CHAPTER 2 BACKGROUND INFORMATION
Transcription
CHAPTER 2 BACKGROUND INFORMATION
CHAPTER 2 BACKGROUND INFORMATION 2.1. Business Process in Broadcasting Television Industry Broadcasting television industry is one of the biggest entertainment industries in the world. Entering this industry means that the player must understand the business process inside it. To mastering the business process, the player must know and understand the regulations that actually happen. The main issue is the business practice regulation. Different countries or regions face different issues on it. For the basic knowledge, this industry has specific performance indicators as a fundamental in the business process. These performance indicators will be use as tools to create the product in this industry, and then enroll the business system itself. Business process will be explains in four major subjects. There are regulation and pattern, performance indicator, product, and business system. 2.1.1 Regulation and Pattern for Business Process in Indonesia In Indonesia, the regulation and pattern of this industry are role by the government and also based on the agreement from players and stakeholders in this industry. Mostly, the government set up the basic regulations. But for the business process, the role and regulation create based on the agreement among the players and stake holders, especially in cooperate with Research Company. All players and stakeholder in Indonesia agree in cooperate with AGB Nielsen (formerly AC Nielsen) as a major Research Company and used its phrase as performance indicators and calculating research as a basic knowledge in sales. Government Regulation in Business Process For free TV like in Indonesia, the only product that actually sold by the TV is air time or commercial break. Indonesia has regulations that control the business process. The basic regulation of business process is mentioning about the percentage of air time duration: 15 “Waktu siaran iklan niaga untuk Lembaga Penyiaran Swasta sebanyakbanyaknya 20% (dua puluh per seratus), sedangkan untuk Lembaga Penyiaran Publik paling banyak 15% (lima belas per seratus) dari seluruh waktu siaran.” (UU No 32 Tahun 2002 Tentang Penyiaran, Bagian Kedelapan, Pasal 46 Butir 8). “Waktu siaran iklan layanan masyarakat untuk Lembaga Penyiaran Swasta sekurang-kurangnya 10% (sepuluh per seratus) dari siaran iklan niaga, sedangkan untuk Lembaga Penyiaran Publik sekurang-kurangnya 30% (tiga puluh per seratus) dari siaran iklannya.” (UU No 32 Tahun 2002 Tentang Penyiaran, Bagian Kedelapan, Pasal 46 Butir 8) This is the basic regulation for the business process in Indonesia. Business processes only focus on air time (common use for commercial break). That’s the only way to gain revenue for TV station in Indonesia. Since there is a limitation in air time and also in broadcasting time, commercial TV station has its own limit air time (spot); with the average duration of TV Ad spot is 30 seconds. The calculation of limitation is like this: Maximum TV broadcast / day = 24 hours Maximum air time / day = 24 hours x 20% = 4 hours and 48 minutes Limitation air time / day = 4 Hours and 48 Minutes 1 spot = 30 seconds TV Ad Limitation air time / day = 4 hours and 48 minutes = 288 minutes Maximum spot / day = 288 minutes / 0.5 minutes = 576 spot Limitation spot / day = 576 spots Public Service Announcements (PSA) = 10% air time / day (Max) = 4.8 hours x 10% = 28.8 minutes = 29 minutes (Max) PSA / day = 29 minutes (Max) = 58 spots (Max) 16 DAY TIME, 24 HOURS Limitation Air Time / Day = 4 Hours, 48 Minutes Limitation TV Ad Spot / Day = 576 Spot Net Broadcasting Time = 19 Hours, 12 Minutes Figure 2.1 Limitation Air Time and Spot Pie Chart If a station broadcast 24 hours a day, it will have 576 spots. If the station broadcast less then 24 hours, the spots will be depend on the duration of broadcasting and less then 576 spots for sure. However, commercial TV stations must broadcast PSA every day with maximum 10% from air time/day. Actually, commercial TV stations still can be fine as long as they put 1 spot of PSA. Research Company in Business Process Television industry cooperates with Research Company to provide audience data of TV stations. This is a general requirement in broadcasting television industry all over the world. The purpose is to avoiding prejudice from the stakeholder, especially advertising agency and advertiser. To achieve the trust from advertiser, the survey research must be done from outsource Research Company. And the rule of the game is simple; the entire players (TV stations) in the same regions suggested cooperating with the same Research Company and the agreement of the Research Company sources must get approval from stakeholder and known in public. This is kind of a gentleman agreement. This is the open competition industry, means that all the players can se the current situation among the players. 17 10 National Television stations and more then 70 Local Television stations agreed to cooperate with AGB Nielsen as a Research Company. The cooperation already begin since 1989, at that time the name is still SRI (Survey Research Indonesia) then during the journey it transformed into AC Nielsen then now known as AGB Nielsen. The task for Research Company is basically same since the beginning. The main issues are to provide rating point from each program in TV stations, then provide channel share among TV stations. Those data become the basic tools for stations to sell the product. AGB Nielsen has a privilege to do the survey for this industry in Indonesia. With all population in Indonesia, AGB Nielsen does the survey for house that has a TV set. It calls Indonesian TV Household. Recorded around 40 million TV Household in Indonesia with average 5 persons in 1 Household, AGB Nielson with all TV stations, Agencies and Advertiser did consensus to determine the numbers of respondent and its coverage. The considerations are based on population quantity in every city, and coverage of product distribution or known as FMCG (Fast Moving Consumers Goods). The result of that consensus always changes since the beginning of this industry, followed the growth and needs of this industry itself and also adapted with the major condition. Then, the resent results of respondent that be uses until now are: AGB Nielsen has a privilege for 10 coverage cities for broadcasting television industry survey in Indonesia. 1. Greater Jakarta 6. Medan 2. Greater Yogyakarta 7. Palembang 3. Greater Surabaya 8. Makasar 4. Bandung 9. Denpasar 5. Semarang 10. Banjarmasin The numbers of respondent are 1,800 respondents (household) in each coverage cities. 18 Total respondents in Indonesia = 1,800 x 10 = 18,000 TV households. There’s still a chance that those numbers above will be change. Until now, they still provide the consensus to provide accurate data for this industry. 2.1.2. Performance Indicator There are three basic tools that use as performance indicators in this industry. Those are rating, share, and ADEX (Advertising Expenditure). These three elements used to measure the competition among the players. Then the results also use to create the products that actually sell by TV stations to the Advertiser and Agency. Another role of Research Company is to determine the meaning and concept of these performance indicators. This thing should be done in order to create the same understanding about these phrases of performance indicator among the players and stakeholders. AGB Nielsen published TAM (Television Audience Measurement) Glossary for this industry. TAM Glossary change periodically, depend on the situation that faced in this industry. Rating “Rating is the percentage of a given population group consuming a medium at a particular moment. Generally used for broadcast media, but can also be used for any other medium. One rating equals 1 percentage.” (Source: Television Audience Measurement (TAM) Glossary. Published by AGB Nielsen Media nd Research, 2 edition December 2006) In other word, rating is the percentage of the universe (numbers of viewers) based on the programs that been watch at particular time. Percentage of rating is not always 100%. The universe that been count is based on TV Household (around 42 million TV Household according the latest data in Q1 2007). Based on that numbers, 1 percentage of rating equals to 420,000 TV Household. 19 Television will achieve its rating result as a Goss Rating Point (GRP). It means that the rating is based on time adjustment. It could be minute by minutes or second by second audiences based on the TAM systems. “GRP (Gross Rating Point is unit of audience volume, which is based on the percentage of the target audience population that has viewed a transmission across a unit interval (usually minute by minute audience, but some TAM systems base their GPS estimates on the second by second audience). For example, a GRP of 10 implies and audience size that is equal to 10% of the audience being measured. Meanwhile the total GRP delivery if a schedule of advertising spots is equal to the sum of commercial GRPs/ratings across all the spots contained in the schedule, program or commercial selections. For purpose of calculating commercial GRPs, commercial GRPs for each advertising spot are typically adjusted to a standard 30 second advertising spot interval.” (Source: Television Audience Measurement (TAM) Glossary. Published by AGB Nielsen Media Research, 2nd edition December 2006) “TAM is widely used acronym for television audience measurement.” (Source: Television Audience Measurement (TAM) Glossary. Published by AGB nd Nielsen Media Research, 2 edition December 2006) In Indonesia, AGB Nielsen has its own requirement to measure the rating. For the viewer, the measurement stars from 5 years old until 50 years old for male and female genders. Beside based on ages, AGB Nielsen do the grouping for the viewers based on SES (Social Economic Status). The grouping of SES based on disposable expenditure of primary needs including all daily expenditure such as food, tuition fee, electricity, water, cigarettes, maid salary, monthly rent, and etc. but not including recreations and other non daily expenditure. Range of SES always change depends on situation happened in country. The major factor is economic, especially inflation. With the inflation, the price of goods is increasing. Automatically cost the increasing