GJK Newsletter Vol 17 - GJK Facility Services

GJK News Review
Vol. 17, June 2012
Director’s Message
2012 has proven to be an exciting year for GJK so far, becoming more involved in a number of
sensational developments and advancements in our industry.
We were thrilled to be part of the FMA’s ideaction12 last month which was held in Canberra. The
outstanding selection of conference speakers offered insightful and inspiring presentations on the
issues facing the industry, while reminding us all that any challenges we face can be overcome with
the right approach and attitude to finding solutions.
In the meantime, I am proud to advise that GJK Facility Services continues to go from strength to
strength; with a strong presence in every State and Territory throughout Australia.
We look forward to providing continued exemplary service and forging strong relationships with all of our new clients as
well as growing the remarkable members of staff that form the backbone of the GJK family.
George Stamas
Director, FAIM
“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is
not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are
not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
Mahatma Gandhi
GJK Supporting Industry
GJK greatly values its ongoing association with industry bodies and continues to be a key supporter of events that
provide valuable networking and professional development opportunities for people in the industry.
FMA Australia
GJK is proud of its continued association with FMA Australia and is delighted to play a role as a
key supporter of events. These events provide valuable networking and professional
development opportunities for all participants.
BSCAA
The Building Service Contractors Association of Australia (BSCAA) offers its members access to a
large industry knowledge library, educational material and resources, networking opportunities,
industry management standards, industrial relations, as well as with industry news specifically
focused on the building services community. It provides access to the most experienced and
qualified trainers in the industry, both nationally and internationally, together with information on the latest products,
systems and technology. GJK is delighted to be associated with such a pre-eminent employer group for the building
services industry in Australia.
www.gjkfacilityservices.com.au
Tel: 1800 635 983
During 16 – 18 May, 2012 Canberra’s National
Convention Centre hosted the principle national
event focused on the operation, management and
maintenance of Australia’s buildings, precincts and
community infrastructure.
The theme for ideaction12 focused on ideas into
action. Delegates, presenters and key industry
stakeholders were all asked to consider what these and other ideas mean for the future of facilities management and
what the industry and profession may look like in decades to come.
Facilities management is increasingly in the public spotlight as many of the facility manager’s core responsibilities are the
subject of ongoing changes to regulation, compliance and other impacting factors.
As the need grows for a well informed industry, it is essential that a facilities management professional be armed with
the best possible toolkit for understanding the most recent changes, their potential impact and how facilities
management is likely to progress.
ideaction12 provided attendees with the best possible platform to learn of the latest trends in facilities management and
how opportunities exist to demonstrate the value in real terms of the facilities management function. By providing high
level discussions, technical and strategic content, and networking opportunities this conference was designed to provide
value to all attendees. Congratulations to the FMA team – GJK was proud to be a gold sponsor at this well organised and
extremely informative event.
Industry News and Achievements
GJK features in Facility Perspectives
GJK Facility Services is proud to feature in the June 2012 issue of
Facility Perspectives. Since its launch 6 years ago, Facility
Perspectives has rapidly established itself as the 'must have'
magazine for Facility Managers right across Australia. The
enthusiastic reception of the Facility Perspectives stand at the
ideaction12 conference is a testament to the magazine's
popularity and respect amongst practitioners in facilities
management and related property industries.
The article focused on GJK’s operation and history and its recent
growth, while highlighting the company’s passion for building
sustainable relationships with clients and the community.
Industry News and Achievements
LOTS OF TICKS FOR GJK
SAI Global recently conducted an audit of GJK Facility Services; the intention of this audit was to determine
continuing compliance of our organisation’s management system; effectiveness in achieving continual improvement
and system objectives; and to review the management of any changes in the organisation.
GJK satisfied every element of the audit and as such our certification continues. This could not have been possible
without the dedication and hard work of the team!
GJK Shines at the BSCAA Australian Super Industry Excellence Awards
GJK Facility Services had cause for celebration at the annual
Building Service Contractors Association of Australia (BSCAA)
Victorian Division’s 2011 Australian Super Industry Excellence
Awards presentation.
