Transport Department Government of Uttar Pradesh

Transport Department
Government of Uttar Pradesh
Intelligent Transport Management System (ITMS)
Uttar Pradesh State Road Transport Corporation (UPSRTC)
Capital cost – Rs. 38.25 crores
50% ACA Grant by MoRTH, GoI – Rs. 19.125 crores
Balance capital cost & operating cost to be met by UPSRTC
Funding & implementation Model – BOOT
Period of contract – 5 years after Go Live (May 2014)
Contract consideration – 44 paise per ticket
Consultant – M/s Ernst & Young
Systems Integrator – M/s Trimax IT Infrastructure Ltd.
About UPSRTC
UPSRTC OPERATES PASSENGER ROAD TRANSPORT SERVICES IN UP &
NEIGHBOURING STATES
MISSION - Efficient, Economic, Co-ordinated & Adequate Services
ENDEAVOUR - Safety, Passenger Comfort, Environment Conservation, Regulated Services
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First Operation: Lucknow Barabanki route on 15.4.1947
 Incorporated on 1.6.1972 under RTC Act, 1950
 UPSRTC comprises of
 20 regions - 115 depots
 1 car section at Lucknow
 2 central workshops and Training School at Kanpur
 300 bus stations (251 owned and 49 in rented premises)
 11 tyre shops
Buses (as on 30.6.2014) – 9650 (Nigam – 7500 & Hired – 2150).
 Capital (as on 31.3.2014) - Rs. 419 crores
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Central Govt. Rs. 60 crores & State Govt. Rs. 359 crores.
Employees (as on 31.3.2012)
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Regular - 27172 & Contract – approx. 24000.
ITMS – Objectives & Goals
Public
Ticketing convenience – websites, mobile phones, counters
Payment convenience – cards, net banking, IMPS, cash
Green Initiative - ticket in electronic format & Clear printed ticket
Disaster management & 24 x 7 helpline – SOS assistance in disaster /
distress – accident / breakdown / holdup
Travel information - Website, IVRS, SMS, LCD Display Boards,
Automatic Announcements
UPSRTC
Revenue reconciliation, incremental revenue from advertisements
Reduction in
•Manual work, Staff cost – Ticketing & accounting, Pilferage &
enforcement
Operations Control
•Regularity & punctuality, Unauthorised halts, overspeeding,
unscheduled operations, Fuel consumption & cost control
Project Overview
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Online Ticket Booking
Ticketing convenience – Internet
booking – Any where any time
Available on popular Ticketing portals
– Makemytrip, Redbus, BusIndia,
GoIbibo, Hermes, TravelYaari
Green Initiative –
Ticket on Mobile /
Laptops with photo
ids allowed for
travel, no print out
needed
Seat Selection – An
advanced feature
based on seat map &
availability
Mobile
Ticketing – SMS
Atom to 567678
& download app
Ease of Payments –
Debit / Credit Cards,
Net Banking, Mobile
Payments System
Counter Ticket Booking
Ticketing convenience – Seat
confirmation and charging of correct fare
User Friendliness Being Introduced –
RFiD Smart Coins and Over The
Counter Smart Cards planned with SBI
to replace paper tickets
Counter Setup – 150 counters set up at all bus stations
RFiD Smart Coins – Similar to that used
in Metro, cash less travel, single usage,
issued from counters readable on
conductor’s ETM
OTC Smart Cards – Faceless Smart
Cards upto Rs. 1000/- for cash less travel
on buses, multiple usage, issued from
counters readable on conductor’s ETM
Conductor Ticket Booking
Manual Ticketing Replaced – Handheld ETM provided for clear printed tickets with
date time stamp and value
Real time sales information sent to servers and activity log maintained
Smart Card MST
Combo Smart Cards for MST (Monthly
Seasons Ticket – Can be used for cash less
travel and shopping
Discounts on MST Cards – Travel 60 trips
per month and pay for 36 trips
