Fourth Quarter - Mercantil Servicios Financieros
Transcription
Fourth Quarter - Mercantil Servicios Financieros
Mercantil Servicios Financieros, C.A. Financial Report Fourth Quarter 2015 Mercantil Servicios Financieros (Mercantil). Financial Report Fourth Quarter 2015 Caracas Stock Exchange (MVZ.A & MVZ.B); Level 1 ADR: MSFZY & MSFJY Caracas, January 29, 2015. Mercantil reports its earnings for the quarter ended December 31, 2015. Summary Net Income: Mercantil posted Bs 4,214 million in net income in 4Q 2015, up 18.8% from Bs 3,456 million in 4Q 2014. In annual terms, net income of 2015 reached Bs 14,092 million, reflecting Bs 4,238 million (43.0%) year-on-year growth from Bs 9,854 million. Net earnings per share in 4Q 2015 were Bs 42 (Bs 36 in 4Q 2014). Net earnings per share in 2015 were Bs 142 (Bs 99 in 2014). ROE and ROA in 4Q 2015 reached 44.4% and 3.6%, respectively (52.2% and 4.9% in 4Q 2014). At year-end 2015 these indicators were 37.1% and 3.0%, respectively (36.3% and 3.4% in 2014, respectively). Class "A" and "B" share prices closed at Bs 5,000 each, compared to Bs 4,250 and Bs 4,200 shares “A” and “B, respectively at September 30, 2015 and Bs 1,400 each at December 31, 2014. The main variations in net quarterly income are: Net Interest Income reached Bs 13,657 million, Bs 6,961 million (104.0%) more that the Bs 6,696 million reached in 4Q 2015, due mainly to the increase in financial assets and liabilities. The financial intermediation ratio (loans-to-deposits) was 66.3% at the close of 4Q 2015 (69.2% at December 31, 2015). Commissions and other income totaled Bs 5,524 million, reflecting a Bs 2,736 million (98.1%) year-on-year increase from Bs 2,788 million in 4Q 2014, mainly due to Bs 2,414 million increase in income from commissions on the use of credit and debit cards, income from financing insurance policies, as well as other commissions from clients transactions, among others. Personnel and Operating Expenses reached Bs 12,341 million, Bs 6,211 million (101.3%) up from Bs 6,130 million in 4Q 2014, due to increases of Bs 819 million (45.6%) in personnel expenses, Bs 773 million (77.7%) in expenses for contributions to regulatory entities, and Bs 4,619 million (138.4%) in operating expenses. Current and Deferred Income Tax reached Bs 2,714 million, Bs 3,344 million (530.8%) up from Bs -630 million of income, due mainly to the exclusion of financial and insurance activities from the inflation adjustment system as a result of changes in Venezuela fiscal regulations. Personnel and operating expenses have been affected by the high level of inflation in Venezuela, which was 141.5% over the last 12 months at September 30, 2015. Summary of Financial Statements and Ratios 2 (In Million Bolivars, except percentages) December September 2015 2015 December 2014 QUARTERLY RESULTS Net Interest Income Allowance for losses on loan portfolio Commissions and other income Insurance premiums, net of claims Salaries and Operating Expenses Net Income – Quarter Net Income – 12 months 13,657 1,735 5,524 1,825 12,341 4,214 14,092 11,066 1,530 3,950 987 9,680 2,916 6,696 1,228 2,788 792 6,130 3,546 9,854 KEY FINANCIAL INDICATORS Income per share – Quarter Bs / share Income per share – 12 months Bs / share Market price A share Market price B share Book value per share Net Income (quarter) / Average Assets (ROA) Net Income (quarter) / Average Equity (ROE) 42 142 5,000 5,000 436 3.6% 44.4% 29 36 99 1,400 1,400 318 4.9% 52.2% 4,250 4,200 399 2.7% 32.0% ∆ Dec. 15 vs. Sep. 15 % 23.4 13.4 39.8 84.9 27.5 44.5 ∆ Dec. 15 vs. Dec. 14 % 104.0 41.3 98.1 130.4 101.3 18.8 43.0 44.6 18.8 43.0 257.1 257.1 36.9 (26.5) (14.9) 17.5 19.0 9.0 33.3 38.8 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 1 Assets: In 4Q 2015 total assets registered Bs 112,743 million (21.6%) quarter-over-quarter growth to Bs 634,325 million, Bs 278,757 million (78.4%) year-on-year growth. The variations for this item, seen individually by subsidiary, are as follows: Mercantil Banco Universal registered Bs 109,688 million (24.2%) quarter-over-quarter growth and Bs 270,967 million (92.8%) year-on-year growth. Mercantil Commercebank registered US$ 126 million (1.6%) growth in 4Q 2015 and US$ 252 million (3.2%) year-on-year growth. Mercantil Seguros registered Bs 6,427 million (25.3%) quarter-over-quarter growth and Bs 16,866 million (112.6%) year-on-year growth. Net Loan Portfolio: In 4Q 2015 net loans portfolio registered a quarter-over-quarter increase of Bs 51,631 million (17.7%), reaching Bs 344,141 million, Bs 146,759 million (74.3%) year-on-year growth. The variations for this item, taken individually by subsidiary, are as follows: Mercantil Banco Universal registered Bs 51,057 million (19.9%) quarter-over-quarter growth and Bs 144,797 million (89.0%) year-on-year growth. Mercantil Commercebank registered US$ 106 million (1.9%) growth in 4Q 2015 and US$ 309 million (5.9%) year-on-year growth. Deposits: In 4Q 2015, deposits registered Bs 99,691 million (22.9%) quarter-over-quarter growth to Bs 534,903 million, and Bs 240,228 million (81.5%) year-on-year growth. The variations for this item, taken individually by subsidiary, are as follows: Mercantil Banco Universal registered Bs 98,445 million (25.0%) quarter-over-quarter growth and Bs 239,117 million (94.2%) year-on-year growth. Mercantil Commercebank registered US$ 146 million (2.3%) growth in 4Q 2015 and US$213 million (3.4%) year-on-year growth. Shareholders’ Equity: Totaled Bs 44,534 million representing Bs 3,731 million (9.1%) increase from Bs 40,803 million in the previous quarter and Bs 11,980 million (36.8%) year-on-year growth. This quarterly variation is primarily attributable to Bs 4,214 million in net income for the period and a decline of Bs 482 million from adjusting investments available-for-sale to their market value, among others. Capital Ratios: Mercantil’s equity-to-assets ratio at December 31, 2015 is 7.0% and its equity to risk-weighted assets ratio is 11.4%, based on the standards of the National Securities Superintendency (Superintendencia Nacional de Valores– SNV) versus 9.2% and 15.2%, respectively at December 31, 2014). Mercantil Banco Universal, in accordance with the requirements of the Superintendency of Banking Sector Institutions (Superintendencia de las Instituciones del Sector Bancario - SUDEBAN), has an equity-to-assets ratio of 10.0% and an equity to risk-weighted assets ratio of 12.7% at December 31, 2015 (9.7% and 16.5% at December 31, 2014) Mercantil Commercebank. N.A., based on the standards of the U.S. Office of the Comptroller of the Currency (OCC), at December 31, 2015 has an equity-to-assets ratio of 9.4% and equity to risk-weighted assets ratio of 12.3% (9.3% and 13.3% at December 31, 2014). The equity ratios of Mercantil and its subsidiaries exceed the regulatory minimums. Summary of Financial Statements (In Million Bolivars, except percentages) December September 2015 2015 Cash and due from banks Investment Portfolio Loan Portfolio, Net Other assets TOTAL ASSETS 155,661 96,020 344,141 38,504 634,325 108,794 92,189 292,510 28,089 521,582 76,902 68,867 197,382 12,369 355,520 ∆ Dec. 15 vs. Sep. 15 % 43.0 4.2 17.7 37.1 21.6 Deposits Financial Liabilities Other Liabilities Shareholders’ Equity TOTAL LIABILITIES AND SHAREHOLDERS´ EQUITY ASSETS UNDER MANAGEMENT 534,903 8,378 46,510 44,534 634,325 435,212 7,845 37,722 40,803 521,582 294,675 5,293 22,998 32,554 355,520 22.9 6.8 23.3 9.1 21.6 81.5 58.3 102.2 36.8 78.4 107,063 94,899 66,290 12.8 61.5 December 2014 ∆ Dec. 15 vs. Dec. 14 % 102.4 39.4 74.3 211.3 78.4 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 2 Table of contents Contribution of subsidiaries Market share Credit Ratings Analysis of Consolidated Financial Statement Operating Income Net Interest Income Loan Portfolio Provision Total Commissions and Other Income Insurance Premiums, Net of Claims Total Operating Expenses Efficiency Ratios Balance Sheet Liquidity Investment Portfolio Financial Intermediation Activity Loan Portfolio Deposits Total Assets Financial Obligations Shareholders’ Equity Capital Ratios Performance of Subsidiaries in accordance to its local accounting standards Wealth Management Corporate Events New Measures announced for the Venezuelan Financial Environment Awards and Acknowledgements Appendix I: Summary of the accounting principles used to prepare the financial statements Appendix II: Financial statements of Mercantil Servicios Financieros Appendix III: Consolidated Loan Portfolio by Classification Appendix IV: Statutory percentage of loans portfolio in Venezuela Appendix V: Stock Performance and Summary of Financial Ratios Appendix VI: Financial statements of Mercantil Banco Universal Appendix VII: Financial statements of Mercantil Commercebank Holding Corporation Appendix VII: Financial statements of Mercantil Seguros Appendix IX: Key Macroeconomic Indicators Page 4 5 5 6 6 7 8 8 9 10 10 11 13 14 15 16 16 16 16 19 20 20 21 22 23 28 29 30 32 34 36 38 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 3 Contribution of Subsidiaries December 31, 2015 MERCANTIL SERVICIOS FINANCIEROS (1) (In Million Bolivars, except percentages) Shareholders’ Equity: Bs. 44,534 Shareholders’ Equity Mercantil (2) Banco Universal Bs 49,258 Venezuelan Main Activity Mercantil (2) Commercebank Bs 4,114 Universal Bank Main Subsidiaries U.S. Domestic Bank & Brokerage Mercantil Commercebank N.A. Mercantil Commercebank Investment Services (MCIS) Mercantil Commercebank Trust Company (MCTC) Banks Overeseas Bs 1,732 International Banking Mercantil Bank (Schweiz) AG. Mercantil Bank and Trust Limited (Islas Caiman) Mercantil Bank (Curacao) NV Mercantil Bank (Panamá) S.A. Mercantil (2) Seguros Bs 6,143 Insurance in Mercantil Merinvest Bs 351 Investment Venezuela and Abroad Mercantil Others Bs 493 Other banking, mutual funds, trading & brokerage Minor Investment Mercantil Merinvest, Seguros Panamá S.A. Casa de Bolsa, C.A. Mercantil Servicios de Inversión, C.A. Mercantil Sociedad Administradora de Entidades de Inversión Colectiva, C.A. Mercantil Capital Markets (Panamá) In millions of Bs(1) % Assets 550,578 86.8% 50,998 8.0% 4,597 0.7% 26,982 4.3% 172 0.0% 998 0.2% Total 634,325 100.0% Investments Loans (Net) Deposits 69,461 307,412 491,737 13,904 34,931 40,104 1,567 1,798 3,062 10,887 - 114 - 87 - 96,020 344,141 534,903 3,439 12,220 7 108 (15) (80) 674 1,463 24 66 85 315 4,214 14,092 44,214 10,947 3,146 70 48,686 - 107,063 7,229 1,018 123 1,409 44 34 9,857 Total Assets Contribution Income net: Quarter 12 Months Assets under Management Number of Employees 1 2 Financial data presented in accordance with SNV standards (see Appendix I). Figures net of elimination of inter-company transactions. See Summary of Subsidiaries’ performance according to their Regulatory Accounting Standards (page 16) Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 4 Market Share Positioning Commercial and Universal Private Bank's Market Share Total Private Venezuela Mercantil Banco (1) Tourism Loans Manufacturing Loans Agricultural Loans Morgtgage Loans under the mortgage Debtor Law (Ley Especial del Deudor Hipotecario) Microcredits Loans Gross Loans Savings Deposits Total Deposits Total Deposits + Other Demand Liabilities Total Assets Trust 3 4 3 2 1 2 12.0% 9.7% 13.5% 19.4% 21.0% 24.3% 5 2 6.4% 16.0% 5 3 1 3 3 4 4 4 2 1 2 2 3 2 9.6% 12.5% 22.0% 12.2% 11.7% 11.5% 7.5% 12.2% 18.2% 27.4% 17.0% 16.8% 16.7% 20.0% Insurance Market 2 11.5% Mercantil Seguros (2) Net Premiums USA Mercantil Commercebank (3) Total Deposits U.S. (3) Florida (4) 120 15 (1) Figures according to the Unconsolidated Financial Statements Published in National newspapers at 12/31/2015. (2) Figures according to the Venezuelan Superintendency of Insurance at 11/30/2015. (3) Figures according to the American Bankers based on 200 Bank Holdings, Commercial Banks and Saving Institutions with more Deposits in U.S. at 03/31/2015. (4) Figures according to the Federal Deposit Insurance Corporation (FDIC), to the Florida Stated U.S. at 06/30/2015 Total number of institutions in Florida: 254 in Florida Credit Ratings Mercantil Servicios Financieros National Ratings Long-term Short-term Rating for Unsecured Bonds ( Long-term in local currency) Rating for Commercial Paper (Short-term in local currency) Mercantil Banco Universal National Ratings Long-term Short-term International Ratings Long-term (Foreign and local currency) Short-term (Foreign and local currency) Viability Mercantil Commercebank Florida Bancorp y Mercantil Commercebank N.A. Long-term Deposit (Mercantil Commercebank ,N.A. only) Long-term Short-term Viability Fitch Ratings Clave (*) A+(Ven) F1+(Ven) A2 A1 A2 A1 AA-(Ven) F1+(Ven) CCC C ccc BB+ BB B bb (*) A credit rating agency in Venezuela. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 5 Analysis of Consolidated Financial Statement Operating Income 12 months Quarter Ended on December 2015 (In Million Bolivars, except percentages) Net Interest Income Allowance for Losses on Loan Portfolio Net Financial Margin Commissions and Other Income Insurance Premiums, Net of Claims Operating Income ∆ December 2014 13,657 1,735 11,923 5,524 1,825 19,271 6,696 1,228 5,468 2,788 792 9,048 Bolivars 6,961 507 6,455 2,736 1,033 10,233 Ended on % December 2015 104.0 41.3 118.1 98.1 130.4 113.0 December 2014 41,658 4,924 36,733 15,424 4,488 56,645 Bolivars 20,955 2,873 18,082 8,141 2,161 28,383 20,703 2,051 18,652 7,283 2,327 28,262 % 98.8 71.4 103.2 89.5 107.7 99.6 Net Interest Income In 4Q 2015, net interest income was Bs 13,657 million, 104.0% higher than the Bs 6.696 million registered in 4Q 2014, mainly due to an increase in the volume of financial assets and liabilities. Interest income was Bs 19,688 million, which reflects a 102.3% year-on-year increase; this increase is reflected in the behavior of income from the loan portfolio which grew 110.0%. Interest expenses totaled Bs 6,030 million, up 98.6% compared to 4Q 2014. The financial intermediation ratio (loan-to-deposits) was 66.3% at the close of 4Q 2015 (66.2% at the close of December 2014). Mercantil Banco Universal, reached Bs 13,139 million, up 109.3% from Bs 6,276 million in net interest income registered in 4Q 2014, mainly due to a higher volume of financial assets and liabilities. The financial intermediation ratio was 63.8% in December 2015 and 65.3% in December 2014. Mercantil Commercebank, N.A., totaled US$45 million, 6.7% more than the US$42 million registered in 4Q 2014. The Bank continues to hold a significant portion of its assets, US$2,206 million, more than 26%, in short-term investments and securities issued by the U.S. government or U.S. government-backed agencies. This high level of liquidity has continued to allow the Bank ample flexibility to increase its credit operations. In 2015, net interest income was Bs 41,658 million, 98.8% up on Bs 20,955 million in 2014. Mercantil's net interest margin (net interest income-to-average financial assets) at December 31, 2015 was 12.0% compared with 9.3% the previous year. Evolution of Net Interest Income 45,000 13.5% (In millions of Bs) 40,000 12.0% 35,000 11.5% 30,000 10.5% 25,000 9.3% 8.5% 20,000 15,000 9.5% 8.8% 8.5% 7.8% 7.5% 10,000 6.5% 5,000 - 12.5% 5,709 8,402 13,268 20,955 41,658 2011 2012 2013 2014 2015 Net Interest Income 5.5% Net Interest Income / Average Financial Assets Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 6 Loan Portfolio Provision In 4Q 2015, expenses totaled Bs 1,735 million, Bs 507 million (41.3%) up from Bs 1,228 million registered in 4Q 2014. Mercantil Banco Universal registered Bs 1,676 million in loan portfolio provisions in 4Q 2015 (Bs 1,199 million in 4Q 2014), aimed mainly at provisions related to the construction, commercial and industrial sectors, as a result of loan portfolio growth during the quarter. Mercantil Commercebank, N.A. registered US$3 million in loan portfolio provisions in 4Q 2015, mainly as loans for the commercial sector. In 2015, provision expense totaled Bs 4,924 million, up Bs 2,051million (71.4%) from Bs 2,873 million in 2014. The accumulated allowance amounts to Bs 10,545 million at December 31, 2015, which represents 3.0% of gross loans (the same at the closed of September 30, 2015). This provision covers 1,273% of past-due and nonperforming loans (1,300% on September 30, 2015). Evolution of Loan Portfolio Provision and Asset Quality Ratios (million of Bs) 360,000 330,000 300,000 270,000 240,000 210,000 180,000 150,000 120,000 90,000 60,000 30,000 0 4.4% 4.4% 4.0% 4.0% 3.4% 3.3% 3.3% 3.1% 3.6% 3.6% 3.0% 3.2% 3.2% 2.8% 2.8% 2.4% 2.4% 2.0% 2.0% 1.7% 1.6% 1.6% 1.2% 1.2% 0.9% 0.4% 0.8% 0.8% 0.3% 0.2% 2014 2014 2015 2015 0.4% 0.4% 0.0% 0.0% 2011 2011 2012 2012 Gross Loans 2013 2013 Past Due and Non-Performing Loans Past Due and Non-Performing Loans / Gross Loans Allowance for Losses on Loan Portfolio / Gross Loans Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 7 Total Commissions and Other Income Composition of Total Income In 4Q 2015, commissions and other income totaled Bs 5,524 million, Bs 2,736 million (98.1%) up from Bs 2,788 million in 4Q 2014, primarily due to: Bs 2,414 million (87.3%) increase in earnings from commissions on the use of debit and credit cards, insurance policy financing, as well as other commissions on client transactions, among others. Bs 322 million (1,341.7%) increase in earnings from securities trading activities. Bs 31,257 million December 2014 Bs 61,570 million December 2015 68% 67% In 2015, Commissions and Other Income totaled Bs 15,424 million, up Bs 7,283 million (89.5%) from 2014, mainly due to a Bs 6,827 million (88.9%) from commissions on the use of credit and debit cards, income from financing insurance policies, other commissions on client transactions, and an increase of Bs 457 million (99.3%) in earnings from securities trading. Insurance Premiums, net of Claims In 4Q 2015, insurance premiums, net of commissions, reinsurance and claims, totaled Bs 1,825 million, reflecting 130.4% year-on year growth from Bs 792 million. This improvement is attributed to the Individuals business. 7% In 2015, Insurance Premiums, net of Commissions, Reinsurance and Claims reached Bs. 4,488 million, up 107.7% from 2014; collected premiums reflect a 122.9% year-on-year rise from Bs 17,504 million to Bs 39,017 million in 2015. Claims and Administration expenses reached Bs. 23,369 million, up Bs. 12,152 million (108.3%) from 2014. 1% 6% 2014 Collected premiums for 4Q 2015 amounted to Bs 14,966 million, reflecting Bs 8,743 million (142.1%) year-on-year growth. The Automobile business was the main contributor to this growth. At December 31, 2015, Mercantil Seguros was the country’s second largest insurance company in terms of net collected premiums, with an 11.5% share of the insurance market. Claims and administrative expenses during 4Q 2015 totaled Bs 6,967 million, up Bs 3,512 million (101.7%) compared to Bs 3,455 million in 4Q 2014. This growth was mainly attributable to the Individuals and Automobile segments. The claims ratio was 57.0% in 4Q 2015 (59.0% in 4Q 2014). The technical result was Bs 490 million, up from Bs 163 million (50.0%) compared to Bs 327 million in 4Q 2014. The variation is mainly due to increases in collected premiums. 25% 25% 1% 2015 Net Interest Income Commissions on Transactions, Insurance Premiums net and Other Other Income Income on Sales Investment Securities Earned Premiums (12 months change) 135% 120% 105% 90% 75% 60% 45% 30% 15% 2011 2012 2013 Insurance Market 2014 Nov-2015 Mercantil Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 8 Total Operating Expenses Quarter 12 Months ∆ Ended on (En millones de Bs. excepto porcentajes) December 2015 Operating Income Operating Expenses Personal and Employee Benefits Other Operating expenses Taxes Current and Deferred Minority Interests Net Income December 2014 Bolivars ∆ Ended December 2015 % December 2014 Bolivars % 19,271 9,048 10,223 113.0 56,645 28,383 28,262 99.6 2,617 9,724 2,714 (2) 4,214 1,798 4,332 (630) (2) 3,546 819 5,392 3,344 0 668 45.6 124.5 530.8 0 18.8 10,053 25,498 6,996 (7) 14,092 6,274 12,466 (218) (6) 9,854 3,779 13,032 7,214 (1) 4,238 60.2 104.5 3.309.2 (17.0) 43.0 In 4Q 2015, operating expenses totaled Bs 12,341 million, 101.3% year-on-year increase from Bs 6,130 million. This increase is mainly due to: Bs 819 million in personnel expenses, reflecting a year-on-year rise of 45.6%. This increase in expenses is due to the application of compensation and benefit policies according to market values. At Mercantil Banco Universal, assets per employee rose from Bs 39.7 million in 2014 to Bs 76.2 million in 2015. At Mercantil Seguros, net collected premiums per employee rose from Bs 4.0 million in 2014 to Bs 10.7 million in 2015. In the case of overseas business, the assets per employee indicator were US$8.0 million, lower than the US$9.1 million of 2014. Bs 773 million (77.7%) increase in expenses for contributions to regulatory agencies. Bs 376 million (155.3%) growth of expenses for taxes and contributions. Bs 4,243 million (137.1%) rise in operating expenses. Bs 3,344 million (530.8%) increase in income tax expenses, mainly due to the exclusion of financial and insurance activities from the adjustment inflation system resulting from changes in Venezuelan fiscal regulations. In 2015, Operating Expenses totaled Bs 35,550 million, up 89.7% from Bs 18,740 million in 2014, mainly due to an increase of Bs 3,779 million in Personnel Expenses and of Bs 13,032 million in Other Operating Expenses; the latter include larger depreciation expenses, fixed assets expenses, amortization of intangibles and other expenses for Bs 3,002 million, increase in expenses for contributions to regulatory agencies of Bs 2,509, increase of Bs 1,090 million in expenses for taxes and contributions, and Bs 6,430 million rise in others operating expenses. Income tax expenses increased in Bs 7,214 million in comparison with 2014. Operating expenses include taxes and fiscal contributions according to Venezuelan regulations, for a total of Bs 10,412 million, representing 40.3% of total operating expenses. Total Operating Expenses Composition of Net Income by Business Line Years (In millions of Bolivars) Δ + 203.0% 35,550 1.2% 1.8% 10,053 86.8% 11,740 11.4% Δ +89.7% 88.4% 10.4% 14,940 6,274 Year 2015 Year 2014 11,732 4,314 7,419 4,623 5,843 1,779 1,016 3,334 1,713 4,715 Dec. 2013 Dec. 2014 Dec. 2015 Banking Insurance Wealth Management Salaries and employee benefits Other operating expenses Fees paid to regulatory agencies Depreciation, Property and equipment, Amortization of intangibles and others expenses Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 9 Efficiency Ratios The efficiency ratio measured by calculating operating expenses to average assets was 6.4% in December 2015 versus 5.3% in December 2014. The ratio of operating expenses to total income was 48.3% in December 2015 (49.1% in December 2014). Personnel and Operating Expenses have been affected by the high level of inflation in Venezuela, which was 141.5% over the last 12 months at September 30, 2015. 141.5% 147.0% 6.6% 6.4% 6.2% 6.0% 5.8% 5.6% 5.4% 5.2% 5.0% 4.8% 4.6% 4.4% 4.2% 132.0% 6.4% 117.0% 102.0% 87.0% 5.4% 5.3% 5.3% 5.3% 56.1% 68.5% 72.0% 57.0% 50.6% 47.7% 42.0% 27.0% 27.6% 47.4% 49.1% 48.3% 2013 2014 2015 20.1% 12.0% 2011 2012 Inflation in Venezuela annual (at September 2015) Operating Expenses / Total Income Operating Expenses / Average Assets Balance Sheet The principal Balance Sheet variations during 4Q 2015 are reviewed below and commented on with respect to the prior quarter. The main year-onyear variations are also indicated for the purpose of comparison. Summary of Balance Sheet and Assets under Management (In millions of Bolivars, except percentages) ∆ December 2015 September 2015 December 2014 ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec 15 vs. Dec. 14 Bolivars % Cash and due from banks Investment Portfolio Loan Portfolio, Net Total Assets 155,661 96,020 344,141 634,325 108,794 92,189 292,510 521,582 76,902 68,867 197,382 355,520 46,867 3,830 51,631 112,743 43.0 4.2 17.7 21.6 78,759 27,153 146,759 278,805 102.4 39.4 74.3 78.4 Deposits Shareholders´ Equity 534,903 44,534 435,212 40,803 294,675 32,554 99,691 3,731 22.9 9.1 240,228 11,980 81.5 36.8 Asset Management 107,063 94,899 66,290 12,164 12.8 40,773 61.5 Liquidity Liquidity At the close of 4Q 2015, cash and due from banks (cash and the reserve requirements in Venezuela) plus investments in time deposits and placements, included in the investment portfolio, increased 41.9% to Bs 163.058 million, up Bs 48,136 million from the Bs 114,922 million recorded in the previous quarter . This growth is observed mainly in the accounts held at the Venezuelan Central Bank. (In millions of Bolivars) 163,058 42,491 114,922 24,079 81,715 Compared to December 31, 2014, cash and due from banks plus investments in time deposits and placements rose Bs 81,343 million (99.5%), from Bs 81,715 million to Bs 163,058 million. The liquidity ratio calculated by dividing total cash and due from banks by deposits was 29.1%; and the ratio calculated by dividing total cash and investments by deposits was 47.1%, compared with 25.0% and 46.2% respectively in September 2015, and 26.1% and 