United Tractors Mining Operations Yield Significant

Transcription

vol.2 2013
Thistle
The Magazine of Jardine Matheson
Good Trading Performances from Group Businesses
> page 3
Outstanding Achievements from Pride in Performance Winners
> page 5
Excellence from Land Rover Welwyn
> page 21
United Tractors Mining Operations Yield Significant Rewards
Achieving New Performance
Heights
As the Group’s 2012 results show, many of our businesses produced strong trading
performances in the face of ongoing economic uncertainty and challenging markets.
A key factor in our success is having the right people in our businesses to support
that performance. In recent years our people have been the drivers of the Group’s
significant expansion, but we need to ensure that we continue to have the depth and
quality of talent required for future development. Where we have the right people,
we must retain and help them to realize their potential and where we do not have
them, we must undertake to find and attract them.
As the high standard of entries in the 2013 Pride in Performance Awards programme
demonstrated, we already have many excellent people producing outstanding
performances across the Group. This was reflected particularly in the new category
of ‘Inspiring Talent’ where we saw how talented people are inspired and energized to
reach for and achieve new performance heights.
In our feature on pages 14-19, we learn how Astra subsidiary United Tractors is
achieving new performance heights following the implementation of a change
strategy, which has seen the group develop a coal mining business and become a
more integrated value-chain operation.
Ben Keswick
2
Outstanding Achievements from Pride in
Performance Winners
Lord Sassoon Attends China-UK Forum …
Leadership 8
Latest Additions at Mandarin Oriental in Guangzhou and Shanghai
Jardine Schindler Achieves New Heights
Milestones for JEC
Fresh Direction for Starmart …
Feature 14
17
United Tractors Mining
Operations Yield
Significant Rewards
Performance 20
20
Hactl is the Best
Superior Rating for Wellcome Taiwan …
Spirit 26
Another Record-Breaking Walk Up Jardine House
Jardine Ambassadors Spread Festive Greetings
Astra Scholarships Provide Ongoing Support for Aceh School
Zung Fu Provides Aid with Mercedes-Benz Vito Vans …
People 32
34
Jardine Aviation Services and IATA Form
Training Partnership
Enduring Friendship
Cycle & Carriage Recognizes Top Performers
Enterprise at Work … Jardine Motors –
Wolverhampton Audi
CONTENTS
At the Centre 2
Good Trading Performances from
Group Businesses
AT THE CENTRE
The Jardine Matheson Group produced
many good trading performances
during 2012 despite the moderating
effects on the region of global
economic uncertainty.
The Group’s revenue for 2012, including
100% of revenue from associates and
joint ventures, was US$60.5 billion,
compared with US$57.3 billion in
2011. Underlying profit before tax
for the year of US$4,762 million was
little changed from the previous year,
as was underlying profit attributable
to shareholders with a 1% decline at
US$1,479 million. Underlying earnings
per share were 2% lower at US$4.06.
Standing Tall
In his annual address to senior
executives following the results’
announcement, Managing Director
Ben Keswick said that the Group
was still, fundamentally, on a growth
trajectory and was expected to regain
its momentum during 2013.
“Even before we entered 2012, it
looked like it was set to be a tougher
year. So it is very pleasing that, in
the face of continuing economic
uncertainty and challenging markets,
many of our businesses produced
strong trading performances.”
Looking ahead Mr Keswick said
that the Group needed to ensure
that it had the depth and quality of
talent required to support its future
development.
At the Centre 3
“Our people are recognized as our
single most important success factor.
Indeed, they have been the drivers
of the Group’s significant expansion
in recent years,” said Mr Keswick.
“The key to our long-term success
is our ability to attract, retain and
develop great people... teaching
them our values, and inspiring
them to ‘Stand Tall’ and drive our
businesses forward.”
Group Chairman Meets New Politburo Member Wang Qishan in Beijing
Jardine Matheson Group Chairman
Sir Henry Keswick met with China’s
Vice Premier Wang Qishan in Beijing
shortly after the Vice Premier had
been elevated to become a member
of China’s top decision making body,
the seven-man Politburo Standing
Committee. Mr Wang subsequently
relinquished his Vice Premier role on
taking up his new appointment at the
end of China’s Parliamentary Sessions
in March.
Trade, Wan Jifei, the Vice Minister for
Foreign Affairs, Song Tao, and other
senior officials.
Wang Qishan greeted his old friend
Sir Henry whom he had last met
in London in 2011, most affably.
Sir Henry congratulated Mr Wang
on his appointment to the Standing
Committee and informed him that
many Jardine Matheson Group
investments in China were developing
well. Mr Wang paid tribute to Jardines’
business progress and welcomed its
advanced management expertise,
integrity and skills.
The meeting was broadcast on China’s
State television CCTV that evening
while the following day’s People’s
Daily described how Sir Henry and
Mr Wang had discussed Sino British
relations and co-operation in economy
and trade.
Thistle vol.2 2013
Sir Henry, accompanied by his wife
Lady Tessa Keswick, Group Deputy
Managing Director Adam Keswick,
Hongkong Land Chief Executive
Y K Pang, Jardine Matheson (China)
Chairman David Hsu, Group Chief
Representative Adam Williams and
Beijing Senior Adviser Madam Liu
Lu, was granted an audience with
Mr Wang in the Ziguangge Hall of
the Zhong Nan Hai Chinese central
government compound. The then
Vice Premier was accompanied by
the Chairman of the China Council
for the Promotion of International
Left: Sir Henry
Keswick meets
with Wang
Qishan in
Beijing.
Outstanding Achievements from Pride in Performance Winners
Centre back: Jardine Matheson Group Managing Director Ben Keswick and Deputy Managing Director Adam Keswick celebrate with the winners of the 2013 Pride in
Performance Awards.
There were two exciting additions to
the 2013 Pride in Performance (PIP)
Awards programme – the introduction
of a new category ‘Inspiring Talent’ and
for the first time, the staging of the
awards ceremony in Singapore.
The addition of the ‘Inspiring Talent’
category reflects the Group’s strong
emphasis on people and seeks to
highlight and recognize initiatives
undertaken by Group operating
companies to energize people within
as they reach for and achieve new
performance heights. Entries were
required to demonstrate how a team,
unit or workforce had been inspired to
‘make things happen’.
The staging of the awards ceremony
in Singapore was a departure for the
PIP programme from its traditional
venue in Hong Kong. Held at Cycle &
Carriage’s Mercedes-Benz Centre on
Alexandra Road, the event highlighted
the Group’s long-standing focus on
Southeast Asia and its business
operations across the region.
Auto2000 Enhances Customer
Engagement and Wins
Grand Prize
Indonesia’s main Toyota dealer, Astra’s
Toyota Sales Operation – Auto2000,
won the Customer Engagement
category award and carried off the
Grand Prize of the 2013 PIP Awards
for a highly successful overhaul of its
after-sales operations.
To deal with anticipated market growth,
Auto2000 first expanded its workshop
network and increased its mobile car
maintenance service. The company also
introduced operational improvements
aimed at boosting efficiency and
upgrading productivity. With 63% of
buyers citing good after-sales service as
their key reason for selecting a Toyota
vehicle, Auto2000 launched several
strategies aimed at enhancing the
‘ownership experience’. These included
the launch of a real-time Complaint
Management System, the introduction
of a Maintenance Reminder Service and
an Integrated Appointment System. The
financial results achieved saw revenue
from repeated customers soar by 54%
and profit from this customer segment
jump 45% to US$87.5 million.
Hongkong Land Inspiring
Talent to Achieve Mission
Impossible
A team of six from Hongkong Land
turned a ‘mission impossible’ into a
stunning commercial success. The
project – the redevelopment of a
37-year-old residential building in Hong
Kong – was fraught with complications
and faced numerous legal and business
challenges. Despite team members
having to learn radical new skills
and competencies, each rose to the
occasion, personifying the concept
of ‘people inspiring people’. The end
result, the new residential development,
Serenade, has outperformed market
expectations and achieved a net profit
of US$264.3 million – 297% above the
original target.
Cycle & Carriage, Singapore
Proves Marketing
Excellence Works
Cycle & Carriage (C&C), Singapore’s
Mercedes-Benz After-Sales Division
dramatically changed its contribution
to the company’s bottom line after it
‘challenged’ independent workshops
offering a cheaper service, head-on.
A marketing campaign educated
customers on the advantages of an
authorized dealer, while C&C launched
several initiatives. These included a
Mercedes-Benz centralized booking
system and strategically sited MercedesBenz Body Care Services and drive-in
tyre outlets. The strategy worked and
over the last four years, profit levels
have increased by 190% to hit an
all-time record of US$13.7 million.
At the Centre 5
Innovative Ideas from Hactl
with COSAC-Plus
Learning that its biggest customer
would turn into its biggest competitor
following the start-up of its own cargo
terminal at Hong Kong International
Airport in 2013, Hong Kong Air Cargo
Terminals Limited (Hactl) launched
a pre-emptive strike in 2011 with the
redesign of its cargo management
system software. Aimed at lifting
service levels to unprecedented
heights, the new software, COSACPlus, has transformed Hactl’s
operations and redefined service
levels for the air cargo terminals
industry, enabling it to compete
aggressively. In addition, during 2012,
Hactl signed up ten new airlines.
Auto2000, Indonesia – Customer Engagement and Grand Prize Winner
Hongkong Land, Hong Kong – Inspiring Talent
Zung Fu Delivers Superior
Growth with Hyundai
Turnaround
In a turnaround strategy initiated in
2010, Zung Fu’s subsidiary Hyundai
Hong Kong (HHK) delivered dramatic
results. After seven years of negative
returns, HHK achieved an increase
in profits from US$825,000 in
2010 to US$4.3 million in 2012.
Strategy included the introduction
of the six-seater H1 and the new
environmentally friendly Euro 5 H1
van, as well as innovative marketing
to incentivize fleet owners. HHK
also overhauled its supply chain and
doubled its product range and by end
2012, total sales had jumped fourfold.
Cycle & Carriage, Singapore – Marketing Excellence
Hong Kong Air Cargo Terminals Limited, Hong Kong – Innovative Ideas
Meanwhile, the business cases presented
by the winners of last year’s Marketing
Excellence and Successful New Initiative
categories, Guardian and JLT India
respectively, have been posted on the PIP
website at www.jardinespipawards.com.
