Corporate Solutions

Transcription

Corporate Solutions
Panda Security
Corporate Solutions
Quick Start Guide
Before you begin................................................................................................................... page 5
Step 1 of 3
Installing AdminSecure .................................................................................................... page 9
Simple installation................................................................................................... page 10
Custom installation ................................................................................................. page 14
Installing additional components.............................................................................. page 17
Step 2 of 3
Distributing the communications agent ........................................................................ page 21
Step 3 of 3
Installing the protection ................................................................................................ page 25
Panda Security for Desktops .................................................................................... page 26
Panda Security for File Servers.................................................................................. page 26
Panda Security for Exchange Servers ........................................................................ page 27
Panda Security for Domino Servers........................................................................... page 27
Panda Security for ISA Servers.................................................................................. page 27
Panda Security for Sendmail .................................................................................... page 28
Panda Security for Qmail ......................................................................................... page 29
Panda Security for Postfix ........................................................................................ page 29
Installing protection modules independent from AdminSecure ........................................ page 31
Panda Security Commandline ................................................................................... page 32
Panda Security for Sendmail ..................................................................................... page 34
Panda Security for Qmail .......................................................................................... page 34
Panda Security for Postfix ......................................................................................... page 35
Panda Security for Linux ........................................................................................... page 39
Panda Security for Linux Servers................................................................................ page 39
Services ............................................................................................................................... page 41
Panda Security Corporate Solutions
Installation and services guide
The software described in this guide is delivered under the terms and conditions of the end user license
agreement and can only be used after accepting the terms and conditions of this agreement.
If the program has been acquired by a company that does not have a CORPORATE USER LICENSE, please
contact Panda to extend use of the program to more than one computer.
Copyright notice
© 2008 Panda Security. All rights reserved.
Neither the documentation, nor the programs included in this package may be copied, reproduced, translated
or transferred to any electronic or machine readable medium or support without prior written permission
from Panda Security.
Runs with Lotus DominoTM is a Certification Mark of Lotus Development Corporation used only under license.
The product has been tested during development. Lotus makes no warranties with respect to the product.
Registered trademarks
Panda SecurityTM. TruPrevent is registered in the US Patent and Trademark office. Windows is a registered
trademark of Microsoft Corporation in the US and other countries. Other product names that are mentioned
in this guide may be registered trademarks of their respective owners.
Symbols and styles used in the guide
Symbols used in this documentation:
Note. Clarification and additional information.
Important. Highlights the importance of a concept.
Tip. Ideas to help you get the most from your program.
Reference. Other references with more information of interest.
Fonts and styles used in the documentation:
bold
Names of menus, options, buttons, windows or dialog boxes.
code Style Names of files, extensions, folders, command line information or configuration files, for
example, scripts.
italics
Names of options related with the operating system and programs or files with their own
name.
D. L. BI-2023-06
Licensed under U.S. Patent No. 5,623,600.
© Panda Security 2008. All rights reserved.
Printed in the European Union. Printed in 2008.
CIP07-F-0408-PESGUIDE-US-03
4
Before you begin…
Firstly, you should be aware of the protection you can install on each type of computer in your network
to ensure the highest levels of security.
Corporate Solutions
Panda Security for Business includes the following protection:
Panda Security for Desktops
Panda Security for File Servers
Panda Security Commandline
Panda Security for Linux
Panda Security for Linux Servers
Panda Security for Business with Exchange includes all protection in Panda Security for
Business plus:
Panda Security for Exchange Servers
Panda Security for Enterprise includes all protection included in Panda Security for Business with
Exchange plus:
Panda Security for DominoServers
Panda Security for ISA Servers
Panda Security for Sendmail
Panda Security for Qmail
Panda Security for Postfix
You may also have bought one of the protection units mentioned above separately.
5
To confirm which security solution you have bought, check
the welcome email sent by Panda Security. You will find
the following information necessary to activate your
product:
Username
Password
TIP:
Make a note of these details at the back of this guide and keep
it in a safe place.
REFERENCE:
You can recover this data from the Panda Security website:
http://www.pandasecurity.com/enterprise/support/details/password/. You will need to enter the same email address
that you gave us to receive the welcome email.
Protection and features
The protection in your security solution is designed specifically for each type of computer. Here you
can see which type of workstations and servers each protection is aimed at:
Protection
What does it protect?
Protection administered with AdminSecure *
Panda Security for Desktops
Windows workstations.
Panda Security for File Servers
Windows and Novell NetWare servers.
Panda Security for Exchange Servers
Exchange servers.
Panda Security for Domino Servers
IBM Lotus Domino servers.
Panda Security for ISA Servers
ISA servers.
Protection administered with AdminSecure * or independently
Panda Security for Sendmail
Sendmail servers.
Panda Security for Qmail
Qmail servers.
Panda Security for Postfix
Postfix servers.
Protection not administered with AdminSecure *
Panda Security Commandline
Commandline antivirus scanning Windows, Linux and
MS-DOS workstations and servers.
Panda Security for Linux
Linux workstations.
Panda Security for Linux Servers
Linux servers.
* Panda AdminSecure is the management tool that lets you administer the protection offered by Panda Security
in its corporate solutions. You will find more information in the following sections.
6
Key concepts
1. AdminSecure is the tool that lets you centrally administer the protection you install.
2. Administrative components: The components that make up AdminSecure: (console, agent, repository,
administration server and database).
AdminSecure Console.
Console through which the protection is administered. It enables a range of tasks including
distribution of the Communications agents, installation of the protection, scanning, task queries,
reports, update management, monitoring, etc.
AdminSecure Communications Agent.
Communications Agent. Distributed from AdminSecure to the computers to be protected, this
allows communication between these computers and AdminSecure. It allows the periodic exchange
of information between the console and the other computers on the network.
AdminSecure Administration Server.
Administration Server that acts as the system nerve centre. It controls the administrative components
and the protection.
AdminSecure Event Storage Database.
Database that stores the information collected by the AdminSecure Communications Agent and
presents it in the administration console as reports, statistics, notifications, etc.
AdminSecure Repository Server.
Repository or distribution server that organizes the files necessary for installation and update of
the protection, including the Virus Signature File.
There can be one or more repositories in a network, but there must always be a primary one in the same
computer as AdminSecure. It must have an Internet connection.
In large networks, or where there are branch offices in different geographical locations, it is advisable to
create other repositories (primary or secondary).
7
REFERENCE:
For more information, refer to the section that explains custom installation and additional components (page 15).
