Guidelines for Success at Retail
Transcription
Guidelines for Success at Retail
Guidelines for Success at Retail A HISTORIC COMPANY WITH A STATE-OF-THE-ART PRODUCT LINE Be Part of the Polaris Legend Wayne Hartman from Wheels outgrew his old building so he relocated and built a new 30,000 sq. ft building on a major freeway. “I would definitely use Polaris When Polaris founders Edgar Hetteen and David Johnson The Power of Presentation made their epic expedition across Alaska to the Bering Sea, Product is primary, but presentation is the key to dealer success. Alaska had just become a state, and snowmobiles were in their Customers have the same perception of a store image as they infancy. In the early days, Polaris “dealerships” were hardware do of a product image. The days when you could park a few stores and machine shops run by people who shared their snowmobiles and ATVs in front of a dealership and expect passion for the new sport. customers to rush in are long gone. Remember, 80% of ATV’s, RANGER utility vehicles, and the exciting New American Victory motorcycle. The most successful of those Polaris dealers are the ones who understand the power of the product, the presentation and the partnership. have nearly the class or appeal it does. Since I had never built a new building before, it was comforting to have design assistance and to know that you wouldn’t let me make a huge mistake. The results speak for themselves: our total business is up 48%, our gross profits up 51%” (Dealer News 1/05). Today’s consumers – men and women – – Wayne Hartman, Owner are sophisticated shoppers who respond to great signage, exciting displays, powerful imagery, and an informed sales force. As more women are participating in recreational power vehicles, successful dealers have recognized how large a role a well-designed showroom plays in the purchasing decision. Mies Outland was recognized by Dealer News as the top themed store for 2005. Jeff and Steve Mies are third-generation Polaris dealers. Their vision for Mies Outland was to create a unique shopping The Power of the Product If your store has poor lighting, poor signage, and cluttered Polaris has fifty years of experience and has earned its place pathways, customers will tend to negotiate prices. It has been of honor in the power sports industry. The name has instant proven that you can get higher margins by presenting your “We wanted to bring the outdoors inside while recognition and a hard-earned reputation for quality, innovation, products in a good retail setting. providing unmatched selection for our customers. and cutting-edge design. To support that consumer trust and secure it for the future, Polaris has recently opened a new Polaris Technology Center in Wyoming, Minnesota. In this new centralized center for research and development, we will continue to develop and test new products, enhance the performance of our engines and transmissions, and develop the all-important “designs” that power sports people love. The Power of Partnership Your success is our success. Polaris has all the tools to make you a more successful dealer, from exterior signs to interior signage, plus an array of custom fixtures and display units all experience that would bring in new customers. The fixtures and signage gave us a professional look. Our customers love the concept and are genuinely excited about the showroom. Our first year’s sales increases were 114%.” – Jeff Mies, owner passed on to you at our cost. We offer professional design consultation at no charge to make the most of your individual showroom. We show you how to design traffic Mid America MotoPlex was recognized by Dealer The research and development for our snowmobiles is in flow to “pull” your customers through your showroom; News as the top 100 grand-prize winner for store Roseau, a northern Minnesota town where several generations positioning merchandise for maximum exposure. On average, design in 2004. This store features many award- of families have worked in our plant. This is the workforce a customer visits a dealership 1-3 times a year. By using the retail winning qualities. that made Polaris a recognized, respected brand. This is a tools Polaris provides, you can create a shopping destination workforce that was out sandbagging the factory during a flood that customers will return to more often and spend more a few years ago before they laid sandbags around their homes. money during each visit. Our products aren’t just Made in America, they are made in the heartland of America by people with a magnificent work ethic and loyalty to our brand. They build, they ride, and they love Polaris products. Product. Presentation. Partnership. Polaris. Follow the Star. “My objective was to create a store that sells powersports and gear, not a shop that sells tires and machines. Polaris was the only manufacturer that offered to partner with me through the entire process. The results have been dramatic. We have a