49.5% respectively at the close of 4Q 2014. Δ +99.5% Δ +41.9% 113,169 21,858 84,716 55,044 4,813 Dec. 2014 6,127 Sep. 2015 7,397 Dec. 2015 Cash and Due from Banks - Legal Reserves Legal Reserves Investments in Time Deposits and Placements Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 10 Investment Portfolio Investments Portfolio (In millions of Bolivars) At the close of 4Q 2015, the investment portfolio totaled Bs 96.020 million, reflecting Bs 3,830 million (4.2%) quarter-over-quarter growth from Bs 92,189 million. This increase is mainly due to investments issued by the Venezuelan government, state-owned companies and decentralized entities. Δ +39.4% 96,020 92.189 Compared to December 31, 2014, the investment portfolio grew Bs 27,153 million (39.4%), from Bs 68,867 million to Bs 96,020 million. Δ+4.2% The variations for this item, seen individually by subsidiary, are as follows: 67.867 Dec. 2014 (In millions, except percentages) Mercantil Banco Universal Mercantil Seguros Mercantil Commercebank Bs December September 2015 2015 81,542 11,694 2,198 Bs US$ 74,013 13,862 2,168 Sep. 2015 Dec. 2015 ∆ Abs. % 7,529 (2,168) 31 10.2 (15.6) 1.4 Investments by maturity and yield at the close of 4Q 2015 are broken down as follows: Investments by Maturity and Yield (In millions of Bolivars, except percentages) Available for Sale Trading Years Less Than 1 Bs 1 1 %3 Bs 2 Shares %3 6,173 8.6 3,730 4.2 7,557 8.5 4,282 4.9 6 25,044 8.5 39,792 5.8 7 38,774 From 1 to 5 Over 5 Bs 1 Held to Maturity 47,805 Government bonds issued by the Venezuelan State account for 0.57 times Mercantil's equity and 4.0% of its assets (0.63 and 5.0% respectively in September 2015). At Mercantil Banco Universal, these securities represent 0.39 times the equity and 3.5% of assets (0.45 times and 4.1%, respectively in September 2015). At December 31, 2015, the Mercantil, C.A. Banco Universal subsidiary, in line with a regulation issued by the executive branch, purchased Bs 47,243 million in Mortgage Bonds, CDs, Agricultural Bonds and Stocks. This represents 68.2% of the bank's investment portfolio and 1.3 times its equity (Bs 44,271 million representing 69.6% of its investment portfolio and 1.4 times its shareholders' equity on September 30, 2015). Bs 1 Time Deposits and Placements Bs 1 % Bs 1 %3 4 9.9 1,630 3.7 18,931 1 13.4 11,840 20 2.7 65,249 7,397 380 387 7,397 2 3 1,651 TOTAL 96,020 Breakdown of Investments by Issuer December 2014 September 2015 December 2015 80% 75% 70% 65% 60% 55% 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Venezuelan Central Bank US Government & US Gov. Guaranteed Agencies 1 Trust Fund and Restricted Investments Private Venezuelan Government and Public Entities Registered at Market Value Amortized cost The yield of securities is based on amortized cost at the end of the period. Yield is calculated by dividing income investments (including premium amortization or discounts) by the amortized cost or market value. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 11 Financial Intermediation Activity Loan Portfolio (In millions of Bolivars) Loan Portfolio Δ + 74,3% At the close of 4Q 2015, the net loan portfolio totaled Bs 344,141 million, reflecting 17.7% growth from Bs 292,510 million in 3Q 2015. 344.141 292,510 Compared to December 31, 2014, the loan portfolio increased Bs 146,759 million (74.3%), from Bs 197,382 million to Bs 344,141 million. Δ+17,7% 197,382 The variations for this item, taken individually by subsidiary, are as follows: (In millions, except percentages) December September 2015 2015 307,416 5,559 256,360 5,453 ∆ Abs. % Dec. 2014 Mercantil Banco Universal Mercantil Commercebank Bs US$ 51,057 106 Sep. 2015 Dec. 2015 19.9 1.9 The ratio of past-due and nonperforming loans to gross loans was 0.2%, the same as the close of September 2015. The ratio by subsidiary is as follows: Loan Portfolio by Economic Activity Mercantil Banco Universal 0.2% compared with 0.3% for the Venezuelan financial system. December 2015 Mercantil Commercebank, N.A. 0.3% in comparison with 0.2% in the previous quarter. Non-accrual loans reached 1.2% of the total loan portfolio, the same as in the previous quarter. Commercial 44% Credit Cards 20% Agricultural 14% At December 31, 2015, 99.6% of Mercantil’s loan portfolio is outstanding. The allowance for losses on loan portfolio covers 1,273% of past-due and nonperforming loans (1,300% on September 30, 2015); this indicator is 1,467% at Mercantil Banco Universal (1,466% at the close of September 30, 2015) and 480% at Mercantil Commercebank (557% at the close of September 30, 2015). Industrial 5% Services 5% Residential mortgage 3% Foreign trade 1% Construction 1% Car loans 1% Other 6% The analysis of Mercantil's main subsidiaries and their positioning in the market are shown on Pages 5 and 16. Appendix III shows the distribution of the loan portfolio, broken down by economic activity, maturity, country and type of risk. The statutory percentage Mercantil Banco Universal´s loans by economic sector and interest rates are shown in Appendix IV. Distribution of Loan Portfolio by Client Segment (In millions of bolivars) Individuals Large Corporation SME's 360,000 330,000 300,000 270,000 240,000 210,000 180,000 150,000 120,000 90,000 60,000 30,000 0 37% 16% 34% 30% 27% 26% 47% 33% 24% 43% 27% Dec. 2011 Dec. 2012 Dec. 2013 43% 21% 47% 45% Dec. 2014 Dec. 2015 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 12 Deposits Deposits At the close of 4Q 2015 deposits were Bs 534,903 million, representing a quarter-over quarter increase of Bs 99,691 million (22.9%) from Bs 435,212 million. (In millions of Bolivars) Δ + 81.5% 534,903 Compared to December 31, 2014, deposits grew Bs 240,228 million (81.5%) from Bs 294,675 million to Bs 534,903 million. 435.212 Dec. 2014 The variations for this item, taken individually by subsidiary, are as follows: (In millions, except percentages) Mercantil Banco Universal Mercantil Commercebank Bs US$ Δ +22.9% 294,675 Demand deposits were the main component of total deposits, which reached Bs 368,136 million, up 21.8% from the previous quarter and representing 68.8% of total deposits. Saving and time deposits increased Bs 32,542 million (26.5%) and Bs 1,190 million (11.8%), respectively, compared to the previous quarter. Sep. 2015 Dec. 2015 ∆ December September 2015 2015 Abs. % 492,826 6,508 394,381 6,361 98,445 146 25.0 2.3 The analysis of Mercantil's main subsidiaries and their positioning in the market can be found on Pages 5 and 16. Distribution of Deposits by Client Segment (In millions of bolivars) Individuals Large Corporation SME's 550,000 500,000 450,000 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 49% 48% 22% 56% 26% 56% 19% 25% Dec. 2011 56% 20% 24% 24% 26% 26% Dec. 2012 Dec. 2013 Dec. 2014 29% Dec. 2015 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 13 Total Assets At the close of 4Q 2015 total assets registered 21.6% growth to Bs 634,325 million, up Bs 112,743 million compared to Bs 521,582 million in the previous quarter. This is the result of the combined behavior of the total cash and due from banks and the loan portfolio, which grew Bs. 48,867 million and Bs 51,631 million respectively. The ratio of performing assets to total assets was 72.0%, up Bs 57,868 million (14.5%) from the previous quarter. Consolidated Total Assets (In millions of Bolivars) Δ +78,4% 634,325 521,582 Compared to December 31, 2014, assets grew Bs 278,805 million (78.4%) from Bs 355,520 million to Bs 634,325 million. The variations for this item, taken individually by subsidiary, are as follows: 355,520 Dec. 2014 (In millions, except percentages) Mercantil Banco Universal Mercantil Seguros Mercantil Commercebank Bs Bs US$ December September 2015 2015 563,053 31,839 8,130 453,365 25,412 8,004 Δ+21,6% Sep. 2015 Dec. 2015 ∆ Abs. 109,688 6,427 126 % 24.2 25.3 1.6 The analysis of Mercantil's main subsidiaries and their positioning in the market is shown on Pages 5 and 16. The loan portfolio remained the principal component (54.3%) of the total assets, cash and due from bank accounts for 24.5%, while the investment portfolio accounted for 15.1% and the end of the quarter. Assets Distribution Total Bs. 634,325 million December 2015 Investment Portfolio 15.1% Cash and Due from Banks 24.5% Loan Portfolio, Net 54.3% Venezuelan Central Bank 0.3% Venezuelan Govermment 11.4% US Govermment. 1.0% Private Sector 1.8% US Govermment Guaranteed Agencies 0.6% Other Assets 6.1% Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 14 Financial Obligations At the close of 4Q 2015, total financial obligations reached Bs 9,972 million, up 11.9% compared to Bs 8,910 million in the previous quarter, compared to December 31, 2014, obligations rose 50.9%. (Expresado en millones de Bs.) Títulos valores de deuda objeto de oferta pública emitidos por la institución Obligaciones Subordinadas Otros pasivos financieros* December 2015 September 2015 December 2014 Bs Bs Bs 888 706 1,594 8,378 9,972 359 706 1,065 7,845 8,910 620 696 1,316 5,293 6,609 * Includes, funds received for special financing programs, letters of credit and securities loan agreements. Shareholders’ Equity At the close of 4Q 2015, shareholders' equity reached Bs 44,534 million, Bs 3,731 million (9.1%) increase from Bs 40,803 million in the previous quarter and 36.8% up from Bs 32,554 million registered in 4Q 2014. The variation in 4Q 2015 is mainly due to Bs 4,214 million in net income for the period and Bs 482 million decline as a result of adjusting investments available for sale to their market value. Evolution of Shareholders´Equity (In millions of Bolivars) Δ +36.8% 44,534 40,803 32,554 Compared to December 31, 2014 the variation is primarily due to Bs 14,092 million in net income, and Bs 327 million decline from adjusting available-forsale investments to their market value. Δ+9.1% Dec. 2014 Sep. 2015 Dec. 2015 Capital Ratios Mercantil’s equity-to-assets ratio on December 31, 2015 is 7.0% and its equity to risk-weighted assets ratio is 11.4%, based on the standards of the SNV versus 9.2% and 15.2% on December 31, 2014. Mercantil Banco Universal, in accordance with the requirements of the SUDEBAN, has an equity-to-assets ratio on December 31, 2015 of 10.0% and equity to risk-weighted assets ratio of 12.7% (9.7% and 16.5%, respectively on December 31, 2014). Mercantil Commercebank, N.A., based on the standards of the U.S. Office of the Comptroller of the Currency (OCC), has an equity-toassets ratio of 9.4% at December 31, 2015, and equity to risk-weighted assets ratio of 12.3% (9.3% and 13.3%, respectively on December 31, 2014). The equity ratios of Mercantil and its subsidiaries exceed the regulatory minimums. Capital Structure December 2015 Capital stock 2% Capital reserve 1% Traslation adjustments of net assets of subsidiaries abroad 6% Retained earnings 90% Unrealized gain fron adjustments of investments to market value 1% Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 15 Performance of Subsidiaries in accordance to its local accounting standards Mercantil Banco Universal Mercantil Banco Universal’s total assets grew Bs 107,969 million (24.4%) compared with September 2015. During 4Q 2015, net loans grew Bs 51,053 million (19.9%) and total deposits rose Bs 98,426 million (24.7%), to Bs 307,412 million and Bs 497,093 million, respectively. Loan portfolio quality remains very favorable, with a 0.2% ratio of past-due and non-performing loans to gross loans compared to 0.3% for the Venezuelan financial system as a whole. The loan portfolio provision covers 1,467% of past-due and nonperforming loans (1,466% on September 30, 2015). Mercantil C.A., Banco Universal Consolidated (In million of Bs) Total Assets Investments Portfolio Loan Portfolio Deposits Shareholders´ Equity Net Income Quarter Net Income 12 Months Dec. 2015 Sep. 2015 Dec. 2014 551,055 69,387 307,412 497,093 37,339 3,568 12,162 443,086 63,677 256,359 398,667 31,053 2,611 287,893 44,623 162,619 258,084 24,256 3,492 9,431 On December 31, 2015, the Mercantil Banco Universal subsidiary ranks fourth in the Venezuelan financial system in terms of total assets with 11.5% of the market. The leading institution has an 18.9% share and Venezuela’s four main banks account for 58.8% of the country’s Historic figures in accordance with the standards of the Venezuelan Superintendency of Banking financial system. It is also the leading bank in the private financial Sector Institutions (SUDEBAN). system in terms of manufacturing loans, with 21.0% of the market. In terms of tourism, agricultural and mortgage loans, and gross portfolio, the bank ranks second with market shares