GJK staff were the proud recipients of three awards, and five
finalist nominations on the night. “My staff continue to amaze
me with their commitment to providing the very best in service
delivery to our clients, and I am thrilled their hard work has been
acknowledged through these awards. The Excellence Awards are
about acknowledging our most important assets – our people,”
was the tribute made by GJK Director, George Stamas, for the team’s extraordinary achievement.
A highlight of the evening was the announcement that GJK
Facility Services had been bestowed the Award for Excellence in
Company Management. The award acknowledges GJK’s superior
implementation of staff training policies, OH&S sustainability
procedures, compliance, and operational procedures that have
improved company growth and performance.
GJK is proud to announce the following staff members were
awarded certificates and named finalists in the Award for
Excellence as a Supervisor/Leading Hand: Dimitrios Gasparinatos
(Department of Treasury & Finance - Brookfield Multiplex
Contract), Mario Connobio (QV) and Deepal Galabadaarachichi (Viridian). Criteria for assessment included length of
service, ability to apply intelligence to the task and adapt to
change, team building and supervisory skills.
Two other stars on the night were GJK’s Dean Horgan and Hayley
Bisevic, who were both nominated in the Individual Excellence
Award categories. Criteria for assessment included dedication to
the job, length of service, adaptability, personal presentation,
client relationships and ability to work as part of a team.
Dean Horgan received the Excellence in the Maintenance of an
Educational Facility award for his outstanding performance at
Latrobe University (Bendigo Campus), while colleague Hayley
Bisevic was named a Finalist in the Excellence in the
Maintenance of a Commercial/Retail Site section. Hayley was one of only two finalists in her category and was
awarded a certificate for her great work at the Department of Treasury & Finance site (Brookfield Multiplex
contract). GJK congratulates both Dean and Hayley on their exceptional achievements.
GJK Director, George Stamas received the Service Recognition Award for his dedication, commitment and
involvement with BSCAA.
Business Update
GJK’s commitment to delivering exceptional customer service is highlighted by our ongoing success at renewing and
expanding existing portfolios, while also successfully tendering new contracts. We are highlighting some of our
newer contracts below:
Siemens – Renewed & Expanded
GJK have been providing services to Siemens national head office in Bayswater, Victoria for in excess
of 6 years now. We were recently invited to retender for these services as well as additional sites in
New South Wales, Western Australia, South Australia and Queensland. We are pleased to have
retained the Bayswater site and expanded this contract to a National level.
UGL Services - Banking Portfolios
GJK was offered the opportunity, by UGL Services, to participate in a selective national tender for the
provision of cleaning services to National Australia Bank and Westpac Banking Corporation. GJK are
very proud to have successfully secured 2 contracts with UGL; one for the National Australia Bank
portfolio and the other for the Westpac Banking Corporation – comprising Westpac Bank, St George
Bank, Bank of Melbourne, and Bank SA.
The contract is for the provision of: cleaning services, waste management services and the supply of
washroom & other consumables to in excess of 1,000 sites comprising network sites (branches),
business banking centres, agencies, commercial properties and ATMs, located in CBD, metropolitan,
regional and rural areas in New South Wales, Australian Capital Territory, Victoria, Tasmania, South
Australia, Northern Territory and Western Australia.
Northern Melbourne Institute of TAFE (NMIT)
NMIT has been delivering vocational training since 1912 and today offers a diverse range of
innovative, hands-on TAFE (VET) and Higher Education (Degree). NMIT courses are designed and
developed with industry participation to give students the best employment outcomes.
GJK was successful in securing the cleaning services contract through an open tender. We commenced the contract
in April 2012 and are looking forward to a working in partnership with NMIT and also providing support to the
students of NMIT where ever possible. Refer to the section ‘Supporting our Community’ for further details.
Australian Institute of Management (AIM)
AIM awarded GJK the contract for the cleaning of their prestigious St Kilda based building in June
2012.
Victorian Institute of Sport
GJK recently commenced servicing the greatest institution to sport in Victoria. The VIS is justifiably
proud of its many Olympic, Paralympic and World Champions who have not only succeeded in sport
but also in life and, in so doing, have acted as positive role models for others. GJK is proud to now
form part of the VIS family.
