to our annual report

Transcription

AMCAL Family Services
Annual Report
April 1, 2012 - March 31 2013
Message from the Executive Director
In 2011-212, we had a great year of program development, full of innovation and responsiveness
to the community’s needs. Not only did we launch new programs, but we also revised current
programs and expanded others. Due to those actions, this past year of 2012-2013 had seen us go
through a significant period of growth. We have had a tremendously successful year experiencing
growth in three key areas: an increase in demand for our programs and services, an increase in
the number of people we have been able to help, and an increase in the number of colleagues on
our team.
AMCAL ANNUAL REPORT 2012-2013
The growth in families helped via our Counselling Programs and services was a staggering 36%
last year, and our Supervised Visitation Program grew again for the fifth consecutive year at 25%.
The prevention groups offered via our School Based Program has jumped by 38% this past year
alone. Yes, AMCAL has once again risen to the challenge of an increased demand for services, all
the while avoiding a waiting list all year. AMCAL has been able to meet the needs of the community head on.
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I attribute this success to my dynamic, committed, dedicated and professional team. Each and
every one of them works with our clients with integrity and respect, allowing us to continually
respond to the ever present needs in our community. As well, I would like to underline the incredible work accomplished by the supportive and effective Board of Directors. They are a wonderful source of support, encouragement and assistance, and AMCAL would not have seen the
past year of accomplishments without them.
2013-2014 will most definitely keep us busy and challenged, as we strive to continue to respond
to the ever changing needs of our community. We look forward to the opportunity to do so.
Heather Holmes, MBA, FICB
Executive Director
Your family matters…building healthy family relationships for over 30 years
About AMCAL Family Services
Mission Statement
Vision Statement
AMCAL Family Services’ team of
professionals is committed to
promoting and preserving healthy
family relationships.
AMCAL Family Services aims to be
a leader in strengthening families
and the community through
innovation and responsiveness.
As a community-based organization,
we will anticipate, advocate and
advance the role of families, thereby
strengthening communities.
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Values
Nurturing: AMCAL believes in nurturing and promoting positive family
relationships.
Respect: AMCAL respects the choices of families and empowers them to
take control of their family situation.
Support: AMCAL recognizes the uniqueness of each family and seeks to
understand and support the family in achieving healthier relationships.
Integrity: AMCAL incorporates the highest level of integrity in its
governance, administration, and programs, with the ultimate of goal of
achieving the mission and vision of the organization.
Collaboration: AMCAL believes in building collaborative partnerships with
other community agencies, public institutions, schools and businesses to
foster and enhance healthy family relationships.
Residential Program
The Residential Program is designed for teens between the ages of 12 and 17 years. The
Residential Program is comprised of 14 weeks of family counselling, which include an eight-week
(minimum), structured therapeutic program of respite care for the youth (maximum capacity:
nine residents), as well as psycho-educational groups that address the needs of that population.
The goal of the program is to provide a strengths-based, solution-focused approach that supports
and assists families facing difficulties, and promotes family integration.
The Residential Program has been very successful this past year and has allowed many teens to
work on their relationships with their families and to deal with the important issues that brought
them to AMCAL . While in the Residential Program, teens participate in skill-building groups to
help them improve themselves and strengthen their relationships. This year, improvements were
made to those skill-building groups in order to maximize the teens’ capacity for growth and
development. These improvements were both easily implemented and well received.
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An advantage of the Residential Program is that although the teens spend the week in Residence
away from their families, they return home every weekend to practice the new skills they have
learned. Every Monday evening is a recap of their successes and setbacks of the weekend, as well
as a review of current goals they are setting for the upcoming week. In order to assist the teens in
reflecting on their weekends independently, we revised the format by asking them to write their
weekend successes and setbacks on Sunday at home. This gives them the opportunity to think in
advance about what did and didn’t work, prior to meeting with the group.
This year, our Anger Management Program was revised and fine-tuned to better meet the needs
of the teens. It now gives the teens the opportunity to understand anger and its many faces, as
well as offer them tools that would allow for improved and healthier communication. The
ultimate message in this program is for the teens to connect their feelings with their behaviors
then analyze the situation. The teens responded positively to the new program. They showed that
they were engaged and often referred back to the tools they had learned during the sessions.
The most frequent sources of referrals for families coming to the Residential Program have been
through schools, former clients and other professionals. The areas of origin for incoming calls
this year have been predominantly from Pierrefonds and Kirkland.
The Residential team is heading towards another successful year in our program and it is exciting
to see. The team is focused on the setting of appropriate goals for our teens and families in order
for them all to succeed in our program.