Zung Fu, Hong Kong – Superior Growth
Thistle vol.2 2013
Business Cases Posted on
PIP Website
Group Chairman Visits Southeast Asia and China
Sir Henry Keswick visited eight
countries in Southeast Asia and two
cities in China during one of his regular
trips to the region.
During his month-long visit, Sir Henry
visited Thailand, the Philippines,
Vietnam, Cambodia, Myanmar,
Malaysia, Indonesia, Singapore,
and in China, Shanghai and Beijing.
Sir Henry was received by senior
government officials and leading
local businessmen in meetings that
focused on further developing key
relationships and business
across the region.
He also toured various Group
interests including in Indonesia,
East Kalimantan where Sir Henry
visited a number of Hero sites, as
well as the new Astratel Eastkal
port currently under development
and United Tractor’s TOP and
Asmin mines. In a speech to East
Kalimantan managers, Sir Henry
highlighted the importance
of Kalimantan to the growth
strategies of Astra and Hero.
Sir Henry and Lady Keswick with members of the Dayak tribe
of Kalimantan during their visit to Indonesia.
Group Chairman Hosts Ambassador of Myanmar
Sir Henry Keswick hosted a lunch for
the Ambassador of Myanmar, Kyaw
Myo Htut, at the Group’s London office
in Lombard Street. The event was also
attended by Jardine Matheson Directors
Simon Keswick, Lord Leach of Fairford
and Lord Sassoon.
Lord Sassoon Attends China-UK Forum
New Jardine Matheson Executive
Director and former UK Treasury
Minister Lord Sassoon attended the
annual China-UK ‘Leadership for the
Future’ Forum, a meeting between a
cross-section of younger UK Members
of Parliament who have a particular
interest in China, and opposite numbers
from the Communist Party of China.
A small number of more senior UK
parliamentarians customarily join
the meetings and, in addition to Lord
Sassoon, Matheson & Co Director Lord
Powell of Bayswater and former UK
Deputy Prime Minister Lord Mandelson
were present.
The Forum, which was held in Beijing,
discussed issues of common interest,
including the UK’s attitude to inward
investment and the direction of the
Chinese economy in light of the
18th Party Congress. Afterwards some
members of the UK delegation went on
to Tianjin to see aspects of economic
development there.
Front row, fifth right: Lord Sassoon and, third right, Lord Powell with participants in the China-UK
‘Leadership for the Future’ Forum.
At the Centre 7
Maxim’s Growth
in Mainland China
Continues to Gather
Momentum
In the last 12 months, Maxim’s, which
is Hong Kong’s leading restaurant and
catering group and a 50% partnership
with Dairy Farm, has expanded its
portfolio of cake shops, Chinese and
Western restaurants, sushi and ramen
chains in Southern China while gearing
up to move into Shanghai and Beijing
and looking at opportunities in China’s
second-tier cities.
Before Maxim’s enters a market,
extensive research, particularly on
consumers’ taste profiles, is carried
out as China is a vast country and
the people across it have highly
divergent eating preferences. While
Maxim’s endeavours to retain the
essence of core menus under different
brands, adjustments for local taste
are also carefully considered. Sushi,
for example, is popular in Southern
China where Maxim’s currently has ten
Genki Sushi outlets in Shenzhen and
Guangzhou and has just opened its
first one in Hangzhou. At many Genki
Sushi outlets, cooked food on top of
sushi offerings is available in response
to consumers’ preferences.
As well as entering Hangzhou, Maxim’s
also plans to expand its presence
Popular European-style café bakery xing mei le is one of the Maxim’s brands now well established
in Southern China and set for further expansion as the group’s growth strategy in mainland China
gathers momentum.
in Shanghai. Following on from its
innovative ‘Chinese cuisine, Western
service’ restaurant Wutongju, which
opened at Shanghai Xintiandi in 2011,
Maxim’s is to introduce Shanghai
diners to its enduring Cantonese
brand Jade Garden, which already has
outlets in Guangzhou and Shenzhen.
The younger, more affluent
population in mainland China is a key
target group especially for Maxim’s
sushi and ramen chain restaurants,
as research has shown that this
market segment likes Asian cuisine,
particularly Japanese food. Popular
premium sushi chain sen-ryo will also
enter Shanghai in the near future
following in the footsteps of Maxim’s
most recent success story, Ippudo.
Maxim’s has opened four outlets
of this well-known ramen brand in
Guangzhou and Shanghai in the past
nine months, with further expansion
planned later this year.
Another significant factor in Maxim’s
success in mainland China is the
value of its brand. As Hong Kong’s
leading catering group, Maxim’s is
well perceived in mainland China as a
brand that provides quality products
and excellent service. For example,
its Mei-Xin mooncakes, which are
available in major cities across China,
are well received because consumers
have trust in the brand and the fact
that the products are made in Hong
Kong. Maxim’s commitment to quality
food is evident in its other brands too
such as xing mei le, a European-style
café bakery, which currently has three
outlets in Shenzhen and Guangzhou
with another due to open shortly in
Shenzhen, and in principles such as
the ‘no-added MSG’ policy at its Jade
Garden restaurants.
In all its operations, food and service
quality is always of utmost concern
and Maxim’s strives to uphold the
best possible standards at all times.
It is this commitment and the desire
to introduce winning brands into
the marketplace that are driving
Maxim’s growth and success in
mainland China.
Thistle vol.2 2013
The growth of Maxim’s Group in
mainland China continues to gather
momentum as it leverages on its
success in Hong Kong and introduces
both new and established brands to
the marketplace.
Latest Additions at Mandarin Oriental in
Guangzhou and Shanghai
LEADERSHIP
Mandarin Oriental Hotel Group
(MOHG) has opened its first two city
hotels in mainland China and added
a new fan to its multi-million dollar
global advertising campaign ‘He’s a
Fan/She’s a Fan’.
The 233-room Mandarin Oriental,
Guangzhou is located above TaiKoo
Hui, a prestigious 358,000 sq. m.,
mixed-use development. The hotel
has the largest standard guestrooms
in the city as well as 30 suites and
24 serviced apartments. It also
brings an inspired mix of traditional
Chinese and Western classic dining
with some modern flourishes to the
city’s restaurant scene including
Jiang by Chef Fei and Ebony, while
The Spa at Mandarin Oriental,
Guangzhou offers both city dwellers
and visitors a rare opportunity for
peace and tranquillity.
MOHG made its debut in China’s
commercial capital of Shanghai
in April with the opening of the
362-room Mandarin Oriental, Pudong
on the east bank of the Huangpu
River. The hotel also offers 210
fully serviced riverside apartments
and the largest Presidential Suite
in Shanghai. World-class dining
choices include contemporary French
restaurant Fifty 8° Grill, and Jiang
Nan Chinese cuisine at Yong Yi Ting,
while additional recreational facilities
comprise a Fitness & Wellness Centre,
a 25-metre indoor swimming pool, and
a thermal bathing facility all linked to
The Spa at Mandarin Oriental, Pudong
by a central sky-lit garden.
Meanwhile, internationally renowned
Italian actress and model Caterina
Murino has become the latest
Mandarin Oriental ‘Fan’. She was
Leadership 9
Latest Additions at Mandarin Oriental in Guangzhou and Shanghai
Mandarin Oriental’s latest ‘Fan’ is internationally
renowned Italian actress and model Caterina Murino.
photographed for the campaign in
Sardinia, where she was born, by
well-known portrait photographer
Mary McCartney and says she is
particularly looking forward to
Mandarin Oriental’s forthcoming
debut in Milan.
Port Successes for Jardine Shipping Services
Jardine Shipping Services (JSS) has
notched up recent successes through
Jardine United International Shipping
Agencies Ltd (JUNISA), a joint venture
with Shenzhen United International
Shipping Agency Co.
JUNISIA delivered port agency services
for the luxury cruise liner, ‘Costa
Victoria’ when she became the first
international cruise vessel to use the
Nansha Container Terminal with its
larger berthing facilities.
“With the luxury cruise sector expanding
at a phenomenal pace in China, we
can leverage the combined expertise
of JUNISA and JSS to extend our reach
into the Mainland market,” said JSS
Chief Executive Eric van der Hoeven.
JSS Hong Kong provided port services for the ‘MV Logos Hope’, the world’s largest floating bookstore-cumlibrary, when she docked at Ocean Terminal.
Meanwhile, JSS Hong Kong provided
port services for the ‘MV Logos Hope’,
the world’s largest floating bookstorecum-library, when she docked at
Ocean Terminal, while colleagues in
the Philippines and Thailand delivered
similar services when the ship docked
in their respective countries.
Thistle vol.2 2013
For the third year running, the
combined efforts of JSS and JUNISIA
also achieved in excess of 3,000
port calls in China during 2012. Sixty
per cent of these were in the bulk
category, followed by 30% in tankers.
Hongkong Land Launches Central Mansions in Phnom Penh
Hongkong Land has launched Central
Mansions, a newly rebranded and
refurbished collection of serviced
apartments and penthouses
in the heart of Phnom Penh’s
commercial district.
“Hongkong Land is proud to make its
mark here in line with our strategy of
developing prestige properties in the
cities where we invest. We believe the
Cambodian property market offers
significant opportunities which will
attract long-term institutional capital
and international occupiers.”
Central Mansions
in Phnom Penh,
which have been
refurbished and
newly rebranded by
Hongkong Land.
Previously known as Colonial Mansions,
Central Mansions now provides 101
serviced apartments and five luxury
penthouses in two towers and offers
the best residential accommodation at
the centre of the Cambodian capital.
Addressing guests at the launch
ceremony, Hongkong Land
Chief Executive Y K Pang said,
Jardine Schindler Achieves New Heights
Jardine Schindler Macao (JSLM), a
wholly-owned subsidiary of Schindler
Hong Kong, has further consolidated
its business in the Special
Administrative Region by winning
another contract from developer
Melco Crown Entertainment, which
owns the City of Dreams on the
Cotai strip.
JSLM is to provide 91 lifts, six builder’s
lifts and 28 escalators for the Studio
City resort, which will include a
variety of interactive, production
studio-derived attractions as well as
over 2,000 hotel rooms. This latest
project follows JSLM contracts to
supply the lifts and escalators for the
City of Dreams’ Hard Rock and Grand
Hyatt hotels.
In recent years, JSLM has also been
involved in other significant projects
along the Cotai strip including the
Venetian Parcels 1 and 2, which
incorporated the Four Seasons
Hotel, and Parcels 5 and 6 featuring
the Conrad Hotel, the Holiday Inn
and the Sheraton Hotel. This latest
contract will consolidate Schindler’s
strong impact on the Cotai strip
and further JSLM’s growth strategy
in Macau.
