PDF - Smithville`s Stella Luna gallery closing after 10
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PDF - Smithville`s Stella Luna gallery closing after 10
alk e ong WEB EXCLUSIVES Audit uncovers ‘reoccurring’ problems in Pickett MEDICAL PROFILE Dr. Sara Wells 10 TTI expanding Cookeville operations, adding 200+ jobs executive PROFILE OCTOBER 2014 I ss u e Volunteers needed for TSSAA Bowl Dr. David Owsley Popular 8 Livingston coffee shop closes 112 A voice for businesses in the Upper Cumberland Rural hospitals still struggling under ACA arm Vacuum maker has already installed new lines as part of plans for expansion LIZ ENGEL CLARK | UCBJ Editor COOKEVILLE – Just last summer, the status of Oreck ‘s Cookeville operation was in limbo, following the company’s bankruptcy filing. But now, big economic development news is being celebrated on Salem Drive, after new owner TTI Floor Care North America recently announced plans for expansion. TTI Floor Care, which won the SEE TTI | 9 Presorted Standard U.S. Postage Paid Monroe, Ga Permit No. 15 ati UPPER CUMBERLAND ucbjournal.com BE CONNECTED. STAY INFORMED. A struggle. Challenging. A new reality. Just some of the ways local hospital officials describe the most recent 12 months under the umbrella of the Affordable Care Act, which continues to dominate the discussion in the health care environment. SEE ACA | 12 UC Business Journal going all-digital Jan. 1 COOKEVILLE – After eight years of publishing more than 100 custom editions, the Upper Cumberland Business Journal (UCBJ) will soon be converting its primary news delivery to digital. The platform change, which will occur Jan. 1, will ultimately mean better content for readers with more up-to-date stories and interactive features. The transition mirrors a nationwide trend – readers are consuming more and more news online or on mobile devices, while online advertisers continue to increase their investment in digital products. Major news outlets like Newsweek and U.S. News & World Report have already converted to online publishing in recent years. Traditional readers will be glad to hear that UCBJ won’t discontinue its print product entirely. At least three of the journal’s most widely read editions will remain, including health care, Ovation Awards and tourism. However, those issues will be direct mailed only to the journal’s online subscribers. “We’ve been studying this digital trend for several years now,” said UCBJ Publisher Mike McCloud. “We feel like the time has finally come when both Upper Cumberland readers and businesses are interested in relevant content that can be consumed fast, shared easily and saved digitally. It also allows us to give our readers access to information timely, without delay or page-count limitations, while our advertisers can benefit from targeted ad placement and distribution.” The UCBJ is circulated in 14 counties throughout the region, but the online version is and will be accessible worldwide. Parts of the online edition will be free to everyone, but digital subscribers will get full access to all UCBJ content and features (as well as special print editions) for $8 a month or a discounted rate of just $75 annually. For more information about this transition, visit www.ucbjournal.com or call (931) 528-8852. THERE’S ONLY ONE. JUST LIKE THERE’S ONLY ONE YOU, there’s only one hospital in the Upper Cumberland* to receive the Healthgrades® 2014 America’s 100 Best for Cardiac Surgery™ designation. Consistent, competent, compassionate and more than capable: Cookeville Regional. Right here in Cookeville – the Upper Cumberland’s only full- service heart and vascular center and one of only two hospitals in Tennessee to receive the America’s 100 Best for Cardiac Surgery™ in 2014. 931-528-2541 • crmchealth.org * Includes the following counties in Tennessee: Cannon, Clay, Cumberland, DeKalb, Fentress, Jackson, Macon, Overton, Pickett, Putnam, Smith, Van Buren, Warren and White. news ucbjournal.com // OPINION // feature // profile // column // CLASSIFIED 2014 octoBER 3 Warren County second-home development continues to thrive ‘Conservative management’ has been key RICHARD LAWSON | Special to the UCBJ WARREN COUNTY – Vacation developments around the region and the state suffered greatly during the housing bust a few years ago along with the rest of the industry. A lot of vacation homes went to foreclosure as owners sought to rid themselves of added expenses in tough times. Developers watched as sales dried up and developments struggled. Many cut lot prices hoping to generate sales, putting more pressure on the market as supply UPPER CUMBERLAND MIKE MCCLOUD Publisher Editorial LIZ ENGEL CLARK Editor Advertising Cassey spakes COLTON MULLIGAN DESIGN/LAYOUT randall mccloud Published by PTT VENTURES, LLC Larry mcdonald Chairman JAY ALBRECHT Principal Advisor contact@ucbjournal.com The Upper Cumberland Business Journal is published monthly by PTT Ventures, LLC. It is produced by MMA Creative at 480 Neal Street, Suite 201, Cookeville, TN 38501. PHONE: (931) 528-8852. FAX: (931) 520-3833. E-MAIL: contact@ucbjournal.com. Every attempt is made to present factual information; neither the Cumberland Business Journal, nor PTT Ventures can be held responsible for opinions expressed or erroneous information provided by contributing writers. Upper Cumberland Business Journal© by PTT Ventures, LLC. All rights reserved unless granted by written permission. Call for subscription rates. Jim and Shelley Money of Williamson County were among the early owners in Overton Retreat. Jim is a senior vice president of Brookdale Senior Living in Brentwood increased. Overton Retreat, a second-home development on Long Mountain in Warren County, didn’t have such troubles. While others struggled, they chose to invest more: A second private lake, tennis courts and a fitness center. The developer, a group consisting of several Nashville businessmen, held to their plan of creating a vacation place that families can pass through generations similar to long established spots like the Adirondacks. With that, the developer didn’t relax design standards that ensure quality homes are built, nor cut prices to drive sales. Over the past 12 years, Overton Retreat has become a weekend getaway for mostly Nashville and Williamson County people on 1,300 acres. There are 25 homes completed or under construction and 62 lots of nearly 90 available have been sold. And there’s room for more lots as demand dictates. The development’s name may be a bit confusing because of Overton County. There is a connection. Jesse Overton established the family getaway from Nashville in the early 1920s in Warren County. His grandfather was John Overton, an Andrew Jackson confidant, judge and land developer in Tennessee for whom Overton County is named. Jesse Overton’s family lodge served as a family retreat for decades and the house still stands today near the development’s entrance. The Nashville-based group began developing Overton Retreat 12 years ago by pulling together several area properties on the mountain. A portion of the assembled property was donated to Montgomery Bell Academy, a private school in Nashville, for an observatory. They purposely aren’t in a hurry with the development. Unlike other developments, Overton Retreat hasn’t had to sell lots to cover a bank note. “We weren’t leveraged,” David Bohman, a principal in the development, said of why Overton Retreat was able to weather the Great Recession unscathed. “Leverage is great if values and prices are going up. But it can get you into trouble if values drop. We are very conservatively managed.” Bohman added that they held prices to protect the values for existing owners. Overton Retreat’s lots start at $75,000 and range 1.5-4 acres in size. A limited number of the lots have views of the private lakes. All others are located on the bluff and have a view of the Rocky River Valley or the unlimited vista to the west over McMinnville and beyond. When they got under way with the development, the developer chose a soft sell approach to finding buyers for the lots. The biggest “advertising” presence consists of a 10-year sponsorship of Nashville Public Radio programming. “We are taking the long view of this,” said Jimmy Webb, a lead principal in Overton Retreat and a co-founder of Freeman-Webb, one of the largest private owners of apartments in the Southeast. “When we started this, we wanted to create a development that capitalized on the natural beauty of the property and where homes are passed down through generations of family.” That long view has meant establishing design standards that encourage rustic historic architecture reinterpreted in modern forms using natural materials. “We’re all about quality, not about ostentatious homes,” Webb said. “The idea is to emulate the great Adirondacks camps in New York.” The cabins in those camps weren’t necessarily large structures. As such, there is no minimum size requirement. While there are some larger homes built, there are also homes in the development measuring 1,200-1,500 square feet. Homes could have even smaller livable space as long as they meet design standards, Bohman said. Nantucket, Mass.