Imagine a better place

Business
Overview
Imagine
a better
place
AT A GLANCE
ASIA PACIFIC FOCUS
DuluxGroup’s
origins
date back to
IMAGINE A BETTER PLACE.
FROM THE FRONT GATE TO THE BACK FENCE,
DULUXGROUP PRODUCTS ARE AT WORK.
WHETHER IT’S A FAMILY ROOM BROUGHT
TO LIFE THROUGH COLOUR AND TEXTURE, A
GARDEN DECK RESTORED AND COATED TO
SEAMLESSLY BLEND WITH THE INDOORS, A BACK
GARDEN BRIMMING WITH SPRING VEGETABLES
OR A COLOUR-MATCHED GARAGE DOOR THAT
SILENTLY GLIDES OPEN – THESE ARE ALL
DULUXGROUP PRODUCTS AT WORK.
Australia and
New Zealand are
DuluxGroup’s
main markets
complemented
by our presence
in Papua New
Guinea and Asia.
Approximately
4,000 people are
employed across
DuluxGroup.
1918
when the foundations of
the existing business were
established in Sydney.
Listed on the
S&P/
ASX
100
Index.
Paints, specialty coatings
and adhesives make up
73%
of DuluxGroup revenue.
Our customer channels are made up of:
38%
Retail
Opens to Gate Fold See PDF
A$1.6
billion
in sales revenue.
62%
of DuluxGroup’s business is
focused on the maintenance and
improvement of existing homes.
62%
Trade
CONTENTS
ABOUT DULUXGROUP
4
Our locations
6
Our history
8
Our core purpose
10
Strategy and growth
12
DULUX PAINTS
AND COATINGS ANZ
14
SELLEYS CONSUMER
PRODUCTS22
PARCHEM CONSTRUCTION
PRODUCTS26
YATES GARDEN CARE
28
B&D GARAGE DOORS
AND OPENERS
30
LINCOLN SENTRY CABINET
AND ARCHITECTURAL
HARDWARE32
ASIA AND PAPUA
NEW GUINEA
34
SAFETY AND
SUSTAINABILITY36
CONTACT INFORMATION
41
OUR CUSTOMER CHANNELS
ABOUT
DULUXGROUP
DULUXGROUP IS A LEADING MARKETER
AND MANUFACTURER OF PREMIUM BRANDED
PRODUCTS THAT ENHANCE, PROTECT AND
MAINTAIN THE PLACES AND SPACES IN
WHICH PEOPLE LIVE AND WORK.
Approximately two thirds of DuluxGroup’s business is delivered
via trade channels, comprising an established network of
customers including, painters, specifiers, architects, engineers,
designers, builders, concreters, cabinet makers, garage door
dealers, project and facilities managers.
In addition to our own extensive company trade store
network, DuluxGroup’s products are sold through thousands
of retail customer outlets ranging from large national home
improvement and grocery retailers to specialist paint and
decorating stores, smaller family-owned hardware stores and
garden centres.
2014 SALES BY CUSTOMER CHANNEL
38%
62%
DuluxGroup invests in its iconic brands
and focuses on providing innovative
product solutions to drive growth and
success through its retail and trade
customers.
Retail 38%
Trade 62%
OUR PRODUCTS
2014 SALES BY BUSINESS SECTORS
A broad portfolio of products and markets
10%
10%
21%
Trade Paints 22%
Approximately two thirds of DuluxGroup’s business is
focused on the maintenance and improvement of existing
homes. Throughout economic cycles, consumers have
continued to invest in making their homes ‘a better place’,
whether it be through do-it-yourself (DIY) projects or
engaging a trade professional.
Specialty Coatings 13%
7%
Selleys Consumer Products 9%
8%
9%
OUR END MARKETS
Retail Paints 21%
22%
13%
Parchem Construction Products 8%
Yates Garden Care 7%
Garage Doors and Openers 10%
Cabinet and Architectural Hardware 10%
DuluxGroup also has some focus on new housing, with a bias
towards the premium end of the market where consumer
choice of brands plays a greater role. When consumers are
deciding which products to use in their own living spaces –
whether it be in an existing or a new home - they seek out
brands they know and trust.
Approximately one fifth of DuluxGroup’s business comes from
commercial construction, infrastructure and industrial markets.
2014 SALES BY END MARKET
16%
18%
Bendigo Library, designed by MGS
Architects, shines in Dulux Colours.
Winner, Best Commercial Exterior,
2014 Dulux Colour Awards.
Photo by: Andrew Latreille.
4%
DuluxGroup’s primary focus is on residential
markets, with a strong bias towards existing
homes. This is complemented by a presence
in commercial and industrial markets.
Maintenance and Home Improvement 62%
62%
New Housing 18%
Commercial Infrastructure 16%
Industrial 4%
ABOUT
5
OUR LOCATIONS
DuluxGroup employs approximately 4,000 people in Australia, New Zealand,
Papua New Guinea, South East Asia and China, and has a comprehensive,
world-class, scalable manufacturing base and supply chain.
• 21 main manufacturing sites
• 21 distribution centres
• More than 120 company owned trade outlets
2014 SALES BY GEOGRAPHY
DuluxGroup holds market leading positions in
Australia and New Zealand, with exposure to
the higher growth regions of Asia.
11%
CHINA (Dalian)
ATA Electronic Openers
6%
CHINA (Dongguan)
Decorative Paints and
Powder Coatings
Australia 83%
New Zealand 11%
Asia & PNG 6%
83%
MALAYSIA (Selangor)
AcraTex Texture Coatings
PAPUA NEW GUINEA (Lae)
Dulux Coatings
ROCKLEA
Dulux Decorative Paints
CLONTARF
B&D Garage Doors
WYEE
Yates Garden Care
WYONG
Parchem Construction Products
REVESBY
B&D Garage Doors
PADSTOW
Selleys Consumer Products
BEVERLEY
Dulux AcraTex Texture Coatings
MAIN MANUFACTURING SITES
REGIONAL SALES AND
DISTRIBUTION PRESENCE
Cambodia
Hong Kong
Indonesia
Laos
Myanmar
Philippines
Singapore
Sri Lanka
Thailand
Vietnam
MALAGA
B&D Garage Doors
DANDENONG (two sites)
Cabot’s Woodcare
Dulux Powder Coatings
Dulux Protective Coatings
KILSYTH
B&D Garage Doors
CLAYTON
DuluxGroup Head Office
Dulux Paints and Coatings
Innovation and Technology Centre
MT DRUITT
Yates Garden Care
AUCKLAND
Dulux Powder Coatings
Yates Garden Care
B&D Garage Doors
WELLINGTON
Dulux Decorative Paints
CHRISTCHURCH
B&D Garage Doors
ABOUT
7
OUR HISTORY
1964
1987
1997
2007
Change in BALM status to a
public company and name
change to BALM Paints Ltd.
