world textile services congress

Featuring
SPOUSE/PARTNER
PROGRAM
WORLD TEXTILE
SERVICES CONGRESS
OCTOBER 5–7, 2016 • BRUGES, BELGIUM
Join industry leaders from around the world to discuss economic, political and
regulatory issues that drive textile services profitability. You’ll learn new approaches
to common trends and challenges and enjoy a wealth of social opportunities in
Bruges, a historic hub of textile trade distinguished by its canals, cobbled streets
and medieval buildings.
ORGANIZERS
WORLD TEXTILE
SERVICES CONGRESS
OCTOBER 5–7, 2016 • BRUGES, BELGIUM
The WTSC focuses on economic, political and regulatory issues that
affect the future of our industry worldwide. Speakers from commerce,
government and the industry educate, inform and entertain delegates
to the Congress: senior executives from the leading textile services
companies from every continent and market sector including international
and national chains and independent operators from Europe, North and
South America, Asia, Australia and more.
The program balances networking and social events with internationally
renowned speakers, textile services CEOs and other leaders providing
their insight into global and domestic matters regarding labor,
technology and supply chain, as well as the latest technological and
scientific developments.
WHO SHOULD ATTEND
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Independent Company
Owner/Operators
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Corporate Headquarters
Executive Management
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Chairman / CEO / Owner /
President
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Vice President / COO / CFO
Only launderers may attend;
attendance of suppliers to the laundry
industry is limited to sponsors (see
page 7)
ETSA, FBT (Belgian textile care association) and TRSA are pleased to
announce the 2016 WTSC agenda. We are committed to hosting an
informative, enjoyable conference for senior executives and decisionmakers in textile services around the world. We expect to modify this schedule to accommodate thought-provoking
speakers and information-sharing events. This program is subject to change.
THANKS TO OUR SPONSORS
EVENT PARTNERS
KEYNOTE SPEAKER SPONSORS
GOLD SPONSORS
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ADDITIONAL GOLD SPONSORSHIPS AVAILABLE; SEE ELIGIBILITY, PAGE 7
SCHEDULE OVERVIEW
WEDNESDAY, OCTOBER 5, 2016
13:00 – 16:00
NATIONAL ASSOCIATIONS’ BOARD OF DIRECTORS MEETINGS
17:30 – 19:00
WELCOME RECEPTION (Hotel Dukes’ Palace)
19:00 – 22:00
BEER WALKING DINNER (Provinciaal Hof—Historic Venue)
THURSDAY, OCTOBER 6, 2016
All Business Sessions at Belfort en Hallen (Belfry and Market Halls)
8:00 – 9:00
REGISTRATION
9:00 – 9:15
WELCOME: PHILIP REBRY, FBT PRESIDENT
Moderator: Andrea Croonenberghs, Flemish TV Journalist
GENERAL SESSIONS
9:15 – 10:45
KEYNOTE SPEAKERS
10:45 – 11:15
BREAK
11:15 – 12:30
GLOBAL TRENDS OVERVIEW
12:30 – 13:45
LUNCH
13:45 – 15:00
CORPORATE SOCIAL RESPONSIBILITY
15:00 – 15:30
BREAK
15:30 – 16:30
TEXTILE SERVICES MARKET DYNAMICS
17:45 – 18:00
WALK FROM HOTEL DUKES’ PALACE TO STADHUIS (City Hall)
18:00 – 19:00
RECEPTION (Stadhuis)
19:00 – 19:30
WALK TO CONCERT GEBOUW BRUGGE (Concert Hall)
19:30 – 22:30
RECEPTION AND GALA DINNER (Concert Gebouw Brugge)
22:30 – 23:30
AFTER DINNER DRINKS (Concert Gebouw Brugge)
Herman van Rompuy, President, European Council, 2010-2014
Marc Herremans, Ironman Triathlete, Coach, Philanthropist
Including: Willemijn Martens, Procurement Director, Accor Hotels, Benelux;
Philip Pu, GM, Blue Sky Laundry, Beijing, China
Including: Bill Evans, President and CEO, AmeriPride Services, U.S. and
Martin Swierzy, Managing Director, ALSCO Berufskleidungs-Service GmbH,
Germany.
