2010 Travel Agent Resource Guide

2 010
Travel Agent
Resource Guide
agent.raileurope.com
The Rail Europe Difference
When you choose Rail Europe, you are working with the industry
leader. Rail Europe offers exclusive rail products and a comprehensive
website, with a resource section dedicated to the travel professional.
You will be able to access and utilize the following:
• NEW travel agent website including easy to view order history, bookings in progress, and earned commissions and fees
• Download or print customizable brochures
• Ability to add a service fee (100% to the agency)
• Product Fact Sheets available for products and services
• Rail Pass Finder – let us choose the right pass for your clients
• TRAC® – become a European Rail Expert with our online course
• Unique specials and promotions
• AD75s on passes and agent discounts on Eurostar & Thalys
• E-Tickets - available on all domestic routes within France,
international high-speed routes departing from France and
on Eurostar (between London, Paris and Brussels)
• Online tutorials
Contact Rail Europe:
For Sales Support
• 1.866.589.4953
• US: sales_us@raileurope.com
• Canada: sales_can@raileurope.com
• Mexico/Latin America: sales_latin@raileurope.com
(8:30am to 6:30pm CT)
For Bookings and Reservations
• US and Canada agent.raileurope.com • US 1.888.438.RAIL
• Canada 1.800.361.RAIL
• Mexico 001.800.726.1936
• Central America +1.847.916.1095
• Groups 1.800.462.2577
Live Help Online
Receive immediate live help with your online bookings and product
questions with Rail Europe’s live help for agents. It is conveniently
available to you weekdays from 9:00 AM to 8:30 PM ET.
New for 2010
New Agent Site - Rail Europe’s new and improved agent website has an updated look and feel, better search functionality
and new features to enhance your booking experience. We
offer training on how to use our website via one-hour webinar
sessions conducted by a member of our expert sales force
held on a weekly basis. Reserve your spot by registering on
agent.raileurope.com under the “Travel Agent Resources” tab.
Amtrak - Rail Europe is now your one stop shop for domestic
rail as well. We offer Amtrak tickets and passes with our
easy-to-use booking engine.
Top of Europe and Ticino - This 5-day / 4-night Swiss rail and
hotel package takes clients from glaciers to palm trees and
includes rail travel to Interlaken or Grindelwald, an excursion
to the mountain peak of Jungfraujoch and travel to Lugano;
the sunny side of the Alps.
Paris Pass - The Paris Pass is a smart-chip card that gives
your client free reign on public transportation in central
Paris and priority entry to major museums and monuments.
Available for 2, 4, or 6 consecutive days, your client can
choose between the Metro, tramway, a variety of bus lines, even
the Montmartre funicular railway. It all adds up to easy entry
and more ways to get there. It can also get them discounts at
restaurants and shops.
Central Europe Triangle Pass - The Central Europe Triangle
Pass is a great way to see the most popular cities in Central
Europe and get one-way rail travel between Vienna, Budapest
and Prague, or Vienna, Prague and Salzburg. Your client may
choose from two rail itineraries, start in the city of their choice
and travel in any direction.
2010 Travel Agent Resource Guide
The Rail Agent Course: TRAC
Group Travel
Whatever the group, we’re your rail guide; from cultural programs
to faith based travel, student groups to corporate incentives, and
of course wine and gourmet clubs, to name just a few.
Our multilingual group travel specialists offer personalized
service, along with competitive rates and assist over 200,000
travelers a year. We’re ready to answer all your questions about rail
travel and pricing to get your journey started on the right track.
Rail Europe offers rates for groups of 10 or more on:
. Point to point tickets
. High-speed trains (TGV, Thalys, Eurostar, AVE & others)
. Rail passes for one or more countries
. Scenic and overnight trains
. Luggage handling, onboard catering and train charters
. Advance reservations for seats, sleepers and couchettes
®
Join the thousands of agents who have already discovered the
benefit of becoming a European Rail Expert:
• Earn 3 Continuing Education Units from The Travel Institute
• Learn how to qualify your clients to find the best product to suit
their needs
• Review product details, rail maps and more
• Find out more about Rail Europe’s unique online tools
It’s easy – just visit agent.raileurope.com and click on TRAC under
the Travel Agent Resources tab.
Review the course training material at your own pace online and take
the test. You will receive a certificate and marketing materials upon
successful completion of the course. You will also be eligible for
special TRAC agent promotions.
RAIL EUROPE ENHANCEMENTS
If your group requires privacy or simply prefers more exclusive
travel, we can arrange for exclusive carriages or charters. If an
exclusive train car isn’t enough for your group, now you can
charter a whole train for your group’s sole use. Rail Europe also
offers fast & efficient luggage service on select routes, so your
group can travel stress-free knowing their luggage will arrive as
quickly as they do. We can even organize for a meal of regional
cuisine to be served onboard.
SPECIAL OFFERS
Your clients will receive a 5% discount on select add-on
products for groups of 10 or more. On Golden Tours motor
coach excursions groups receive 1 free tour with 15 paid tours,
including free pick-up at your central London hotel.
CONTACT US
For groups of 10 or more passengers traveling together
Phone: 1.800.462.2577
Monday - Friday 9:00AM - 5:30 PM ET
Fax number: 1.888.337.4247
www.raileurope.com/groups
Follow Us Online:
facebook.com/raileurope
blog.raileurope.com
Printed on Recycled Paper
youtube.com/raileurope
twitter.com/raileurope
ISO 9001:2008
FS 532238
Contact Center Processes only
Printed in USA. TARG
SOT WA #601486663
SOT CA #2053098-20
agent.raileurope.com