Dateline: NH

Driving New Hampshire Forward
June 2016
Volume 39, Issue #6
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Obama Administration Tightens Overtime Exemption, p. 3
Addiction Is a Costly Business Problem, p. 4
NHADA Family Convention, June 26-28! p. 6
2016 Leadership & Management Summit Review, p. 7
Workforce Development Courses Offered, p. 16
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
2015-2016 NHADA OFFICERS
Chairman
Bill Gurney
Vice Chairman
Larry Foss
Treasurer
Ken Plante
Secretary
Roger Groux
President
Peter J. McNamara
2015-2016 NHADA DIRECTORS
Chris Weiss, Immediate Past Chairman
Jake Aleksa, Independent Used Car
Marc Bourgeois, Franchised/Independent, At-Large
Miles Cook, Franchised, At-Large
Chelsey Gaudet, Franchised
Don Goulet, Independent/Repair/Service, At-Large
David Hammer, Franchised, At-Large
Paul Holloway, Honorary
Mike Kopp, Franchised/Independent
John “Jack” McDevitt Jr., Heavy Duty Trucks
Doug Miles, Franchised, At-Large
George Mullin, Motorcycles
NADA DIRECTOR
Dennis Gaudet
***
This publication is designed to provide accurate and
authoritative information in regard to the subject
matters covered. In publishing this newsletter, neither
the authors nor the publisher are engaged in rendering
legal, accounting, or other professional services. If legal
advice or other expert assistance is required, the services
of a competent professional should be sought.
Advertisements appearing in
Dateline: NH do not indicate
a specific endorsement by NHADA
of the products or services unless
the NHADA endorsement symbol
appears with the advertisement.
NHADA
ENDORSED
Published monthly except in July in Bow, New
Hampshire, by the New Hampshire Automobile Dealers
Association. Mailing address: P. O. Box 2337, Concord,
NH 03302-2337, 603-224-2369/800-852-3372.
Publisher
Editorial Director
Managing Editor
Design and Layout
Advertising Coordinator
Photographer
STAFF
Bill Gurney
Peter J. McNamara
Nathaniel Stout
Lisa Lavoie
Michael Rosenblum
ADVERTISING RATES
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nhada.com | nhadastore.com
page 2
P
L
A
T
I
N
U
M
Forms & Specialty
Items For:
Body Shop
Parts
Safety
Patriotic
Sales
Ron McDaniel
NHAD Services, Inc. - Products
For more information, please visit nhadastore.com
or contact Ron McDaniel at the association office at
800-852-3372 or rmcdaniel@nhada.com.
NHADA Association Partner
Inside This Issue
Advocacy
Motor Vehicle Political Action Committee Contributors..................................8
Compliance
Obama Administration Tightens Overtime Exemption ...................................3
Make Life Easier, Reduce Title Errors.............................................................15
Education
Workforce Development College Courses......................................................16
Automotive Technology Scholarships Available...............................................17
Events
NHADA Family Convention Coming June 26-28...........................................6
2016 Leadership and Management Summit.....................................................7
Spring Energy Seminar...................................................................................16
Features
Addiction Is a Costly Business Problem............................................................4
Thank You for Your Service to NHADA.........................................................17
Legislature
2016 Legislative Session Wraps Up...................................................................5
Monthly Statistics....................................................................................... 18
Powersports
It’s Motorcycle Season, So Think Safety — You Too Dealerships....................13
Workers’ Compensation
Do You Need to Complete a Workers’ Compensation Self Audit?....................9
Cover: The NHADA hosted a very successful Leadership & Management Summit Monday, May 16, at
the Radisson Hotel Manchester, with hundreds turning out for seminars and tours of the exposition of
association partners. Visit http://bit.ly/1TihmRK for more information.Photo and cover design by Chandler Ives.
June 2016
a publication of the New Hampshire Automobile Dealers Association
Dateline: NH
Obama Administration Tightens Overtime Exemption for
White Collar Dealership Employees
A
new U.S. Department of Labor rule
requires that by December 1, 2016
dealership “executive,” “administrative” or
“professional” (EAP) employees primarily
compensated by salary must earn at least
$913 per week (now $455) or $47,476
per year (now $23,660) to be exempt
from overtime. It will also increase the
“highly compensated employee” salary
threshold to $134,004 per year (now
$100,000). The new “white collar”
overtime rule does not change the duties
tests for these employees.
The new rule will allow up to 10
percent of the salary threshold for EAP
employees to be met by nondiscretionary
bonuses, incentive pay or commissions
if paid at least quarterly. This contrasts
with the existing requirement that the
thresholds be met only with salary. So
long as “highly compensated employees”
receive at least $913 per pay period on
a salary or fee basis, they may be paid
on discretionary bonuses and incentives
(including commissions) toward their
annual compensation threshold. The
rule also establishes a highly controversial
process by which thresholds adjust
automatically every three years, starting
in 2020. Like other aspects of the rule,
the automatic adjustment mandate likely
will be challenged in court.