Meanwhile, the Jardine Schindler
Group has launched its own YouTube
channel, www.youtube.com/
jardineschindler.
The channel showcases Schindler’s
latest elevator and escalator
innovations, including its intelligent
building transit management system,
known as PORT Technology. It also
gives viewers a visual guide through
Schindler’s major projects across
the globe.
Jardine Schindler Macao is to provide 91 lifts, six builder’s lifts and 28 escalators for the Studio City resort,
further consolidating its business in the Special Administrative Region.
Finnair is the latest addition to the
portfolio of Jardine Aviation Services
(JAS) at Hong Kong International
Airport. JAS will provide passenger
and ramp handling services for the
airline’s passenger flights and for its
cargo flights operated under Nordic
Global Airlines.
Finnair operates seven passenger
flights weekly between Helsinki and
Hong Kong using A330 and A340
aircraft while Nordic Global Airlines
operates two freighters per week
using M11F aircraft.
A Jardine Aviation
Services ramp team
at work servicing
a Finnair flight on
arrival from Helsinki.
Milestones for JEC
Jardine Engineering Corporation (JEC)
has been awarded the contract for
the design, supply and installation
of a suspended metal ceiling on five
levels of the Midfield Concourse at
Hong Kong International Airport.
In addition to project management,
on-site installation and quality
control, JEC will also co-ordinate with
the manufacturer on all the design and
production elements of the ceiling. The
project is due to be completed in 2015.
Meanwhile, over 250 staff, former
directors and retirees gathered
together to celebrate JEC’s
90th Anniversary Day.
During the event, JEC Chief
Executive Wilson Kwong presented
prizes to the winners of the
90th anniversary polo shirt design
competition and JEC staff and their
families were given a tour of the
group’s offices.
Enhanced Image for
Mannings China
Leadership 11
Jardine Aviation Services Adds Finnair to Portfolio
Centre: Mannings China Chief Executive Officer
Paul Sheldrake discusses the new enhancements
to the renovated Comic City store with two of
Mannings’ suppliers.
Following a month of renovations,
one of Mannings’ top stores in China,
Mannings Comic City in Guangzhou,
reopened for business with an enhanced
logo and increased visibility, authority
and shoppability, all designed to make
better use of store space, while providing
a more comfortable and convenient
shopping environment for customers.
The renovations included the use of
‘waterfall’ type shelves so that customers
can select products without having to
bend down, clearer signage across all
categories and more cash registers to
reduce queuing time. The store has also
expanded its existing range of Health &
Beauty products to give customers more
choice and added the sale of over the
counter drugs and a pharmacist service.
JEC celebrated its 90th Anniversary with over 250 staff, former directors and retirees attending the
milestone event.
“Mannings encourages its customers
to live a healthy, beautiful, positive and
energetic life,” explained Mannings
China Chief Executive Officer Paul
Sheldrake, “and we will continue to make
improvements to offer them ‘wellbeing
led beauty’. The renovated Mannings
Comic City store is just the beginning.”
Thistle vol.2 2013
Since reopening, Mannings’ Comic
City store has won high praise from
customers and increased sales.
Fresh Direction for
Starmart
A store upgrade and fresher ready to eat food
are part of the new direction for Starmart outlets
in Indonesia.
Starmart, which is owned by Dairy
Farm through its Indonesian subsidiary
PT Hero Supermarket Tbk, has moved
in a new direction to become more of a
convenience store rather than the mini
market of the past.
A pilot project at Starmart BRI Office
Complex in the centre of Jakarta’s
commercial district upgraded the
store and added fresher ready to eat
food. This included a new logo, staff
uniform, façade, and interior store
design. Packaged fruit, an ice-cream
corner, a mobile phone charging
station, sitting area and Wi-Fi hotspot
were also introduced along with
popular ‘Giant Fried Chicken’ and
‘Brew Box Coffee’ products.
Following the launch of the new
concept, the number of customers at
the BRI Starmart has risen by more
than 60% and sales have increased
by more than 40%. It has since been
successfully incorporated into the
new Starmart at the WTC 2 Building
owned by Jakarta Land and will
become the model for all subsequent
Starmart stores.
Hactl Handles its Largest-Ever Horse Charter
Hong Kong Air Cargo Terminals Limited
(Hactl) has handled the largest horse
shipment on a single flight in its 37year history. The 63 horses were flown
in from Liege, Belgium to take part
in the Longines Hong Kong Masters
at AsiaWorld-Expo, Hong Kong’s first
international show-jumping event
and the only five-star accredited
competition on the equestrian
calendar to take place in Asia.
On arrival in Hong Kong, the horses
were unloaded from the aircraft
and taken to Hactl’s Livestock
Handling Centre, which is
conveniently located to minimize
the transfer time from the airport
apron. The loading platform
at the centre is surfaced with
non-slip rubber matting and
bordered with rubber-padded
fencing, essential to protect the
horses and prevent leg injuries.
Hactl deployed a team of highlytrained professionals to assist
in handling the shipment, which
also included the departure of the
horses after the event.
“Show-jumping in Hong Kong and
Asia is fast growing in popularity
and we expect such shipments to
become more frequent in the future,”
said Hactl Chief Executive Mark
Whitehead. “We are confident that
our HK$14 million (US$1.8 million)
investment in our Livestock Handling
Centre will contribute to Hong Kong’s
appeal as a major international
show-jumping venue.”
Horses arriving for Hong Kong’s first international
show-jumping event are transferred to air-conditioned
horse boxes at Hactl’s Livestock Handling Centre.
New Tenants Reflect Commitment to Marina Bay
Financial Centre
Hongkong Land’s joint venture
development, Marina Bay Financial
Centre (MBFC) in Singapore, has
signed a number of new tenants at
its Tower 3 office building, bringing
the overall commitment level there
to 83.6%.
Occupying approximately
80,000 sq. ft of office space,
the new tenants include leading
multinational companies in the
fields of technology, energy trading,
financial services, commodities and
specialist food providers. Altogether
more than 1.1 million sq. ft of Tower 3
is now committed.
“MBFC’s flexibility in meeting
the varied space requirements of
companies from diverse sectors
has been a key attraction for
our new tenants,” said Warren
Bishop, Chief Executive Officer of
Raffles Quay Asset Management,
the manager for MBFC. “As
Singapore’s largest integrated
mixed-use development located
in the heart of the new downtown
of Marina Bay, MBFC continues
to build on its reputation as the
city state’s most prestigious
business address.”
Leadership 13
C&C Auto Events Create Customer Excitement
Cycle & Carriage (C&C) has held
several recent auto events in
Singapore, which have created much
excitement for customers.
In the first, the new AMG Performance
Centre at the Mercedes-Benz Centre
was unveiled. The luxurious facility
allows customers to experience an
exclusive dedicated environment
where they can discuss their carbuying requirements in a more
personal manner.
The Mercedes-Benz SLS AMG GT on display at the new AMG Performance Centre.
In conjunction, C&C also launched
the new SLS AMG GT, which boasts
enhanced driving dynamics and
even better racetrack performance.
Customers were invited to view
the car, which is available both as
a Coupé and Roadster, while being
entertained by saxophonist Nicole
Duffell. In addition, President and
Chief Executive of Daimler South
East Asia Wolfgang Huppenbauer
outlined the full range of exciting
AMG activities planned for customers
for 2013.
Meanwhile, seven new Kia Sorento
owners were invited to the Kia
showroom in Alexandra Road to take
delivery of their cars in a special
handover ceremony. The seven
Sorentos were covered with a red
silk drape and each customer was
presented with a bottle of champagne
for the unveiling. This was followed by
video interviews with the customers in
which they expressed their happiness
at being the proud owners of a Kia
Sorento and among the first to drive
this latest model on the road.
In the third event, Citroën customers
had a chance to admire the design,
styling and practicality of the new
C4 – a hatchback with a ‘grand’ view.
The latest addition to the C line was
unveiled at the Citroën Pod, which
attracted a large group of customers.
The introduction of the Citroën C4
e-HDi variant also marked the debut
in Singapore of the first Citroën
diesel passenger car, a vehicle which
has been awarded the ‘Airdream’
eco-label stamp.
Sleepover at IKEA Taiwan Generates Wide Interest
Following the launch of the ‘A
Comfortable Sleepover at IKEA’ event,
more than 100,000 people visited the
IKEA website with 7,500 signing up
to participate. Twenty teams were
selected including a mother-to-be
whose expected delivery day was
the actual day of the sleepover and
‘have-a-lot-to-share’ sisters. Two days
before her sister’s wedding day, the
younger sister wanted to recreate
the childhood memory where she
had shared a bed with her
elder sister.
Manager Roxy Cheng. “It also
generated free media valued at more
than NT$6 million (US$201,000).”
On the night, IKEA prepared
20 different sets of bed linen
to demonstrate its extensive
range of bedroom textiles,
and then helped participants
to choose their preferences
before they settled down for
a good night’s sleep.
“The event attracted
extensive media coverage,”
said IKEA Taiwan Marketing
The 40 consumers who participated in the ‘Sleepover at IKEA’ event
prepare to enjoy a good night’s sleep at the IKEA Hsin Chung store.
Thistle vol.2 2013
A sleepover held at IKEA Taiwan’s
Hsin Chung store generated wide
interest and increased consumers’
interest in furnishing their own
bedrooms by providing them with the
experience of a good night’s sleep.
United Tractors Mining Operations Yield
Significant Rewards
FEATURE
Some six years ago, UT implemented a
change strategy aimed at becoming a
more integrated value-chain business
and took the initial step of expanding
its presence in the mining sector
with the acquisition of its first coal
mine. Today the company’s mining
operations are making a significant
financial contribution accounting
for 10.4% of its total consolidated
revenue in 2012 and creating leverage
with other business segments.
Although challenging economic
conditions, which actually saw the
selling price for coal on the global
market fall as much as 21% in 2012,
and increasing competition are having
an impact, the demand for coal, both
for the domestic and global markets,
is expected to produce an increased
demand for mine products in the
long term.
“In the Asia Pacific region, coal has
been the largest energy source with
an average consumption growth
rate of 9% for the last few years,”
said UT President Director Djoko
Pranoto. “Indonesia is the world’s
leading exporter of thermal coal and
domestic requirements for energy are
also fuelling the need for increased
United Tractors’ mining operations currently account for 10.4% of its consolidated revenue.
production. The Government’s plans to
develop power generating plants alone
require some 70 million tonnes of coal
a year.”
