring an enhanced personalized travel experience with us. Your membership
allows you exclusive access to many special events, experiences and opportunities that will leave you with
memories to cherish for a lifetime.
Membership in Fairmont President's Club is complimentary, and signifies your importance to us.
We are committed to delivering exemplary service and recognizing what matters to you most every time you
stay with us at any of our properties with express check-in and continues throughout your stay with
complimentary high-speed internet access (excludes access through On Command TV service), free local calls,
500 airline miles per stay on qualifying rates, complimentary daily newspaper and much more.
At the heart of Fairmont President's Club are your passions....and our desire to make them real.
It only takes 10 stays or 30 nights to move you to Platinum status - faster than all other hotel loyalty programs.
As a Platinum member you can enjoy even more exclusive benefits, including room and suite upgrades, a
complimentary night, access to Willow Stream Spas at Fairmont locations, 1000 bonus airline miles per stay,
$100 USD dining credit and more. Your status as a member of Fairmont President's Club gives you assurance
that you will always receive consistent and exemplary service.
Take a moment and tell us what you are most passionate about. Join Fairmont President's Club to receive
personalized benefits, privileges and savings to suit your passions and lifestyle. Mingle with literary icons,
musical artists and sports legends. Stay active and balanced during your travels with Fairmont Fit and enjoy
savings at Willow Stream Spas or Fairmont Stores.
To register go to www.fairmont.com/fpc
FURNITURE REMOVAL
A flat fee will be added to any furniture removal in a guest room, please see below:
Bed Removal -$200.00
Entire Room - $600.00
FLORISTS
SENKA FLORIST
7021 Nesters Road, Whistler, BC V0N 1B7
604-932-3301
www.senkaflorist.com
ELENI FLORAL DESIGN & DÉCOR
#1-1208 Alpha Lake Road, Whistler, BC V0N 1B1
604-902-0775
www.elenifloral.com
FLOWERS & COMPANY
# 102C-6359 198th Street, Langley, BC V2Y 2E3
604-530-2722
www.flowersncompany.com
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GENIE LIFT (Scissor Lift)
A Genie Lift is available for use at a rate of $105 per day. The Genie Lift is 5 feet long by 3.5 feet wide.
GOLF
THE FAIRMONT CHATEAU WHISTLER GOLF CLUB
www.fairmontgolf.com/whistler
Designer: Robert Trent Jones Jr.
Holes: 18
Course par: 72
Length: 6635 yards
Average Length of Round: 4:16
Season: May – October
GENERAL INFORMATION
Whistler and The Fairmont Chateau Whistler Golf Club have become one of the premier golf destinations in
Canada. Designed by Robert Trent Jones Jr. and opened in 1993, the par 72, 18-hole course offers a golf
opportunity unmatched in the region.
Carved out of the slopes of the Coast Mountain range in British Columbia, this stunning Whistler course allows
nature to dictate the path without constraints of commercial influence. Traversing creeks, ponds, stands of
ancient Douglas fir and granite rock, elevation changes of more than 400 feet overall create an impressive golf
opportunity.
GROUP TOURNAMENT SERVICES
Whether you are part of a foursome or coordinating a large shotgun tournament, The Fairmont Chateau
Whistler Golf Club's professional team will ensure your day is one to remember. For information, contact
our Jennifer Brophy, Golf Course Sales Manager at 604-938-2097 or email at Jennifer.Brophy@fairmont.com.
ON SITE FACILITIES
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•
•
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Full food & beverage services - licensed premises, beverage cart and the Bear House halfway house
Golf Shop
Warm up facilities with putting and chipping greens
Color GPS Satellite system on every cart
PRACTICE & LEARNING CENTRE
The Fairmont Chateau Whistler Practice & Learning Centre is one of Canada's most scenic practice facilities.
This double-ended, 350-yard long facility features:
• Short Game area features a 10,000 square foot putting green, practice bunkers, and chipping and
pitching area
• Combination grass and artificial turf teeing areas
• Kiosk Building offers washrooms and retail area at the public end of the Practice Facility
• David Leadbetter Academy features two indoor video classroom bays
• Use of the Practice Facility is included in all green fees.
For non-golfing guests, the all-day rate for the Practice Facility is $10.00.
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GOLF - CONTINUED
DAVID LEADBETTER ACADEMY
David Leadbetter Enterprises, known for having the world's premier golf academies, has opened Canada's first
and only David Leadbetter Golf Academy at The Fairmont Chateau Whistler Golf Club.
The David Leadbetter Golf Academy features the very best in instructional teaching methods and
products, including:
• The latest computer and swing analysis technology
• Full service clubhouse
• Practice fairway
• Target greens
• Extensive short game area
For more information on the David Leadbetter Golf Academy at The Fairmont Chateau Whistler Golf Club and
to reserve instructional sessions, call 1-888-633-5323.
