Introducing Patient Experience Fridays - NewYork

NYPress
The newsletter for employees and friends of NewYork-Presbyterian Hospital • Volume 17, Issue 6 • September/October 2015
Introducing
Patient Experience Fridays
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Inside This Issue
p.3 A Message from Our President and CEO,
Steven J. Corwin, MD
Cover Story: Introducing
Patient Experience Fridays
p.12
Good Health All
Around Town
p.20
Special Visits by
Our Patients
Autumn is a time of change. At NYP, we too are
experiencing change and new beginnings. Our
management team has evolved significantly over
the past weeks and months, and our Healthcare
System has grown exponentially within a very
short period of time. While change can be challenging, our collective ability to embrace the
change together, and move forward positively
will enable us to remain on our trajectory of
success. At NYP, we are all part of a team that
is focused on delivering the best possible care
to our patients and families. With that as our
guiding mission, I am extremely confident that
our team has what it takes to adapt, collaborate,
move on, and achieve our ambitious goals.
This spirit of care and caring, as well
as our strong dedication to our patients, are
the foundation for Patient Experience Fridays,
launched in August. I am most pleased that
this program is making an impact. Our most
recent patient satisfaction results are the highest
they have been this year at 86.6 on the Press
Ganey Survey, and 3.5 stars on HCAHPS. This
Volume 17, Issue 6
September / October 2015
NYPress is published by the Office of
Internal Communications in collaboration
with Public Affairs, Media Services, and
Human Resources.
To submit ideas or for questions related to
NYPress, email nypress@nyp.org.
Photography by John Abbott,
Brad Hess, Richard Lobell,
Charles Manley, Media Services,
Amelia Panico, Lynn Saville,
John Vecchiolla, and E.H. Wallop
Current and past issues of NYPress
are available on the Infonet,
infonet.nyp.org/nypress.
© NewYork-Presbyterian Hospital
NYPress 2
SEPTEMBER / OCTOBER 2015
Steven J. Corwin, MD
President and Chief Executive Officer
NewYork-Presbyterian
Heard at Dr. Corwin’s Town Hall Meeting
To encourage open dialogue and learn from
the NYP team, Dr. Corwin meets each month
with staff across our Hospital campuses.
In August, he held a Town Hall at the
NYP/Columbia campus, with staff from
Corporate Services and the Ambulatory Care
Network. In September, he held a Town Hall at
NYP/Westchester. Here are just a few of the
questions and answers discussed.
Are there plans for NYP to expand further?
NYPress
is terrific news and certainly proves that if we
continue to work as a team and keep our “eyes
on the goal,” we can deliver an amazing patient
experience—always.
Improving the patient experience is one of
our many recent accomplishments—our financial
results have been extraordinary, our quality and
safety performance has been outstanding, our
building projects are progressing rapidly, and our
integrated delivery system has almost doubled
in size. These are tremendous achievements that
are a direct result of our shared commitment to
patients and families, and to each other. I am
excited about what lies ahead for NYP, and thank
you for being a part of this very special team.
As you know, NYP is developing an integrated delivery
system so that we can provide outstanding care to a broader
population. Over the past year, NYP/Lawrence Hospital, NYP/
Hudson Valley, and NYP/Queens have joined the NYP family,
and plans are underway for Methodist Hospital in Brooklyn
to establish a closer relationship with us as well. We’ve taken
on a lot, but I’m very happy with how things are progressing.
We are learning a lot from our regional hospitals, and are also
introducing them to the NYP culture. At the end of the day,
NewYork-Presbyterian Hospital stands for the highest quality
patient care and we need to make sure that wherever our
name appears, that is what is being delivered to the expanding
number of communities we serve.
Can you talk about the change from Patient
Safety Fridays to Patient Experience Fridays?
Patient Safety Fridays began back in 2008 and enabled
us to significantly improve our quality and patient safety
performance. Our extraordinary Joint Commission Survey
results truly validated this, as does our continued strong
performance across numerous quality and safety metrics. Of
course, we will always continue to focus on quality and patient
safety, but now we must build on the success of Patient Safety
Fridays, and work together as a team to focus on improving the
patient experience. Patient Safety Fridays helped us achieve a
major breakthrough around improving quality and safety. We
need that same breakthrough around the patient experience,
and we want our patient satisfaction scores to reflect this. So,
Patient Experience Fridays encompasses the HCAHPS Survey,
opportunities for improvement, best practices, and learning
from real patient stories—all so that we can deliver the best
possible experience to our patients and families. As I see it, the
patient experience is intimately tied to quality and safety; the
two are part of the same continuum. A better patient experience
will lead to better healing.
How can we make sure that our HCAHPS scores
reflect the great care NYP provides?
I am very proud of NYP’s commitment to We Put Patients
First and appreciate the great work that all of you do in caring
for our patients and families. We score very highly on the
HCAHPS “likelihood to recommend” question, so we know that
the vast majority of our patients are happy with their care. The
issue is that we receive too many “usually” answers and not
enough “always” answers when we only get credit for “always”
on the Survey. We all must work as a team to change this. To
be truly patient-centered, we all need to try harder at listening,
understanding, and responding to what our patients and their
family members are telling us. We also need to make sure that
we are treating not only our patients with compassion and
respect, but one another.
NYP Embraces the Patient Experience
On Fridays and Every Day
At NYP, we want all our patients and their families to have the best possible experience while in our care. Patients expect they will receive the highest quality clinical
expertise, that they will be kept safe, and that our staff will be caring and compassionate. Our goal is to meet and exceed their expectations…always.
We recently launched Patient Experience Fridays (PXF) to provide us with
the opportunity to focus, examine, and improve in all areas that affect our patients
throughout their Hospital stay. Patient Experience Fridays builds on the success
of our nationally recognized Patient Safety Fridays program, introduced at NYP in
2008. Through this innovative, highly effective communication program, we were
able to significantly improve our quality and safety performance. We are now applying the same level of energy, diligence, and teamwork to the patient experience.
“Quality, safety, and the patient experience are inextricably linked,” says Sarah
Ferguson, Vice President, Patient Services, who is part of the multidisciplinary
leadership team that leads Patient Experience Fridays. “Insights are shared by
Patient Centered Care, Quality and Patient Safety, Nursing, Operations, and Human
Resources, and similar to Patient Safety Fridays, the sessions are used to identify
opportunities for improvement, to share best practices, and to learn from each other
and our patients in ways that will move NYP forward.”
Each weekly session is tied to one of the domains of the HCAHPS Survey.
“HCAHPS provides us with a barometer of our patients’ perceptions about their
experiences,” says Ms. Ferguson. “It is a critically important tool that measures
their feedback about the services we are providing.” The sessions will also help to
heighten staff awareness about the Survey so they can remind patients to take the
Survey when they get home. “The more direct feedback we hear,” says Ms. Ferguson,
“the more likely we are to get better!”
Ms. Ferguson notes that one of the most powerful aspects of Patient Experience
Fridays is the strong sense of camaraderie created as staff discuss what they hear
from our patients and family members. “We’re all talking about how to improve
patient care together as a team, coming up with novel and unique ideas that we had
not previously considered. The level of energy and attention is really wonderful to
see. I believe we are going to learn a tremendous amount from this program, and it
will help to inform our approach to patients and families moving forward.”
Creating an Amazing Experience for Our Patients...ALWAYS
HCAHPS SURVEY AT A GLANCE
COMMUNICATION WITH NURSES
COMMUNICATION WITH DOCTORS
How often did nurses treat
you with courtesy and
respect?
How often did doctors treat you
with courtesy and respect?
q 1. Never
q 2. Sometimes
q 3. Usually
q 4. ALWAYS
How often did nurses listen
carefully to you?
How often did nurses explain
things in a way you could
understand?
How often did doctors listen
carefully to you?
How often did doctors explain
things in a way you could
understand?
Hospitals get credit only for
responses of ALWAYS.
Patient responses of
“usually” or “sometimes”
are not counted.
RESPONSIVENESS
After you pressed the call
button, how often did you
get help as soon as you
wanted it?
How often did you get
help in getting to the
bathroom or in using a
bedpan as soon as you
wanted it?
PAIN MANAGEMENT
How often was your pain well
controlled?
HOSPITAL ENVIRONMENT
How often did the hospital staff
do everything they could to help
you with your pain?
How often were your room and
bathroom kept clean?
DISCHARGE INSTRUCTIONS
How often was the area around
your room quiet at night?
Did doctors, nurses or other hospital
staff talk with you about whether
you would have the help you needed
when you left the hospital?
CARE TRANSITIONS
Did you get information in writing
about what symptoms or health
problems to look out for after you left
the hospital?
During this hospital stay, staff took
my preferences and those of my
family or caregiver into account in
deciding what my healthcare needs
would be when I left.
COMMUNICATION ABOUT
MEDICATIONS
Before giving you any new
medicine, how often did
hospital staff tell you what
the medicine was for?
[Yes /No]*
When I left the hospital, I clearly
understood the purpose for taking
each of my medications.
Before giving you any new
medicine, how often did
hospital staff describe
possible side effects in a
way you could understand?
OVERALL RATING OF CARE
Using any number from 0 to 10,*
where 0 is the worst hospital possible
and 10 is the best hospital possible,
what number would you use to rate
this hospital during your stay?
When I left the hospital, I had a good
understanding of the things I was
responsible for in managing my health.
[Strongly Disagree / Disagree / Agree / Strongly Agree]*
LIKELIHOOD TO RECOMMEND
Would you recommend this hospital to your friends and family?
