1 International Blvd, Suite 800, Mahwah, NJ 07495 - Haband

Transcription

1 International Blvd, Suite 800, Mahwah, NJ 07495
VENDOR INSTRUCTION
MANUAL
for
HABAND COMPANY LLC
*Contains information on how to Label, Package, and Ship
Merchandise to Haband’s Distribution Facility. Please read very carefully;
failure to comply with these specifications can result in fines.
Haband Company LLC
1 International Blvd,
Suite 800
Mahwah, NJ 07495
Phone (201) 651-1000
Haband Company LLC
Distribution Center
148 Industrial Blvd., Eatonton, GA 31024
Phone (706) 485-4568 Fax (706) 485-9872
revised 10/14/16
Haband Vendor Specification Manual
TABLE OF CONTENTS
TOPIC
PAGE
Statement Of Purpose...............................................................................................i
Standards of Social Responsibility............................................................................ii
Terms And Conditions.............................................................................................iii
Welcome To Haband!............................................................................................. 1
Product Sample Requirements............................................................................... 2
Sample Color Tag Requirements for Apparel and Footwear(Blue Tag)................. 3-4
Pre-Production Samples (Yellow Tag)................................................................. 4-5
Photo Samples (Orange Tag).................................................................................. 5
Product Sample Requirements for Hard Goods / Soft Goods / Domestics............... 6
COLOR TAG Samples........................................................................................ 7 - 9
Construction Standards for Non-Tailored Merchandise................................. 10 - 12
Product Testing.................................................................................................... 13
ORM-D: Other Regulated Materials for Domestic Transport Only................. 14
Factory Auditing Requirements....................................................................... 15-17
APPAREL - Labeling........................................................................................ 18-21
Packaging (Apparel Only)............................................................................... 22-24
FOOTWEAR - Labeling / Packaging / Packing / Instructions............................ 25-29
Master Carton / Carton Labels......................................................................... 30-35
Carton Manifest Information................................................................................ 36
Traffic Department (Import & Domestic Shipping Documents Requirements)........37-43
Incoming Inspections: Receiving..................................................................... 44-45
Barcode Label Inspection and Placement (Apparel)........................................ 46-49
Barcode Label Placement-Footwear........................................................ 50-51
Barcode Label Placement (Hardgoods & Domestics)..............................................52
UPC Barcode Specifications................................................................................. 53
continued on next page
Haband Vendor Specification Manual
TABLE OF CONTENTS
Continued
*** FINE RATES / CHARGE BACKS.......................................................... 54-55
Invoice Requirements................................................................................... 56
Late Delivery Clause..................................................................................... 56
Certificate of Insurance Requirement........................................................... 57
Social Responsibility Agreement................................................................... 57
PETA Statement........................................................................................... 57
APPENDIX A: CTPAT Security Evaluation............................................... A:1-8
APPENDIX B: Softlines Testing Manual.................................................B:1-12
APPENDIX C: Hardlines/Domestics Testing Manual..............................C:1-13
OUR STATEMENT OF PURPOSE
• To provide excellent values and service to our customers.
• To earn a good living for our stockholders and employees.
• To contribute to the entire community with jobs, service
and investment.
Haband operates in a close family tradition with a real bond of
affection among ourselves and with our customers. We recognize
our strict obligation to deliver every order with fast reliable
service. And we strive to offer only the best, most wanted fashions.
We value the personal contribution of each and every individual
associated with the Haband family and our suppliers, and we
pledge only the highest ethical standards in our dealings with all.
YOU’LL NEVER GET A BETTER DEAL!
i
Standards of Social Responsibility
and Labor Standards
Child Labor: Suppliers shall comply with the child labor laws of the country where
the production facility is located. In cases where there are no local laws governing
child labor, no person under the age of 14 years shall be employed.
Forced Labor: Suppliers shall not use forced or other compulsory labor in the
manufacture of products intended for Haband. Suppliers shall not require employees
to lodge “deposits” or identity papers upon commencing employment with the
company.
Working Hours: Suppliers shall comply with applicable local laws on working hours.
Compensation and Benefits: Suppliers shall ensure that wages paid for a standard
workweek are consistent with local/national laws.
Disciplinary Practice: Suppliers shall not engage in or support the use of corporal
punishment, mental or physical coercion, and verbal abuse.
Freedom of Association & Right to Collective Bargaining: Suppliers shall
respect the right of all employees to form and join trade unions of their choice,
consistent with prevailing local/national law and to bargain collectively nor enter into
any activity that impedes or suppresses freedom of association. Suppliers shall ensure
that representatives of such employees are not subject to discrimination and that such
representatives have access to their members in the workplace.
Discrimination: Suppliers shall be consistent with local laws regarding
discrimination in hiring, compensation, access to training, promotion, termination or
retirement based on race, caste, national origin, religion, disability, gender, sexual
orientation, maternity status, union membership, or political affiliation.
Safe and Healthy Workplace: Suppliers shall provide their employees with a safe and
healthy workplace in compliance with local laws.
A copy of these standards, translated in the language(s) of the workers shall be posted
in a location, visible to all employees at all production facilities that manufacture
goods and merchandise for the Haband Company.
ii
iii
WELCOME TO HABAND!
Congratulations!
Chances are that if you are reading this manual it is because we are now a team!
Haband is proud to be working with you and we have spent good effort to explain our needs
and requirements. That is why we have prepared this manual for you! This manual explains
all of our requirements that you need to know, starting with the Haband Purchase Order all
the way through to receiving the merchandise into our warehouse.
Haband is excited to be working with you and we hope that this manual can answer
your questions. If for any reason you are still unclear about a specific requirement we are
asking for then please never hesitate to contact us directly. The longer you wait to ask for
clarification, or even neglect to do so at all, could potentially put you at risk for significant
fines. Haband certainly wishes that this is the start of a great relationship. We have many
long term relationships with suppliers, and we hope we can add you to the list. If we can be
of any further assistance to you at all regarding your Haband order, please contact:
HABAND QUALITY ASSURANCE DEPARTMENT
1 International Blvd
Suite 800
Mahwah, NJ 07495
Tel: (201) 651-1000
Fax: (201) 405-7774
Email: HabandQualityAssurance@Bluestem.com
*This manual is also available on-line for viewing or
printing additional copies of this manual. Please go to
http://www.habandapparel.com/edi/spec_manual.html
–1–
HABAND PRODUCT SAMPLE REQUIREMENTS
Section I
Haband will provide to our vendors “color coded” sample tags that each represent a phase
of production in the order process (see pages 7, 8, & 9 for samples of the color tags).
Prior to describing each COLOR TAG and its representation to Haband, it must be noted that
failure to comply with the COLOR TAG Sample Requirements will result in a fine(s) to the
vendor (see page 54-55 for fine rates). The fact is that these samples are critical to Haband’s
business and your attention to sending them to us on time with the COLOR TAGS properly
filled-out is extremely important.
Haband wants you to know that we will only require one (1) set of approved COLOR TAG
Samples per Season. If you have multiple purchase orders for the same product in the same
season, and you are making the goods out of the same factory for the full Season, you are
only required to submit COLOR TAG Samples for the initial Purchase Order! However,
for every initial Purchase Order for a new Season, you are required to go through the full
COLOR TAG Sample process again.
Sample Submittal:
All COLOR TAG fit and pre production samples discussed are to be sent directly to Haband’s
Quality Assurance Department. Each and every sample must have the appropriate COLOR
TAG attached to
the sample, correctly and completely filled out. Any color tags not properly filled out will
be subject to the appropriate fine.
NO production may begin until Haband Quality Assurance Department approves
the YELLOW TAG Pre-Production Samples. ONLY an approved Haband
Pre-Production Sample Submission Report will signify that Haband has approved
the samples for production.
For each set of COLOR TAG Samples, you will receive a written Sample Submission
Report by either e-mail and or fax. This Sample Submission Report will either be giving
you approval to move on to the next phase, or it will be requesting additional samples or
corrections to be made.
–2–
SAMPLE COLOR TAG REQUIREMENTS
for
APPAREL and FOOTWEAR
BLUE TAG SAMPLE: Fit Sample
For every initial Purchase Order within a Season, you need to send us a BLUE TAG
Fit Sample in the specific size designated in this manual for that product type. The fit sample
must be tagged with the BLUE sample tag. Once Haband Quality Assurance approves the
fit sample, they will confirm the sample (s) is approved by submitting to you a “Fit Sample”
Submission Report stating such, sent to you either by e-mail or fax. If the BLUE TAG Fit
Sample fails, Haband Quality Assurance will notify you of the reason (s) why and will request
another fit sample with the appropriate adjustments needed on the same report. Once samples are received, we will respond to you within 5 days.
You only need to receive FIT SAMPLE APPROVAL ONCE per SEASON, regardless of
how many purchase orders there are for that particular Product Code in that same season.
However, if you continue to manufacture the same Product Code again for a new Season,
you must re-submit another BLUE TAG Fit Sample.
If necessary, the use of alternate fabric and trims for the BLUE TAG Fit Sample is
acceptable; this sample is purely for spec measurements and styling.
Haband Measurement Guide:
It is important both vendor and Haband are using the same method of measurement.
Therefore please consult Haband’s Measurement Guide before submitting fit samples.
A link to the measurement guide can be found at:
http://www.haband.com/edi/spec_manual.html
* The BLUE TAG Fit Sample must be sent directly to Haband Quality Assurance within
30 days of the purchase order placement date. If this is for some reason or another not
possible, you must notify Haband Quality Assurance within 5 working days from receipt
of the purchase order to explain why.
** F
or any BLUE TAG Fit Sample not received at Haband within the 30 day time
period, the vendor will be subject to an automatic flat fine of $250 dollars.
*** H
aband Quality Assurance must approve the BLUE TAG FIT SAMPLE before
you can submit the Pre-Production Samples to us.
The following are the required sizes for FIT SAMPLES. Please locate the product that
you are manufacturing and select the corresponding size for the Fit Sample.
These sizes are for BLUE TAG Fit Samples only!
–3–
continued next page
MEN’S APPAREL
Suits.............................................................. 0Size 44R
Jackets and Coats ......................................... 0Size Large
Bottoms (Pants, Shorts, Swimwear) .............. 0Size 36 Waist or Size Large (36/30),
Med. Inseam.
Shirts ............................................................ 0Size 161⁄2 Neck x 34/35 Sleeve
or Size Large (42-44)
LADIES’ APPAREL
Blouses, Outerwear....................................... 0Size Medium (Size XL, if required)
Bottoms (Pants, Shorts, Skirts) .................... 0Size 12 Average (Size 18, if required)
Dresses ......................................................... 0Size Medium (Size XL, if required)
Sets .............................................................. 0Size Medium (Size XL, if required)
or 12 Average
FOOTWEAR
Ladies...................... 6.5M, 7.5W, 8.5M, 10W
Mens...................... 8D, 9.5EEE, 12D, 13EEE
YELLOW TAG SAMPLES: Pre-Production
YELLOW TAG Pre-Production Samples must be submitted directly to Haband Quality
Assurance Department as soon as possible after you receive BLUE TAG Fit Sample approval.
These YELLOW TAG Pre-Production samples are due into Haband NO LATER than 21 days
prior to Ship date (Ex-Factory Date).
YELLOW TAG A Pre-production sample is defined as one sample, in the fit size.
YELLOW TAG Pre-Production Samples must include without fail:
• Actual Fabric with approved colors that will be used in production.
• Actual trims and accessories that will be used in production.
• Actual Main woven label, and care label.
• Approved Poly-bag with the main woven label.
• UPC barcode label sourced by approved supplier, with proper placement
location on the samples.
–4–
continued next page
Footwear Only — A Pre-Production Sample is required for footwear as follows:
LADIES: One sample in either a size 6M or 9M.
MENS: One sample in either a size 8D or 12D.
* YELLOW TAG Pre-Production Samples must be approved by Haband Quality Assurance
Department before any PRODUCTION can take place. Once samples
are received, we will respond to you within 48 hours. Haband Company reserves the right
to make Spec Measurement changes from the Pre-Production samples. To ensure this,
NO FABRIC CUTTING for PRODUCTION can take place until you receive approval
from Haband Quality Assurance. This approval will be e-mailed to you
as an approved Pre-Production Sample Submission Report.
**You are only required to submit one set of YELLOW TAG Pre-Production
samples per season for that particular product regardless if there are multiple purchase
orders. You will only be required to submit new Pre-Production Yellow Tag
samples with the Initial Purchase Order at the start of a new season.
*** Failure to comply with the YELLOW TAG Pre-Production requirements will
subject you to a $500 fine.
ORANGE TAG SAMPLES: Photo Samples
Haband has included ORANGE TAG Photo Sample request tags, which you can see on
page 9. The Haband buyer that you have received your Purchase Order from will work with
you directly in regards to the ORANGE TAG Photo Samples. The Haband Buyer will
coordinate with you the delivery dates for the Photo Samples and other Photo Sample details.
These photo samples should be sent directly to the Buyer.
You are responsible for attaching the ORANGE TAGS directly to the Photo Samples with the
tags properly completed. Thank you.
–5–
SAMPLE COLOR TAG REQUIREMENTS FOR
HARD GOODS / SOFT GOODS / DOMESTICS:
For Products in the Hard goods / Soft goods / Domestics categories, we recognize that
we may purchase product directly from your inventory, and that you are not manufacturing
specifically for us. That is why we have slightly modified the COLOR TAG Sample
Requirements for these types of products. If this is the situation (where Haband buys straight
from your inventory), then your production must be submitted to Haband Quality Assurance
Department to represent the YELLOW TAG Pre-Production Samples. In this instance,
we will primarily be looking for packaging detail.
Note: Before any Hard Goods/Soft Goods/Domestic/Premium orders can be written,
3 samples need to be submitted to Buyer to determine if product is
compatible with our shipping system.
All hardgood products that have an electrical cord must be UL listed.
YELLOW TAG — Pre-Production Samples. Once packaging is approved you need to
submit one sample directly to Q.A. with the approved packaging and UPC Barcode sticker.
Note: If your product has multiple sizes or colors, you need to submit one piece
of each color in varying sizes. Please see the apparel yellow tag sample
requirements on page 4.
Hardgoods (V-Products) require One (1) Pre-Production Yellow Tag sample.
*Note: Until Pre-Production Samples are approved, you should NOT proceed
with production.
ORANGE TAG — Photo Samples. The Haband Buyer you are working with will
communicate directly with you on this subject.
–6–
–7–
For Your Use On Product
–8–
FRONT
BACK
CARD STOCK IS ORANGE
PHOTO TEAM Use Only
Photo Sample
Date Received: ________________
Brand Name:___________________
Approved
Date:_________ PO#:___________
Approved with Corrections
Season:_______________________
Rejected
Group Name:___________________
Date Completed and Initials:
Style/Dev. #:___________________
_________________________
Description:_____________________
Comments:
From:_________ Office:__________
Vendor/Factory:_________________
Ctry of Origin:__________________
SAMPLE SIZE:
Missy
______
Reg
Petite
______
Tall
Women’s ______
Men’s
Short
______
Bulk Fabric:
Yes
Overseas Office Use Only
Comments:
No
Sample fabric is:________________
Fiber Content:__________________
Bulk Trim:
Yes
No
Sample trim is:_________________
–9–
For All Merchandise
HABAND COMPANY
MINIMUM CONSTRUCTION STANDARDS
FOR NON-TAILORED MERCHANDISE
All merchandise shipped to Haband must conform to these standards.
Exceptions are not allowed unless specifically
stated on the FIT SAMPLE SUBMISSION REPORT OR THE
PRE-PRODUCTION SAMPLE SUBMISSION REPORT, or otherwise
authorizedinwritingbyHabandQualityAssurance.Merchandiseshipped
withvariancesfromthiswillbesubjecttoappropriatechargebacksand/or
a complete return to vendor.
FABRIC/LEATHER/PU
1. Is to be first quality.
2. Compatible with buyers approved swatches for color, hand, and finish.
And as stated on Purchase Order.
3. All fabrics and printing to be colorfast by using reactive dyes and maintain appearance
for useful life of the product.
FINDINGS AND TRIMMINGS
1. Thread: only polyester core or spun polyester to be used for all main construction