Na t i o n a l Au t o m o b i l e De a l e r s
Association’s (NADA) FAQ on the new
white collar rule provides an overview of
how it will impact dealerships and their
employees. NADA’s Dealer Guide to the
Fair Labor Standards and Equal Pay Acts,
which describes how dealership employees
generally qualify for the “white collar”
overtime exemptions, will be revised
to reflect the new mandates before the
December 1 effective date. The guide details
how dealership employees generally qualify
for the “white collar” overtime exemptions.
For more information, contact NADA
Regulatory Affairs at regulatoryaffairs@
nada.org or 703­‑821‑7040.
- Wes Lutz, Chairman,
NADA Regulatory Affairs Committee
June 2016
Online Store Special
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or call 800-852-3372
“Buy From Yourself!”
June 2016
page 3
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Addiction Is a Costly Business Problem
by Melissa Crews, Hope for NH Recovery Founder
Addiction hurts the bottom line in
many ways:
•Addiction costs U.S. employers $260
billion each year in lost productivity.
•On average, untreated addiction
in the workplace costs employers
$1,700 per employee, per year.
•Addiction problems cost businesses
500 million workdays annually.
•People with an alcohol problem use
twice as much sick leave and are five
times more likely to file workers’
compensation claims.
•Health care costs for employees who
have addiction problems are twice
those for other employees.
•Individuals with addiction problems are
far more likely to have worked for three
or more employers in the previous year.
page 4
•Turnover costs range from 50
to 200 percent of the replaced
employee’s monthly salary for
recruitment, lost productivity,
and training replacement staff.
•Turnover brings additional
potential costs of department
productivity loss, morale
degradation, staff concerns for
their own roles, and loss of their
engagement within the company.
•Addiction among employees is a
brand and marketing risk. Addiction is the Silent Disease
In Every Workplace
•About 10 percent of adults suffer
from addiction, with an estimated
three to four family members also
directly affected.
•But too many stay sick. About 90
percent of those who need treatment
won’t get help in a given year, and
75 percent will never get help over a
lifetime.
Why are people silent?
•Shame and embarrassment: three out
of five won’t get help due to stigma.
•Fear of consequences at work, such
as loss of benefits or their job.
Hope for NH – continued on page 16
June 2016
a publication of the New Hampshire Automobile Dealers Association
Dateline: NH
2016 Legislative Session Wraps Up
Daniel Bennett, Vice President of Government Relations
B
y the time you read this the NH
General Court 2016 legislative
session will have wrapped up. Many
legislators and politicos will have already
forgotten what happened and will be
focused on the September primaries and
the November general election.
From NHADA’s perspective, the
2016 session was both productive and
successful.
The session started off with over 900
bills; we had around 120 on our watch
list.
Yet another attempt to repeal or modify
the annual vehicle safety and emissions
testing program was defeated, as NHADA
had worked for along with a coalition
including the NH Department of Safety
and the NH Department of Environmental
June 2016
NHADA supported, codifies
Services, to name a few. The shorta NH Insurance Department
sighted bill aimed to exempt the
bulletin, in effect since 1999,
first two model years of a vehicle’s
impacting the use and disclosure
life from safety and emissions
of aftermarket exterior parts in
inspections. That time frame
the vehicle repair process. The
could easily have been extended
bill, appearing to codify what
Dan Bennett
to four model-years. This bill
should be status quo, will protect
would likely have cost consumers the ability the consumer in the vehicle repair process.
to receive warranteed repairs. It would have It takes effect January 1, 2017.
put us at odds with the Environmental
We successfully modified a few
Protection Agency and abrogated the state’s workers’ compensation bills that would
Clean Air Act obligations.
have negatively impacted the NHADA
NHADA worked diligently on a Workers’ Compensation Trust (WCT).​
bill sponsored by Senator Nancy Stiles These bills ranged from proposed direct
(R-Hampton), which affected the collision deposit for workers’ compensation wages to
repair industry. Although not initiated legislation on how workers’ compensation
by NHADA, the bill as filed would relates to the Family Medical Leave Act
have affected many of our body shop (FMLA). Along with these bills, there
Legislature – continued on page 14
members. The final version, which
page 5
NH
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
NHADA Family Convention
June 26-28, 2016
Red Jacket Mountain View Resort
North Conway
The NHADA Family Convention will be held at the Red Jacket Mountain View Resort in North Conway on June 26-28. We
have an agenda to make everyone happy — adults, teens, kids; people who want to be active, and those who want to be laid back.
NHADA registration is subject to availability. Register online at nhada.com/Convention or download the Convention registration form.
Room reservations are not included in the NHADA registration. To make your Red Jacket Mountain View Resort room
reservation, please call the resort directly at 800-672-0500. Attendees must reference group code: 243065 — and identify yourself
as a member of NHADA. The room block guarantee ended on May 26; the Red Jacket will do their best to accommodate you.
If you have any questions, contact Jean Conlon at jconlon@nhada.com or 800-852-3372.