Acquisition of Acratex
Materials Pty. Ltd.
Sale in shareholding in ICI
Australia by ICI plc.
Opening of Orica Consumer
Products corporate office
in Clayton, Melbourne.
Acquisition of the Cabot’s
trade mark in Australia,
New Zealand, PNG and Fiji.
1998
1969
Acquisition of the
Walpumur Co. Ltd.
1918
1946
Creation of BALM in Sydney,
Australia. Acquisition of The
Australasian United Paint
Company (based in SA).
Acquisition of 57% of
BALM by ICI Australia.
1988
Acquisition of Berger
Group’s operations in
Australia, New Zealand,
PNG and Fiji. Adding Berger
Paints, British Paints and
Selleys to the company.
Change of name of ICI
Australia to Orica Limited
and establishment of the
Orica Consumer Products
Group. Sale of Consumer
Products Technical Markets
division to PPG industries.
Commissioning of Powder
Coatings manufacturing
facility in Dandenong,
Melbourne.
1993
Acquisition of assets
of Kenbrook Group
Pty Ltd including Cabot’s
woodcare license.
1999
Acquisition of RotaCota.
1933
1948
Acquisition of Australian
ownership of the registered
Dulux Trade Mark and access
to the newly developed paint
technology from E.I Du Pont
de Nemours.
Termination of association
with Du Pont, although
ownership of the Dulux
registered trade mark
retained.
2010
Demerger of Consumer
Products from Orica.
DuluxGroup listed as an
independent company
on the ASX.
1971
Change of BALM Paints
name to Dulux Australia Ltd.
2008
2004
Acquisition of
Yates Garden Care.
2012
1996
1955
1986
Increase ICI plc holding in
BALM to 70%.
Acquisition of 100%
ownership of Dulux Australia
Ltd. by ICI Australia.
Combination of the
Dulux business (Dulux,
British Paints, Berger,
Walpamur and Cabots)
and Selleys to the form
the Consumer Products
Division of ICI Australia.
2006
Commissioning of woodcare
manufacturing facility in
Dandenong, Melbourne.
Acquisition of Alesco
Corporation Limited
including Parchem
construction products
and equipment, B&D
garage doors, ATA
electronic openers and
Lincoln Sentry cabinet and
architectural hardware.
1939
BALM commences
manufacturing paint in
New Zealand.
ABOUT
9
OUR CORE
PURPOSE
PREMIUM
BRANDS AND
MARKETING
COMPREHENSIVE
DISTRIBUTION
AND CUSTOMER
RELATIONSHIPS
ACROSS TRADE
AND RETAIL
CHANNELS
INNOVATION
AND
TECHNOLOGY
At DuluxGroup we help our consumers to
imagine and create better places and spaces
in which to live and work.
LEADING
CUSTOMER
SERVICE
OUR PEOPLE
AND
CULTURE
BROAD
PRODUCT
PORTFOLIO
FINANCIAL
DISCIPLINE
OUR STRENGTHS
1. Our people and culture
DuluxGroup’s people span many geographical
and cultural backgrounds. They have
developed expertise and experience in areas
as diverse as marketing, chemistry, colour
trends, finance, horticulture, sales, engineering
and materials handling. They are united by
a shared set of values, which underpins the
way we meet our strategic objectives and
ultimately deliver on our core purpose.
These values are:
BeCUSTOMER
customerFOCUSED,
focused
BE
CONSUMER
DRIVEN
and consumer
driven
Value PEOPLE,
people,WORK
work safely
VALUE
SAFELY
&
RESPECT
THEthe
ENVIRONMENT
and
respect
environment
Innovate and grow –
INNOVATE AND GROW –
unleash our
UNLEASH
OURpotential
POTENTIAL
$
RUN
Run THE
the BUSINESS
business as your own
AS YOUR OWN
Driven by these values, DuluxGroup people
continue to find smarter, market leading
solutions for consumers and our retail and
trade customers.
2. Proven business fundamentals
Premium brands
DuluxGroup maintains and develops market
leading positions by continually investing in
its remarkable portfolio of premium brands.
DuluxGroup is home to some of Australia and
New Zealand’s most recognised and trusted
brands, many of which date back generations.
As custodians of those brands, DuluxGroup
protects and builds on that heritage by
investing strongly in consumer research,
marketing and innovation.
Innovation
DuluxGroup employs more than 120 chemists
and technologists. Our world class research
and technology centres take inspiration
from consumers and customers, local and
international technology partners to develop
product innovations that surprise and delight
consumers. Those innovations are brought to
life in products that are rigorously tested to
ensure they are worthy of bearing the badge
of our iconic brands.
Customer service
Our sales force – the biggest and most
effective in the business – supports an
enviable network of trade professionals and
our retail customers in meeting the needs of
our end consumers. DuluxGroup operates
training academies throughout Australia and
New Zealand where our retail customers learn
about our products and how to use them.
Each year more than 5,000 people are trained
at these academies.
DuluxGroup maintains a strong focus on
continuous improvement to its supply chain
to ensure market leading customer service to
our retail and trade customers.
ABOUT
11
STRATEGY AND GROWTH
DuluxGroup aims to generate growth by continuing to build on the core, while
establishing longer term growth opportunities. The key components of this are:
PAINT, SPECIALTY
COATINGS AND
ADHESIVES (ANZ, PNG)
CAPABILITY
LED HOME
IMPROVEMENT (ANZ)
OFFSHORE
COATINGS AND
ADHESIVES
Continue to build on our
market leading positions
in our core Australian and
New Zealand paint, specialty
coatings and adhesives
businesses
Focus on capability-led growth
in adjacent premium-branded,
consumer home improvement
product categories in
Australia and
New Zealand
Build on our niche coatings
and adhesives positions
offshore for the longer term
DuluxGroup has evolved over
nearly 100 years from its
original heritage in decorative
paint for Australian and
New Zealand homes. Today
it remains predominantly
focused on premium branded
products for residential home
improvement, but with a
broader product range
and emerging market
positions offshore.