seams. Cotton thread may be used for sew outs, providing shrinkage is compatible.
No monofilament allowed in any place in the garment.
2. All metal findings to be rust resistant.
3. Zippers to be bought from integrated manufacturers, NOT from assemblers. To be set
to be snag-free when operated.
4. Buttons to be sewn securely, with no excessive thread ends. Tailored merchandise to
have wrapped thread shanks.
5. All trim to be colorfast, compatible for shrinkage and must not bleed onto shell fabric
when washed or cleaned.
CONSTRUCTION
1. NO RAW EDGES ARE ALLOWED, inside or outside the shoe!
2. Seaming — All WOVEN goods to be serged. MINIMUM finished seam allowance
to be 5⁄16”.
– 10 –
3. All seam ends must be contained in a hem or facing or spot tacked, bar tacked, or
back latched according to type of garment, or other instructions as stated on the
Technical Details.
4. Elastic — Must have proper modulus and retention for the end use.
May NOT be exposed.
INTERLININGS
1. Must be compatible for shrinkage and care performance of the garment.
2. Fusibles must be compatible for hand, may NOT bleed through or blister.
Must NOT delaminate when washed or dry cleaned.
SEWING
1. Machines to be properly adjusted so that no puckering occurs.
2. Double needle stitching to be adjusted so that no puckering occurs.
LABELS AND TICKETING (See pages 18-21)
1. All garments to have appropriate permanent care labels in accordance with mill
statement, and care instructions sewn in, and in accordance with Federal Regulations.
2. To have Haband RN #, vendor code and product code printed.
3. All printing MUST be legible through the useful life of the garment.
4. Haband Label, to be of the type specified by Haband Quality Assurance..
5. ALL labels must be sewn in clean and flat, and centered.
NO WORDING CAN BE SEWN OFF OR OBSCURED IN APPLICATION.
– 11 –
GENERAL APPEARANCE
1. Garments must be clean, with no stains or soilage, holes or damages.
2. No excess threads on outside of garment.
3. No hanging threads in excess of 1⁄4” on inside of garment.
Haband Quality Assurance Department
1 International Blvd, Suite 800
Mahwah, NJ 07495
Telephone (201) 651-1000
Fax (201) 405-7774
– 12 –
Product Testing Program-All Products are Included
Effective Spring 17, no product is allowed to ship to the Bluestem Inc. warehouse or the
Bluestem Inc. customer without a passing test report, an over-ridden test report, or a
“conditional pass” test report on file with the approved laboratory.
Bluestem has nominated Consumer Testing Laboratories (CTL) to test all softlines apparel
products and Bureau Veritas (BV) to test all hard-lines products for Bluestem Inc. All
Suppliers are expected to have a clear understanding of testing protocols and required
standards because for shipments to be accepted at the Bluestem warehouse, Suppliers
must ensure compliance to the program prior to shipping.
Both CTL and BV are available to answer any questions from our supplier community as it
relates to the testing programs. Testing protocols and standards are available on each
agencies website, so each Supplier is encouraged to reach out to CTL and/or BV immediately
to establish business relationships accordingly, as Suppliers will need access to their systems.
CTL Contact Information:
Patrick Yau
Manager of Customer Relations
Consumer Testing Laboratories (Far East) Ltd.
Tel: 852-2149-7143
Email: patrick.yau@ctlfe.com
BV Contact Information:
Ryann Setlock Business Account Specialist Bureau Veritas Consumer Products Services
100 Northpointe Parkway, Buffalo, New York 14228 Office: 716-505-3589
While all relevant information is in the Product Testing Manual (please see appendices) and
we encourage each Supplier to discuss questions / issues with the individual testing labs:
All test reports will be reviewed by the individual testing laboratories as they are the Subject
Matter Experts (SME’s) that have the accountability of rating a report pass or fail.
For hard-lines, if a Supplier submits vendor testing, it must be submitted to Bureau Veritas
to be reviewed in order to get a pass or fail rating. Bureau Veritas charges a nominal fee for
this service.
For hard-lines, should a test report be received by the Technical Teams at Bluestem directly
from a Supplier, it will be returned with a request to have it submitted directly to the testing
agency.
For soft-lines, no test report from a testing agency other than CTL will be accepted.
– 13 –
ORM-D
Other Regulated Materials for Domestic Transport Only
Vendors selling ORM-D products to Haband must advise the Buyer and QC before the PO is
issued. All criteria below must be met to ensure proper shipping and handling throughout the
incoming transport, in our DC and while in transit to our customers.
ORM-D is a marking for shipping in the United States that identifies other regulated materials
for domestic transport only. Packages bearing this mark contain hazardous material in a
limited quantity that presents a limited hazard during transportation, due to its form, quantity,
and packaging.
Examples of items classed ORM-D include (but are not limited to):
• Aerosol cans
• Perfumes
• Lighters
• Drain openers
• Lithium batteries, stand alone, exceeding 100Watt hours
Material marked “ORM-D” and shipped by surface transportation require an ORM-D marking
on the box. This marking should be in the form of a ORM-D sticker. .
CH Robinson, will require the following on all ORM-D shipments:
Vendors & shippers must be able to provide the proper Hazmat paperwork, including a BOL
as well as the necessary placards (if full truck load).
In addition, each vendor must also provide us with the following information in order for us to
arrange the pickup:
• Proper Product Shipping Name
• UN Number
• Packing Group Number
• Hazmat Freight Class
• 24-hr emergency contact phone number
• Labeling
• All Shipping Papers
• Placards (if full truck load)
In addition, CHR does not accept the following Hazmat classes:
1.1 – Explosives
1.2 - Explosives
1.3 - Explosives
2.3 – Explosive Gasses
4.3 – Dangerous When wet
6.1 – Poisonous Materials
6.2 – Infectious Substances
7 – Radioactive Materials
9 – Miscellaneous Hazardous Materials not clearly defined
– 14 –
HABAND
FACTORY AUDITING REQUIREMENTS
Haband Company has made the firmest commitment in achieving the highest possible levels of
quality and customer satisfaction. Before discussing our Factory Auditing procedure, we want
to illustrate that without the support, understanding, and commitment to excellence from our
Factory Partners our goal to satisfy every Haband customer with the quality they expect and
deserve will not be possible.
Haband requires an In-Line Audit performed on the first 20% of production. If the 20% In-Line
Audit reveals problems, the factory must take immediate action to correct the issues to ensure
the balance of the order is corrected and meets Haband’s requirements. Also, a final audit
must be performed at 80% of production is completed.
You are not required to send these audits to Haband, but you must retain them at the factory
in case a quality problem is found when we receive the shipment.
The purpose of the audit is to catch problems in advance of shipping using the same criteria
as Haband to determine Major and Minor defects. Our goal is that this final check will help
our vendors find potential problems that would be better to correct at the factory than at the
Haband warehouse. Many top factories around the world not only use a system very close to
the Haband system, but acknowledge that over time, it becomes a standard operation for every
client and that it most certainly saves money and increases overall quality of the plant.
The goal of this process is open to a positive dialogue with each and every one of our vendors.
We know, as do you, that problems occur during the production process. It is indescribable
how much better off we are when we know the problems in advance of receiving them. Our
Quality Assurance Department is here to assist you in any and every way possible in instances
where you find a problem while performing the finished goods audit. We strongly urge you to
bring those problems to our attention and not attempt to ship merchandise that you know has
a problem and that we will likely find. We are here to help. Our goal should be the same as
yours, the best quality that can be achieved. Thank you.
1 International Blvd, Suite 800
Mahwah, NJ 07495
Telephone (201) 651-1000
Fax (201) 405-7774
E-mail: habandqualityassurance@bluestem.com
– 15 –
Determining Major and Minor Defects
Section III
In order for Haband and our vendor partners to achieve the best quality possible, as well
as to ensure the maximum benefits of a Finished Goods Audit, we must make certain
that everyone understands the criteria. On every finished goods statistical audit there is a
maximum amount of allowable Major defects. This amount determines the pass/fail of an
audit so it is very important that all standards and guidelines are clear.
Prior to writing down all the Major-Minor defects, it is key that both Haband and our Vendors
use the exact same method of determination. The method we use is very simple and if the
Vendor follows this same method, we will almost always be in agreement as to the quality
issues related to that particular lot.
The way to determine if a garment has a MAJOR defect or a MINOR defect is to ask the
following three questions. These questions should be part of our Vendor’s finished goods
auditor’s process the same way it is used in our Distribution Centers to determine MajorMinor defects.
1. Is the defect found on the merchandise so conspicuous or easily apparent that it would
cause the average customer to avoid purchasing the merchandise?
2. Is the defect found on the merchandise something that would definitely effect
the overall performance of the merchandise as is, or even after only a couple
of regular washings?
3. I s the defect found a measurement/spec problem in which a critical
measurement is significantly over or under the desired spec?
If in performing a finished goods audit the answer to any one of these questions is YES, than
that particular defect must be considered a MAJOR defect. If the answer is NO to all three
questions, than the defect can be considered MINOR. Keep in mind the following key points
when performing a HABAND finished goods audit:
- Any 3 MINOR defects found on the same item is equivalent to 1 MAJOR defect
and the item in question MUST be counted as having a MAJOR defect.
- If you find 2 MAJOR defects on the same item, it only counts/scores as
ONE MAJOR defect.
- All MAJOR defects must be repaired completely or removed entirely from the
merchandise you ship to Haband
- Always measure and record the measurements of the inspected garments on a
spec worksheet and retain in factory. This allows us to possibly review and compare
your measurements with ours, as we will be performing the very same required audit.
- Always follow the Haband guidelines of determining Major and Minor defects.
– 16 –
Some Examples of Damages
- Fabric defects
- Holes (always major)
- Stains
- Broken stitches
- Skipped stitches
- Open seams
- Needle cuts or chews
- Unintentional pleats
- Raw edges
- Wavy or uneven stitching
- Uneven pockets, crooked yokes or panels, Logo’s off center
- Shading
- Missing or broken components / Trim items
- Thread tension
- Roping / Puckering / Twisting
- Poor Pressing
- Out of tolerance measurements
- Missing, crooked or obscured labels
– 17 –
LABELING/PACKAGING/PACKING/SHIPPING/INSTRUCTIONS
I. LABELS
All apparel merchandise must have a Main Woven Label and a Care Label.
The Care label must contain the Haband product code along with other mandatory
information. (Please see page 26-27). The information on the care label must not be
smaller than 1/8” inch character height.
The labels that we require and their placement on the merchandise will be clearly
illustrated on a separate document and emailed to you by Quality Assurance Dept. This
document will be called the “Haband Label Placement Diagram”. It will include:
A. Product Code #
B. Brand Name
C. Woven Label Ref. #
D. Illustration of the Label (s) placement on the product
A
MAIN WOVEN LABEL:
Haband requires all of the main woven labels for our apparel merchandise to be
purchased from either of the following sources; Label Masters or Labels Interglobal.
LABEL MASTERS (New York Office)
224 West 35th St. Suite 805
New York, NY 10001
Phone: 212-842-8401 Fax: 212-820-9720
E-mail: uso2@labelmasters.com
Website: www.labelmasters.com
LABEL MASTERS (Hong Kong Office)
Unit 902, Fabrico Industrial Building
78 Kwai Cheong Road,
Kwai Chung, N.T.,
Hong Kong
Phone: 852-2743-2218
Fax: 852-2310-8869
E-mail: haband@labelmasters.com
LABEL MASTERS manufactures woven labels out of Taiwan, & Hong Kong, and will
distribute globally from one of these locations to best suite your needs. On average,
LABEL MASTERS will ship your label order out within 2 weeks, possibly even faster if
the label you need is in stock. **Please note that Label Masters is also one of our mandatory
supplier for UPC barcode labels & may also print for you Carton Labels as well.
LABELS INTERGLOBAL (Formerly ITC Labels)
109 W. 38th Street, #701
New York, NY 10018
Contact: Eric
Ext: 114
Rosena Ext: 110
E-mails: haband@labelsig.com
ericpit@labelsig.com
Rosena@labelsig.com Phone: 212-398-0006
Fax: 212-768-8488
*Additional Label Provider on next page.
– 18 –
Labels Interglobal manufactures woven labels out of Thailand and New York. They
also will ship within two weeks or faster if your label is in stock. ** Please note Labels
Interglobal is also an approved UPC barcode manufacturer and carton label provider.
NATCO
NEW YORK
Barry Steinbach - Global Account Director
1001 Avenue of the Americas Suite 409
New York, NY 10018
Phone: 212-813-2946
E-mail: barry.steinbach@natcoglobal.com
PAKISTAN
SHANGHAI
Lily Zhang - Customer Service Manager
lily.zhang@natcolabel.com.cn
Tel: +86 21 5239 6550/6511/6577 ext: 840
Amiley Ke - Customer Service
E-mail: amiley.ke@natcolabel.com.cn
Building 19-20, #118 Huiya Rd, Nanxiang Town,
Jiading District, Shanghai, 201802, China
INDIA
Alishba Khan Customer Service Manager
E-mail: alishba.khan@natcoglobal.com
Tel: 92-334-3956-287
Plot #5/2, Sector 15
Korangi Industrial Area Karachi
BANGLADESH
Jitha Jayan - Customer Service Manager
E-mail: jitha.jayan@natcoglobal.com
Tel: +91 9108007476
Vignesh Ravi - Customer Service
E-mail: vignesh.ravi@natcoglobal.com
Tel: +91 80 40903945
Mobile: +91 9108007484
#69,Kaverappa Ind. Area, NS Palay
BTM Layout 2 Stage, Bannergatta Road
Bangalore, Karnataka 560076
TAIWAN
Mohibur Rahman Customer Service Manager
E-mail: Mohibur.rahman@natcoglobal.com
Tel: +880 1730 738152
Mominul Haque - Customer Service
E-mail: Mominul.haque@natcoglobal.com
Tel: +880 1730 738168
Sector-1, Road-6, Plot-1O
Uttara-1230, Dhaka,Bangladesh
LOS ANGELES
Yvonne Peng - Customer Service Manager
E-mail: yvonne.peng@natcoglobal.com
Tel: +886 2 8260-2899
2F, No.130, Sec 3, Jincheng Rd.,Tucheng Dist.,
New Taipei City 236, Taiwan (R.0.C)
– 19 –
Melina Bovo - Customer Service
E-mail: melina.bovo@natcoglobal.com
Tel: 818-409-0019 ext.235
346 W. Cerritos Ave
Glendale, CA 91204
B
CARE LABEL / FIBER CONTENT: The care label can be sourced locally. The care label can be made out of paper or
Tyvex. This label will also be shown on the “Haband Label Placement Diagram”
for placement location. This label must contain the following information and must
be approved for information content by Haband Quality Assurance Department when
pre-production samples are submitted.
The information needed on this label includes.
1 Haband’s RN # 84890
2. Your Vendor Identification Number which can be found on the top
left corner of your purchase order.
3. Haband Style Number: This number is a 3 character designation (such as
18V or 827. Merchandise containing incorrect, incomplete or illegible
numbers will be returned to the manufacturer or corrected in our
Distribution Center at Haband’s discretion. Charges for labor and material
and/or transportation will be deducted from your invoice payment.
4. Fabric Content
a. T
he fiber (s) must be identified by generic name with the percentage
(s) used. The larger percentage must be listed first. Fibers of less
than 5% should be listed as “other fibers” and not by generic name
or trademark. However, if a fiber that comprises less than 5% of the
garment has a functional significance, then you must list it by name.
Example (s) Spandex for elasticity or Nylon for durability.
b. Linings and zip-out linings must also be identified in the same manner
as above.
c. For bonded, laminated, quilted and pile fabrics, if the face, back,
foam or quilting fiber cannot be classified under one generic term,
then each one should be properly identified. Pile fabrics should also
state what percentage of the fabric is face (pile) and what percentage
is back and the type of each if they differ.
5. Country of Origin: This must appear on the care label.
6. Multiple Piece Items: In addition to each piece being properly identified
in accordance with the preceding instructions, the number of items that
make up the complete unit should be indicated on the care label under the
style number (such as 2 Piece Set, see Example 3 below).
7. Garment Size: The manner in which the size of the garment is to be
indicated will appear on the Purchase Order. The size can appear as a
number (38), or as S(Small), M(Medium), etc. Other size designations
are possible, such as “P” for Petite. If there is a question regarding size
designation, contact the buyer who placed the order. Size must appear on
care label even if using a separate country of origin / size label.
8. No Prices shall appear on any merchandise, tags, bags, or boxes unless
otherwise agreed upon.
– 20 –
9. No Advertisements for any product or service may be attached to or
included in any package of merchandise unless authorized in writing by
the Buyer who placed the order. 10. Care instructions for care labels are to be provided by vendor and
verified by independent lab.
EXAMPLES ONLY (1) (2) (3)
RN 84890
Vendor # _______
Product # ______
RN 84890
Vendor # _______
Product # _______
RN 84890
Vendor # _______
Product # ______
65% Polyester
35% Cotton
Made in USA
65% Polyester
35% Cotton
Made in USA
of imported Fabric
65% Polyester
35% Cotton
Made in USA
2 Piece Set
Size M
Size M
Size M
*Use Haband’s RN # 84890.
* Notes:
1. All merchandise must conform with FTC regulations for permanent
care labeling.
2. The care label is to be affixed to the item in such a manner that it will not
become separated from the product during its useful lifetime and will remain
legible during the useful life of the product.
3. Multiple piece items sold as a unit require each piece to be labeled with
applicable instructions.
4. If care instructions do not fit on front of care label, and must be printed on
back, “care on reverse” must be printed on front of label.
5. Failure to comply with FTC Permanent Care Regulations: Incorrect
care labeling or failure of a garment to perform under applicable care