3. Signature File: This is the file that allows the protection to detect viruses and other threats.
4. Integration of computers: This is the process of distributing the communications agent to the
workstations and servers to be protected. In this way they are recognized by Panda AdminSecure
This is carried out from the AdminSecure console and is essential because computers without the
communications agent cannot be protected.
5. Roaming: Remote Panda for Desktops update system via HTTP for computers outside the network
administered through AdminSecure such as laptops or offices not connected to the corporate LAN.
6. Protection unit: Subdivisions of the protection. For example, Panda for Desktops has a series of
protection units: antivirus, anti-spam, Content Filter, NetworkSecure and TruPrevent.
REFERENCE:
For more information, refer to the section that explains custom installation and additional components:
http://www.pandasecurity.com/enterprise/support/.
8
Installing AdminSecure
AdminSecure is the tool for administering the protection included in the corporate
security solutions.
Step 1
Step 1
Step 1: Installing AdminSecure
1. Simple installation
1. Insert CD 1 (white) or the DVD in the CD-ROM / DVD drive to start the installation process. If the main
menu does not appear, run the AUTORUN.EXE.
IMPORTANT:
If your operating system has Microsoft's data execution prevention (DEP) enabled and cannot run the AUTORUN.EXE
file or any of the executables that accompany the corporate solutions, you should temporarily disable this technology.
For more information, refer to Microsoft documentation (www.microsoft.com).
If you are using the installation program downloaded from the Internet
(http://www.pandasecurity.com/enterprise/downloads/), go directly to point 5.
The autorun.exe file uses Flash technology. You must have Adobe Flash Player installed to view it correctly.
2. Select a language to use during the installation process.
3. Click Install Corporate Solutions to start the
complete installation of AdminSecure.
4. The installer welcome screen will appear. Click Next.
10
STEP 1: INSTALLING ADMINSECURE
5. The license agreement is displayed. Select the I accept the
terms in this license agreement checkbox and click Next.
6. Select
Install Panda AdminSecure and click Next.
At this point the installer checks if there is a previous
installation of AdminSecure on the computer. If there is,
you are given the option to go back.
If instead of carrying out a complete installation you only
want to install an additional component, for example a
repository, select Install additional components. For more
information, refer to the section that explains installation
of additional components (page 17).
7. Enter your User name and Password to activate the
product. Click Next.
The information requested in this window will have been
sent to you by email in the welcome message. If you don't
remember this information, go to the password reminder
section of the Panda website
(http://www.pandasecurity.com/enterprise/support/details/
password/). You will need to enter the same email address
that you gave us to receive the welcome message.
If you don’t have the user name and password at that
moment you can continue with the installation by selecting
No, I will register late. Remember that you will not have
daily updates of the signature file and the rest of services until you have activated the product. To activate
it, go to the Help menu, select Activate AdminSecure, enter the registration information and click Activate
AdminSecure.
Simple installation to install all components
8. Select
(repository, administration server, console, database and
communications agent) and click Next.
REFERENCE:
If you want more information about custom installation, ignore
the next steps and refer to the following section of this guide:
Custom installation.
11
STEP 1: INSTALLING ADMINSECURE
9. If you want the Signature File to update automatically,
follow these steps:
Check the Enable automatic updates box.
If you access the Internet via a proxy server, select the
Access the Internet through a proxy server checkbox
and click Settings…
If the proxy server requires authentication, enter the
User name and Password for Internet access via proxy
(these are not the ones supplied by Panda Security).
Click OK and Next to continue.
10. If there is an HTTP server (Internet Information Server)
computer, you will be given the option to Enable
communication via HTTP.
Select Enable communication via HTTP if you want to
optimize communication between computers and the
repository.
To establish the list of URLs to be used for communication
via HTTP between computers and the repository, click
Settings.
If you want to add a URL to the list, enter the URL in
the Add URL to the list text field and then click Add. To
remove a URL, select it and click Remove.
Then click Next.
11. Select Automatically send items when entering
quarantine if you want to enable sending these
items to PandaLabs.
It is advisable to enable it as it allows us to offer
clients better service, providing a rapid response
in the event of malware on the network. This option
will be enabled by default.
Select the Take part in the user experience
improvement program by sending information
checkbox so that we can offer you better service
in future versions. Click Data Processing Policy
for more information.
Then click Next.
12
STEP 1: INSTALLING ADMINSECURE
12. Select the directory in which you want to install
Panda AdminSecure. It is advisable to use the default
installation directory. If you want to specify another
directory, click Browse... and select one. Click Next.
13. During the installation process, the AdminSecure
components will be copied and registered. If
necessary, agree to the computer restart to continue
with the installation.
14. To open the AdminSecure console at the end of
installation, select the Open the AdminSecure
management console when the installation is
complete option.
The next time you want to access the Panda
AdminSecure console, open it (Start > Programs >
Panda AdminSecure > AdminSecure console) or
double-click the shortcut icon in the Windows taskbar,
next to the system clock.
NOTE:
The first time you access the AdminSecure console, the
Panda AdminSecure setup wizard will present a shortcut to
the most common tasks (distribute agent, install
protection…).
Administration console: Tool for managing the protection,
repositories, scans, etc.
Modules: Items that belong to
a platform (operating system
type or characteristic) for which
there is specific protection
(Panda for Files Servers,
ClientShield Panda for Desktops,
Panda for Exchange Servers,
etc.).
Organization tree: Area of the AdminSecure console in
which workstation servers and groups are classified.
13
STEP 1: INSTALLING ADMINSECURE
2. Custom installation
This is the type of Panda AdminSecure installation recommended
for complex corporate networks.
To carry out a custom installation:
1. Follow the steps for simple installation until you reach
the selection of installation type (point 8). Then you
should select the options: Install Panda AdminSecure
> Custom installation.
Select the type of database you want to use to store
the information related with the activity of the protection
and administrative components of Panda AdminSecure:
Install an MSDE database server. Create the MSDE by entering the requested data on the screen.
Click Next.
IMPORTANT:
This is not available in Windows Vista.
Use the database server that exists in another computer in the network. Select the name of
an MS SQL-compatible database server.
The server that you enter in the wizard must have the credentials of a user with administrator privileges
on the database (e.g. DDL permission).
This can be:
NT: With automatic identification through the security integrated in Windows NT (this means it
would have logged in to the session as administrator).
SQL: By entering the user name and password of the SQL server administrator (SQL authentication).
When you choose the second database engine option (MS SQL), AdminSecure will try to find
the specified database server and connect to it.
Click Next.
2. If you want the Virus Signature File to update
automatically, follow the steps below:
Check the Enable automatic updates box.