The NHADA registration includes:
• Bob Marley Comedy Show on Sunday night (sponsored by Albin, Randall & Bennett);
• Hawaiian Dancers & Drummers on Monday night; (sponsored by American Financial Automotive Services, Inc.);
• Waterpark Admission;
• Mini-Spa (limited spots, subject to availability);
• Wine Tasting on Sunday (sponsored by Zurich, along with the Welcome Wagon & Leis’ purchase);
• Sunday Evening Reception (sponsored by Dealertrack);
• Sunday Sit-down Tasting Menu Dinner;
• Monday Breakfast;
• Monday Buffet Lunch;
• Tuesday Breakfast;
• Monday Family Luau Reception & Dinner;
• Ice Cream Smörgåsbord;
• Learn to Curl;
• Kids’ Club;
• Sunday Evening Kids’ Entertainment; and
• Annual Meeting on Tuesday (sponsored by Northeast Delta Dental);
• Awards & cash prizes.
We will also have group discounts for those wishing to take advantage of North Conway offerings, including
Storyland and Cranmore.
The Golf Tournament is not included in the NHADA registration, and Northeast Delta Dental is the Prime Sponsor.
page 2016
April
6
Junepage
20161
2016
Leadership & Management Summit
Partner Expo a Big Success
With 50 vendor booths, the Partner Expo was well received by members.
John Lambert of Lambert Auto Sales, pictured below with Office Manager Hannah Rheaume
and Mark Farmer of Competitive Energy Services, an endorsed company, said it best:
Photos by: Michael Rosenblum, Design by: Chandler Ives
Thank you for organizing
a great event today,
the NHADA Leadership & Management Summit and Partner
Expo. My office manager and I had a very productive and
informative day. We met face to face with several of our
current vendors and found services that they provide that we
did not know they had and found new ones with whom we
will also soon be doing business. The speakers you invited
were also very informative and will help improve business
operations. Not only will we save money and increase profits
with the connections we made, we also won some
great door prizes. Looking forward for the next one.
- John Lambert, Lambert Auto Sales
Twelve Breakout Sessions All Received High Marks
Thank you to the following presenters who helped make this Summit possible:
• Jim Kimberly, Sapphire Consulting, LLC;
• Gerri King, Ph.D. , Human Dynamics Associates, Inc. (pictured at right);
• David Lee, HumanNature@Work;
• Margaret “Peg” O’Brien, Devine Millimet;
• Jennifer Shea Moeckel, Cook, Little, Rosenblatt & Manson, p.l.l.c.; and
• Patricia Colararossi & Edward Mota of the US Department of Labor
Some
Something for Everyone
Members came away with good information
on leadership and management skills,
along with employment law knowledge.
They also met with vendors and learned what
they have to offer. Some even came away
with door prizes and raffle prizes. Members
and partners had a chance to renew
acquaintances and make new ones. In the
end, everyone came away a winner.
A Great Day and a Bright Future
The agenda for the Leadership & Management Summit came as a result of input from NHADA members expressing a strong desire for management
training. The sessions offered were on topics that all members can relate to — coaching, leadership, communications, teamwork, conflict resolution,
personality styles, employment law, and more. All the presenters received high marks, and NHADA staff, our education foundation directors, and a
subcommittee of members will put together a program for future training at the Daniel B. McLeod Center, NHADA’s headquarters!
Dateline:
Dateline: NH
NH
a publication of the New Hampshire Automobile Dealers Association
a publication of the New Hampshire Automobile Dealers Association
Motor Vehicle Political Action Committee (MVPAC) Contributors
MVPAC, your state political action committee, is an essential part of NHADA’s legislative program.
To participate in this year’s fund drive, visitnhada.com/MVPAC and click the “Donate to MVPAC” button.
Thank You!
Paul J. Gaudet Sr.
Larry Foss
Roger Groux
Marshall Jespersen
Frank Brady
Rich Lovering
Marc Bourgeois
Jennifer Fecteau
John Berry
Ed Reilly
Dave Yanofsky
Mount Washington: $2,500 - $5,000
Anthony DiLorenzo
John Sawyer
David Rosenberg
Dan Quirk
Victoria Marcinkevich
AutoServ Dealerships
Foss Motors
Honda Barn
International Cars Ltd
Port City Chrysler Dodge
Lake Winnipesaukee: $1,500 – $2,499
Lovering Volvo/Lovering Mitsubishi
MB Tractor and Equipment
Port City Nissan
Bonneville & Son
Ed Reilly Subaru
Exeter Subaru
Mighty Merrimack: $1,000 - $1,499
Bill Fenton
Roy Hurlbert
Jack Tulley
Star Island: $500 – $749
Jake Aleksa
Paul Prunier
David Hammer
Chris Weiss
Ron Currier
Jim Whalley
Mike Korpi
Michael Kopp
Aleksa Auto, Inc.
Chuck’s Auto Repair
Contemporary Chrysler Dodge Jeep Ram
Crest Auto World
Ron Currier’s Hilltop Chevrolet
HK Powersports
Keene Chrysler, Inc.