sales increase of 66%, but more importantly my margins are up.” – Jeff Johnson, owner 2 Be Part of the Polaris Legend many who carry the full line of Polaris products – snowmobiles, the buying decisions are made right at the dealership had to cut corners on costs and our store wouldn’t A HISTORIC COMPANY Today there is a substantial network of worldwide Polaris dealers, Capital Assistance again. Without it I would have 3 BASIC DEALER REQUIREMENTS Follow the Star Facility – The Polaris Look Staffing & Training – The Secret Ingredients The Exterior: Strong, clean, well-lit signage sells the brand Product and presentation are extremely important, but people Information and Communications Systems – Up and Running every day and every night to people who drive by. It makes are key to dealer success. A well-informed, well-trained sales Today’s customers have high expectations. As they juggle their an impact on potential customers, so when they are ready and technical staff make the difference. One good experience busy daily lives and responsibilities, they want to know where to shop, yours will be the dealership they remember. means that when customers are ready to buy an ATV for their you are, when you’re open, and what you have to offer. And they spouse, upgrade to a more powerful machine, or add a new are highly sophisticated customers that go online to seek out Victory to their stable of sports vehicles, they come back to product features and capabilities of your products – and your you. It’s a simple rule of business: It is easier to keep a good competitors’ products, too. storage area should be separate from the selling space, and a secure storage area should be defined for crated and service units. A Finished Look: To maintain the Polaris image, all floors and walls should be completely finished, providing the right background for presentation of products. And, of course, the showroom must be clean and organized to present the right image to the customer. That includes providing a clean, well-maintained customer restroom. Store Hours: Recommended business hours: five days a week, and five hours on Saturdays. Service – The Polaris Standard Selling Polaris is the first step in the contract we make with our For Staffing, Polaris recommends: You need to be ready. In addition to positioning yourself as a Polaris and/or Victory dealer in the Yellow Pages, you should • A Service Manager, with a minimum of one full-time certified technician for each product line. have your own web site and keep it current in terms of new • A person with specific responsibilities for finance and insurance. for dealer web sites is PowerSports Network (see page 22 for • A specialist in high-margin Polaris parts, garments, and accessories. You need a high-speed access (DSL or cable) at all of your • A dedicated sales specialist; we call them Ambassadors because they have expert knowledge and special training on the Polaris or Victory product line. your customers are. That gives you immediate access to Polaris For Training, we support your staff with: products and service capabilities. Our recommended vendor contact information). computer terminals, so you can be up and running as fast as with questions and problem solving. You need a phone system with multiple lines and answering functionality, so you don’t miss one customer call, one opportunity customers. Good service is the second step. A modern, clean, • Complete Know the Way Out online training on each product line. for a sale. We also recommend a dedicated fax line so you can well-organized service area not only impresses current and • Master Service Dealer training and update school. line to clear. potential customers, it makes it easier for service people to do their best work. Polaris requires that every service area have: • A desktop computer with access to the Polaris dealer Internet. • A portable computer with print capability that has the latest version of Digital Wrench software installed. Dial-up capability is also recommended. • A special Polaris tool board updated with current tools, all readily accessible to techs. • Service publications for the last three model years of all Polaris and Victory products you carry. • A forklift to easily load or unload products. 