MST Cards – Travel 60 trips per month
and pay for 36 trips, designated routes
upto 100 kms
Student MST Cards – Travel 60 trips per
month and pay for 25 trips, designated
routes upto 35 kms
Smart Card Open Ended Passes
Combo Smart Cards for Open Ended
Passes – Can be used for cash less travel
and shopping
Discounts on Open Ended Passes –
20% extra travel value on issue & topup
Open Ended Travel Cards – Travel
as you like – any bus, any distance,
any day till value available in card
Easy Issue & Topup – At all
UPSRTC Counters, simple form with
photo for registration, free topup on
same card
Card Value
Travel Value
500
600
1000
1200
1500
1800
2000
2400
Topup – in denominations of Rs. 100 with a travel value of Rs. 120
2500
3000
Ticketing – Smart Cards
Public Information Systems
Timetables on Website – All
long route timetables are
available on upsrtc.com
Track Your Bus – Real time
tracking of operating buses
with ETA / ETD available on
upsrtc.com
Friends of UPSRTC – A
forum to express views or
share experiences, audiovideo uploads
Pull SMS – Arrival / Departure information can be got by SMS
SMS Arrival Lucknow or
SMS Departure Delhi on 56767
Toll Free Helpline – For information & griveance redressal
18001802877 (24x7)
All India IVRS (149)– For information & griveance redressal
Public Information Systems
LCD Displays on Bus
Stations – For information of
arrival / departures & ETA /
ETD
Automatic Announcements
at Bus Stations – For current
arrivals / departures &
platform numbers
Tracking – VTS
Real time vehicle
tracking & Alerts
with geofencing
capability
On click MIS
and fleet
analysis
SMS to know current
position of bus, next
stop and estimated
time of arrival with
delay, if any
Passenger Safety
Monitoring Speed and
Driving Habits – Real Time
GPS Based monitoring of
overspeed, harsh braking /
acceleration, unauthorised
halts, for safety of operations
Disaster Management &
Support – Distress button on
GPS connected by SMS to
Regional Control Room &
Depot Manager - for quick
support in accident,
breakdown, road hold up,
mob activity, etc. en-route
Tracking – VTS
Operations Control & Monitoring - Revenue
Operations Control & Monitoring - Tracking
0 Cost Sustainable Implementation Methodolgy
-Capital cost 38.25 crs
- GoI grant 19.125 crs
- Balance by SI in BOOT Model
-No investment by UP Govt. or UPSRTC
-Payment for operations & maintenance @ 44 ps per ticket for 5 years
-GoI gets back 5 ps per ticket as service tax
-Recovery of 39 ps per ticket from additional sources of revenue created
from the project
-10 ps per ticket (approx. 6 crs pa) from reservation & cancellation charges
-20 ps per ticket (approx. 12 crs pa) from advertisement on LCD displays & TP
Roll used for tickets
-9 ps per ticket (approx. 5 crs pa) from Smart Card registration charges
IT Roadmap of UPSRTC - Way Forward
-Public Interface
- Social Networking – presence on Facebook, Twitter and Friends forum on website
- Ticketing & information interfaces through ITMS
- CCTV surveillance on buses & bus stations under Nirbhaya Fund
-Applications with cost benefit for organistional requirements
- RFid based Diesel Monitoring & Pilferage Control
- Real time Inventory Application
- HR & Smart Card Payroll Application
- Automatic Crew Duty Allotment & Attendance Monitoring – Biometric & Card
- GPS & Mobile surveillance on vehicles of checking squads
-Applications for efficiency improvement
- e-Office & paperless office
- e-Tendering
- Video Conferencing
Uttar Pradesh State Road
Transport Corporation (UPSRTC)
Thank you
www.upsrtc.com,
www.upsrtconline.co.in
Parivahan Bhawan, Tehri Kothi, MG Marg, Lucknow.
Ph : +91-522-262363, Fax : +91-522-2615526,
email – helpline@upsrtc.com, support.online@upsrtc.com