GUEST LAUNDRY
Coin operated washing machines and dryers are located on floors 3-8, opposite rooms ending in “48”. The cost
for the washing machines and dryers is $2.00 per load with coins available from the Front Desk. We also offer
Tide detergent and Bounce Sheets at $1.00 per box.
DRY CLEANING
• Items picked up before 9:00 a.m. will be returned the same day at 6:00 p.m.
• Items received after 9:00 a.m. will be returned the following evening.
• Service is not available on Sundays and holidays.
• Please complete the laundry form and place your clothes in the laundry bag provided in your guestroom.
• Please dial Royal Service at extension "0" for pick up or inquiries.
GUEST ROOMS
Nestled at the base of Blackcomb Mountain, The Fairmont Chateau Whistler features 550 tastefully designed
rooms with spectacular mountain or village views.
For more detailed information visit, www.fairmont.com/whistler/Accommodations
FAIRMONT GOLD
The Fairmont Gold experience at The Fairmont Chateau Whistler is designed to offer the discriminating leisure
and business traveler added amenities and personalized attention. Fairmont Gold provides a private check-in
and checkout (8th floor), a private concierge service, and a beautiful Fairmont Gold Lounge.
Furnished in an elegant alpine decor, the lounge offers Fairmont Gold guests a daily complimentary deluxe
continental breakfast, post-ski appetizers and an honor bar. Relax in front of the fireplace on comfortable sofas
and easy chairs, with daily newspaper and magazine selections.
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HEALTH CLUB
Energize your body after a day of meetings in our Eucalyptus Steam Room while early risers can get a
boost with a quick cardio workout. Using state of the art exercise equipment, The Fairmont Chateau Whistler
encourages guests who choose a healthy lifestyle to take advantage of the Health Club.
Daily Hours of Operation: 5:30 a.m. – 11:00 p.m.
Access to the Health Club is complimentary for all hotel guests.
FACILITY OVERVIEW
• Outdoor 60 ft. heated lap pool with
underwater music
• Outdoor heated swimming pool
• Four whirlpools - one indoor, three outdoor
• Fitness center and weight room
Fitness Center
• Three Technogym treadmills
• Two Precor Stairclimbers
• Two Technogym upright bikes
• Two Technogym spin bikes
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Dry sauna
Two eucalyptus steam rooms
Men’s and women’s change rooms
Three outdoor Plexipave surface tennis courts
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Two Precor recumbent bikes
One Concept II rowing ergomenter
Two Precor elliptical cross-trainers
Weight Room
• Eight Cybex weight stations
• Selection of free weights up to 65 pounds
• A certified personal trainer may be booked through the Health Club
Pools
Main Pool dimensions:
Depth:
Temperature year round:
16m/40ft length x 8m/20ft wide with a small indoor section
Deep end 5ft / shallow end 3.5ft.
30C/86F.
Lap Pool dimensions:
Depth:
Temperature year round:
18m/58ft length x 6m/14ft wide (2 lanes)
Deep end 5ft / shallow end 3.5ft.
28C/82F.
The four hot tubs, one indoor and three outdoor, are heated to 40C/104F year round.
Tennis Courts
Lessons and camps are available with certified tennis professionals; please contact the Health Club to book
courts and/or lessons.
Aquatic Fitness
Quattro Aquatic Fitness offers Vertical Water Training Sessions, using the Charlene Kopansky Method to
strengthen the muscles and core with little or no impact on the joints.
For more information on The Fairmont Chateau Whistler Health Club’s programs, please visit,
www.fairmont.com/whistler/GuestServices/spa/
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HOSPITALS AND CLINICS
Whistler Medical Clinic located in Whistler Village is fully equipped to handle the majority of medical needs.
Squamish General Hospital, 55 km south of Whistler, is the closest hospital to Whistler.
SQUAMISH GENERAL HOSPITAL
38140 Behrner Drive, Squamish, BC
604-892-5211
WHISTLER MEDICAL CLINIC
4380 Lorimer Road, Whistler, BC
604-932-4911
NORTHLANDS MEDICAL CLINIC
101 – 4359 Main Street, Whistler
604-932-8362
COAST MEDICAL CLINIC
110-4350 Lorimer Road., Whistler
604-905-5130
TOWN PLAZA MEDICAL CLINIC
40-4314 Main St., Whistler
604-905-7089
HOTEL DINING
IN-ROOM DINING
A world of culinary delights is just a phone call away. Tempt yourself with The Fairmont Chateau Whistler's
culinary In Room Dining offerings, available throughout the day and evening.