BUILDING ON OUR
CORE MARKET
LEADING POSITIONS
Paint, specialty coatings
and adhesives represent
the largest proportion of
DuluxGroup revenue, and
our businesses have well
established, market-leading
positions in Australia, New
Zealand and Papua New
Guinea, which remain our
largest markets. DuluxGroup
has a strong record of
delivering profitable growth
and sees further opportunity
for growth for its market
leading businesses.
A strong investment in brands,
innovation and customer
service has been supported by
tight financial discipline.
At the same time DuluxGroup
has successfully grown
from its original decorative
paints business into adjacent
categories including woodcare,
protective coatings, texture
coatings, specialty coatings
and adhesives. DuluxGroup will
pursue further opportunities of
this nature, particularly in the
wider construction chemicals
and specialty coatings markets.
CAPABILITY
LED GROWTH
Additional revenue and profit
growth have been generated
by broadening our end market
and product focus, though
we have remained anchored
around our core purpose:
‘Imagine a Better Place’.
Importantly, this growth has
been strategically focused
around market leadership
in well-structured premium
branded home improvement
categories, where DuluxGroup
can be the ‘natural owner’.
WE MAINTAIN A
RELENTLESS FOCUS
ON FINANCIAL
DISCIPLINE AND
PRODUCTIVITY
IMPROVEMENT.
WE INVEST
IN THE RIGHT
ASSETS TO
ENABLE
GROWTH.
Our assessment of natural
ownership goes well beyond
product, and focuses on the
degree to which DuluxGroup’s
capabilities can be utilised to
generate sustainable growth.
These capabilities include
retail channel management
(particularly in hardware),
trade distribution and store
management, brand marketing
and consumer engagement.
BUILDING LONGER TERM
GROWTH OPTIONS
Longer term growth options
continue to be seeded through
DuluxGroup’s investment
in China and other parts of
Asia, where DuluxGroup has
operated for more than 20
years. DuluxGroup will look
to grow its positions, mainly
in decorative and industrial
coatings and construction
adhesives, while considering
growth opportunities in other
markets as they arise.
WE SEEK
LEADERSHIP
POSITIONS
IN PREMIUM,
HIGHER MARGIN
SEGMENTS.
WE INVEST IN OUR
KEY CAPABILITIES TO
ENSURE SUSTAINABLE
COMPETITIVE
ADVANTAGE AND TO
STIMULATE GROWTH.
Dulux Weathershield colours shine
at Melbourne’s Upper West Side
project by Mim Design. A 2014
Dulux Colour Awards Finalist.
Photo by Peter Clarke.
ABOUT
13
DULUX
PAINTS AND
COATINGS
AUSTRALIA
AND NEW
ZEALAND
With a heritage dating back almost a century,
DuluxGroup’s portfolio of iconic paints and coatings
brands includes: Dulux, British Paints, Berger, Walpamur,
Cabot’s, Intergrain, Feast Watson and AcraTex.
Our brands are the leading choice for
home owners, renovators and trade
professionals throughout Australia and
New Zealand. Strong investment in
marketing and new product innovation
is reflected in industry leading brand
recognition and a solid track record of
profitable market share growth.
PRODUCTS AND END MARKETS
DuluxGroup’s Australian and New Zealand
(ANZ) paints and coatings businesses
manufacture and market premium branded:
decorative paints, woodcare coatings, texture
coatings, protective coatings, industrial and
powder coatings products.
CUSTOMER CHANNELS
Retail - The business has the most extensive
retail distribution in the market, from the
largest retail chains to the smallest owner
operated hardware stores.
It supports its leading retail market positions
with a comprehensive marketing programme,
a well resourced sales force and specialist
Training Academies to assist retail
customers in meeting the needs of
consumers in their stores.
Trade - More than half of sales come from
an extensive network of direct relationships
with architects, specifiers, professional
painters, interior designers and construction
professionals who work across residential,
industrial, commercial and infrastructure
projects. An important part of this is a strong
association with the Australian Institute of
Architects, which allows Dulux to stay in
touch with emerging trends and the needs
of industry professionals. Dulux also has a
network of qualified interior decorators who
work as Dulux Colour Consultants throughout
Australia and New Zealand and help home
owners to realise their vision through
colour and finish.
DULUX PAINTS AND COATINGS ANZ 15
CUSTOMER SERVICE
AND INNOVATION
DELIVER A CHERRY
RED RESULT
Melbourne’s International Gateway ‘Red Sticks’ have been an iconic
feature of the landscape for more than a decade.
Melbourne’s International
Gateway ‘Red Sticks’ have
been an iconic feature of the
landscape for more than a
decade. However, previous
attempts by other suppliers
to produce a paint coating
that would withstand the
elements and retain a vibrant
colour and finish had fallen
short. On two previous
occasions, the landmark
cherry red sticks had been
painted and subsequently
lost their lustre, fading to
a dull shade.
The Dulux Protective
Coatings business stepped
in to offer a specially tailored
protective coatings solution
using Dulux’s Weathermax
HBR topcoat. The Dulux
technology team knew they
had a superior product,
which they then tailored
to ensure that it delivered
the exact pigment and level
of durability required for
Melbourne’s environment.
Discussions with the
customer, Transurban
Citylink, made it clear
that a durable, vibrant
colour was critical,
but a relatively quick
application process was
also very desirable.
The Dulux chemists worked
with the production team at
Dulux’s newly commissioned
protective coatings plant in
Dandenong, testing a number
of formulations to develop a
paint coating system that not
only delivered the superior
protective finish and adhesion
required, but was also able to
be finished in just one coat,
minimising the time and costs
spent on application.
STRONG RESEARCH
AND INNOVATION
HERITAGE
DuluxGroup employs
approximately 100 chemists
and technologists at its
world class Dulux Paints and
Coatings Innovation Centre,
located at DuluxGroup’s
headquarters in Melbourne.
The Innovation Centre
opened in 2004, building
on strong research and
development heritage, dating
back to when DuluxGroup
was part of global chemicals
giant ICI. DuluxGroup’s
current Melbourne
headquarters was the site for
one of only three coatings
research and development
(R&D) centres operated by ICI
globally, the other two being
in the United Kingdom and
USA. Following divestment
from ICI, DuluxGroup retained
the R&D Centre and increased
the focus on innovation,
opening the new centre
and further growing its
technical capability.