instructions will be sufficient cause to return the merchandise to the vendor.
**ALL CARE INSTRUCTIONS: Care instructions must be provided to you by the
Fabric Mill / Fabric Supplier. However, the factory is responsible to ensure that the
care instructions are accurate through CTL lab tests.
EXAMPLE:
MACHINE WASH MEDIUM
NON CHLORINE BLEACH WHEN NEEDED
TUMBLE DRY LOW WARM IRON
– 21 –
II. PACKAGING (Apparel Only)
All merchandise must be packaged as outlined below. If an alternate method of
packaging is necessary with your product, you must get written approval from Haband’s
Quality Assurance Department. Please contact them if necessary at 201-651-1000.
A. FOLDING:
Haband will allow the factory to determine what they feel is the best folding format
for the merchandise, as long as you keep in mind that the merchandise must pack
comfortably into the cartons. Haband’s Quality Assurance Department will inspect
the YELLOW TAG “Pre-Production Samples” that you send us for folding approval.
It is the factory’s responsibility to use common sense when packaging the merchandise
into poly-bags. The merchandise should not appear stuffed into the poly-bag and as
well should not be too loose where it can “float” in the poly-bag. If an adjustment
to the fold is necessary, the Haband Quality Assurance Department will
notify you immediately (this will be determined from the YELLOW TAG
Pre-Production Samples you send us).
*ALL INDIVIDUAL PACKAGED UNITS MUST NOT EXCEED
21” wide x 20” length x 10” height when in poly-bag.
The above dimension is a maximum size only. Most merchandise will not
come close to this dimension, except perhaps bulky outerwear.
* The Waist or Neck of Garment needs to be nearest the Bag Opening.
** NO STRAIGHT PINS OF ANY KIND CAN BE AFFIXED TO GARMENTS.
*** ALL PANTS (MEN’S and WOMEN’S) ARE TO BE TRIPLE FOLDED.
**** If you have any concerns or questions about the folded size of your
product, please contact Haband QA dept. for answers.
B. STIFFENER:
A stiffener is required if the merchandise has a tendency to fall to the bottom when
the bag is held up by the corner. If the merchandise sags within the bag by more
than 1” when tested, use a chip board stiffener to conform with the finished bag
requirements shown above. Stiffener should normally be 11⁄2” narrower and shorter than
the size of the bag used. A bulky garment may require a smaller stiffener. You may also
need to use plastic clips to secure garment to the stiffener.
C. POLY-BAGS: All poly bags must be a minimum of .0015 mil thick. Specifications
for our bag should be .0015 mil low density, high clarity homopolymer virgin
polyethylene film, using no B.H.T. Opening for bag must be at the top of the bag.
All bags must contain two flutter holes in the lower portion of the bag.
The holes must be approximately 1⁄4” in diameter. There must be an extended lip to
the top front of the bag (min. 11⁄2”) to fold over to the back of the package.
– 22 –
HABAND PREFERS:
Outside Flip: 21⁄2” outside flip at the top of the bag, to be closed after the merchandise
is inserted.
Taping: All closures must be taped to keep the merchandise securely contained within the
poly-bag until received by our customers. A minimum of 2 pieces of clear tape are to be
used to close all bags. All tape must be no less then 1⁄2” wide.
Safety Warning: To be printed on back of polybag.
“WARNING”
To avoid danger of suffocation, keep this bag away from
babies and children. Do not use in cribs, beds, carriages,
or play pens. This bag is not a toy.
* BAGS CANNOT BE HEAT SEALED, NOR HAVE SELF ADHESIVE SEAL.
Must be taped closed.
* Finished garment must fill the poly bag completely to make a firm package with
a maximum bag excess of 3/4” length and width when laid flat. You may need to
order more than one size polybag to fit all size garments appropriately.
* Polybags can be purchased locally.
You only need to submit to Haband the poly-bags for approval with the
“Yellow Tag” Pre-Production Samples.
**** P
acking merchandise into NON APPROVED Poly-bags will subject you
to a $500 fine.
– 23 –
PACKING for DOMESTICS / SOFT GOODS:
Please clarify with the Haband Quality Assurance Department what type of packaging
your product will have at the beginning of the order process. Thank you.
* Note: Product packaging cannot include hooks which may get caught on our
shipping conveyor.
PACKAGING for HARD GOODS:
Due to the variety of products that this category includes, you must always get approval
from Haband Quality Assurance for packaging BEFORE you receive an official purchase
order. This requirement will only be necessary for the initial order of this product, as long
as nothing changes to the packaging throughout the order process. Please call Haband
Quality Assurance if you have any questions about this requirement.
Telephone: 1-201-651-1000
*More Packing Instructions on next page.
– 24 –
LABELING/PACKAGING/PACKING/INSTRUCTIONS
Footwear Only
A. Shoe Identification
Each pair of shoes must contain a legible care label with the Haband style number,
size, and width as they appear on the Purchase Order. Whenever possible each
identification should be on the inside back of tongue or inside counter.
(See below for label affixing instructions.)
1. Haband’s RN # 84890.
2. Vendor Identification: This is the manufacturer’s number.
3. Country of Origin: Should be printed below or adjacent to material content or
on inside tongue label.
4. Either a woven or imprinted label sewn into the inside seam of the quarter lining,
back of tongue, or the sock lining containing all of the previously mentioned
information is acceptable. (3 digit style number, 2-digit color code, size
and width.)
5. Haband Style Number: This number is a 3 character designation.
Merchandise containing incorrect, incomplete or illegible numbers will
be returned to the manufacturer or corrected in our Distribution Center at
Haband’s discretion. Charges for labor and material and/or transportation
will be deducted from your invoice payment.
6. C
olor Code: 2-digit assignment representing the color code must appear on
the shoe.
7. S
hoe Size: The manner in which the size of the shoe is to be indicated
will appear on the Purchase Order. The size will appear as a numeric size plus
an alpha indicating width. If there is a question regarding size designation,
contact the buyer who placed the order.
XAMPLE: Men’sLadies’
E
91⁄2D5M
91⁄23E6W
The width MUST be exactly as specified on the Purchase Order (i.e. D or 3E).
Pressure sensitive labels and/or ink stamping on any part of the shoe
is unacceptable unless previously agreed to by a representative of
Haband Company.
– 25 –
Footwear Only
B. M
aterial Content: All merchandise must conform with FTC regulations for material
content labeling.
C. I f using a Haband branded Logo, these woven labels must be purchased from
our nominated supliers found on page 24.
D. I f using a non-Haband branded Logo, these woven labels can be sourced
locally.
E. Extraneous Material: No Prices shall appear on any merchandise, tags,
bags, or boxes unless otherwise agreed upon. No Advertisements for any
product or service (including vendor website info) may be attached to
or included in any package of merchandise unless authorized in writing
by the buyer who placed the order. Any deviation from these forms of labeling must be previously approved
by the buyer.
Footwear Construction - Lasting Tacks
— Haband does not allow lasting tacks in the construction of our footwear unless
written authorization is received from the VP of Footwear and /or the Quality
Assurance Department.
– 26 –
PACKAGING for FOOTWEAR ONLY (Poly-bags):
PACKAGING DETERMINATION
There are two possible methods to be used in packaging shoes and boots for Haband. The
buyer who places the individual Purchase Order with you will determine which method is to
be used. The following sections deal with packaging in poly bags and individual boxes.
A. POLY BAGS
1. Bags: All poly bags must be a minimum of .006 mil thick. Specifications for
our bag should be .006 mil. low density, high clarity homopolymer virgin
polyethylene film, using no B.H.T. Opening for the bag must be at the top
of the bag. There must be an extended lip at the top front of the bag (min. 11⁄2”)
to fold over to the back of the package to allow for taping.
2. Taping: All closures must be taped to keep merchandise securely contained
within the poly bag until received by our customers. A minimum of 2 pieces
of clear tape is to be used on all bags. All tape must be at least 3⁄4” wide.
3. Outside Flip: 21⁄2” outside flip at the top of the bag, to be closed after the
merchandise is inserted.
4. U
PC Barcode Stickers: Pressure sensitive UPC Barcode labels must be
affixed to the outside of each bag. Barcodes should be applied vertically over
the opening. See Below..
5. A
ll shoes that are packed in poly-bags must be “heel to heel” and “toe to toe”.
The poly-bag must have a snug fit around the shoes so that the poly-bag
is taut. This will prevent the UPC barcode from “sagging” while on the poly-bag.
6. P
olybagged shoes must be shipped with “Eggcrates” inside the master carton.
“Eggcrates” are cardboard dividers that will separate each shoe and prevent any damage
due to crushing. No more than two pairs can be packed within one
eggcrate slot.
7. E
ach polybagged pair of shoes must contain a Silica Gel Packet or other moisture
absorbent technology, efficient enough to contain moisture.
* Please see
photograph of
poly-bag packing
and barcode
placement
– 27 –
PACKING FOR FOOTWEAR ONLY (SHOE CARTON_
B. INDIVIDUAL BOXES
1. All pairs are to be packaged in individual plain white shoe boxes or, in the case
of branded footwear, the appropriate box for that brand.
2. Each shoe is to be wrapped in white tissue paper.
3. Each individual box is to contain a silica gel packet or any other moisture absorbent
technology, efficient enough to contain moisture.
4. Each individual box is to be secured with
a rubber band to stop the lid from falling off.
5. The appropriate number of individual boxes
are to be placed top to bottom in the
master carton, or any other way that is previously
agreed upon for optimum space utilization.
6. Each individual box is to be marked
with appropriate information on
each end so it is visible when top of
master carton is opened.
PROD.
CODE
COLOR
CODE
SIZE/
WIDTH
E29
01
6W
(This SKU information can be either
a label or printed on carton.)
PROD.
CODE
COLOR
CODE
SIZE/
WIDTH
E29
01
6W
LID
PROD.
CODE
Barcode Label must be in
the center bottom of box.
COLOR
CODE
E29
01
CODE #
E29
SIZE/
WIDTH
6W
COLOR CODE
01
A
SIZE
1
2
6
W
63155 61691
61691 77
6 6 63155
7. Boxes must be of sufficient height to enclose entire width
of shoe allowing lid to rest firmly against box top.
8. Boxes must be of double strength at each end to prevent crushing
of both box and lid in transit through the mail to our customers.
– 28 –
BOTTOM Footwear Only
9. Shoes must be packed “head to toe” with heels against box sides to present a
rectangular shape to conform with box (Example A). Boots should be packed
lengthwise “sole to top.” (Example B)
EXAMPLE A:
EXAMPLE B:
10. Special Size Boxes: In the event any shoes produced will not fit into a box of
maximum dimensions as stated, contact the buyer prior to boxing shoes. Buyer
must issue and agree upon new dimensions in writing for this exception if a larger
box is to be used.
NOTE: Do not include key letters or manufacturers numbers on box end.
Master Cartons - Footwear Only
Shoes should be shipped in tightly packed master cartons with no extra space.
Therefore more than one size carton per style must be used. For example:
ladies sizes 5, 6, 7 should have one size carton and sizes 8, 9, 10 should have a
slightly larger size carton. Any unused space results in higher shipping charges for
Haband. Ladies should have at least 2 sizes of cartons. Mens should have 2 sizes
or preferably 3 sizes.
– 29 –
III SHIPPING CARTON:
The shipping cartons that the merchandise will be packed into (also known as master
cartons) will always be shipped to our Distribution Facility in Eatonton, GA. The
cartons must be made with the following requirements:
• Corrugated, 32 ect, C-Flute, Glued seams, single wall construction —
non re-used cartons.
• Bursting Capacity of 200 lbs. / sq. in.
• Gross weight not to exceed 40 lbs per carton.
• Carton dimensions fall between our minimum & maximum carton sizes below:
You must receive direct approval from HABAND QUALITY ASSURANCE to ship any
cartons that fall outside these dimensions. It is the vendor’s responsibility to order
cartons that are most space efficient for the merchandise ordered. There should
not be “over-packing” nor should there be “under-packing” which would leave
too much empty space in the cartons. Failure to follow these requirements will
subject you to a $500 fine for each offense. Cartons can be sourced locally.
Minimum Carton Dimensions:
20” L x 15” W x 10” H
Maximum Carton Dimensions:
23.5”L x 18”W x 15.5”H
IV CARTON LABELING:
1. CARTON LABEL REQUIREMENT: YOU MUST log onto HABAND’S CARTON
LABEL website to obtain your Carton Label Format! Please go to our website
www.haband.com/cartonlabel — You will be able to enter all of your carton
manifest data into our system and when you are ready you can press “print”
and all of the information you entered will print out in Label format. These Labels
will print wherever you wish to set-up your own laser printer with adhesive
label paper.
From the SKU information you enter into the system, the website will convert
this information into two important barcodes that you can see on page 39. These
barcodes are extremely important & are one of the major reasons why you must go
to the carton label website for carton labels.
2. The carton labels that print out will look like the label on page 40. When you print
these labels out, one label will automatically print for each carton number. Then
you can apply a label to one narrow end of the carton. (please see page 39 for label
placement illustration).
– 30 –
(continued on next page)
3. When you have split shipments (more than one delivery of a single purchase order)
please do not duplicate carton numbers. If each shipment starts with carton number
1, any re-used carton numbers will not scan in our warehouse.
For example: You have one purchase order of 500 total cartons but you are shipping
in
two shipments. The first shipment will be 300 cartons, the second will be 200 cartons.
You have two options how to handle:
A. You can input and print 500 carton labels, numbered sequentially from
1-500. Then create two packing lists, one for each shipment which only
include the 300 cartons and 200 cartons respectively.
B. Y
ou can input the first group (300 total cartons) of carton labels, numbering
sequentially cartons 1-300. Then when you are making the second shipment,
number the group as 301-500, with total cartons being 200. Again, each
shipment will need an accompanying packing list specific to that shipment.
4. Failure to follow these requirements will subject the vendor to an
automatic $500 fine plus additional expenses to correct the labels at $50
per man-hour.
5. Printing your Labels through the Haband web-site is a REQUIREMENT.
If you need assistance getting set-up for this, or to figure out what type
of equipment you may need (printer, label paper, etc...) then please contact
cartonlabelquestions@bluestem.com for details.
6. When you input your carton information the system will format your carton
contents into a carton manifest. After printing your carton labels, you need to
click icon to Print/Send manifest to Haband.” The manifest will be
transmitted to Haband’s warehouse. The warehouse will download this information
into their system to pre-receive your merchandise.
7. Print the confirmation
sent to Haband.
page that advises a copy of the manifest has been
8. TAPING the CARTONS: When taping the cartons use only one strip on top and
onestrip on the bottom of each carton. Do not tape over Carton label information
on the narrow end of the carton. Regular paper tape is acceptable to seal cartons
securely. Reinforced tape should be used if paper tape is not available.
9. DO NOT STRAP, BAND or STAPLE CARTONS.
Telephone: 1-201-651-1000
– 31 –
Carton dimensions must conform to our
minimum and maximum sizes below and fall
somewhere in this range:
See Page 33 for
Label Format
Minimum 20” L x 15” W x 10” H
Maximum 23.5” L x 18” W x 15.5” H
X
XX
a: ht
Vi eig
r
F
To:
Haband Company
148 Industrial Blvd.
Eatonton, GA 31024
USA
From:
Your
Address
Here
Carton
Units
42 of 300
16
PO #
001696101
Descr:
H”
* unless you receive written approval
from Haband Quality Assurance Dept.
ss
er re
pp Add
i
Sh nd
om a
.
Fr ame
CO
N
ND
A
B
HA
:
TO
Fleece Sweat Shirt
6
63155
17287
1
Product #
Color
Code
Color
Size 1
Size 2
317
6J
GREY HTHR
L
NA
00169610103000000042
L”
W”
* Carton Labels on ends of carton as shown in illustration above must be applied to
one narrow end of carton.
* Carton Weight cannot exceed 40 lbs.
* Straps are Not Allowed.
* Cartons cannot be wrapped in plastic or taped/joined together.
Master Carton Procedure for Hardgood/Domestic Goods purchased from vendor
stock in acceptable cartons.
On occasion Haband will purchase stock goods from vendor inventory which is already
packed in master cartons. This will primarily be in our Hardgoods and Domestic areas.
While many times we can accept the current packaging the carton may need to be “turned”
to accommodate our picking racks. In these instances the height may become the Length
when we stock it in our picking rack. Cartons must be evaluated based upon our minimum/
maximum sizes as listed above. In certain cases when the carton is “turned,” the master
carton must now be applied to the “Top” of the carton, which now becomes the narrow end.
This decision will be unique to each order and for help determining proper carton label
position, please send photos and carton dimensions to: Patricia.chilek@bluestem.com
– 32 –
HABAND CARTON LABEL FORMAT
1. Name and address of vendor
2. Address of Haband’s warehouse
3. P.O. # and carton sequence #, and units in carton
4. 12 digit UPC-A Barcode and Product information
5. Unique Code 128 Barcode. (Please see next page for further detail on Carton Label)
* Label dimension should not be smaller than 4” W x 5” L
4”
1
3
Your
Address
Here
PO #
Carton
Units
001696101
42 of 300
16
Descr:
4
To:
Haband Company
Eatonton, GA 31024
USA
From:
2
Fleece Sweat Shirt
6
63155
17287
5”
1
Product #
Color
Code
Color
Size 1
Size 2
317
6J
GREY HTHR
L
NA
5
00169610103000000042
* EXAMPLE ONLY - Detailed description of each part is on next page.
– 33 –
CODE-128 CARTON LABEL FOR HABAND COMPANY
Description of Zones:
1. Manufacturer’s name and point of shipping (who you are and where
the goods are coming from).
2. Haband’s ship to location where goods will be received
3. Purchase Order number of order to be shipped, carton sequence
(1 of 4, 2 of 4, etc.) and total quantity of each carton.
4. Brief product description and Haband’s style, color code, color description,
size and quantity. Also print a UPC Barcode representing Haband’s
related SKU information.