-architect Chip Webster created Overton Retreat’s design standards and master plan with the idea of encouraging creativity in architectural forms and styles. “The goal was to create a natural community,” Webster said. “We wanted a lot of open space, and we sought to have homes blend in with the native forest and natural features of the landscape.” With a nod toward the Adirondack Great Camps, Overton Retreat spread amenities throughout the development, a distinguishing characteristic from other getaway developments around the Southeast where amenities are clustered together. Bohman noted those developments tend to provide only a clubhouse or a swimming pool. With Overton Retreat, the activities center is at the edge of one lake and a large timber-framed pavilion is at the edge of another lake. There are hiking trails throughout the development. In keeping with the development’s design theme, the activities center looks like an old barn. For a signature structure, Overton Retreat’s architects designed the lakeside pavilion with twists and curves down its length to provide an organic feel, according to Bohman. The pavilion’s construction is an engineering feat. It is made of old growth Douglas fir shipped from coastal Oregon. The wood beams and trusses were assembled with oak pegs and topped with a custom copper roof. A double-sided SEE DEVELOPMENT | 11 4 octoBER 2014 news // OPINION // feature // profile // column // CLASSIFIED ucbjournal.com Crossville on top? Dangerous city ranking is dumb There have been a lot of negative rankings for the Upper Cumberland this 2013-14. Remember when the city of Cookeville was called out for being one of the poorest in the country? What about the other “study” that had it among the top 10 cities where “poverty is soaring?” As watered down as those listings may have been, this most recent one, folks, takes the cake. Crossville and McMinnville – two of the region’s biggest retirement communities – were named the most dangerous cities in the state by home security company ADT. Crossville was No. 1! (McMinnville was 13th, by the way, out of 17. Why 17? Ha. Your guess is as good as mine.) ADT says it used the most recent FBI crime data for its list (from 2012) but whittled down the statistics to solely include violent AND property crimes. That gives Crossville a crime rate of 117 per 1,000 residents – meaning you VIEWPOINT LIZ CLARK UCB J EDITOR have a 1 in 9 chance of being a victim of crime in the city, ADT says. Make no mind that the city had ZERO murders that same year and a mere 17 robberies. Clarksville, as a comparison, had 10 murders in 2012 and 99 robberies but isn’t listed. And Memphis – which was just named the second most dangerous city in the entire COUNTRY – came in behind Crossville, third on ADT’s list, even though its violent crime rate is 15 Darlene A. Kemp, MPH, MBA-HCM Vista Points, Inc. 1550 N. Mt. Juliet Road, Suite 203 Mt. Juliet, TN 37122 www.vistapoints.org Call 615.758.4660 Services offered Nationwide percent higher than the Cumberland County town. Obviously, this is click bait at its worst. An easy way to drive web traffic, and ultimately, considering the source, ADT, which is in the business of selling home security, boosting sales. Similar lists have already been published for North Carolina, Michigan, Louisiana and others, even though the FBI actually warns against such straight-lined comparisons, saying, “They provide no insight into the many variables that mold the crime in a particular town, city, county, state region, or other jurisdiction. Consequently, these rankings lead to simplistic and/or incomplete analyses that often create misleading perceptions adversely affecting cities and counties, along with their residents.” Here’s a thought. Perhaps we should make a list of the worst ways to drum up business? ADT’s scare tactic gets my No. 1 spot. But rather than wasting our time on the negative, how about a couple ratings that actually put our region in good light? Besides the fact that Ralph’s was named among the best donuts makers in the country (21st for its apple fritter, according to The Daily Meal), Cookeville is the eighth least expensive place to live. The region has always been known for its low cost of living, friendly residents and outdoor attractions. Let’s just keep it at that. Liz Engel Clark is the editor of the Upper Cumberland Business Journal. She can be reached at liz@ucbjournal.com. Special Needs Trusts safeguard personal assets and provide for services or items that public benefits do not cover – all without jeopardizing eligibility for government benefits and public assistance programs. Vista Points is focused on helping people living with disabilities, their parents and caregivers, and the professionals who serve and guide them. Peace of mind does not have to cost a fortune. ucbjournal.com BIZBUZZ UPPER CUMBERLAND BUSINESS JOURNAL UPPER CUMBERLAND BUSINESS JOURNAL BIZBUZZ Foutch Industries adds to workforce SMITHVILLE – Foutch Industries, a locally owned custom coating business based in Smithville, recently announced plans to add 40 new positions at its Moog Boulevard facility. The company is hiring assembly line and warehouse workers, truck drivers, maintenance, quality personnel and managers. Jobs are available for first, second and third shift. Once additional staffing is in place, Foutch will employ roughly 170 in DeKalb. Foutch has a 277,000 square foot painting and warehousing facility, a 155,000 square foot multi-coating facility and a full-service metal works and fabrication shop. New president named at Botanico Inc. MCMINNVILLE – Jonathon F. Flanders has been named president of Botanico Inc., a Tennessee corporation established in 1983 by Bob Flanders and Dabney Turley. The announcement was made by CEO and board chairman Bob Flanders. Botanico is a nursery operating on 562 acres and is a recognized leader in the green industry. Botanico ships its Tennessee-grown plants throughout the eastern and mid-western United States, Canada and China. news // OPINION // feature company into the age of digital marketing. Jon is also leading the company’s transition from a primarily field-grown operation to a primarily container-grown nursery. Jon’s experience and proven leadership makes him the person to lead the company into our fourth decade, one poised for growth and transition. Added Jon Flanders, “I look forward to working with our talented and // profile “Jon has been our general manager since 2006, and our chief operating officer for the past four years,” Bob Flanders said in a release. “Jon played a critical role in guiding the corporation through ‘The Great Recession’ of 2008-12. He has led the column // 2014 octoBER CLASSIFIED hard-working team as well as cultivating the next generation of green industry professionals.” Jon is a 1997 graduate of the University of Tennessee. In 2003, he earned a master of science degree from the Air Force Institute of Technology (AFIT) in Dayton, Ohio; and in 2011, he earned a master of military operational art and science degree from Air Command and Staff SEE BIZBUZZ | 20 at Advanced Care Complete Care We Care The ONLY Hearing Aid Center in the Upper Cumberland directed by board-certified Ear, Nose & Throat physicians. According to Consumer Reports® (July, 2009), people were most satisfied when purchasing a hearing aid in a physician-led environment. Choose from many hearing aid models available from the leading hearing aid manufacturers. This sets us apart from the other hearing aid dealers in the region, who often only offer devices from a single manufacturer. Competitive pricing with your budget in mind. We challenge you to compare our prices to the other comparable options available in the Upper Cumberland. | O N - S I T E C T S C A N N E R F O R PAT I E N T C O N V E N I E N C E Specialized evaluation and treatment of all Ear, Nose & Throat problems including: ~ Facial skin lesions/skin cancers ~ Facial cosmetic surgery/injections ~ Thyroid/parathryoid disorders ~ Medical diagnosis of hearing problems Call 931.526.8863 or 1.800.526.5628 to schedule an appointment. 1 0 0 W E S T 4 T H S T R E E T | 5 College in Montgomery, Ala. He is a lieutenant colonel in the United States Air Force Reserves where he currently serves as commander of the 25th Aerial Port Squadron at Maxwell Air Force Base in Montgomery. Jon and his wife Stacey have one daughter Chloe, and two sons, Cole and Will. The Hearing Aid Center A L L P H Y S I C I A N S B O A R D C E RT I F I E D Jon Flanders at Botanico’s Dibrell Farm. // C O O K E V I L L E , T N 3 8 5 0 2 6 octoBER 2014 news // OPINION // feature // profile // column // CLASSIFIED ucbjournal.com A case of discrimination? Employee barred from sending letters to customers In a recent discrimination case against the plaintiff’s former employer, the employer counter-sued for defamation, tortious interference with business relationships, and unlawful use of civil proceedings/abuse of process. The counterclaims were prompted by correspondence from the plaintiff indicating his intention to contact the employer’s customers accusing the employer of “discriminatory and abusive practices” that were “illegal, immoral or both.” The employer contended that the proposed correspondence was defamatory, unfounded and posed a serious threat to its business relationships with its customers. The employer filed a motion requesting that the court issue a temporary restraining order and preliminary injunction to prevent the plaintiff from communicating with its customers in this manner. The plaintiff contended that his proposed correspondence was protected free LEGAL JEFF JONES SPECIAL TO THE UCB J speech. The federal district court found that plaintiff’s participation in litigation does not afford him a license to disparage the employer and/or damage its business relationships. The court further found that the employer had a reasonable probability of success on the merits of its state law counterclaims, should plaintiff send his proposed correspondence accusing the employer of discriminatory, illegal and abusive practices. The court determined that the employer would likely suffer irreparable injury if the plaintiff was not enjoined from contacting the employer’s customers to denounce alleged “illegal” and “immoral” practices, and that the proposed communications were not intended for a proper purpose. Consequently, the court concluded that the public interest favored the issuance of an injunction against such communications. Rodriguez v. National Freight, Inc., 122 FEP Cases 481 (M.D. Pa. 2014). Editor’s note: In recent years, various forms of protestors have engaged in “corporate campaigns” designed to harm a company’s reputation, and the present case involves a similar campaign undertaken by a plaintiff in an employment discrimination lawsuit. The court’s opinion is aggressive in two respects. First, it found that the employer’s counterclaims likely stated valid claims for defamation, tortious interference with contractual relationships and abuse of process. Second, in spite of the plaintiff’s free speech argument, the court order enjoined or prohibited the plaintiff from communicating with the employer’s customers in this manner, despite the fact that courts are usually reluctant to prohibit speech prior to it being made, since doing so could “chill” free speech. Undoubtedly, one of the reasons the employer was successful in this case was that the plaintiff was proceeding pro se (without an attorney). In addition, the plaintiff’s various communications with the court suggested a desire on the part of the plaintiff to punish the employer, with no bona fide reason given for the communications. Jeffrey G. Jones is a regional managing member for Wimberly Lawson Wright Daves & Jones PLLC. 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Financing available! 