North Country Ford
Allen Lindquist
Sonny DiPrizio
Ted Frost
Gary Blake
Kevin Donovan
Dennis Roberts
Dick Nault
Bow Auto Parts
DiPrizio GMC Trucks
Frost Farm Service
Gary Blake Motorcars
Granite Ford, LLC
Hillsboro CDJR/Hillsboro Ford
Nault’s Windham Honda Kawasaki
Lisa Nast
Dave Dupont
Don Goulet
Jim Powers
Ken Plante
Miles Cook
Bob Rountree
Bob Segal
Al Contois
George Mullin
Doug Miles
Mike Wentworth
Nor’easter: $300 – $499
Dave Chaput
Bill Fletcher
Dick Poulin
Scott Reed
Richard Wunderlich
Matt Marrazzo
Also Supporting MVPAC: up to $299
Dalton Mountain Motor Sports
Dupont’s Service Center
Dyna Tune, Inc.
This list has been updated, as of May 20, 2016
Bill Gurney
Dick Horan
Greg Grant
Key Auto Group
Portsmouth Ford
Prime Motor Group
Quirk Auto Dealers
Team Auto Group
Sunnyside Acura
Tri-City Chrysler Dodge Jeep Ram/
Tri-City Subaru
Fenton Family Dealerships
Hurlbert Toyota Scion
Tulley Buick-GMC-BMW-Mazda
Rochester Motorsports
Rountree Ford Lincoln
Sanel Auto Parts
Seacoast Harley-Davidson, Inc.
Souhegan Valley Motorsports
Seacoast Volkswagen
Wentworth Motor Company
Pine Motor Parts
Pinnacleview Equipment Inc.
Poulin Chrysler Dodge Jeep Ram
Reed Truck Services
Salem 66 Auto Sales
Townline Equipment Sales
Gurney’s Automotive Repair
Precision Imports, Inc.
State Motors
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Do You Need to Complete a
Workers’ Compensation Self Audit?
Peter Sheffer, Workers’ Compensation Trust Director
W
orkers’ Compensation Trust
(WCT) members soon will receive
self-audit forms and an information sheet.
The completed self-audits are due back
July 20, 2016. This is the time members
should take advantage and modify their
payroll information.
Your data will be used to revise
members’ payroll information, which
allows the WCT to more accurately
calculate members’ premiums beginning
in September through to the time that the
actual audit results are received in the first
quarter of 2017.
If a member’s payroll has changed
due to new hires or layoffs, they should
complete the self-audit to ensure payroll
information used to calculate the premium
is accurate. Keeping payroll
misclassified as independent
information up-to-date reduces
contractors. Most frequently,
the chance that additional
swap drivers are classified as
premium will be due at the time
independent contractors when
of the actual audit or, conversely,
they are actually employees.
prevents over-payment. Since
The NH workers’ compensation
2011, all over-payments are
statute, RSA 281-A:2.VI (b)
Peter Sheffer
applied to future premiums
(1), states: “any person… who
rather than returned to members.
performs services for pay for an employer,
The self-audit also allows members to is presumed to be an employee. This
ensure that their employees are classified presumption may be rebutted by proof
properly. The auditors who perform that an individual meets all of the
the actual audit are trained to identify following criteria:
misclassifications. Misclassifications are (A) The person possesses or has applied
another way to skew premiums, resulting for a federal employer identification
in overpayments or underpayments. number or social security number, or in
Included with the self-audit reports are the alternative, has agreed in writing to
guidelines to assist members with proper carry out the responsibilities imposed on
Self Audit – continued on page 11
classifications. Employees are occasionally
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䘀䰀伀伀刀倀䰀䄀一
April 2016
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愀甀琀漀甀猀攀⸀挀漀洀
page 9
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
www.nhadastore.com
page 10
June 2016
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Self Audit – continued from page 9
employers under this chapter.
(B) The person has control and
discretion over the means and manner of
performance of the work, in that the result
of the work, rather than the means or
manner by which the work is performed,
is the primary element bargained for by
the employer.
(C) The person has control over the
time when the work is performed,
and the time of performance is not
dictated by the employer. However, this
shall not prohibit the employer from
reaching an agreement with the person
as to completion schedule, range of work
hours, and maximum number of work
hours to be provided by the person, and in
the case of entertainment, the time such
entertainment is to be presented.
B R O N Z E
(D) The person hires and pays the If the individual does not meet all of
person’s assistants, if any, and to the these criteria, they will be considered an
extent such ssistants
employee and must
are employees,
be classified in the
Keeping
payroll
information
supervises the details
appropriate payroll
up-to-date reduces the
of the assistants’
class. Please note
chance
that
additional
work.
that paying someone
premium will be due...
(E) The person holds
through a 1099 does
him or herself out
not necessarily make
to be in business for him or herself or is him or her an independent contractor.
registered with the state as a business and
The NHADA WCT is happy to review
the person has continuing or recurring revised payroll information at any time,
business liabilities or obligations.
but members should review their payroll
(F) The person is responsible for every June and complete the self audit
satisfactory completion of work and if there has been a change. If you have
may be held contractually responsible for any questions pertaining to self-audits,
failure to complete the work.
actual audits or premiums, please contact
(G) The person is not required to work Marianne Gourgiotis at 800‑852‑3372 or
exclusively for the employer.
mgourgiotis@nhada.com.