Choose from menus selections including: Breakfast, All Day Dining, Dinner Menu, Kid's Menu, International
Wine and Cocktail’s and our unique Pets Menu.
THE MALLARD LOUNGE AND TERRACE
At the end of the day, there is no better place to unwind than fireside in The Mallard Lounge or on the Mallard
Terrace. One of Whistler's most popular destinations for martinis and scotches - voted Whistler’s Best - The
Mallard features sensational views of Whistler Mountain.
For upper Whistler Village night life, The Mallard Lounge serves up the finest Canadian and West Coast food,
signature cocktails, alpine warmers and classic nightclub live entertainment seasonally. Enjoy the casual,
friendly ambiance around the fireplace or lounging on the rich leather sofas in the Spirit Room.
Conveniently located within arms' reach of the Lounge on the Mallard Terrace, two roaring fire pits nestle
beside the slopes of Blackcomb Mountain.
Hours of Operation
Food Service 11:30 a.m. to 11:00 p.m.
Cocktail Service 11:00 a.m. to 1:00 a.m.
Sundays
11:00 a.m. to 12:00 a.m.
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TEA AT THE FAIRMONT Globally Inspired - Timeless by Tradition
Set in the comfort of the Mallard Lounge, a new afternoon-tea tradition awaits. Relaxed and inviting, this alpine
tea of delightful petite fours, dainty finger sandwiches, and Victorian scones with Devonshire cream and
strawberry preserves transcends time, cultures and, most of all, your expectations.
Hours of Operation: Available seasonally in The Mallard Lounge, 2:00 p.m. - 4:00 p.m.
THE WILDFLOWER
A warm, inviting ambiance is signature of The Wildflower's casual resort setting. Picturesque windows frame
the magnificent vistas of Whistler’s mountain slopes in this warm and relaxed restaurant.
Sample a tantalizing showcase of locally inspired dishes and innovative classics for breakfast, dinner or Holiday
Sunday Brunches. Extensive `by the glass' wine selections, a noteworthy variety of regional beer and signature
cocktails are ideal for relaxed vacation dinners in Whistler.
During Whistler's warm, summer months, enjoy alfresco dining on The Wildflower's garden patio.
Hours of Operation
Breakfast: 7:00 a.m. to 10:30 a.m.
Dinner: 6:00 p.m. to 9:00 p.m.
THE GRILL ROOM Wine Spectator's – “Best Of Award of Excellence”
The Grill Room's signature stone fireplace and rich cherry wood wine cabinets create a soft and welcoming
ambience for exceptional regional cuisine paired with the finest wines of British Columbia. It is in The Grill
Room, one of Whistler's newest restaurant destinations for chops, steak and seafood that Executive Chef
Vincent Stufano showcases his fifteen years of culinary experience at The Fairmont Chateau Whistler resort
hotel.
The Grill Room menu highlights dishes that integrate regional ingredients with seasonal influences such as
Canadian AAA Prime beef, Ocean Wise seafood and organic produce grown by our local farmers.
With warm, inviting service, table side appetizers and the occasional bottle of sparkling wine being sabered,
The Grill Room is the perfect Whistler restaurant location for a night out with friends or a romantic dinner for
two in Whistler.
The Grill Room's Wine List won a silver medal in Vancouver International Wine Festival in March 2013.
THE PRIVATE DINING ROOM
The Grill Room’s intimate private dining room with floor to ceiling windows showcases beautiful views of
Whistler Mountain. It can accommodate up to 18 guests in style and sophistication.
Hours of Operation
Open nightly, 6:00 p.m. to 9:00 p.m. and is located directly adjacent The Wildflower Restaurant.
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PORTOBELLO MARKET & FRESH BAKERY
Follow the captivating aromas of freshly baked bread, rich fragrant coffees and mouth-watering treats to
Portobello Market & Fresh Bakery. Located in the lower lobby of The Fairmont Chateau Whistler resort hotel
at the base of Blackcomb Mountain, Portobello's hip, casual setting serves up a fresh & fabulous deli-style
Whistler menu.
Featuring a market atmosphere, bakery, made to order fare and specialty coffee bar, Portobello's energetic and
interactive environment in Whistler resort is perfect any time of the day. Selections include: Whistler's best
pizza, Made-to-order sandwiches, freshly baked doughnuts and pastries, homemade soups, Belgian hot
chocolate menu and soft ice cream.
Hours of Operation: Every day from 7:00 a.m. to 2:00 p.m.
THE CHALET
The Chalet is open from mid-December through mid-March.
A crackling log fire, warm hospitality and a hearty three-course fondue dinner set the stage for a unique dining
experience at The Chalet at The Fairmont Chateau Whistler. Hosted in the summertime home of the Chateau
Whistler Golf Clubhouse, The Chalet offers an intimate winter fondue menu and optional horse-drawn sleigh
ride.