[Definitely No / Probably No / Probably Yes / Definitely Yes]*
*Questions in these domains require different responses as indicated.
A major goal of Patient Experience Fridays
is to foster an Institution-wide, comprehensive understanding of the HCAHPS Survey
and its domains.
SU ND AY
MO ND AY
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AY THU
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On Friday, September 18, Patient Experience Fridays focused
on the HCAHPS domain of Hospital Environment. Here a patient
at NYP/Allen shares her thoughts on the cleanliness of her
room with administrative and environmental services staff.
SEPTEMBERSEPTEMBER
/ OCTOBER 2015
3 NYPress
NYP Embraces the Patient Experience
NYP/Columbia and
NYP/Morgan Stanley Children’s Hospital
NYP/Allen
Patient Experience Fridays is allowing us to focus on the patient
experience in total, not only the clinical aspect of patient care.
”
”
— Andrea Hughie, Patient Care Director, 9 Central PICU,
NYP/Morgan Stanley Children’s Hospital
Patient Experience Fridays has improved my perception of
what the family members are experiencing during their loved
one’s surgery. Previously we were so focused on the patient’s
experience that we tended to overlook the family members. Now
my perception has changed.
”
”
— Lisa De Irish, Administrative Assistant, NYP/Allen
”
— Lisa De Irish, Administrative Assistant, NYP/Allen
NYPress 4
SEPTEMBER /2015
OCTOBER 2015
”
”
I am more aware of the Hospital’s initiative to make sure all of
our patients are helped in some way. When I am walking in the
hallway I am more likely to ask if they need any assistance and
escort them to the right place than I was previously.
Collaboration is key. My favorite quote: ‘Alone we can do so
little. Together we can do so much,’ by Helen Keller.
— Vickie Powell, Director, Pharmacy, NYP/Columbia
”
NYP/Lower Manhattan
NYP/Weill Cornell
Patient Experience Fridays has changed my view as well as the view
of my colleagues. It has changed how we interact with our patients
and what we can improve upon such as having more empathy.
”
”
— Kevin Holder, Administrative Services and Domain Champion,
NYP/Weill Cornell
Patient Experience
Fridays has allowed me
to experience what NYP
means to the patient.
NYP is doing a great job
with patients but we do
have many opportunities
to get better.
”
”
”
— Robert Perez, Manager,
Facilities Operations,
NYP/Lower Manhattan
”
Patients are like icebergs. Only part of their story is exposed when
we meet them. We have to dive in to really get the whole picture.
”
As a non-clinical employee, Patient Experience Fridays
has allowed me to lend an ear to the struggles and
concerns of patients. It really connects me to the bigger
picture and how we can all help in their healing.
”
— Genna Woods, Volunteer Coordinator, NYP/Westchester
”
NYP/Westchester
— Brenda Sauer, Director,
Admitting,
NYP/Weill Cornell
”
”
— Melissa Besada, Supervisor, Physical Therapy,
NYP/Lower Manhattan
Patient Experience Fridays
has brought the message
from the bedside to all
employees, and touches
every single employee.
Most importantly we are
all here for the patient.
Patient Experience Fridays has given me an opportunity
to see how hard staff on the units are working to care
for our patients and the challenges they face to provide
the best care for all of the patients they serve.
”
— Gail D’Angiolillo, Manager, Patient Finance, NYP/Westchester
SEPTEMBERSEPTEMBER
/ OCTOBER 2015
5 NYPress
Gracias to Our Amazing NYP/7th Avenue Team
On September 16,
employees of NYP/7th
Avenue enjoyed a taste
of Spain along with a very special
thank you from Management for their
commitment to NewYork-Presbyterian.
2015 Steps Challenge
Taking Wellbeing in Strides
The results of the Second
Annual Steps Challenge are
in. Congratulations to the
334 teams and 3,667 NYP
employees who logged some
1.2 billion steps to better
health. The Steps Challenge
may be over, but the
importance of keeping active
continues. We hope you will
keep walking or running for
good health.
2
NYPress 6
SEPTEMBER / OCTOBER 2015
1
1
3
1
1ST PLACE TEAM
The Green Mile
Facilities
NYP/Allen
2ND PLACE TEAM
The Allen Motivators
Pharmacy
NYP/Allen
Team Members: Sejal Shah,
Captain, Hugo Kyle, Antonio
Nunez, Damaris Rodriguezaviles,
Cassandra Rivera, Cesar Melendez,
Kendell Hutton, Luis Dominguez,
Thomas Menezes, Santiago Jose
Borjas, Larae Klarenbeek-Mitchell,
Roberto Nunez, Israel Acevedo, Jr.,
Blanca Vazquez, Anselmo Hernandez,
Brian Hussey, Sophia Mathew,
and Jose Estrella
Team Members: Christina Grullon,
Captain, Sean Yan, Jessy Felix,
Suloch Babu, Mildred Rodriguez,
Milan Topalov, Prince Joseph,
Ivan Sanchez, Noris Blackman
Waisome, John Pathrose, Christina
Coloma, Jocelin Vargas, Elizabeth
Abraham, Shibi Jacob, Sunitha
Reddy, Francine Deltito, Beverley
Tomlinson-Jones, and Leenu
Vayalumkal
3RD PLACE TEAM
The GoGetters
2 Field West
NYP/Allen
TOP OVERALL FEMALE
Viktorija Matias
Critical Care Cath Lab
NYP/Weill Cornell
Team Members: Jacintha GrantMyers, Captain, Frederick Michael,
Carl Williams, Marie Linton,
Farida Khan, Lisa Peterson,
Vernon Henderson, Jr., Mercy
Nitamoah, Elaine Rincon, Jeanette
Figueroa, Toni Anne Feliciano, and
Esmeralda Ndoci
TOP OVERALL MALE
Frederick Michael
Environmental Services
NYP/Allen
”
All Systems Go for ICD-10
New Diagnostic Code Set in Effect on October 1
ICD-10 is the latest set of diagnostic and procedure codes developed by the World Health Organization.
These codes capture patients’ conditions and the services hospitals provide to treat those conditions.
Replacing ICD-9, which is almost 40 years old, ICD-10 involves the implementation of an entire new set
of codes and a significantly revised classification system. Any patient seen, treated, or discharged on or
after October 1, 2015, will be classified, coded, billed, and reimbursed using ICD-10 codes.
Since NYP provides such a
sophisticated and complex
level of care, the increased
specificity of ICD-10 allows for
more accurate and detailed
coding of our patients’
conditions and the services
we provide to treat them.
— Jason Gottlieb, Director,
ICD-10 Implementation
”
NEED SUPPORT WITH ICD-10?
Call: (646) 697-9210
Email: icd-10help@nyp.org
Visit: NYP Infonet and click on
the ICD-10 link
”
“Historically, all of our patients’ conditions,
and all of the resources and services that
We have provided about
we provide to treat those conditions, have
4,000 hours of e-learning
been defined by a set of codes known as
training and another 1,000
ICD-9,” explains Jason Gottlieb, Director,
ICD-10 Implementation. “These codes
hours of in-person training.
drive clinical, financial, and operating
The Documentation
decisions and outcomes across the
Improvement Department
Hospital. ICD-10 is essentially a completely
has provided 110 different
new dictionary containing many more
education sessions to
details and more specificity. Since NYP
provides such a sophisticated and complex
our various service
level of care, this increased specificity
lines across all of our
allows for more accurate and detailed
campuses.
coding of our patients’ conditions and the
services we provide to treat them.”
— Adeel Anwer, Black Belt,
According to Adeel Anwer, Black Belt,
Finance, ICD-10
Finance, ICD-10 is considered a better
classification system of patient diagnosis,
patient disease, and patient conditions within the industry. “ICD-10 should provide us
with better data,” says Mr. Anwer. “Better data will allow us to deliver better care.”
“The codes are directly tied to reimbursement and the primary way that NYP is
paid for inpatient services,” explains Mr. Gottlieb. “This is less so on the outpatient side;
however you need to have a medically justified diagnosis to provide certain outpatient
services. For example, a chest x-ray cannot be ordered for someone who has a broken
ankle. The goal with the new system is to properly represent, in the most specific way,
the care that we are providing to our patients.”
The transition to ICD-10 required extensive training of physicians, coders, and
documentation improvement specialists. Coding professionals in Health Information
Management, led by Glenna Freidman, Director of Documentation and Coding, have
been training for over three years. “Training also has been very tightly coordinated with
both the Columbia and Weill Cornell faculty practice organizations,” adds Mr. Anwer.
Physician training included practicing clinical documentation in a way that supports
ICD-10 coding. “The last piece of the training is on the technology side. All of our
major electronic medical record systems have incorporated enhancements to support
documentation specificity.”
ICD-10 codes are assigned primarily on the basis of clinical documentation supplied
by the physicians. And while physicians and coders are most directly impacted by
the transition, many other staff are affected, including physician assistants, nurses,
therapists, and social workers, as well as staff in admitting and registration, and patient case
management. Led by Jason Gottlieb, a fully-staffed Support Center specifically for
ICD-10 implementation has also been established to answer ongoing questions and
provide guidance and support.
”
Training for the staff of the new ICD-10 Support Center includes becoming acclimated to the
tools and technologies that have been integrated with the IT help desks. The Support Center,
which is comprised of staff from Finance, Revenue Cycle, and Health Information Management,
has extended operating hours.