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IN TRADE
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Instant quotes while your customer is in the showroom.
We’re check writers for all powersports vehicles.
No need to deliver; we’ll pick it up.
All makes, models, years, and conditions considered.
For a quote, please call Nate at (603) 491-1939
or email nsanel@nationalpowersports.net
Richard DeFreitas
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For more information,
please contact Richard DeFreitas
at 857-205-2780.
NHADA Association Partner
June 2016
319 Commerce Way
Pembroke, NH 03275
page 11
Dateline: NH
page 12
a publication of the New Hampshire Automobile Dealers Association
June 2016
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
It’s Motorcycle Season, So Think Safety —
You Too Motorcycle Dealerships
Brian Duplessis, Loss Prevention Coordinator & Daniel Bennett, Vice President of Government Relations
M
a y w a s Mo t o rc yc l e Sa f e t y
Awareness Month and June is
Motorcycle Inspection Month in NH.
That means the riding season is here. We
in NH love our motorcycles. Our state
is one of the top in the nation when it
comes to motorcycles owned per capita.
With that in mind, NHADA Loss
Prevention wanted to take the opportunity
to discuss safety concerns and best
practices for motorcycle dealerships. As
with most risk management activities for
shop owners and managers, safety starts
at the time of hire.
Incorporating NHADA’s Strategic
Hiring Guidelines will help you hire the
correct person for the job. Employers
should insist upon candidates with: a
motorcycle license, clean driving record
and a negative pre-placement drug test.
A motorcycle safety course or refresher is
also an excellent component to new hire
orientation.
T h e g re a t e s t h a z a rd f a c e d by
motorcycle dealership employees are the
road test and test drive. Roadways are
becoming increasingly more dangerous
due to growing traffic volume and a
distracted-driving problem reaching
epidemic proportions. Motorcycle
operators have substantial disadvantages
in that they can be hard for drivers to see,
and they have no protection from a crash.
We suggest you learn about the
Motorcycle Safety Foundation (MSF), a
not-for-profit organization sponsored by
BMW, BRP, Ducati, Harley-Davidson,
Honda, Kawasaki, KTM, Piaggio, Polaris
Motorcycles, Suzuki, Triumph and
Yamaha. For safety information or
to enroll in the RiderCourse nearest
you, visit http://www.msf-usa.org or call
800‑446‑9227.
The NH Division of Motor Vehicles
(DMV) offers a variety of motorcycle
rider education courses from beginner
to advanced, to returning riders. These
popular classes are held in various
locations statewide for an affordable price.
Information can be found at: http://1.usa.
gov/1VeXZOq.
The foundation is an excellent safety
resource with “quick tips” providing best
safety practices, checklists and more.
“Motorcyclists should pretend they are
invisible to car drivers,” said Ken Glaser,
MSF’s director of special projects.
“If you assume others on the road can’t
see you on a motorcycle, you will tend to
ride in a hyper-aware mindset and notice
much more detail of your surroundings.
“Pretending you cannot be seen by
others will help you take the initiative to
ride more responsibly and defensively,”
he said.
Other safety tips include:
•Always wear brightly colored helmets, jackets and other apparel and
easy-to-see riding gear that stands
out.
Motorcycle Season – continued on page 14
B R O N Z E
Where Easy Adds Up.
TM
Dave Pasternak
“Indirect lender / retail
financing”
For more information,
please contact
Dave Pasternak
at 603-429-4700.
NHADA
ENDORSED
June 2016
NHADA ASSOCIATION PARTNER
page 13
Dateline: NH
Motorcycle Season – continued from page 13
•Always use the headlight.
•Take an approved rider training
course to learn how to maneuver
the motorcycle in emergencies.
Information on rider training courses
can be obtained from local dealers
and from the DMV.
•Wear “all the gear, all the time,” even
on those warm summer days.
•Have a pre-determined road test and
test drive route that leads away from
dangerous, heavily travelled routes
and intersections.
•Be cautious when operating a motorcycle with new tires, which can be
slick. Also never apply ArmorAll or
other tire shine products to motorcycle tires.
•Motorcycle dealers should prohibit
B R O N Z E
“伀挀挀甀p愀琀椀漀渀 h攀愀l琀h
挀愀爀攀 - phy猀椀挀愀l 琀h攀爀愀py”
Eileen Bernard
For more information, please
contact Eileen Bernard
at either 603-540-7584 or
ebernard@nhoccupationalhealth.com
NHADA ASSOCIATION PARTNER
page 14
a publication of the New Hampshire Automobile Dealers Association
employees from operating a motorcycle with a passenger because it
does make riding a motorcycle more
difficult.
•Lastly, on road safety, a clearly communicated zero tolerance policy for
any type of horseplay or aggressive
riding is imperative. Many serious
injuries result from operators doing
things they shouldn’t.
