English - Villa del Palmar Cancun Members

Summer 2012
VDP Cancun News
All-In-One Member
Services at the Front
Desk! – For quick and
easy transactions, there
is no need to walk to a
separate Club Caribe
member office. We’ve
streamlined the process
so that you can pay your
maintenance fee bill,
make reservations for
next year, vacation bank
or borrow, or initiate an
exchange – all at the Front Desk! Any Member Service need
or request can be handled on the spot. For those of you who
worry that this affects the level of customized service you
are used to receiving, fear not! Any member issue that needs
extra attention or cannot be handled quickly and efficiently
at the desk can be referred to a separate desk or office area
where your Club Caribe Onsite Representatives will be
there to provide the one-on-one support and service you are
accustomed to.
when they set out to find Mexico’s most
beautiful beach locations to build their
top quality luxury resorts. Did you
know that Cancun, one of your Villa del
Palmar destinations was recently named
in Trip Advisor’s 2012 Top Ten Beach
Destinations in Mexico? It came in at
number #2, rated by you, the travelers.
Here’s what they had to say about
Cancun:
#2 Cancun, Mexico
It’s not just for spring-breakers. Cancun,
with its golden beaches and perfect
climate, is the premiere coastal destination in Mexico. And
while there is certainly a 365-day party available for college
students, resorts cater well to families and to those seeking
solitude. This Yucatan paradise is also the gateway to the
ruins of Tulum and Chichén Itzá.
Since the “business” end of things can be taken care of more
quickly and efficiently, this saves you time so you can be
doing what you are supposed to be doing on vacation
– relaxing. Although the staff onsite is always available to
help you, we always encourage members to call the tollfree Member Services line or go online to take care of all
transactions before your trip. When all the i’s are dotted and
t’s are crossed in advance, all that will be awaiting you in
Mexico is sun and fun!
Trip Advisor Top Ten Mexican Beach Destinations
The Villa Group definitely knew what they were doing
Contents
All-In-One Member Services – Trip Advisor Pg. 1 ■ Cancun Resort Update Pg. 2 ■ Garza Blanca Resort Update – Culture Corner Pg. 3 ■ Out and About
Cancun – Out and About Loreto Pg. 4 ■ Out and About Puerto Vallarta – Out and About Cabo Pg. 5 ■ UVCI Calendar – Resale Fraud Pg. 6
VDP Cancun News ◆ Summer 2012
Cancun Resort Update
New General Manager – Seasoned
Save Time, Postage & Paper by Greening the Bills –
industry professional Lucy Ruiz
relocated from Cabo San Lucas and
now joins the Villa del Palmar Cancun
resort as the new General Manager.
After serving successfully as GM at
Villa del Arco for several years, Lucy
will bring fresh ideas and strong
management skills to the resort.
UVCI’s servicing partner ResortCom will offer a paperless
billing option for the 2013 maintenance fee billing cycle
and is currently working on the details of this project.
Paperless billing is the fastest and most convenient way
to receive and pay your bill. All transactions are secure.
Stay tuned towards the end of the summer for more
information. Help save paper and postage too!
Village Spa strives to constantly improve the quality
of their products and services. So, we are proud to
introduce you to Epicuren, a new product line that we
are now using with our services. Epicuren offers “pure,
innovative skin care using the most luxurious and
natural ingredients available.” The primary element
used in Epicuren products is an enzyme that stimulates
the skin into self-renewing, absorbing antioxidants and
moisture, and resulting in more youthful and glowing skin.
to reveal beautifully radiant skin, followed by a unique
protein enzyme that activates cell metabolism to
dramatically lift, tighten, and firm facial skin. Within one
treatment you will notice increased textural clarity and
tone. During this facial you will also receive a luxurious
hand, arm, scalp and foot massage with a vanilla enzyme
lotion, for complete rejuvenation of the body and mind.
Best of all, some of the products we use in your spa
services can be purchased so that you can continue your
home treatment and enjoy those essences of cinnamon,
coconut, hibiscus and rosemary long after you’ve left
your vacation home, Villa del Palmar Cancun. For more
information on
these products,
please visit www.
epicuren.com.