SEPTEMBER / OCTOBER 2015
7 NYPress
@
A Day of
Remembrance
Getting Ready for
Flu Season
Getting vaccinated against the flu is the best
way to protect ourselves, our families, and our
patients. NYP’s goal is to vaccinate 100 percent of
our workforce except for those with a documented
medical contraindication to the vaccine.
Flu vaccine in both injectable and intranasal
formulations is available free of charge to all NYP
employees, volunteers, and medical staff at all
Workforce Health & Safety (WHS) clinic locations
and from Flu Champions at onsite locations across
the campuses, including lobbies and cafeterias.
NYP employees, volunteers, and physicians
who are considering declining the vaccination are
required to take an online educational course about
influenza. Those who still choose to decline the
vaccine must sign a declination form in Workforce
Health & Safety. Because influenza is such a
serious illness, the New York State Department of
Health requires health care workers who decline
or have a medical contraindication to the vaccine
to wear surgical masks in areas where patients are
typically present, including inpatient and outpatient
locations, lobbies, elevators, corridors, cafeterias,
gift shops, and common areas.
The deadline for being vaccinated or signing
a declination is November 20, 2015. The “masks
on” date will be determined by the New York State
Health Commissioner based on regional flu activity.
For more information, please visit:
infonet.nyp.org/FLU; email fluquestions@nyp.org;
or contact your Workforce Health & Safety
campus representative below:
NYP/Allen, NYP/Columbia,
NYP/Morgan Stanley Children’s Hospital,
NYP/7th Avenue
Denise Schliefer, MBA
(212) 305-7581
NYP/Weill Cornell
NYP/38th Street
Christine Hatola, RN
(212) 746-4375
NYP/Westchester
Gregory DeStefano, MPA, NP
(914) 997-5923
NYP/Lower Manhattan
Eric Colago, NP
(212) 312-5249
NYPress 8
SEPTEMBER / OCTOBER 2015
September 11, 2001, is forever etched in
the hearts and minds of the NYP family.
The Hospital’s Emergency Medical Services
were one of the first on the scene, sending
28 responders to the World Trade Center
site. Fourteen years later, we continue
to honor the memories and sacrifices of
the EMS teams involved in the rescue
operations, especially Keith Fairben,
Mario Santoro, Kevin Pfeiffer, and James
Pappageorge, who lost their lives that day.
NYP Hosts Summer Student Internship Programs
Introducing High School Students to Health Care
NYP/Allen welcomed local high school students during the summer, providing hands-on experiences in health
care and opportunities to learn about careers in the field. Seventeen students from JFK and George Washington
High School in the Bronx (above) spent three weeks at NYP/Allen as part of the Peer Education Program
sponsored by NYP’s Center for Community Health and Education. Students were assigned to clinical and
non-clinical areas, including the ED, labor and delivery, security, facilities, and rehabilitation.
Cultivating Future Talent
Each summer, NewYork-Presbyterian
hosts a structured 10-week internship
program for graduate school students.
Interns are recruited from top graduate
programs, including Columbia
University Business School, Columbia
University Mailman School of Public
Health, Cornell University Sloan
Program in Health Administration,
Harvard School of Public Health, Yale
University School of Management, UNC
Chapel Hill Gillings School of Global
Public Health, Stanford University
Medical School, and Yale University
School of Public Health. The goal of this program is to leverage these summer assignments as one way to
attract and identify future talent for our organization. This past summer, the interns made significant
contributions to the Hospital in a number of departments, including Global Health, Operations, Strategy,
Administration, Medicine, Procurement/Strategic Sourcing, IT – Patient Engagement, Safety and Security, and
Information Services – Innovation.
@
NYP/Westchester
Launches Program to
Support College Students
The transition to college life can be stressful for many
students, and adapting to changes in support systems,
overwhelming academic and social pressures, and other
major challenges associated with living away from home
could lead to severe psychological issues. The recently
launched College Student Program at NYP/Westchester
works with undergraduate and graduate institutions
in the tri-state area to assist with the management
of students in crisis. The program provides inpatient
treatment based on behavioral therapy approaches that
target coping skills and evidence-based care for mood
disorders and first episode psychosis. Consultation is
also available for the treatment of eating disorders and
substance use. For more information, contact the Referral
Development Coordinator at (914) 997-5788.
A Taste for Wellbeing
Thanks to funding from an NYP Patient Centered
Care Grant, last spring the Department of Food
and Nutrition at NYP/Weill Cornell launched a
bi-monthly cooking demonstration program for
oncology patients led by NYP Registered Dietitians.
The program, A Taste for Wellbeing, formerly The
Nourishing Kitchen, was conceived by Jackie
Topol, Clinical Dietitian at NYP/Weill Cornell
(at right). To improve our patients’ nutritional
intake, she advocated for hands-on guidance
to help patients prepare easy, nourishing meals
and snacks when they return home. A Taste for
Wellbeing has since seen over 300 patients, their
families, and friends, as well as staff members.
This interactive program delivers information in
a new way so that patients are better equipped to
manage side effects of treatment and feel confident
in selecting appropriate food.
The cooking demo is held the 2nd and 4th
Wednesday of each month at 2 pm in the patient
lounge on Greenberg 10 South at NYP/Weill Cornell,
and is open to NYP employees who would like
nutritional information for themselves or a loved one.
Handouts, recipe cards, and recipe samples are provided
to all who attend.
A Community Partnership Celebrates
10th Annual Day of Hope
Celebrating
Our Pharmacy Staff
Pharmacy staff at both NYP/Columbia (top) and NYP/Weill
Cornell received Excellence in Pharmacy awards this past June,
recognizing the critical roles of our pharmacists and support
staff in the delivery of high quality, safe patient care.
In 2005, NYP’s Ambulatory Care Network partnered
with churches and community-based organizations
in East Harlem to develop the Building Bridges,
Building Knowledge, Building Health (BBKH)
Coalition. Each year, since then, BBKH and the
NYP/ACN Health Outreach Program have co-hosted
the Day of Hope, a health and resource fair that
brings much needed health information to this
community. The event takes place outside the
Bowery Mission on 115th Street between First and
Second Avenues and provides free health screenings, information, counseling, and resources such
as medical referrals and health insurance, as well
as recreational activities for children and adults.
The celebration of the 10th anniversary honored the
dedication of BBKH’s four founding leaders: Emilio
Carrillo, MD, MPH, VP, Community Health, NYP;
Andres Nieto, Director, ACN Community Programs;
Evelyn España, Manager, Community Health Worker Program,
NYP/Weill Cornell and NYP/Lower Manhattan, Deborah Acevedo,
Community Outreach Nurse Coordinator, and Kathy Olivo,
Program Coordinator, NYP/ACN Community Outreach
Mario Drummonds, CEO, Northern Manhattan Perinatal
Partnership; and Rev. Dr. Luonne Rouse, The United
Methodist Church.
SEPTEMBER / OCTOBER 2015
9 NYPress
@
A Close “Knit” Group
A dedicated group of avid knitters and crocheters
has been casting, purling, working in the round,
and slip-stitching for a good cause at NYP/Allen.
Seniors who participate in Health Outreach meet
weekly to advise one another on projects and
work together to produce beautiful blankets for
new mothers and their babies. On September 18,
over two-dozen hand-knitted and crocheted
blankets were given out to the Hospital’s newest
arrivals. These crafty ladies have been creating
handmade gifts for nearly a decade and offer free
weekly classes that meet every Friday.
Interested in learning more?
Call (212) 932-5844.
A Win-Win for NYP and the New York City Football Club
More than 28,000 fans were in the stands at Yankee Stadium when
William N. Levine, MD, Chairman of Orthopedics at NYP/Columbia
(at right), did the coin toss for the September 19 game between the
New York City Football Club and the San Jose Earthquakes. The occasion
was Title Night celebrating the partnership with NewYork-Presbyterian and
the NYCFC. NYP is a founding sponsor and Official Hospital of NYCFC,
and ColumbiaDoctors provides Team Physician Services, led by Dr. Levine
and attending NYP/Columbia orthopedic surgeon, Dr. Christopher Ahmad.
Approximately 20,000 fans received a T-shirt co-branded with NYP and
NYCFC, and NYCFC enjoyed
a 3-2 victory! A special shout
out goes to Pedro A. Ibarbia,
NYP’s Director of Marketing
Operations and Access,
who organized Title Night
complete with banners,
T-shirts for fans and athletes,
and other promotional
activities that made for
the victorious evening.
NYP/Lower Manhattan Makes the Summer Streets Scene
On three consecutive Saturdays
in August, NYP/Lower Manhattan
joined in Summer Streets – an
annual celebration of New York
City’s most valuable public space –
its streets! Stretching nearly seven
miles from the Brooklyn Bridge to
Central Park, the event transformed
the City’s streets into areas of
play, fitness, relaxation, and free
activities for all ages. At the Foley
Square Summer Streets location,
NYP/Lower Manhattan hosted a
Soccer Zone, providing tips and
conducting drills in collaboration with Weill Cornell Physicians. On August 15, NYP sponsored
the opportunity for visitors to join members of the New York City Football Club for interactive
performances.