If you access the Internet via a proxy server, select
the Access the Internet through a proxy server
checkbox and click Settings…
If the proxy server requires authentication, enter
the User name and Password for Internet access
via proxy (these are not the ones supplied by Panda
Security).
Click OK and Next to continue.
14
STEP 1: INSTALLING ADMINSECURE
3. User profile management.
Select Enable user profiles if you want to allow user
profile management. Then enter the superuser password
and confirm it.
Once you have done this a user will be created with
all privileges.
If you don’t want to use user profiles, select Don’t use
user profiles. The console will operate in the same way
for all users.
Then click Next.
4. If there is an HTTP server (Internet Information Server)
computer, you will be given the option to Enable
communication via HTTP.
Select Enable communication via HTTP if you want
to optimize communication between computers and
the repository.
To establish the list of URLs to be used for communication
via HTTP between computers and the repository, click
Settings.
If you want to add a URL to the list, enter the URL in
the Add URL to the list text field and then click Add.
To remove a URL, select it and click Remove.
Then click Next.
5. Select Automatically send items when entering
quarantine if you want to enable sending of these
items to PandaLabs.
It is advisable to enable it as it allows us to offer clients
better service, providing a rapid response in the event
of malware on the network. This option will be enabled
by default.
Select the Take part in the user experience
improvement by sending information checkbox so
that we can offer you better service in future versions.
Click Data Processing Policy for more information.
Then click Next.
15
STEP 1: INSTALLING ADMINSECURE
6. Select the directory in which you want to install Panda
AdminSecure. It is advisable to use the default installation
directory. If you want to specify another directory, click
Browse... and select one. Click Next.
7. With the custom installation of Panda AdminSecure
the frequency of the following actions can be configured
manually (to do this, click Advanced settings):
Click Enable manual configuration of frequency.
In each case select the frequency from the dropdown menu.
Check changes to platforms and protection
modules installed every <select value> minutes.
Check changes to the status of the protection
modules every <select value> minutes.
Check if new updates are available every <select
value> minutes.
8. During the installation process, the AdminSecure
components will be copied and registered. If necessary,
agree to the computer restart to continue with the
installation.
9. To open the AdminSecure console at the end of
installation, select the Open the AdminSecure
management console when the installation is
complete.
The next time that you want to access the Panda
AdminSecure console, open it (Start > Programs >
Panda AdminSecure > AdminSecure console) or
double-click the shortcut icon in the Windows taskbar,
next to the system clock.
16
STEP 1: INSTALLING ADMINSECURE
Using previously used databases
If you already had any version of Panda AdminSecure installed in your organization, you may want to use a
database previously used by Panda AdminSecure Event Storage Database. In this case, there are several
possibilities depending on the compatibility of the database.
There is a database created with an older version of Panda AdminSecure and it needs to be updated.
Decide if you want to update the database and take advantage of the available data or eliminate the
database and use a new, completely empty one.
There is a database created with an older version of Panda AdminSecure and it cannot be updated.
Decide if you want to eliminate it or not.
There is an active database and, as it is in use. You must select another database with the corresponding
credentials.
NOTE:
When you select the database server, make sure you write the computer name and path correctly. If the data entered
is correct but a connection cannot be made with the database server, check the user name and password as well.
3. Installing additional components
When you have all the administrative tools installed in the same
computer (AdminSecure Console, AdminSecure
Communications Agent, AdminSecure Administration
Server, AdminSecure Repository Server and AdminSecure
Event Storage Database), it may be advisable to install
additional components on other computers.
3.1 Advantages of installing additional components
Installing additional components can let you share administration tasks among those computers with an
administration console (AdminSecure Console) and share the workload when there are many workstations
or servers to protect all when they are spread across different geographic locations. In the latter case it is advisable
to install additional repositories (AdminSecure Repository Server).
The installation of AdminSecure Administration Server as an additional component lets you spread the
workload in those environments in which there are any workstations or servers to protect, assigning groups of
computers or locations to each administration server.
17
STEP 1: INSTALLING ADMINSECURE
NOTE:
The computers administered with AdminSecure can only be assigned to one administration server.
If during the process of installing AdminSecure you select the
option to install additional components (step 6 of the simplified
installation), you can choose one or more of the following
components:
Install an additional console (AdminSecure Console).
Install an additional repository (AdminSecure
Repository Server).
Install an additional AdminSecure Server as an
administration server to which the console will connect.
3.2 Installing an additional console
The Panda AdminSecure Console is the graphic interface of Panda AdminSecure, i.e, the visual and operative
part through which the protection is managed.
When you select this type of installation, either in the complete installation or the installation of additional
components, Panda AdminSecure will install the administration console which accompanies the rest of the
components (AdminSecure Administration Server, AdminSecure Communications Agent, AdminSecure Repository
Server and AdminSecure Event Storage Database) so they all form part of Panda AdminSecure.
Installation of an additional console lets you administer the antivirus protection from a computer other than the
one with the Panda AdminSecure Administration server installed. To do this, select the type of installation that
lets you install additional components (in this case, selecting, at least, the installation of an additional console).
3.3 Installing an additional repository
AdminSecure Repository Server is a software store, i.e, the place where the Panda Security solutions are kept,
including the updates to the antivirus protection, the security solutions and the Signature File. The servers and
workstations can connect to the repository server in order to update the antivirus protection.
Panda AdminSecure can have several repositories:
A primary repository, where the files are stored, and from where servers and workstations can update
the protection, the Signature File and other updatable files via the Internet or UNC paths.
Secondary repositories, are those that connect to the primary repository to get a replica of the
installation packets. This replication between primary and secondary repositories is carried out periodically.
These additional repositories are used as an alternative to the primary repository.
The file repositories can be in the same computer as the administration server or in any other computer on the
network.
The installation of an additional repository lets you share the workload across the network. So, in large networks
(more than 3000 computers) it is advisable to have several repositories to optimize use of bandwidth.
18
STEP 1: INSTALLING ADMINSECURE
A practical example
For example, in a company with different branch offices it would be advisable to have different repositories in
each of the offices, and for the primary repository server to have fast Internet access and a good connection
with the rest of the computers containing the secondary repositories.
In companies with low speed connections between offices, it would be advisable to have a primary repository
in each office. In this way, each local network would have a computer that receives updates directly from the
Internet (primary repository) and could, as an option, transmit these updates to other repositories (secondary)
or directly to computers with the protection.
NOTE:
The speed of updating and installing files depends on the number of computers connected and the speed of the network.