Kelly Angelis
Residential Team Leader
Residential Program Statistics
Number of Individuals Served
140
120
100
80
60
40
20
0
132
124
104
2010-2011
2011-2012
2012-2013
Number of Information
Meeting Requests
4
125
120
115
110
105
100
95
90
120
100
2010-2011
2011-2012
102
2012-2013
Number of Telephone Consultations
300
256
200
200
210
2011-2012
2012-2013
100
0
2010-2011
Summer Day Program
The Summer Day Program, staffed by trained animators, operates on weekdays during June and
July, when Residential teens are no longer in school. The objective of the program is to develop
the social skills of the participants, as well as provide an opportunity for them to practice those
skills. The Summer Day Program gives the youth in the Residential Program a positive summer
experience, and encourages them to contribute to the local community through volunteer work.
The Summer Day Program officially began on June 26, 2012, as the teens in the program had
exams prior to this date. Throughout the teens’ exam period, many small activities were
animated, such as organized sport activities, board games, card games and a trip to the local pool
in the afternoon. There were eight teens in the program prior to the official start of the summer
program, nine as of July 9 and seven by the end of the summer.
Mondays: On Mondays, the teens were expected back at AMCAL for 9 am. If they were late, this
would impact their activity of the day. For most of the summer, we did weekend reviews first
thing in the morning and if a teen’s behavior was considered inappropriate, this could also impact
their activity. Monday’s activities were mostly local, either at AMCAL or in the community and
included mini-putt, going to the gym and Iron Chef day (a cooking competition).
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The teens really enjoyed Iron Chef Day and it was beneficial because it involved elements of
teamwork, communication, decision making and boundaries. The teens had to work as a team to
choose what they wanted to make, as well as what ingredients to buy. The teens also practiced
budgeting and were made aware of the prices of certain food items.
Tuesdays: Tuesdays were educational days designed to help the teens learn new information.
The activities consisted of going to the Redpath Museum, Macdonald Farm, the Biodome and the
Canadian Centre for Architecture.
Wednesdays: Wednesdays were intended to be volunteer days and throughout the summer we
had two volunteer experiences. The first was at an Animal Shelter (The Animal Rescue Network)
where the teens were part of the cleaning team. They cleaned litter boxes, replenished cat food
and water, swept, washed floors and did laundry. All the teens really enjoyed the experience and
expressed that they got a lot out of it, especially one teen, who went back to volunteer on her own
time.
The second was at Seniors Residence (Viva Life) where the teens socialized and played games
with the residents. After this enriching experience, two of the teens expressed that they wanted to
continue volunteering on their own time. Prior to volunteering at Viva Life, the teens were
prepared with a list of conversational topics and questions to ask the residents. The staff also
went over how to conduct themselves in that setting.
Summer Day Program (continued)
Thursdays: Thursdays were the biggest and most exciting for the teens, as the activities were
focused on entertainment and special activities. Those activities were bowling, Cap-St-Jacques
beach, Laser Quest, jet boating and Super Aqua Club.
Fridays: Fridays consisted of activities at AMCAL and included, tie-dye, sports, making CV’s as
well as group and self-reflecting activities. During the self-reflecting activities, we gave the teens a
chance to let their peers know what they liked about them and what they feel they could change
or work on. Towards the end of the day, the teens would prepare for the weekend and get their
belongings organized.
Alexandra Urban-Desnoyers and Jennifer Davis
Summer Day Program Animators
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Outreach Family Counseling Program
As part of our mission to preserve healthy family relationships between parents and children,
AMCAL offers the Outreach Family Counseling Program. This program responds to the needs of
families who have not identified the Residential Program as necessary for their family situation, or
is offered when there is a waiting list for the Residential Program. AMCAL thus provides support
during a family crisis and/or helps families come to terms with the eventual necessity of placing
their child in the Residential Program.
The Outreach Family Counseling Program also responds to younger children in elementary school
whose acting-out behavior is impeding their success at school or causing stress to the family at
home. Families that use the Pre-Adolescent Outreach services are usually those who are not
eligible for the Families First Program (described later in this report).
Family Workers provide support and guidance to help clients identify issues of concern, and
suggest concrete strategies to the family to address these concerns. If necessary, at the end of the
four-week Outreach Family Counseling contract, families can engage the services of AMCAL for a
second contract (maximum 3 contracts/family), or the family worker may suggest an appropriate
community resource.
The goal for the 2012-2013 Outreach Family Counseling Program was to expand our program to
off-island families. We were able to attain this by reaching out to families in Hudson by providing
a parenting group in collaboration with Westwood Senior High in Hudson.
In 2013-2014, we hope to further our relationship with off-island families and are looking at
developing a program that would touch all the different aspects of family life.