931-528-5491 694 Willow Ave. • Cookeville www.mycookevilledentist.com news ucbjournal.com // OPINION // feature // profile // column // 2014 octoBER CLASSIFIED 7 Health care shifts abound in UC LIZ ENGEL CLARK | UCBJ Editor UPPER CUMBERLAND – A lot has changed in the health care scene in the Upper Cumberland in 2014, namely in terms of personnel and projects. New CEOs have been named at three hospitals in the region in recent months. Jeremy Biggs was tapped to lead Cumberland Medical Center in Crossville following its merger with Covenant Health earlier this year. Biggs succeeded Ed Anderson, who had served in various leadership roles at the hospital since 1992. Joanne Fenton was appointed CEO of Livingston Regional Hospital in April after former CEO Michael Jeremy Biggs Meadows took a medical leave of absence. And at Jamestown Regional in Fentress County, Lynette Pritchett is now serving as chief executive officer and chief financial officer, a move made official as of Sept. 8 after serving as an interim. There’s also a new CFO at Highlands Medical Center in Sparta. Jennifer Weldon brings more than 10 years of hospital accounting experience to the position. joanne fenton lynette pritchett As for projects, Highland Medical Center wrapped up a series of upgrades that are now complete. Several projects are either finished or underway at CRMC, including construction of a new wound care center that will be up and running around second quarter 2015. The center will include two hyperbaric chambers to expedite healing. Cookeville’s hospital also recently relocated its pharmacy, a space that’s expanded by well over 50 percent and complies with new regulations for sterile compounding in light of the nationwide fungal meningitis outbreak. Paul Korth, CRMC CEO, said they were among the first in the state to comply. At Cumberland River, outpatient services continue to expand since its merger with CRMC. Physicians in the field of general surgery, cardiology and ENT continue to provide care. “When just any care, isn’t good enough…”™ 931-303-0411 WE PROVIDE THE COMPANIONSHIP, CARE AND COMFORT YOU, OR THE ONE YOU LOVE, WANTS AND NEEDS IN A RELIABLE, CARING MANNER. When life pulls you in myriad directions that require attention, such as home, children and work – or lack of available time to give comfort and care to an aging parent or disabled adult – A Better Care™ can provide the companionship, care and comfort the one you love wants and needs in a reliable, caring manner. Allow A Better Care™ to perform the activities of daily living so you may spend enjoyable moments with your loved one in a clean, comfortable and healthy environment. 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Washington Ave., Suite 240 Cookeville, TN 38501 Phone - 931-854-1203 Fax - 931-854-1206 Most Insurances Accepted 8 OCTOBER 2014 news // OPINION // feature // profile // column // CLASSIFIED DR. David Owsley welcoming,” he said. “The Upper Cumberland SCOOKEVILLE – offers amazing outdoor For Dr. David Owsley, opportunities. We found UPPER CUMBERLAND BUSINESS JOURNAL Cookeville was the housing affordable with UPPER CUMBERLAND BUSINESS JOURNAL package deal. A great reasonable taxes. My spot for raising a family, practice location near a plethora of outdoor activities, affordable Cookeville Regional Medical Center positions housing. Plus, a dental practice that offered him (me) near the health care hub of the Upper the best of the best professionally. Cumberland.” Owsley recently joined Dr. Bob Brooksbank While Owlsey sees patients of all kinds, he at Regional Oral Surgery Center, a Cookeville says his years of experience as a general dentist office founded in 1986 that offers oral pathology, offers a unique benefit. dental implant surgery, dental extractions, “I understand where general dentists are impacted canines, wisdom teeth management, coming from with their treatment plan,” he said. anesthesia administration, bone and soft tissue “I can relate to what the dentist wants done for grafting and pediatric oral and maxillofacial the patient and can use my previous experience surgery for patients from its 33 W. Third St. to give them a streamlined approach. Dentistry location. has continued to evolve rapidly, allowing many Originally from South Carolina, Owsley new treatment opportunities that were not attended Clemson to initially study electrical available in the past.” engineering but spent the summer volunteering Of all the advancements made over the at veterinarians’ offices. He considered attending years, Owsley said three in particular have vet school after Clemson but started thinking revolutionized patient care and are offered at about dentistry late in his sophomore year. Regional Oral Surgery. The first, 3-D cone beam Luckily, his pre-veterinary degree satisfied imaging, is a digital X-ray that offers a view of dental school prerequisites, and he started the bones, teeth and other details from virtually dental school at the Medical University of any angle. The imaging allows 3-D views of South Carolina in Charleston. Owsley practiced bone and soft tissue and has changed how oral general dentistry for two years in Maine surgical procedures like wisdom tooth removal, before to returning to complete his four-year oral pathology treatment, dental implant residency in oral and maxillofacial surgery at placement, and bone and soft tissue grafting are New York Medical College. Upon completion performed. The scans offer reduced radiation of his residency in 2011, Owsley joined a group and in-office imaging. practice near Tampa, Fla. He made the move to Owsley also has extensive training in dental Cookeville in May. implant therapy. Dental implants are now He says he considered many options for available for both the upper and lower jaws, a relocating but Cookeville offered many benefit for patients whose only option in the advantages. past was a removable denture. “Cookeville felt like a great place for raising The third advancement is in a family. It’s a good-sized town with a small anesthesia. Patients now have the town feel. Members of the community are opportunity for local anesthesia, and LIZ ENGEL CLARK | UCBJ Editor EXECUTIVE PROFILE PROFILE EXECUTIVE Working together to address your financial needs. ubs.com/fs UBS Financial Services Inc. is a subsidiary of UBS AG. ©2012 UBS Financial Services Inc. All rights reserved. Member SIPC. 7.00_Ad_10.25x2_CD0326_Cookeville ucbjournal.com Oral surgeon at Regional Oral Surgery Center all forms of sedation and general anesthesia are offered to make for a more comfortable dental experience. Outside of work, Owsley enjoys spending time with family, which includes his wife Jessica and their four kids, ages 2, 4, 6 and 8, as well as fishing, hiking and boating. “I’m planning on being here a long time,” he said. “It’s important for me to develop good working relationships with my colleagues, not only because I rely on these colleagues for patient referrals, but also because we are continually learning about new approaches that we can share, and in turn, put to use for our patients.” Dr. David M. Owsley is an oral surgeon at Regional Oral Surgery Center in Cookeville, 33 W. Third St. For more information, visit www.regionaloralsurgery.com or call (931) 528-6252. The Cookeville branch UBS Financial Services Inc. 115 North Washington Avenue Cookeville, TN 38501 931-528-5426 800-359-2723 news ucbjournal.com // OPINION // feature // profile // column // FROM TTI | 1 bankruptcy bid for Oreck in court last July, said it would invest in the Cookeville facility. The vacuum maker is adding additional manufacturing capacity – the company is returning portions of production from China and Mexico – nearly doubling its workforce here over the next five years. The announcement means 221 new jobs for Putnam County and the UC. TTI officials told the UCBJ that the jobs will primarily be fulltime manufacturing and support positions, but the full scope “will be determined as they evaluate the current needs and long-term growth of the business.” In addition to Oreck products, the Cookeville facility also handles some Hoover and Royal commercial production following the TTI transition. The commercial products are built for cleaning in hospitals, schools, hotels and other larger institutional facilities, said John Marzich, senior manager, George Halford with the Cookeville chamber addresses the crowd at an August event announcing TTI Floor Care’s plans for expansion in Putnam County. communications for TTI Floor Care. Two new lines have already been installed. During the formal announcement in August, TTI officials cited Cookeville’s skilled workforce and central location for shipping. “The Cookeville facility was chosen to transition some of our lines as the facility specializes in low-volume, premium products,” Marzich said. “We are very excited to expand our production here in Cookeville, which will support our leading position within the North 2014 octoBER CLASSIFIED American floor care market.” George Halford, president/CEO at the Cookeville-Putnam County Chamber of Commerce, called the announcement “a significant victory for our community and region.” No new local incentives were part of the deal but a state grant totaling $844,000 will help the company purchase and retrofit equipment. “TTI is a global company,” Halford said. “This is a huge conglomerate that’s going to infuse a lot of capital in this project, in our area.” Last summer, TTI won a bid to buy Oreck following a bankruptcy auction. Oreck had filed for Chapter 11 in early May 2013, citing a decline in sales. “This is a company that we could have lost when Oreck was acquired in 2013, but has chosen not only to continue to invest in our region, but to grow and thrive,” added Chuck Sparks, Cookeville-Putnam County Chamber of Commerce board chairman. “(It) was a great day for TTI Floor Care, but also a great one for Cookeville and Putnam County.” The Cookeville facility will receive building upgrades and infrastructure improvements through the expansion. TTI also maintains a call center at the Cookeville location. TTI Floor Care North America develops and manufactures vacuum cleaning products and floor care appliances including upright vacuum cleaners, carpet washers, hard floor cleaners and hand-held vacs. The company sells its products through a network of retailers to customers in the United States. Country meets luxury! 36-acre gated private paradise has it ALL! 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Amazing tile scenes & layered cathedral ceilings sitting on +/- 155 acres with ponds, streams, fields, mature timber, trophy deer & turkey! 