of household daily expenditure. Since household is the parameter of measuring SES survey, automatically AGB Nielsen must redefine the definition of SES itself. According to AGB Nielsen Media Research release note no. III/11-Jan06, the ranges of SES since 2006 are: 20 Figure 2.2 SES 2005 – 2006 (AGB Nielsen Media Research Release Note no. III/11-Jan-06) Those data above also supported with significant distribution changes since 2004-2005 to 2006 in 9 cities, according to AGB Nielsen coverage city respondent in Indonesia except Banjarmasin (no significant change since 2004). Main factors that changes the SES ranges are: “a. Result of survey establishment analysis that Nielsen did in 9 cities (Greater Jakarta, Greater Surabaya, Medan, Palembang, Bandung, Greater Yogyakarta, Semarang, Makasar, and Denpasar) show that population of SES D and E significantly decreases 20%, while SES A and B significantly increase 9%. b. Significantly increase in trend data of average household ownership in 9%. c. Inflation data from BPS (Badan Pusat Statistik) that happened since January 2004 to November 2005 in average 17.7%. d. CPI (Consumer Price Index) data from BPS since January 2004 to November 2005 in average 135 (increasing 35%)” (AGB Nielsen Media Research Release no. III/11-Jan-06) Percentage proportion for each SES group based on Establishment Survey data in 9 cities Figure 2.3 Percentage Proportion of SES (AGB Nielsen Media Research Release Note no. III/11-Jan-06) 21 Figure 2.4 Normal Distributions (AGB Nielsen Media Research Release Note no. III/11-Jan-06) Share “Share of audience is the percentage of HUT (or PUT, PUR, PVT) tuned to a particular program or stations. “Share of Market” is the percentage of total category volume (dollar, units, etc.) accounted for by a brand. “Share of Voice” in the percentage of advertising impressions generated by all brands in category accounted for by a particular brand, but often also refers to share of media spending.” (Source: Television Audience Measurement (TAM) Glossary. Published by AGB Nielsen Media Research, 2nd edition December 2006) “HUT (Home Using TV) is the percentage of home using (tuned in to) TV at a particular time.” (Source: Television Audience Measurement (TAM) Glossary. nd Published by AGB Nielsen Media Research, 2 edition December 2006) In Broadcasting Television Industry, share divided into two kinds. There are channel share and program share. Both kinds are use to determine the current position of TV competition. Share only count the number of TV household in particular time. Then total share of TV station must be 100% during broadcast time. To know the share numbers, first thing is must know the rating numbers. Then compare it with others rating from others stations. For example: 22 Total UNIVERSE = 42 Million UNIVERSE (In Million) Rating TV A = (5/42) x 100% = 11.9 % = 11.9 = (3/42) x 100% = 7.14% = 7.1 = (2/42) x 100% = 4.76% = 4.8 = (7/42) x 100% = 16.7% = 16.7 = (3/42) x 100% = 7.14% = 7.1 Rating TV B TV A, 5 TV B, 3 Rating TV C TV C, 2 Not Watch, 22 Rating TV D TV D, 7 TV E ,3 Rating TV E Total Rating TV A to TV E = 11.9 + 7.1 + 4.8 + 16.7 + 7.1 = 47.6 (47.6 % from UNIVERSE) Total Rating is not always 100%, but total rating becomes 100% of total share. Share TV = (Rating TV / Total Rating) x 100% Share TV A Share TV B Share TV C Share TV D Share TV E = (11.9/47.6) x 100% = (7.1/47.6) x 100% = (4.8/47.6) x 100% = (16.7/47.6) x 100% = (7.1/47.6) x 100% = 25% = 15% = 10% = 35% = 15% = 25 = 15 = 10 = 35 = 15 Total Share TV A to TV E = 25 + 15 + 10 + 35 + 15 Figure 2.5 Examples of Rating and Share Point (Alex Kumara, private interview, 03/07/2007) ADEX (Advertising Expenditure) “ADEX (Advertising Expenditure) is list of advertisements that noted by AGB Nielsen without any attention of agency commission, bonus and discount on that advertisement.” (Alex Kumara, private interview, 17/04/2007) ADEX only noted the number of spot and advertising spend that station has done for certain period. Advertising spend represent the amount of total price based on transaction between station and advertiser. That price is including agency commission, but not including bonus and discount. ADEX only released for commercial advertising. For PSA (Public Service Announcement), a station has different offer of price. PSA is one of the CSR in this industry. Usually, TV put low price and even free for broadcasting PSA. 23 There are internal and external factors that influence the change of ADEX. The external factor mostly happened from economic change such as inflation and buying power. It is something that the TV station can not control. Even advertiser itself must give much effort to adapt with external factor. Meanwhile, internal factor is something that TV stations and advertiser can control. The only thing that can control is coverage or reach. To attract the advertiser, TV station has to increase the channel coverage. Even though AGB Nielsen only do the survey in 10 cities, TV stations has more then 10 cities as their zone coverage. The survey that AGB Nielsen does is to figure out the rating and share point of station based on sampling. The fact is, Indonesia has more then 10 cities and the entire population able to watch TV. Another reason for increasing channel reach is based on FMCG (Fast Moving Consumers Goods). This is the thing that advertiser able to control. Advertisers distribute their product all over Indonesia. Beside rating and share point, advertiser looks upon the TV coverage. The more coverage the TV has, the more interest advertiser buy air time spot. “Common in this industry, advertiser put extra attention after TV station has 20 coverage cities in Indonesia including 10 cities of AGB Nielsen coverage. To dominate the ADEX, TV station should have great rating with 20 coverage cities. There is no educative explanation about the number of 20. That number came up based on the experience and the efficiencies in this industry. Then, the 20 coverage areas becomes the public secret in this industry.” (Alex Kumara, private interview, 03/07/2007) 2.1.3. Product TV station sold air time (commercial break) with common duration is 30 second for each spot. To sell the air time, TV needs four main components to create product. First is structure or format, second is time allocations, third is rate card, and the last is buyers point of view. Structure or Format Usually, air time (commercial break) has duration around 2.5 minutes for each commercial break. Those commercial breaks will be put among 24 program’s segmentation. Each station has its own strategy and policy to put the advertising in each spot. Example of structure / format: Program XYZ, Duration 30 Minutes SEGMEN 1 (8 Minutes) SEGMEN 2 (8 Minutes) SEGMEN 3 (8 Minutes) COMMERCIAL BREAK 1 (3 Minutes) COMMERCIAL BREAK 1 (3 Minutes) S1/S2/S3/S4/S5/S6 S1/S2/S3/S4/S5/S6 Note: 1 spot air time = 30 second (average) Figure 2.6 Examples of Structure / Format (Alex Kumara, private interview, 03/07/2007) TV should determine the structure/format from each program, and then put the number of spot in the rate card complete with its price. Time Allocations Time allocations are the group of time range based on the number audience. Time allocations are really depending on the situation and audience habit. Different country has a different habit of watching. History in Indonesia noted that this industry determine 5 ranges time based on the number of audience. Those ranges time are: “1. 00.00 – 17.00 2. 17.01 – 19.00 3. 19.01 – 20.00 4. 20.01 – 22.00 5. 22.01 – 24.00 03/07/2007) Fringe Time Shoulder Time 1 Prime Time 1 Prime Time 2 (Super Prime Time) Shoulder Time 2” (Alex Kumara, private interview, Prime time is a range of time with the largest audience. This is the primary zone that uses to sell advertising spot with high price. Shoulder time is the secondary optional to sell the advertising spot. Especially for the advertiser who didn’t get spot or not able to pay the spot in prime time. Fringe time is the free zone. Advertiser use this spot with different 25 reason and different goals. Mostly, TV station offered fringe time as a bonus to advertiser. Rate Card “Rate Card is a price list for advertising time and / or space.” (Source: Television Audience Measurement (TAM) Glossary. Published by AGB Nielsen Media Research, 2nd edition December 2006) TV station has a price list for its air time according to each program that station has. That price list is a set of menu that station offered to sell. In this industry, that menu used to call PRC (Published Rate Card). Every station published their own PRC to the parties that need it, including stakeholder and AGB Nielsen. For the advertiser and advertising agency, PRC is the menu. But for AGB Nielsen, PRC is a data to measure ADEX growth in this industry. In other word, ADEX is list of PRC from all stations. “For the simple example, PRC (Published Rate Card) equals with the menu that offered in the restaurant with advertiser as the buyer. Menu or PRC that offered to the customer contain of list of price based on the name of program. Price that offered for each program based on time and estimation of rating including agency commission, and not including bonus and discount. Or in other word, it is GRC (Gross Rate Card). Why we use rating estimation? Because the PRC released before the program running or based on rating and share point in the past, TV station use the past of rating to create estimation for next rating and offer it to the advertiser.” (Alex Kumara, private interview, 03/07/2007). There are several price components in PRC (Published Rate Card). First is advertising price / GRC (Gross Rate Card), second is agency commission, third is a net sale before bonus and/or discount (if there is a bonus or discount), fourth is discount and bonus (additional), and the last is net sales. Agency commission in this industry is 20% from gross sales. That policy based on the agreement in this industry. With those components, the basic formula to count actual revenue for TV station is. Example: PRC (Published Rate Card) Program 1 Station A (Prime Time) Advertising Price / spot 30’ (GRC) = Rp. 30,000,000.00 Agency Commission (20%) = Rp. 30,000,000.00 x 20% = 26 Rp. 6,000,000.00 Net sales before bonus / discount = Rp. 24,000,000.00 = Rp. 30,000,000.00 x 10% = Rp. 3,000,000.00 Discount (10%) Bonus: Buy 5 spot, free 1 spot in fringe time Rp. Net sales (Net Revenue) Rp. 21,000,000.00 = 0.00 Based on the formula, the actual number that noted in ADEX is Rp. 30,000,000.00. Then, the number that should be paid from advertiser is Rp. 21,000,000.00 to TV station and Rp. 6,000,000.00 to agency. Those numbers should be noted by TV station, agency, and advertiser as evidence after the transaction happened. ADEX is noted of gross sales expenditure and not exactly noted the real revenue of station. Buyer Point of View Television has two types of costumers. The first one is audience, the second is advertiser. TV needs to gain much audience to sell its spot to the advertiser. Beside, TV’s program also must suitable with advertiser mission. Both audience and advertiser is top priority on this industry. This is the new content to create the product. This subject become important after 10 national stations appear to this industry. The key point of this content is how to offering the product based on customers’ need. In this case, how to offered air time spot that suitable with advertiser goals. “Nowadays, TV stations put 3 classified of advertiser point of view: 1. Advertiser point of view based on rating and image program / station. 