in the private financial system of 19.4%, 24.3%, 16.0% and 18.2%, respectively. Mercantil is Venezuela's leading bank in terms of savings deposits with 22.0% of the market. Shareholders’ equity grew Bs 6,286 million (20.2%) quarter-over-quarter growth to Bs 37,339 million. This increase mainly includes Bs 3,568 million in net quarterly income, an increase to Bs 2,890 million as a result of Non-capitalized capital contributions, and a Bs 173 million decrease from adjusting available-for-sale investments to their market value. The equity-to-assets ratio as of December 31, 2015 is 10.0% (minimum requirement 9%) and the equity to risk-weighted assets ratio, according to the standards of the SUDEBAN, is 12.7% (minimum requirement is 12%). In 4Q 2015, net earnings of Bs 3,568 million reflected Bs 76 million (2.2%) year-on-year growth, mainly due to a Bs 6,834 million rise in net interest income as a result of an increase in financial assets and liabilities; Bs 2,340 million in net income from commissions on the use of credit and debit cards and well as commissions from other client transactions; Bs 490 million increase in loan portfolio provisions; rises of Bs 5,506 million in personnel and operating expenses; Bs 571 million in contributions to regulatory agencies. The corporate income tax increase Bs 2,531 million, mainly due to the exclusion of financial activities from the adjustments inflation system resulting for changes in Venezuela fiscal policy. In annual terms, net earnings were Bs 12,162 million and represented a Bs 2,731 million (29.9%) year-on-year growth. This growth is mainly associated with an increase of Bs 20,394 million in net interest income; a Bs 5,833 million rise in net income from commissions on the use of credit and debit cards and other income; a Bs 2,040 million increase in loan portfolio provisions; a Bs 13,253 million rise in personnel and operating expenses; a Bs 1,944 million increase in contributions to regulatory entities; and a Bs 6,259 million increase in corporate tax expenditures, due to changes in fiscal regulations in Venezuela. Mercantil Banco Universal has paid taxes and fiscal contributions according to the current legislation during the year 2015 totaling Bs. 14,563 million, representing 40.3% of operating expenses. Evolution of Net Interest Income 45,000 15.0% 40,000 35,000 10.9% 11.1% 12.0% 10.8% 10.9% 12.0% 30,000 9.0% 25,000 20,000 15,000 4.4% 4.1% 6.0% 3.5% 3.3% 3.7% 10,000 5,000 3.0% 4,881 7,352 11,646 19,134 39,528 2011 2012 2013 2014 2015 0 0.0% Operating Expenses / Average Total Assets Net Interest Income Net Interest Margin Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 16 Mercantil Commercebank, N.A. Total assets of Mercantil Commercebank as of December 31, 2015 registered a quarter-over-quarter growth of US$127 million (1.6%) and a US$249 million (3.2%) year-on-year growth. The loan portfolio was US$5,556 million, up US$105 million from the previous quarter and 6.2% higher than in 4Q 2014. At December 31, 2015, the Bank holds US$2,206 million (26.4% of total assets) mainly in short-term investments and bonds issued or guaranteed by the U.S. government or U.S. government-backed agencies. The Bank´s deposits totaled US$6,563 million at the close of December 2015, which reflects a quarter-over-quarter growth of US$ 167 million (2.6%) and a 3.9% yearon-year growth. Mercantil Commercebank, N.A. Consolidated (In million of US$) Dec. 2015 Total Assets Investments Portfolio Loan Portfolio Deposits Shareholders´ Equity Net Income Quarter Net Income 12 Months 8,153 2,206 5,556 6,563 748 4 21 Sep. 2015 8,025 2,278 5,451 6,397 755 4 Non-performing assets (non-accrual loans and assets received in lieu of payment) grew US$25 million compared to December 2014. Non- Figures presented according to accounting principles generally accepted in performing assets accounted for 0.8% of total assets versus 0.6% in (USGAAP ) December 2014. The ratio of nonperforming loans to total loans reached 1.2% at the close of December 2015 in comparison with to 0.8% over the same period. Assets Quality Ratios 10.0% 50.0% 45.6% 8.0% 6.0% 40.0% 7.1% 30.0% Dec. 2014 7,903 2,379 5,233 6,318 746 8 28 the United States At December 31, 2015 the Bank’s equity grow to US$748 million, similar to the previous quarter, which includes US$4 million in quarterly income, a US$9 million decline from adjusting available-for-sale investments to their market value, and US$1.5 million from dividends payment. At December 31, 2015 the equity-to-assets ratio is 9.4% and the equity to risk-weighted assets ratio is 12.3% (9.3% and 13.3%, respectively on December 31, 2014), based on the standards of the Office of the Comptroller of the Currency (OCC). 5.8% 18.7% 4.0% 20.0% 13.5% 2.9% 9.3% 2.0% 1.9% 0.0% 2011 2012 1.2% 7.7% 1.1% 0.7% 0.8% 2013 2014 Non-Accrual Loans / Gross Loans Total Class Loans / Gross Loans 1.7% 10.0% 1.2% 0.0% 2015 In 4Q 2015, the US$4 million recorded in net income was US$4 million (51.8%) less than the amount registered in 4Q 2014. This variation is mainly attributable to a US$3 million increase in net interest income, US$1 million reduction in commissions and other income, the increase of personnel and operating expenses by US$8 million, mainly due to regulations associated with the BSA (Bank Secrecy Act) applicable to banks operating in the U.S.. Corporate Income tax decreased by US$2 million in comparison with 4Q 2014. Total Class Loans + OREO / Tier 1+ Allowance for Loan Losses In annual terms, the US$21 million in net income recorded reflects US$7 million (25.5%) decrease compared to 2014. This variation is due to the US$20 million increase in net interest income, a US$3 million increase in the loan portfolio provision requirement, a US$1 million increase from commissions and other income, and a US$30 million increase in personnel and operating expenses. Corporate income tax declined by US$7 million in comparison with 2014. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 17 Mercantil Seguros Net collected premiums in 4Q 2015 grew 142.1% to Bs 14,966 million year-on-year from Bs 6,183 million. At December 31, 2015, this subsidiary was the country’s second insurance company in terms of collected premiums, with a market share of 11.5%. Total Assets stood at Bs 45,708 million at year end, reflecting 58.3% quarter-over-quarter growth. The Company registered Bs 23,232 million in shareholders´ equity, which complies with the statutory solvency requirements. The figures presented include all the mandatory and voluntary reserves required to guarantee the company’s operations, including outstanding claims reserves and end-of-period payments. 100% 95.7% 95.6% Total Assets Investments suitable for representing Investments not-suitable for representing Technical Reserves Shareholders´ Equity Net Income Quarter Net Income 12 Months Premiums Received Quarter Premiums Received 12 months Dec. 2015 Sep. 2015 Dec. 2014 45,708 28,586 28.867 18.768 16.233 9.854 6,795 23,232 843 2,200 14,966 39,017 4.700 10.572 385 3.509 5.452 745 1.614 6.183 17.504 9.797 Historic figures in accordance with the standards of the Venezuelan Superintendency of Insurance Activity (SUDEASEG) Evolution of Collected Premiums and Combined Ratio1 95% Mercantil Seguros C.A. Consolidated (In millions of Bs) 95.6% 92.4% At December 31, 2015 the company’s investment portfolio was Bs 35,381 million, 50.8% up on the previous quarter. Total investments representing technical reserves reached Bs 28,586 million (52.3% higher than the figure for the previous quarter and 190.1% more than at the close of December 2014), while liquidity levels amply meet all the statutory requirements on commitments towards policyholders, insurance brokers and reinsurers. 89.8% 90% 85% 80% 5,234 7,166 10,379 17,504 39,017 2011 2012 2013 2014 2015 In annual terms, the technical result closed at Bs 727 million, with a combined operating ratio of 97.4%. Net earnings for 2015 totaled Bs 2,200 million, 36.3% up on the figure for 2014. The claims ratio was 64.0% in 2015 (62.1% at December 31, 2014). Premiums Received Combined Ratio 1 In 4Q 2015, the technical result closed at Bs 490 million, with a combined operating ratio1 of 94.3%. Net income for 4Q 2015 totaled Bs 843 million (98.0% up from the net result of 4Q 2014). The claims ratio was 57.0% (59.0% in 2014). Combined ratio = (incurred claims + commissions + operating expenses)/ earned premiums Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 18 Wealth Management The Wealth Management business comprised: trust services, securities brokerage, mutual funds and portfolio management services. Net assets under management recorded off the balance sheet at December 31, 2015 reached Bs 107,063 million, representing a 12.8% quarter-over-quarter increase and 61.5% year-on-year growth. They are broken down as follows: TOTAL ASSETS UNDER MANAGEMENT (In millions of Bolivars, except percentages) December 2015 September 2015 December 2014 ∆ Dec. 15 vs. Sep.15 % ∆ Dec. 15 vs. Dec. 14 % Trust Funds 32,053 29,512 24,643 8.6 30.1 Mutual Fund 2,684 2,496 2,156 7.5 24.5 52,534 44,189 23,276 18.9 125.7 3,688 3,667 3,883 0.6 (5.0) 16,104 15,035 12,332 7.1 21.9 107,063 94,899 66,290 12.8 61.5 Brokerage Financial Advisory Custody of Securities Trading Total Assets under Management Bs At the close of 4Q 2015, the Trust Fund managed Bs 32,053 million in assets, which reflects 8.6% quarter-over-quarter growth and 30.1% year-onyear growth. At December 31, 2015, Mercantil's trust fund ranked second in the private banking sector and fourth in the fiduciary market in Venezuela. At the close of December 2015, Mercantil maintained its position as Venezuela's mutual fund industry leader. Mutual Fund assets under management grew 7.5% and 24.5% compared to the September 2015 and December 2014, respectively, reaching Bs 2,684 million. Mercantil offers its clients investment products and services (as broker-dealers and investment advisers) in global financial markets. At the close of December 2015, the total value of client assets was Bs 56.222 million, 17.5% up at the close of September 2015 (107.0% year-on-year increase). Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 19 Corporate Events th 40 Anniversary of Mercantil Bank (Curaçao) Mercantil Bank (Curaçao) is a subsidiary of Mercantil Servicios Financieros, which had been founded on December 31, 1975 on this island of the Netherlands Antilles, registered by license of the Bank van de Nederlandse Antillen (Central Bank). The subsidiary began operating in February 1976, to provide financial services to international clients. Mercantil presents the new Mercantil Móvil Empresas App The new app Mercantil Móvil Empresas (Mercantil Mobile Business) provides businesses with access to Mercantil Banco services and products via mobile phones or tablets. Users will be able to check their balance, make transfers, manage payroll and request Pronto Crédito Empresarial en Línea (Online Early Business Credit) at any time and place. The new app places Mercantil in the leading position in digital banking, as the first financial institution in the country to provide this app to businesses. New Measures announced for the Venezuelan Financial Environment SUDEBAN issues: The “Regulations regarding the Characteristics and Risk Rating of the System of Finances for Micro, Small and Medium-Sized Businesses.” The regulations establishes the characteristics and risk ratings of the Micro-financial System and Small and Medium-Sized Businesses sectors according to the number of employees, annual income and goals of their activities; loans to the micro-financial sector will be for periods under five years, and the gross loan portfolio of micro-credits must be directed towards commercial activities (40% maximum), public transportation (40% maximum) and other activities such as arts and crafts (20% minimum). It also includes the maximum parameters (in Tax Units) for granting microloans or other finances, and allows micro-credits by credit card. Banks must comply with the regulations within 180 days of the publication date. "Regulations Regarding the Adequate Comprehensive Liquidity Risk Management for Banks” The regulations establish that Banks must implement procedures for the management and administration of liquidity risks, which must include: strategies, policies and procedures to identify, measure, evaluate, monitor, limit, control, report and disclose the levels of liquidity risk; indications regarding the structure of assets and liabilities; internal controls and systems for the management and administration of liquidity