NYPress 10
SEPTEMBER / OCTOBER 2015
@
Honoring Those with Hearts of Gold
Jody Scopa Goldman, MS, RN, Program Manager, Ronald O. Perelman Heart
Institute, and James M. Horowitz, MD, Associate Director, Cardiac Care Unit,
NYP/Weill Cornell, were selected as recipients of the 2015 American Heart
Association Heartsaver Award. The award is presented to select volunteers
who have gone above and beyond to help save lives from cardiac arrest, or by
helping to strengthen the Chain of Survival. “Your overwhelming commitment to the AHA mission, by advancing CPR and AED [automated external
defibrillators] awareness is unparalleled,” wrote Robin Vitale, Senior Director,
Government Relations, American Heart Association. “We are deeply indebted
to you for your advocacy in helping to train New Yorkers in CPR. I can’t
think of any two more deserving people for this premier recognition.”
The two honorees received their awards at the CPR Keep the Beat
Challenge held in Times Square on June 4. As part of the event, the
volunteers were invited to the stage to participate in the CPR Relay, taking
turns at doing compressions for two minutes under the watchful eyes of
judges from the Guinness Book of World Records.
Mark Your Calendars
NEWYORK-PRESBYTERIAN HOSPITAL AND WEILL CORNELL MEDICINE SEMINAR SERIES • FALL 2015
13
For information on NYP’s Avon Walk Team, contact
Erica Sadowsky at ers9055@nyp.org.
O C T O B E R
20
27
10
Healthy Aging to
Prevent Alzheimer’s:
Volunteers are also needed to help cheer on the walkers
and distribute giveaways. All volunteers will receive an
NYP T-shirt; lunch and refreshments will be provided.
Latest Research and a
Patient’s Story
Richard S. Isaacson, M.D.
Max Lugavere, Patient
To volunteer, contact Nancy Gautier-Matos at
(212) 305-5587 or gautier@nyp.org.
Diabetes and the
Diabetic Eye:
Understanding the Disease from
a Multidisciplinary Approach
Jason C. Baker, M.D.
Charles W. Mango, M.D.
Joy Pape, F.N.P.-C., C.D.E.
Tips on a Good Night’s Sleep
for Optimal Health
Daniel A. Barone, M.D.
NOVEMBER
Food Allergies and Nutrition:
Was it Something I Ate?
Amina H. Abdeldaim, M.D., M.P.H.
Alexandra L. Weinstein, R.D., C.D.N.
Time: All seminars will take place from
Web: www.weill.cornell.edu/seminars
Place: All seminars held at
If you require a disability-related accommodation, or for
weather-related cancellations, please call 212-821-0888 and
leave a message on the recording.
Uris Auditorium
Weill Cornell Medicine
1300 York Avenue (at 69th St.)
NewYork-Presbyterian has been a proud medical
sponsor of the Avon Walk for Breast Cancer since 2003.
21st Annual Halloween Event
for Children of NYP Employees
Get Your ZZZ’s:
6:30 p.m. to 8 p.m.
Avon Walk for Breast Cancer
Saturday, October 17
1:30 to 5 pm
All seminars are FREE and open to the public. Seating is
available for 250 people on a first-come, first-served basis.
Friday, October 30, 2015
5 pm to 7:30 pm
Armory Track and Field
216 Fort Washington Avenue
at 168th Street
Show off your latest dance moves and
mix and mingle with some of your
favorite characters! The Halloween
Party is only weeks away and 1,000
children of NYP employees, ages 2
to 12, will be able to attend. Selected
employees will be allowed to bring two children under the age of 12.
Registration is now open and will close on Friday, October 16. To register
and be considered for random selection, visit the Infonet. For additional
information, please call the Public Affairs Department at (212) 305-5587 or
email gautier@nyp.org.
SEPTEMBER / OCTOBER 2015
11 NYPress
Promoting Good Health All Around the Town
From the Bronx to Washington Heights, the West Side to the East Side, and all the way to Battery Park, NYP staff were out in full force in our communities
conducting screenings, demonstrating physical fitness practices, providing health tips, distributing information, and raising awareness about good health practices.
Taxi Driver Health Fair in Washington Heights/Inwood
The 10th Annual Taxi Driver Health Fair sponsored by NYP/Columbia/ACN welcomed more
than 300 local taxi drivers from the Washington Heights/Inwood community. Staff conducted
a broad range of screenings, including those for blood pressure, glucose, cholesterol,
BMI, vision, and prostate cancer. In addition, HIV testing, prostate screenings, and health
insurance enrollment were also available in partnership with several Hospital departments.
Thanks to those who took part and supported the health and wellbeing of our hardworking neighbors.
Third Avenue Fair on the Upper East Side
The weather turned from rain to shine just in time for the start
of the 37th Annual Third Avenue Fair on the Upper East Side of
Manhattan held on Sunday, September 13. NYP’s booths lined 72nd
and 73rd Streets, where some 300 employees gathered throughout
the afternoon to provide free screenings, offer health information, and
distribute giveaways. A variety of programs were available for the
entire family: cholesterol screenings by the Clinical and Translational
Science Center, stretching demonstrations by Dr. Jaspal Singh and
the Rehabilitation Medicine team, exploring whole grain nutrition with
the NYP/Weill Cornell/ACN, and hands-only CPR education by the
Ronald O. Perelman Heart Institute at NYP/Weill Cornell.
NYPress 12
SEPTEMBER / OCTOBER 2015
Walk from Obesity on the Upper West Side
Some 93 million Americans are affected by obesity. The challenges of losing weight and
the dangers of excess weight on health are well known. On Sunday, September 13,
NewYork-Presbyterian physicians, employees, friends, and family members helped bring
more attention to this major public health problem by participating in the American Society of
Metabolic and Bariatric Surgery Foundation’s 12th Annual Walk from Obesity. Helping to
set the pace for the two-mile walk in Riverside Park were Marc Bessler, MD, Chief, Division of
Minimal Access and Weight Loss Surgery, NYP/Columbia, and Alfons Pomp, MD, Chief,
GI Metabolic and Bariatric Surgery, and Director, Weill Cornell Weight Loss Surgery Program
at NYP/Weill Cornell. The Center for Advanced Digestive Care at NYP/Weill Cornell served as
a local sponsor. Mehmet Oz, MD, and Elvis Duran, host of Elvis Duran and the Morning Show
on Z100 and a patient of Dr. Bessler’s, were featured guest speakers.
Bodegueros Health Event at Jetro’s in the Bronx
Bodegueros are small grocery store owners and workers who maintain long work hours,
often do not get timely medical care, and/or use the emergency room for primary care.
These individuals live and work in the NYP community and have little time for physical
activity and health care on a consistent basis. In 2008, the NYP/ACN Outreach Program
partnered with Jetro’s Bronx Food Market to offer general health screenings to the
bodegueros as an opportunity to bring awareness to health-related problems that
could be addressed with education and referrals. On September 17, 50 bodegueros had
their blood pressure screened, with seven recommended for follow-up due to abnormal
values. Two nurses accompanied NYP/Columbia/ACN staff to Jetro’s, providing
counseling to the participants and connecting them to relevant services.
Block Party for the Whole Family
in Battery Park City
Staff at NYP/Lower Manhattan Hospital had a table in the
sunshine at the Battery Park City Block Party, where children
were excited to check out the collection of bubbles and coloring
books; parents stopped by to learn more about the Hospital’s
Pediatric Emergency Department; and grandparents were pleased
to learn that they can receive care from first-class physicians of
NYP/Weill Cornell much closer to home. Many elected officials
were on hand, and as Chui-Man Lai, Director of Community Affairs
and Provider Relations, notes, “This is a wonderful event where
the whole family can meet old friends and make new ones.”
SEPTEMBER / OCTOBER 2015
13 NYPress
Regional Hospitals
@ NYPRegional Hospitals
NYP/Hudson Valley Hospital
NYP/Lawrence Hospital
Teaching High School Students About ED Design
Michael Fosina Named President
of NYP/Lawrence
The Emergency Department at NYP/Hudson Valley
Hospital became a teaching lab for eight students
in their fourth year of the BioMedical program at
Hendrick Hudson High School in nearby Montrose,
New York. Ron Nutovits, MD, Director of Emergency
Medicine, and Evan Cohen, MD, Assistant Director
of Emergency Medicine, provided the group with a
close-up look at the inner workings of an ED from a
design perspective, pointing out specifics as to why
design choices are made and that they are always
made with the patients’ safety in mind.
The students learned about the Hospital’s “No
Wait” Emergency Department and how its design
and flow supports patients being seen by a provider
within minutes of their arrival. The result, explained
Drs. Nutovits and Cohen, is not only quicker and
safer treatment of the patient, but patients who are
less anxious and more satisfied. The students
reviewed the actual blueprints of the ED and saw
firsthand – and now understand why – other departments, such as the Operating Room, Radiology, and
Laboratory, are in close proximity.
Each student received an ED jacket, which
would remind them of – as noted by one of the
students, “The best field trip we’ve ever been on!”
Back at school, one of their first class assignments
was to research the design elements needed for an
emergency department to function at its safest and
most efficient level.
Promoting Cancer Awareness
Patients, visitors, and staff
members stopped by the
Hospital’s Cancer Awareness
Fair sponsored by the Cheryl R.
Lindenbaum Comprehensive
Cancer Center. The event
highlighted the latest treatments
and support services available
for patients with ovarian,
prostate, and blood cancers.
Hospital’s Harvest for Health
Program Recognized by
Agricultural Organization
Glynwood, an agricultural nonprofit organization based in Cold Spring, New York, that seeks
to ensure that farming thrives in the region,
honored NYP/Hudson Valley with its 12th Annual
Harvest Award on September 12. A national
leader in the field of regional sustainable food and
agriculture, Glynwood also serves as a resource
for its own local community. The organization’s
Harvest Award honors farmers and organizations
that demonstrate innovation and leadership in sustainable agriculture. NYP/Hudson Valley’s Harvest for Health
program was celebrated for its multi-faceted initiative to ensure “health through food.”