Over the next few years, UT intends
to expand and develop its mining
business through acquisitions and
productivity improvement. It also
envisages further synergy with its
heavy equipment business as well as
the growth of other related businesses
such as coal barging and second-line
mining contracting.
“Bearing in mind its strategic value
and the prospects for increased
demand for coal, we see our mining
business becoming an even more
significant contributor to UT’s financial
performance in the future,” said
Mr Pranoto.
Thistle vol.2 2013
While retaining and enhancing
its already existing ranking as
Indonesia’s largest distributor of
heavy equipment, Astra subsidiary
United Tractors (UT) has built on its
position as the country’s leading
mining contractor and developed a
coal mining business. It has achieved
this through the acquisition of
existing coal mines as well as new
sites, and sharing with existing coal
concession owners.
Feature 15
United Tractors Mining Operations Yield Significant Rewards
World Class Mining Contracting Services from Pama
The embryo of Pama was originally
formed in 1974 as the heavy
equipment rental division of
United Tractors, which at that
time was engaged in construction,
mining and oil projects, land
preparation and logging. In
1989, the expanding division
was established as a separate
independent subsidiary named
PT Pamapersada Nusantara (Pama).
While Pama undertakes a range of
activities including dam construction
and road works as well as excavation
and transportation projects
throughout Indonesia, its main focus
is on mining contracting, particularly
in the coal industry, where it is the
leading coal mining contractor in
Indonesia with a market share in
2012, based on revenue, of 41%.
Pama operates in major coal mining
projects across the country providing
a wide range of services along with
its six subsidiaries, PT Kalimantan
Prima Persada, PT Pama Indo Mining,
PT Multi Prima Universal, PT Asmin
Bara Bronang, PT Asmin Bara Jaan
and PT Prima Multi Mineral. These
include mine design, exploration,
infrastructure construction, mining,
transportation, barging, loading
and sales.
Often also responsible for the
technical operations at mining
locations, Pama will be contracted
to cover drilling and geological
investigation, coal quality control,
production planning and scheduling,
coal mining and environmental
management. In addition, the
company operates a vast fleet of
trucks for overburden (removal
of spoil) and coal transport –
excavators, shovels, dump trucks and
wheel loaders – as well as supporting
equipment such as bulldozers, motor
graders, road compaction equipment,
water and service trucks, lighting,
pumps, trailer trucks and man
haul. In 2012, Pama’s fleet of heavy
equipment increased to 3,886 units,
up from 3,566 units in 2011.
“A good example of our integrated
value-chain is the close co-operation
between Pama and the team at
United Tractors, particularly in the
units, parts and services divisions,
on the procurement and maintenance
of Pama’s heavy equipment,”
explained Pama President Director
Frans Kesuma.
Pama is constantly optimizing
equipment and introducing
innovations to successfully meet
increased coal production demands
while improving efficiency. A
Reliability Centre Maintenance
programme for equipment has
improved performance and reduced
carbon emissions. In addition, Pama
has developed lighter vessels to
improve transportation productivity
and reduce the amount of fuel
used, and introduced a Pama Auto
Dispatch System to optimize
overburden operations. ‘Change
Shift Management’ and several
other systems have also increased
operational efficiency.
This commitment to service, quality
and good management saw Pama
once again record an improved
performance in 2012. Volumes
of overburden removal and coal
production rose by 7.4% and 8.8%,
respectively, while revenue in 2012
increased 24.9% to Rp27.99 trillion
(US$2.82 billion) from Rp22.42 trillion
(US$2.26 billion) in 2011.
“This performance is a clear
demonstration of Pama’s ability
to meet increased demand for
coal production while improving
efficiency,” added Mr Kesuma.
Pama is constantly optimizing equipment to successfully meet increased coal production demands.
Feature 17
UT’s Mining Division Delivers Results
UT’s mining operations have gone
from strength to strength since the
acquisition by Pama in 2007 of its
first coal mine through its stake in
PT Prima Multi Mineral (MPP), located
in South Kalimantan.
While UT’s sales of coal through
PMM and TTA showed an increase of
24.1% in 2012, this was not sufficient
to compensate for the combined
effect of falling market prices and an
increase in fuel costs, which resulted
UT’s coal reserves amount to some 424 million tonnes.
in revenue value rising by only 6.8% to
Rp5.8 trillion (US$588 million).
“In addition, profitability levels
are greatly influenced by stripping
ratio – the amount of overburden
that must be removed to gain access
to a unit amount of coal,” explained
TTA President Director and UT Vice
President Director Gidion Hasan.
“The higher the stripping ratio, the
greater the volume of overburden to be
removed and the greater the amount
of fuel required, so any rise in the cost
of fuel also has a significant impact.”
In the long term, however,
contributions from UT’s mining
operations are projected to continue
rising in line with its plans to scale
up mine production, particularly
new mines that have achieved
the required permits and are
now entering the final stages of
infrastructure completion.
“So far only two of these mines are
in operation so as more come on
stream, commercial production will
increase in the coming years,” said
Mr Hasan.
Thistle vol.2 2013
In 2008, UT acquired PT Tuah Turangga
Agung (TTA) in Central Kalimantan,
a concession area of 4,897 hectares,
which started commercial production
in May 2010. Further expansion took
place that year when UT purchased
another Central Kalimantan mine,
PT Agung Bara Prima (ABP), through
TTA. In 2011 and 2012, UT made
significant additions to its portfolio
with the acquisition of a total of six
new mines through Pama and TTA.
Altogether UT currently holds nine
coal mine concessions in Kalimantan
and Sumatra with combined estimated
coal reserves of 424 million tonnes.
United Tractors
expects to
significantly
increase its
commercial
production of coal
as the six new
mines acquired in
the last two years
come on stream.
Success of Mining Division Generates Related Businesses
The growth of UT’s coal mining division
has nurtured the development of other
related businesses. These include
second-line mining contracting and
coal barging.
Multi Prima Universal
Multi Prima Universal (MPU), a
subsidiary of Pama, was established in
2008 as a fully-fledged company from
the Used Equipment department within
UT’s Marketing Division.
“Essentially MPU was set up to meet
the potential demand being created
by the growth of the mining sector,”
explained MPU President Director
Lilik Sutanto. “It was obvious that
there was a need for heavy equipment
where customers’ requirements were
becoming a lot more specific.”
Today MPU fulfils customers’ demands
mostly in the mining sector through its
heavy equipment rental business and
used heavy equipment sales, which are
mainly focused on the Komatsu brand,
as well as mining contracting for smallmedium scale projects.
“Through MPU, we have been able
to take advantage of opportunities
resulting from increasing demand
for mining contracting services,
Students attending the UT School, which was established in 2008 as part of the company’s contribution
towards empowering the younger generation, learn all the skills required to become a mechanic or heavy
equipment operator.
while adding new customers and
substantially improving production
capacity,” said Mr Sutanto. “MPU’s
existence under the flagship of
Pama provides a good alternative
for smaller scale businesses seeking
contracting services.”
In 2012, PML recorded a significant
increase in revenue of 53.1%, which
reflected improved performance at all
levels. This included the transportation
of 5.5 million tonnes of coal comprising
4.3 million tonnes by barging and
1.2 million tonnes by transshipment.
PT Patria Maritime Lines
In another development of this
burgeoning coal transportation
business, UT last year also acquired
PT Perkasa Melati (PM), since renamed
PT Patria Maritime Perkasa (PMP),
which manufactures and repairs
ships in Batam, Pekanbaru. This
complements another subsidiary, PT
Patria Maritime Industry (PAMI), which
repairs and maintains ships and was
acquired in 2011.
PT Patria Maritime Lines (PML) was also
formed by UT in 2008 and is involved
in the river transportation of coal or
coal barging services. This reflects the
increase in demand for such services as
more coal concessions open in Central
Kalimantan, where rivers are the only
means of transportation to the main
port of Taboneo in the south.
In 2012, UT subsidiary PT Patria Maritime Lines (PML) transported 4.3 million tonnes of
coal by barge along the rivers of Central Kalimantan to the southern port of Taboneo.
Feature 19
Excellent Prospects for Mining Sector
While the fortunes of Indonesia’s coal
mining sector are being affected by the
global economic situation, the longerterm outlook remains promising.
Recent international studies have also
confirmed that global demand for coal
as an energy source will grow more
quickly than the use of other fossil
fuels, including petroleum.
The Asia Pacific region remains the
main market for Indonesia’s coal, with
the greatest demand from China and
India. However, rapid economic growth
in countries such as South Korea,
Taiwan, Malaysia and Vietnam is also
creating a need for more coal while
in Japan too, the decision to close all
nuclear power plants following the
earthquake and tsunami there, is
expected to generate further demand.
the last year, the falling demand and
weak prices on the world market have
caused mine owners to reduce stocks
and the intensity of their mining. Last
year the Indonesian government also
enacted a policy setting export duty on
various mine products.
“While the aim is to promote growth
and development particularly in
the mineral smelting industry and
provide added value to the export
market, these taxes have contributed
to a reduction in mining,” explained
Mr Kesuma.
In the longer term, however, the coal
industry in Indonesia, as a relatively
cheap source of energy, is expected to
continue to represent strategic value.
As demand increases, UT and Pama
are well placed to take advantage
of the opportunities for further
development and uphold their leading
position in the market.
“We are confident in the future
prospects for the coal mining industry
in Indonesia.” said Djoko Pranoto.
“Even more important is the further
potential for the business value-chain
within the UT group’s portfolio. We
will continue to develop and leverage
the strong synergy of our heavy
equipment, mining contracting and
coal mining operations as well as our
other additional businesses such as
coal barging.”
As the coal industry
in Indonesia
continues to
expand, Pama and
its subsidiaries will
further develop
mining contracting
services in major
coal mining
projects across
the country.
“The competitive advantage of
Indonesian coal is its relatively low
production costs, and this is expected
to have a positive effect, which in turn
is predicted to trigger greater mining
and coal mining contracting activity,”
explained Frans Kesuma.
Mining contracting services in
Indonesia are tightly related to
fluctuations in the price of coal. In
UT has made management of the
environment and occupational health
and safety a major priority of all
its operations.
introduced various programmes to
improve the welfare and economy
of local communities as well as help
develop their infrastructure facilities.