Project: Transurban City Link Gateway
Colour: “City Link Cherry Red”
(developed by Dulux Protective Coatings)
Coating system: Primer: Durebild STE N35 light Grey
Finish: Weathermax HBR
DULUX PAINTS AND COATINGS ANZ
17
A WORLD
OF COLOUR
TO INSPIRE
ARCHITECTS
AND
DESIGNERS
Dulux has been at the
forefront of developing
tools that help industry
professionals to imagine the
use of colour in transforming
places and spaces.
The iconic Dulux Colour
Atlas, which was launched
more than a decade ago,
has been heavily relied upon
by professionals as the ‘go
to’ tool for assessing colour
options for projects.
Following on from this,
Dulux’s World of Colour was
developed and launched
in 2012 after talking to
and listening to those
professionals. It is a unique set
of tools that allows them to
be inspired by and visualise
colour in their projects
quickly and easily. It includes
the printed and electronic
Dulux World of Colour Atlas
which showcases 4,680
unique colours, including
a number of new colours
following feedback from the
industry. Dulux also provides
the atlas in BIM format,
the latest generation in
electronic design and building
modelling, which is favoured
by architects around the
world. The Atlas is also used
by our key retail customers
and throughout our own
Dulux Trade Store network to
help them in providing
colour advice to their
customers in store.
‘‘
Many of the new colours were inspired by the
Australian landscape, reflecting the increasing
desire for new buildings to be reflective of the
physical environment, in both their structural
design and their colour.
Many of the new colours
were inspired by the
Australian landscape,
reflecting the increasing
desire for new buildings
to be reflective of the
physical environment, in
both their structural design
and their colour.
For Woods Bagot architect
Bruno Mendes, the Dulux
‘World of Colour Atlas’
played an important role
in his imaginative use of
colour in creating the Knox
Innovation, Opportunity
and Sustainability Centre
(KIOSC) east of Melbourne.
An educational facility to
help TAFE and secondary
school students develop new
green skills for the workplace,
Mendes was determined
to achieve a finish that
reflected the building’s
aims and was mindful of its
physical environment.
“Colour was a really important
element in the overall design,”
explained Mendes.
“I like working with Dulux
products and have done on a
number of projects. Our Dulux
representative for this project
has a wealth of knowledge
and experience and I really
respect his advice with regard
to colour and finish.”
WE WANTED A GRADATION OF GREENS
AND IN THE END WE USED 26 SHADES. IT
WOULD HAVE BEEN ALMOST IMPOSSIBLE
TO GET THIS RESULT SO EASILY
WITHOUT THE DULUX COLOUR
ATLAS. TO SEE THE RANGE
ALL ON ONE PAGE AND
JUST SCROLL THROUGH
IS SUCH A VALUABLE
TOOL AND MADE IT
SO MUCH EASIER.
-W
oods Bagot architect
Bruno Mendes
’’
This page: Knox Innovation, Opportunity
and Sustainability Centre (KIOSC)
Opposite page: Bruno Mendes and Isabel
Letham of Woods Bagot Architects.
DULUX PAINTS AND COATINGS ANZ
19
DULUX COLOURS OF
NEW ZEALAND RESTORE AND PROTECT
COMMUNITY TREASURES
Public interest in the project has been overwhelming.
Thousands of people have taken up the invitation to submit
their own hut colour scheme ideas, and hundreds more have
volunteered to pick up a paintbrush for their favourite DOC hut.
The Dulux Colours of New
Zealand have captured
the imaginations of home
renovators, designers, interior
decorators and professional
painters since launching
about five years ago.
Much of the colour palette
is named after the essential
colours and unique features
of New Zealand’s natural
environment and landmarks.
To further cement the
Dulux Colours of New
Zealand range in the
hearts of consumers, Dulux
has partnered with the
Department of Conservation
(DOC) for three years to
provide 18,000 litres per year
of paint and wood coating
products to protect and
promote the Heritage Huts
that line the walking and
trekking trails throughout
New Zealand’s stunning,
natural landscape.
DOC’s network encompasses
973 iconic huts and lodges,
some of which are historically
listed. Loved for generations,
it’s estimated that New
Zealanders account for
two thirds of the 300,000
overnight stays at the
huts each year.
Dulux is also providing
expert colour advice for the
scheme, creating natural
colour palettes – inspired
by the coast, tussock lands,
forest ranges, sun plains and
mountain top scenery.
Dulux has now extended
the sponsorship to
support protection of the
nesting sites for the Kea,
a colourful New Zealand
mountain parrot, which is an
endangered species.
BEFORE
AFTER
WOODCARE
DuluxGroup’s suite of premium wood coatings brands is
a market leader throughout Australia and New Zealand,
underpinned by a strong record of innovation.
DULUX PAINTS AND COATINGS ANZ
21
PRODUCTS
AND BRANDS
SELLEYS
CONSUMER
PRODUCTS
Martin Selley founded the Selleys Chemical Company more than 75
years ago. Today as part of DuluxGroup, Selleys markets a portfolio
of iconic brands and a constantly innovating range of products for
the “Do It Yourself” (DIY) consumer and the professional trades
person alike; knowing that “If It’s Selleys It Works”.
Selleys is a household
name for Australians and
New Zealanders, and has a
growing reputation in South
East Asia as well. Selleys is
a leading manufacturer of
the highest quality products
within the repair, fix and
maintenance segments of
the home improvement
market. This includes Wet
Area (Sealants), Liquid Nails
(Adhesives) and Spakfilla
and Polyfilla (Fillers), to
name just a few.
Selleys consumer products
include; adhesives, sealants,
fillers, paint preparation
products (including brushes,
rollers and paint strippers),
car care products (including
waxes, polishers and
degreasers) and specialised
household cleaning products
OPERATIONS AND
CUSTOMER CHANNELS
driven by consumer insight
coupled with research and
development, which has
enabled it to remain market
leader within its product
categories.
Selleys products are
marketed to consumers and
professional tradespeople
through an extensive network
of retail customers, from the
largest home improvement
and grocery retailers,
to specialist bathroom
suppliers and smaller owner
operator hardware stores.
Selleys products are also
sold through the Dulux
Trade Stores and other
paint specialists throughout
Australia and New Zealand.
Selleys Liquid Nails Heavy
Duty is a recent and highly
successful innovation within
the construction adhesive
segment. This new product
was launched on the insight
that tradespeople require a
fast and strong bond on the
worksite, to allow them to
complete their job efficiently.
Selleys Liquid Nails Heavy
Duty is “twice as strong
in half as long”, enabling
mechanical fasteners to be
removed after only 8 hours.