Including: Juha Laurio, ETSA Chair and President/CEO, Lindstrom Group,
Finland; David Potack, TRSA Chair and VP, Unitex Textile Rental Services, U.S.
and Chris Sander, CEO/Executive Director, Johnson Service Group plc, U.K.
Featuring: Dirk Denoyelle, Corporate and Conference Comedian
FRIDAY, OCTOBER 7, 2016
8:30 – 13:00
PLANT TOURS
13:00 – 14:30
LUNCH (Brewery/Brewpub)
14:30 – 17:00
OPTIONAL SOCIAL ACTIVITES
18:00 – 21:00
OPTIONAL DINNER
Bruges Highlights Tour
Flanders Fields
Bruges by Bike
‘t Zwart Huis (Typical Bruges cafe)
PRESENTATIONS IN ENGLISH
DRESS CODE: BUSINESS CASUAL FOR ALL PROGRAMS, EVENTS
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WEDNESDAY, OCTOBER 5, 2016
GATHERING OF NATIONS
NATIONAL ASSOCIATIONS’ BOARDS OF DIRECTORS
HOTEL DUKES’ PALACE
Meet industry leaders from multiple countries arriving for their national associations’ Boards of
Directors meetings Wednesday afternoon, just before the kick-off of Congress social activities.
§§
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§§
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§§
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Deutscher Textilreinigungs-Verband (DTV—Germany)
European Textile Services Association (ETSA)
Federatie van de Belgische Textielverzorging (FBT—Belgium)
Groupement des Entreprises Industrielles de Services Textiles (GEIST—France)
Textile Services Association (TSA-UK)
TRSA (North America)
Wirtschaftsverband Textil Service e.V. (WIRTEX—Germany)
CELEBRATION WORTHY OF THE AGES
WELCOME RECEPTION
HOTEL DUKES’ PALACE
Enjoy the opening reception to be held on the same ground where lavish festivities were staged nearly 550
years earlier to usher in the reign of Duke Charles of Burgundy. Charles and his bride Margaret of York (sister of
two British kings) resided at the palace (now a Kempinski hotel) after their “wedding of the century” in Bruges
in 1468. Their ceremony followed nine days of feasts and entertainment. You’ll capture some of that spirit and
continue the fun later as you accompany other Congress attendees to an informal dinner near the hotel.
BEER WALKING DINNER
PROVINCIAAL HOF (PROVINCIAL PALACE)
Led by a Brugean town crier, you’ll stroll with the group to a neo-Gothical marvel, started in 1876 and built in
phases until 1921, for provincial government meetings. It now hosts a variety of ceremonies and exhibitions. A
musical quartet will greet you on the stairs as you move inside, surrounded by stunning stained-glass windows
and ironwork as you enjoy your meal with an array of beers, wine, water and soft drinks.
Hotel Dukes Palace
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THURSDAY, OCTOBER 6, 2016
FULL DAY OF CONGRESS ACTIVITIES
FAMED LANDMARK HOSTS SESSIONS
BELFORT EN HALLEN (BELFRY AND MARKET HALLS)
From the 13th to the 16th century, much of Bruges’ commerce was conducted in the Hallen, with the Belfort
(hall tower) housing the city’s treasures, archives and armory, topped by the bell chamber. The halls came first,
mainly for wool and cloth trade and warehouses. Today you’ll find modern banquet and exhibition comforts
there awaiting your experience with Congress delegates from across the globe. The Belfry’s summit (366 steep
steps) offers panoramic views of Bruges and the surrounding countryside all the way to the sea.
MODERATOR
ANDREA CROONENBERGHS, FLEMISH TV JOURNALIST
Practicing the skills she refined for 25 years as a TV reporter, she will set the pace for the
day’s discussions, challenging presenters to succinctly articulate the relevance of their
comments to your business. Croonenberghs has also been a prominent actress (film,
theater, TV), radio personality and musician. She is an ardent supporter of charitable
causes including Alzheimer’s and cancer research, Doctors without Borders and facilitating
incarcerated parents’ contact with their children.