Automatic updates
The automatic updates keep the Signature File constantly up-to-date. To enable them, select the Enable
automatic updates option in the Panda AdminSecure installation program. There are two options:
Updates via Internet. If access is through a proxy server, select the corresponding checkbox and click
Settings.
Updates from another software repository. Select the repository from the drop-down menu.
3.4 Installation of an additional administration server
Installation of an additional administration server, like installing an additional repository, allows the workload
to be shared. By doing this, the server that has the main administration server will have more resources.
To install an additional AdminSecure Administration Server, follow the steps below:
1. Start the AdminSecure installation program and select installation of additional components.
2. Select the Install an additional AdminSecure Server checkbox and click Next.
3. Select the administration server for which you want to install an additional component and click Next.
If you have previously distributed a communications agent to the computer, you do not need to select
an administration server, as the agent has one assigned.
4. If the main administration server uses an SQL system with NT authentication integrated, enter the details
of a user with access to the database. The user must have rights to logon as a service in the computer
where you are going to install it.
5. If the user details entered are correct, click Install.
NOTE:
Additional AdminSecure Administration Servers can only be installed in environments that use Microsoft SQL server
databases (and not in MSDE environments).
19
20
Distributing the communications agent
Distribute the communications agent from the AdminSecure console to the computers
that you want to protect. This step must be carried out prior to installing the protection.
This communications agent allows communication between AdminSecure and the
computers.
Step 2
Step 2
Step 2:
Distributing the communications agent
To distribute the communications agent:
1. Open the Tools menu in the AdminSecure console.
2. Select Distribute communications agent > Distribute
communications agent.
NOTE:
The first time you access AdminSecure console, among other
things, the Panda AdminSecure setup wizard will present a
shortcut to the most common tasks (distribute agent, install
protection…) If this is the case, click Distribute communications
agent and follow the instructions in point 3.
3. Panda AdminSecure will display the wizard for distributing
the agent. Click Next.
4. Specify how you want to distribute the agent:
Install the communications agent directly on
NT/2000/2003/XP/Vista or Novell NetWare systems.
This is the fastest option.
IMPORTANT:
Direct installation does not apply to Windows Me/98/95 nor
Linux. For these operating systems, use the third option in the
wizard (Generate an installation package to distribute by any
other means).
Generate an installation packet which can be executed
by login script. Users must validate themselves in
the Windows or Novell NetWare server, and therefore
must be working in a domain. This option is
recommended for large networks with numerous computers.
22
STEP 2: DISTRIBUTING THE COMMUNICATIONS AGENT
Generate an installation packet to be distributed
by any other means. AdminSecure generates an
installation packet that can be executed in each of
the computers to which the agent needs to be
distributed. This is the correct option for Windows
Me/98/95 and XP Home Edition workstations or for
Linux mail servers (Sendmail, Qmail and Postfix). For
more information about installing the agent in Linux
servers, refer to the following section.
As the communications agent is installed in the computers
across your organization, check that these computers are displayed in the organization tree in the AdminSecure
console. Once a computer is visible in the console, the protection can be installed on it.
REFERENCE:
There is more information about the distribution of the communication agents in the Panda AdminSecure console help
file, and the tech support section of the website: http://www.pandasecurity.com/enterprise/support/.
NOTE:
You can find an MSI file to distribute the agent through Windows Installer in your private download area.
Installation of the agent in Sendmail, Qmail and Postfix servers
After generating the installation packet, it must be saved to the same directory in which AdminSecure is installed
(see point 12 of the simplified installation of AdminSecure), in a folder called Pavagent_Linux.
This folder contains two files
confpavagentln.ini contains the configuration parameters of the AdminSecure server.
plagentln is the installer that has to run on the Linux mail server.
Copy the Pavagent_Linux folder in the Linux server on which you want to install the protection and run the
plagentln file. The agent will be installed in /usr/pandasoftware/pandaadministrator3/.
Check in the AdminSecure Console administration tree that the server you want to protect appears in the list
of Linux servers.
NOTE:
You must make sure that the AdminSecure server and the Sendmail, Postfix or Qmail servers can communicate with each
other through port 19226.
23
24
Installing the protection
Before installing the protection, confirm that the communications agent has been
distributed to the workstations or servers in which you want to install the protection.
To do this:
a. Open the Panda AdminSecure console (Start- Programs - Panda AdminSecure Launch AdminSecure console). You can also double-click on the shortcut icon
in the Windows taskbar, next to the system clock.
b. In the organization tree (on the left of the console), in Control Panel mode, you
will see the modules and groups where the protection can be installed.
c. If you can't find any of the workstations or servers in which you want to install
the protection, and you have already distributed the agent from the console it
is likely that the computer in question has yet to be started up, restarted or
connected to the network to receive instructions from the administration server.
Step 3
Step 3
Step 3: Installing the protection
1. Panda Security for Desktops and Panda Security
for Servers
To install Panda for Desktops or Panda for File Servers, from the Panda AdminSecure Console:
1. Use the Install… option in the Protection menu.
2. The installation wizard welcome screen will appear. Click Next.
3. Select the checkboxes corresponding to the platforms you want to protect. Also select the version and
the language in which you want to install protection (if you want to change default values click Version
and language settings). Click Next to continue.
Workstations, in the case of Panda for Desktops.
Windows or Novell NetWare servers, in the case of Panda for File.
4. Some of the protection such as Panda for Desktops and Panda for File Servers include different protection
units (antivirus, anti-spam…). If you have bought the complete version with preventive technologies, it
also includes: TruPrevent and NetworkSecure.
The groups of antivirus units and preventive protection units (if you have bought the product with
TruPrevent) can be enabled or disabled on installation.
NOTES:
The intelligent installation system offered by AdminSecure
provides warnings if a workstation does not meet the minimum
or recommended installation requirements.
When the automatic installation option is enabled, go to the
Protection menu and click Automatic installation settings...)
Panda for Desktops and Panda for File Servers will be
automatically installed on all the Windows workstations and
servers that can be reached by the administration server and
do not have protection installed.
IMPORTANT:
It is highly advisable to remove any antivirus installed on the
computers in which you are going to install Panda Security
solutions.
5. If there is already an antivirus in workstations or servers, the installer will display a list of the antivirus
products detected. AdminSecure will uninstall them automatically where possible. Click Next.
If for any reason AdminSecure cannot uninstall the antivirus detected, the process will be stopped.
Uninstall it manually and then continue with the process.
26
STEP 3: INSTALLING THE PROTECTION
6. The wizard will indicate if it is necessary to restart any of the computers or servers. In addition, you will be
given the option to restart the computers automatically or wait until they are restarted manually. Select an
option and click Next.