The fondue menu includes cheese fondue with vegetables, followed by Fondue Chinoise (broth based) served
with beef tenderloin, prawns and salmon. And the perfect complement to finish off dinner - a decadent
chocolate fondue.
A unique addition to your evening...
Horsedrawn sleigh rides are also available at The Chalet and can be combined with your Whistler fondue dinner
Hours of Operation: Open seasonally from 5:30 pm – 9:00 pm
THE CLUBHOUSE
A memorable day of golf deserves an equally endearing finale. Enjoy relaxed dining on the outdoor patio
overlooking one of British Columbia’s most scenic golf courses.
Hours of Operation: Vary throughout the year.
For more information on Fairmont Chateau Whistler dining options visit:
www.fairmont.com/whistler/GuestServices/Restaurants/
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HOUSEKEEPING
Guestroom linens and towels are refreshed every three days, as a part of Fairmont Hotels & Resorts
commitment to our Environmental Green Partnership. Housekeeping services for linen refresh are available
daily upon request.
HOUSEKEEPING AMENITIES
The following items are available through our Housekeeping Department.
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Adaptors
Bath Robes
Bed Boards
Blankets
Curling Irons
Deodorant
Diaper Pails
Dog Baskets
Feminine Hygiene products
Foam Duvets/Pillows
Hairspray
Handicap Bench
High Chair
Hot Water Bottles
Humidifiers
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Ionizer Machine
Iron & Boards
Microwave
Play-pens
Refrigerator
Razors / Shaving Cream
Rollaway Beds
Sewing Kit
Slippers
Toothbrush/paste
Vases
Portable TV/VCR - $20.00 per night
CD Player - $15.00 per night
DVD Player - $35.00 per night
TURNDOWN SERVICES
Turndown service for Fairmont Gold guests, Platinum President's Club members is a standard service. Evening
service is available from 5:00 p.m. to 9:30 p.m. upon request.
ICE MACHINES
Soft drink machines and complimentary ice machines are located on each floor opposite rooms ending in “23”
and beside rooms ending in “56” with the following exceptions: 8th Floor, machines are located by 823, 9th and
10th floors across from room 948 and room 1048. Touch "In Room Dining" or extension "2460" to have ice
delivered for a nominal fee.
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INTERNET
We have the following Internet options available for your use. Please note if your group has detailed technical
requirements please discuss the specifications with your Conference Services Manager.
GUEST ROOM:
Wireless/ADSL
Complimentary for all Fairmont President’s Club members
$15.70 per day if you are not yet a Fairmont President Club member
CONFERENCE WING
Wireless
Complimentary for all Fairmont President’s Club members
$15.70 per day for non Fairmont President’s Club members
ADSL
$200 per ADSL line per day
INTERNET WORKSTATIONS - located in the hallway beside The Wildflower Restaurant
High speed
$0.49 per minute (billed to the second). Credit card or ‘Work Station Access Card’ required may be
purchased from Front Desk in $5 or $10 denominations.
INTERNET SUPPORT
Fairmont Help Desk support at 1-888-240-3736
KOSHER MEALS
Kosher meals cannot be produced within the hotel, however, there are several reputable Kosher Caterers in
Vancouver that will deliver to the Whistler area. Please speak with your Conference Services Manager for
more information.
NAVA KOSHER CUISINE
604-676-7632
http://navacreative.ca/
catering@navacreative.com
LINEN RENTAL COMPANIES
LONSDALE EVENTS
604-986-561
www.lonsdaleevents.com
RENTAL NETWORK
604-892-8200
www.rentalnetwork.ca
PEDERSEN RENTALS
604-324-7368
www.pedersens.com
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LIQUOR LAWS
Minimum age for alcohol, beer and wine consumption in British Columbia is 19 years old. Liquor, beer and
wine are sold in government operated liquor stores, one in the Village and one in Market Square. There is also a
Cold Beer & Wine Store located near The Fairmont Chateau in the Upper Village.
Liquor cannot be consumed unless in a licensed area or private area. Drinking is prohibited in ‘public spaces’
in Whistler Resort (i.e Village Stroll, Village Square).
LOAD IN/LOAD OUT PROCEDURES
All load-in and out schedules must be approved by your Conference Services Manager.
OPTIONS
1. Loading Dock
2. Macdonald A Patio
Measurements: Unloading Height at Dock - 40”
Trucks and containers may only be parked temporarily in the loading dock area or Macdonald A patio area and
must be removed as soon as they are emptied.
Equipment cannot be stored in the hotel service corridor. Storage needs are to be addressed prior to the load in
with your Conference Services Manager.