4 customer than to create a new one. • The Way Out Training Tour “WOTT” brings comprehensive training for ATV or snowmobiles to you. Not available in all areas – talk to your DSM about WOTT. • Interactive Webinar (web-based seminar) training for new and existing employees. receive and send any information, without waiting for a phone And, of course, we suggest a business computer system with all the programs that will allow you to track sales and inventory, order parts and supplies, and maintain accurate financial accounts. Our recommended vendor is ADP Lightspeed (see page 22 for contact information). Use every possible tool to streamline your operation to offer the best service to your customers. If you aren’t there for them in every way, there will be another dealer who will be. Follow the Star showroom. Space dedicated solely to the service and parts BASIC DEALER REQUIREMENTS The Interior: Polaris requires a minimum of a 2,000 sq. ft. 5 YOUR POLARIS AND VICTORY STORE Design & Brand Image Polaris knows what the ideal space looks like to showcase Going with the flow. With skillfully placed fixtures and a change its brand. The recommendation of signage and merchandise in flooring color and design, customers are led along a path has been carefully planned, researched, and tested to increase that takes them past all the products and merchandise you want sales. The goal is to maximize space, maximize sales, and to them to see. Exposure equals interest equals sales. The overall provide the ideal shopping experience for your Polaris and effect is color and gloss, from the gleaming chassis of the Fusion Victory customers. snowmobile to the sculpted tank and raised spine of a shiny, new, find. Polaris exterior signage is critical to draw customers into for our snow lovers, leather jackets for our bikers. Put it where customers can see it, touch it, try it on, and most importantly, buy. your store. Your store is your most impressive billboard for new Sell the experience. The vehicle is only the beginning. It’s the and future customers. You know from your own experience as customer imagining him-or-herself on that vehicle that makes a consumer that well lit, clearly defined exterior signage makes the sale. Create an environment that makes customers want a major impression as you pass it on the road. When the signage to ride. Before they know it, “I want it!” becomes “I deserve it!” says “Polaris,” the pull is even greater, because this established And that makes the sale. Then move them over to the convenient brand has a built-in acceptance with customers. Easy access, sales desk where they can finalize their purchases (and make ample parking, and a well-lit parking area make it easy to draw impulse purchases of more fun gear). people into the store. This is your customers’ first impression of your brand. Increase the perception of your brand’s value with strong permanent outdoor signage that gives your customers confidence that you are in business for years to come. Large display windows allow customers visual access to the store before they even exit their vehicle. Windows showcase the colorful merchandise, exciting signage and displays, and the promise of a great experience inside. First impressions are often lasting impressions. Your interior signage should be as impactful and tough as the products We help make it happen. Polaris has a design consultant who will work with you every step of the way to create the ideal showroom to showcase whatever Polaris brands you carry. We have it totally concepted, from the proper paint color for your walls to the way you use the logo in your signage. Protect your investment. A strong visual presentation reinforces a strong brand image and protects you against competitors eager to grab your customers. Stay ahead of your competition by providing a shopping experience that customers want and need. Polaris/Victory Logo Color Specifications: you sell. Then, as customers enter your showroom, there should be a strong visual focal point that pulls them into the store. At Polaris, that is a Polaris Signature Display, a lighted circular Polaris Logo: Blue – PMS 280 display with TV monitors centered over a display platform, which elevates and showcases the newest and most exciting Polaris Victory Logo: products. Remember, high-quality interior signage and materials Red – PMS 202 are important to the overall look and feel of your showroom. Blue – PMS 2925 Use temporary materials such as poly banners for outside Orange – PMS 137 promotional use. Black– Pantone Black Silver – PMS 877 6 Design & Brand Image customers stated that their local Polaris dealer was difficult to red Victory Vegas. It’s all go-go style in gear – helmets and jackets POLARIS AND VICTORY Maximize the exterior. In a recent consumer poll, Polaris 7 GREAT SIGNAGE DESIGNED TO BRING CUSTOMERS INTO YOUR STORE 1 Zone 1– Branding the Exterior Why is good exterior signage important? The parking area should be well lit, and the landscaping and The average American is exposed to more than 3,000 advertising surrounding areas well maintained. Large, clean, uncluttered messages a day. Breaking through that clutter requires a clear, windows are your other face to the world, showcasing the clean, powerful graphic message that supports your brand. exciting merchandise within your store and adding to the image The extra benefit to you as a dealer is that Polaris is already of a successful dealership. Any messages on the windows a recognized and respected brand. And as brand partners it should only promote product, price, or events relating to the is important that we promote and sell the brand together. Polaris and/or