7. Confirm that the options selected in previous steps are correct. Click Next.
8. AdminSecure will start to create installation jobs.
When there are jobs awaiting execution (installation or any other) you can see their status in the Jobs tab
in the Panda AdminSecure console. You can find the Jobs tab in the Control panel -> Jobs and scans.
2. Panda Security for Exchange Servers, Panda Security
for Domino Servers, and Panda Security for ISA
Servers
1. Use the Install… option in the Protection menu (once the agent has been distributed).
2. The installation wizard welcome screen will appear. Click Next.
3. Select the checkboxes corresponding to the platforms you want to protect (Exchange, Domino, or ISA
servers). Also select the version and the language in which you want to install protection (if you want to
change default values click Version and language settings). Click Next to continue.
4. Some protection, such as Panda for Exchange and Panda for ISA, include several protection units (antivirus,
anti-spam and Content Filter) which AdminSecure will install automatically and which can then be configured
by enabling or disabling features.
5. The wizard will indicate if it is necessary to restart any of the computers. In addition, you will be given the
option to restart the computers automatically or wait until they are restarted manually. Select an option and
click Next.
6. Confirm that the options selected in previous steps are correct. Click Next.
7. AdminSecure will start to create installation jobs.
When there are jobs awaiting execution (installation or any other) you can see their status in the Jobs tab
in the Panda AdminSecure console.
3. Panda Security for Sendmail, Panda Security for
Qmail and Panda Security for Postfix
Once the communications agent is installed correctly on the server you want to protect.
1. Use the Install… option in the Protection menu (once the agent has been distributed).
2. The installation wizard welcome screen will appear. Click Next.
27
STEP 3: INSTALLING THE PROTECTION
3. Select the checkboxes corresponding to the platforms you want to protect (Sendmail, Qmail or Postfix
servers). Also select the version and the language in which you want to install protection (if you want to
change default values click on Configure versions and languages). Click on Next to continue.
4. AdminSecure will start to create installation jobs.
When there are jobs awaiting execution (installation or any other) you can see their status in the Jobs tab
in the Panda AdminSecure console.
5. Depending on the type of server (Sendmail, Qmail or Postfix) on which the corresponding protection has
been installed, additional steps may be needed as described below.
Additional steps
Panda Security for Sendmail
1. After installing the protection, you need to install and configure the Milter filter, which redirects messages
to the antivirus.
2. To configure the Milter filter, you have to add the following lines to the sendmail.mc file:
INPUT_MAIL_FILTER(`filterPav',`S=inet:10101@localhost, F=R, T=S:5m;R:5m;E:15m')
define(`confINPUT_MAIL_FILTERS',`filterPav')
Depending on the version of Sendmail installed, it may be necessary to omit the spaces. In this case the line
would be:
INPUT_MAIL_FILTER(`filterPav',`S=inet:10101@localhost,F=R,T=S:5m;R:5m;E:15m')
3. Compile the sendmail.mc file executing the following command in the directory in which sendmail.mc
is saved:
m4 sendmail.mc > /etc/mail/sendmail.cf
NOTE:
If the version of Sendmail installed is prior to 8.12.0, add the phrase _FFR_MILTER=1 to the command. First check
that the sendmail.cf path is correct. Then run the command as follows:
m4 –D_FFR_MILTER=1 sendmail.mc > /etc/sendmail.cf
NOTE:
If sendmail.mc does not exist, the modifications must be made in sendmail.cf. The following lines must be added
to this file:
#Input mail filters
O InputMailFilters= filterPav
XfilterPav, S=inet:10101@localhost,F=R,T=S:5m;R:5m;E:15m
28
STEP 3: INSTALLING THE PROTECTION
NOTE:
Depending on the version, it may be necessary to restart Sendmail for the changes to take effect and for Sendmail
to start operating jointly with Panda Security for Sendmail.
NOTE:
Panda Security for Sendmail runs as the panda user. This user creates its own installer during the installation process.
4. Configuring the Milter filter:
You can configure the Milter filter through the config_milter.ini file, which is in the following antivirus
directory: /etc/pav_milter
The file is used to configure two types of options: those of the Milter filter (editing the [Milter] section) and
those of the control module (editing the definitions in the [Control] section).
Panda Security for Qmail
1. The Qmail protection does not require additional configuration.
2. After installation, a process (pav_qmail) is included in the sequence of processing the message by the
mail server. Similarly, a process (pav_control_qm) is included to monitor and control the status of the
protection configuration.
NOTE:
Programs such as Softlimit or Ulimit, which restrict the memory used by the Qmail process, can produce conflicts with
Panda Security for Qmail. For example, installations which follow the lifewithqmail pattern use this type of characteristic.
Panda Security for Postfix
1. From version 1.71, the protection installer edits the necessary lines in master.cf. These changes are needed
for Postfix to operate jointly with Panda Security for Postfix.
The lines added/edited by the installer are:
smtp
inet n
-
n
-
-
smtpd -o content_filter=pav_postfix:dummy
pav_postfix
unix n
n - 5 pipe flags=R user=panda
argv=/opt/pandasoftware/bin/pav _postfix -f ${sender} -- ${recipient}
NOTE:
The installer itself restarts the Postfix service for the changes to take effect.
2. After installation, a process (pav_postfix) is included in the sequence of processing the message by the
mail server. Similarly, a process (pav_control_po) is included to monitor and control the status of the
protection configuration.
29
30
Panda Commandline is the commandline antivirus that scans Windows, Linux and MSDOS servers and workstations. It does not need the administration console.
Panda for Sendmail, Panda for Qmail and Panda for Postfix can be installed and
managed without using AdminSecure.
Panda for Linux and Panda for Linux Servers are independent protection units installed
and set up outside of AdminSecure.
Independent
Protections
Installing protection modules
independent from AdminSecure
Installing protection modules
independent from AdminSecure
1. Installing Panda Security Commandline
Instructions for installing in Windows environments
1. Extract the contents of the file PAVCL32.EXE on CD-ROM 2 (blue) or the DVD. You will see the following
files:
PAVCL.EXE. Program that includes protection for Windows.
PAV.SIG. The Signature File with identifiers for all viruses and security threats detected by the
antivirus protection.
PANDA.CHP. Data file defining the language used by Panda Commandline to communicate with
the user.
LANGUAGES. Directory containing the available Panda.chp files for each language.
Another group of files: PAVCL.LNG, PAVCL.LOG, PAVCL.RPT, PAVCL.SAV, PORT16.DLL,
PORT32.DLL and APVXDUT.VXD used by the
main program (PAVCL.COM).