LOST AND FOUND
For any lost and found items please call ext. 2405.
MEETING ROOMS
Outstanding service and world-class facilities flow seamlessly together at The Fairmont Chateau Whistler - an
unparalleled destination for planners with a defined meeting agenda. Featuring magnificent mountain scenery
and, delegates will be enthralled and inspired by all the hotel has to offer. The hotel offers a variety of flexible
function rooms that can accommodate programs between 10 and 1400 delegates.
For more information visit, www.fairmontmeetings.com/whistler/meetings.html
PODIUMS - available for use in any meeting room.
Quantity
Plaque Size
2
20” x 8”
Podium 1
3
18” x 10.5”
Podium 2
Podium 3*
2
20.5” x 8”
Height
45”
44.5”
48”
Width
22”
26.5”
33.5”
Depth
22”
19”
22.5”
*does not have a plaque attached to it
Podium 1
Podium 2
Podium 3
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MOUNTAIN BIKING
Whistler is world famous for its mountain biking. There are hundreds of mountain bike trails throughout the
Whistler valley area. Some have a technical edge while others offer forested views and mountain scenery that
are stunning and all are absolutely free.
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More than 160 kilometers (100 miles) of single-track trails
More than 80 kilometers (50 miles) of double-track trails
THE VALLEY TRAIL
The Valley Trail is Whistler’s 30 km paved pedestrian/ bicycle route. It links parks, beaches, neighborhoods,
and playgrounds all to Whistler Village. It’s popular with cyclists, strollers, walkers, dogs, families, and even
healthy enviro-friendly commuters. If you are beginner or haven’t been on a bike in a while, The Valley Trail is
the perfect place to start.
WHISTLER MOUNTAIN BIKE PARK
Many people visit Whistler from May to October to experience the famous Whistler Mountain Bike Park.
Some of the park’s features are:
• More than 200 km of lift-serviced trails and mountain pathways
• Two jump park areas
• Three access lifts: Whistler Gondola, Fitzsimmons and Garbanzo Chairs
• Three skills centers designed for every ability: green circle, blue square, and black diamond
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OFFSITE CATERING
OFFSITE CATERING FEES
Number of Attendees
0 - 50
51 - 100
101 - 150
151 - 200
201 - 250
251 +
Fee
$500.00
$1000.00
$1500.00
$2200.00
$3000.00
$3500.00
OFFSITE CATERING VENUES:
LOST LAKE PARK
Lost Lake is a wonderful outdoor venue surrounded by Whistlers’ natural beauty and mountains. With a full
load in and load out area, this is a great summer option for groups looking to get off the beaten path and enjoy
the outdoors.
Take a virtual tour: http://www.seevirtual360.com/themes/52/VirtualTour.aspx?listingID=13920
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OFFSITE CATERING - CONTINUED
THE SQUAMISH LIL’WAT CULTURAL CENTRE
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OFFSITE CATERING - CONTINUED
WHISTLER SLIDING CENTER
Corporate and group sliding experiences can be tailored to your specific needs and could also include a private
catered event to accompany your sliding experience. Challenge your group by sending them down the fastest
track in the world in a bobsleigh with a professional pilot or on their own head first on a skeleton sled for an
experience they will never forget.
Surrounded by stunning views of mountains and Whistler Village, the Whistler Sliding Centre boasts excellent
rental spaces to host your group while taking in the excitement of the 1,450 metre track.
For more information visit www.whistlerslidingcentre.com
Building
Top Start
House
Outdoor
Spaces
Capacities
Room
Indoor Space
Upper Sport Deck
Lower Sport Deck
Thunderbird Corner
Track Lodge
Maximum
90 people
200 people
800 people
3000 people
64 people
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OFFSITE CATERING - CONTINUED
WHISTLER OLYMPIC PARK
Corporate and group activities can be tailored to your specific needs, including a private catered event to
accompany your activities as needed.
Inspire your group to feel like an Olympian while they learn the skills of rifle marksmanship with Biathlon or
get their heart rates up with skate and classic cross-country ski lessons.
Located in the beautiful Callaghan Valley, Whistler Olympic Park has a number of unique facilities, amenities,
programs, and activities to make any special occasion a memorable experience - winter or summer.
For more information visit www.olympicpark.com
Building
Day Lodge
Day Lodge
Outdoor Spaces
Capacities
Room
Main Room
Fireside Lounge
Totem Lounge
Outdoor Deck
Stadiums
Maximum
140 people
28 people
28 People
153 People
3000 People
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OFFSITE CATERING - CONTINUED
WHISTLER OLYMPIC PLAZA
Whistler Olympic Plaza is a legacy of the 2010 Winter Games and is now a permanent venue for recreation and
arts and culture. It features a lawn, playground, outdoor performance spaces, and public art celebrating the
2010 Winter Games. The plaza can accommodate audiences of up to 8,000.
Great Lawn - 3,100 m2 (33,170 sq ft) grass lawn along with seating stairs and terraces
Pavilion - The performance pavilion covers a flat floor space of about 600 m² (6,400 sq. feet). This offers
weather protection, flexible rigging points, base level lighting and audio controls, and enhanced acoustics.