Delia Noel
Residential and Family Work Coordinator
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Outreach Family Counselling Program Statistics
100
80
60
40
20
80
Teens
52
40
4
Pre-teens
16
8
0
2010-2011
2011-2012
2012-2013
Number of Information Meetings for Pre-Teens
2.5
8
2
2
2
2
2010-2011
2011-2012
2012-2013
1.5
1
0.5
0
Number of Telephone Requests
15
14
12
10
7
5
0
2010-2011
2011-2012
2012-2013
Emerging Adults Program
Emerging Adults was launched in September of 2011, and in the last year and a half, the program
has gained recognition in the community. Calls have come in from as far as St-Jerome, requesting
access to this program. The program is aimed at families dealing with the transition phase of adult
children still living in the family home. The goal of the program is to help develop a long term plan
with the family members that will be productive both for the parents and the emerging adult. The
program is geared towards the 18-25 age group of young adults currently living in the family
home.
The program takes place over the course of 9 weeks with an initial assessment meeting done by
the Residential Coordinator. The family meetings are broken down into groupings of family members (just parents, just the emerging adult and the whole family). The family meetings take place
between Monday and Friday from 8am-6pm. The family meetings with just the emerging adult can
be conducted outside AMCAL, such as at a coffee shop or at school. This is to be determined by the
worker and the client. Meetings with the parents and the whole family can be conducted in the
family home or the AMCAL residence.
Referrals for the program have come through the CLSC, professionals in the field, Direction of
Youth Protection, schools and through members of the community. The project is considered an
ongoing success as we were able to support 20 individuals in our second year. The program goal
for the coming year is to continue informing the community that the program is available to those
in need of the service.
Delia Noel
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Emerging Adults Program Statistics
25
20
20
15
12
10
5
0
2011-2012
10
2012-2013
Number of Information Meetings
8
7
6
5
4
3
2
1
0
7
3
2011-2012
2012-2013
Supervised Visitation Program
The Supervised Visitation Program provides a safe and neutral setting for parents and children
who are separated, to exercise their access rights. The program’s goal is to help preserve the
parent-child bond.
There are three existing components to the Supervised Visitation Program:
Supervised Visitation Program - Batshaw:
This is a contractual agreement with Batshaw Youth and Family Centres. Under this agreement
AMCAL supervises families who are under the Department of Youth-Protection.
Supervised Visitation Program - Fee-for-Service:
Visitation services are offered on a fee-for-service basis to Centre Jeunesse de Montreal, Laurentide, Outaouais and Monteregie in Quebec, The Canadian Mental Health Association and The Children’s Aid Society of Ontario. Services are also provided to families requiring supervised visitation services that are not presently under youth protection, but have an agreement or court order
for visitation.
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Supervised Visitation Program - Supervision des Droits d’Accès:
This is a contractual agreement between AMCAL and the Ministry of Health and Social Services.
AMCAL supervises families who received a Superior Court order for supervision of access with
their child.
During this past year, the Supervised Visitation Program team grew from six to nine employees.
The team now consists of two Coordinators, (one full time and one part time) a Team Leader/
Supervisor, and six other visitation supervisors. The Supervised Visitation Program team worked
with 156 families in the three visitation programs we offer and there was an overall increase of 30
families compared to the previous year, representing a 24% growth.
At the annual Supervised Visitation Program Children’s Christmas party, 64 children were provided with new snow suits and a gift. Thank you to the Via-Rail team for donating snow suits, as well
as Clyde & Co. and Barlow Lyde & Gilbert for donating presents. The Hudson Dinner Club hosted
and ensured the party’s overall success and the AMCAL team and their families organized and
managed the party.
The goals of the Supervised Visitation Program are two-fold. First, we are looking to place an increased emphasis on training for the team and second, to expand physically in order to service
more families.
Sherman Blunte
Supervised Visitation Program Coordinator
Supervised Visitation Program Statistics
SVP Fee-for-Service Visits
700
600
500
400
300
200
100
0
617
510
377
# of Families
300
289
211
# of Visits
# of Hours
21
26
30
2010-2011
2011-2012
2012-2013
SVP Bashaw Contract
2654
3000
2500
12
2530
2151
2000
1500
1000
1437
1380
1211
# of Families
# of Visits
# of Hours
500
0
83
97
86
2010-2011
2011-2012
2012-2013
SDA Contract
600
500
400
300
200
100
0
483
427
# of Families
236
159
1
5 10
2010-2011
# of Visits
# of Hours
14
29
2011-2012
2012-2013
Families First Program
For the past 14 years, through a contract with the CSSS (Centres de Sante et de Services Sociaux)
Pierrefonds, AMCAL has provided home-based family support and intervention to identified elementary school children in the CSSS territory. This multidisciplinary approach recognizes that the
resolution of children’s difficulties in school may be related to addressing issues of family dynamics in the home.