2. Advertiser point of view based on rating program / station. 3. Advertiser point of view based on image program / station. Those classified used to determine basic knowledge of the product that will be sell from advertiser, and a basic knowledge for A/E (Account Executive) to approach the advertiser.” (Alex Kumara, private interview, 03/07/2007). Example of buyer point of view; 1. Rating and image 27 Product of shampoo for girl teenagers with average ages from 15 years to 25 years old and SES AB, want to define the program with high specification of ages and image of SES AB. 2. Rating Product of shampoo with strong brand image, only need exposure from the program with high rating and based on target market. 3. Image Product of shampoo for Muslim’s girls needs the program that suitable with Muslim’s girls. Based on example above, TV stations should be able to choose type of approaching based on advertiser point of view. This is the foundation of pointing a strategy to winning the competition in this industry. 2.1.4. Business System To enter the business process, player should know the system inside it. There are three parties that involved in cycle of the business. Each party has their own functional with different task, and player with their own role. “Compare to other media, advertising that put on TV has an advantages in frequency and reach. To proof and measure the value, TV station used CPRP (Cost per Rating Point) as tools to determine the real value to the advertiser. In fact, after advertiser see the value and compare it with other media, they realized with the price that they spend in TV Ad they get efficiency and more value in getting their reach and frequency based on their target to gain TOM (Top Of Mind).” (Alex Kumara, private interview, 03/07/2007) Example of CPRP: 1 rating point = 420,000 household (All SES, 5 years old +). If 1 spot of air time in a program = Rp. 8,000,000.00 (Net) With rating point = 10 for All SES CPRP = Rp. 8,000,000 / 10 = Rp. 800,000 per rating point. It means, by paying Rp. 8,000,000.00 with 10 rating point. Advertiser actually pays Rp. 800,000.00 to reach 420,000 household as its audience by only one advertising broadcast. Advertiser also has their own target in achieving people’s number for certain time of advertising. The main issue is to create efficiency of capacity by using a proper media to reach top of mind. For television, the 28 advertiser use TARP (Target Average Rating Point). For example, if advertiser has TARP 20,000 rating per month, they need 2,000 spot if the rating is 10 (based on CPRP above). Form its TARP, advertiser determine its media order based on time, target, stations, and program. Business Practice There are four types of business practice that common use in this Indonesian broadcasting television industry. Those business practices represent the transactions offered from television to advertiser. “Talking about business practice means that talking about content of sales package. Sales package containing detail program product, its structure/format, time allocation, published rate card, name of program, buyer point of view, until CPRP. Those contents are basic data added in sales package. Beside that, there are two types additional information to complete sales package. Those are discount and bonus offered from station. According to that, TV stations can offer four types of transactions and those transactions become business practice that common use in this industry.” (Alex Kumara, private interview, 03/07/2007) Four types of business practices are: 1. Cash Discount Cash discount means the station only offering price discount according to its price in published rate card (PRC), equals with gross rate card (GRC), before reduce by agency commission. Station use discount rate card as a phrase of cash discount. For example, station offering cash discount 20% if advertiser able to buy 100 spot in prime time. 2. Bonus Spot Bonus spot means the station only offering additional spot with the same payment according PRC. Those additional spot is allocated in fringe and shoulder time. And this offering has a basic requirement according to a number of spot that advertiser able to buy. For example, stations offering free 20 spots in fringe time and 5 spots in shoulder time if advertiser able to buy 100 spot in prime time (full payment). “There are three main reasons of using bonus spot: 1. To reach TARP (Target Average Rating Point) of advertiser and advertising agency. 2. To create program with no demand, look sell well. 29 3. Fulfill air time for program that hard to sell.” (Alex Kumara, Private Interview, 03/07/2007) 3. Cash Discount and Bonus Spot This is the combination of price discount and additional spot. For example, stations offering cash discount 20% with additional free 20 spot in fringe time and 5 spots in shoulder time if advertiser able to buy 150 spot in prime time. 4. ROS (Run on Schedule / Run of Station) This is a new type of business practice in this industry. The power of offering is in advertiser hand. This offering only happens from advertiser who has high buying power like consumers goods. With variant products and high demand from consumers, consumer’s goods don’t need persistence price data from PRC. They only need free time or blank (unsold) spot. ROS is the cheapest ADEX in television. “It’s little bit confusing if talking about ROS. Because the offering of transaction is came from advertiser. Until now, the one and only advertiser who dare do this type of business practice is Unilever. Since Unilever have plenty product variants with high demand. The situation turn up side down, Unilever who do the offering first. Unilever doesn’t really need data of rating and share. Because they confidence with their product. Where ever the blank spots available, Unilever will buy that spots. Shortly, advertiser will say to station, “If you have free spot, put my ad on it.” Or, “I have 100 million advertising budget, how many blank spot that you have?” this is become the last choice if television still have unsold spot. It’s better to get some money, rather then have blank spot” (Alex Kumara, Private Interview, 03/07/2007) Nowadays, all stations using and combine those types of business practice as part of approaching strategy to advertiser. Different stations have different policy of providing those types of transactions. To help the procedural, television create and use traffic that consists of rule of administration and software to help the transaction process. 30 Broadcasting Business Cycle TV Program Marketing Advertising Agency Advertiser Media Planer Brand Manager AGB Nielsen Positioning Result Rating Program Share Channel Share Positioning SES Image Program Image Channel Sales (A/E) Traffic (Software & Administration) Advertising Plan Product Brief Media Plan Budget TARP Revision No Sales Package Structure / Format Time Allocation Published Rate Card Programs Buyer Point of View CPRP Media Order Media Buyer Yes Post Analysis Traffic Order Figure 2.7 Broadcasting Business Cycle (Alex Kumara, private interview, 03/07/2007) 31 According to the business cycle, there are three major parties that take part in the business transaction. Those parties are TV station, advertising agency, and advertiser. There are also specific functional from each parties who take full interaction in this transaction. First role is functional who have responsible to identify major data for sell activity. TV has program and marketing functional that cooperate with AGB Nielson to determine positioning result, while advertiser has brand manager that cooperate with media planer (functional from advertising agency) to determine advertising plan. Then the result will be given to front line. TV has sales functional through its A/E and advertising agency through media buyer. Different with media buyer who order based on advertising plan, A/E should create sales package based on positioning result data and traffic. A/E has responsible to determine price and package of programs and PRC inside its sales package. Then both front lines can start the transaction. TV should adjust its sales packages with the needs of the advertiser. That’s become one of the key successes of gaining revenue. Each TV stations have different traffic structure. Software take a big role in accommodate numbers of spot available with number of advertising through traffic order. According to traffic order, advertising agency will give post analysis to advertiser. Then those post analysis become part of data for AGB Nielson to determine the growth of ADEX with data from TV traffic. Media order can be happen if advertiser and advertising agency agree with the TV offered with its sales package. Media order from media order divided based on target, station, and program that already set in advertising plan. And also it must be suitable with the target that has been seated to achieve TOM (Top of Mind) for its product. Then, the result can be seen through post analysis. National Televisions in Indonesia Until 2007, history noted there are 10 national TV stations broadcasting in Indonesia. Those are: 32 1. RCTI PT. Rajawali Citra Televisi Indonesia is the first