In addition to road safety issues, injuries
can result from the servicing and handling
of motorcycles, which are heavy and
awkward to move around and can cause
sprain- and strain-type injuries when
employees are incautious. Technicians
should use great care when lifting bikes
with a lifting device or forklift. Any
employee who operates a forklift is
required by OSHA to be trained and
authorized.
Care and proper Personal Protective
Equipment (PPE) needs to be used when
handling and charging batteries and
working on fuel system components to
help technicians avoid chemical burns
and the potential for fire.
Check out the other checklists and
safety tips at the Motorcycle Safety
Foundation, msf-usa.org . or the NH
Motorcyclists Rights Organization
nhmro.org.
Contact NHADA Loss Prevention
for help with training, PPE, and other
safety resources. We can be reached at
bduplessis@nhada.com, or dbennett@
nhada.com or you can call either one of
us at 800‑852‑3372.
Legislature – continued from page 5
were a few carryovers from the 2015
session; one establishes a committee to
discuss workers’ compensation soft tissue
injuries and one would change the statute
of limitation requirements for indemnity
payments. As of this writing — the last
week of the session — these bills were still
awaiting final recommendations.
We advocated for, and helped get
passed, an incentive program for trail
club membership registrations affecting
ATV users similar to those for current
snowmobilers. It is now up to the NH
Off-Highway Vehicle Association to get
the infrastructure in place for a successful
program. NHADA successfully asked to
have the start of the program extended to
January 2018.
We successfully lobbied against
repeal or modification of several bills
on distracted driving and the handsfree law. Allowing this law to remain
in place, as is, for another year helps
to ensure operator awareness of the
law and provides enhanced data on the
effectiveness of the hands-free law.
This session included two vehicle titlerelated bills, which NHADA opposed.
One bill would have changed the law
requiring only those vehicles 15 years or
newer to have titles. This would cause NH
to revert to the old way of doing things.
We also helped defeat a bill to eliminate
the NH Div. Motor Vehicles’ title bureau.
NHADA defended the title bureau, citing
the need for vehicle titles to protect both
lenders and consumers.
We thank all of you for answering
our call when we ask for your assistance
in our grassroots efforts, be it through
phone calls or emails to your legislator
or by attending a hearing and possibly
testifying; thanks to those brave folks who
were willing to do that.
With questions on the bills I’ve
mentioned, or any other legislative action,
contact me at dbennett@nhada.com or
call me at 800‑852‑3372.
June 2016
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Make Life Easier, Reduce Title Errors
Here is another friendly reminder from our good friends and
partners at the NH Division of Motor Vehicles (DMV) title
bureau: Reducing common title paperwork errors can make
life a lot easier! This goes for your dealership, the town clerk or
registration agent, and the DMV title bureau.
Recently a new issue joined our list of common mistakes and
missing information the DMV encounters when processing
titles. For a smooth title processing system, please ensure that all of
your staff members who handle title paperwork look out for accuracy
on these items:
•Misaligned forms: registration agents and the title bureau
staff are seeing an increase in misaligned forms. These forms can be
hard to read and at times obscure
necessary information.
As well staff should watch for these
omissions:
•Gross vehicle weight,
•Prior title numbers and state,
•Model name of vehicle,
•Number of axles on the vehicle,
•Number of cylinders, and
•Driver’s license number.
Please do not keep the owner’s original registration as it is needed
for the transfer of plates.
Give the customer the original town clerk’s copy and the
owners’ copy of the title application.
Title Errors – continued on page 18
it’s not just business,
it’s personal
B R O N Z E
When it’s time to sell your dealership
or acquire a new one, you need a
market-wise representative with a
record of results and a reputation for
“Capture market.
Drive customers.
Grow Opportunities.”
excellence who will take your personal
goals to heart and guide you safely
through the entire process.
• CUDL - Spotlight Your Inventory
• CUDL - 2014, Funded 34,900 loans in NH,
$700+ million
• CUDL - Spotlight Ads, reach 4+ million
New England members
• CUDL - Pre-Approved buyers
• CUDL - DMS Integration / Low cost GAP
For more information contact
Maxine Cacciotti at
603-321-9303 or at
maxine.cacciotti@cudirect.com
NHADA ASSOCIATION PARTNER
June 2016
DEALERSHIP SALES | ACQUISITIONS | EVALUATIONS
603-658-0004 | WWW.NANCYPHILLIPS.COM | AUTO@NANCYPHILLIPS.COM
page 15
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Spring Energy Seminar
NHADA-endorsed Competitive Energy
Services (CES) invites you to attend
their spring energy seminar, which will
be held at the University of Southern
Maine’s Portland campus on Friday,
June 10, 2016 from 8:30 a.m. to noon.
University of Southern Maine,
314 Forest Avenue,
Glickman Family Library, 7th Floor
Portland, ME
This is your chance to connect with CES
energy advisors and have your questions
answered about market conditions,
efficiency strategies, changing legislation
and regulations, sustainable trends, and
all things energy. Register now for free
at http://conta.cc/1qx5C5H.