5. Code-128 Barcode (must be unique for each carton in shipment).
This Barcode represents 3 different areas of information:
* For question regarding the above requirements
and information, please contact:
Telephone: 1-201-651-1000
E-mail: habandcartonlabelquestions@bluestem.com
1
3
Your
Address
Here
PO #
Carton
Units
001696101
42 of 300
16
Descr:
4
To:
Haband Company
Eatonton, GA 31024
USA
From:
Fleece Sweat Shirt
6
63155
17287
1
Product #
Color
Code
Color
Size 1
Size 2
317
6J
GREY HTHR
L
NA
5
00169610103000000042
– 34 –
2
V. PACKING THE CARTON
A. Only one SKU from a single Purchase order may be placed in a carton.
Haband does not accept cartons with mixed skus.
*Using Haband’s web-site for the purpose of obtaining carton label is a REQUIREMENT!
B. You may use smaller cartons to accommodate smaller end run quantities. This will
eliminate mixed cartons allowing you to pack single skus. All carton contents must
be accurately listed on carton label.
C. DO NOT HANDWRITE ANYTHING ON THE OUTSIDE OF ANY CARTON.
EVERYTHING MUST BE PRINTED ON THE CARTON LABEL.
D. If you need to pack different quantity of units into cartons due to the cubic volume of
the product changing, please make sure your carton labels and barcodes reflect this
adjustment. For example: If you are manufacturing a Parka Coat for us, you may be able
to fit 12 units of size Medium jackets into one carton, but for a size 3XL you may only be
able to comfortably fit 10 units into the carton. Be sure that cartons are not over filled
or under-filled. The sides, top and bottom of the carton must remain flat when
sealed.
EXAMPLES:
To:
Haband Company
Eatonton, GA 31024
USA
From:
Your
Address
Here
PO #
Carton
Units
001696101
42 of 300
16
Descr:
Your
Address
Here
To:
Haband Company
Eatonton, GA 31024
USA
From:
Descr:
Fleece Sweat Shirt
6
63155
17287
Color
Code
Color
Size 1
Size 2
317
6J
GREY HTHR
L
NA
Units
16
Fleece Sweat Shirt
6
1
Product #
Carton
42 of 300
PO #
001696101
63155
17287
1
Product #
Color
Code
Color
Size 1
Size 2
317
6J
GREY HTHR
L
NA
00169610103000000042
00169610103000000042
RIGHT
WRONG
(Carton is overfilled)
D. DO NOT bundle or tie merchandise together with string, rubber bands, or like material.
DO NOT use any material to fill air space in a partially filled carton.
Put no cardboard, plastic or tissue-like paper around or between merchandise in cartons.
E. The maximum allowable weight per carton is 40 POUNDS.
F. Each carton is a separate container. Cartons must not be strapped, taped, tied, or
otherwise bound together.
G. DO NOT strap, band or staple cartons.
H. Master Polybags Are Not Permitted.
I. Inner cartons or polybags are NOT permitted.
J. Cartons cannot be wrapped in plastic.
– 35 –
VI. PALLETIZING CARTONS - DOMESTIC VENDORS
• Palletize cartons with carton Labels facing outward, all carton labels need to be visible.
• Cartons can not be stacked higher than 5’6” including pallet itself.
Do Not double stack pallets in truck.
• Pallets must be shrink wrapped.
• A copy of the carton manifest must be attached to the Lead Pallet.
• Failure to follow these guidelines may result in chargebacks.
VII. CARTON MANIFEST REQUIREMENTS
The Haband Website will automatically create the Carton Manifest that Haband requires
when you enter in your carton label information. Once you have completed your carton
label data you need to click the Icon “To Print/Send manifest to Haband.”
Each vendor must include a detailed carton manifest with each shipment,
i.e. Taped to the container door, that specifically identifies its contents.
This is especially important when multiple containers / truckloads are
shipped to Haband.
• For Full Containers, attach a carton manifest to a carton in the rear of the container
or taped to the container door..
• For Less Than Container Loads, attach a carton manifest to carton #1.
• For Domestic shipments, attach a carton manifest to carton #1.
• For Domestic orders/LTL Loads, please write the following on the Bill of Lading;
“This shipment must arrive intact on original Pallets. Do Not strip or breakdown.”
Again, you must first make sure that you are using the Haband website at:
www.Haband.com/cartonlabel to begin. Once you have entered in all of
your carton information you can proceed to print out your carton labels,
then click icon “To Print/Send manifest to Haband.”
If you need any assistance during this process, please contact:
Haband’s Quality Control Dept.
Tel: 201-651-1000
Note: Changes can be made after printing the labels. Simply go back to the website and re-enter,
the corrections, then re-print those labels. A new carton manifest must be generated and
sent to Haband with each re-print.
– 36 –
VIII TRAFFIC DEPARTMENT
PROCEDURES FOR RECEIVING DOMESTIC SHIPMENTS
AND LANDED DUTY PAID SHIPMENTS AT THE
EATONTON, GA WAREHOUSE
1. Domestic Shipments:
Vendors seeking to deliver goods to the Haband Eatonton, GA warehouse from their
U.S warehouse must call the Traffic Department for an authorization number. The
vendor must provide the purchase order number (s); total carton count, skid count,
and weight for each purchase order. Once this is done, the Traffic Department
will advise the authorization number. The vendor will then be instructed to call
C H Robinson Worldwide Inc. our logistics provider, for pick up and delivery
arrangements. The authorization number must appear on the carrier’s bill of lading.
2. Landed Duty Paid Shipments:
Vendors seeking to deliver goods to the Haband Eatonton, GA warehouse, which
are in an ocean container being imported directly into the U.S. and the vendor is
the importer of record with U.S. Customs, must call the Traffic Department for an
authorization number. The vendor must provide the purchase order number (s);
total carton count for each purchase order, shipping container number, seal number,
shipping container size, ship ETA, and port of arrival. (All container shipments
delivering to the warehouse must arrive at either Savannah or Charleston ports.) Once
this is done, the Traffic Department will advise the vendor the authorization number
and carrier name who will handle the pick-up of the container from the port. The
authorization number must appear on the carrier’s bill of lading.
IMPORTANT: NO SHIPMENT WILL BE RECEIVED AT HABAND’S
WAREHOUSE WITHOUT A PACKING LIST, AUTHORIZATION NUMBER AND
A CARRIER’S APPOINTMENT.
The Traffic Department numbers are
201-651-5594, 201-651-5595, 201-651-5596
– 37 –
OPEN ACCOUNT DOCUMENT REQUIREMENTS IMPORTS
1. Open Account Documents Consigned to Haband:
• 3 sets of documents (1 original and 2 complete sets) sent to Haband by way of an
Express Courier (such as Federal Express, DHL, etc.) to the following address:
Haband Company LLC 1 International Blvd, Suite 800, Mahwah, NJ 07495, ATTN: Traffic Dept.
• Fax a legible copy of the commercial invoice only to Haband,
Traffic Department. Fax: 201-405-7779. THIS MUST BE DONE
AT LEAST 48 HOURS PRIOR TO VESSEL LEAVING FOREIGN PORT.
Haband Traffic Department Fax#: 1-201-405-7779
2. DOCUMENTATION REQUIREMENTS FOR IMPORTED PRODUCTS
The following documents are to be sent to Haband’s Traffic Department, in triplicate,
for all merchandise shipped to them directly from overseas:
A. Commercial Invoices - Must be in English and U.S. dollars and
must include the following information:
1. Date of the Invoice
2. Port of Entry to which merchandise is destined
3. Manufacturer’s (or factory’s) name and address
4. Seller’s (or owner’s) name and address
5. Buyer’s (Haband LLC) name and address (Mahwah, NJ)
6. Ship-to (Haband LLC) name and address (Eatonton, GA)
7. Haband’s purchase order number and product code:
a. Note: For A/P payments, Vendor MUST prepare separate commercial
invoice for each purchase order number that is shipped on one bill of lading as
a pooled shipment.
8. A detailed description of the merchandise
9. Quantities being imported / carton count and piece count
10. Purchase price of each item and total invoiced value
11. Break out of costs on sets where each item can be classified separately; for example:
- Bedding........sheets, pillow cases
- Pen and Pencil
- Watches.........movement, battery, wristband
12. Any royalty payments
13. Country of origin
14. U.S. Customs Harmonized Tariff Schedule 10-digit number
15. Signed by a Company Representative
NOTE: Failure to provide completed commercial invoices will result
in a $250 penalty for non-compliance.
B. Also required.
1. Original Bills of Lading or Forwarder Cargo Receipt
2. Packing List, (See page 42)
3. Customs Seven Point Container Inspection Certification, (See page 49)
4. ISF (10+2) - Importer Secrity Filing (See page 48)
– 38 –
C. Additional document requirements for some vendor shipments, if applicable:
Interim Footwear Declaration
Water Resistant Test Certification - Apparel, if applicable
Flammability Test Certification - Apparel, if applicable
AG0A Visa Stamp (quota merchandise from Swaziland)
NOTE: Any other Documentation as required by export country and U.S. Customs.
3. For Air Shipments:
• Original documents must accompany the air shipment (including original textile
export license or original commercial visa invoice, original carton manifest, air
waybill, beneficiary certificates, & all inspection certificates & country declaration).
* Copies are to be send or emailed to the Traffic Dept.
• Failure to submit the original documents with the air shipment will result in a
charge back of $250.
• If there are any questions at all regarding the above information, please do not
hesitate to call the Traffic Dept. at 1-201-651-5594/5595/5596
4. B
ank to Bank Transaction (DP)
(Only if required by country of origin and approved by Haband)
• Documents consigned to PNC BANK, N.A.
• Original documents to be forwarded to:
PNC BANK, N.A.
TRADE SERVICE OPERATIONS
2 TOWER CENTER BLVD.
9TH FLOOR
MAIL STOP #J3-JTTC-09-B
EAST BRUNSWICK, NJ 08816-1199
S.W.I.F.T. ADDRESS: PNCCUS33ENJ
• 2 complete sets of non-negotiable shipping documents sent to Haband,
based on country of origin requirements as well as U.S. requirements.
Haband 1 International Blvd, Suite 800, Mahwah, NJ 07495
ATTN: Traffic Dept.
• Fax a legible copy of the commercial invoice only to Haband, Traffic Dept. at 201-405-7779
THIS MUST BE DONE AT LEAST 48 HOURS PRIOR TO VESSEL LEAVING FOREIGN
PORT.
5. Late Charge:
• A late charge will be assessed in the event that documents are presented to the Haband Traffic
Dept. more than 15 days from the transport document date. A charge back in the amount $250
will be imposed for late presentation of documents.
– 39 –
6. Re: C-TPAT Container Security Requirements
Haband is committed to the highest standards of quality and integrity in its products and
operations. In furtherance of this commitment, Haband has enrolled in the United States CustomsTrade Partnership Against Terrorism (C-TPAT) Program, and has taken steps necessary to
ensure the security of its shipments to the United States, as well as its internal procedures and
operations. In March 2005, the Bureau of Customs and Border Protection (CBP) announced new
security criteria for importers involved in C-TPAT. Notably, the new criteria include improvements
in current practices and procedures dealing with container security. Container integrity must be
maintained to protect against the introduction of unauthorized material and/or persons. As one of
our supply chain partners, we kindly ask and expect that you will live up to these new standards.
Container Inspections:
Under CTPAT guidelines/procedures USCBP is looking for a process to be in place
to verify the physical integrity of the container structure prior to stuffing.
• A seven-point inspection process is recommended for all containers; including the
reliability of the locking mechanism of the doors, inspection of front wall, left/right
side, floor, ceiling/roof, inside/outside doors, & outside/undercarriage. Since your
factory is responsible for loading the containers, please ensure that the appropriate
inspection process is in place and provide certification that a seven-point inspection
has been conducted prior to loading by signing a nd dating the packing list or other
manifest document stating this has been accomplished. See page 46.
• Only high security seals that meet ISO 17712:2010 standards must be affixed to
ocean containers destined to the United States. Also, Haband must be able to
verify that only high security seals are used upon receipt of container in the U.S.
•F
ailure to comply with Seven Point Inspection and high security seals and
provide certification will result in a warning from Haband and a subsequent
$250 penalty for non-compliance.
* See C-TPAT Security Questionaire, Appendix A
7. WOOD PACKAGING MATERIALS
Shipments to Haband that are ocean imported are not shipped on wood pallets. They are
loaded floor to ceiling in full containers. As such, and in accordance with WPM Regulation,
Customs no longer requires a statement accompanying all other documents that
“this shipment does not contain any solid wood packaging materials”.
Effective September 16, 2005, the governments of U.S., Canada, and Mexico implemented
the Wood Packaging Material (WPM) Regulation which requires pallets, crates, boxes &
dunnage used in international trade to be treated and marked accordingly. The WPM may be
heat treated or fumigated with methyl bromide. To certify treatment, WPM must be marked
with a specified International Plant Protection Convention (IPPC) logo. The rules and any
accompanying costs associated with the treatment and marking of wood packaging materials
is the responsibility of the shipper.
continued on next page
– 40 –
8. IMPORTER SECURITY FILING (10+2):
Effective 7/1/2015, the vendor is no longer required to fill out this form and provide same
to Haband Company LLC and to Haband’s broker, FedEx Trade Networks. Our freight
forwarders will now be responsible to insure that this form is properly executed as required by
U.S Customs.
9. CONTAINER INSPECTION SHEET
Vendor must provide a container inspection sheet for those containers loaded and sealed at
their factory. Example of this form on next page.
– 41 –
CONTAINER INSPECTION SHEET
Under CarriageChecked
Inspected prior to entering facility..............................................
Support beams are visible..........................................................
Inside/Outside DoorsChecked
Locks are secure and reliable.....................................................
No visible discrepancy in banding material.................................
Note any plates and/or repairs
Right/Left SideChecked
Note any unusual repairs to structural beams.............................
Note any repairs to walls.............................................................
If there are repairs to walls on inside of container, are
they also visible on the outside...................................................
Front WallChecked
Blocks and Vents are visible.......................................................
Use a tool to tap front wall; walls sound hollow..........................
Using a range finder or measuring tape, document
distance from front wall to end of container. Note
any discrepancies – 20’ container should be 20’ and
not 19 ? ft....................................................................................
Ceiling RoofChecked
If there are repairs to ceiling on inside of container, are
they also visible on the outside...................................................
Use a tool to tap ceiling; ceiling sounds hollow...........................
Using a range finder or measuring tape, document
distance from floor to ceiling. Note any discrepancies
from known measurement of container height............................
Floor Checked
Should be flat.............................................................................
Should not have to step up from dock.......................................
Look for false compartments......................................................
Locking Mechanism Checked
Should be secured to container...................................................
Should be in working order........................................................
Container #......................................................................................................
Signature/Company
& Date
Container Checked By:……………………………………………………………....
Signature/Company
& Date
Loaded By:………………………………………………………………………….…
Seal Type & Number………………………………………………………………....
Signature/Company
& Date
Affixed By:…………………..............................................................................
– 42 –
9. FOR DOMESTIC FREIGHT or FREIGHT PURCHASED on an LCL BASIS:
• For all Domestic Freight or LCL (Less than Container Load) orders, the shipment
must be palletized by SKU. All pallets must be shrink wrapped! THIS IS THE
VENDOR’S RESPONSIBILITY! Failure to conform to this requirement will subject
the Vendor to a $500 fine. If you have any questions about this requirement, please
contact: Haband Traffic Department: Tel # 1-201-651-5594/5595/5596
• In the event of increased costs of fuel prices, carriers may require vendors to advise
exact pick up details in advance, and adhere to these schedules. Carriers may bill
Haband when the vendor calls for a pick up appointment, but is not ready when the
carrier arrives, and must wait excessively or make a return trip, etc. Therefore, any
situation below will result in a $250 chargeback to vendor.
1. Excessive waiting time by the carrier (more than 2 hrs.).
2. Vendor needs to reschedule pick up after carrier has arrived at
vendors door because his load is not ready.
3. Neither carrier or Haband have been notified, prior to pick up, of a
quantity / skid count adjustment.
Haband Traffic Department
Telephone # 1-201-651-5594/5595/5596
10. DOMESTIC FREIGHT/LANDED DUTY PAID LCL SHIPMENTS
• PREPARATION OF FREIGHT BILLS OF LADING
The following statement MUST BE shown on the bill of lading prepared by the vendor when
requesting pick-up authorization for LCL landed duty paid shipments:
THIRD PARTY BILLING
PREPAID
HABAND LLC C/O CHR LTL
14800 CHARLSON RD.
SUITE 2100
EDEN PRAIRIE, MN 55347
11. Declaration For Textiles
Effective November 18, 2005 U.S. Customs and Border Protection (CBP) will replace the
need to have a Declaration For Textile with all the import documents. The new regulation
will require the importer to identify on it’s commercial invoice the actual manufacturer
(manufacturers identification code or MID).
The changes in the CBP regulations are as follows:
A. The Textile Declaration is eliminated.
B. The name and address of the actual manufacturer must be provided for
all affected commodities of textile and apparel.
Prior to this change, the importer/broker was permitted to report the name of
the seller on the Customs entry. CBP now requires the name of the actual manufacturer, or
– 43 –
in their terms, the name of “…the entity performing the
country of origin conferring operation.”
Required actions are as follows:
• Shippers should ensure that invoices or other documentation for all items of textile or
apparel include the names of all manufacturers of each item.