private TV and then become national television in Indonesia. Established since August 21st 1987 then start broadcasted two years latter on August 1989. Under its holding company MNC (Media Nusantara Citra), RCTI success to achieve first position among other national televisions. Beside, RCTI also develop its technology, nowadays the audience able to watch all programs through cell phone and internet. RCTI has three major tag lines. There are: “RCTI adalah yang pertama dan terbaik” “RCTI merupakan kebanggaan bersama milik Bangsa” “RCTI OKE” (http://www.rcti.tv/aboutus/aboutus.php, n.d.) “VISI Menjadi pilihan utama sebagai sumber hiburan dan informasi bagi masyarakat dengan menyajikan program yang menarik dan berkualitas dimana secara bersamaan memperhatikan keseimbangan faktor bisnis dan tanggung jawab sosial sebagai media yang dominan di tanah air. MISI Menekankan semangat kebersamaan dalam membangun sebuah tim kerja yang kuat dimana seluruh komponen perusahaan mulai dari level teratas sampai terbawah mampu bersama-sama terstimuli, terkoordinasi, dan tersistimatisasi memberikan karya terbaiknya demi mewujudkan pelayanan terbaik dan utama. Keutamaan dalam Kebersamaan Bersatu Padu Oke Untuk mewujudkan visi dan misi perusahaan, ada 3 (tiga) nilai sebagai pilar utama yang menjadi motivasi, inspirasi, dan semangat juang insane RCTI. Proses kerja dilakukan dengan semangat kebersamaan untuk sampai pada hasil yang mendapatkan pengakuan dari para “stakeholder” atas kualitas, integritas yang ditampilkan.” (http://www.rcti.tv/aboutus/about_visimisi.php, n.d.) RCTI broadcast every kind of program stars from opera soap (sinetron), quiz, news, sports, box office, until music. Since the beginning, RCTI didn’t put a specific channel program. It’s a family channel and those programs become the role model in this industry. Until now, RCTI still become the number one station according to its rating, share, and ADEX with primary target family SES ABC. 33 And also become the benchmark for other stations in this industry. 2. SCTV Surya Citra Televisi (SCTV) established on August 1990 as a local TV station. Under PT. Surya Citra Media tbk (SCM), SCTV start broadcasted with limited coverage on Gresik, Bangkalan, Mojokerto, Surabaya, Sidoardjo, and Lamongan (Gerbang Kertosusila) according to decision of Department of Information No. 1415/RTF/K/IX/1989. SCTV increased its coverage up to Bali in 1991. Until finally broadcasted nationally to all over Indonesia in 1993 according to SK Menteri Penerangan No. 111/1992. At that moment, SCTV main office still in Surabaya, while this industry start growing in Jakarta according to economic growth and Jakarta as a central of governance. Since 1993 until 1998, SCTV moved its operational base phases from Surabaya to Jakarta. Then finally, SCTV first broadcasted nationally from Jakarta in 1999. “VISI SCTV Menjadi stasiun televisi unggulan yang memberikan kontribusi terhadap pembangunan dan pencerdasan kehidupan bangsa. MISI SCTV Membangun SCTV sebagai jaringan stasiun televisi swasta terkemuka di Indonesia dengan: 1. Menyediakan beragam program yang kreatif, inovatif, dan berkualitas yang membangun bangsa. 2. Melaksanakan tata kelola perusahaan yang baik (good cooperate governance). 3. Memberikan nilai tambah kepada stakeholder.” (www.sctv.co.id/visimisi, n.d.) SCTV developing three website, there are www.sctv.co.id, www.liputan6.com, and www.liputanbola.com. SCTV launched those websites to increasing its coverage globally. SCTV realized that the growth of this industry become the part of society dynamics. To maintain it, SCTV put an extra attention to develop its news programs such as Liputan 6 (Pagi, Siang, Petang, dan Malam), Buser, Topik Minggu Ini, etc. beside that, SCTV give a 34 watching directions to the audience that consist of BO (Bimbingan Orang Tua), D (Dewasa), and SU (Semua Umur) on the top left side of TV screen. SCTV become the first station who uses that direction before finally government put that direction into UU Penyiaran. Based on those directions, SCTV selectively choose broadcasting time based on its program categories. On January 2005, SCTV changed its logo and slogan with more distinct and dynamic, “SCTV Satu Untuk Semua” (www.sctv.co.id, n.d.), with 45 transmissions that can cover 240 cities and reach around 175.1 potential audience. SCTV has a strong image as family SES ABC TV station with strong program and rating in family SES BC. 3. TPI Televisi Pendidikan Indonesia (TPI) is the first private TV that broadcasted nationally since January 23rd 1991. At first appearance, TPI cooperated with educational department broadcasted home education programs for student through television. But, those programs didn’t give a good effect in rating and revenue. Then TPI start to develop commercial product to reach its rating and share. TPI claimed itself as a pioneer for music dangdut programs according to its website. TPI put its priority to broadcast politeness programs for family that suitable with Indonesian culture (vision and mission). “VISI : Televisi Paling Indonesia MISI : Menyajikan program bermutu untuk pemirsa SLOGAN : Makin Indonesia Makin Asyik Aja” (http://www.tpi.tv/profile.html, n.d.) TPI consist with Indonesian programs, and achieved many awards for its programs in order to develop Indonesian culture. According to its website, in the year 2000, TPI awarded as pioneer of dangdut programs from entertainment media and persatuan wartawan peliput pertelevisian because existences of 35 TPI to provide “Anugrah Dangdut” as an awarded to dangdut music industry in Indonesia. And also the best producer of variety show in 2004, awarded from department of culture and tourism. TPI successfully grab the audience in SES family CDE through its Indonesian program especially dangdut. And become the strongest player in SES CD segmentation for rating and share with 27 coverage cities in Indonesia. 4. STAR ANTV PT. Cakrawala Andalas Televisi established since January 1st 1993 as a local TV in Lampung with 5 hours broadcast a day. January 18th 1993, ANTV become national television according to decision of Information Minister RI No. 04A/1993. Ten days after that decision, ANTV broadcast nationally and moved its studio to Jakarta. March 1st 1993, ANTV succeed to broadcast live report of “Sidang Umum MPR/DPR” and that moment become the birthday of ANTV. On September 30th 2005, ANTV cooperate with world wide television network called STAR. This cooperation signed with 20% stock of STAR in ANTV. With this cooperation, ANTV metamorphose into STAR ANTV as one of national televisions with the largest networking in world wide. “Until 2007, STAR ANTV has 23 relay stations with 154 coverage cities and more then 129 million audience in Indonesia” (http://www.an.tv/, n.d.). “VISI dan MISI Menjadi stasiun TV yang berkelas dunia yang dibuat untuk Indonesia, oleh Indonesia, memberikan kepada stakeholder pelayanan terbaik dari segi kualitas, kreatifitas dan berbeda dengan stasiun TV lainnya.” (http://www.an.tv/, n.d.) With its new appearance, STAR ANTV achieved several award in national and international. “For national award, STAR ANTV achieved several award for its programs from Panasonic Award, MUI (Majelis Ulama Indonesia) 36 Award, MURI (Museum Rekor Indonesia), etc. for International, STAR ANTV achieved award from Asian Television Award for category Best Sport Program, and Best News Program.” (http://www.an.tv/, n.d.) STAR ANTV transforms its program and put target as family SES ABC television. With new look and new style, STAR ANTV confidence to compete with top 5 players in this industry. 5. IVM PT. Indosiar Visual Mandiri (the Company) leading with quality program based on its in-house production. Established in 1991 and started operation on January 11th 1995. “The emergence of the Company has been enlightening the television industry through a series of breakthroughs and innovations aimed at prioritizing stakeholders’ satisfaction as well as paying concern to the surrounding environment.” (http://www.indosiar.com/v6/profile.htm, n.d.) Since its appearance, IVM has been known at the forefront of inhouse programs. About 45% of the total programs broadcast were produce in-house with more then a half of them were broadcast live. IVM in-house programs become the role model and apprentices in variety show, such as AFI (Akademi Fantasi Indosiar), Gebyar BCA, and MamaMia for the resent program. However, those variety programs create trouble for its sustainable until finally create plenty air time spot debt for each programs. At the beginning, IVM have a strong image as family SES BCD TV channel. But, the image has been change since IVM produce more drama and soap opera (sinetron) of Indonesian urban legend for in-house production. Nowadays, IVM struggle in this competition with strong target in family SES BC. However, IVM put first priority of delivering value added to its shareholders and investors. In the year of 2004, the IVM restructuring undertaken has enabled the shareholders to own new share of P.T. Indosiar Kaya Media as the Company’s parent which has greater opportunity to do diversification. For that record, IVM achieved 37 “The Value Greater Award” from SWA Sembada Magazine on the eve of 2005, and also “Best Corporate Bond 2005” by Investor Magazine. IVM has 34 relay stations at the end of 2005 with coverage area up to 80% total Indonesian citizen. 6. GLOBAL TV GLOBAL TV is a private national television established in early 1999 and start operated in October 2001. “GLOBAL TV quickly positioned itself as a youngest, private, national coverage TV station in Indonesia targeted for a youngster audience. GLOBAL TV started its own operation as a broadcaster of MTV music programs for 24 hours non-stop, and covered the area of JABOTABEK, Medan, Bandung, Semarang, Surabaya, Yogyakarta.” (http://www.globaltv.co.id/index.php?menu=about&globaltv=49613d 4f76a3b97d2bfcad402faf2d04, n.d.) GLOBAL TV cooperates with MTV network and NICKELODEON. And for general audience, GLOBAL TV broadcast news programs, F1, A1, Super bike, and other sports live broadcast, weekly box-office movies, music, fashion, game show, and infotainment. With 18 transmissions covered 142 cities with over 110 million viewers a day. “GLOBAL TV is whollyowned subsidiary of the Media Nusantara Citra.” (http://www.globaltv.co.id/index.php?menu=about&globaltv=496 13d4f76a3b97d2bfcad402faf2d04, n.d.) 7. METRO TV “PT. Media Televisi Indonesia was granted a broadcasting licence for Metro TV on October 25, 1999. It is a subsidiary of the Media Group, headed by Surya Paloh, the company's President Director, who was a wealth of experience in the local media industry and is the publisher of Indonesia's third largest national newspaper. Media Indonesia. From a start up work force of 280 employees the company now employs more than 900 people, mostly in the newsroom and production areas.” (http://www.metrotvnews.com/, n.d.) METRO TV appears as an Indonesian news television with strong male SES AB target. METRO TV put its segmentation as an exclusive news and lifestyle television channel. And stars broadcasting for 24 hours since November 25 th 2000. For the competition, METRO TV serving a very niche market, according to its rating, share, and ADEX performance. 