Here are two Village
Spa treatments that are
perfect for Summer:
Cinnamon Spice Enzyme
Facial (Luxury Anti-aging
Facial) This results-oriented
facial utilizes a stimulating
cinnamon enzyme peel
2
Ocean Mist Detoxifying Facial – From the vast
biodiversity of the ocean, we bring you a delicately
blended mint, aloe and sea algae mask to soothe, deep
cleanse and restore calm to the skin. After your skin is
refreshed with a rosemary-mint protein mist to tone and
restore the pH of the skin, customized elixirs are then
applied for luxurious hydration. The finishing touch is a
Zinc sunscreen to seal in moisture and protect skin from
the elements.
Call 866-668-9261 for Club Caribe Villa del Palmar information and assistance
Garza Blanca Resort Update
Enjoy – the sun and
beautiful weather
by our infinity pool,
framed by the most
stunning view of
the bay. It’s easy,
just sit back and
enjoy. Spoil yourself
with selections of
healthy appetizers
and lunch at Aquazul
Restaurant, located
adjacent to our pool.
Treat Yourself –
Garza Blanca
Preserve Resort
and Spa offers its
members a new level of individual and unique attention to
your stay. For activities
and special requests, our
24-hour concierge will be
delighted to assist you in
making the most of every
minute in paradise.
Indulge – in our culinary
experience, each as unique
as you are. Blanca Blue
Restaurant, Bar & Lounge,
one of Vallarta’s premier
dining venues, offers
a stylish lounge, a 230
label award-winning wine
cellar and a selection of
exclusive, and tempting
contemporary dishes that
will seduce the most passionate gourmet.
Culture Corner
The Mayan Calendar was invented by the Mayan people
of Central America. This ancient civilization’s mathematically
intricate calendar synchs with thee solar cycle and features a
nclude festivities
variety of “events.” These events include
hristian
that would later be mirrored by C
Christian
r, as
events on our Gregorian calendar,
en
nt a
well as major epochs that represent
change in the calendar’s cycle.
Perhaps the most popular event
on the Mayan calendar is the
zero date of the calendar’s long
count, or the perceived “end”
of the calendar. The Mayan
calendar’s “katun” cycle—a
time unit of 20 turns equal to
7,200 days—will turn over on
December 21st, 2012 on the
vee
modern calendar. Many who have
ng
g
studied this date associate the long
osmic
count with earthly pole shifts, cosmic
A
convergences and earth changes.. As
ature, it
the Mayan calendar is cyclic in na
nature,
ng
g count just
is meant to turn over after the long
as our calendar does at the arrival of a new millennium;
and this date represents the beginning of a new cycle on
the calendar, much like the arrival of the year 2000 on our
modern calendar. While some believe this date represents
the end of the world, the majority of people in southeastern
Mexico view the approaching Winter Solstice as a time of
renewal. As Yeanet Zaldo, a tourism spokeswoman for the
state of Quintana Ro
Roo, puts it “For us, it is a message of
hope.”
For that reason, this region which is the
heart of Maya territory, plans a year long
cele
e
celebration.
Mexico’s tourism agency
exp
p
expects
to draw 52 million visitors this
ye
e to the regions of Chiapas, Yucatan,
year
Q
Quintana Roo, Tabasco and Campeche.
T
To put this in perspective, all of Mexico
uusually hosts about 22 million tourists
iin a year. Plans are already underway
tto celebrate the coming Winter
S
Solstice. In the nearby archaeological
si
i of Izapa, Maya priests will burn
site
inc
c
incense,
chant and offer prayers. In the
trop
p
tropical
jungle of Quintana Roo, people
are pu
u
putting
messages and photos in a time
capsule that will be buried for 50 years. Maya
priests and Indian dancers will perform rituals
at the time capsu
capsule ceremony. Yucatan state also has
announced plans to complete the Maya Museum of Merida
by next summer – so you’ll have a place to delve even deeper
into the mysteries of this enchanting culture!