24K gold fireplace front, sunken hot tub, decorative waterfall, butler pantry, central vac, 2 AquaSteam showers with phone, stereo, mood lighting & more. Gated front with long paved private drive & MUCH more! It just needs your finishing in some rooms - Buyer to verify all info. 684 RandolPh Road | CRossville, Tn 38571 750,000 $ 9 494,900 $ feature // profile // column Dr. Sara Wells LIZ ENGEL CLARK | UCBJ Editor COOKEVILLE – Dr. Sara Wells certainly remembers the first time she ever set foot in an operating room. It was her second year of medical school at the University of Kansas, and she had just been assigned her mentor, the very person tasked with advising her through the process of earning her professional degree. The only problem? He worked in urology, a specialty that she had no intentions of pursuing. Until that fateful day. “I started medical school thinking I might do cardiology, but when I got randomly assigned a urologist as a mentor, I remember being super bummed about it because I didn’t want to do surgery,” Wells says. “And then I went into the OR with him. I had a blast. “I think a lot of surgeons are that way,” she added. “You either need it or you don’t. Urology is the best surgical subspecialty, too, if you ask me. Patients are nice, there’s a lot of humor with it. And there’s variety. We treat a huge variety of diseases. I was pretty much hooked.” Hooked also despite being one of the few females in the field at the time. The numbers have grown since her graduation from Kansas in 2009, she said, and as of January 2014, there were 350 women board certified urologists nationwide, according to an abstract published by The American Urological Association. “It’s really changing,” Wells said. “Women realize they can break into the traditional guys clubs. There’s more females doing orthopedics and ENT (ear, nose and throat), for example, a lot of that kind of stuff.” It’s all a little ironic because it wasn’t that long ago that medicine might have been a more distant thought for Wells. Born in Miami, Fla., UPPER CUMBERLAND BUSINESS JOURNAL UPPER CUMBERLAND BUSINESS JOURNAL years, she attended Middlebury College in Vermont and majored and degreed in German studies. She even spent a year as a visiting student at Freie Universitat in Berlin, Germany, and still maintains a serious love for art history today. But her interests ultimately shifted to medicine after her class load started to take on some different appearances. “I kept taking more and more science classes for fun,” she said. “Both my parents are (research) lab scientists, so the interest had been there. I just thought maybe I should pay CLASSIFIED Urologist at Upper Cumberland Urology Associates attention to that, and I was curious how (the sciences) affected actual people.” Post medical school, Wells completed her internship and residency in urology at the University of Louisville. She was looking for a smaller town feel with “state-of-the-art amenities” when she landed at Cookeville Regional Medical Center (CRMC) in August. She is currently working with Drs. Lee Moore and Quinton Cancel at Upper Cumberland Urology Associates and is seeing all types of patients. “Dr. Cancel and Dr. Moore are both super charming and great guys. I was pretty excited to find them,” Wells said. “I thought it would be good to practice with people I could trust, who are really fun and are doing a good job. “Demand (for urology services) has also grown,” she continued. “We’re having a lot more people reach retirement age, which is the time where you start having problems like urinary incontinence and general prostate issues. And then also kidney stones are so prevalent here, too. But that incidence is increasing across the country.” She said she’s excited to continue surgical work, particularly robotic surgery via the da Vinci system at CRMC, which allows surgeons to perform complex procedures through tiny incisions, often resulting in less scarring, shorter recovery times and better outcomes for patients. She’s been performing such surgeries for about four years. “We’re using it more and more,” Wells said. “Patients like it better and seem to have less pain afterward. That was a big thing for me.” Dr. Sara Wells is an urologist at Upper Cumberland Urology Associates, 320 N. Oak Ave. in Cookeville. For more information, call (931) 528-5547. Vascular Center of Cookeville Regional is consistently beating the 90-minute standard by more than half. CRMC’s average time for stopping a heart attack is 43 minutes! As a matter of fact, we have been recognized by HealthGrades® as being in the top 5% in the U.S. and #1 in Tennessee for coronary intervention (stopping heart attacks). And we’re the only health care facility in the region with interventional capabilities to stop a heart attack and perform surgery if necessary. Don’t sit in traffic while your quality of life slips away — let the proven choice beat the clock for you. 931.783.2350 • www.crmchealth.org RV EN T I ON TOP 5% PRO C E D U During a heart attack, every minute counts. That’s because, according to the American College of Cardiology, if the heart is in distress for longer than 90 minutes, heart muscle and other organs can become damaged beyond repair. The Heart and ucbjournal.com AL Don’t let the clock beat you MEDICAL PROFILE PROFILE but a KansasMEDICAL resident during her high school // E // RY I N T OPINION NA // O news in U.S.A. S • C OR octoBER 2014 RE 10 ucbjournal.com news // OPINION // feature // profile // column // CLASSIFIED Park Theatre renovations on pace for 2015 completion LIZ ENGEL CLARK | UCBJ Editor MCMINNVILLE – Renovations at the historic Park Theatre in McMinnville are still underway and on pace for an early 2015 completion. Work at the former downtown movie house, a building that dates back to the 1930s, began earlier this year. Bill Brock, public works director and acting city administrator, said the project is running on schedule. “It’s getting exciting now, the way the building’s beginning to look; it’s going well,” he said. “Demolition is pretty much over, and reconstruction (efforts are) taking shape. They’re working on the rear of the building adding dressing room areas. Bathrooms have been added onto the side in the front foyer. It’s coming together.” The Park Theatre Group, a 501(c)3 that’s been pushing for the theater’s revitalization for years, has been posting video updates to its Facebook page. The latest clip shows crews working on the stage, which Brock said was probably the biggest milestone achieved over the past couple months. “They’ve poured the floor, the walls are up, and you can physically get up on stage and get a feel for what it looks like,” he said. Restoration of the theater’s historic medallions, which were partially destroyed, also continues, and its completion will be considered a “huge accomplishment.” Their rehab is a tedious, detailed process, work crews said. According to the Park Theatre Group, framing and plaster work will continue over the next few weeks. A $2 million bond issue was approved by voters in 2012 to rehab the structure, and city officials hope to use the facility for weddings, recitals, workshops, music, plays and more. The renovation is set for a February/ March completion. Renovations at the Park Theatre in McMinnville should be complete by early 2015. 2014 octoBER 11 FROM development | 3 stone chimney serves as one bracing element for the structure. Both lakes are stocked with largemouth bass and Overton Retreat owners canoe, fish, or swim from the barn or the pavilion area. There are no gas-powered motors on the lake. By adding the second lake and other amenities in a down market, the developer not only sought to protect value for existing owners but also create more features to help attract future owners. “We chose not to cut prices to compete,” Bohman said. “Instead, we chose to invest in improving the Overton Retreat’s quality as a way to come out of the recession with more to offer.” Overton Retreat offers private lake views Mental HealtH • Drug & alcoHol recovery HoPe Located on the campus of Cookeville Regional Medical Center, Ten Broeck Tennessee is a licensed adult inpatient psychiatric hospital specializing in rehabilitating adults with psychiatric disorders and chemical dependency. Ten Broeck Tennessee offers inpatient hospitalization, outpatient partial hospitalization and intensive outpatient care. For more information about the program or our admission process, call 855-828-8111 (24 hours). HEALTH Peace HOSPITAL Preventive Maintenance Is A Wise Investment We employ trained technicians who are For all your commercial HVAC seasonal inspection or general service needs, come straight to the experts at CHC. No one knows better! 347 East Stevens St. • Cookeville, TN 38501 931.528.5514 • 24/7 Emergency Service: 520.8888 chccompanies.com C O M M E R C I A L • I N D U S T R I A L • I N S T I T U T I O N A L • H E A LT H CA R E Tom Polite General Manager 12 news octoBER 2014 // OPINION // feature // profile // column // CLASSIFIED ucbjournal.com Community Health Systems, for example, closed a hospital in Brownsville effective July 31. Riverview South closed mid-2012. “We’re surviving. We’re making enough money to keep the doors open, but it is a struggle,” Pritchett said. “We have an awesome team here, and we do what we have to do to be successful.” But it’s hard when patient volumes are down, Pritchett said. She says several people in the Fentress County area have lost their TennCare coverage, and as a result, are delaying treatment because they feel they can’t afford it. In White County, Little says they’ve seen a 25 percent increase in uncompensated care since the ACA has gone into effect. At Cookeville Regional Medical Center, CEO Paul Korth included more than $25 million for free medical care in the most recent budget. In Jamestown, approximately 45 percent of patients are on Medicare and another 25 percent on TennCare. “We work with people on payment FROM ACA | 1 Four hospitals across Tennessee have shuttered this year, as rural facilities in particular continue to battle decreased reimbursements, volume drops and already smaller scales. Dozens of other medical centers in the state, including at least four in the Upper Cumberland, have been tagged high risk for closure. It’s not a headline unique to the Volunteer State – dozens of hospitals have closed across the country – but many officials in Tennessee are pointing to the decision, at this point, to not expand Medicaid as another stressor for rural facilities in an already stressful environment. “This isn’t just talking and semantics. These are real challenges,” said Bill Little, CEO at Highlands Medical Center (HMC) in Sparta. “It’s not changing and it’s not going away and it’s only going to get harder over time.” Elsewhere in the region, Cumberland River Hospital in Celina, Cumberland Medical Center in Crossville, Macon County General “Doctors have to work harder to get the patients in the hospital, because they have to meet difficult criteria and patients have to be much sicker than they used to be to get in the door…” LYNETTE PRITCHETT Jamestown Regional Medical Center, CEO/CFO Hospital in Lafayette and Riverview Regional North and South in Smith County, were all flagged in 2012 by the Tennessee Justice Center, a notfor-profit that focuses on health care delivery for low-income residents, as among 54 facilities in the state at risk for major cuts or closure because they have, on average, lost money over the past three years or have only had positive revenues due to DSH payments, disproportionate share hospital payments for providing care to people without insurance. While Cumberland River, Cumberland Medical Center and Jamestown Regional Medical Center (JRMC) have all since found new affiliations – JRMC linked up with Franklin-based Community Health Systems in January – it’s still “very difficult for small rural hospitals” in this current environment, JRMC CEO/CFO Lynette Pritchett said. E.S. 