risks; measurement and monitoring tools; and liquidity contingency plans. Similarly, the regulations expressly indicate functions and responsibilities of the Board of Directors, the Risk Committee, the Comprehensive Risk Management Unit, the Assets and Liabilities Management Committee, and the Treasury Department, regarding the management of liquidity risk. On the other hand, it also establishes the obligation of at least developing and implementing at least the following methodologies: Structural Liquidity Ratio (RALE), Adjusted Structural Liquidity Ratio (RALEA), Concentrated Public Liquidity Ratio (RACOCAP) and GAP Analysis, and provides details for calculating liquidity risk indexes and for scenario analyses regarding exposure to liquidity risks. Banks must adjust to these regulations within a period of 180 days from the publication date. Circular Letter (memorandum) granting the exception to exclude 100% of legal reserves from total assets A regulatory exception was granted to exclude, from total assets, 100% of the monthly balance in the 112.01 “BCV reserves account” as indicated in the Bank Accounting Manual. The exception is valid for financial statements from October 2015 onwards, and may be modified or suspended by SUDEBAN as required by financial market conditions. The Office of the President promulgated: The Income Tax Law The executive branch issued the Income Tax Law, which dictates that net income originating in banking, financial, insurance or reinsurance activities, obtained by legal persons established in the country will pay a proportional 40% tax. It excludes from the fiscal inflation adjustment system those taxpayers qualified as special passive subjects, and establishes that income will be considered available from the moment that operations take place that give rise to them, with the exceptions established by Law. It also eliminates regulations that granted reductions of the tax due to new investments, and the regulation that allowed said reductions to be transferred to up to three subsequent fiscal years.. The Large Financial Transactions Tax Law The Decree with Rank, Value and Force of Large Financial Transactions Tax Law issued by the executive branch will apply to financial transactions by legal persons and economic entities without legal person status qualified as “Special Passive Subjects” by SENIAT (National Integrated Tax Administration Service) a 0.75% tax on the taxable base, applicable, among others, to debits on bank accounts, and operations without financial intermediation. This Decree will enter into force in February 1st, 2016. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 20 Law of the Stock Market The National Executive issued the Decree with Rank, Value and Force of Law of the Stock Market, where includes as subjects under this law, societies managing collective investment societies, independent public accountant firms, and brokerage companies and stock market agencies. Brokerage companies and stock market agencies must have at least 3 shareholders and at least 25% of its equity must belong to a public securities broker; brokerage companies and stock market agencies must be identified as limited or universal, depending on their social capital and the activities they are licensed for. It also introduces the definition of bonds and participation securities, and title societies; includes the requirement of an authorization by SNV in order to sell or transfer shares, to change the object of the company, and for transformations or fusions. It reduces the period for publishing monthly balances and establishes that the publication must be made in the SNV web page; the Law grants a 90-day period from its publication in order to present a plan for adjusting to the new regulations. The Law of the Venezuelan Central Bank (BCV) The executive branch issued the Decree Law of the BCV with the following items: a) The President of the Republic will designate the President of the BCV and the members of the board without a requirement of consideration by the National Assembly; b) the BCV may suspend operations of institutions that don’t provide the information on economic transactions or other information required by the BCV; c) the BCV may finance the Government and public or private institutions in the case of domestic or foreign threats to security, or other harm to the public interest, as qualified by the President of the Republic or by unanimous approval by the Board; d) the BCV Board may classify information as secret or confidential; f) any order for the transfer of funds and/or securities between participants in the national payroll system must be authorized by the BCV; g) the BCV will coordinate with the executive branch “the scheme for providing information during domestic or foreign circumstances that may threaten National Security and the economic stability of the Nation;” and h) the BCV must authorize the inflow and outflow of any currency representing the bolivar. Law of Insurance Activity The executive branch issued the Decree with Rank, Value and Force of Law of Insurance Activity whose mainly changes and inclusions are: a) modifying the amounts of the collateral that companies in the Insurance Sector must constitute; b) increase the minimum equity required; c) includes a new annual contribution up to 5% of earnings in the fiscal year by companies in the sector, to be dedicated to research and development of Insurance Activity; d) establishes that companies in the sector must have an annual contribution to the National Public Health System between 1% and 3% of the premiums of health insurance policies, health plans premiums, income from remunerations for risk management contracts and any other insurance policies; e) modifies conditions for using technical reserves in investments; f) establishes the obligation to attend to and resolve complaints presented by policyholders, insured, beneficiaries or contractors and users or affiliates; and g) increases penalties for companies in the Insurance Sector if they breach the law (fines are between one thousand and 48 thousand tax units). Awards and Acknowledgements Mercantil Banco Universal acknowledged as “2015 Bank of the Year” in Venezuela The Banker financial magazine granted Mercantil Banco Universal the “2015 Bank of the Year” award for Venezuela. The institution gained the award after an analysis of its results indicated solid financial profitability, sustained growth of deposits, an adequate diversification of clients and constant innovation in order to satisfy clients within an appropriate risk-management policy. Mercantil Servicios Financieros and Mercantil Seguros in Venamcham’s 2015 “Top 100 Companies” The Venezuelan-American Chamber of Commerce and Industry (VenAmCham) presented its “Top 100 Companies”, were Mercantil Servicios Financieros ranked four in the global ranking and first in the financial sector. Likewise, Mercantil Seguros ranked number 10th and second in the insurance sector. The list includes the most successful companies in the country, with capital either domestic or foreign, and ranked based on total income at the close of 2014. Mercantil Servicios Financieros also leads the Social Investment ranking. Social investment is considered as non-compulsory expenditures to finance projects to improve living standards of employees and their families, as well as those of the local community and society in general Mercantil Banco in the 250 Latin American Banks ranking of the AméricaEconomía magazine Mercantil Banco ranked 169 among the 250 Latin American Banks of the AméricaEconomía magazine, the 4th Venezuelan bank on the list. The ranking includes state-owned banks and is prepared according to assets size by the close of June 2015. Mercantil Servicios Financieros among the “Top 200 Latin American Banks 2015” according to The Banker Mercantil Servicios Financieros ranked as the first Venezuelan institution in The Banker’s Top 200 financial institutions in Latin America. According to the results, Mercantil Servicios Financieros is ranked No. 10, up 5 places over the previous year. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 21 APPENDIX I Summary of the Accounting Principles used to prepare the Financial Statements Financial statements are presented in accordance with the accounting standards of the SNV, in bolivars. A summary of some of the main accounting principles applied is given below: Investment Portfolio Securities Held for Trading - Unrealized gains or losses resulting from differences in market value due to market fluctuations are included in the results for the period. Available-for-Sale Securities – Recorded at their market value. Unrealized gains or losses resulting from differences in market value and exchange rate fluctuations are included in shareholders’ equity. Held-to-Maturity Securities – Recorded at their acquisition cost, adjusted for amortization of premiums or discounts. For all portfolio investments, permanent losses in market value are recorded as a charge to income in the period in which they occur. Permanent investments – are investments that represent 20% to 50% stock ownership. Those greater than 50% are recorded as an equity interest and consolidated, except when control is likely to be temporary. Loan Portfolio Loans are classified as overdue 30 days after their maturity. Allowances for loan portfolio losses are determined through a collectability assessment that quantifies the amount that must be set aside for each loan. These assessments take into account such aspects as economic conditions, credit risk by customer, credit history and the collateral received. When assessing loans for small amounts of the same nature, these are grouped together to determine the provisions required. Recognition of income and expenditure Income, costs and expenses are recorded as they are earned or incurred. Interest earned on past-due loan portfolios is recorded as income when collected. Fluctuations in the market value of derivatives are recognized as income in the period in which they occur. Insurance premiums are recorded as income when earned. Consolidation The consolidated financial statements include the accounts of Mercantil and its more than 50%-owned subsidiaries and other institutions in which Mercantil has a controlling interest. See the principal subsidiaries on page 4 and the conciliation of its accounting standards with SNV regulations on pages 32, 34, 36. Inflation Adjustment According to SNV standards, Mercantil’s financial statements, as of December 31, 1999 must be presented in historic figures. Since then Mercantil has ceased to adjust for inflation in its primary financial statements. As a result, fixed and other assets are shown at their inflation-adjusted value up to December 31, 1999. The market value determined by independent assessments is higher than the inflation cost adjusted for inflation indicated above. New additions are being recorded at their acquisition value. Assets and Liabilities in foreign currency Mercantil applies the controlled official exchange rate of Bs. 6.2842 / US$ 1 for the translation of the foreign currency balances of its subsidiaries in Venezuela and the financial statements of its subsidiaries abroad. The effects of foreign exchange rate fluctuations are recorded in the results, with the exception of foreign exchange rate fluctuations of available-for-sale debt investments and trading portfolio of shares included in equity. Differences between the accounting standards of the SNV and SUDEBAN The main accounting differences for the reconciliation of items under SNV and SUDEBAN for Mercantil Servicios Financieros are: Amortization of premiums or discounts of securities carried out on a straight-line basis under SUDEBAN standards and in accordance with the constant amortization rate under SNV standards. Foreign exchange rate fluctuations are recorded in the results, with the exception of those that SUDEBAN indicates to be included in equity and are subsequently recorded in the results when SUDEBAN authorized. Differences between the accounting standards of the SNV and International Financial Reporting Standard (IFRS) The main accounting differences for Mercantil Servicios Financieros between the SNV standards indicated above and IFRS are: Deferred Income Tax: IFRS allows deferred tax to be recognized for the total amount of loan portfolio loss allowances, while SNV standards only allow recognition of allowances for loans classified as high risk and unrecoverable. Provision for assets received in lieu of payment: SNV standards stipulate a 100% allowance for real property received in lieu of payment after one year from the date of incorporation; under IFRS no amortization deadlines are established. Foreign Currency: The balances in foreign currency are valued according to the best estimates of expected future cash flow of bolivars using legally established procedures. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 22 APPENDIX II MERCANTIL SERVICIOS FINANCIEROS, C.A. CONSOLIDATED BALANCE SHEET UNAUDITED FIGURES (In millions of Bolivars, except percentages) ∆ December 2015 CASH AND DUE FROM BANKS Cash Venezuelan Central Bank Venezuelan Banks and Other Financial Institutions Foreign Banks and Other Financial Institutions Pending Cash Items September 2015 December 2014 ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % 8,541 137,641 5,995 91,794 4,364 66,235 2,546 45,848 42.5 49.9 4,178 71,407 95.8 107.8 288 1,664 7,526 327 1,745 8,933 921 1,642 3,740 (96) (81) (1,407) (29.4) (4.6) (15.8) (690) 22 3,786 (74.9) 1.4 101.2 155,661 108,794 76,902 46,867 43.0 78,759 102.4 7 38,774 47,805 387 7,397 1,651 9 40,191 44,459 313 6,127 1,090 12 36,684 26,404 307 4,813 647 (2) (1,417) 3,346 74 1,270 561 (18.9) (3.5) (7.5) 23.6 20.7 51.5 (5) 2,090 21,401 80 2,584 1,004 (39.2) 5.7 (81.1) 26.1 53.7 155.2 96,020 92,189 68,867 3,830 4.2 27,153 39.4 LOAN PORTFOLIO Current Rescheduled Past Due Litigation 353,347 511 777 51 300,348 514 694 2 202,742 501 531 9 52,999 (3) 83 49 17.6 (0.6) 12.0 2,450.0 150,605 10 246 42 74.3 2.0 46.3 466.7 Allowance for Losses on Loan Portfolio 354,685 (10,545) 301,558 (9,048) 203,783 (6,401) 53,127 (1,497) 17.6 16.5 150,902 (4,144) 74.1 64.7 344,141 292,510 197,382 51,631 17.7 146,759 74.3 5,053 1,614 378 5,349 26,110 3,635 518 285 5,404 18,247 2,481 339 28 2,045 7,476 1,418 1,096 93 (55) 7,863 39.0 211.6 32.6 (1.0) 43.1 2,572 1,275 350 3,304 18,634 103.7 376.1 1,250.0 161.6 249.3 634,325 521,582 355,520 112,743 21.6 278,805 78.4 INVESTMENT PORTFOLIO Investments in Trading Securities Investments in Securities Available for Sale Investments in Securities Held to Maturity Share Trading Portfolio Investments in Time Deposits and Placements Restricted Investments INTEREST AND COMMISSIONS RECEIVABLE LONG-TERM INVESTMENTS ASSETS AVAILABLE FOR SALE PROPERTY AND EQUIPMENT OTHER ASSETS TOTAL ASSETS Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 23 APPENDIX II MERCANTIL SERVICIOS FINANCIEROS, C.A. CONSOLIDATED BALANCE SHEET UNAUDITED FIGURES (In millions of Bolivars, except percentages) December 2015 DEPOSITS Non-interest Bearing Interest-Bearing Savings Deposits Time Deposits September 2015 December 2014 ∆ ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % 190,707 177,429 155,483 11,284 153,053 149,124 122,941 10,094 94,245 101,176 91,069 8,185 37,597 28,305 32,542 1,190 24.6 19.0 26.5 11.8 96,406 76,253 64,414 3,099 102.3 75.4 70.7 37.9 534,903 435,212 294,675 99,691 22.9 240,228 81.5 888 359 620 529 147.4 268 43.2 8,378 154 44,738 706 589,767 7,845 170 36,467 706 480,759 5,293 94 21,572 696 322,981 533 (7) 8,271 0 109,008 6.8 (9.4) 22.7 0.0 22.7 3,085 69 23,166 10 266,818 58.3 73.4 107.4 1.4 82.6 24 20 16 4 20.0 8 50.0 664 192 167 664 192 167 664 192 167 0 0 0 0.0 0.0 0.0 0 0 0 0.0 0.0 0.0 2,983 39,914 (235) (505) 2,987 35,283 (231) (93) 2,982 27,055 (92) (93) (4) 4,631 (4) (412) (0.1) 13.1 1.7 443.0 1 12,859 (143) (412) 0.0 47.5 155.4 443.0 1,352 1,834 1,679 (482) (26.3) (327) (19.5) 44,534 40,803 32,554 3,731 9.1 11,980 36.8 634,325 521,582 355,520 112,743 21.6 278,805 78.4 DEPOSITS AUTHORIZED BY THE VENEZUELAN SECURITIES AND EXCHANGE COMMISSION Publicly Traded Debt Securities Issued FINANCIAL LIABILITIES INTEREST AND COMMISSION PAYABLE OTHER LIABILITIES SUBORDINATED DEBT TOTAL LIABILITIES MINORITY INTEREST IN CONSOLIDATED SUBSIDIARIES SHAREHOLDERS’ EQUITY Paid in Capital Capital Inflation Adjustment Capital Reserves Translation Adjustments of net Assets of Subsidiaries Abroad Retained Earnings Shares repurchased and held by Subsidiary Pension Plan Remeasurement Unrealized Gain (Loss) from Adjustment on Investments Available For Sale to Market Value TOTAL SHAREHOLDERS´ EQUITY TOTAL LIABILITIES AND SHAREHOLDERS´ EQUITY Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 24 APPENDIX II MERCANTIL SERVICIOS FINANCIEROS, C.A. CONSOLIDATED INCOME STATEMENT UNAUDITED FIGURES (In millions of Bolivars, except percentages) Quarter Ended on December 2015 Income from Cash and Due from Banks 12 Months Ended on ∆ December 2014 Bolivars December 2015 % ∆ December 2014 Bolivars % 251 114 137 120,2 464 216 248 1,473 1,066 407 38.2 5,418 4,677 741 15.8 17,963 8,552 9,411 110.0 52,963 25,247 27,716 109.8 19,688 9,732 9,955 102.3 58,844 30,140 28,705 95.2 5,726 2,956 2,770 93.7 16,454 8,858 7,596 85.8 Interest for Time Deposits 32 26 6 23.1 146 111 35 31.5 Interest for Securities Issued by the Bank 19 15 4 26.7 55 31 24 77.4 253 39 214 548.7 532 185 347 187.6 6,030 3,036 2,994 98.6 17,186 9,185 8,002 87.1 NET INTEREST INCOME 13,657 6,696 6,961 104.0 41,658 20,955 20,703 98.8 Provision for losses on loan portfolio 1,735 1,228 507 41.3 4,924 2,873 2,051 71.4 11,923 5,468 6,455 118.1 36,733 18,082 18,652 103.2 Trust Fund Operations 75 67 8 11.9 251 167 84 50.3 Foreign Currency Transactions 14 13 1 7.7 31 36 (5) (13.9) 1,330 496 834 168.1 3,347 1,419 1,928 135.9 (20.0) Income from Investment Securities Income from Loan Portfolio INTEREST INCOME Interest for Demand and Savings Deposits Interest on Financial Liabilities INTEREST EXPENSE NET FINANCIAL MARGIN Commissions on Transactions Commissions on Letters of Credit and Guarantees Granted Equity in Long-Term Investments Exchange Gains and Losses Income (Loss) on Sale of Investment Securities 114.8 5 11 (6) (54.5) 24 30 (6) 174 116 58 50.0 329 239 90 37.5 (3) 0 (3) 0.0 271 90 181 200.1 346 24 322 1,341.7 917 460 457 99.3 Other Income TOTAL COMMISSIONS AND OTHER INCOME 3,582 2,061 1,521 73.8 10,253 5,699 4,554 79.9 5,524 2,788 2,736 98.1 15,424 8,141 7,283 89.5 Total insures premiums, net of claims 1,825 792 1,033 130.4 4,488 2,161 2,327 107.7 19,271 9,048 10,223 113.0 56,645 28,383 28,262 99.6 Salaries and employee benefits Depreciation, Property and Equipment Expenses, Amortization of Intangibles and Others OPERATING INCOME 2,617 1,798 819 45.6 10,053 6,274 3,779 60.2 1,826 565 1,261 223.2 4,715 1,713 3,002 175.2 Fees paid to regulatory agencies 1,768 995 773 77.7 5,843 3,334 2,509 75.3 Other operating expenses 6,129 2,772 3,357 121.1 14,940 7,419 7,521 101.4 12,341 6,130 6,211 101.3 35,550 18,740 16,811 89.7 6,931 2,918 4,013 137.5 21,095 9,643 11,451 118.8 2,714 (630) 3,344 530.8 6,996 (218) 7,214 3,309.2 TOTAL OPERATING EXPENSES INCOME BEFORE TAXES AND MINORITY INTEREST Total Current and Deferred Taxes Minority Interests NET INCOME (2) (2) 0 0.0 (7) (6) (1) (17.0) 4,214 3,546 668 18.8 14,092 9,854 4,238 43.0 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 25 APPENDIX II MERCANTIL SERVICIOS FINANCIEROS, C.A. CONSOLIDATED STATEMENT OF CASH FLOWS UNAUDITED FIGURES (In Millions of Bolivars) Quarter ended on December 2015 CASH FLOWS FROM OPERATING ACTIVITIES Net income Adjustments to reconcile net income to net cash provided Operating activities Allowance for losses on the loan portfolio Depreciation and amortization Provision for interest receivable and other assets Gain on equity in long-term investment Minority interest expense Deferred Income Tax Accrual for employee termination benefits Payment of employee termination benefits Net change in operating assets and liabilities Interest and commissions receivables Interest and commissions payables Available for sale and other assets Other liabilities Net cash provided by operating activities CASH FLOWS FROM INVESTING ACTIVITIES Net change in investments securities Loans granted Loans collected Additions to fixed assets, net of depreciation and write-offs Net cash flows from investing activities CASH FLOWS FROM FINANCING ACTIVITIES Net change in Deposits Short-term financial liabilities Debt securities by Mercantil Subordinated Debt Long-term financial liabilities received Long-term financial liabilities paid Cash dividends Repurchased shares Net cash flows from financing activities CASH AND CASH EQUIVALENTS 1 Net increase for the period At the beginning of the period At the end of the period 1 12 Months ended on December 2014 December 2015 December 2014 4,214 3,546 14,092 9,854 1,735 390 211 (174) 2 (158) 499 (311) 1,228 192 13 (116) 2 (584) 325 (161) 4,924 1,058 281 (329) 7 (442) 1,946 (1,512) 2,873 540 36 (237) 6 (314) 1,317 (1,002) (1,418) (16) (8,151) 8,286 5,111 (53) 22 (617) 1,169 4,967 (2,512) 61 (19,231) 22,723 21,007 (800) 39 (3,075) 7,084 16,324 (3,969) (87,488) 34,122 (193) (57,528) (1,046) (31,637) 5,582 (770) (27,872) (25,841) (297,676) 145,993 (3,953) (181,477) (7,931) (153,223) 74,784 (1,212) (87,583) 99,691 289 529 0 243 1 (197) (3) 100,553 40,732 1,089 19 0 (684) 432 (148) (5) 41,436 240,228 2,967 268 10 118 0 (1,635) (143) 241,813 98,758 1,624 421 0 98 (10) (1,086) (32) 99,774 48,136 114,921 163,057 18,520 63,194 81,715 81,342 81,715 163,057 28,515 53,200 81,715 Includes: Cash and Cash Equivalents, Cash and Due from banks, Investments in time deposits and placements within 90 days maturity. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 26 APPENDIX II MERCANTIL SERVICIOS FINANCIEROS, C.A. Statement of Shareholders’ Equity UNAUDITED FIGURES (In millions of Bolivars) Capital stock Balance as of December 31, 2014 Net income Cash dividends Share repurchased 1 Unrealized income on Investments available for sale Translation effect of net assets in subsidiaries abroad Balance as of March 31, 2015 Net income Cash dividends Share repurchased Unrealized income on Investments available for sale Translation effect of net assets in subsidiaries abroad Balance as of June 30, 2015 Net income Share repurchased Unrealized income on Investments available for sale Translation effect of net assets in subsidiaries abroad Balance as of September 30, 2015 Net income Cash dividends Pension Plans Remeasurement Share repurchased Unrealized income on Investments available for sale Translation effect of net assets in subsidiaries abroad Balance as of December 31, 2015 664 Capital inflation adjustment 192 Capital Reserves Translation adjustment of the assets in subsidiaries Abroad 167 2,982 Retained earnings 27,055 3,605 (1,687) Shares repurchased held by subsidiary (92) Pension Plans Remeasurement Unrealized Gain (loss) from adjustments on investments Available for sale to market value (93) 1,679 (4) (392) 664 192 167 5 2,987 28,974 3,356 37 (96) (93) 1,287 (49) 394 664 192 167 11 2,999 32,367 2,916 (145) (93) 1,680 (86) 154 664 192 167 (12) 2,987 35,283 4,214 6 411 (231) (93) 1,834 (411) (3) 664 192 167 (1) (4) 2,983 (481) 39,914 (235) (505) 1,352 Total 32,554 3,605 (1,687) (4) (392) 5 34,082 3,356 37 (49) 394 11 37,831 2,916 (86) 154 (12) 40,803 4,214 6 0 (3) (482) (4) 44,534 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 27 APPENDIX III MERCANTIL SERVICIOS FINANCIEROS, C.A. Consolidated Loan Portfolio by Classification (In millions of Bolivars, except percentages) By Economic Activity Commercial Credit Cards Agricultural Industrial Services Residential mortgage Foreign trade Construction Car loans Other By Maturity Up to six months Six months to one year One to two years Two to three years Three to four years Four to five years Over five years By Geographical Location of the Debtor Venezuela United States of America Mexico Colombia Brazil Switzerland Peru Other countries By Type of Risk Normal Potential Real High Unrecoverable December 2015 154,827 71,467 48,962 19,206 18,639 9,830 2,760 4,506 3,253 2,236 354,685 December 2015 108,690 98,961 35,801 41,346 12,946 13,326 43,615 354,685 December 2015 319,086 26,888 821 958 963 659 618 4,693 354,685 December 2015 350,838 1,240 1,404 1086 117 354,685 43.6 20.1 13.8 5.4 5.3 2.8 0.8 1.3 0.9 6.0 100.0 September 2015 129,919 56,681 41,652 22,629 15,339 9,026 3,525 4,199 2,043 16,547 301,558 30.6 27.9 10.1 11.7 3.6 3.8 12.3 100.0 September 2015 89,315 77,924 37,073 38,062 12,822 11,952 34,410 301,558 89.9 7.6 0.2 0.3 0.3 0.2 0.2 1.3 100.0 September 2015 266,638 25,681 817 936 1,178 714 772 4,823 301,558 98.8 0.3 0.4 0.3 0.0 100.0 September 2015 298,070 1,175 1,372 547 394 301,558 % % % % % 43.0 18.8 13.8 7.5 5.1 3.0 1.2 1.4 0.7 5.5 100.0 % 33.8 14.0 20.3 13.0 5.4 3.8 9.7 100.0 December 2014 81,868 38,680 27,602 17,651 11,369 7,127 5,103 3,057 1,804 9,522 203,783 December 2014 66,003 37,110 36,724 26,018 9,097 8,070 20,761 79.5 12.9 0.8 0.5 1.0 0.6 1.1 3.5 100.0 98.8 0.4 0.5 0.2 0.1 100.0 December 2014 200,962 966 1,222 597 36 203,783 % 40.2 19.0 13.5 8.7 5.6 3.5 2.5 1.5 0.9 4.6 100.0 % 32.4 18.2 18.0 12.8 4.5 4.0 10.1 203,783 December 2014 170,327 22,088 1,499 860 1,489 922 1,288 5,310 203,783 % % 100.0 % 83.6 10.8 0.7 0.4 0.7 0.5 0.6 2.7 100.0 % 98.6 0.5 0.6 0.3 0.0 100.0 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 28 APPENDIX IV Statutory percentage of loan portfolio in Venezuela December 2015 1 2 % of Compliance Reached % of Compliance required December 2015 Sector Percentages of compliance Agriculture Calculated on the average gross loans at 12/31/2014 and 12/31/2013. Monthly compliance. Maximum per customer 5% of the current portfolio. It requires a minimum number of new clients (10%). Additionally, the portfolio must be quarterly classified among areas: strategic sectors (75%), non-strategic sectors (5%), agribusiness investment (15%) and trading (5%), according to the Ministry of Agriculture and Lands. 