(including BBQ wipes,
specialised surface cleaners
and pest control products).
INNOVATION
Selleys has a long and
proud history of innovation
across the diverse product
portfolio it offers. Selleys is
®
SELLEYS CONSUMER PRODUCTS
23
SELLEYS
CONSTRUCTION
ADHESIVES AND
SEALANTS
Innovation and collaboration deliver clever solutions.
Persistent focus on
research, technology and
innovation has Selleys
meeting a growing
need for commercial
construction customers.
Selleys has developed
a uniquely formulated
sealant that is fire and
acoustic rated for the multiresidential and commercial
construction markets.
Selleys Proseries Fireblock is
the result of three years of
development, which included
extensive consultation with
leading commercial builders
and acoustic experts.
The formulation, developed
by the Selleys technology
team in New South Wales,
has been tested to perform
to Australian and
international standards.
Selleys Proseries Fireblock
was developed to address
multiple market needs that
were unmet by traditional
acrylic and polyurethane
fire rated sealants.
Since launching, the product
is proving increasingly
successful, displacing
competitor products. Selleys
Proseries Fireblock is being
specified for a number of
large commercial projects
including The Quays
development at Docklands
in Melbourne, the 36 storey
Art on the Park project in
Melbourne and the Vantage
Apartments project in
Sydney. It has also been
specified for the $6 billion
Royal Adelaide Hospital
development, for which
Parchem is also providing
all of the concrete
protection, waterproofing
and grouting systems.
Selleys Proseries Fireblock
Selleys Proseries Fireblack has been
specified for The Quays multi-residential
development at Melbourne’s Docklands.
SELLEYS
25
Sea Cliff Bridge, New South Wales,
Australia. Roads and Martime
Services New South Wales used
FosRoc’s Dekguard S protective
coatings provided by Parchem.
PARCHEM CONSTRUCTION
PRODUCTS
CUSTOMER DRIVEN
INNOVATION
OPERATIONS AND
CUSTOMER CHANNELS
With a strong focus on
innovation, Parchem has a
dedicated team of chemists
creating clever solutions
for customers. Parchem’s
local R&D team works
with its Australian and
New Zealand customers to
specifically tailor products
to meet unique customer
specifications. The team
consults directly with end
users - such as engineers,
designers and contractors
- to design and thoroughly
test finished products.
Parchem’s Training and
Applications team then trains
its customers in the use of
those products.
The business has built a
premium brand position
amongst an extensive
network of civil engineers,
asset owners and developers,
specifiers and applicators.
The team has access to
a global network of new
technologies, ensuring that
the business stays at the
forefront of new construction
and decorative techniques
and finishes.
Parchem’s business
comes from its direct
relationships with end
users who work with
Parchem’s specifications
team. Additionally
sales come through its
network of Parchem
trade stores and
numerous resellers
throughout Australia
and New Zealand.
END MARKETS
The majority of Parchem’s
business is focused on nonresidential markets. Demand is
driven by public infrastructure
such as hospitals, airports,
bridges and road networks;
Parchem Construction Products is a leading manufacturer and
supplier of construction chemicals, decorative concrete products
and related equipment for the Australian and New Zealand civil
engineering, industrial, commercial, infrastructure, mining and
residential construction markets.
PRODUCTS
AND BRANDS
Parchem’s product
portfolio comprises:
Parchem’s leading position
reflects more than 50 years
of unmatched experience
and technical expertise,
and the quality of its trusted
brands, which include
Emer-Clad, Durafloor,
Fosroc, Selleys, Vandex,
Corkjoint, Sewpercoat,
Index and Flextool.
Construction chemicals
Including: jointing systems
and water stops; concrete
repair, grouts and protective
engineering coatings;
industrial adhesives and
fillers; industrial flooring
and surface treatments;
waterproofing and
architectural coatings.
commercial building;
industrial investment in
sectors including mining
and resources; high rise
developments and
new housing.
Recent projects include the
Melbourne, Adelaide and
Perth Desalination Plants;
Brisbane’s Gateway Bridge;
the Gorgon LNG Project; and
the Brisbane Airport Link
Northern Busway project.
A smaller proportion of
Parchem’s revenue comes
from the construction and
renovation of residential
homes, primarily focused
on decorative paving and
driveway products and
applications. Customers –
generally smaller applicator
companies - are trained in the
application of products at a
dedicated Parchem training
facility to ensure that
they meet the expectations
of home owners and provide
the high quality finish for
which Parchem products are
designed and renowned.
Parchem’s stencil pattern
concrete in ‘Desert Sand’.
Construction equipment
Including: soil and concrete
compaction equipment;
concrete vibrators and
finishing equipment; and
surface preparation equipment
such as polishers.
Decorative concrete products
Including: coloured, stamped
and stencil concrete for
driveways and footpaths;
and decorative internal
concrete flooring.
*
* Distributed brand
PARCHEM CONSTRUCTION PRODUCTS
27
PRODUCTS
AND BRANDS
YATES
GARDEN CARE
Yates is Australia and New Zealand’s leading manufacturer
and marketer of products for home gardening and small
scale commercial horticulture.
Products include seeds, pest
and disease control, lawn care,
fertilisers, pots, potting mix and
organic gardening products.
With origins dating back to
the establishment of the Yates
garden seeds business in
the late 1800s, Yates boasts
an array of brands that have
become household names,
including Yates, Hortico,
Watkins, Nature’s Way, Dynamic
Lifter, Zero, Ratsak and Blitzem.
Yates informs
and inspires
great gardens.
From ripe tomatoes in the
vegetable patch to beautiful
spring roses in the front garden,
there would be few Australian
and New Zealand homes
untouched by Yates products.
OPERATIONS AND
CUSTOMER CHANNELS
Yates products are marketed
to consumers through an
extensive network of retail
customers, from the largest
home improvement and
grocery retailers, to smaller
owner operator hardware
stores, nurseries and garden
care centres.
Yates My Garden app - Industry Innovation Award
Winner, 2015 Melbourne International Flower
and Garden Show; Best Digital Advertising or
Communication (Culture or Lifestyle) Award
Winner, 2015 Digital Industry Association Awards.
Yates is relied upon by home gardeners for its
indispensible tips and advice. The iconic Yates
Garden Guide was first published in 1895. Now in
its 43rd edition, it has gone on to become one of
the greatest traditions in Australian publishing
and has sold more than 7 million copies. The Guide
has become an essential source of practical advice
for home gardeners. Yates is also leading the way
in digital communications with its ‘My Garden’
smart phone App, which includes a ‘Garden
Problem Solver’ and its online ‘Ask an expert’
advice and product recommendation service.