The Harvest for Health program was conceived by John Federspiel, President of NYP/Hudson Valley, to help
address the major public health issues of obesity, heart disease, and diabetes for patients and residents of the
local communities. The unique program includes healthy cooking classes, an organic gardening program, and the
bi-monthly farmers’ market held on site at the Hospital. Paying particular attention to the needs of young people
in the community, Mr. Federspiel brought in a chef to develop the Young Chefs program, which works with local
pediatricians to identify and educate youth at risk for health issues related to obesity. The focal point of Harvest
for Health is its new Peter X. Kelly Teaching Kitchen, which offers cooking classes to patients, school children,
and the general community in an effort to promote healthy eating.
NYPress 14
SEPTEMBER / OCTOBER 2015
Michael J. Fosina, MPH,
has been named President
of NYP/Lawrence
Hospital, succeeding Ed
Dinan, who retired as
President and CEO.
Mr. Fosina began his
management career at the
former New York Hospital
over 25 years ago. He
served as Vice President
and Executive Director of
NYP/Allen Hospital for many years, and most recently
served as Senior Vice President and Chief Operating
Officer for NYP/Lower Manhattan. At NYP/Lower
Manhattan, he successfully led the establishment of the
Hospital as the sixth campus of NewYork-Presbyterian.
“As we welcome Michael Fosina,” says Laura L. Forese,
MD, President, NewYork-Presbyterian Healthcare System,
“we congratulate Ed Dinan on his more than 15 years of
service and leadership at Lawrence Hospital, as well as
his dedication and commitment to the institution and the
Westchester communities it serves.”
NYP/Lawrence Reaches for the
STARRs for Patient Safety
Calling on effective patient safety practices in place at
NewYork-Presbyterian Hospital, NYP/Lawrence has
launched STARR – Safety Thursday and Readiness
Rounds – modeled on NYP’s highly successful Patient
Safety Fridays initiative.
Twice a month, the executive team, directors,
managers and quality staff of NYP/Lawrence come
together to discuss a particular topic and provide
education and hands-on guidance to employees related to
patient safety. Since its launch in March, STARR has
addressed fall prevention, bloodless medicine and
surgery, patient identification, and fire safety. Like its
counterpart at NYP, the STARR program begins with an
in-depth presentation and discussion of the topic
followed by rounding on the units during which time
teams teach staff about the topic of the day. During these
rounds, any potential issues that need further attention
are identified. After rounding is completed, the teams
return for a debriefing to discuss their findings.
@ NYPRegional Hospitals
NYP/Queens
Ribbon-Cutting Ceremony
Celebrates Partnership with NYP
NewYork-Presbyterian leadership and Queens
community leaders celebrated the new relationship
between NewYork-Presbyterian Hospital and
NewYork-Presbyterian/Queens with a ribbon-cutting
ceremony held on September 28.
nyp.org/queens
amazing
things
are happening
in queens.
State-of-the-Art Cardiac
and Pulmonary Rehabilitation
Facility Opens
New York Hospital Queens is now
NewYork-Presbyterian/Queens.
NYP/Lawrence has opened a contemporary 1,600-squarefoot rehabilitation facility in neighboring Scarsdale,
New York, for patients with cardiac and pulmonary
diseases. The new facility, which is adjacent to one of the
Hospital’s cardiology medical groups, has increased
accessibility to rehabilitation services for patients and is
enhancing their overall experience. The spacious,
custom-designed environment features private waiting
rooms and exercise equipment that includes a treadmill
and a recumbent stepper.
The Hospital’s Cardiac and Pulmonary Rehabilitation
program is certified by the American Association of
Cardiovascular and Pulmonary Rehabilitation. Patients
who complete the monitored phase of their cardiac or
pulmonary rehabilitation program have the option of
joining the Hospital’s maintenance exercise program.
T:11.55”
T:11.55”
Major Honors for
Bone Health Program
OUR NEW BREAST
HEALTH CENTER
CAN DETECT
TUMORS EARLIER.
T:21”
NO WOMAN SHOULD
BE KEPT WAITING.
T:11.5”
The Department of Orthopaedics and Rehabilitation
has been recognized by the American Orthopaedic
Association for its success in instituting the Own the
Bone program at NYP/Queens and for achieving Star
Performer Recognition as a result of the program’s
75 percent compliance rate in at least 5 of the 10
measures. The Hospital is one of only 69 institutions
nationally to achieve this status. The Bone Health
Program, which seeks to reduce the risk and incidence
of fractures due to osteoporosis, has also just received
a $30,000 grant from AMGEN to support the development of multimedia patient education materials in
Chinese, Korean, and Spanish.
Congratulations to clinicians and staff members
on these outstanding accomplishments and for their
commitment to promoting bone health!
T:21”
T:10”
gREAT CARE DOESN’T JUST COME IN ONE LANGUAGE.
New York Hospital Queens is now NewYork-Presbyterian/Queens. It seems only
natural
thatCARE
this hospital
in the city’s
mostCOME
diverse borough
become
a part of the
gREAT
DOESN’T
JUST
IN ONE
LANGUAGE.
#1 ranked hospital in New York. Learn more at nyp.org/queens.
New York Hospital Queens is now NewYork-Presbyterian/Queens. It seems only
natural that this hospital in the city’s most diverse borough become a part of the
#1 ranked hospital in New York. Learn more at nyp.org/queens.
New York Times
Job Info
Approvals
Job Info
Approvals
MATERIALS PREPARED BY
SEIDEN
212.223.8700
New York Times
NYP/Queens Earns AHA Award
What’s more, at our Carol H. Taylor Breast Health Center, we have next-day appointments available for
3D mammography. To learn more, visit nyp.org/lawrence. To make an appointment, call (914) 787-5008.
I N COLLAB ORATION WITH
In recognition of Breast Cancer Awareness Month in October,
NYP/Lawrence is encouraging women to have their mammograms
with a new ad that is appearing in The Westchester Mall, The
Westchester County Airport, and Ridge Hill Shopping Center, in
local print and digital publications, and on the sides of
Westchester Bee-Line buses.
NYP1897_Lawrence_PaperModel_WestBusJourn_10x11-5_FINAL.indd
Westchester Bus Journal
Job Info
Approvals
Client NewYork-Presbyterian
Job NYP 1630
MATERIALS PREPARED BY
SEIDEN
212.223.8700
Inks
Cyan,
Yellow,
Magenta,
Black
Live None
Trim 10” x 11.5”
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Studio Artist
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Project Mgr
Users Derek Rush / Freelancer
Current Date 6-25-2015 5:34 PM
Creation Date 8-25-2014 3:28 PM
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Notes
None
Round: FINAL
Eric
Jessie C x202
Christian x212
Meredith x239
Round: 2
MATERIALS PREPARED BY
SEIDEN
212.223.8700
NYP/Queens has earned the Mission: Lifeline® Gold Receiving Quality Achievement Award
for implementing specific quality improvement measures, outlined by the American Heart
Association (AHA), to speed time to treatment for patients experiencing heart attacks.
NYP/Queens is the only hospital in New York City to have received this distinction.
The Hospital met specific criteria and standards of performance for quick and appropriate
treatment of STEMI patients. One of the AHA’s criteria for the award is a response time
of 90 minutes from the 9-1-1 call to treatment. NYP/Queens’ team had a response time of
only 60 minutes.