The Families First Program is funded through Sante Publique and is designed for families who are
either currently accessing social support or who cannot afford to pay for services. The program is
offered at no cost to the school or family. The 10-session program includes: a classroom observation so the family worker can experience first-hand the issue the child and school personnel have
identified; six home visits to support the parents and provide strategies and tools to assist in the
child’s academic success; and regular meetings and conferences with school personnel involved
with the child, to discuss progress and identify further needs of the child and family. If necessary,
at the conclusion of the program, referrals are made to other community services.
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This year, through continuous efforts to ensure that Families First referrals were received and
serviced in a timely manner, ongoing communication with school personnel and contact with the
same resource person throughout the entire school year, we were able to solidify the relationship
between school personnel and AMCAL. As well, efforts were made to develop relationships with
schools of the CSSS Pierrefonds territory that had yet to benefit from the Families First program.
As a result, AMCAL was able to offer services and increase their visibility to a population who was
less familiar with us. Efforts to increase the quality of the relationships between AMCAL and
school personnel of the CSSS Pierrefonds territory were reflected in the high number of referrals
from schools all over the territory. Several new referrals were made from the French sector reflecting efforts to reach last year’s goals to increase the services offered to the francophone community.
Families report a high level of satisfaction with the services offered. Families appreciate the
collaboration of the school personnel, with an outside resource, to provide them with the support
needed for their child and themselves. Many of the parents emphasize feeling more competent as
parents and appreciative of the tools they acquired throughout the duration of the 10 weeks.
School principals and staff also report a high level of satisfaction with the services offered. Their
appreciation of the service is the result of the speed at which referrals were serviced, weekly communication with the family worker and changes in the children and families referred.
In the upcoming school year, the goal is to maintain the solid relationships established with the
schools and continue to work on developing new ones. As a result of changing school personnel, it
is important to maintain regular communication to ensure that schools continue to use the
Families First services.
Delia Noel
Families First Program Statistics
Number of Families Served
30
29
28
29
28
27
26
25
25
24
23
2010-2011
2011-2012
2012-2013
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School-Based Program
For over a decade, in partnership with Sante Publique and the CSSS Pierrefonds, AMCAL has
provided school-based services to the Lester B. Pearson and Marguerite-Bourgeoys School
Boards. These services are well-known and highly regarded among AMCAL ’s community partners. The exciting program improves the social skills that elementary-aged children need to stay
balanced and content in their lives, allowing them to interact positively and effectively with those
around them.
The “Social Skills a la Carte” program continues to be interactive, dynamic, fun and engaging, with
the continued direction of teaching positive character traits and essential life skills. The program
strives to create a school, family and social life, where all children feel safe and comfortable,
where conflicts are resolved in a kind and respectful manner, where all children are included, and
kindness and caring rule.
The program offers a simple 12-item menu of skills from which directors of the schools can
choose. This permits directors to ensure that AMCAL’s sessions complement the priorities they
have identified as necessary in their schools. The directors have the luxury of selecting any of the
skills for any grade, since the materials for each topic have been adapted for all levels. The
program comprises eight 45-minute sessions, with the following content included in every
session:
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The Appetizer: an ice-breaker activity to get the children’s attention, and provide them a quick
few moments to “change gears” from their regular studies.
The Main Course: the activity that will teach the selected social skill (e.g. a game, story,
worksheet, interactive group discussion, role-play).
The Dessert: a quick debriefing session, validating that the children have “taken something” from
the session.
The continuous evaluation process which the facilitators complete with the schools, serves as an
important aid for the program. These evaluations help with the improvements that the coordinator makes, to ensure that all teachers feel supported in helping their students. The schools are
very pleased with the idea that their opinions are important to us and are used to make changes
to the program.
Our coordinator is on her fourth round of the school-based program and her dynamic, positive
and compassionate personality facilitates a great relationship with all administration and students.
There was the addition of a new French group facilitator, Mohammad Saïd, who has done a
spectacular job in creating amazing connections with various French schools in the MargueriteBourgeoys School Board, as well as having a love for leading our youth to positivity.