Yates products are also
extensively used by landscapers
and garden maintenance
professionals throughout
Australia and New Zealand.
CONSUMER
ENGAGEMENT
Yates has partnered with
Landcare Australia for more
than seven years to arrange
a series of challenges to
encourage communities
to grow their own food
and gardens.
‘‘
THIS IS JUST ONE MORE WAY YATES
CAN GET YOUNG PEOPLE EXCITED
ABOUT GARDENING, HELP THEM TO
UNDERSTAND WHERE THEIR FOOD
COMES FROM AND INSPIRE THEM TO
CREATE MEALS FROM THEIR GARDEN.
- Yates garden expert, Judy Horton
The Yates Junior Landcare
Challenge encourages young
people to connect with the
land and the soil, learn how
plants grow and incorporate
gardening into their everyday
lives from an early age. The
challenge highlights the
positive health, community
and environmental benefits
of growing your own winter
’’
vegetables. It has received
more than 4,000 entries.
Yates also helps young
Australians to learn more
about gardening by joining
the Yates Garden Club or
the Yates Garden Greenies
Club or by following Yates
Gardening on Facebook for
lots of helpful gardening tips.
YATES GARDEN CARE
29
B&D GARAGE DOORS
AND OPENERS
This business is Australia and New Zealand’s leading manufacturer of garage
doors and openers. Its product range includes garage doors and automatic
openers for residential, commercial and industrial markets. Its portfolio of iconic
brands includes B&D, Garador, Dominator and Automatic Technology Australia.
PRODUCTS
AND BRANDS
The business’s heritage
dates back to 1946. The
B&D Roll-A-Door was
unveiled in Sydney in 1956,
and has grown to become
an Australian icon and a
consistent feature of urban
streetscapes. The B&D RollA-Door has more than 70%
brand awareness amongst
Australian home owners
and has been named one of
Australia’s most successful
innovations. B&D also
manufactures a range of
industrial doors for use in
commercial properties.
Automatic Technology
Australia (ATA) is a leading
designer and manufacturer of
garage door and gate openers
for residential, commercial
and industrial premises as
well as related electronic,
radio frequency and remote
control systems. ATA products
are designed in Australia,
manufactured in our factory in
China and exported globally.
OPERATIONS AND
CUSTOMER CHANNELS
The business has
manufacturing operations
in Australia, New Zealand
and China.
It goes to market through
a network of more than
1800 customers including
accredited dealers,
commercial builders and
shed manufacturers, as
well as selling direct to
home owners.
B&D DEALER
SHOWROOMS
B&D has embarked on
a strategy designed to
improve and consolidate
the presentation and
performance standards of its
dealer network. Harris Doors’
new showroom on Australia’s
Gold Coast was one of the
first examples of the strategy.
Anyone who experiences
it can see it’s set to very
high standards.
B&D identified the need for
a consistent and impactful
impression that can be
rolled out through the
entire dealer network. This
will strengthen the brand’s
presence and reinforce its
leadership position.
the launch, several dealer
showrooms around Australia
have been upgraded with
the new look and feel, with
the plan to roll out the new
showrooms throughout the
national dealer network
over three years.
Harris Doors has been a
well known and established
name on the Gold Coast for
more than 25 years and this
new showroom, prominently
positioned in a high traffic
thoroughfare, takes it to
a whole new level. Since
B&D has been a pioneer in
garage door automation for
decades and more recently
took garage door control to
the next level by launching
the all new Controll-A-Door
Smart Phone Control Kit.
SMARTPHONE CONTROL KIT
The kit allows homeowners to securely control a garage door
via the free Controll-A-Door Smart Phone App. It’s the perfect
solution for those of us who carry our phone with us all the
time and also allows users to monitor and control their garage
door while away from home, something a traditional remote
control cannot do.
For those of us who have ever left the house in the morning
and thought, “Did I forget to close the garage door?”, problem
solved. The App allows you to monitor and control your
garage door while you are at home, at work, or anywhere
in the world. In addition to this great feature the kit uses
extended range technology so that an entrance gate can also
be operated on the Controll-A-Door App.
B&D GARAGE DOORS AND OPENERS
31
PRODUCTS
AND BRANDS
LINCOLN SENTRY
CABINET AND
ARCHITECTURAL
HARDWARE
From its establishment in Brisbane in 1986, Lincoln Sentry has
evolved to become one of Australia’s leading distributors of premium
quality hardware and components to the cabinet making, window,
door and glazing industries.
END MARKETS
Lincoln Sentry supports its
premium brands by providing
trade customers, specifiers
and end consumers with the
best advice and service to
implement the right hardware
solutions to suit current and
future trends. They are proud
suppliers of quality brands
including Blum, Hera, Secure
View, Dow Corning, Whitco
and Breezway.
Lincoln Sentry is unique in
offering multiple products
such as drawer systems and
hinges, decorative lighting,
sinks and basins, glass and
glazing products as well
as tools and accessories.
This integrated approach
offers product and technical
expertise for specification
and supply for all residential
and commercial projects.
Creating a beautiful yet
functional kitchen is
achieved with the right
combination of products
that reflect a customer’s
style and needs.
OPERATIONS AND
CUSTOMER CHANNELS
SHOWROOM PUTS
HOME OWNERS IN
THE DRIVER’S SEAT
A network of Lincoln Sentry
branches across Australia
distributes quality products
sourced from around
the globe.
Lincoln Sentry’s expert sales
team provides technical
support, product training,
showroom design, product
assistance, marketing
support and on-site after
sales servicing. Additionally,
Lincoln Sentry’s dedicated
specification representatives
and resources ensure
specifiers are kept abreast
of new trends and innovative
products in the market.
*
More than 90% of Lincoln
Sentry products are fitted in
the new housing and existing
home renovations sectors,
with a stronger bias towards
home renovations. Having
lived and worked in kitchens
previously, renovators
appreciate the value in
choosing quality fittings.
Lincoln Sentry supplies
this market with quality
products that offer style,
comfort and longevity,
which is at the forefront of
consumers’ minds.
Lincoln Sentry’s Function
Light Motion flagship
showroom in Alexandria
(NSW) is the company’s
first consumer focused
showroom, demonstrating
the importance of workflows,
functionality, lighting,
ergonomics and motion.