Round: 2
SEPTEMBER / OCTOBER 2015
15 NYPress
NYPromotions
Caroline Der Nigoghossian
Manager,
Clinical Pharmacy
NYP/Allen
NYP/ALLEN
Anthony Castellano
Physician Assistant, Advanced,
Medicine PAs
Caroline Der Nigoghossian
Manager,
Clinical Pharmacy
Francine Floy-Fortune
Patient Care Associate,
2-RE Medical Stepdown
Hugo Kyle
Maintenance Worker I,
Operations and Maintenance
Alphonsa Mathew
Clinical Nurse III,
2-RE Med/Surg ICU
Anita Qureshi
Senior Physician Assistant,
Medicine PAs
Hugo Kyle
Maintenance Worker I,
Operations and Maintenance
NYP/Allen
Akua Adomah
ICU Technician,
MB-6GS Medicine
NYP/Columbia
Lillian Amarteifio Ankrah
Perioperative Patient Care
Assistant,
Eye Institute
Emily Anderson
Patient Care Director,
MB-8HS Neurology
Westra Atherley
Senior Dietary Worker,
Pantry Food Service
Tara Barlow
Senior Physician Assistant,
Transplant PAs
Ellen Hawa
Director,
Patient Services Administration
NYP/Lower Manhattan
Jianmei Xue
Imaging Technologist,
Radiology, Diagnostic
NYP/Lower Manhattan
Nelly Montfort
Section Chief Technologist,
Core Lab, Chemistry
Katherine Valle
Executive Assistant,
Service Line Division
Melissa Bassaragh
Staff Nurse,
MB-6GS Medicine
Maharlika Fadul
Manager,
Materials Management CS,
Sterile Supplies
Nicholas Jandovitz
Manager, Clinical Pharmacy,
Pharmacy Administration
Nerese Morgan Rodney
Nutrition Host,
Nutrition Department
Ying Yu Chan
Physician Assistant, Advanced,
Cardiothoracic PAs
Jessica Jawahar
Staff Nurse,
MB-8HN Neurosurgery
Jennie Overell
Administrative Manager,
Service Line,
Behavioral Health Integration
NYP/COLUMBIA/ACN
Cheril Bedassee
Telemetry Technician,
SB-5 Telemetry
Bernice Athena Fetiza
Supervisor, Central Sterile Supply,
Sterile Supplies
Michael Boccia
Lead Plant Mechanic,
Preventive Maintenance
Engineering
Lauren Fowle
Social Worker,
Social Work
Catherine Boutwell
Psychometrist,
Psychology Lab
Kenmond Fung
Chief Perfusionist,
Clinical Perfusion
Joseph Boyer
Supervisor, General Construction,
Building Life Safety Team
Ashley Ganin
Senior Speech and Language
Pathologist,
Inpatient Rehabilitation Unit
NYP/COLUMBIA
Aktar Ahmed
Staff Pharmacist,
Pharmacy Administration
Patient Financial Advisor,
Patient Access,
NYP/Columbia/ACN
Patrick Hynes
Manager, Facilities Operations,
Plant Services, Powerhouse
Peter Campbell
Manager, Clinical Pharmacy,
Pharmacy Administration
Majd Ahmad
Staff Pharmacist,
Pharmacy Administration
Michael Munoz
Lindsey Doino
Staff Nurse,
MB-7GN Orthopedics
Betsy Brea
Staff Nurse,
MB-9GS Medical
Michelle Aguiar-Rosario
Staff Nurse,
MB-9GS Medical
Chief Perfusionist,
Clinical Perfusion
NYP/Columbia
Amatul Bashir
Staff Nurse,
Emergency – A
Agnetta Richards
Unit Assistant,
2-RW Surgical
Akua Adomah
ICU Technician,
MB-6GS Medicine
Kenmond Fung
Roxroy Campbell
Site Administrator,
Procurement Strategy,
Distribution Center
Jesson George
Staff Pharmacist,
Pharmacy Administration
Gajendra Gharia
Director, Financial 340B Program,
Pharmacy Administration
Sharon Goda
Lab Technologist II,
Core Lab, Chemistry
Christine Casas
Physician Assistant, Advanced,
Medicine PAs
Ashley Goldthwait
Physician Assistant, Advanced,
Medicine PAs
Kelly Colongeli
Senior Physician Assistant,
CT ICU PAs
Edgar Gonzalez-Compres
Inventory Control Clerk,
Distribution Center
Rhaiz Dayday
Central Processing Technician,
Certified,
Sterile Supplies
Donald Griffiths
Emergency Room Technician,
Emergency – A
Michelle Del Rosario
Staff Nurse,
McKeen-9HN/HS Surgery
John Demeo
Manager,
Facilities Operations,
Facilities Operations Administration
Myrna Diaz
Manager,
Patient Services Regulatory
Valentin Grimblatov
Biomed Imaging Specialist,
Biomed Imaging
Devin Gross
Director,
Development Administration,
Development
Ernest Howard
Patient Financial Advisor,
Patient Access
Marissa Jimenez
Coordinator, Special Events,
Development
Acoyia Jones-Grove
Senior Communications Specialist,
Development
Ellie Jun
Clinical Nurse III,
MB-4HN MICU
Grace Pas-Plaza
Bed Coordinator,
Bed Capacity Management
Brian Ramnath
Manager, Neuro Labs,
Comprehensive Epilepsy
Center Program
Kristen Kidder
Director, Donor Engagement,
Development
Erika Reid
Supervisor,
Food and Nutrition,
Clark Catering
Edwidge Lafortune
Nurse Practitioner,
CPEP
Roxanne Rosenberg
Chief Physician Assistant,
Medicine PAs
Roxanne Lightbody
Senior Physician Assistant,
Medicine PAs
Mayflor Santos
Coordinating Nurse,
Emergency – A
Kenia Lora
ICU Technician,
McKeen-9HN/HS Surgery
Alaa Shami
Care Coordinator,
Care Coordination
Jerilyn Loria
Director,
Health Information Management
Motyl Shneyder
Biomedical Tech II,
Biomedical Engineering
Kimberly Madison
Specialist, Quality Management,
Regulatory and Quality Information
Management
Jose Sijo
Biomedical Tech II,
Biomedical Engineering
Michelle Maier
Physician Assistant, Advanced,
Interventional Cardiology PAs
Christopher Mao
Senior Physician Assistant,
Orthopedic Surgery Spine Center
Melissa Matulay
Senior Clinical Nutritionist,
Nutrition Services Pavilion
Sukumarn Mingviriya
Physician Assistant, Advanced,
Transplant PAs
Cinthia Soriano
Specialist, Health Priorities,
Patient Navigator Program
Rashida George-Smith
Patient Financial Advisor,
Patient Access,
Audubon Pediatrics and Ob/Gyn
Sarah Kerner
Psychologist,
GR-RH More Program
Adam Marshall
Practice Administrator,
Ambulatory Care Network
Michael Munoz
Patient Financial Advisor,
Patient Access,
549 West 180th Street
Kathy Olivo
Program Coordinator,
Executive Administration
Cara Remmes
Psychometrist,
Psychiatry/Pediatric Clinic
Clemmie Rice
Ophthalmic Assistant,
Adult Eye Clinic
Pamela Richardson
Patient Financial Advisor,
Patient Access,
Audubon Pediatrics and Ob/Gyn
Melina Sevlever
Psychologist,
Psychiatry/Pediatric Clinic
Azary Tamarov
Bed Coordinator,
Bed Capacity Management
Morayma Vasquez
Patient Financial Advisor,
Patient Access,
VC-10 Specialties
Edgar Toro
Director,
Neuro Labs,
Comprehensive Epilepsy
Center Program
Christopher Williams
Patient Financial Advisor,
Patient Access,
Adult Psychiatry Clinic
If you know of any promotions that have been omitted, call Human Resources: 212-746-1448 (NYP/Weill Cornell); 212-305-5625 (NYP/Columbia).
NYPress 16
SEPTEMBER / OCTOBER 2015
Human Resources reported the following promotions as of August 31, 2015.
Eva Cox
Director, Clinical Services,
Administration
NYP/MSCH
NYP/LOWER MANHATTAN
Bridget Johnson
Jennifer Cianchino
Operating Room Technician, Certified, Chief Technician,
3N Endo-Broncho Suite
Immunopathology Lab
NYP/MSCH
NYP/Weill Cornell
Kevin Xuereb
Manager, Outer and
Professional Education,
Non-Nursing, Administrative
NYP/Weill Cornell
Sandra Britto
Patient Services Assistant,
Recovery Room
Jessica Rodriguez-Pabon
Operating Room Technician,
Certified,
Operating Room
Kiren Conway-Pratt
Buyer,
Procurement and Strategic
Sourcing
Edgar Dela Vega
Medical Records Clerk,
Health Information Management
Dioni Suarez
Waxer – Stripper,
Environmental Services
Keith Cruz
Sergeant,
Security
NYP/WEILL CORNELL
Jasmin Cuevas
Clinical Manager,
Women and Children’s Health,
Labor and Delivery
Ellen Hawa
Director,
Patient Services Administration
Cristian Lombeida
Patient Services Assistant,
Recovery Room
Evelyn Rivera
Patient Services Assistant,
Endoscopy
Robert Albenda
Project Leader, Finance –
Operations,
Operational Efficiency
Antoine Ortaliz
Supervisor,
Support Services, Perioperative,
Perioperative Administration
Miguel Perez
Operating Room Technician,
Certified,
Operating Room
Daihana Reynoso
Unit Assistant,
Pool
Ellen Kudrow
Nurse Practitioner,
Nursing Administration,
Critical Care
Mercedes Reyes
Director, Patient Services
Administration,
Patient Services
Kimberly McDermott
Nurse Practitioner,
14S Med/Surg (AM)
Kerri Donohoe
Patient Care Director,
Ambulatory, Endoscopy
David McKinnon
Manager, Facilities Operations,
Facilities Operations Administration
Thomas Eufemia
Clinical Manager,
Ambulatory, Endoscopy
Anthony Mio
Manager, Compliance and Privacy,
Corporate Compliance
Josephine Carcione
Executive Assistant,
Development
Sylvia Farrell
Critical Care Paramedic,
EMS
Romulo Palma
Director, IS,
Data Center East
Erica Carder
Manager, Medical Affairs,
Medical Board/Staff Services
Adam Fitzpatrick
Project Leader, Finance,
Operations,
Financial Planning
Lenmarie Pascall
Analyst, Financial,
Procurement and Strategic
Sourcing
Ines Vieira
Sergeant,
Security
Lily Frank
Specialist, Supply Chain,
Procurement and Strategic
Sourcing
Jill Patel
Corporate Director,
Workforce Health and Safety
Michael Volpi
Manager, IS,
Clinical Information Systems
Carolyn Razzano
Senior Major Gifts Officer,
Development
Cadman Williams
Senior Regulatory
Planning Associate,
Regulatory Planning
Christine Cahalan
Specialist, Senior Occupational
Therapist,
Rehabilitation Medicine