20% of the portfolio must be allocated to medium and long-term credits. 38.4%1 25.0% Set weekly by the Venezuelan Central Bank. At 12/31/2015 the maximum is 13%. Mortgage Calculated on the gross loan portfolio at 12/31/2014, distributed as follows: 7.6% for home purchase, 0.4% for self-construction, improvements and expansion, and 12% for self-construction of main dwellings, from the latter 9.0% should be allocated for the purchase of bonds and 3% for construction. Annual Compliance. 17.1%2 20.0% Set by the Housing and Habitat Ministry. Set in accordance with family income of debtors, ranging between 4.66% and 10.66%. Microcredits 3% calculated on the gross loan portfolio at 06/30/2015. Monthly Compliance 4.9% 3.0% Within minimum and maximum rates established by the Venezuelan Central Bank. At 12/31/2015 the rate cannot be higher than 24%. Tourism Calculated on the average gross loans at 12/31/2014 and 12/31/2013. The Tourism Ministry set in 4.25% the percentage that fullservice banks have to earmark to the tourism sector in 2015. Compliance must be achieved at 12/31/2015. 4.25% The Venezuelan Central Bank establishes a preferential rate for the sector on a monthly basis. As of 12/31/2015, the maximum rate is 10.73% and, in some cases, could be decreased in 3 bps (minimum 7.73%) in accordance with the Law for Tourism Loans. Manufacturing Calculated on the gross loan portfolio at 12/31/2014. The percentage of compliance must be earmarked to strategic development sectors in 60% and to the financing of SME, joint ventures, community and state-owned companies in 40%. 10.0% Set by the Venezuelan Central Bank at 18%. For SME, state-owned industries, community industries and joint ventures, the applicable interest rate may not exceed 90% of the rate set by the Venezuelan Central Bank. At 12/31/2015 this is equivalent to 16.2%. 5.5%1 11.4% Interest Rates Includes Bs 1,257 million in Agricultural Bonds issued by the Venezuelan State and Government Entities valid for the compulsory agricultural portfolio; and Bs 207 million in Class "B" shares of the company guaranteeing the loans of tourism SMEs "Sociedad de Garantías Recíprocas para la Pequeña y Mediana empresa " applicable for compliance with the tourism portfolio. Includes Bolivarian Mortgage Securities 2015-II Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 29 APPENDIX V Stock Performance Quarter Ended on Dec. 15 Net income in billions of Bolivars 12 Months Ended on Dec. 14 4,214 3,546 59,401,343 59,401,343 5,000.00 1,400.00 Average daily volume (# of shares) 5,618 57,357 Market Price / Book value per share 11.5 4.4 118.2 - 42,813,618 5,000.00 42,813,618 42,813,618 1,400.00 Average daily volume (# of shares) 731 41,488 Market Price / Book value per share 11.5 4.4 118.2 435,69 318,49 99,635,524 42.30 Dec. 15 Dec. 14 14,092 9,854 2,517 33,665 39.1 35.3 14.1 0.1 0.3 0.8 3,180 17,440 39.1 35.3 14.1 0.1 0.3 0.8 99,118,607 99,416,137 99,141,881 35.77 141.75 99.40 Mercantil’s stock indicators Class A share: Number of outstanding shares (Issued shares minus repurchased shares) Market Price Market Price / Period Net Earnings per share Dividends received in Cash / Market price A Class B share: Number of outstanding shares (Issued shares minus repurchased shares) Market Price Market Price / Period Net Earnings per share Dividends received in Cash / Market price B Book value per share in Bs (Equity / # of outstanding shares)1 Total weighted outstanding shares Earnings per share (Net Result / weighted outstanding shares) Market Quote Mercantil Class A and Class B Shares vs. Caracas Stock Exchange (CSE) Index Price MVZ/A 6,000 5,700 5,400 5,100 4,800 4,500 4,200 3,900 3,600 3,300 3,000 2,700 2,400 2,100 1,800 1,500 1,200 900 600 300 0 Dec-14 Adjusted CSE Mar-15 Price MVZ/B Jun-15 Sep-15 Dec-15 1 Issued shares minus repurchased shares Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 30 APPENDIX V Summary of Financial Ratios Quarter Ended on Dec. 15 12 Months Ended on Dec. 14 Dec. 15 Dec. 14 Balance Structure indicators Gross Loans/Deposits 66.3% 69.2% Net Interest Income / Average Financial Assets (NIM) 15.7% 11.9% 12.0% 9.3% Commissions and other income / Total income 35.0% 34.8% 32.3% 33.2% Profitability Ratios (%): Return on average assets (ROA) 3.6% 4.9% 3.0% 3.4% Return on average equity (ROE) 44.4% 52.2% % 37.1% 36.3% Efficiency Ratios (%): Operating expenses / Average total assets 9.0% 7.1% 6.4% 5.3% 50.3% 50.0% 48.3% 49.1% Cash and due from banks / Deposits 29.1% 26.1% Cash and due from banks and Investments Portfolio / Deposits 47.1% 49.5% 6.2842 6.2842 Operating expenses / Total income Liquidity Ratios (%): Asset Quality Ratios (%): Non-performing loans/ Gross loans Allowance for loan losses / Non-performing loans Allowance for loan losses / Gross loans 0.2% 0.3% 1,273.3% 1,186.9% 3.0% 3.1% Capital Adequacy Ratios (%): Shareholders equity / Assets 7.0% 9.2% 11.4% 15.2% Employees in Venezuela 8.696 8.850 Employees Abroad 1.161 1.003 298 299 264 264 34 35 34 30 SNV-Risk based capital (minimum required 8%) Number of employees Distribution network Branches in Venezuela Bank branches Insurance branches Branches Abroad Representative Offices 5 5 1,333 1,379 53,023 50,903 109 125 72 122 Exchange rate Bs/US$1 (Controlled since February 2003) 6.2842 6.2842 Average Exchange Rate for the quarter (Bs/US$1) 6.2842 6.2842 141.5%* 68.5% Number of ATMs Number of points of sale (POS) Mercantil Aliado Network: Correspondent Desk Correspondent Trading Points Exchange and inflation rates 12 months accumulated inflation * At September 30, 2015 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 31 APPENDIX VI MERCANTIL C.A. BANCO UNIVERSAL According to rules issued by SNV 1 UNAUDITED CONSOLIDATED FIGURES (In millions of Bolivars, except percentages) December 2015 September 2015 December 2014 ∆ ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % SUMMARY OF BALANCE SHEET ASSETS Cash and Cash Equivalents Investments Portfolio Loan Portfolio Properties and Equipment and Other Assets 154,145 81,542 307,416 19,949 107,207 74,103 256,360 15,784 74,867 48,783 162,619 5,816 46,938 7,529 51,057 4,166 43.8 10.2 19.9 26.4 79,218 32,579 144,797 14,133 105.9 67.2 89.0 243.0 TOTAL ASSETS 563,053 453,365 292,085 109,688 24.2 270,967 92.8 LIABILITIES AND SHAREHOLDERS'EQUITY Deposits Financial Liabilities and Other Liabilities 492,826 20,968 394,381 17,702 253,709 9,795 98,445 3,267 25.0 18.5 239,117 11,174 94.2 114.1 TOTAL LIABILITIES 513,794 412,083 263,504 101,712 24.7 250,291 95.0 49,258 41,282 28,582 7,976 19.3 20,676 72.3 563,053 453,365 292,085 109,688 24.2 270,967 92.8 SHAREHOLDERS´ EQUITY TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY Quarter 12 Months ∆ Ended on December 2015 SUMMARY OF INCOME STATEMENT Interest Income Interest Expense Net Interest Income Provision for Losses on Loan Portfolio Net Financial Margin Commissions and Other Income Operating Income Operating Expenses Income before taxes Taxes NET INCOME December 2014 ∆ Ended on Bolivars December 2015 % December 2014 Bolivars % 18,870 5,731 13,139 1,676 11,463 4,621 16,083 10,072 6,011 2,553 9,240 2,693 6,276 1,199 5,078 2,305 7,383 4,002 3,381 (75) 9,630 2,768 6,863 477 6,385 2,315 8,700 6,070 2,630 2,628 104.2 93.4 109.3 39.8 125.7 100.4 117.8 151.7 77.8 3,486.3 56,094 16,476 36,618 4,804 34,815 12,486 47,301 28,762 9,964 6,578 27,827 8,888 18,939 2,780 16,160 7,470 23,630 13,665 8,574 122 28,267 7,588 20,679 2,024 18,655 5,016 23,671 15,097 5,944 6,456 101.6 85.4 109.2 72.8 115.4 67.1 100.2 110.5 86.1 5,295.3 3,458 3,456 2 0.1 11,961 9,842 2,118 21.5 Conciliation of Net Income SNV and SUDEBAN (In millions of Bolivars) Quarter Ended on December 2015 Net income Long term interest bearing loans, investments in securities adjusted for amortization, and other consolidation effects Net income SNV Inter-company eliminations Contribution to Mercantil's Results 1 2 12 Months Ended on December 2014 December 2015 December 2014 3,568 3,492 12,162 9,431 (110) 3,458 (19) 3,439 (36) 3,456 (106) 3,350 (201) 11,961 259 12,220 411 9,842 (476) 9,366 These financial statements are presented in accordance with SNV standards and adjusted for inflation up to December 31, 1999 (See accounting principles used). They reflect Mercantil Banco Universal’s contribution to Mercantil´s results. These Standards of the SNV are described in Appendix I. Historic figures in accordance with the standards of the Superintendency of Banking SUDEBAN in Venezuela. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 32 APPENDIX VI MERCANTIL C.A. BANCO UNIVERSAL 1 According to rules issued by SUDEBAN UNAUDITED CONSOLIDATED FIGURES (In millions of Bolivars, except percentages) December 2015 September 2015 December 2014 ∆ ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % SUMMARY OF BALANCE SHEET ASSETS Cash and Cash Equivalents Investments Portfolio Loan Portfolio Properties and Equipment and Other Assets 154,145 69,387 307,412 20,112 107,207 63,677 256,359 15,842 74,867 44,623 162,619 5,784 46,938 5,709 51,053 4,270 43.8 9.0 19.9 27.0 79,218 24,764 144,793 14,328 105.9 55.5 89.0 247.7 TOTAL ASSETS 551,055 443,086 287,893 107,969 24.4 263,162 91.4 LIABILITIES AND SHAREHOLDERS'EQUITY Deposits Financial Liabilities and Other Liabilities 497,093 16,623 398,667 13,366 258,084 5,554 98,426 3,258 24.7 24.4 239,009 11,070 92.6 199.3 TOTAL LIABILITIES 513,716 412,033 263,637 101,684 24.7 250,079 94.4 37,339 31,053 24,256 6,286 20.2 13,083 53.9 551,055 443,086 287,893 107,969 24.4 263,162 91.4 SHAREHOLDERS´ EQUITY TOTAL LIABILITIES AND SHAREHOLDERS' EQUITY Quarter 12 Months ∆ Ended on December 2015 SUMMARY OF INCOME STATEMENT Interest Income Interest Expense Net Interest Income Allowance for Losses on Loan Portfolio Net Financial Margin Commissions and Other Income Operating Income Operating Expenses Income before taxes Taxes NET INCOME December 2014 Bolivars ∆ Ended on December 2015 % December 2014 Bolivars % 18,866 5,765 13,101 1,692 11,409 4,811 16,219 10,196 6,024 2,455 9,232 2,966 6,266 1,202 5,064 2,471 7,535 4,118 3,417 (75) 9,634 2,800 6,834 490 6,344 2,340 8,684 6,077 2,607 2,531 104.4 94.4 109.1 40.7 125.3 94.7 115.2 147.6 76.3 3,357.0 56,151 16,623 39,528 4,836 34,692 13,240 47,932 29,390 18,542 6,381 28,191 9,058 19,134 2,796 16,338 7,407 23,745 14,192 9,553 122 27,960 7565 20,394 2,040 18,354 5,833 24,187 15,197 8,990 6,259 99.2 83.5 106.6 73.0 112.3 78.7 101.9 107.1 94.1 5,133.3 3,568 3,492 76 2.2 12,162 9,431 2,731 29.0 Mercantil Banco Universal Indicators1 from Consolidated Financial Statements Net Interest Income / Average assets Return on average assets (ROA) 2 Return on average equity (ROE) 2 Non-performing loans / Gross loans Allowance for loan losses / Past-Due and Non-performing loans Allowance for loan losses / Gross loans Operating expenses / average total assets Equity / Assets Equity / Assets minus Venezuelan Government Investments Equity / Risk-weighted Assets 1 2 System Average2 10.0% 4.2% 57.2% 0.3% 922.2% 2.6% 4.9% 7.0% 10.8% N.A. December 2015 10.0% 3.1% 42.0% 0.2% 1,466.9% 3.1% 5.6% 6.8% 10.0% 12.7% December 2014 9.4% 4.1% 50.1% 0.3% 1,352.7% 3.5% 3.2% 8.4% 9.7% 16.5% Consolidated. Based on annualized figures. N.A.: Not Available Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 33 APPENDIX VII MERCANTIL COMMERCEBANK FLORIDA BANCORP According to rules issued by SNV 1 UNAUDITED CONSOLIDATED FIGURES (In millions of US$, except percentages) December 2015 September 2015 December 2014 ∆ ∆ Dec. 15 vs. Sep. 15 US$ % Dec. 15 vs. Dec. 14 US$ % SUMMARY OF BALANCE SHEET ASSETS Cash and Cash Equivalents Investments Securities Loan Portfolio Properties and Equipment and Other Assets TOTAL ASSETS 137 2,198 5,559 236 8,130 157 2,168 5,453 227 8,004 187 2,231 5,250 210 7,878 (20) 31 106 9 126 (12.7) 1.4 1.9 4.1 1.6 (50) (32) 309 26 252 (26.8) (1.5) 5.9 12.3 3.2 LIABILITIES AND SHAREHOLDERS’ EQUITY Deposits Financial Liabilities, Other Liabilities and Subordinated Debt TOTAL LIABILITIES 6,508 968 7,475 6,361 980 7,342 6,295 933 7,228 146 (12) 134 2.3 (1,3) 1.8 213 35 247 3.4 3,7 3.4 655 663 650 (8) (1.2) 4 0.7 8,130 8,004 7,878 126 1.6 252 3.2 SHAREHOLDERS´ EQUITY TOTAL LIABILITIES AND SHAREHOLDERS´ EQUITY Quarter 12 Months ∆ Ended December 2015 SUMMARY OF INCOME STATEMENT Interest Income Interest Expense Net Interest Income Allowance for Losses on Loan Portfolio Net Financial Margin Commissions and Other Income Operating Income Operating Expenses Income before taxes Taxes NET INCOME 54 10 45 3 42 14 55 52 3 2 1 December 2014 50 8 42 3 39 16 55 44 11 5 6 Dólares 5 2 3 0 3 (2) 0 7 (7) (2) (5) ∆ Ended December 2015 % 9.3 23.0 6.7 11.2 6.4 (15.2) 0.1 16.7 (67.7) (51.4) (81.0) December 2014 208 36 173 11 161 58 220 194 26 9 17 Dólares 182 29 152 8 144 44 199 168 31 12 19 26 6 20 3 17 3 20 25 (5) (3) (2) % 14.5 21.2 13.2 40.2 11.7 6.2 10.2 15.1 (16.0) (24.0) (11.1) Conciliation of Net Income SNV and USGAAP (In millions of US$) Quarter Ended on December 2015 Mercantil Commercebank N.A. Consolidated - Net Income Results for the Holding and other Affiliates Mercantil Commercebank Florida Bancorp - Net Income Deferred Income Tax Provision for available for sale assets Others Contribution to Mercantil's Results1 1 12 Months Ended on December 2014 December 2015 December 2014 4 (2) 8 (1) 21 (6) 28 (6) 2 (1) 0 0 1 7 (1) 1 (1) 6 15 0 3 (1) 17 22 1 (2) (2) 19 These financial statements are presented in accordance with rules of the SNV (see accounting principles used) to reflect the contribution of Mercantil Commercebank Florida Bancorp to the results of Mercantile. These Standards of the SNV are described in Appendix I. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 34 APPENDIX VII MERCANTIL COMMERCEBANK N.A. According to USGAAP UNAUDITED CONSOLIDATED FIGURES (In millions of US$, except percentages) ∆ December 2015 September 2015 December 2014 ∆ Dec. 15 vs. Sep.. 15 US$ % Dec. 15 vs. Dec. 14 US$ % SUMMARY OF BALANCE SHEET ASSETS Cash and Cash Equivalents Investments Securities Loan Portfolio Properties and Equipment and Other Assets TOTAL ASSETS 38 2,206 5,556 352 8,153 49 2,278 5,451 247 8,025 39 2,379 5,233 252 7,903 (11) (72) 105 105 127 (22.1) (3.2) 1.9 42.5 1.6 (1) (173) 323 100 249 (2.9) (7.3) 6.2 28.8 3.2 LIABILITIES AND SHAREHOLDERS’ EQUITY Deposits Financial Liabilities, Other Liabilities and Subordinated Debt TOTAL LIABILITIES 6,563 842 7,405 6,397 874 7,271 6,318 839 7,157 167 (33) 134 2.6 (3,7) 1.8 245 3 248 3.9 0,3 3.5 748 755 746 (7) (9.0) 2 0.2 8,153 8,025 7,903 127 1.6 249 3.2 SHAREHOLDERS´ EQUITY TOTAL LIABILITIES AND SHAREHOLDERS´ EQUITY Quarter 12 Months ∆ Ended on December 2015 December 2014 US$ ∆ Ended on December 2015 % December 2014 US$ % SUMMARY OF INCOME STATEMENT Interest Income Interest Expense Net Interest Income Allowance for Losses on Loan Portfolio Net Financial Margin Commissions and Other Income Operating Income Operating Expenses Income before taxes Taxes NET INCOME 55 8 46 3 44 13 57 51 6 2 4 50 6 43 3 41 15 56 43 12 4 8 5 2 3 0 3 (1) 1 8 (6) (2) (4) 9.9 27.9 7.3 11.7 7.0 (9.7) 2.5 17.4 (50.3) (47.6) (51.8) 208 29 179 11 168 55 223 190 32 12 21 182 23 159 8 151 53 204 161 44 16 28 27 6 20 3 17 1 18 30 (11) (4) (7) 14.6 27.1 12.8 40.3 11.4 2.4 9.1 18.6 (26.1) (27.2) (25.5) Mercantil Commercebank, N.A. Indicators1 Similar Group1 Net Interest Income / Average Financial Assets Return on average assets (ROA) 2 Return on average equity (ROE) 2 Non-Accrual / Gross loans Allowance for loan losses / Gross loans Operating expenses / average total assets Equity / Assets Equity / Risk-weighted Assets 1 2 December 2015 3.4% 1.0% 8.9% 0.7% 1.1% 2.6% 9.9% N.A. 2.3% 0.3% 2.7% 1.2% 1.4% 2.4% 9.4% 12.3% December 2014 2.2% 0.4% 3.8% 0.8% 1.2% 2.2% 9.3% 13.3% Based on September, 2015. Annualized N.A.: Not Available Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 35 APPENDIX VIII MERCANTIL SEGUROS According to rules issued by SNV 1 Unaudited Consolidated Figures (In millions of Bolivars, except percentages) December 2015 SUMMARY OF BALANCE SHEET ASSETS Cash and Cash Equivalents Investments Portfolio Premiums receivable Property and equipment Other assets TOTAL ASSETS September 2015 December 2014 ∆ ∆ Dec. 15 vs. Sep. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % 488 11,694 8,802 1,526 9,328 31,839 573 13,862 5,461 1,781 3,554 25,412 1,032 8,766 3,047 297 1,832 14,973 (86) (2,168) 3,162 (255) 5,774 6,427 (14.9) (15.6) 56.1 (14.3) 162.4 25.3 (544) 2,929 5,756 1,229 7,947 16,866 (52.7) 33.4 188.9 413.4 409.3 112.6 14,092 4,552 3,357 657 3,170 25,828 9,104 4,4441 2,830 1,402 2,245 20,022 6,029 2,355 0 941 1,207 10,532 4,987 111 527 (745) 925 5,806 54.8 2.5 18.6 (53.1) 41.2 29.0 8,063 2,197 3,357 (284) 1,963 15,296 133.7 93.3 100.0 (30.2) 162.6 145.2 6,011 5,390 4,441 621 11.5 1,570 35.3 31,839 25,412 14,973 6,427 25.3 16,866 112.6 LIABILITIES AND SHAREHOLDERS’ ÉQUITY Uncollected Premium Reserves Financial Liabilities Accounts Payable Reinsures Other provisions and other liabilities TOTAL LIABILITIES SHAREHOLDERS’ ÉQUITY TOTAL LIABILITIES AND SHAREHOLDERS’ ÉQUITY Quarter 12 Months ∆ Ended on December 2015 December 2014 Bolivars ∆ Ended on % December 2015 December 2014 Bolivars % SUMMARY OF INCOME STATEMENT Earned Premiums Received Claims Incurred Commissions and Acquisition Expenses Management Expenses Taxes and Contributions Technical Result Income from Investments Foreign exchange gains Taxes Contracts of excess of lost NET INCOME 8,684 (4,952) (1,844) (682) (717) 490 446 16 (163) (42) 4,349 (2,560) (858) (335) (270) 327 336 (74) (6) (104) 4,336 (2,391) (986) (348) (448) 163 80 90 (157) 62 99.7 93.4 114.9 103.8 166.1 50.0 21.8 (121.0) 2,613.3 (59.8) 27,652 (17,691) (5,492) (2,292) (1,975) 202 1,979 67 (374) (288) 13,696 (8,502) (2,463) (1,233) (873) 624 981 82 (6) (385) 13,957 (9,189) (3,029) (1,059) (1,102) (422) 997 (16) (368) 97 101.9 108.1 123.0 85.9 126.3 (67.6) 101.6 (19.1) 6,125.0 (25.2) 746 508 238 46.9 1,586 1,297 289 22.3 Conciliation of Net Income SNV and SUDEASEG (In millions of Bolivars) Quarter Ended on December 2015 Mercantil Seguros (Consolidated) - Net Income Earned premiums Exchange Gains and Losses Valuation of Investments and Others Net income SNV Inter-company eliminations Contribution to Mercantil's Results 1 12 Months Ended on December 2014 December 2015 December 2014 843 745 2,200 1,614 1 0 (98) 746 (72) 674 10 (254) 7 508 (2) 506 2 (29) (587) 1,586 (123) 1,463 12 (468) (169) 989 139 1,128 These financial statements are presented in accordance with SNV standards and adjusted for inflation up to December 31, 1999 (See accounting principles used, Appendix I). They reflect Mercantil Seguros contribution to Mercantil’s results. These Standards of the SNV are described in Appendix I. Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 36 APPENDIX VIII MERCANTIL SEGUROS According to rules issued by SUDEASEG Unaudited Consolidated Figures (In millions of Bolivars, except percentages) December 2015 SUMMARY OF BALANCE SHEET ASSETS Investments suitable for representing Technical Reserves Investments no-suitable for representing Technical Reserves Other assets TOTAL ASSETS September 2015 December 2014 ∆ ∆ Dec. 15 vs. Dec. 15 Bolivars % Dec. 15 vs. Dec. 14 Bolivars % 28,586 6,795 10,327 45,708 18,768 4,700 5,399 28,867 9,854 3,509 2,870 16,233 9,818 2,095 4,929 16,841 52.3 44.6 91.3 58.3 18,732 3,286 7,458 29,476 190.1 93.7 259.8 181.6 Technical Reserves Other provisions and other liabilities TOTAL LIABILITIES 18,723 3,752 22,476 13,642 4,653 18,295 8,399 2,383 10,782 5,081 (900) 4,181 37.2 (19.3) 22.9 10,325 1,370 11,695 122.9 57.5 108.5 SHAREHOLDERS’ ÉQUITY 23,232 10,572 5,452 12,660 119.7 17,781 326.2 TOTAL LIABILITIES AND SHAREHOLDERS’ EQUITY 45,708 28,867 16,233 16,841 58.3 29,476 181.6 LIABILITIES AND SHAREHOLDERS’ ÉQUITY Quarter 12 Months ∆ Ended on December 2015 SUMMARY OF INCOME STATEMENT Earned Premiums Received Claims Incurred Commissions and Acquisition Expenses Management Expenses Taxes and Contributions Technical Result Income from Investments Foreign exchange gains Taxes Contracts of excess of lost December 2014 Bolivars ∆ Ended on December 2015 % December 2014 Bolivars % 8,684 (4,952) (1,844) (682) (717) 490 543 16 (163) (42) 4,339 (2,560) (858 (335) (270) 317 359 180 (6) (104) 4,345 (2,391) (986) (348) (448) 173 184 (164) (157) 62 100.2 93.4 114.9 103.8 166.1 54.6 51.2 (91.3) 2,613.3 (59.8) 27,653 (17,690) (4,968) (2,293) (1,975) 727 2069 66 (374) (288) 13,685 (8,502) (2,472) (1,233) (873) 605 1,006 394 (69 (385) 13,968 (9,189) (2,496) (1,060) (1,102) 121 1,063 (328) (368) 97 102.1 108.1 101.0 85.9 126.2 20.0 105.7 (83.2) 6,133.2 (25.2) 843 745 98 13.2 2,200 1,614 586 36.3 NET INCOME Mercantil Seguros KEY FINANCIAL AND OPERATING INDICATORS (In millions of Bolivars, except percentages and insured persons) Quarter Ended on December 2015 Premiums Received Net Incurred Claims / Earned Premiums (%) Commissions and Acq. Expenses / Earned Premiums (%) Administrative Expenses / Earned Premiums (%) Combined Ratio (%) 1 Insured Persons 2 1 2 3 December 2014 14,966 6,183 3 50.8% 12.3% 33.6% 57.0% 21.2% 7.9% 94.3% 1,816,733 59.0% 19.8% 7.7% 92.7% 1,896,214 11.5% Market Share Equity / Total Assets 12 Months Ended on December 2015 December 2014 39,017 17,504 64.0% 18.0% 8.3% 97.4% 62.1% 18.1% 9.0% 95.6% Combined ratio = (incurred claims + commissions + operating expenses) / earned premiums In numbers Market Share at 11/30/2015 Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 37 APPENDIX IX Key Macroeconomic Indicators Years 2014 Gross Domestic Product. Var.% Consolidated Oil activities Non-Oil activities Other Net Taxes on Products 2015 I 14 II 14 III 14 Quarters IV 14 I 15 II 15 III 15 IV 15 1 (4.0) 0.3 (3.8) (9.7) N.A. N.A. N.A. N.A. (4.8) 0.2 (4.1) (14.0) (4.9) 0.4 (4.7) (12.0) (2.3) 0.3 (2.5) (3.5) (4.8) 0.3 (3.9) (9.0) N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. 64.7 6.4 N.A. N.A. 41.5 8.4 77.5 7.2 61.7 6.9 81.2 6.0 N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. 64.0 101.3 76.6 70.9 63.24 64.02 64.18 83.85 100.22 101.30 19.2 14.5 14.1 21.0 21.7 15.1 15.6 15.0 14.5 16.6 14.1 14.6 17.8 14.1 14.6 19.2 14.1 14.5 18.9 14.1 14.6 19.7 12.8 14.5 20.9 12.7 14.8 21.0 21.7 15.1 Trade Balance 5 Oil Exports Non-Oil Exports Imports 28,344 58,332 2,165 32,153 N.A. N.A. N.A. N.A. 11,290 19,899 761 9,370 10,243 19,989 791 10,537 6,811 18,444 613 12,246 N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. N.A. Central Bank of Venezuela Intl. Res. FEM 22,077 3 16,358 3 21,945 3 21,601 3 21,340 3 22,058 3 20,970 3 16,180 3 16,409 3 16,358 3 88.4 2,463 44.7 2,463 96.4 2,450 97.7 2,460 92.4 2,472 67.7 2,469 45.1 2,469 54.4 2,449 43.6 2,493 35.8 2,485 94,750 130,683 224,147 226,916 161,584 343,101 200,905 248,419 237,935 403,237 Consumer Price Index (% Change)2 Unemployment Rate (% Change)3 Wage Income Index (% Var.)1 Monetary Liquidity (% Change)1 Interest Rates (Period end) (%) 4 Six Main Commercial and Universal Banks Period-end Loan Rate Period-end Saving Deposit Rate Period-end Time Deposit Rate External Sector (millions of US$) Oil Export Average Price (US$/b) Average Oil Production (Thousands bpd) Central Government (millions of Bs) Non-Oil Income 6 Realized Expenses by the National Treasury 7 475,625 N.A. 88,608 955,915 1,907,323 161,750 313,989 N.A. 427,225 828,443 1 Year-on-year variation. Annual Dec-Dec figures, Annualized quarterly figures. Annual figures for the second semester. 4 Annual figures correspond to weighted averages. 5 Balance of payments figures. 6 Does not include public debt amortization. 7 Does not include public debt payments and it is subject to the availability of the respective payment orders. 2 3 N.A.: Not Available FEM: Macroeconomic Stabilization Fund. Source: Central Bank of Venezuela (BCV), Ministry of Finance (MF), National Statistics Institute (INE). Ministry of Energy and Production (MEP), Bloomberg and own calculation. Source: Venezuelan Central Bank (BCV). Ministry of Finance (MF). National Statistics Institute (INE). Ministry of Energy and Production (MEP). Bloomberg, National Treasury Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: investors@msf.com. website: www.msf.com. 38
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Contact: Investor Relations. Phone: 58-212-503.1335. e-mail: inversionista@msf.com. website: www.bancomercantil.com.
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