• CBP will delay the entry for non compliance until the correct information
is provided.
IX INCOMING INSPECTIONS
Haband Company’s distribution system is designed to accommodate only uniformly packaged
cartons and outside carton markings that are utilized for inventory listing and control. It is
imperative that the following specifications be strictly adhered to. Should Haband detect
any deviation from the Packaging / Shipping specifications as written in this manual, the
shipment could be considered totally and unconditionally unacceptable. The Vendor will either
incur all costs related to Haband’s refusal of the shipment, the return of the shipment back
to the vendor, or the labor and effort that was needed to get the shipment corrected so that
Haband can receive the shipment into our inventory. All labor costs for inventory issues
will be assessed at $50 per man-hour.
The $50 per man hour rate will be applicable if corrections need to be made for errors found
in any of the packaging / shipping requirements as described in further detail in this manual.
This inspection with associated fine amount is completely separate from the Barcode Label
Inspection (Please see page 54 for the Barcode Label Inspection).
RECEIVING INSPECTION
1. An inspection sample of 10% of cartons received in a shipment will be randomly selected to
verify that the product code, size, color and quantity of the merchandise contained in the
cartons are correctly described on the outside of the carton labels.
2. A Haband Receiving Audit Report will be kept for each shipment inspected, detailing
number of units / cartons inspected, and detail listing of any and all errors found.
3. An error is defined as one (1) carton that contains one or more units that do not match the
information listed on the outside of the carton label. Once this has occurred, the carton is
determined to be in “error”. It only takes one (1) unit of merchandise to place the entire
carton in “error” status. Examples of such errors are quantity variances, SKU variances,
and or any information missing from the carton labels such as product code, color code, size,
etc... (Please see page 33 for carton label format).
4. If the above inspection reveals a carton error rate of 2% or higher, Haband will inspect an
additional 10% of random cartons.
– 44 –
5. If after the second inspection described in point #4 should reveal a combined carton error
rate below 2% (1st and 2nd inspection combined), Haband will accept and receive the
delivery without any fines being assessed to the vendor.
6. If after the second inspection described in point #4 should reveal a combined carton
error rate of 2% or higher (1st and 2nd inspection combined), the entire shipment will be
flagged for
100% inspection. Once the shipment has been flagged for 100% inspection, Haband will
first immediately assess a $500 fine plus charge all labor needed to correct the problem
(s) at $50 per man hour.
** Please note that we will assess the $500 fine automatically regardless of
the size of the order.
The following is an example of a shipment that would fail the Haband Receiving
Inspection:
Example: Purchase Order 366213-01; 300 Cartons = 7,200 units (24 units per carton).
*Haband inspects the first 10% of the cartons (30 cartons) and finds that 4 cartons contain
mixed SKU’s. The first 10% inspection fails by 13%.
*The second 10% inspection shows 6 out of the additional 30 cartons also contain mixed
cartons. The combined inspection of 20% cartons shows that 9 cartons out of 60 cartons
in error for a 15% error. This shipment will now have to go through a 100% inspection,
which takes 6 man hours to complete. The Vendor will be assessed a fine as follows:
Automatic flat fine. . . . . . . . = $500.
$50 per hour x 6 hours.. . . . = $300.
________________________________
Total Charge. . . . . . . . . . . . $800.
Please, if any part of this inspection process is not clear to you, do not hesitate to ask us for
clarification. You may contact:
Haband Quality Assurance Department Telephone: 1-201-651-1000
– 45 –
X BARCODE LABEL INSPECTION
Haband Company is a “Barcode Operating” Company. We rely on quality barcodes with the
correct specifications as described In this section. Without having barcode labels
meet our requirements, Haband would not be able to ship our customers accurate orders.
That is why we have a thorough “Barcode Quality Assurance Procedure”.
Haband Company REQUIRES all Vendors / Manufacturer’s to order UPC Barcode labels for
Haband Orders from one the following Companies:
LABEL MASTERS
USA
LABEL MASTERS 224 West 35th St.
Suite 805
New York, NY 10001
Phone: 212-842-8401 Fax: 212-820-9720
E-mail: uso2@labelmasters.com Website: www.labelmasters.com
HONG KONG
LABEL MASTERS
Unit 902, Fabrico Industrial Building
78 Kwai Cheong Road,
Kwai Chung, N.T., Hong Kong
Phone: 852-2743-2218
Fax: 852-2310-8869
E-mail: haband@labelmasters.com
SZ_operation1@labelmasters.com
LABELS INTERGLOBAL (Formerly ITC Labels)
109 W. 38th Street, #701
New York, NY 10018
Contact: E
ric Ext: 114,
Rosena Ext: 110
Phone: 212-398-0006
Fax: 212-768-8488
E-mails:
haband@labelsig.com
ericpit@labelsig.com
rosena@labelsig.com
NATCO
NEW YORK
Barry Steinbach - Global Account Director
1001 Avenue of the Americas Suite 409
New York, NY 10018
INDIA
Phone: 212-813-2946
E-mail: barry.steinbach@natcoglobal.com
BANGLADESH
Jitha Jayan - Customer Service Manager
E-mail: jitha.jayan@natcoglobal.com
Tel: +91 9108007476
Vignesh Ravi - Customer Service
E-mail: vignesh.ravi@natcoglobal.com
Tel: +91 80 40903945
Mobile: +91 9108007484
#69,Kaverappa Ind. Area, NS Palay
BTM Layout 2 Stage, Bannergatta Road
Bangalore, Karnataka 560076
Mohibur Rahman Customer Service Manager
E-mail: Mohibur.rahman@natcoglobal.com
Tel: +880 1730 738152
Mominul Haque - Customer Service
E-mail: Mominul.haque@natcoglobal.com
Tel: +880 1730 738168
Sector-1, Road-6, Plot-1O
Uttara-1230, Dhaka,Bangladesh
*Additional Label Provider on next page.
– 46 –
NATCO (cont.)
SHANGHAI
TAIWAN
Yvonne Peng - Customer Service Manager
E-mail: yvonne.peng@natcoglobal.com
Tel: +886 2 8260-2899
2F, No.130, Sec 3, Jincheng Rd.,Tucheng Dist.,
New Taipei City 236, Taiwan (R.0.C)
PAKISTAN
Alishba Khan - Customer Service Manager
E-mail: alishba.khan@natcoglobal.com
Tel: 92-334-3956-287
Plot #5/2, Sector 15
Korangi Industrial Area Karachi
Lily Zhang - Customer Service Manager
lily.zhang@natcolabel.com.cn
Tel: +86 21 5239 6550/6511/6577 ext: 840
Amiley Ke - Customer Service
E-mail: amiley.ke@natcolabel.com.cn
Building 19-20, #118 Huiya Rd, Nanxiang Town,
Jiading District, Shanghai, 201802, China
LOS ANGELES
Melina Bovo - Customer Service
E-mail: melina.bovo@natcoglobal.com
Tel: 818-409-0019 ext.235
346 W. Cerritos Ave, Glendale, CA 91204
LABEL MASTERS, LABELS INTERGLOBAL, and Natco are approved label
manufactures. LABELMASTERS will be manufacturing labels in Taiwan, New York, and
China. LABELS INTERGLOBAL will be manufacturing in NY & Thailand. Natco will be
manufacturing in China, India, Bengladesh, Pakistan, Taiwan, and USA
ORDERING UPC barcodes from any other supplier is against Haband Procedure and will
result in an automatic fine of $500 regardless of the quality of the labels.
When you order labels from Our approved suppliers, you are held harmless if the quality of the barcode fails. You will also be held harmless if the data on the barcode is incorrect.
However, you still have two main responsibilities at the factory; they are items 2a. And 2c
(on next page). These are the two areas where human error can become expensive. You are
responsible for placing the proper barcodes onto the corresponding merchandise. Please
read the next section to understand how Haband conducts our Barcode Inspection.
Sock Barcodes
• In addition to the UPC number, color code and size, sock barcodes require additional
information printed on the barcode sticker. The fiber content, care instructions, RN#,
country of origin and vendor number need to also be included.
• Placement for sock barcodes only is on the FRONT of the polybag below the Logo.
• Sock barcodes are available from and must be purchased from our approved suppliers,
Label Masters or Labels Interglobal.
The following describes Haband’s UPC 12 digit numeric Barcode Quality Assurance Procedure
with correction penalties if necessary. As long as you purchase your labels from our approved
suppliers, you will only need to be concerned with 2a and 2c in the inspection.
***If Haband needs to make any barcode label corrections at all under the
following situations, we will charge the Vendor $250, plus $100 per man
– 47 –
hour to correct (No fines will be issued if Barcodes fail because
of reasons 2b or 2d).
BARCODE QUALITY ASSURANCE PROCEDURE
1. Haband Company will pull 10% of the cartons from a shipment. We will selectively attempt
to get a good variation of sizes and colors.
2. Out of each carton, we will typically pull 3 units from each carton to check for
the following:
a. PLACEMENT – Proper placement of barcode label on the merchandise
(see illustrations on pages 56 to 59).
b. GRADE – Haband Company requires all barcodes to scan a “B” grade or better. Ordering
labels from LABEL MASTERS or LABELS INTERGLOBAL Labels will assure you that
this quality is met.
c. APPLICATION ACCURACY – Our assurance that the Proper UPC Barcode Label
is applied to the matching product.
d. M
ATCH – That the 12-digit UPC number that the barcode is constructed from
corresponds to the printed SKU information on the same label! Again, the labels from
our approved suppliers are assured that this information is correct.
3. If the inspection of 10% results in a 2% Error Rate or less, Haband will approve the
barcode inspection (an error is defined as any unit that is inspected but fails). For example:
If Haband receives 400 cartons, we will pull 40 cartons for the first 10% inspection.
Haband will then check three (3) units out of each carton, therefore checking 40 x 3 = 120
units. If we find four (4) units that are in error, this will equal a 3.3% error rate.
4. If the first 10% inspection should reveal an error rate that is higher than 2%,
we will continue with an additional 10% inspection.
5. If after the combined inspections (20%) there is an error rate that is higher than 2%,
Haband will flag the shipment to be corrected at the Vendor’s expense.
BARCODE CORRECTION PENALTIES
Haband Company will make the corrections, charging the vendor back the initial flat
fine of $250, plus $100 per man-hour. If the shipment takes 7 man-hours to correct, the
total charge back would be $250 + $700 = $950.00.
The BARCODE LABELS are extraordinarily important to us, that is why we assess the fines as
described above. Ordering Barcode Labels from LABEL MASTERS or LABELS INTERGLOBAL
will hold you harmless on some of the inspection criteria. We would much rather receive shipments and pass them through without assessing any fines. Work with your factories and make
sure they understand our requirements. It is our recommendation that you incorporate your
own BARCODE INSPECTION, similar to ours, BEFORE YOU SHIP YOUR MERCHANDISE TO
US.
– 48 –
APPAREL
BARCODE LABEL PLACEMENT
Placement of Adhesive Poly-bag Barcode Label on Poly-bag should be on the back of the
bag centered vertically on the bag and located 5” down from the top, not covering the mandatory safety warning. (Make sure when Poly-Bag Flap is sealed that it does not cover over
the Barcode Label).
Package Dimensions must never exceed 21” L x 20” W x 10” H when packed with
merchandise. Please contact Haband Quality Assurance Department if this becomes an
issue.
The following are some photo samples of standard apparel products (sweaters, tops, slacks,
jackets) with the proper barcode placement.
*Standard front of Shirt with
Haband Poly-Bag
*Same Shirt with Barcode Label applied
to the back of the Poly-Bag as required
*Notice the Barcode Labels Do Not cover “Warning” information
– 49 –
FOOTWEAR
(Relevant for shoes in individual boxes)
UPC Barcode Labels must be applied to the Bottom of Shoe Boxes. All Boxes must be
secured with a proper strength rubber band to keep lid adhered to the Box.
* If Shoe Box has other “Retail” information that is not Haband’s information, then please
ensure that this information is clearly blocked out with a Blank White Label. Contact
Haband Quality Assurance for details.
(This SKU information
can be either a label or
printed on carton.)
PROD.
CODE
COLOR
CODE
SIZE/
WIDTH
E29
01
6W
PROD.
CODE
COLOR
CODE
SIZE/
WIDTH
E29
01
6W
LID
PROD.
CODE
COLOR
CODE
E29
Barcode Label must be in
the center bottom of box.
CODE #
E29
01
SIZE/
WIDTH
6W
COLOR CODE
01
A
SIZE
1
2
6
W
63155 61691
61691 77
6 6 63155
BOTTOM *See Photo samples on next page for Poly-Bag and carton label placement for Footwear.
– 50 –
FOOTWEAR
– 51 –
HARD GOODS / SOFT GOODS / DOMESTICS
Since this area of products has so much diversity, the samples you see below may not be
indicative of what you are manufacturing for Haband. If this is the case, it is imperative we
receive samples of your products so that we may approve the barcode placement
for your product.
* Retail Barcode must not be on same side as Haband UPC Barcode Label. Retail barcodes
must be covered with a white sticker if on the same side as the Haband barcode.
**Please consult with the Haband Quality Assurance department if you are unclear about the
barcode label placement for your product (s). Thank you.
*Label is applied to the Top of the most
stable flat position (same below)
*Notice Barcode is placed on the back
if the Product has decorative artwork
*For Blister Pack Products, Barcode
Label is placed on the Top of the most
“Stable Position” the Product must not roll
– 52 –
BARCODE LABEL SPECIFICATIONS
ADHESIVE
POLY BAG LABEL
Helvetica Neue Bold
15 pt type
Black
Helvetica Neue Bold
12 pt type
Black
COLOR CODE
CODE #
02
A
A38
6
63155 61691
SIZE
1
2
38
P
Straight lines
1, 2, 3 & 4 points thick
Black
7
1/8 in (.125) distance
between each
1-3/8" Length
5/8" Height
6
63155 61691
7
Sample dimensions of barcode
NOTE: Overall dimensions of label
is shown in actual size.
– 53 –
Helvetica Neue Bold
10 pt type
Black
FINE RATES
Please recognize that Haband Company has compiled the following fine rates according to
many factors. The reality is Haband would rather not fine any of our vendors and would
prefer all shipments to arrive to our warehouse in accurate and proper fashion. However,
this does not always happen. When shipments arrive without proper carton labels, barcodes
applied in the wrong position on the merchandise, poor quality, merchandise errors, etc…,
we lose our ability to efficiently receive the merchandise into the warehouse.
Haband’s listed fines below are stringent, and we sincerely hope they catch your attention.
The fines are not structured for us to be a “profit center” from fining you, but rather to
make you want to ship merchandise accurately to Haband.
*If any part of our requirements is unclear to you, or if you feel any part of this manual
is not applicable for your product, then please do not hesitate to contact the HABAND QUALITY
ASSURANCE DEPARTMENT. We will listen to you and try to assist you in anyway we can.
FINES:
BLUE TAG Fit Sample – Late submittal .......................................................................... $250.
YELLOW TAG Pre-Production Samples – Late / incomplete submittal............................. $500.
FLAMMABILITY TEST RESULTS – Failure to submit...................................................... $500.
PROCEEDING TO PRODUCTION without PP Sample Approval...................................... $500.
SHIPPING WITHOUT PRE PRODUCTION SAMPLE APPROVAL..................................... $500.
WOVEN LABELS – Failure to use approved suppliers..................................................... $500.
(unless you have written approval from Haband QA Department)
CARE LABELS – Failure to supply correct / proper care labels....................................... $500.
UPC BARCODE LABELS – Failure to use approved suppliers......................................... $500.
(Unless you have written approval from Haband QA Department)
MEASUREMENTS OUT OF TOLERANCE........................................................... 20% Of Retail.
POLY-BAGS – Failure to use Haband QA approved Poly-bags......................................... $500.
UPC BARCODE PLACEMENT – Incorrect placement on Poly-bags / packaging
.................................................................................................... $250 + $100 per man-hour.
TEST REPORTS OR GENERAL CERTIFICATE OF COMPLIANCE - Late Submittal......... $450.
PACKING – Failure to submit merchandise with proper packing requirements
..................................................................................................... $500. + $50 per man-hour.
($500 for each error / failure through the entire packing process)
– 54 –
CARTON LABELS – Incorrect or missing information on Labels/Labels applied incorrectly
.................................................................................................$500 + $50 per man-hour.
NO CARTON MANIFEST Transmitted via the Website...............................................$250.
(unless you have written approval from Haband QA Department)
CARTONS – Failure to use packing cartons that meet our requirements
................................................................................................$500 + $50 per man-hour.
(cartons that are significantly crushed, torn or stapled closed are just examples)
Failure to Pallatize cartons with Carton Labels facing out.........................................$250.
STRAPS ON CARTONS – $500 + $50 per man-hour to remove
RECEIVING INSPECTION FAILURE – Failed Receiving Inspection at Haband Warehouses
...............................................................................................$500. + $50 per man-hour.
(*this does not include Carton Labels, please see above for Carton Label fine)
BARCODE INSPECTION FAILURE – Failed Barcode Inspection at
Haband Warehouse................................................................$250 + $100 per man-hour.
PRESENTING DOCUMENTS TO HABAND’S TRAFFIC DEPT – Failure to submit
2 complete sets of non-negotiable shipping documents within 15 days of the
transport documentation date...................................................................................$250.
CUSTOM SEVEN POINT CONTAINER INSPECTION CERTIFICATION –
Failure to provide certification..................................................................................$250.
CUSTOMS COMMERCIAL INVOICE – COMPLETE INFORMATION
Failure to provide complete information as required by Customs on
the COMMERCIAL invoice........................................................................................$250.
Excessive waiting time by the carrier (more than 2 hrs)...........................................$250.
Vendor needs to reschedule pick up after carrier has arrived at vendors door
because his load in not ready.....................................................................................$250
Neither carrier or Haband have been notified, prior to pick up, of a