KEYNOTE SPEAKERS
HERMAN VAN ROMPUY
PRESIDENT, EUROPEAN COUNCIL, 2010-2014
Appointed in 2009, Van Rompuy was the first full-time president of the European Council,
the arm of the European Union (EU) consisting of its heads of state. He was reappointed
in 2012. Among his accomplishments was facilitating cooperation among Eurozone
countries to help Greece (and later Ireland and Portugal) stabilize borrowing costs while
preventing economic contagion throughout the EU. Van Rompuy’s service was also marked
by successful coordination of European interests on the world stage at summits (G8, G20,
bilateral including EU-China) and in the Libya crisis. In 2014 he was awarded the International Charlemagne
Prize, the oldest and best-known honor for advancing European unity, for a variety of mediation feats led by
saving the euro.
At the time of Van Rompuy’s first election, he was prime minister of Belgium. He had served in Belgium as
Speaker of the House of Representatives (2007-2008) and in several government positions, including Minister
of Budget (1993-1999), Minister of State (2004) and Secretary of State for Finance and Small Businesses (1988).
As budget minister, together with finance minister Philippe Maystadt, he helped drive down Belgium’s debt
from a peak of 135% of gross domestic product (GDP) in 1993. It fell to below 100% of GDP in 2003.
A former economist at the National Bank of Belgium, Van Rompuy began his political career in 1973 as national
vice president of his party’s youth council. He has held various responsibilities within his party and in the
Belgian Parliament, serving in turn as Senator (1988-1995) and Member of Parliament (1995-2009).
MARC HERREMANS
IRONMAN TRIATHLETE, COACH, PHILANTHROPIST
His recollections will build your persistence and persuade you to set lofty goals.
Training for triathlons since 1998, this Belgian was destined to reach the apex of the
sport. At the 2001 Ironman World Championship in Hawaii, widely regarded as the
toughest triathlon competition, Herremans finished sixth. In 2002, he fell during bike
training, paralyzing him from his stomach to his feet. Just three months later, however,
he began training as a wheelchair athlete. He began to compete again in Hawaii right
away and in 2006 was the first wheelchair athlete to arrive at the finish. In 2007, he achieved the same
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feat at the Crocodile Trophy, recognized as the hardest mountain-bike championship in the world.
In 2003, Herremans established To Walk Again, a foundation that provides disabled people with a chance
for revalidation and sports. He started coaching in 2008 and soon was acclaimed for guiding triathletes
and cyclists. Four years later, with the help of a stepping robot, he walked again. And he started another
charity: Project U-Turn, organizing adventure trips for people with disabilities.
Hearing his talk will convince you that he’s rightfully earned the nickname “Mad Max” for unmatched
determination and unwillingness to give up.
GLOBAL TRENDS OVERVIEW
POLITICAL, MARKETPLACE SPEAKERS
Be presented with solutions for your business to common challenges posed by regulation, globalization,
competition and customers. You’ll benefit from discussion of supply and demand for key products
required for your business such as textiles, energy, chemicals, electronics and more. You’ll learn about
how the Chinese market’s development could affect your operation and represent opportunity. Legal and
ethical constraints, especially regarding environment, safety and health, will be profiled as well.
INCLUDING: Willemijn Martens, Procurement Director, Accor Hotels, Benelux; Philip Pu, GM, Blue Sky
Laundry, Beijing, China
CORPORATE SOCIAL RESPONSIBILITY
PRESENTERS FROM OUR INDUSTRY, OTHERS
Learn how our industry can follow a worldwide agenda for increasing revenues by promoting textile
services’ increasing contributions to customers’ sustainability, cost control and image. Other industries’
efforts serve as models, as their promotion of their corporate social responsibility and reputation have
contributed to their significant growth.
INCLUDING: B
ill Evans, President & CEO, AmeriPride Services, Inc., United States and
Martin Swierzy, Managing Director, Alsco Berufskleidungs-Service GmbH, Germany
TEXTILE SERVICES MARKET DYNAMICS
CEO PANELISTS FROM OUR INDUSTRY
Understand principles that limit and facilitate revenue-generation and cost-control strategies as panelists
present short profiles of the industry in various geographic markets. See how performance is affected by
supply concentration (chain vs. independent laundries), demographics (population, workforce), economic
mix by industry (product- vs. service-producing) and supply costs.