B R O N Z E
Workforce Development College Courses
NHADA is once again applying for a job successful completion of the courses.
training grant from the NH Department
We will soon be sending out registration
of Resources & Economic Development forms. In the meantime, check with your
(NH DRED).
employees to see who might be good
Under this grant, NHADA members candidates for you to “grow your own
have a unique opportunity
techs.”
to provide automotive
To d i s c u s s c o u r s e
Owners
technology courses
requirements at
and Service
to their existing
M a n c h e s t e r
employees. Employees
Managers, Act Now Community College,
will receive college
All classes begin the week p l e a s e c o n t a c t
credits, and NHADA
Marc Bellerose
of August 29, 2016.
members will be
at mbellerose@
Do
not
delay.
Limited
reimbursed half of
c c s n h . e d u . Fo r
spaces are available — information about
the tuition upon
successful completion
the course at Lakes
first-come,
of the courses by their
Region
Community
first-served.
employees.
College, contact instructors
We are revving our engines
Michael Parker (mparker@
now and giving you a heads up on the ccsnh.edu) or Jamie Decato (jdecato@
courses to be offered. Under the grant, ccsnh.edu) with questions.
half is reimbursed to the company upon
Hope for NH – continued from page 4
•Lack of information — many don’t
know how to get help or where to go
for support.
Jason Bayco
Robert Hunter
Brad Heim
“F&I Training and
Reinsurance Specialists”
For more information, please contact
Jason Bayko, Brad Heim, or Robert
Hunter at 508-624-4344
or visit www.firesources.com
NHADA ASSOCIATION PARTNER
page 16
Invest in the Workplace Initiative
With Hope For NH Recovery
About 70 percent of addiction sufferers
are employed. Employers can play a
major role in solving a community’s
drug and alcohol challenges and thereby
fostering a healthier workforce, improved
productivity and work quality, reduced
health care costs and increased profits.
Let us help you make your business a
Recovery Friendly Workplace!
Please contact the development department at HOPE for NH Recovery,
603‑935‑7524.
Green Your Fleet! Workshop
June 10, 2016
New Hampshire Motor Speedway!
Interested in saving money
and reducing pollution?
Green Your Fleet! is a FREE workshop
hosted by Granite State Clean Cities
Coalition and New Hampshire Motor
Speedway.
Come see an exceptional vehicle display
including our electric cars!
The event features the latest in alternative
fuels, vehicles and petroleum reduction.
New England fleet managers share their
experiences with new technology and fuels,
and provide money-saving tips on reducing
fuel consumption.
twitter.com/GS_Clean_Cities
facebook.com/granitestatecleancities
April 2016
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Thank You for Your Service to NHADA
Automotive Technology
Scholarships Available
The New Hampshire Automotive
Education Foundation (NHAEF) offers
scholarships to NH students pursuing
a career in automotive technology in
any of the automotive-related programs at any of four NH community
colleges.
We urge students to apply by visiting nhada.com/scholarships.
NHADA extends sincere gratitude to board of director members who stepped down
with the conclusion of the fiscal year on April 30. Left to right are Chris Weiss of
Crest Auto World, former NHADA Board of Directors chairman; George Mullin
of Souhegan Valley Motorsports; Mark Bourgeois of MB Tractor & Equipment;
and Ken Plante of Tri-City Dodge, Inc./Tri-City Subaru, former NHADA Board
AANE_HalfPageFinal_Revised.pdf
2 1/12/2016
of Directors
secretary, pictured
at the9:48:18
MayAM16 expo in Manchester.
The web page lists the criteria and
information required, and the link at
the bottom opens up the scholarship
application.
If you have any questions please
contact Jean Conlon, educational programs administrator, at 800-852-3372
or at jconlon@nhada.com.
Auto Auction of New England
“Creating Liquidity in the Automotive Marketplace”
C
M
Y
CM
MY
CY
CMY
K
• Six Lanes 1,200+ Vehichles
• Fleet/Lease 275+ Vehicles
• Sale Day Promotions!
• Guaranteed Checks and Titles
• Service Department
• Full Recondition
• Transportation
April 2016
Conveniently Located at Exit 4
Rt. 93 8 Action Blvd. Londonderry, NH 03053
40 min. North of Boston and 10 min.
South of Manchester, NH.
Every Thursday @ 9:00am
www.aane.com
Tel: 603.437.5700 Fax: 603.437.5800
page 17
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
Title Errors – continued from page 15
By paying attention to these issues, we
can work with all of our partners in the
titling and registration process to make
things speedy and uninterrupted. We all
want quick turnaround time for title work.
Accurate information is key in that process.
For questions do not hesitate to
contact me at dbennett@nhada.com or
800‑852‑3372 or the DMV title bureau
dealer help line at 603‑227‑4160.
