BRENDA L. NAZARETH

Transcription

BRENDA L. NAZARETH

BRENDA L. NAZARETH-MANZANO
Regional Director
Department of Science & Technology IX
November 27-29, 2013
Taal Vista Lodge, Tagaytay
1
Regional
Office
based in
Zamboanga City
One of 16
DOST Regional
Offices in the
country
ZAMBOANGA DEL SUR
ZAMBOANGA DEL NORTE
ZAMBOANGA SIBUGAY
ZAMBOANGA CITY
PAGADIAN CITY
DIPOLOG CITY
DAPITAN CITY
ISABELA CITY, BASILAN
3
Provincial Science &
Technology Centers
(PSTCs)
1 RSTL
20
Plantilla
items
ZAMBOANGA PENINSULA
Pop.: 3,407,353 (2010)
14,138 sq. kms.
958 islands
1
the driving force
… to lead in S&T innovation
showing the highest level of
performance excellence …
Technology
Transfer &
Commercialization
2
3
Analytical Testing
& Calibration
Services
S&T Promotion,
Information
Dissemination
& Scholarships
the limits we dared
physical
reach & coverage limits due to the
archipelagic make-up of the region
(985 islands & accessibility issues)
resource
manpower and financial gaps,
office/lab equipment & facility
limitations, the challenge &
capability disparity
norms &
conventions
the typical mindset of bureaucracy ,
traditional standards of government
operations and organizational values
we wanted
to be better
to serve better
to do more
to try to make a difference
to be more than what we were
2012
2003
we broke the
perception mold
of a typical
government
agency ....
and emerged a mirror of government
service & professionalism
the transformation of
2005
2008
2011
2012
Regional Standards
& Testing Lab (RSTL)
gets ISO/IEC 17025
accreditation for
Chemical &
Microbiological
Testing
Quality
Management
System (QMS)
gets
ISO 9001:2000
Certification
Regional
Metrology
Lab gets
ISO 17025
accreditation
for Mass
Calibration
Philippine Quality
Award (PQA)
Level 1
2010
2008
RSTL
reaccreditation
for ISO 17025
QMS
transitioned to
ISO 9001:2008
RSTL
reaccreditation
for ISO 17025
Commitment
to Quality
Management
Highest national
recognition for
organizational
performance
the transformation of
Evangelization &
commercialization
of technology
through the Small
Enterprise
Technology
Upgrading
Program (SETUP)
=
an MSME and
employment surge
in the region
In-house IT
systems
reshaping
operations
=
a time-efficient
borderless
service
organization
the
high
result
ratio
IMPACT
the milestones
to excellence
– the ISO
certifications &
the 2012 PQA –
translated
better
quality
service
greater
customer
satisfaction
worldclass
standards
the
IMPACT
customer
satisfaction
index
the milestones
to excellence
– the ISO
certifications &
the 2012 PQA –
translated
annual
laboratory
earnings
functional
objective
accomplishment
the
IMPACT
lab clients
a year
(expanded base)
the milestones
to excellence
– the ISO
certifications &
the 2012 PQA –
translated
firms aided
with testing &
analyses
assurance of
quality work &
results
the
IMPACT
The National RSTL Rationalized
Upgrading Project
4-year nationwide
project led to
upgraded services,
competence, &
performance of 14
DOST laboratories
nationwide – with a
P155.5-million outlay.
All 14 labs
now with
expanded
range of
services
average lab
income up by
25%
(P29.6-M from
2007-2009)
capability
-aided
citizenry
the
IMPACT
the advocacy and
commercialization
of technology via
– the Small
Enterprise
Technology
Upgrading
Program (SETUP) –
translated
energized
countryside
economy
higher
productivity &
more jobs
new
ventures
and
products
the
IMPACT
the advocacy and
commercialization
of technology via
– the Small
Enterprise
Technology
Upgrading
Program (SETUP) –
translated
project
success rate
(70% in 2008)
jobs
generated/
sustained
project
failures in
2010-2011
improvement
in firm
productivity
the
IMPACT
the advocacy and
commercialization
of technology via
– the Small
Enterprise
Technology
Upgrading
Program (SETUP) –
translated
newly
packaged &
labeled
products
MSMEs
assisted
techno-trained
persons (385
trainings)
the
IMPACT
in-house IT solutions
• Document Tracking
System
• Procurement
Database System
• Project Information
Database System
for high efficiency
and transactionfriendly operations
translated
increase in
document
management
efficiency
re-encoding
error reduction
in procurement
management
savings in
office
expenditures
for ink and
paper
the
IMPACT
in-house IT solutions
• Document Tracking
System
• Procurement
Database System
• Project Information
Database System
for high efficiency
and transactionfriendly operations
translated
document
transaction
turnaround time
reduced; cost,
time, energysaving benefits
realized
Almost
paperless mgmt.
of routed
documents
adopted by other
offices, including
DOST regional
offices
Procurement
management
efficiency
enabled QMS
& ISO
compliance
yes, we dared our limits …
and in doing so, made
mistakes
which we learned from …
and whose insights we’d
like to share …
01
Leadership withers
on the vine without
a good staff.
invest in
your staff.
02
Before anyone,
sell the vision to
your staff.
03
Ownership is
the greatest
motivator.
04
Never ask of them
what you yourself
are not prepared
to deliver.
don’t get
trapped
by success.
05
There is always
something new
to be learned.
06
Embrace the
challenge that
comes after one
is hurdled.
07
Never stop
getting better.
It is exciting.
08
The right partner is
half the battle won.
09
Only promise
what you can
deliver.
10
sway the
odds over
to your
side.
Really listen to
feedback, even
if it hurts.
11
Believe in
everyone’s
inherent tendency
to do good.
12
Define persistence
as “a long, long
time.”
13
The “big
picture” helps
vision focus.
14
long-term
trust vs.
short-term
wins
Try for the
jackpot, not the
consolation
prizes.
15
Balance “work
business” with
“show business”.
From a
mission
comes
will &
strength.
In 2008-2009,
some
welcome
insights from
an unwelcome
source …
When in
doubt, ask
“DOES IT
MATTER?”
Time runs
out. So
much to do.
PRIORITIZE.
when the “Big
C” crashes
the party ….
the
journey
continues
today …
for me
and
my
team
because...
Muchisimas gracias!

BRENDA L. NAZARETH

Transcription

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