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For A Better Tomorrow We Acc ept TennC are, M e dica re, P rivat e In suran ce, and Self-Payment Plans Cumberland Medical Plaza Suite 340 • Crossville, TN 38555 ucbjournal.com options, but ultimately this is a business as well,” Pritchett said. “Doctors have to work harder to get the patients in the hospital, because they have to meet difficult criteria “…the way the (health care) law was designed, the expansion of Medicare by states was to be funded by payment reductions to hospitals. But those payment reductions happen whether or not the state expands Medicaid. So it’s kind of a double hit to us.” news // OPINION // feature pay, and that number’s as high as it’s ever been because people are without insurance. And the way the (health care) law was designed, the expansion of Medicare by states was to be funded by payment reductions to hospitals. But those payment reductions happen whether or not the state expands Medicaid. So it’s kind of a double hit to us.” Added Korth, “I do know from // profile // column // CLASSIFIED talking to hospital officials in other states that have expanded Medicaid, they have seen a reduction in their bad debt/charity care patients. They are seeing positive results. Our hope would be that the state would expand Medicaid to cover more individuals and give more individuals some type of coverage.” In the interim, cuts have and still are being made. JRMC has implemented an across-the-board flex-to-volume staffing model, in which staff levels shift according to the volume. Korth said CRMC is examining all facets of the hospital’s operations – from capital purchases and expansion projects to personnel and staffing. He said an external company is currently working with SEE ACA | 14 Cedar Hills offers all the amenities of home plus comfort, companionship, convenience and security. Weekly housekeeping/laundry/linen Complete medication supervision 24/7 staff supervision ReCReational programs 3 meals daily in elegant dining room Not quite ready for assisted living? Ask about our home service, safe at Home with Cedar Hills, which assists our clients with daily activities at their place of residence. We can assist our clients as little as a few hours a week to 24-hour care. cindy laFever, At Home Director BILL LITTLE Highlands Medical Center, CEO and patients have to be much sicker than they used to be to get in the door, and then they have to argue with the insurance companies once they’re in to get the payments for it.” Last year, Gov. Bill Haslam declined to expand TennCare, the state’s Medicaid program, as part of the Affordable Care Act, amid concerns that the state would have to shoulder some of the cost of covering individuals who would be added to the rolls. He is working on an alternative called the “Tennessee Plan,” in which the state would use federal money to subsidize private insurance plans to expand coverage. The plan may be submitted come fall but no other details were released. “It’s tough,” Little said. “We experience extremely high bad debt, folks who don’t have the ability to 13 2014 octoBER W e l c o m e Home 1250 Cedar Hills Dr. Cookeville, TN 38501 (931) 526-9108 Jenene Jones, Executive Director 14 octoBER 2014 FROM ACA | 13 them on appropriate staffing levels, considering the medical center’s size, volumes and patient acuity. “We have some capital projects on hold. Salary initiatives for individuals are on hold. We have a lot of travel requests that are on hold,” Korth said. “There’s a lot we’re doing financially to continue to operate the hospital as efficiently as possible.” But in other ways, there’s growth. HMC has actually ramped up its surgical staff with additional personnel. Little said they set a record for number of surgeries there in July. “You don’t see as many inpatients, so we have to look at ways to evolve as a facility and grow in different ways,” Little said. “We just have to think differently.” JRMC is also adding a new general surgeon in January to boost volumes. CRMC hired 19 new physicians in the last year and invested in a new da Vinci surgical robot. “Of all the things we’re doing at the facility, we’re not sacrificing news // OPINION // feature on quality. You never compromise patient care,” Korth said. “We are looking at everything we spend money on to see if we can tighten the belt but still maintain care. It’s a // profile // column // CLASSIFIED challenge. We have to make conscious cost decisions that don’t affect outcomes, but there’s hard choices that we have to make when we’re facing hard truths. This is our new “Of all the things we’re doing at the facility, we’re not sacrificing on quality. You never compromise patient care. We are looking at everything we spend money on to see if we can tighten the belt but still maintain care. It’s a challenge. We have to make conscious cost decisions that don’t affect outcomes, but there’s hard choices that we have to make when we’re facing hard truths. This is our new environment.” PAUL KORTH Cookeville Regional Medical Center, CEO Protect your most valuable resource. At BB&T Insurance Services, we know how important it is to be able to attract and retain the best talent. We also know that every business we work with is as unique as its employees. That’s why we design your Employee Benefits plan with you – for you. From competitive employee benefits coverages to retirement, we’ll provide a plan that will not only accommodate your needs, but also grow with you. Insurance.BBT.com Nicole Ziegler Employee Benefits BB&T Legge Insurance Cookeville, TN 38501 931-646-1837 ucbjournal.com environment.” As for regional facilities still being considered “high risk,” there’s little denying it’s a struggle. While HMC is not on “life support” per se, Little says they’re not out of the danger zone. “Our community still supports our hospital very well. We’re lucky in that regard,” Little said. “Does that mean I’m not worried about next year? It absolutely doesn’t mean that, because it’s just going to get harder every year.” And a hospital closure can be devastating for a community, he added – often, a medical center is the county’s largest employer, and in the case of Highland’s, one of the county’s biggest tax payers as well. “And from an economic development, it’s really hard for a community to grow and recruit industry if you don’t have health care services in the immediate area,” Little said. “So there is definitely a downstream effect to what’s going to be happening. And it will continue to happen.” Community We are Livingston Livingston Regional Hospital provides general medical and surgical care, 24-hour emergency services, diagnostic services, women’s services, and inpatient and outpatient rehabilitative services to residents of Overton and surrounding counties. LRH has had a strong tradition of supporting its surrounding communities through the development and promotion and health awareness and by delivering high quality, cost-effective healthcare services. Livingston Regional Hospital has the services you need when and where you need them. You don’t need to go anywhere else. Learn more at MyLivingstonHospital.com Services included Cardiopulmonary Department Clinical Laboratory/Pathology Critical Care Unit Diagnostic Imaging and Radiology Services Dietary Services Emergency Services Medical/Surgical Nursing Services Occupational Medicine Program OakPoint Center for Behavioral Services Pastoral Care Pharmacy 315 Oak Street • Livingston, TN • (931) 823-5611 Quality Resource Management Roe Rehab Center Senior Friends Sleep Center Surgery Services Women’s Center Wound Care © 2014, Branch Banking and Trust Company. All rights reserved. Insurance.BBT.com HighPoint Health System and its affiliates are committed to principles of equal opportunity and affirmative action. DO YOU E XPE RIE NC E T HE DISCO MFO RT & PAIN F U L SWE L L ING O F VARICO SE VE INS? If so, you may be suffering from chronic venous insufficiency (CVI). More than 30 million people suffer from varicose veins or CVI.1 Regain life! LOSE WEIGHT CVI is a progressive disorder with symptoms that can worsen over time if left untreated. T HE VN US C LO SU RE PRO C E DU RE ® > Quick outpatient procedure > Less pain, less bruising than laser > Return to normal within 1-2 days Find out if weight loss surgery is the solution for you. ULCER VARICOSE VEINS SWELLING SKIN CHANGES Middle Tennessee SURGICAL SPECIALISTS M I DT N SU RG E RY.C O M 2 0 3 N C E DA R AV E | CO OKE VIL L E , TN 38501 | 931 .528.1992 ™ 16 octoBER 2014 14th annual ART Prowl means business SHANNON TERRY | Special to the UCBJ COOKEVILLE – Local artists are gearing up for the 14th annual ART Prowl with support from a familiar underwriter and several new stops on a tour that highlights local artists, new businesses and community involvement. For the second year, the WestSide Business Association has signed on as the primary underwriter for ART Prowl, which takes place noon-8 p.m. Friday, Nov. 7, and 10 a.m. – 6 p.m. Saturday, Nov. 8, on Cookeville’s WestSide and other nearby locations. “We are so excited that this year, once again, the Art Prowl is focusing so much attention on the WestSide,” said Allan Stingley, WestSide Business Association president. “All the shops and restaurants news // OPINION // feature on the WestSide create a fun atmosphere for ‘prowlers’ to enjoy and our small business owners are always thrilled with the foot traffic that Art Prowl brings to our businesses. It’s the largest event on the WestSide each year and we believe in the value and benefit to our region of having such a wonderful event held on our front doorsteps.” According to ART Round Tennessee’s (ART) Executive Director, Marilee Hall, this continued support conveys a strengthening of the partnership between WestSide businesses and the local art community. “It is deeply gratifying to see the commitment from our local sponsors and underwriters grow,” Hall said. “Supporters who have given over the years tend to increase donations and support, which encourages other local businesses to do the same. Art is at the heart of business and creativity the root of all entrepreneurism.” This year’s