For more information, contact Christa Vandeberg, cvandeberg@whistler.ca, 604-935-8417
Great Lawn
Pavilion
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OFFSITE CATERING - CONTINUED
CEDARSTONE
This spectacular estate is conveniently located near Whistler Creekside gondola and minutes from the Village
interior. Whatever the occasion, Cedarstone can accommodate and is sure to impress. Tucked away on 5.7 acres
among forested pathways, stream, waterfalls, extensive landscaping blends brilliantly with the natural
surroundings.
Maximum Capacity is 85 Guests
For more information visit www.cedarstone-whistler.com
Highlights of Cedarstone
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Floor to ceiling gas lit wood burning fireplace
Elegantly finished main floor spa room
Distressed oil rubbed Baldwin & Rocky Mountain Hardware throughout
Huge floor to ceiling original yellow cedar logs with carved archways
1000 square foot outdoor entertainment area with gas lit wood burning two-sided fireplace
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OFFSITE CATERING - CONTINUED
EDGEWATER
Uniquely situated on a peninsula jutting out in to emerald-hued Green Lake, Edgewater Lawn is a natural
setting offering stunning views of Armchair Glacier, Wedge Mountain, Whistler and Blackcomb Mountains.
Total Area of the Site
Total Area of grass suitable for tenting
Tentable area dimensions
Total Area of Gazebo
Total Beachfront
1.5 acres
0.43 acres
130' x 130'
400 square feet
200 feet
Plus, canoe and kayak rentals, beach access and lakeside lawn.
For more information please contact your Conference Services Manager.
Edgewater Lawn
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PARKING
HOTEL GUESTS
Indoor valet parking or self-parking, with unlimited access and video surveillance, are available to hotel guests.
The 2013 rates listed below can be charged directly to your guestroom:
Self Parking
Valet Parking
NON-HOTEL GUESTS
Valet Day Parking
Self Parking Hourly Rate
$35.00 per day
$39.00 per day
$30.00, anytime during the day until midnight only
$5.00 per hour to a maximum of $35.00
(6:00 a.m. – 6:00 p.m. or 6:00 p.m. – 6:00 a.m.)
PETS
The Fairmont Chateau Whistler welcomes small pets for a rate of $25.00 + GST per day. Amenities including
small pet beds, special treats and a pet bowl are available by request. The charge will be added to guest’s
account to cover additional cleaning expenses required.
Pets may not be left unattended in a guestroom, should a pet be removed for any reason a $75.00 holding fee
will be charged to the guestroom. Pet sitting services are available through our Concierge Desk.
RETAIL SHOPS
THE ADVENTURE GROUP WHISTLER
Activity bookings
Location: hotel lower level
604-932-0647
www.tagwhistler.com
MOUNTAIN GALLERIES
Fine art gallery
Location: hotel retail wing
604-935-1862
www.mountaingalleries.com
MOUNTAIN ADVENTURE CENTRE
Ski rentals & storage, mountain bike rentals &
storage, retail.
Location: hotel lower level
604-905-6930
OPEN COUNTRY
Designer clothing
Location: hotel lobby across from Mallard Lounge
604-938-9268
PICADILLY PLACE
Gift & Sundries shop
Location: hotel retail wing
604-938-2015
SNOWFLAKE
Accessories, leather goods and apparel
Location: hotel retail wing
604-938-2019
www.snowflakecanada.com
VIDA WELLNESS SPA
Feel well, look well, live well…
Location: hotel lobby across from Health Club
604-938-2086
www.vidawellness.com
HSBC
Location: hotel retail wing
604-932-3388
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SECURITY COMPANIES
PROVIDENT SECURITY
604-932-2816
www.dowsecurity.ca
SHIPPING & CUSTOMS
GROUPS ARRIVING FROM OUTSIDE OF CANADA OR HAVE DELEGATES ARRIVING FROM
BOTH CANADA AND FOREIGN COUNTRIES
For shipping of any convention materials contact either Canada Customs or have your company courier clear
them for you. Personal items are to be cleared by your own broker or your own courier.
If a broker is required for your convention materials please refer to the below brokers:
North American Logistics Services Inc.