quantity / skid count adjustment.................................................................................$250
LASTING TACKS – Used in production without written approval......... $1000 first offense
$5000 second offense
DISTRIBUTION CENTER HANDLING CHARGE.....................................$50 per man hour
INCORRECT MERCHANDISE! If actual production received at Haband Warehouse
does not match approved Pre-Production samples that you had submitted
(unless you have written approval from Haband QA Department), a chargeback
– 55 –
Haband Invoice Requirements
To insure timely payments Haband requires one (1) invoice for each purchase order
number shipped.
• Multiple shipments against one (1) purchase order —
Each shipment requires a unique invoice number.
• Multiple purchase orders shipped at the same time —
Each purchase order shipped requires a unique invoice number.
All invoices must be billed and mailed to the following address:
Haband, c/o Bluestem Brands
35 Village Road, Middleton, MA 01949
Attn: Accounts Payable Department
or if you prefer, you may e-mail your invoices to:
HabandAPInvoices@Bluestem.com
Wire Transfer Instructions
In those cases where Haband has agreed to make a wire transfer payment, the following information must be included on the commercial invoice:
Bank Name
Bank Address
Swift-Required for bank outside USA
ABA/Routing Number (if USA Bank)
IBAN Number
Beneficiary Name
Beneficiary Address
Beneficiary Account Number
Late Delivery Clause
A 3% penalty will apply to the total invoice amount for merchandise received
1 to 15 days late, as measured from the ETA WHSE date on the Haband purchase order.
16 to 27 days late, as measured from the ETA WHSE date on the Haband purchase order.
28 days late or more, as measured from the ETA WHSE date on the Haband purchase order.
The late delivery clause contained in the import letter of credit supercedes this late
delivery clause.
– 56 –
Certificate of Insurance
Requirement
Haband requires a certificate of insurance from all companies that provide products or
services. A minimum of $1,000,000 of general liability coverage including product liability
must be maintained at all times. “Haband Company and its subsidiaries” must be named as
additional insured on the certificate of insurance.
A completed certificate of insurance must be provided, before the first payment is made.
Haband requires an updated certificate of insurance on an annual basis.
Please mail the original certificate of insurance to:
Haband
Attention: Quality Assurance Department
1 International Blvd., Suite 800
Mahwah, New Jersey USA 07495
Social Responsibility Agreement
Haband requires a signed copy of the Social Responsibility Agreement be returned to
Haband for each Agent or Vendor manufacturing Haband merchandise. This document
specifies various terms and conditions of doing business with Haband. Forward the signed
document to: habandqualityassurance@bluestem.com
PETA Statement
Haband Company supports the PETA organization and the more than 2 million members
worldwide. We intend to explore possible alternatives to provide cruelty-free fashion choices
to our customers and friends as our commitment to the great cause of animal rights
– 57 –
APPENDIX A
Haband
Haband
1110
International
Bauer DriveBlvd,
Suite
800NJ 07436
Oakland,
Mahwah,
NJ 07495
Tel: 201-651-1000
Dear Valued Vendor:
Subject: CTPAT
Haband views supply chain with the utmost importance and we recognize that sourcing and
production of product we purchase from overseas may be vulnerable to acts of terrorism.
Late in ’03 Haband became a member of the CTPAT (Custom Trade Partnership Against
Terrorism), a voluntary program.
CTPAT is a creation of the Homeland Security Act and became into law in November ’02.
The Homeland Security Act is responsible for the safety and security of the United States of
America through a combined effort from the US Custom Service, Department of
Transportation, General Service Administration, Federal Law Enforcement Agencies,
Immigration and Naturalization Services and FDA.
CTPAT looks at procedural security, physical security, access controls, personnel security,
education and training awareness, manifest procedures, conveyance security and other
related security categories.
The questionnaire that we have included with this letter (it is not an audit) will allow us to
assess your security procedures at your factories and or distribution centers. In turn we can
suggest/formulate the best practices needed (if necessary) to improve or develop a
comprehensive security plan utilizing risk management techniques. It will also make our
relationship stronger since we know that everyone’s best interest is at stake.
Thank you for your co-operation.
A-1
Date:
C-TPAT Security Evaluation for Foreign Manufacturing Facilities
Factory Name
Factory Address
Type of Facility
Factory Representative
Do you have a plant security manual? If so, please provide a copy.
Yes No
Do you have a Director of Security or designated security officer? If so, please identify.
Yes No
Do you maintain copies of third party audits/inspections of plant facility?
Yes No
Physical Security:
1.
Does the facility have an intrusive detection or alarm system?
Yes No
2.
Are alarms maintained and regularly tested to verify that they are operating?
Yes No
3.
Is the alarm/phone system connected to an alarm company or local law
enforcement?
Yes No
4.
Do adequate locking devices protect external and internal doors, windows, gates
and fences?
Yes No
5.
Do fencing or gates secure the perimeter of the facility?
Yes No
a) If so, how high are they?
b) Type of barrier?
6.
Are perimeter fences/barriers regularly maintained?
Yes No
7.
Is the facility constructed of materials that resist unlawful entry?
Yes No
8. Is the outside structure of the facility regularly inspected for integrity and damage?
Yes No
9. Do you utilize any type of electronic surveillance (closed circuit television) to monitor
the facility (inside or outside)?
Yes No
a) If yes, do security personnel monitor such surveillance?
Yes No
b) Is such surveillance recorded and stored?
Yes No
10.
Is adequate lighting provided inside and outside the facility, including parking areas,
loading docks, and storage areas?
Yes No
11.
Are high-value or dangerous goods segregated within the warehouse by a safe or
fenced-in area?
Yes N
12.
Is the parking area for private vehicles separate from the shipping, loading, and
cargo areas?
Yes No
Do you have written procedures on items 1 to 12?
Yes No
- A-2 -
2
If yes, how are these written procedures maintained?
_____________________________________________________________________________________
_____________________________________________________________________________________
Overall Comments on Physical Security.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Access Controls:
13.
14.
15.
Is facility access restricted?
Yes No
Do you control or restrict access to shipping and loading docks and cargo areas?
Yes No
Do drivers require appointments, temporary identification or sign in?
Yes No
Explain
16.
Are drivers required to maintain a gate pass or photo id?
Yes No
17.
Are visitor records or logs kept?
Yes No
18.
Are visitors subject to security controls (i.e. x-ray of belongings or commercial
cargo)?
Yes No
19.
Is there a visitor pass system in place?
Yes No
20.
Do visitors sign in?
Yes No
21.
Are visitors escorted in the facility during their visit?
Yes No
22.
Are unauthorized/unidentified persons challenged?
Yes No
Yes No
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Overall Comments on Access Controls.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Procedural Security:
23.
Do you have a designated person responsible to supervise the introduction/removal
of cargo?
Yes No
24.
Are containers inspected at the time of arrival/delivery?
Yes No
- A-3 3
25.
Are containers inspected before loading to detect unauthorized goods, false
compartments, etc.?
Yes No
26.
Does the inspection of containers include:
a) Front wall?
Yes No
b) Left side?
Yes No
c) Right side?
Yes No
d) Floor?
Yes No
e) Ceiling/roof?
Yes No
f) Inside/outside doors?
Yes No
g) Outside/undercarriage?
Yes No
27.
Are other conveyances, such as boxes and packaging, inspected before loading?
Yes No
28.
What type of containers seals are affixed to loaded containers bound for the U.S.?
a) plastic seals?
Yes No
b) metal seals?
Yes No
c) high security seals?
Yes No
29.
Are container seal numbers recorded on shipping documents?
Yes No
30.
Are security seals logged or recorded?
Yes No
31.
Are there procedures to address compromised containers or seals?
Yes No
Explain
32.
that
Do you ensure documents, incoming and outgoing, properly describe the goods and
goods are properly marked, weighed and counted?
Yes No
a.) Are there procedures in place to determine if cargo is properly marked?
Yes No
b.) Are there procedures in place to determine appropriate count?
Yes No
c.) Are there procedures in place for inaccurate documentation or
discrepancies?
Yes No
Explain
33.
Do you maintain an inventory of cargo produced, assembled and packed?
Yes No
Explain
34.
Do you have a procedure to ascertain and report overages or shortages?
Yes No
Explain
35.
Are there security measures in place to prevent tampering of goods during
production?
Yes No
Explain
36.
Are there security measures in place to prevent the introduction of foreign
material(s)
into the assembly area?
Yes No
Explain
A-4
37.
Are there security measures in place to prevent the introduction of foreign
material(s)
into the packing area?
Yes No
Explain
38.
Is hazardous cargo maintained separately from other cargo?
Yes No
39.
Is there proper storage of empty and full containers to prevent unauthorized
access?
Yes No
a) Are the containers parked door to door?
Yes No
b) Are they locked?
Yes No
c) Are they kept within a fenced area?
Yes No
d) Do you put seals on them?
Yes No
40.
Do you keep track of incoming and outgoing containers?
Yes No
a) If so, what type of tracking system?
41.
Do you keep track of the movement of shipments within the facility and prior to
arrival?
Yes No
a) If so, what type of tracking system?
42.
Are there procedures in place to notify proper law enforcement authorities if any
illegal
activity or suspected illegal activity is discovered?
Yes No
Yes No
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Overall Comments on Procedural Security.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Information Technology Security:
43.
44.
45.
46.
46.
47.
48.
Is access to the company computer system restricted?
Yes No
Are passwords used to provide access to individually assigned accounts?
Yes No
45.
Are employees required to periodically change passwords?
Yes No
Do employees receive training on IT security policies, procedures, and standards?
Yes No
Is the information technology system set up to identify improper access,
tampering, or altering of business data?
Yes No
Do you ensure access to computer system is granted or taken away as necessary
A-5
5
when employees change jobs?
Yes No
Overall Comments on Information Technology Security.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Personnel Security:
49.
50.
51.
52.
53.
54.
55.
56.
57.
Do you have security guards on duty?
Yes No
a) During what hours?
b) Are security guards armed?
Yes No
c) Are security guards uniformed?
Yes No
d) Do security guards patrol inside and outside of the facility?
Yes No
e) Do you maintain security personnel performance standards?
Yes No
f) Do you confirm that security personnel are adhering to such standards?
Yes No
Do you conduct any employment screening for new employees?
Yes No
Are any background checks conducted on all employees?
Yes No
Are criminal background checks conducted?
Yes No
Do you perform any periodic background checks for all or specific employees?
Yes No
Identify what positions you conduct such checks, if on a limited basis.
Do you conduct any credit checks?
Yes No
Do you require any drug screening or testing?
Yes No
Are employment applications utilized?
Yes No
If so, do you verify the information, such as employment history, in the application?
Yes No
Explain
58.
Do you contact references?
Yes No
59.
Do you interview potential employees?
Yes No
60.
Are fingerprints and photographs taken as part of the application process?
Yes No
61.
Do you have standard operating procedures or a security manual for use or
guidance
for employees and managers?
Yes No
62.
Are photo ID’s utilized to identify employees within the facility?
Yes No
63.
Do you have procedures in place for removing access to computer systems and
facility
for personnel no longer employed?
Yes No
6
A-6
Yes No
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Education and Training Awareness:
64.
Is there a security awareness program in place for employees?
Yes No
a) Is employee attendance documented?
Yes No
65.
Are employees security-conscious?
Yes No
66.
Are internal audits conducted of security procedures?
Yes No
a) If so, are these audits documented?
Yes No
67.
Is there an incentive program for active employee participation in security?
Yes No
68.
Are employees trained in security awareness and what to look for as potential
security
problems?
Yes No
69.
Have you made your employees aware of the Customs-Trade Partnership
Against Terrorism (“C-TPAT”)?
Yes No
Yes No
______________________________________________________________________________________
Do
you have written procedures on items 49 to 63?
______________________________________________________________________________________
Yes No
______________________________________________________________________________________
Overall Comments on Personnel Security and Education/Training Awareness:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Education
and Training Awareness:
______________________________________________________________________________________
______________________________________________________________________________________
64.
Is there a security awareness program in place for employees?
______________________________________________________________________________________
Yes No
______________________________________________________________________________________
a) Is employee attendance documented?
Yes No
Transportation/Land
Carriers:
65.
Are employees
security-conscious?
Yes No
70.
Does
you land
carrier
operate
or is it affiliated with/controlled by
66.
Are
internal
audits
conducted
of independently
security procedures?
another company?
Yes No
Explain a) If so, are these audits documented?
Yes No
67.
Is there an incentive program for active employee participation in security?
71.
Do
youNo
maintain written standards, particularly pertaining to security, for land
Yes
carriersAre
withemployees trained in security awareness and what to look for as potential
68.
security whom you contract/utilize for services?
Yes No
problems?
72.
Do
you maintain
written agreements with these carriers/service providers?
Yes
No
Yesyou
No
69.
Have
made your employees aware of the Customs-Trade Partnership
73.
Do you maintain
contact
list
Against
Terrorisma (“
C-TPAT”
)? for such carriers/service providers?
74.
Yes No
No 74. Do you maintain internal controls/procedures for selecting these
Yes
service providers?
75.
Yeswritten
No procedures on items 64 to 69?
Do you have
75.
What checks
Yes or
No verifications does your land carrier employ when picking up
containers?
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
7
Overall Comments on Personnel Security and Education/Training
Awareness:
A-7
______________________________________________________________________________________
______________________________________________________________________________________
76.
77.
77.
_______________________________________________________________________________
_______________________________________________________________________________
To your knowledge, does you land carrier have written procedures for
the delivery of freight?
Yes No
Does your land carrier combine merchandise from other factories, shippers or
purchasers?
Yes No
If so, how is that merchandise separated from your factory’s shipments?
Explain
Do your carriers/service providers have a tracking system for monitoring
container/conveyance from factory to port of lading
Yes No
a. Do they maintain electronic communication?
Yes No
b. Do they maintain satellite tracking?
Yes No
c. Do they have checkpoints for reporting purposes?
Yes No
d. Do they monitor transport in other ways?
Yes No
Explain
79.
Are the trucks/conveyances in good condition and capable of preventing
unauthorized access?
Yes No
80.
Is your land carrier aware of the U.S. Customs Trade Partnership Against Terrorism
(C-TPAT)?
Yes No
81.
Is your land carrier affiliated with a forwarder or air/ocean carrier eligible for CTPAT?
Yes No
If so, is that service provider a C-TPAT member?
Yes No
Explain
Yes No
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Overall Comments on Transportation Controls.
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
A-8
8
APPENDIX B
Product Testing Program:
Softlines
B-1
Page |2
Table of Contents for Softlines
Table of Contents for Softlines ............................................................................................................ 2
1.
Welcome to Bluestem Brand’s (“Bluestem”) Product Testing Program: Softlines ................. 3
2.
Definition of a Softline Product ............................................................................................... 3
3.
Types of Suppliers .................................................................................................................... 3
4.
Nominated Test Laboratory ..................................................................................................... 4
5.
Types of Tests........................................................................................................................... 4
6.
Product Testing Program by Supplier Type ............................................................................. 5
7.
Test Report Ratings .................................................................................................................. 6
8.
Resolution Process for Failed Tests ......................................................................................... 7
Appendix #1 - Point of Contact List ..................................................................................................... 8
Appendix #2 – Supplier Type chart ...................................................................................................... 9
Appendix #3 - Soft Lines Testing Process chart ................................................................................. 10
Appendix #4 - Resolution Process for Failed Tests ............................................................................ 11
Appendix #5 - Levels of a Test Failure ............................................................................................... 12
PRODUCT TESTING PROGRAM: SOFTLINES
REVISED 8-4-16
- B-2 -
Page |3
1.
Welcome to Bluestem Brand’s (“Bluestem”) Product Testing Program: Softlines