2. If you want to change the Panda Commandline
language, go to the subdirectory of the language you
want in the folder LANGUAGES and replace the
PANDA.CHP file with the one created originally.
Instructions for installing in Linux environments
1. Get the pavcl (.rpm or.tgz) file from the corporate CD-ROM 2/DVD or the download area on the
Panda Security website (http://www.pandasecurity.com/enterprise/downloads/tree/).
File .rpm (if you have Red Hat Package Manager):
1.1. Copy the file .rpm
1.2. Run the command: rpm -i [FileName]
[FileName] is the file that installs the antivirus (for example pavcl-9.00.00.rpm).
32
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
File .tgz (if you don’t have Red Hat Package Manager):
1.1. Copy the .tgz file to the root directory of your computer.
1.2. Extract the .tgz file as follows: gzip -d [FileName]
[FileName] is the file that installs the antivirus (for example pavcl-9.00.00.tgz).
This creates a .tar. file. (for example, depending on the antivirus version, pavcl-9.00.00.tar).
1.3. To install the antivirus, run the following command: tar -xvf
[FileNameTAR]
[FileNameTAR] is the file that installs the antivirus (for example pavcl-9.00.00.tar).
2. After extracting the .tar file you should verify the structure created, in which Panda for Commandline and
the files that make up the protection are installed in /opt:
The executable is in: opt/pavcl/usr/bin/pavcl, where pavcl is the antivirus.
opt/pavcl/usr/lib/panda/pav.sig, where pav.sig is the Signature File with the identifiers
of the viruses that the antivirus detects.
/opt/pavcl/var/log/panda/pavcl.rpt (scan report file).
/opt/pavcl/var/log/panda/pavcl.log (protection incident file).
2. Installing Panda Security for Sendmail, Panda
Security for QmailSecure and Panda Security for
Postfix on Linux Servers
1. Insert the DVD in the drive and go to the Product/Sendmail, Product/Qmail or Product/Postfix
directory to get the RedHat, Mandrake and SUSE installation file.
Installing in RedHat, Mandrake and SUSE
rpm -i pav_milter-1.71.XX-xx.i386.rpm for Panda for Sendmail.
rpm -i pav_qmail-1.71.XX-xx.i386.rpm for Panda for Qmail.
rpm -i pav_postfix-1.71.XX-xx.i386.rpm for Panda for Postfix.
Installing in Debian:
dpkg -i pav_milter-1.71.XX-xx_i386.deb for Panda for Sendmail.
dpkg -i pav_qmail-1.71.XX-xx_i386.deb for Panda for Qmail.
dpkg -i pav_postfix-1.71.XX-xx_i386.deb for Panda for Postfix.
(XX is the version xx the product)
33
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
2. Depending on which installation of the protection for Linux messaging servers you are carrying out, the
installation will continue as follows:
Panda Security for Sendmail
In Panda for Sendmail, when installation is complete, the antivirus will start up automatically for runlevels
2 to 5 and the files will have been copied in /opt/pandasoftware and /etc/pav_milter.
In addition, in order for the antivirus to operate correctly, follow the instructions below:
2.1. Configuring the Milter filter and the control options:
Configure the Milter fiter options through the
/etc/pav_milter/config_milter.ini files.
Configure control options.
Configure language options.
2.2. If you will be using the Web console, configure the Web server:
For any type of Web server:
The corresponding files are in
/opt/pandasoftware/lib/pav_milter/cgi_bin
Web console home page:
http://YourServer/pav_milter/html/default.html. Here YourServer is the
name or address of the server with the antivirus installed.
The CGI scripts are in
/opt/pandasoftware/lib/pav_milter/cgi_bin/scripts
To configure the Apache server you can use the file:
/etc/pav_milter/sendmail-apache.conf
Panda Security for Qmail
In Panda for Qmail, when installation is complete, the antivirus will automatically start up for runlevels 2
to 5 and the installation process will take a series of actions automatically:
2.1. The qmail-queue program of the qmail server is renamed qmail-queue.orig.
2.2. A link called qmail-queue is created in the bin directory of the qmail server. This points to the
program opt/pandasoftware/bin/qmail-queue_pav.
2.3. The antivirus start and stop scripts are created:
The antivirus start and stop script, under the name pav_control in the /etc/rc.d/init.d
directory.
34
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
The soft-link S79pav_control, under the name /etc/rc.d/init.d/pav_control, in
the following directories: bin/etc/rc.d/rc2.d, /etc/rc.d/rc3.d,
/etc/rc.d/rc4.d and /etc/rc.d/rc5.d. These will be executed by the computer
during the boot process and will start the antivirus service.
These scripts also start the services in their corresponding runlevels.
El soft-link K31pav_control, under the name /etc/rc.d/init.d/pav_control, in
the following directories: /etc/rc.d/rc0.d, /etc/rc.d/rc1.d and /etc/rc.d/rc6.d.
These will be executed by the computer during the haltt process and will stop the antivirus
service.
These scripts also stop the services in their corresponding runlevels.
Panda Security for Postfix
In Panda for Postfix, unlike Sendmail, most options are configured automatically during the installation
process. In any event, there are several parameters that can be edited. In addition, when installation is
complete, the antivirus will automatically start for runlevels 2 to 5.
Panda Security for Sendmail, Panda Security for Qmail,
Panda Security for Postfix (installation process
continued)
3. For the protection to operate correctly configure the filter and the control options:
In Panda for Sendmail configure the Milter filter options in the
/etc/pav_milter/config_milter.ini file.
In Panda for Qmail configure the qmail filter options in the file
/etc/pav_qmail/config_qmail.ini.
In Panda for Postfix configure the filter options in the file
/etc/pav_postfix/config_postfix.ini.
In the path /etc/pav_milter. When you edit the file you can modify the following sections:
Control options in the [Control] section.
Antivirus language option in the [Language] section.
In Panda for Postfix the Postfix filter options are available in the [Postfix] section. To send the filtered
messages you have to modify the [SendMail] section in the installation location of the Postfix sendmail
program.
In Panda for Sendmail, Panda for Postfix and Panda for Qmail you can also edit:
Level_log: maximum number of log messages produced by the antivirus (0: the antivirus will only
display error messages).
35
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
Conf_interval: Seconds elapsed between readings of the configuration file (config.ini), by
the antivirus.
Mon_interval: Seconds elapsed between readings of the monitoring file (monitor.dat), by the
antivirus.
Lang: Language of the computer with the antivirus installed.