Victory brands. The exterior of your building is your billboard to people driving Polaris requires: or walking by, a place to prominently display your business name An authorized Polaris and/or Victory internally illuminated and the Polaris and/or Victory brands you carry. All exterior exterior sign. Polaris and Victory Logo Signs (minimum requirement) Strong, contemporary exterior signage promotes the brand and pulls people into the store. This sign features racewaystyle construction, with bright blue illuminated letters and the Polaris star. Catch customers coming and going. These double-faced illuminated pole mount signs are proven ways to pull customers into your showroom. Victory Logo Channel Sign Dealer Imprint Monument Sign Stop traffic with dramatic Victory signage. The Victory tank badge and Victory name are lighted for high visibility to night traffic. Constructed in a horizontal raceway mounted format with channel letters. A powerful sign with strong impact, announcing your store name and Polaris and Victory brands in a sturdy monument style. Made of high-quality brushed metal, illuminated for maximum visibility. Heights can be customized to meet your local zoning requirements. ZONE 1 Polaris Logo Channel Sign Branding the Exterior signage should be well lit for 24/7 exposure to customers. For assistance contact Sheri Loegering at 763 542-0560 or sheri.loegering@polarisind.com 8 9 STRONG INTERIOR SIGNAGE REINFORCES THE BRAND MESSAGE Zone 2– Branding the Interior Why is branding the showroom important? Signage dazzles and signage informs. Don’t make customers Powerful signage and well-designed, carefully positioned work too hard to find what they are looking for in your showroom. displays pull customers through the store to key selling areas. If they’re looking for gear, use signage to direct them. If they’re Create a central focal point using the Polaris Signature Header there for parts or service, good signage shows them the way. to form an umbrella over your most exciting Polaris products. You’ve been a customer yourself in other venues. Wandering It draws customers, creating the excitement and buzz that are aimlessly around stores looking for everything from the cashier key to selling power sports vehicles. And remember, 80% of the to the restroom is frustrating. Brand your space with signs that Polaris Signature Display Polaris Signature Wall Display Polaris Star Display buying decisions are made in the showroom, so make the most direct and inform your customers. out of this opportunity. Polaris recommends: Create a dramatic focal point in your store with this display. The use of warm wood laminates, video monitors, and illuminated Polaris logo work together to make a powerful impression. This versatile wall-mounted version pulls people through the store like a magnet. It comes complete with a ceiling and lighting system and is available with or without video monitor brackets. New Design! A new dramatic brushed metal wall sign features an illuminated Polaris logo. It reinforces the Polaris brand in one or multiple locations in your showroom. Polaris Channel Letter Sign Polaris Moto Tech Signs Polaris Header System Kit This illuminated channel letter Polaris sign is a powerful sales tool in your showroom. The Polaris name and lighted star serve as a beacon to customers, promoting the brand and reinforcing their purchasing decision. Good signs are good business. These gleaming brushed metal logo signs quickly identify different Polaris product categories to enhance your customers’ shopping experience. Identify all the key areas in your showroom – service, parts, cashier, gear, and accessories – with this kit of seven signs. Simple, effective, and easy to use, the kit includes 120 feet of blue vinyl border. A minimum of one item from this zone. To order, see enclosed ZONE 2 order form. Branding the Interior 2 For assistance contact Sheri Loegering at 763 542-0560 or sheri.loegering@polarisind.com (or) Barbara Miller at 952 829-8214 or barbmillerdesign@aol.com 10 11 POWERFUL TOOLS TO SHOWCASE POWERFUL PRODUCTS Why are feature displays important? a very competitive retail environment, where customers can They are a Silent Sales Force that get customers to interact with buy a sports vehicle from the guy down the street. We need to our products. Elevating snowmobiles and Victory motorcycles engage the customer at the point of sale through strong feature on platforms is like putting them on stage and giving them displays and the use of cross-selling opportunities with gear the star treatment. Placing vehicles on our “rock” formations and accessories. reinforces the image of rugged, off-the-road performance of Polaris recommends: our sport and utility ATV’s. Just putting a machine on the floor and a sign on the door is no longer enough. We operate in A minimum of one item from this zone. To order, see enclosed order form. Polaris ATV Experience Center Polaris Rock Displays Polaris Product