Through its ‘Public Contribution
Roadmap’, UT is focused on creating
a green-aware corporation. Initiatives
include activities to support the
conservation of nature while reducing
UT’s use of natural resources by a
minimum of 5% per year. UT has also
In the mines owned and operated by
Pama, the company takes steps to
limit the environmental impact of its
coal mining activities. These include
reinstating the surrounding areas
after mines are closed by returning the
original topsoil and planting trees.
UT’s commitment to occupational
health and safety is an integrated
programme, which includes
employees, their families, communities
in operational areas and other key
stakeholders. In 2012, UT successfully
reduced the level of work accidents
resulting in working days lost, a key
indicator. It is currently conducting
training programmes to further raise
awareness in all employees and
improve the supervisory process.
Thistle vol.2 2013
Environment and Health a UT Priority
Performance
UK dealership Land Rover Welwyn,
which was acquired by Jardine Motors
three years ago, has carried off two
major honours at the Land Rover
Dealer of the Year Awards.
Clare Whitby was presented with
the first place ‘Sales Dealer of the
Year’ award on behalf of the sales
team at Welwyn, while Paul Ivory
achieved second place in the ‘Overall
Dealer of the Year’ award out of
120 national dealers.
The Sales Dealer of the Year award
is measured against key short-term
objectives such as the number of
new and used vehicles sold, as well
as the longer-term metrics that drive
sustainability. These include Finance
Penetration and CSI – Sales Satisfaction.
The Overall Dealer of the Year award
recognizes the ‘very best of the very
best’ and took into account the entire
spectrum of business performance for
dealers who performed consistently
well throughout the whole of 2012.
“The awards ceremony was a
celebration of the achievements
of those who really go above and
beyond; those who consistently strive
for excellence; not just occasionally
but consistently for a whole year,”
said Jardine Motors Group Chief
Executive Mark Herbert. “Our
congratulations go to the entire team
at Welwyn for these outstanding
accolades achieved through
leadership and teamwork.”
Performance 21
Hactl is the Best
In the first, Hactl was named ‘Best Air
Cargo Terminal’ at the 2013 CAPITAL
Outstanding Enterprise Awards.
CAPITAL is a leading magazine focusing
on enterprises in Hong Kong and
Greater China and the award recognizes
Hactl’s excellence in customer service,
management and marketing strategies,
as well as its efforts in technology
research and development, staff
training and environmental initiatives.
Hactl also carried off the Gold Award
in the ‘Best Business (Application)’
category of the Hong Kong ICT Awards
2013, which laud creative ICT solutions
that contribute to the development
of information technology in Hong
Kong. This was the latest recognition
for Hactl’s sophisticated air cargo
management system COSAC-Plus,
which was also named winner of the
‘Innovative Ideas’ category in the
Jardine Matheson Group’s 2013 Pride in
Performance Awards.
COSAC-Plus is a sophisticated air
cargo management system capable of
processing more than 1 million daily
data transactions for
up to 3.5 million tonnes
of cargo transporting
through Hong Kong
International Airport.
Following its launch
in 2011, more than
100 airlines and 1,000
freight forwarders
are now using the
system to manage
their cargo efficiently,
online or through
mobile phones.
“All these awards
Right: HKSAR Secretary for Transport and Housing Anthony Cheung
are very encouraging
Bing-leung and Hactl Chief Executive Mark Whitehead officiate at the
because they
kick-off ceremony for the International Forklift and Pallet Building
Competition of Hactl.
encompass many
aspects of the
SuperTerminal 1. The competition
technology that we have developed for
highlights best practices and safety
the air cargo industry,” said Hactl Chief
awareness in ground handling and
Executive Mark Whitehead. “They
cargo terminal operations.
are also the driving force for Hactl
to continue to invest in innovative
technology and contribute to the
community.”
Meanwhile, some 150 spectators
attended Hactl’s annual International
Forklift and Pallet Building
Competition, which was held at
Now in its seventh year, the 2013
event was extended to include more
international airlines and ground
handlers, with three new teams
competing for the first time. After a
hard-fought competition, Air Canada
Cargo emerged as the overall champion.
Thistle vol.2 2013
Hong Kong Air Cargo Terminals Limited
(Hactl) has won several new awards.
Best Construction Site
Housekeeping Award
for JEC
The Drainage Services Department
(DSD) in Hong Kong has presented
Jardine Engineering Corporation
(JEC) with a ‘Best Construction Site
Housekeeping Award’ in the Electrical
and Mechanical (E&M) Works
Contracts category. JEC won the award
for outstanding site housekeeping
during 2012 while carrying out the
supply and installation of E&M
equipment for Tai Po Sewage
Treatment Works Stage 5.
“JEC successfully addressed the
environmental concerns while always
maintaining a high standard of
housekeeping on this project site,”
said JEC E&M Contracting Division
Operations Director C K Tam.
Since being launched in 2004, the
Construction Sites Housekeeping
Award Scheme has encouraged DSD’s
contractors, consultants and in-house
site supervisory staff engaged on the
same project to work as a team in
upholding efforts to keep sites clean,
tidy and hygienic.
Second left: JEC E&M Contracting Division Operations
Director C K Tam receives the ‘Best Construction Site
Housekeeping Award’ from HKSAR Drainage Services
Department Director C C Chan.
Lambeth Wins Gold Safety Awards
Gammon in-house
engineering
consultancy Lambeth
has received the Gold
Award for ‘Leadership
in Safety’ in the
Architect-Consultant
category from the
Lighthouse Club and
Construction Industry
Council in Hong Kong.
Right: Chief Assistant Secretary for Development Bureau (Works)
Michael Fong presents the Gold Award to (centre) Lambeth Associates
General Manager Ian Askew accompanied by Engineering Development
Manager Ted Lawton.
The awards are
presented to
individuals and
organizations that have made a
significant contribution to health
and safety standards in Hong
Kong’s construction industry.
Lambeth was cited ‘for their
commitment to not compromising
on health and safety, and for
bringing about change by
innovating and ensuring that
significantly safer alternatives are
put into use, and widely promoted to
become the norm’.
“This is an excellent achievement
and recognizes Lambeth’s efforts
in working towards our ‘Zero Harm
Plan’,” said Lambeth Associates
General Manager Ian Askew.
Superior Rating for Wellcome Taiwan
Wellcome Taiwan has been
rated as ‘Superior’ for Pesticide
Residue by Council of Agriculture,
Executive Yuan.
As part of its commitment
to offering consumers safe
vegetables and fruit, Wellcome
Taiwan has been a voluntary
participant in the system of
pesticide residue inspection
for over seven years and has
asked their suppliers to either
join the system, or provide
already certified produce. Staff
at Wellcome Taiwan’s Fresh
Production Center also inspect
all vegetables and fruit on a
daily basis to ensure that it is
certified, as well as carrying out
random tests.
“Due to these rigorous efforts,
Wellcome Taiwan is proud to say that
we have been rated as ‘Superior’
for Pesticide Residue since 2006,”
said Wellcome Taiwan Supply Chain
Director Eric Song.
Wellcome Taiwan’s rating as ‘Superior’ for
Pesticide Residue means that consumers can rely
on its fresh fruit and vegetables being safe.
Jardine Lloyd Thompson (JLT)
Employee Benefits has scored a hat
trick of honours at the Corporate
Adviser Awards 2013, which were
held in London. The company won
‘Pension Adviser of the Year’, ‘Best
Use of Technology by a Corporate
Adviser’ and ‘Best International
Benefits Adviser’.
Comments from the judges of the
awards praised JLT Employee Benefits’
clear track record of providing quality
pensions advice and their excellent
use of technology across a truly
global business. They said that JLT’s
achievement of ‘a 99% take-up of
pension benefits while increasing
employee contributions by 22% and
reducing charges by a third is what
everyone wants from their technology
solution these days’.
“The significant investment made
by JLT in terms of people and money
since launching our online benefits
management system, BenPal, in
2009 is beginning to pay ample
dividends and will form a core global
strategy for our employee benefits
business over the next decade,”
said JLT Employee Benefits Director
Jon Bryant.
BenPal, which unifies all benefits data
on a single online system and helps
companies, individual employees
and insurers co-ordinate and manage
their benefits programmes more
effectively, has been extremely
successful in the UK, most recently as
a tool for pensions auto-enrolment.
It has also been progressively rolled
out to countries around the world and
is currently being used in Australia,
Brazil, Chile, Colombia, Hong Kong,
Ireland, Peru, Singapore and South
Africa. In addition to English, BenPal
is also now available in Spanish
and Portuguese.
Performance 23
Hat Trick of Awards for Jardine Lloyd Thompson Employee Benefits
From left: Steve Fidgeon, Senior Account Director,
Richard Roper, Managing Director, and Jon Bryant,
Business Development Director, with their Corporate
Adviser Awards.
High Rankings for Mandarin Oriental Hotel Group
Eight of the group’s hotels achieved
Five Star distinction in both the hotel
and spa categories. For the first time,
Mandarin Oriental, Miami achieved
the Forbes Five Star Award across
all three categories, for its hotel,
spa and restaurant, and becomes
the second property within the
group to garner this accolade along
with Mandarin Oriental, Las Vegas.
These properties are now two of only
six hotels worldwide to hold this
prestigious honour. In addition, out
of 35 Forbes Five Star Spas, eight
are Spas at Mandarin Oriental, more
than any other hotel company, while
in recognition of the group’s dining
excellence, Twist by Pierre Gagnaire at
Mandarin Oriental, Las Vegas and Azul
at Mandarin Oriental, Miami achieved
Five Star awards and three other
restaurants, the Four Star mark.
“We are delighted for so many of our
properties to have been honoured,”
said MOHG Chief Marketing Officer
Michael Hobson. “This is truly a
testament of our hotels’ legendary
service and commitment to excellence.”
Azul at Mandarin
Oriental, Miami has
achieved a Forbes
Travel Guide Five
Star Award.
Thistle vol.2 2013
Mandarin Oriental Hotel Group
(MOHG) has attained high rankings
for its hotels, restaurants and spas in
the 55th annual ‘Oscars’ of the hotel
industry, the Forbes Travel Guide Five
& Four Star Awards.
Tunas Daihatsu is Best Dealer
Tunas Group’s commitment to
delivering excellent customer service
has received national recognition in
the form of the ‘Best Dealer Outlet
2012’ award for the Tunas Daihatsu
branch at Soepomo. Tunas Daihatsu
won the award, which recognizes
sales and service, for the third time
in a row, following the success
of Soepomo branch in 2010 and
Mampang branch in 2011.