INCLUDING: J uha Laurio, ETSA Chair and President/CEO, Lindstrom Group, Finland;
David Potack, TRSA Chair and VP, Unitex Textile Rental Services, U.S.; and
Chris Sander, CEO/Executive Director, Johnson Service Group plc, U.K.
CORPORATE AND CONFERENCE COMEDIAN
DIRK DENOYELLE
A micro-electronics engineer turned comedian, Denoyelle will wrap up the day’s
sessions with a funny summary of what has been said. He’ll capture your attention with
exaggerated characterizations of your business that will make you smile. You’ll leave
with a positive outlook of the industry’s future. Dirk has brought comedy to companies
and conferences since 2001. After getting his degree in 1987, he worked for IMEC
(micro-electronics research), was a freelance reporter and fulfilled military service. But
by 1991, he became a professional comedian.
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NIGHT ON THE TOWN
MAYOR’S RECEPTION
STADHUIS (CITY HALL)
A short walk from the Hotel Dukes’ Palace delivers you to a reception in this structure built in 1376.
Greeted by the city mayor, you’ll mingle in its Gothic Hall, featuring late 19th-century murals and colorful
vaulted ceiling. Painted figures depict Bruges’ glorious past, executing a “citizens and government”
theme that sheds light on eternal power struggles everywhere between local and federal authorities and
citizens.
RECEPTION, GALA DINNER, AFTER-DINNER DRINKS
CONCERT GEBOUW BRUGGE (CONCERT HALL)
Your evening stroll takes you next to a modern facility (2002) for a reception and a 4-course meal
followed by an hour-long open bar. First you’ll get a unique view of Bruges’ historic center from the
rooftop terrace. When you’re seated for dinner, you’ll be treated to a breathtaking panorama featuring
the lighted towers of this World Heritage city. The hall is hailed as a sometimes surprising and creative
ode to Bruges and its dreams.
PARTICIPANT ELIGIBILITY AND LIMITS
DELEGATES: Only launderers may participate as delegates (attendees). Limit four delegates per
company; each may be accompanied by a spouse/partner. To add others to the waiting list, email
their names to register@wtsc.be by September 5, 2016.
SPONSORS: Attendance by suppliers to the laundry industry is limited to representatives of WTSC
sponsors. WTSC Event Partner sponsors may have four attendees each; WTSC Keynote Speaker
and WTSC Gold sponsors may have two attendees each. Email register@wtsc.be.
Stadhuis (City Hall)
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FRIDAY, OCTOBER 7, 2016
HALF DAY OF CONGRESS ACTIVITIES
PLANT TOURS: LAUNDRIES TO BE ANNOUNCED
The Congress will offer at least one excursion to two laundries (and possibly a choice of such itineraries)
where you’ll observe how Belgian plant operators achieve high productivity and efficiency. Compare
processes and performances to your own.
LUNCH: BREWERY/BREWPUB
You’ll experience the beer culture of Bruges, where restaurants
are known for serving hundreds of varieties, a tradition dating
to the 15th century, when the city was at its most powerful and
54 breweries operated within its fortified walls.
OPTIONAL ACTIVITIES (ADDITIONAL FEES)
BRUGES HIGHLIGHTS TOUR
BRUGES BY BIKE
Tour this city of colorful bricks and mortar, often
remembered for wars and revolutions but today
exhibiting an invincible spirit of survival. The
compact downtown area boasts restorations of
residential and commercial structures, historic
monuments and churches, earning the city
distinction as a “European Capital of Culture.” This
tour includes a boat trip.
Discover less touristy but more intriguing sights
as you navigate winding backstreets and zip
along waterways to view parishes, windmills and
medieval fortifications. Getting off the beaten path
will fuel your imagination about what life in the late
middle ages must have been like.
FLANDERS FIELDS
Site of World War I battles for four years beginning
in 1914, the area had been home to tens of
thousands of citizens who became refugees,
abandoning homes and fields. The old houses
and monuments were gradually rebuilt. You’ll be
inspired by the comeback.