Platforms An interactive display that allows your customers to experience the excitement of Polaris ATVs. Includes: rock display base, three video monitors, gear and accessory display area. Natural materials bring the outdoor riding environment into the store. These highquality, rugged-looking rocks are made of hollow concrete with a hand-painted rock finish. Simply raising a product off the floor is like putting it in a spotlight. Polaris platforms are made of wood and covered with a brushed metal laminate and a diamond plate toe kick and top. Polaris Lifestyle Wall Displays Victory ID Towers Victory Oval Platform This versatile, lightweight wall system can be easily updated to reflect the product and the season. These lifestyle towers bring the excitement of the Victory brand motorcycle right into your showroom. A dramatic way to showcase a new model. Made of wood and covered with laminate, the top is a vinyl Victory logo. Victory Moto Tech Signs Victory Focal Point Display Identify product categories with clean, contemporary silver signage with Victory logos. This unit has it all! The three-part display is a store-within-a store, showcasing a Victory motorcycle on the raised center platform and featuring 12' of slat wall for merchandising gear and accessories. Very effective and dramatic. Feature Displays Zone 3 – Feature Displays ZONE 3 3 For assistance contact Sheri Loegering at 763 542-0560 or sheri.loegering@polarisind.com (or) Barbara Miller at 952 829-8214 or barbmillerdesign@aol.com 12 13 GEAR AND ACCESSORIES ARE GREAT PROFIT CENTERS 4 Zone 4 – Get Into Gear Why are gear & accessory fixtures important? Position your fixtures carefully on the pathways that wander Good displays promote merchandise, gear, and accessories through your selling space. Create seasonal displays and even without a salesperson at hand. The benefits of the Polaris cross merchandise to maximize your selling opportunities. and Victory display units is that they are portable and flexible, Exposing current and established customers to everything so you can easily reconfigure a showroom. you have to offer will make the brand experience more fun A good selection is a great way to increase sales and let the and will pay off in higher sales and higher profits for you. customer know you are really in the gear and accessory business. Polaris recommends: This category is a great draw for repeat business, as well. A minimum of three fixtures from this zone. To order, see When someone comes in for a new helmet or a pair of gloves, enclosed order form. Polaris Apparel Rack Polaris H-Frame Polaris Helmet Display Polaris Novelty Display A space-saving design for hanging jackets, T-shirts and sweatshirts. Constructed of black metal with a wood base and top. Easily movable on heavy-duty casters. A versatile way to display gear and accessories. Made of sturdy black metal with wood-toned slat wall and heavy-duty casters. A dramatic way to showcase Polaris helmets. Cubes are made of high-quality safety glass and metal clips with a wood laminate base. Holds 32 helmets. Perfect for displaying small logo items, like novelties, watches, key rings, etc. This high-quality glass locking case has an attractive wood laminate base. Polaris H-Frame Polaris Cube Display Victory H-Frame Victory Cube Display A hardworking display that sells. Display is made of wood and covered with laminate with slat wall insert for easy merchandising. This versatile cube display offers multiple uses and it includes a grid wall end cap for additional merchandising space. A well-designed unit with slat wall that can display a variety of products, from jackets and sweatshirts to boots and gloves. Branded with the Victory logo. A versatile display works with helmets, shirts, gloves, caps, and other gear. The grid wall end cap provides additional merchandise space. Victory Novelty Display Polaris Slat Wall Victory Slat Wall A convenient locked case safely displays watches and other small Victory brand items. Made of high-quality clear glass with a wood laminate base. Slat wall is the ideal way to offer versatile display and merchandising options. Our wood-tone slat wall is 4" on center slats and includes metal inserts to enhance strength. A dramatic way to raise Victory gear to eye level. Made of brushed metal, 4" on center slats, with metal inserts to double the hanging strength. ZONE 4 Get Into Gear it exposes them to new Polaris and/or Victory models. For assistance contact Sheri Loegering at 763 542-0560 or sheri.loegering@polarisind.com (or) Barbara Miller at 952 829-8214 or barbmillerdesign@aol.com 14 15 THE TRANSACTION AREA IS WHERE THE ACTION IS 5 Zone 5 – Wrapping Up the Sale Why is the Polaris transaction area important? accessories that add to their total sales. It’s all part of a superior This is where riders gather to talk to the sales staff, look at shopping experience at a Polaris dealership. brochures, and solidify their decisions. It’s a great area to