Other award winners included the
Tunas Daihatsu aftersales branch
at Soekarno-Hatta, which achieved
second place in the ‘Best Service
Adviser’ category with the branch
at Bandengan coming third, and
Tunas Daihatsu at Mampang, which
was second in the ‘Best Cleanest
Workshop’ category.
“These successes have been made
possible by years of focused and
continuous efforts in marketing,
business processes and customer
service, as well as in training for
our employees,” said Tunas Group
President Director Rico Setiawan.
“We will continue to strive to
improve our services and technical
skills to meet the challenges of
the future.”
From left: Toto Suryana
Wijaya, Chief Operating
Officer, Astra – Daihatsu
Sales Operations; Rico
Setiawan, President
Director, Tunas Group;
Sriyono, Branch Head,
Tunas Daihatsu Soepomo;
Soeparno Djasmin, Chief
Executive Officer, Astra –
Daihatsu Sales Operations;
and Anton Leoman,
Director, Tunas Ridean
display their awards at
the Daihatsu Dealers
Convention 2013.
THACO Becomes a National Brand
Truong Hai Auto Corporation
(THACO), in which Jardine Cycle
& Carriage holds a 32% interest,
has been named a ‘National Brand
Name 2012’ at a ceremony held
in the Hanoi Opera House by the
Government of Vietnam’s National
Brand Name Council.
THACO was one of 54 brand
names in Vietnam to receive the
accolade, which is awarded to
enterprises that achieve excellent
business results with a positive
contribution to the development of
the community.
Maxim’s Group Receives
Achievement Award
Left: Maxim’s Group General Manager of Finance &
IT Keith Siu receives the achievement award from
HKSAR Financial Secretary John Tsang Chun-wah.
Maxim’s Group has been awarded
a ‘Hong Kong Top Brand Ten
Year Achievement Award’ for
its achievements in business
performance, brand strategy and
management, and contribution to
industry and society.
To be eligible for the award, which is
jointly organized by the Hong Kong
Brand Development Council and The
Chinese Manufacturers’ Association
of Hong Kong, candidate companies
must already be a ‘Hong Kong Premier
Brand’ winner and have been named
a ‘Hong Kong Top Brand’ for at least
ten years.
Maxim’s Group was one of only two
recipients of the ‘Hong Kong Top Brand
Ten Year Achievement Award’ in 2012
and becomes one of only 14 brands to
have been presented with the award
since its inception in 2008.
Left: Chairman and CEO of THACO Tran Ba Duong
receives the National Brand award from the Deputy
Prime Minister of Vietnam, Hoang Trung Hai.
Jardine OneSolution (JOS) China has
become the first foreign corporation
in Huangpu District to be recognized
by Shanghai Urban Construction and
Communications Commission as a
‘Third Grade Professional Contractor
in Intelligent Engineering’. The
national accreditation guarantees
that JOS is capable of implementing
various intelligent building works
and integrated building management
systems for intelligent communities.
Second left: JOS Hong Kong Managing Director Edmand Cheung with the ‘2012 Outstanding Performance
Distributor’ Award which he received from (third right) Rose Chen, Senior Vice President of H3C, at the
2013 H3C Channel Summit in Tianjin.
“This accreditation is further proof
that our track record in China is
well recognized by the municipal
government and enterprise clients,”
said JOS China Managing Director
Thomas Wan. “We will ride on our
success and continue to explore
more business opportunities
in China.”
Performance 25
Accolades for Jardine OneSolution
Meanwhile in Hong Kong, JOS
Distribution has been named
‘2012 Outstanding Performance
Distributor’ by leading supplier of
IP-based products and solutions
H3C. JOS Distribution’s dedication
to promoting sales, technical
enablement and marketing saw it
achieve the highest sales growth for
a distributor in its field in Hong Kong
and Macau last year.
InnovAstra Continues to Inspire
Addressing the event, Astra Chief
of Human Capital and Development
F X Martono said he hoped that
the new VCI category would
boost synergy between Astra
group companies.
“Be a role model to your colleagues
in making improvements and creating
innovations. Continuously enhance
the results of your improvements
and innovations in order to become
a better person. Do not hesitate
to share knowledge with others,
because by sharing we are driven to
seek new things,” he advised.
In a CEO Insight Forum held as
part of InnovAstra, Astra President
Director Prijono Sugiarto said that
to date, Astra had developed more
than five million projects through
InnovAstra and that innovation
culture must be preserved.
“To become a capable innovator,
a human being must be constantly
challenged, must not be
complacent and must never give up,”
he added.
The prizewinners in the Astra Awards for
‘winning team, winning concept, winning
system’ were Group 1 – PT Pamapersada
Nusantara; Group 2 – PT Astra Sedaya
Finance; and Group 3 – PT Marga
Mandalasakti. First place in the new VCI
category went to PT Astra International
Tbk – Toyota Sales Operation.
Left: Astra President
Director Prijono
Sugiarto with Head
of Knowledge
Management
Department
Fredericus Radix
Wikanto during the
CEO Insight Forum,
which was held as
part of InnovAstra.
Thistle vol.2 2013
Now in its 29th year, the 2013
InnovAstra continued to inspire
innovation with the participation
of 32 Astra companies and a new
addition to the competition, the Value
Chain Innovation (VCI) category.
Another Record-Breaking Walk Up
Jardine House
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
Another Record-Breaking Walk Up Jardine House
The 2013 Walk Up Jardine House
was another record-breaking event.
It raised a record HK$3.7 million
(US$477,000) for MINDSET and saw a
record 200 participants join MINDSET
Chairman and Jardine Matheson
Group Managing Director Ben Keswick
in a mass walk up to the Penthouse.
For the first time, the event also had
its own Facebook page.
Over 500 staff from Group business
units, business associates, families
and their friends took part in the
event with the competitive element
involving a total of 33 individuals,
61 teams and six school teams who
ran up 49 floors, covering 947 steps,
to reach the top of the building at a
height of 600 feet.
MINDSET Chairman and Jardine Matheson Group Managing Director Ben Keswick poses for a celebratory
photograph with the Hactl team which won the Walk Up Jardine House Fancy Dress award for the fifth
consecutive year.
Highlights included a performance
by members of the MINDSET Club of
Castle Peak Hospital and the singing
of ‘Togetherness’ by the Jardine
Ambassadors to express their thanks
to all involved, as well as many
impressive fancy dress outfits.
Health in Mind Activities Look After Both Mental and Physical Wellbeing
Jardine Ambassadors organized their
first Health in Mind Sports Day to
cultivate the team and ‘can do’ spirit
of both service users and Health in
Mind programme student advocates.
A total of 48 Ambassadors together
with 120 student advocates from
the nine schools participating in the
second year of the programme and
68 service users from Caritas Fanling
Hostel, MINDSET Place and New Life
Psychiatric Rehabilitation Association,
took part.
Held at the sports ground of Fung Kai
No. 1 Secondary School, one of the
participating schools, groups of nine
to ten student advocates paired up
with service users and joined in fun,
yet competitive, sporting activities
such as a tug-of-war, skipping and a
three-legged race.
Playing games helps students learn to
accommodate people with different personalities
and temperaments – an important step in
promoting acceptance.
‘‘We Ambassadors were delighted
to see everyone enjoy themselves
and were particularly impressed with
the levels of co-operation between
teammates regardless of whether they
were winning or losing,” said Jardine
Ambassador Ryan Hui of Jardine
Aviation Services.
Meanwhile, at a workshop on SelfImage and Eating Disorders conducted
by Professor Freedom Y K Leung, Anita
Lee and Debbie Pong of the Chinese
University of Hong Kong Clinical and
Health Psychology Centre, Health
in Mind student advocates learnt to
appreciate inner beauty rather than
outward appearance.
During the event, Professor Leung
illustrated the adverse effects of
anorexia and bulimia on the body and
mind and shared with them ways to
enhance self-esteem.
Thistle vol.2 2013
Recent Health in Mind programme
activities focused on both the mental
and physical wellbeing of participants.
Jardine Ambassadors Spread Festive Greetings
Jardine Ambassadors spread festive
Chinese New Year greetings with visits
to MINDSET Place, service users of
the Mental Health Association of Hong
Kong in Kwun Tong, and children at
Tuen Mun Hospital.
MINDSET Chairman and Group
Managing Director Ben Keswick
together with MINDSET Governor
Neil McNamara joined the visit to the
residents of MINDSET Place where
they enjoyed a ‘poon choi’ feast and
Mr Keswick followed Chinese tradition
by handing out ‘lai see’ and wishing
everyone ‘good fortune’ in the Year of
the Snake.
make goldfish by using lai see packets
and draw greeting cards for their
families and friends.
Accompanied by social workers, the
Jardine Ambassadors paid home visits
to live-alone service users of the
Mental Health Association of Hong
Kong in Kwun Tong, bringing with them
goody bags sponsored by Wellcome.
The final visit was to the children’s
ward at Tuen Mun Hospital where
the young patients were entertained
by the ‘God of Wealth’, a Jardine
Ambassador in disguise, and learnt to
MINDSET Chairman and Jardine Matheson Group
Managing Director Ben Keswick distributes ‘lai see’
to residents of MINDSET Place.
Service Users Enjoy Pizza Making and Table Manners Workshop
Service users of Caritas in Fanling
enjoyed a pizza making and table
manners workshop organized
by Pizza Hut Hong Kong’s
Jardine Ambassadors.
Smiles all round during the pizza making session at
Lai Chi Kok Pizza Hut.
The visit to Lai Chi Kok Pizza Hut
started with the back-of-house
operation where the service users
learnt about the process involved
in making pizzas. Restaurant staff
then introduced the business in
more detail and demonstrated the
standard table manners for dining in
a western restaurant. There was much
excitement when service users being
given the opportunity to make their
own pizzas and eat them fresh from
the oven.
First Peer Support Workers Complete Course
The first 18 ‘graduates’ in the
MINDSET Peer Support Workers
Project have completed their first
course and recently taken up a
variety of posts in peer support
and drop-in roles at several
community, residential and work
rehabilitation facilities.
Participants in the MINDSET Peer Support Workers course learn about
recovery during a training session.