38 “ VISION: To become a distinct Indonesian television station by ranking number one for its news, offering quality entertainment and lifestyle programming. Providing unique advertising opportunities and achieving loyalty with its viewers and advertisers. MISSION: To stimulate and promote the nation's and country's advancement towards a democratic atmosphere, in order to excel in global competition, with high appreciation of moral and ethic. To add a valuable presence to the television industry by providing a new perspective, by improving the way information is presented and by offering quality entertainment alternatives. To achieve a significant level of growth by developing and leveraging its assets, to increase the quality of life and the welfare of its employees, and to produce significant profit for its share holders.” (http://www.metrotvnews.com/, n.d.) 8. TRANS TV PT. Televisi Transformasi Indonesia (TRANS TV) is the 8th private television who has authorized to broadcast nationally. The ownership of this company is under Para Group (PT. Para Inti Investindo). Get its national broadcast approval in October 1998 and start its official broadcast in December 15 th 2001. “VISI : Menjadi televisi terbaik di Indonesia maupun ASEAN, memberikan hasil usaha yang positif bagi stakeholders, menyampaikan program-program berkualitas, berperilaku berdasarkan nilai-nilai moral budaya kerja yang dapat diterima oleh stakeholders serta mitra kerja, dan memberikan kontribusi dalam meningkatkan kesejahteraan serta kecerdasan masyarakat. MISI : Wadah gagasan dan aspirasi masyarakat untuk mencerdaskan serta mensejahterakan bangsa, memperkuat persatuan dan menumbuhkan nilai-nilai demokrasi.” (http://www.transtv.co.id/tendean/default/about_us.asp?status=todayspecial&a boutus=oke, n.d.) TRANS TV has a strong program and image in family SES AB. The result can be seeing according its rating, share, and its ADEX performance. TRANS TV become the first new comers with lest than 4 years reach financial goal (BEP). Then in the same year start to buy TV7 stock. With the result, TRANS TV buys 49% stock of TV7. 39 TRANS TV becomes one of the large television networks in Indonesia. With specifics programs that build TRANS TV image as a family SES AB TV channel. TRANS TV produce almost 80% in-house production and very selective in choosing programs from out-source. Kind of those programs is similar with other stations. But, TRANS TV able to increase its performance since its appearance and achieved many awards such as Asian Television Award categories “Best Reality Program, Dunia Lain – Lawang Sewu”, CAKRAM 2003 awards categories “Best Television Network”, CAKRAM 2002 award categories “Potential Newcomer Media”, etc. Until now, TRANS TV still maintains its top programs such as Ceriwis, Extravaganza, Insert, and Jelang Siang. And keep growing to achieve the best TV station after buy other station. 9. LATIVI PT. LATIVI Mediakarya established with authorized from Department of Information No. 779/MP/PM/1999 in October 25 th 1999 with main purpose to entertain audience with entertainment and actual information programs. “LATIVI dirancang untuk mereka yang tidak lagi perlu keluar rumah untuk mendapatkan hiburan dan berita yang bermanfaat. FORMULA OPTIMAL 60% Hiburan 20% Berita 20% Info Komersial VISI LATIVI, pilihan baru televisi Indonesia, selalu terdepan dalam teknologi dan terbaik dalam penyajian program hiburan dan informasi. MISI LATIVI selalu terdepan, selangkah lebih maju dalam teknologi. Menayangkan program berkualitas dan memiliki nilai tambah. Menyajikan informasi factual, actual, dan berimbang serta memberi pemecahan masalah. LATIVI memberi manfaat bagi perusahaan dan masyarakat. OBJECIVE Berorientasi kepada kepuasan pemirsa melalui penyajian program acara yang berkualitas baik di bidang hiburan, berita, dan values oriented program. 40 Membangun dan mengembangkan kekuatan melalui penerapan dan pembangunan sumber daya manusia yang profesional. Membangun kepemimpinan positif di kalangan industri pertelevisian. Mengedepankan kepuasanpengiklan melalui penerapan Quality Programming Strategy, Creative Advertising dan Teknologi Mutakhir. Turut mendorong terbentuknya generasi baru berkualitas. POSITIONING Ditengah persaingan yang semakin ketat, LATIVI akan tampil secara konsisten. Dengan mengetengahkan perbedaan kualitatif yang signifikan dari para pesaingnya. Lativi akan selalu konsisten membangun hubungan yang baik dan harmonis dengan seluruh mitranya dengan menjaga mutu penyiaran program dan iklan secara konsisten.” (http://www.lativi.com/v3/default.aspx#, n.d.) Since the beginning, LATIVI targeted family SES AB as a primary target and family SES C as secondary target. However, LATIVI didn’t show a good performance in rating, sharing, and ADEX. The target falls into family SES BCD, with strong target in family SES BC. LATIVI broadcast program with middle low class image with specific adults program in the late of night, Nowadays, LATIVI still do a bargaining with STAR ANTV in merger process. With this cooperate; hopefully both stations can be more competitive in this industry. 10. TV7 / TRANS7 PT. Duta Visual Nusantara Tivi Tujuh established on March 22nd 2000 with approval from “Department of Industrial and Trading in Central Jakarta No. 809/BH.09.05/III/2000” (www.trans7.co.id, n.d.). On August 4th 2006, TV7 cooperate with Para Group (TRANS TV). then TV7 transformed into TRANS7. “TRANS7 lahir sebagai sebuah stasiun swasta yang menyajikan tayangan yang mengutamakan kecerdasan, ketajaman, kehangatan penuh hiburan serta kepribadian bangsa yang membumi.” (www.trans7.co.id, n.d.) December 15 th 2006 is the birthday of TRANS7 with its first relaunching. TRANS7 appear to become a better television with inhouse programs. Focused on informative, creative, and innovative 41 programs, TRANS7 maintain a strong image of family SES ABC television channel through its new look and its channels. After TRANS TV bought 49% stock of TV7, TV7 become TRANS7 with appearance of TRANS culture. Supplier TV stations cooperate with many parties as their suppliers. There are two major suppliers in this industry, supplier program, and supplier data. Supplier data is Research Company that has a privilege to do the survey for rating, share, and ADEX. AGB Nielsen already pointed as Research Company in Indonesia. RESEARCH DATA DISTRIBUTION NEWS • TV Rating/Share • Index • Breakdown by •Breakdown by target audience? •Competitive day parts? •Index •Content suitability minute • Potential segment? SALES/MARKETING PRODUCTION RESEARCH DATA • TV Rating/Share • Index • Breakdown by •Breakdown by target audience? •Competitive day parts? •Index •Content suitability minute • Potential segment? PROGRAMMING Figure 2.8 Research Data Distributor (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10 th 2007) “Research Data is highly used across divisions not to evaluate performance, but also building synergy in tactical/strategy decision making.” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10 th 2007) Another one is program suppliers. Television divided program inventory into two parts of production. First one is in-house production, second is out-source production. There are significant functional and different among those two types. Mostly, in-house production consists of news, 42 and non drama such as game show, quiz, reality show, music, and variety. The purpose of using in-house production is mostly to provide programs that able to build channel image. Another one is out-source production. Out-source can be provide from local distributor and foreign distributor, both distributors well known as production house in this industry. The dealing process use acquisition contract, the content is depend to the contract. It can be licensing or ownership of programs. Stations cooperate with local distributor to provide Indonesian series (sinetron) until non drama, while foreign distributor can provide foreign series until box-office movie. Dealing with out-source production cost more money, because all stations able to cooperate with all production houses. What usually happens is price war among stations to deal with production house. The quantity of using supplier is depending on the station’s policy. This becomes the part of strategy to maintain TV financial. The goal of using supplier is to provide great program and then grab high rating from the audience. 