event begins at the ART Prowl welcome center at Charity’s Bake Shop located at 11 N. Oak Ave., where prowlers can pick up maps and purchase ART Prowl T-shirts. The route includes new stops, giving the public the opportunity to check out local // profile // column // CLASSIFIED businesses such as the Blue Rooster Canteen, Gentleman’s Barber, the History Museum, Synergy, WCTE-TV lobby and Poets Coffee. Additional locations are also on the tour at various businesses, studios and homes nearby and are included on the Prowl map. ART Prowl is the key fundraiser for ART Round Tennessee and is funded in part by a grant from the Cookeville Arts Council. ART’s overall mission is to advocate for and promote visual arts and artists in the Upper Cumberland. Within ART, marketing efforts are always geared toward “art as a career” and encouraging artists to see their art as a business. “ART Prowl offers a unique opportunity for people in the Upper Cumberland to see what local artists are making and selling,” said John Sellberg, ceramic artist who will be showing at the Blue Rooster Canteen during the Prowl. “For any small business local support is crucial. ART Prowl brings the community together to celebrate and support a diverse group of artists who offer something for everyone by creating one-of-a-kind handmade work.” Being involved in ART Prowl is ucbjournal.com certainly about showing work and making money but to many ART Prowl artists there is a deeper connection and responsibility in regard to ART Prowl’s mission within the community. “I initially became involved with ART Prowl because I wanted a local venue to show my work,” said ceramic artist and owner of Addled Hill Pottery, Susan Moore. “The more involved I have become, I realize I can be the change I want to see in my community by exposing more people to fantastic local art and getting them excited about it. Cookeville is growing in such a positive direction and I attribute that in part to its continuing support of the arts.” ART Prowl benefits both artists and businesses by promoting tourism and inviting people to experience Cookeville’s art scene and local fare. “Cookeville’s historic WestSide means several things to the people of the Upper Cumberland and nothing more notable than the hub for art, artists and a wonderful outlet for creative expression,” Stingley said. “Be one of the thousands who enjoy this rich, cultural tradition and come ‘Take A Walk On The WestSide’ and enjoy Art Prowl 2014.” Excellent rehabilitation is just next door at an NHC near you! NHC HealthCare specializes in providing intensive rehabilitation services to patients of the Highlands area. Our patients have better outcomes because of our team approach to patient-centered care. Let our trained professionals help you return to your active lifestyle. NHC Highlands - The Place for Rehabilitation Therapy C O O K E V I L L E | M c M I N N V I L L E | S M I T H V I L L E | S PA R TA (931) 528-5516 815 S Walnut Ave. (931) 473-8431 928 Old Smithville Rd. w w w.n hchigh la nds.com (615) 597-4284 825 Fisher Ave. (931) 836-2211 34 Gracey St. 18 news octoBER 2014 // OPINION // feature // profile // column // CLASSIFIED ucbjournal.com Grey Wolf Lodge moves headquarters to UC LIZ ENGEL CLARK | UCBJ Editor ALLONS – This isn’t your typical dude ranch. Sure, there are herds of horses, trail rides, and amenities that are definitely more tourist leaning. But Grey Wolf Ranch, a new Upper Cumberland business located minutes from Dale Hollow Lake in the confines of Clay County, offers something different. A unique – and totally personalized – instructional experience. Owners Daniel and Christine Grey recently relocated both themselves and their company’s headquarters to this quiet locale –beyond the boundaries of Overton but still considered Allons territory: 115 acres within minutes of Willow Grove Marina, land once partially pegged for the La Gardena development, a 400-room hotel, spa, golf course, GREAT REASONS TO SEE A GERIATRICIAN SEEING A GERIATRICIAN CAN BENEFIT YOUR HEALTH. Geriatricians are trained to recognize how illness in an elderly person is different from illness in a younger person. They know the importance of maintaining independent living and social support as well as of using a holistic approach that emphasizes healthy aging and preventive care. FRAILTY. Frailty is an inevitable part of aging, but it may affect an elderly person’s ability to function independently at different times and in different ways, such as making them more susceptible to falls and needing more supervision and assistance. A geriatrician has special training in how these conditions interact in seniors. MULTIPLE MEDICAL PROBLEMS. Many seniors manage multiple medical conditions, such as arthritis, heart disease, diabetes, and neurological conditions. A geriatrician has special training in how these conditions interact in seniors. MULTIPLE MEDICATIONS. Multiple medical conditions often require taking numerous prescriptions drugs. An older body breaks down medications differently than a younger one. Geriatricians are trained to recognize side effects and drug interactions in seniors. MENTAL DECLINE. Some loss of cognitive ability is an inevitable part of aging, but certain symptoms may indicate common conditions such as depression or Alzheimer’s disease. Geriatricians are trained to know the difference between the signs of normal aging and those of more serious illness. They can also provide the appropriate treatment for the condition. CAREGIVING ADVICE. Being a caregiver for someone with senior health issues can be confusing, stressful, and exhausting. Seniors may need help with daily tasks such as bathing, dressing, going to the bathroom, or eating. A geriatrician can help with finding the right outside assistance and support from professionals such as a care manager or a home aide. “I look forward to meeting new patients and being a part of your health care needs.” We are planning many more happy years serving the residents of the upper Cumberland area.” DR. PARDEEP SHARMA Diabetes, Geriatrics and Family Care Dr. Sharma has been practicing in the upper Cumberland area for 10 years. He is board certified in Geriatrics and Family Practice. He completed his Geriatric fellowship at East Carolina University and also completed a year-long fellowship in diabetes. Located conveniently close to Cookeville Regional Medical Center, he treats diabetic patients, elderly patients and provides care for the entire family as a Primary Care Physician. Outside of work, he enjoys tennis, swimming, biking, and working on old cars and outdoor activities. Dr. Sharma has had great success treating not only simple but also complicated diabetic patients. He is excellent in simplifying the patient’s diabetic medications, insulin and insulin pump. By also providing family care, Dr. Sharma can take care of your entire family’s needs. Cumberland Kidney and Diabetes 221 N. OAK AVE. | COOKEVILLE, TN 38501 | (931) 646-0880 | MONDAY - FRIDAY 8 am -5 pm news ucbjournal.com equestrian center and shopping village that went belly up in a bleak economy in recent years. The Greys stepped in in December/January and put forth hours planning, clearing and building. The welcome center is the first point of contact for patrons, but there’s pasture out back and plans for lodging down the road. The main attraction at Grey Wolf Ranch, however, is the couple’s unique approach to teaching, crafted themselves and dubbed “Learn to Ride…Ride to Learn.” In essence, it’s a personal growth strategy that goes way beyond the typical trail rides offered at some ranches, where visitors follow one another in single file by horse’s tail, Daniel says. That’s still offered, of course, but the Greys want you to learn how to “move with the gait of the horse.” Riders, for example, learn how to carry their weight in the legs, instead of being a dead weight on the horses’ back. Control is emphasized. // OPINION // feature Ultimately, the horse becomes a means and a metaphor to teach you about life. “Based on one’s body language, you ‘learn to ride’ even without being on or around a horse. We’re in the business of reading body language. But as good as you or I may be at reading body language, our ability is dwarfed by a horse,” Daniel said. “And if a horse can figure out how to take advantage of you, he or she will. If life can figure out how to take advantage of you, it will. It’s about one word and one word only; we teach you how to be in 100-percent control. “When ‘riding to learn,’ we teach you to be results-oriented, not excuse oriented,” he continued. “If a rider says, ‘This horse won’t do what I want him to do,’ you’re going to hear us say, ‘It’s not about the horse. It’s about you. You’re being too gentle.’ The horse will teach you immediately how to take and give.” That approach is one the Greys WATSON METALS // profile // column // CLASSIFIED have had success with over 20-plus years. It’s also one that certainly lends itself easily to the businesses climate. Grey Wolf is open for corporate retreats, group workshops and team building events as well as family reunions, romantic retreats, weddings and the like. In addition to their new Tennessee operation, the Greys still maintain ranches in Colorado and the Dominican Republic. Here, the plan is to offer something different for tourists – with Dale Hollow Lake as a peak attraction – and promote other local businesses. For example, there’s currently no lodging on site, so guests are sent to marinas. The couple is definitely open for the adventure – and 2014 octoBER 19 challenge. “Our goal is that a customer will never see the same thing twice,” Christine said. “Our attention to detail and our hands-on methodology is what really helps us be successful.” “That’s the type of personal touch we give everyone,” added Daniel. “We treat every person who comes here as though they’re the only person who’s ever been.” A t Morningside of Lowest prices in the Upper cUmberLand Cookeville Assisted Living It’s about living well. • Wood & Metal Trusses • Some Panels in Stock • Trim, Supplies & Tools • 20 colors / 40 year warranty 931.526.1236 1210 S. Jefferson Avenue, Cookeville, TN 38506 same location office located in the back WatsonMetals.com WE TREAT PATIENTS OF ALL AGES F rom Five Star service, to fine dining, health and wellness programs, and exciting daily activities, life at Morningside Assisted Living is all about living well. • Achoiceofhomelikeaccommodations • Assistancewithactivitiesofdailyliving Joshua Gravelle, D.D.S. Cara Corning, D.D.S. Michael Sawaf, D.M.D., C.A.G.S. Jeffrey Carter, M.D., D.M.D. FAMILY DENTISTRY DENTURES ROOT CANAL THERAPY ORTHODONTICS PEDODONTICS ORAL SURGERY RECIPIENT OF THE HERALD-CITIZEN 2014 READER’S CHOICE AWARD • Restaurant-styledining • Housekeeping,linen,andlaundryservice • Social,recreational,spiritual,and educational programs • Andmuchmore! (931) 525-1083 1010 East Spring Street | Cookeville, TN 38501 Sherry Norrod, Executive Director We also offer respite care – A great way to experience assisted living. 