Jennifer Carew
Care Coordinator,
Care Coordination
Alan Chan
Senior Auditor,
Internal Audit and Compliance
Piyali Chaudhuri
Chief Technician,
Immunopathology Lab
Huilan Chou
Director,
Budget
Jennifer Cianchino
Chief Technician,
Immunopathology Lab
Nakia Givans
Senior Security Officer,
Security
Shlomo Goldman
Manager, Operational Audit,
Internal Audit and Compliance
Sophia Halaris
Manager, Decision Support,
Financial Planning
Kathryn Harris
Physician Assistant, Advanced,
Surgery PAs
Noreen Requijo
Nurse Practitioner,
Circulatory Physiology
Catherine Reyes
Analyst, Benefits,
Human Resources
Andrew Zaccarelli
Senior Auditor,
Internal Audit and Compliance
Nicole Zafonte
Staff Nurse,
10W Med/Surg BMT
Gerald Schlette
Clinical Coordinator,
Respiratory Therapy
Steven Zerbo
Specialist, Radiological Intervention,
Radiology/Cardiovascular
Geoffrey Schramm
Project Leader, IS,
IDS
Dominique Zirino
Coordinator, Transplant,
Kidney Acquisition Program
Andre Sulmers
Director, IS,
Desktop Support, East
Sam Tang
Information Systems
Programming Specialist, IS,
Clinical Information Systems
NYP/WEILL CORNELL/ACN
Catherine Lopez-Sable
Program Manager,
Center for Special Studies, Adult
Michelle Trew-Palmer
Staff Nurse,
Critical Care Nursing,
Emergency Room
NYP/WESTCHESTER
Patricia Tufaro
Supervisor, Occupational Therapy,
Rehabilitation Medicine
Harrison Wu
Staff Nurse,
8N Surgical Stepdown Unit
Kevin Xuereb
Manager, Outer and
Professional Education,
Non-Nursing, Administrative
Specialist, Rehabilitation,
4N Mature Adult
NYP/Westchester
Christopher Zaberto
Coordinator, Fleet Services,
EMS
Sarah Russell
Project Leader, IS,
Clinical Information Systems
Nancy Diaz
Supervisor, Radiology,
Radiology MRI
Michael McDonald
Dahlia Yoeli
Manager,
Financial Planning Service Line
Caitlin Roberts
Staff Nurse,
5N Med/Surg
Jose Maldonado
Supervisor,
Patient Escort Administration
NYP/MSCH
Alwyn Mandeville
Director,
Cross Section Modalities,
Diagnostic Imaging Suite
Lo Jeffries
Administrator,
Oncology Service Line
Clinical Manager, Nursing,
Nichols Cottage
NYP/Westchester
Dameshanna Deochand
Patient Care Tech
14S Med/Surg (AM)
Michael Alicea
Senior Analyst,
Managed Care – Finance
Natasha Bholanauth
Junior Buyer,
Procurement/Strategic Sourcing
Bridget Johnson
Operating Room Technician,
Certified,
3N Endo-Broncho Suite
Victoria Ilano
Coordinator, Access Clinical,
Transfer Call Center
Bridget Howe
Brett Darmetko
Staff Nurse,
Med/Surg, Geriatrics
Jean Belcourt
Accountant,
General Accounting
Martha De La Cruz
Staff Nurse,
Obstetrics and Nursery
Program Manager,
Center for Special Studies, Adult
NYP/Weill Cornell/ACN
Coleen Liscano
Administrator, Dietetic
Internship Program,
Food and Nutrition Services
Jianmei Xue
Imaging Technologist,
Radiology, Diagnostic
Eva Cox
Director,
Clinical Services,
Administration
Catherine Lopez-Sable
Elsa Corona
Drapery Maker,
Building Services
Rebecca Emmanuelli
Clinical Manager, Nursing,
5S-Haven
Sheera Gerber
Psych Technician, Nursing,
5S-Haven
Bridget Howe
Clinical Manager, Nursing,
Nichols Cottage
Lelia Jimenez-McCracken
Staff Assistant,
Patient Care Services
Michael McDonald
Specialist, Rehabilitation,
4N Mature Adult
If you know of any promotions that have been omitted, call Human Resources: 212-746-1448 (NYP/Weill Cornell); 212-305-5625 (NYP/Columbia).
SEPTEMBER / OCTOBER 2015
17 NYPress
Leadership Appointments
NYP/COLUMBIA
NYP/MORGAN STANLEY CHILDREN’S HOSPITAL
Andria L. Castellanos, MBA
Group Senior Vice President
and Chief Operating Officer
NYP/Columbia
Andria Castellanos has been
at NYP for almost 30 years.
She was an administrator for
many areas of the former
New York Hospital, and in operations leadership roles
of increasing responsibility at NYP/Columbia since the
NYP merger in 1998. Ms. Castellanos has been most
recently serving as Senior Vice President and Chief
Operating Officer at NYP/Columbia, leading all
operations at NYP/Milstein and NYP/Allen. Now as
Group Senior Vice President and Chief Operating Officer
for NYP/Columbia, Ms. Castellanos is responsible for the
operations of NYP/Milstein, NYP/Allen, and NYP/Morgan
Stanley Children’s Hospital.
Hope Copperstone joined NYP
as a critical care nurse 29 years
ago. She has served in various
capacities with progressive responsibility, most recently
as Director of Clinical Services for Radiology, Cardiology,
and Oncology at NYP/Columbia. In her new role, Ms.
Copperstone will oversee the operations for Cardiology,
Perioperative, Emergency, Outpatient Subspecialty, and
Imaging services at NYP/Morgan Stanley Children’s
Hospital and Sloane Hospital for Women. She will transition into this role before the end of the year.
Alan Lee joined NYP
six years ago from the
health care and hospitality
management industries.
Most recently, he served as
Vice President, Support Services and Patient Centered
Care. Mr. Lee has now taken on the role of Vice
President, Operations at NYP/Milstein.
Dr. Philip Wilner has had a
longstanding career of more
than 30 years at the Hospital, as
both a psychiatrist and health
care administrator. For many years, Dr. Wilner has been
serving as the Medical Director for Behavioral Health at
NYP/Westchester and NYP/Weill Cornell. He has now
become Senior Vice President and Chief Operating Officer
at NYP/Westchester, and will oversee Behavioral Health
services across all of NYP’s campuses.
CORPORATE SERVICES
Robert Guimento, MHA
Senior Vice President
and Chief Operating Officer
NYP/Lower Manhattan
Anthony P. Dawson, RN, MSN
Senior Vice President
and Chief Operating Officer
NYP/Milstein
Alan M. Lee, MAS
Vice President, Operations
NYP/Columbia
Philip J. Wilner, MD, MBA
Senior Vice President
and Chief Operating Officer
NYP/Westchester
Hope Copperstone, MBA, MSN, RN
Vice President
NYP/Morgan Stanley
Children’s Hospital
and Sloane Hospital for Women
NYP/LOWER MANHATTAN
Tony Dawson began his
career over 25 years ago
at the former New York
Hospital as an operating
room nurse. He has served as Vice President for Quality
and Patient Safety, and most recently has been serving
as Vice President, Operations at NYP/Milstein. He has
now become Senior Vice President and Chief Operating
Officer, NYP/Milstein.
NYP/WESTCHESTER
Robert Guimento has been
at NYP for 10 years and
first served as Director for
Financial Planning and
Business Development Services. Most recently, he served
as Vice President for Ambulatory Care, responsible for all
of NYP’s ambulatory care operations. Mr. Guimento has
now assumed the role of Senior Vice President and Chief
Operating Officer at NYP/Lower Manhattan.
Susan Mascitelli, RN
Senior Vice President
Patient Services Administration
and Patient Experience
and Liaison to the
Board of Trustees
Susan Mascitelli has been
at NYP for over 30 years
and is a longstanding member of the Hospital’s senior
management team. In addition to her role as liaison to
our Board of Trustees, she has responsibility for the
Office of Patient Services Administration and Global
Services. In addition, she now has assumed responsibility for NYP’s patient experience and our patientcentered care infrastructure.
David Alge, MBA
Senior Vice President
Population Health
NYP/WEILL CORNELL
Juan Mejia, MPH
Vice President, Operations
NYP/Weill Cornell
A graduate of the Hospital’s first
summer internship program,
Juan Mejia has been at NYP for
over 10 years. He held various
operations management roles
at both NYP/Weill Cornell and NYP/Milstein, and is
currently Vice President, Operations, NYP/Morgan Stanley
Children’s Hospital and Sloane Hospital for Women. By the
end of this year, Mr. Mejia will join the senior management
team at NYP/Weill Cornell as Vice President, Operations.
David Alge joined NYP
over 10 years ago as Vice
President, NYP Healthcare
System Operations. He has
been most recently serving as
Vice President, Integrated Delivery System Strategy, and
has now become Senior Vice President for Population
Health. In this newly created role that supports both
the Hospital and our network of regional hospitals,
he will have responsibility for operations of the
Ambulatory Care Network sites, NYP’s management of
our Accountable Care Organization, and our response
to the government’s Delivery System Reform Incentive
Payment (DSRIP) Program.
NYP REGIONAL HOSPITALS
Michael J. Fosina, MPH, FACHE
President
NYP/Lawrence Hospital
Michael Fosina began his management
career at the former New York Hospital
over 25 years ago. He served as Vice
President and Executive Director of
NYP/Allen for many years, and
has most recently served as Senior Vice President and Chief
Operating Officer for NYP/Lower Manhattan. Mr. Fosina has now
assumed his new role as President of NYP/Lawrence Hospital.