Rachel Edwards
School-Based Program Coordinator
School-Based Program Statistics
Number of Groups Served
140
120
100
80
60
40
20
0
115
83
64
2010-2011
2011-2012
2012-2013
Number of Students Served
2782
3000
2500
16
2000
1871
2075
1500
1000
500
0
2010-2011
2011-2012
2012-2013
Number of Schools Serviced
15
14
13
12
11
10
9
8
7
6
5
13
2010-2011
14
12
2011-2012
2012-2013
Our Place Program
The Our Place program was created eight years ago to meet the needs of young parents and
recent immigrant populations living in the CLSC Lac St-Louis territory. Our Place is funded
through a grant from Sante Publique, in association with the CSSS Lac St-Louis. It offers a “dropin” program of education and social support to an “at risk” population of parents (e.g. recent
immigrants, or parents who have not completed high school), who may be coping with isolation,
depression, substance abuse issues, mental health problems and limited parental support. All
participants are required to develop a “Life Plan,” to help them work toward the major life goals
they have identified. The program also aims to assist parents with parenting skills and increase
their children’s socialization skills. The program operates three days a week at an off-site
location, at a Delmar Avenue apartment in Pointe-Claire.
At Our Place, we continue to maintain very close ties with our community partners. The West Island Citizen’s Advocacy “Bread Basket” staff animates our much-appreciated weekly collective
kitchens. From September to January, Alan Hennessy joined us as animator with many years of
culinary experience. Amy Van Eslande, has since taken on that role. The participants have
learned about cooking with creativity, nutrition, team work and structure. The “Bread Basket”
team continues to use the apartment on a bi-monthly basis for their own collective kitchens, as
well as for occasional meetings.
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The Supervised Visitation Program continues using the Delmar apartment on Saturdays for their
clients and this arrangement has been working well for all. A new organization that works with
fathers called “Pere a Coeur”, has started occasionally using the apartment and some of our dads
have participated in this group.
The West Island Women’s Center animates weekly arts and crafts workshops which focus on skill
development for the children, and encouragement for the moms to reinforce these skills at home.
The animator for this program, Linda Roach, has a great approach and the moms and children
look forward to her visits. The children this year ranged from 2 weeks to 5 years old, so the
emphasis was on age-appropriate development and skills required to function in a day care or
kindergarten.
We had two bake sales this year to supplement our program: One as our annual Christmas sale
held in November raising $500, and a second sale was held in April to raise money for our
summer activities,. This allowed us to visit the Ecomuseum, ZigZagZoo, take a boat ride on the
Lachine canal, have a treat at Dairy Queen, go to the St-Zotique and Ile-Bizard beaches, visit the
water park in Dorval and Centennial Park in D.D.O. We also took a day trip to Lachute to visit our
retired nurse from the CLSC and picnicked on nice sunny days. In the fall we went apple picking at
Quinn’s farm and everyone and participated in the West Island Community Shares walk. We
continue to try and discover activities with minimal entrance fees.
Our Place Program (continued)
The tenants in the Delmar building continue to leave generous donations of clothing and toys at
our door. As well, for a third year in a row, Sue Simatos from John Rennie High School coordinated
Christmas baskets for fifteen of our families. They provided food, toys and gift cards and all the
high school classes involved received thank you letters from the parents and children. We had our
annual Christmas party at the CSSS where we provided presents to 11 moms, 5 dads and 14
children. Each mom received a surprise gift bag from Avon and we received very generous
donations from Loblaw Kirkland and Curves Beaconsfield, which made Christmas 2012 one of the
best. Each mom and staff member was also given a souvenir DVD of our year spent together. The
kids just love to watch themselves on TV!
To start the new year, we had one birth in January and are expecting another in June and one more
in July. In January, John Abbott College stagiaire Yulia Izmegli joined us and has been involved in
the Our Place, Supervised Visitation and Families First programs. Educator Rachel Edwards was
replaced by Jennifer Davis, who has now been with AMCAL for over 5 years.
We look forward to another full year of learning, growing and fun in the Our Place program.
Diane Marsland
Our Place Program Coordinator
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Our Place Program Statistics
Number of Parents Served
25
21
18
20
17
15
Mothers
10
5
3
Fathers
5
3
0
2010-2011
2011-2012
2012-2013
Number of Children Served
40
36
32
26
30
20
10
0
2010-2011
2011-2012
2012-2013
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Anger Management and Conflict Resolution Program
The Anger Management and Conflict Resolution Program is an eight week program held on
Tuesday nights for teens aged 12-17 years. This program aims to assist teens in developing and
maintaining positive relationships with others, as well as using effective coping strategies when
dealing with difficult situations. The program helps teens identify that anger is a normal and
healthy emotion and that it can be controlled. The program explores a number of different topics
that aim to educate and give teens skills they can use in their daily lives. The group discusses
what anger is, where is comes from, and also explores how to identify personal triggers and body
signals. Different communication and conflict resolution skills, as well as goal setting are also
explored. This past year, the program had one facilitator with a total of nine clients. It is a feebased program offered to the community from September to July and can accommodate a
maximum of eight participants at a time.