Others include:
800 Bourke Street Melbourne
Australian Red Cross Blood Service (the new Melbourne Processing Centre)
BASF – Altona
BASF – Clayton
City of Greater Geelong (MCHC’s and Learning & Care Centre)
City of Greater Geelong (Public BBQs)
Curtin Schools (ACT)
Gold Creek Schools (ACT)
Melbourne Seafood Centre
Mt Rodgers Primary Schools (ACT)
National Health & Medical Research Council (ACT)
St Vincent de Paul Nursing Homes & Offices
Supporting Our Community
13 YEAR OLD OUTSWIMS
THE CHAMPS!
On Saturday 14 April, 2012 hundreds turned out at
Queenscliff to commemorate the life of Saxon Bird in the
Swim for Saxon ocean swim. In near perfect conditions,
young and old battled it out with each other - and with
themselves - to swim in honour of Bird, who drowned
competing at the 2010 Australian Surf Life Saving
Championships. 13-year-old, Ollie Signorini, outswam
Olympians and triathletes to win the Bondi Bluewater
Challenge. Ollie claimed the 2.1km surf swim from elite
athletes in perfect conditions.
GJK is proud to have sponsored this young athlete and
wait with anticipation to continue celebrating his successes
well into the future.
Ollie Signorini (centre) with two of his fans!
2012 NMIT STUDY GRANTS
On 4 April, 2012 the NMIT Study Grants were awarded
and GJK supported 4 students in the VET Open Category.
The winners in this category included:
Dominic O’Connor - Certificate III in Electrotechnology Electrician
Karyn Bilney - Diploma of Reflexology
Kira Camilleri - Advanced Diploma of Building Design (Architectural)
Lynda Fitzpatrick - Diploma of Ornamental Horticulture
Congratulations to all the winners!
Elias Stamas of GJK (centre) with the four recipients
COMMUNITY BUILDING & ECONOMIC PARTICIPATION –
GOVERNMENT, BUSINESS & NOT FOR PROFIT
The Victorian Department of Human Services, together with Sacred Heart Mission
and GJK Facility Services will work collectively to create a supported employment
pathway for Public Housing Tenants in the Cleaning Industry.
Sacred Heart Mission, located in St Kilda, addresses homelessness and disadvantage
by providing a range of diverse and creative services that: ensure people have access
to necessities, including housing, food and healthcare; and enable people to connect
with their community and develop support networks that sustain and nurture their
lives.
GJK is very proud to be associated with this program. Director, George Stamas
insists, “it’s not just about giving people a hand out but, more about giving people a hand up”.
IMS Update
To ensure we continue to exceed our clients’ expectations, all management, staff and sub contractors use our
Quality Management System to drive customer service delivery. Every employee understands the vital importance
of teamwork in delivering the desired result to our clients, and each plays a vital role in maintaining our focus on
quality. The IMS Department /Help Desk continues to work effectively to achieve these results. The past few months
have been challenging with the new portfolios, however the Help Desk has risen to the challenge by working closely
with Operational personnel to ensure our processes achieve positive outcomes for our clients and for GJK.
GJK
The focus of the IMS Department/Help Desk remains to provide a dynamic and responsive
environment where all external and internal customer requirements, such as Work
Orders/OFI’s/Incident Reports and Client Reports are completed accurately and on time. The
DESK
success of the Help Desk will continue to represent a significant “point of difference” with our
competitors and support GJK’s ongoing growth and success. It is planned that an upcoming crosstraining program will increase individual skill levels and increase flexibility across all portfolios.
The Integrated Management System (IMS) is currently being reviewed and upgraded. This will become an ongoing
project so as to continuously address existing and future needs. This includes development of documentation to
address systematic process gaps and a more user friendly system for document retrieval. There has also been a focus
on improving staff safety at site level with ongoing OHS audits and safety training of personnel.
Solve the Riddle Competition
For your chance to win 2 Gold Class tickets to a Village Cinema of your choice courtesy of GJK Facility Services
– enter your response via email: admin@gjkfacilityservices.com.au or phone your answer into the Admin
Department on 9418 6999.
There was a window cleaner who was cleaning a
window on the 25th floor of a skyscraper.
He suddenly slips and falls, though he is not
wearing a safety harness and there is nothing to
slow him down, yet he suffers no injuries.
How do you account for that?
Competition closes COB on Tuesday 31 July, 2012. The judge’s decision will be final.