2.
Definition of a Softline Product




3.
Bluestem has created a Product Testing Program for all Bluestem Suppliers.
Each Bluestem brand has a Point of Contact (POC) for the Product Testing Program.
Point of Contact list is available in Appendix 1
Apparel worn on the human body.
Shoes and accessories (including belts, necklaces, bracelets, earrings, handbags, etc.)
Does not include apparel for pets (see Hardlines manual)
Does not include home softlines products (including comforters, sheets, blankets, etc.).
Types of Suppliers


Bluestem procures product through a variety of supplier channels. Below is a comprehensive
list of how Bluestem defines “Supplier Type”. This is an important designation as it dictates the
type of testing processes required.
o National Brand: Nationally recognized by consumers. Examples: Alfred Dunner, Sag
Harbor, and Briggs. (® or ™).
o Drop Ship Product Vendors: Product shipped directly from a vendor’s warehouse.
Bluestem Inc. does not take possession of this product.
o Private Label: Product carries one of our Bluestem Brand Logos such as Appleseed’s,
Blair, and Haband. Bluestem develops or sources the product. This could be a
domestically sourced product or an imported product. Bluestem may or may not be the
importer of record.
o Exclusive Product: Product may or may not carry one of our Bluestem Brand Logos. This
is a domestically sourced or imported product where we are NOT the importer of
record, however, the product is exclusive to our brand (nobody else offers it currently based on agreements between Bluestem Buyers and Suppliers.) Exclusive product could
be a color that only Bluestem offers or a product that only Bluestem currently offers.
The product is exclusive to our brands.
o Third Party: Product does not carry one of our Bluestem Brand Logos. This is
domestically sourced or imported product where we are NOT the importer of record.
Supplier type will be determined by Bluestem and Bluestem will notify Suppliers accordingly.
Supplier Type chart is available in Appendix 2
REVISED 8-4-16
- B-3 -
Page |4
4.
Nominated Test Laboratory


5.
To ensure continuity and consistency in our Product Testing Program, we have nominated
Consumer Testing Laboratories (CTL), for all softline products.
o Package prices have been negotiated.
o Laboratories are in U.S., Bangladesh, and Hong Kong
o CTL is required to ensure there is a passing test report for every style in
their Corporate View (CV) system - a portal for communication between the
Laboratory, the Supplier and Bluestem.
o CV System highlights:

Houses Bluestem Brands test protocols.

Test Request forms (TRF’s) are readily available.

Houses all completed test reports and General Certificates
of Conformity (GCC).

Provides a GCC when testing is complete if requested by
the Supplier.

Direct communication to CTL experts and Bluestem POC’s.
How to work with CTL through CV:
o Sign up with CTL by logging on to www.consumertesting.com
o Register to get your ID and Password.
o Complete the tutorial to learn how to use CV.
o Once the Supplier logs into CV to obtain a Test Request Form (TRF), fills out the form
and sends with the product to be tested to CTL for testing, the Supplier will be notified
by CTL via CV that the product has been received and testing has commenced.
o When a test is completed, the Supplier will be notified by CTL, through CV, within 1
working day.
o Within 24 hours of CTL notification, the Bluestem POC will follow up with a
communication to the Supplier to define any next steps (if applicable).
Types of Tests
Note: Bluestem protocols follow ASTM test methods
 All softline products shipping to Bluestem must demonstrate compliance to State and Federal
regulations and standards, including but not limited to, California Proposition 65. Regulatory
testing is required for all softline products. There is zero tolerance for non-compliance.
o Regulatory: Fiber Content, Flammability, Prop 65, Rain Test (Customs classification) that
are state and federally regulated…zero deviation is tolerated. Regulatory testing is
mandatory.
REVISED 8-4-16
B-4
Page |5
o Performance: Bluestem requires compliance to industry standard performance as
defined in our protocols/test standard documents stored on CVS. Examples include
color fastness, shrinkage, etc. Testing is Brand and category specific.
o Quality: Visual inspection of workmanship, measurement conformance, etc. must be
rated as satisfactory to achieve a pass rating on the test report. Testing is Brand and
category specific.
o Claims Verification: Any product claims advertised in the sales materials or on a tag on
the product must be substantiated through testing (ie: waterproofing or wrinkle
resistant). Claim verification testing is mandatory.
6.
Product Testing Program by Supplier Type

National Brand/Drop Ship:
o Self- governed by the Supplier with limited oversight by Bluestem.
o Testing provided by a 3rd party accredited lab of Supplier’s choice.
o Each Supplier should have on file with Bluestem a written and approved testing process
that is considered reasonable and customary according to the Consumer Product Safety
Commission’s (CPSC) Consumer Product Safety Improvement Act (CPSIA). The CPSC
Website is www.cpsc.gov.
o All product is to be compliant with state and federal regulatory requirements, with
testing done on pre-production samples, using final production materials, or Top of
Production samples.
o All suppliers are strongly encouraged to purchase notions and findings from reputable
suppliers who follow the same state and federal regulatory requirements.
o All product to meet product claims in advertising and/or on garment tags.
o Packing/Packaging must meet state and federal regulatory & compliance requirements.
Supplier must keep on file all test reports or certifications of any packaging materials
used in Bluestem products.
o Bluestem Legal and Compliance Department may reach out at any time, for oversight
purposes, to confirm compliance. Passing test report(s) must be dated within 1 year of
manufacture of Bluestems most recent production and kept on file for 5 years.
Suppliers must be able to produce the test report within 24 hours of a request from
Bluestem.

Private Label/Exclusive/Third Party: Administered through CTL’s CV system and governed by
Bluestem POC.
o Testing must be conducted on Pre-Production or Top of Production samples made from
final production materials.
REVISED 8-4-16
B-5
Page |6

7.
o Prior to the submittal of the test sample(s), the Supplier must receive approval of their
Technical Design Package ( “tech pack”) generated either by the Supplier or by the
individual Bluestem brand’s Technical Design team. See Technical Design Manual for
more details on this process.
 The Supplier must submit a copy of the approved “tech pack” to CTL to enable
accurate testing and complete QA review.
o Product sent for testing must be ship ready excluding care labels and packaging.
o Submit all Pre-production product test samples with “machine wash cold, tumble dry
low” for the care instructions because final care instructions will be determined by CTL
for garment labeling, according to the Federal Trade Commission (FTC) regulations. For
more information on FTC regulations: https://www.ftc.gov
o Test reports are valid for one year from date of manufacture. The only exception is
when more frequent testing is required for U. S. Customs compliance.
o Packing / Packaging must meet state and federal regulatory & compliance requirements.
The Supplier must keep on file all test reports or certifications of any packaging
materials used in Bluestem products.
o Bluestem’s Legal and Compliance Department may reach out at any time, for oversight
purposes, to confirm compliance. Test report(s) must be dated within 1 year of
manufacture for Bluestems most recent production.
o Fabric testing is not required under Bluestems Product Testing Program unless
requested by an individual Bluestem brand.
 Each brand owns the decision as to whether or not fabric testing is required and
the dates that it might need to be completed by.
 Fabric tests can be performed at any 3rd party accredited laboratory, however,
we have negotiated prices with CTL for fabric testing and results are to be stored
in Corporate View.
 It is highly recommended that a Supplier use CTL for fabric testing, especially if it
is a fabric that causes concern with regards to performance. For example: Gauze
fabric might fail for strength. If the Supplier uses CTL for fabric testing, it will
ensure production testing is done to that standard (as previously approved by
the Brand).
Soft Lines Testing Process chart is available in Appendix 3
Test Report Ratings
NOTE: “product is approved to ship”, only refers to the requirements of our Product Testing
Program. A supplier must ensure all requirements of other Bluestem departments are met.
REVISED 8-4-16
B-6
Page |7




8.
Pass: meets or exceeds all Bluestem requirements detailed in the testing protocol. This product
is considered compliant to ship when required.
Fail: does not meet one or more of Bluestem’s requirements detailed in the protocol. The
supplier is notified and the Issue Resolution Process with the Brand POC begins.
Pending: Testing is on hold. This could be a result of account set up issues, additional testing is
required and is being negotiated, testing is in process, etc.
Test Report Rating chart is available in Appendix 4
Resolution Process for Failed Tests




Supplier and Brand POC are notified of a failed test via CV.
The Brand POC reviews the failed test, determines the next steps and notifies the Supplier of
one or more of the following:
o Over-ride: in general, no further action is required by the Supplier.
o Conditional Pass: in general, no further action required by the Supplier. The issue will be
reviewed by the Brand POC who either approves a Conditional Pass or escalates the
issue to the VP of Technical Design and Quality and/or Brand leadership.
o Retest: Retests are a result of failed tests. Retests are approved by the Brand POC. The
Brand POC and the Supplier partner to resolve the issue. A Corrective Action Plan (CAP)
might be requested for reformulation of production materials, revised construction, etc.
All CAPs will be stored in CV.
o Fail: Without a passing Retest, all failed purchase orders will be canceled.
Resolution Process for Failed Tests chart is available in Appendix 4.
Levels of a Test Failure chart is available in Appendix 5.
REVISED 8-4-16
B-7
Page |7
8