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DINNER: ‘T ZWART HUIS
Savor a quintessential Belgian dinner in what
started as a merchant’s house (1482) with a
tower residence, now hailed for knowledgeable
and friendly restaurant staff serving great food
with world-class jazz and blues playing in the
background.
SPOUSE/PARTNER PROGRAM
WALK WITH THE CHEF IN BRUGES
THURSDAY, OCTOBER 6, 2016
10 AM TO 3 PM
Guided by a chef who tells you recipe secrets and a guide who tells you stories about the rich history of
Bruges, you’ll hit the tastiest spots in the city, stopping in markets and shops to sample local products.
Streets are lined with fish markets, butcher and cheese shops, bakeries, chocolatiers and more. Stops will
include:
ARTIST AT WORK
DAVID DE GRAEF
You’ll view a demonstration of his airbrush art and try it yourself. His 15th-century house along
a canal, a favorite of Winston Churchill and royalty, offers a secluded inner garden and unique
views of the Church of our Lady and Palace of Gruuthuse. David will serve an aperitif and
appetizer.
TOP CHOCOLATIER
POL DEPLA
A renowned Belgian ambassador for chocolate, Pol will welcome you to his workplace, where
he mixes chocolate with extraordinary flavors. You’ll taste several after his demonstration and
explanation and take some away.
LUNCH
JACQUEMIN HOUSE
Your visit to this house (first registered owner, Jacquemin De Graeve, 1532) will impress you
with how renovation can provide modern comfort with respect for the past. Located in the
city center, it offers a view of the Groene Rei (canal of Bruges) and a separate “orangerie”
(conservatory) on the grounds. In the residence, you’ll see a studio (a painter is one of the
current owners), saloons and kitchen. Weather permitting, your catered lunch will be outdoors.
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CONGRESS REGISTRATION
WORLD TEXTILE SERVICES CONGRESS
WEDNESDAY, OCTOBER 5 TO FRIDAY, OCTOBER 7, 2016, BRUGES, BELGIUM
PLEASE COMPLETE ONE REGISTRATION FORM FOR EACH DELEGATE
BY MAIL (FILL IN CREDIT CARD INFO):
FEDERATIE VAN DE BELGISCHE TEXTIELVERZORGING (FBT VZW)
BRUSSELSESTEENWEG 478
B - 1731 ZELLIK
BELGIUM
PHONE: + 3224631950
BY FAX: + 3224631761
BY EMAIL: REGISTER@WTSC.BE
VIA WEBSITE: WWW.WTSC.BE
DELEGATE (PLEASE PRINT OR TYPE)
Registration fee includes receptions; Wednesday/Thursday dinner; Thursday/Friday lunch). Limit four delegates per company, each of whom may
be accompanied by a spouse/partner. To add others to the waiting list, email mvs@fbt-onlne.be by September 5, 2016.
NAME ________________________________________________________________________________________________________________________________
COMPANY____________________________________________________________________________________________________________________________
TITLE_________________________________________________________________________________________________________________________________
ADDRESS_____________________________________________________________________________________________________________________________
CITY/STATE/ZIP ________________________________________________________________________________________________________________________
TELEPHONE___________________________________________________________________________________________________________________________
E-MAIL (REQUIRED) ____________________________________________________________________________________________________________________
VAT # _________________________________________________________________________________________________________________________________
SPOUSE/PARTNER
Registration fee includes receptions, dinners, lunches with delegates plus Thursday spouse/partner program.
NAME _______________________________________________________E-MAIL__________________________________________________________
BEFORE
MAY 31, 2016
AFTER
MAY 31, 2016
DELEGATE See page 7 for eligibility
€ 605*
€ 726*
X1=
SPOUSE/PARTNER
€ 424*
€ 545*
X1=
REGISTRATION FOR OPTIONAL FRIDAY AFTERNOON EVENTS (SELECT ONE)
TOTAL
# PARTICIPANTS
BRUGES HIGHLIGHTS
€ 39/PARTICIPANT*
€ 51/PARTICIPANT*
X ________ =
FLANDERS FIELDS
€ 103/PARTICIPANT*
€ 115/PARTICIPANT*
X ________ =
BRUGES BY BIKE
€ 83/PARTICIPANT*
€ 95/PARTICIPANT*
X ________ =
€ 73/PARTICIPANT*
€ 85/PARTICIPANT*
X ________ =
FRIDAY DINNER: ‘T ZWART HUIS (INCLUDES DRINKS)
TOTAL
*PRICES INCLUDE 21% VAT. rules vary by your home country. If you already file Belgian VAT returns, deduct there. If you are not in Belgium but elsewhere within the EU,
request your refund under VAT Directive 2008/9/EC via the electronic portal in the EU Member State where you are established. If you are outside the EU, submit your
refund request with Belgian VAT authorities under 13th VAT Directive 86/560/EC.