GJK People
It is widely known that part of GJK’s success can be attributed to the honest and reliable approach we take in
delivering our services to clients. This month we meet the latest additions to our team of exceptional staff.
HEAD OFFICE
Tom Fotinos – National Operations Manager: Client Services
Tom brings to GJK over 20 years experience in cleaning services. Progressing through the ranks
Tom has gained extensive operational experience and knowledge through a hands-on approach
in service delivery and customer satisfaction.
Tom’s role is to focus on customer service and delivery of cleaning tasks by all of his operational
team ensuring a consistent customer satisfaction. His main responsibility is ensuring that the
operations team maintains performance standards and key performance indicators.
Richard Menk – IMS Manager
Richard manages the Integrated Management System (IMS) at GJK. An experienced executive in
the cleaning and facilities support services sector and is an experienced Integrated Systems
Manager covering the areas of QA, OH&S and Environmental Management. For the past
15+ years in the Manufacturing, Automotive and Recycling Services Industries. He is a qualified
Internal Auditor, experienced in Workcover and Return to Work plans for injured employees as
well as Incident Investigation and Root Cause Analysis.
Margie Beltrano – Financial Accountant
Margie joined the GJK team in February, she brings with her a wealth of knowledge and skills
which will most definitely enhance the Finance Team here at GJK through her vast experience.
Her areas of expertise include: Statutory Reporting, Corporate Recovery & Insolvency with the
Big4, Management & Finance Reporting.
Marian Teal – Tender Coordinator
Marian joined the Business Development team at GJK in May as Tender Coordinator. Her primary
responsibility is the management of the tender process; from receiving the client documents,
organising meetings, creating the response template, chasing up outstanding items, to collation
and successful delivery of the tenders within the designated timeframe.
Marian’s main strengths are; working to multiple deadlines, managing expectations, editing,
writing and design. She also has excellent attention to detail and time management skills.
Sarah Lambert – HelpDesk Coordinator
Sarah joined GJK in January this year and comes to us with a plethora of experience gained in
the industry. Her ability to understand and facilitate client needs has proven to be a beneficial
asset to the HelpDesk team.
Her bubbly personality and easy going temperament have made the GJK staff feel that she has
been a long standing and valued colleague although only a recent appointment.
GJK People Continued
ON THE FIELD
Moni Islam – Client Services Manager
Moni joined the GJK family in mid March and has been assigned the UGL Metro areas portfolio.
With a diverse background both within the industry and within the hospitality trade, Moni
adds quite a bit of flair to the CSM Team.
His dedication to facilitating clients and his attention to detail go hand in hand with the GJK
ethos of delivering exceptional client service.
Luz Roman – Client Services Manager
GJK is delighted to have Luz Roman join the team as she brings with her a diverse range of skills
and experience which enhances the day to day operations of the organisation. Luz commenced
her career in 1986 as a cleaner and supervisor at Myer and then moved on to hospitality for
approximately 7 years. Later, she became a Patient Service Assistant as a causal operator
working in most of the major hospitals across Victoria.
”What I love most about GJK is our ability to rise to a challenge. The team is very friendly – I feel like
I’ve been here for years!”
Kazi Salekin – Client Services Manager
Kazi joined GJK in January 2012 as a Client Services Manager and focuses all of our NAB, Bank of
Mebourne and Westpac clients within the CBD.
Kazi brings a fresh new approach to the role and utilises his knowledge and skills to enhance
this position. He has a Post Graduate degree in Management from Bangladesh, as well as a
Diploma of Commerce from Deakin University.
Shaun Eade – Client Services Supervisor
Shaun has been involved in the cleaning industry for over 10 years, his previous roles include:
Supervisor in the retail and commercial sectors; Manager in Major Events cleaning; and, as an
Area Manager.
When asked why he joined GJK Shaun’s response was “To better myself and for a new
challenge”.
Albert Eketone – Client Services Supervisor
Albert joined GJK in March, 2012 and is responsible for the Wyndham City Council portfolio.
Originally from New Zealand, Albert had worked for over 15 years as an Area Manager on the
Central North Island.
”What I enjoy most about GJK is the support and camaraderie I receive from the Operations &
Administrative Team!”