2016 Unemployment Rates
by Area
Safety/OBD II Inspections Statistics
Safety
Inspection
Results
Apr ’16
Percent of
Total
YTD ’16
Percent of
Total
Total *
137,837
100.00%
523,965
100.00%
Passed
110,434
80.10%
418,551
79.90%
Corrected
14,873
10.80%
56,819
10.80%
Rejected
7,779
5.60%
29,956
5.70%
Untested
4,751
3.40%
18,639
3.60%
Total
120,467
100.00%
467,906
100.00%
Passed
105,021
87.20%
407,382
87.10%
OBD II Inspection
Results
(1996 and newer)
Jan
Feb
Mar
United States
5.3%
5.2%
5.1%
New England
5.1%
4.9%
4.9%
Rejected
10,035
8.30%
39,733
8.50%
Connecticut
6.0%
6.0%
6.2%
Untested
5,411
4.50%
20,791
4.40%
Maine
4.6%
4.5%
4.2%
Massachusetts
4.9%
4.7%
4.6%
New Hampshire 3.2%
3.1%
3.0%
Rhode Island
6.3%
6.3%
6.0%
Vermont
4.0%
3.7%
3.5%
* Total numbers include OBD II Inspections
Statistics provided by Gordon-Darby
NHADA Mission Statement: To be the voice of the motor vehicle industry by providing
services, education and investment in New Hampshire’s economy.
Title Statistics Report Ending April 2016
New Hampshire Department of Safety, Division of Motor Vehicles
Apr ’16
Apr ’15
’16 YTD
’15 YTD
Titles Issued for New and Demo Vehicles:
10,115
8,279
41,021
32,867
Titles Issued for Used Vehicles:
20,586
16,377
85,956
67,353
TOTAL TITLES ISSUED:
30,701
24,656
126,977
100,220
Titles Issued with a Lien:
14,539
12,328
59,217
48,930
Titles Issued with no Lien:
16,162
12,328
67,760
51,290
Salvage Titles Issued:
1,159
1,260
5,509
5,027
Salvage Tags Issued:
205
245
723
608
Titles Issued for Heavy Trucks More than 15 Years Old:
Titles Issued for Heavy Trucks 15 Years Old or Less:
48
43
163
131
153
103
536
440
Titles Issued for Trailers:
1141
608
3398
2,004
Titles Issued for Motorcycles:
1798
863
4104
2,133
81
46
265
174
Titles Issued for Motor Homes:
page 18
June 2016
Thank You 2016 NHADA Partners!
Dateline: NH
a publication of the New Hampshire Automobile Dealers Association
These Partners have answered the call and supported NHADA programs and events. Please consider your
partners first when you need professional services for your business. To become a 2016 NHADA Partner please
call Jean Conlon at 800-852-3372. Compiled May 23, 2016. Companies endorsed by the NHADA are listed
first within each association partner level.
NHAD Services, Inc–Insurance Division*
NHAD Services, Inc- Products Division*
NHADA Workers’ Compensation Trust*
STAPLES® Business Advantage
American Financial & Automotive Services
Comcast Spotlight
Comcast Business Class
Gordon-Darby NHOST Services, Inc.
TRUECar
WMUR-TV/WMUR.com
Automotive Equipment Technical Institute (AETI)*
Bank of America Merrill Lynch
New Hampshire Union Leader
O’Connor & Drew, P.C.
Service Credit Union
Tyler, Simms & St. Sauveur, CPAs, P.C.
American Fidelity Assurance Company*
Anthem Blue Cross Blue Shield
in New Hampshire*
Northeast Delta Dental*
Albin, Randall & Bennett
Cars.com
Devine Millimet
Enterprise Rent-A-Car
Southern Auto Auction
St. Mary’s Bank
TD Bank / TD Auto Finance
Cross Insurance (bonds only)*
Tri State Fire Protection LLC*
Alpha Warranty Services
Amy Martineau, Commercial Insurance Specialists
Auto Auction of New England
Auto Use
Auto/Mate Dealership Systems
Automotive Garage Tools
Bellwether Community Credit Union
BMO Harris Bank
Clean Harbors Environmental Services
ConvenientMD Urgent Care
Cook, Little, Rosenblatt & Manson, p.l.l.c.
CUDL
Dealertrack
ExpressMED/BOAC and Apple Therapy
F & I Resources
G&K Services
GH Berlin/Windward
G W Marketing Services
June 2016
Holmes Law Offices PLLC
Huntington National Bank
iHeart Media
Jewett Construction Co. Inc.
JM&A Group
JPMorgan Chase Bank
KeyBank
Lumens For Less
MacPage LLC
Manheim New England
MiCorp Dealer Services
Mike’s Equipment Repair
Nancy Phillips Associates, Inc.
NBT Bank
Resources Management Group
Sanel Auto Parts Co.
Santander Bank
Shell Lubricants
Sullivan Tire Inc.®/Lift Works Corp.
TR2 Corp/LSI Industries
WOKQ
page 19
* Endorsed
America’s Largest
Independent Auction
• 20 Lanes
• 4,000 Vehicles
• Every Wednesday
Tim MacIntyre
Dealership Representative
860-422-3620
tmacintyre@saa.com
161 South Main Street
•
East Windsor, CT 06088
•
saa.com