Tel: 1-604-369-5144
Web: www.nalsi.com/
E-mail: rperrot@nalsi.com
Geodis Wilson Canada Ltd
Tel: 1-604-304-4952
Web: www.geodiswilson.com/ca-en
E-mail: heinz.buhrid@ca.geodiswilson.com
Whistler Show Services Inc.
(Event Setup & Display Contracting)
Tel: 1-604-938-4891
Web: www.whistlershowservices.com
E-mail: info@whistlershowservices.com
American and International Associations are entitled to specific importation privileges. All that is required is a
letter to Canada Customs at the regional office closest to where the event is being held.
This letter should state:
1. convention date
2. location where the convention will be held
3. request for temporary importation privileges
4. types of products to be brought into Canada
Organizations from outside Canada can bring in most printed material and souvenirs to be used at their
convention. Any equipment such as projectors, cameras, lighting equipment, typewriters and PCs can also be
brought into Canada free of duty and taxes as long as it is exported at the end of the convention. Foreign
exhibitors may also import display goods for up to six months. Please note that a security deposit may be
required for temporary imports.
Please contact the Trades, Conventions, Exhibitions Unit of Canada Customs for detailed information regarding
formalities and documentation at least one month prior to arrival.
Mr. Doug Nowak
Regional Conventions Coordinator, Pacific District
International Events and Convention Services Program
Canada Border Services Agency
1st Floor, 333 Dunsmuir Street, Vancouver, BC V6B 5R4
Phone: 604-666-1294 | Fax: 604-666-4470 | Doug.Nowak@cbsa-asfc.gc.ca
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SHIPPING & CUSTOMS - CONTINUED
Important Information to Remember:
1. Notify Revenue Canada in writing of your event, including your importation and shipping plans at least
three months in advance. Be sure you have received a Letter of Recognition in return.
2. Designate a representative or hire a customs broker and inform them about your event, including the
requirement that they be available to Revenue Canada on-site when your materials arrive. Be sure that
both your representative and your delegates receive a copy of the Letter of Recognition.
3. Be sure all parties are aware of the Canadian regulations governing goods brought into the country.
Please label all shipments to the hotel as follows:
THE FAIRMONT CHATEAU WHISTLER
4599 CHATEAU BLVD
WHISTLER, BC V0N 1B4 CANADA
ATTENTION: Conference Services Manager NAME * OR * HOTEL GUEST NAME
CONFERENCE NAME: (not just company name)
PROGRAM DATES:
There is a $5.00 per box and $35.00 per skid drayage fee for box handling and storage.
Drayage refers to the fee of handling boxes and/or conference materials. Please note that storage is unavailable
for conference materials pre or post your event dates.
SKIING & SNOWBOARDING
Whistler continuously ranks in the top 2 ski resorts in North America!
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Average snowfall of 469 inches/ 39.1 feet
(11.91 meters) per year
More than 200 ski runs
The longest ski season in Canada
The largest ski area in North America –
more than 8,100 acres
The greatest vertical rise of any mountains
in North America
Whistler Mountain
Opening Year 1966
1,530 metres | 5,020 feet
Vertical
Top Elevation 2,182 metres | 7,160 feet
Base Elevation 675 metres | 2214 feet
Skiable Terrain 4,757 acres | 1,925 hectares
100+
Trails
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One of the most advanced high-speed lift
systems in the world
Two mountains to choose from – Whistler
or Blackcomb Mountain
Host of the 2010 Olympic and Paralympic
Winter Games
PEAK 2 PEAK - longest free standing
gondola
Blackcomb Mountain
1980
1,609 metres | 5,280 feet
2,284 metres | 7, 494 feet
675 metres | 2214 feet
3,414 acres | 1,382 hectaires
100+
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SKIING & SNOWBOARDING - CONTINUED
Parks & Pipes
Parks: Chipmunk Rail Park
Pipes: Whistler Pipe
Parks: Big Easy Terrain Garden, Terrain
Park, Highest Level Terrain Park
Pipes: Super Pipe
Snow Cross track
Total Number of Lifts 19 + PEAK 2 PEAK Gondola
17 + PEAK 2 PEAK Gondola
Longest Run
11 km/ 7 miles Green Road down Easy Out
11 km/ 7 miles Burnt Stew to Side
Winder, Upper and Lower Olympic
Mountain Restaurants 8
9
Summer skiing/ riding N/A
July to August
SOCAN FEES
Society of Composers, Authors and Music Publishers of Canada (SOCAN), as a collective for the performing
rights of their members - the creators and publishers of music – must be paid for the public performance and
communication to the public of their music.
A licensing fee must be collected, as set by the Copyright Board of Canada, from anyone playing or
broadcasting live or recorded music.