2.2. History and Regulation of Broadcasting Television Industry in Indonesia At the beginning, broadcasting in Indonesia was monopolized by the government through TVRI. The only television station that had right to broadcast all over Indonesia. TVRI is full funded by the government, besides it accepts TV commercials. Early 1986 President Soeharto banned all commercials at TVRI, since the government indicates that people become very consumptive and do not do any savings. The content of the programs focused on information about government, education, and news that mostly broadcasted as a community service programs. Those programs run almost all day, since the morning until the afternoon. Entertainment programs such as soap opera, music performance and quizzes only broadcasted in left time since the afternoon until the broadcast over at 22.00. There’s no dynamic in Indonesian Television Industry back then. 43 The era of Indonesian Broadcasting Television Industry start in 1989. There are three major period in this historical industry. The periods are 1989-1992, 1993-2000, 2001-Now. 2.2.1. History in Period 1989 – 1992 The first private TV came up in Jakarta and known as Rajawali Citra Televisi Indonesia (RCTI) under Bimantara Group. RCTI started as a Pay Terrestrial Service (PTS) with a coverage area in Jakarta only. At its first appearance, RCTI offered a new style of broadcast with movies from blockbuster, in house quizzes, soap opera, cartoons, and drama (sinetron). As private pay TV, viewer must buy an RCTI’s decorder as a payment for those programs, and pay a monthly Subscription Fee. The purpose of decorder is to limit it’s viewers to subscribers only and not for the general public as a part of the license. The revenue from subscription was good enough to for RCTI. Commercial TV Ad was not popular at that time, because the advertising Industry in Indonesia wasn’t ready with TV advertising. In 1990, RCTI was granted a Free Terrestrial License (FTL) for Jakarta and Bandung only. With this license automatically the revenue stream from subscription fee stop, while the advertising industry in Indonesia was just starting. The revenue from TV Ad couldn’t replace the revenue from subscription. This creates a very difficult time for RCTI. At the same period, SCTV start its broadcast in Surabaya with a similar license (PTL) like RCTI meaning that SCTV is a terrestrial pay TV station in Surabaya with revenue from subscription and commercial TV Ad. RCTI and SCTV Programs are the same, as well as their target viewers. SCTV in Surabaya was not as successful as RCTI in Jakarta in terms of popularity and sales. In 1991 the government issued a new regulation where RCTI and SCTV became a free to air TV Station. At the same time RCTI can operate in Jakarta and SCTV can operate in Surabaya and Bali. Then at the same 44 period, TPI starts its broadcast in Jakarta as a free TV by using education as a core of its program. 2.2.2. History in Period 1993 – 2000 The great era begins in 1993. This is the transition time from limited coverage broadcast to national broadcast. There are 3 private TV stations came up during this period. Listed 5 private TV broadcast during this period, that are; 1. RCTI (Rajawali Citra Televisi Indonesia) 1989 2. SCTV (Surya Citra Televisi) 1990 3. TPI (Televisi Pendidikan Indonesia) 1991 4. ANTV (Cakrawala Andalas Televisi) 1993 5. IVM (Indosiar Visual Mandiri) 1993 The transition of national television nation-wide coverage was pioneered by RCTI and SCTV who immediately operate in 15 cities in Indonesia at the same year happened. The other 3 Stations start operating in later years. In year 1997 all TV Stations operate in more than 20 cities. In this period, 5 private commercial TV stations (RCTI, SCTV, TPI, IVM, & ANTV) licensed as free TV. Compete in the same region with the same market. The only revenue that all stations are fighting for is the TV Ad Expenditure (ADEX). To get and win the competition the whole broadcast industry needs a measuring methodology, to measure the viewers (audience) of every single station. Survey Research Indonesia (SRI) was the only research company that was available and agreed between the TV broadcasters and the advertising agencies. At that time audience research was done by diary system where respondents have to fill in a diary book produced by SRI. Respondents have to fill in which program they watch, on which channel and who is watching. The diary system was later changed with an electronic metering system called “People Meter”; which is used until today. The People Meter gives a more accurate data, minute by minute watching habit by viewers is detected also channel change (zapping) is detected as well. 45 2.2.3. History in Period 2001 – Now 2001 is the raised of the Indonesian television industry. This is the actual competition begin with new rules, condition, and challenge. The actual changes happened from the regulation. At the early year of 2001, Department of Information publishes two new regulations for broadcasting television industry. Those new rules were mention about the changes in ownership of media including TV station, and also new regulation about content in media. “At the beginning, there were many rules and obligation for whom wants to create a TV station. That person or company should follow those obligations and get some blessing from several people with their power and positions. At the 2001, the rules have change. The ownership of media becomes advantages in information. People who have enough money and dare to enter this business were able to create TV station. Only by used their ID and showing their business plan then get approval from Minister of Information, they already able to create TV station. And the new regulation about content of media is about the news content issue, that mentioned all media can exposure political issue and others issues as long as the news mention the fact that relevant with the actual happened. This is the beginning of the freedom of journalistic in Indonesia.” (Alex Kumara, private interview, 03/07/2007). The new regulation about ownership of media created a new opportunity for new comers. To prevent the open competition, Minister of Information through its department put a limitation by giving only 5 more approval for Indonesian national TV. With 18 new comers applied after the open competition, Department of Information created a business plan competition to choose 5 new comers for Indonesian national TV. Then, 5 business plans has been chosen and they appear since the late 2001 until 2002 known as TRANS TV, METRO TV, LATIVI, TV 7, and GLOBAL TV. During this period, there are 10 National Television already broadcasted in Indonesia. 2.3. Broadcasting Television Industry Landscape and Competition in Indonesia The landscape on this industry has been changes and growth following the history itself. The competition becomes tougher since more players appear in this industry. Beside the number of channel appear, external factor such as economic condition and regulation also influence the growth of competition itself in this industry. Based on those factors, the 46 landscape of this industry also divided into four major periods. The periods are 1989-1992, 1993-2000, 2001-2006, and 2006-Q1 2007. 2.3.1. Landscape and Competition in Period 1989 – 1992 Since the government issues a new regulation about the free to air TV stations in 1991. RCTI and SCTV struggle to get TV Ad from advertisers in their own broadcasting coverage. At that period, adverting industry in Indonesia wasn’t ready to enter the competition. This situation force RCTI to create a strategy to attract advertiser to put TV Ad in RCTI. RCTI has a benefit since has a right to operate in Jakarta. Most of the consumer’s good industry was based in Jakarta. At that moment, RCTI targeted consumer’s goods product for its TV Ad. One of the first advertisers that were advertising on RCTI was Unilever. Besides regular TV Ad, Unilever also produce a quiz show sponsored by Lifeboy Soap, this was the first quiz show on RCTI. As the pioneer in this industry, RCTI positioning as a family television with class segmentation ABC. This means that all the programs appeal more to the upper and middle socio - economic segment, but still can be appreciated by all viewers based on income class, age, and education background. SCTV faced different situation in Surabaya and Bali. SCTV can’t reach full level of its sales. Most of the advertiser came from Jakarta, and SCTV often get the same advertiser like RCTI after the advertiser get the post analysis of its TV Ad product. 2.3.2. Landscape and Competition in Period 1993 – 2000 “The growth of Indonesian TV industry is very much driven by the economic growth of Indonesia, especially in this period (1993-1997), where more and more consumer’s good are advertised on TV.” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) After 5 TV (RCTI, SCTV, TPI, ANTV, and IVM) become national TV, Many consumers’ good put TV Ad. The top of advertised growth happened since 1995 when TV national can operate in 15 cities in Indonesia until finally can operate in more then 20 cities in 1997. These 3 47 years is the glory of TV Ad, until Indonesia faced economic crisis in 1998. During these 3 years (1995-1997), NMR Advertising Information recorder top 20 categories advertised in all TV. Most of the advertiser is consumer’s good product with family segmentation as it target market. Based on the situation, all TV stations create lots of program that can be related with those products. And finally, hair care product like shampoo and hair conditioner becomes the top category advertised during 3 years. At that moment, hair care product can be replace in every program and every time, as long as TV has the spot and advertisers able to pay the spot. (See Appendix A, B, and C) 1993-1997 were golden years for almost every station, with first regulation in broadcasting industry along with stability economic condition. Those major condition and regulation are: “Exchange rate 1 US$ = Rp.2.000, A 30 second spot in prime time was US$ 4.000 in average or US$ 88.000 / hour (22 spots). Foreign programs price was US$ 5.000 – 7.500 for US movies, US$ 500 – 1.000 for US series (30 min), US $ 1.500 – 2.000 for US series (60 min). Late 1995, because of competition between RCTI & SCTV against IVM, program prices went up to 50% – 100%. Mid 1997, Asia was hit by the big economic crisis. Blockbuster movie cost: o US$ 10.000 – 2 hours = 48 spots o 44 spots for sale at US$ 4.000 / spot o Total sales = US$ 176.000, - including agency commission. o Gross profit = US$ 166.000,-” (Alex Kumara, TV Broadcaster th Workshop, Bangkok June 10 2007) Those conditions created a great effect for the growth of broadcasting industry. Television has their own composition in market share and indirectly crating a new trend in promotion area for many companies, especially for consumer’s goods. This is the beginning of “advertising on TV” era. By creating profitable system to promote in media, broadcasting industry becomes one of the fast money making in business. With five players in this business, they actually do the same steps and same way in order to sell the product. It happened since all the players keep following the system and steps that created by the pioneer (RCTI). 