 Fail: does not meet one or more of Bluestem’s requirements detailed in the protocol. The
supplierList
is notified and the Issue Resolution Process with the Brand POC begins.
Point of Contact
 Pending: Testing is on hold. This could be a result of account set up issues, additional testing is
Appendix #1 - Point of Contact List
 Test Report Rating chart is available in Appendix 4
Brand
Testing Contact
Testing Contact e-mail address
Location
8. Resolution Process for Failed Tests
Name
Winter Silks
Brown
Madison, WI
 Supplier andHannah
Brand POC
are notified ofhannah.brown@bluestem.com
a failed test via CV.
Drapers & Damon
Holly
Withers
CA of
The Brand POC
reviews
the failed test, holly.withers@bluestem.com
determines the next steps and notifiesIrvine,
the Supplier
Blair
Schnick
brenda.schnick@bluestem.com Warren, PA
one or moreBrenda
of the following:
o Over-ride:
in general,
action is required by the Supplier. Warren, PA
Old Pueblo Traders
Brenda
Schnick no furtherbrenda.schnick@bluestem.com
o Conditional
in general, nobrenda.schnick@bluestem.com
further action required by the Supplier.
The issue
Bedford Fair
BrendaPass:
Schnick
Warren,
PAwill be
reviewed
by the
Brand POC whobrenda.schnick@bluestem.com
either approves a Conditional Pass orWarren,
escalatesPA
the
Gold Violin
Brenda
Schnick
to the VPShapiro
of Technical Design
and Quality and/or Brand leadership.
Norm Thompson issueTatyana
tatyana.shapiro@bluestem.com
Middleton, MA
o Retest:
RetestsShapiro
are a result of failed
tests. Retests are approved by the
Brand POC.MA
The
Linen Source
Tatyana
Middleton,
BrandTatyana
POC andShapiro
the Supplier partner
to resolve the issue. A CorrectiveMiddleton,
Action Plan MA
(CAP)
Appleseed’s
mightTatyana
be requested
for reformulation
of production materials, revisedMiddleton,
construction,
etc.
Sahalie
Shapiro
MA
All CAPs
will be
stored in CV. patricia.chilek@bluestem.com
Haband
Patricia
Chilek
Mahwah, NJ
o
Fail:
Without
a
passing
Retest,
all
failed
purchase
orders
will
be
canceled.
Northstar
Nancy Bartsch
Nancy.bartsch@bluestem.com
Eden Prairie

Resolution
Process
for
Failed
Tests
chart
is
available
in
Appendix
4.
All
Timothy True
timothy.true@bluestem.com
Mahwah, NJ

REVISED 8-4-16
B-8
Appendix #2 – Supplier Type chart
Page |9
Supplier Type chart
B-9
Appendix #3 - Soft Lines Testing Process chart
P a g e | 10
Soft Lines Testing Process chart
B-10
Appendix #4 - Resolution Process for Failed Tests
P a g e | 11
B-11
Appendix #5 - Levels of a Test Failure
P a g e | 12
Levels of a Test Failure
B-12
APPENDIX C
Product Testing Program:
Hardlines
C-1
8
Table of Contents for Hardlines
Table of Contents for Hardlines ...........................................................................................................2
2.
Definition of a Hardline Product...............................................................................................3
3.
Types of Suppliers.....................................................................................................................3
4.
Nominated Test Laboratory .....................................................................................................3
5.
Types of Tests ...........................................................................................................................4
6.
Product Testing Program by Supplier Type ..............................................................................5
7.
Test Report Ratings ..................................................................................................................6
8.
Resolution Process for Failed Tests ..........................................................................................7
Appendix #1 – Point of Contact List .....................................................................................................8
Appendix #2 - Supplier Type chart .......................................................................................................9
Appendix #3- Testing Process using BV chart ....................................................................................10
Appendix #4 – Product Testing Program using a test from a lab other than BV chart ......................10
Appendix #5 – Resolution Process for Failed Tests chart...................................................................12
Appendix #6 – Levels of a Test Failure chart ......................................................................................13
PRODUCT TESTING PROGRAM: HARDLINES
REVISED 8-4-16
- C-2 -
8
1.
Welcome to Bluestem Brands (“Bluestem) Product Testing Program: Hardlines



Bluestem has created a Product Testing Program for all Bluestem Suppliers.
Each Bluestem brand has a Point of Contact (POC) for the Product Testing Program.
Point of Contact list is available in Appendix 1
2. Definition of a Hardline Product



3.
Non apparel products, including electronics, cookware, household items, lawn and garden,
etc.…
Home products such as blankets, sheets, draperies, and rugs.
Does not include shoes or accessories (including belts, necklaces, bracelets, earrings,
handbags, etc.)
Types of Suppliers


Bluestem procures product through a variety of supplier channels. Below is a comprehensive
list of how Bluestem defines “Supplier Type”. This is an important designation as it dictates
the type of testing processes required.
o National Brand: Nationally recognized by consumers. Examples: Sony, Dyson, Serta,
GE, OXO, etc.… (® or ™).
o Drop Ship Product Vendors: Product shipped directly from a vendor’s warehouse.
Bluestem Inc. does not take possession of this product.
o Private Label: Product carries one of our Bluestem Brand Logos such as Mastercraft,
Gold Violin, etc. Bluestem develops or sources the product to include our trademark.
This could be a domestically sourced product or an imported product. Bluestem may
or may not be the importer of record.
o Exclusive Product: Product may or may not carry one of our Bluestem Brand Logos.
This is a domestically sourced or imported product where we are NOT the importer of
record, however, the product is exclusive to our brand (nobody else offers it currently based on agreements between Bluestem Buyers and Suppliers.) Exclusive product
could be a color that only Bluestem offers or a product that only Bluestem currently
offers. The product is exclusive to our brands.
o Third Party: Product does not carry one of our Bluestem Brand Logos. This is
domestically sourced or imported product where we are NOT the importer of record.
Supplier type will be determined by Bluestem and Bluestem will notify Suppliers accordingly.
Supplier Type chart is available in Appendix 2
4. Nominated Test Laboratory

To ensure continuity and consistency in our Product Compliance & Testing Program, we have
nominated Bureau Veritas (BV), for all hardline products.
o Package prices have been negotiated.
REVISED 8-4-16
- C-3 -
8
o Laboratories are located strategically around the world.
o BV is required to ensure there is a passing test report for every style in their
One Source (OS) system - a portal for communication between the Laboratory, the
Supplier and Bluestem.
o OS system highlights:





Houses Bluestem Brands test protocols
Test Request forms (TRF’s) are readily available.
Houses all completed test reports and General
Certificates of Conformity (GCC).
Provides a GCC when testing is complete if requested by
the Supplier.
Direct communication to BV experts and Bluestem POC’s.

How to work with BV through OS:
o Sign up with BV by logging on to www.bureauveritas.com
o Register to get your ID and Password.
o Complete the tutorial to learn how to use OS.
o Once the Supplier logs into OS to obtain a Test Request Form (TRF), fills out the form
and sends with the product to be tested to BV for testing, the Supplier will be notified
by BV via OS that the product has been received and testing has commenced.
o When a test is completed, the Supplier will be notified by BV, through OS, within 1
working day.
o Within 24 hours of BV notification, the Bluestem POC will follow up with a
communication to the Supplier to define next steps (if applicable).
5. Types of Tests
Note: Bluestem protocols are based on federal requirements and product
requirements/recommendations from industry organizations such as British Standards Institution
(BSI), Cookware Manufacturers Association (CMA), Federal Communications Commission (FCC),
Underwriter Laboratories (UL), etc.
 All hardline products shipping to Bluestem must demonstrate compliance to State and Federal
regulations and standards, including but not limited to, California Proposition 65. Regulatory
testing is required for all hardline products. There is zero tolerance for non-compliance.
o Regulatory: Lead for furniture, flammability for rugs and mattress pads, etc…zero
deviation is tolerated. Regulatory testing is mandatory.
o Performance: Bluestem requires compliance to industry standard performance testing
such as UL, load capacity, cycle testing, etc. Testing is Brand and category specific.
o Quality: Visual inspection of workmanship, measurement conformance, etc. must be
rated as satisfactory to achieve a pass rating on the test report. Testing is Brand and
category specific.
REVISED 8-4-16
C-4
8
o Claims Verification: Any product claims or warranties advertised in the sales materials
or on the packaging of the product must be substantiated through testing. Example of
a claim: “our chair holds up to 250 lbs.” Claim verification testing is mandatory.
6. Product Testing Program by Supplier Type


National Brand / Drop Ship / Exclusive Product / Third Party:
o Self- governed by the Supplier with limited oversight by Bluestem.
o Each Supplier should have on file with Bluestem a written and approved testing
process that is considered reasonable and customary according to the Consumer
Product Safety Commission’s (CPSC) Consumer Product Safety Improvement Act
(CPSIA). The CPSC Website is www.cpsc.gov.
o Suppliers testing is to be provided by a CPSC accredited lab of the Supplier’s choice.
The CPSC Website is www.cpsc.gov.
o All product to be compliant to state and federal regulatory requirements, with testing
done on pre-production samples, using final production materials, or Top of
Production samples.
o All product to meet product claims in advertising, sales materials and/or on the
packaging.
o Packing / Packaging must meet state and federal regulatory & compliance
requirements. Supplier must keep on file all test reports or certifications of any
packaging materials used in Bluestem product.
o Bluestem Legal and Compliance Department may reach out at any time, for oversight
purposes, to confirm compliance. Passing test report(s) must be dated within 1 year of
manufacture of Bluestems most recent production and kept on file for 5 years.
Suppliers must be able to produce the test report within 24 hours of a request from
Bluestem.
Private Label Product: Administered through BV’s OS system and governed by Bluestem
Brands POC.
o Testing must be conducted on Pre-Production or Top of Production samples made
from final production materials.
o Prior to the submittal of the test sample(s), the Supplier must receive approval of their
Technical Design Package (“tech pack”) generated either by the Supplier or by the
individual Bluestem brand’s Technical and Quality team. See the Technical Design
Manual for more details on this process.
 The supplier must submit a copy of the approved “tech pack” to BV to enable
accurate testing and complete QA review.
o Product sent for testing must be ship ready and in the approved packing / packaging
method.
REVISED 8-4-16
C-5
8
Product received at BV without all packing materials will not be tested. Testing
will not commence until this has been resolved, or if unresolved, the sample
will be returned to the Supplier at their expense.
o Test reports are valid for one year from date of manufacture. The only exception is
when more frequent testing is required for U. S. Customs compliance.
o Packing/Packaging must meet state and federal regulatory & compliance
requirements. Supplier must keep on file all test reports or certifications of any
packaging materials used in Bluestem products.
o All suppliers are strongly encouraged to purchase components from reputable
o Bluestem’s Legal and Compliance Department may reach out at any time for oversight
purposes to confirm compliance. Test report(s) must be dated within 1 year of
manufacture for our most recent production.
When you have a passing test report from a lab other than BV:
o It must:
 meet Bluestem protocol standards.
 If the submitted test report is missing any specific test protocol, BV will
advise what protocol is missing and the Supplier is required to obtain
test results for all missing protocols.
 be from a CPSC accredited third party testing agency
 be reviewed by BV and stored in OS.
 There is a fee charged by BV for the review of another agency’s test
report. This fee includes the data input of the test results into OS
Product Testing Program using BV chart is available in Appendix 3.
Product Testing Program using a test from a lab other than BV chart is available in Appendix 4.




7. Test Report Ratings
NOTE: If this manual says “product is approved to ship”, it only refers to the requirements of our
Product Testing Program. A supplier must ensure all requirements of other Bluestem departments
are met.
 Pass: meets or exceeds all Bluestem requirements detailed in the testing protocol. This
product is considered compliant to ship when required.
supplier is notified and the Issue Resolution Process with the Brand POC begins.
 Pending: Testing is on hold. This could be a result of account set up issues, additional testing
required and being negotiated, testing in process, etc.
REVISED 8-4-16
C-6
8
8. Resolution Process for Failed Tests




Supplier and Brand POC are notified of a failed test via OS.
The Brand POC reviews the failed test, determines the next steps and notifies the Supplier of
one or more of the following:
o Over-ride: in general, no further action required by Supplier.
o Conditional Pass: in general, no further action required by Supplier. The issue will be
issue to the VP of Technical Design and Quality and/or Brand leadership.
o Retest: Retests are a result of failed tests. Retests are approved by the Brand POC.
The Brand POC and the Supplier partner to resolve the issue. A Corrective Action Plan
(CAP) might be requested for reformulation of production materials, revised
construction, etc. All CAPs will be stored in OS.
o Fail: Without a passing Retest, all failed purchase orders will be canceled.
Resolution Process for Failed Tests chart is available in Appendix 5.
REVISED 8-4-16
C-7
Page |7
8

supplierList
is notified and the Issue Resolution Process with the Brand POC begins.
Point
of Contact
8
 Pending: Testing is on hold. This could be a result of account set up issues, additional testing is
 Test
chart is List
available in Appendix 4
Appendix
#1 Report
– PointRating
of Contact
8.
Brand
Testing Contact
Testing Contact e-mail
Location
 Supplier and Brand
a failed test via CV.
NamePOC are notified of
address
 The Brand POC
reviewsBrown
the failed test,hannah.brown@bluestem.com
determines the next steps and notifies the
SupplierWI
of
Winter Silks
Hannah
Madison,
one or more of
the following:
Drapers & Damon
Holly
Withers
holly.withers@bluestem.com
Irvine, CA
Blair
Brenda
Schnick
brenda.schnick@bluestem.com
Warren, PA
o Over-ride:
in general,
no further
action is required by the Supplier.
Old Pueblo Traders
Brenda
Schnick
o Conditional Pass: in general, no further action required by the Supplier.Warren,
The issuePA
will be
Bedford Fair
Brenda
Schnick
Warren,
PA
Gold Violin
Brenda
Warren, PA
issue to
the VP Schnick
of Technical Design
and Quality and/or Brand leadership.
Norm Thompson
Tatyana Shapiro
Middleton, MA
o Retest: Retests are a result of failed tests. Retests are approved by the Brand POC. The
Linen Source
Tatyana Shapiro
Middleton, MA
Brand POC and the Supplier partner to resolve the issue. A Corrective Action Plan (CAP)
Appleseed’s
Tatyana Shapiro
Middleton, MA
might
be
requested
for
reformulation
of
production
materials,
revised
construction,
etc.
Sahalie
Tatyana Shapiro
Middleton, MA
All CAPs
will be Chilek
stored in CV. patricia.chilek@bluestem.com
Haband
Patricia
Mahwah, NJ
o Fail: Without
passing Retest,Nancy.bartsch@bluestem.com
all failed purchase orders will be canceled.
Northstar
Nancy aBartsch
Eden Prairie
All
Timothy
True Tests chart
timothy.true@bluestem.com
Mahwah, NJ
 Resolution Process
for Failed
is available in Appendix 4.
 Levels of a Test Failure chart is available in Appendix 5.
REVISED 8-4-16
C-8
8
Appendix #2 - Supplier Type chart
C-9
Supplier Type chart
C-10
Appendix #4 – Product Testing Program using a test from a lab other than BV chart
Appendix #3- Testing Process using BV chart
8
Hard Lines Testing Process chart
8
Hard Lines Testing Process
C-11
Appendix #5 – Resolution Process for Failed Tests chart
8
C-12
Resolution Process for Failed Tests chart
8
C-13
Appendix #6 – Levels of a Test Failure chart
Levels of a Test Failure chart

1 International Blvd, Suite 800, Mahwah, NJ 07495 - Haband

Transcription

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