Prog (only in Postfix): location of the Sendmail program The antivirus filter uses it to redirect scanned
messages to the Postfix server process.
In Panda for Sendmail, the pav_milter script in the /etc/rc.d/init.d directory (in SuSE /etc/init.d)
stops and starts the antivirus service. Although this script must be executed by the root superuser, the
antivirus process functions as a normal user (panda) without special privileges. This script allows the following
options:
pav_milter start: starts the antivirus program.
pav_milter stop: stops the antivirus program.
pav_milter status: Indicates the status of the antivirus (on or off).
In Panda for Qmail, the pav_control script in the /etc/rc.d/init.d directory (in SuSE /etc/init.d)
stops and starts the antivirus service. Although this script must be executed by the root superuser, the
antivirus process functions as a normal user (panda) without special privileges. This script allows the
following options:
pav_control start: starts the antivirus program.
pav_control stop: stops the antivirus program.
pav_control status: Indicates the status of the antivirus (on or off).
In Panda for Postfix, the pav_control_po script in the /etc/rc.d/init.d directory (in SuSE
/etc/init.d) stops and starts the antivirus service. Although this script must be executed by the root
superuser, the antivirus process functions as a normal user (panda) without special privileges. This script
allows the following options:
pav_control_po start: starts the antivirus program.
pav_control_po stop: stops the antivirus program.
pav_control_po status: Indicates the status of the antivirus (on or off).
IMPORTANT:
It is not advisable to use programs such as Softlimit or Ulimit the limit memory use of Qmail processes.
4. Installation and configuration of the Web server in Panda Security for Sendmail, Panda Security for Qmail
or Panda Security for Postfix (only if using the web interface or console instead of the AdminSecure console).
The files for the web console must be in:
/opt/pandasoftware/lib/pav_milter/cgi-bin (for Panda for Sendmail)
/opt/pandasoftware/lib/pav_qmail/cgi-bin (for Panda for Qmail)
/opt/pandasoftware/lib/pav_postfix/cgi-bin (for Panda for Postfix)
36
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
The files for the web console must be in:
http://YourServer/pav_qmail/html/default.html (for Panda for Qmail) or
http://YourServer/pav_postfix/html/default.html (for Panda for Postfix, where YourServer is the name
or the IP of the Web server).
The CGI scripts should be in the
/opt/pandasoftware/lib/pav_qmail/cgi_bin/scripts (for Panda for Qmail) or
/opt/pandasoftware/lib/pav_postfix/cgi_bin/scripts (for Panda for Postfix).
Each change of Apache server, requires the modification of the configuration file (httpd.conf). After
modifying this file, you’ll have to restart the Apache server for the changes to come into effect.
For an Apache server there are several possibilities:
Automatic configuration:
a. Copy the file sendmail-apache.conf (for Panda for Sendmail),
qmail-apache.conf (for Panda for Qmail) o postfix-apache.conf (for Panda for
Postfix) from etc/pav_milter/ (for Panda for Sendmail), /etc/pav_qmail/ (for Panda
for QmailSecure) o /etc/pav_postfix/ (for Panda for Postfix) to the same place as
httpd.conf.
b. Enter the following line, in the httpd.conf file before the Aliases section:
Include conf/sendmail-apache.conf (for Panda for Sendmail).
Include conf/qmail-apache.conf (for Panda for Qmail).
Include conf/postfix-apache.conf (for Panda for Postfix).
c.
Restart the Apache server for the changes to take effect.
d. To configure authentication manually edit the file sendmail-apache.conf (for Panda for
Sendmail), qmail-apache.conf (for Panda for Qmail) or postfix-apache.conf (for
Panda for Postfix).
Manual configuration (manually modify the httpdf.conf file):
a. Location of the HTML pages:
Alias /pav_milter/botones/ "/opt/pandasoftware/lib/pav_milter/cgibin/botones/"
Alias /pav_milter/botonesingles/ "/opt/pandasoftware/lib/pav_milter/cgibin/botonesingles/"
Alias /pav_milter/html/ "/opt/pandasoftware/lib/pav_milter/cgi-bin/html/"
Alias /pav_milter/imagenessmtp/ "/opt/pandasoftware/lib/pav_milter/cgibin/imagenessmtp/"
<Directory "/opt/pandasoftware/lib/pav_milter/cgi-bin">
Options -Indexes
AllowOverride None
Order allow,deny
Allow from all
</Directory>
ScriptAlias /pav_milter/scripts/ "/opt/pandasoftware/lib/pav_milter/cgibin/scripts/"
37
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
<Directory "/opt/pandasoftware/lib/pav_milter/cgi-bin/scripts">
AllowOverride None
Options -Indexes Includes ExecCGI
AddHandler cgi-script .cgi .exe
Order allow,deny
Allow from all
</Directory>
Alias /pav_milter/download/ "/opt/pandasoftware/var/pav_milter/download/"
<Directory "/opt/pandasoftware/var/pav_milter/download/">
Options -Indexes
AllowOverride None
Order allow,deny
Allow from all
</Directory>
In the case of a qmail server, replace pav_milter with pav_qmail.
In the case of a Postfix server, replace pav_milter with pav_postfix.
b. Restriction of access to the antivirus web console:
If the administrator doesn’t use a password file, one should be created with the following
command htpassword - c directorio/users panda (users is the user name
and password file).
Modify the entry that indicates the location of the HTML files:
Alias /pav_milter/botones/ "/opt/pandasoftware/lib/pav_milter/cgibin/botones/"
Alias /pav_milter/botonesingles/
"/opt/pandasoftware/lib/pav_milter/cgi-bin/botonesingles/"
Alias /pav_milter/html/ "/opt/pandasoftware/lib/pav_milter/cgibin/html/"
Alias /pav_milter/imagenessmtp/ "/opt/pandasoftware/lib/pav_milter/cgibin/imagenessmtp/"
<Directory "/opt/pandasoftware/lib/pav_milter/cgi-bin">
Options -Indexes
AllowOverride None
Order allow,deny
Allow from all
AuthType Basic
AuthName "Restricted Directory"
AuthUserFile /%directorio%/users
Require user panda
</Directory>
In the case of a qmail server, replace pav_milter with pav_qmail.
In the case of a Postfix server, replace pav_milter with pav_postfix.
c.
Restart the Apache server for the changes to take effect.