3
VDP Cancun News ◆ Summer 2012
Out and About Cancun
Wet’n Wild Water Park – is the only water
park in Cancun and Riviera Maya, and is
located in Cancun’s hotel zone, boasting
an expanse of 18 acres with an array of
attractions for the entire family. At this water
park you can sail on a relaxing lazy river that
runs through the property, take a thrilling
ride called the “Kamikaze,” enjoy the exciting
water slides or have lots of fun at the wave
pool. You can even swim with the dolphins,
if you’d like. Live a day full of fun at this
fabulous water park in Cancun; an exciting
all–ages adventure that your family won’t
soon forget!
Out and About Islands of Loreto
Is Visiting One of the Most
Beautiful Places on Earth on
Your Bucket List?
If so, get ready to cross that one
off. Because now you have a
GREAT OPTION for your fantasy
vacation to the Villa del Palmar at
the Islands of Loreto – and getting
there has NEVER been easier or
more affordable!
Loreto and Cabo – Experience
the Best of BAJA!
Fast and Flexible Flights – our
exclusive partnership with Aereo
Calafia allows us to offer short
trips between these two fabulous
and very different destinations.
Use your regular membership
time, fly into Cabo San Lucas,
and then with your flexible split
week benefits it is easy to split
your vacation into four days in one
location and three days in another.
By dividing your vacation between
The Islands of Loreto and Cabo San Lucas you get to
enjoy the excitement of Cabo and the tranquility of
Loreto! Your reservation agent will assist you with Aereo
Calafia flight options and reservations. Aereo Calafia
flights from only $122 per person based on one
way travel.
4
Call 866–668–9088 to book – your agent is
standing by to discuss airfare, destination, and
package options available to the Villa del Palmar
Islands of Loreto. See you soon in paradise!
Call 866-668-9261 for Club Caribe Villa del Palmar information and assistance
Out and About Puerto Vallarta
Canopy Tour – Hidden
in the heart of the virgin
tropical forest of the Sierra
Madre Mountains, just
45 minutes northeast of
Puerto Vallarta, lays the
only true treetop canopy
and adventure eco–tour
in the whole area. Join
us on this exhilarating
journey as you explore
high above the jungle floor
via zip lines, suspended
walkways and platforms,
scale the Crazy Ladder and descend
via rappels. Thrilling zip lines give you
the optimum perspective to marvel
at this stunning tropical setting, as
you effortlessly traverse through huge
IMPORTANT ADDRESSES
AND PHONE NUMBERS
UVC International
404 Camino Del Rio South, Fourth Floor
San Diego, CA 92108
Hours: 7:30 am to 6:00 PM PST
Toll Free: 1-866-668-9261
Outside the US & Canada:1-619-209-5944
Fax: 1-619–209-5920
Website: www.vdpcancunmembers.com
Member Services: clubmail@myuvci.com
Newsletter & Website Suggestions:
news@myuvci.com
Board of Directors: myboard@myuvci.com
On-Site Customer Service:
tropical trees, amongst wild orchids
and a diversity of native birds and
reptiles. You won’t soon forget this
magical jungle tour.
Dir. Member Services – Contracts, Sales issues,
Loan payments – Phone: (619) 342-1369
Email: mservicecancun@villagroup.com
On-site Club Manager – Reservations,
Maintenance Fees – 011-52-998-193-2600 ext. 530
Email: clubmanagercancun@villagroup.com
Villa del Palmar – Cancun
Carretera Punta Sam Km. 5.200
MZ9, SMZ2, L3 Isla Mujeres
Quintana Roo, Mexico 77500
Phone: 011-52-998-193-2600
ResortCom International
Reservations and Member Services
Website: www.resortcom.com
Out and About Cabo
All Terrain X–Rail Adventure –
Hop on your fully automatic X–Rail
Buggy for the safest off–road fun ride
you will ever experience. Explore Cabo
San Lucas’ magical transition from
desert to ocean as you travel through
mountains and canyons at Migrino
sandy river bed, making your way to
Half Moon Canyon and Tree Rock.
After a refreshing break, continue
to La Candelaria; a 300 year old
Aboriginal Village. Here, your
guide will enrich your experience
with the knowledge of local history.