20 news octoBER 2014 FROM BIZBUZZ | 5 Cumberland River Cruises return to Granville as part of Fall Celebration GRANVILLE – The town of Granville and the tourism group Rivertowns of the Historic Cumberland will sponsor fall cruises Oct. 3-5 on the Cumberland River. The cruises are through Cumberland River Cruise and will include interesting facts and stories of river. Cruises on Friday, Oct. 3, and // OPINION // feature Saturday, Oct. 5, will go through the Cordell Hull dam lock. This fourhour cruise will be from Carthage to Granville on Oct. 3 and Granville to Carthage Oct. 5. In conjunction with Granville’s annual Fall Celebration, the Cumberland River-narrated cruises will be offered at 3 p.m. and 5 p.m. Oct. 3 and 10 a.m., 11:30 a.m., 1:15 p.m., 2:45 p.m. and 4:30 p.m. Oct. 4 from Granville Veterans Park. Jazz on the Cumberland concerts will also begin at 11:30 a.m. at the park until 5 We care for our clients with commitment and compassion. Rest assured that you’re doing the right thing when you choose The Right Care with Right at Home. // profile // column // CLASSIFIED p.m. Oct. 4, featuring the Jackson County High School band, The Big Band Sound, The Blues Brokers and Sonic Fusion Military Band. For more information and/or cruise reservations, call (615) 451-4001. Granville’s Fall Celebration Oct. 4 will also feature the grand opening of the Granville Scarecrow Festival, which is a month long event; the Ralph Maddux motorcycle show; Granville Quilt Festival; the grand opening of “If These Walls Could Talk” at Sutton Homestead; stitching, music and molasses at Pioneer Village featuring old time craftsmen; and 1860s living history reenactments; arts festival; children’s rides; historic building tours; food; craft booths and more. For more information, visit granvilletn.com. Averitt recognized by Chevron for service and performance COOKEVILLE – For the third straight year, Averitt Express has been named a Carrier Recognition Awardwinner by Chevron Lubricants. Chevron recognized Averitt for the ucbjournal.com full-service transportation provider’s dedication to customer service. The Carrier Recognition Awards are issued to Chevron’s carrier partners that help elevate the perception of Chevron and its lubricant brands through a combination of safety, service and performance. Averitt was highlighted for its service, achieving “on-time” ratings of 90 percent or better for pickup and delivery of goods, with strong survey results from the locations it served. “Exceeding our customers’ expectations is our team’s goal every day,” said Gary Sasser, Averitt’s president and CEO. “We’re proud of our associates and their commitment to service excellence, and we’re honored to be recognized by great customers like Chevron for these efforts.” The Chevron Lubricants 2013 Carrier Recognition Award is one of several honors Averitt has received this year, garnering Walmart’s 2013 Regional LTL Carrier of the Year title and a 2013 Alliance Award from Experience, Knowledge & Skill The three things you want most in a doctor who is taking care of you or your family. In the field of implant dentistry, Dr. Stephen Johns exhibits all of these crucial traits. Having placed implants for over 34 years, Dr. Johns is one of the most experienced implant dentists in the state. His experience, knowledge, and skill are backed up by his credentials. He is a long standing Fellow in the American Academy of Implant Dentistry, a Diplomate in the American Board of Oral Implantology, and selected by his peers as an Honored Fellow of the American Academy of Implant Dentistry (AAID) which is reserved for 1% of the academy’s membership. Dr Johns seeks to help further cultivate the field of implant dentistry as an examiner for the AAID, in which he tests the dentists applying for implant credentials. Dr. Johns’ expertise and accreditations also qualify him to do both the surgery and the final prosthetics (teeth) for his patients. In other words, you can have all of your treatment done in one office by one doctor. He can take care of the whole implant process from start to finish in the soothing comfort of his state of the art office. If dental implants are in your future, then Johns Family and Implant Dentistry should be your destination. It is definitely the place “Where skilled hands and caring hearts come together.” 1 21 S o u t H WA S H I n g t o n Av e n u e , C o o k e v I l l e , t n 3 8 5 01 Dr. Stephen Johns (931) 528-6547 JohnsDentistry.com ucbjournal.com World Trade 100/SMC3. Cookeville bank to open branch in Baxter BAXTER – Putnam 1st Mercantile Bank has opened a new branch in Baxter. The Cookeville outfit expanded into the former Citizens Bank building in the western Putnam County town, at 322 Main St., Baxter. Sue Neal will serve as community president. The new branch opened Sept. 23. Putnam 1st Mercantile has two locations in Cookeville, its main office at 200 W. Jackson St. and in the Village Center at 860 E. 10th St. Cookeville Medical Clinic adds new testing for diabetes care COOKEVILLE — Cookeville Medical Clinic PLLC and its affiliated entities have added two new diagnostic tests for patients to help enhance prevention and decrease progression of diseases associated with diabetes and other ailments. Diabetes is on the rise with almost 10 percent of the population being diagnosed. It’s the leading cause of peripheral neuropathy, which is a result of nerve damage that often causes weakness, numbness and pain, usually in the hands and feet, but may also occur in other areas of the body. The American Diabetes Association recommends assessment of sudomotor function of small nerve fibers in the current panel of diagnostic tests for the detection of peripheral neuropathy. A quick two-minute non-invasive test, the sudopath provides useful information to aid the health care provider in prevention, diagnosis and treatment of autonomic nervous system dysfunction. Early identification of these complications, which are often asymptomatic in as much as of 50 percent of diabetic patients, has the potential to reduce or delay disease progression with timely preventative treatment. In addition to the sudopath, Cookeville Medical Clinic is also offering the vestibular autorotation test (VAT), balance testing as part of basic primary care services to monitor and screen for vestibular dysfunction that causes dizziness and increase chances of falling. One out of three seniors fall, and falls are the leading news // OPINION // feature cause of accidental death, injury and hospital trauma admissions according to the Centers of Disease Control (CDC). The VAT assessment helps diagnose and treat vestibular deficits to reduce the burden of fall-related injuries and deaths. “These wonderful tools and technology available for our patients provide us with the ability to utilize the most comprehensive level of care and develop prevention and treatment // profile // column // CLASSIFIED plans through evidence-based medicine,” said Dr. Pushpendra K. Jain, CEO and medical director. “Our role as primary care providers is not just to keep you healthy but to make sure you stay healthy. Thus, enhancing and expanding our services allows for the ability to focus on prevention and screening to protect the health and well being of our patients.” Cookeville Medical Center and its 2014 octoBER 21 affiliated entities provide primary and urgent care medicine paired with ambulatory services. Ancillary services include on-site prescription filling, laboratory, digital CT and X-ray, EKG, echo, ultrasounds, bone density, bladder scan, aorta scans, online access through a secure patient portal, and more. For more information, call (931) 528-8899 or visit www. cookevillemed.com. 22 news octoBER 2014 Business Licenses // OPINION // feature Alpharetta, GA 30004, Horizon Construction Co. Cookeville, TN 38501, Sunbelt Rentals Inc. Hunter’s Training and Consulting, gun safety course, 189 Green Tom Moyer Carpentry, construction, Mountain Road, Cookeville, TN 38506, Billy Hunter/Jamie D. Hunter Jackson Mart, convenience store/gas, 1142 Eads Bluff Road, Georgetown, TN 37336, Thomas Moyer S. Willow Ave., Suite F, Cookeville, TN 38501, Jonathan M. Vinson Putnam County Kimberly Inc., TDOT construction, 3536 Boles Beaty Road, Alpine, TN 38543, Tim Mountain Larry Crawford, drywall installation, 14490 Center Hill Dam Road, Silver Point, TN 38582, Larry Crawford Vaughn Construction Inc., grading and excavation construction, 900 Airport Road, Waverly, TN 37185, Vaughn Contractors Inc. Westhaus Vapor, electronic cigarettes, 4347 Big Orange Drive, Cookeville, TN 38501, Kenneth West Brown Construction, construction, 5320 Nashville Highway, Cookeville, TN 38501, Harold E. Brown Jr. Lil Bit of Everything, thrift store, 159 Second Ave. S, Algood, TN 38506, Martha Kirby overton County Centimark Corporation, Mint, hair salon, 341 S. Willow Ave., Cookeville, TN 38501, Amanda M. Richards All Things Vintage, collectibles/ construction, 334 Freehill Road, Hendersonville, TN 37075, Centimark Corporation Citgo Auto Care, auto repair and parts, 410 N. Washington Ave., Cookeville, TN 38501, William W. Kennon Pink Lace & Threads, clothing sales, 117 Phillips Bent Court, Cookeville, TN 38506, Lisa D. Caskey Pro Auto Detail Inc., auto detail County Line Cold Ones, convenience service, 1620 S. Jefferson Ave., Cookeville, TN 38501, Kirk Evans Discount Wine & Liquor, wine R & D Services Inc., consulting services, 102 Mill Drive, Cookeville, TN 38501, R & D Services Inc. store, 1838 Industrial Drive, Monterey, TN 38574, Dawn Perez/Pablo Perez and liquor sales, 831 S. Jefferson Ave., Suite C, Cookeville, TN 38501 Foxtail Hammock Company, hammocks and outdoor equipment sales, 149 Prosperity Drive, Baxter, TN 38544, Matt Chambers Gallaher & Associates Inc., security installation, 3351 Regal Drive, Alcoa, TN 37701, Gallaher & Associates Inc. Holland Contractors Inc., asphalt paving contractor, 3041 Highway 70E, Waverly, TN 37185, Holland Contractors Inc. Horizon Construction Company, construction, 415-B Winkler Drive, Raisin Acres Farm, soapmaking, salves, creams, lotions, tea and herbs, 6343 Hilham Road, Cookeville, TN 38506, Sherri Stickler/ Patrick Stickler Rouse Construction Company, general contactor, 11121 Kingston Pike, Suite G, Knoxville, TN 37934, Rouse Construction Co. // CLASSIFIED submitted by County Clerk Hugh Ogletree antiques/crafts, 103 E. Court Square, Livingston, TN 38570, Len A. Apgar Bright Beginnings, daycare, 1008 E. Main St., Livingston, TN 