The Function Light Motion
Showroom was officially
opened in November 2012,
complete with the state’s first
and only Kitchen-Test-Drive.
The Kitchen-Test-Drive is a
Blum® initiative developed
for end consumers to
experience their kitchen prior
to installation.
*
The Function Light Motion
Showroom is regularly used
by architects and designers
visiting with clients.
Showroom staff welcome
and encourage industry
professionals to use the
showroom as their own.
Juliette Clydesdale, Interior
Designer at Insynk Designs,
uses the Kitchen-Test-Drive
with clients and says, “Unlike
other kitchen showrooms,
the Lincoln Sentry showroom
showcases the ‘mechanics’
of a kitchen. This allows
me to educate clients and
demonstrate their options
with ease, convenience and
confidence. Designing a
kitchen is a three-dimensional
exercise and the showroom
provides the opportunity
to place emphasis on the
internal aspect of the design.
“Clients can picture
themselves in their new
kitchen. It gets them involved
in the design procedure and
helps to reassure them that
they understand and like the
layout. A kitchen is generally
a big investment, not only
dollar wise, but also in
lifestyle, I highly recommend
a visit to Lincoln Sentry”.
New product innovations
and the standard of joinery
in Australian homes have
reached a higher level.
Consumers expect more in
terms of functionality in their
new kitchens and Lincoln
Sentry’s showrooms are
designed to educate, inspire
and provide solutions to
the industry as well as
end consumers.
*
*
*
* Distributed brands
LINCOLN SENTRY CABINET AND ARCHITECTURAL HARDWARE
33
ASIA AND PAPUA
NEW GUINEA
To complement its core market leading Australian and New Zealand
businesses, DuluxGroup is continuing to seed longer term growth options
in China and other parts of Asia where DuluxGroup has operated for more
than 20 years. DuluxGroup has also been manufacturing Dulux Paints in
Papua New Guinea for more than 40 years.
BUSINESSES
AND BRANDS
OPERATIONS AND
CUSTOMER CHANNELS
BUILDING NICHE
POSITIONS
DuluxGroup’s presence in
the higher growth markets
of Asia consists of the DGL
Camel business in China and
Hong Kong and the DGL
International business in
South East Asia.
Camel paints are
manufactured in Dongguan
and are sold through
consumer retail and specialist
trade outlets. AcraTex
products are manufactured
in China and Malaysia, and
exported to Hong Kong,
Singapore, Brunei, Indonesia
and New Zealand. Selleys
products are manufactured
in China for sale in mainland
China, and exported to Hong
Kong, Malaysia and Macau.
DuluxGroup’s DGL
International is developing
niche opportunities in
selected parts of Asia, by
leveraging the successful
customer relationship model
developed in DuluxGroup’s
core Australian and New
Zealand. DGL International
has formed strong
partnerships with large
commercial customers such
as aluminium extruders,
which already have a
well-established and
significant presence in
particular Asian markets.
Through these businesses
DuluxGroup has targeted
niche positions across
multiple categories, including
decorative paint, industrial
paint, texture coatings,
powder coatings, adhesives,
sealants and accessories.
Brands include Camel Paints,
AcraTex texture coatings
and Selleys sealants
and adhesives.
DuluxGroup is a market
leader in PNG where it
has been manufacturing
Dulux paints since 1968.
The business has grown
by supporting a strong
investment in marketing,
with excellent customer
relationships and service
in the retail hardware
sector as well as with
commercial developers.
Dulux Paints in PNG are
sold throughout retail
stores and via a network
of direct relationships
with trade professionals
in the commercial
development, industrial
and marine markets.
DGL Powders has forged a
relationship with Sri Lanka’s
largest aluminium extruder,
Alumex. Alumex had
traditionally used only
local suppliers, but is
increasingly turning to DGL
Powders for its superior
application quality and
performance guarantees.
In Thailand, DGL Powders
has formed a relationship
with D&W(Asia), which is the
Bangkok based aluminium
fabricator for New Zealand’s
Fletcher Aluminium. D&W
now solely promotes the use
of DGL Powders for all of its
commercial and residential
construction projects across
Thailand and South East Asia.
DGL Powders has developed
this important partnership
through a proven ability to
consistently deliver high
quality products in a
greater range of colours
and in shorter lead times
through superior supply
chain capability.
LAYING THE
FOUNDATIONS FOR
GROWTH IN CHINA
DuluxGroup is gradually
growing its exposure to the
higher growth markets of
Asia through its DGL Camel
business in China and Hong
Kong. In doing so, it has
focused on niche product
category opportunities.
DGL Camel has drawn from
DuluxGroup’s ANZ marketing
and innovation expertise,
and combined it with its own
local market experience to
broaden its product range.
It provides a complete
premium offering to targeted
segments of the Chinese
construction market. Much
of its focus is on the growth
in commercial architectural
projects requiring high
durability coatings. Its
portfolio includes texture
coatings, powder coatings
and fluorocarbon
(PVDF) coatings.
DGL Camel’s AcraTex
texture coatings business
has increased its presence
in targeted Chinese markets
by establishing strategic
partnerships with residential
and commercial building
developers and with key
players in the construction
supply chain such as
fabricators and curtain
wall companies.
Asia
Recent projects include
the Raffles City project
in Hangzhou and the
China Expo Centre in
Qingpu, Shanghai.
DEVELOPING
NICHE
OPPORTUNITIES
OFFSHORE
FOR THE
LONGER TERM
DuluxGroup Limited is an Australian
company that owns the Dulux® trade mark in
Australia, New Zealand, Papua New Guinea,
Samoa and Fiji only and the Cabot’s® trade
mark in Australia, New Zealand, Papua New
Guinea and Fiji only. DuluxGroup Limited is
not associated with, and has no connection
to, the owners of the Dulux® and Cabot’s®
trade marks in any other countries, nor does
it sell Dulux® and Cabot’s® products in any
other countries.
PNG
ASIA AND PAPUA NEW GUINEA
35
DULUXGROUP
SAFETY AND
SUSTAINABILITY
POLICY
DuluxGroup’s Safety and
Sustainability Policy is
aligned with our business
core purpose of helping
consumers to imagine and
create a better place. The
sustainable management
of financial, environmental
and social impacts of our
operations is fundamental to
the success and well-being of
both our business and
our stakeholders.
SUPPORTING OUR
COMMUNITIES
DuluxGroup aims to be a welcome member of the communities in
which we operate. Under DuluxGroup’s community participation
program, all employees are supported to undertake volunteer work to
help those in need. This work complements the community support
activities undertaken by a number of our businesses.