PLANT TOUR PREFERENCES
MY FIRST CHOICE IS (PLEASE CHOOSE ONE):
MY SECOND CHOICE IS (PLEASE CHOOSE ONE):
HEALTHCARE
HEALTHCARE
MATS AND MOPS
MATS AND MOPS
WORKWEAR
WORKWEAR
HOSPITALITY
HOSPITALITY
PLEASE CHECK IF YOU REQUIRE SPECIAL ASSISTANCE OR HAVE SPECIAL DIETARY REQUIREMENTS TO FULLY PARTICIPATE.
PAYMENT TOTAL: $
CHARGE TO:
VISA
MASTERCARD
MAESTRO
___________________________________________________________________
NAME ON CARD
___________________________________________________________________
SIGNATURE (MUST SIGN TO CHARGE CREDIT CARD)
___________________________________________________________________
CARD NUMBER
EXPIRATION DATE
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TRANSFER TO FBT BANK ACCOUNT:
KBC BANK, ZELLIK
IBAN: BE55 7360 1499 4244
BIC (SWIFT): KRED BE BB
NATIONAL TRANSFER FEES MAY APPLY.
CANCELLATION POLICY: Written cancellations
received by September 14, 2016 will receive a full
refund minus a 25% processing fee. Cancellations
received after September 14, 2016 will not be refunded.
Fees cannot be credited to another program or event.
Dear Guest,
We would like to inform you that a room can be booked at Hotel Dukes’ Palace when participating in the World
Textile Services Conference (WTSC) in Bruges from check-in Wednesday, October 5, 2016, until checkout, Saturday,
October 8, 2016.
This offer is available only by email or fax until July 30, 2016, with limited availability. After July 30, 2016, rooms may be
unavailable.
Reservations are only valid after a written confirmation by the hotel and acceptance of your credit card
guarantee. This preferential rate is only valid with CC-guarantee.
The following cancellation conditions apply:
- Once the room has been booked and confirmed by the hotel, no cancellation is possible and the full stay will be
charged (100% charge).
All rates include buffet breakfast, local taxes, Wireless internet and free access to our Wellness area.
If you want to prolong your stay until Sunday, October 9, 2016, an additional charge of € 40 will be charged for the
last night (Saturday, October 8, 2016).
To secure your reservation at the preferential rates, please fill out this document with your CC-details. Thank you for
your reservation. We are looking forward to welcoming you soon in Bruges.
Sincerely,
The Hotel Dukes’ Palace Team
Reservation Form
Name:
First Name:
Arrival Date:
Departure date:
No Rooms:
No Adults:
Bed & Breakfast, excluding city tax at € 2.12 per person, per night:
Superior Single room @ € 178/night
Superior Double/Twin Suite @ € 198/night
For stays until Sunday, October 9, 2016, € 40 will be added to the rate for
Saturday, October 8.
E-mail:
Credit card:
□ AMEX □ VISA □ MMMC/EC
Exp Date:
Credit card number and owner’s name:
Parking @ € 25,00/night (upon availability):
□ YES □ NO
Special Remarks:_____________________________________________________________________________
_____________________________________________________________________________________________________________________________
_____________________________________________________________________________________________________________________________
Signature:___________________________________________________________________________________
Please send this form to:
Steven Van de Woestyne
Groups & Events Executive, sales@hoteldukespalace.com
Hotel Dukes’ Palace, Prinsenhof 8 · 8000 Bruges · Belgium Tel +32 50 44 78 82 · Fax +32 50 44 78 80
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