To complete
the course, the
participants had
to undertake 16
three-hour training
sessions as well
as 52 hours of
practical work
at a Halfway
House, Sheltered
Workshop and
Integrated Community Centre of
Mental Wellness. The training
sessions covered a wide range of
topics, which included the concept
of peer support, a Wellness Recovery
Action Plan, codes of conduct and
crisis intervention.
“All the participants gained self
confidence during the course,”
said one of its graduates, F Y Lin,
“and agreed that living with mental
illness was a unique and valuable
experience for themselves as well
as the other people they might help
in recovery.”
Spirit 29
City Orienteering Event Explores Local Culture
The 2013 MINDSET City Orienteering
event sent first year Health in Mind
student advocates together with service
users from three non-governmental
organizations on an exploration of the
heritage of Kowloon and Tsuen Wan
districts with the objective of building
mutual understanding and acceptance
along the way.
Divided into groups of four to six
persons, each led by a Jardine
Ambassador, some 130 students
and 50 service users of Castle Peak
Hospital, Kwai Chung Hospital and
Phoenix Clubhouse completed
designated tasks in Hunghom, Mei
Foo, Kowloon Tong, Sham Shui Po,
Tsim Sha Tsui and Tsuen Wan. These
included tasting tofu pudding
in a traditional tofu shop and
making their own bracelets
from accessories found in
one of the local fashion
wholesalers.
Working as a team and
accommodating different
points of view were some of
the lessons learned during
the course of the day.
One of the teams participating in the 2013 MINDSET City
Orienteering event discusses its next task during the exploration
of Kowloon and Tsuen Wan districts.
“It was great to see students
and service users getting
along so well and taking care of each
other throughout the adventure,”
said Jardine Ambassador Vivian Li of
7-Eleven. “Through activities such as
City Orienteering, we can effectively
promote the acceptance and
understanding of people recovered or
recovering from mental illness.”
Singapore’s Inaugural Jardine Ambassadors Complete Their Term
At the ceremony, MINDSET Singapore
Chairman Alex Newbigging paid tribute
to the inaugural Jardine Ambassadors.
The 2013-2014
Jardine Ambassaors
at the Appreciationcum-Appointment
ceremony.
“Being a pioneer batch was more
challenging in many ways, but
with their positive attitude and
determination, they never failed
to rise to the occasion. In fact, on
multiple occasions, they delivered
above and beyond our expectations.”
Since MINDSET’s establishment in
Singapore, Jardine Ambassadors
have organized or participated in
numerous events and roadshows
such as the Mental Health
Awareness Campaign, Mini-MINDSET
Days, MINDSET roadshows, shelf
projects, job placements, skills
training workshops, Fun Days, and
The MINDSET Challenge 2012.
Welcoming the new Jardine
Ambassadors, Mr Newbigging said
that MINDSET would continue
to build on its track record
in Singapore.
Thistle vol.2 2013
All those involved in MINDSET
Singapore, which was launched there
in 2011, were invited to Mandarin
Oriental, Singapore for an Appreciationcum-Appointment ceremony to honour
the completion of the two-year term
of the inaugural batch of Jardine
Ambassadors and to welcome the third
batch of new Ambassadors.
Astra Scholarships Provide Ongoing Support for Aceh School
Astra has handed over Meulaboh
Model Elementary School, which
it reconstructed following the
2004 tsunami, to West Aceh
Administration. The group is
also providing ongoing support
in the form of 220 scholarships,
amounting to Rp254.1 million
(US$25,900), for elementary, junior
and senior high school students for
the 2013 academic year.
Following the tsunami, Astra
selected Meulaboh as a location in
need of support under its corporate
social responsibility initiative,
‘Nurani Astra for Aceh’, as it still
lacked relief, particularly in the area
of education, an issue exacerbated
by its geographical distance
from the local administration in
Banda Aceh.
In the ensuing period, Astra
has provided ‘hardware,
brain ware and software’.
This has comprised the
construction of a new
school building complete
with facilities that meet
the national standard,
and the development of
excellent teaching staff and
school management with
Back row, fourth left: Astra President Director Prijono Sugiarto
the emphasis on quality,
together with fellow directors and officials and scholarship recipients.
productivity, efficiency and
effectiveness. In total, Astra has spent
are hopeful that this assistance will
some Rp65 billion on post-tsunami
go some way to helping the Aceh
relief, a record amount for a national
region to achieve the provision of
disaster. Of this, Rp18 billion went
equal access to quality education
on the six-year reconstruction and
and a free education programme,
supervision of the Meulaboh school.
in order to bring about compulsory
attendance for school-aged children,”
“Astra believes that education is a
explained Astra President Director
bridge to the nation’s future and we
Prijono Sugiarto.
PT Hero Creates a Safe Passage Home for Thousands of Customers
Dairy Farm subsidiary PT Hero
Supermarket Tbk is gearing up for its
annual corporate social responsibility
initiative to enable thousands of
migrant workers in Indonesia to
safely return to their family homes to
celebrate the Idul Fitri festival, which
marks the end of the Muslim fasting
month of Ramadan.
Mudik or Pulang Kampung, as the
exodus is known, involves about
12 million people. Those who can
afford it travel by air or book a seat
in an executive-class train but for
the majority, the journey is made by
motorcycle, a dangerous undertaking
with more than 5,200 accidents
reported over the 2012 period.
The PT Hero initiative involves
giving free bus rides from the urban
metropolis of Greater Jakarta to
Thousands of
people flock to
the Senayan,
Central Jakarta
departure point
for a free bus ride
home provided
by PT Hero during
Mudik 2012.
40 cities in Indonesia. In the two
months prior to Idul Fitri, customers
who spend a minimum of Rp100,000
(US$10) in any Giant store in Greater
Jakarta receive one point with a total of
ten points required to qualify for a bus
ticket home and 15 points for one free
air ticket. Last year, this promotion
saw a doubling of sales for Giant in the
two-month period from Rp850 billion
to Rp1.7 trillion and a doubling of
buying income from Rp4.5 billion
to Rp9 billion. Media exposure was
also estimated to be worth another
Rp3 billion.
The target for Mudik 2013, which will
take place in early August, is to give
20,000 people a safe passage home,
almost 7,000 more than in 2012.
Zung Fu Provides Aid with
Mercedes-Benz Vito Vans
The first canteen of its kind in Hong
Kong targeting deprived primary
school students and their families
has been set up by Maxim’s Group
and Baptist Oi Kwan Social Service.
‘Kiddy Heart Canteen’ began
operations in Yau Tsim Mong district
in January this year and is currently
operating four centres serving
around 130 underprivileged families.
Zung Fu is helping the disadvantaged
with the provision of two MercedesBenz Vito vans for Hong Kong’s first
food bank network and one of its
fastest growing charities.
One out of four children in Hong
Kong faces poverty and a lack of
basic and proper personal and
physical development. ‘Kiddy
Heart Canteen’ offers nutritional
dinners with two dishes and soup
for HK$10 from Monday to Friday
and also provides reading and
parenting guidance.
The lightweight vans with their large
load area, impeccable handling and
economic fuel consumption are key
to the operation of ‘Feeding Hong
Kong’, which is dedicated to rescuing
nutritious food from retailers and
manufacturers and distributing it to 35
other charities – shelters, day centres
and other food bank programmes who
give it to people in need. The Vito vans
play a vital role in swiftly collecting
and delivering large amounts of nonperishable canned and packaged food
as well as fresh bread, sandwiches,
salads and vegetables that would
typically be thrown away due to their
short shelf life.
Wellcome Hong Kong Sponsors ‘Beat the
Banana!’ Charity Run
For the second consecutive year,
Wellcome Hong Kong sponsored the
‘Beat the Banana’ Charity Run, which
is organized by the World Cancer
Research Fund Hong Kong (WCRF
HK) to promote physical activity and
healthy eating, while raising funds
for cancer research. Wellome helped
raise HK$1 million (US$129,000) in
donations while over 140 Wellcome
staff and their families participated in
the event, which attracted a recordbreaking turnout of over 1,600 runners.
Far right: Wellcome CEO Lim Boon Cheong joins,
left, WCRF HK Asia Development Director Karen
Sadler to cheer on Banana Kid Debbie, who is
accompanied by her guardian.
The race challenges runners to
reach the finish line ahead of a
pacesetter dressed in a banana
costume. This year, a new ‘WCRF
HK – Wellcome 1km Kids Banana
Run’ was introduced for children
aged eight years or under with
the first-ever ‘Banana Kid’, fiveyear-old Debbie, setting the pace
for the little bananas after she
was selected by public voting on
Facebook. For every ‘Like’ gathered
in the Facebook contest, Wellcome
donated an additional HK$2 to
WRCF HK.
The three-month-long promotion
engaged all of Wellcome’s over
270 stores across Hong Kong, in
addition to significant media and
online coverage. The public could
also make an HK$5 donation at
Wellcome’s check-out counters,
with Wellcome matching each
dollar donated.
“The vehicles’ capacity and reliability
are essential to the operation, and
their low fuel consumption keeps costs
down,” said Zung Fu General Manager,
Commercial Vehicles Division, Wilson
Lam. “Getting involved in charity work
is one way Zung Fu is able to fulfill its
goal of caring for the community in
which it operates.”
The two Mercedes-Benz Vito vans donated by Zung
Fu to ‘Feeding Hong Kong’ are providing key support
to the charity, which operates a food bank network
for people in need.
Thistle vol.2 2013
Children enjoying a nutritional dinner at Maxim’s
‘Kiddy Heart Canteen’.
Spirit 31
Maxim’s ‘Kiddy Heart Canteen’ Helps
Underprivileged Children
PEOPLE
JAS successfully held its first Station
Ground Handling Management
course at Hong Kong International
Airport in March. Overseas
participants were particularly
impressed with the case studies,
site visits and experience sharing
with JAS managers on topics
such as manpower planning,
risk management, aircraft
turnaround co-ordination,
ground service agreements and
emergency response.
JAS has scheduled five IATA ground
operations management courses for
2013 and plans to offer new air cargo
management training programmes
to the region’s air cargo community
in 2014.
Right: Jardine Matheson Director Martin Barrow
presents Baroness Thatcher with a replica of the
gun shell after she fired the Noonday Gun during
her visit to Hong Kong in 1993.
Enduring Friendship
A friendship, which began in 1805
aboard the East India Company’s
ship ‘Brunswick’ between Jardine
Matheson Group founding partner
William Jardine, then Ship’s Surgeon,
and Bombay businessman Jamsetjee
Jeejeebhoy, still endures today,
several generations later.