The school Anger Management and Conflict Resolution Program is a new option of the Anger
Management and Conflict Resolution Program started this past year. We noticed that there were
many teens who were interested and needed the Anger Management and Conflict Resolution
Program but couldn’t participate for a number of reasons (be it transportation or financial
issues). In response to this situation, AMCAL thought to implement our program in the various
high schools around Montreal, who requested the services. This gave the high schools an additional resource for their students, while alleviating the travel and expense attached to the Anger
Management Program run at AMCAL for the participants.
The school Anger Management and Conflict Resolution Program offered to the schools is the same
offering to the community on Tuesday nights at AMCAL. It is run at school during a class period
and like the program run at AMCAL, we can accommodate a total of eight participants per group.
During the first year of this offering, we were able to run a total of six groups in four high schools.
Our goal for 2013-2014 is to continue to offer this program to high schools as well as community
groups and any other organizations who work with teens. Looking forward, there are a number of
schools already expressing interest in implementing this group in their schools for the upcoming
school year.
Jennifer Davis
Group Facilitator
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21st Century Parents Group
The Parenting in the 21st Century series of workshops took on a different approach this year.
While the workshops were still facilitated by Susan Layne, Family Worker, the locations of the
groups varied. We had the opportunity to team up with Westwood Senior High and Beaconsfield
High School to facilitate a group directly in their schools. In addition, we delivered two groups at
the AMCAL Residence. Each group consisted of four sessions, with an average attendance of six
participants, including both two-parent and single-parent households.
Parents expressed feeling overwhelmed by the requirements of parenting and wondered why
their own parents were able to have much more control over them than they have over their own
children. Almost all participants talked about respecting their parents and feeling this was
currently lacking from their own children. Most importantly, they were happy to come to a place
where they realized they were not alone, and where many other parents were experiencing the
same, or similar, issues.
The feedback from these 21st Century Parent groups has been positive: parents value the concrete
skills and ideas given and many have asked that there be more sessions, as well as more
workshops focused on other topics related to parenting.
Last year’s goals included developing a second group and delivering the groups in schools to make
it easier for parents to gain access to the program. Proudly, we are able to say we were able to
reach both of these goals.
For 2013-2014, we would like to increase the number of schools offering this program and
develop relationships with elementary schools and helping them provide access to the muchneeded tools to the parents.
Delia Noel
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AMCAL Board of Directors 2012-2013
President
Glenn Dore
Past President
Karen Turnbull
Vice Presidents
Angela Di Virgilio
John Deakin
Treasurer
Derek Walton
Secretary
Leisa Joy
Directors
Alison Birss
Suzanne Charette
Michael Hiles
Marc Lalonde
Margot McCulloch
Mike Regan
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AMCAL Team
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Jeff Andrews
Child Care Worker
Kelly Angelis
Team Leader, Residential Program
Faye Assee
Family Worker
Maggie Bergeron
Supervised Visitation Program Supervisor
Sherman Blunte
Coordinator, Supervised Visitation Program
Bianca Carrara
Valerie Collin
Family Worker
Jennifer Davis
Child Care Worker
Margaret Dodge
Overnight Supervisor, Residential Program
Rachel Edwards
Coordinator, School-Based Program
Heather Holmes
Executive Director
Katrina Kavalersky
Financial Coordinator
Susan Layne
Family Worker
Alan Macfarlane
Clinical Director
Diane Marsland
Coordinator, Our Place Program
Amanda McCollam
Delia Noel
Coordinator, Residential Program and Family Work
Nick Pare
Family Worker
Laura Patch
Team Leader, Supervised Visitation Program
Mohammad Said
School-Based Facilitator
Stephanie Salagan
Family Worker
Gayle Swift
Leticia Yansen
Family Worker
Community Partners
Each and every year, we work to strengthen our community partnerships and connections, and
collaborate with a wide variety of helping professionals, local community organizations, and
government agencies. In order to nurture these relationships, and to raise awareness in the community about AMCAL’s always evolving programs and services, the Executive Director and the
entire AMCAL team regularly participate in numerous events and meetings that enhance our
presence in the community’s business, education and non-profit sectors.
AMCAL also shares knowledge by organising presentations and workshops with individuals and
groups in the Montreal area that offer resources for youth and families. In addition, throughout
the year, The Chronicle and Cité-Nouvelles included 19 articles about AMCAL events, as well as
interviews with the AMCAL Executive Director and staff.