Polaris recommends: reinforce the Polaris and Victory brands. Make good use of the time a customer spends at your counter for cross-selling A minimum of one item from this zone. To order, see enclosed order form. Polaris or Victory Parts Counter Polaris or Victory Cash Wrap Polaris and Victory Stools A well-designed station with a glass display case. This complete workstation includes file and pencil drawers. Charcoal gray laminate frame with brushed metal top and diamond plate toe kick. Providing a comfortable place for customers and employees to sit while they finalize sales. Steel frame with the Polaris and Victory brands imprinted on the vinyl cushions. Polaris and Victory Logo Tile Polaris Rugs Polaris Literature Rack Polaris offers a selection of Crossville porcelain tiles for your showroom at very competitive prices. Brand your floor with four 12" tiles featuring the Polaris or Victory logos. Contact Barb Miller at 952 829-8214 for samples and pricing. Promote the Polaris brand and protect your showroom floors as well. These heavy-duty Polaris rugs serve as welcome mats at your front door, or protective mats in front of counters or under machines. Available in three sizes. Literature for your customers at their fingertips. High-quality, sturdy metal display proudly displays your Polaris brochures. ZONE 5 A smartly branded curved work area designed to hold two computer workstations, drawers and open-shelf storage. Made of wood laminates, with a charcoal gray front, brushed metal top, and diamond plate toe kick. Wrapping Up the Sale opportunities and impulse purchases of parts, oil, gear, and For assistance contact Sheri Loegering at 763 542-0560 or sheri.loegering@polarisind.com (or) Barbara Miller at 952 829-8214 or barbmillerdesign@aol.com 16 17 MINIMUM INVESTMENT EXAMPLE MID-RANGE INVESTMENT EXAMPLE Polaris Basic Polaris Basic Plus Defining a Polaris store-within-a-store area can be done simply Polaris Basic Example The professional Polaris design team has selected the right Polaris Basic Plus Example and inexpensively through the use of the Polaris brushed metal Polaris 4' x 8' Double Face Pole Sign (not shown) $2,100 assortment of signage, fixtures, and display areas to put the Polaris 4' x 8' Double Face Pole Sign (not shown) $2,100 Moto Tech signs. They serve as a sight line – a polestar, if you 5 Polaris Moto Tech Signs $1,050 spotlight on the Polaris brand. First, a dramatic double-pole Polaris Interior Illuminated Channel Sign $5,000 will – that guides your customers to the Polaris brand merchandise Polaris 8' x 8' Product Mural $1,325 mount Polaris sign pulls customers into your store. Once inside, 9' Polaris Display Platform $3,666 in your store. Establish a well-defined Polaris merchandise area 3 Polaris Gear and Accessory Fixtures $1,970 a Polaris channel letter illuminated sign will define your Polaris 3 Polaris Gear and Accessory Fixtures $1,950 Cost of Brand Elements: $6,445 with gear and accessory signs and fixtures. Creating a focus for this high-margin merchandise increases impulse sales and generates high profits in a fairly small footpad. Using the Polaris area with the classic, high-quality look of neon. Add a raised Cost of Brand Elements: $12,716 platform to highlight your featured product of the season. Pricing subject to change without notice. Then top it off with a fixture assortment for your gear and a well-defined, well-designed accessory area with a helmet directly to the Polaris brand merchandise. display, H-frame display, and a rack for displaying apparel. EXAMPLES Polaris Basic & Polaris Basic Plus Double Pole Mount Sign will pull customers into your store and Pricing subject to change without notice. 18 19 IDEAL INVESTMENT EXAMPLE MINIMUM INVESTMENT EXAMPLE Polaris Master Plan Victory Basic Plan This top-of-the line package of signage, fixtures, and display units Polaris Master Plan Example will turn your showroom into a first-class retail environment. A high- Polaris 4' x 8' Double Face Pole Sign (not shown) quality, pole mount Polaris sign enhances your store’s exterior Polaris 12' Signature Display and attracts customers. Inside, the Polaris Signature Display 5 Polaris Moto Tech Signs creates a dramatic focal point, reinforcing the brand with an 1 Polaris Rock LED illuminated sign. The unit’s down lighting system highlights 3 Polaris Gear and Accessory Fixtures $1,950 the products below, while video units entertain and educate Cost of Brand Elements: customers with action videos of Polaris products at work or play. A custom-built rock adds to the drama, creating a rugged, natural setting for Polaris products. Merchandise your gear Announce the presence of the Victory line at your store with Victory Basic Plan Example a bold, double-faced pole sign on the exterior. Inside, create 4' x 8' Victory Exterior Sign (not shown) $2,100 a store-within-a-store of Victory bikes and merchandise. Pull your 21' Victory Focal Point Display $5,800 $1,050 customers straight in to see your most exciting merchandise 4 Victory Moto Tech Signs $3,350 highlighted on the Victory Focal Point Display. Create a supporting 2 Victory ID Towers $3,200 selling area with helmet display and H-frame slat wall displays Victory Oval Platform $3,100 to feature jackets, tees, caps, gloves, and accessories like 4 Victory Gear and Accessory Fixtures $2,380 $2,100 $13,348 $21,798 luggage racks, wind deflectors, and more. Pricing subject to change without notice. Cost of Brand Elements: $840 $17,420 Pricing subject to change without notice. EXAMPLES Polaris Master Plan & Victory Basic Plan area with a helmet display and two H-frame slat wall displays. 