38
INSTALLING PROTECTION MODULES INDEPENDENT FROM ADMINSECURE
5. In Panda Security for Postfix, to use the antivirus change the configuration of the Postfix server:
5.1 Specify the program responsible for message filtering. To do this, include the following line in the
/etc/postfix/master.cf file:
pav_postfix unix – n n - 5 pipe flags=R user=panda
argv=/opt/pandasoftware/bin
/pav_postfix –f ${sender} -- ${recipient}
NOTE:
The value 5 indicates the maximum number of scans that can be
run simultaneously. It is advisable not to set it at more than 7 (fast
systems), or 3 - 4 (slow systems).
5.2 Specify that SMTP mail must be filtered. To do this,
include the text marked in bold in the follwing line,
in the /etc/postfix/master.cf file:
smtp inet ...[other data]... smtpd –o
content_filter=pav_postfix:dummy
3. Installing Panda Security for Linux and Panda
Security for Linux Servers
If you have an antivirus installed, make sure that it is completely uninstalled before starting to install Panda
for Linux or Panda for Linux Servers. Problems can occur if two different security solutions are installed on the
same computer.
NOTE:
Each program installed and each distribution has its own uninstallation instructions.
Once you have downloaded the native application package you must install it through the package manager
of your installation.
.deb packages: During installation of the package, you will have to accept the license agreement.
Once installation is complete, the permanent protection will start automatically.
.rpm packages: Once the package is installed, follow these steps:
Click the Panda for Linux icon in the Start menu.
Enter the administrator password if necessary.
The end-user license agreement appears. The permanent protection will start when you accept the
agreement.
39
40
Panda helps you to use the security solutions through a range of documentation. Go
to http://www.pandasecurity.com/enterprise/support/ for further information, to resolve
any queries, get the most out of your services, find out about the latest updates, get
the latest IT security news, etc.
Services
Services
Services
Panda Security is a pioneer when it comes to treating protection against viruses and other threats as an
integrated solution. The main services available to registered clients are:
Tech Support 24 hours a day, 365 days a year.
Daily updates to keep you safe from new viruses and other threats.
SOS Virus, a solution in record time to any possible incidents involving unkown viruses and threats.
Automated malware audit service that complements your current security solution
1. Tech Support
A team of genuine experts. The Tech Support department comprises highly qualified professionals. This
guarantees that we will resolve your incident in the shortest possible time. The principal Tech Support channels
are:
Telephone Tech Support 24h, 365d. A personal response to your queries. Day and night, every day
of the year. At www.pandasecurity.com/ you will find the countries, telephone numbers and products
for which this type of support is available.
Email tech support. Simply send an email explaining your inquiry.
2. Updates
Updates are essential to enable your product to detect and eliminate the new viruses and other threats that
appear every day. The main features of the updates provided by Panda Security include:
Automatic updates. You can configure the updates to take place automatically.
A simple, centralized update system. Thanks to Panda AdminSecure, the distribution of the updates
across the entire network is a simple process that takes place almost immediately.
Rapid, incremental updates. Updates are carried out through a Signature File, a common file for all
versions and operating systems. In addition, each update only involves downloading and including the
part of the file that has changed with respect to the previous version. This implies a maximum saving of
time and resources in each update.
IMPORTANT:
Panda AdminSecure lets you administer different types of updates:
Updates. Update of the Signature File.
Upgrades. Updates to new versions of the program, including the protection and the administration tools that
make up Panda AdminSecure.
42
SERVICES
REFERENCE:
The daily updates of the Signature File (Updates) and the product updates (Upgrades) are available at:
http://www.pandasecurity.com/enterprise/downloads/clients/
3. SOS Virus
SOS Virus is a service that provides a rapid response to attacks from unknown viruses. It is the perfect complement
to the updates and the Tech Support.
The SOS Virus service is included in the Panda solution that you have bought. The main features of this service
are:
Solution in record time. Rapid response to your query.
Surefire response. Panda Security technicians will personally analyze the suspicious program or document
to confirm whether it is a virus or threat or a false alarm.
Personal response. Each case is assigned to a team of experts.
4. Audit
You can carry out an online scan of all your network thanks to the automated audit service. This service uses
the latest available technologies to ensure maximum detection capacity, minimizing resource consumption on
the computers scanned.
Information, queries and services
Home - Access the main page of Panda Security’s website (http://www.pandasecurity.com).
Documentation - Access updated product documentation and other interesting publications
(http://www.pandasecurity.com/enterprise/downloads/docs/product/).
Updates - Keep your Panda Security antivirus updated by downloading the latest improvements, new
versions of the Virus Signature File every day, etc.,
(http://www.pandasecurity.com/enterprise/downloads/clients/).
Renewals - Contact your nearest dealer or Panda Security to renew the services or to purchase new
licenses of products (http://www.pandasecurity.com/about/contact/).
Online Support Center - Constantly updated information to help you to answer any questions you
may have about infections, viruses, Panda´s products and services, etc., any time of the day or night,
all year round (http://www.pandasecurity.com/enterprise/support/).
User name/password reminder - Forgotten or lost your registered user name and password? Don’t
worry, we will send them to you immediately
(http://www.pandasecurity.com/enterprise/support/details/password/).
43
SERVICES
Online Registration - In order to use the services included with your product (Updates, Tech Support,
Renewals, SOS Virus, FAQs, etc.), you must first register as a Panda user
(http://www.pandasecurity.com/enterprise/support/register/).
Repair Utilities - Use the special tools that Panda Security offers for eliminating certain viruses that
make detrimental changes to your system
(http://www.pandasecurity.com/enterprise/downloads/repair-utilities/).
SOS Virus - Get rapid solutions to incidents involving new or unknown viruses
(http://www.pandasecurity.com/homeusers/solutions/services/).
Virus Encyclopedia - Consult information on any virus and find out how to correctly eliminate it
(http://www.pandasecurity.com/enterprise/security-info/about-malware/encyclopedia/).
Virus Map - View the virus map, which gives live graphic, interactive and statistical coverage of the
impact of viruses in diverse geographic regions (http://www.pandasecurity.com/enterprise/securityinfo/map/).
Global ThreatWatch - See today’s virus climate and find out the current threat level across the whole
world or in your country (http://www.pandasecurity.com/enterprise/security-info/gtw/).
Evaluation Software - Download a free trial version of any Panda product you want
(http://www.pandasecurity.com/enterprise/downloads/evaluation/).
Products - Find out the features and characteristics of Panda Security’s products for large companies,
small businesses and home users, and try them without any obligation
(http://www.pandasecurity.com/enterprise/solutions/).
Online store - Choose the product that best suits your needs and benefit from the advantages of
download a product via the Internet (https://shop.pandasoftware.com/).
Notes
Username:
Password:
Client number:
44
© Panda Security 2008
0408-PESGUIDE-US-03