In 2012-2013, the Executive Director and the AMCAL staff were pleased to work with the following helping professionals, community organizations and government agencies, and attended or
organized the following courses and seminars:
24
Agence de la Sante et des Services Sociaux de Montreal
AJOI
Batshaw Youth and Family Centres
Central Parents’ Committee (CPC) Conference workshop: 21st Century Families (March 2013)
CSSS Lac St. Louis
CSSS Pierrefonds
Comite de travail pour venir en aide aux jeunes 6-18 ayant des problemes en sante mental
Comite Services de Droits d’Acces Montreal et l’Ouest de L’ïle
Commission scolaire Marguerite-Bourgeoys
Community Resource Centre (CRC)
Dollard des Ormeaux Old-Timers’ Hockey Association presentation
Jean XXIII Community Services kiosk
John Abbott College presentation (Feb. 2013)
LBPSB Guidance Counselors (April 2012)
LBPSB Open Houses (Sept. 2012—Nov. 2012)
LPBSB Partnership day (Nov. 2012)
Newspaper interviews, the Chronicle&Cité-Nouvelles (April 2012—March 2013)
Pointe-Claire Old-Timers’ Hockey Club presentation (Dec. 2012)
PsyMontreal (July 2012)
QPAT (November 2012)
Sante Publique
Sexpressions workshop (Sept. 2012)
Community Partners (continued)
Table de Concertation de Dependance de l’Ouest de L’ïle
Table de Concertation Enfance – Famille – Jeunesse de l’Ouest de L’ïle
Comite Intersectoriel 0-12 de l’Ouest de L’ïle
Comite Intersectoriel 12-24 de l’Ouest de L’ïle
Table de Quartier de Sud de l’Ouest de L’ïle
Temple Committee Against Human Trafficking workshop (TCAHT)
Vanier CEGEP Career Day (2012)
Vanier, McGill and LaSalle College interns (May 2012—March 2013)
Villes de :
BaieD’Urfe
Beaconsfield
Dollard des Ormeaux
Dorval
Kirkland
Pointe-Claire
Pierrefonds-Roxboro
Wellness Fair (Feb.2013)
West Island Chamber of Commerce networking luncheons (Fall 2012)
West Island Community Shares Salon des Vins 2013
West Island Community Shares Distribution Ceremony (April 2012)
Women’s Links golf tournament 2012
Young Women Aware (May 2012)
25
Fundraising
Through our various events in 2012-2013, AMCAL succeeded in raising over $190,700. Once
again, we were very pleased to receive support from West Island Community Shares. Due to their
amazing efforts, our contribution increased to $67,000.
Source
26
Target
2013-2014
Actual
2012-2013
Actual
2011-2012
Actual
2010-2011
West Island Community Shares
$67,000
$67,000
$63,000
$61,000
Donations
$44,000
$41,583
$35,242
$45,712
MNA’s
$4,000
$400
$3,000
$3,000
Municipalities
$21,000
$20,200
$20,000
$20,300
Golf
$41,000
$39,174
$36,735
$33,161
Taste of AMCAL
$20,000
$19,500
$19,580
$22,156
Santa Run
$3,000
$2,846
N/A
N/A
TOTAL
$200,000
$190,703
$177,557
$185,329
Our major initiatives this year were:
11th Annual Family Matters Golf Tournament: Once again, this fundraising event was hugely
successful. We had a spectacular day and the event was well attended. We raised over $39,000
which is more than any other year. These funds are used to help the agency to continue to offer
crucial services to the community. Our next edition of the golf tournament will once again be held
at the Beaconsfield Golf Club on Monday, September 9, 2013.
First Annual Santa Run: Together with the “Coop des Bons Voisins”, we initiated a new
fundraiser. Participants came out on a chilly December morning to run/walk a designated course
around the Pointe Claire village. Those who braved the course were treated to hot chocolate and
goodies at the finish line. The event forged a good partnership for two local community organizations and raised $2,800 for AMCAL . We hope to build on this event and make it an annual
occurrence.
Home Depot Renovation Project: AMCAL was fortunate to be the recipient of a Home Depot
grant in the amount of $5,000. This resulted in an amazing volunteer effort from the staff of the
Pointe Claire Home Depot store and many friends and staff of AMCAL . Over a four-day period in
June, the volunteers painted all three floors of the Residence. It was a huge undertaking but the
transformation of the interior of the building was amazing.