The two young men met on the
‘Brunswick’, which was sailing
to Canton. The ship was seized
off Ceylon by the French, who
were at war with the British, and
subsequently wrecked in a gale in
False Bay near Cape Town as she was
being sailed by her captors to the
Cape of Good Hope. Luckily all hands
were saved and William Jardine and
Jamsetjee Jeejeebhoy went on to
become lifelong friends and highly
successful business associates.
Left: Byram Jeejeebhoy and Adam Keswick stand
under the portrait of Jamsetjee Jeejeebhoy in
Jardine House.
In a recent visit to Jardine House,
Byram Jeejeebhoy, great, great
grandson of Jamsetjee Jeejeebhoy, met
Group Deputy Managing Director Adam
Keswick and viewed the magnificent
portrait of Jamsetjee Jeejeebhoy
which hangs in The Penthouse of
Jardine House in Hong Kong.
Baroness Thatcher, the longest-serving
British Prime Minister of the 20th
Century, who died in April at the age
of 87, fired the Noonday Gun during a
two-day visit to Hong Kong in 1993.
Baroness Thatcher, who was
Conservative prime minister from 1979
to 1990 and the first woman to hold
the role, came to Hong Kong at the
invitation of the then Governor, Chris
Patten. She fired the Noonday Gun
watched by a large crowd of Jardines
staff and was then presented with a
replica of the gun shell.
Mrs Thatcher is well remembered
in Hong Kong for her key role in the
negotiations regarding the return of
Hong Kong to Chinese sovereignty and
for her contribution to Sino-British
relations. She signed the SinoBritish Joint Declaration in Beijing in
December 1984, the agreement which
laid out the terms of Hong Kong’s
return to China in 1997, in particular,
the implementation of the ‘one
country, two systems’ principle.
Thistle vol.2 2013
Jardine Aviation Services (JAS)
has formed a Regional Training
Partnership (RTP) with the
International Air Transport
Association (IATA) and become the
first accredited RTP in Asia Pacific
and China to conduct IATA ground
operations management training
for airlines, airport ground service
providers and air cargo operators.
Baroness Thatcher
People 33
Group Board Changes
Simon Keswick has retired from the
Board of Jardine Lloyd Thompson
(JLT) and as Chairman of Dairy Farm,
Hongkong Land and Mandarin Oriental.
role he has played over many years,
first in the original formation of JIB
Group plc and later in the creation and
subsequent success of JLT,” said JLT
Chairman Geoffrey Howe.
Mr Keswick had been a Director of JLT
since 2001 and prior to that, for many
years, a Director of JLT’s predecessor
company, JIB Group plc.
Mr Keswick has been succeeded as
Chairman of Dairy Farm, Hongkong
Land and Mandarin Oriental by Group
Managing Director Ben Keswick.
Simon Keswick remains a director of
the companies.
“We would like to offer our great
thanks to Simon Keswick for the vital
Cycle & Carriage Recognizes Top Performers
Cycle & Carriage (C&C) in Singapore
has recognized the top performers in
aftersales for 2012 in its Mitsubishi,
Kia and Citroën operations with an
Aftersales Awards night.
A total of seven awards were presented
to top performers. The Top Counter
Sales Package Award went to Harsani
Shahri of Kia Leng Kee while the Top
Customer Satisfaction Index Award was
presented to Matthew Ng of Citroën
Leng Kee. Four winners claimed the
Top Customer Service Adviser Award –
Harsani Shahri, Mitsubishi/Kia Leng
Kee; Benny Tay, Citroën Leng Kee; Jeremy
Kwok, Mitsubishi/Kia Pandan Gardens;
and Andrian De La Cruz, Mitsubishi/
Kia/Citroën CV – Eunos. The inaugural
‘We Drive First Class’ Service Award was
carried off by the Alexandra Complex.
Both C&C Managing Director Eric Chan
and Director of Mitsubishi/Kia/Citroën
Operations Alvyn Ang addressed the
gathering with Mr Ang outlining the
results achieved in 2012 despite the
challenges faced. An Inter-Centre Talent
Competition was also held with ‘The
Pandan Garden Warriors’ carrying off
first prize.
The team from Cycle & Carriage’s Alexandra Complex
celebrates winning the inaugural 2012 ‘We Drive
First Class’ Service Award.
Dairy Farm Singapore’s Rising Stars
Dairy Farm Singapore has identified
and shortlisted 12 candidates for its
Talent Development Programme (TDP)
2013 after rigorous interviews and a
Mini Development Centre process.
The annual programme involves
training and grooming deserving
employees from business units across
the group during an arduous nine
months of learning, which includes
leadership training and handling
business projects. Each candidate is
guided by a mentor selected by the
TDP committee.
“The programme not only serves as
a good platform to groom Dairy Farm
Singapore talent, but it also provides
the opportunity for cross-format or
department learning to expand the
retail exposure of the candidates
within the group,” explained Cold
Storage Chief Executive Officer and
Chairman of TDP Wayne Anderson.
Participants in the 2013 Talent Development Programme along with course advisers and Cold Storage executives.
People 35
Senior Management Appointments
There have been a number of senior
management appointments at
Jardine Lloyd Thompson (JLT), Jardine
Motors and Dairy Farm Singapore.
At JLT, Mike Methley has been
appointed the Chief Executive
Officer of Latin America alongside
his existing position as Group
Chief Operating Officer. In South
Africa, Chief Executive Officer
Andrew Chislett has also been
appointed Chairman.
JLT Group Finance Director Mike
Reynolds has assumed Group
Board responsibility for Risk
Management, while Matt Kimber has
been appointed Group Head of Risk
and Jeremy Eagles, Group Head of
Internal Audit.
At Jardine Motors, Mark Herbert
has been appointed Chief Executive
following the retirement of Alun Jones
after 27 years with the group. Mr Jones
will remain a non-executive director.
Craig Beattie who joined the Jardine
Matheson Group in 2006 and had
been Director of Corporate Finance
at Mandarin Oriental Hotel Group
since 2010.
Meanwhile, Leigh Carson has joined
7-Eleven Singapore as Chief Executive
Officer. Prior to joining 7-Eleven,
Mr Carson spent the last nine years
as CEO of SPAR Supermarkets
in Australia.
Mark Herbert
Mr Herbert has been with the Jardine
Matheson Group since 1997 and held
various senior finance positions in New
Zealand, Hong Kong and Indonesia
before moving to Jardine Motors (UK)
in 2007 as Finance Director. He has
been succeeded in that position by
Leigh Carson
60th Jock’s Pot
Following an early goal for Swires
just three minutes into the match,
the half-time score was 1-0. A second
goal was added 15 minutes into
the second. Despite this setback,
Jardines redoubled their efforts and
were rewarded with their only goal –
a low shot from Ho Kam Lun – only
15 minutes before the final whistle.
Knowing that a second goal would
be enough to ensure a draw and
retain the trophy, Jardines continued
to push forward. Unfortunately
Swires managed a counter-attack
and another goal, which sealed
their victory.
“It was a very good competitive game,
played in the right spirit and one
that Swires deserved to win having
had the majority of possession and
opportunities,” said Jardines Team
Manager Benny Chow of Mandarin
Oriental Hotel Group.
Jardines goalkeeper
Adam Keswick stops
another attack
from Swires during
the 60th Jock’s
Pot match.
Thistle vol.2 2013
The 60th annual Jock’s Pot football
match between Jardines and Swires
was won by Swires who took home
the trophy for the first time in three
meetings with a 3-1 victory.
ENTERPRISE AT WORK
... Jardine Motors — Wolverhampton Audi
The winning team at Wolverhampton Audi.
When Jardine Motors acquired Wolverhampton Audi in 2007,
the centre had ranked in the bottom quartile of the Audi
network’s balanced scorecard for a number of years and both
staff morale and the centre’s image were at a low ebb.
The first step was to define a new vision – to deliver constant
improvement to the experience of staff and customers while
becoming a permanent fixture in the Top 10 Audi centres in the
UK within five years – and to begin the task of achieving it.
“It was clear that the first building block was to foster team
spirit and a passion for achieving our goals throughout
the centre,” explained Head of Business Steve King. “This
needed leading from the front with managers working
during key periods at the front of house, setting the tone
and feeling the pulse of where we were.”
This was supported by weekly updates and a monthly team
meeting where the action plan was updated for all and
successes, no matter how small, were shared and celebrated,
from a customer letter to manufacturer recognition. Regular
recognition awards were also introduced such as ‘Employee
of the Quarter’, as well as rewards for internal customer
service nominated by both staff and management.
A colleague Focus Group was created, enabling a more
open atmosphere and better communication. Team building
initiatives included charitable work where the centre has
helped raise over £7,000 (US$11,000) in the last 12 months
for local charities, and events for team members and their
families such as trips to theme parks.
A robust programme for the training and development of
employees was implemented, embracing the resources of
both Jardines and Audi and including off-site courses and
regular smaller coaching sessions where the new culture
could be explained and evolved. This subsequently enabled
better succession planning where talented employees
were nurtured, developed and retained to fulfil key
internal promotions.
Another key ingredient was the establishment of a
performance culture underpinned by weekly in-house
leagues across the business. This culminated in an annual
awards ceremony held at Wolverhampton Football Club,
which recognizes outstanding individual performances and
is now in its third year.
Customer service was also a priority where core processes
were incorporated into the sales, service and back of house
departments. However, the overall success of the strategy
was truly made possible by the creation of a co-operative
and collaborative team spirit, which has seen the original
goals become a reality.
Wolverhampton Audi has now been a permanent fixture
in the Top 5 for Audi UK’s monthly rankings over the past
12 months – and held the number one position for seven of
these. At the end of April, it was awarded the highest possible
accolade of being named 2012 Dealer of the Year within the
Audi franchise. The centre’s customer retention rating has
also risen ten points in two years, while staff turnover is down
to 21% per annum, way below the brand norm.
“The foundations for our success were the need and desire
to get it right, first time, every time, but it is the hard
work and spirit of the team that has made the greatest
difference,” said Mr King.
Please address your comments or
suggestions regarding Thistle to the
Thistle Editor,
c/0 Group Corporate Affairs,
Jardine Matheson Limited,
48/F Jardine House,
Central, Hong Kong
gca@jardines.com
Thistle is published by
Jardine Matheson Limited on behalf of
the Jardine Matheson Group.
www.jardines.com

United Tractors Mining Operations Yield Significant

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