48 Its strategy, approaching, working line, until price offered were followed by the rest player. And by this condition, RCTI take a full control in market share and rating that affect its revenue and profit. As a pioneer, RCTI always put more effort in creating new strategy and implemented wisely. While the followers take an extra alert in follow the strategy that suitable for them. ADEX Growth 1995-1997 Advertising Expenditure (ADEX) was growth rapidly during the year of 1995 to 1997. At this period, television already becomes the primary media to put advertising for advertiser. The revenue that televisions get from advertising was increasing every year. The percentage of the increasing is very high, compared to other media. “Comparing to other media, advertising activities on Television grows rapidly with 37 % increasing in 1995 to 1996 and 23 % in 1996 to 1997” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007). 1995 - 1997, All Media, by published rate card only, excluding Non-Commercial Ads, in Rp ‘000,000 23 % 1995 - 1997 growth 23 % 37 % 4,200,264 30 % 3,426,274 2,659,760 2,160,108 2,629,166 18 % 1,577,494 23 % 29 % 1,231,872 1,005,203 849,723 Television 308,631 260,963 201,949 Newspaper 1995 18 % Magazine 1996 Total 1997 (Source: NMR Advertising Information Service) Figure 2.9 ADEX Growth All Media 1995 – 1997 (NMR Advertising Information Services) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) 49 “During 1995–1997, advertising activities mostly focused on TV, showed by 3% increase during that year.” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007). 1995 8% 32% 60% TV NEWSPAPERS MAGAZINES 1996 8% 29% 63% TV N E WS P A P E R S M A G A Z IN E S 1997 7% 29% 63% TV NEWSPAPERS MAGAZINES Source: AGB Nielsen Figure 2.10 Advertising Activities during 1995-1997 (AGB Nielsen) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007). Business Condition in 1993 – 1997 The business process of this industry was depended on the first player which is RCTI, while others station act as a good follower. RCTI as the pioneer start selling air time by program since 1990. At that moment, this 50 selling system is the easier and simple way to achieve revenue for this industry. It proofed with others station can implement that system and they get their own benefit by doing the same way like RCTI did at that time. “Selling air time by program is the selling system that use time rating as a selling core with sales package as it product. At this point, time rating divided into three level of rating time. Those are: Prime Time rating (7 pm – 10 pm), is very important. Shoulder time (5 pm – 7 pm & 10 pm – midnight) was difficult to sell, regardless the rating. Fringe time (6 am – 5 pm), had almost no demand Those levels of rating time always changed depended on the rating point in every program in each TV stations. But, those are the average point of time that happened along this period.” (Alex Kumara, TV Broadcaster Workshop, th Bangkok June 10 2007). Based on those level of rating time, it can be see that only prime time that have a highest bargaining power while other time usually become the second option that choose by the advertiser that didn’t have enough money to buy slot in those prime time. “Sales package was introduced where advertisers can not buy only prime time, but have to buy a combination of 1 spot in prime time with 2 spots in shoulder or 3 spots at fringe. At the beginning, bonus spot were used as compensation of declining ratings. Later bonus spot become a part of the sales package since extension of commercial break changed from 20% per hour (12 min) to 30% 40% per hour (20 min – 24 min) in 1996.” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) The actual happened on period 1993 to 1997 can be described with this business standard flow of Indonesian Broadcasting Television Industry. Prime Time Rating: IMPORTANT Shoulder Rating: DIFFICULT TO SELL Fringe Time: NO DEMAND SALES PACKAGE -Combination of spots in Prime Time, Shoulder, Fringe Time -Bonus Spot as compensation of declining rating Figure 2.11 Sales Packages (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) 51 Business Condition in 1998 – 2000 Entering 1998, Indonesia was faced in the chaotic situation. Beginning with economic crisis until political situation changed that influence all the business industry in Indonesia (including broadcasting television industry). At this moment, television industry faced critical situations. Lots of company collapsed and the price of product increasing while the buying power still low. It’s become harder for company to put advertising on TV. Inflation becomes the main factor of critical change in television industry. “1998, 1 US$ = Rp. 12.000,-; 600% increase, while the spot rate remain the same” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007). Television has expenditure in US$ while revenue in Indonesian Rupiah. Since then, All TV stations used more effort to fulfill their sales target. The condition become harder since the regulation didn’t change until the year 2000. 2.3.3. Landscape and Competition in Period 2001 – 2006 “RCTI, SCTV, and IVM become sales leaders before 5 new national stations appear. They sold 40 slots in 1 hour program at prime time, total 20 minutes airtime. The main issue was 2 bonus spots beside prime time for each spot in prime time, which means there were 80 additional spots fringe and/or shoulder time for 40 spots prime time. The situation become more chaotic since their traffic can’t handle the media order, then they have so many advertisement debts to the advertiser. They even still pay their debt until those new comers appear.” (Alex Kumara, private interview, 03/07/2007). Entering this period, the competition will be change. Listed 10 national televisions broadcasted since 2001. These new comers are TRANS TV, METRO TV, LATIFI, GLOBAL TV, and TV7. They ready to compete in this industry. “Those 5 new televisions learn from the previous player, and all of them put an extra attention with the infestation they put into it.” (Alex Kumara, private interview, 03/07/2007). This period is the moment when 10 national televisions and over then 70 local televisions broadcast in Indonesia. After Department on Information closed and the regulation and the right about the National and Local Television has been approval by KPI (Komisi Penyiaran Indonesia) in the late of 2001. KPI mostly take part to role the obligation of the right and code of conduct between 52 local and national television, while the regulation about business process in this industry was role by the agreement all the players in this industry and also the stake holder. The entire new comers really gave first priority for their appearance, especially in financial which are the infestation process. Since the economic crisis in 1998 and advertisement debts, the previous players again face the financial problem. The entire players have their intention to get revenue to reach break event point and maintain their image ADEX Growth 2000 – 2005 The highest growth happened in 2002 with 40% growth. This is the moment when this industry recovery from crisis and also 10 national televisions fully broadcasted since 2002. TV ADEX Growth From 2000-2005: The highest increasing is in the year 2002 until 2003 with 40 % of increasing 2000 - 2006, All stations, by published rate card only, excluding Non-Commercial Ads, in Rp ‘000,000,000 15 % 32 % 40 % 17,758 15,419 11,660 38 % 8,328 24 % 4,890 2000 6,042 2001 2002 2003 2004 2005 Source: NMR Advertising Information Service Figure 2.12 TV ADEX Growth From 2000-2005 (NMR Advertising Information Service) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) 53 Facing this situation, appear new player that can survive and show an outstanding performance. Only takes 4 years after its appearance. In the year of 2005, TRANS TV reaches its break event point and does acquisition to other national television in 2005. TRANS TV shows a break trough in this industry, reach their financial goal with their rating and channel share on top 5 in this industry in 2005. Since its appearance, TRANS TV showed good performance. Not only from its rating and share, TRANS TV also did well in sales performance. Proofed by the achievement on its revenue, especially since 2003 until it reach financial goal in the year 2005. After reach financial goal in the year of 2005. TRANS TV under TRANS Corp. did the acquisition to TV 7. Then in the year of 2006, TV 7 transformed into TRANS 7 with same management with TRANS TV under TRANS Corp. Real Revenue National TV Stations: 2003-2005 (in Rp ‘000,000) 6 53 704 800 830 850 97 0 1 ,020 1 ,040 1,0 50 452 90 90 16 0 Metro 60 12 0 80 200 15 0 LATV 20 200 1 00 16 5 22 3 231 275 400 120 18 5 2 40 600 4 46 1,000 1 ,080 1,200 1,087 1,30 0 1,400 0 RCTI IVM SCTV TRANS Source: NMR Advertising Information Se rvice TPI 2003 TV 7 2004 Global ANTV 2005 Figure 2.13 Real Revenue National TV Stations: 2003-2005 (NMR Advertising Information Service) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th2007) 54 Rating/share is concentrated at 5 big channels, especially in Prime Time ANTV, 8.3 IVM, 13.3 TRANS, 12.4 RCTI, 18.8 TPI, 12.7 SCTV, 17.3 ANTV IVM RCTI SCTV TPI TVRI1 TRANS METRO TV7 GTV LATV Source: AGB Nielsen Figure 2.14 Channel Share 2005 (AGB Nielsen) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) Business Condition in 2001 – 2006 “ There are 8 significant changes since 2001. The changes influence business process itself in this industry. Those changes are: 1. 10 commercial TV with national coverage operate since 2001 (RCTI, SCTV, IVM, TPI, ANTV, TRANS TV, METRO TV, TV 7, LATIVI, GLOBAL TV). 2. Late 2002 competition became tough (Industry recovery). 3. Station viewer share become more distributed from 5 to 10 channels. 4. Rating of programs between stations becomes divided into 2 groups. 5 stations have better rating and 5 stations are struggling for mor3e rating. 5. Rating of programs in primetime more distributed among 8 to 10 stations. 6. Media planning become more complicated, almost impossible to make media plan without computer software and with latest rating. 