Fundraising (continued)
Thank you to our volunteer committee members who dedicated time and effort:
Golf Committee
John Deakin
Andrea Derome
Glenn Dore
Rachel Edwards
Heather Holmes
Leisa Joy
Brian McGowan
Suzanne Yacovitch
Taste of AMCAL Committee
Andrea Derome
Paul Gagne
Heather Holmes
Leisa Joy
Marc Lalonde
Brian McGowan
27
Our Generous Donors
We are very fortunate to receive support from many different venues in our community. A big
THANK YOU to our major donors! The following is a list of event partners and donors who
supported AMCAL in 2012-2013:
28
Association des Artistes de Beaconsfield
BBB (Better Business Bureau) Foundation
Beaconsfield Golf Club
Beaconsfield Old-Timers’ Hockey Club
Borden Ladner Gervais
Brian Simmons
Camcoat Industries
Canada Metal
Capital Wellington West
Construction Broccolini Inc.
Dale Parizeau Morris Mackenzie Inc.
Daniel Urbas
Deakin & Associates
Derek Walton
Eric T. Webster Foundation
Estate of Linda Morris
Financiere Banque Nationale
Fred T. Pye & Associates
Geoffrey Kelley
Glenn Dore
Great West Life Assurance Company
Home Depot Canada Foundation
IBM Canada Ltd
Investors Group
Jarislowsky Fraser Limited
Jeff Ayoub
Kirkland Old-Timers’ Hockey Tournament
Ligue de hockey adulte de Pierrefonds
Le Panier
Les Industries CamCoat Inc.
MacDonald Cartier Investments Inc.
Matt Pugsley
Mick Coombes
Mizgala & Cie
Mohammed Kanwal Family Foundation
Neil Haboush
Pathonic Foundation
PG Green
Pointe-Claire Old-Timers’ Hockey Tournament
Pugsley Capital Inc.
Pyrogenesis
Raymond and Susan Dore
Silhouette Flooring
St. Edmund’s Social Action Committee
St. Thomas a Becket Catholic Church
Susan Macgowan
Teff Administration
Vacances Air Canada
Via Rail
Cities of:
Baie-d’Urfe
Beaconsfield
Dollard-des-Ormeaux
Kirkland
Pierrefonds-Roxboro
Pointe-Claire
West Island Community Shares
Windermere Capital
Women's Links
26
Testimonial
“AMCAL is the place where we learn how to live our lives.
The whole AMCAL team is always ready to support us.
When I started to come to AMCAL I had two kids and I was
alone… my home Country is Pakistan so I have no family in
Canada. My only support in Canada was AMCAL ….especially
Diane. AMCAL taught me lots of things… such as how to take
care of my children, how to complete my education and how
to create and keep a budget. The children and I visit “Our
Place” three times a week. We eat there, our kids play with
toys, enjoy music, learn how to paint and do arts and crafts
and the children are taught social skills. For me, AMCAL is
my family. They are always ready to support me. I trust
them. Whenever I feel depressed, I share my feelings with
Diane. She always gives me good advice. I am very thankful
to God for giving us the very helpful organization AMCAL .”
29
Mom with two children who frequents the Our Place Program
Testimonial
30
“When my son was two years old, he was taken by Youth
Protection. I was petrified. I was lost. I will never forget
that day. Then I learned about AMCAL . AMCAL was the
place I was to see my son for Supervised Visits. When I went
there, I met professional people…people who cared about
me and my situation. They reassured me and didn’t judge
me as so many others had. I so desperately needed to feel
like someone was “with me”, and AMCAL did just that. From
that day, I have been a client of AMCAL . I come to see my
son every week at AMCAL , and the supervisors have always
treated me with respect. AMCAL was there to help me in my
worst situation, and I will never forget that. I found support
at AMCAL . They were there for me.”
Mom using the Supervised Visitation Program
Testimonial
“I learned a lot while being at AMCAL . AMCAL is there to
support you with your problems. Don’t get me wrong…you
have to work hard when you’re in the program! At AMCAL
you can express how you feel and I liked that. I learned so
many lessons. I was ready to change. I was ready to do what
I needed to do. The AMCAL program worked for me…
because I made it work. I changed many behaviors and now I
feel a lot better. I get along better with my parents; I talk to
them more than I used to. I am way more behaved with my
parents. I feel more secure inside of me. I used to always feel
sorry for myself all the time, but now I have changed. I now
know how to handle my anger and how to deal with it. I also
don’t do drugs anymore. For all these things, I thank AMCAL .
I thank them for their support and their help in getting me to
achieve my goals. I feel so much better now. I am happier
inside.”
31
15 year old teen finishing the Residential Program
32
AMCAL Family Services
7 Ste. Anne St., Pointe Claire, Quebec, H9S 4P6
Tel.: 514-694-3161 ● Fax: 514-694-1109 ● afs@AMCAL .ca
www.AMCAL .ca

to our annual report

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