SES Hunters Hill with their
new B&D roller door.
DuluxGroup has donated
products, and its employees
have volunteered to assist
a number of community
organisations, including
Mental Illness Fellowship
Respite House, Glenallen
Specialist School in
Melbourne, Minda Crisis
Centre and Malvern Early
Learning Community
Center. Dulux New Zealand
continued to work with
Habitat for Humanity
and provided paint
for 53 community
housing projects.
Yates employees in Western
Australia worked with
Landcare to plant 2,200
plants along Bannister Creek
in Ferndale.
B&D donated roller doors to
the NSW State Emergency
Service Hunters Hill unit
to help securely store
rescue equipment.
For a number of years Dulux
has been pleased to support
e-Motion 21 in celebrating
World Down Syndrome Day
and in enhancing the lives
of children and young adults
through dance, fitness
and performance.
Dulux Papua New Guinea
worked with Port Moresby
authorities on the launch
of a community campaign
to encourage creation of
artwork and prevent graffiti
on local buildings and fences.
Selleys, Yates and Dulux
employees from Padstow
participated in the Clean Up
Australia program for the
14th consecutive year, while
Dulux Rocklea employees
participated in a local
community event to
clean-up Stable Swamp
Creek at Coopers Plains.
Our vision of
“A Future Without
Harm” expresses
our commitment to
continually improve the
safety and sustainability
performance of our
business. This includes
the safety, health,
environmental, and
community impacts
associated with our
products, operations
and people.
In recognising our
responsibilities, DuluxGroup
aspires to deliver on our
vision and therefore we make
this commitment to all of
our stakeholders, including
employees, suppliers,
customers, consumers,
shareholders, regulators and
the community.
To achieve this, we will:
•C
ontinually strive to
identify and understand
safety and sustainability
impacts associated with our
business activities, including
products, operations
and people.
•A
pply a rigorous and
consistent risk based
management approach
to ensure our business
resources are focused
on minimising the most
significant impacts.
•E
stablish meaningful
improvement targets and
plans to meet or exceed
the expectations of our
stakeholders and deliver
ongoing reductions in our
business impacts.
•E
ngage in a transparent
and ethical manner with
all stakeholders to share
understanding of our
impacts, progress,
and learnings.
•E
ncourage meaningful
relationships with all
stakeholders to develop
our shared commitments
and responsibilities in
addressing common
sustainability challenges.
Our work is never so urgent
or important that we cannot
take the time to do it
without harm to ourselves,
others, or the community. In
implementing this policy we
will provide the necessary
leadership and accountability
throughout DuluxGroup
as we integrate safety and
sustainability focus into our
daily business activities and
work towards our vision of
“A Future Without Harm”.
SAFETY AND SUSTAINABILITY
37
PROTECTING
COMMUNITY ASSETS
Surf Life Saving Clubs have been an iconic fixture around Australia’s coastline
for more than a century and play a vital role in saving and protecting life on
Australia’s beaches. Dulux is working with Surf Lifesaving Australia to help
paint every Surf Life Saving Club in Australia.
Alva Jones and
Berger volunteers
at her newly
painted home.
Surf Life Saving Clubs are an
iconic feature of Australia’s
shoreline and are subject
to some of the harshest
environmental conditions.
Dulux is working with local
communities to protect
these precious assets using
Australia’s toughest exterior
paint, Dulux Weathershield.
The three year project
commenced in 2012 and
more than half of the nation’s
approximately 300 surf clubs
have been painted or are in
the process of being painted.
Dulux and Australia’s surf
coast communities are well
on the way to achieving
their target.
BERGER LENDS A HAND
Berger ‘Paint for a Mate’
lends a helping hand to
the families and widows
supported by Legacy
Australia by giving their
homes a fresh coat of paint
and general tidy up.
Legacy is dedicated to
caring for the families of
incapacitated or deceased
veterans, supporting more
than 100,000 widows,
children and dependants
with a disability.
Berger is working with its
customer, Inspirations Paint
stores, and local volunteers
to repaint more than 40
homes and community
centres across Australia.
The program highlights
Berger Paint’s commitment
to Legacy Australia by
supporting families and
widows of servicemen who
have fallen on tough times.
Mrs Jones has lived in her
home since she was married
in 1937. Her late husband
Frederick built their family
home room by room over
time, where together they
raised two sons.
Berger has also worked with
Inspirations paint to raise
almost $20,000 for Legacy
by donating $2 from every
can of Berger paint sold
during a particular month,
as part of its ‘Every Litre Bit
Helps’ campaign.
For New South Wales
resident Alva Jones, many
hands made light work, as a
flurry of activity over three
days transformed her 70
year old weatherboard
home in Newcastle. The
local community, led by
Berger Paint and Legacy
Newcastle, came together
to give her home a much
needed facelift.
“I can’t believe what
they have been able to
achieve in such a short
amount of time. They
have done an absolutely
wonderful job,” said
Mrs Jones.
YATES HELPS
KIWIS THRIVE
Yates is supporting Rainbow
Springs Kiwi Encounter in
Rotorua, New Zealand, in
its important work to
conserve the country’s
native kiwi bird population.
The important breeding
programme has grown over
the past two decades to
become the largest kiwi
hatching facility in the
country and has successfully
hatched, raised and released
1000 kiwi chicks back into
the wild.
Yates is proud to sponsor
this initiative and one of the
latest additions has been
named after a new variety
of Yates Sweet Pea called
‘Firefly’. Firefly now joins a
long line of Yates sponsored
kiwis - Blitzem, Moss, Peat,
Thrive and Yates – that have
been released back into their
natural habitats.
SAFETY AND SUSTAINABILITY
39
DuluxGroup Limited
Registered Office
1956 Dandenong Rd,
Clayton, Victoria 3168, Australia
Telephone: +613 9263 5678
Facsimile: +613 9263 5030
Email: company.info@duluxgroup.com.au
Website: www.duluxgroup.com.au
Emergency Response Service:
Australia - phone 1800 033 111
(cost of a local call from within Australia)
New Zealand - phone 0800 734 607
(cost of a local call from within
New Zealand)
The DuluxGroup Emergency Response
Service (ERS) operates 24 hours a day,
7 days a week, providing telephone
advice and assistance to the public,
emergency services and others on
incidents relating to the transport,
storage and use of chemical
products and raw materials in
emergency situations.
Printed April 2015