38570, Megan E. Boles C & L, general framing, 147 Bilbrey Qualls Road, Cookeville, TN 38506, Les Paul Brown Get – N – Go, drive-through beer sales, 133 Maxwell Chapel Lane, Hilham, TN 38568, Thomas A. Naff BQ Enterprises, 601 Vickers Place, remodel commercial, $22,000 Church Cookeville First Assembly of God Inc./ King Construction Group Inc., remodel commercial, 2223 N. Washington Ave., $222,494 David and Pam Sanders/Reliable Building Service LLC, addition commercial, 43 Church Ave., $19,500 Gaw Joyce Ann/Bob Vick & Associates, remodel commercial, 1509 N. Washington Ave., $50,000 Heritage Commercial Holdings LLC, addition commercial, 321 E. Spring St., Suite 303, $24,500 Robert Larrick/Herb Allison, remodel commercial, 42 W. Broad St., $20,000 Ting Kwun Lon ETUX Rebecca/Bob Vick & Associates, addition commercial, 39 Depot St., $2,500 Cook Out/Qualified Builders Inc., new commercial, 869 S. Jefferson Ave., $155,722 Putnam County Board of Education/BJP Legacy Construction Co. LLC, new commercial, 1 Cavalier Drive, $57,750 Mid Tennessee Metal Inc., metal roofing retail, 163 Bennett Lane, Cookeville, TN 38506, Kimberly Kellum Tennessee Technological University Foundation, Sam’s Bait Shop and Flea Market, bait, tackle shop and flea market, Bank of Putnam County/Norrod Builders, 2325 Byrdstown Highway, Monroe, TN 38573, Sam Jennings demolition, 201 W. Seventh St., $50 commercial-structures/warehouses/shops/additions/alterations, 408 E Stratton Ave., $600,000 S & B Tile Contractors LLC, tile Sylvan Mazelin, carpentry-flooring, 4539 Double Springs Church Of Christ/Pippin Construction, commercial-structures/warehouses/shops/additions/ Sunbelt Rentals Inc., rental and sales The Garden Spot, produce stand, 1140 Grady Stewart, commercial-structures/warehouses/shops/additions/ alterations, 1999 Gainesboro Grade, $29,000 installation, 4510 Settlet Bridge Road, Suwanee, GA 30024, S & B Tile Contractors LLC of construction equipment, 701 Bill Smith Road, Muddy Pond Road, Monterey, TN 38574, Sylvan R. Mazelin W. Main St., Livingston, TN 38570, Otis Porter ucbjournal.com Commercial Building Permits: AUGUST 2014 List includes: Owner/contractor, type of construction, address and estimated cost Johnny Myers, finish carpentry, 4950 Back 2 New, painting contractor, 1029 column Underground Ink, tattoo shop, 611 Cookeville, TN 38506, Michael Watson Old Bon Air Road, Sparta, TN 38583, Kimberley Inc. // City of cookeville/ Putnam County 215 W. Jackson St., Cookeville, TN 38501, Viru Inc. submitted by County Clerk Wayne Nabors profile Upper Cumberland Auto Sales LLC, used auto sales, 1210 S. Jefferson Ave., The following businesses have received licenses during August 2014. The list includes the business name, type of business, location and owner’s name, if available. Buck Mountain Road, Cookeville, TN 38506, Johnny Myers // alterations, 4665 Norton Drive, $600,000 City of Cookeville/TV Parks, commercial-structures/ warehouses/shops/additions/alterations, 2606 Gainesboro Grade, $1,808,200 John Short, commercial-structures/warehouses/shops/additions/ alterations, 1024 Shag Rag Road A, $6,000, 1024 Shag Rag Road B, $9,000, 1024 Shag Rag Road C, $10,000, 1024 Shag Rag Road D, $10,000, 1024 Shag Rag Road, $12,000, 1024 Shag Rag Road, $12,000, 1024 Shag Rag Road, $6,000 Advanced Propane Inc./DTD Ventures LLC, commercial-structures/warehouses/shops/additions/alterations, 6350 Highway 111, $70,000 City of Crossville/ Cumberland County List includes: Contractor, permit type/description, square footage, address and valuation Sippel Development, LDP, pavement rehabilitation Walmart Supercenter, 168 Obed Plaza, $200 Crossville Housing Authority, building-commercial, four plex apartment building, 46 Harper Lane, $169,632; plumbing-city, plumbing for four plex apartment building, 46 Harper Lane, $50 J. Cumby Construction, building-commercial, storage building, 656 Interstate Drive, $350,000; LDP, 12,000 square-foot addition, 656 Interstate Drive, $50 Mallia Engineering Company, building-commercial, Stonepeak expansion, 238 Porcelain Tile Drive, $1,467,000; LDP, addition to Stonepeak tile plant, 38 Porcelain Tile Drive, $100 MTLC Inc., building-commercial, business renovation, 2340 N. Main St., Suite 68, $230,000 Highland Construction Inc., LDP, commercial building, 1396 Interstate Drive, $50; LDP, new credit union construction, 9 Southbend Drive, $50 Action Heating and Cooling, plumbing-city, plumbing for business, 2340 N. Main St., Suite 68, $75; mechanical, mechanical for business, 2340 N. Main St., Suite 68, $75 Cove Builders & Development Inc., building-commercial, maintenance shop, 389 County Seat Road, $141,291 ucbjournal.com news // OPINION // feature // profile AUGUST 2014 CLAY 6.1 JACKSON 6.0 CANNON WARREN 7.8 CUMBERLAND 8.5 WHITE 9.1 Home US ►Allow Employers to Control their Benefit Cost. ►AreConsumerDirectedHealthPlans. CIA Combined With 6.3Health Savings Account (HSA) • Flexible Spending Account (FSA) Health Reimbursement Arrangement (HRA) VAN BUREN 10.0 23 Mature Driver Discount Mature Homeowner Discount Multi-Policy Discount Multi-Policy Discount Is your Health Care Cost Increasing? Multi-Car Protection Discount Cumberland Insurance Group offersDiscount Choices to Help both Employers andDevice Employees TENNESSEE Discount Control Air andBag Reduce their Health Care Cost. New Home Discount Anti-lock BrakeHealth Discount Protected Subdivision Discount High Deductible Plans (HDHP): 7.4 7.0 6.9 Auto FENTRESS PUTNAM DEKALB 6.5 8.0 2014 octoBER Discounts available for Auto & Home 8.3 OVERTON 8.0 SMITH 11.0 CLASSIFIED // A U T O • H O M E • L I F E • H E A LT H • B U S I N E S S PICKETT 8.5 column 50 OR OVER? CALL US TODAY! Upper Cumberland Unemployment DATA MACON // Source: Tennessee Department of Labor & Workforce Development ►AllowEmployeestoControlMedicalSpending. ►EmployeeshaveFlexibilitytouseMedical$$$Wisely. ►MedicalCostareeitherPre-TaxedorTaxDeductible. C U M B E R L A N D $$$ Equals Health Care Savings $$$ INSURANCE AGENCY Call one of our Agents Today for more Information. trust • protection ••choices An Authorized Agent C BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association® Registered marks of the BlueCross BlueShield Association, an Association of Independent BlueCross BlueShield Plans CLASSIFIEDs AUTO ● BUSINESS ● LIFE ● 1459 Interstate Dr, Ste 201 Cookeville TN 38501 (931) 372-1222 (931) 372-2762 fax SPARTA 287 N Spring St COOKEVILLE 1459 Interstate Dr. Ste Sparta TN 201 38583 Cookeville, (931) TN 38501 836-2675 (931) 372-1222 (931) 836-8459 fax (931) 372-2762 fax SMITHVILLE 117 E Bryant St JAMESTOWN 1007 Old Hwy 127 S. TN 37166 Smithville Jamestown, TN(615) 37556 597-4375 (931) 879-5923 (615) 597-4390 fax (931) 879-6637 fax Lite Rock 95.9, 106-9 Kicks Country and Rock 93-7 hit the road every Friday Night with games, prizes, food, free Titans tickets and inflatables for the kids. Every week, a different school — showing off hometown pride. It’s the Football Friday Tailgate Party live! See the schedule at LiteRock959.Com. JAMESTOWN 1007 Old Hwy 127 S SMITHVILLE SPARTA 287 N. Spring St. Jamestown TN 38556117 East Bryant St. Sparta, TN 38583 (931) 879-5923 Smithville, TN 37166 (931) 836-2675 (931) 879-6637 fax (615) 597-4375 (615) 597-4390 fax (931) 836-8459 fax www.cumberlandinsurance.com FOOTBALL Friday Nights, we salute the gridiron stars of the Upper Cumberland — and the communities that cheer them on. It’s the Football Friday Tailgate Party presented by Highways, Inc. HEALTH INSURANCE GROUP Enhance your business or home with live interior plants. Dr. Your Plants offers design, installation, weekly maintenance, and for your home, vacation plant care. Free Consultation. Call Mark at Dr. Your Plants, 931-252-4180. IT’S ● CUMBERLAND COOKEVILLE BUSINESS SERVICES HOME TIME! Phillip Fulmer on Rock 93-7 Preview the day’s UT and SEC action with the former Vols head coach, former UT defensive coordinator Doug Mathews and Rock 93-7’s own Larry Stone. Go Coach to Coach, Saturday morning at 10am on Rock 93-7. Wall to Wall College Football America’s best conference. It lives on Cookeville’s News Talk 100.9/AM 1600. It’s SEC Saturday presented by Cumberland Kia. Three live games every week — from the SEC and the best from across the country. Turn it up Saturday. SEC Saturday on Cookeville’s News Talk 100.9. online access Secure online access to your healthcare providers and medical records anytime from your home, office or mobile device Your healthcare information is now at your fingertips … My Health Record – available at River Park Hospital and Highland Medical Center – and Health Access 24/7 – available at DeKalb Community Hospital and Stones River Hospital – are online services through which you can connect with your healthcare providers anytime, anywhere. You can use it to connect with your doctor, pre-register for hospital services, view test results and more. One of the most convenient features is the online Personal Health Record (PHR) which allows you to store, view and update all your health information in one secure place. Only you can decide who has access to your medical history. You can also use it to help manage the health of someone you care for. Using a PHR can help people make better health decisions and improve their quality of care by allowing them to access and use the information needed to communicate effectively with others about their healthcare. • • • • • • • View your health record online Record your own personal health notes Communicate with your healthcare providers* View or request lab and other test results Review hospital discharge summaries Review medications Access medically reviewed information * My Health Record and Health Access 24/7 are secure HIPAA-compliant messaging services. It is a safe and confidential way to communicate your non-urgent healthcare needs. Before you can use the messaging service, both you and your physician have to agree to communicate online using this system. DCH, HMC and SRH are partly owned by some of the physicians who serve our patients. Visit our websites to learn more. It’s EAsy to GEt stARtEd Just give your email address to a staff member. Or visit your hospital’s website at deKalbCommunityHospital.com HighlandsMedicalCenter.net RiverParkHospital.com or stonesRiverHospital.com The online patient portal allows you to access your health information easily and safely – all according to your schedule. Using your own secure password, you can access the patient portal 24 hours a day, 7 days a week from the comfort and privacy of your home, office or mobile device. Capella_PatientPortal_UCBJ_Oct2014_10.375x13_FINAL.indd 1 deKalb Community Hospital and stones River Hospital’s patient portal – Health Access 24/7 9/23/14 12:33 PM
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