20 21 PROGRAMS TO INCREASE YOUR SALES AND PROFITS CONTACTS Polaris Support Programs How to Get Started advertising, plus assistance for Open Houses and product brand and grow your business it is truly a win-win relationship. demos. See complete co-op policy online. Together we can create a retail environment that excites customers and stimulates sales. We are committed to make those sales increases happen for you. And we have the tools to get you in the game. Polaris programs include: • Store Planning – An experienced planning firm will work with you, from floor layout to fixture selection to signage. With over 10 years experience in the power sports industry and over 700 stores completed, they are an excellent resource for • Capital Assistance Program – Assistance in the form of fixtures, flooring, and slat wall is available on major projects for qualifying dealers. • Financing – Financing options are available through Polaris Acceptance. All credit extensions are at the sole discretion of Polaris Acceptance. • Training – Polaris offers comprehensive training programs contemporary designs to enhance your store front and See complete co-op policy online. Ordering and Store Relocations Contact Sheri Loegering for assistance with fixtures, programs, signs or the website. Contact your Dealer Development Specialist or your District Sales Manager and let them know Sheri Loegering at 763 542-0560 for dealer web sites. Contact PSN at 800 556-0314 for all or sheri.loegering @ polarisind.com • ADP Lightspeed – Polaris’ recommended vendor for business computer systems. Contact ADP Lightspeed A great brand and a great support system. Follow the Polaris star. Online ordering: www.polarisdealers.com Click on marketing then click on RPM online catalog. Store Design Contact your Polaris Authorized Retail Design Firm – Barbara Miller Design Group. They will guide you on the design year co-op on Polaris brand fixtures and interior signs. steps for success from concept to reality. Their services are See complete co-op policy online. available in 2 tiers: • Flooring – To create a total and consistent Polaris look, Tier 1 Starting at $3,000 the base package includes: we offer high-quality, porcelain flooring at prices below • Customized design package for your showroom the Manufacturer’s Suggested Retail Price. • CAD design intent drawings • Space allocation defined with fixtures, product placement, • Retail Performance Merchandising (RPM) – Dealers have walkways, display, and common areas easy one-stop shopping for all their retail needs on the RPM web site. This site includes the latest in merchandising Tier 2 Starting at $7,500 this package includes Tier 1 plus: fixtures, point-of-purchase displays, and planograms. • 2-D showroom elevation drawings • Interior finishes schedule • Lighting recommendations • Slat wall placement and installation instructions • Interior signage placement and installation instructions • 3-D full-color overhead and elevation renderings Barbara Miller Design Company at 952 829-8214 or barbmillerdesign@aol.com 22 Cust Bath 9’ x 11’ your intentions to build, remodel, or expand. They will assist • PowerSports Network, Inc. – Polaris’ recommended vendor your dealer web site needs. F&I Off 12’ x 10 Step 3 – Make contact. required approvals for relocation and brand standards. • Custom Fixtures and Design Elements – All fixtures are Victory brand merchandise. Polaris offers a $500 per and Victory brands. you with the preliminary information and guide you on Polaris at 800 521-0309. designed specifically to present and sell Polaris and/or create a good store environment and reinforce the Polaris Polaris and Victory products. pull customers into your store. Co-op dollars available (does not include cost of installation or freight). Todd s O Step 2 – Determine what is needed in your facility to designed to help you effectively represent, sell, and service you. See next page for details. • Exterior Signs – We offer a variety of attractive, Step 1– Evaluate your facility with this guide. Support Programs & Contacts • Advertising Co-op Dollars – Available for TV, radio, newspaper and our dealers. When we work together to support our POLARIS The Polaris goal is a true partnership between our company 23 ©2005 Polaris Sales Inc. PO05-007 06-05