7. As sales is now using different system: Normal sales package with bonus Billing commitment CPRP guarantee 8. Post analysis also become very complicated because of rating fluctuation at every channel and long duration of commercial break. With those changes the competition became tough and this is the beginning moment of true competition TV industry.” (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10th 2007) 55 TVRI1, 3 RCTI, 26 IVM, 28 YEAR: 2000 ANTV, 5 SCTV, 22 TPI, 15 TV7, 1.9 METRO, 1.2 LATIVI, 1.7 GLOBAL, 1.2 TVRI, 2 ANTV, 3.7 IVM , 23.7 TRANS, 6.5 YEAR: 2002 TPI, 10.5 SCTV, 17.7 RCTI, 20.6 Source: AGB Nielsen Figure 2.15 Channel Share 2000 and 2002 (AGB Nielsen) (Alex Kumara, TV Broadcaster Workshop, Bangkok June 10 th2007) Those changes create a direct impact in business transaction process. Normal sales package with bonus were not a strategic approaching to advertiser. The entire TV stations develop their strategy by breaking down billing commitment and CPRP guaranty. The entire stations equipped their account executive (A/E) with all the information that supports those strategies, and tried to combine the strategies to gain the revenue. “Billing commitment is where an advertiser commits a certain amount per year to a station at a certain price per spot with rate protection. With this commitment, station has a certain guarantee of its revenue for a year. 56 Some advertising is asking for cost per rating point (CPRP), this is a system where program rating has to be broken down into certain social economy status (SES), gender and also age to fulfill the product target market. Based on that, advertiser will put a price for every rating point. It is a complicated work for station as well as for Ad Agency to do post analysis per week.” (Alex Kumara, th TV Broadcaster Workshop, Bangkok June 10 2007) 2.3.4 Resent Competition in Industry: 2006 – Q1 2007 After 19 years since the first commercial TV appearance in 1989, this industry has been change. Start from the growth of the players, regulations, until the business process itself. 19 years has created 10 national players with their own images and segmentations. At first time, most of TV stations claimed as a family TV. But during the journey, the image for each TV stations came up based on SES (Social Economic Scale). Actually, all TV stations already set their image. However, the image that appear to surface didn’t always match with the first set up. TV stations must gamble between protecting their idealism and gaining revenue. Finally, the audience and the advertiser play their role to determine the image of TV stations. Then back to basic, the producer give supply based on the demand. “Most of the expert and players in this industry seeing the image of TV stations already set in groups based on SES. Talking about national TV, the images are divided in this group: TV stations Family ABC: RCTI, SCTV, TRANS TV, TRANS 7, and STAR ANTV. TV stations Family BCDE: IVM, TPI, and LATIVI. TV station Male AB: METRO TV. TV station Teenagers: GLOBAL TV. Actually, that’s the basic images that happen this day and it’s not fundamentally like that. For example; RCTI well known as a family ABC TV, but actually its power is in family AB. SCTV also have power in family BCDE, but its appearance shows a TV with family ABC promising segmentation. Same as TRANS TV, TRANS 7, and STAR ANTV that also has power in family CDE. GLOBAL TV, even though they claim as a teenagers television, they cooperated with Nickelodeon and broadcast cartoon. And the idealist one is METRO TV, still keeping the image as news television by focusing in male AB even though some of the programs have a good rating in women and young adults’ viewers. If talking about image, until now this industry still not have a fundamental concept in measure it. It’s not possible, but it’s not easy to do.” (Alex Kumara, private interview, 30/05/2007). Since there isn’t fundamental concept to measure the image, TV using rating and viewer distribution data to know their image based on the viewer. As a result, according to AGB Nielson, most of TV viewer falls 57 into SES CDE in the year 2006. This result becomes the consideration in developing TV programs and sales strategy. Figure 2.16 Data Household SES (AGB Nielsen Media Research, Q1 2007: 6) The condition also supported by the growth of TV household, especially in 5 big cities in Indonesia (Jakarta, Bandung, Semarang, Surabaya, Medan). According to the survey that conducted by AGB Nielson, the TV household has grown 355% in the past 11 years in 5 big cities. 58 Figure 2.17 Growth of TV Household in 5 Cities (AGB Nielsen Media Research, Q1 2007: 4) This condition above shows the increasing level of quantity TV in household. But the number of TV household didn’t equal with the growth of household itself. Based on 10 cities that become respondents for AGB Nielson, some cities still has big gap until 2006. AGB Nielson also recorded the percentage number of household that owned 1, 2, and more TV set at home based SES of total population of Indonesian household in 2006. As a result, more of 30% household in SES A has 2 TV set and more. AGB Nielson recorded total universe (number of people in TV household) in 2007 is 42,018,788 people. The greatest number recorded in Jakarta with more then 50% from total universe. That percentage including the number of household that has 2 and more TV set at home. Those numbers explained the number of the market in this industry including the audience and the advertisers. 59 Figure 2.18 TV Household in 10 Cities 2006 (AGB Nielsen Media Research, Q1 2007: 5) Figure 2.19 Data Own 2 TV Sets of More 2006 (AGB Nielsen Media Research, Q1 2007: 7) 60 Figure 2.20 Total Universes in Indonesia 2006 (AGB Nielsen Media Research, Q1 2007: 9) Channel Performance in First Quarter (Q1) 2007 Enter the year of 2007, the competition among the TV stations become tougher. The industry experienced there are two players already acquired by other player. In fact, one of the stations has been acquired by global player. Those players are TV7 and ANTV. TRANS TV bough TV7 through TRANS Corp., then transformed into TRANS 7. And STAR network which is global player bought ANTV and changed it into STAR ANTV. That situation actually happened in 2005. At that period, the moment of acquisition thing become main issues among the players. The entire player exited to see the changes because there is global player with a big name (STAR network) enter the market and the outstanding performer (TRANS TV) also did the same, even though only with local player. Most experts expected that those players will expend the market through channel share and rating with marvelous programs, and also to defeat their main opponent which is RCTI and then dominated the industry. This critical period (2006 -2007) become the measurement of their successful of this issues. Then the result, there is a strong competition in 61 big 5 and tremendous share position for TRANS 7 with “Empat Mata” show, SCTV with new reality shows, and TPI with KDI show. Beside that, the different channel share between SCTV and RCTI only 0.3 % happened in week 11 and 12 in 2007, then SCTV decrease its channel share position in the week 13 in 2007. TRANS TV keeps maintaining the 3rd place in channel share position while the percentage was decreasing. Figure 2.21 Channel Share during Q1 2007 (AGB Nielsen Media Research, Q1 2007: 11) At first quarter (Q1) 2007, the number of viewer is decreasing compare to the same quarter in last year. AGB Nielson recorded 2% decreasing viewer in week 4 and 6 during the first quarter. Based on the research, the major problem was cost by major flood in Jakarta in early February. At that moment, so many predictions explained the decreasing of the viewer. The sure thing is many house covered by flood and many household can’t watch the TV at that moment. Also since Jakarta has the highest percentage of universe, the number of viewer influenced a lot when some thing happened in Jakarta. 62 Figure 2.22 Viewing Level All Market 2006 and Q1 2007 (AGB Nielsen Media Research, Q1 2007: 12) Decreasing number of viewer has an impact to the channel share performance at this period. Data recorded only RCTI has the highest channel share in Jakarta with 20.6% of total share. While others have recorded the highest channel shares in different cities. (See Appendix D) ADEX Growth in First Quarter (Q1) 2007 2007 become the competitive period for this industry. Based on ADEX growth, almost all stations increased their advertising expend for commercial product compared to the same quarter in last year. Only LATIVI decreased their advertising expend for commercial product. TRANS TV and RCTI have a tough competition for commercial product. Both of those stations have equal number of spot. However, RCTI still have the highest cost for commercial product in its spot. The next competition also happened between SCTV with TRANS 7. The spot is equal, but the SCTV still has the higher cost than TRANS 7. RCTI, TRANS TV, SCTV, and TRANS 7 become the top 4 based on its ADEX growth. 63 Beside the commercial product, Television also allocated advertising expend for program promo. Based on the data, 5 stations increased and 5 others decreased their advertising expend for program promo. STAR ANTV showed a significant change in decreased spot followed with it cost compare to the last year. While GLOBAL TV showed the opposite way from STAR ANTV. TRANS TV decreased few its spot for promotion promo followed it cost compare to the last year. While TRANS 7 decreased its spot, but the cost increased little bit from the last year. Figure 2.23 ADEX Terrestrial Q1 2006 and Q1 2007 (AGB Nielsen Media Research, Q1 2007: 59) Figure 2.24 Cost and No. of Spot in Q1 2006 and Q1 2007 (AGB Nielsen Media Research, Q1 2007: 60) 64 Significant changed in percentage of advertising spot and value happened in TPI, IVM, and STAR ANTV. Those stations showed a serious developing in achieving revenue based on result. TPI increased 40% for advertising spot and 57% for its value. STAR ANTV increased 39% for advertising spot and 54% for its value. Then IVM increased 39% for advertising spot and 40% for its value. Meanwhile, TRANS TV only increased 4% for advertising spot and 15% value growth. Based on published rate card in Q1 2007, TRANS TV has the same percentage in commercial product advertising share with RCTI. Both of the channels pointed at 14% from total share of commercial advertising. Compared to the last year when TRANS TV only pointed in the third place with 12% of share. Figure 2.25 Volume and Value Growth Q1 2006 to Q1 2007 (AGB Nielsen Media Research, Q1 2007: 61) 65 Figure 2.26 Channel Share Q4 2006 and Q1 2007 (AGB Nielsen Media Research, Q1 2007: 62) 66