Step on the gas, enjoy a thrilling
ride until you reach the river’s delta
where the desert merges with the
Pacific Ocean, before you make
your way back to the starting point
for a gourmet Mexican Buffet and
refreshments.
3–hour adventures
available at 12:00 or
3:00 pm. Contact
reservations@
bajabuggys.com for
information.
Owner Referral Program
Toll-Free: 1-800-676-9394
Vacation Exchange
Interval International (II):
USA: 1-800-634–3415
CANADA: 1-800-638–3400
Website: www.intervalworld.com
Additional Resort Contacts
Garza Blanca
Carretera a Barra de Navidad
Km. 7.5 Zona Hotelera Sur,
Puerto Vallarta, Jalisco MX 48390
Phone: 011-52-877-722-4592
Fax: 011-52-322-176-0702
Villa del Mar/ Villa del
Palmar – Puerto Vallarta
Blvd. Francisco Medina Ascencio
KM 0.3 Puerto Vallarta, Jalisco MX 48300
Phone: 011-52-322-226-1400
Fax: 011–52–322–224-6837
Villa del Palmar – Flamingos
Paseo Cocoteros 750 Sur
Nuevo Vallarta, Nayarit MX 63732
Phone: 011-52-322-226-8100
Fax: 011-52-322-226-8101
Villa del Palmar – Cabo San Lucas
Km 0.5 Camino Viejo A San Jose
Cabo San Lucas, BCS, MX 23410
Phone: 011-52-624-145-7000
Fax: 011-52-624-145-7071
Villa del Arco – Cabo San Lucas
Km 0.5 Camino Viejo A San Jose
Cabo San Lucas, BCS, MX 23410
Phone: 011-52-624-145-7200
Fax: 011-52-624-145-7201
Villa del Palmar – Loreto
Carretera Transpeninsular K.M. 83
Ensenada Blanca
Loreto, BCS, MX 23680
Phone: 011-52-613-134-1000
5
Summer 2012
VDP Cancun News
UVCI Annual
Calendar
October – Maintenance fee assessment
bills will be mailed.
November 1st – Vacation banking
deadline.
November 30th – Maintenance fee
payments due. 1st Installment is due
for members utilizing the quarterly
maintenance fee payment option.
December 1st – Unpaid maintenance
assessments are delinquent and subject
to late fees and penalties.
February 1st – 2nd Installment due
for members utilizing the quarterly
maintenance fee payment option.
May 1st – 3rd Installment due for
members utilizing the quarterly
maintenance fee payment option.
August 1st – 4th Installment due for
members utilizing the quarterly
maintenance fee payment option.
Resale Fraud - What You Should Know!
Recently some members have been contacted
accteed
by companies with solicitations to purchase
asee
their Club Caribe memberships. These resale
essal
ale
le
companies have taken advantage of people
lee tthat
hat
ha
may be in tight financial situations by agreeing
reei
re
e ng
ei
ng
to sell the week or points in exchange forr an
an
upfront fee, but then never follow up with
h
the sale. Never pay an upfront fee – this
is a RED FLAG that the company is not
legitimate!
These companies are not affiliated with
the resort. The resort does not distributee
its member records (nor do the exchange
companies RCI and II) and we are investigating how the
information has been obtained.
Through entities such as ARDA (American Resort
Development Association) and the Consumer Protection
Agency,
Agen
Ag
ency
en
cy, these
cy
thes companies are being investigated.
ARDA
has
A
AR
D h
DA
as a great online resource where you can
articles, Fraud Alerts and consumer
ccheck
ch
hecck recent
r ec
re
protection
prot
pr
otec
e ti information. They also list press
releases
reele
leas
ase on legislation involving timeshare resale.
as
They
T hey are in the process of expanding their
Th
site
site
si
te even further and will offer even great
resources
to the vacation industry on this
re
re
important
issue.
i
Visit ardaroc.org and in the lower left
box you can sign up for free email
alerts
regarding breaking legislative news
a
and events, and the latest headlines affecting
timeshare owners, associations, managers, and the
vacation ownership industry. Click on the Timeshare
Resale Resource Center on the right hand side to find
out the latest!