NYPress 18
SEPTEMBER / OCTOBER 2015
Jaclyn A. Mucaria, MPA
Chief Operating Officer
NYP/Queens
Jaclyn Mucaria has been a member
of NYP’s senior management team
for over 15 years. She most recently
served as Senior Vice President
for Ambulatory Care and Patient
Centered Services. Ms. Mucaria has now assumed her new
role as Chief Operating Officer at NYP/Queens.
Stacey Petrower, MPA
Chief Operating Officer
NYP/Hudson Valley Hospital
Stacey Petrower began her career
at NYP over 10 years ago, first in
corporate services and then in
operations at both NYP/Morgan
Stanley Children’s Hospital and
NYP/Weill Cornell. She is currently Vice President, Operations
at NYP/Weill Cornell and by the end of this year will assume
the role of Chief Operating Officer at NYP/Hudson Valley.
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Benefits Corner
METLIFE AUTO AND HOME INSURANCE
NYP employees can now purchase auto
and home insurance through MetLife at
a group discount. The auto insurance
policies include coverage for motorcycles, recreational
vehicles, and boats. The homeowners’ policies include
coverage for your home, rental, vacation residence,
and personal liability insurance. Payment for MetLife
policies can be made directly from your personal bank
account. To learn more about these special MetLife
offerings and enroll, call 1-800-GETMET8 and mention
Group Discount Code B5U.
2016 ANNUAL BENEFITS ENROLLMENT
Annual Benefits Enrollment for 2016 is
Monday, October 26 through Monday,
November 16, 2015. During Annual
Benefits Enrollment, you can enroll or make changes
to your Medical, Dental, Life Insurance, Long-Term
Disability, Financial Planning, and Legal benefit plans
using Employee Self-Service. What’s New for 2016
and more details will be announced on the NYP Infonet.
DEPENDENTS’ SOCIAL SECURITY
NUMBERS REQUIRED
As part of the Affordable Care Act,
beginning in 2016, NYP will be required
to provide the IRS with information about employees’
health coverage during any of the months from
January through December 2015. Social Security
numbers are required for this reporting. Please make
sure the records for your NYP Medical Plan benefits
are complete and that you have provided Social
Security numbers for all your covered dependents.
Your benefit record must be complete to continue
uninterrupted coverage.
You can confirm information for your dependents
in your benefit record online through Employee SelfService. Go to www.nyp.org/benefits and click on
How To Enroll.
If you have any questions or need assistance,
call the Employee Benefits Service Center at
212-297-5771.
GREEN PAGES CONTACT INFORMATION
Benefits Corner
212-297-5771
BenefitsBridge@nyp.org
Employee Activities
212-746-5615
activities@nyp.org
Other Green Pages News
hrweb@nyp.org
Employee Activities
RECOGNITION AND EVENTS
We are excited to announce that the Amazing People
recognition program is now offering more ways to
acknowledge staff. Effective immediately, staff can now
use Applaud a Teammate to recognize the efforts of a
staff member at any of the Hospital’s six campuses.
To recognize your co-worker, access the Applaud a
Teammate section through the Recognition Center tab on
the Amazing People platform.
DISCOUNT TICKETS FOR SPORTS,
THEATER, AND FAMILY ENTERTAINMENT
Plum Benefits and TicketsatWork have merged, and
NYP employees can take advantage of more offers and
entertainment. You can enjoy savings of up to 60% on
over 80,000 offers. Perks include:
• New website with better navigation, as well as
more entertainment and travel options to destinations
nationwide
• New products and special offers, including rental
cars, parking, movie tickets, theme parks nationwide,
Las Vegas shows and more
Use your current Plum Benefits account information to
log in if you are already a member.
If you are not a member and would like to sign up, visit
www.plumbenefits.com and use your NYP email
address. You can also use your personal email if you
include your corporate access code, which can be
obtained by calling 212-660-1888.
If you need assistance, contact the customer service team at
212-660-1888 or contact@plumbenefits.com.
For a complete list of discounts, go to the Infonet
Employees page and click on Discounts & Perks under
Quick Links.
MOVIE TICKETS
Effective, August 1, 2015, there is a
change in discounted AMC movie tickets
offered to NYP employees. The AMC
Gold Ticket will no longer be available for
purchase, and will be replaced with the new AMC Green
Ticket. The Green Ticket is valid for one admission to
any movie except those distributed by The Walt Disney
Company including, but not limited to, Pixar, Marvel,
and Lucas Film Ltd titles. The Green Ticket excludes all
Disney movies including Ant-Man, Bridge Of Spies, The
Good Dinosaur, Star Wars, The Finest Hours, Zootopia,
The Jungle Book and Finding Dory.
If you have already purchased a Gold Ticket, AMC
will honor those tickets with the current terms and
conditions stated on the ticket.
Discounted AMC Green Tickets can be purchased for
$9.00 per ticket in the Gift Shops at NYP/Weill Cornell,
NYP/Columbia, NYP/MSCH, and NYP/Allen. If you have
any questions, please e-mail activities@nyp.org.
20-YEAR GALA CELEBRATIONS
Employees who celebrate 20 or more years
of service this year are invited to attend the
20-Year Gala for their site. Invitations with
complete details have been mailed to honorees’ homes.
The 20-Year Gala for employees of NewYork-Presbyterian/
Weill Cornell, NewYork-Presbyterian/Westchester, and
NewYork-Presbyterian/Ambulatory Care Network/Weill
Cornell was held on September 9. Below are the dates
for the 20-Year Galas being held in October.
Thursday, October 15, 2015: At the Downtown Marriott
for employees of NewYork-Presbyterian/Lower Manhattan
Wednesday, October 21, 2015: At the Marriott Marquis
Times Square for employees of NewYork-Presbyterian/
Columbia, NYP/Morgan Stanley Children’s Hospital,
NewYork-Presbyterian/Allen, and NewYork-Presbyterian/
Ambulatory Care Network/Columbia
EMPLOYEE DISCOUNTS
LITTLE MAESTROS
Little Maestros, an early-childhood
educator-approved music program for
infants and toddlers ages 3 months through
4 years, is offering NewYork-Presbyterian employees a
$50 discount when booking a children’s birthday party.
Entertainment includes a live band performing
interactive original music, traditional kids’ songs, and
classic party hits, party favors, and options such as puppet
shows and story time. Little Maestros is located at 344
East 69th Street and the program is also available at other
locations throughout the city. For more information or to
book a class or birthday party, contact Marni Konner at
212-396-3977 or visit www.littlemaestros.com. Please
be sure to mention that you are an NYP employee.
HOSPITALITY FOR PATIENTS,
FAMILIES, AND VISITORS
The NewYork-Presbyterian Guest Facility at The Helmsley Medical
Tower offers temporary accommodations for Hospital patients,
their families, and visitors. Each spacious room offers cable TV,
a fully equipped kitchen, and daily housekeeping service. We
also provide high speed Internet access, which is now wireless
and FREE, in all guest rooms. The Guest Facility is located at
1320 York Avenue between 70th and 71st Streets. Tours are
available for NYP staff every Thursday between 12 noon and 3 pm.
To learn more details or to make a reservation, call 212-472-8400
or visit www.nypguestfacility.com.
SEPTEMBER / OCTOBER 2015
19 NYPress
Amazing Patient Experiences...Life-Long Bonds
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Tarrell Le
Jerry Cahill
Daniel Jacobs
Tarell Lee and Matt Long
The Finest and Bravest
Daniel Jacobs
A Champion for Many Causes
Jerry Cahill
His Incredible Journey
Ten years ago, NYPD traffic officer Tarrell Lee was
rushed to NYP/Weill Cornell after being hit by a car
while on duty. Dean Lorich, MD, Soumitra Eachempati,
MD, and a multidisciplinary team worked tirelessly
to keep him alive. During his long rehabilitation, he
met FDNY firefighter Matt Long, who was seriously
injured after being hit by a bus while riding his bike
to work. The two developed a special bond, and to
mark the 10th anniversary of their incredible recoveries, Tarrell and Matt returned to NYP to celebrate with
the health care teams that saved their lives.
On September 28, Daniel Jacobs hosted a superhero
party for pediatric patients and families at NYP/Morgan
Stanley Children’s Hospital. Four years earlier, Daniel, a
professional boxer, was nearly paralyzed by a large
cancerous tumor that was wrapped around his spine.
Following surgery by Roger Hartl, MD, at NYP/Weill Cornell
to remove the tumor and treatment for cancer, Daniel
returned to the ring, going on to win the World Boxing
Association Middleweight Champion title. Since then
Daniel has established his Get in the Ring Foundation to
help “knock out” childhood cancer, obesity, and bullying.
On September 24, after riding for eight days, 60 to 80
miles a day, Jerry Cahill, and his riding partner, Emily
Schaller, completed a 500-mile bike ride from Maine
to the Milstein Building to raise awareness for cystic
fibrosis (CF) through the Boomer Esiason Foundation.
The feat was quite personal for Jerry, who has CF.
In fact, his incredible journey began nearly 50 years
earlier, when at age 10 he was diagnosed with the
disease. In 2012, he had a double lung transplant at
NYP/Columbia, running a 10K race with his surgeon,
Joshua Sonett, MD, three months later.
Sometimes it can be hard for patients to understand that it is a long process and there are many steps in between
illness or injury and recovery, but it’s our job to show them that there’s a light at the end of the tunnel.
”
”
— Theodora Gianoumis, NYP Physical Therapist
NYPress 20
SEPTEMBER / OCTOBER 2015