Room Capacity
Without Dancing With Dancing
(seating and standing)
(Fee Per Event) (Fee Per Event)
2013
2013
1 – 100
$20.56
$41.13
101 – 300
$29.56
$59.17
301 – 500
$61.69
$123.38
Over 500
$87.40
$174.79
SPA
VIDA WELLNESS SPA
An escape from reality to natural elegance, Vida Spa at The Fairmont Chateau Whistler is an innovative spa
brand emphasizing healing and health. The philosophy of Vida Spa is strongly rooted on the delicate balance of
inner calm, outer vitality, sensory pleasure and spiritual health. A holistic approach that blends the ancient
Indian principles of Ayurveda together with modern practices ensures that each guest receives a personalized
treatment that meets their individual needs.
Hours of Operation
Seven days a week 8:00 a.m. - 10:00 p.m.
Hours are subject to change based on the season
Reservations
Advance reservations are recommended
1-800-401-4018 or 604-938-2086
info@vidaspas.com
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TAXES
GST (Federal Good & Services Tax)
PST (Provincial Sales Tax
Hotel Tax (Provincial Hotel Tax)
5%
7%
10%
Government Sales Tax Rebate:
Only non-Canadian programs are applicable to receive a GST rebate. This is a service we provide for our
clients at the hotel and is not a mandatory service.
Programs that do not include room accommodations on the master invoice will not be included in this tax
rebate program. We also do not offer this rebate for leisure programs such as incentives, golf trips, top
producers, weddings and catering only programs.
Please remember, the GST rebate form we ask be completed does not bind us to offer 100% GST rebate on
room accommodations and 50% on food & beverage charges. The purpose of this form is to offer GST rebates
if the program in question qualifies for these rebates. If you do not receive the rebates on your final invoice, it
is because your group did not qualify for it.
If you require additional information on this topic please refer to the Canada Revenue Agency website, GST
Information for the Travel and Convention Industry. http://www.cra-arc.gc.ca/E/pub/tg/rc4036/rc4036-08e.pdf
If you are coordinating an incentive program and requesting the food and beverage 50% exemption because you
are having a business meeting or two then you will need to get a GST ruling from Revenue Canada. You will
need to write a letter to Revenue Canada giving the details of the event and if a favorable ruling is received
please forward this to us so we could process the rebate. We cannot submit the request on your group’s behalf.
Requests may be submitted to:
Canada Revenue Agency
GST/HST Rulings
1166 - West Pender Street
15th Floor
Vancouver, BC, Canada V6E 3H8
It typically takes 4 - 6 weeks for a ruling.
TELECOMMUNICATIONS
GUEST ROOMS
We have installed the most up to date, automated telephone equipment for your convenience. Please note that
after 60 seconds, approximately 10 rings, the system assumes a connection has been made and will charge your
account. Should this happen please see the Front desk for an adjustment.
Direct dial long distance calls are subject to service charges.
• A $2.06 connection charge applies to all local and long distance calls
• Toll Free calls, Credit and Reverse Charge calls are $2.06 per call (GST included)
BANQUET ROOMS
House Phone: $50.00 per day
DID Phone: $100.00 per day
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WEATHER
ENVIRONMENT CANADA
http://weather.gc.ca/canada_e.html
ALPINE FORECAST
www.whistlerblackcomb.com/weather/forecast/alpine/index.htm
SNOW REPORT
www.whistlerblackcomb.com/weather/snowreport/index.htm
AVALANCHE ADVISORY
www.whistlerblackcomb.com/weather/advisory/index.htm
AVERAGE SNOWFALL
Whistler Valley:
420 centimeters/ 14 feet
Alpine:
914 centimeters/ 30 feet
AVERAGE TEMPURATURE
January
February
March
April
May
June
July
August
September
October
November
December
-2°C
3°C
8°C
11°C
17°C
21°C
27°C
27°C
20°C
16°C
5°C
-1°C
Average Highs
28°F
37°F
46°F
52°F
62°F
70°F
80°F
80°F
67°F
60°F
41°F
30°F
-8°C
-5°C
-3°C
2°C
7°C
9°C
11°C
11°C
8°C
3°C
-1°C
-5°C
Average Lows
18°F
23°F
27°F
36°F
44°F
48°F
52°F
52°F
46°F
38°F
30°F
23°F
WHEELCHAIR ACCESSIBILITY
There are 17 wheelchair accessible guestrooms.
•
•
13 rooms with king beds
4 rooms with 2 queen beds, 2 of these rooms have Wheelchair Accessible Showers.
In addition, there is a coffee table, two casual chairs, a television, a three-piece bathroom, lowered controls,
wider doors and spaces, fire-alarm lights and volume-controlled phones. Five rooms are also equipped with sofa
sleepers. Two wheelchairs are available at no extra charge.
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